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Vodafone

 In a nutshell  
 

Last updated September 2013

Vodafone was the UK's first mobile network and made the UK's first mobile phone call back in 1985. It launched 3G services in 2004 and 4G in 2013 and is one of the largest mobile operators in the world.

Best buy: Vodafone from Vodafone (£0.00)

 

Vodafone launched its initial 4G services in August 2013, with Sky Sports and Spotify included in the package. Coverage is initially restricted to London but is rolling out to Birmingham, Coventry, Leicester, Nottingham and Sheffield on September 28, 2013, with plans for Bradford, Edinburgh, Glasgow, Leeds, Liverpool, Manchester and Newcastle this year. Vodafone is targeting indoor 4G coverage across 98% of the UK population by 2015. Vodafone uses the 800Mhz and 2.6GHz bands, neither of which support the iPhone 5.

Vodafone also make the Vodafone Sure Signal, a 3G micro-transmitter that can provide you with 3G coverage at home or at work.

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Average rating from 632 reviews:

Reviewed by Gez from Uk on 14th Feb 2016
There are not enough hours in the day for me to go through all the issues I have had with vodaphone, the endless time I have spent getting through to customer services all leaving me with the inability to quantify my frustration.
If you could give minus stars for service they would in the hundreds.
I would like to register even more frustration at being forced to even award them 1 star.
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Reviewed by Louise from Birmingham on 11th Feb 2016
Vodafone is absolute rubbish they are causing that much trouble for me.
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Reviewed by hr mehra from india on 9th Feb 2016
Worlds most hopeless 3g service looting peaple
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Reviewed by Ray from uk on 29th Jan 2016
My credit score has been trashed because vodafone applied a £25 charge after my final bill was paid. This problem, which I was unaware of until tonight when reviewing my experian credit score in preparation for applying for a new mortgage. The £25 has been shown as a default since last march, and every month since. I not only spoke to an adviser early last year to advise that I would be cancelling my contract which i was entitled to do, and after giving him all my details, he advised me 'all was done, and i was not required to do anything else. Some 2 months later, i got a warning letter from a recovery agency for an outstanding payment, which i paid. not using the phone, and moving on with life, i received another recovery letter for the said £25. I explained i had already paid in full what was outstanding, and this request was wrong. I never heard anything else, and never gave it another thought until i seen this with horror on my credit score. this alone has taken some 346 points off my previously excellent score. I am now rushing about talking to faceless people in offices goodness knows where, trying to fix a problem that has done much damage... any who can help get this mess resolved please let me know. Ray
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Reviewed by Colin from Uk on 22nd Jan 2016
I renewed my contract with Vodafone in November to my regret now, been with them 17 years and was overcharged on my bill in December, 30 phone calls later and an hour at a time to speak to someone with no clue and promised the earth and still not got the £98 they owe me, tried to cancel my contract and it was going to cost me £700, only got a iPhone 5s, which is only worth £300 max mow a days, tried to argue that the only contract I signed was 17 years ago, rest was word of mouth, I don't get the service am paying for now, poor signal and no 3G, will need to speak to someone regarding this service, citizens advice or the ombudsmen to see what can be done bout it, bunch of crooks, never again from me, can't wait to get shot of them.
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Reviewed by Natalie Davis from UK on 22nd Jan 2016
Avoid Vodafone at all costs. They have been charging me for services I can't use and they wont help me either. When you call to complain they leave you on hold for over an hour and when you talk to an advisor they are useless. The live chat is BAD too. When I tried contacting them by live chat their operator locked me out of my account and sent my login details repeatedly to at least one other customer. I complained about this data breach and was actually advised to contact them again through live chat. How stupid do they think I am?
I REALLY REALLY REALL wish I could leave.
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Reviewed by Kseniia from UK on 21st Jan 2016
It was the worst company I have to deal with. You tell them " I need to keep my number for receiving incoming calls", and they put you on broadband contract and block all your calls. You tell them " I need to swap 2 numbers", they tell you " yeah yeah" , but in reality none of those people can do it!

I had 2 contracts on business account and every month I had to call them to spent hours dealing with all this strange bills, and what they do to the account.

Seriously, if you are looking for a good mobile provide, never think about VODAFONE!
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Reviewed by Maxwell waxman united from Uk on 20th Jan 2016
Voda phone are the worst company I have ever dealt with poor customer services waiting on the phone for lengthy periods only to be cut off over charging issues charging you for picture messages you haven't sent. Completely useless company. Will be cancelling my contract with them after a15 years be warned do not use this company
Y will overcharge u I gave unlimited text and they say if u Write to long a text you get charged for picture message total bull they have broken there contract.
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Reviewed by V from UK on 19th Jan 2016
Worst customer service. False promises multiple times. Wanted to send phone for repairs and it was a nightmare. Had to call, chat several times and visit store three times. Still waiting for it to get sorted. Not at all renewing contract due to very very very poor experience.
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Reviewed by Paul from Jackson on 17th Jan 2016
This evening, my partner tried to telephone Vodafone customer services to sort out a problem on her account. She called at 17:30, and it took her until 20:00 to actually speak to someone. Utterly shocked that it can take any company two and a half hours to put a customer through to a staff member!
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Reviewed by Richard from UK on 16th Jan 2016
Vodafone is awful, do yourselves a favour and have nothing to do with them. The service is patchy and the customer service is awful. Most of the people you speak to are in Egypt and read from scripts, they don't understand what your saying and you get passed around and around then usually get cut off.
The prices are lousy and there's nothing good I can say about them. They've got a reputation for being the worst, you see watchdog or any consumer column and Vodafone keeps coming up time and time again. Dreadful.
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Reviewed by Shahana Ali from England on 16th Jan 2016
I regret taking out a contract with vodaphone. Their customer service is the poorest I have ever encountered and customer service team the worst trained employees I have ever had to deal with. Advisors are not bothered about fixing a problem or taking ownership. Due to a vodaphone fault, my direct debit has failed 3 successive times, affecting my credit rating and leaving me without coverage - I have called vodaphone at least 6 times over 2 months to sort this out. I was promised a management callback 5 times but never got one. Yesterday spent 3 hours on the phone being passed around billing and cancellations team - spoke to six people in one call. vodaphone are failing to provide a basic service and also not allowing me to be released from my contract unless I pay them £400. Just the worst commercial experience of my life. Ever. I would not recommend anyone take contract with them.
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Reviewed by lee from london on 15th Jan 2016
i'v been voda customer for over 4 years. i cant say no problem at all but still not bad. 
whats this place for? who left all the reviews?  i was laughing after i read some of them.
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Reviewed by Michelle from England on 13th Jan 2016
Absolutley annoyed with the company, customer service cannot understand what i am saying, have had my number dissconnected for no reason!!!! Unreliable... Ring for one thing and 5 other things happen!!
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Reviewed by J woods from Ireland on 4th Jan 2016
Never ever ever again went to the US on 5/11/15 switched my phone on on runway before I had exited the plane 4 text messages in space of one minute stated that I had run up a bill of £780 ex vat £938 inc vat after much much protracted negotiations including a voicemail to say my account had been credited, 2 months later bill is still outstanding and was informed by the almost impossible customer services that mr @@@ you are obviously lieing as a phone doesn't lie about its usage!! Was assured by collections dept at 11.00 am 4/01/16 that it was a glitch and not to worry... 8.30 pm phone is blocked by Vodafone 60 days later still an ongoing issue!!
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Reply by Ange from uk on 9th Feb 2016
Ive had similar despite fact I took my phone off roaming and only used free wi fi. Im at my wits end!

Reviewed by Keshav Dev from England on 30th Dec 2015
I was receiving threatening call from unknown Number and when i asked to vodafone for detail of that calls they said i have to make FIR. After i did Fir they said in three days they will email me the detail but i did not received and when i called again to customer services, said that will email me details in 24 hour. But i did not received any email. when i called again they said they can't give me the detail and asked me to change my contact no. According to them I don't know how many time should i change my number. It is our right to know from who we receiving the calls.

When we use data, text or make a call they update the allowance after 24 hour. I am using 4g but internet is very slow.

After using their contract of 2 years i can say vodafone is cheater company.

