|In a nutshell|
Last updated September 2013
Vodafone was the UK's first mobile network and made the UK's first mobile phone call back in 1985. It launched 3G services in 2004 and 4G in 2013 and is one of the largest mobile operators in the world.
Best buy: Vodafone from Vodafone (£0.00)
Vodafone launched its initial 4G services in August 2013, with Sky Sports and Spotify included in the package. Coverage is initially restricted to London but is rolling out to Birmingham, Coventry, Leicester, Nottingham and Sheffield on September 28, 2013, with plans for Bradford, Edinburgh, Glasgow, Leeds, Liverpool, Manchester and Newcastle this year. Vodafone is targeting indoor 4G coverage across 98% of the UK population by 2015. Vodafone uses the 800Mhz and 2.6GHz bands, neither of which support the iPhone 5.
Vodafone also make the Vodafone Sure Signal, a 3G micro-transmitter that can provide you with 3G coverage at home or at work.
Vodafone user reviews
Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!
Average rating from 564 reviews:
Reviewed by george
on 2nd Oct 2015
george's log 1 month with no phone. It's happened people, we've made it to a month. As expected vodafone has failed to deliver on tehir promises and the phone that I was promised would arrive today has not. On top of that £15 i was promised as compensation for having to pay my bill with no phone has not been put into my account AS PROMISED! so you know i have a record of all these conversations where I'm promised results and nothing has happened. To be honest I just don't care anymore, I give up and I'm canceling my contract. Don't care how much it cost. PEOPLE I bought a 2 year contract and am leaving after a month, IT'S THAT BAD, DON 'T USE VODAFONE EVER. IGNORE THEIR CHEAP TARRIFS. YOU MIGHT THINK YOUR SAVING MONEY BUT YOUR PAYING IN HEADACHES!!!
Reviewed by Cate
on 29th Sep 2015
Complete Nightmare. Decided to choose Vodafone January 2015. Direct Debit set up and like other reviewers having a nightmare as it never comes off and this results in a late payment message with charges for the following month. I have to phone up and pay as on-line account doesn't work. I give details for Direct Debit and same happens for 9 months. Threatened them with Ofcom a month ago and requested details of my complaint to send to Ofcom. Never supplied me with them. After nearly nine months of this same happened this month. I paid manually again and complained again. Next day I get a message saying my calls will be restricted due to unpaid bill. I phoned them again and they assured me my balance will zero and my phone was not restricted. Next day it was restricted with no incoming calls and I had a family emergency. I was incensed and called to complain again to realise that none of my previous calls over the prior days were logged. I requested a UK complaints team member to call me. Never happened despite being assured that my message would be passed on. Contacted them today to ask to leave Vodafone because of this. No chance without exit fee. I refused as it is their fault. They insisted again and I asked how much (out of interest) Ha Ha they quoted £7,333.33. What does pne do? just bare with me while i get your account up and running
Also this will probably count in our credit ratings and I must look like a 9 month late payer?
me: at 10:58:52
Shakeel: at 10:59:52
thank you for verifying your details, its matched our records
Shakeel: at 11:00:19
reading the threads above i understand you would like to cancel your contract
Shakeel: at 11:00:23
is that correct?
me: at 11:01:00
I think it is necessary for me
me: at 11:01:41
Yes I am not looking for to pay any exit contract fee due to the problems arising from Vodafone
Shakeel: at 11:01:50
in order for me to cancel your contract there will be a cancelation fee
me: at 11:02:17
Vodafone cannot give me reasons for these payment problems nor the on-line account problems which are ongoing
Shakeel: at 11:03:00
have you been charged for something that you shouldn't have?
me: at 11:03:07
I am leaving because of the problems of Vodafone. Restrictions on my phone when I need it
me: at 11:04:02
Vodafone had 9 months to fix this out
Shakeel: at 11:05:19
what i can is put your through the correct department where they will able to break it down it for tell exactly what you been charged for and why you had been charged for it
me: at 11:07:07
You send it to the UK complaints team. I'm not talking about charges. At no time have I mentioned charges. I am advising you that I will not be paying exit fees. I will continue with my account and take my complaint to Ofcom and look for compensation to me!
Shakeel: at 11:08:10
well if you are looking to exit your contract with me today there will be an cancelation fee
Shakeel: at 11:08:33
wiith out a cancelation fee i would not be able to cancel your contract
me at 11:09:43
Why when I am leaving because Vodafone failing to take payments from my account for 9 months. You are making me look a credit risk. I want answers
mez: at 11:10:38
Plus I paid in advance rental
me: at 11:11:16
Vodafone have failed me. I need to find a reliable company
me: at 11:11:31
NONE OF THIS MY FAULT!
Shakeel: at 11:11:43
i do apologize but without the cancelation fee i unable to cancel this contract
me at 11:13:09
What are you looking to charge me?
Shakeel: at 11:13:35
just bare with me while i check that up for you
me: at 11:14:18
You do that.
Shakeel: at 11:17:36
your cancelation fee would be £7133.33
me: at 11:20:23
Oh well I can't afford that so iti looks like I will be staying with you and looking for this in compensation from Vodafone when I put in my written complaint and take it to Ofcom. Thank you very much for your help and goodbye.
info: at 11:20:38
A copy of this chat conversation will be sent to xxxxxxx at the end of this chat.
Reviewed by S Dorchell
on 26th Sep 2015
I am having a complete nightmare with Vodafone. since April they have assured me that my direct debit is set up. it never is. They then harass me with calls and texts and threaten to suspend my services for non payment. if I ring the automated service it tells me the balanc is zero. when I speak to an advisor they cannot decide what I owe. I need to ring at least twice a month and spend an hour on the phone to pay my bill and argue against the monthly late payment charge they levy following their ineptness. Yet again today I have been told the direct debit will come out next month. It's laughable now. I'm on a mission to warn everyone of vodafones dire service. if I'm trapped into contracting for 18 months then I reckon I can make use of that time spreading the word. hopefully I will be able to save some peoples sanity....take my advice; go to Tesco, my husband has excellent service from them. My son is with 02 without problem and my daughter is with Virgin. in a nutshell I was the only one daft enough to sign up to Vodafone. if I could have given a zero star rating I would have.
Reviewed by Ann
on 25th Sep 2015
Never had a problem with Vodafone untill early this year after going away and have a price plan put on that was the wrong price plan that they put on so ment me having a very high bill. It took them almost a month to sort out was not happy with them. Now they have taken payment for my phone lines but have taken to payment meaning I have over paid now they are unable to find your payments again happens every month vodafone has really gone down and I for 1 will not be recommending them@.
Reviewed by Lyndalou
on 24th Sep 2015
OMG !! We've been a Vodafone customer since 2003. ! And I can honestly tell you that the last 3 months I've had nothing but shocking service from them . I've also spent days . Hours . Mins trying to sort the issues out. . They sent the wrong upgrade . They then charged me for it . Then charged me for 2. . That was jus the start !! They have lost a payment I made to them for a bill over the fone. Unable to find it they cut us off , dispite sending the bank statement into store for proof . The autho code from my bank for the payment . This dispute is STILL goin on. Even tho I have been promised it was credited to our acc . We have been cut off twice over it . Sooooooo many advisers say they will deal with it in the bills dept ! But they don't . Rude staff. No one gives a damn about the service you are getting ! To be honest I cud write a book on the last 3 months. But PLEASE don't ever go with Vodafone. They are an absolute disgrace !! And shockingly poor ! Wen our contracts are up we will be running for the door !! Only today over the payment they can't find they cut us off AGAIN. Only for me to call again for them to tell me it won't happen again !! And the lost payment they can't find has been credited !!! YEA Right !! Seriously. STAY AWAY !!!
Reviewed by Eric
on 23rd Sep 2015
I have left Vodafone after having been with them been with them for 17 years. Four weeks ago I was contacted by Vodafone offering me an upgrade I said I didn't want one so they offered me a sim free deal which would reduce my payment by £2. I accepted this and they said they would send out a new sim This proved to be faulty so they sent another which also was supposed to be faulty .What they had in fact did was try to activate them on my wife's phone which is on same account therefore knocking both our phones of, we told them this and they said they would fix it .They then managed to switch our numbers over so had to send out another 2 sims After 13 days which our phones didn't work I sent a letter of complaint to them which they still haven't acknowledged We received 3 bills for the sims for£7.50 for postage which we weren't told about. We had 7 phone calls 2 from landline and 4 live chats to try to sort this out. We were on holiday in Ireland and again were unable to use our phones for 4 days When I phoned when we returned I found out that I was still being charged my original contract price so needless to say I have parted company with them I would have given a zero rating but there wasn't one.
Reviewed by Georgia
on 23rd Sep 2015
I'm writing this review as a way of pleading with anyone who wants to choose Vodafone as their mobile network provider. If you join Vodafone, be prepared to be conned, lied to and messed around by rude unhelpful staff both online and in store. I myself have been with Vodafone for nearly 5 years and this past year I've experienced problems similar to some of you guys. Choosing Vodafone was the worst mistake I've ever made. I've been unemployed for over a year and have been struggling to pay my phone bill, vodafone couldn't care less. I will be glad when I've paid off my bill and I can sever all ties with that disgusting excuse for a mobile phone company. I will find a mobile network provider willing to help and support me and who employ staff who can do their job properly. i could go on forever, but I'll end my review by saying this, trust me I am telling the truth, dont fall into the trap of Vodafone, don't let them talk you into staying with them, because I certainly won't. I'd rather stick my barefeet in a tank full of piranhas!
Reviewed by Nikolett
on 22nd Sep 2015
!!! !!!DO NOT EVER CHOOSE VODAFONE! AVOID! Worst customer service, I've been having an ongoing issue for 9 months and they never sorted it. Kept cutting my phone off, spent hours on the phone every 2 weeks! Still not sorted! Manager NEVER EVER Will call you back!
Reviewed by Martin Davies
on 20th Sep 2015
I have just left Vodafone after being with them for about 20 years. Their customer service is appalling and the staff in our local shop (Pontypridd) are unhelpful at best. I work for the NHS and am frequently on-call and I have a disabled son, Vodafone are changing their software and because of this have not taken my Direct Debit, their fault not mine the money is there waiting. I have spent hours on the phone explaining that neither myself or my son can without a phone but they have still cut us off on 4 occasions, once in the middle of me being on-call and therefore unable to ring in when my pager went off. If you rely on your phone for work or safety I would strongly advise that you don't use Vodafone, they don't care. I would give minus stars if I could.
