| ||In a nutshell
Last updated September 2013
Vodafone was the UK's first mobile network and made the UK's first mobile phone call back in 1985. It launched 3G services in 2004 and 4G in 2013 and is one of the largest mobile operators in the world.
Best buy: Vodafone 725 from Amazon Marketplace UK (£48.98)
Vodafone launched its initial 4G services in August 2013, with Sky Sports and Spotify included in the package. Coverage is initially restricted to London but is rolling out to Birmingham, Coventry, Leicester, Nottingham and Sheffield on September 28, 2013, with plans for Bradford, Edinburgh, Glasgow, Leeds, Liverpool, Manchester and Newcastle this year. Vodafone is targeting indoor 4G coverage across 98% of the UK population by 2015. Vodafone uses the 800Mhz and 2.6GHz bands, neither of which support the iPhone 5.
Vodafone also make the Vodafone Sure Signal, a 3G micro-transmitter that can provide you with 3G coverage at home or at work.
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Vodafone user reviews
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Average rating from 474 reviews:
Reviewed by Lyndsey McGlynn
on 17th Oct 2014
This is the content of a letter I posted to the director last week. He
hasn't had the courtesy to reply and in addition, despite vodaphone
not honouring the contract, the only way I can end the contract,
according to them, is to pay over £600.
writing to make a complaint about an ongoing problem that I have been
having with Vodaphonoe since I lost my Iphone 5 on the 26th August
2014. At that point I called to say that my phone was lost or stolen
and the phone and the sim were barred. On the 29th August, I visited a
shop where the assistant placed a new sim card into my old Iphone 4
and called vodaphone to re-establish connection. I was advised that
this would take only one hour. The connection did not get
re-established and I called and was advised it would be fixed within
24 hours. On the 31st August, I visited another vodaphone shop and
they tried another SIM card. Again, I was advised that it would only
take a short time. It did not reconnect.
following two weeks, I spent in excess of 2 hours on the phone to
vodaphone who promised frequently that the 'bar' would be lifted from
my account and promised me various times that they would call me back
to keep me informed. This did not happen. They never repaired my
connection nor did they call me to keep me informed. I called into
another vodaphone shop where I was told that the fix might take time
but they gave me a 30 day freedom freebie in the meantime and assured
me that my phone would be likely to be repaired very soon. The 30 day
freedom freebie has now expired and this morning I have had to call
and have it topped up as my connection is still not repaired.
occasions through this period, I saught advice using the live web
link. Whilst the staff were very lovely, not one of them was able to
sort the problem and nobody has allowed me to speak to someone more
On your website, there are various statements that I am
going to refer to.
' The customer service adviser will try to
resolve it all the first time you contact us, and will involve their
team manager if necessary. If that’s not successful,
they’ll pass the issue to our Customer Relations team to own.
They are specialists in resolving complaints.
everything we can to get it all resolved within 5 working days. If it
takes longer, we’ll give you updates at least once a week.'
Firstly, if we take a look at the first sentence, it informs
customers that the advisor will try and resolve complaints the first
time you contact tehm and will involve the team manager if necessary.
Despite having asked several times to be put in touch with a team
manager, advisers have consistently refused me access to anyone more
senior than themselves.
The second sentence says that issues
will then be passed to customer relations. Again, they appear to be
very elusive and I would certainly not describe them as being
specialists in resolving complaints.
Lastly, you have been
unable to resolve my connection issue within 5 working days. The last
paragraph promises updates at least once a week. I have been waiting
in total for 6 weeks and 4 days and have yet to receive a weekly
Since Vodaphone has been unable to honour their side of
the contract, I would like to be released from my contract with
Vodaphone and be reimbursed for any payments that I have made over the
last 7 weeks. I would like this to happen without penalty to my credit
rating. I look forward to hearing from you.
Reviewed by Collin
on 15th Oct 2014
Better the devil you know. I have been basically forced to re-sign a
contract that I wasn't especially interested in just to "get me back
in contract". They offered me 4gb a month data over two lines for
(essentially) 50p extra. Great. The second line was an iPhone 4S. They
charged me £2.49 to send me a standard SIM. Not great.
A horrendous telephone menu system and a 15 minute wait on the
customer service line and they might send me another SIM. I expect I
will be charged another £2.49.
The offers that they
give for renewals? Great 6 months netflix (which sucks), spottily
(which I already have) or Sky sports mobile (I don't do sport). If I
do take one, after six months they will just start charging me for it.
Great incentive Voda, thanks.
I have been with Voda since
1996 and am seriously thinking of telling them to jam it when the
contract is out. Unfortunately the CS from EE, o2 and Three is no
better. Really? Is it that hard?
So, like I said, better
the devil you know and learn to hang up when they call offering you
"great upgrades". It's the only way you'll get rid of them, they won't
take no for an answer.
Reviewed by Kate
on 12th Oct 2014
Vodafone are just the worst. My sister has been with them for years
and they have constantly messed her around. I recently just got out of
a contract with them and moved to TalkMobile and I have to say it was
the best thing that ever happened to me. I haven't had any problems
with my signal and all that since and never go any unbilled chrages
from them, providing that I have stayed in my data and it is cheap and
Vodafone just haven't a clue and even tries to get me
to continue paying for them when I cancelled everything, going as far
as to get a debt collector after me, yet thankfully when I explained
the situation to the debt collectors I was able to get things sorted
and they apologised to me (The debt collector not Vodafone) and I
haven't heard a peep from any of them in the last 4 months
Reviewed by EDDIE KING
on 10th Oct 2014
I have been a vodaphone customer (since the days of the old Motorola
brick) mainly due to the coverage in the areas that I operate however
over the past year the service provided has been diabolical and like
so many others talking with customer services is hopeless, the poor
coverage dropped calls and unexplained increased costs will result in
me giving up as soon as my contracts end Multi National company no
Just a giant joke
Reviewed by Dawn nolan
from leeds Uk
on 7th Oct 2014
Will never use Vodafone again, every month my bill is higher than
anticipated but can you speak to anyone - No,,, the service is
appalling and they have had six years of taking my money, my daughters
contrac is up in December and mine in June and I feel like throwing a
party when I am Vodafone free, stay clear of Vodafone is my
recommendation. They offer no service to you, the phone is always
busy, after holding 42 minutes I have hung up, it is probably because
everyone has just received their bill and complaining about charges,
disgraceful service vodafone. You should feel ashamed of how you treat
Reviewed by Cheesed off
on 6th Oct 2014
*****Vodafone DO NOT EVEN GO THERE- literally the worst I have ever
had to deal with. After receiving a larger bill than normal from them
I phoned to be told my previous contract had come to an end and that
if I upgraded they would only take the normal amount of money from my
bank account which is what I did. The man on the phone did give me the
option of waiting to make sure the right amount was taken before
entering the new contract but I totally trusted him and said I would
go ahead - BIG MISTAKE. They took the larger amount and then I spent
hours on the phone trying to get it back..They also said if I wasn't
happy with my new phone I could send it back, well I wasn't happy with
it but guess what, vodafone wouldn't except it back, what a surprise
NOT..there were lots of other things they lied about but too much to
put on here. I am now tied Into a 2 year contract with them but when
it's finished I will NEVER use vodafone again. They are a lying,
cheating rip off faceless company .. In fact i dont know a single
person who is happy with the service they get from Vodafone..STAY
Reviewed by J2oh
on 27th Sep 2014
Swapped to Vodafone I'm March. worst decision I've made with my mobile
phone. Tariff is expensive and service diabolical. I realised inveigh
days that I needed more minutes and was told I couldn't. Can you
believe it? They wouldn't let me give them more money by improving my
contract until 2015. After a number of phone calls I was told I could
purchase an add on, which I did. Only to discover that Tesco offered
the same Motorola phone and pretty much the same deal for almost 1/2
the price of Vodaphone.