I will never ever recommend vodafone.
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Reviewed by dave from england on 19th Dec 2015
Absolutely useless, having been cut off for a week through no fault of my own and Vodafone admitting full responsibility they decided on giving me a free month for the cost of the calls I've had to make then only for me to check my bill for the following month and they've taken it back, saying I am livid is an understatement.
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Reviewed by Martin from UK on 17th Dec 2015
The customer service is absolutely diabolical. If you have an issue you will be passed around any number of departments - I recently spend 2.5 hours on the phone, spoke to 5 people and then told to go in store! I am not joking. I went into store and told to phone customer services! Rubbish, rubbish, rubbish! Do not use this company!
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Reviewed by Jean-Marc Valat from UK on 17th Dec 2015
Terrible! Terrible! Terrible!
Bad network coverage in London. How can you have a bad network coverage in London?
Appalling customer service. Good luck to get hold of them...
Stay away from this company. You're not even a customer to them. They don't even bother contacting you back anyway. They don't want your business, just your money.
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Reviewed by Katy from Liverpool on 14th Dec 2015
I have been a vodaphone customer for over 2 years and at the beginning of the year I renewed my contract with them big mistake ,I cannot wait will my contract ends for past few months I've had nothing but trouble with them being over charged month after month and when I ring them up am on the phone at least 3 hours and that's no lie were am on hold then speak to 3 different advisors who promise to solve the issue then the same thing happens again the month after its disgusting the way they treat their customers am that fed up ringing them all the time I've nearly saved up the money to buy my contact out so I never have to deal with this horrible company ever again,
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Reviewed by Azim miah from England on 10th Dec 2015
Vodafone is by far the worst service you could be on, the deals are poor, the coverage is poor, the price is expensive.

I have been a vodafone customer for over 3 years and it's the worst decision i have made in my life. Vodafone kept charging me extra without enlisting a breakdown of my bill and also treated me with no respect at all.

I have been paying £28.99 a month (well i thought i was) but they would keep charging me extra, I would personally advise you not to join Vodafone and i'm very happy that i'm no longer part of this money sucking for no good company.

I just feel sorry for their existing customers.
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Reviewed by Steve from UK on 10th Dec 2015
I went to the local Vodafone shop this weekend. It was very busy, but they had several staff, who were all working efficiently. The man who dealt with me was very helpful and courteous and even offered me a mince pie! I needed to change my son's sim card for a nano sim card for his new phone, which was done easily, then I wanted to get a new PAYG sim card for my younger son. That was also done with ease. I had to register the nano sim online afterwards, but that was also achieved painlessly via chat with a very helpful lady. No complaints at all. I have been with Vodafone for 17 years, and have never had a single problem. Our family now has four phones with Vodafone.
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Reviewed by Manjurul Shaheed from UK on 9th Dec 2015
Good Evening

I have moved to Your network three months before from EE after 8 long years with them. Moved due to get an exclusive offer with IPhone 6 that I was looking for. I had a option in day one to secure another contract but I did not take that that time due to my another contract was nearly finishing with EE by 21st November.

I rang 191 and took iPhone 6 Plus on 21st November. I received PAK code from EE on 24th November and passed that to upgrade team as requested by mentioning that need to process when I will ring after receiving the hand set that supposed to be delivered by 4th December .

Worst thing happened when I rang on 27th November to confirm that I have received the hand set but missing SIM card . Adviser advised me that I will receive that next day. But I did not receive that next day. I rang again and adviser confirmed that someone forgot to despatch the SIM. He re ordered that and I received that on 29th November. When I put the sim inside set that showed NO Service . I also noticed that my main number 07983025137 is showing No Service. Then I rang them again 3 different times but they dropped my call at certain point of time. I made those calls from my number 07983025137. They did not really behaved well with me at all, no one solved my issue. Than I rang from my land line number 01619007975 and spent around 45 mins on 084 number that cost me also but that adviser assured me that my main number will start functioning in 24 hours but the temporary number will be start functioning in 72 hours . My number backed to normal in 24 hours but that number not backed in 72 hours. Just to note adviser mentioned that for without having connection I will be compensated and my complaint been raised . As my wife use my 2nd number(Original EE no-07535653491) and could not contact with my children's , office last couple of days. That causes us big mental distresses.

After that conversation I received 2 new SIM card again and I rang again as I did not connected in 72 hours. Adviser did not find any notes in the system after 27th November and asked me again to put one of the two new SIM card that holding the number tel:07470116582. And mentioned it has been raised again and will take 72 hours again . They can't do anything more about that. It was done in 03/12. I have same No Service signal in that above number ended with 6582. Already passed 72 hours. My wife and my family still suffering and mentally effected with this un tolerable issue .

I need a proper investigation please in this regard. As my complaint has not been logged after I requested for several times.
Please let me know what you have done for me. Thanks for your time all cooperation sim this regards.

I sent this e-mail to CEO of Voda Phone and also to customer complaint department on 07/12 but no reply till today(09/12) at 22:50pm!!!!

Md Manjurul Shaheed
Mob : 07983025137
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Reviewed by Tameisha from London on 8th Dec 2015
It's really a shame that contracts are for so long now and it's hard to get out of because honestly I don't think Vodafone would have any customers. Vodafone take out over £100 pound at the end of every month even though my contract is unlimited calls, unlimited text and unlimited internet for the price of 47.60.

I have to call every month In order to get a refund and then call again to manually pay.

I spoke to someone last week because I had enough of the back and fourth and they promised a manager would call me back.

A week later and still no reply.
I called today to speak to a manager and the customer service gentle man insisted that he did it. I really did not want him to and further expressed why I would prefer to talk to a manager. He then hung up on me even though I just had to wait in a que for 22 minutes.
This man was so rude to the point he actually made me cry.
Now I have to que for another 30minutes .

Vodafone is a disgusting company with disgusting morals. They don't treat their customers with respect and rob you for your money every month. To make it worse they have put a bad credit rating towards my name so now I can't get anything else.
If I knew how to take them to court I seriously would!!!

I would not suggest this company to not even a dog! Please please stay away if possible! It's not worth it

......
After I was rudely disconnected by a Scottish gentleman from customer service. I had to que again for 25minutes to be put through to a lady called Dina.
Her customer service skills was just as bad apart from she didn't hang up the phone.
As soon as I was connected I asked to speak to a manager again. She took me through security questions and then continued to question me. I told her my problem and she thought she would take it upon herself to be a manager.
I kept asking for a manager but she kept insisted that we had to talk first.

I told her my bill is 47.60 and she insisted it was 59.00 although she read through the notes that clearly said how much my contract was.

I took this contract out in July and it has been the biggest burden.

August I was debated 98.48
September 115.98
I called those two months and they said I had to call my bank if I wanted a refund and because I had to call twice they gave me a extra three months unlimited internet. And October free of charge but....
November I was debated 83.65

This is when I called and they said the manager would call back. That was another lie.
So after being on the phone to Dina for 30Minutes answering her repetitive questions she then said she would put me on hold to talk to a manager.

After being put on hold she came back and carried on questioning to the point I said "hi manager , is this the manager" she then said yes so I repeated my question and then she said no SMH!
I then started to cry again out of frustration and she ended the conversation with

The manager will call u tomorrow bye.
So I know 110% I won't get a phone call back and my credit rating will now be worse thanks to Vodafone !

STAY AWAY
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Reviewed by Steph Burnett from UK on 4th Dec 2015
If you have a problem expect to get hostile and unhelpful treatment! My Vodafone Smart Ultra 6 died after just 26 days use so Vodafone sent it off "for repair" (code for: get a report for liquid damage so we don't have to do anything else). Blamed it on me even though it hadn't been near any liquid (in fact is kept with another phone at all times and that one unsurprisingly is working fine) and refuse point blank to replace it even though they are legally obliged to do so under the Consumer Rights Act 2015. My next step will be a court order for the costs of replacing the phone and my lost earning for the time its taken to sort out - Bravo Vodafone!
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Reviewed by Claire B from Wales, UK on 3rd Dec 2015
I have experienced constant problems via my account as well as my partner's account with Vodafone.

It started with charging us monthly paper billing. Every month we would opt out and every month they would charge us for paper billing anyway. They would take the charges off, assure us that it wouldn't happen again, even gave us credit on our next bill for the constant running around, but this problem has yet to cease 16 months into our 24 month contract. We are always having to go back and forth with them to take the billing off.

When we decided we had had enough and wanted to leave (our phones had started to crash frequently by this date), they offered us an early upgrade. We agreed and for the past 3 days have spent hours and hours on the phone and via live chat to get the right phones sent out to us at the right location. At first they only managed to get one of our orders sorted. When we asked to get the other account sorted, they said the other would have to pay an early leaving charge. We refused and told them that they had already promised us an early upgrade so this was going against what they'd originally promised.

When they finally agreed, they said that the new phone would be set up on the same account. We were promised a delivery the next day, but upon checking, there was no extra order placed on the account. Hours on the phone later, they promised it was sorted and would be sent to the correct address.

This morning, we found out that the phone was NOT being sent to the correct address. AND once again they had deleted the other order. One phone arrived instead of two. Having been on the phone with Vodafone again today to fix this issue, we were told we were lying (despite our evidence of various Live Chat transcripts), but as a gesture of goodwill, they would send out the extra phone.

