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Vodafone

 In a nutshell  
 

Last updated September 2013

Vodafone was the UK's first mobile network and made the UK's first mobile phone call back in 1985. It launched 3G services in 2004 and 4G in 2013 and is one of the largest mobile operators in the world.

Best buy: Vodafone 725 from Amazon Marketplace UK (£48.98)

 

Vodafone launched its initial 4G services in August 2013, with Sky Sports and Spotify included in the package. Coverage is initially restricted to London but is rolling out to Birmingham, Coventry, Leicester, Nottingham and Sheffield on September 28, 2013, with plans for Bradford, Edinburgh, Glasgow, Leeds, Liverpool, Manchester and Newcastle this year. Vodafone is targeting indoor 4G coverage across 98% of the UK population by 2015. Vodafone uses the 800Mhz and 2.6GHz bands, neither of which support the iPhone 5.

Vodafone also make the Vodafone Sure Signal, a 3G micro-transmitter that can provide you with 3G coverage at home or at work.

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Amazon Marketplace UK £48.98 Vodafone 725 Click for details
    

Vodafone user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 481 reviews:

Reviewed by nigel rayner from uk on 14th Nov 2014
awful customer service and totally incompetant

I signed up 15 months ago including the free entertainment pack which I selected Spotify. Every month since I have been charged £9.99, and have had to phone them to get the charges taken off. Every month they tell me to uninstall the app and reinstall to fix the issue. Guess what the following month it appears on my bill again. So Fed up arguing with them each month I want to cancel, now they are telling me if I want to cancel they will charge me a £700 cancellation fee, for their incompetence. Shocking, will never use them again and will spend all my time reporting their incompetance on every site I can find. Stay clear of this company. Won't make much difference but will also email my telecoms manager at work as Vodaphone are partners, so they know the shocking treatment they give customers.
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Reviewed by Gary Jackson from UK on 11th Nov 2014
Vodafone has got to be the worst web site I have ever had the misfortune to use. Apart from being slower than dial up, one is sent around in endless circles trying to find a simple answer to a question. It refers to Live Chat but there are no links to initiate such a thing. Contact details are scant and the 191 call option is pointless for anything other than being annoyed by details that can be found on line.
If you do call them, they are more interested in harping on about a new iphone that you don't need, if you have Note 4, than connecting me to someone I can talk to. The first option for every call should be, 1 to talk to a real person, 2 if you want grow a beard waiting for your question to come, which it won't and 3 to hang up and change provider.
I tried leaving a month ago and got persuaded to stay with a half price 4G price plan. Big mistake. I'll be leaving next year!
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Reviewed by mane from uk on 6th Nov 2014
The worst telephone company ever is Vodafone.
They withdrew over 700 pounds from my account when my contract was terminated within the 14-day. This is my second call to get my money back but in vain. The made me hold the line for over 47 minutes without warning me. I had to hang up. I WOULD NEVER RECOMMEND IT.Worst customer service ever.
THREE are the best in terms of customer service from my experience although their coverage needs improvements.
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Reviewed by Neil from Uk on 6th Nov 2014
I'm from oxford. I transfer to vodaphone because I want to avail of the 20 % discount ... And also the 6 mos free netflix and sky sport. Two weeks have passed and still I don't received any text that will give me the link so I can use them. It's so frustating ..... And when I go to the city center and try to use my internet while I'm on the bus . My phone just went to GPRS mode, they promised a 3G to 4g. It's really rubbish services .
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Reviewed by Casmanx9 from England on 26th Oct 2014
Why is there NO internet or phone coverage in large parts if the Cotswolds specifically Stow Bourton on the Water ? Shocking in October 2014! What is going on? Locals said they had to change to O2!
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Reviewed by Funso from England on 23rd Oct 2014
During my entire existence I have never experienced such terrible service!
I placed an order for the new iPhone 6 on 15th October as I needed a new phone and realised I could get NHS discount with vodafone, when placing the order it said it was in stock and available for next day delivery. However after I placed the order the system then informed me the phone was not in stock and could take between 1-2weeks.
As my current phone is barely functioning and I don't have enough minutes I am really stuck at the moment hence why I ordered a new phone. So in my desperation I called vodafone on 18th October to inquire when the phone might be delivered, I was told by the employee that the phone was currently not in stock, but they where expecting a delivery on Wednesday (22nd oct). After hearing nothing through email I again today (23rd oct) called to inquire about the situation. After remaining on hold for half an hour I was told by the first lady I spoke to that she couldn't find my account, so she placed me back on hold and transferred me to another lady who found my order after awhile, she informed me it had been cancelled on the 20th, of which I received no notification, she seemed almost as surprised as I was and informed me this has never happened before. She then said my only option would be to place a new order, which as it stands would take about 2-3 weeks to arrive! At which point I told her I was not able to wait this long as my current phone is not functioning, she then also transferred me to another man who could not help, so he transferred me to another man who was extremely rude and aggressive! After raising his voice and telling me he couldn't help he transferred me to the sales team, at which point I had already been on the phone for over an hour. The last gentleman in the sales department was very nice and understanding however, he also couldn't find me on the system or help so he attempted to transfer me elsewhere. After a few seconds of being on hold, a voice recording informed me that the office was now closed and to call back tomorrow, after which the phone cut out! I feel that I have been misled by vodafone to order an item that was not in stock, even though it was advertised as if it was. After I initially made my order, I checked the website the next day and the day after where the phone was still be advertised as being in stock. This is totally unfair, and a waste of customer time, this is my first experience with vodafone, and based on this I would never recommend anybody to use their service.
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Reviewed by betty from uk on 23rd Oct 2014
Vodafone is a dreadful company. Took out a contract for£14.50 a month at the end of August. Discovered when looking at a mini statement in September that £282.00 had been taken by Vodafone from my account without notification.They are now saying I owe another £149.00. Will end this contract immediately as it will be cheaper to pay the penalty than to continue with these excessive bills.There is never any notification to let you know you are near to exceeding your minutes and when you do exceed the charge is exorbitant.I would suggest it is best to use pay as you go but not with Vodafone.At least then you can t run up an unexpected bill. I am trying very hard to escape the clutches of Vodafone before they rob me of thousands of pounds!
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Reviewed by Lyndsey McGlynn from Scotland on 17th Oct 2014
This is the content of a letter I posted to the director last week. He hasn't had the courtesy to reply and in addition, despite vodaphone not honouring the contract, the only way I can end the contract, according to them, is to pay over £600.