Reviewed by Harry
on 18th Sep 2015
write to this man, you wont get anywhere but this is the top man
Mr Jeroen Hoencamp Chief Executive
Reviewed by Harry
on 18th Sep 2015
my wife and I ported over from family mobile when they ceased to exist, what a farce, it took my phone 2 weeks to port and my wife 3 weeks but she still could not select a tariff right up to the day we left after exactly 4 weeks, speaking to customer services in the Philippines, I asked them where they were based, had 6 different operators in 25 minutes, all they do is pass one from person to person, emailing the ceo, twice, did not elicit a response, when asking for the pac code to leave the gentleman I was speaking to offered a £5 goodwill gesture, which he quickly withdrew when I mentioned the pac code, atrocious customer services, when one could understand them, I was told it would cost me £2, on payg, to access data, when they didn't say was it was £2 per day, avoid at all cost.
Reviewed by Milsey
on 18th Sep 2015
I'm stunned by how bad Vodafone customer service is. If you're with Vodafone pray nothing goes wrong. If you're thinking of getting a phone off them DON'T! Go and pay more elsewhere if you have to but DON'T go to Vodafone, unless you want repeated broken promises about a phone they have agreed to repair under warranty. They've had my phone a month now, can't get it back, can't get a replacement. After 3 shop visits and waiting in for 10 hours for a home delivery I'm still no nearer and Vodafone just do not care.
DON'T use Vodafone.
Reviewed by Jane
on 17th Sep 2015
Vodafone have by far the WORST customer service I have ever experienced - do not go to them!!! I've spent hours and hours (probably days) on hold waiting to speak to someone - even their 'live chat' function is less than useless - and then when you finally do get through they fob you off saying they will speak to a manager and call/text you back with more details.. Of course they never do. So you end up in a vicious cycle of spending another day on hold, rinse, repeat. Unless you will never need any support or help with your contract DO NOT GO TO VODAFONE. It's not worth the hassle.
Reviewed by Ankit Anant
on 16th Sep 2015
Worst service I have ever seen.
Reviewed by Theresa Gallagher
on 10th Sep 2015
I regret being a Vodafone customer. I lodged a complaint re my bill 57 days and have contacted them via telephone, email, presented at a store and eventually wrote to them. I have 3 contract phones with Tesco and their service as second to none.
I have read their complaints procedure and these have not been adhered to.
Anyone thinking of going with Vodafone think again. They do not provide a customer service.
Reviewed by Roxi
on 5th Sep 2015
Everyone, avoid Vodafone like the plague! I have had the worst experience I can ever recount - no one deserves to fall into their trap. After being polite and courteous for over 4 months I've decided enough is enough and to utterly shame them…
Basically, so you understand where I'm coming from, I left them as a customer in July because of their poor and LACK OF service - I'd been a loyal customer for a few years and never had problems with them until now. I'd got a new phone and it needed a different type of sim card but wanted to keep the current number. So got a new sim, however after 9 sim changes and 3 reboots NONE of them worked (kept getting "Sim not provisioned MM#2" message whenever installing a new card). We checked in the store with a spare working sim (shop owner's) in the phone, nothing was wrong with the phone so it was the sims I kept getting. Anyway, since I wasn't able to use my phone for 3 months I asked for a total refund of those unused months, which I still have yet to see in my account. I got my PAC code and managed to move to another service provider.
However the tale doesn't end there...to add insult to injury, fast forward to yesterday where I received an email bill from Vodafone for £9.50…not only that but I discovered in my spam folder that they emailed a bill for £14.50 in August - checked my bank statement and sure enough it had left the account. Had to ring up the bank to stop the Direct Debit payments…now they owe me a total of £49.10 (this is for the 3 months of no service and last month's charge when I'd already left).
Reviewed by James
on 4th Sep 2015
I'm having a bad time with these criminals. I thought my experience was bad, but judging by the other reviews Vodafone are doing a great job of messing up a lot of lives. I actually ended my contract with them in the statutory 14 day cooling off period because the phone wouldn't function on their network. I sent the phone back (to Carphone Warehouse) and Vodafone cancelled the contract. So all fine, well no, because when I asked for the PAC code they said they'd need to reactivate the account so I declined. But they reactivated the account anyway. They've now insisted on finding the recording of the telephone conversation to prove I'm telling the truth even though the contact should still be cancelled even if I wasn't being honest. Every step of the way I've been fobbed off, call put on hold, call dropped, hours of waiting. If you have any dispute with these idiots I recommend you put it in writing now and keep a record so that when they fail to resolve the issue within 8 weeks you can go straight to the ombudsman. DO NOT BELIEVE THAT THE CALL CENTRE WORKERS ARE DEALING WITH YOUR ISSUE. TRUST ME.
Reviewed by angela
on 24th Aug 2015
Awful. The worst service ever. I can not wait for this contract to be over. COMPLETE ROBBING Gets. If you are looking at being a VODAFONE CUSTOMER PLEASE MARK MY WORDS. YOU WILL REGRET IT I PROMISE THEY ARE ROBBERS They do not deserve 1 star. I pray every customer leaves to another phone company and they go Bust.
Reviewed by shan
on 18th Aug 2015
My phone number doesnt even EXIST anymore, for almost a year and they STILL charge me. I finally removed vodaphone from my bank to stop this illegal payments and yet I still receive emails regarding my non existent bill. I don't even LIVE IN LONDON, I live in malaysia and paid so much money to call them internationally to get them to just go away and NO they are still harassing me. I am finally back in london after a year to call them without international charges and they have promised me 3 times in 1 week to call me back. I am currently on hold with them right now. RIDICULOUS.
DO NOT USE VODAPHONE.
Reviewed by M baig
on 16th Aug 2015
I cancelled my contract in December and all the payments were sorted. But now I am getting bills from voda and a debt collecting company which is affecting my credit score this is ridiculous voda are just trying to get money from me for no reason this is bullying and harassing as voda owes me money for poor network compensation absolutely appalled by voda behaviour.
Reviewed by San
on 12th Aug 2015
THIS IS A COMMUNICATIONS COMPANY THAT HAS NO ABILITY TO COMMUNICATE.
I can only agree that vodafone is a completely diabolical company to deal with. They have extremely poor customer service, with no hierarchy system in place. ALL of their customer dealings by phone are not dealt with by the company itself but its all outsourced to poorly trained, unknowledgeable people at service call centres. In the end you feel sorry that they have to do a job in complete ignorance of any kind of customer care.
I have 3 lines with vodafone, once my contracts have finished I will be switching providers. My problems have ranged from poor sales, poor billing, random charges and a customer service team that doesn't know how to do simple addition or subtraction.
The website is plagued with problems and is often down. Their internal systems are often down.
My partner disagreed a bill and she refused to pay until it was resolved, without warning they immediately closed her account and handed it to dept collectors. The debt collectors claimed vodafone was still responsible for the bill and vodafone claimed that they had sold the dept. Only when getting financial ombudsmen involved were we able to identify the truth and that was that vodafone hadn't sold the debt and was still in charge of it. When calling them they still maintained (despite evidence to the contrary) they had sold the dept.
I still have problems with my contract they have increased my line rental cost by 25% with no warning, no notification and when contacting them I'm told time and again its resolved only to be charged the illegitimate increase again and again and again.
Absolutely impossible company to deal with on every level. STAY CLEAR OF VODAFONE, those in charge need to learn that customers are their business and that the shareholders aren't.
Reviewed by Diana
on 9th Aug 2015
Shocking horrific company! Disgusting service! So bad I've reported them to trading standards!
Vodafone have, and admitted in numerous recorded telephone calls, messed up! They inadvertently cancelled my direct debit. After numerous telephone calls to far off lands we eventually got it sorted, or so we thought!
They still have failed to present to my bank for a direct debit payment.... And cut me off!!!!
After another long and ardous phone call to them, there advisor Aly, admitted again it was there fault. But if we pay now and pay a reconnection fee for each phone (we have3) they'll reconnect us! Hmm. I don't think so!
I've done nothing wrong, I've abided by the terms and conditions if the contract. Vodafone have not, their error.
Eventually after telling them to stick their contract where the sun doesn't shine they agreed to reconnect for free and present to our bank for the direct debit!
Well the reconnection lasted a grand total of 2hrs before they cut us off again! And guess what, they want a reconnection fee! Does this company live in cloud coukoo land???
I will not pay another penny to Vodafone they have broken the terms and conditions of their contract therefore it's nil and void in my eyes. I'm also in the process if sending an email to BBC watchdog and would strongly encourage others to do the same
Stay as far away from this company as possible.
Reviewed by Katrina Taylor
on 1st Aug 2015
I have only been with this company for 13 months and I hate them more than I hated EE - which is saying something.
I received a text off of Vodafone in June advising me that some charges were changing and to look at the website for more info. I did look at the website and it said that as the RPI was going to raise more than 0.9% I could cancel my contract. I wrote the letter like it told me to, sent it by recorded delivery and it was signed for on 11/07/2015. I still haven't had ANY response to this letter.
I spoke to someone on the online chat thing, who tried to tell me I couldn't cancel and everyone received the text message for information purposes - untrue as the website said that the information only applied to the people who had received a text message from Vodafone (a blatant lie then?)
I still haven't received ANY response to my email and Vodafone don't do email addresses for the public? REALLY? What company in this day and age doesn't have an email address for correspondence?
Then, I got annoyed even more when someone fobbed me off with a FAKE email address - really?! ridiculous!
My mobile data (which I pay for every month) doesn't work, I constantly have to look for a wifi spot, my online account doesn't let me in, but this doesn't bother Vodafone, it bothers me though. I would actually like to look at my bill, not talk to an adviser every month.
I have contacted a solicitor about this company - they are taking it further for me.
This is the worst company I have ever been with - please don't ever go with them, they are awful.
Reviewed by Gemma
on 30th Jul 2015
2 weeks ago someone was able to access my account despite giving incorrect information and while the fraud has been " investigated " the customer service team do not wish to know I have been promised call backs that never came left on hold for hours and even told that I might as well go to ombudsman because they won't deal with it. I have 3 lines with Vodafone and I want out but no one will help me I'm at a loss this company is so untrustworthy.
Reviewed by Philip Blunt
on 29th Jul 2015
For the second time this month, the Vodafone signal has vanished. I am a business customer of theirs, living in the SN8 area. A couple of weeks ago I lost my Vodafone signal for three days with no explanation given, and nothing on their website telling me anything.
I tried getting through to customer services twice, but lost the will to live after about 25 minutes of hearing options, music, and the message that 'they're all very busy'. I am busy too and their service (or lack of it) is costing me and my company money.
Vodafone claims to offer a premium service, and is the strongest signal in my area, when it's working. I am thoroughly fed up with their truly appalling customer service and their lack of interest and communication when their service is down.
As a company which uses various loopholes to pay a fraction of the corporation tax it should do, combined with a sub-standard customer experience which is simply terrible, they may rest assured I will be looking to take my business elsewhere when my contract expires.
(a little later after getting through to a "local" customer services representative - in Johannesburg!)
