| ||In a nutshell
Last updated September 2013
Vodafone was the UK's first mobile network and made the UK's first mobile phone call back in 1985. It launched 3G services in 2004 and 4G in 2013 and is one of the largest mobile operators in the world.
Best buy: Mobile phones from Vodafone - free sims (£0.00)
Vodafone launched its initial 4G services in August 2013, with Sky Sports and Spotify included in the package. Coverage is initially restricted to London but is rolling out to Birmingham, Coventry, Leicester, Nottingham and Sheffield on September 28, 2013, with plans for Bradford, Edinburgh, Glasgow, Leeds, Liverpool, Manchester and Newcastle this year. Vodafone is targeting indoor 4G coverage across 98% of the UK population by 2015. Vodafone uses the 800Mhz and 2.6GHz bands, neither of which support the iPhone 5.
Vodafone also make the Vodafone Sure Signal, a 3G micro-transmitter that can provide you with 3G coverage at home or at work.
Vodafone user reviews
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Average rating from 495 reviews:
Reviewed by Will
on 24th Jan 2015
Absolutely shocking customer service, been online for two hours
talking about a broken handset for them to then decide they wouldn't
fix the problem without charging me. really not happy.
Reviewed by David McGargill
on 21st Jan 2015
Well done ashton on your first chat very helpful
Reviewed by O
on 19th Jan 2015
The most useless company I have ever come across. Over two months to
get them to take back a broken second-hand phone they sent me. Still
waiting for a refund. With O2 now, much better company I think. If I
could bankrupt that shower of imbeciles I would. Nothing but liars and
money grabbing .....
Customer care, absolute rubbish, couldn't
give a s.... once they have your money. Absolutely inefficient. Get a
phone from anybody else and don't waste ten hours of your time trying
to get them to do a simple task. Just getting started on this shower.
Why be polite, I spent hours being polite. Cheap labour from the
colonies that were. Much better deals out there. They record their
calls, I record my calls, don't like that, they certainly do not, no
siree. Do you know what the letters in Vodafone stand for.
Reviewed by Ray Todd
on 18th Jan 2015
Vodafone have recently gone right downhill.
I have been
with them for decades and they have been ok but it seems that has now
They don't have the common courtesy or
business etiquette to return promised phone calls or answer emails
It seems they just don't care.
the competition is getting to them.
Time to move on..
there are much better deals out there.
Reviewed by maureen
from united kingdom
on 13th Jan 2015
Utterly useless, they should be put out of business, taking
peoples hard earned money for nothing.
I CANNOT top up my phone
despite trying online and by text, AND by phoning Vodafone themselves,
and having to register
my mobile phone details everytime I try
to top up.
They gave me an IOU for three pounds, and then I used
it trying to top my
phone up unsuccessfully!!!!
Reviewed by Guy Trevelyan-Martin
on 9th Jan 2015
I decided I would post a review saying how terrible they are at
resolving issues every time I was reminded of an issue. Another
incorrect bill and no recourse. Has anyone bought insurance from them?
Did you get a demands and needs statement and key facts. I didn't. If
you didn't we can give them the kicking they deserve by reporting them
to the Financial Conduct Authority for mis-selling insurance products
and this could cost them. Google FCA and make a complaint to the FCA
who will then get on Vodaphone's case giving their (unnamed)
compliance officer no incentive to get out of bed in the morning.
Reviewed by nicholas roberts
on 4th Jan 2015
I rang your asian hotline to say i had no signal.they said work was
being done on masts. Although local shop said no upgrades in area for
18 months.was promised refund for lack of connection then bill was
£11 more than monthly payment.why do people get treated like
this by a bunch of liars. Staff paid to lie or be obnoxious. 59billion
company with no signal .
Reviewed by James
on 30th Dec 2014
Really don't understand all these negative comments about Vodafone and
its customer service. I have been with Voda for 10 years and have
never found them anything other than polite and helpful.
Recently I was proposing to leave because their 4G in my area was very
poor and 3G not much better. I called customer service and was given a
PAC code without any problems. I tried to sign up with EE. Endless
problems which finished up with my being turned down by their credit
department because of my credit rating. They did later apologise
because they had 'made a mistake'. In the meantime Voda fixed the
local network and 3G and 4G are now great. So, I'm still with them on
a very competitive price plan.
Reviewed by Khan m
on 20th Dec 2014
The song Vodafone play when you are on hold goes like this " I believe
every lie I ever told" isn't that ironic. Here's what has happened to
me. I have been calling Vodafone now for a week, I keep getting put
through to Egypt call centre. I took out four contracts in August this
year and two had free spoitify for two years. After 6 months on one
contract spoitify no longer works. Spoke to Vodafone first they said
fault lies with spoitify . Emailed spotify and they said Vodafone only
gave you a 6 month package and they need to reinstate it. Spoke to
Vodafone they said "oh yes....sorry we will reinstate it for two
years" . It's Still not Working so I rang Vodafone again again and
they said its spotifies fault email them these three questions. I did
and spotify said nope it's Vodafone they need to send you a
reactivation code. I spoke to Vodafone they don't want to know. It's
now been over a week and nothing resolved. Thank you to God none of
these staff work in an industry where they would require real skills
and knowledge!!!! I asked to speak to a manager and my request has
been forwarded......but wait for this......it can take up to 72 hours
for a manager to call me back!!! When they wanted to sell me the
contract I was called/contacted day and night. Now I am asking them to
honour the terms of the contract and they don't want to know.
Appalling phone company. They use bullying tack ticks on the phone if
they don't want to hear what you have to say they cut you off. No one
takes responsibility they say they record their calls but it's only to
trap the customer not to hear the lies their staff say. Avoid Vodafone
if you can rubbish customer service especially from staff in Egypt. I
spoke to Salma , Salah , Ahmed and many others all from that part of
the world . Their English is poor when they referred to six thirty as
a time she said "six and a half!!!! I mean come on if you can't even
say the time correctly what hope in hell is their you can understand
Reviewed by Steamboat Bill
on 9th Dec 2014
Dreadful, dreadful, dreadful.
If I could possibly give this
company fewer stars I would.
Fair-play, a couple do their
customer services people where very pleasant - I should know as in the
process of one simple query I was passed to 9 different people and had
to explain my problem and give my security information to each one.
Most of them weren't so pleasant and almost all where as useful as a
In 48 hrs I went from looking at upgrade options to
closing the accounts on both my phones and taking my business to Tesco
I won't bore readers with the details of my complaint
against this company because, quite frankly Vodafone, has already
taken as much of my time as I am prepared to give them.
Reviewed by Rahul
on 8th Dec 2014
The worst service ever I regret ever going to vodafone, they lie never
call you back even after 3 different people assured me they will. Had
been overcharged as a mistake from them the lady understood n said
everything will be sorted at the end of the month. Guess what nothing
was sorted so called up n the guy said I was lying about the fact she
offered £20 credit on my account for inconvenience he then tried
to haggle n offer me £10 instead of ;£20 I told him to
check the recordings he said you will get a call in 48 hours. No call,
spoke to another lady who said its not vodafones fault but it's the
individuals fault. I mean really is that the best excuse u can come up
with. Anyway assured me she will keep an eye on my account n will call
on saturday with an outcome. Guess what... No one called so I called
them but was advised to call on Monday, tweeted my frustrations was
told to go on live chat and all they do is make u wait an hour call u
and put u through to 191 now this happened twice but when they
transfer u they cannot help as they are only dealing with general
enquiries went back to live chat n explained what I was told but yet
they done the. Exact same thing ccalled me up n put me through to 191
n hung up n disconnected the chat to avoid me. Now today is Monday and
I have had no luck with talking to anyone with some sense I have had
to also cancel my direct debits to avoid having almost £200
taken out of my account. Their level of service is pathetic and I
regret ever choosing Vodafone I am moving from them ASAP n I wouldn't
even recommend Vodafone to my enemies that's how well you have done
with your customer service. Oh almost forgot one of the colleagues
when I was explaining there had been a mistake from vodafones systems
he just Iinterrupted and said no n did not let me finish what I was
saying this happened 5 or 6 times before I lost my temper and told him
to log a complaint about his service his name was Claude but I can
most definately say that wasn't done.so keep it up Vodafone u just
lost another customer along with the rest of my family.
