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Vodafone

 In a nutshell  
 

Last updated September 2013

Vodafone was the UK's first mobile network and made the UK's first mobile phone call back in 1985. It launched 3G services in 2004 and 4G in 2013 and is one of the largest mobile operators in the world.

Best buy: Vodafone 725 from Amazon Marketplace UK (£48.98)

 

Vodafone launched its initial 4G services in August 2013, with Sky Sports and Spotify included in the package. Coverage is initially restricted to London but is rolling out to Birmingham, Coventry, Leicester, Nottingham and Sheffield on September 28, 2013, with plans for Bradford, Edinburgh, Glasgow, Leeds, Liverpool, Manchester and Newcastle this year. Vodafone is targeting indoor 4G coverage across 98% of the UK population by 2015. Vodafone uses the 800Mhz and 2.6GHz bands, neither of which support the iPhone 5.

Vodafone also make the Vodafone Sure Signal, a 3G micro-transmitter that can provide you with 3G coverage at home or at work.

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Amazon Marketplace UK £48.98 Vodafone 725 Click for details
    

Vodafone user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 463 reviews:

Reviewed by Rock from UK on 9th Sep 2014
My wife was charged 150 pounds with no warning at all. we were both surprised about the bill as she had far more incoming calls from me.vodafone really do NOT TAKE CARE OF THEIR CUSTOMERS.I advised my wife to cancel her contract and go with a different service provider. they are a careless and greedy network.
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Reviewed by Phil from UK on 8th Sep 2014
Service is appaling, I've had ongoing issues for months, they break promises, fail to return calls and bounce you from one department to the next. Still waiting for my formal written complaint to be acknowledged.
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Reviewed by J Anderson from Uk on 21st Aug 2014
Thieves the whole company are made up of gypsies tramps and thieves the majority are
liars
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Reviewed by peter ward from scotland on 13th Aug 2014
I recently ended an o2 contract in favour of a pay and go vodafone.After much frustration trying to port my o2 number online, I opted for the easy option of calling vodafone to transfer for me."easy",how wrong could I be. After 3 different connection dates,Im still connected to o2. Unacceptable,no explanations,nothing. Vodafone, shove it. Im gong to orange
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Reviewed by beth from uk on 19th Jul 2014
With regards to previous review, don't believe the hype, EE are shocking, poor customer service and signal isn't all they make it out to be believe me, the "customer service" left me wanting to bang my head off a wall. have now left the horrid EE and on Vodafone where couldn't be happier, they may have their faults but are by far not the worst out there compared to the cowboy outfit that is EE
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Reviewed by tushar shimpi from india on 19th Jul 2014
Vodafone makes fraud in billing to postpaid customers. They charges for download which you haven't made. They thing that customers are fool and using smartphone 1st time. and if we ask them for details about download they gives you some silly answers. And not able to give you any details. Please don't use/ go with Vodafone at all.
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Reviewed by jay karsan from uk on 15th Jul 2014
Vodafone is absolutely awful please don't join Vodafone... Once you sigh the contract thats it... customers service is bad very very poor they don't have a clue about anything can't even understand what they are saying. .. will be joining EE soon
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Reviewed by Rob from Scotland on 5th Jul 2014
Sadly I have to use Vodafone. Its the only coverage we get in our remote location. I think they are a company with poor customer service which is getting worse year on year. One example will sum this up, a couple of months ago I asked if I could upgrade to 4G for use when I am in Aberdeen. Good idea you say, I thought it was and they couldn't sell it to me quickly enough....what the neglected to tell me was that they don't have 4G in Aberdeen. I took it for granted that 4G would be in Aberdeen it being Britain's oil capital.
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Reviewed by S from England on 29th Jun 2014
I have only bin with vodaphone 3 months it is awful regret taking out the contract they have overcharged me every month they say oh it's only a couple of pound extra they take money out and how much they like each month they don't care if you are charged by your bank they fob you off to everyone yet will not take responsibility them selfs one person tell you one thing and someone else says another there full of bull they say you haven't paid a bill when you have so have to go out your way to get proof for them to say oh yes you have paid and then cut you off so you have to go through it again with another person they have really bad attitude over the phone to you and the shop is not much better would never recommend vodaphone to anybody be happy when it's over worst network EVER
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Reviewed by Paul from UK on 27th Jun 2014
I have been with Vodaphone for years and have seen their customer service get worse and worse. My phone has developed faults three times within one year. It is so frustrating as all the information was taken off the phone each time and you can't back up everything.

I was legally entitled to a new replacement but they refused. Then they blamed Samsung and said it was not a Vodaphone phone, even though I purchased the phone from a vodaphone shop.

Ridiculous. As far as I know Vodaphone don't even make phones.

I also get a really bad coverage even though I live in a zone 2 area of London. When I make a business call the sound goes garbled and I often cannot hear the person on the line.

The shop staff are more interested in sales speak but they don't know anything about the phones and you just feel they don't care.

With all this theory of 'branding' my personal opinion is that Vodaphone, with all their over paid executives, with all their over the top advertising campaigns, are now going down a route of style over substance.

Vodaphone are like trumped up fools blowing their own trumpet as loudly as they can, hoping that the public will continue to be stupid enough to believe they are a good company. Online articles show they now provide the worst customer service of all.
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Reviewed by Henry from United Kingdom on 20th Jun 2014
This is the worst mobile provider you can choose, bad coverage, terrible customer service and they will spam you with text messages totally unrelated to their service. You pay a lot of money, as Vodafone is one the most expensive provider, and they will keep sending you marketing texts from their clients to make even more money on you.

Anything is better than Vodafone.
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Reviewed by Edward Verrico from Uk on 19th Jun 2014
Please do not use this provider they are the worst of any out there. My experience with this company has led me to a mental breakdown and put me in a dark place ( the advert more power to you ) is a lie your like a fish to them once hooked they couldn't care a less about you until your contact is up for renewal..

I live in central London and this is my rating for them 0-10 o been poor 10 been good ..

