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Virgin Mobile

 In a nutshell  
 

Date: September 2007

Virgin Mobile is part of the Virgin Media group that also provides broadband, TV and home phone services. Virgin Mobile is a virtual mobile network, using the T-Mobile network to supply its services.

 

Virgin Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 548 reviews:

Reviewed by LemonHEAD from UK on 4th May 2015
DO NOT GO WITH VIRGIN. Six years with them - won've give me upgrade. Refused and didn't care when I cancelled. I have read comments below and pretty much all of these comments were said to me. Lies. "System was down". Waited for 4 days for a call back; in the end I had to call them. Different member of staff telling me completely different stuff.

I was shocked that I was not able to upgrade at all. That a check apparently was carried out on me internally? However, they had no issue taking my monthly payments for years. NEVER missed one.

I am SHOCKED by this; Richard Branson, if you are reading this, sort this out. It feels to me like you want out of mobiles. ZERO customer loyalty. I am so hacked off that I have even given this company a penny.

If there was an option was zero stars, I would have chosen.
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Reviewed by steve from England on 4th May 2015
mobile data very poor often have problems getting into everyday sites like Wikipedia and Amazon
Takes forever to load up if at all.
Seems like virgins spin is very good but there actual mobile Internet is very poor would advise against using them.
And yes the customer services don't seem to have a clue overall when trying to get answers.
I use mobile internet on iPad and Nokia phone so it's not the device it's the rubbish signal.
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Reviewed by mark caine from England on 1st May 2015
Virgin mobile has advertised as unlimited data this is an outrageous lie as I soon discovered because my internet access was slowed down to the point my mobile phone was practically useless. If there is a data cap then potential customers should be given the truth. I can't believe they blatantly get away with such a lie like this. I will be stopping my direct debit because I am disgusted with this service. Now I warned you what will happen its just a pity no one warned me.
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Reviewed by Jon from UK on 30th Apr 2015
So all I wanted to do was change the name on the account and request a micro sim. Same phone number, address and bank a/c for pay monthly. So after 3 hours, over 4 days, spent on the phone with a succession of operatives who can't talk to each other I've now been sent a micro sim for a new phone number; no sign of the micro sim for the number I want to keep. Phoned up again, a Uk call centre this time, but probably the most stupid employee on the planet. Without asking me, they proceeded to register the micro sim I haven't received. So my mobile is now useless and there's a validated sim card floating around somewhere.
Been waiting for several hours now for a call back from a centre manager.
It was really stupid of me to think that staying with Virgin was the simplest solution. I should just have phoned them once, to get a porting code, and gone elswhwere. Might still just do that if these time-wasters can't raise their game.
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Reviewed by Kaylene Morris from UK on 28th Apr 2015
I have called Virgin's call centre to change my direct debit date, NOT once, NOT twice, NOT three times BUT four times!!!!! This is the worst service I have ever received from any organisation. RB should try and phone 789 and see what service he receives, I am quite sure the work will be brought back where it was being done slightly more costly but definitely more effeciently!! I was thinking of changing my broadband, landline and TV to Virgin but that will never happen!! When my contract expires I will move from Virgin!!! DON'T sign a Virgin contract!!!!
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Reviewed by vicky from uk on 28th Apr 2015
Worst service I have ever received. Been waiting 28 days for an imei to be added to the system so a faulty phone can be booked in for repair. They never added it to the account when the phone was replaced by then. They said it would take 24 hours and 11 phone calls and 3 emails still no luck. Same as everyone else said different person said different thing everytime. I won't use then again.
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Reviewed by John from United Kingdom on 25th Apr 2015
Avoid at all costs terrible customer service. Cut me off and had to 24 hrs to be reconnected and even then i had to contact them.. now i just got sent a letter saying direct debit been cancelled by me and there going to cut me again.. called my bank no issues called virgin there fault again. Avoid avoid avoid pay cheap get crap service.. .going back to o2
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Reviewed by BethHowie from Scotland on 22nd Apr 2015
I've been with virgin mobile and media for many years, always paid my bills on time through direct debit, yet when I phoned to upgrade at the end of my contract I was refused. They said their new system wasn't working properly and customers were being refused after the 'internal credit checks' were done. Told me there was nothing they could do, I could try again in 3 months and when I then cancelled my contract they stopped me from being able to make outgoing calls. So right now, I'm paying for 30 days phone usage and I can't make calls. Been on to customer services twice now, spent more than two hours on the phone, been hung up on twice and then lied to saying it's a technical fault which may take weeks to fix!
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Reviewed by Scott Buchanan from scotland on 18th Apr 2015
Absolutely rubbish service. After 24 months mobile contract iv been refused an upgrade. Do not believe the all you can eat data. So angry and disapointed.
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Reviewed by tegghyhffh from uk on 17th Apr 2015
Be careful cause this people are thief by changing the bill date, try to overcharge you, robb you giving double bill can not wait to finish my contact with this robbers.
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Reviewed by Christine from UK on 14th Apr 2015
It's great as long as everything works fine. If there's the slightest problem and you need to all technical support or customer service, as a previous poster noted, you will be going round in circles, wasting hours on the phone speaking to people who seem utterly incompetent if very polite. You will be told something different by each agent you speak to. They will all tell you it's now all sorted when it's nothing of the sort. That's if you can understand them in the first place! Most companies have UK call centres nowadays, but not Virgin Media/Virgin Mobile it seems. Cannot recommend this company.
