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Virgin Mobile

 In a nutshell  
 

Date: September 2007

Virgin Mobile is part of the Virgin Media group that also provides broadband, TV and home phone services. Virgin Mobile is a virtual mobile network, using the T-Mobile network to supply its services.

 

Virgin Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 565 reviews:

Reviewed by Maureen heathcote from UK on 3rd Jul 2015
Changed providers did the puk code, now they've taken old number so other provider now cut off, but haven't transferred my number to new phone . They text saying up & running welcome, are they joking? 3 calls later & nothing, so no one can get hold of me, but thanks virgin!,,, for nothing.
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Reviewed by Simon cockerham from United Kingdom on 30th Jun 2015
Not at all happy with virgin, upgrade day today so rang up and got refused! I've been told I'd have to keep my tariff and very tired phone, pretty much got told to put up and shut up.
Anyway as I suspect this is because they ran a bare bones credit check (no previous address taken and I do refuse to sign the electoral roll)
They put me through to the loyalty dept which just said 'you failed your credit check there's nothing we can do.' cheers virgin! Their tone had also changed toward me I felt degraded and annoyed. (not much tho)
Soooooo I went to Vodafone and scored top of the range phone simples.
So that's my review loyalty means nothing to virgin, computer says no. Crazy.
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Reviewed by Dot from Scotland on 29th Jun 2015
Have had Virgin Media TV,Broadband and Landline for years with no problems. Family bought me a Mobile Phone from Virgin for my Christmas. As a pay as you go customer I wanted to use up my existing balance with my previous supplier. Started with my new phone from Virgin in March and everything was fine until Mid-May when it all began to go pear shaped. Have yet to find anyone in customer service who knows what they are talking about. Each one had different ideas to the phones' problems, a couple even hung up as they had no clue whatsoever. Have just received number 3 replacement sim which doesn't work either in the ZTE Kiss 3 Max. It has now been decided by customer service that it is the handset itself that is faulty. They are now trying to say they have no record the phone was purchased from them but my daughter has proof to the contrary. They want me to take the phone to a Virgin store in Falkirk to have it checked out but won't guarantee I won't be charged. Not a chance. The phone is faulty and totally useless. DON'T TOUCH VIRGIN. Customer satisfaction doesn't exist.
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Reviewed by johnlarvin from uk on 28th Jun 2015
Broke my phone two months before end of contract. All Virgin would offer was £60 repair or for me to pay off contract. Bought a new phone and two weeks later Virgin are all over me offering an upgrade! A dozen missed calls later a foreign call centre got hold of me started the upgrade and then discovered "incosistencies" on my account and rang off. Spoke toa very nice lady the next day who told me the problem was with their system. Still waiting for an answer to a complaint I made last year. When I rang about the complaint I was told they take up to 28 days to answer an email. Twelve months later no reply and even poorer customer service. There web site tells me I am one of their most valued customers! God help any one who and fixed line.
not. Looking for a new provider for three mobile accounts plus tv broadband and fixed line. Any suggestions?
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Reviewed by Kim Anthony Simpson from UK (Plymouth) on 17th Jun 2015
What has happened to the Virgin signal?
Since ee took over its been really bad, all in the last cpl of months or so. I used to have all 4 bars showing now I'm lucky if I get one! When I call customer services they don't want to kno or tell me to switch fone off and on again! I'm thinking of leaving them out of sheer frustration! Virgin get your act together!
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Reviewed by John Early from Scotland on 7th Jun 2015
had a virgin sim only phone, this phone broke beyond repair, bought lumia 535 was unable to register phone to my virgin media mobile account. I called the help centre and was infromed that my account would have to be reset and to wait 24hrs and retry. 24hrs later unable to log into my mobile account called customer services and after explaining my problem and 1 hour later was told to register my new phone using a different email address as you can only register one mobile per account. As soon as I have used up my credit I will be changing to another provider.
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Reviewed by Douglas Hislop from United Kingdom on 28th May 2015
No available chat on their website, nor a direct email for contact. Have to go to their facebook page to make a public complaint for everyone to see and then get a link to complain on their social media form.

They need to get rid of the hip hop responses and employ serious customers relations staff who talk professionally and knowledgably.

Things like ''we're on the case'' and returned a repair item in a box with ''snug as a bug in a rug'' on it.

I get the impression customers get lied to and fobbed off, in the hopes they'll just go away.