Customer service 0

Coverage 3
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Reviewed by Thomas from England on 16th Jun 2014
Ok so we all have gripes about different Networks and having tried them all since the black & green screens of 1998, I can say that Vodafone have been the worst for service. Yes I've had problems with 02, Orange and others but none have left me more frustrated that Vodofone.
Only use Vodafones customer services if you wish to:
1. Repeat the issue in which you called for in the 1st place atleast 5 times. Neon glowing lights and a marching band might help them get it.
2. Take their 1st answer as their only answer, like an echo in a vast cave of repetitivness, you'l get the same scripted response over and over without any empathy or apology.
3. Be driven insane with casual unhelpfulness.
This was never about money or bills, it was simply a few questions regarding upgrading/downgrading and contracts.
By now you are reading this with the curse of hind sight...if only you had known sooner...Orange/02/3 would have a lot more customers......
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Reviewed by Andrew from England on 3rd Jun 2014
Well just left Vodafone after 8 years for Virgin unlimited. So far so good but early days. However having had 2 mobiles with Vodafone mine and my son's and a couple of unexpected bills I needed all inclusive. I checked with Vodafone what day the contracts ended and rang on this day for Pac codes. Duly took 4 days to transfer but ok.
SO VODA THEN SENDS ME A BILL FOR 4 DAYS IE THE ENTIRE MONTH COST. this is so underhand and I would urge people to watch these people for tricks in extracting payment.

It is easy for me I will not use VODA again but luckly I will have the last laugh I will be moving the works mobiles 400 plus to virgin from VODA. I hope VODA enjoy the few extra pounds.
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Reviewed by Gavin from UK on 28th May 2014
I used to be on Vodafone a long time ago. They were great - the best coverage, the best service, the best rates. I then somewhat reluctantly switched to O2 as the majority of my friends and family were already on that network and it made sense. O2 aren't great and when I set up a new business I thought, I'll at least get my business phone on a Vodafone sim as they were so brilliant before... BIG MISTAKE! What on earth has happened to them in the 10 years or so I've been away from them? Constant harassment from their marketing team trying to sell me something by phone, their STOP text alert system doesn't even work to stop the daily rubbish they send you, I get blindly charged on my PAYG service for things I haven't even done (£10 credit gone in a couple of days and I've not had the phone away from my home or made any outgoing calls in that time!) and now, when trying to sign in to my account on their website, the don't recognise my username or phone number as being registered but when I attempt to set up a new account using the same number, lo and behold I can't because, 'this number is already registered with us.' PATHETIC! I can't even be bothered making a formal complaint about their shoddy service because I've already decided I'm switching the sim to O2. They're not fantastic but at least they're half-decent.
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Reviewed by me from uk on 24th May 2014
Really amazes me why people go over their bills then blame the provider, if you can't afford to pay it, don't go over it, simple!
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Reply by Edward Verrico from Uk on 19th Jun 2014
Did you not read the prior message. Underhand charges that had not been agreed to.. Worst company ever takes you to a dark place when dealing with customer service ( if you can call it that)

Reviewed by Amber from Australia on 13th May 2014
I will never use vodafone again and will happily use the next competitor I can find. I had an overdue bill and couldn't afford to pay it. My service was barred, which is totally fair enough. I followed all the rules and extended the due date by 20 days (a month wasn't an option which is tricky for me as I only get paid monthly). This time my service was barred and I called up to arrange the extension date so I could fiiiinally pay the last overdue amount only to be told that they won't activate my service for another 2 weeks! As a woman living alone this is unsafe. The customer service employer who was apparently a manager told me that if I pay $50 he would activate my accounts (after yawning while I was talking). After I explained that I don't $50 and that I will be paying everything in 2 weeks, he said "nothing I can do". So while I wait for my service to resume and watch my last $50 leave my account I will be forever grateful to Vodafone for helping me to not eat for a week, food is overrated anyway.
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Reviewed by Sayed from UK on 1st May 2014
the worst service I have ever experienced in my life. Please don't be fooled by their coverage map. it is a total lie and scam. they don't have good coverage in majority of places in London as it is shown in their coverage map. and once you sign the contract with them they will not let you go. and every time you complain they will ask you to pay for some sort of device which may help you but it is not guaranty.


a total disappointment
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Reviewed by Helen from UK on 29th Apr 2014
The service of Vodafone is terrible. Every time I have tried to top up my phone for the past year and a half It cannot be done. I end up calling vodafone, takes forever to get through if at all, they then say we dont want to loose you and give me free credit sometimes etc but the same problem returns next time i need to top up. Its never successful online or from my phone. They have told me they had huge problems with the changeover and uprading their system but its ridiculous. I will be leaving vodafone this time for good. Network coverage is excellent, service very poor!! Dont do it!!
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Reviewed by Cindy from Germany on 28th Apr 2014
We have moved to Germany at the end of 2013 and have sign up for the Vodafone mobile and Internet service since we have experience a very good first contact who speak very good English at the shop.

6 weeks ago, I started calling Vodafone hotline to notify them of our move and to have the internet line cutover to our new address. First of all the hotline does not have English options like what it was sold at the shop. And when I finally get through, the Customer service will then re route my call to another agent without saying Ein Moment bitte or any explanation and I will have to start explaining my situation again and /or my call is terminated. This happened several times before I get to speak to the Supervisor who has been excellent and my request for the change was settled.

When it came to the date for the cutover, it didnt happened. I have to go through the painful experience above again but I was told that I was choosing the wrong options I have choosen "Telephone" instead of "DSL" and the customer representative "Anna" who speak good english refuse to transfer me to the DSL sector. I end up having to go to the shop to have this resolved as I speak only limited Deutsch, I was told that the they cannot upgrade the line at the new place because there isn't enough port ! No one call to check and inform me. HOwever if I am ok with the same speed as I had previously, they can have it done. ! Ok, so I need to wait another 2 weeks. But 2 weeks later I still do not have the line setup ! ??

So this is really an unacceptable service ! I would Never recommend anyone to use Vodafone.
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Reviewed by Unhappy from UK on 27th Apr 2014
I would question the ethics of this company. Impossible to get through to get PAC code to take your number with you when you leave them for whatever reason. They must be making a fortune!! My advice steer clear in the first place. I wouldn't even give them 1 star.
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Reviewed by unhappy from UK on 26th Apr 2014
Vodafone are causing no end of problems regarding the Asda Mobile changeover to EE. Even if they do have an axe to grind with Asda any decent organisation wouldn't take it out on innocent members of the public. I would question the ethics of this company and as a result I would never consider going back to Vodafone - would rather do without!!!!!
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Reviewed by Scott from UK on 26th Apr 2014
I've been a customer of theirs since 1997 so do feel fairly well qualified to give an opinion on their services.

The good.