I am writing to make a complaint about an ongoing problem that I have been having with Vodaphonoe since I lost my Iphone 5 on the 26th August 2014. At that point I called to say that my phone was lost or stolen and the phone and the sim were barred. On the 29th August, I visited a shop where the assistant placed a new sim card into my old Iphone 4 and called vodaphone to re-establish connection. I was advised that this would take only one hour. The connection did not get re-established and I called and was advised it would be fixed within 24 hours. On the 31st August, I visited another vodaphone shop and they tried another SIM card. Again, I was advised that it would only take a short time. It did not reconnect.
Throughout the following two weeks, I spent in excess of 2 hours on the phone to vodaphone who promised frequently that the 'bar' would be lifted from my account and promised me various times that they would call me back to keep me informed. This did not happen. They never repaired my connection nor did they call me to keep me informed. I called into another vodaphone shop where I was told that the fix might take time but they gave me a 30 day freedom freebie in the meantime and assured me that my phone would be likely to be repaired very soon. The 30 day freedom freebie has now expired and this morning I have had to call and have it topped up as my connection is still not repaired.
On occasions through this period, I saught advice using the live web link. Whilst the staff were very lovely, not one of them was able to sort the problem and nobody has allowed me to speak to someone more senior.
On your website, there are various statements that I am going to refer to.
' The customer service adviser will try to resolve it all the first time you contact us, and will involve their team manager if necessary. If that’s not successful, they’ll pass the issue to our Customer Relations team to own. They are specialists in resolving complaints.
We’ll do everything we can to get it all resolved within 5 working days. If it takes longer, we’ll give you updates at least once a week.'
Firstly, if we take a look at the first sentence, it informs customers that the advisor will try and resolve complaints the first time you contact tehm and will involve the team manager if necessary. Despite having asked several times to be put in touch with a team manager, advisers have consistently refused me access to anyone more senior than themselves.
The second sentence says that issues will then be passed to customer relations. Again, they appear to be very elusive and I would certainly not describe them as being specialists in resolving complaints.
Lastly, you have been unable to resolve my connection issue within 5 working days. The last paragraph promises updates at least once a week. I have been waiting in total for 6 weeks and 4 days and have yet to receive a weekly update.
Since Vodaphone has been unable to honour their side of the contract, I would like to be released from my contract with Vodaphone and be reimbursed for any payments that I have made over the last 7 weeks. I would like this to happen without penalty to my credit rating. I look forward to hearing from you.
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Reviewed by Collin from England on 15th Oct 2014
Better the devil you know. I have been basically forced to re-sign a contract that I wasn't especially interested in just to "get me back in contract". They offered me 4gb a month data over two lines for (essentially) 50p extra. Great. The second line was an iPhone 4S. They charged me £2.49 to send me a standard SIM. Not great.

A horrendous telephone menu system and a 15 minute wait on the customer service line and they might send me another SIM. I expect I will be charged another £2.49.

The offers that they give for renewals? Great 6 months netflix (which sucks), spottily (which I already have) or Sky sports mobile (I don't do sport). If I do take one, after six months they will just start charging me for it. Great incentive Voda, thanks.

I have been with Voda since 1996 and am seriously thinking of telling them to jam it when the contract is out. Unfortunately the CS from EE, o2 and Three is no better. Really? Is it that hard?

So, like I said, better the devil you know and learn to hang up when they call offering you "great upgrades". It's the only way you'll get rid of them, they won't take no for an answer.
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Reviewed by Kate from UK on 12th Oct 2014
Vodafone are just the worst. My sister has been with them for years and they have constantly messed her around. I recently just got out of a contract with them and moved to TalkMobile and I have to say it was the best thing that ever happened to me. I haven't had any problems with my signal and all that since and never go any unbilled chrages from them, providing that I have stayed in my data and it is cheap and reliable.
Vodafone just haven't a clue and even tries to get me to continue paying for them when I cancelled everything, going as far as to get a debt collector after me, yet thankfully when I explained the situation to the debt collectors I was able to get things sorted and they apologised to me (The debt collector not Vodafone) and I haven't heard a peep from any of them in the last 4 months
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Reviewed by EDDIE KING from SCOTLAND on 10th Oct 2014
I have been a vodaphone customer (since the days of the old Motorola brick) mainly due to the coverage in the areas that I operate however over the past year the service provided has been diabolical and like so many others talking with customer services is hopeless, the poor coverage dropped calls and unexplained increased costs will result in me giving up as soon as my contracts end Multi National company no Just a giant joke
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Reviewed by Dawn nolan from leeds Uk on 7th Oct 2014
Will never use Vodafone again, every month my bill is higher than anticipated but can you speak to anyone - No,,, the service is appalling and they have had six years of taking my money, my daughters contrac is up in December and mine in June and I feel like throwing a party when I am Vodafone free, stay clear of Vodafone is my recommendation. They offer no service to you, the phone is always busy, after holding 42 minutes I have hung up, it is probably because everyone has just received their bill and complaining about charges, disgraceful service vodafone. You should feel ashamed of how you treat your customers,!,
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Reviewed by Cheesed off from England on 6th Oct 2014
*****Vodafone DO NOT EVEN GO THERE- literally the worst I have ever had to deal with. After receiving a larger bill than normal from them I phoned to be told my previous contract had come to an end and that if I upgraded they would only take the normal amount of money from my bank account which is what I did. The man on the phone did give me the option of waiting to make sure the right amount was taken before entering the new contract but I totally trusted him and said I would go ahead - BIG MISTAKE. They took the larger amount and then I spent hours on the phone trying to get it back..They also said if I wasn't happy with my new phone I could send it back, well I wasn't happy with it but guess what, vodafone wouldn't except it back, what a surprise NOT..there were lots of other things they lied about but too much to put on here. I am now tied Into a 2 year contract with them but when it's finished I will NEVER use vodafone again. They are a lying, cheating rip off faceless company .. In fact i dont know a single person who is happy with the service they get from Vodafone..STAY AWAY*****
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Reviewed by J2oh from England on 27th Sep 2014
Swapped to Vodafone I'm March. worst decision I've made with my mobile phone. Tariff is expensive and service diabolical. I realised inveigh days that I needed more minutes and was told I couldn't. Can you believe it? They wouldn't let me give them more money by improving my contract until 2015. After a number of phone calls I was told I could purchase an add on, which I did. Only to discover that Tesco offered the same Motorola phone and pretty much the same deal for almost 1/2 the price of Vodaphone.
I wish I had followed my previous practice of buying on line and checking out the review sites rather than going to a phone shop! Vodafone repeatedly comes low on the list, and I can understand why!
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Reviewed by Catherine from England on 27th Sep 2014
I hate vodafone. Their customer service is awful, rude, patronising, unhelpful, everything wrong with mobile providers is wrong with vodafone. I cannot stress enough what a bunch of useless rip-off merchants they are. They don't value you as a customer, they don't care what service you're getting, they are the worst company you could possibly get a phone with. Don't do it. Just finished a 2 year contract at last, and it has been 2 years of hell. Anyone else would be a better choice.
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Reviewed by John from UK on 25th Sep 2014
Been with Vodafone for about 5 or 6 years now, NEVER had a problem with them (well apart form NO signal in parts of the town that I live in).
But the other day I got a a text from Vodafone telling me the I was about to run out of data, and for a cost of £6.50 I can get 250 meg of data added to my phone. Did NOT think about it after that. But when I got a text with my bill information, I just about fell of my seat. This is how my bill is broke down: £33.00 line rentel with calls and texts unlimited and 1 gig of data, £10.00 for an extra 2 gig of data, so my bill has always been £43.00. But as I added 250 meg of data, I worked my bill would be £43.00 + £6.50 = £49.50.
But my bill was NOTHING like that, it was in FACT £176.05.
When I phoned Vodafone, I was told that after the £6.50 (250 meg of data) ran out, Vodafone added 250 meg on my phone at a cost of £6.50, but what Vodafone did NOT do was notify me or ask me if I wanted anymore data adding to my phone as they did when my data was to run out. In fact they did this a number of times, this was all WITHOUT my knolage.
I was told by one of Vodafones call center staff that he was able to knock off £76.05 my bill so would ONLY need to pay £100, he also told me that Vodafone would STOP and CANCEL any bank transactions so that they would NOT beable to take out the full £176.05, then I would be able to pay off the £100 over the phone with any amount to pay off the £100. This was on a Thursday. But over the weekend, I had been thinking that this was a good offer, BUT in my eyes it would look to others that I knownly had all the other £6.50's added to my phone. So on the Monday I gave a call to the billing team, I was HORRIFIED to be informed that ALL the £176.05 had been taken out from my bank. I went to the bank and put a STOP an any payments to Vodafone, the lady in the bank then asked me when this money had been taken out ??? She had a look on her comupter, and told me it was taken out on that Monday morning. As I had put a stop on Vodafone that morning and the money taken out on the same morning, the NICE lady put the £176.05 back into my account :-)
This now has been going on for 3 weeks going on 4.
I am sick of telling Vodafone call staff that if they can text me the first time my data was due to run out and I can add 250 meg at a cost of £6.50, WHY did they not text me to inform me that data was due to run out and would I like to add anymore data.
A blind man on a galloping horse can see that I did NOT know about them adding anything on my phone without me knowing.
I am only to HAPPY to pay for what I have knowen that I had used before I got the bill.
Oncemore, it would be £33.00 phone rental, £10.00 for the extra 2 gig of data, pluss the one and only £6.50 that I had knowen about, and for Vodafone to rightoff all th
e other charges off this bill.
Would LOVE to know what anyone thinks about this ???????????