Reviewed by Suzanne
on 4th Dec 2014
After receiving a bill for almost £200 at the end of my 24 month
contract Vodafone done everything in their power to make this
I asked if they would accept a payment
plan. Where every month I make a smaller payment until the balance is
paid, this was deemed as unacceptable. The options I had are as
Option 1 - send Vodafone my handset that I got
when I entered into my contract. (valued at £100 by their team)
then pay the outstanding balance of £87 to cancel my contract.
If I can not afford to pay the outstanding £87 in one go I will
continue to be charged for services that I am not in receipt of.
(adding £42.00 for every month I can't pay and with the added
benefit of no phone.)
Option 2 - Pay the full balance
today and cancel the contract, upgrade to a new contract.
Option 3 - Pay £104.00 today and the rest by the 21st of
My contract with Vodafone ended on the 7th of
November 2014. The billing issue is from October. Since then I have
contacted the company, been passed around from pillar to post. Each
department blaming the other for lack of communication. I am still no
further forward with a resolution. The experience I have had with
Vodafone leads me to believe that this situation will not be resolved
and therefor leading to the services of the Ombudsman.
have been with Vodafone for almost a decade, every time I upgraded my
phone I was told how loyal and valued I am as a customer. so...where
is my loyalty from Vodafone when I really need it?
advice? Take your money and your loyalty to a company who understand
the definition of the word loyalty.
Reviewed by angry vodafone customer
on 27th Nov 2014
Honestly, they don't even deserve one star. Worst service I have ever
come across. Stay well away...wish I'd read the reviews before I took
out a contract!! Thieves.
How is it they're allowed to operate
Reply by Nadia
on 1st Dec 2014
Vodafone initiated my entertainments package and then removed it for no reason - entertainment package still not re-activated after 2 weeks of empty promised and total of 4 hours spent on the phone with them!
This is the worse mobile customer servcie I have ever experienced
Reply by Cathy
on 2nd Dec 2014
I have never ever come across such appalling customer service in my life. I have spent an excruciating number of hours on the phone to vodafone customer services and in the store, trying to get an extra plan payment that vodafone effectively stole from my bank account refunded (0nce they have your direct debit details they can take anything they want) - in addition, although I have been paying for 4G for 3 months they have never supplied it, and refuse to address the situation. Of course I am trapped into a two year contract with these inept bullies and thieves.The vodafone manager of the store advised me to take them to court! - as he could do NOTHING!! Avoid this company like the plague...
Reply by angry vodafone customer
on 3rd Dec 2014
I am willing to take them to court if needs be. Maybe if enough people do it at the same time...
Reviewed by Debbie
on 25th Nov 2014
Vodafone....complete waste of space, customer service.....total
pants...frustrating and infuriating!!! Never will I take up their
services again, complaint big time on the way!!
Reviewed by nigel rayner
on 14th Nov 2014
awful customer service and totally incompetant
up 15 months ago including the free entertainment pack which I
selected Spotify. Every month since I have been charged £9.99,
and have had to phone them to get the charges taken off. Every month
they tell me to uninstall the app and reinstall to fix the issue.
Guess what the following month it appears on my bill again. So Fed up
arguing with them each month I want to cancel, now they are telling me
if I want to cancel they will charge me a £700 cancellation fee,
for their incompetence. Shocking, will never use them again and will
spend all my time reporting their incompetance on every site I can
find. Stay clear of this company. Won't make much difference but will
also email my telecoms manager at work as Vodaphone are partners, so
they know the shocking treatment they give customers.
Reviewed by Gary Jackson
on 11th Nov 2014
Vodafone has got to be the worst web site I have ever had the
misfortune to use. Apart from being slower than dial up, one is sent
around in endless circles trying to find a simple answer to a
question. It refers to Live Chat but there are no links to initiate
such a thing. Contact details are scant and the 191 call option is
pointless for anything other than being annoyed by details that can be
found on line.
If you do call them, they are more interested in
harping on about a new iphone that you don't need, if you have Note 4,
than connecting me to someone I can talk to. The first option for
every call should be, 1 to talk to a real person, 2 if you want grow a
beard waiting for your question to come, which it won't and 3 to hang
up and change provider.
I tried leaving a month ago and got
persuaded to stay with a half price 4G price plan. Big mistake. I'll
be leaving next year!
Reviewed by mane
on 6th Nov 2014
The worst telephone company ever is Vodafone.
They withdrew over
700 pounds from my account when my contract was terminated within the
14-day. This is my second call to get my money back but in vain. The
made me hold the line for over 47 minutes without warning me. I had to
hang up. I WOULD NEVER RECOMMEND IT.Worst customer service ever.
THREE are the best in terms of customer service from my experience
although their coverage needs improvements.
Reviewed by Neil
on 6th Nov 2014
I'm from oxford. I transfer to vodaphone because I want to avail of
the 20 % discount ... And also the 6 mos free netflix and sky sport.
Two weeks have passed and still I don't received any text that will
give me the link so I can use them. It's so frustating ..... And when
I go to the city center and try to use my internet while I'm on the
bus . My phone just went to GPRS mode, they promised a 3G to 4g. It's
really rubbish services .
Reviewed by Casmanx9
on 26th Oct 2014
Why is there NO internet or phone coverage in large parts if the
Cotswolds specifically Stow Bourton on the Water ? Shocking in October
2014! What is going on? Locals said they had to change to O2!
Reviewed by Funso
on 23rd Oct 2014
During my entire existence I have never experienced such terrible
I placed an order for the new iPhone 6 on 15th October
as I needed a new phone and realised I could get NHS discount with
vodafone, when placing the order it said it was in stock and available
for next day delivery. However after I placed the order the system
then informed me the phone was not in stock and could take between
As my current phone is barely functioning and I don't
have enough minutes I am really stuck at the moment hence why I
ordered a new phone. So in my desperation I called vodafone on 18th
October to inquire when the phone might be delivered, I was told by
the employee that the phone was currently not in stock, but they where
expecting a delivery on Wednesday (22nd oct). After hearing nothing
through email I again today (23rd oct) called to inquire about the
situation. After remaining on hold for half an hour I was told by the
first lady I spoke to that she couldn't find my account, so she placed
me back on hold and transferred me to another lady who found my order
after awhile, she informed me it had been cancelled on the 20th, of
which I received no notification, she seemed almost as surprised as I
was and informed me this has never happened before. She then said my
only option would be to place a new order, which as it stands would
take about 2-3 weeks to arrive! At which point I told her I was not
able to wait this long as my current phone is not functioning, she
then also transferred me to another man who could not help, so he
transferred me to another man who was extremely rude and aggressive!
After raising his voice and telling me he couldn't help he transferred
me to the sales team, at which point I had already been on the phone
for over an hour. The last gentleman in the sales department was very
nice and understanding however, he also couldn't find me on the system
or help so he attempted to transfer me elsewhere. After a few seconds
of being on hold, a voice recording informed me that the office was
now closed and to call back tomorrow, after which the phone cut out! I
feel that I have been misled by vodafone to order an item that was not
in stock, even though it was advertised as if it was. After I
initially made my order, I checked the website the next day and the
day after where the phone was still be advertised as being in stock.
This is totally unfair, and a waste of customer time, this is my first
experience with vodafone, and based on this I would never recommend
anybody to use their service.