Pointless getting sports stars to feature in their tv ads in the hopes that people will want to buy Virgin. Most people go by word of mouth and reviews and the word is spreading. Virgin are rubbish.
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Reviewed by Darran Murphy from UK on 28th May 2015
sent me a new phone upgrade everything was buffering only getting 2 bars from 5 in signal slow connection disappointed in virgin the service is going downwards everyone has 4G except them something doesn't add up phone go,s back tomorrow fed up of trying to be a loyal customer and repeating myself over and over to them especially when i am getting less for my money on this new contract and the price has gone up already started having less on my tv package because nothing gets resolved by them
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Reviewed by David from Scotland on 25th May 2015
I must say the service from virgin mobile has been an absolute shambles. There signal is bearly usable and they refuse to do anything about it. They simply pass the buck to EE. I would not recommend Virgin mobile services to anyone!
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Reviewed by Chris from UK on 16th May 2015
If you want terrible customer service including those you sent a complaint to join virgin mobile. Id rather pay a tad extra to get customer service an a phone service of quality.
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Reviewed by Liz from Uk on 16th May 2015
Wish I'd stayed with ee!
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Reviewed by Steve from Scotland on 12th May 2015
I have been with Virgin Mobile for years and also have TV, Broadband and Land line. A couple of years ago I got a Nokia Lumia Windows phone and have been very happy with it. My contract is up for renewal and I phoned to upgrade but the only Windows phones on offer from Virgin are three out of date models. Have reduced my contract to the minimum Sim only deal and will be going to an alternative supplier to get a recent version phone. Love to know where the call centre is, the service staff speak in difficult to understand English and obviously depend on reading from scripts instead of listening to customers and making appropriate responses. I really think Virgin should drop mobile and concentrate on the Virgin Media side of the business. The reputation of the company being given by the customer service call centre is abysmal.
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Reviewed by Augustas from UK on 11th May 2015
Worst compony ever, I tried to change my old pay monthly plan for half a year, going to the virgin media store, trying it online and calling customer service, nothing worked. Finally decided to quit the network and after cancelling it, they added random 56 pounds on my bill ! it was marked as "Other costs" on the bill with description "Offering correction". What the hell is that you ask ? I ask the same to the people in customer service, they had no reply, but said that it was a mistake ! Asked them 2-3 more time what was it for, they had no explanation, but agreed that it shouldn't be there. And this is not the worst part of that talk !!! In order to return me the money they said that they would need to charge me 3 pounds for the return transfer !!!!!! SERIOUSLY ? They try to ROB me and they ask me money for returning the money that they stole from me !!! I have 2 more contracts (another phone and internet) which will be canceled at the fist day that the contract ends.
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Reviewed by Carole Laing from Uk on 11th May 2015
Ordered a new update on my mobile account which should have been delivered 1st April never turned up. Tracking the parcel which should have been delivered by Yodel it stated that the phone had been delivered to my address, I asked for proof of delivery the phone should have been signed for still waiting for this proof now 11th May still no mobile . Have rung Virgin on 10 separate occasions still no joy have asked to cancel the phone but they have said cannot do this until the phone has been found and checked , I said I would cancel my direct debit and they told me the account would just mount up and I would have to pay in the end is there no way out of this stupid situation I have not even received the phone so why should I be penalised. I will ring again today and see what they fob me off with this time it's getting past a joke but what can one do.
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Reviewed by David from England on 8th May 2015
The conversation started with "Hi, I've got an issue with my rolling data bundle"
To which they said "So what is the issue with you unlimited talk and text bundle?"
I explained I have a five pound 1gb data bundle which is meant to roll over each month - but I'd run out of data and needed to buy another one.
After being told "There is an error" I was placed on hold for 10 minutes with no explanation to what they were going to do.
Finally they arranged to call back and set up 200mb until the could resolve the issue.
"We'll have it sorted out in 24 hours, you're 1gb of data will be applied automatically." she promised.
Well 24 hours have passed and no sign of the 1gb of data, now if I try to buy a new bundle by text I get a message saying "This service is no longer available".
I'll give them one more chance, honestly I'm not holding my breath and it will possibly be bye,bye Virgin.
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Reviewed by Fintan from UK on 7th May 2015
Worst customer service experience of my life.
Spent 40 minuts on the phone with a sales guy to set up the 30 day rolling contract who was pleasant but kept repeating himself over and over. He warned me they were experiencing service issues and that I would receive a call to confirm the order.
A week later I haven't received the SIM and call customer services who tell me there is no record of the order and put me through to sales. I spoke to PETER who was frankly an idoit. He kept contradicting himself and trying to force me to make another order instead of investigating what happened to my original order. I gave up and asked to speak to a superviser when he transferred me back to customer services. After 5 minutes on hold I gave up and called again myself and spoke to another customer services representative. I explained the problem and she once again tried to transfer me to sales and I told her they would just transfer me back to her. She put me on hold while she was going to talk to sales and after 10 minutes on hold I gave up again.
I called a third time and got lucky. I spoke to a competent person who was able to see that I had made an order but would need to check the delivery information with Sales. He put me on hold and then told me I would have to talk to sales to make another order. I told him that's not what I wanted and I just wanted them to reissue the SIM. He told me that's what they would do. I was put through to IAN who was a typical sales guy. He told me he would have to make a replacement order and would need my details. I told him to use my existing details. He shouldn't need me to stay on the line again. He told me he wouldn't have all the details and would need to run another credit check at which point I refused and said that is totally unacceptable to run another credit check on me when I've already gone through the process. He became irrated and said it's not his fault that SIMs get lost in the post and I said I didn't believe that and that I was certain it was Virgin that had made the mistake. He tried to get me to continue to make an order and I told him no I just wanted to cancel the other one. He then put me through to the cancellation department.
Finally someone who was competent, upfront and honest. She told me that the original order was not processed correctly. The account was set up but no mobile number was linked to it which means no SIM was issued. She guaranteed that no Direct Debit would come from my account and that there was nothing to cancel. She told me she would escalate it with management.
The incompetence, dishonesty and unwillingness to help EXISTING customers is shameful. I am already a Virgin Media customer but thankfully the Mobile section appears to be run entirely differently. It is without doubt an absolute shambles of a serice.
I got lucky in that they failed to put my order through and now after reading the comments here I thank god for that! I'll be going to Vodafone or O2 and am happy to pay more for people who actually know what they're doing.
AVOID AVOID AVOID.
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Reviewed by andy from uk on 6th May 2015
I live in Gravesend and mobile phone signal is down, any idea when it will working again?
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Reviewed by LemonHEAD from UK on 4th May 2015
DO NOT GO WITH VIRGIN. Six years with them - won've give me upgrade. Refused and didn't care when I cancelled. I have read comments below and pretty much all of these comments were said to me. Lies. "System was down". Waited for 4 days for a call back; in the end I had to call them. Different member of staff telling me completely different stuff.

I was shocked that I was not able to upgrade at all. That a check apparently was carried out on me internally? However, they had no issue taking my monthly payments for years. NEVER missed one.

I am SHOCKED by this; Richard Branson, if you are reading this, sort this out. It feels to me like you want out of mobiles. ZERO customer loyalty. I am so hacked off that I have even given this company a penny.