We will see whether or not this problem has been fixed, but I have my doubts in all honesty. If you can't flick a switch on a computer for 16 months to take off paper billing on two accounts, I don't know why I expect you to be able to send out two phones instead of just one to the requested address.
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Reviewed by Maria from England on 2nd Dec 2015
I don't know what's happened to there customer care...use to be ok but now so bad....I have spent two weeks ringing them ....they have worn the word sorry out and there promises don't mean anything to me anymore......they cannot follow a dialogue with you and just laugh embarrassingly as they don't understand.......they kept passing me from person to person it was outrageous.....I was phoning them three or four times a day and I would be on the phone for between half an hour to an hour......I can't get mobile data on my iPad .....eventually a technition tole me they would sort it out and promised he would phone me regularly to let me know what's going on but I got three texts then nothing....I have made further phone calls but no luck....its disgusting how we are treated....I don't know how they can run a decent customer care when the people can't follow what your saying....and they promise they will help.....they say hold the line whilst they speak to someone then someone else come on the line who doesn't know what's going on and you have to start from the beginning....I can't wait till my contract ends.
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Reviewed by j westie from uk on 2nd Dec 2015
I was over charged by £74 been trying to get back my money since june 15, yesterday I emailed the ceo, got response back, need to contact their head of complaint's but I'm not holding my breath.
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Reviewed by Joan Godfrey from england on 27th Nov 2015
Vodafone customer service is appalling! Eight weeks ago I purchased a "bundle" for my mobile and was assured that my old vodafone mobile number would be transferred to the new phone within 24 hours. I am still waiting! I have contacted Vodafone via their internet chat service, phoning them direct and calling in at the Keighley, West Yorkshire branch. I have repeatedly asked for one of the "Regional Managers". Namely Fay Walker or Michael Needham to contact me to explain why I am still waiting! On 11th November 2015 I complained on writing to the customer relations manager at the head office in Newbury, sending copies to the above regional managers as well as Victoria Murphy , Operations Manager and a John Shaw. Retail DDirector. Contrary to the policy of Vodafone whereby they state they will acknowledge complaints within five working days I have had no acknowledgement from anyone. My letter was sent via recorded delivery and was received at the head office in Newbury at 8.28 a.m. on 13th November 2015 which is eleven working days aago. Yesterdsy i went to thd shop and told ghem i wasnt leaving until I spoke to someone in authority. But no joy. The shop assistant said that regional manager Fay Walker had told her that my old number would be transferred round about five p.m. last night. Guess what? It hasn't! Today the shop manager phoned to tell me he has spoken to his manager- Michael Needham who I believe on turn is speaking to his manager! What a set up! Tomorrow I am contacting the Yorkshire Post to ask for an open letter to be printed requesting that someone in higher authority at Vodafone contacts me. So watch this space and if it's good customer service you're after don't touchy Vodafone with a barge pole,!
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Reviewed by Mrgarita from Uk on 26th Nov 2015
Dont ever use vodafone. They will overcharge you. Customer support are useless and never help but lie to you sayin g they will. They are a nightmare and frustrating.
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Reviewed by Essa Ali from England on 26th Nov 2015
STAY AWAY FROM THIS COMPANY! This is by far a cowboy corrupt company and behave like thieving peasants. There Asian customer service people in the call centres are rude and don't listen to there paying customers. There role is customer services yet there behaviour and application is appalling to say the least.
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Reviewed by Risa Moody from UK on 20th Nov 2015
After 30 years as a Vodafone customer I am horrified at the service I have received today - I have had dealings with at least 7 people in different departments - having to go through security every time and having to explain the issue each time - each representative having no prior knowledge. An awful couple of hours and live chat is worse!
I have asked for my pac codes as it was really hopeless which will incur hefty early cancellation fees for two phones but what choice is there??
Really disappointed.
To add insult to injury I just checked back on my last live chat feed and Nosheen had actually written 'enjoy' with a smiley face after telling me I would need to pay £1,480,49 - disgusting!
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Reviewed by Tom from UK on 17th Nov 2015
Leaving Vodafone UK just 6 weeks after joining!

After messing up my direct debit (causing me to lose £35 in interest) they then locked my phone for an afternoon, then a few days later left me without data for a week and a late payment fee! Several phone calls later, no data. Now left with a HUGE termination fee! Abysmal service!

AVOID.
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Reviewed by M from UK on 17th Nov 2015
Don't know why i am giving a star rating, it doesn't let me give less than 1 star.

They don't deserve a star at all. such bad customer service. such bad care and they done even care. I hope their profits drop so much that they start to care. I will be making it my key fact to promote the true light of Vodafone. Email Jeroen hoencamp this website and he still wouldn't care.
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Reviewed by Cate from UK on 16th Nov 2015
Wrote to them, recorded delivery, 4th October to their customer services as advised by the Ombudsman. I'm still waiting for a response. Previously I had been with 02 for 15 years with no problems. Biggest mistake changing to Vodafone. So far 9 months and still can't access my account, check my data or minutes. Will never never use them again. Beware people.
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Reviewed by PoorService from UK on 12th Nov 2015
All you lovely people struggling to get their complaints resolved, why not email the CEO?jeroen.hoencamp@vodafone.com
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Reviewed by CH from UK on 12th Nov 2015
I have just been telephoned by Vodafone for an "account review". The girl started asking all sorts of questions about what devices do I use and how I use them. I said I was happy for her to discuss my mobile as it was with them but I couldn't understand why she needed to know about the rest of my devices.
When I asked again for her to get to the point as to why she was ringing (as I was driving, hands free and could hardly hear her!) she gave me a stoppy answer and slammed the phone down.

There is no point in making a complaint as looking at these other reviews it seems they are not bothered about poor customer care.
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Reviewed by Arshi from UK on 12th Nov 2015
Worst company to be with wouldn't recommend this company to anyone you would just have loads of stress... customer service is so bad there not helpful they don't do nothing about it just keep adding on things to your account without telling you and charging a bomb... I can not wait till my contact finishes ever since I joined this company I have been calling every month and they do nothing for you... its a joke to be vodafone

Worst worst worst company ever!!!!!
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Reviewed by Wayne from Uk on 11th Nov 2015
Having been charged for going over my data limit I thought it was a joke. I was charged £6.50 to then use a new limit of 250 mb, knowing this would not be enough I added an extra 1gb. Later that day without using any data the charge was cancelled. However the new bill showed more charges, totalling £64.99. After chatting to Vodafone all the charges were removed as I successfully claimed that I did not receive the close to limit text. A week later the charges were still on my bill, again I contacted Vodafone who again claimed they were removing all the charges. The following week the charges are still there waiting to come out of my bank. What is going on? They are a disgrace. I'm close to walking in store and handing back my iPhone and cancelling my DD.
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Reviewed by Paddy from UK on 10th Nov 2015
I cannot understand how this company still exists, much less makes money. We have had a month-long saga of broken promises, so-called account managers disappearing off the face of the earth, calls and emails ignored and at best passed around a circle of people who have to be fully briefed all over again, and absolutely NO resolution of the issues we have raised.

If I were an employee of this organisation I would be deeply ashamed - it must hold the record for the worst customer service of any organisation I have ever dealt with.

You just need to read all the other reviews to realise this is a BIG problem.
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Reviewed by Jemima thimbleby from Uk on 8th Nov 2015
voderphone is the worst phone company i have EVER been with - so what if there sooo big it matters how the treat their customer!
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Reviewed by Paul from UK on 7th Nov 2015
My girlfriend had a contract with vodafone for close to two years when she received a phone call to upgrade her contract. Which she was happy to do. She then waited for the phone for a week, the phone got to delivered to number 5 instead of 17! It was then sent back to vodophone. After a few days they said it was being sent out which it wasn't.... it was chilling in their warehouse. We then cancelled the contract and was told we wouldn't be charged an early termination fee for her original contract but then an early termination letter came through. Thankfully this has been resolved, we think, how can you trust the worlds of employees who give you miss-information and blatantly don't understand the company beyond their limited roles.
We must of been on the phone with them for close to 5 hours in total not to mention the inconvenience of not having the phone and it being on our minds.

Customer service is diabolical for such a large and recognised company. Using is them is dumb when there's better alternatives available. I'D ARGUE ANY OTHER NETWORK.
Then again in my opinion we should by old second hand phones and stop indirectly fuelling wars for mining writes in countries like Congo which has claimed millions.
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Reviewed by Abi from UK on 7th Nov 2015
Unfortunately I've been with Vodafone for 15 years. I currently have 4 contracts.

However I cannot think a worse company with worse customer service at all.

I've had phones been put down on me. I've had people been not just unhelpful and unpleasant but rude to me. I cannot remember a single time having been able to resolve any issue.

They encourage to use for information but they probably have the worse website where you cannot even navigate and the simple information you want is not there. I'm not even go into the charges...