I have just been told by one of your "Customer service" people that the phone network in this area is down and is expected to be back in 6 days.
How can I run my business for the next 6 days? I rely absolutely on my phone to conduct my business. I have clients in the US who cannot contact me. I am unable to sell my products, advise on them, provide customer support etc.
Should I shut my business down for the next 6 days?
I want to cancel my contract, not pay the £221 early termination fee, get a PAC code, and take my number to a phone provider that can provide me with a signal.
I am leaving one star as the review rating only because it is not possible to leave no stars.
I want some answers.
Reviewed by lol
on 27th Jul 2015
Slow, terrible value for money and awful customer service.
Reviewed by Musicquaver
on 14th Jul 2015
SERIOUS HEALTH WARNING - DON'T DEAL WITH VODAPHONE Worst ever customer service in all of my nearly 60 years. Most frustrating experience trying to speak with customer services - went round in circles over 5 days and ended up with 2 phones didn't want and one phone that didn't have the correct simm! All being returned and moving contracts. Only giving one star as have to give them this.
Reviewed by Mark
on 13th Jul 2015
this company has the worst network coverage. I took out a 4g dataplan with Vodafone a year and half ago. Their coverage checker said my home post code had 4g coverage. That was never true. The coverage was always flicking, calls had unbelievable static, text messages arrived hours later. Even when I walk on my street, its the same.
I complained whenever I managed to summon the energy (it is hard work). You get fobbed off with the promise that network upgrades are imminent. Its it never happens and the customer support people were lying (or they were lied to, it doesn't matter)
After several complaints over the period of a year, I notice my street is now showing 2G on the coverage checker. So its now at least accurate.
This company is obviously skimping on network coverage and relying on marketing to survive. Avoid this company if you want to retain your sanity.
Reviewed by GRPRAH
on 12th Jul 2015
I have been on the phone to Vodafone for 6.5 hours this week to attempt an upgrade. Horrific Customer Service. Their Director should be sacked.
Reviewed by joffin
on 11th Jul 2015
The most worst service provider i ever used. They have a very bad customer care service. It is not Vodafone network... Its just customer cheating network... Very bad network..
Reviewed by Avi
on 6th Jul 2015
I was in Vodafone's Watford store yesterday and their employees have the worst customer service.
I visited the store to hand in my phone for repair. It was covered by insurance, and the claim was reported and logged the day before. The insurance department said to go to the Vodafone store to hand in the phone for repair, which I thought would be a simple task, how wrong I was:
1. We waited 30 mins before we were served
2. Once I was seated the sales representative was rude and unhelpful
3. They could not find my account on the system
4. The account was only found after I suggested looking up my address
5. They took my phone and wiped it clean of data.
6. They then contacted the insurance department, but they were informed they couldn’t find our details on the system
7. We were then informed that they could not assist us and we would have to come back in a few days time.
8. On asking whether the problems we faced could be documented, they said they could not be documented
9. I then requested to see the manager
10. The manager said that the problems we faced could not be documented on the system
11. I requested that they document them by writing down the issue, so I had confirmation and evidence of what had happed, they said they could not.
12. I then asked for the manager’s name, they said they could not tell me their name.
1. 4 hours wasted coming into the Watford Vodafone store
2. Rude and unhelpful staff
3. Issue not resolved
4. Issue could not be documented
5. Manager could not tell me their full name
Bad customer experience. At this point I would not recommend using Vodafone to anyone!
Please contact me to resolve!
Reviewed by deeigoe
on 1st Jul 2015
Vodafone Customer serives - NOT, a very frustrating experience trying to get through to anyone, they don't even have the option of 'thinking of leaving us' I wonder why? very happy to take our money and ramp up our charges, but be afraid, be very afraid if you have any problem...... I have been with them for a number of years (more fool me, I hear you say!) and have to say that they DO NOT value loyalty from their customers, I suppose it's the usual NEW customers only that matter to them...... best advice is to shop around.....
Reviewed by Christine Hughes
on 30th Jun 2015
Stay clear of this lot!
Having ordered a Samsung phone from them at the weekend, and received confirmation, with order number etc. we then found the order hadn't gone through and the price had gone up by £30. Hours and hours were spent on the phone, being sent from one person to another, with some saying it would be honoured, only for the result to be that they would NOT honour the order, despite it being their fault something went wrong with it. Wouldn't touch them with a barge pole now!
Reviewed by Ty Stephens
on 29th Jun 2015
Stay away from Vodafone at all costs. If Vodafone is the only provider in your area, consider tossing your phone in the bin and getting back in touch with nature. Take up gardening, get a dog, go on long walks and live a life that's bright and free in the absence of this cancerous, lying, band of thieves.
I have lived in the UK for 5 years now and signed up with Vodafone when I arrived. Service was always poor but relatively devoid of nightmares until I wanted to cancel one of my mobile phone lines. It SEEMED like a simple procedure and I was informed that it was complied with on the spot.
It was not.
Time passed before I noticed my automatic billing had continued to pay to keep a second line open that I had not used. I brought this to Vodafone's attention and they claimed they had no record of me ever calling and that it was some figment of my imagination. There was nothing they could do... No refund just empty apologies. This was the second of several times.
GUESS WHAT?! The line is STILL open. Every time they claim that I never asked them to close it and there's nothing they can do. Every time they tell me it's taken care of. Every time they tell me some new lie. Most recently they claim that it's IMPOSSIBLE to cancel anything by phone and that I have to go to the local office in person or write a letter.
So who have I been talking to on the phone all this time? I would honestly sue them if it wouldn't cost me more time and money than these filthy lying, liars have already cost me.
Reviewed by Joe
on 27th Jun 2015
Vodafone is one of the worst companies I've ever had the displeasure of dealing with! The help desk is staffed by individuals who know and can do nothing! Everything is I will pass that request on for you and it should be sorted in 24 hours (it's always 24hours). But they can't even do that because the 24 hours comes and goes but the problem remains.
My latest encounter - I called to report that I could not access my data (I was in Spain). A very polite gentleman told me that my account had a bar on accessing data while overseas. I'm overseas a lot and this was the first time this happened so I asked how this happened why this time and who put the bar on the account. The answer was don't know on all counts.
To my surprise he told me he had lifted the block on my account - but I knew I was doomed when he said it should update within 24 hours! Of course the next day and the day after I was still without data.
I call again (I really don't know why - as I have given up on Vodafone). A very lovely lady this time. Very sorry that previous call was a waste of time as nothing was done to my account. She would fix it. Looked through my account and said I've identified the problem. I've fixed it and in the next 20 minutes you will receive a text telling you what to do
20 min later a text turn on data roaming (always was on).
Suffice to say I did without data for my holiday - I probably saved a fortune.
Reviewed by Amit
on 25th Jun 2015
dont use vodaphone postpaid connection plz
Reviewed by Antony Masters
on 24th Jun 2015
Only been with Vodafone for a week - not able to access or set up my on-line account as the wrong email was the 'Username' also they have two databases (one being C-Board/See-Board) and one wouldn't show my number while the other wouldn't show my account details. After speaking to the call-centre opps (four times) and two on-line 'Live' chats, still a problem and not able to set up or log in.
Ask for PAK codes to move to EE. Phoned customer service for PAK codes, told have to go to the store to get them. At the store told have to phone customer service. ???? So, got the store to phone your customer service. One assistant couldn't handle Vodafone's own menu system, so gave up - got your store assistant manager to take over, he also had problems with Vodafone own call centre. in the end he spoken to 5 operators, and spent 45 mins on the phone. I was there for an hour to get PAK codes. It seems to be a problem that vodafone has two databases, and from reviewers who say they have been charged twice, the two databases could be why.
Vodafone just have not got a system in place, and you will suffer if you go with them...
Reviewed by Antony Masters
on 24th Jun 2015
Vodafone UK, stop being total pants: get a 'contact us' system in place that works - an email would be good, this 'live chat' is useless - talking to someone in India who doesn't know how to fix the on-line issue.... you have a FAQ section which isn't detailed nor cover a lot of real issues. Close the call centre in India, pay for some staff in the UK and spend the rest on a better on-line facilities for your customers. No point in spending a lot of money on your revamp stores with your after care service is PANTS.... 6 days & 4 calls to 191 since new contracts and still don't have on-line account or an answer to why the login details don't work.
Reviewed by Roy
on 22nd Jun 2015
dont go there been with them 12 years no more when contract runs out bad non existing customer service and you have pay 0844 for the privilege one star is to good
Reviewed by Samera
on 21st Jun 2015
I have been a loyal customer to voda phone for many years, I can honestly say u have one of the worstcustomer services in the whole country. The first time ever I had to give my phone back because the touch screen was not responding at times and u sent me around in circles, I paid my insurance for years and only claimed on well tried to claim on it for the first time. I hope you run your company to the ground, the world will be a better place without voda phone, you employ some of the most useless people around not only to answer the phone but on your shop floors. Don't even get me started with the useless employees u have at your branch at the whiterose shopping centre in Leeds ...What a waste of air they are in that branch ... I can happily say I will not be renewing my contract with voda again ever, if I cold give u zero stars I would have !!!
Reviewed by Nick
on 20th Jun 2015
Vodafone... I've been a customer for around 10-12 years. I'm sad to say I'd be surprised if Vodafone are even operating in another ten years. I've experienced shocking customer service , inflated prices and poor coverage at best. Recently they tried to charge me well over £200 for premium rate phone calls to their own numbers trying to sort out problems with my bill that they themselves caused! Couple this with the fact they REFUSE to do any unlimited data package and my bill coming in at well over 70-80 pounds every month ( my contract is 64 pounds on it own ) while other providers offer UNLIMITED data for TEN POUNDS a month ... I feel constantly fleeced by vodafone even though I'm a loyal customer. Contract renewal due this month and I can't find one single reason I'd want to remain with vodafone . Time to change your ways vodafone... If you still want any business in years to come.
Reviewed by stacey
on 17th Jun 2015
NEVER EVER EVER USE VODAPHONE!!!
I got a IPhone 5c last year, due to me breaking the screen my sell, I had insurance and was still telt I would be charged to send this away!! However they ended up getting me into another contract (my own fault) for another 2 years!
So I got the htc mini, what a pile of rubbish, it wont let me send messages, it hangs up my calls and rings another person, wont let me on any of my apps, constantly crashes, I have 7gb and somehow I manage to go over every month!
I have asked to have a upgrade on my IPhone 5c and to do this I have to pay £300.00!
The customer service is shocking and all I get is "is there anything else I can help you with" "I do apologise" Cutting the conversation off there and then!
I pay these over £80.00 a month for phones that do not work! Wish I never ever came to Vodafone, Now they are trying to get me to order a new contract that will suit me better! I think they are cons to take as much money as they can!