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Reviewed by Pete from UK on 13th Apr 2015
If you are Ringing customer service be prepared to waste hours of your life, go round in circles, speak to person after person an get nowhere.
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Reviewed by Sarah from England on 13th Apr 2015
Biggest mistake I have made changing to Virgin mobile. Can't receive calls, been on to support at least twice. Still got issues. Fed up now.
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Reviewed by Tony kelly from uk on 12th Apr 2015
This is without doubt the worst telephone company in the world it charges spurious amounts to your account without any explanation also doubles your monthly bill with the reason that they are now changing their billing date when you paid monthly in advance anyway then when you end your contract charges you again for another month rental at the end of your contract. No wonder that hairy faced Branson can afford to own an island.
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Reviewed by Iain from Scotland on 8th Apr 2015
VM are utter rubbish.
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Reviewed by Angela o from UK on 8th Apr 2015
Cut off my PAYG sim for phoning residential numbers an o345 to do telephone banking! Spent last 8 days trying to sort it out passed from person to person promised call backs that didnt happen, then today i get a rude woman telling me to "pull the other one" when i get through to their fraud team. Its the truth! i ring up the bank to bank! an engery companies to sort an discuss bills for god sake. They barred me for that! Saying excessive residential calling! So much for unlimited landline minutes. My credit is on my sim! A letter of complaint is in the post. Changing provider.
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Reviewed by john lannigan from scotland on 7th Apr 2015
Getting out of this hopeless company shortley absolutely fed up with them .
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Reviewed by rachel from uk on 7th Apr 2015
I can hardly understand the people at their call centre, their english is very poor.
just had to call them, as for no reason they have just changed everyones password, you now have to do your password in CAPS! What! Thanks for telling your customers, guys.
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Reviewed by Malcolm from UK on 4th Apr 2015
I have spent last 2 days trying to upgrade my contract with Virgin. In total I have spent about 6 hours on the phone to them, most of the time on hold or being transferred between departments. My call was dropped 6 times while on hold and I ended back in the queue and had to start all over again. Finally at 8.10 this evening, after over an hour on the phone I was told the department I needed to speak to had closed at 8.00 and to call back on Monday morning. In my opinion there are no words to describe how ABYSMAL the customer service is at Virgin 1 is the lowest star rating I could give but I would like to give them minus 10.
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Reviewed by fiona from uK on 2nd Apr 2015
I have experienced the worst customer experience every during the last few weeks from Virgin. I had PAYG for ten years, thought I'd finally go for a contract. This was a BIG mistake. I have spent four hours on tel line being passed from team to team. I kept number from PAYG cim but my new tariff never set up. They've completely failed to deliver on promises to activate contract. They've lost all my details twice, I wonder about the safety of my bank details as computor systems at Virgin failing. This is an extraordinary farce of a business.
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Reviewed by steve from uk on 2nd Apr 2015
Avoid virgin mobile at all costs, or be prepared for the poorest level of service, admin, overcharging and ignored requests. disgracefull!!
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Reviewed by Eileen from uk on 1st Apr 2015
Virgin have shut down their mobile website for 'improvement' from Saturday 28th March - originally for the weekend, now until Wednesday 1st April 'sometime' It is now 21:30 in 1 April and still cannot access my account online or send message! They did not inform us of this shut down - a text or email would have enabled me to top up and organise for the shutdown. After many attempts to contact them I finally did after holding for 40 minutes and was lucky enough to get a helpful young man instead of the usual unhelpful rude ones I usually get. I requested PAC so I could Change provider and he gave it to me. I asked why there had been no warning of break in service and he said management thought that a warning would have meant to many phone calls complaining! Bad decision as I am leaving and I hope others will too if this is there attitude. There phone service I believe as been clogged with complaints anyway.
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Reviewed by Anne Marie from UK on 31st Mar 2015
Virgin mobile ,terrible costumer service, they hang up after long time waiting in the Que, they never sent no imails not text about problem from yesterday o have no line on my mob. I was calling all day today they pass me from dept to dept on the phone and after wille they hand up and no one to talk too.they play horrible annoying music while waiting long time for someone to answer.om looking to change to other mobile company 2 days Cnt use phone and no one would explain from they dep why
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Reviewed by Dave from UK on 31st Mar 2015
Updated my 'Plan' week before last and awaited new SIM for my new phone.
Waited till middle last week SIM not having arrived to be told that it hadn't been ordered.
SIM arrived Friday and tried to activate Saturday only to find site closed for maintenance.
Continued to try over the weekend, yesterday and today but still down.
Been unable to use my mobile for over a fortnight now as old call package cancelled and unable to activate my new SIM/phone.
Getting really brassed off now even though Virgin offered me a £10 credit for not ordering the new SIM when I originally upgraded my 'Plan'.
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Reviewed by Jo from England on 31st Mar 2015
Appalling service and appalling and very slow website. Will have to change to a company that can be bothered.
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Reviewed by Jenny from UK on 30th Mar 2015
Virgin have shut down their mobile website for 'improvement' from Saturday 28th March - originally for the weekend, now until Wednesday 1st April 'sometime'