What a joke?
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Reviewed by Megan from UK on 5th Nov 2015
I was constantly overcharged on my monthly contract. I was never notified if I had exceeded any of my allowances for which I was charged extortionately for. The app didnt update regularly so was constantly telling me I had more left than I thought. Then they kelt charging me after I ended my contract, I rang them and was on the phone for over an hour before someone then told me there was going to be another cancellation fee and they would continue to charge me even once the contract was ended for another two monthes.
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Reviewed by Chris from UK on 2nd Nov 2015
They do not pick up the phone - been on hold for an hour more than once and I have been with them for 2 months. Uncooperative staff, not taking responsibility for the business' failings. Even for a pound a month extra best go elsewhere.
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Reviewed by Phil from UK on 2nd Nov 2015
I have been with Vodafone for eight years, and this is how they treat people!! I went on my honeymoon on the 12th August 2015, before I travelled I went into your store in Banbury where I asked the lady if where I was traveling to would be covered under my Eurotraveller, we looked on the PC and it showed up in purple so the lady said it would be covered!! When I arrived in Cape Verde a text message came through saying I was in world traveller zone 1 so when I arrived at the hotel I called 191 and explained the situation and the person I spoke to was very helpful and said they would apply the world traveller to my account straight away so I could enjoy my honeymoon! I then called back another 3 times as I was receiving messages saying I was spending lots of data, on the other 3 calls I was given 2gb of extra data, and one of the agents even gave me unlimited data, at no point did anyone say that Cape Verde was covered by world traveller, even thou I had a text message telling me I was in world traveller zone 1. My issue is now I have returned to the UK my Vodafone bill for August is £971.00 from a normal £49 I have called and they said they have sent the bill for recalculation, you cannot imagine the stress this is causing me and sleepless nights, after just paying for a wedding & honeymoon and it has also taken the shine off our honeymoon having this worry to deal with! also on the 19th August (the day I return from Cape Verde when we arrived at our home in the UK I received a text from Vodafone saying welcome to Cape Verde enjoy your stay, this I still don't understand as I was in the UK ? because I feel I have been totally mislead I already know to cancel my contract will cost me an £480 but it will be worth it!! I understand all calls are recorded into customer services I would urge you to listen to all four calls I made while in Cape Verde and you will see I have been misinformed.
They are seriously the worst company i have ever dealt with!!!
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Reviewed by Lisa from uk on 1st Nov 2015
I've been with Vodafone for many years but as soon as my contact is up in switching. I've spent hours trying to contact their customer service team on various occasions. A couple of times I've spent well over an hour in a queue only for the phone to cut off without warning because their offices have then closed. I think the longest I've waited in a queue to speak to someone was 1 hour and 40 minutes. Diabolical.
I went away on holiday last week and came home to find that I'd been burgled and a relatives phone has been taken. I called Vodafone and selected "lost, stolen or damaged" and STILL waited an hour to speak to someone to put a block on the number.
Their customer service team aren't in the UK so I don't know if that has any thing to do with the amount of time you spend in a queue.
Anyway, the phone that was stolen was up for contract renewal. My relative began a new contract with EE and early this morning (09:15 Sunday) we called Vodafone for a PAC number and were still told "we have exceptionally high call volumes" and waited for nearly an hour to speak to someone (yes even at that early hour). When we stated we wanted to cancel the contract and get a PAC number we were passed on to the "cancellation team" in the UK who asked "is there anything we can do to make you stay with Vodafone?" To which we stated all of the above and said "tell your owner they need to employ more staff". We were then given an apology by the nice lady on the phone who said "we have experienced high call volumes for the last few weeks" to which we replied "this has been going on for years, not the last few weeks, regardless we're not staying with Vodafone".
We got the PAC number, phoned EE, got through within seconds, spoke to someone in the UK and were dealt with within 2 or 3 minutes. How can EE (and other service providers I suspect) get it so right and Vodafone get it so wrong?
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Reviewed by Steve Moore from UK on 31st Oct 2015
over the last few weeks I have had reason to deal with several problems, upgrades, transfers with Vodafone, EE, O2 and Orange.