Reviewed by betty
on 23rd Oct 2014
Vodafone is a dreadful company. Took out a contract for£14.50 a
month at the end of August. Discovered when looking at a mini
statement in September that £282.00 had been taken by Vodafone
from my account without notification.They are now saying I owe another
£149.00. Will end this contract immediately as it will be
cheaper to pay the penalty than to continue with these excessive
bills.There is never any notification to let you know you are near to
exceeding your minutes and when you do exceed the charge is
exorbitant.I would suggest it is best to use pay as you go but not
with Vodafone.At least then you can t run up an unexpected bill. I am
trying very hard to escape the clutches of Vodafone before they rob me
of thousands of pounds!
Reviewed by Lyndsey McGlynn
on 17th Oct 2014
This is the content of a letter I posted to the director last week. He
hasn't had the courtesy to reply and in addition, despite vodaphone
not honouring the contract, the only way I can end the contract,
according to them, is to pay over £600.
writing to make a complaint about an ongoing problem that I have been
having with Vodaphonoe since I lost my Iphone 5 on the 26th August
2014. At that point I called to say that my phone was lost or stolen
and the phone and the sim were barred. On the 29th August, I visited a
shop where the assistant placed a new sim card into my old Iphone 4
and called vodaphone to re-establish connection. I was advised that
this would take only one hour. The connection did not get
re-established and I called and was advised it would be fixed within
24 hours. On the 31st August, I visited another vodaphone shop and
they tried another SIM card. Again, I was advised that it would only
take a short time. It did not reconnect.
following two weeks, I spent in excess of 2 hours on the phone to
vodaphone who promised frequently that the 'bar' would be lifted from
my account and promised me various times that they would call me back
to keep me informed. This did not happen. They never repaired my
connection nor did they call me to keep me informed. I called into
another vodaphone shop where I was told that the fix might take time
but they gave me a 30 day freedom freebie in the meantime and assured
me that my phone would be likely to be repaired very soon. The 30 day
freedom freebie has now expired and this morning I have had to call
and have it topped up as my connection is still not repaired.
occasions through this period, I saught advice using the live web
link. Whilst the staff were very lovely, not one of them was able to
sort the problem and nobody has allowed me to speak to someone more
On your website, there are various statements that I am
going to refer to.
' The customer service adviser will try to
resolve it all the first time you contact us, and will involve their
team manager if necessary. If that’s not successful,
they’ll pass the issue to our Customer Relations team to own.
They are specialists in resolving complaints.
everything we can to get it all resolved within 5 working days. If it
takes longer, we’ll give you updates at least once a week.'
Firstly, if we take a look at the first sentence, it informs
customers that the advisor will try and resolve complaints the first
time you contact tehm and will involve the team manager if necessary.
Despite having asked several times to be put in touch with a team
manager, advisers have consistently refused me access to anyone more
senior than themselves.
The second sentence says that issues
will then be passed to customer relations. Again, they appear to be
very elusive and I would certainly not describe them as being
specialists in resolving complaints.
Lastly, you have been
unable to resolve my connection issue within 5 working days. The last
paragraph promises updates at least once a week. I have been waiting
in total for 6 weeks and 4 days and have yet to receive a weekly
Since Vodaphone has been unable to honour their side of
the contract, I would like to be released from my contract with
Vodaphone and be reimbursed for any payments that I have made over the
last 7 weeks. I would like this to happen without penalty to my credit
rating. I look forward to hearing from you.
Reviewed by Collin
on 15th Oct 2014
Better the devil you know. I have been basically forced to re-sign a
contract that I wasn't especially interested in just to "get me back
in contract". They offered me 4gb a month data over two lines for
(essentially) 50p extra. Great. The second line was an iPhone 4S. They
charged me £2.49 to send me a standard SIM. Not great.
A horrendous telephone menu system and a 15 minute wait on the
customer service line and they might send me another SIM. I expect I
will be charged another £2.49.
The offers that they
give for renewals? Great 6 months netflix (which sucks), spottily
(which I already have) or Sky sports mobile (I don't do sport). If I
do take one, after six months they will just start charging me for it.
Great incentive Voda, thanks.
I have been with Voda since
1996 and am seriously thinking of telling them to jam it when the
contract is out. Unfortunately the CS from EE, o2 and Three is no
better. Really? Is it that hard?
So, like I said, better
the devil you know and learn to hang up when they call offering you
"great upgrades". It's the only way you'll get rid of them, they won't
take no for an answer.
Reviewed by Kate
on 12th Oct 2014
Vodafone are just the worst. My sister has been with them for years
and they have constantly messed her around. I recently just got out of
a contract with them and moved to TalkMobile and I have to say it was
the best thing that ever happened to me. I haven't had any problems
with my signal and all that since and never go any unbilled chrages
from them, providing that I have stayed in my data and it is cheap and
Vodafone just haven't a clue and even tries to get me
to continue paying for them when I cancelled everything, going as far
as to get a debt collector after me, yet thankfully when I explained
the situation to the debt collectors I was able to get things sorted
and they apologised to me (The debt collector not Vodafone) and I
haven't heard a peep from any of them in the last 4 months
Reviewed by EDDIE KING
on 10th Oct 2014
I have been a vodaphone customer (since the days of the old Motorola
brick) mainly due to the coverage in the areas that I operate however
over the past year the service provided has been diabolical and like
so many others talking with customer services is hopeless, the poor
coverage dropped calls and unexplained increased costs will result in
me giving up as soon as my contracts end Multi National company no
Just a giant joke
Reviewed by Dawn nolan
from leeds Uk
on 7th Oct 2014
Will never use Vodafone again, every month my bill is higher than
anticipated but can you speak to anyone - No,,, the service is
appalling and they have had six years of taking my money, my daughters
contrac is up in December and mine in June and I feel like throwing a
party when I am Vodafone free, stay clear of Vodafone is my
recommendation. They offer no service to you, the phone is always
busy, after holding 42 minutes I have hung up, it is probably because
everyone has just received their bill and complaining about charges,
disgraceful service vodafone. You should feel ashamed of how you treat
Reviewed by Cheesed off
on 6th Oct 2014
*****Vodafone DO NOT EVEN GO THERE- literally the worst I have ever
had to deal with. After receiving a larger bill than normal from them
I phoned to be told my previous contract had come to an end and that
if I upgraded they would only take the normal amount of money from my
bank account which is what I did. The man on the phone did give me the
option of waiting to make sure the right amount was taken before
entering the new contract but I totally trusted him and said I would
go ahead - BIG MISTAKE. They took the larger amount and then I spent
hours on the phone trying to get it back..They also said if I wasn't
happy with my new phone I could send it back, well I wasn't happy with
it but guess what, vodafone wouldn't except it back, what a surprise
NOT..there were lots of other things they lied about but too much to
put on here. I am now tied Into a 2 year contract with them but when
it's finished I will NEVER use vodafone again. They are a lying,
cheating rip off faceless company .. In fact i dont know a single
person who is happy with the service they get from Vodafone..STAY
Reviewed by J2oh
on 27th Sep 2014
Swapped to Vodafone I'm March. worst decision I've made with my mobile
phone. Tariff is expensive and service diabolical. I realised inveigh
days that I needed more minutes and was told I couldn't. Can you
believe it? They wouldn't let me give them more money by improving my
contract until 2015. After a number of phone calls I was told I could
purchase an add on, which I did. Only to discover that Tesco offered
the same Motorola phone and pretty much the same deal for almost 1/2
the price of Vodaphone.
I wish I had followed my previous
practice of buying on line and checking out the review sites rather
than going to a phone shop! Vodafone repeatedly comes low on the list,
and I can understand why!
Reviewed by Catherine
on 27th Sep 2014
I hate vodafone. Their customer service is awful, rude, patronising,
unhelpful, everything wrong with mobile providers is wrong with
vodafone. I cannot stress enough what a bunch of useless rip-off
merchants they are. They don't value you as a customer, they don't
care what service you're getting, they are the worst company you could
possibly get a phone with. Don't do it. Just finished a 2 year
contract at last, and it has been 2 years of hell. Anyone else would
be a better choice.