PS. Sorry for any words misspelt, as I know that I am NOT perfect
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Reviewed by gary from kesh northern ireland on 24th Sep 2014
I changed from pay monthly to Vodafone pay and go and sim swap took 4days to go through told me two hours been with them two months pay and go and bang one day stops working thought networks down and turns out its not so contacted them they said I faulty sim and go local voda store and get new sim, voda store said be activated in two hours her am sitting 10 days later with been onto costomer services id say 20 times and everytime its an hour plus and visited my voda store 3 times and maybe 30 mins to 45 mins in there, and I did have to deal with them when I was a monthly contact costomer and my experience was awfull there too me and gf both switched over to voda from 02 and I up graded in carphone ware house and two months later she up graded in fone4u and 6months down the line I realised they done a mix up and I been paying both bills and rang up and they wouldnt speak me because I wasn't account holder my gf was and now she is my ex and was promised a full refund that august last year and I still haven't received and only they only network I coverage at home I wouldnt be there so don't go to Vodafone stay well clear
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Reviewed by john from scotland on 16th Sep 2014
hi i have just received my monthly bill and was overcharged for a 9 day period also my insurance was dearer over the same term . i gave them a call and got an extremely helpful gent who appologized profusely for the companies error, and refunded me in full.

well done that man
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Reviewed by Rock from UK on 9th Sep 2014
My wife was charged 150 pounds with no warning at all. we were both surprised about the bill as she had far more incoming calls from me.vodafone really do NOT TAKE CARE OF THEIR CUSTOMERS.I advised my wife to cancel her contract and go with a different service provider. they are a careless and greedy network.
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Reply by Lynnt from Scotland on 24th Sep 2014
Totally agree with you they can't even set up a simple direct debit now Thier lastest thing is threating you with debt recover for one months payment

Reviewed by Phil from UK on 8th Sep 2014
Service is appaling, I've had ongoing issues for months, they break promises, fail to return calls and bounce you from one department to the next. Still waiting for my formal written complaint to be acknowledged.
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Reviewed by J Anderson from Uk on 21st Aug 2014
Thieves the whole company are made up of gypsies tramps and thieves the majority are
liars
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Reviewed by peter ward from scotland on 13th Aug 2014
I recently ended an o2 contract in favour of a pay and go vodafone.After much frustration trying to port my o2 number online, I opted for the easy option of calling vodafone to transfer for me."easy",how wrong could I be. After 3 different connection dates,Im still connected to o2. Unacceptable,no explanations,nothing. Vodafone, shove it. Im gong to orange
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Reviewed by beth from uk on 19th Jul 2014
With regards to previous review, don't believe the hype, EE are shocking, poor customer service and signal isn't all they make it out to be believe me, the "customer service" left me wanting to bang my head off a wall. have now left the horrid EE and on Vodafone where couldn't be happier, they may have their faults but are by far not the worst out there compared to the cowboy outfit that is EE
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Reviewed by tushar shimpi from india on 19th Jul 2014
Vodafone makes fraud in billing to postpaid customers. They charges for download which you haven't made. They thing that customers are fool and using smartphone 1st time. and if we ask them for details about download they gives you some silly answers. And not able to give you any details. Please don't use/ go with Vodafone at all.
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Reviewed by jay karsan from uk on 15th Jul 2014
Vodafone is absolutely awful please don't join Vodafone... Once you sigh the contract thats it... customers service is bad very very poor they don't have a clue about anything can't even understand what they are saying. .. will be joining EE soon
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Reviewed by Rob from Scotland on 5th Jul 2014
Sadly I have to use Vodafone. Its the only coverage we get in our remote location. I think they are a company with poor customer service which is getting worse year on year. One example will sum this up, a couple of months ago I asked if I could upgrade to 4G for use when I am in Aberdeen. Good idea you say, I thought it was and they couldn't sell it to me quickly enough....what the neglected to tell me was that they don't have 4G in Aberdeen. I took it for granted that 4G would be in Aberdeen it being Britain's oil capital.
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Reviewed by S from England on 29th Jun 2014
I have only bin with vodaphone 3 months it is awful regret taking out the contract they have overcharged me every month they say oh it's only a couple of pound extra they take money out and how much they like each month they don't care if you are charged by your bank they fob you off to everyone yet will not take responsibility them selfs one person tell you one thing and someone else says another there full of bull they say you haven't paid a bill when you have so have to go out your way to get proof for them to say oh yes you have paid and then cut you off so you have to go through it again with another person they have really bad attitude over the phone to you and the shop is not much better would never recommend vodaphone to anybody be happy when it's over worst network EVER
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Reviewed by Paul from UK on 27th Jun 2014
I have been with Vodaphone for years and have seen their customer service get worse and worse. My phone has developed faults three times within one year. It is so frustrating as all the information was taken off the phone each time and you can't back up everything.

I was legally entitled to a new replacement but they refused. Then they blamed Samsung and said it was not a Vodaphone phone, even though I purchased the phone from a vodaphone shop.

Ridiculous. As far as I know Vodaphone don't even make phones.

I also get a really bad coverage even though I live in a zone 2 area of London. When I make a business call the sound goes garbled and I often cannot hear the person on the line.

The shop staff are more interested in sales speak but they don't know anything about the phones and you just feel they don't care.

With all this theory of 'branding' my personal opinion is that Vodaphone, with all their over paid executives, with all their over the top advertising campaigns, are now going down a route of style over substance.

Vodaphone are like trumped up fools blowing their own trumpet as loudly as they can, hoping that the public will continue to be stupid enough to believe they are a good company. Online articles show they now provide the worst customer service of all.
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Reviewed by Henry from United Kingdom on 20th Jun 2014
This is the worst mobile provider you can choose, bad coverage, terrible customer service and they will spam you with text messages totally unrelated to their service. You pay a lot of money, as Vodafone is one the most expensive provider, and they will keep sending you marketing texts from their clients to make even more money on you.