Vodafone has been by far the worst of the bunch....longer wait times getting through on the phone, then being transferred, then being dropped so the entire sorry experience to be repeated. Rather than use the message....'we are very busy right now' how about.....due to underinvestment in call centre staff, your wait will be longer than our competition. This is a common theme as we move onto service and staffing levels in shops. Vodafone (Fleet, Hants). 2 staff on, dealing with 2 customers. After waiting for half an hour, frustrated I asked (I wasn't approached or acknowledged in any way) how long, to be told at least another 25 minutes. Compare this with O2, Farnborugh.....4/5 staff, one providing immediate counter service....very helpful, sorted out problem immediately....proper customer service....also looks like I have been massively overcharged for data services but frankly don't have the time or the will to try and resolve.....IN SUMMARY, NONE OF THE PHONE COMPANIES ARE PERFECT BUT AVOID VODAFONE LIKE THE PLAGUE.
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Reviewed by Neha Shah from United Kingdom on 29th Oct 2015
I sent my phone in on the 21st october due to the phone having software issues from first day of use. The store wrote that the phone was in "EXCELLENT CONDITION - AS NEW" on my repair form. I didn't hear back about the repair until the 29th October (9 days later) and that was only after I chased - saying that they cannot repair the phone for free as it has a "dent" in the back that means it is no longer in warranty. They said it will cost me £120 to repair! The store advised me to contact the repair centre, who said that they are not actually a part of vodafone, therefore I should contact Vodafone customer services. I did just that and they basically fobbed me off saying I need to speak to someone in store. They said that they cannot help at all with this issue. I have basically been spun round in circles...even the employee at the repair centre said that vodafone is just trying to fob me off (clearly this happens a lot!)...Poor customer service from rude staff. Not very impressed at all...!
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Reviewed by Dawn from England on 28th Oct 2015
I HAVE BEEN WITH VODA FOR NEARLY 2 YEARS AND MY CONTRACT IS NEARLY UP AND SO
ARE THEY. THEY ARE THE MOST USELESS IGNORANT COMPANY I HAVE EVER DEALT WITH. WHEN YOU RING THEY EITHER PUT THE PHONE DOWN OR FOB YOU OFF AND HOW MANY TIMES IVE HEARD ALL I CAN DO IS APOLOGIES OR WE ARE SORRY, THAT DOSENT HELP PLS SOLVE THE PROBLEM NOT SAY SORRY. I GOT A SAMSUNG GALAXY NOTE 3 THAT NEVER WORKED FROM DAY ONE. IT HAD BEEN SENT BACK SEVEN TIMES AND EACH TIME I RANG SOMONE WHO HASNT GOT A CLUE WHAT THEY ARE DOING TO SAY THE PHONES FINE CANT FIND ANYTHING WRONG. SO WHY KEEP REBOOTING CONSTANTLY. THEY SENT THE PHONE TO THE WRONG ADD. SO HAD NO PHONE FOR 3 MONTH, AND TOOK THE VODAFONE STORE TO TELL ME WHERE IT WAS WITHIN FIVE MINS. THE STORE EVEN TOLD ME THAT THE CUSTOMER SERVICES WERE JUST FOBBING ME OFF. AND I SHOULD HAVE A NEW PHONE WHIICH AFTER THREE TIMES OF BEING SENT BACK, BUT GUESS WHAT NO STILL GET THE SAME PHONE BACK AND NOW THEY WANT £170 TO GET IT REPAIRED, SO IM STUCK WITH A PHONE THAT IS ONLY GOOD ENOUGH AS A ORNAMENT. BEEN IN TOUCH WITH THE OMBUDSMAN AND ALSO TRADING STANDARDS. SO PLEASE DONT USE VODA THEY ARE ABSOLUTE RUBBISH. AND NEVER LISTEN TO YOUR COMPLAINT.
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Reviewed by Kate from Englanc on 27th Oct 2015
Vodafone are 'THE' worst mobile phone company, Vodafone charged me double on at least 4 occasions as they had randomly upgraded my contract WITHOUT my permission of which I couldn't get the money back, they then said I still owed them another bill, of which they then rang my sister who is with them and THREATENED her by saying if we don't receive the payment we will cancel her contract!! Absolutely disgusting, staff were unhelpful rude and had to wait on the phone for over an hour and a half on multiple occasions to receive less thank helpful advice or that there was nothing they could do. I will NEVER use this company again and I urged others not too, waste of time and money, and don't get me started about the call charges!!! Appalling service!!!!
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Reviewed by Aaron Akers from England on 27th Oct 2015
Just been on the phone for about an hour to technical support and they say my phone and 3 other phones are faulty, because you did maintenance on 18th till the 22nd and I live at de561el, and saying that my phone shouldn't say 4G but it does, so your telling me my phone is faulty, I've just proved to you that you can't do your job and now I'm going to sue Vodafone for fraud, you make me laugh as a company, sort it out, I'm 18 and I've just proved that non of you can do your job, to the manager as him/her you should be ashamed saying that your reliable and you are here 100% to satisfy your customers. Puh no your not, if you was all doing your job you wouldn't be getting a complaint. Sort this out, or I'll be sending you to court
Regards Aaron Akers
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Reviewed by Thomas from Uk on 26th Oct 2015
I have been with vodafone for six years and for 4 half years they been fine but the last 18 months they have made my life hell. They don't seem to give a flying hell about the issues they have caused me. I have to chase them every time and I been promised about 18/19 times that I would get a call back and not once have i ever received a call back. I only tried sorting out one problem with a bill that Vodafone had messed up and it's so far taken two months. Am I with in my rights to cancel my contract 8 months early???
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Reviewed by Sarah from Uk on 26th Oct 2015
Cannot get over how bad Vodafone are ! Nothing about them is good!! Customer service is ridiculous! Charged me £168 without any warning and tell me that 'it's no problem down our ends' erm ok Was with o2 for 6 years and never had a problem. Been with Vodafone for less than a year and all I have had is problem after problem! Don't use Vodafone.
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Reviewed by Johnvoe from U.K. on 24th Oct 2015
Who to contact to get any sensible response from Vodafone. Tried normal channels, fobbed off, and same hopeless customer service. PLEASE can someone tell me how to communicate with these useless people. Presently being chased by debt recovery people for a contract my daughter canx in July. Had to pay £88 just to get them off our backs yet Vodafone confirms contract canx, next month another bill arrives for a phone I no longer have or use. Hours spent on the phone getting no-where.
Current phone has direct debit set up yet Vodaphone can't get it to work - turns out they are migrating to a new accouts system they tell me today meantime messages each month threatening to cut off my phone because I haven't paid my bill. My bank confirms no problems with my account and says I'm not the only one locally with this problem - always down to Vodaphone who don't seem to be able to sort these things out.
so each month I have to spend a useless hour on the phone to pay by credit card. Oh and by the way that's on my BT landline because, you know what, for my £42 monthly contract I have to drive 3 miles down the road to get any kind of a Vodaphone signal. The response to this appalling service is to buy a Sure signal box or you had 14 days to cancel your contract if you weren't happy with the signal. Ah difficult when phone bought and Vodafone contract set up from overseas so by the time it arrived with me as a birthday present it was well past the 14 day change your mind period!
Is there no place for the small man or is that customer to have his voice heard these days or do we just have to sit quiet and put up with this shocking service.
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Reviewed by Sam Akotia from UK on 24th Oct 2015
I cancelled a contract within 4 days with vodafone Uk due to conflicting messages. The required deadline was 14 days. I have been trying several times to return the phone since July 2015. Each time Vodafone will say I will receive a bag to return the phone within 2 to 5 working days. This never happens. I took the phone on two occasions to vadafone shops but they refused to accept it. Vodafone have sent the matter to debt collectors. I have tried again and again after this to return the phone but it is the same story. They even agreed that someone will be sent to collect the phone but this also didn't happen. I have been recording my calls with vodafone since the second time I tried to return the phone. Sometimes when I tell them that I am recording the call they will either hang up or put me through to another department. Total in competence and poor customer service. I have reported the matter to Communications Ombudsman. Account number 7015131898, Phone number 07470278389. With these two details, each time I phone their authomated service do not reconise my account number or phone number. I have to try several times before i can get through. Absolutely disgraceful. What a shambles.
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Reviewed by Simon from UK on 21st Oct 2015
If all goes well (ie you get a phone, pay your bills) then its good. If you need to contact Customer Service, Complain, try to pay on the website, then it's as bad as bad can be. I have sent recorded delivery letters of complaint to the CEO and after 7 weeks have not even received the courtesy of reply. EVERY phone call is a wait of AT LEAST 30 mins. There are no ways to email Vodafone. Payments on the website does not work. It took two months to re-connect my son's phone after it was cut off without warning when the account was in CREDIT. WebChat can sometimes work but often the website states "We do not have enough Customer Service Reps for Webchat" NOTE that OFCOM stats suggest that Vodafone has MORE complaints than any other Mobile provider. Be warned .
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Reviewed by Theo Allen from UK on 20th Oct 2015
Worst network ever! They have the customer service skills of a potato and do not help you out in anyway whatsoever! After months of trying to sort a contract problem, it still wasn't sorted and I had to resort to leaving. I could t urge you more, to not go with Vodafone!
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Reviewed by david from uk on 15th Oct 2015
I have been with Vodafone for a long time and had no problems at all, in fact I thought they were the best phone company going until recently, since July they have lied, committed fraud, tampered with my account, accessed my bank account, refused to deal with me and my complaints, Ombudsman are now dealing with them. do yourself a favour don't use Vodafone.
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Reviewed by Nathan from Uk on 14th Oct 2015
I ordered the new galaxy 6 edge in store, I got told there would be a 2-3 wait for delivery and that it would get delivered to my house, everything seemed well, then a few days went by and I got a text saying there is no stock and idangerous get another update in a few days, this went on for a few weeks, so I get sick of waiting and rang them up to cancel my order as I didn't want to wait any longer, I got told the contract was cancelled, happy days, a few days later I get a text saying my phone still isn't in stock and I'd get an update in a few days, so I rang up asking why I'd got a text ando told theme I'd canceled to order, so I asked them again to cancel it, again with no luck, I rang them every day for about 8 days to try to get this sorted, their customer service kept passing me from one department to another then just hanging up, so then I ask for a manager but they refuse as they say they can help me themselves, which I know isn't true, when after hours of arguing I finally get through to a manager who says he can help, I get an email, the store gets an email, saying that he's canceled my account and to cancel the order. I thought that was the end of it, aparenntly not, my phone got delivered and I tired to return it, took me 4 different stores to finally return it, then I finally thought that was it, then I go on holiday a couple weeks later, all direct debits been cancelled as Idiscussed returned to phone, got back of holiday to have a latter saying the bill had bounced and I owed them for the month (the month after I returned that phone) so I ring them and ask them what's going on, they agree I shouldn't have been charged and say all debts have been cancelled and the account has finally been closed, apparently not, this went on for another 2 months, to then get a letter of a debt collection agency, saying I owed them money, I ring up, refuse to pay it and asked to be taken to court so somebody with a brain can look at the case, so not I'm trying to get the notes of my account, people in store say I have to ring customer service, customer service say I have to go in store, I honestly think I'd get a better response talking to a half eaten apple with worms. They honestly don't know where they get there staff from, with the level of intelligence they have it seems like they are primary school dropouts.
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Reviewed by Dave H from Scotland, on 14th Oct 2015
1 Star is a star too many for this "service".

I completely regret signing up with these idiots. Horrendous automated call system, ridiculous wait times, staff who don't understand English and just an awful service and terrible experience every time.

Calling vodafone for even the simplest task is like having an absessed tooth removed by a rabid Alsatian.