Excellent customer service on the few times I've had to contact them, my requests or queries have always been dealt with promptly and correctly.
Their 2g network coverage is excellent, it's very rare to be unable to make voice calls from anywhere and I've tried it from some pretty remote locations.

The bad.

As a customer of 15 years I've had 1 free handset upgrade from them in all that time and no sort of loyalty discount of any description.

I started buying my own handsets a few years ago and their sim only plans were quite competitive at that time, this is no longer the case and there are far better deals out there today.

The Ugly

Their 3G network is poor. When you actually get a signal it's stable enough but the speeds are just bad. As an example there is a Vodafone mast with a direct line of sight about 500m away from my workplace which gives me at most 2mb download, a work colleague on EE (3G) gets at least double that.

I used to be able to get a mediocre 3g signal in my house but this vanished about 8 months ago after work was carried out to improve coverage!

The coverage issues aren't just restricted to two locations though, I travel quite a bit with work and it's more common to find an EDGE signal (which is almost useless) than 3G.
No experience with their 4G service as surprise, surprise its not available in my area.

In my opinion Vodafone are living of their past reputation back when voice calls and sms were the most important things. Yes, the 2g network is good but these days data is king and their network is incapable of delivering the goods in that respect.

Vodafone have made healthy profits over the past few years as a result of some shrewd investments (and 'tax reduction' methods) but they seem to have given a higher priority to keeping shareholders happy than actually improving the service that customers pay for and are entitled to.

I'm sure they are investing money in their network but I'm not seeing any difference, in fact it's getting worse if anything.

My contract is up in September and I'll be switching to another provider after many years simply because Vodafone are failing to provide the services they said they would.

My advice to anyone thinking of signing up to Vodafone is to get a PAYG or 30 day contract and check that you get the coverage you require - that's what I'll be doing when it comes to selecting my next provider.
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Reviewed by Sam from UK on 16th Apr 2014
Vodafone lives on presumptions of their own which is that every thing is perfectly fine. The couldn't solve the network problem I had at my previous address in 5 months while on daily bases they would tell me that it will be fixed in 24 hours, 2 days, 3 days 5 days, one week etc while on their network coverage map it was showing perfect. I moves home and have the same problem since last 1 month and again the network coverage map show everything perfect indoor and outdoor for my address. They told me that they have some "unexpected issues" in the area which they are working on and can't tell me the time it will take them to fix the issue. But i am sure that the don't know how many years in will take them or even if the will be able to fix it at all and i seriously doubt they are doing anything at all coz it should have been fixed in 5 moths in my previous address.

I complained about it to ombudsman and i received a letter today stating that their decision is in favour of vodafone because they i can still make calls form some places.

i really have my doubts about the independent of ombudsman too. because i have signed up for a service and why would they expect me to pay full just because i am getting something no matter everything.
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Reviewed by chris from england on 22nd Mar 2014
Awful company. Taken wrong money from account. taken double payments. Refused to return the money even though they knew they shouldn't have!!!!! This is theft in my eyes. If I walked into a Vodafone branch and took 40 quid out their till I would be arrested how can they just take money from my account and then refuse to return it. I hope whoever runs that place gets what's coming to them. Bellend
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Reviewed by Andy from UK on 25th Feb 2014
I have an S4 which originally worked fine then kept dropping the voice and data signals. My phone has been sent for "repair" and still drops the signals. I can not now receive text messages. Vodafone have been next to useless in getting this resolved. They are now rebuilding my account after finally admitting fault on their side after numerous calls of complaint from myself. Vodafone used to be the best. They are now the absolute pits. And don't get me started on the overseas call centre! My contract ends in summer 2015 after which time I WILL be leaving them.
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Reviewed by CLAUDIE from UK on 20th Feb 2014
After having no service for 5 days in November, 15 days in January, 5 days in February I contacted Vodafone. I received a message on Vodafone's forum, which said:”If you’d like to discuss a line rental refund, please get in touch here. Simon. So I did and also got a private message asking me to give my account sort code, my facebook and twitter username etc.. adding EFT165 in the subject box. I did all that and the automated reply I had was frankly unacceptable: “Thanks for your private message.
Due to the amount of queries we receive on the eForum, we’re unable to respond to all of our PM’s. Please follow one of the options below, to ensure your query is resolved as quickly as possible.
For queries on Vodafone products and services, please post on the eForum, where our team will be along shortly to help you.
If your query is regarding your account, then you can contact Vodafone by simply clicking here and speaking to one of our advisors.”
Why on earth send a private message and ask for all the private details if you are not going to bother to answer anyways!
I DO NOT WANT TO SPEAK TO AN ADVISOR. I want the answers by email as at least I would have written proof of the promises of refunds which so far have not exactly materialised.
Previously I waskept hanging on their chat line for 1hour 30mins for the manager only to be told that the manager was now unavailable as he had now gone home.
My advice is stay well away from Vodafone, they are quite happy to take your money and apply charges if you pay your bill late, but cannot provide a reliable service. NOT TO BE TRUSTED!!!!
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Reviewed by Bob from UK on 20th Feb 2014
I've used Vodafone for sometime without problems, until the end of last year, and then a non existent data contention, dropped calls and either not sending or duplicating texts.

The connection etc is fine anywhere else but can you get them to understand that NO. Useless customer service.

I'll be glad when I leave them
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Reviewed by Gus from UK on 12th Feb 2014
I've been with Vodafone for as long as I've had a mobile and would originally consider no alternative due to the best coverage. However I will soon finally change. I've had numerous issues with them over the years, including some ridiculously excessive roaming data charges that they could not substantiate. The final straw is that they no longer provide any data coverage in my home town, which is not a small town. Cant wait to finally be free!
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Reviewed by bill inglebright from uk on 11th Feb 2014
I have 4 lines with Vodafone and to get a paper bill I have to pay £6 which is £1.50 per line. So the more lines I have the more they charge me for billing me. This is unbelievable.. and Vodafone gives terrible customer service.
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Reviewed by Sam from UK on 5th Feb 2014
I made a bad choice of signing up a contract with vodafone last year. I singed up for 4G and unlimited minutes and text. what I get is not even a 3G internet and the call voice quality is unbelievably bad and on top of all the customer service is good for nothing, the only think they know is apologizing. i am trying to solve it since i signed up and every day i call them they give me a new promise which is never fulfilled.

It is really a frustrating experience.