This means no access to mobile account management, can't turn on roaming... the worst customer service yet!
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Reviewed by Shah from uk on 25th Mar 2015
This customer services is as bad as anything. Upgraded contract and waiting for phone to be delivered next day. After waiting nearly 9 hrs , i checked online and it says delivery failed no-one in house. I checked camera and everything. Yodel guy did not come even to house. After big argument with customer service they decided for next day and it happen again. They are rude and arrogant. Yodel has bad record but virgin now has worst customer service. 3 is better than this people.
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Reviewed by Pawel from uk on 23rd Mar 2015
Be aware when cancelling contract they charge you for each phone call my bill is £92!!!!! 15 days.
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Reviewed by happy from England on 22nd Mar 2015
Whatever has happened to the Virgin quality. Has Richard Brandon left or lost interest. I have been using PAYG from Virgin for a long time and thought I would talk to the Virgin Team and go for a contract. I have never spoken to such lazy disinterested sales people. Result very very happy with Motorola 4 G I have bought from Tesco Mobile. Sleep on Virgin no doubt Richard has made his money and the brand no longer means quality and service.
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Reviewed by David from Scotland on 16th Mar 2015
I have been a virgin mobile customer for a couple of months and the service is very poor. Very weak unreliable signal despite complaining several times to customer service. Also have no access to 4g and in my opinion they are not a very good mobile network provider.
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Reviewed by Lee from UK on 11th Mar 2015
Awful service, Virgin Mobile have been taking money from my account for a phone that was cancelled over 2 years ago, after numerous calls to get this rectified they finally agreed that I was due a refund of £688.16 that would be in my account within 5 working days, three weeks later it is still not there and I have started the whole rigmarole again. Add to this the fact that they have overcharged for my phone again this month I will definitely be seeking an alternative supplier.
Getting very tired of this now.
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Reviewed by Dawn from UK on 3rd Mar 2015
I had a two year contract with virgin. They overcharged me every month - even when my phone was broken and I wasnt using it. I was glad when my contract came to an end and cancelled - I also cancelled my direct debit.

They are saying I owe them £84.00 - I told them they owe me in excess of £340. I also told them that I will only communicate in writing with them from now on as my phone call to cancel was ignored and is not in writing.

They ignore me and just send debt collector letters every week. Now they are threatening to take me to court!!!

I would not use them again.
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Reviewed by louise from uk on 27th Feb 2015
3rd time this week, no phone signal, 6th time this month it has just dropped out for no obvious reason, and does not come back for several hours, even days, WOW excellent service Virgin thanks for taking my money month after month, yet barely providing any service at all this year! Its a new phone and my parents are on the same network and have same issues, so clearly Virgin likes our money but not to actually earn it! This has now cost me approx £400 in lost income, nice one!
I am beyond fed up paying for services in the UK just to be mugged off and scammed, Virgin you are no different, trade off a famous name but give us poundland service, thanks for nothing!
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Reviewed by jean from uk on 21st Feb 2015
If I didn't still have 16 months left on my contract I would of told them to stick their phone where the sun don't shine. Customer service atrocious they don't care about their customers at all as long as they are raking in the money. After 8 phone calls I eventually got it sorted through a UK representative. You can't even speak to someone face to face as if you go to one of their shops they tell you all they can do is put you through to customer service Virgin mobile want to get their priorities right and put the customer first!!!
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Reviewed by Andy Pick from UK on 20th Feb 2015
I'd really like to talk to Richard Branson about his telephone offerings. The service is nothing short of tenth grade and the service personnel really don't care. Month after month goes by where I cannot access my bills to print for expenses purposes. Some of us depend upon this!!!
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Reviewed by Susie from UK on 17th Feb 2015
I have put my termination request to Virgin in writing/by email and requested they provide my pac code by return. They say they are not able to provide the pac code by email (even though the email is from my secure email address as per my account with Virgin) due to Account Security and Data protection, as need to ensure they are speaking to the account holder! But the pac code request has come from the account holders email address as per the Account security! And if there was a problem and it was fake, what could that person do with that pac code anyway! Unless they had my phone, sim and email address too, in which case I would've reported my phone stolen.