I'm now stuck in an 18 month contract with these amateurs.
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Reviewed by Mr shafi from England on 10th Oct 2015
Absolute rubbish service. You can be in the phone for up to an hour being passed around but never being able to speak to someone to root the problem.
Don't bother joining them.
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Reviewed by Ahamed from UK on 9th Oct 2015
Not even 1 star worst customer service
191 minimun 1 hour hold
Transferred 30 min hold
They cant even unblock my IMEI for last 20 days
Whenever call 191 wait for 24 hours
Waited for 20 times 24 hours
Very rude customer service they will tell you dont make a big fuss
Its better avoid Vodafone please please
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Reviewed by Steve from UK on 9th Oct 2015
WARNING!!! When buying a 'Bundle' on-line, you are not actually buying a bundle but adding £10 to your account. You then have to buy the bundle on-line. If you do not, your £10 is only added to your balance, which means all calls and texts will be at a very high rate! Watch out - this is not explained for new customers!!! P.S Customer service is absolutely abysmal, so try to get things right first time!!
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Reviewed by Hi from Uk on 7th Oct 2015
Absolutely rubbish company
They have no regards for their customers. I have 5 contracts with them mine and my kids all monthly bills. I have been with them for over five years. Never used their repair service and never before claimed insurance. I have always had insurance on all five phones. For the first time one phone broke sent it to repair through the post. Recorded all the forms with the contact number for any communications. Called them 10days after posting the phone as I heard nothing from them, they said we left you messages but you never came back to us. I asked wht number did you call and you have guessed correctly, they were leaving messages on the phone they had in the repair centre even when they could see the line was not in service! I spoke to them on the 21.915 moved things along by getting the insurance claim authorised. To date I am still waiting to hear what the hold up is, where is my phone when will we get it back. Nothing. The worse team to speak to is the one based in South Africa. The mager refuses to take the call but was happy to stand next to the girl I was talking to and give her e instructions on what to say, he was a coward of a manger. I will NEVER renew my contract with them keep away from Vodafone a very unethical company, they only care about you signing on the dotted line and then for the next two years your custom means nothing to them.
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Reviewed by Amy from UK on 6th Oct 2015
I don't usually use these forums, however I don't really know who else I speak to for help with my recent vodaphone bill?
I have 2 contracts with them an iPhone and an iPad, they normally come to around £90 a month on the odd occasion they have been £150 maximum.
My last phone bill was £422.45!!!! I tried for well over an hour to speak to customer services but it's all automated. I finally spoke to an advisor on the live chat after many attempts who basically said I had gone over on the data...that's a hell of a lot of data to use in one month? They rang me when I requested and put me through to technical services who said it sounds like I've had a "data leakage" and that I should go to my vodaphone store for data analysis. When I went there they guy said there's no such thing and he checked all of the data usage and it seemed to correlate with my bill :( I do have wifi I am shocked that at £6.50 for 250mb I have generated a £422 bill? I'm a bit annoyed that they didn't contact me at any point to say you're using a lot more data than nor all? I feel a bit stuck as I don't feel they have been very supportive or helpful I mean they normally text me if I go over my allowance and I haven't received texts, obviously I know I have to pay for the data I use but this is ridiculous? Any suggestions?
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Reviewed by Sue from England on 6th Oct 2015
Be very careful with Vodafone. Last year I set up my phone to use abroad but it failed to work so this year I set up their Euro Traveller which should be charged only when the phone is used. I did use the phone on a few occasions but certainly not every day and I still could not phone out which is something I desperately needed to do (I then had to use a landline to make some extremely important calls). When I received my monthly bill, I had been charged for every day I was abroad plus an extra day when I was back in England! I have questioned the bill and was told twice that it was more or less my own fault: I should have got in touch with them whilst I was abroad (I couldn't phone out!) and that I shouldn't have taken out Euro Traveller in the first place! The first time I complained I was told someone would get back to me, which they did not. The second time, somehow miraculously, they were able to tell me when I had used the phone although there was no mention of this when I first phoned. Of course they claimed that I had used the phone every day which I had categorically not. Plus, how come they charged me an extra day? I can't wait for my contract to be up so that I am able to change my provider - in fact, I'll probably pay to get out of it. Rubbish company, disgraceful customer relations, Steer clear of Vodafone.
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Reviewed by Hazel channon from United kingdom on 5th Oct 2015
They sent an incorrect sim card which would you believe I was charged £2.50 they sent the next one by courier (which I did not request) and was charged over £4.
I could not access my new on line account I could not get 191 my finger hurt from dialling the number over 20 times. Hooray this morning got through to customer service and under 14 day cooling off period told them I was cancelling. They gave me a Pac no and I wonder if I will ever get away from the worst ever mobile company. Nothing but a joke and a very frustrating and stressful time for me. I would advise anyone NOT to choose Vodafone as provider totally inflexible. Virgin here I come.
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Reviewed by george from uk on 2nd Oct 2015
george's log 1 month with no phone. It's happened people, we've made it to a month. As expected vodafone has failed to deliver on tehir promises and the phone that I was promised would arrive today has not. On top of that £15 i was promised as compensation for having to pay my bill with no phone has not been put into my account AS PROMISED! so you know i have a record of all these conversations where I'm promised results and nothing has happened. To be honest I just don't care anymore, I give up and I'm canceling my contract. Don't care how much it cost. PEOPLE I bought a 2 year contract and am leaving after a month, IT'S THAT BAD, DON 'T USE VODAFONE EVER. IGNORE THEIR CHEAP TARRIFS. YOU MIGHT THINK YOUR SAVING MONEY BUT YOUR PAYING IN HEADACHES!!!
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Reviewed by Cate from UK on 29th Sep 2015
Complete Nightmare. Decided to choose Vodafone January 2015. Direct Debit set up and like other reviewers having a nightmare as it never comes off and this results in a late payment message with charges for the following month. I have to phone up and pay as on-line account doesn't work. I give details for Direct Debit and same happens for 9 months. Threatened them with Ofcom a month ago and requested details of my complaint to send to Ofcom. Never supplied me with them. After nearly nine months of this same happened this month. I paid manually again and complained again. Next day I get a message saying my calls will be restricted due to unpaid bill. I phoned them again and they assured me my balance will zero and my phone was not restricted. Next day it was restricted with no incoming calls and I had a family emergency. I was incensed and called to complain again to realise that none of my previous calls over the prior days were logged. I requested a UK complaints team member to call me. Never happened despite being assured that my message would be passed on. Contacted them today to ask to leave Vodafone because of this. No chance without exit fee. I refused as it is their fault. They insisted again and I asked how much (out of interest) Ha Ha they quoted £7,333.33. What does pne do? just bare with me while i get your account up and running

Also this will probably count in our credit ratings and I must look like a 9 month late payer?
This morning

me: at 10:58:52
Thank you
Shakeel: at 10:59:52
thank you for verifying your details, its matched our records
Shakeel: at 11:00:19
reading the threads above i understand you would like to cancel your contract
Shakeel: at 11:00:23
is that correct?
me: at 11:01:00
I think it is necessary for me
me: at 11:01:41
Yes I am not looking for to pay any exit contract fee due to the problems arising from Vodafone
Shakeel: at 11:01:50
in order for me to cancel your contract there will be a cancelation fee
me: at 11:02:17
Vodafone cannot give me reasons for these payment problems nor the on-line account problems which are ongoing
Shakeel: at 11:03:00
have you been charged for something that you shouldn't have?
me: at 11:03:07
I am leaving because of the problems of Vodafone. Restrictions on my phone when I need it
me: at 11:04:02
Vodafone had 9 months to fix this out
Shakeel: at 11:05:19
what i can is put your through the correct department where they will able to break it down it for tell exactly what you been charged for and why you had been charged for it
me: at 11:07:07
You send it to the UK complaints team. I'm not talking about charges. At no time have I mentioned charges. I am advising you that I will not be paying exit fees. I will continue with my account and take my complaint to Ofcom and look for compensation to me!
Shakeel: at 11:08:10
well if you are looking to exit your contract with me today there will be an cancelation fee
Shakeel: at 11:08:33
wiith out a cancelation fee i would not be able to cancel your contract
me at 11:09:43
Why when I am leaving because Vodafone failing to take payments from my account for 9 months. You are making me look a credit risk. I want answers
mez: at 11:10:38
Plus I paid in advance rental
me: at 11:11:16
Vodafone have failed me. I need to find a reliable company
me: at 11:11:31
NONE OF THIS MY FAULT!
Shakeel: at 11:11:43
i do apologize but without the cancelation fee i unable to cancel this contract
me at 11:13:09
What are you looking to charge me?
Shakeel: at 11:13:35
just bare with me while i check that up for you
me: at 11:14:18
You do that.
Shakeel: at 11:17:36
your cancelation fee would be £7133.33
me: at 11:20:23
Oh well I can't afford that so iti looks like I will be staying with you and looking for this in compensation from Vodafone when I put in my written complaint and take it to Ofcom. Thank you very much for your help and goodbye.
info: at 11:20:38
A copy of this chat conversation will be sent to xxxxxxx at the end of this chat.
MACROBUTTON HTMLDirect
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Reviewed by S Dorchell from uk on 26th Sep 2015
I am having a complete nightmare with Vodafone. since April they have assured me that my direct debit is set up. it never is. They then harass me with calls and texts and threaten to suspend my services for non payment. if I ring the automated service it tells me the balanc is zero. when I speak to an advisor they cannot decide what I owe. I need to ring at least twice a month and spend an hour on the phone to pay my bill and argue against the monthly late payment charge they levy following their ineptness. Yet again today I have been told the direct debit will come out next month. It's laughable now. I'm on a mission to warn everyone of vodafones dire service. if I'm trapped into contracting for 18 months then I reckon I can make use of that time spreading the word. hopefully I will be able to save some peoples sanity....take my advice; go to Tesco, my husband has excellent service from them. My son is with 02 without problem and my daughter is with Virgin. in a nutshell I was the only one daft enough to sign up to Vodafone. if I could have given a zero star rating I would have.
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Reviewed by Ann from UK on 25th Sep 2015
Never had a problem with Vodafone untill early this year after going away and have a price plan put on that was the wrong price plan that they put on so ment me having a very high bill. It took them almost a month to sort out was not happy with them. Now they have taken payment for my phone lines but have taken to payment meaning I have over paid now they are unable to find your payments again happens every month vodafone has really gone down and I for 1 will not be recommending them@.
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Reviewed by Lyndalou from UK on 24th Sep 2015
OMG !! We've been a Vodafone customer since 2003. ! And I can honestly tell you that the last 3 months I've had nothing but shocking service from them . I've also spent days . Hours . Mins trying to sort the issues out. . They sent the wrong upgrade . They then charged me for it . Then charged me for 2. . That was jus the start !! They have lost a payment I made to them for a bill over the fone. Unable to find it they cut us off , dispite sending the bank statement into store for proof . The autho code from my bank for the payment . This dispute is STILL goin on. Even tho I have been promised it was credited to our acc . We have been cut off twice over it . Sooooooo many advisers say they will deal with it in the bills dept ! But they don't . Rude staff. No one gives a damn about the service you are getting ! To be honest I cud write a book on the last 3 months. But PLEASE don't ever go with Vodafone. They are an absolute disgrace !! And shockingly poor ! Wen our contracts are up we will be running for the door !! Only today over the payment they can't find they cut us off AGAIN. Only for me to call again for them to tell me it won't happen again !! And the lost payment they can't find has been credited !!! YEA Right !! Seriously. STAY AWAY !!!
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Reviewed by Eric from Scotland on 23rd Sep 2015
I have left Vodafone after having been with them been with them for 17 years. Four weeks ago I was contacted by Vodafone offering me an upgrade I said I didn't want one so they offered me a sim free deal which would reduce my payment by £2. I accepted this and they said they would send out a new sim This proved to be faulty so they sent another which also was supposed to be faulty .What they had in fact did was try to activate them on my wife's phone which is on same account therefore knocking both our phones of, we told them this and they said they would fix it .They then managed to switch our numbers over so had to send out another 2 sims After 13 days which our phones didn't work I sent a letter of complaint to them which they still haven't acknowledged We received 3 bills for the sims for£7.50 for postage which we weren't told about. We had 7 phone calls 2 from landline and 4 live chats to try to sort this out. We were on holiday in Ireland and again were unable to use our phones for 4 days When I phoned when we returned I found out that I was still being charged my original contract price so needless to say I have parted company with them I would have given a zero rating but there wasn't one.
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Reviewed by Georgia from England on 23rd Sep 2015
I'm writing this review as a way of pleading with anyone who wants to choose Vodafone as their mobile network provider. If you join Vodafone, be prepared to be conned, lied to and messed around by rude unhelpful staff both online and in store. I myself have been with Vodafone for nearly 5 years and this past year I've experienced problems similar to some of you guys. Choosing Vodafone was the worst mistake I've ever made. I've been unemployed for over a year and have been struggling to pay my phone bill, vodafone couldn't care less. I will be glad when I've paid off my bill and I can sever all ties with that disgusting excuse for a mobile phone company. I will find a mobile network provider willing to help and support me and who employ staff who can do their job properly. i could go on forever, but I'll end my review by saying this, trust me I am telling the truth, dont fall into the trap of Vodafone, don't let them talk you into staying with them, because I certainly won't. I'd rather stick my barefeet in a tank full of piranhas!