Only help I got was today off a lovely ladie in store to accepted to send my phone away to be repaired. Gave me a number to ring to see if I could upgrade - to then be put through to a awful woman with the most horrible attitude!
They need to sort customer service out ASAP! How they still run a business is beyond me! Cant wait till my contracts are both up to go somewhere else! TERRIBLE!!
Reviewed by Tania
on 15th Jun 2015
I have to agree with all these comments. We too have family contracts. The cost for the device is overpriced. Have been calling customer device since the start of our contracts as poor coverage. We pay for the privilege of 4g however it's non existent in my area. Have been fobbed off numerous times. Each time I speak to a representative I'm told different excuses. It's really bad. There is nothing I can do but pay over inflated costs for a well below standard service. Can't wait to leave vodafone.
Reviewed by Mike
on 7th Jun 2015
Appalling customer service.
Hard or impossible to connect to webchat.
literally hours on the phone to attempt to solve problems.
False promises made.
There is a culture of upselling, fobbing off, lying,
My billing has been innaccurate and plain wrong.
Promised refunds have not been forthcoming.
Promised credits have not been actioned.
This culture can only be corporate culture.
Do not expect honesty reliability or service from Vodafone.
Reviewed by Josh
on 19th May 2015
So as an employee I get a great basic package and I work with one of the biggest company s in the world. What I don't understand is why its the most expensive and poorly covered network in the UK. I have been a customer since switching from EE as I get a 50% discount... believe it or not that has just saved me a small £13 in comparison. So since switching I lose signal all the time and cannot even use the phone properly at work lol..... I was slapped with my 1st bill which was wrong and caused me to get a bank charge which wasn't refunded even though they admitted it was their fault..... My second bill was £300 because I went over my contracted allowance which again was wrong. Vodafone admitted this and told me they would give it back as credit so I don't pay the next X amount of months...... This hasn't help the huge bank charges I will now get!!!!! LISTEN TO ME, GO TO EE!!!!. they have the best network with 4G everywhere and English call centers and by far the best for being competitive. If you like cheap go to 3 or extra benefits go to o2.... OR what you could do is go to Vodafone! High costs! no benefits and the worst customer service in the world. As an employee they promote customers being ripped off and have now changed our bonus structure so we get more money for selling higher products... DISGUSTING
Reviewed by Marisa
on 18th May 2015
I am not one to write reviews, but I feel I need to share my awful experience, so that others do not make the mistake of getting into a contract with this JOKE of a company. Having lost my phone, I contacted Vodafone so that I could have a new sim sent out to me. 8 days later, my new phone has arrived from my insurance company (not with Vodafone - thankfully), but my sim hasn't. Then having to call Vodafone yet AGAIN, to only discover that "the order had been placed, but not generated mam". ARE YOU SERIOUS?! They have now "promised" to have a sim with me by tomorrow's first post. This is not the first of the problems. I needed to get proof of purchase of my phone, for my AMAZING insurance company (Protect Your Bubble). I called Vodafone, who said that I would have to speak to their customer service team on the online chat platform. From this chat platform, I was passed through 3 different reps, having to provide my details to each one again, for the final one to tell me that I would then have to email in for the proof of purchase & would receive this the next day. At this point I was really annoyed and relayed this back to the rep, who then said having spoken to his Supervisor, they would send me the proof of purchase within the next 2-3 hours. 8 hours having passed their 3 hour mark and no email! I then had to go back onto their chat platform and had to give all details again. Finally I received the email, whilst I was still on the chat platform with the rep, for it not to have the attachment I required!! I was then told to wait 2 minutes, (10 minutes I waited) until I finally received the attachment I needed!!! Unfortunately I am still contracted to stay with them until December, but I will contest this due to their AWFUL customer service. Don't make the same mistake as me & stay away from this company instead!
Reviewed by paige
on 15th May 2015
Absolutely disgusting how you can take 2x payments from my bank!! You asked to see bank statements you got them told me my money would be put back in a week...a week later still no money!! And when i phone back to see what's going on you tell me you never took the money and didn't see any statments! You STOLE money and now are refusing to pay it back into my account so people if i was you i wouldn't use Vodafone because they are THIEVES!! This is being took further!
Reviewed by Kartik hariharan
from United kingdom
on 7th May 2015
Worst ever company
Bunch of actors thrives liars and comment
Never ever go anywhere near this lot
Shameful and disgusting company
A miracle tat often haven't taken any steps to shut down this shambolic operationt.
Reviewed by Mel
on 6th May 2015
Dreadful customer service. False promises.
Shameful - do not give them your business. If you do you are very likely to regret it.
They owed me a large refund and refused to pay me making numerous excuses and telling lies.
One star is actually one too many!
Reviewed by Nicola
on 29th Apr 2015
I ported my number to Vodafone and since the 5/4 (today is 29/4) the data services have not been working. The issue has been escalated through customer services to the technical team and from them to the "super" team. No one has contacted me to update me on the situation and when I contact them (I have spent hours on the phone waiting and in store queuing) all they say to me is that it is being looked into but they cannot give me timescales. It is now coming up to four weeks of this problem not being resolved. I have written to the director's office. They have found a way to fix the problem but because of a backlog (obviously loads of people are experiencing technical problems with their Vodafone mobiles) I am still left waiting!!! I do not recommend switching to Vodafone!!!
Reviewed by Nigel
on 9th Apr 2015
I have been a Vodafone customer for 10 years, I manage several accounts for my family and I have now moved all but 1 away from Vodafone and when that one expires I will also move that.
Last month I received a bill for nearly £140 - my standard plan is £34 a month and includes unlimited calls and texts so this additional amount was for going over my 1Gb data allowance. The phone is my wifes and I immediately checked with her to see if she had received the text message notifications about approaching the data limit - she hadn't, I switched the data off as she had already exceeded the next months allowance as well - pretty much rendering the phone useless outside the house for anything but making calls.
At this point I would like to be clear - going over the data limit is my fault and I do not blame Vodafone although we should have received warnings which didn't arrive - as Vodafone helpfully point out though their terms and conditions exempt them from any blame for not sending the warnings.
As a long standing customer I approached Vodafone customer service - not easy by the way - the chat service was often unavailable, sending an email results in an immediate automated reply saying they are dealing with your complaint, followed 24 hours later by another email informing you that they cannot deal with complaints via email for security reasons and refer you back to the chat. You could phone but I prefer a written record when complaining or dealing with customer services.
The first time I contacted customer services I had an online chat with Katie - Katie read my issues and then tried to up sell me to a more expensive plan. This seemed to be Katies only real interest - despite my explaining that having an extra 1Gb or 2Gb would not really help and the increased cost would be better put towards an unlimited data plan from Three mobile or another service provider. When I started talking about moving away, Katie asked for my number and called me, I now realise that this was because what she was about to tell me was a pack of lies and she couldn't tell me this via the chat as I would get a copy of that. When I spoke to Katie she said that they were about to launch an all inclusive data package and that I would be able to have it for the same rate I am on now. She would need a manager to authorise this and he would call me back in the morning. I am still waiting for that call. Katie just wanted me to end the chat and she presumably would have marked that as a resolved call.
I started another chat today and spoke to Riley - Riley was not interested in helping me at all - he just kept pasting links to the terms and conditions . and offering me data bundles and contract up sells and didn't seem to grasp that I was looking for a resolution to prevent a re-occurrence as I could not afford to spend £140 a month on a single phone contract. What I asked for was for a cap to be put on my account so that when my data allowance was used up I could not spend any more. Vodafone do not do this - most other mobile operators do and I think it is time that Ofcom looked at this practice by Vodafone.
I asked for the call to be escalated and it was to a guy called Albert who asked for a few minutes to review the chat ( I am 2 hours in by this point) I am not sure what Albert was reading for the 7 minutes he was away but I am pretty sure it wasn't the chat I had with Riley - eventually when I got him to focus on the issue he, like Riley - pasted a copy of a link to the terms and conditions and tried to up sell me to more expensive packages.
Just a note here to Vodafone - I am paying £35 a month already for unlimited calls texts and 1Gb data and I am tied in to a 24 month contract - I have 2 other contracts with Three mobile, for £25 month and I get unlimited data - unlimited texts and 2,000 minutes (5,000 minutes to 3 numbers) oh and in most countries now I can use this bundle without any additional charge so I get unlimited data in most of Europe - I am also only tied in for one month
So I explain this to Albert and point out that I would expect some help from Vodafone for my loyalty over the last 10 years - his final offer is that if I take out a data bundle - extra 2 Gb for an extra £10 month he will discount my last data bill by 20% - Wow so for my loyalty I get to increase my monthly spend to £45 and you give me a one off discount from a ridiculously inflated data bill of £20.
I think therefore that the message is clear
Vodafone DO NOT CARE about their customers, they treat us like idiots , they lie to us, they rip us off on data charges and they do not put in place simple measures that would allow you to control your spend and set limits. Time for Ofcom to act and time for the rest of us to act by moving to a mobile provider that listens to its customers.
It will now be cheaper for me to remove the Vodafone sim and replace it with a Three sim with unlimited data and just wait for my Vodafone contract to expire.
Reviewed by Mensah
from United Kingdom
on 6th Apr 2015
I have been a loyal Vodafone customer since I was 18 years old and I'm now 32 that shows how long I've been loyal to this company!! Feel stupid!! about a year ago now I took out an additional price plan with Vodafone and immediately they started over charging me for data until this day they have not refunded me the £2000.00 they have overcharged!! I spoke to numerous customer service agents who empathise profusely. So many have advise me that my refund will be done shortly I hear that every week and it's got to the stage where they called me last week and advised after a year of back-and-forth them accepting their mistakes...... #bang actually they decided it is not their mistake and I am not due any monies!! can you honestly believe this......how does a company treat individuals like this??
Hold on wait Vodafone goes on its mass reputation and branding, there are many companies who have mass branding and people following such as the Marriott, Apple's of this world but they don't treat their customers like this unfortunately Vodafone is purely after the £41 a month per person and really doesn't care about their customers!! I'm not a vindictive individual but I just want others to know "don't go to Vodafone save yourself the heartache once and for all because in the end it won't end well trust me"!!
Reviewed by aleks
on 31st Mar 2015
i am so furious that i can barely write this review.
vodafone are the single worst company i have EVER had to deal with.
they are "corrupt". they transfer you countless times with no intention of every dealing with your concerns/issues.
23 months after i stopped receiving acceptable service to my work place in the MIDDLE OF CENTRAL LONDON!!!!! I still can not get any refund.
They are crooks. If you think your operator is bad, you have no idea.
I have been with O2, Three and Vodafone. I had no idea how bad it could be.
Reviewed by Jacqui Smith
on 26th Mar 2015
You are lucky to be able to use Vodafone because I have an address which has no street name or house number. Apparently their system can't recognise my address. Pathetic isn't it?