Reviewed by John
on 25th Sep 2014
Been with Vodafone for about 5 or 6 years now, NEVER had a problem
with them (well apart form NO signal in parts of the town that I live
But the other day I got a a text from Vodafone telling me
the I was about to run out of data, and for a cost of £6.50 I
can get 250 meg of data added to my phone. Did NOT think about it
after that. But when I got a text with my bill information, I just
about fell of my seat. This is how my bill is broke down: £33.00
line rentel with calls and texts unlimited and 1 gig of data,
£10.00 for an extra 2 gig of data, so my bill has always been
£43.00. But as I added 250 meg of data, I worked my bill would
be £43.00 + £6.50 = £49.50.
But my bill was
NOTHING like that, it was in FACT £176.05.
When I phoned
Vodafone, I was told that after the £6.50 (250 meg of data) ran
out, Vodafone added 250 meg on my phone at a cost of £6.50, but
what Vodafone did NOT do was notify me or ask me if I wanted anymore
data adding to my phone as they did when my data was to run out. In
fact they did this a number of times, this was all WITHOUT my
I was told by one of Vodafones call center staff that
he was able to knock off £76.05 my bill so would ONLY need to
pay £100, he also told me that Vodafone would STOP and CANCEL
any bank transactions so that they would NOT beable to take out the
full £176.05, then I would be able to pay off the £100
over the phone with any amount to pay off the £100. This was on
a Thursday. But over the weekend, I had been thinking that this was a
good offer, BUT in my eyes it would look to others that I knownly had
all the other £6.50's added to my phone. So on the Monday I gave
a call to the billing team, I was HORRIFIED to be informed that ALL
the £176.05 had been taken out from my bank. I went to the bank
and put a STOP an any payments to Vodafone, the lady in the bank then
asked me when this money had been taken out ??? She had a look on her
comupter, and told me it was taken out on that Monday morning. As I
had put a stop on Vodafone that morning and the money taken out on the
same morning, the NICE lady put the £176.05 back into my account
This now has been going on for 3 weeks going on 4.
am sick of telling Vodafone call staff that if they can text me the
first time my data was due to run out and I can add 250 meg at a cost
of £6.50, WHY did they not text me to inform me that data was
due to run out and would I like to add anymore data.
man on a galloping horse can see that I did NOT know about them adding
anything on my phone without me knowing.
I am only to HAPPY to
pay for what I have knowen that I had used before I got the bill.
Oncemore, it would be £33.00 phone rental, £10.00 for
the extra 2 gig of data, pluss the one and only £6.50 that I had
knowen about, and for Vodafone to rightoff all th
charges off this bill.
Would LOVE to know what anyone thinks
about this ???????????
PS. Sorry for any words misspelt,
as I know that I am NOT perfect
Reviewed by gary
from kesh northern ireland
on 24th Sep 2014
I changed from pay monthly to Vodafone pay and go and sim swap took
4days to go through told me two hours been with them two months pay
and go and bang one day stops working thought networks down and turns
out its not so contacted them they said I faulty sim and go local voda
store and get new sim, voda store said be activated in two hours her
am sitting 10 days later with been onto costomer services id say 20
times and everytime its an hour plus and visited my voda store 3 times
and maybe 30 mins to 45 mins in there, and I did have to deal with
them when I was a monthly contact costomer and my experience was
awfull there too me and gf both switched over to voda from 02 and I up
graded in carphone ware house and two months later she up graded in
fone4u and 6months down the line I realised they done a mix up and I
been paying both bills and rang up and they wouldnt speak me because I
wasn't account holder my gf was and now she is my ex and was promised
a full refund that august last year and I still haven't received and
only they only network I coverage at home I wouldnt be there so don't
go to Vodafone stay well clear
Reviewed by john
on 16th Sep 2014
hi i have just received my monthly bill and was overcharged for a 9
day period also my insurance was dearer over the same term . i gave
them a call and got an extremely helpful gent who appologized
profusely for the companies error, and refunded me in full.
well done that man
Reviewed by Rock
on 9th Sep 2014
My wife was charged 150 pounds with no warning at all. we were both
surprised about the bill as she had far more incoming calls from
me.vodafone really do NOT TAKE CARE OF THEIR CUSTOMERS.I advised my
wife to cancel her contract and go with a different service provider.
they are a careless and greedy network.
Reply by Lynnt
on 24th Sep 2014
Totally agree with you they can't even set up a simple direct debit now Thier lastest thing is threating you with debt recover for one months payment
Reviewed by Phil
on 8th Sep 2014
Service is appaling, I've had ongoing issues for months, they break
promises, fail to return calls and bounce you from one department to
the next. Still waiting for my formal written complaint to be
Reviewed by J Anderson
on 21st Aug 2014
Thieves the whole company are made up of gypsies tramps and thieves
the majority are
Reviewed by peter ward
on 13th Aug 2014
I recently ended an o2 contract in favour of a pay and go
vodafone.After much frustration trying to port my o2 number online, I
opted for the easy option of calling vodafone to transfer for
me."easy",how wrong could I be. After 3 different connection dates,Im
still connected to o2. Unacceptable,no explanations,nothing. Vodafone,
shove it. Im gong to orange
Reviewed by beth
on 19th Jul 2014
With regards to previous review, don't believe the hype, EE are
shocking, poor customer service and signal isn't all they make it out
to be believe me, the "customer service" left me wanting to bang my
head off a wall. have now left the horrid EE and on Vodafone where
couldn't be happier, they may have their faults but are by far not the
worst out there compared to the cowboy outfit that is EE
Reviewed by tushar shimpi
on 19th Jul 2014
Vodafone makes fraud in billing to postpaid customers. They charges
for download which you haven't made. They thing that customers are
fool and using smartphone 1st time. and if we ask them for details
about download they gives you some silly answers. And not able to give
you any details. Please don't use/ go with Vodafone at all.
Reviewed by jay karsan
on 15th Jul 2014
Vodafone is absolutely awful please don't join Vodafone... Once you
sigh the contract thats it... customers service is bad very very poor
they don't have a clue about anything can't even understand what they
are saying. .. will be joining EE soon
Reviewed by Rob
on 5th Jul 2014
Sadly I have to use Vodafone. Its the only coverage we get in our
remote location. I think they are a company with poor customer service
which is getting worse year on year. One example will sum this up, a
couple of months ago I asked if I could upgrade to 4G for use when I
am in Aberdeen. Good idea you say, I thought it was and they couldn't
sell it to me quickly enough....what the neglected to tell me was that
they don't have 4G in Aberdeen. I took it for granted that 4G would be
in Aberdeen it being Britain's oil capital.
Reviewed by S
on 29th Jun 2014
I have only bin with vodaphone 3 months it is awful regret taking out
the contract they have overcharged me every month they say oh it's
only a couple of pound extra they take money out and how much they
like each month they don't care if you are charged by your bank they
fob you off to everyone yet will not take responsibility them selfs
one person tell you one thing and someone else says another there full
of bull they say you haven't paid a bill when you have so have to go
out your way to get proof for them to say oh yes you have paid and
then cut you off so you have to go through it again with another
person they have really bad attitude over the phone to you and the
shop is not much better would never recommend vodaphone to anybody be
happy when it's over worst network EVER
Reviewed by Paul
on 27th Jun 2014
I have been with Vodaphone for years and have seen their customer
service get worse and worse. My phone has developed faults three times
within one year. It is so frustrating as all the information was taken
off the phone each time and you can't back up everything.
I was legally entitled to a new replacement but they refused. Then
they blamed Samsung and said it was not a Vodaphone phone, even though
I purchased the phone from a vodaphone shop.
As far as I know Vodaphone don't even make phones.
also get a really bad coverage even though I live in a zone 2 area of
London. When I make a business call the sound goes garbled and I often
cannot hear the person on the line.
The shop staff are
more interested in sales speak but they don't know anything about the
phones and you just feel they don't care.
With all this
theory of 'branding' my personal opinion is that Vodaphone, with all
their over paid executives, with all their over the top advertising
campaigns, are now going down a route of style over substance.