If there was an option was zero stars, I would have chosen.
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Reviewed by steve from England on 4th May 2015
mobile data very poor often have problems getting into everyday sites like Wikipedia and Amazon
Takes forever to load up if at all.
Seems like virgins spin is very good but there actual mobile Internet is very poor would advise against using them.
And yes the customer services don't seem to have a clue overall when trying to get answers.
I use mobile internet on iPad and Nokia phone so it's not the device it's the rubbish signal.
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Reviewed by mark caine from England on 1st May 2015
Virgin mobile has advertised as unlimited data this is an outrageous lie as I soon discovered because my internet access was slowed down to the point my mobile phone was practically useless. If there is a data cap then potential customers should be given the truth. I can't believe they blatantly get away with such a lie like this. I will be stopping my direct debit because I am disgusted with this service. Now I warned you what will happen its just a pity no one warned me.
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Reviewed by Jon from UK on 30th Apr 2015
So all I wanted to do was change the name on the account and request a micro sim. Same phone number, address and bank a/c for pay monthly. So after 3 hours, over 4 days, spent on the phone with a succession of operatives who can't talk to each other I've now been sent a micro sim for a new phone number; no sign of the micro sim for the number I want to keep. Phoned up again, a Uk call centre this time, but probably the most stupid employee on the planet. Without asking me, they proceeded to register the micro sim I haven't received. So my mobile is now useless and there's a validated sim card floating around somewhere.
Been waiting for several hours now for a call back from a centre manager.
It was really stupid of me to think that staying with Virgin was the simplest solution. I should just have phoned them once, to get a porting code, and gone elswhwere. Might still just do that if these time-wasters can't raise their game.
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Reviewed by Kaylene Morris from UK on 28th Apr 2015
I have called Virgin's call centre to change my direct debit date, NOT once, NOT twice, NOT three times BUT four times!!!!! This is the worst service I have ever received from any organisation. RB should try and phone 789 and see what service he receives, I am quite sure the work will be brought back where it was being done slightly more costly but definitely more effeciently!! I was thinking of changing my broadband, landline and TV to Virgin but that will never happen!! When my contract expires I will move from Virgin!!! DON'T sign a Virgin contract!!!!
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Reviewed by vicky from uk on 28th Apr 2015
Worst service I have ever received. Been waiting 28 days for an imei to be added to the system so a faulty phone can be booked in for repair. They never added it to the account when the phone was replaced by then. They said it would take 24 hours and 11 phone calls and 3 emails still no luck. Same as everyone else said different person said different thing everytime. I won't use then again.
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Reviewed by John from United Kingdom on 25th Apr 2015
Avoid at all costs terrible customer service. Cut me off and had to 24 hrs to be reconnected and even then i had to contact them.. now i just got sent a letter saying direct debit been cancelled by me and there going to cut me again.. called my bank no issues called virgin there fault again. Avoid avoid avoid pay cheap get crap service.. .going back to o2
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Reviewed by BethHowie from Scotland on 22nd Apr 2015
I've been with virgin mobile and media for many years, always paid my bills on time through direct debit, yet when I phoned to upgrade at the end of my contract I was refused. They said their new system wasn't working properly and customers were being refused after the 'internal credit checks' were done. Told me there was nothing they could do, I could try again in 3 months and when I then cancelled my contract they stopped me from being able to make outgoing calls. So right now, I'm paying for 30 days phone usage and I can't make calls. Been on to customer services twice now, spent more than two hours on the phone, been hung up on twice and then lied to saying it's a technical fault which may take weeks to fix!
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Reviewed by Scott Buchanan from scotland on 18th Apr 2015
Absolutely rubbish service. After 24 months mobile contract iv been refused an upgrade. Do not believe the all you can eat data. So angry and disapointed.
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Reviewed by tegghyhffh from uk on 17th Apr 2015
Be careful cause this people are thief by changing the bill date, try to overcharge you, robb you giving double bill can not wait to finish my contact with this robbers.
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Reviewed by Christine from UK on 14th Apr 2015
It's great as long as everything works fine. If there's the slightest problem and you need to all technical support or customer service, as a previous poster noted, you will be going round in circles, wasting hours on the phone speaking to people who seem utterly incompetent if very polite. You will be told something different by each agent you speak to. They will all tell you it's now all sorted when it's nothing of the sort. That's if you can understand them in the first place! Most companies have UK call centres nowadays, but not Virgin Media/Virgin Mobile it seems. Cannot recommend this company.
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Reviewed by Pete from UK on 13th Apr 2015
If you are Ringing customer service be prepared to waste hours of your life, go round in circles, speak to person after person an get nowhere.
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Reviewed by Sarah from England on 13th Apr 2015
Biggest mistake I have made changing to Virgin mobile. Can't receive calls, been on to support at least twice. Still got issues. Fed up now.
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Reviewed by Tony kelly from uk on 12th Apr 2015
This is without doubt the worst telephone company in the world it charges spurious amounts to your account without any explanation also doubles your monthly bill with the reason that they are now changing their billing date when you paid monthly in advance anyway then when you end your contract charges you again for another month rental at the end of your contract. No wonder that hairy faced Branson can afford to own an island.
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Reviewed by Iain from Scotland on 8th Apr 2015
VM are utter rubbish.
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Reviewed by Angela o from UK on 8th Apr 2015
Cut off my PAYG sim for phoning residential numbers an o345 to do telephone banking! Spent last 8 days trying to sort it out passed from person to person promised call backs that didnt happen, then today i get a rude woman telling me to "pull the other one" when i get through to their fraud team. Its the truth! i ring up the bank to bank! an engery companies to sort an discuss bills for god sake. They barred me for that! Saying excessive residential calling! So much for unlimited landline minutes. My credit is on my sim! A letter of complaint is in the post. Changing provider.
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Reviewed by john lannigan from scotland on 7th Apr 2015
Getting out of this hopeless company shortley absolutely fed up with them .
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Reviewed by rachel from uk on 7th Apr 2015
I can hardly understand the people at their call centre, their english is very poor.
just had to call them, as for no reason they have just changed everyones password, you now have to do your password in CAPS! What! Thanks for telling your customers, guys.
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Reviewed by Malcolm from UK on 4th Apr 2015
I have spent last 2 days trying to upgrade my contract with Virgin. In total I have spent about 6 hours on the phone to them, most of the time on hold or being transferred between departments. My call was dropped 6 times while on hold and I ended back in the queue and had to start all over again. Finally at 8.10 this evening, after over an hour on the phone I was told the department I needed to speak to had closed at 8.00 and to call back on Monday morning. In my opinion there are no words to describe how ABYSMAL the customer service is at Virgin 1 is the lowest star rating I could give but I would like to give them minus 10.
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Reviewed by fiona from uK on 2nd Apr 2015
I have experienced the worst customer experience every during the last few weeks from Virgin. I had PAYG for ten years, thought I'd finally go for a contract. This was a BIG mistake. I have spent four hours on tel line being passed from team to team. I kept number from PAYG cim but my new tariff never set up. They've completely failed to deliver on promises to activate contract. They've lost all my details twice, I wonder about the safety of my bank details as computor systems at Virgin failing. This is an extraordinary farce of a business.
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Reviewed by steve from uk on 2nd Apr 2015
Avoid virgin mobile at all costs, or be prepared for the poorest level of service, admin, overcharging and ignored requests. disgracefull!!
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Reviewed by Eileen from uk on 1st Apr 2015
Virgin have shut down their mobile website for 'improvement' from Saturday 28th March - originally for the weekend, now until Wednesday 1st April 'sometime' It is now 21:30 in 1 April and still cannot access my account online or send message! They did not inform us of this shut down - a text or email would have enabled me to top up and organise for the shutdown. After many attempts to contact them I finally did after holding for 40 minutes and was lucky enough to get a helpful young man instead of the usual unhelpful rude ones I usually get. I requested PAC so I could Change provider and he gave it to me. I asked why there had been no warning of break in service and he said management thought that a warning would have meant to many phone calls complaining! Bad decision as I am leaving and I hope others will too if this is there attitude. There phone service I believe as been clogged with complaints anyway.
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Reviewed by Anne Marie from UK on 31st Mar 2015
Virgin mobile ,terrible costumer service, they hang up after long time waiting in the Que, they never sent no imails not text about problem from yesterday o have no line on my mob. I was calling all day today they pass me from dept to dept on the phone and after wille they hand up and no one to talk too.they play horrible annoying music while waiting long time for someone to answer.om looking to change to other mobile company 2 days Cnt use phone and no one would explain from they dep why
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Reviewed by Dave from UK on 31st Mar 2015
Updated my 'Plan' week before last and awaited new SIM for my new phone.
Waited till middle last week SIM not having arrived to be told that it hadn't been ordered.
SIM arrived Friday and tried to activate Saturday only to find site closed for maintenance.
Continued to try over the weekend, yesterday and today but still down.
Been unable to use my mobile for over a fortnight now as old call package cancelled and unable to activate my new SIM/phone.
Getting really brassed off now even though Virgin offered me a £10 credit for not ordering the new SIM when I originally upgraded my 'Plan'.
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Reviewed by Jo from England on 31st Mar 2015
Appalling service and appalling and very slow website. Will have to change to a company that can be bothered.
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Reviewed by Jenny from UK on 30th Mar 2015
Virgin have shut down their mobile website for 'improvement' from Saturday 28th March - originally for the weekend, now until Wednesday 1st April 'sometime'