I wish I had followed my previous
practice of buying on line and checking out the review sites rather
than going to a phone shop! Vodafone repeatedly comes low on the list,
and I can understand why!
Reviewed by Catherine
on 27th Sep 2014
I hate vodafone. Their customer service is awful, rude, patronising,
unhelpful, everything wrong with mobile providers is wrong with
vodafone. I cannot stress enough what a bunch of useless rip-off
merchants they are. They don't value you as a customer, they don't
care what service you're getting, they are the worst company you could
possibly get a phone with. Don't do it. Just finished a 2 year
contract at last, and it has been 2 years of hell. Anyone else would
be a better choice.
Reviewed by John
on 25th Sep 2014
Been with Vodafone for about 5 or 6 years now, NEVER had a problem
with them (well apart form NO signal in parts of the town that I live
But the other day I got a a text from Vodafone telling me
the I was about to run out of data, and for a cost of £6.50 I
can get 250 meg of data added to my phone. Did NOT think about it
after that. But when I got a text with my bill information, I just
about fell of my seat. This is how my bill is broke down: £33.00
line rentel with calls and texts unlimited and 1 gig of data,
£10.00 for an extra 2 gig of data, so my bill has always been
£43.00. But as I added 250 meg of data, I worked my bill would
be £43.00 + £6.50 = £49.50.
But my bill was
NOTHING like that, it was in FACT £176.05.
When I phoned
Vodafone, I was told that after the £6.50 (250 meg of data) ran
out, Vodafone added 250 meg on my phone at a cost of £6.50, but
what Vodafone did NOT do was notify me or ask me if I wanted anymore
data adding to my phone as they did when my data was to run out. In
fact they did this a number of times, this was all WITHOUT my
I was told by one of Vodafones call center staff that
he was able to knock off £76.05 my bill so would ONLY need to
pay £100, he also told me that Vodafone would STOP and CANCEL
any bank transactions so that they would NOT beable to take out the
full £176.05, then I would be able to pay off the £100
over the phone with any amount to pay off the £100. This was on
a Thursday. But over the weekend, I had been thinking that this was a
good offer, BUT in my eyes it would look to others that I knownly had
all the other £6.50's added to my phone. So on the Monday I gave
a call to the billing team, I was HORRIFIED to be informed that ALL
the £176.05 had been taken out from my bank. I went to the bank
and put a STOP an any payments to Vodafone, the lady in the bank then
asked me when this money had been taken out ??? She had a look on her
comupter, and told me it was taken out on that Monday morning. As I
had put a stop on Vodafone that morning and the money taken out on the
same morning, the NICE lady put the £176.05 back into my account
This now has been going on for 3 weeks going on 4.
am sick of telling Vodafone call staff that if they can text me the
first time my data was due to run out and I can add 250 meg at a cost
of £6.50, WHY did they not text me to inform me that data was
due to run out and would I like to add anymore data.
man on a galloping horse can see that I did NOT know about them adding
anything on my phone without me knowing.
I am only to HAPPY to
pay for what I have knowen that I had used before I got the bill.
Oncemore, it would be £33.00 phone rental, £10.00 for
the extra 2 gig of data, pluss the one and only £6.50 that I had
knowen about, and for Vodafone to rightoff all th
charges off this bill.
Would LOVE to know what anyone thinks
about this ???????????
PS. Sorry for any words misspelt,
as I know that I am NOT perfect
Reviewed by gary
from kesh northern ireland
on 24th Sep 2014
I changed from pay monthly to Vodafone pay and go and sim swap took
4days to go through told me two hours been with them two months pay
and go and bang one day stops working thought networks down and turns
out its not so contacted them they said I faulty sim and go local voda
store and get new sim, voda store said be activated in two hours her
am sitting 10 days later with been onto costomer services id say 20
times and everytime its an hour plus and visited my voda store 3 times
and maybe 30 mins to 45 mins in there, and I did have to deal with
them when I was a monthly contact costomer and my experience was
awfull there too me and gf both switched over to voda from 02 and I up
graded in carphone ware house and two months later she up graded in
fone4u and 6months down the line I realised they done a mix up and I
been paying both bills and rang up and they wouldnt speak me because I
wasn't account holder my gf was and now she is my ex and was promised
a full refund that august last year and I still haven't received and
only they only network I coverage at home I wouldnt be there so don't
go to Vodafone stay well clear
Reviewed by john
on 16th Sep 2014
hi i have just received my monthly bill and was overcharged for a 9
day period also my insurance was dearer over the same term . i gave
them a call and got an extremely helpful gent who appologized
profusely for the companies error, and refunded me in full.
well done that man
Reviewed by Rock
on 9th Sep 2014
My wife was charged 150 pounds with no warning at all. we were both
surprised about the bill as she had far more incoming calls from
me.vodafone really do NOT TAKE CARE OF THEIR CUSTOMERS.I advised my
wife to cancel her contract and go with a different service provider.
they are a careless and greedy network.
Reply by Lynnt
on 24th Sep 2014
Totally agree with you they can't even set up a simple direct debit now Thier lastest thing is threating you with debt recover for one months payment
Reviewed by Phil
on 8th Sep 2014
Service is appaling, I've had ongoing issues for months, they break
promises, fail to return calls and bounce you from one department to
the next. Still waiting for my formal written complaint to be
Reviewed by J Anderson
on 21st Aug 2014
Thieves the whole company are made up of gypsies tramps and thieves
the majority are
Reviewed by peter ward
on 13th Aug 2014
I recently ended an o2 contract in favour of a pay and go
vodafone.After much frustration trying to port my o2 number online, I
opted for the easy option of calling vodafone to transfer for
me."easy",how wrong could I be. After 3 different connection dates,Im
still connected to o2. Unacceptable,no explanations,nothing. Vodafone,
shove it. Im gong to orange
Reviewed by beth
on 19th Jul 2014
With regards to previous review, don't believe the hype, EE are
shocking, poor customer service and signal isn't all they make it out
to be believe me, the "customer service" left me wanting to bang my
head off a wall. have now left the horrid EE and on Vodafone where
couldn't be happier, they may have their faults but are by far not the
worst out there compared to the cowboy outfit that is EE
Reviewed by tushar shimpi
on 19th Jul 2014
Vodafone makes fraud in billing to postpaid customers. They charges
for download which you haven't made. They thing that customers are
fool and using smartphone 1st time. and if we ask them for details
about download they gives you some silly answers. And not able to give
you any details. Please don't use/ go with Vodafone at all.