In short just don't go for it.
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Reviewed by Latoya from England on 28th Jan 2014
Vodafone is a bad network with bad customer service.
One sales rep says a different thing to another. They seem to be trained to misleading idiots. Then when questioned about what they're doing, they don't have a convincing answer. They don't seem to have a clue.
They're thieving, misleading, clueless idiots. They will literally say anything for you stay with their company and repeatedly screw customers over.
Do not go with Vodafone, unless you like hassle and being overcharged.
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Reviewed by Dave from England on 20th Jan 2014
Shocking customer service. Three attempts to upgrade have failed because of their incompetance and they have been no use in trying to sort the issues, just kept getting passed from pillar to post. Have now gone on to o2. AVOID VODAFONE!
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Reviewed by Phil from England on 29th Dec 2013
I disagree with most reveiws. As i have always been listened to by vodafone thy sort probs much quicker than ee
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Reply by Edward Verrico from UK on 19th Jun 2014
Well you cant dismiss the overwhelming reviews that suggest otherwise. You are one of the lucky ones...

Reviewed by Andy W from West Midlands on 19th Dec 2013
Bought new Samsung S4 with unlimited calls and 2Gb data specifically to use for work (Solihull) related calls and access to email during meetings. POINTLESS!!. No signal in in most parts of my office (data & voice). By the time I had handed over my work mobile (BYOD) I had gone past the 7 day cooloff. Sim replaced but no good. Colleague purchased same phone but from EE for same price (& on 4G!) @ same time. He has blistering reception. My signal is also very patchy in other parts of Bham & London. DO NOT choose Vodafone as a carrier! EVER!
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Reviewed by Tracey from Scotland on 19th Dec 2013
AVOID THIS COMPANY. There are so many other companies out there. They promised me an I pad on the 2nd of December which was a gift for my family for xmas. Although they have taken payment for it I have never received the item as they are out of stock. Wish they told me that before I ordered. I tried to cancel the order over the phone as it clearly wont be here now, And guess what they cant cancel, has to be done in store which is 15 miles away. I cant wait to cancel my other contract with them which ends in Feb. Keep your money folks and go with a reputable company that will honour their agreements.
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Reply by Latoya from England on 28th Jan 2014
Amen sista

Reply by Caveat Emptor from EEC on 8th Feb 2014
Surely Vodafone are reputable. I just don't know if I'd want their reputation.

Reviewed by Kareem from UK on 10th Dec 2013
I want to start by saying avoid Vodafone at all costs. Their customer service is by far the worst I experienced amongst any provider I used, for anything. Not a single promise was made, and my number is lost somewhere in cyberspace as other people might have experienced.

I've been trying to get my number back since 20th Nov 2013, no luck. And the number that I want to be transferred is from Vodafone to another Vodafone line, it's not even external.

I wish I wasn't tied up in a contract with them, I would've left them now. But I will not renew my two contracts that I have, nor bring my wife's line as I had originally planned.

It's 10th December today, and every person that promised me that I will be called back by a manager, or by him or her, never called back. Only one called back and I missed the call, left a message saying she'll call again, never happened.

I am still in search for my number in cyberspace by the way.

Avoid Avoid AVOID and get away from them!!!

Kareem.
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Reviewed by Niels from UK on 10th Dec 2013
I have been with Vodafone for 20 years. Their call centres are as good and bad as everyone else in my view when I listen to the issues my friends have on other networks. I have noticed in some instances that I have a good signal where friends and colleagues on other networks have poor reception, so in general, I would say the coverage is amongst the best but obviously that depends where you are. Having said that, where I live there is only 2G despite being on the outskirts of a major town, and the signal is poor with the front upstairs bedroom the only place with a reasonable signal, but the point of this review is that for me, the real saving grace of Vodafone is their "Suresignal" box. It costs 100.00 but in my view it is worth it. I get rock solid 3G around the whole house and garden. You just have to follow the instructions and site it sensibly and about 1 metre away from your wireless router which it plugs into. 3G is not really the benefit as I would be on my own wifi network in the house for data anyway, but at least I can make and receive calls and sms with certainty now. I could be cynical and ask why I have to shell out hard-earned cash to compensate for the lack of Vodafone signal despite being in a major population area, but I decided to pour a glass of wine instead and get on with my life and enjoy clear calls and fast sms!!
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Reviewed by David from UK on 25th Nov 2013
I have been a VF customer for over 20 years. When I started with them they were easily the most reliable network for 2G up and down the country - I frequently got a reception where others didn't and it was never the other way around. Unfortunately as a global business they took their eye off the UK market - they have failed to invest in their UK network and have allowed EE, O2 and 3 to overtake them with comprehensively better 3G coverage nationwide. A Vodafone 3G signal is non-existent outside of major cities and when you do find some it is patchy and slow compared to the competition. No matter how many Yoda adverts they commission, their 4G roll-out is also notably behind the competition. A sad end to two decades with them but I can't justify paying for a 3G or 4G contract plan when they can only provide a 2G service across 90% of the country.
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Reviewed by Nicholas G from UK on 20th Nov 2013
Need to change to a NANO SIM, and to keep old number. 2 separate chat sessions told me they would send new NANO by post. A 3rd chat told me that was not possible, had to 'pop in' to a shop where the swap could be done right away. Vodafone does like the phrase 'pop in' to a shop. Finally I found the time to visit the shop in Liverpool street station. NO NANO SIM. They could, in fact do nothing. Swapping number online for Pay As You Go not possible. I have experienced the most unacceptable and appalling customer service. Managers obviously don't exist or don't give a damn. The confusion and lack of knowledge on the online 'chats' is pathetic. I am changing server.
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Reviewed by Patricia Marchand from United Kingdom on 18th Nov 2013
Very bad customer services, encountered problems when I tried to register the product, registration was not working, then for 2 days was passed from one to another on the telephone and on-line chat. Thanks I did not purchased a contract with them! Very stressing and a waste of valuable time.
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Reviewed by Missa from UK on 11th Nov 2013
Honestly, this is the worst service I have ever had with a mobile provider. I am international and got the Freedom Freebee, which seemed like a good deal. What they didn't tell me was that EVERY time I would try to renew my service or top up, the site would be "shut down." They wouldn't take my credit card over the phone and as a full-time worker who paid significant money for the service that was supposed to be renewed online or by phone, I did not appreciate having to go into the store. And most times I went into the store, I found that their system would be down as well. Thus, I would go days without texting, calling, or a data package. My opinion? Take your business somewhere else.
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Reviewed by Christine from UK on 16th Oct 2013
AVOID, AVOID, AVOID!!!!!!! Customer Service is inept, technical support is incompetent and I have wasted hours of my life being passed around various departments. If I could rate less than 1 in the ratings they would literally be 0!
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Reviewed by Tim Smith from UK on 2nd Oct 2013
Charged me 33 per month for 54 months for a spare handset I ordered then returned.(I found this out when I cancelled my mobile dongle) Vodafone acknowledged this and promised me a full refund into my account 7 to 10 working days on 23 august 2013.Despite several calls to customer services/put on hold/etc. nothing... IMO they seem to be avoiding refunding me money that they took from me wrongly (I have all the statements to prove this) Ignorant call centre staff.this company appears TOTALLY DISHONEST !!
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Reviewed by Caitlin from UK on 1st Oct 2013
Avoid Vodafone at all cost! When I was on direct debit, money was taken out from my account without my consent or knowledge (no bills to show for it either) and took over 4 months to get back. Now they are trying to charge me extra because I'm refusing to use direct debit. Network is touch and go and I live in the city. Customer service does not exist. This is what I get for 8 years of loyalty.
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Reviewed by Mark E from UK on 28th Sep 2013
I tried to change from another Network, passed Vodafone my old number (which I require for Business) along with the PAC code. They seem to have lost my number somewhere in cyberspace!
My experience with this leads me to strongly advise anybody to give it a wide birth.
The Vodafone shop in the Potteries Shopping Center in Stoke on Trent ,UK is beyond reprieve.
The whole Company is obviously a disorganized MESS.
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Reviewed by Andrew from UK on 17th Sep 2013
Well I havent used mu phone much today no calls and only checked email and my payg credit has gone down 2. So I will be deciding soon whether to continue!
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Reviewed by K Stirling from UK on 17th Sep 2013
I would not recommend vodafone to anyone, and I am passing this message onto as may people as i can. They refused to fix my phone saying i had dropped it,which i didn't!! But have now found out that this is what they do more often than not when phones need repairing. I then whet to Samsung direct and they have quickly fixed my phone just by getting me to reset it, with a short phone call. I would say this has definitely been the worst customer service i have ever received and am now going to pursue cancelling my contract with this badly run company.
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Reviewed by Richard from UK on 14th Sep 2013
Never never ever ever use them. When in a crowded place the phone constantly shows 3G but the little icon will just spin. Customer service - basically they just try to bore you put of the discussion so you will stay with them by putting as many hurdles in the way as possible & by refusing to acknowledge any fault. I have been with them for 15 years in 3 different countries & similar experiences everywhere!
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Reviewed by Andrew from UK on 2nd Sep 2013
Have been with Vodafone from 2001 and up until around 2011/12 the service was great. But since the explosion in 3G and data traffic the network is very poor and I struggle to make calls or get cut off during calls. I don't want to leave vodafone but they leave you no choice, I cant accept a service which I pay for but do not receive. When you cannot make basic phone calls there is a problem. Spoke with them and they say 4G is round the corner ? NOT GOOD ENOUGH
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Reviewed by Bena from UK on 15th Aug 2013
I've got a problem or Vodafone has got a problem as it looks that because the technical problem they did not update my account after I paid my bill!

