Vodafone Home Broadband
In a nutshell | ||
![]() Date: February 2016 Vodafone now offers home phone and broadband - for ADSL up to 17Mbps, and fibre up to 76Mbps. Both options include unlimited data, and inclusive evening and weekend calls to UK landlines. A free Vodafone Connect router is included when you sign up. Existing customers get discounts off the company's broadband bundles. |
User questions
Sorry - questions and comments on this page are now closed.
If I sign up for the 38mbs and all is good can I upgrade to the faster 76 mbs easily without additional in Salt charges, just pay the extra premium?
Asked by Steve Evans
from Wales
on 22nd Dec 2016
I do not want to sign up to 18 month contract on highest tarrif if
service is poor and be stuck paying top dollar. Happy to sign up on
lower speed and once all running smoothly, increase premium and
understand if new 18 month contract runs from that time.
I have been a Vodafone mobile customer for years. My existing Broadband provider is putting up my charges quite a bit from November which I don't want. What would my broadband charge per month be for the basic bundle please?
Asked by Diane Mackenzie
from United Kingdom
on 12th Oct 2016
Reply by S21
from UK
on 12th Oct 2016
The basic option costs £18 per month line rental, but there are
many different deals and it depends on your postcode - check
Vodafone's site for the latest.
Can I connect to a vpn network without any adjustments to router?
Asked by ron
from uk
on 11th Sep 2016
I am at present on sky fibre unlimited but they do not support
vpn without a lot of tech alterations. I want a broadband that I
can just run vpn software to connect and go.
can this be done on
Vodafone home hub fibre?
Vodafone Home Broadband user reviews
Sorry - reviews and comments on this page are now closed.
Average rating from 25 reviews:
Reviewed by john
from england
on 25th Sep 2018
Vodafone 38mbs good downloads spped but wifi on router very very very
very cant get past a small plastick bag.
Rating:
Reviewed by Alexander Belyaev
from United Kingdom
on 28th Feb 2018
Absolute disaster!!!!
My family (5 members) and myself do
not have internet for ONE week by the moment!!!!
It was expected to come live on the 21/02/2018.
This did not
happen. Called vodafone on 21/02/2018 was promised that internet
should come any minute. This did not happen. Chatted online with
vodafone on the 22/02, spend 2-3 hours chatting, tested line and
router, vodafone concluded that engineer should come and solve the
problem with the external line, state that ticket is raised and the
problem will be solve within 72 hours. Called vodafone on the 23/02,
was told that ticket is not raised for some reason and that now they
are rising ticket for sure and that problem will be addressed within
48 hours. Called vodafone on the 24/02-- the representative assured me
that engineer will come in 24 hours and that he personally will be
calling me to check the status of my problem. This did not happen!
Called vodafone on Monday evening 26/02 and asked why engineer did not
come contrary to the promisses to come soon -- the answer was that I
could not be promised that somebody will come within 24 hours! It is
28/02 -- and still engineer did not call me and did not come. This is
disaster -- to0 many lies, too many excuses, zero efficiency, and week
without the internet -- disaster for me and my family.
Rating:
Reviewed by Bob
from Uk
on 20th Jan 2018
Had broadband with them for a few days, just called and cancelled my
contract. Unusable product just keeps going off line for apparently no
reason. We have 4 or 5 wi-fi users normally but not with this . The
router just goes off line . Not possible to stream . Just rubbish
really thank goodness for the cooling off period.
It just went
off while I wrote this, what a joke!
Rating:
Reviewed by Cosmin
from London
on 16th Dec 2017
I had starter my service with them on the 12 and till 16 I don't have
any connection to the internet, now they say the router is faulty and
I need to wait for the new one 5 days is a horrible service I will not
recomand to anyone.
Rating:
Reviewed by Stewart
from UK
on 1st Oct 2017
I've been with Voda BB for aprox a year & a half now, hard wired I
was getting 40mb download & 20mb wireless, well chuffed compared
to my last supplier the dreaded TalkTalk.
Lately I've noticed
changes, done a few speedtests & found at times my upload speed is
higher than my download speed, averaging 6-7mb, diabolical TBH.
I'm out of contract now, so it'll be interesting tomorrow when I phone
them. All I want is a decent BB connection, I'm no heavy downloader,
but do use Utube/Skype etc & I want a speed that I pay for.
