In a nutshell: Vodafone is one of the "big 4" mobile
networks in the UK.
Vodafone was the UK's first mobile network and made the UK's first
mobile phone call back in 1985. It launched 3G services in 2004 and
is one of the largest mobile operators in the world.
Vodafone (UK) User Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
offensive language, and please, no advertising!
Average rating from 18 reviews:
Reviewed by Ronald from Shetland Isles, Scotland on
5th May 2013
Vodafone gives the best coveradge but it is patchy here, and only 2g,
most other operators (02, orange, t-mobile and 3) all give us 3g.
since Orange and T-mobile joined forces there coveradge is worth thinking
about changein for this reason, and some of there deals are a lot better
as i can get with vodafone, saying this if Vodafone can make me a good
offer when my contract is up for renewal i will stay with them.
As a company i find them very helpful and easy to deal with and cannot
fault this, it will not be a easy decission to leave them. i would say
they are above averadge but not good, 2 1/2 stars.
Reviewed by Richard Gerard from UK on 14th Apr
I live in the country, in West Sussex nr the border with Hants and have
a good 2G signal(remember that?) in a village where no other phone network
can be reached, there is a Vodafone antenna. My move to North Kent (Whitstable,
population 30,000 so not a village) means I will have to ditch Vodafone
after 15 years as signal in the town still only 2G where O2 has a good
3G signal. Strange.
Reviewed by Jack from UK on 24th Feb 2013
Rubbish.. cant wait until my contract is over so i can leave them. Poor
signal coverage, days with no signal where its normally full signal.
Tell you it will be fixed within hours, 9 days later its still not fixed.
Frustrating customer service too. Don't get good enough signal to go
on the internet anywhere near me (always used to be able to access internet
etc), but now pointless having internet on my package. Not a happy customer
at all, will be switching to Orange when i can, i can get 3G where i
live, and where i work with Orange/T-Mobile.
Reviewed by peter from uk on 25th Nov 2012
This is only relevant to central London and SE London. I haven't tested
it properly in other areas in London. A brief trip to Bristol wasn't
great reception either with Vodafone. In summary Vodafone offer a worse
reception ,especially for data than Orange - T-Mobile. I almost always
got the H sign (higher than 3G) with orange, whereas Vodafone get G,
E or 3G sometimes. In my area I only get E when I used to get H. The
phone reception is ok I guess but data is as important if not more important
for anyone with a smartphone. So 2 stars from me for Vodafone as Orange
beat them easily in central and SE London IMHO.
Reviewed by Ali from uk on 19th Nov 2012
After being with t-mobile and o2 previously, I am happy with the service
provided by Vodafone. Been happy with them for 1 year now and confident
will be happy with them for years to come. Customer service has been
great! fast, efficient and reliable. Network in most areas is 3G and
always on 3-4 bars. Quality is great and havent got much to complain
about. They even upgraded me to their new RED plan, reduced my line
rental and increased my inclusive usages at no extra cost!! Overall
excellent service, great reception and by far the best I have used.
Reviewed by Shaun from England on 5th Aug 2012
I've been with Vodafone for many, many years now. Originally PAYG, then
for the last 10 years on contracts, and every year gets better. I highly
rate their customer service, I love their website, and their shop staff
are extremely knowledgeable & helpful. Maybe it's a London & Surrey
borders thing, but they've never let me down (or my friends & family)
and I've never been happier with a network - even when I've had problems
now & then. Says a lot, cos I'm a savvy and fussy consumer techno-geek!
I have tried T-Mobile, O2, 3 & Orange - all were useless to me, even
with second chances. As with anything, hunt around til you find a network
that suits you best. But thanks to Vodafone, I've always had great signal
strength, connectivity & service :)
Reviewed by Stephen from England on 13th Jul 2012
Signal is not wonderful in the Cotswolds, but with Vodafone you can
have signal one week and none the next in exactly the same location.
They have turned off my voicemail service 4 times in last five years-
definitely not me doing it- and then tell me it is not possible for
their end to do it. Strange, as they can change time gap to voicemail
They have NEVER replied to questions put to them on CONTACT US on their
website, mostly it won't even post the message to them- service is always
out according to them. Their transmitters are regularly down, but call
centre staff are never told this, so I get advised to obtain new SIM
card to get signal back. Not much help when half the network is down.
Won't be renewing with them.
Reviewed by Edmund Blackadder from England on
1st Jul 2012
Network/Signal strength seems OK but customer service is awful. Vodafone
has a good network let down by customer service agents who either can't
understand English or pretend they can't. If you try the web forum you
get a different answer depending on which adviser answers your query.