Reviewed by jay karsan
on 15th Jul 2014
Vodafone is absolutely awful please don't join Vodafone... Once you
sigh the contract thats it... customers service is bad very very poor
they don't have a clue about anything can't even understand what they
are saying. .. will be joining EE soon
Reviewed by Rob
on 5th Jul 2014
Sadly I have to use Vodafone. Its the only coverage we get in our
remote location. I think they are a company with poor customer service
which is getting worse year on year. One example will sum this up, a
couple of months ago I asked if I could upgrade to 4G for use when I
am in Aberdeen. Good idea you say, I thought it was and they couldn't
sell it to me quickly enough....what the neglected to tell me was that
they don't have 4G in Aberdeen. I took it for granted that 4G would be
in Aberdeen it being Britain's oil capital.
Reviewed by S
on 29th Jun 2014
I have only bin with vodaphone 3 months it is awful regret taking out
the contract they have overcharged me every month they say oh it's
only a couple of pound extra they take money out and how much they
like each month they don't care if you are charged by your bank they
fob you off to everyone yet will not take responsibility them selfs
one person tell you one thing and someone else says another there full
of bull they say you haven't paid a bill when you have so have to go
out your way to get proof for them to say oh yes you have paid and
then cut you off so you have to go through it again with another
person they have really bad attitude over the phone to you and the
shop is not much better would never recommend vodaphone to anybody be
happy when it's over worst network EVER
Reviewed by Paul
on 27th Jun 2014
I have been with Vodaphone for years and have seen their customer
service get worse and worse. My phone has developed faults three times
within one year. It is so frustrating as all the information was taken
off the phone each time and you can't back up everything.
I was legally entitled to a new replacement but they refused. Then
they blamed Samsung and said it was not a Vodaphone phone, even though
I purchased the phone from a vodaphone shop.
As far as I know Vodaphone don't even make phones.
also get a really bad coverage even though I live in a zone 2 area of
London. When I make a business call the sound goes garbled and I often
cannot hear the person on the line.
The shop staff are
more interested in sales speak but they don't know anything about the
phones and you just feel they don't care.
With all this
theory of 'branding' my personal opinion is that Vodaphone, with all
their over paid executives, with all their over the top advertising
campaigns, are now going down a route of style over substance.
Vodaphone are like trumped up fools blowing their own trumpet
as loudly as they can, hoping that the public will continue to be
stupid enough to believe they are a good company. Online articles show
they now provide the worst customer service of all.
Reviewed by Henry
from United Kingdom
on 20th Jun 2014
This is the worst mobile provider you can choose, bad coverage,
terrible customer service and they will spam you with text messages
totally unrelated to their service. You pay a lot of money, as
Vodafone is one the most expensive provider, and they will keep
sending you marketing texts from their clients to make even more money
Anything is better than Vodafone.
Reviewed by Edward Verrico
on 19th Jun 2014
Please do not use this provider they are the worst of any out there.
My experience with this company has led me to a mental breakdown and
put me in a dark place ( the advert more power to you ) is a lie your
like a fish to them once hooked they couldn't care a less about you
until your contact is up for renewal..
I live in central
London and this is my rating for them 0-10 o been poor 10 been good
Customer service 0
Reviewed by Thomas
on 16th Jun 2014
Ok so we all have gripes about different Networks and having tried
them all since the black & green screens of 1998, I can say that
Vodafone have been the worst for service. Yes I've had problems with
02, Orange and others but none have left me more frustrated that
Only use Vodafones customer services if you wish
1. Repeat the issue in which you called for in the 1st place
atleast 5 times. Neon glowing lights and a marching band might help
them get it.
2. Take their 1st answer as their only answer, like
an echo in a vast cave of repetitivness, you'l get the same scripted
response over and over without any empathy or apology.
driven insane with casual unhelpfulness.
This was never about
money or bills, it was simply a few questions regarding
upgrading/downgrading and contracts.
By now you are reading
this with the curse of hind sight...if only you had known
sooner...Orange/02/3 would have a lot more customers......
Reviewed by Andrew
on 3rd Jun 2014
Well just left Vodafone after 8 years for Virgin unlimited. So far so
good but early days. However having had 2 mobiles with Vodafone mine
and my son's and a couple of unexpected bills I needed all inclusive.
I checked with Vodafone what day the contracts ended and rang on this
day for Pac codes. Duly took 4 days to transfer but ok.
THEN SENDS ME A BILL FOR 4 DAYS IE THE ENTIRE MONTH COST. this is so
underhand and I would urge people to watch these people for tricks in
It is easy for me I will not use VODA
again but luckly I will have the last laugh I will be moving the works
mobiles 400 plus to virgin from VODA. I hope VODA enjoy the few extra
Reviewed by Gavin
on 28th May 2014
I used to be on Vodafone a long time ago. They were great - the best
coverage, the best service, the best rates. I then somewhat
reluctantly switched to O2 as the majority of my friends and family
were already on that network and it made sense. O2 aren't great and
when I set up a new business I thought, I'll at least get my business
phone on a Vodafone sim as they were so brilliant before... BIG
MISTAKE! What on earth has happened to them in the 10 years or so I've
been away from them? Constant harassment from their marketing team
trying to sell me something by phone, their STOP text alert system
doesn't even work to stop the daily rubbish they send you, I get
blindly charged on my PAYG service for things I haven't even done
(£10 credit gone in a couple of days and I've not had the phone
away from my home or made any outgoing calls in that time!) and now,
when trying to sign in to my account on their website, the don't
recognise my username or phone number as being registered but when I
attempt to set up a new account using the same number, lo and behold I
can't because, 'this number is already registered with us.' PATHETIC!
I can't even be bothered making a formal complaint about their shoddy
service because I've already decided I'm switching the sim to O2.
They're not fantastic but at least they're half-decent.
Reviewed by me
on 24th May 2014
Really amazes me why people go over their bills then blame the
provider, if you can't afford to pay it, don't go over it, simple!
Reply by Edward Verrico
on 19th Jun 2014
Did you not read the prior message. Underhand charges that had not
been agreed to.. Worst company ever takes you to a dark place when
dealing with customer service ( if you can call it that)
Reviewed by Amber
on 13th May 2014
I will never use vodafone again and will happily use the next
competitor I can find. I had an overdue bill and couldn't afford to
pay it. My service was barred, which is totally fair enough. I
followed all the rules and extended the due date by 20 days (a month
wasn't an option which is tricky for me as I only get paid monthly).
This time my service was barred and I called up to arrange the
extension date so I could fiiiinally pay the last overdue amount only
to be told that they won't activate my service for another 2 weeks! As
a woman living alone this is unsafe. The customer service employer who
was apparently a manager told me that if I pay $50 he would activate
my accounts (after yawning while I was talking). After I explained
that I don't $50 and that I will be paying everything in 2 weeks, he
said "nothing I can do". So while I wait for my service to resume and
watch my last $50 leave my account I will be forever grateful to
Vodafone for helping me to not eat for a week, food is overrated
Reviewed by Sayed
on 1st May 2014
the worst service I have ever experienced in my life. Please don't be
fooled by their coverage map. it is a total lie and scam. they don't
have good coverage in majority of places in London as it is shown in
their coverage map. and once you sign the contract with them they will
not let you go. and every time you complain they will ask you to pay
for some sort of device which may help you but it is not guaranty.
a total disappointment
Reviewed by Helen
on 29th Apr 2014
The service of Vodafone is terrible. Every time I have tried to top up
my phone for the past year and a half It cannot be done. I end up
calling vodafone, takes forever to get through if at all, they then
say we dont want to loose you and give me free credit sometimes etc
but the same problem returns next time i need to top up. Its never
successful online or from my phone. They have told me they had huge
problems with the changeover and uprading their system but its
ridiculous. I will be leaving vodafone this time for good. Network
coverage is excellent, service very poor!! Dont do it!!