It is just stalling tac tics and a way of me having to talk to them to hard sell me into a new deal/contract.
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Reviewed by Mark Greenberg from South Africa on 13th Feb 2015
Signal is very bad. They need to get their act together or just admit they cant provide a quality service and stick to Virgin Airlines and Gyms.If you can't give us service get out of the market.
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Reviewed by Peter Cornfiel from UK on 11th Feb 2015
I have been with Virgin mobile for two years, with my contract finished I decided to upgrade my phone. They now have a new two tier system whereby you pay for the phone and the tariff on a monthly basis. This system requires a credit check. No problems or so I thought, I have a good income, several thousand pounds savings, no outstanding loans or credit cards. my mobile, landline and broadband are with Virgin.
I was turned down for the new mobile. Extremely angry as I have never benn in default of any of the contracts I have with Virgin.
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Reviewed by Tracey from South Africa on 11th Jan 2015
What a joke. People send me messages on whars app at 7. at night they get deliver to me at 10. The reception is poor, when I do have it. What a dissapointment. Dont recommend Virgin Mobile to anyone.
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Reviewed by Pauline from England on 9th Jan 2015
Seems most people on here are or have been having problems with Virgin phone and networking problems. Seems like they are nothing but a JOKE to me. Had problems with my sons Phone since July 2014 and still no nearer to sorting the problem out after hours on the phone, them saying it is networking problems. Can't even receive or make calls now, eventually they agreed to look at the phone, only to get it back in the post a couple of days later, saying it was the wrong phone, rang them back yet again, spoke to a lady who kindly informed me, that it was up to the Insurance company to sort it out as we had had it replaced by them in May 2014, we had already told them them of this in an earlier conversation. Ha Ha Ha still living in HOPE
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Reviewed by Holly from Uk on 7th Jan 2015
I have been very happy with Virgin Briadband, Landline and tv, I have 1 TiVo box and 4 v+ boxes. So when my 02 contract was up, my natural progression was to move my mobile to Virgin too. IT was the WORSE thing I ever did. Right from the start there were problems, they gave me a different number and not my original one, they set me up as pay as you go and not contract. I spend a lot of my time in Windsor, Berkshire and I get no signal at all. I have called customer service on numerous occasions which has never helped. I went into the Virgin shop in Slough and they couldn't help so they called someone for me, he said I needed to be in Windsor and call him regarding my no service in Windsor. He just didn't seem to understand that I couldn't call him in Windsor because I get NO SERVICE. Another customer service agent told me to do one thing another something else. I have a disabled so and need to be contactable at all times. Then in October my picture messaging stopped working. I called customer service last week and was told it had not been working for 3 months and would not be fixed in the foreseeable future! I called again today and spoke yo a rude, condescending customer service agent who told me to use Whattsap. I told him I didn't want to, I just wanted the picture messaging to work, he said well if it's friends and family then just use Whattsap. I said but I also gave to send photos to companies and he said well you can email the. I said it's not the point I am paying for a service that I am not getting. He told me he would put me through to the tech dept and promptly cut me off! So I called back explained again to a different cs agent who apologised and promptly cut me off again, I called a third time and got through to tech dept. I was on the phone to him for 55 minutes and it was an 0800 number, I imagine it has cost me a small fortune. A small price to pay though I thought if I can either get service and picture messaging or cancel my contract. He called his other team who said they need proof that I can't get service in Windsor. So tomorrow I have to go to Windsor and make a call every half an hour, a total of 5 calls and log them if I can't get service. Apparently the tech team can see this and investigate. I feel totally let down by Virgin Mobile, their customer service is rubbish, the phone service is rubbish. So to prove I am not lying and I have no service in my home town I gave to spend 3 hours out of my day making phone calls every half hour. I have no idea what will happen but I am very tempted to just pay the early cancellation fee ( I have another 12 months to go on my contract) and get them out of my life. Richard Branson you need yo take a look at the negative press Virgin Mobile is getting and start solving the problems and teaching your customer service team what customer service really means!!
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Reply by Pauline from England on 9th Jan 2015
We have been experiencing many of the same problems as your self since July 2014,and still don't seem to be getting any where, my son in Leeds cannot make or receive calls. How is it possible to log calls when you can't even make one