Anything is better than Vodafone.
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Reviewed by Edward Verrico from Uk on 19th Jun 2014
Please do not use this provider they are the worst of any out there. My experience with this company has led me to a mental breakdown and put me in a dark place ( the advert more power to you ) is a lie your like a fish to them once hooked they couldn't care a less about you until your contact is up for renewal..

I live in central London and this is my rating for them 0-10 o been poor 10 been good ..

Customer service 0

Coverage 3
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Reviewed by Thomas from England on 16th Jun 2014
Ok so we all have gripes about different Networks and having tried them all since the black & green screens of 1998, I can say that Vodafone have been the worst for service. Yes I've had problems with 02, Orange and others but none have left me more frustrated that Vodofone.
Only use Vodafones customer services if you wish to:
1. Repeat the issue in which you called for in the 1st place atleast 5 times. Neon glowing lights and a marching band might help them get it.
2. Take their 1st answer as their only answer, like an echo in a vast cave of repetitivness, you'l get the same scripted response over and over without any empathy or apology.
3. Be driven insane with casual unhelpfulness.
This was never about money or bills, it was simply a few questions regarding upgrading/downgrading and contracts.
By now you are reading this with the curse of hind sight...if only you had known sooner...Orange/02/3 would have a lot more customers......
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Reviewed by Andrew from England on 3rd Jun 2014
Well just left Vodafone after 8 years for Virgin unlimited. So far so good but early days. However having had 2 mobiles with Vodafone mine and my son's and a couple of unexpected bills I needed all inclusive. I checked with Vodafone what day the contracts ended and rang on this day for Pac codes. Duly took 4 days to transfer but ok.
SO VODA THEN SENDS ME A BILL FOR 4 DAYS IE THE ENTIRE MONTH COST. this is so underhand and I would urge people to watch these people for tricks in extracting payment.

It is easy for me I will not use VODA again but luckly I will have the last laugh I will be moving the works mobiles 400 plus to virgin from VODA. I hope VODA enjoy the few extra pounds.
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Reviewed by Gavin from UK on 28th May 2014
I used to be on Vodafone a long time ago. They were great - the best coverage, the best service, the best rates. I then somewhat reluctantly switched to O2 as the majority of my friends and family were already on that network and it made sense. O2 aren't great and when I set up a new business I thought, I'll at least get my business phone on a Vodafone sim as they were so brilliant before... BIG MISTAKE! What on earth has happened to them in the 10 years or so I've been away from them? Constant harassment from their marketing team trying to sell me something by phone, their STOP text alert system doesn't even work to stop the daily rubbish they send you, I get blindly charged on my PAYG service for things I haven't even done (£10 credit gone in a couple of days and I've not had the phone away from my home or made any outgoing calls in that time!) and now, when trying to sign in to my account on their website, the don't recognise my username or phone number as being registered but when I attempt to set up a new account using the same number, lo and behold I can't because, 'this number is already registered with us.' PATHETIC! I can't even be bothered making a formal complaint about their shoddy service because I've already decided I'm switching the sim to O2. They're not fantastic but at least they're half-decent.
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Reviewed by me from uk on 24th May 2014
Really amazes me why people go over their bills then blame the provider, if you can't afford to pay it, don't go over it, simple!
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Reply by Edward Verrico from Uk on 19th Jun 2014
Did you not read the prior message. Underhand charges that had not been agreed to.. Worst company ever takes you to a dark place when dealing with customer service ( if you can call it that)

Reviewed by Amber from Australia on 13th May 2014
I will never use vodafone again and will happily use the next competitor I can find. I had an overdue bill and couldn't afford to pay it. My service was barred, which is totally fair enough. I followed all the rules and extended the due date by 20 days (a month wasn't an option which is tricky for me as I only get paid monthly). This time my service was barred and I called up to arrange the extension date so I could fiiiinally pay the last overdue amount only to be told that they won't activate my service for another 2 weeks! As a woman living alone this is unsafe. The customer service employer who was apparently a manager told me that if I pay $50 he would activate my accounts (after yawning while I was talking). After I explained that I don't $50 and that I will be paying everything in 2 weeks, he said "nothing I can do". So while I wait for my service to resume and watch my last $50 leave my account I will be forever grateful to Vodafone for helping me to not eat for a week, food is overrated anyway.
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Reviewed by Sayed from UK on 1st May 2014
the worst service I have ever experienced in my life. Please don't be fooled by their coverage map. it is a total lie and scam. they don't have good coverage in majority of places in London as it is shown in their coverage map. and once you sign the contract with them they will not let you go. and every time you complain they will ask you to pay for some sort of device which may help you but it is not guaranty.


a total disappointment
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Reviewed by Helen from UK on 29th Apr 2014
The service of Vodafone is terrible. Every time I have tried to top up my phone for the past year and a half It cannot be done. I end up calling vodafone, takes forever to get through if at all, they then say we dont want to loose you and give me free credit sometimes etc but the same problem returns next time i need to top up. Its never successful online or from my phone. They have told me they had huge problems with the changeover and uprading their system but its ridiculous. I will be leaving vodafone this time for good. Network coverage is excellent, service very poor!! Dont do it!!
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Reviewed by Cindy from Germany on 28th Apr 2014
We have moved to Germany at the end of 2013 and have sign up for the Vodafone mobile and Internet service since we have experience a very good first contact who speak very good English at the shop.

6 weeks ago, I started calling Vodafone hotline to notify them of our move and to have the internet line cutover to our new address. First of all the hotline does not have English options like what it was sold at the shop. And when I finally get through, the Customer service will then re route my call to another agent without saying Ein Moment bitte or any explanation and I will have to start explaining my situation again and /or my call is terminated. This happened several times before I get to speak to the Supervisor who has been excellent and my request for the change was settled.

When it came to the date for the cutover, it didnt happened. I have to go through the painful experience above again but I was told that I was choosing the wrong options I have choosen "Telephone" instead of "DSL" and the customer representative "Anna" who speak good english refuse to transfer me to the DSL sector. I end up having to go to the shop to have this resolved as I speak only limited Deutsch, I was told that the they cannot upgrade the line at the new place because there isn't enough port ! No one call to check and inform me. HOwever if I am ok with the same speed as I had previously, they can have it done. ! Ok, so I need to wait another 2 weeks. But 2 weeks later I still do not have the line setup ! ??

So this is really an unacceptable service ! I would Never recommend anyone to use Vodafone.
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Reviewed by Unhappy from UK on 27th Apr 2014
I would question the ethics of this company. Impossible to get through to get PAC code to take your number with you when you leave them for whatever reason. They must be making a fortune!! My advice steer clear in the first place. I wouldn't even give them 1 star.
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Reviewed by unhappy from UK on 26th Apr 2014
Vodafone are causing no end of problems regarding the Asda Mobile changeover to EE. Even if they do have an axe to grind with Asda any decent organisation wouldn't take it out on innocent members of the public. I would question the ethics of this company and as a result I would never consider going back to Vodafone - would rather do without!!!!!
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Reviewed by Scott from UK on 26th Apr 2014
I've been a customer of theirs since 1997 so do feel fairly well qualified to give an opinion on their services.

The good.

Excellent customer service on the few times I've had to contact them, my requests or queries have always been dealt with promptly and correctly.
Their 2g network coverage is excellent, it's very rare to be unable to make voice calls from anywhere and I've tried it from some pretty remote locations.

The bad.