Rant over.
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Reviewed by Nikolett from uk on 22nd Sep 2015
!!! !!!DO NOT EVER CHOOSE VODAFONE! AVOID! Worst customer service, I've been having an ongoing issue for 9 months and they never sorted it. Kept cutting my phone off, spent hours on the phone every 2 weeks! Still not sorted! Manager NEVER EVER Will call you back!
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Reviewed by Martin Davies from UK on 20th Sep 2015
I have just left Vodafone after being with them for about 20 years. Their customer service is appalling and the staff in our local shop (Pontypridd) are unhelpful at best. I work for the NHS and am frequently on-call and I have a disabled son, Vodafone are changing their software and because of this have not taken my Direct Debit, their fault not mine the money is there waiting. I have spent hours on the phone explaining that neither myself or my son can without a phone but they have still cut us off on 4 occasions, once in the middle of me being on-call and therefore unable to ring in when my pager went off. If you rely on your phone for work or safety I would strongly advise that you don't use Vodafone, they don't care. I would give minus stars if I could.
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Reviewed by Harry from UK on 18th Sep 2015
write to this man, you wont get anywhere but this is the top man

Vodafone UK

Mr Jeroen Hoencamp Chief Executive

Email jeroen.hoencamp@vodafone.com
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Reviewed by Harry from UK on 18th Sep 2015
my wife and I ported over from family mobile when they ceased to exist, what a farce, it took my phone 2 weeks to port and my wife 3 weeks but she still could not select a tariff right up to the day we left after exactly 4 weeks, speaking to customer services in the Philippines, I asked them where they were based, had 6 different operators in 25 minutes, all they do is pass one from person to person, emailing the ceo, twice, did not elicit a response, when asking for the pac code to leave the gentleman I was speaking to offered a £5 goodwill gesture, which he quickly withdrew when I mentioned the pac code, atrocious customer services, when one could understand them, I was told it would cost me £2, on payg, to access data, when they didn't say was it was £2 per day, avoid at all cost.
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Reviewed by Milsey from UK on 18th Sep 2015
I'm stunned by how bad Vodafone customer service is. If you're with Vodafone pray nothing goes wrong. If you're thinking of getting a phone off them DON'T! Go and pay more elsewhere if you have to but DON'T go to Vodafone, unless you want repeated broken promises about a phone they have agreed to repair under warranty. They've had my phone a month now, can't get it back, can't get a replacement. After 3 shop visits and waiting in for 10 hours for a home delivery I'm still no nearer and Vodafone just do not care.
DON'T use Vodafone.
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Reviewed by Jane from Uk on 17th Sep 2015
Vodafone have by far the WORST customer service I have ever experienced - do not go to them!!! I've spent hours and hours (probably days) on hold waiting to speak to someone - even their 'live chat' function is less than useless - and then when you finally do get through they fob you off saying they will speak to a manager and call/text you back with more details.. Of course they never do. So you end up in a vicious cycle of spending another day on hold, rinse, repeat. Unless you will never need any support or help with your contract DO NOT GO TO VODAFONE. It's not worth the hassle.
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Reviewed by Ankit Anant from India on 16th Sep 2015
Worst service I have ever seen.
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Reviewed by Theresa Gallagher from Glasgow on 10th Sep 2015
I regret being a Vodafone customer. I lodged a complaint re my bill 57 days and have contacted them via telephone, email, presented at a store and eventually wrote to them. I have 3 contract phones with Tesco and their service as second to none.

I have read their complaints procedure and these have not been adhered to.

Anyone thinking of going with Vodafone think again. They do not provide a customer service.
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Reviewed by Roxi from UK on 5th Sep 2015
Everyone, avoid Vodafone like the plague! I have had the worst experience I can ever recount - no one deserves to fall into their trap. After being polite and courteous for over 4 months I've decided enough is enough and to utterly shame them…

Basically, so you understand where I'm coming from, I left them as a customer in July because of their poor and LACK OF service - I'd been a loyal customer for a few years and never had problems with them until now. I'd got a new phone and it needed a different type of sim card but wanted to keep the current number. So got a new sim, however after 9 sim changes and 3 reboots NONE of them worked (kept getting "Sim not provisioned MM#2" message whenever installing a new card). We checked in the store with a spare working sim (shop owner's) in the phone, nothing was wrong with the phone so it was the sims I kept getting. Anyway, since I wasn't able to use my phone for 3 months I asked for a total refund of those unused months, which I still have yet to see in my account. I got my PAC code and managed to move to another service provider.

However the tale doesn't end there...to add insult to injury, fast forward to yesterday where I received an email bill from Vodafone for £9.50…not only that but I discovered in my spam folder that they emailed a bill for £14.50 in August - checked my bank statement and sure enough it had left the account. Had to ring up the bank to stop the Direct Debit payments…now they owe me a total of £49.10 (this is for the 3 months of no service and last month's charge when I'd already left).
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Reviewed by James from UK on 4th Sep 2015
I'm having a bad time with these criminals. I thought my experience was bad, but judging by the other reviews Vodafone are doing a great job of messing up a lot of lives. I actually ended my contract with them in the statutory 14 day cooling off period because the phone wouldn't function on their network. I sent the phone back (to Carphone Warehouse) and Vodafone cancelled the contract. So all fine, well no, because when I asked for the PAC code they said they'd need to reactivate the account so I declined. But they reactivated the account anyway. They've now insisted on finding the recording of the telephone conversation to prove I'm telling the truth even though the contact should still be cancelled even if I wasn't being honest. Every step of the way I've been fobbed off, call put on hold, call dropped, hours of waiting. If you have any dispute with these idiots I recommend you put it in writing now and keep a record so that when they fail to resolve the issue within 8 weeks you can go straight to the ombudsman. DO NOT BELIEVE THAT THE CALL CENTRE WORKERS ARE DEALING WITH YOUR ISSUE. TRUST ME.
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Reviewed by angela from UK on 24th Aug 2015
Awful. The worst service ever. I can not wait for this contract to be over. COMPLETE ROBBING Gets. If you are looking at being a VODAFONE CUSTOMER PLEASE MARK MY WORDS. YOU WILL REGRET IT I PROMISE THEY ARE ROBBERS They do not deserve 1 star. I pray every customer leaves to another phone company and they go Bust.
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Reviewed by shan from singapore on 18th Aug 2015
My phone number doesnt even EXIST anymore, for almost a year and they STILL charge me. I finally removed vodaphone from my bank to stop this illegal payments and yet I still receive emails regarding my non existent bill. I don't even LIVE IN LONDON, I live in malaysia and paid so much money to call them internationally to get them to just go away and NO they are still harassing me. I am finally back in london after a year to call them without international charges and they have promised me 3 times in 1 week to call me back. I am currently on hold with them right now. RIDICULOUS.

DO NOT USE VODAPHONE.
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Reviewed by M baig from Uk on 16th Aug 2015
I cancelled my contract in December and all the payments were sorted. But now I am getting bills from voda and a debt collecting company which is affecting my credit score this is ridiculous voda are just trying to get money from me for no reason this is bullying and harassing as voda owes me money for poor network compensation absolutely appalled by voda behaviour.
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Reviewed by San from UK on 12th Aug 2015
THIS IS A COMMUNICATIONS COMPANY THAT HAS NO ABILITY TO COMMUNICATE.
I can only agree that vodafone is a completely diabolical company to deal with. They have extremely poor customer service, with no hierarchy system in place. ALL of their customer dealings by phone are not dealt with by the company itself but its all outsourced to poorly trained, unknowledgeable people at service call centres. In the end you feel sorry that they have to do a job in complete ignorance of any kind of customer care.