Reviewed by Ollie from UK on 11th Nov 2014
Utterly useless and the biggest mistake I ever made in my whole life. Hate this service. NO-ONE GO WITH THESE THIEVING SCAMMERS!!!
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Reviewed by peter from uk on 28th Oct 2014
Asolute rubbish
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Reviewed by vanessa from south africa on 14th Oct 2014
Virgin Mobile signal in South Africa is a big big joke
They use Cell C towers who use Vodacom towers
I cant make or receive calls about 9 times a day when the signal shuts down then I get repeated messages about 15 times
Also tried to cancel my contract but want to charge me
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Reviewed by joan from uk on 25th Sep 2014
i have been fighting with virgin for 5 months i have sent my phone back it was still the same then they sent me a new sim it was still the same they now want the phone back again to repair it again for the same fault if they don't sort it this time i will be cancelling my direct debit and let the courts decide whos at fault worse mobile phone company i have ever dealt with
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Reviewed by graham from uk on 17th Sep 2014
my apple iphone 4s packed up (just went dead ) i phoned virgin on my landline and explained it's only nine months old and packed up.i was told by the tech team that they would send me a jiffy bag to put phone in and to send it back to them for repair.they said it could take five days to receive bag and then the same time when sending the phone to them. they said they would repair it as quick as possible and get sent back to me. they also said they would not give me a replacement phone, and i would just have to wait for the phone to be returned. i have a £163.00 package with virgin media but it will not be for much longer.
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Reviewed by TM from UK on 15th Sep 2014
Data has gone down dramatically in last couple of months. Apps now no longer load and Sky Go is completely useless. This has to be a Virgin issue ie they are capping download speeds etc.
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Reviewed by Kenny from UK on 11th Sep 2014
Gone from brilliant to absolute rubbish in less than a fortnight!
Firstly data slowed dramatically. Was told my phone was faulty (it was 2 years old so hey - that sounded about right!). Bought a new phone which needed a new micro sim (which admittedly only took 2 days to arrive).
Same problem.
Told this time that since I had added all my apps via wifi (prior to getting new sim), the phone would need a "factory reset". When this didn't work, they eventually told me there was an issue with the network. Some new sims weren't working but to go into a store and they would sort me out.
Went into the Glasgow store where they were both unhelpful and rude - telling everyone in store that basically I was a liar and there were no issues with the network.
After another phone call to customer services, they agreed so send yet another sim which would definately fix the problem.
Guess what?
It didn't!
This time I was told that the issue has been ongoing for several weeks and they are completely in the hands of EE. In fact the operator herself was having network issues which couldn't be resolved.
Surely a company of this size should have some clout to get thing fixed.
Looks like it's "3 here I come!". Just hope it's not "frying pans and fires" though.
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Reviewed by james from England on 8th Sep 2014
THIS is a useless mobile system and it wil crash all the time just like the broad band
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Reviewed by Jenny from Uk on 6th Sep 2014
Do not bother to get pay and go by virgin. Constant bul***it. slow speed, constant cheating by customer service. False advertising and deals.
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Reviewed by Alexis from UK on 3rd Sep 2014
On Saturday the 30th July I sent off my mobile phone for repair.
It had been switching itself on and off for a week and locking itself through virgin media rescue. I had no access to any services.
I have only had this phone for approx 8 months and it is still under warranty.
I took it into the virgin store where I live; I wanted advice and also pointed out that 6 weeks prior to this the screen endured a hairline crack in it, (although it was not dropped and it was working fine up until a week ago) the guy I spoke to in the shop said that a fine crack in the screen probably had nothing to do with the phone not working and I should go down the warranty route. I was also advised to do this by virgin media insurance company.
I received a phone call from the virgin team telling me that because of the hairline crack in the screen; the warranty would now be void. The choice I had was to pay £65 for the repair; or get a new phone through the insurance and pay £70.
I am furious that the decision that has been made is based on a hairline crack (not particularly obvious) and not the fact that this phone was probably faulty. Either way they cannot prove that the crack has anything to do with the electronics; but in the process I am now left without a phone and services that I depend on for work etc.
I have been a loyal customer to virgin for the past 8 years. They receive £50 month out of my household for internet and a phone contract only. Out of good faith as a loyal customer I do not expect to be treated in this way and I am quite prepared to cancel my internet and other services they provide and go elsewhere.
I am not prepared to give them any more money by purchasing another phone through their company. The phones they provide with a contract are not built to last 5 mins; I would like to point out that I have a Nokia phone which I have had for 8 years and it is still in good working order.
This phone company would take your eyes and come back for the sockets.
Virgin customer services are a joke; and virgin media are a company that I would strongly urge you to avoid; not to mention the extortionate rates of inflation that you pay each year.
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Reviewed by stewart from UK on 31st Aug 2014
They are useless - wish I had never signed up, cannot wait until 02/15 when I can leave!
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Reviewed by Colin Bell from UK on 27th Aug 2014
My Samsung Galaxy Ace with Virgin Mobile has refused to work abroad on 4 occasions. The phone has been returned for repair, then issued with a new SIM card and numerous discussion with Virgin tech people but it still refuses to work abroad. Virgin Mobile refuses to replace the phone saying I must prove it doesn't work abroad by going abroad again, then phoning to say it doesn't work. Its Alice in Wonderland!
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Reply by Peter from England on 25th Sep 2014
I have a galaxy S4 3 months old. Went To France in August. Internet didn't work although roaming was in place and I had paid off access. On return assured it had been fixed. It hasn't. No internet, no maps, no trip advisor. Disaster as essential in my business. Have spent a long time and expense phoning virgin from France. Carried out multiple check put through to manager Mark at technical depot. His conclusion: there is nothing wrong with the phone, so it must be the services, hence my problem, nothing to do with them. Have now tried connecting with orange, bougetel and sf c. Either there is a problem with all three affecting large numbers of callers(!) or problem with my phone. When I put this to mark he rang off and didn't pick up my calls to his direct line. I have thee more days of problems before returning to UK. What can I do apart from buying another phone!!!
Peter

Reviewed by davie from uk on 15th Aug 2014
virgin mobile customer services are useless
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Reviewed by John from UK on 14th Aug 2014
virgin media is the worse telephone service provider, don't ever touch them, they will rob you in broad day light. As for their customer service, it is utter rubbish.
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Reply by tegghyhffh from uk on 30th Nov 2014
I agree customer service is rubbish,and regarding virgin mobile on contract they are thief be careful will never renew with them robbers

Reviewed by stephen from england on 13th Aug 2014
Several complaints when I first took out my virgin mobile it worked accross tmobile orange networks and also had an option of selectin a virgin network that has all disapeard now there is on tmobile and the reception is the worst I have ever had! Another issue is billing they take money out your account when they want? I recently cracked my phone screen rang up insurance at wich point they said to we would like to make you aware the excess has gone up to £70 from £35 ? I was told I had been sent a text regarding this, when I informed them I have every text stored on my phone from virgin I was called back latter and was offerd an apology because I had not been sent a text I complained to head office and was told they had sent me a letter wich they had not! At this point I could not be bothere and decided to pay the excess as I needed my phone 100% then I got the replacement handset in a virgin asurion branded box ? I thought ok they must do this because they do not want to include the charger etc! Then I got emailed a survey saying are you happy with phone I clicked yes, later when I was throwing out the box underneath the barcode I saw refurbished!!! What a cheek I had to pay £70 excess for a second hand phone stay away from these con men
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Reviewed by bern from uk on 10th Aug 2014
Don't touch this company! Have had my Samsung galaxy s4 mini for less than 12 month's and it has been faulty and sent back in the last month 3 times! The last fault they now say is because I have tried to do an unauthorised repair?! And so im not covered by the warranty and it will cost £100 to repair, why would I try and repair a phone thats under warranty? The only people who have tried to repair have been virgins tech team and now they have me over a barrel either pay for repair or cancel the contract and pay £450 to finish the contract early! Told them send me my phone back and reduce my tarrif, can't wait for the contract to finish! Feel frustrated and disappointed!
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Reviewed by Robert Buckley from United Kingdom on 9th Aug 2014
I have been with Virgin for 3 years now. A constant battle with them.I am certain when billing comes around they think of a number and then treble it. My mobile phone contract is £13 per month, last month (July) they charged me £43 said that I had made an 0845 call for 30 minutes! An 0845 number £30 for half an hour!