As a customer of 15 years I've had 1 free handset upgrade from them in all that time and no sort of loyalty discount of any description.

I started buying my own handsets a few years ago and their sim only plans were quite competitive at that time, this is no longer the case and there are far better deals out there today.

The Ugly

Their 3G network is poor. When you actually get a signal it's stable enough but the speeds are just bad. As an example there is a Vodafone mast with a direct line of sight about 500m away from my workplace which gives me at most 2mb download, a work colleague on EE (3G) gets at least double that.

I used to be able to get a mediocre 3g signal in my house but this vanished about 8 months ago after work was carried out to improve coverage!

The coverage issues aren't just restricted to two locations though, I travel quite a bit with work and it's more common to find an EDGE signal (which is almost useless) than 3G.
No experience with their 4G service as surprise, surprise its not available in my area.

In my opinion Vodafone are living of their past reputation back when voice calls and sms were the most important things. Yes, the 2g network is good but these days data is king and their network is incapable of delivering the goods in that respect.

Vodafone have made healthy profits over the past few years as a result of some shrewd investments (and 'tax reduction' methods) but they seem to have given a higher priority to keeping shareholders happy than actually improving the service that customers pay for and are entitled to.

I'm sure they are investing money in their network but I'm not seeing any difference, in fact it's getting worse if anything.

My contract is up in September and I'll be switching to another provider after many years simply because Vodafone are failing to provide the services they said they would.

My advice to anyone thinking of signing up to Vodafone is to get a PAYG or 30 day contract and check that you get the coverage you require - that's what I'll be doing when it comes to selecting my next provider.
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Reviewed by Sam from UK on 16th Apr 2014
Vodafone lives on presumptions of their own which is that every thing is perfectly fine. The couldn't solve the network problem I had at my previous address in 5 months while on daily bases they would tell me that it will be fixed in 24 hours, 2 days, 3 days 5 days, one week etc while on their network coverage map it was showing perfect. I moves home and have the same problem since last 1 month and again the network coverage map show everything perfect indoor and outdoor for my address. They told me that they have some "unexpected issues" in the area which they are working on and can't tell me the time it will take them to fix the issue. But i am sure that the don't know how many years in will take them or even if the will be able to fix it at all and i seriously doubt they are doing anything at all coz it should have been fixed in 5 moths in my previous address.

I complained about it to ombudsman and i received a letter today stating that their decision is in favour of vodafone because they i can still make calls form some places.

i really have my doubts about the independent of ombudsman too. because i have signed up for a service and why would they expect me to pay full just because i am getting something no matter everything.
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Reviewed by chris from england on 22nd Mar 2014
Awful company. Taken wrong money from account. taken double payments. Refused to return the money even though they knew they shouldn't have!!!!! This is theft in my eyes. If I walked into a Vodafone branch and took 40 quid out their till I would be arrested how can they just take money from my account and then refuse to return it. I hope whoever runs that place gets what's coming to them. Bellend
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Reviewed by Andy from UK on 25th Feb 2014
I have an S4 which originally worked fine then kept dropping the voice and data signals. My phone has been sent for "repair" and still drops the signals. I can not now receive text messages. Vodafone have been next to useless in getting this resolved. They are now rebuilding my account after finally admitting fault on their side after numerous calls of complaint from myself. Vodafone used to be the best. They are now the absolute pits. And don't get me started on the overseas call centre! My contract ends in summer 2015 after which time I WILL be leaving them.
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Reviewed by CLAUDIE from UK on 20th Feb 2014
After having no service for 5 days in November, 15 days in January, 5 days in February I contacted Vodafone. I received a message on Vodafone's forum, which said:”If you’d like to discuss a line rental refund, please get in touch here. Simon. So I did and also got a private message asking me to give my account sort code, my facebook and twitter username etc.. adding EFT165 in the subject box. I did all that and the automated reply I had was frankly unacceptable: “Thanks for your private message.
Due to the amount of queries we receive on the eForum, we’re unable to respond to all of our PM’s. Please follow one of the options below, to ensure your query is resolved as quickly as possible.
For queries on Vodafone products and services, please post on the eForum, where our team will be along shortly to help you.
If your query is regarding your account, then you can contact Vodafone by simply clicking here and speaking to one of our advisors.”
Why on earth send a private message and ask for all the private details if you are not going to bother to answer anyways!
I DO NOT WANT TO SPEAK TO AN ADVISOR. I want the answers by email as at least I would have written proof of the promises of refunds which so far have not exactly materialised.
Previously I waskept hanging on their chat line for 1hour 30mins for the manager only to be told that the manager was now unavailable as he had now gone home.
My advice is stay well away from Vodafone, they are quite happy to take your money and apply charges if you pay your bill late, but cannot provide a reliable service. NOT TO BE TRUSTED!!!!
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Reviewed by Bob from UK on 20th Feb 2014
I've used Vodafone for sometime without problems, until the end of last year, and then a non existent data contention, dropped calls and either not sending or duplicating texts.

The connection etc is fine anywhere else but can you get them to understand that NO. Useless customer service.

I'll be glad when I leave them
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Reviewed by Gus from UK on 12th Feb 2014
I've been with Vodafone for as long as I've had a mobile and would originally consider no alternative due to the best coverage. However I will soon finally change. I've had numerous issues with them over the years, including some ridiculously excessive roaming data charges that they could not substantiate. The final straw is that they no longer provide any data coverage in my home town, which is not a small town. Cant wait to finally be free!
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Reviewed by bill inglebright from uk on 11th Feb 2014
I have 4 lines with Vodafone and to get a paper bill I have to pay £6 which is £1.50 per line. So the more lines I have the more they charge me for billing me. This is unbelievable.. and Vodafone gives terrible customer service.
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Reviewed by Sam from UK on 5th Feb 2014
I made a bad choice of signing up a contract with vodafone last year. I singed up for 4G and unlimited minutes and text. what I get is not even a 3G internet and the call voice quality is unbelievably bad and on top of all the customer service is good for nothing, the only think they know is apologizing. i am trying to solve it since i signed up and every day i call them they give me a new promise which is never fulfilled.

It is really a frustrating experience.

In short just don't go for it.
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Reviewed by Latoya from England on 28th Jan 2014
Vodafone is a bad network with bad customer service.
One sales rep says a different thing to another. They seem to be trained to misleading idiots. Then when questioned about what they're doing, they don't have a convincing answer. They don't seem to have a clue.
They're thieving, misleading, clueless idiots. They will literally say anything for you stay with their company and repeatedly screw customers over.
Do not go with Vodafone, unless you like hassle and being overcharged.
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Reviewed by Dave from England on 20th Jan 2014
Shocking customer service. Three attempts to upgrade have failed because of their incompetance and they have been no use in trying to sort the issues, just kept getting passed from pillar to post. Have now gone on to o2. AVOID VODAFONE!
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Reviewed by Phil from England on 29th Dec 2013
I disagree with most reveiws. As i have always been listened to by vodafone thy sort probs much quicker than ee
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Reply by Edward Verrico from UK on 19th Jun 2014
Well you cant dismiss the overwhelming reviews that suggest otherwise. You are one of the lucky ones...