Reviewed by Honest Jack
on 22nd Mar 2015
Warning about Vodafone
Vodafone is a corrupt company and they know exactly what they are doing. I will not bore you with the details of problems I have with them but when it comes to helping customers there is no one worse. I have read the other reviews and my experience is identical to Dominic.
You will get through to a call centre in Cairo, India or Cape Town 75% of the time. Their english is hard to understand and they are robots. Repeating the same lines pinned on the tops of all their computer screens. If they do understand you they will be no help. If you get through to the call centre in Ireland or the random helpful employee you will get little help because they are bound by the same restrictions. "A manager will contact you in the next 24 to 72 hours".
I have never received a call back.
To complain you can email but I have personally had managers from my local vodafone store email and ring them and they feed them the same lines or completly ignore the email.
Vodafones front is the staff in the stores are helpful and friendly and they will do all they can to help. If they cannot then get ready for a fight.
Seriously (put on some fight music)
I am sure many customers have had good experiences with vodafone and lucky them, but I would warn anyone thinking of joining them, think if anything goes wrong that can't be handled in store it's just not worth the risk.
I write this still waiting for a refund of almost £2000 that has been escalated (which means flogged to another person) for 6 months now.
I feel harsh writing this but everything is true, they are the worst company I have ever dealt with and anyone looking to enjoy there new phone etc. Stay clear of them.
Join another network as I hope to soon and really have a look at how this company works.
I would not wish my experience on other consumers. Which is why I have written a review for the first time.
"Vodafone a network you cannot depend on".
Reviewed by natalie
on 14th Mar 2015
What a total nightmare vodafone are. After being hit with a phone bill for 492 this got slighty reduced as vodafone had not been marking my payments off for 3 month this still left me with 282 to pay for one month because I had apparently went over my internet allowance of 10gb the attitude of the customer services team was disgusting. I would not recommend vodafone to anyone total rip offs!!
Reviewed by ck
on 9th Mar 2015
I was told any service is a service by vodafone well to me its unacceptable its all gone down hill from sixteen years ago i want out.
You call customer service its unprofessional it sounds like a party in india. belfast was better but the promise to sort stuff and get a manager to call never happens promise all broken at voda dont take a contrat out it effects your health.
Reviewed by sophia
on 4th Mar 2015
For the last 3 months if not longer i have had countless conversations with Vodafone over the phone. Every time that i called i was fobbed off told a bunch of lies and rubbish just to get me off the phone.
It all started when i received an extremely high bill that i wasnt too sure about so i requested an itemised bill which was then sent to me via email. After looking through this i realised i was at fault and resumed to calling vodafone to set up a payment plan. I was told that i could call up at the end of each month and pay an amount of my choice, which was perfect for me.
Until i called up the second month and asked to make a payment after my phone had been cut off, to which i was then told that this was no longer available and that i would have to pay the full amount there and then to be re connected.
After a very long conversation with the women on the end of the phone she reconnected me with me being told i could call up the next day once i had been paid to organise i payment plan.
So this is what i did. The man on the end of the phone told me that i could set up a payment plan and a direct debit for my usual bill at the same time. So i did so. Thinking it was all sorted i went on with my day to day business, until i went to the supermarket to buy something and my card was declined twice.
To which i then checked my bank account to find that vodafone had withdrawn the full amount out of my account.
FUMING! i called them and asked why and they said that it was not possible to have a direct debit and a payment plan set up at the same time and was told this would be rectified.
After this long hall with them i thought that everything would be sorted.
In short. They withdrew the amount out of my account 3 more times over the following months, i called them and told them that i wanted the direct debit taken off and a payment plan set up. It took me to threaten with the ombudsman, to ask for 5 managers to call me, to which only two called me back, long 1 hour phone calls every week for months and finally i got it sorted only a month ago.
This month the amount that was reduced due to the hassle from them was withdrawn from my account along with two other amounts that i had no knowledge of agreeing too.
I called them up and asked about the two payments. 1 was for a past bill and the other was for the FIRST PAYMENT PLAN that i set up in the first place which SHOULD HAVE BEEN CANCELLED. After a lengthy phone call i managed to get this refunded to my account and i asked for an itemised bill for the 2nd amount that was taken from my account.
This was sent to my email which i checked straight away. The reason for the extra charges that were added on to my bill, were due to extra mins that i had used. Looking down the bill there were no extra charges for any calls stated apart from two txt messages, which i had accounted for.
I then AGAIN called vodafone for the one hundredth time in the last 4 months if not more to ask why these charges had been taken out of my account, when the bill stated that there were no charges made. The man on the other end of the phone said that it was due to ME COMPLAINING and that EVERYONE who had dealt with me had got confused and so had the system. He never really explained why it had been charged to me, but did say that due to me disputing the BILL which i never actually did they had credited my account and that my account was £60 in credit...i told him that that made no sense as i had just made a payment for a larger sum of this and that i had not been notified of my account being in credit.
Im sorry for my long winded MOAN, and though it eventually got resolved i have still not had the refund of £17 and £50 placed into my account. If i had not asked for that bill Vodafone would have got away with taking that money from me and i would be none the wiser.
Beware vodafone are money sucking leaches and they will leach you for every penny that you have. To call their customer service team a team is an utter joke, there is no communication between staff or managers and it is a disgrace. i cannot wait till i can get rid of the idiots.
for your sanity and money DO NOT USE VODAFONE!
Cutt off numerous times
put into arrears with the bank, with these charges not being paid back
told lie after lie
do not care about their customers
take money from your account without you knowing
charge you for things on your phone bill when you havent even done what you have been charged for!!
Reviewed by Angela
on 3rd Mar 2015
I have been with Vodafone for 10 years but a divorce is on the cards. Three weeks ago, I paid my bill of £131.28 with my credit card (as they were debitting my account at odd times!). To my surprise, I realised that this sum had been taken from my account TWICE. I thought foolishly that this wouldn't be a major problem: a bank statement could have resulted in the overpayment being repaid in a matter of days. Wrong! I have emailed copies 3 times, but all have been lost in the Vodafone ether. I feel for my fellow customers - the incredibly long waiting times (why?!!). Employ sufficient staff to deal with the volume of complaints (oops) calls. First chap suggested that I send copy of the bank statement to Customer [I don't] Care. He had ever confidence that the funds would be reimbursed within a few days. A day later, I received an email from said team, which invited me to "click here" for live chat with an advisor - this requires you to write long messages back & forth. Don't bother - they ask you a thousand questions that lead nowhere. The connection will be lost - they promise to call you back when it happens, but they don't! - I say this because I've tried 3 times. No one called. Complete waste of 30-40 minutes each time! Worst thing is that when you do speak to an advisor, you have to repeat the same issue each time. I called my bank; Barclays informed me that a number of people had called them about Vodafone not returning overpayments. Shocking that Vodafone is in disrepute with the banks. Alas, the payment could not be recalled. I've made 9 calls to Vodafone. Last night, I asked the advisor to tell me why I might be calling. He could not. I asked him if Vodafone uses a shared database to record customer information: yes, he said, but they only record what they believe to be relevant. Complete untruth but moronic as even the most brief records of my previous calls would not have necessitated me having to repeat the whole sorry saga yet again & again & again! Each time, they apologise & make empty promises that this time it will be different, they really want to help etc. Don't be fooled. Three weeks later...still not resolved. Last night, Austin felt my wrath - he had the audacity to tell me that he had "good news". What? My account has been credited by £85!! So, I ask, does that mean that you'll also return my £131.28 to my account. No? Eventually, he said that I could take my bank statement to a Vodafone store & they would reimburse me. The nearest store is one hour away. I am going to call Vodafone today, to ascertain whether this instruction is on their screen. I know it won't be. I will drive for an hour & be advised some nonsense. I have zero confidence in this company. It does not care about their customers nor their staff who work in such incredibly chaotic conditions. Vodafone! Get your act together! If anyone is considering taking out a contract with this company, don't! They charge more for shockingly poor customer care. Thankfully my contract has finished, my prison sentence is over & I will certainly not be renewing it!! Vodafone - I don't want/need any more apologies. I need you to return the overpayment that you have been unlawfully holding for two weeks. You have a bank statement that shows transactions for a week after the overpayment. As a valued customer, and for the sake of the company reputation, reimburse my account!
Reviewed by phil kingston
on 25th Feb 2015
if i could give them 0 i would , how is there call centre ever running ? after call after call still cant sort problem out they never seem to no what there doing . i cant believe i have 22 months let of such a shamble company . i dont recommend vodafone to anyone keep well clear find better mobile provider .
Reviewed by jim thomson
on 25th Feb 2015
Re. Ongoing saga....jist tae let ye ken how things ars goin here at the bothy it now appears that vodapain has blocked ma tablet so ah couldnea gee ye the news. If this is the actions of the editor then shame on ye !!! Any way ave sent ma complaint tae the ombudsman and the are nea help!...so now i go to the media and see if national bad press and radio will prompt a positive response from vf.to vodafone.....can ah ask ye how come the automated payment system will work once the bill line is aboot tae bee cut aff ...but it wunnae work when ye try tae pay it on time .!!! Right! Ahm awa tae feed the ewes ...feckaff!!!
Reviewed by Tawanda
on 23rd Feb 2015
I have been with vodafoe for almost 4 years now and i have 2 contracts with them. I upgraded my phone in February 2014. I was offered a samsung s5 which includes a 4G plan for an extra charge and the overall price for my contract is £57/month.I then took the contract and I have been using it fine in London. I then moved to Plymouth for my studies. The 4G has never worked there but works fine in london. I then call vodafone so that they can cancel the service and refund me the money i have been paying for a non working servive. First i was redirected to almost 5 people only to address the same issue over again. Customer service team told me that its not vodafones problem because i took my contract based on the fact that i live in london. But then again my 4G should work in the Uk regardless of my location. I am not talking about bad reception, but a non functioning 4G network at all. I am not very much happy with vodafone and i would advice people to use 3 network or 02. Their 4G works everywhere and contract prices are reasonable. Vodafone customer service team are also the worst trained mobile network representatives on earth. I will never stay with vodafone again.