I have Virgin media, Landline, Broadband. My speed is at best 20 mps not 100 mps as they advise. I pay Virgin £100 per month for my TV package and mobile and get a rubbish service. Arrogant Service Centre Agents who can barely speak English and do not listen to a word you say. Then I get stuck on hold and then cut off all together.

SKY for me after this fiasco with Virgin. Landline, TV, Broadband, Mobiles are all being cancelled with these idiots. Do not touch with a barge pole, enough is enough.
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Reviewed by Peter Wick from England on 6th Aug 2014
I have been a Virgin Mobile customer since 2007 and recently when ringing 789 it stated it was time to upgrade and that I could get a shiny new phone now this was unusual as normally it is 2 months prior not 3 months so I pressed okay and spoke to an agent.

Lo and behold it is a system error and the is nothing they can do about it and that I was not the only customer getting this message ( This is fantastic customer service ) so I thought that cannot be right so rang back later and was once again told the same thing.

So not to be outdone I emailed the CEO's office and got a response but once again it was a fob off but again it was reiterated wait until the 23rd August which is 2 months before my contract is up.

I tried again yesterday just to see if the automated system had been updated which oddly it had not been to be now told I would have to wait until the 23rd September a month before my contract ends, now I know every upgrade until this date has been a minimum of 2 months so it looks like my account has been noted to only now allow a months grace probably because I had the audacity to complain, I emailed the CEO's office again and was told no the one month is correct.

So I am now going to ensure my contract finishes on the 23rd October and go elsewhere and the phone I am looking for is going for less on O2 with more minutes and texts so I suppose in one way they did me favour as I will save money each month.
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Reviewed by Mark from U.K. on 15th Jul 2014
Bought a new sealed PAYG Sin 4 days ago, when I tried to register it I found it was already registered. I contacted Virgin's Customer Service online and just got an automated reply.
The quality of their Customer Service is non existent so I intend to cancel my internet and other Services with Virgin and I strongly suggest that anybody considering using their Services go somewhere else.
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Reviewed by michelle from uk on 15th Jul 2014
If you like a company that persistently lies to you, never makes notes on their system of your call, has internet speed slower than Thomas The Tank Engine and calls and txts that just don't add up when your credit has run out and you know you have not spent that entire £10.... Then my friends Virgin is right up your street!!!
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Reviewed by kevin spencer from uk on 14th Jul 2014
I am currently on hold to your lost and stolen line, 22 minutes so far, stolen phone probably been used by now!!!!
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Reviewed by Phil M from UK on 13th Jul 2014
I had cause to return a phone for a warranty repair, unfortunately the fault could not be rectified and a replacement refurbished phone was sent to me. I have no complaints with this procedure. On receipt of the phone it was charged fully however after that it would not switch back on, after a lengthy phone call with 'Customer Service' and the Technical team they finally accepted that the replacement phone was faulty and that I would have to repeat the repair process again even though they were at fault therefore being almost another two weeks without a phone. I did enquire as to whether as they had agreed and apologised for the fact that the phone was obviously not tested correctly before despatch if another replacement could be sent out straight away to minimise time without a phone, this request was refused.

I have now been informed that all HTC phones have been returned and will no longer be available. The choices I have been given are to wait an undetermined time for fresh HTC stock (but keep paying the bill) or accept an inferior replacement which has a lower specification.

For information the phone was a HTC One X, brief spec as follows:

720p HD display
IPS LCD 2 technology
Tegra 3 quad core 1.5GHz processor
4.7-inch screen
Beats Audio

The three phones they have offered as a replacement come nowhere near, make yor own mind up....