Forgot to say I've my mobile contract with them aswell, at first that
was OK, now abismal, so 1 Star it is for both.
Rating:
Reviewed by Carol
from united kingdom
on 25th May 2017
I am currently a Vodafone home broadband user, I signed up with them
as I already have a mobile phone contract with them. However, the
connection is extremely bad, when calling on Skype or whatsapp it cuts
off every 5 minutes or so. Now when it comes to the router, when they
first sent it, it worked for a week and then stopped, it would say my
tablet/laptop is connected when I could not go online, I spent over 3
weeks on the phone to them everyday, they had the nerve to ask my to
un-screw the box on the wall and all sorts of things, they finally
agreed to send me engineer after 3 weeks,who confirmed to me that the
issue was the router and I was not the only customer with that issue.
They sent me a new router that worked for about 2 months and now it
has gone dead again. I am paying roughly £23/month, I am sure I
would have gotten a better connection with a different provider. The
customer service people all seems polite but with absolute no
experience and kept asking me to switch the router off/on for 3 weeks
knowing very well what was the issue. I am very disappointed and have
2 long years of this nightmare to go through.
Rating:
Reviewed by James
from Uk
on 4th Mar 2017
For everyone having disconnects and cut outs with their broadband.
Download Vodafone connect app from play store and check the the
channel you are using. Seems like all companies are using the same
channel which causes interference. Once I changed from channel 6 and
picked a channel no one else used it was perfect.
Rating:
Reviewed by James
from Uk
on 4th Feb 2017
Everything just worked, on time with switch over, good speeds and
people on the phone with answers to any questions. After reading some
of the review's I was panicking they seem to have got their act
together.
Rating:
Reviewed by Anonymous
from United Kingdom
on 31st Jan 2017
Had home broad band fitted a few months ago was and have been pleased
with the whole package. Having said that the whole installation of it
was a joke l was told it would take a an hour or so when in fact it
took five the engineer was trying his best but his customers service
skills were terrible he was talking on his personal mobile phone in
work time .....very unprofessional and the language he used when
speaking to other engineers was disgusting and l had to ask him to
remove his dirty boots as he was willing to walk into my lounge on my
beige carpet with flithy rigger boots bad enough that he had a dirty
green high vis coat that he kepted on that was touching everything and
asking if he could use the bog not the toilet or the loo
The bog
? his customer service wasn't what ld expect then asking me to rate
his work and sign a questionnaire in front of him didn't give me the
opportunity to write what l really wanted to has he could see what l
written surly it would make more sense to send customers a direct
feedback of service form to there email instead of putting customers
on the spot.
Rating:
Reviewed by Alexander
from Uk
on 24th Jan 2017
Locked into terrible router which keeps dropping wifi and is very
basic.
Stay away from them.
Rating:
Reviewed by Warren
from United Kingdom
on 22nd Dec 2016
I have just got vodafone home broadband and i am delighted with it. I
had virgin before but they were getting too expensive. I'm on the
76mps tariff at a cost of £28 mth. I am regularly getting
download speeds of 35+mps and upload speeds of 14mps. I live in a 3rd
floor flat and the wifi signal is excellent. I have already
recommended to friends and you have 30 day to cancel if your not happy
with the service, so really there is nothing to lose. I'll update this
review after having the service for 1 month.
Rating:
Reviewed by CBC
from UK
on 27th Nov 2016
Having had the usual poor quality / overpriced service from BT for
years, and being rural and a fair distance from the fibre box it was
with a bit of trepidation I signed up for Vodafone phone &
broadband. Just over a month on & glad I did! The move went
seamlessly & on the due date. Router works great & speed more
than double what BT were providing.... And at half the price! OK, so
we only get 3.5Mb speed, but against BTs 1.5 and being out in the
country, it's as good as we'd expect. Overall very happy so far. Would
give five stars if they could ramp the speed up a bit further.
Rating:
Reviewed by BS
from UK
on 13th Nov 2016
I had been on BT Infinity for the past two years with no problems at
all. I was out of contract with BT, and was swayed to the new Vodafone
package due to the zero-pound phone line rental. What a mistake. The
service is simply not fit for purpose. I wouldn't recommend even if it
was completely free of charge.