Reviewed by Andy W from West Midlands on 19th Dec 2013
Bought new Samsung S4 with unlimited calls and 2Gb data specifically to use for work (Solihull) related calls and access to email during meetings. POINTLESS!!. No signal in in most parts of my office (data & voice). By the time I had handed over my work mobile (BYOD) I had gone past the 7 day cooloff. Sim replaced but no good. Colleague purchased same phone but from EE for same price (& on 4G!) @ same time. He has blistering reception. My signal is also very patchy in other parts of Bham & London. DO NOT choose Vodafone as a carrier! EVER!
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Reviewed by Tracey from Scotland on 19th Dec 2013
AVOID THIS COMPANY. There are so many other companies out there. They promised me an I pad on the 2nd of December which was a gift for my family for xmas. Although they have taken payment for it I have never received the item as they are out of stock. Wish they told me that before I ordered. I tried to cancel the order over the phone as it clearly wont be here now, And guess what they cant cancel, has to be done in store which is 15 miles away. I cant wait to cancel my other contract with them which ends in Feb. Keep your money folks and go with a reputable company that will honour their agreements.
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Reply by Latoya from England on 28th Jan 2014
Amen sista

Reply by Caveat Emptor from EEC on 8th Feb 2014
Surely Vodafone are reputable. I just don't know if I'd want their reputation.

Reviewed by Kareem from UK on 10th Dec 2013
I want to start by saying avoid Vodafone at all costs. Their customer service is by far the worst I experienced amongst any provider I used, for anything. Not a single promise was made, and my number is lost somewhere in cyberspace as other people might have experienced.

I've been trying to get my number back since 20th Nov 2013, no luck. And the number that I want to be transferred is from Vodafone to another Vodafone line, it's not even external.

I wish I wasn't tied up in a contract with them, I would've left them now. But I will not renew my two contracts that I have, nor bring my wife's line as I had originally planned.

It's 10th December today, and every person that promised me that I will be called back by a manager, or by him or her, never called back. Only one called back and I missed the call, left a message saying she'll call again, never happened.

I am still in search for my number in cyberspace by the way.

Avoid Avoid AVOID and get away from them!!!

Kareem.
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Reviewed by Niels from UK on 10th Dec 2013
I have been with Vodafone for 20 years. Their call centres are as good and bad as everyone else in my view when I listen to the issues my friends have on other networks. I have noticed in some instances that I have a good signal where friends and colleagues on other networks have poor reception, so in general, I would say the coverage is amongst the best but obviously that depends where you are. Having said that, where I live there is only 2G despite being on the outskirts of a major town, and the signal is poor with the front upstairs bedroom the only place with a reasonable signal, but the point of this review is that for me, the real saving grace of Vodafone is their "Suresignal" box. It costs £100.00 but in my view it is worth it. I get rock solid 3G around the whole house and garden. You just have to follow the instructions and site it sensibly and about 1 metre away from your wireless router which it plugs into. 3G is not really the benefit as I would be on my own wifi network in the house for data anyway, but at least I can make and receive calls and sms with certainty now. I could be cynical and ask why I have to shell out hard-earned cash to compensate for the lack of Vodafone signal despite being in a major population area, but I decided to pour a glass of wine instead and get on with my life and enjoy clear calls and fast sms!!
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Reviewed by David from UK on 25th Nov 2013
I have been a VF customer for over 20 years. When I started with them they were easily the most reliable network for 2G up and down the country - I frequently got a reception where others didn't and it was never the other way around. Unfortunately as a global business they took their eye off the UK market - they have failed to invest in their UK network and have allowed EE, O2 and 3 to overtake them with comprehensively better 3G coverage nationwide. A Vodafone 3G signal is non-existent outside of major cities and when you do find some it is patchy and slow compared to the competition. No matter how many Yoda adverts they commission, their 4G roll-out is also notably behind the competition. A sad end to two decades with them but I can't justify paying for a 3G or 4G contract plan when they can only provide a 2G service across 90% of the country.
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Reviewed by Nicholas G from UK on 20th Nov 2013
Need to change to a NANO SIM, and to keep old number. 2 separate chat sessions told me they would send new NANO by post. A 3rd chat told me that was not possible, had to 'pop in' to a shop where the swap could be done right away. Vodafone does like the phrase 'pop in' to a shop. Finally I found the time to visit the shop in Liverpool street station. NO NANO SIM. They could, in fact do nothing. Swapping number online for Pay As You Go not possible. I have experienced the most unacceptable and appalling customer service. Managers obviously don't exist or don't give a damn. The confusion and lack of knowledge on the online 'chats' is pathetic. I am changing server.
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Reviewed by Patricia Marchand from United Kingdom on 18th Nov 2013
Very bad customer services, encountered problems when I tried to register the product, registration was not working, then for 2 days was passed from one to another on the telephone and on-line chat. Thanks I did not purchased a contract with them! Very stressing and a waste of valuable time.
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Reviewed by Missa from UK on 11th Nov 2013
Honestly, this is the worst service I have ever had with a mobile provider. I am international and got the Freedom Freebee, which seemed like a good deal. What they didn't tell me was that EVERY time I would try to renew my service or top up, the site would be "shut down." They wouldn't take my credit card over the phone and as a full-time worker who paid significant money for the service that was supposed to be renewed online or by phone, I did not appreciate having to go into the store. And most times I went into the store, I found that their system would be down as well. Thus, I would go days without texting, calling, or a data package. My opinion? Take your business somewhere else.
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Reviewed by Christine from UK on 16th Oct 2013
AVOID, AVOID, AVOID!!!!!!! Customer Service is inept, technical support is incompetent and I have wasted hours of my life being passed around various departments. If I could rate less than 1 in the ratings they would literally be 0!
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Reviewed by Tim Smith from UK on 2nd Oct 2013
Charged me £33 per month for 54 months for a spare handset I ordered then returned.(I found this out when I cancelled my mobile dongle) Vodafone acknowledged this and promised me a full refund into my account 7 to 10 working days on 23 august 2013.Despite several calls to customer services/put on hold/etc. nothing... IMO they seem to be avoiding refunding me money that they took from me wrongly (I have all the statements to prove this) Ignorant call centre staff.this company appears TOTALLY DISHONEST !!
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Reviewed by Caitlin from UK on 1st Oct 2013
Avoid Vodafone at all cost! When I was on direct debit, money was taken out from my account without my consent or knowledge (no bills to show for it either) and took over 4 months to get back. Now they are trying to charge me extra because I'm refusing to use direct debit. Network is touch and go and I live in the city. Customer service does not exist. This is what I get for 8 years of loyalty.
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Reviewed by Mark E from UK on 28th Sep 2013
I tried to change from another Network, passed Vodafone my old number (which I require for Business) along with the PAC code. They seem to have lost my number somewhere in cyberspace!
My experience with this leads me to strongly advise anybody to give it a wide birth.
The Vodafone shop in the Potteries Shopping Center in Stoke on Trent ,UK is beyond reprieve.
The whole Company is obviously a disorganized MESS.
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Reviewed by Andrew from UK on 17th Sep 2013
Well I havent used mu phone much today no calls and only checked email and my payg credit has gone down £2. So I will be deciding soon whether to continue!
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Reviewed by K Stirling from UK on 17th Sep 2013
I would not recommend vodafone to anyone, and I am passing this message onto as may people as i can. They refused to fix my phone saying i had dropped it,which i didn't!! But have now found out that this is what they do more often than not when phones need repairing. I then whet to Samsung direct and they have quickly fixed my phone just by getting me to reset it, with a short phone call. I would say this has definitely been the worst customer service i have ever received and am now going to pursue cancelling my contract with this badly run company.
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Reviewed by Richard from UK on 14th Sep 2013
Never never ever ever use them. When in a crowded place the phone constantly shows 3G but the little icon will just spin. Customer service - basically they just try to bore you put of the discussion so you will stay with them by putting as many hurdles in the way as possible & by refusing to acknowledge any fault. I have been with them for 15 years in 3 different countries & similar experiences everywhere!
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Reviewed by Andrew from UK on 2nd Sep 2013
Have been with Vodafone from 2001 and up until around 2011/12 the service was great. But since the explosion in 3G and data traffic the network is very poor and I struggle to make calls or get cut off during calls. I don't want to leave vodafone but they leave you no choice, I cant accept a service which I pay for but do not receive. When you cannot make basic phone calls there is a problem. Spoke with them and they say 4G is round the corner ? NOT GOOD ENOUGH
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Reviewed by Bena from UK on 15th Aug 2013
I've got a problem or Vodafone has got a problem as it looks that because the technical problem they did not update my account after I paid my bill!