This means no access to mobile account management, can't turn on roaming... the worst customer service yet!
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Reviewed by Shah from uk on 25th Mar 2015
This customer services is as bad as anything. Upgraded contract and waiting for phone to be delivered next day. After waiting nearly 9 hrs , i checked online and it says delivery failed no-one in house. I checked camera and everything. Yodel guy did not come even to house. After big argument with customer service they decided for next day and it happen again. They are rude and arrogant. Yodel has bad record but virgin now has worst customer service. 3 is better than this people.
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Reviewed by Pawel from uk on 23rd Mar 2015
Be aware when cancelling contract they charge you for each phone call my bill is £92!!!!! 15 days.
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Reviewed by happy from England on 22nd Mar 2015
Whatever has happened to the Virgin quality. Has Richard Brandon left or lost interest. I have been using PAYG from Virgin for a long time and thought I would talk to the Virgin Team and go for a contract. I have never spoken to such lazy disinterested sales people. Result very very happy with Motorola 4 G I have bought from Tesco Mobile. Sleep on Virgin no doubt Richard has made his money and the brand no longer means quality and service.
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Reviewed by David from Scotland on 16th Mar 2015
I have been a virgin mobile customer for a couple of months and the service is very poor. Very weak unreliable signal despite complaining several times to customer service. Also have no access to 4g and in my opinion they are not a very good mobile network provider.
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Reviewed by Lee from UK on 11th Mar 2015
Awful service, Virgin Mobile have been taking money from my account for a phone that was cancelled over 2 years ago, after numerous calls to get this rectified they finally agreed that I was due a refund of £688.16 that would be in my account within 5 working days, three weeks later it is still not there and I have started the whole rigmarole again. Add to this the fact that they have overcharged for my phone again this month I will definitely be seeking an alternative supplier.
Getting very tired of this now.
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Reviewed by Dawn from UK on 3rd Mar 2015
I had a two year contract with virgin. They overcharged me every month - even when my phone was broken and I wasnt using it. I was glad when my contract came to an end and cancelled - I also cancelled my direct debit.

They are saying I owe them £84.00 - I told them they owe me in excess of £340. I also told them that I will only communicate in writing with them from now on as my phone call to cancel was ignored and is not in writing.

They ignore me and just send debt collector letters every week. Now they are threatening to take me to court!!!

I would not use them again.
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Reviewed by louise from uk on 27th Feb 2015
3rd time this week, no phone signal, 6th time this month it has just dropped out for no obvious reason, and does not come back for several hours, even days, WOW excellent service Virgin thanks for taking my money month after month, yet barely providing any service at all this year! Its a new phone and my parents are on the same network and have same issues, so clearly Virgin likes our money but not to actually earn it! This has now cost me approx £400 in lost income, nice one!
I am beyond fed up paying for services in the UK just to be mugged off and scammed, Virgin you are no different, trade off a famous name but give us poundland service, thanks for nothing!
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Reviewed by jean from uk on 21st Feb 2015
If I didn't still have 16 months left on my contract I would of told them to stick their phone where the sun don't shine. Customer service atrocious they don't care about their customers at all as long as they are raking in the money. After 8 phone calls I eventually got it sorted through a UK representative. You can't even speak to someone face to face as if you go to one of their shops they tell you all they can do is put you through to customer service Virgin mobile want to get their priorities right and put the customer first!!!
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Reviewed by Andy Pick from UK on 20th Feb 2015
I'd really like to talk to Richard Branson about his telephone offerings. The service is nothing short of tenth grade and the service personnel really don't care. Month after month goes by where I cannot access my bills to print for expenses purposes. Some of us depend upon this!!!
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Reviewed by Susie from UK on 17th Feb 2015
I have put my termination request to Virgin in writing/by email and requested they provide my pac code by return. They say they are not able to provide the pac code by email (even though the email is from my secure email address as per my account with Virgin) due to Account Security and Data protection, as need to ensure they are speaking to the account holder! But the pac code request has come from the account holders email address as per the Account security! And if there was a problem and it was fake, what could that person do with that pac code anyway! Unless they had my phone, sim and email address too, in which case I would've reported my phone stolen.