The router cuts out easily
10 times per day (or more). The internet completely stops everyday,
without fail, during peak times. We literally are without internet as
often as we have it. When it is working, the wi-fi range of the router
is very poor, and we can't connect in some rooms of the house (never
had that issue with previous providers).
Luckily I've
cancelled within the 30 day sign up period, but it's been a huge
amount of hassle. I'm starting a new contract with BT tomorrow. Stay
well clear of Vodafone home broadband.
Rating:
Reviewed by Geena
from Northern Ireland
on 12th Nov 2016
Middle of September we got cut off from EE so we changed to Vodafone
Broadband, we recieved the router on 30th Sept 2016! We hooked it up
amd light was red which was obviously expected until it was meant to
be connected!
We were told it would be a certain date that it
would be connected.. the date came & went.. so we rang vodafone
and they then told us ANOTHER date it would be connected. Again the
date came and went with NO explanation to why it hadn't been
connected! We then kept ringing them to try & get an explanation
but again no explation was given we were pushed pillar to post being
told this that and the other! We got told 3 different dates we would
be connected also told we would have an engineer out and I stayed at
home just for them not to appear!!! We then tried ringing them &
they had the nerve to tell us no one was told about an engineer coming
out to us on that day!! We then got so fed up we cut it off with them
after 3 weeks of no luck or help from vodafone!!We have now changed to
BT Hub which is brilliant!..
Vodafone are an absolute joke if
you ask me no one should ever have to deal with them! They are
ridiculous! Dish out excuse after excuse after excuse! We will not be
having anything more to do with them!! Not worth the hassle!!
Especially when my older brother has his own gym instructing buisness
which he needed internet for! Very frustrating as you can imagine!!
Poor poor customer service!!
Rating:
Reviewed by chanel
from Uk
on 9th Nov 2016
I had my Vodafone broadband for around 3 weeks and it is still
flashing red and not connecting to the Internet. I have called
Vodafone a number of times and they are not doing anything about it.
At one point they said they would send signal then said there was a
delay. The broadband box is still flashing red and Vodafone are not
helping.
Rating:
Reviewed by Sarah
from UK
on 12th Oct 2016
The vodafone router is a big problem. It does not handle Airplay at
all well, especially if you have a mix of devices connected via
ethernet and wifi. E.g. My iPhone cannot 'see' the apple tv's
connected via home plugs. No similar problems were experienced with
the BT hub. No possibility to make changes in the router apparently -
it is bonkers. I will exit Vodafone as soon as my contract ends.
Rating:
Reviewed by Ray Loft
from UK
on 24th Sep 2016
Changed from EE to Vodafone fibre unlimited, Best speed so far
7.16mpbs would have been better using a tin can and a string. Totally
usless wish i'd stayed withh EE. Will leave as soon as i can. The
guaranteed speed is 73Mbps.
Rating:
Reviewed by N
from United Kingdom
on 20th Sep 2016
Absolutely awful!! I requested the router 4 weeks ago as was moving
house. Have taken the day off for installation date and on calling
them to ask what I can do with a flashing red router they have advised
that my date has been changed but they have no explanation for why I
have not received notification of this. Once I went through to the
cancellation department they did not apologise - shocking customer
service for someone who has been with them over 10 years!!
Stick with BT, never had this issue with them - at least you know they
will turn up!
Rating:
Reply by George McIntosh
from UK
on 25th Oct 2016
I cannot support staying or changing to BT. My fibre broadband cuts
out for 3 minutes at a time up to 8 times a day. I spoke to an Asian
call centre who said that there was nothing wrong with the line. Since
I had already used BT's diagnostic check and had that returned as a no
fault, I thought that it may be a router fault. They will only supply
a new router if I renew my contract which I am not willing to do while
this fault persists.
I recognise that there are bigger problems
in the world than my BT Broadband but I suggest that you do not add to
your woes by going to BT.
Reviewed by G M
from uk
on 17th Sep 2016
I've been on hold to them for over 30 minutes and I'm not even a
customer yet! I called them to take out home broadband on Tuesday,
stressing the date I needed to be connected. The next day I received
an email telling me my connection date...4 days after I'd requested. I
called to ask if this was an error but was informed this was the only
possible date. I immediately cancelled the contract and requested a
confirmation email and refund of the installation fee of £49.95.