Money has gone from my bank account (debit card payment), received a confirmation email from vodafone thanking for the paymeny (no amount mentioned), after making that payment on the screen there was an info that something went wrong asking me to pay again. My available balance with my bank was lower as the amount has been deducted. Checked my Vodafone statement and it still shows that I owe them full amount. The situation has happened on 12th August 2013 and now I have my bank statement in hand (14th August 2013) showing that money has been taken by Vodafone on 12th August 2013.

Natwest statemet available to Vodafone team! What should I think about it? I spoke to Vodafone and they said that they have not received the payment! Technical problem allowing Vodafone to steal money from people's accounts?
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Reviewed by Richard Murphy from Independent Scotland on 3rd Aug 2013
If you are planning use your smartphone with Vodafone? THINK AGAIN! As all vodafone Sims have the dreaded CONTENT CONTROL built in THAT IS A NIGHTMARE TO HAVE REMOVED. So if you plan joining a legitimate dating site CONTENT CONTROL WILLSTOP YOU. Or if you plan looking up old school pics CONTENT CONTROL WILL STOP YOU. And if you join via contract your credit card detail gets sent to their Indian HQ.or their Egyptian one in Cairo. AVOID VODAFONE...OR YOU WILL REGRET IT 110%.
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Reply by ashley from uk on 24th Aug 2013
Go into a Vodafone store, if you look young take i.d content control is an option that can be removed before your contract or payg sim is issued and after, its a very simple process.