It is just stalling tac tics and a way of me having to talk to them to hard sell me into a new deal/contract.
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Reviewed by Mark Greenberg from South Africa on 13th Feb 2015
Signal is very bad. They need to get their act together or just admit they cant provide a quality service and stick to Virgin Airlines and Gyms.If you can't give us service get out of the market.
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Reviewed by Peter Cornfiel from UK on 11th Feb 2015
I have been with Virgin mobile for two years, with my contract finished I decided to upgrade my phone. They now have a new two tier system whereby you pay for the phone and the tariff on a monthly basis. This system requires a credit check. No problems or so I thought, I have a good income, several thousand pounds savings, no outstanding loans or credit cards. my mobile, landline and broadband are with Virgin.
I was turned down for the new mobile. Extremely angry as I have never benn in default of any of the contracts I have with Virgin.
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Reviewed by Tracey from South Africa on 11th Jan 2015
What a joke. People send me messages on whars app at 7. at night they get deliver to me at 10. The reception is poor, when I do have it. What a dissapointment. Dont recommend Virgin Mobile to anyone.
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Reviewed by Pauline from England on 9th Jan 2015
Seems most people on here are or have been having problems with Virgin phone and networking problems. Seems like they are nothing but a JOKE to me. Had problems with my sons Phone since July 2014 and still no nearer to sorting the problem out after hours on the phone, them saying it is networking problems. Can't even receive or make calls now, eventually they agreed to look at the phone, only to get it back in the post a couple of days later, saying it was the wrong phone, rang them back yet again, spoke to a lady who kindly informed me, that it was up to the Insurance company to sort it out as we had had it replaced by them in May 2014, we had already told them them of this in an earlier conversation. Ha Ha Ha still living in HOPE
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Reviewed by Holly from Uk on 7th Jan 2015
I have been very happy with Virgin Briadband, Landline and tv, I have 1 TiVo box and 4 v+ boxes. So when my 02 contract was up, my natural progression was to move my mobile to Virgin too. IT was the WORSE thing I ever did. Right from the start there were problems, they gave me a different number and not my original one, they set me up as pay as you go and not contract. I spend a lot of my time in Windsor, Berkshire and I get no signal at all. I have called customer service on numerous occasions which has never helped. I went into the Virgin shop in Slough and they couldn't help so they called someone for me, he said I needed to be in Windsor and call him regarding my no service in Windsor. He just didn't seem to understand that I couldn't call him in Windsor because I get NO SERVICE. Another customer service agent told me to do one thing another something else. I have a disabled so and need to be contactable at all times. Then in October my picture messaging stopped working. I called customer service last week and was told it had not been working for 3 months and would not be fixed in the foreseeable future! I called again today and spoke yo a rude, condescending customer service agent who told me to use Whattsap. I told him I didn't want to, I just wanted the picture messaging to work, he said well if it's friends and family then just use Whattsap. I said but I also gave to send photos to companies and he said well you can email the. I said it's not the point I am paying for a service that I am not getting. He told me he would put me through to the tech dept and promptly cut me off! So I called back explained again to a different cs agent who apologised and promptly cut me off again, I called a third time and got through to tech dept. I was on the phone to him for 55 minutes and it was an 0800 number, I imagine it has cost me a small fortune. A small price to pay though I thought if I can either get service and picture messaging or cancel my contract. He called his other team who said they need proof that I can't get service in Windsor. So tomorrow I have to go to Windsor and make a call every half an hour, a total of 5 calls and log them if I can't get service. Apparently the tech team can see this and investigate. I feel totally let down by Virgin Mobile, their customer service is rubbish, the phone service is rubbish. So to prove I am not lying and I have no service in my home town I gave to spend 3 hours out of my day making phone calls every half hour. I have no idea what will happen but I am very tempted to just pay the early cancellation fee ( I have another 12 months to go on my contract) and get them out of my life. Richard Branson you need yo take a look at the negative press Virgin Mobile is getting and start solving the problems and teaching your customer service team what customer service really means!!
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Reply by Pauline from England on 9th Jan 2015
We have been experiencing many of the same problems as your self since July 2014,and still don't seem to be getting any where, my son in Leeds cannot make or receive calls. How is it possible to log calls when you can't even make one