Reviewed by Cindy
on 28th Apr 2014
We have moved to Germany at the end of 2013 and have sign up for the
Vodafone mobile and Internet service since we have experience a very
good first contact who speak very good English at the shop.
6 weeks ago, I started calling Vodafone hotline to notify them of
our move and to have the internet line cutover to our new address.
First of all the hotline does not have English options like what it
was sold at the shop. And when I finally get through, the Customer
service will then re route my call to another agent without saying Ein
Moment bitte or any explanation and I will have to start explaining my
situation again and /or my call is terminated. This happened several
times before I get to speak to the Supervisor who has been excellent
and my request for the change was settled.
When it came
to the date for the cutover, it didnt happened. I have to go through
the painful experience above again but I was told that I was choosing
the wrong options I have choosen "Telephone" instead of "DSL" and the
customer representative "Anna" who speak good english refuse to
transfer me to the DSL sector. I end up having to go to the shop to
have this resolved as I speak only limited Deutsch, I was told that
the they cannot upgrade the line at the new place because there isn't
enough port ! No one call to check and inform me. HOwever if I am ok
with the same speed as I had previously, they can have it done. ! Ok,
so I need to wait another 2 weeks. But 2 weeks later I still do not
have the line setup ! ??
So this is really an
unacceptable service ! I would Never recommend anyone to use
Reviewed by Unhappy
on 27th Apr 2014
I would question the ethics of this company. Impossible to get through
to get PAC code to take your number with you when you leave them for
whatever reason. They must be making a fortune!! My advice steer clear
in the first place. I wouldn't even give them 1 star.
Reviewed by unhappy
on 26th Apr 2014
Vodafone are causing no end of problems regarding the Asda Mobile
changeover to EE. Even if they do have an axe to grind with Asda any
decent organisation wouldn't take it out on innocent members of the
public. I would question the ethics of this company and as a result I
would never consider going back to Vodafone - would rather do
Reviewed by Scott
on 26th Apr 2014
I've been a customer of theirs since 1997 so do feel fairly well
qualified to give an opinion on their services.
Excellent customer service on the few times I've
had to contact them, my requests or queries have always been dealt
with promptly and correctly.
Their 2g network coverage is
excellent, it's very rare to be unable to make voice calls from
anywhere and I've tried it from some pretty remote locations.
As a customer of 15 years I've had 1 free
handset upgrade from them in all that time and no sort of loyalty
discount of any description.
I started buying my own
handsets a few years ago and their sim only plans were quite
competitive at that time, this is no longer the case and there are far
better deals out there today.
3G network is poor. When you actually get a signal it's stable enough
but the speeds are just bad. As an example there is a Vodafone mast
with a direct line of sight about 500m away from my workplace which
gives me at most 2mb download, a work colleague on EE (3G) gets at
least double that.
I used to be able to get a mediocre 3g
signal in my house but this vanished about 8 months ago after work was
carried out to improve coverage!
The coverage issues
aren't just restricted to two locations though, I travel quite a bit
with work and it's more common to find an EDGE signal (which is almost
useless) than 3G.
No experience with their 4G service as
surprise, surprise its not available in my area.
opinion Vodafone are living of their past reputation back when voice
calls and sms were the most important things. Yes, the 2g network is
good but these days data is king and their network is incapable of
delivering the goods in that respect.
Vodafone have made
healthy profits over the past few years as a result of some shrewd
investments (and 'tax reduction' methods) but they seem to have given
a higher priority to keeping shareholders happy than actually
improving the service that customers pay for and are entitled to.
I'm sure they are investing money in their network but I'm
not seeing any difference, in fact it's getting worse if anything.
My contract is up in September and I'll be switching to
another provider after many years simply because Vodafone are failing
to provide the services they said they would.
to anyone thinking of signing up to Vodafone is to get a PAYG or 30
day contract and check that you get the coverage you require - that's
what I'll be doing when it comes to selecting my next provider.
Reviewed by Sam
on 16th Apr 2014
Vodafone lives on presumptions of their own which is that every thing
is perfectly fine. The couldn't solve the network problem I had at my
previous address in 5 months while on daily bases they would tell me
that it will be fixed in 24 hours, 2 days, 3 days 5 days, one week etc
while on their network coverage map it was showing perfect. I moves
home and have the same problem since last 1 month and again the
network coverage map show everything perfect indoor and outdoor for my
address. They told me that they have some "unexpected issues" in the
area which they are working on and can't tell me the time it will take
them to fix the issue. But i am sure that the don't know how many
years in will take them or even if the will be able to fix it at all
and i seriously doubt they are doing anything at all coz it should
have been fixed in 5 moths in my previous address.
complained about it to ombudsman and i received a letter today stating
that their decision is in favour of vodafone because they i can still
make calls form some places.
i really have my doubts
about the independent of ombudsman too. because i have signed up for a
service and why would they expect me to pay full just because i am
getting something no matter everything.
Reviewed by chris
on 22nd Mar 2014
Awful company. Taken wrong money from account. taken double payments.
Refused to return the money even though they knew they shouldn't
have!!!!! This is theft in my eyes. If I walked into a Vodafone branch
and took 40 quid out their till I would be arrested how can they just
take money from my account and then refuse to return it. I hope
whoever runs that place gets what's coming to them. Bellend
Reviewed by Andy
on 25th Feb 2014
I have an S4 which originally worked fine then kept dropping the voice
and data signals. My phone has been sent for "repair" and still drops
the signals. I can not now receive text messages. Vodafone have been
next to useless in getting this resolved. They are now rebuilding my
account after finally admitting fault on their side after numerous
calls of complaint from myself. Vodafone used to be the best. They are
now the absolute pits. And don't get me started on the overseas call
centre! My contract ends in summer 2015 after which time I WILL be
Reviewed by CLAUDIE
on 20th Feb 2014
After having no service for 5 days in November, 15 days in January, 5
days in February I contacted Vodafone. I received a message on
Vodafone's forum, which said:”If you’d like to discuss a
line rental refund, please get in touch here. Simon. So I did and also
got a private message asking me to give my account sort code, my
facebook and twitter username etc.. adding EFT165 in the subject box.
I did all that and the automated reply I had was frankly unacceptable:
“Thanks for your private message.
Due to the amount of
queries we receive on the eForum, we’re unable to respond to all
of our PM’s. Please follow one of the options below, to ensure
your query is resolved as quickly as possible.
For queries on
Vodafone products and services, please post on the eForum, where our
team will be along shortly to help you.
If your query is
regarding your account, then you can contact Vodafone by simply
clicking here and speaking to one of our advisors.”
earth send a private message and ask for all the private details if
you are not going to bother to answer anyways!
I DO NOT WANT TO
SPEAK TO AN ADVISOR. I want the answers by email as at least I would
have written proof of the promises of refunds which so far have not
Previously I waskept hanging on their chat
line for 1hour 30mins for the manager only to be told that the manager
was now unavailable as he had now gone home.