Reviewed by Terry from UK on 2nd Jul 2013
Been with vodafone for 15 years i think its time to go. Same issues as all of you and totally fed up!. I have a sure signal box and still no signal or it will cut off mid conversation so i dare not call from my mobile!
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Reviewed by Mike from UK on 23rd May 2013
I have to say that I think the service VODAFONE provides is poor at best, the signal is dire and mobile internet terrible, it would also seem that VODAFONE cannot provide 3G, well i never get it anywhere and then they have to the cheek to say that you can have a SURE SIGNAL BOX, which you have to pay for and supply a broadband connection to use it, so really you are paying for a service that VODAFONE cannot provide and then be expected pay to provide it for yourself.
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Reviewed by Ronald from Shetland Isles, Scotland on 5th May 2013
Vodafone gives the best coveradge but it is patchy here, and only 2g, most other operators (02, orange, t-mobile and 3) all give us 3g.
since Orange and T-mobile joined forces there coveradge is worth thinking about changein for this reason, and some of there deals are a lot better as i can get with vodafone, saying this if Vodafone can make me a good offer when my contract is up for renewal i will stay with them.
As a company i find them very helpful and easy to deal with and cannot fault this, it will not be a easy decission to leave them. i would say they are above averadge but not good, 2 1/2 stars.
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Reviewed by Richard Gerard from UK on 14th Apr 2013
I live in the country, in West Sussex nr the border with Hants and have a good 2G signal(remember that?) in a village where no other phone network can be reached, there is a Vodafone antenna. My move to North Kent (Whitstable, population 30,000 so not a village) means I will have to ditch Vodafone after 15 years as signal in the town still only 2G where O2 has a good 3G signal. Strange.
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Reviewed by Kat from UK on 20th Mar 2013
Overcharged for months, non uk call centres, bills over 200 with no warning and staff that don't give a toss Welcome to Vodafone
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Reviewed by Dean Plucknett from UK on 9th Mar 2013
been with vodafone with a large family group bundle and buissnes phone for 13 years and they are just getting worse i will be leving as soon as i can and would recomend everyone to stay away from them i have had no signal here for 2 mounts and they still dont know whats wrong or when it will be fixed
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Reviewed by Jack from UK on 24th Feb 2013
Rubbish.. cant wait until my contract is over so i can leave them. Poor signal coverage, days with no signal where its normally full signal. Tell you it will be fixed within hours, 9 days later its still not fixed. Frustrating customer service too. Don't get good enough signal to go on the internet anywhere near me (always used to be able to access internet etc), but now pointless having internet on my package. Not a happy customer at all, will be switching to Orange when i can, i can get 3G where i live, and where i work with Orange/T-Mobile.
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Reviewed by Dan from UK on 11th Feb 2013
Do not use Vodafone Partner Services, especially signing a business contract with Wish Communications. They are the worst companies to do business with. They will lie and mis-lead you then treble your monthly payments after a year. Do not accept what their salesmen tell you; you will regret it. My bill has gone up from 77 to 259 a month! You have been warned.
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Reviewed by Liam Cummins from UK on 26th Jan 2013
Vodafone: Phone Contract Deal - Amazing Signal - Awful 3G - Awful Customer Services - Awful Website - Awful Mobile App - Awful Where to go instead: EE or 3
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Reviewed by Garf from UK on 29th Nov 2012
I don't have any problems with Vodafone reception, but... Their web-site is the worst I have ever used (and I've used a lot, and helped develop a few). It is extremely difficult to register for on-line accounts, and almost impossible to re-register if something goes wrong the first time. The log-in process is ridiculously convoluted, and navigation is very poor. (Also, today, I have managed to access my own account direct from what appeared to be a public support page, which doesn't reassure me about security.) Furthermore, response from the site is invariably appallingly slow. If you do opt for Vodafone, then I suggest that you do not opt for on-line account management. Stick to paper bills.
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Reviewed by peter from uk on 25th Nov 2012
This is only relevant to central London and SE London. I haven't tested it properly in other areas in London. A brief trip to Bristol wasn't great reception either with Vodafone. In summary Vodafone offer a worse reception ,especially for data than Orange - T-Mobile. I almost always got the H sign (higher than 3G) with orange, whereas Vodafone get G, E or 3G sometimes. In my area I only get E when I used to get H. The phone reception is ok I guess but data is as important if not more important for anyone with a smartphone. So 2 stars from me for Vodafone as Orange beat them easily in central and SE London IMHO.
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Reviewed by Ali from uk on 19th Nov 2012
After being with t-mobile and o2 previously, I am happy with the service provided by Vodafone. Been happy with them for 1 year now and confident will be happy with them for years to come. Customer service has been great! fast, efficient and reliable. Network in most areas is 3G and always on 3-4 bars. Quality is great and havent got much to complain about. They even upgraded me to their new RED plan, reduced my line rental and increased my inclusive usages at no extra cost!! Overall excellent service, great reception and by far the best I have used.
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Reviewed by JohnnyM from UK on 5th Oct 2012
I left O2 after 10 years as the VOD deal was better. Mistake. 5.25 hours on Customer service calls and Chat over 2 days, beggng for help from useless and incredibly stupid outsourced staff that have no idea. All I wanted was for them to (i) Correct my address, as they kept delivering my phone to the wrong place (ii) correct my tariff which was agreed on a recorded phone but 3 different staff just told me I must have been wrong before relenting (iii) to send me a proof of contract and terms - still 3 days later and not received anything - I asked and asked in chat but they just ignored me (iv) for them to sort out the number porting. I've lost service on my number for a day already and counting. O2 blame VOD and vice versa, but I am the one disadvantaged. A call to VOD and I was told to go away and wait till 4pm as she (CS lady) wasn't prepared to do anything to help till then. They just don't care. Terrible. Don't buy into the adverts or marketing, it's a sham. If any competent authority, including the CEO of VOD would like the transcripts or calls that relate to this, they should drop me a line and I will be happy to illustrate VOD incompetence to the world.
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Reviewed by Shaun from UK on 16th Sep 2012
I live in the TW12 area (outer west london) the reception is poor to non existsnt but not according to the Vodafone reception coverage map, I sense a con. Have know dropped Vodafone after one month of my contractr and I am going to try O2.
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Reviewed by donna morris from UK on 2nd Sep 2012
I've only had my contract for 4 months and I have had nothing but trouble cannot conect to the internet properly they keep saying they can get it repaired I am refusing how can I end my contract as they still want the full 2 years line rental please can some one help
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Reviewed by Neil from UK on 22nd Aug 2012
abysmal.. customer service is forgotten about with Vodafone.. avoid like the plague...
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Reviewed by barry howe from UK on 22nd Aug 2012
Just bought payg dongle 5 250mb greedy was 15 for 2gb per month, no way vodafone, what an increase greedy. Am off to 3 network. Why put up with that from vodafone .
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Reviewed by Phil from UK on 15th Aug 2012
Agreed with some of the other reviews here. Vodafone Business are a bunch of crooks, exceptionally poor customer service. They sold me a European package but now have conveniently forgotten about it and still charging me for EU calls. Many months of complaining and calls to customer support have still not resolved it. It doesn't matter who I talk to they still try to sell me another package instead of sorting out my problem.
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Reviewed by regine puls from UK on 15th Aug 2012
Fed up of vodafone big time very bad customer service. no help. emailing useless too hgh bills very bad 3G. they not interested to keep good customer. useless
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Reviewed by Shaun from England on 5th Aug 2012
I've been with Vodafone for many, many years now. Originally PAYG, then for the last 10 years on contracts, and every year gets better. I highly rate their customer service, I love their website, and their shop staff are extremely knowledgeable & helpful. Maybe it's a London & Surrey borders thing, but they've never let me down (or my friends & family) and I've never been happier with a network - even when I've had problems now & then. Says a lot, cos I'm a savvy and fussy consumer techno-geek! I have tried T-Mobile, O2, 3 & Orange - all were useless to me, even with second chances. As with anything, hunt around til you find a network that suits you best. But thanks to Vodafone, I've always had great signal strength, connectivity & service :)
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Reviewed by Small Business Owner from UK on 31st Jul 2012
Terrible coverage, Terrible pricing, and terrible understanding of small business in the UK
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Reviewed by debbie birks from UK on 29th Jul 2012
worst customer service ever and in Egypt - called 5 times in last few days to be told there is no problem in wv6 area when there is, lots of people reporting it/ cant get any help with my phone being unable to receive or make calls, all my calls keep going to answerphone out and inward texts are not being received, absoulutely disgusted with the service. i will definitely not be renewing a contract with Vodafone. O2 all the way next time!! Vodafone are Rubbish
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Reviewed by Peter from UK on 18th Jul 2012
A bunch of crooks, can't work out how they have stayed in business, by far the worst cooperate company in existence, stay well away
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Reviewed by Pip from UK on 16th Jul 2012
we move our corporate phones to Vodafone 2 1/2 yrs ago. Problem after problem. Constantly losing calls. Data SIM that connect but are unable to tranmit data. Poor coverage At best average customer services. 2 months after signing contract, increase the insurance charges two fold. Argued this was a breach of the contract. Repeatedly rang to sort this out, sent emails, just gave me the run around until I gave up, Very poor form and quite improper contractually. Will be moving, contract is now expired.
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Reviewed by Stephen from England on 13th Jul 2012
Signal is not wonderful in the Cotswolds, but with Vodafone you can have signal one week and none the next in exactly the same location. They have turned off my voicemail service 4 times in last five years- definitely not me doing it- and then tell me it is not possible for their end to do it. Strange, as they can change time gap to voicemail their end.
They have NEVER replied to questions put to them on CONTACT US on their website, mostly it won't even post the message to them- service is always out according to them. Their transmitters are regularly down, but call centre staff are never told this, so I get advised to obtain new SIM card to get signal back. Not much help when half the network is down. Won't be renewing with them.
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Reply by James from England on 7th Nov 2013
I neither will be renewing my contract with vodafone. simply had enough of their bad customer service for a few years now. Just recently moved and can't get a reception, however if i pay 100 may be better why should i pay for their lack of being able to fulfill my contract. Then the idiots asked if the signal was ok at my previous address ??? what shall i return to my old address to make calls. These morons are on another planet