Reviewed by Ollie from UK on 11th Nov 2014
Utterly useless and the biggest mistake I ever made in my whole life. Hate this service. NO-ONE GO WITH THESE THIEVING SCAMMERS!!!
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Reviewed by peter from uk on 28th Oct 2014
Asolute rubbish
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Reviewed by vanessa from south africa on 14th Oct 2014
Virgin Mobile signal in South Africa is a big big joke
They use Cell C towers who use Vodacom towers
I cant make or receive calls about 9 times a day when the signal shuts down then I get repeated messages about 15 times
Also tried to cancel my contract but want to charge me
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Reviewed by joan from uk on 25th Sep 2014
i have been fighting with virgin for 5 months i have sent my phone back it was still the same then they sent me a new sim it was still the same they now want the phone back again to repair it again for the same fault if they don't sort it this time i will be cancelling my direct debit and let the courts decide whos at fault worse mobile phone company i have ever dealt with
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Reviewed by graham from uk on 17th Sep 2014
my apple iphone 4s packed up (just went dead ) i phoned virgin on my landline and explained it's only nine months old and packed up.i was told by the tech team that they would send me a jiffy bag to put phone in and to send it back to them for repair.they said it could take five days to receive bag and then the same time when sending the phone to them. they said they would repair it as quick as possible and get sent back to me. they also said they would not give me a replacement phone, and i would just have to wait for the phone to be returned. i have a 163.00 package with virgin media but it will not be for much longer.
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Reviewed by TM from UK on 15th Sep 2014
Data has gone down dramatically in last couple of months. Apps now no longer load and Sky Go is completely useless. This has to be a Virgin issue ie they are capping download speeds etc.
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Reviewed by Kenny from UK on 11th Sep 2014
Gone from brilliant to absolute rubbish in less than a fortnight!
Firstly data slowed dramatically. Was told my phone was faulty (it was 2 years old so hey - that sounded about right!). Bought a new phone which needed a new micro sim (which admittedly only took 2 days to arrive).
Same problem.
Told this time that since I had added all my apps via wifi (prior to getting new sim), the phone would need a "factory reset". When this didn't work, they eventually told me there was an issue with the network. Some new sims weren't working but to go into a store and they would sort me out.
Went into the Glasgow store where they were both unhelpful and rude - telling everyone in store that basically I was a liar and there were no issues with the network.
After another phone call to customer services, they agreed so send yet another sim which would definately fix the problem.
Guess what?
It didn't!
This time I was told that the issue has been ongoing for several weeks and they are completely in the hands of EE. In fact the operator herself was having network issues which couldn't be resolved.
Surely a company of this size should have some clout to get thing fixed.
Looks like it's "3 here I come!". Just hope it's not "frying pans and fires" though.
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Reviewed by james from England on 8th Sep 2014
THIS is a useless mobile system and it wil crash all the time just like the broad band
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Reviewed by Jenny from Uk on 6th Sep 2014
Do not bother to get pay and go by virgin. Constant bul***it. slow speed, constant cheating by customer service. False advertising and deals.
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Reviewed by Alexis from UK on 3rd Sep 2014
On Saturday the 30th July I sent off my mobile phone for repair.
It had been switching itself on and off for a week and locking itself through virgin media rescue. I had no access to any services.
I have only had this phone for approx 8 months and it is still under warranty.
I took it into the virgin store where I live; I wanted advice and also pointed out that 6 weeks prior to this the screen endured a hairline crack in it, (although it was not dropped and it was working fine up until a week ago) the guy I spoke to in the shop said that a fine crack in the screen probably had nothing to do with the phone not working and I should go down the warranty route. I was also advised to do this by virgin media insurance company.
I received a phone call from the virgin team telling me that because of the hairline crack in the screen; the warranty would now be void. The choice I had was to pay 65 for the repair; or get a new phone through the insurance and pay 70.
I am furious that the decision that has been made is based on a hairline crack (not particularly obvious) and not the fact that this phone was probably faulty. Either way they cannot prove that the crack has anything to do with the electronics; but in the process I am now left without a phone and services that I depend on for work etc.
I have been a loyal customer to virgin for the past 8 years. They receive 50 month out of my household for internet and a phone contract only. Out of good faith as a loyal customer I do not expect to be treated in this way and I am quite prepared to cancel my internet and other services they provide and go elsewhere.
I am not prepared to give them any more money by purchasing another phone through their company. The phones they provide with a contract are not built to last 5 mins; I would like to point out that I have a Nokia phone which I have had for 8 years and it is still in good working order.
This phone company would take your eyes and come back for the sockets.
Virgin customer services are a joke; and virgin media are a company that I would strongly urge you to avoid; not to mention the extortionate rates of inflation that you pay each year.
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Reviewed by stewart from UK on 31st Aug 2014
They are useless - wish I had never signed up, cannot wait until 02/15 when I can leave!
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Reviewed by Colin Bell from UK on 27th Aug 2014
My Samsung Galaxy Ace with Virgin Mobile has refused to work abroad on 4 occasions. The phone has been returned for repair, then issued with a new SIM card and numerous discussion with Virgin tech people but it still refuses to work abroad. Virgin Mobile refuses to replace the phone saying I must prove it doesn't work abroad by going abroad again, then phoning to say it doesn't work. Its Alice in Wonderland!
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Reply by Peter from England on 25th Sep 2014
I have a galaxy S4 3 months old. Went To France in August. Internet didn't work although roaming was in place and I had paid off access. On return assured it had been fixed. It hasn't. No internet, no maps, no trip advisor. Disaster as essential in my business. Have spent a long time and expense phoning virgin from France. Carried out multiple check put through to manager Mark at technical depot. His conclusion: there is nothing wrong with the phone, so it must be the services, hence my problem, nothing to do with them. Have now tried connecting with orange, bougetel and sf c. Either there is a problem with all three affecting large numbers of callers(!) or problem with my phone. When I put this to mark he rang off and didn't pick up my calls to his direct line. I have thee more days of problems before returning to UK. What can I do apart from buying another phone!!!
Peter

Reviewed by davie from uk on 15th Aug 2014
virgin mobile customer services are useless
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Reviewed by John from UK on 14th Aug 2014
virgin media is the worse telephone service provider, don't ever touch them, they will rob you in broad day light. As for their customer service, it is utter rubbish.
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Reply by tegghyhffh from uk on 30th Nov 2014
I agree customer service is rubbish,and regarding virgin mobile on contract they are thief be careful will never renew with them robbers

Reviewed by stephen from england on 13th Aug 2014
Several complaints when I first took out my virgin mobile it worked accross tmobile orange networks and also had an option of selectin a virgin network that has all disapeard now there is on tmobile and the reception is the worst I have ever had! Another issue is billing they take money out your account when they want? I recently cracked my phone screen rang up insurance at wich point they said to we would like to make you aware the excess has gone up to 70 from 35 ? I was told I had been sent a text regarding this, when I informed them I have every text stored on my phone from virgin I was called back latter and was offerd an apology because I had not been sent a text I complained to head office and was told they had sent me a letter wich they had not! At this point I could not be bothere and decided to pay the excess as I needed my phone 100% then I got the replacement handset in a virgin asurion branded box ? I thought ok they must do this because they do not want to include the charger etc! Then I got emailed a survey saying are you happy with phone I clicked yes, later when I was throwing out the box underneath the barcode I saw refurbished!!! What a cheek I had to pay 70 excess for a second hand phone stay away from these con men
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Reviewed by bern from uk on 10th Aug 2014
Don't touch this company! Have had my Samsung galaxy s4 mini for less than 12 month's and it has been faulty and sent back in the last month 3 times! The last fault they now say is because I have tried to do an unauthorised repair?! And so im not covered by the warranty and it will cost 100 to repair, why would I try and repair a phone thats under warranty? The only people who have tried to repair have been virgins tech team and now they have me over a barrel either pay for repair or cancel the contract and pay 450 to finish the contract early! Told them send me my phone back and reduce my tarrif, can't wait for the contract to finish! Feel frustrated and disappointed!
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Reviewed by Robert Buckley from United Kingdom on 9th Aug 2014
I have been with Virgin for 3 years now. A constant battle with them.I am certain when billing comes around they think of a number and then treble it. My mobile phone contract is 13 per month, last month (July) they charged me 43 said that I had made an 0845 call for 30 minutes! An 0845 number 30 for half an hour!

I have Virgin media, Landline, Broadband. My speed is at best 20 mps not 100 mps as they advise. I pay Virgin 100 per month for my TV package and mobile and get a rubbish service. Arrogant Service Centre Agents who can barely speak English and do not listen to a word you say. Then I get stuck on hold and then cut off all together.

SKY for me after this fiasco with Virgin. Landline, TV, Broadband, Mobiles are all being cancelled with these idiots. Do not touch with a barge pole, enough is enough.
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Reviewed by Peter Wick from England on 6th Aug 2014
I have been a Virgin Mobile customer since 2007 and recently when ringing 789 it stated it was time to upgrade and that I could get a shiny new phone now this was unusual as normally it is 2 months prior not 3 months so I pressed okay and spoke to an agent.

Lo and behold it is a system error and the is nothing they can do about it and that I was not the only customer getting this message ( This is fantastic customer service ) so I thought that cannot be right so rang back later and was once again told the same thing.