I was told this would happen in 5 days.
I RECEIVED THE BOX THE
NEXT DAY 1 I called to check the account had been cancelled...it goes
on...and on...still got the box, still no cancellation email, still no
refund...and now, after calling again yesterday, I have received an
email telling me I have provided them with a new address!!!!
BEWARE.....IF ALL OF THIS HAPPENS BEFORE I'VE EVEN BEEN CONNECTED,
I DREAD TO THINK HOW THE SERVICE IS ONCE YOU'VE BEEN CONNECTED!!!!
TERRIBLE CUSTOMER SERVICE, LIES ABOUT CONNECTION DATES AND LACK OF
COMMUNICATION BETWEEN DEPARTMENTS!!!
avoid Vodafone
broadband like the plague!!!!
Rating:
Reviewed by RT
from UK
on 11th Jul 2016
Vodafone UK has the most unreliable router for broadband of any ISP
provider in the UK. Security holes and patchy wifi are the least of
the issues. OFCOM are investigating daily issues and this is from an
employee. I would stay well clear.
Rating:
Reviewed by Forhad
from U.K.
on 7th Jul 2016
Absolutely rubbish, what waste of the brand name, I had broadband with
Vodafone paying them top bucks for 76mbps and I'm getting average
5/6mbps called so many times an after several line checks all they say
is everything is ok. Poor customer service advisors don't even know
what they are doing. Wifi constantly dropping. Advise was my walls are
too thick for the signals, my previous provider was much better. Don't
know why I changed, go back to mobile phones as broadband isn't your
your cup of tea.
Rating:
Reviewed by Rob
from Dorset uk
on 6th Jul 2016
Excellent all round, always have speed test results near 20 Mbps
compared to my old sky broadband of 5/6 Mbps.
It takes a few
weeks to settle after set up but it's very good service.
Rating:
Reviewed by Sara collins
from England
on 2nd Jul 2016
We recently changed over and wish we never, there's not enough speed
to run our devices very disappointed, they have done a line check etc
and say there is nothing we can do we never had a problem with bt in
all the years we were with them only moved because by put prices up, I
have a contact with them for 18 months but trust me I won't be staying
in it, maybe Vodafone should check line speeds before people switch
over instead of taking people money saying how fab it is, what a load
of bull.
Rating:
Reviewed by Catherine
from England
on 25th Feb 2016
I signed up for Vodafone broadband in January and I have had nothing
but disappointment. Irregular speed going from 0 - 20. I have been in
touch with customer services on numerous occasions. At first they were
helpful sent out BT to check the line, but now I am still having
problems and have been told at least twice there is nothing they can
do!!! I am tied i to a 24 month contract and also upgraded my mobile
phone contract to get free daytime calls so I am paying a lot of money
fof a service I am not receiving. I had Sky on this line for over 10
years and have never had a problem, so the problem is obviously with
vodafone but they ddon't seem to care. I would not recommend changing
to Vodafone broadbznd under any circumstances.
Rating:
Reviewed by Sat Gaundar
from UK
on 22nd Feb 2016
Vodafone Home broadband user. Im a very dissatisfied customer and can
assure Vodafone they have lost me as a customer for GOOD once my
contact runs out. I believe i was mislead with the false advertisement
and after a month of them 'investigating' they have said there is
nothing wrong with the line and you are within the 12 Mbps and 27 Mbps
threshold. we not doing anything. basically I'm stuck on a 18 month
contract with getting unto 18-19 Mbps speed. I used to be with BT and
was getting at least 25 Mbps hence the only thing i can think of is,
Vodafone's equipment. And i was told, if you not happy you can leave.
and oh! you will have to pay early termination fee. Disgusting to say
the least. my advise DO NOT USE VODAFONE home broadband. they are new
to this and appears they are not well equipped to dealing with home
broadband customers. Would have given them ZERO stars if i could.
Rating:
Reply by Michael
from UK
on 4th Mar 2017
Same here, we were on TalkTalk, 14mb, were promised a better speed by
another provider, which turned out to be 11. Thank god we're at the
end of that 18 month contract. Switching to fiber as soon as I
can.