Reviewed by jim thomson
on 9th Feb 2015
Aye,aye..,here's the latest in the ongoing battle wi the neepheeds.....ah git a text fae them tae say they will call me in the next 30 meenits tae discuss ma complaint. Michty me!ah wis fair gobsmacked! Ony way the phone rang (mind am on the ferry back fae tiree,whit a rare doo it wis, agus uisge gu leoir!as they say there) it went something like this.....I'm sic n sic an am very sorry to hear yeve hin ah this bother (ah Cannae dae the Egyptian?? accent) ony way he recond there wis a problem was ma credit card or ma debit card....says me I kin tell ye richt noo its no ma credit card cos ah dinnea hae wan!...."ah then it must be your debit card"...no, it works just fine ah says cos ah use it ah the time!so he wanted me tae pay ma bill an he wid see if ma card workit.... nah min !ah says, ahm nae for that,whit ah won't is yer automated payment system sortit oot !!!........So yer man says tae me I will take 5 pounds from your account to see if the system accepts your card (he had said my particular brand of card would not be compatible with their system).. This is the card ahv aye used fir years!!...so ah gae him ah my numbers an bang goes a fiver....fine ! ..ñoo he says "there might be a problem with our system".......feck!!!!!ave been tryin tae tell yeez that fir 18MONTHS..!!!!!.so yer man is gonnae phone me back in 72hours.whit will happen ?? Can ye bear the suspense? ....maybe ahll gie them aye star..... But that's a big maybe,.... MIRK !....JESS!..will ye stop that barking!!!.... [Editor's note: Jim, our review system may stop accepting your reviews soon. Let's just have one final review so this doesn't end on a cliffhanger, then let's give other people their turn.]
Reviewed by jim thomson
on 5th Feb 2015
Aye aye here we are again an the phone's no been "restricted"yet! Ah hiv tae say ave only tried tae pay ma bill 4 times the day an once on the tablet...no,twice but onyway ahm still hookit up tae the system.an observation ave made on the web page the nicht is 'mandatory fields'........mandatory fields?? Well ahm fair flummoxed,! The 'field'in question is street name.......street name?feckn street name!ah live on a ferm wi nae streets onywhore in sicht!!! But we do hae fields but nane o them are mandatory as far as ah ken ony way.wid some o they neepheeds at vodicafone get somebody tae help them oot wi the things that they dinna seem able tae understand.
Ah heard on radio Scotland the day that BT has bought EE,..oh oh! Look oot VF you too o2. Onyway ahv rambled on long enough for anither nicht,will I be excommunicated the morn? Ahll let ye ken in the next installment,ahm off tae ma bed, g'nicht all..oh an watch oot for the hornygollichs if yer oot on the hills.an Vodafone gets nae stars AGAIN ...shame!feckeff!.
[Editor's note: Jim, your tale has become an epic. I hope it will
not end in tragedy.]
Reviewed by jim thomson
on 4th Feb 2015
Me again,with tonights episode of a saga that's been going for 18 months with no end in site,last night if you recall I was trying again to pay my now overdue bill to Vodafone using their otayfek paymental system as well as online on my tablet, so tonight I try phoning the payment service and tonight I tried 6 times was cut off 4 times (by Vodafone) tried to make a part payment as that is an option to see if that would kick start the workings but was told that was less than the required amount, right, add another tenner see what happens...."that amount is less than the minimum" feckit!... Put in the full amount "that amount is less than the minimum"#@#@#!!typed in 70000 .................."that amount is less than the minimum" feck,feck,feck,.....Oh aye,nearly forgot tae say that while o this wis on the go my trusty tablet had tried for over an hour tae connect wi vodafone online, feck,nae luck,so am givin up fir anither nicht,ah micht git cut aff the morn, bit ahll let ye ken. G'nicht all.by the way it says 1star but ah mean nae stars .feckaff!!
Reviewed by jim thomson
on 3rd Feb 2015
Just a quick up date on the last report.... After the Vodafone web page informed me that a "technical error had occurred" and I gave up for the night I have an email on my phone saying... Hi,we've received you're payment and we are currently processing it. If you need any more help,our online help centre is open 24/7,to view your bills and manage your account online, visit......feck, I go back online and ........what do you know ....YES!.....errrr....no feck! Still not paid.by the way, this is the normal occurrence after the "online experience", now what happens is in a day or two I get a rather 'stern' voiced recorded message to say that my phone is about to be suspended and I MUST PAY IMMEDIATELY !!!no apology for the useless system THAT DOES NOT WORK!!! For the love o crust get yerselvs sortit oot.whit a shower o numpties.am awa tae ma bed!gnight all.
Reviewed by jim thomson
on 3rd Feb 2015
Me again,just been trying to use automated payment service again,and yet again it did not work. Tried the web site.....sorry were having technical problems at this time try again later, I'm told. So I will get to have another go at them (Vodafone) tomorrow night!.oh and thanks for censoring my last report,I did not mean to type **** I meant backside, its this ***** phone. [Editor's note: Jim, it's a pleasure to read your reviews, even if we have to censor them :)]
Reviewed by jim thomson
on 2nd Feb 2015
This customer has given Vodafone -5 STARS and if I ever get that CEO I'll give him a boot up the backside!.I've been with Vodafone since 1996 (at that time it was Scottish telecom until Vodafone took them over shortly after) everything was fine for years until I had a problem with a Samsung gallexy,the phone had been repaired under Vodafone's insurance cover some 3 months before,fine, then it started playing up,screen going black,not fine,I got so cheesed of with the thing I gave it a good hammering till it died.by this time the contract had ended and I bought second hand fone on fleebay,cancelled the insurance and got a sim only plan.......well,that was the start of a long and ongoing dispute with Vodafone..... Why ?? Well,for about the last 18months I have never managed to pay my bill using the "automated payment system " it takes all my details then says "sorry we're having trouble taking this payment" then starts off again saying "right, let's get that payment sorted for you" and will do the same thing all over again and again and......OK I have to speak to an agent give the card details and then the next bill date comes round and.....yes,same hassle.I even got a tablet and mobile internet thingy so I could pay online ....I think its actually worked twice in 6 months. #### so what's yer problem ? You ask,well each month when I've given my details on the automated system and get kicked out,I have to speak to someone , give them card details ,payment taken,I'm told "the automated system will DEFINATLEY be working next month" .....and each month it never is. Vodafone are trying their damndest to get me to set up direct debit, but I flatly refuse their kind offer so they can't steal money from me their not entitled to !!,I've emailed 2 formal complaints to the current and last CEO with as yet no satisfactory outcome.I'm not going away,I won't be giving up I will be calling Vodafone every month and give as many of their agents a real tongue lashing!! And I would say to stand you're ground and give Vodafone the treatment that they so richly deserve,don't be intimidated by their threats,put it this way;if you bought say,a car and it gave so much problems you would be fully justified in seeking recompense wouldn't you ?and to you Vodafone..we will bring your walls down!you've just got too big for you're boots,and to you're CEO come out of your hole and face us!
Reviewed by DaveW
on 2nd Feb 2015
Vodafone are dreadful, they have little or no regard for their customers, I have had the phone put down on me when I asked to speak to a manager, they have lied to me on numerous occasions, don't waste your money.
Reviewed by Will
on 24th Jan 2015
Absolutely shocking customer service, been online for two hours talking about a broken handset for them to then decide they wouldn't fix the problem without charging me. really not happy.
Reviewed by David McGargill
on 21st Jan 2015
Well done ashton on your first chat very helpful
Reviewed by O
on 19th Jan 2015
The most useless company I have ever come across. Over two months to get them to take back a broken second-hand phone they sent me. Still waiting for a refund. With O2 now, much better company I think. If I could bankrupt that shower of imbeciles I would. Nothing but liars and money grabbing .....
Customer care, absolute rubbish, couldn't give a s.... once they have your money. Absolutely inefficient. Get a phone from anybody else and don't waste ten hours of your time trying to get them to do a simple task. Just getting started on this shower. Why be polite, I spent hours being polite. Cheap labour from the colonies that were. Much better deals out there. They record their calls, I record my calls, don't like that, they certainly do not, no siree. Do you know what the letters in Vodafone stand for.
Reply by jim thomson
on 2nd Feb 2015
Well,I see you're a real fan of vodafone.....just like me! I've been at loggerheads with these bampots for the last 18 months.see my review posted 2/2/15,Jim.
Reviewed by Ray Todd
on 18th Jan 2015
Vodafone have recently gone right downhill.
I have been with them for decades and they have been ok but it seems that has now finished.
They don't have the common courtesy or business etiquette to return promised phone calls or answer emails anymore.
It seems they just don't care.
Probably the competition is getting to them.
Time to move on.. there are much better deals out there.
Reviewed by maureen
from united kingdom
on 13th Jan 2015
Utterly useless, they should be put out of business, taking
peoples hard earned money for nothing.
I CANNOT top up my phone despite trying online and by text, AND by phoning Vodafone themselves, and having to register
my mobile phone details everytime I try to top up.
They gave me an IOU for three pounds, and then I used it trying to top my
phone up unsuccessfully!!!!
Reviewed by Guy Trevelyan-Martin
on 9th Jan 2015
I decided I would post a review saying how terrible they are at resolving issues every time I was reminded of an issue. Another incorrect bill and no recourse. Has anyone bought insurance from them? Did you get a demands and needs statement and key facts. I didn't. If you didn't we can give them the kicking they deserve by reporting them to the Financial Conduct Authority for mis-selling insurance products and this could cost them. Google FCA and make a complaint to the FCA who will then get on Vodaphone's case giving their (unnamed) compliance officer no incentive to get out of bed in the morning.
Reviewed by nicholas roberts
on 4th Jan 2015
I rang your asian hotline to say i had no signal.they said work was being done on masts. Although local shop said no upgrades in area for 18 months.was promised refund for lack of connection then bill was £11 more than monthly payment.why do people get treated like this by a bunch of liars. Staff paid to lie or be obnoxious. 59billion company with no signal .
Reviewed by James
on 30th Dec 2014
Really don't understand all these negative comments about Vodafone and its customer service. I have been with Voda for 10 years and have never found them anything other than polite and helpful.
Recently I was proposing to leave because their 4G in my area was very poor and 3G not much better. I called customer service and was given a PAC code without any problems. I tried to sign up with EE. Endless problems which finished up with my being turned down by their credit department because of my credit rating. They did later apologise because they had 'made a mistake'. In the meantime Voda fixed the local network and 3G and 4G are now great. So, I'm still with them on a very competitive price plan.
Reviewed by Khan m
on 20th Dec 2014
The song Vodafone play when you are on hold goes like this " I believe every lie I ever told" isn't that ironic. Here's what has happened to me. I have been calling Vodafone now for a week, I keep getting put through to Egypt call centre. I took out four contracts in August this year and two had free spoitify for two years. After 6 months on one contract spoitify no longer works. Spoke to Vodafone first they said fault lies with spoitify . Emailed spotify and they said Vodafone only gave you a 6 month package and they need to reinstate it. Spoke to Vodafone they said "oh yes....sorry we will reinstate it for two years" . It's Still not Working so I rang Vodafone again again and they said its spotifies fault email them these three questions. I did and spotify said nope it's Vodafone they need to send you a reactivation code. I spoke to Vodafone they don't want to know. It's now been over a week and nothing resolved. Thank you to God none of these staff work in an industry where they would require real skills and knowledge!!!! I asked to speak to a manager and my request has been forwarded......but wait for this......it can take up to 72 hours for a manager to call me back!!! When they wanted to sell me the contract I was called/contacted day and night. Now I am asking them to honour the terms of the contract and they don't want to know. Appalling phone company. They use bullying tack ticks on the phone if they don't want to hear what you have to say they cut you off. No one takes responsibility they say they record their calls but it's only to trap the customer not to hear the lies their staff say. Avoid Vodafone if you can rubbish customer service especially from staff in Egypt. I spoke to Salma , Salah , Ahmed and many others all from that part of the world . Their English is poor when they referred to six thirty as a time she said "six and a half!!!! I mean come on if you can't even say the time correctly what hope in hell is their you can understand phone issues.