Reviewed by Edmund Blackadder from England on 1st Jul 2012
Network/Signal strength seems OK but customer service is awful. Vodafone has a good network let down by customer service agents who either can't understand English or pretend they can't. If you try the web forum you get a different answer depending on which adviser answers your query.
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Reviewed by anon from UK on 30th Jun 2012
very disappointed, no remaining data allowance service on PAYG dongle, how am i supposed to how much i have left.sort yourselves out VODAFONE!!!.
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Reviewed by Ron from West Sussex UK on 10th Jun 2012
Four members of our family (including me) have been with Vodafone for several years now, and on the whole found them pretty good. Signal is about as good as any of the other big 4 networks in our area, but at home we've found the signal booster is brilliant. Customer service is generally pretty good, though there have been a couple of occasions when we've either been fobbed off by a lazy one or encountered one with less than adequate training, but to be fair, you're going to get that with any network - especially so with '3' In my experience, it is worth making more than one call if you have a problem, because there's usually a few C.S. guys there who know the system better than others and can sort you out satisfactorily. They're not the cheapest network out there, but having tried a few of the alternatives, I'd say they're among the best for all round service.
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Reviewed by Mina from UK on 7th Jun 2012
worst reception I have ever experienced,most of my incoming calls go straight to my voice mail, I dont get my texts delivered, I tried to cancel my contract and they said I have to pay for entire period of the contract. AVOID VODAFONE AVOID VODAFONE
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Reviewed by Manesh from Birmingham, Uk on 24th May 2012
Been with Vodafone for over two years. When I renewed my contract I was offered an extra 500mb internet & an extra 120 picture messages, but were not put on to my price plan. After phoning them & being on the phone to them for over 30 minuets they apologized & offered me a 25 refund. Now several week later no refund & no 120 picture messages! I have also asked them to remove my pin restrictions 3 times.......& yet still it hasn't been removed & for their internet coverage.
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Reviewed by Iain Buchanan from Scotland on 18th May 2012
Mediocre at best. Coverage is not as good as they claim. Price plans are expensive and data allowances poor. If they don't give me a good deal on an upgrade for my daughter's phone I will be jumping ship!
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Reviewed by Clara from Surrey, UK on 19th Apr 2012
Vodafone has the worst customer service that I have ever experienced from any company. I was offered an upgrade which when received was only 8gb whilst my other phone was 16gb. I sent it back after one day and there the drama enfolded. I have spent over 6 hours on the phone on several separate occasions to try to sort this issue. Yesterday I gave up and contacted Vodafone to cancel my contract - they did not even ask why - they do not value their individual customers and I think their BIG revenue is corporate hence the appalling service. To add fuel to the fire...the Vodafone customer assistance told me yesterday that my contract would be cancelled and would come into affect within 2 hours (I have a transcript of this conversation)...needless to say today it was still active! Called again today to find out why and was told that they did not have this on record but not to worry as the current operator would do it for me then. I asked to speak to a manager and was told I would get a call back from the manager to explain why this has happened...LOL of course that did not happen either...
The operators do not seem to know what they are doing and are constantly giving incorrect information or not fulfilling what they are telling me they will do. They are also rude and condescending.
It astounds me that they get away with this shoddy service. I will never ever use a Vodafone service again. (Not that they particularly care!)
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Reviewed by Clara from UK on 19th Apr 2012
Vodafone has the worst customer service that I have ever experienced from any company. I was offered an upgrade which when received was only 8gb whilst my old phone was 16gb. I sent it back after one day and there the drama enfolded. I have spent over 6 hours on the phone on several separate occasions to try to sort this issue. Yesterday I gave up and contacted Vodafone to cancel my contract - they did not even ask why - they do not value their individual customers and I think their BIG revenue is corporate hence the appalling service. To add fuel to the fire...the Vodafone customer assistance told me yesterday that my contract would be cancelled and would come into affect within 2 hours (I have a transcript of this conversation)...needless to say today it was still active! Called again today to find out why and was told that they did not have this on record but not to worry as the current operator would do the cancellation for me then. I asked to speak to a manager and was told I would get a call back from the manager to explain why this has happened...L OL of course that did not happen either... The operators do not seem to know what they are doing and are constantly giving incorrect information or not fulfilling what they are telling me they will do. They are also rude and condescending. It astounds me that they get away with this shoddy service. I will never ever use a Vodafone service again. (Not that they particularly care!) Please be very careful when signing up with this network as the stress and time wasted is not worth it!!!!
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Reviewed by EmmaF from Bath, UK on 18th Apr 2012
I have been with Vodafone from 1996 and am now so hacked off with their totally USELESS customer service that I am looking at leaving them. They might have the best signal/coverage but that does not make up for the fact that they charge OUTRAGEOUS amounts if you go over your minutes allowance, and not only that but I have been trying for nearly TWO YEARS to get them to change my name and address details. Every time I get on the phone to one of their "customer service" team, they assure me that they have sorted my account out...and it has been messed up even more. RUBBISH!
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Reviewed by Gary from UK on 14th Apr 2012
A waste of time. Staff have little knowledge, very expensive tariffs and coverage is patchy.
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Reviewed by steve from UK on 23rd Mar 2012