Reviewed by Ron from West Sussex UK on 10th Jun
Four members of our family (including me) have been with Vodafone for
several years now, and on the whole found them pretty good. Signal is
about as good as any of the other big 4 networks in our area, but at
home we've found the signal booster
is brilliant. Customer service is generally pretty good, though there
have been a couple of occasions when we've either been fobbed off by
a lazy one or encountered one with less than adequate training, but
to be fair, you're going to get that with any network - especially so
with '3' In my experience, it is worth making more than one call if
you have a problem, because there's usually a few C.S. guys there who
know the system better than others and can sort you out satisfactorily.
They're not the cheapest network out there, but having tried a few of
the alternatives, I'd say they're among the best for all round service.
Reviewed by Manesh from Birmingham, Uk on 24th
Been with Vodafone for over two years. When I renewed my contract I
was offered an extra 500mb internet & an extra 120 picture messages,
but were not put on to my price plan. After phoning them & being on
the phone to them for over 30 minuets they apologized & offered me a
£25 refund. Now several week later no refund & no 120 picture messages!
I have also asked them to remove my pin restrictions 3 times.......&
yet still it hasn't been removed & for their internet coverage.
Reviewed by Iain Buchanan from Scotland on 18th
Mediocre at best. Coverage is not as good as they claim. Price plans
are expensive and data allowances poor. If they don't give me a good
deal on an upgrade for my daughter's phone I will be jumping ship!
Reviewed by Clara from Surrey, UK on 19th Apr
Vodafone has the worst customer service that I have ever experienced
from any company. I was offered an upgrade which when received was only
8gb whilst my other phone was 16gb. I sent it back after one day and
there the drama enfolded. I have spent over 6 hours on the phone on
several separate occasions to try to sort this issue. Yesterday I gave
up and contacted Vodafone to cancel my contract - they did not even
ask why - they do not value their individual customers and I think their
BIG revenue is corporate hence the appalling service. To add fuel to
the fire...the Vodafone customer assistance told me yesterday that my
contract would be cancelled and would come into affect within 2 hours
(I have a transcript of this conversation)...needless to say today it
was still active! Called again today to find out why and was told that
they did not have this on record but not to worry as the current operator
would do it for me then. I asked to speak to a manager and was told
I would get a call back from the manager to explain why this has happened...LOL
of course that did not happen either...
The operators do not seem to know what they are doing and are constantly
giving incorrect information or not fulfilling what they are telling
me they will do. They are also rude and condescending.
It astounds me that they get away with this shoddy service. I will never
ever use a Vodafone service again. (Not that they particularly care!)
Reviewed by EmmaF from Bath, UK on 18th Apr 2012
I have been with Vodafone from 1996 and am now so hacked off with their
totally USELESS customer service that I am looking at leaving them.
They might have the best signal/coverage but that does not make up for
the fact that they charge OUTRAGEOUS amounts if you go over your minutes
allowance, and not only that but I have been trying for nearly TWO YEARS
to get them to change my name and address details. Every time I get
on the phone to one of their "customer service" team, they assure me
that they have sorted my account out...and it has been messed up even
Reviewed by Andrea from Bristol Uk on 6th Feb
My husband and myself and 2 teenage daughters have been with Vodafone
now for 6years and I have NEVER had any problems they are always very
helpful and explain things too you so its not confusing ....and if you
have any problem they really do go out their way to fix it .....the
signal where most places we go are great only rare do we lose signal
this is usually because its in the middle of nowhere ..so on the whole
Vodafone are a friendly and helpful mobile phone provider well done
Reviewed by Noor Daif from Egypt on 4th Feb 2012
Vodafone is the best network ever , it provide you very good signal
and nice Deals The Problem i have got it with the bills becous You have
to pay much but i'm using this network for 5 years and till now no problem
with any phone or any compliment Hope you all try it out
Reviewed by David Andrews from England on 19th
My original Galaxy sadly was stolen from car.My replacement which eventually
arrived after initial refusal to replace, had to produce broken car
side window pictures etc and glove box where phone was stored. anyway
the replacement phone although looking identical to original galaxy
s was different in lots of ways and (maybe because I am 74) i cannot
get on with it.Its too fiddely, battery runs out too quickly,confusing
phone number system etc.Took it to tenerife did not use it came home
with a £250 bill because I had not switched off 'roaming'....all I need
is a reliable mobile do I need all this !!
Reviewed by kyle from united kingdom on 17th Jan
after being on 02 for a few years switching to vodafone is a breath
or fresh air signal is mostly good including 3g internet vodofone also
give you a username and password for bt openzone, any problems iv had
with bills ect have been dealt with over the phone swiftly by there
fantastic customer service team (unlike 02) overall happy. the only
problem i have is there is a few areas i struggle to get a good signal
but these are few and far between. :-)
Reviewed by luke from united kingdom on 29th Dec
2G network is ok but the 3g network is total rubbish, hardly any HSDPA
high speed coverage anywhere and shockingly bad reception compared to
2G. Was on the "3" network previously which was outstanding compared
to this rubbish. TERRIBLE