Reviewed by Steamboat Bill
on 9th Dec 2014
Dreadful, dreadful, dreadful.
If I could possibly give this company fewer stars I would.
Fair-play, a couple do their customer services people where very pleasant - I should know as in the process of one simple query I was passed to 9 different people and had to explain my problem and give my security information to each one. Most of them weren't so pleasant and almost all where as useful as a brick wall.
In 48 hrs I went from looking at upgrade options to closing the accounts on both my phones and taking my business to Tesco Mobile.
I won't bore readers with the details of my complaint against this company because, quite frankly Vodafone, has already taken as much of my time as I am prepared to give them.
Reviewed by Rahul
on 8th Dec 2014
The worst service ever I regret ever going to vodafone, they lie never call you back even after 3 different people assured me they will. Had been overcharged as a mistake from them the lady understood n said everything will be sorted at the end of the month. Guess what nothing was sorted so called up n the guy said I was lying about the fact she offered £20 credit on my account for inconvenience he then tried to haggle n offer me £10 instead of ;£20 I told him to check the recordings he said you will get a call in 48 hours. No call, spoke to another lady who said its not vodafones fault but it's the individuals fault. I mean really is that the best excuse u can come up with. Anyway assured me she will keep an eye on my account n will call on saturday with an outcome. Guess what... No one called so I called them but was advised to call on Monday, tweeted my frustrations was told to go on live chat and all they do is make u wait an hour call u and put u through to 191 now this happened twice but when they transfer u they cannot help as they are only dealing with general enquiries went back to live chat n explained what I was told but yet they done the. Exact same thing ccalled me up n put me through to 191 n hung up n disconnected the chat to avoid me. Now today is Monday and I have had no luck with talking to anyone with some sense I have had to also cancel my direct debits to avoid having almost £200 taken out of my account. Their level of service is pathetic and I regret ever choosing Vodafone I am moving from them ASAP n I wouldn't even recommend Vodafone to my enemies that's how well you have done with your customer service. Oh almost forgot one of the colleagues when I was explaining there had been a mistake from vodafones systems he just Iinterrupted and said no n did not let me finish what I was saying this happened 5 or 6 times before I lost my temper and told him to log a complaint about his service his name was Claude but I can most definately say that wasn't done.so keep it up Vodafone u just lost another customer along with the rest of my family.
Reviewed by Suzanne
on 4th Dec 2014
After receiving a bill for almost £200 at the end of my 24 month contract Vodafone done everything in their power to make this situation worse.
I asked if they would accept a payment plan. Where every month I make a smaller payment until the balance is paid, this was deemed as unacceptable. The options I had are as follows:
Option 1 - send Vodafone my handset that I got when I entered into my contract. (valued at £100 by their team) then pay the outstanding balance of £87 to cancel my contract. If I can not afford to pay the outstanding £87 in one go I will continue to be charged for services that I am not in receipt of. (adding £42.00 for every month I can't pay and with the added benefit of no phone.)
Option 2 - Pay the full balance today and cancel the contract, upgrade to a new contract.
Option 3 - Pay £104.00 today and the rest by the 21st of December.
My contract with Vodafone ended on the 7th of November 2014. The billing issue is from October. Since then I have contacted the company, been passed around from pillar to post. Each department blaming the other for lack of communication. I am still no further forward with a resolution. The experience I have had with Vodafone leads me to believe that this situation will not be resolved and therefor leading to the services of the Ombudsman.
I have been with Vodafone for almost a decade, every time I upgraded my phone I was told how loyal and valued I am as a customer. so...where is my loyalty from Vodafone when I really need it?
My advice? Take your money and your loyalty to a company who understand the definition of the word loyalty.
Reviewed by angry vodafone customer
on 27th Nov 2014
Honestly, they don't even deserve one star. Worst service I have ever come across. Stay well away...wish I'd read the reviews before I took out a contract!! Thieves.
How is it they're allowed to operate like that?!?
Reply by Nadia
on 1st Dec 2014
Vodafone initiated my entertainments package and then removed it for no reason - entertainment package still not re-activated after 2 weeks of empty promised and total of 4 hours spent on the phone with them! This is the worse mobile customer servcie I have ever experienced
Reply by Cathy
on 2nd Dec 2014
I have never ever come across such appalling customer service in my life. I have spent an excruciating number of hours on the phone to vodafone customer services and in the store, trying to get an extra plan payment that vodafone effectively stole from my bank account refunded (0nce they have your direct debit details they can take anything they want) - in addition, although I have been paying for 4G for 3 months they have never supplied it, and refuse to address the situation. Of course I am trapped into a two year contract with these inept bullies and thieves.The vodafone manager of the store advised me to take them to court! - as he could do NOTHING!! Avoid this company like the plague...
Reply by angry vodafone customer
on 3rd Dec 2014
I am willing to take them to court if needs be. Maybe if enough people do it at the same time...
Reviewed by Debbie
on 25th Nov 2014
Vodafone....complete waste of space, customer service.....total pants...frustrating and infuriating!!! Never will I take up their services again, complaint big time on the way!!
Reviewed by nigel rayner
on 14th Nov 2014
awful customer service and totally incompetant
I signed up 15 months ago including the free entertainment pack which I selected Spotify. Every month since I have been charged £9.99, and have had to phone them to get the charges taken off. Every month they tell me to uninstall the app and reinstall to fix the issue. Guess what the following month it appears on my bill again. So Fed up arguing with them each month I want to cancel, now they are telling me if I want to cancel they will charge me a £700 cancellation fee, for their incompetence. Shocking, will never use them again and will spend all my time reporting their incompetance on every site I can find. Stay clear of this company. Won't make much difference but will also email my telecoms manager at work as Vodaphone are partners, so they know the shocking treatment they give customers.
Reviewed by Gary Jackson
on 11th Nov 2014
Vodafone has got to be the worst web site I have ever had the misfortune to use. Apart from being slower than dial up, one is sent around in endless circles trying to find a simple answer to a question. It refers to Live Chat but there are no links to initiate such a thing. Contact details are scant and the 191 call option is pointless for anything other than being annoyed by details that can be found on line.
If you do call them, they are more interested in harping on about a new iphone that you don't need, if you have Note 4, than connecting me to someone I can talk to. The first option for every call should be, 1 to talk to a real person, 2 if you want grow a beard waiting for your question to come, which it won't and 3 to hang up and change provider.
I tried leaving a month ago and got persuaded to stay with a half price 4G price plan. Big mistake. I'll be leaving next year!
Reviewed by mane
on 6th Nov 2014
The worst telephone company ever is Vodafone.
They withdrew over 700 pounds from my account when my contract was terminated within the 14-day. This is my second call to get my money back but in vain. The made me hold the line for over 47 minutes without warning me. I had to hang up. I WOULD NEVER RECOMMEND IT.Worst customer service ever.
THREE are the best in terms of customer service from my experience although their coverage needs improvements.
Reviewed by Neil
on 6th Nov 2014
I'm from oxford. I transfer to vodaphone because I want to avail of the 20 % discount ... And also the 6 mos free netflix and sky sport. Two weeks have passed and still I don't received any text that will give me the link so I can use them. It's so frustating ..... And when I go to the city center and try to use my internet while I'm on the bus . My phone just went to GPRS mode, they promised a 3G to 4g. It's really rubbish services .
Reviewed by Casmanx9
on 26th Oct 2014
Why is there NO internet or phone coverage in large parts if the Cotswolds specifically Stow Bourton on the Water ? Shocking in October 2014! What is going on? Locals said they had to change to O2!
Reviewed by Funso
on 23rd Oct 2014
During my entire existence I have never experienced such terrible service!
I placed an order for the new iPhone 6 on 15th October as I needed a new phone and realised I could get NHS discount with vodafone, when placing the order it said it was in stock and available for next day delivery. However after I placed the order the system then informed me the phone was not in stock and could take between 1-2weeks.
As my current phone is barely functioning and I don't have enough minutes I am really stuck at the moment hence why I ordered a new phone. So in my desperation I called vodafone on 18th October to inquire when the phone might be delivered, I was told by the employee that the phone was currently not in stock, but they where expecting a delivery on Wednesday (22nd oct). After hearing nothing through email I again today (23rd oct) called to inquire about the situation. After remaining on hold for half an hour I was told by the first lady I spoke to that she couldn't find my account, so she placed me back on hold and transferred me to another lady who found my order after awhile, she informed me it had been cancelled on the 20th, of which I received no notification, she seemed almost as surprised as I was and informed me this has never happened before. She then said my only option would be to place a new order, which as it stands would take about 2-3 weeks to arrive! At which point I told her I was not able to wait this long as my current phone is not functioning, she then also transferred me to another man who could not help, so he transferred me to another man who was extremely rude and aggressive! After raising his voice and telling me he couldn't help he transferred me to the sales team, at which point I had already been on the phone for over an hour. The last gentleman in the sales department was very nice and understanding however, he also couldn't find me on the system or help so he attempted to transfer me elsewhere. After a few seconds of being on hold, a voice recording informed me that the office was now closed and to call back tomorrow, after which the phone cut out! I feel that I have been misled by vodafone to order an item that was not in stock, even though it was advertised as if it was. After I initially made my order, I checked the website the next day and the day after where the phone was still be advertised as being in stock. This is totally unfair, and a waste of customer time, this is my first experience with vodafone, and based on this I would never recommend anybody to use their service.
Reviewed by betty
on 23rd Oct 2014
Vodafone is a dreadful company. Took out a contract for£14.50 a month at the end of August. Discovered when looking at a mini statement in September that £282.00 had been taken by Vodafone from my account without notification.They are now saying I owe another £149.00. Will end this contract immediately as it will be cheaper to pay the penalty than to continue with these excessive bills.There is never any notification to let you know you are near to exceeding your minutes and when you do exceed the charge is exorbitant.I would suggest it is best to use pay as you go but not with Vodafone.At least then you can t run up an unexpected bill. I am trying very hard to escape the clutches of Vodafone before they rob me of thousands of pounds!