Vodaphone are like trumped up fools blowing their own trumpet
as loudly as they can, hoping that the public will continue to be
stupid enough to believe they are a good company. Online articles show
they now provide the worst customer service of all.
Reviewed by Henry
from United Kingdom
on 20th Jun 2014
This is the worst mobile provider you can choose, bad coverage,
terrible customer service and they will spam you with text messages
totally unrelated to their service. You pay a lot of money, as
Vodafone is one the most expensive provider, and they will keep
sending you marketing texts from their clients to make even more money
Anything is better than Vodafone.
Reviewed by Edward Verrico
on 19th Jun 2014
Please do not use this provider they are the worst of any out there.
My experience with this company has led me to a mental breakdown and
put me in a dark place ( the advert more power to you ) is a lie your
like a fish to them once hooked they couldn't care a less about you
until your contact is up for renewal..
I live in central
London and this is my rating for them 0-10 o been poor 10 been good
Customer service 0
Reviewed by Thomas
on 16th Jun 2014
Ok so we all have gripes about different Networks and having tried
them all since the black & green screens of 1998, I can say that
Vodafone have been the worst for service. Yes I've had problems with
02, Orange and others but none have left me more frustrated that
Only use Vodafones customer services if you wish
1. Repeat the issue in which you called for in the 1st place
atleast 5 times. Neon glowing lights and a marching band might help
them get it.
2. Take their 1st answer as their only answer, like
an echo in a vast cave of repetitivness, you'l get the same scripted
response over and over without any empathy or apology.
driven insane with casual unhelpfulness.
This was never about
money or bills, it was simply a few questions regarding
upgrading/downgrading and contracts.
By now you are reading
this with the curse of hind sight...if only you had known
sooner...Orange/02/3 would have a lot more customers......
Reviewed by Andrew
on 3rd Jun 2014
Well just left Vodafone after 8 years for Virgin unlimited. So far so
good but early days. However having had 2 mobiles with Vodafone mine
and my son's and a couple of unexpected bills I needed all inclusive.
I checked with Vodafone what day the contracts ended and rang on this
day for Pac codes. Duly took 4 days to transfer but ok.
THEN SENDS ME A BILL FOR 4 DAYS IE THE ENTIRE MONTH COST. this is so
underhand and I would urge people to watch these people for tricks in
It is easy for me I will not use VODA
again but luckly I will have the last laugh I will be moving the works
mobiles 400 plus to virgin from VODA. I hope VODA enjoy the few extra
Reviewed by Gavin
on 28th May 2014
I used to be on Vodafone a long time ago. They were great - the best
coverage, the best service, the best rates. I then somewhat
reluctantly switched to O2 as the majority of my friends and family
were already on that network and it made sense. O2 aren't great and
when I set up a new business I thought, I'll at least get my business
phone on a Vodafone sim as they were so brilliant before... BIG
MISTAKE! What on earth has happened to them in the 10 years or so I've
been away from them? Constant harassment from their marketing team
trying to sell me something by phone, their STOP text alert system
doesn't even work to stop the daily rubbish they send you, I get
blindly charged on my PAYG service for things I haven't even done
(£10 credit gone in a couple of days and I've not had the phone
away from my home or made any outgoing calls in that time!) and now,
when trying to sign in to my account on their website, the don't
recognise my username or phone number as being registered but when I
attempt to set up a new account using the same number, lo and behold I
can't because, 'this number is already registered with us.' PATHETIC!
I can't even be bothered making a formal complaint about their shoddy
service because I've already decided I'm switching the sim to O2.
They're not fantastic but at least they're half-decent.
Reviewed by me
on 24th May 2014
Really amazes me why people go over their bills then blame the
provider, if you can't afford to pay it, don't go over it, simple!
Reply by Edward Verrico
on 19th Jun 2014
Did you not read the prior message. Underhand charges that had not
been agreed to.. Worst company ever takes you to a dark place when
dealing with customer service ( if you can call it that)
Reviewed by Amber
on 13th May 2014
I will never use vodafone again and will happily use the next
competitor I can find. I had an overdue bill and couldn't afford to
pay it. My service was barred, which is totally fair enough. I
followed all the rules and extended the due date by 20 days (a month
wasn't an option which is tricky for me as I only get paid monthly).
This time my service was barred and I called up to arrange the
extension date so I could fiiiinally pay the last overdue amount only
to be told that they won't activate my service for another 2 weeks! As
a woman living alone this is unsafe. The customer service employer who
was apparently a manager told me that if I pay $50 he would activate
my accounts (after yawning while I was talking). After I explained
that I don't $50 and that I will be paying everything in 2 weeks, he
said "nothing I can do". So while I wait for my service to resume and
watch my last $50 leave my account I will be forever grateful to
Vodafone for helping me to not eat for a week, food is overrated
Reviewed by Sayed
on 1st May 2014
the worst service I have ever experienced in my life. Please don't be
fooled by their coverage map. it is a total lie and scam. they don't
have good coverage in majority of places in London as it is shown in
their coverage map. and once you sign the contract with them they will
not let you go. and every time you complain they will ask you to pay
for some sort of device which may help you but it is not guaranty.
a total disappointment
Reviewed by Helen
on 29th Apr 2014
The service of Vodafone is terrible. Every time I have tried to top up
my phone for the past year and a half It cannot be done. I end up
calling vodafone, takes forever to get through if at all, they then
say we dont want to loose you and give me free credit sometimes etc
but the same problem returns next time i need to top up. Its never
successful online or from my phone. They have told me they had huge
problems with the changeover and uprading their system but its
ridiculous. I will be leaving vodafone this time for good. Network
coverage is excellent, service very poor!! Dont do it!!
Reviewed by Cindy
on 28th Apr 2014
We have moved to Germany at the end of 2013 and have sign up for the
Vodafone mobile and Internet service since we have experience a very
good first contact who speak very good English at the shop.
6 weeks ago, I started calling Vodafone hotline to notify them of
our move and to have the internet line cutover to our new address.
First of all the hotline does not have English options like what it
was sold at the shop. And when I finally get through, the Customer
service will then re route my call to another agent without saying Ein
Moment bitte or any explanation and I will have to start explaining my
situation again and /or my call is terminated. This happened several
times before I get to speak to the Supervisor who has been excellent
and my request for the change was settled.
When it came
to the date for the cutover, it didnt happened. I have to go through
the painful experience above again but I was told that I was choosing
the wrong options I have choosen "Telephone" instead of "DSL" and the
customer representative "Anna" who speak good english refuse to
transfer me to the DSL sector. I end up having to go to the shop to
have this resolved as I speak only limited Deutsch, I was told that
the they cannot upgrade the line at the new place because there isn't
enough port ! No one call to check and inform me. HOwever if I am ok
with the same speed as I had previously, they can have it done. ! Ok,
so I need to wait another 2 weeks. But 2 weeks later I still do not
have the line setup ! ??
So this is really an
unacceptable service ! I would Never recommend anyone to use
Reviewed by Unhappy
on 27th Apr 2014
I would question the ethics of this company. Impossible to get through
to get PAC code to take your number with you when you leave them for
whatever reason. They must be making a fortune!! My advice steer clear
in the first place. I wouldn't even give them 1 star.
Reviewed by unhappy
on 26th Apr 2014
Vodafone are causing no end of problems regarding the Asda Mobile
changeover to EE. Even if they do have an axe to grind with Asda any
decent organisation wouldn't take it out on innocent members of the
public. I would question the ethics of this company and as a result I
would never consider going back to Vodafone - would rather do
Reviewed by Scott
on 26th Apr 2014
I've been a customer of theirs since 1997 so do feel fairly well
qualified to give an opinion on their services.
Excellent customer service on the few times I've
had to contact them, my requests or queries have always been dealt
with promptly and correctly.
Their 2g network coverage is
excellent, it's very rare to be unable to make voice calls from
anywhere and I've tried it from some pretty remote locations.