My advice is stay
well away from Vodafone, they are quite happy to take your money and
apply charges if you pay your bill late, but cannot provide a reliable
service. NOT TO BE TRUSTED!!!!
Reviewed by Bob
on 20th Feb 2014
I've used Vodafone for sometime without problems, until the end of
last year, and then a non existent data contention, dropped calls and
either not sending or duplicating texts.
etc is fine anywhere else but can you get them to understand that NO.
Useless customer service.
I'll be glad when I leave
Reviewed by Gus
on 12th Feb 2014
I've been with Vodafone for as long as I've had a mobile and would
originally consider no alternative due to the best coverage. However I
will soon finally change. I've had numerous issues with them over the
years, including some ridiculously excessive roaming data charges that
they could not substantiate. The final straw is that they no longer
provide any data coverage in my home town, which is not a small town.
Cant wait to finally be free!
Reviewed by bill inglebright
on 11th Feb 2014
I have 4 lines with Vodafone and to get a paper bill I have to pay
£6 which is £1.50 per line. So the more lines I have the
more they charge me for billing me. This is unbelievable.. and
Vodafone gives terrible customer service.
Reviewed by Sam
on 5th Feb 2014
I made a bad choice of signing up a contract with vodafone last year.
I singed up for 4G and unlimited minutes and text. what I get is not
even a 3G internet and the call voice quality is unbelievably bad and
on top of all the customer service is good for nothing, the only think
they know is apologizing. i am trying to solve it since i signed up
and every day i call them they give me a new promise which is never
It is really a frustrating experience.
In short just don't go for it.
Reviewed by Latoya
on 28th Jan 2014
Vodafone is a bad network with bad customer service.
rep says a different thing to another. They seem to be trained to
misleading idiots. Then when questioned about what they're doing, they
don't have a convincing answer. They don't seem to have a clue.
They're thieving, misleading, clueless idiots. They will literally say
anything for you stay with their company and repeatedly screw
Do not go with Vodafone, unless you like hassle
and being overcharged.
Reviewed by Dave
on 20th Jan 2014
Shocking customer service. Three attempts to upgrade have failed
because of their incompetance and they have been no use in trying to
sort the issues, just kept getting passed from pillar to post. Have
now gone on to o2. AVOID VODAFONE!
Reviewed by Phil
on 29th Dec 2013
I disagree with most reveiws. As i have always been listened to by
vodafone thy sort probs much quicker than ee
Reply by Edward Verrico
on 19th Jun 2014
Well you cant dismiss the overwhelming reviews that suggest otherwise.
You are one of the lucky ones...
Reviewed by Andy W
from West Midlands
on 19th Dec 2013
Bought new Samsung S4 with unlimited calls and 2Gb data specifically
to use for work (Solihull) related calls and access to email during
meetings. POINTLESS!!. No signal in in most parts of my office (data
& voice). By the time I had handed over my work mobile (BYOD) I had
gone past the 7 day cooloff. Sim replaced but no good. Colleague
purchased same phone but from EE for same price (& on 4G!) @ same
time. He has blistering reception. My signal is also very patchy in
other parts of Bham & London. DO NOT choose Vodafone as a carrier!
Reviewed by Tracey
on 19th Dec 2013
AVOID THIS COMPANY. There are so many other companies out there. They
promised me an I pad on the 2nd of December which was a gift for my
family for xmas. Although they have taken payment for it I have never
received the item as they are out of stock. Wish they told me that
before I ordered. I tried to cancel the order over the phone as it
clearly wont be here now, And guess what they cant cancel, has to be
done in store which is 15 miles away. I cant wait to cancel my other
contract with them which ends in Feb. Keep your money folks and go
with a reputable company that will honour their agreements.
Reply by Latoya
on 28th Jan 2014
Reply by Caveat Emptor
on 8th Feb 2014
Surely Vodafone are reputable. I just don't know if I'd want their reputation.
Reviewed by Kareem
on 10th Dec 2013
I want to start by saying avoid Vodafone at all costs. Their customer
service is by far the worst I experienced amongst any provider I used,
for anything. Not a single promise was made, and my number is lost
somewhere in cyberspace as other people might have experienced.
I've been trying to get my number back since 20th Nov 2013, no luck.
And the number that I want to be transferred is from Vodafone to
another Vodafone line, it's not even external.
I wish I wasn't tied up in a contract with them, I would've left them
now. But I will not renew my two contracts that I have, nor bring my
wife's line as I had originally planned.
It's 10th December today, and every person that promised me that I
will be called back by a manager, or by him or her, never called back.
Only one called back and I missed the call, left a message saying
she'll call again, never happened.
I am still in search for my number in cyberspace by the way.
Avoid Avoid AVOID and get away from them!!!
Reviewed by Niels
on 10th Dec 2013
I have been with Vodafone for 20 years. Their call centres are as good
and bad as everyone else in my view when I listen to the issues my
friends have on other networks. I have noticed in some instances that
I have a good signal where friends and colleagues on other networks
have poor reception, so in general, I would say the coverage is
amongst the best but obviously that depends where you are. Having said
that, where I live there is only 2G despite being on the outskirts of
a major town, and the signal is poor with the front upstairs bedroom
the only place with a reasonable signal, but the point of this review
is that for me, the real saving grace of Vodafone is their
"Suresignal" box. It costs £100.00 but in my view it is worth it. I
get rock solid 3G around the whole house and garden. You just have to
follow the instructions and site it sensibly and about 1 metre away
from your wireless router which it plugs into. 3G is not really the
benefit as I would be on my own wifi network in the house for data
anyway, but at least I can make and receive calls and sms with
certainty now. I could be cynical and ask why I have to shell out
hard-earned cash to compensate for the lack of Vodafone signal despite
being in a major population area, but I decided to pour a glass of
wine instead and get on with my life and enjoy clear calls and fast
Reviewed by David
on 25th Nov 2013
I have been a VF customer for over 20 years. When I started with them they were easily the most reliable network for 2G up and down the country - I frequently got a reception where others didn't and it was never the other way around. Unfortunately as a global business they took their eye off the UK market - they have failed to invest in their UK network and have allowed EE, O2 and 3 to overtake them with comprehensively better 3G coverage nationwide. A Vodafone 3G signal is non-existent outside of major cities and when you do find some it is patchy and slow compared to the competition. No matter how many Yoda adverts they commission, their 4G roll-out is also notably behind the competition. A sad end to two decades with them but I can't justify paying for a 3G or 4G contract plan when they can only provide a 2G service across 90% of the country.
Reviewed by Nicholas G
on 20th Nov 2013
Need to change to a NANO SIM, and to keep old number. 2 separate chat sessions told me they would send new NANO by post. A 3rd chat told me that was not possible, had to 'pop in' to a shop where the swap could be done right away. Vodafone does like the phrase 'pop in' to a shop. Finally I found the time to visit the shop in Liverpool street station. NO NANO SIM. They could, in fact do nothing. Swapping number online for Pay As You Go not possible. I have experienced the most unacceptable and appalling customer service. Managers obviously don't exist or don't give a damn. The confusion and lack of knowledge on the online 'chats' is pathetic. I am changing server.