Money has gone from my bank account (debit card payment), received a confirmation email from vodafone thanking for the paymeny (no amount mentioned), after making that payment on the screen there was an info that something went wrong asking me to pay again. My available balance with my bank was lower as the amount has been deducted. Checked my Vodafone statement and it still shows that I owe them full amount. The situation has happened on 12th August 2013 and now I have my bank statement in hand (14th August 2013) showing that money has been taken by Vodafone on 12th August 2013.

Natwest statemet available to Vodafone team! What should I think about it? I spoke to Vodafone and they said that they have not received the payment! Technical problem allowing Vodafone to steal money from people's accounts?
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Reviewed by Richard Murphy from Independent Scotland on 3rd Aug 2013
If you are planning use your smartphone with Vodafone? THINK AGAIN! As all vodafone Sims have the dreaded CONTENT CONTROL built in THAT IS A NIGHTMARE TO HAVE REMOVED. So if you plan joining a legitimate dating site CONTENT CONTROL WILLSTOP YOU. Or if you plan looking up old school pics CONTENT CONTROL WILL STOP YOU. And if you join via contract your credit card detail gets sent to their Indian HQ.or their Egyptian one in Cairo. AVOID VODAFONE...OR YOU WILL REGRET IT 110%.
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Reply by ashley from uk on 24th Aug 2013
Go into a Vodafone store, if you look young take i.d content control is an option that can be removed before your contract or payg sim is issued and after, its a very simple process.