As a customer of 15 years I've had 1 free
handset upgrade from them in all that time and no sort of loyalty
discount of any description.
I started buying my own
handsets a few years ago and their sim only plans were quite
competitive at that time, this is no longer the case and there are far
better deals out there today.
3G network is poor. When you actually get a signal it's stable enough
but the speeds are just bad. As an example there is a Vodafone mast
with a direct line of sight about 500m away from my workplace which
gives me at most 2mb download, a work colleague on EE (3G) gets at
least double that.
I used to be able to get a mediocre 3g
signal in my house but this vanished about 8 months ago after work was
carried out to improve coverage!
The coverage issues
aren't just restricted to two locations though, I travel quite a bit
with work and it's more common to find an EDGE signal (which is almost
useless) than 3G.
No experience with their 4G service as
surprise, surprise its not available in my area.
opinion Vodafone are living of their past reputation back when voice
calls and sms were the most important things. Yes, the 2g network is
good but these days data is king and their network is incapable of
delivering the goods in that respect.
Vodafone have made
healthy profits over the past few years as a result of some shrewd
investments (and 'tax reduction' methods) but they seem to have given
a higher priority to keeping shareholders happy than actually
improving the service that customers pay for and are entitled to.
I'm sure they are investing money in their network but I'm
not seeing any difference, in fact it's getting worse if anything.
My contract is up in September and I'll be switching to
another provider after many years simply because Vodafone are failing
to provide the services they said they would.
to anyone thinking of signing up to Vodafone is to get a PAYG or 30
day contract and check that you get the coverage you require - that's
what I'll be doing when it comes to selecting my next provider.
Reviewed by Sam
on 16th Apr 2014
Vodafone lives on presumptions of their own which is that every thing
is perfectly fine. The couldn't solve the network problem I had at my
previous address in 5 months while on daily bases they would tell me
that it will be fixed in 24 hours, 2 days, 3 days 5 days, one week etc
while on their network coverage map it was showing perfect. I moves
home and have the same problem since last 1 month and again the
network coverage map show everything perfect indoor and outdoor for my
address. They told me that they have some "unexpected issues" in the
area which they are working on and can't tell me the time it will take
them to fix the issue. But i am sure that the don't know how many
years in will take them or even if the will be able to fix it at all
and i seriously doubt they are doing anything at all coz it should
have been fixed in 5 moths in my previous address.
complained about it to ombudsman and i received a letter today stating
that their decision is in favour of vodafone because they i can still
make calls form some places.
i really have my doubts
about the independent of ombudsman too. because i have signed up for a
service and why would they expect me to pay full just because i am
getting something no matter everything.
Reviewed by chris
on 22nd Mar 2014
Awful company. Taken wrong money from account. taken double payments.
Refused to return the money even though they knew they shouldn't
have!!!!! This is theft in my eyes. If I walked into a Vodafone branch
and took 40 quid out their till I would be arrested how can they just
take money from my account and then refuse to return it. I hope
whoever runs that place gets what's coming to them. Bellend
Reviewed by Andy
on 25th Feb 2014
I have an S4 which originally worked fine then kept dropping the voice
and data signals. My phone has been sent for "repair" and still drops
the signals. I can not now receive text messages. Vodafone have been
next to useless in getting this resolved. They are now rebuilding my
account after finally admitting fault on their side after numerous
calls of complaint from myself. Vodafone used to be the best. They are
now the absolute pits. And don't get me started on the overseas call
centre! My contract ends in summer 2015 after which time I WILL be
Reviewed by CLAUDIE
on 20th Feb 2014
After having no service for 5 days in November, 15 days in January, 5
days in February I contacted Vodafone. I received a message on
Vodafone's forum, which said:”If you’d like to discuss a
line rental refund, please get in touch here. Simon. So I did and also
got a private message asking me to give my account sort code, my
facebook and twitter username etc.. adding EFT165 in the subject box.
I did all that and the automated reply I had was frankly unacceptable:
“Thanks for your private message.
Due to the amount of
queries we receive on the eForum, we’re unable to respond to all
of our PM’s. Please follow one of the options below, to ensure
your query is resolved as quickly as possible.
For queries on
Vodafone products and services, please post on the eForum, where our
team will be along shortly to help you.
If your query is
regarding your account, then you can contact Vodafone by simply
clicking here and speaking to one of our advisors.”
earth send a private message and ask for all the private details if
you are not going to bother to answer anyways!
I DO NOT WANT TO
SPEAK TO AN ADVISOR. I want the answers by email as at least I would
have written proof of the promises of refunds which so far have not
Previously I waskept hanging on their chat
line for 1hour 30mins for the manager only to be told that the manager
was now unavailable as he had now gone home.
My advice is stay
well away from Vodafone, they are quite happy to take your money and
apply charges if you pay your bill late, but cannot provide a reliable
service. NOT TO BE TRUSTED!!!!
Reviewed by Bob
on 20th Feb 2014
I've used Vodafone for sometime without problems, until the end of
last year, and then a non existent data contention, dropped calls and
either not sending or duplicating texts.
etc is fine anywhere else but can you get them to understand that NO.
Useless customer service.
I'll be glad when I leave
Reviewed by Gus
on 12th Feb 2014
I've been with Vodafone for as long as I've had a mobile and would
originally consider no alternative due to the best coverage. However I
will soon finally change. I've had numerous issues with them over the
years, including some ridiculously excessive roaming data charges that
they could not substantiate. The final straw is that they no longer
provide any data coverage in my home town, which is not a small town.
Cant wait to finally be free!
Reviewed by bill inglebright
on 11th Feb 2014
I have 4 lines with Vodafone and to get a paper bill I have to pay
£6 which is £1.50 per line. So the more lines I have the
more they charge me for billing me. This is unbelievable.. and
Vodafone gives terrible customer service.
Reviewed by Sam
on 5th Feb 2014
I made a bad choice of signing up a contract with vodafone last year.
I singed up for 4G and unlimited minutes and text. what I get is not
even a 3G internet and the call voice quality is unbelievably bad and
on top of all the customer service is good for nothing, the only think
they know is apologizing. i am trying to solve it since i signed up
and every day i call them they give me a new promise which is never
It is really a frustrating experience.
In short just don't go for it.
Reviewed by Latoya
on 28th Jan 2014
Vodafone is a bad network with bad customer service.
rep says a different thing to another. They seem to be trained to
misleading idiots. Then when questioned about what they're doing, they
don't have a convincing answer. They don't seem to have a clue.
They're thieving, misleading, clueless idiots. They will literally say
anything for you stay with their company and repeatedly screw
Do not go with Vodafone, unless you like hassle
and being overcharged.
Reviewed by Dave
on 20th Jan 2014
Shocking customer service. Three attempts to upgrade have failed
because of their incompetance and they have been no use in trying to
sort the issues, just kept getting passed from pillar to post. Have
now gone on to o2. AVOID VODAFONE!
Reviewed by Phil
on 29th Dec 2013
I disagree with most reveiws. As i have always been listened to by
vodafone thy sort probs much quicker than ee
Reply by Edward Verrico
on 19th Jun 2014
Well you cant dismiss the overwhelming reviews that suggest otherwise.
You are one of the lucky ones...
Reviewed by Andy W
from West Midlands
on 19th Dec 2013
Bought new Samsung S4 with unlimited calls and 2Gb data specifically
to use for work (Solihull) related calls and access to email during
meetings. POINTLESS!!. No signal in in most parts of my office (data
& voice). By the time I had handed over my work mobile (BYOD) I had
gone past the 7 day cooloff. Sim replaced but no good. Colleague
purchased same phone but from EE for same price (& on 4G!) @ same
time. He has blistering reception. My signal is also very patchy in
other parts of Bham & London. DO NOT choose Vodafone as a carrier!