Reviewed by Patricia Marchand
from United Kingdom
on 18th Nov 2013
Very bad customer services, encountered problems when I tried to
register the product, registration was not working, then for 2 days
was passed from one to another on the telephone and on-line chat.
Thanks I did not purchased a contract with them! Very stressing and a
waste of valuable time.
Reviewed by Missa
on 11th Nov 2013
Honestly, this is the worst service I have ever had with a mobile
provider. I am international and got the Freedom Freebee, which seemed
like a good deal. What they didn't tell me was that EVERY time I would
try to renew my service or top up, the site would be "shut down." They
wouldn't take my credit card over the phone and as a full-time worker
who paid significant money for the service that was supposed to be
renewed online or by phone, I did not appreciate having to go into the
store. And most times I went into the store, I found that their system
would be down as well. Thus, I would go days without texting, calling,
or a data package. My opinion? Take your business somewhere else.
Reviewed by Christine
on 16th Oct 2013
AVOID, AVOID, AVOID!!!!!!! Customer Service is inept, technical support is incompetent and I have wasted hours of my life being passed around various departments. If I could rate less than 1 in the ratings they would literally be 0!
Reviewed by Tim Smith
on 2nd Oct 2013
Charged me £33 per month for 54 months for a spare handset I ordered then returned.(I found this out when I cancelled my mobile dongle) Vodafone acknowledged this and promised me a full refund into my account 7 to 10 working days on 23 august 2013.Despite several calls to customer services/put on hold/etc. nothing... IMO they seem to be avoiding refunding me money that they took from me wrongly (I have all the statements to prove this) Ignorant call centre staff.this company appears TOTALLY DISHONEST !!
Reviewed by Caitlin
on 1st Oct 2013
Avoid Vodafone at all cost! When I was on direct debit, money was taken out from my account without my consent or knowledge (no bills to show for it either) and took over 4 months to get back. Now they are trying to charge me extra because I'm refusing to use direct debit. Network is touch and go and I live in the city. Customer service does not exist. This is what I get for 8 years of loyalty.
Reviewed by Mark E from UK on 28th Sep 2013
I tried to change from another Network, passed Vodafone my old number (which
I require for Business) along with the PAC code. They seem to have lost my number
somewhere in cyberspace!
My experience with this leads me to strongly advise anybody to give it a wide
The Vodafone shop in the Potteries Shopping Center in Stoke on Trent ,UK is
The whole Company is obviously a disorganized MESS.
Reviewed by Andrew from UK on 17th Sep 2013
Well I havent used mu phone much today no calls and only checked email and my
payg credit has gone down £2. So I will be deciding soon whether to continue!
Reviewed by K Stirling
on 17th Sep 2013
I would not recommend vodafone to anyone, and I am passing this message onto as may people as i can. They refused to fix my phone saying i had dropped it,which i didn't!! But have now found out that this is what they do more often than not when phones need repairing. I then whet to Samsung direct and they have quickly fixed my phone just by getting me to reset it, with a short phone call. I would say this has definitely been the worst customer service i have ever received and am now going to pursue cancelling my contract with this badly run company.
Reviewed by Richard
on 14th Sep 2013
Never never ever ever use them. When in a crowded place the phone constantly shows 3G but the little icon will just spin. Customer service - basically they just try to bore you put of the discussion so you will stay with them by putting as many hurdles in the way as possible & by refusing to acknowledge any fault. I have been with them for 15 years in 3 different countries & similar experiences everywhere!
Reviewed by Andrew
on 2nd Sep 2013
Have been with Vodafone from 2001 and up until around 2011/12 the service was great. But since the explosion in 3G and data traffic the network is very poor and I struggle to make calls or get cut off during calls. I don't want to leave vodafone but they leave you no choice, I cant accept a service which I pay for but do not receive. When you cannot make basic phone calls there is a problem. Spoke with them and they say 4G is round the corner ? NOT GOOD ENOUGH
Reviewed by Bena from UK on 15th Aug 2013
I've got a problem or Vodafone has got a problem as it looks that because the
technical problem they did not update my account after I paid my bill!
Money has gone from my bank account (debit card payment), received a confirmation
email from vodafone thanking for the paymeny (no amount mentioned), after making
that payment on the screen there was an info that something went wrong asking
me to pay again. My available balance with my bank was lower as the amount has
been deducted. Checked my Vodafone statement and it still shows that I owe them
full amount. The situation has happened on 12th August 2013 and now I have my
bank statement in hand (14th August 2013) showing that money has been taken
by Vodafone on 12th August 2013.
Natwest statemet available to Vodafone team! What should I think about it? I
spoke to Vodafone and they said that they have not received the payment! Technical
problem allowing Vodafone to steal money from people's accounts?
Reviewed by Richard Murphy from Independent Scotland on
3rd Aug 2013
If you are planning use your smartphone with Vodafone? THINK AGAIN! As all vodafone
Sims have the dreaded CONTENT CONTROL built in THAT IS A NIGHTMARE TO HAVE REMOVED.
So if you plan joining a legitimate dating site CONTENT CONTROL WILLSTOP YOU.
Or if you plan looking up old school pics CONTENT CONTROL WILL STOP YOU. And
if you join via contract your credit card detail gets sent to their Indian HQ.or
their Egyptian one in Cairo. AVOID VODAFONE...OR YOU WILL REGRET IT 110%.
Reply by ashley from uk on 24th Aug 2013
Go into a Vodafone store, if you look young take i.d content control is an option
that can be removed before your contract or payg sim is issued and after, its
a very simple process.
Reviewed by Terry
on 2nd Jul 2013
Been with vodafone for 15 years i think its time to go. Same issues as all of you and totally fed up!. I have a sure signal box and still no signal or it will cut off mid conversation so i dare not call from my mobile!
Reviewed by Mike
on 23rd May 2013
I have to say that I think the service VODAFONE provides is poor at best, the signal is dire and mobile internet terrible, it would also seem that VODAFONE cannot provide 3G, well i never get it anywhere and then they have to the cheek to say that you can have a SURE SIGNAL BOX, which you have to pay for and supply a broadband connection to use it, so really you are paying for a service that VODAFONE cannot provide and then be expected pay to provide it for yourself.
Reviewed by Ronald from Shetland Isles, Scotland on 5th
Vodafone gives the best coveradge but it is patchy here, and only 2g, most other
operators (02, orange, t-mobile and 3) all give us 3g.
since Orange and T-mobile joined forces there coveradge is worth thinking about
changein for this reason, and some of there deals are a lot better as i can
get with vodafone, saying this if Vodafone can make me a good offer when my
contract is up for renewal i will stay with them.
As a company i find them very helpful and easy to deal with and cannot fault
this, it will not be a easy decission to leave them. i would say they are above
averadge but not good, 2 1/2 stars.
Reviewed by Richard Gerard from UK on 14th Apr 2013
I live in the country, in West Sussex nr the border with Hants and have a good
2G signal(remember that?) in a village where no other phone network can be reached,
there is a Vodafone antenna. My move to North Kent (Whitstable, population 30,000
so not a village) means I will have to ditch Vodafone after 15 years as signal
in the town still only 2G where O2 has a good 3G signal. Strange.