Where is the minus score !! I have just been forced by my company (who i sold my own company to) to go from orange on to vodafone and their service is appalling at best. When i was MD of my last company i cancelled 15 mobiles with them and went to orange who were superb. They have no idea about customer service, they sent me text saying welcome any problems call 191 and quote an IN number and when i call they do not even recognise it. Cant set my email up, caught in a telephonic loop and they are terribly RUBBISH at best. Worse their signal is hopeless. AVOID AVOID AVOID AVOID.
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Reviewed by lee from UK on 12th Mar 2012
I think vodafone are stuck in the early 2000`s.Were people used to be happy with loads of free cross network minutes as that was the rage back then.But their plans seem out dated for internet wise for example there internet packages 250mb 500mb lol ?.Vodafone are good for coverage but their internet speed is awful also.Embrace the new age vodafone its not 1987 or 2000`s no more.
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Reviewed by janet howley from UK on 9th Mar 2012
I am with vodafone and find that despite any handset the signal is very poor or i have no service. This happens when others on different networks have signals. I have regular hospital appointments and many health issues an so it is important that I have my mobile to rely on. most of the time it is unavailable. I have changed handsets rang up several time sbut told the signal is poor in my area. seems every area I'm in. Also why sell the phone package if they know there is not a good signal to support the phone.
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Reviewed by Jonny White from UK on 8th Mar 2012
A rating of 1 is simply too good for this joke of a company. Signed up for a 24 month contract. Completed the full term of the contract then emailed customer services to cancel and give 30 days notice. Received no reply despite emailing countless times. I even sent a letter to their customer service address. I let my direct debit run and eventually cancelled it a few months later. 18 MONTHS after i had cancelled i recieved threatning letters and then an officer of the court arrived at my door stating that i owed Vodafone 319 in unpaid bills. Even showing my sent emails to customer service and the court officals wasnt enough. Apparently you cannot cancel by email and must phone them. They claimed never to have recieved my letter of cancellation and said unless it was sent recorded delivery then i couldnt prove anything! This company are absolute SCUM go with them at your own risk.
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Reviewed by Andrea from Bristol Uk on 6th Feb 2012
My husband and myself and 2 teenage daughters have been with Vodafone now for 6years and I have NEVER had any problems they are always very helpful and explain things too you so its not confusing ....and if you have any problem they really do go out their way to fix it .....the signal where most places we go are great only rare do we lose signal this is usually because its in the middle of nowhere ..so on the whole Vodafone are a friendly and helpful mobile phone provider well done Vodafone !!!!!
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Reviewed by Noor Daif from Egypt on 4th Feb 2012
Vodafone is the best network ever , it provide you very good signal and nice Deals The Problem i have got it with the bills becous You have to pay much but i'm using this network for 5 years and till now no problem with any phone or any compliment Hope you all try it out
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Reviewed by David Andrews from England on 19th Jan 2012
My original Galaxy sadly was stolen from car.My replacement which eventually arrived after initial refusal to replace, had to produce broken car side window pictures etc and glove box where phone was stored. anyway the replacement phone although looking identical to original galaxy s was different in lots of ways and (maybe because I am 74) i cannot get on with it.Its too fiddely, battery runs out too quickly,confusing phone number system etc.Took it to tenerife did not use it came home with a 250 bill because I had not switched off 'roaming'....all I need is a reliable mobile do I need all this !!
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Reviewed by kyle from united kingdom on 17th Jan 2012
after being on 02 for a few years switching to vodafone is a breath or fresh air signal is mostly good including 3g internet vodofone also give you a username and password for bt openzone, any problems iv had with bills ect have been dealt with over the phone swiftly by there fantastic customer service team (unlike 02) overall happy. the only problem i have is there is a few areas i struggle to get a good signal but these are few and far between. :-)
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Reviewed by Jay from UK on 7th Jan 2012
One of the worst networks I have ever come across, the key word which sums up this network is DELAY. They delay in answering their phones, they delay in sending final bills..in fact it is your "responsibility" as a customer to track them down to finalise payments on your account otherwise you might discover hidden costs and bills when you least expect it! Their network connection is grossly overated, as I did not receive network coverage in many main areas. All this being said, some of the staff are polite and helpful (when you finally get through to them that is) sadly the key word here is a few. In short I have given this network one star, if I could award less I certainly would have.
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Reviewed by mike cummins from UK on 4th Jan 2012
Vodafone have aklways been rubbish, alwasy will be. I cannot even login to their website - My Account - when I ask for a reminder I'm prompted to add my mobile number. When I do that I am returned to the same page. Vodafone is a eaphemism for 'going round in circles. I've been with them twice. Never, ever again.
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Reviewed by luke from united kingdom on 29th Dec 2011
2G network is ok but the 3g network is total rubbish, hardly any HSDPA high speed coverage anywhere and shockingly bad reception compared to 2G. Was on the "3" network previously which was outstanding compared to this rubbish. TERRIBLE
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Reviewed by vicky from UK on 27th Dec 2011
DO NOT USE THESE PEOPLE. I've been with them a while and sang their praises for ages but I couldn't have been more wrong. I've been waiting TWO months for my phone to be repaired and sent back to me when it was meant to take 7-10 days. Every time I call them up I'm assured it will take just 2-3 days more, every time the deadline arrives and still no phone & they fail to keep me informed on what's happening so it's always me calling them and getting fobbed off with excuses. They won't even let me cancel my contract with them.
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Reviewed by kahru from UK on 23rd Dec 2011
Do not use vodafone, the customer service is a joke, they are inept incompetent and are liars avoid
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