Reviewed by Tracey
on 19th Dec 2013
AVOID THIS COMPANY. There are so many other companies out there. They
promised me an I pad on the 2nd of December which was a gift for my
family for xmas. Although they have taken payment for it I have never
received the item as they are out of stock. Wish they told me that
before I ordered. I tried to cancel the order over the phone as it
clearly wont be here now, And guess what they cant cancel, has to be
done in store which is 15 miles away. I cant wait to cancel my other
contract with them which ends in Feb. Keep your money folks and go
with a reputable company that will honour their agreements.
Reply by Latoya
on 28th Jan 2014
Reply by Caveat Emptor
on 8th Feb 2014
Surely Vodafone are reputable. I just don't know if I'd want their reputation.
Reviewed by Kareem
on 10th Dec 2013
I want to start by saying avoid Vodafone at all costs. Their customer
service is by far the worst I experienced amongst any provider I used,
for anything. Not a single promise was made, and my number is lost
somewhere in cyberspace as other people might have experienced.
I've been trying to get my number back since 20th Nov 2013, no luck.
And the number that I want to be transferred is from Vodafone to
another Vodafone line, it's not even external.
I wish I wasn't tied up in a contract with them, I would've left them
now. But I will not renew my two contracts that I have, nor bring my
wife's line as I had originally planned.
It's 10th December today, and every person that promised me that I
will be called back by a manager, or by him or her, never called back.
Only one called back and I missed the call, left a message saying
she'll call again, never happened.
I am still in search for my number in cyberspace by the way.
Avoid Avoid AVOID and get away from them!!!
Reviewed by Niels
on 10th Dec 2013
I have been with Vodafone for 20 years. Their call centres are as good
and bad as everyone else in my view when I listen to the issues my
friends have on other networks. I have noticed in some instances that
I have a good signal where friends and colleagues on other networks
have poor reception, so in general, I would say the coverage is
amongst the best but obviously that depends where you are. Having said
that, where I live there is only 2G despite being on the outskirts of
a major town, and the signal is poor with the front upstairs bedroom
the only place with a reasonable signal, but the point of this review
is that for me, the real saving grace of Vodafone is their
"Suresignal" box. It costs £100.00 but in my view it is worth it. I
get rock solid 3G around the whole house and garden. You just have to
follow the instructions and site it sensibly and about 1 metre away
from your wireless router which it plugs into. 3G is not really the
benefit as I would be on my own wifi network in the house for data
anyway, but at least I can make and receive calls and sms with
certainty now. I could be cynical and ask why I have to shell out
hard-earned cash to compensate for the lack of Vodafone signal despite
being in a major population area, but I decided to pour a glass of
wine instead and get on with my life and enjoy clear calls and fast
Reviewed by David
on 25th Nov 2013
I have been a VF customer for over 20 years. When I started with them they were easily the most reliable network for 2G up and down the country - I frequently got a reception where others didn't and it was never the other way around. Unfortunately as a global business they took their eye off the UK market - they have failed to invest in their UK network and have allowed EE, O2 and 3 to overtake them with comprehensively better 3G coverage nationwide. A Vodafone 3G signal is non-existent outside of major cities and when you do find some it is patchy and slow compared to the competition. No matter how many Yoda adverts they commission, their 4G roll-out is also notably behind the competition. A sad end to two decades with them but I can't justify paying for a 3G or 4G contract plan when they can only provide a 2G service across 90% of the country.
Reviewed by Nicholas G
on 20th Nov 2013
Need to change to a NANO SIM, and to keep old number. 2 separate chat sessions told me they would send new NANO by post. A 3rd chat told me that was not possible, had to 'pop in' to a shop where the swap could be done right away. Vodafone does like the phrase 'pop in' to a shop. Finally I found the time to visit the shop in Liverpool street station. NO NANO SIM. They could, in fact do nothing. Swapping number online for Pay As You Go not possible. I have experienced the most unacceptable and appalling customer service. Managers obviously don't exist or don't give a damn. The confusion and lack of knowledge on the online 'chats' is pathetic. I am changing server.
Reviewed by Patricia Marchand
from United Kingdom
on 18th Nov 2013
Very bad customer services, encountered problems when I tried to
register the product, registration was not working, then for 2 days
was passed from one to another on the telephone and on-line chat.
Thanks I did not purchased a contract with them! Very stressing and a
waste of valuable time.
Reviewed by Missa
on 11th Nov 2013
Honestly, this is the worst service I have ever had with a mobile
provider. I am international and got the Freedom Freebee, which seemed
like a good deal. What they didn't tell me was that EVERY time I would
try to renew my service or top up, the site would be "shut down." They
wouldn't take my credit card over the phone and as a full-time worker
who paid significant money for the service that was supposed to be
renewed online or by phone, I did not appreciate having to go into the
store. And most times I went into the store, I found that their system
would be down as well. Thus, I would go days without texting, calling,
or a data package. My opinion? Take your business somewhere else.
Reviewed by Christine
on 16th Oct 2013
AVOID, AVOID, AVOID!!!!!!! Customer Service is inept, technical support is incompetent and I have wasted hours of my life being passed around various departments. If I could rate less than 1 in the ratings they would literally be 0!
Reviewed by Tim Smith
on 2nd Oct 2013
Charged me £33 per month for 54 months for a spare handset I ordered then returned.(I found this out when I cancelled my mobile dongle) Vodafone acknowledged this and promised me a full refund into my account 7 to 10 working days on 23 august 2013.Despite several calls to customer services/put on hold/etc. nothing... IMO they seem to be avoiding refunding me money that they took from me wrongly (I have all the statements to prove this) Ignorant call centre staff.this company appears TOTALLY DISHONEST !!
Reviewed by Caitlin
on 1st Oct 2013
Avoid Vodafone at all cost! When I was on direct debit, money was taken out from my account without my consent or knowledge (no bills to show for it either) and took over 4 months to get back. Now they are trying to charge me extra because I'm refusing to use direct debit. Network is touch and go and I live in the city. Customer service does not exist. This is what I get for 8 years of loyalty.
Reviewed by Mark E from UK on 28th Sep 2013
I tried to change from another Network, passed Vodafone my old number (which
I require for Business) along with the PAC code. They seem to have lost my number
somewhere in cyberspace!
My experience with this leads me to strongly advise anybody to give it a wide
The Vodafone shop in the Potteries Shopping Center in Stoke on Trent ,UK is
The whole Company is obviously a disorganized MESS.
Reviewed by Andrew from UK on 17th Sep 2013
Well I havent used mu phone much today no calls and only checked email and my
payg credit has gone down £2. So I will be deciding soon whether to continue!
Reviewed by K Stirling
on 17th Sep 2013
I would not recommend vodafone to anyone, and I am passing this message onto as may people as i can. They refused to fix my phone saying i had dropped it,which i didn't!! But have now found out that this is what they do more often than not when phones need repairing. I then whet to Samsung direct and they have quickly fixed my phone just by getting me to reset it, with a short phone call. I would say this has definitely been the worst customer service i have ever received and am now going to pursue cancelling my contract with this badly run company.
Reviewed by Richard
on 14th Sep 2013
Never never ever ever use them. When in a crowded place the phone constantly shows 3G but the little icon will just spin. Customer service - basically they just try to bore you put of the discussion so you will stay with them by putting as many hurdles in the way as possible & by refusing to acknowledge any fault. I have been with them for 15 years in 3 different countries & similar experiences everywhere!
Reviewed by Andrew
on 2nd Sep 2013
Have been with Vodafone from 2001 and up until around 2011/12 the service was great. But since the explosion in 3G and data traffic the network is very poor and I struggle to make calls or get cut off during calls. I don't want to leave vodafone but they leave you no choice, I cant accept a service which I pay for but do not receive. When you cannot make basic phone calls there is a problem. Spoke with them and they say 4G is round the corner ? NOT GOOD ENOUGH
Reviewed by Bena from UK on 15th Aug 2013
I've got a problem or Vodafone has got a problem as it looks that because the
technical problem they did not update my account after I paid my bill!