Reviewed by Kat
on 20th Mar 2013
Overcharged for months, non uk call centres, bills over £200 with no warning and staff that don't give a toss Welcome to Vodafone
Reviewed by Dean Plucknett
on 9th Mar 2013
been with vodafone with a large family group bundle and buissnes phone for 13 years and they are just getting worse i will be leving as soon as i can and would recomend everyone to stay away from them i have had no signal here for 2 mounts and they still dont know whats wrong or when it will be fixed
Reviewed by Jack from UK on 24th Feb 2013
Rubbish.. cant wait until my contract is over so i can leave them. Poor signal
coverage, days with no signal where its normally full signal. Tell you it will
be fixed within hours, 9 days later its still not fixed. Frustrating customer
service too. Don't get good enough signal to go on the internet anywhere near
me (always used to be able to access internet etc), but now pointless having
internet on my package. Not a happy customer at all, will be switching to Orange
when i can, i can get 3G where i live, and where i work with Orange/T-Mobile.
Reviewed by Dan
on 11th Feb 2013
Do not use Vodafone Partner Services, especially signing a business contract with Wish Communications. They are the worst companies to do business with. They will lie and mis-lead you then treble your monthly payments after a year. Do not accept what their salesmen tell you; you will regret it. My bill has gone up from £77 to £259 a month! You have been warned.
Reviewed by Liam Cummins
on 26th Jan 2013
Vodafone: Phone Contract Deal - Amazing Signal - Awful 3G - Awful Customer Services - Awful Website - Awful Mobile App - Awful Where to go instead: EE or 3
Reviewed by Garf
on 29th Nov 2012
I don't have any problems with Vodafone reception, but... Their web-site is the worst I have ever used (and I've used a lot, and helped develop a few). It is extremely difficult to register for on-line accounts, and almost impossible to re-register if something goes wrong the first time. The log-in process is ridiculously convoluted, and navigation is very poor. (Also, today, I have managed to access my own account direct from what appeared to be a public support page, which doesn't reassure me about security.) Furthermore, response from the site is invariably appallingly slow. If you do opt for Vodafone, then I suggest that you do not opt for on-line account management. Stick to paper bills.
Reviewed by peter from uk on 25th Nov 2012
This is only relevant to central London and SE London. I haven't tested it properly
in other areas in London. A brief trip to Bristol wasn't great reception either
with Vodafone. In summary Vodafone offer a worse reception ,especially for data
than Orange - T-Mobile. I almost always got the H sign (higher than 3G) with
orange, whereas Vodafone get G, E or 3G sometimes. In my area I only get E when
I used to get H. The phone reception is ok I guess but data is as important
if not more important for anyone with a smartphone. So 2 stars from me for Vodafone
as Orange beat them easily in central and SE London IMHO.
Reviewed by Ali from uk on 19th Nov 2012
After being with t-mobile and o2 previously, I am happy with the service provided
by Vodafone. Been happy with them for 1 year now and confident will be happy
with them for years to come. Customer service has been great! fast, efficient
and reliable. Network in most areas is 3G and always on 3-4 bars. Quality is
great and havent got much to complain about. They even upgraded me to their
new RED plan, reduced my line rental and increased my inclusive usages at no
extra cost!! Overall excellent service, great reception and by far the best
I have used.
Reviewed by JohnnyM
on 5th Oct 2012
I left O2 after 10 years as the VOD deal was better. Mistake. 5.25 hours on Customer service calls and Chat over 2 days, beggng for help from useless and incredibly stupid outsourced staff that have no idea. All I wanted was for them to (i) Correct my address, as they kept delivering my phone to the wrong place (ii) correct my tariff which was agreed on a recorded phone but 3 different staff just told me I must have been wrong before relenting (iii) to send me a proof of contract and terms - still 3 days later and not received anything - I asked and asked in chat but they just ignored me (iv) for them to sort out the number porting. I've lost service on my number for a day already and counting. O2 blame VOD and vice versa, but I am the one disadvantaged. A call to VOD and I was told to go away and wait till 4pm as she (CS lady) wasn't prepared to do anything to help till then. They just don't care. Terrible. Don't buy into the adverts or marketing, it's a sham. If any competent authority, including the CEO of VOD would like the transcripts or calls that relate to this, they should drop me a line and I will be happy to illustrate VOD incompetence to the world.
Reviewed by Shaun
on 16th Sep 2012
I live in the TW12 area (outer west london) the reception is poor to non existsnt but not according to the Vodafone reception coverage map, I sense a con. Have know dropped Vodafone after one month of my contractr and I am going to try O2.
Reviewed by donna morris
on 2nd Sep 2012
I've only had my contract for 4 months and I have had nothing but trouble cannot conect to the internet properly they keep saying they can get it repaired I am refusing how can I end my contract as they still want the full 2 years line rental please can some one help
Reviewed by Neil
on 22nd Aug 2012
abysmal.. customer service is forgotten about with Vodafone.. avoid like the plague...
Reviewed by barry howe
on 22nd Aug 2012
Just bought payg dongle £5 250mb greedy was £15 for 2gb per month, no way vodafone, what an increase greedy. Am off to 3 network. Why put up with that from vodafone .
Reviewed by Phil
on 15th Aug 2012
Agreed with some of the other reviews here. Vodafone Business are a bunch of crooks, exceptionally poor customer service. They sold me a European package but now have conveniently forgotten about it and still charging me for EU calls. Many months of complaining and calls to customer support have still not resolved it. It doesn't matter who I talk to they still try to sell me another package instead of sorting out my problem.
Reviewed by regine puls
on 15th Aug 2012
Fed up of vodafone big time very bad customer service. no help. emailing useless too hgh bills very bad 3G. they not interested to keep good customer. useless
Reviewed by Shaun from England on 5th Aug 2012
I've been with Vodafone for many, many years now. Originally PAYG, then for
the last 10 years on contracts, and every year gets better. I highly rate their
customer service, I love their website, and their shop staff are extremely knowledgeable
& helpful. Maybe it's a London & Surrey borders thing, but they've never let
me down (or my friends & family) and I've never been happier with a network
- even when I've had problems now & then. Says a lot, cos I'm a savvy and fussy
consumer techno-geek! I have tried T-Mobile, O2, 3 & Orange - all were useless
to me, even with second chances. As with anything, hunt around til you find
a network that suits you best. But thanks to Vodafone, I've always had great
signal strength, connectivity & service :)
Reviewed by Small Business Owner
on 31st Jul 2012
Terrible coverage, Terrible pricing, and terrible understanding of small business in the UK
Reviewed by debbie birks
on 29th Jul 2012
worst customer service ever and in Egypt - called 5 times in last few days to be told there is no problem in wv6 area when there is, lots of people reporting it/ cant get any help with my phone being unable to receive or make calls, all my calls keep going to answerphone out and inward texts are not being received, absoulutely disgusted with the service. i will definitely not be renewing a contract with Vodafone. O2 all the way next time!! Vodafone are Rubbish
Reviewed by Peter
on 18th Jul 2012
A bunch of crooks, can't work out how they have stayed in business, by far the worst cooperate company in existence, stay well away
Reviewed by Pip
on 16th Jul 2012
we move our corporate phones to Vodafone 2 1/2 yrs ago. Problem after problem. Constantly losing calls. Data SIM that connect but are unable to tranmit data. Poor coverage At best average customer services. 2 months after signing contract, increase the insurance charges two fold. Argued this was a breach of the contract. Repeatedly rang to sort this out, sent emails, just gave me the run around until I gave up, Very poor form and quite improper contractually. Will be moving, contract is now expired.