So not to be outdone I emailed the CEO's office and got a response but once again it was a fob off but again it was reiterated wait until the 23rd August which is 2 months before my contract is up.

I tried again yesterday just to see if the automated system had been updated which oddly it had not been to be now told I would have to wait until the 23rd September a month before my contract ends, now I know every upgrade until this date has been a minimum of 2 months so it looks like my account has been noted to only now allow a months grace probably because I had the audacity to complain, I emailed the CEO's office again and was told no the one month is correct.

So I am now going to ensure my contract finishes on the 23rd October and go elsewhere and the phone I am looking for is going for less on O2 with more minutes and texts so I suppose in one way they did me favour as I will save money each month.
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Reviewed by Mark from U.K. on 15th Jul 2014
Bought a new sealed PAYG Sin 4 days ago, when I tried to register it I found it was already registered. I contacted Virgin's Customer Service online and just got an automated reply.
The quality of their Customer Service is non existent so I intend to cancel my internet and other Services with Virgin and I strongly suggest that anybody considering using their Services go somewhere else.
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Reviewed by michelle from uk on 15th Jul 2014
If you like a company that persistently lies to you, never makes notes on their system of your call, has internet speed slower than Thomas The Tank Engine and calls and txts that just don't add up when your credit has run out and you know you have not spent that entire 10.... Then my friends Virgin is right up your street!!!
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Reviewed by kevin spencer from uk on 14th Jul 2014
I am currently on hold to your lost and stolen line, 22 minutes so far, stolen phone probably been used by now!!!!
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Reviewed by Phil M from UK on 13th Jul 2014
I had cause to return a phone for a warranty repair, unfortunately the fault could not be rectified and a replacement refurbished phone was sent to me. I have no complaints with this procedure. On receipt of the phone it was charged fully however after that it would not switch back on, after a lengthy phone call with 'Customer Service' and the Technical team they finally accepted that the replacement phone was faulty and that I would have to repeat the repair process again even though they were at fault therefore being almost another two weeks without a phone. I did enquire as to whether as they had agreed and apologised for the fact that the phone was obviously not tested correctly before despatch if another replacement could be sent out straight away to minimise time without a phone, this request was refused.

I have now been informed that all HTC phones have been returned and will no longer be available. The choices I have been given are to wait an undetermined time for fresh HTC stock (but keep paying the bill) or accept an inferior replacement which has a lower specification.

For information the phone was a HTC One X, brief spec as follows:

720p HD display
IPS LCD 2 technology
Tegra 3 quad core 1.5GHz processor
4.7-inch screen
Beats Audio

The three phones they have offered as a replacement come nowhere near, make yor own mind up....

Full thread on VM forum available on request
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Reviewed by Richard branson from United kingdom on 7th Jul 2014
READ, READ, THE WORST MOBILE NETWORK EVER. I WISH I NEVER GOT INTO THE MOBILE BUSINESS WITH VIRGIN. THE STAFF ARE A WASTE OF SPACE AND NEED TO UNDERSTAND MANNERS AND GO BACK TO SCHOOL. THE INTERNET SPEED IS OUTDATED.THERE IS A FAIR USE POLICY WHICH IS NOT EXPLAINED BY THE SALES TEAM WHEN JOINING UP WITH AND YET ALONE THEY ADVERTISE AS UNLIMITED. THERE ARE SIGNAL ISSUES WITH VIRGIN NETWORK. I HAVE CANCELLED MY 2 CONTRACTS WITH VIRGINIA MOBILE AND BECAUSE OF THE INCONVENIENCE IM CANCELLING MY VIRGINIA MEDIA CANNELS TOO. DO NOT JOIN UP WITH THIS SILLY COMPANY.
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Reviewed by paul from walsall on 17th Jun 2014
i was happy with my mobile contract until phone broke down on 31st may sinse then been a complete nightmare . i have a sony xperia z they cant repair it so they have to replace it got none in stock ( still available to new customers tho)was offered an s3 apparently this is there idea of like for like , oh but guess what got none in stock so sending an s4 , to be told 3 days later we aint got any of them either , apparently i will be phoned in the next 3 days and offered a new phone !!! theres a 4 promise on repairs ive so far waited 16 days and am no closer to getting a phone avoid virgin pay the extra and go else where !!!!
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Reviewed by Matthew from West Yorkshire on 12th Jun 2014
Virgin Media are by far, in my opinion, the best mobile company ever! Their taffifs are great much better than what EE offers their customers on the same 3G network! Always have great coverage where ever I have gone and my 12.50pm for unlimited calls, mins and 5GB data cannot be match not even by 3! Absolutely recommend Virgin especally if you like EE's coverage but not their prices!
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Reviewed by john h from uk on 27th May 2014
got a new samsung S4 in january it has had problems since week 2 get message signal on WiFi corrupt signal, ive had all my contacts go missing then unable to sync any email accounts to the phone, the all my music files went all track info is on when you open it nothing in it, it gets so hot that u cant keep in by your ear for more than 6 mins, called virgin was asked to do a factory reset i did was ok for 2 days same thing happens again. spoke to their repairs dept was informed to get it repaired and sell it, and get another phone
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Reviewed by Geoff from UK on 19th May 2014
Absolute rubbish customer service, have been with Virgin for years, last bill was for 85 and never missed a payment yet they would not supply a 7 a month mobile sim card as I failed their credit check despite being rated 'Excellent' according to Equifax the company they use when I obtained a copy of my report. Computer says no policy definitely applies to Virgin and I will now be cancelling all my services with them. 1 star is too many for Virgin.
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Reviewed by Mola from Uk on 24th Apr 2014
Virgin mobile is total ripp off, with thier Philipino arrogant manager. I regret ever having anything to do with them I still have a long way to go with the contract otherwise I would have just end the contract immediately that says how bad they are. Pls everyone run 10miles away from them. I was force to pay 15:23 for exceeding my allowance for 11 minutes. Can you imagine 15:23 for 11 minutes, total fraudsters they are, their customers service is shambolic, they can't even speak proper English, am just wondering if they passed through secondary school.
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Reviewed by Dave from Birmingham on 21st Apr 2014
I switched from o2 to virgin sim only deal an its ok if you dont use the internet . Internets slow and most of the time im losing signal .02 network way better
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Reviewed by bode from UK on 23rd Mar 2014
I move from 02 to virgin mobile on the 15 unlimited every thing rolling 1 month contract. am i happy? NO.
1) i think the data speed is shocking, browsing Facebook, YouTube, downloading videos from whats app are a nightmare,i used to be able to do all these when i was with o2, but o2 is expensive, i am now thinking of moving to giffgaff but scared that it will be the same experience with virgin mobile.
2) i cant call international, it keep saying im barred from calling international, i have called customer service who will tell me everything should be fine, but NO, its not, i still cant call international. i have reported it to the virgin media customer service 5 times, each time i was told it should be fine in the next 15 mins, all to no avail.
3) there is an 03...number that i used to dial on o2, since i switched to virgin media, i couldn't call the number, when i reported to virgin media, they actually did something that made the number itself unaccessable to all. i am appalled with virgin media.