Reviewed by Terry from UK on 2nd Jul 2013
Been with vodafone for 15 years i think its time to go. Same issues as all of you and totally fed up!. I have a sure signal box and still no signal or it will cut off mid conversation so i dare not call from my mobile!
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Reviewed by Mike from UK on 23rd May 2013
I have to say that I think the service VODAFONE provides is poor at best, the signal is dire and mobile internet terrible, it would also seem that VODAFONE cannot provide 3G, well i never get it anywhere and then they have to the cheek to say that you can have a SURE SIGNAL BOX, which you have to pay for and supply a broadband connection to use it, so really you are paying for a service that VODAFONE cannot provide and then be expected pay to provide it for yourself.
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Reviewed by Ronald from Shetland Isles, Scotland on 5th May 2013
Vodafone gives the best coveradge but it is patchy here, and only 2g, most other operators (02, orange, t-mobile and 3) all give us 3g.
since Orange and T-mobile joined forces there coveradge is worth thinking about changein for this reason, and some of there deals are a lot better as i can get with vodafone, saying this if Vodafone can make me a good offer when my contract is up for renewal i will stay with them.
As a company i find them very helpful and easy to deal with and cannot fault this, it will not be a easy decission to leave them. i would say they are above averadge but not good, 2 1/2 stars.
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Reviewed by Richard Gerard from UK on 14th Apr 2013
I live in the country, in West Sussex nr the border with Hants and have a good 2G signal(remember that?) in a village where no other phone network can be reached, there is a Vodafone antenna. My move to North Kent (Whitstable, population 30,000 so not a village) means I will have to ditch Vodafone after 15 years as signal in the town still only 2G where O2 has a good 3G signal. Strange.
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Reviewed by Kat from UK on 20th Mar 2013
Overcharged for months, non uk call centres, bills over £200 with no warning and staff that don't give a toss Welcome to Vodafone
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Reviewed by Dean Plucknett from UK on 9th Mar 2013
been with vodafone with a large family group bundle and buissnes phone for 13 years and they are just getting worse i will be leving as soon as i can and would recomend everyone to stay away from them i have had no signal here for 2 mounts and they still dont know whats wrong or when it will be fixed
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Reviewed by Jack from UK on 24th Feb 2013
Rubbish.. cant wait until my contract is over so i can leave them. Poor signal coverage, days with no signal where its normally full signal. Tell you it will be fixed within hours, 9 days later its still not fixed. Frustrating customer service too. Don't get good enough signal to go on the internet anywhere near me (always used to be able to access internet etc), but now pointless having internet on my package. Not a happy customer at all, will be switching to Orange when i can, i can get 3G where i live, and where i work with Orange/T-Mobile.
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Reviewed by Dan from UK on 11th Feb 2013
Do not use Vodafone Partner Services, especially signing a business contract with Wish Communications. They are the worst companies to do business with. They will lie and mis-lead you then treble your monthly payments after a year. Do not accept what their salesmen tell you; you will regret it. My bill has gone up from £77 to £259 a month! You have been warned.
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Reviewed by Liam Cummins from UK on 26th Jan 2013
Vodafone: Phone Contract Deal - Amazing Signal - Awful 3G - Awful Customer Services - Awful Website - Awful Mobile App - Awful Where to go instead: EE or 3
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Reviewed by Garf from UK on 29th Nov 2012
I don't have any problems with Vodafone reception, but... Their web-site is the worst I have ever used (and I've used a lot, and helped develop a few). It is extremely difficult to register for on-line accounts, and almost impossible to re-register if something goes wrong the first time. The log-in process is ridiculously convoluted, and navigation is very poor. (Also, today, I have managed to access my own account direct from what appeared to be a public support page, which doesn't reassure me about security.) Furthermore, response from the site is invariably appallingly slow. If you do opt for Vodafone, then I suggest that you do not opt for on-line account management. Stick to paper bills.
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Reviewed by peter from uk on 25th Nov 2012
This is only relevant to central London and SE London. I haven't tested it properly in other areas in London. A brief trip to Bristol wasn't great reception either with Vodafone. In summary Vodafone offer a worse reception ,especially for data than Orange - T-Mobile. I almost always got the H sign (higher than 3G) with orange, whereas Vodafone get G, E or 3G sometimes. In my area I only get E when I used to get H. The phone reception is ok I guess but data is as important if not more important for anyone with a smartphone. So 2 stars from me for Vodafone as Orange beat them easily in central and SE London IMHO.
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Reviewed by Ali from uk on 19th Nov 2012
After being with t-mobile and o2 previously, I am happy with the service provided by Vodafone. Been happy with them for 1 year now and confident will be happy with them for years to come. Customer service has been great! fast, efficient and reliable. Network in most areas is 3G and always on 3-4 bars. Quality is great and havent got much to complain about. They even upgraded me to their new RED plan, reduced my line rental and increased my inclusive usages at no extra cost!! Overall excellent service, great reception and by far the best I have used.
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Reviewed by JohnnyM from UK on 5th Oct 2012
I left O2 after 10 years as the VOD deal was better. Mistake. 5.25 hours on Customer service calls and Chat over 2 days, beggng for help from useless and incredibly stupid outsourced staff that have no idea. All I wanted was for them to (i) Correct my address, as they kept delivering my phone to the wrong place (ii) correct my tariff which was agreed on a recorded phone but 3 different staff just told me I must have been wrong before relenting (iii) to send me a proof of contract and terms - still 3 days later and not received anything - I asked and asked in chat but they just ignored me (iv) for them to sort out the number porting. I've lost service on my number for a day already and counting. O2 blame VOD and vice versa, but I am the one disadvantaged. A call to VOD and I was told to go away and wait till 4pm as she (CS lady) wasn't prepared to do anything to help till then. They just don't care. Terrible. Don't buy into the adverts or marketing, it's a sham. If any competent authority, including the CEO of VOD would like the transcripts or calls that relate to this, they should drop me a line and I will be happy to illustrate VOD incompetence to the world.
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Reviewed by Shaun from UK on 16th Sep 2012
I live in the TW12 area (outer west london) the reception is poor to non existsnt but not according to the Vodafone reception coverage map, I sense a con. Have know dropped Vodafone after one month of my contractr and I am going to try O2.
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Reviewed by donna morris from UK on 2nd Sep 2012
I've only had my contract for 4 months and I have had nothing but trouble cannot conect to the internet properly they keep saying they can get it repaired I am refusing how can I end my contract as they still want the full 2 years line rental please can some one help
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Reviewed by Neil from UK on 22nd Aug 2012
abysmal.. customer service is forgotten about with Vodafone.. avoid like the plague...
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Reviewed by barry howe from UK on 22nd Aug 2012
Just bought payg dongle £5 250mb greedy was £15 for 2gb per month, no way vodafone, what an increase greedy. Am off to 3 network. Why put up with that from vodafone .
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Reviewed by Phil from UK on 15th Aug 2012
Agreed with some of the other reviews here. Vodafone Business are a bunch of crooks, exceptionally poor customer service. They sold me a European package but now have conveniently forgotten about it and still charging me for EU calls. Many months of complaining and calls to customer support have still not resolved it. It doesn't matter who I talk to they still try to sell me another package instead of sorting out my problem.
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Reviewed by regine puls from UK on 15th Aug 2012
Fed up of vodafone big time very bad customer service. no help. emailing useless too hgh bills very bad 3G. they not interested to keep good customer. useless
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Reviewed by Shaun from England on 5th Aug 2012
I've been with Vodafone for many, many years now. Originally PAYG, then for the last 10 years on contracts, and every year gets better. I highly rate their customer service, I love their website, and their shop staff are extremely knowledgeable & helpful. Maybe it's a London & Surrey borders thing, but they've never let me down (or my friends & family) and I've never been happier with a network - even when I've had problems now & then. Says a lot, cos I'm a savvy and fussy consumer techno-geek! I have tried T-Mobile, O2, 3 & Orange - all were useless to me, even with second chances. As with anything, hunt around til you find a network that suits you best. But thanks to Vodafone, I've always had great signal strength, connectivity & service :)
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Reviewed by Small Business Owner from UK on 31st Jul 2012
Terrible coverage, Terrible pricing, and terrible understanding of small business in the UK
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Reviewed by debbie birks from UK on 29th Jul 2012
worst customer service ever and in Egypt - called 5 times in last few days to be told there is no problem in wv6 area when there is, lots of people reporting it/ cant get any help with my phone being unable to receive or make calls, all my calls keep going to answerphone out and inward texts are not being received, absoulutely disgusted with the service. i will definitely not be renewing a contract with Vodafone. O2 all the way next time!! Vodafone are Rubbish
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Reviewed by Peter from UK on 18th Jul 2012
A bunch of crooks, can't work out how they have stayed in business, by far the worst cooperate company in existence, stay well away
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Reviewed by Pip from UK on 16th Jul 2012
we move our corporate phones to Vodafone 2 1/2 yrs ago. Problem after problem. Constantly losing calls. Data SIM that connect but are unable to tranmit data. Poor coverage At best average customer services. 2 months after signing contract, increase the insurance charges two fold. Argued this was a breach of the contract. Repeatedly rang to sort this out, sent emails, just gave me the run around until I gave up, Very poor form and quite improper contractually. Will be moving, contract is now expired.
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Reviewed by Stephen from England on 13th Jul 2012
Signal is not wonderful in the Cotswolds, but with Vodafone you can have signal one week and none the next in exactly the same location. They have turned off my voicemail service 4 times in last five years- definitely not me doing it- and then tell me it is not possible for their end to do it. Strange, as they can change time gap to voicemail their end.
They have NEVER replied to questions put to them on CONTACT US on their website, mostly it won't even post the message to them- service is always out according to them. Their transmitters are regularly down, but call centre staff are never told this, so I get advised to obtain new SIM card to get signal back. Not much help when half the network is down. Won't be renewing with them.
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Reply by James from England on 7th Nov 2013
I neither will be renewing my contract with vodafone. simply had enough of their bad customer service for a few years now. Just recently moved and can't get a reception, however if i pay £100 may be better why should i pay for their lack of being able to fulfill my contract. Then the idiots asked if the signal was ok at my previous address ??? what shall i return to my old address to make calls. These morons are on another planet

Reviewed by Edmund Blackadder from England on 1st Jul 2012
Network/Signal strength seems OK but customer service is awful. Vodafone has a good network let down by customer service agents who either can't understand English or pretend they can't. If you try the web forum you get a different answer depending on which adviser answers your query.
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Reviewed by anon from UK on 30th Jun 2012
very disappointed, no remaining data allowance service on PAYG dongle, how am i supposed to how much i have left.sort yourselves out VODAFONE!!!.
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Reviewed by Ron from West Sussex UK on 10th Jun 2012
Four members of our family (including me) have been with Vodafone for several years now, and on the whole found them pretty good. Signal is about as good as any of the other big 4 networks in our area, but at home we've found the signal booster is brilliant. Customer service is generally pretty good, though there have been a couple of occasions when we've either been fobbed off by a lazy one or encountered one with less than adequate training, but to be fair, you're going to get that with any network - especially so with '3' In my experience, it is worth making more than one call if you have a problem, because there's usually a few C.S. guys there who know the system better than others and can sort you out satisfactorily. They're not the cheapest network out there, but having tried a few of the alternatives, I'd say they're among the best for all round service.
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Reviewed by Mina from UK on 7th Jun 2012
worst reception I have ever experienced,most of my incoming calls go straight to my voice mail, I dont get my texts delivered, I tried to cancel my contract and they said I have to pay for entire period of the contract. AVOID VODAFONE AVOID VODAFONE
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Reviewed by Manesh from Birmingham, Uk on 24th May 2012
Been with Vodafone for over two years. When I renewed my contract I was offered an extra 500mb internet & an extra 120 picture messages, but were not put on to my price plan. After phoning them & being on the phone to them for over 30 minuets they apologized & offered me a £25 refund. Now several week later no refund & no 120 picture messages! I have also asked them to remove my pin restrictions 3 times.......& yet still it hasn't been removed & for their internet coverage.
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