Full thread on VM forum available on request
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Reviewed by Richard branson from United kingdom on 7th Jul 2014
READ, READ, THE WORST MOBILE NETWORK EVER. I WISH I NEVER GOT INTO THE MOBILE BUSINESS WITH VIRGIN. THE STAFF ARE A WASTE OF SPACE AND NEED TO UNDERSTAND MANNERS AND GO BACK TO SCHOOL. THE INTERNET SPEED IS OUTDATED.THERE IS A FAIR USE POLICY WHICH IS NOT EXPLAINED BY THE SALES TEAM WHEN JOINING UP WITH AND YET ALONE THEY ADVERTISE AS UNLIMITED. THERE ARE SIGNAL ISSUES WITH VIRGIN NETWORK. I HAVE CANCELLED MY 2 CONTRACTS WITH VIRGINIA MOBILE AND BECAUSE OF THE INCONVENIENCE IM CANCELLING MY VIRGINIA MEDIA CANNELS TOO. DO NOT JOIN UP WITH THIS SILLY COMPANY.
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Reviewed by paul from walsall on 17th Jun 2014
i was happy with my mobile contract until phone broke down on 31st may sinse then been a complete nightmare . i have a sony xperia z they cant repair it so they have to replace it got none in stock ( still available to new customers tho)was offered an s3 apparently this is there idea of like for like , oh but guess what got none in stock so sending an s4 , to be told 3 days later we aint got any of them either , apparently i will be phoned in the next 3 days and offered a new phone !!! theres a 4 promise on repairs ive so far waited 16 days and am no closer to getting a phone avoid virgin pay the extra and go else where !!!!
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Reviewed by Matthew from West Yorkshire on 12th Jun 2014
Virgin Media are by far, in my opinion, the best mobile company ever! Their taffifs are great much better than what EE offers their customers on the same 3G network! Always have great coverage where ever I have gone and my °Í12.50pm for unlimited calls, mins and 5GB data cannot be match not even by 3! Absolutely recommend Virgin especally if you like EE's coverage but not their prices!
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Reviewed by john h from uk on 27th May 2014
got a new samsung S4 in january it has had problems since week 2 get message signal on WiFi corrupt signal, ive had all my contacts go missing then unable to sync any email accounts to the phone, the all my music files went all track info is on when you open it nothing in it, it gets so hot that u cant keep in by your ear for more than 6 mins, called virgin was asked to do a factory reset i did was ok for 2 days same thing happens again. spoke to their repairs dept was informed to get it repaired and sell it, and get another phone
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Reviewed by Geoff from UK on 19th May 2014
Absolute rubbish customer service, have been with Virgin for years, last bill was for £85 and never missed a payment yet they would not supply a £7 a month mobile sim card as I failed their credit check despite being rated 'Excellent' according to Equifax the company they use when I obtained a copy of my report. Computer says no policy definitely applies to Virgin and I will now be cancelling all my services with them. 1 star is too many for Virgin.
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Reviewed by Mola from Uk on 24th Apr 2014
Virgin mobile is total ripp off, with thier Philipino arrogant manager. I regret ever having anything to do with them I still have a long way to go with the contract otherwise I would have just end the contract immediately that says how bad they are. Pls everyone run 10miles away from them. I was force to pay £15:23 for exceeding my allowance for 11 minutes. Can you imagine £15:23 for 11 minutes, total fraudsters they are, their customers service is shambolic, they can't even speak proper English, am just wondering if they passed through secondary school.
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Reviewed by Dave from Birmingham on 21st Apr 2014
I switched from o2 to virgin sim only deal an its ok if you dont use the internet . Internets slow and most of the time im losing signal .02 network way better
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Reviewed by bode from UK on 23rd Mar 2014
I move from 02 to virgin mobile on the £15 unlimited every thing rolling 1 month contract. am i happy? NO.
1) i think the data speed is shocking, browsing Facebook, YouTube, downloading videos from whats app are a nightmare,i used to be able to do all these when i was with o2, but o2 is expensive, i am now thinking of moving to giffgaff but scared that it will be the same experience with virgin mobile.
2) i cant call international, it keep saying im barred from calling international, i have called customer service who will tell me everything should be fine, but NO, its not, i still cant call international. i have reported it to the virgin media customer service 5 times, each time i was told it should be fine in the next 15 mins, all to no avail.
3) there is an 03...number that i used to dial on o2, since i switched to virgin media, i couldn't call the number, when i reported to virgin media, they actually did something that made the number itself unaccessable to all. i am appalled with virgin media.

i am waiting for the iphone 6 hence why i do not want to enter any long term contract, but virgin is not value for money, if you only call, send texts it would be great, but its not for data consumption, too slow.
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Reviewed by John from England on 22nd Mar 2014
Been on the Sim Only 30 rolling contract for about 6 months now and now had any problems. I can change my tariff after 30 days without problems in fact I went from the £12 to the £10 one last month.

If I have any questions I can phone them for free and because I also have broadband with Virgin Media I can phone them for free if I have any issues, what's to moan about
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Reviewed by Chez Duke from United Kingdom on 13th Mar 2014
I notice the only people that review are the ones who always complain? These people are probably never satisfied with any company.

I have been with virgin years never had a problem with customer service, signal or when theres been an issue with my phone. People forget things take time to resolve you have to be patient.