i am waiting for the iphone 6 hence why i do not want to enter any long term contract, but virgin is not value for money, if you only call, send texts it would be great, but its not for data consumption, too slow.
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Reviewed by John from England on 22nd Mar 2014
Been on the Sim Only 30 rolling contract for about 6 months now and now had any problems. I can change my tariff after 30 days without problems in fact I went from the 12 to the 10 one last month.

If I have any questions I can phone them for free and because I also have broadband with Virgin Media I can phone them for free if I have any issues, what's to moan about
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Reviewed by Chez Duke from United Kingdom on 13th Mar 2014
I notice the only people that review are the ones who always complain? These people are probably never satisfied with any company.

I have been with virgin years never had a problem with customer service, signal or when theres been an issue with my phone. People forget things take time to resolve you have to be patient.

I love virgin and glad I moved my family away from the orange and o2- free minutes bonus :)
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Reviewed by Jane from UK on 5th Mar 2014
Was quite happy until the phone went wrong. Returned it for repair and it came back with another fault which was annoying, but bearable. Sadly the second fault became worse until the phone was unusable, reported it to them and ended up claiming on insurance due to the second fault being damage, damage that didnt exist until the repair. Paid excess to get a so called new phone. The new phone recieved had no charger, no instructions turned out to be a refurbished model, so not new like they claimed. It also had the original fault of the first model.
Will not be getting another mobile with virgin! Mainly due to their incompetence with their repair and insurance sections.
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Reviewed by Jill Cunningham from UK on 25th Feb 2014
Virgin have lost my custom after 10+ years - diabolical service is the factor here. It seems that Virgin are OK until you have a problem - and then, you can forget it. I had always rated them as being a cut above the rest - but their lack of response, time after time, being put through to one department after another with no result, etc.... 3 months later,, you know the deal. I have now made an official complaint to the CEO with an Ombudsman in tow - and guess what, two weeks in and still no reply. Unbelieveable. Oh, and don't bother to send your phone back for 'repair' - it comes back in exactly the same state, time and again. It's nuts - for the sake of a thoughtful offer of negotiation, they have lost another customer, and a few more besides as I'm going to broadcast this to whoever will listen!
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Reviewed by Patrick from UK on 23rd Feb 2014
Have been a customer for 4 year and will not be renewing next time. Previously I was prepared to put up with their incompetence and poor customer service as they were relatively cheap. However recently I have established that their sales person has been dishonest and that they are not prepared to do anything about it for me. I cannot trust them anymore.
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Reviewed by marty from England on 11th Feb 2014
I was warned not to go with virgin and stay with o2 but I took the chance and It paid off big time, I went for the Sony xperia z1 on a vip deal, no other network could match this awesome deal, the change over was quick and easy, the staff were good and helpful and I have a lot better signal than I ever did with o2, top marks to virgin.
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Reviewed by Niki from UK on 7th Feb 2014
Terrible reception and I live in London. Keeps dropping signal, can barely ever make calls. Mobile data hardly ever works. What's the point in paying for a service when I can't use it!?
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Reviewed by roy 7423 from uk on 1st Feb 2014
first call on virgin mobile was to customer service to import my old number. After being told there was a 5 min wait to speak to someone it took a further 22 mins 14 seconds to speak to anyone.
Have now decided to put the transfer on hold and if they really are poor over next few weeks ill bin them as its a sim only contract
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Reviewed by Duncan from uk on 30th Jan 2014
Don't touch them with a barge pole, really rubbish coverage, real poor customer service, I phoned them to point out they changed my contract mid way through by puting tariff up and only giving me 17days notice instead of 30 days as Ofcom says they should, sorry we can't see any problem !!!!!!
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Reviewed by PAT from UK on 28th Jan 2014
DONT DONT DONT GET A PHONE FROM VIRGIN, OK IF YOU HAVE NO ISSUES BUT IF YOU FIND YOUR PHONE HAS DEVELOPED A FAULT,ITS A NIGHTMARE, CUSTOMER SERVICE WERE RUDE AND ILL MANNERED, PHONE WAS RETRURNED FOR REPAIR, FIRST THEY SAID I HAD SENT THE WRONG PHONE, WHICH I HADNT THEY ASKED ME TO SEND IT BACK AGAIN WHICH I DID, THEN I GOT IT BACK SAYING THE FAULT WAS NOT COVERED BY WARRENTY, IT WAS ONLY 3 MONTH OLD, I HAD INSURANCE BUT THEY STILL WANTED ME TO PAY 35 FOR A REPLACEMENT, UNDER THE SALES OF GOODS ACT I WAS ENTITLED TO A FOC REPAIR OR REPLACEMDENT, I WAS ADVISED BY TRADING STANDARD TO CONBTACT NOKIA, THERE CUSTOMER SERVICE WAS DIFFERENT AGAIN, THEY COLLECTED THE PHONE, REPAIRED IT AND RETURNED IT BACK TO ME IN LESS THAN 1 WEEK, I TRIED TO CANCEL MY CONTRACT WITH VIRGIN BUT THEY SAID I WOULD HAVE TO PAY FOR THE REMAINING MONTHS,THE ADVISOR WOULD NOT PUT ME THROUGH TO A MANAGAER, I ONLY HOPE MY PHONE LASTS THE REMAINDER OF THE CONTRACT, I WILL BE CANCELLING WHEN TERM EXPIRES,
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Reviewed by Mark from UK on 13th Jan 2014
Poor Poor Poor if you have a problem or need help. Dont care one iota if they completely mess up. Avoid. Wish I'd stayed at O2. Have left after 3 weeks.
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Reviewed by SlightlyAnnoyed from Britain on 10th Jan 2014
One member of staff in their shop couldn't do much except shrug her shoulders, never mind offer to find out when the problem might be fixed. Not really an acceptable standard of service.
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