Reviewed by Lyndsey McGlynn
on 17th Oct 2014
This is the content of a letter I posted to the director last week. He hasn't had the courtesy to reply and in addition, despite vodaphone not honouring the contract, the only way I can end the contract, according to them, is to pay over £600.
I am writing to make a complaint about an ongoing problem that I have been having with Vodaphonoe since I lost my Iphone 5 on the 26th August 2014. At that point I called to say that my phone was lost or stolen and the phone and the sim were barred. On the 29th August, I visited a shop where the assistant placed a new sim card into my old Iphone 4 and called vodaphone to re-establish connection. I was advised that this would take only one hour. The connection did not get re-established and I called and was advised it would be fixed within 24 hours. On the 31st August, I visited another vodaphone shop and they tried another SIM card. Again, I was advised that it would only take a short time. It did not reconnect.
Throughout the following two weeks, I spent in excess of 2 hours on the phone to vodaphone who promised frequently that the 'bar' would be lifted from my account and promised me various times that they would call me back to keep me informed. This did not happen. They never repaired my connection nor did they call me to keep me informed. I called into another vodaphone shop where I was told that the fix might take time but they gave me a 30 day freedom freebie in the meantime and assured me that my phone would be likely to be repaired very soon. The 30 day freedom freebie has now expired and this morning I have had to call and have it topped up as my connection is still not repaired.
On occasions through this period, I saught advice using the live web link. Whilst the staff were very lovely, not one of them was able to sort the problem and nobody has allowed me to speak to someone more senior.
On your website, there are various statements that I am going to refer to.
' The customer service adviser will try to resolve it all the first time you contact us, and will involve their team manager if necessary. If that’s not successful, they’ll pass the issue to our Customer Relations team to own. They are specialists in resolving complaints.
We’ll do everything we can to get it all resolved within 5 working days. If it takes longer, we’ll give you updates at least once a week.'
Firstly, if we take a look at the first sentence, it informs customers that the advisor will try and resolve complaints the first time you contact tehm and will involve the team manager if necessary. Despite having asked several times to be put in touch with a team manager, advisers have consistently refused me access to anyone more senior than themselves.
The second sentence says that issues will then be passed to customer relations. Again, they appear to be very elusive and I would certainly not describe them as being specialists in resolving complaints.
Lastly, you have been unable to resolve my connection issue within 5 working days. The last paragraph promises updates at least once a week. I have been waiting in total for 6 weeks and 4 days and have yet to receive a weekly update.
Since Vodaphone has been unable to honour their side of the contract, I would like to be released from my contract with Vodaphone and be reimbursed for any payments that I have made over the last 7 weeks. I would like this to happen without penalty to my credit rating. I look forward to hearing from you.
Reviewed by Collin
on 15th Oct 2014
Better the devil you know. I have been basically forced to re-sign a contract that I wasn't especially interested in just to "get me back in contract". They offered me 4gb a month data over two lines for (essentially) 50p extra. Great. The second line was an iPhone 4S. They charged me £2.49 to send me a standard SIM. Not great.
A horrendous telephone menu system and a 15 minute wait on the customer service line and they might send me another SIM. I expect I will be charged another £2.49.
The offers that they give for renewals? Great 6 months netflix (which sucks), spottily (which I already have) or Sky sports mobile (I don't do sport). If I do take one, after six months they will just start charging me for it. Great incentive Voda, thanks.
I have been with Voda since 1996 and am seriously thinking of telling them to jam it when the contract is out. Unfortunately the CS from EE, o2 and Three is no better. Really? Is it that hard?
So, like I said, better the devil you know and learn to hang up when they call offering you "great upgrades". It's the only way you'll get rid of them, they won't take no for an answer.
Reviewed by Kate
on 12th Oct 2014
Vodafone are just the worst. My sister has been with them for years and they have constantly messed her around. I recently just got out of a contract with them and moved to TalkMobile and I have to say it was the best thing that ever happened to me. I haven't had any problems with my signal and all that since and never go any unbilled chrages from them, providing that I have stayed in my data and it is cheap and reliable.
Vodafone just haven't a clue and even tries to get me to continue paying for them when I cancelled everything, going as far as to get a debt collector after me, yet thankfully when I explained the situation to the debt collectors I was able to get things sorted and they apologised to me (The debt collector not Vodafone) and I haven't heard a peep from any of them in the last 4 months
Reviewed by EDDIE KING
on 10th Oct 2014
I have been a vodaphone customer (since the days of the old Motorola brick) mainly due to the coverage in the areas that I operate however over the past year the service provided has been diabolical and like so many others talking with customer services is hopeless, the poor coverage dropped calls and unexplained increased costs will result in me giving up as soon as my contracts end Multi National company no Just a giant joke
Reviewed by Dawn nolan
from leeds Uk
on 7th Oct 2014
Will never use Vodafone again, every month my bill is higher than anticipated but can you speak to anyone - No,,, the service is appalling and they have had six years of taking my money, my daughters contrac is up in December and mine in June and I feel like throwing a party when I am Vodafone free, stay clear of Vodafone is my recommendation. They offer no service to you, the phone is always busy, after holding 42 minutes I have hung up, it is probably because everyone has just received their bill and complaining about charges, disgraceful service vodafone. You should feel ashamed of how you treat your customers,!,
Reviewed by Cheesed off
on 6th Oct 2014
*****Vodafone DO NOT EVEN GO THERE- literally the worst I have ever had to deal with. After receiving a larger bill than normal from them I phoned to be told my previous contract had come to an end and that if I upgraded they would only take the normal amount of money from my bank account which is what I did. The man on the phone did give me the option of waiting to make sure the right amount was taken before entering the new contract but I totally trusted him and said I would go ahead - BIG MISTAKE. They took the larger amount and then I spent hours on the phone trying to get it back..They also said if I wasn't happy with my new phone I could send it back, well I wasn't happy with it but guess what, vodafone wouldn't except it back, what a surprise NOT..there were lots of other things they lied about but too much to put on here. I am now tied Into a 2 year contract with them but when it's finished I will NEVER use vodafone again. They are a lying, cheating rip off faceless company .. In fact i dont know a single person who is happy with the service they get from Vodafone..STAY AWAY*****
Reviewed by J2oh
on 27th Sep 2014
Swapped to Vodafone I'm March. worst decision I've made with my mobile phone. Tariff is expensive and service diabolical. I realised inveigh days that I needed more minutes and was told I couldn't. Can you believe it? They wouldn't let me give them more money by improving my contract until 2015. After a number of phone calls I was told I could purchase an add on, which I did. Only to discover that Tesco offered the same Motorola phone and pretty much the same deal for almost 1/2 the price of Vodaphone.
I wish I had followed my previous practice of buying on line and checking out the review sites rather than going to a phone shop! Vodafone repeatedly comes low on the list, and I can understand why!
Reviewed by Catherine
on 27th Sep 2014
I hate vodafone. Their customer service is awful, rude, patronising, unhelpful, everything wrong with mobile providers is wrong with vodafone. I cannot stress enough what a bunch of useless rip-off merchants they are. They don't value you as a customer, they don't care what service you're getting, they are the worst company you could possibly get a phone with. Don't do it. Just finished a 2 year contract at last, and it has been 2 years of hell. Anyone else would be a better choice.
Reviewed by John
on 25th Sep 2014
Been with Vodafone for about 5 or 6 years now, NEVER had a problem with them (well apart form NO signal in parts of the town that I live in).
But the other day I got a a text from Vodafone telling me the I was about to run out of data, and for a cost of £6.50 I can get 250 meg of data added to my phone. Did NOT think about it after that. But when I got a text with my bill information, I just about fell of my seat. This is how my bill is broke down: £33.00 line rentel with calls and texts unlimited and 1 gig of data, £10.00 for an extra 2 gig of data, so my bill has always been £43.00. But as I added 250 meg of data, I worked my bill would be £43.00 + £6.50 = £49.50.
But my bill was NOTHING like that, it was in FACT £176.05.
When I phoned Vodafone, I was told that after the £6.50 (250 meg of data) ran out, Vodafone added 250 meg on my phone at a cost of £6.50, but what Vodafone did NOT do was notify me or ask me if I wanted anymore data adding to my phone as they did when my data was to run out. In fact they did this a number of times, this was all WITHOUT my knolage.
I was told by one of Vodafones call center staff that he was able to knock off £76.05 my bill so would ONLY need to pay £100, he also told me that Vodafone would STOP and CANCEL any bank transactions so that they would NOT beable to take out the full £176.05, then I would be able to pay off the £100 over the phone with any amount to pay off the £100. This was on a Thursday. But over the weekend, I had been thinking that this was a good offer, BUT in my eyes it would look to others that I knownly had all the other £6.50's added to my phone. So on the Monday I gave a call to the billing team, I was HORRIFIED to be informed that ALL the £176.05 had been taken out from my bank. I went to the bank and put a STOP an any payments to Vodafone, the lady in the bank then asked me when this money had been taken out ??? She had a look on her comupter, and told me it was taken out on that Monday morning. As I had put a stop on Vodafone that morning and the money taken out on the same morning, the NICE lady put the £176.05 back into my account :-)
This now has been going on for 3 weeks going on 4.
I am sick of telling Vodafone call staff that if they can text me the first time my data was due to run out and I can add 250 meg at a cost of £6.50, WHY did they not text me to inform me that data was due to run out and would I like to add anymore data.
A blind man on a galloping horse can see that I did NOT know about them adding anything on my phone without me knowing.
I am only to HAPPY to pay for what I have knowen that I had used before I got the bill.
Oncemore, it would be £33.00 phone rental, £10.00 for the extra 2 gig of data, pluss the one and only £6.50 that I had knowen about, and for Vodafone to rightoff all th
e other charges off this bill.
Would LOVE to know what anyone thinks about this ???????????
PS. Sorry for any words misspelt, as I know that I am NOT perfect
Reviewed by gary
from kesh northern ireland
on 24th Sep 2014
I changed from pay monthly to Vodafone pay and go and sim swap took 4days to go through told me two hours been with them two months pay and go and bang one day stops working thought networks down and turns out its not so contacted them they said I faulty sim and go local voda store and get new sim, voda store said be activated in two hours her am sitting 10 days later with been onto costomer services id say 20 times and everytime its an hour plus and visited my voda store 3 times and maybe 30 mins to 45 mins in there, and I did have to deal with them when I was a monthly contact costomer and my experience was awfull there too me and gf both switched over to voda from 02 and I up graded in carphone ware house and two months later she up graded in fone4u and 6months down the line I realised they done a mix up and I been paying both bills and rang up and they wouldnt speak me because I wasn't account holder my gf was and now she is my ex and was promised a full refund that august last year and I still haven't received and only they only network I coverage at home I wouldnt be there so don't go to Vodafone stay well clear