Money has gone from my bank account (debit card payment), received a confirmation
email from vodafone thanking for the paymeny (no amount mentioned), after making
that payment on the screen there was an info that something went wrong asking
me to pay again. My available balance with my bank was lower as the amount has
been deducted. Checked my Vodafone statement and it still shows that I owe them
full amount. The situation has happened on 12th August 2013 and now I have my
bank statement in hand (14th August 2013) showing that money has been taken
by Vodafone on 12th August 2013.
Natwest statemet available to Vodafone team! What should I think about it? I
spoke to Vodafone and they said that they have not received the payment! Technical
problem allowing Vodafone to steal money from people's accounts?
Reviewed by Richard Murphy from Independent Scotland on
3rd Aug 2013
If you are planning use your smartphone with Vodafone? THINK AGAIN! As all vodafone
Sims have the dreaded CONTENT CONTROL built in THAT IS A NIGHTMARE TO HAVE REMOVED.
So if you plan joining a legitimate dating site CONTENT CONTROL WILLSTOP YOU.
Or if you plan looking up old school pics CONTENT CONTROL WILL STOP YOU. And
if you join via contract your credit card detail gets sent to their Indian HQ.or
their Egyptian one in Cairo. AVOID VODAFONE...OR YOU WILL REGRET IT 110%.
Reply by ashley from uk on 24th Aug 2013
Go into a Vodafone store, if you look young take i.d content control is an option
that can be removed before your contract or payg sim is issued and after, its
a very simple process.
Reviewed by Terry
on 2nd Jul 2013
Been with vodafone for 15 years i think its time to go. Same issues as all of you and totally fed up!. I have a sure signal box and still no signal or it will cut off mid conversation so i dare not call from my mobile!
Reviewed by Mike
on 23rd May 2013
I have to say that I think the service VODAFONE provides is poor at best, the signal is dire and mobile internet terrible, it would also seem that VODAFONE cannot provide 3G, well i never get it anywhere and then they have to the cheek to say that you can have a SURE SIGNAL BOX, which you have to pay for and supply a broadband connection to use it, so really you are paying for a service that VODAFONE cannot provide and then be expected pay to provide it for yourself.
Reviewed by Ronald from Shetland Isles, Scotland on 5th
Vodafone gives the best coveradge but it is patchy here, and only 2g, most other
operators (02, orange, t-mobile and 3) all give us 3g.
since Orange and T-mobile joined forces there coveradge is worth thinking about
changein for this reason, and some of there deals are a lot better as i can
get with vodafone, saying this if Vodafone can make me a good offer when my
contract is up for renewal i will stay with them.
As a company i find them very helpful and easy to deal with and cannot fault
this, it will not be a easy decission to leave them. i would say they are above
averadge but not good, 2 1/2 stars.
Reviewed by Richard Gerard from UK on 14th Apr 2013
I live in the country, in West Sussex nr the border with Hants and have a good
2G signal(remember that?) in a village where no other phone network can be reached,
there is a Vodafone antenna. My move to North Kent (Whitstable, population 30,000
so not a village) means I will have to ditch Vodafone after 15 years as signal
in the town still only 2G where O2 has a good 3G signal. Strange.
Reviewed by Kat
on 20th Mar 2013
Overcharged for months, non uk call centres, bills over £200 with no warning and staff that don't give a toss Welcome to Vodafone
Reviewed by Dean Plucknett
on 9th Mar 2013
been with vodafone with a large family group bundle and buissnes phone for 13 years and they are just getting worse i will be leving as soon as i can and would recomend everyone to stay away from them i have had no signal here for 2 mounts and they still dont know whats wrong or when it will be fixed
Reviewed by Jack from UK on 24th Feb 2013
Rubbish.. cant wait until my contract is over so i can leave them. Poor signal
coverage, days with no signal where its normally full signal. Tell you it will
be fixed within hours, 9 days later its still not fixed. Frustrating customer
service too. Don't get good enough signal to go on the internet anywhere near
me (always used to be able to access internet etc), but now pointless having
internet on my package. Not a happy customer at all, will be switching to Orange
when i can, i can get 3G where i live, and where i work with Orange/T-Mobile.
Reviewed by Dan
on 11th Feb 2013
Do not use Vodafone Partner Services, especially signing a business contract with Wish Communications. They are the worst companies to do business with. They will lie and mis-lead you then treble your monthly payments after a year. Do not accept what their salesmen tell you; you will regret it. My bill has gone up from £77 to £259 a month! You have been warned.
Reviewed by Liam Cummins
on 26th Jan 2013
Vodafone: Phone Contract Deal - Amazing Signal - Awful 3G - Awful Customer Services - Awful Website - Awful Mobile App - Awful Where to go instead: EE or 3
Reviewed by Garf
on 29th Nov 2012
I don't have any problems with Vodafone reception, but... Their web-site is the worst I have ever used (and I've used a lot, and helped develop a few). It is extremely difficult to register for on-line accounts, and almost impossible to re-register if something goes wrong the first time. The log-in process is ridiculously convoluted, and navigation is very poor. (Also, today, I have managed to access my own account direct from what appeared to be a public support page, which doesn't reassure me about security.) Furthermore, response from the site is invariably appallingly slow. If you do opt for Vodafone, then I suggest that you do not opt for on-line account management. Stick to paper bills.
Reviewed by peter from uk on 25th Nov 2012
This is only relevant to central London and SE London. I haven't tested it properly
in other areas in London. A brief trip to Bristol wasn't great reception either
with Vodafone. In summary Vodafone offer a worse reception ,especially for data
than Orange - T-Mobile. I almost always got the H sign (higher than 3G) with
orange, whereas Vodafone get G, E or 3G sometimes. In my area I only get E when
I used to get H. The phone reception is ok I guess but data is as important
if not more important for anyone with a smartphone. So 2 stars from me for Vodafone
as Orange beat them easily in central and SE London IMHO.
Reviewed by Ali from uk on 19th Nov 2012
After being with t-mobile and o2 previously, I am happy with the service provided
by Vodafone. Been happy with them for 1 year now and confident will be happy
with them for years to come. Customer service has been great! fast, efficient
and reliable. Network in most areas is 3G and always on 3-4 bars. Quality is
great and havent got much to complain about. They even upgraded me to their
new RED plan, reduced my line rental and increased my inclusive usages at no
extra cost!! Overall excellent service, great reception and by far the best
I have used.
Reviewed by JohnnyM
on 5th Oct 2012
I left O2 after 10 years as the VOD deal was better. Mistake. 5.25 hours on Customer service calls and Chat over 2 days, beggng for help from useless and incredibly stupid outsourced staff that have no idea. All I wanted was for them to (i) Correct my address, as they kept delivering my phone to the wrong place (ii) correct my tariff which was agreed on a recorded phone but 3 different staff just told me I must have been wrong before relenting (iii) to send me a proof of contract and terms - still 3 days later and not received anything - I asked and asked in chat but they just ignored me (iv) for them to sort out the number porting. I've lost service on my number for a day already and counting. O2 blame VOD and vice versa, but I am the one disadvantaged. A call to VOD and I was told to go away and wait till 4pm as she (CS lady) wasn't prepared to do anything to help till then. They just don't care. Terrible. Don't buy into the adverts or marketing, it's a sham. If any competent authority, including the CEO of VOD would like the transcripts or calls that relate to this, they should drop me a line and I will be happy to illustrate VOD incompetence to the world.
Reviewed by Shaun
on 16th Sep 2012
I live in the TW12 area (outer west london) the reception is poor to non existsnt but not according to the Vodafone reception coverage map, I sense a con. Have know dropped Vodafone after one month of my contractr and I am going to try O2.
Reviewed by donna morris
on 2nd Sep 2012
I've only had my contract for 4 months and I have had nothing but trouble cannot conect to the internet properly they keep saying they can get it repaired I am refusing how can I end my contract as they still want the full 2 years line rental please can some one help
Reviewed by Neil
on 22nd Aug 2012
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abysmal.. customer service is forgotten about with Vodafone.. avoid like the plague...