Reviewed by Stephen from England on 13th Jul 2012
Signal is not wonderful in the Cotswolds, but with Vodafone you can have signal
one week and none the next in exactly the same location. They have turned off
my voicemail service 4 times in last five years- definitely not me doing it-
and then tell me it is not possible for their end to do it. Strange, as they
can change time gap to voicemail their end.
They have NEVER replied to questions put to them on CONTACT US on their website,
mostly it won't even post the message to them- service is always out according
to them. Their transmitters are regularly down, but call centre staff are never
told this, so I get advised to obtain new SIM card to get signal back. Not much
help when half the network is down. Won't be renewing with them.
Reply by James
on 7th Nov 2013
I neither will be renewing my contract with vodafone. simply had enough of their bad customer service for a few years now.
Just recently moved and can't get a reception, however if i pay £100 may be better why should i pay for their lack of being able to fulfill my contract. Then the idiots asked if the signal was ok at my previous address ??? what shall i return to my old address to make calls. These morons are on another planet
Reviewed by Edmund Blackadder from England on 1st Jul
Network/Signal strength seems OK but customer service is awful. Vodafone has
a good network let down by customer service agents who either can't understand
English or pretend they can't. If you try the web forum you get a different
answer depending on which adviser answers your query.
Reviewed by anon
on 30th Jun 2012
very disappointed, no remaining data allowance service on PAYG dongle, how am i supposed to how much i have left.sort yourselves out VODAFONE!!!.
Reviewed by Ron from West Sussex UK on 10th Jun 2012
Four members of our family (including me) have been with Vodafone for several
years now, and on the whole found them pretty good. Signal is about as good
as any of the other big 4 networks in our area, but at home we've found the
signal booster is brilliant. Customer
service is generally pretty good, though there have been a couple of occasions
when we've either been fobbed off by a lazy one or encountered one with less
than adequate training, but to be fair, you're going to get that with any network
- especially so with '3' In my experience, it is worth making more than one
call if you have a problem, because there's usually a few C.S. guys there who
know the system better than others and can sort you out satisfactorily. They're
not the cheapest network out there, but having tried a few of the alternatives,
I'd say they're among the best for all round service.
Reviewed by Mina
on 7th Jun 2012
worst reception I have ever experienced,most of my incoming calls go straight to my voice mail, I dont get my texts delivered, I tried to cancel my contract and they said I have to pay for entire period of the contract. AVOID VODAFONE AVOID VODAFONE
Reviewed by Manesh from Birmingham, Uk on 24th May 2012
Been with Vodafone for over two years. When I renewed my contract I was offered
an extra 500mb internet & an extra 120 picture messages, but were not put on
to my price plan. After phoning them & being on the phone to them for over 30
minuets they apologized & offered me a £25 refund. Now several week later no
refund & no 120 picture messages! I have also asked them to remove my pin restrictions
3 times.......& yet still it hasn't been removed & for their internet coverage.
Reviewed by Iain Buchanan from Scotland on 18th May 2012
Mediocre at best. Coverage is not as good as they claim. Price plans are expensive
and data allowances poor. If they don't give me a good deal on an upgrade for
my daughter's phone I will be jumping ship!
Reviewed by Clara from Surrey, UK on 19th Apr 2012
Vodafone has the worst customer service that I have ever experienced from any
company. I was offered an upgrade which when received was only 8gb whilst my
other phone was 16gb. I sent it back after one day and there the drama enfolded.
I have spent over 6 hours on the phone on several separate occasions to try
to sort this issue. Yesterday I gave up and contacted Vodafone to cancel my
contract - they did not even ask why - they do not value their individual customers
and I think their BIG revenue is corporate hence the appalling service. To add
fuel to the fire...the Vodafone customer assistance told me yesterday that my
contract would be cancelled and would come into affect within 2 hours (I have
a transcript of this conversation)...needless to say today it was still active!
Called again today to find out why and was told that they did not have this
on record but not to worry as the current operator would do it for me then.
I asked to speak to a manager and was told I would get a call back from the
manager to explain why this has happened...LOL of course that did not happen
The operators do not seem to know what they are doing and are constantly giving
incorrect information or not fulfilling what they are telling me they will do.
They are also rude and condescending.
It astounds me that they get away with this shoddy service. I will never ever
use a Vodafone service again. (Not that they particularly care!)
Reviewed by Clara
on 19th Apr 2012
Vodafone has the worst customer service that I have ever experienced from any company. I was offered an upgrade which when received was only 8gb whilst my old phone was 16gb. I sent it back after one day and there the drama enfolded. I have spent over 6 hours on the phone on several separate occasions to try to sort this issue. Yesterday I gave up and contacted Vodafone to cancel my contract - they did not even ask why - they do not value their individual customers and I think their BIG revenue is corporate hence the appalling service. To add fuel to the fire...the Vodafone customer assistance told me yesterday that my contract would be cancelled and would come into affect within 2 hours (I have a transcript of this conversation)...needless to say today it was still active! Called again today to find out why and was told that they did not have this on record but not to worry as the current operator would do the cancellation for me then. I asked to speak to a manager and was told I would get a call back from the manager to explain why this has happened...L OL of course that did not happen either... The operators do not seem to know what they are doing and are constantly giving incorrect information or not fulfilling what they are telling me they will do. They are also rude and condescending. It astounds me that they get away with this shoddy service. I will never ever use a Vodafone service again. (Not that they particularly care!) Please be very careful when signing up with this network as the stress and time wasted is not worth it!!!!
Reviewed by EmmaF from Bath, UK on 18th Apr 2012
I have been with Vodafone from 1996 and am now so hacked off with their totally
USELESS customer service that I am looking at leaving them. They might have
the best signal/coverage but that does not make up for the fact that they charge
OUTRAGEOUS amounts if you go over your minutes allowance, and not only that
but I have been trying for nearly TWO YEARS to get them to change my name and
address details. Every time I get on the phone to one of their "customer service"
team, they assure me that they have sorted my account out...and it has been
messed up even more. RUBBISH!
Reviewed by Gary
on 14th Apr 2012
A waste of time. Staff have little knowledge, very expensive tariffs and coverage is patchy.
Reviewed by steve
on 23rd Mar 2012
Where is the minus score !! I have just been forced by my company (who i sold my own company to) to go from orange on to vodafone and their service is appalling at best. When i was MD of my last company i cancelled 15 mobiles with them and went to orange who were superb. They have no idea about customer service, they sent me text saying welcome any problems call 191 and quote an IN number and when i call they do not even recognise it. Cant set my email up, caught in a telephonic loop and they are terribly RUBBISH at best. Worse their signal is hopeless. AVOID AVOID AVOID AVOID.
Reviewed by lee
on 12th Mar 2012
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I think vodafone are stuck in the early 2000`s.Were people used to be happy with loads of free cross network minutes as that was the rage back then.But their plans seem out dated for internet wise for example there internet packages 250mb 500mb lol ?.Vodafone are good for coverage but their internet speed is awful also.Embrace the new age vodafone its not 1987 or 2000`s no more.