I have 3 lines with vodafone, once my contracts have finished I will be switching providers. My problems have ranged from poor sales, poor billing, random charges and a customer service team that doesn't know how to do simple addition or subtraction.

The website is plagued with problems and is often down. Their internal systems are often down.
My partner disagreed a bill and she refused to pay until it was resolved, without warning they immediately closed her account and handed it to dept collectors. The debt collectors claimed vodafone was still responsible for the bill and vodafone claimed that they had sold the dept. Only when getting financial ombudsmen involved were we able to identify the truth and that was that vodafone hadn't sold the debt and was still in charge of it. When calling them they still maintained (despite evidence to the contrary) they had sold the dept.

I still have problems with my contract they have increased my line rental cost by 25% with no warning, no notification and when contacting them I'm told time and again its resolved only to be charged the illegitimate increase again and again and again.

Absolutely impossible company to deal with on every level. STAY CLEAR OF VODAFONE, those in charge need to learn that customers are their business and that the shareholders aren't.
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Reviewed by Diana from Uk on 9th Aug 2015
Shocking horrific company! Disgusting service! So bad I've reported them to trading standards!

Vodafone have, and admitted in numerous recorded telephone calls, messed up! They inadvertently cancelled my direct debit. After numerous telephone calls to far off lands we eventually got it sorted, or so we thought!

They still have failed to present to my bank for a direct debit payment.... And cut me off!!!!

After another long and ardous phone call to them, there advisor Aly, admitted again it was there fault. But if we pay now and pay a reconnection fee for each phone (we have3) they'll reconnect us! Hmm. I don't think so!

I've done nothing wrong, I've abided by the terms and conditions if the contract. Vodafone have not, their error.

Eventually after telling them to stick their contract where the sun doesn't shine they agreed to reconnect for free and present to our bank for the direct debit!

Well the reconnection lasted a grand total of 2hrs before they cut us off again! And guess what, they want a reconnection fee! Does this company live in cloud coukoo land???

I will not pay another penny to Vodafone they have broken the terms and conditions of their contract therefore it's nil and void in my eyes. I'm also in the process if sending an email to BBC watchdog and would strongly encourage others to do the same

Stay as far away from this company as possible.
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Reviewed by Katrina Taylor from UK on 1st Aug 2015
I have only been with this company for 13 months and I hate them more than I hated EE - which is saying something.
I received a text off of Vodafone in June advising me that some charges were changing and to look at the website for more info. I did look at the website and it said that as the RPI was going to raise more than 0.9% I could cancel my contract. I wrote the letter like it told me to, sent it by recorded delivery and it was signed for on 11/07/2015. I still haven't had ANY response to this letter.
I spoke to someone on the online chat thing, who tried to tell me I couldn't cancel and everyone received the text message for information purposes - untrue as the website said that the information only applied to the people who had received a text message from Vodafone (a blatant lie then?)
I still haven't received ANY response to my email and Vodafone don't do email addresses for the public? REALLY? What company in this day and age doesn't have an email address for correspondence?
Then, I got annoyed even more when someone fobbed me off with a FAKE email address - really?! ridiculous!
My mobile data (which I pay for every month) doesn't work, I constantly have to look for a wifi spot, my online account doesn't let me in, but this doesn't bother Vodafone, it bothers me though. I would actually like to look at my bill, not talk to an adviser every month.
I have contacted a solicitor about this company - they are taking it further for me.
This is the worst company I have ever been with - please don't ever go with them, they are awful.
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Reviewed by Gemma from Uk on 30th Jul 2015
2 weeks ago someone was able to access my account despite giving incorrect information and while the fraud has been " investigated " the customer service team do not wish to know I have been promised call backs that never came left on hold for hours and even told that I might as well go to ombudsman because they won't deal with it. I have 3 lines with Vodafone and I want out but no one will help me I'm at a loss this company is so untrustworthy.
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Reviewed by Philip Blunt from UK on 29th Jul 2015
For the second time this month, the Vodafone signal has vanished. I am a business customer of theirs, living in the SN8 area. A couple of weeks ago I lost my Vodafone signal for three days with no explanation given, and nothing on their website telling me anything.

I tried getting through to customer services twice, but lost the will to live after about 25 minutes of hearing options, music, and the message that 'they're all very busy'. I am busy too and their service (or lack of it) is costing me and my company money.

Vodafone claims to offer a premium service, and is the strongest signal in my area, when it's working. I am thoroughly fed up with their truly appalling customer service and their lack of interest and communication when their service is down.

As a company which uses various loopholes to pay a fraction of the corporation tax it should do, combined with a sub-standard customer experience which is simply terrible, they may rest assured I will be looking to take my business elsewhere when my contract expires.

(a little later after getting through to a "local" customer services representative - in Johannesburg!)

I have just been told by one of your "Customer service" people that the phone network in this area is down and is expected to be back in 6 days.

How can I run my business for the next 6 days? I rely absolutely on my phone to conduct my business. I have clients in the US who cannot contact me. I am unable to sell my products, advise on them, provide customer support etc.

Should I shut my business down for the next 6 days?

I want to cancel my contract, not pay the £221 early termination fee, get a PAC code, and take my number to a phone provider that can provide me with a signal.

I am leaving one star as the review rating only because it is not possible to leave no stars.

I want some answers.
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Reviewed by lol from Somewhere on 27th Jul 2015
Slow, terrible value for money and awful customer service.
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Reviewed by Musicquaver from Scotland on 14th Jul 2015
SERIOUS HEALTH WARNING - DON'T DEAL WITH VODAPHONE Worst ever customer service in all of my nearly 60 years. Most frustrating experience trying to speak with customer services - went round in circles over 5 days and ended up with 2 phones didn't want and one phone that didn't have the correct simm! All being returned and moving contracts. Only giving one star as have to give them this.
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Reviewed by Mark from UK on 13th Jul 2015
this company has the worst network coverage. I took out a 4g dataplan with Vodafone a year and half ago. Their coverage checker said my home post code had 4g coverage. That was never true. The coverage was always flicking, calls had unbelievable static, text messages arrived hours later. Even when I walk on my street, its the same.

I complained whenever I managed to summon the energy (it is hard work). You get fobbed off with the promise that network upgrades are imminent. Its it never happens and the customer support people were lying (or they were lied to, it doesn't matter)

After several complaints over the period of a year, I notice my street is now showing 2G on the coverage checker. So its now at least accurate.

This company is obviously skimping on network coverage and relying on marketing to survive. Avoid this company if you want to retain your sanity.
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Reviewed by GRPRAH from UK on 12th Jul 2015
I have been on the phone to Vodafone for 6.5 hours this week to attempt an upgrade. Horrific Customer Service. Their Director should be sacked.
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Reviewed by joffin from jose on 11th Jul 2015
The most worst service provider i ever used. They have a very bad customer care service. It is not Vodafone network... Its just customer cheating network... Very bad network..
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Reviewed by Avi from UK on 6th Jul 2015
Dear Vodafone,

I was in Vodafone's Watford store yesterday and their employees have the worst customer service.

I visited the store to hand in my phone for repair. It was covered by insurance, and the claim was reported and logged the day before. The insurance department said to go to the Vodafone store to hand in the phone for repair, which I thought would be a simple task, how wrong I was:
1. We waited 30 mins before we were served
2. Once I was seated the sales representative was rude and unhelpful
3. They could not find my account on the system
4. The account was only found after I suggested looking up my address
5. They took my phone and wiped it clean of data.
6. They then contacted the insurance department, but they were informed they couldn’t find our details on the system
7. We were then informed that they could not assist us and we would have to come back in a few days time.
8. On asking whether the problems we faced could be documented, they said they could not be documented
9. I then requested to see the manager
10. The manager said that the problems we faced could not be documented on the system
11. I requested that they document them by writing down the issue, so I had confirmation and evidence of what had happed, they said they could not.
12. I then asked for the manager’s name, they said they could not tell me their name.

Key issues
1. 4 hours wasted coming into the Watford Vodafone store
2. Rude and unhelpful staff
3. Issue not resolved
4. Issue could not be documented
5. Manager could not tell me their full name

Bad customer experience. At this point I would not recommend using Vodafone to anyone!

Please contact me to resolve!
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Reviewed by deeigoe from UK on 1st Jul 2015
Vodafone Customer serives - NOT, a very frustrating experience trying to get through to anyone, they don't even have the option of 'thinking of leaving us' I wonder why? very happy to take our money and ramp up our charges, but be afraid, be very afraid if you have any problem...... I have been with them for a number of years (more fool me, I hear you say!) and have to say that they DO NOT value loyalty from their customers, I suppose it's the usual NEW customers only that matter to them...... best advice is to shop around.....
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