I love virgin and glad I moved my family away from the orange and o2- free minutes bonus :)
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Reviewed by Jane from UK on 5th Mar 2014
Was quite happy until the phone went wrong. Returned it for repair and it came back with another fault which was annoying, but bearable. Sadly the second fault became worse until the phone was unusable, reported it to them and ended up claiming on insurance due to the second fault being damage, damage that didnt exist until the repair. Paid excess to get a so called new phone. The new phone recieved had no charger, no instructions turned out to be a refurbished model, so not new like they claimed. It also had the original fault of the first model.
Will not be getting another mobile with virgin! Mainly due to their incompetence with their repair and insurance sections.
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Reviewed by Jill Cunningham from UK on 25th Feb 2014
Virgin have lost my custom after 10+ years - diabolical service is the factor here. It seems that Virgin are OK until you have a problem - and then, you can forget it. I had always rated them as being a cut above the rest - but their lack of response, time after time, being put through to one department after another with no result, etc.... 3 months later,, you know the deal. I have now made an official complaint to the CEO with an Ombudsman in tow - and guess what, two weeks in and still no reply. Unbelieveable. Oh, and don't bother to send your phone back for 'repair' - it comes back in exactly the same state, time and again. It's nuts - for the sake of a thoughtful offer of negotiation, they have lost another customer, and a few more besides as I'm going to broadcast this to whoever will listen!
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Reviewed by Patrick from UK on 23rd Feb 2014
Have been a customer for 4 year and will not be renewing next time. Previously I was prepared to put up with their incompetence and poor customer service as they were relatively cheap. However recently I have established that their sales person has been dishonest and that they are not prepared to do anything about it for me. I cannot trust them anymore.
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Reviewed by marty from England on 11th Feb 2014
I was warned not to go with virgin and stay with o2 but I took the chance and It paid off big time, I went for the Sony xperia z1 on a vip deal, no other network could match this awesome deal, the change over was quick and easy, the staff were good and helpful and I have a lot better signal than I ever did with o2, top marks to virgin.
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Reviewed by Niki from UK on 7th Feb 2014
Terrible reception and I live in London. Keeps dropping signal, can barely ever make calls. Mobile data hardly ever works. What's the point in paying for a service when I can't use it!?
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Reviewed by roy 7423 from uk on 1st Feb 2014
first call on virgin mobile was to customer service to import my old number. After being told there was a 5 min wait to speak to someone it took a further 22 mins 14 seconds to speak to anyone.
Have now decided to put the transfer on hold and if they really are poor over next few weeks ill bin them as its a sim only contract
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Reviewed by Duncan from uk on 30th Jan 2014
Don't touch them with a barge pole, really rubbish coverage, real poor customer service, I phoned them to point out they changed my contract mid way through by puting tariff up and only giving me 17days notice instead of 30 days as Ofcom says they should, sorry we can't see any problem !!!!!!
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Reviewed by PAT from UK on 28th Jan 2014
DONT DONT DONT GET A PHONE FROM VIRGIN, OK IF YOU HAVE NO ISSUES BUT IF YOU FIND YOUR PHONE HAS DEVELOPED A FAULT,ITS A NIGHTMARE, CUSTOMER SERVICE WERE RUDE AND ILL MANNERED, PHONE WAS RETRURNED FOR REPAIR, FIRST THEY SAID I HAD SENT THE WRONG PHONE, WHICH I HADNT THEY ASKED ME TO SEND IT BACK AGAIN WHICH I DID, THEN I GOT IT BACK SAYING THE FAULT WAS NOT COVERED BY WARRENTY, IT WAS ONLY 3 MONTH OLD, I HAD INSURANCE BUT THEY STILL WANTED ME TO PAY £35 FOR A REPLACEMENT, UNDER THE SALES OF GOODS ACT I WAS ENTITLED TO A FOC REPAIR OR REPLACEMDENT, I WAS ADVISED BY TRADING STANDARD TO CONBTACT NOKIA, THERE CUSTOMER SERVICE WAS DIFFERENT AGAIN, THEY COLLECTED THE PHONE, REPAIRED IT AND RETURNED IT BACK TO ME IN LESS THAN 1 WEEK, I TRIED TO CANCEL MY CONTRACT WITH VIRGIN BUT THEY SAID I WOULD HAVE TO PAY FOR THE REMAINING MONTHS,THE ADVISOR WOULD NOT PUT ME THROUGH TO A MANAGAER, I ONLY HOPE MY PHONE LASTS THE REMAINDER OF THE CONTRACT, I WILL BE CANCELLING WHEN TERM EXPIRES,
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Reviewed by Mark from UK on 13th Jan 2014
Poor Poor Poor if you have a problem or need help. Dont care one iota if they completely mess up. Avoid. Wish I'd stayed at O2. Have left after 3 weeks.
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Reviewed by SlightlyAnnoyed from Britain on 10th Jan 2014
One member of staff in their shop couldn't do much except shrug her shoulders, never mind offer to find out when the problem might be fixed. Not really an acceptable standard of service.
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Reviewed by John mclaughlin from UK on 27th Dec 2013
DO NOT CHOOSE VIRGIN. I have had a Virgin contract for 3 months, my phone arrived but I could not insert the SIM card. I thought it was me but my niece could not insert it either. By this time my 14 days cancellation period had expired, I rand customer services who requested £50 to repair the phone, I explained I had not used the phone and they eventually agreed to repair it for £11. I agreed. I sent the phone back for repair and 10 days later I received it back, unrepaired and demanding £50 to repair. Needless to say I am fed up, I would not wish this on anyone, and my story also sounds similar to Robert Stewarts see below. I believe this may be a scam to tie people into a 2 year contract with no customer service.
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Reply by Ian from Scotland on 29th Dec 2013
Why did you wait 2 weeks to insert your sim? Why did you pay £11 to sort a problem that wasn't your fault? Virgin customer service is superb.

Reviewed by Simon from UK on 12th Dec 2013
Having just left Virgin mobile due to signal issues in the areas I work and live in I can sympathise with the aboth posters complaining about poor signal, but have to take issue with those complaining about poor customer service.
I moved to Virgin a little over 2 months ago (a failed experiment) and since moving have had continued signal problems.
I have been on the phone with them several times checking for faulty masts or the settings on my phone before finally concluding the ares I need coverage are just not well served. Throughout this time the agents and technicians I have spoken to have been well mannered, polite and knowledgable - merely unable to help with my particular issue.
As someone who comes from a background of managing service desks the staff I spoke to were first rate and I would have no issues recommending them on that level.
If Virgin, Orange and T--Mobile can sort out the signal problems in my area I would not hesitate to go back as £15 a month unlimited everything was a fantastic offer, but unfortunately no use to me if I cannot access it.
I wonder if people on this thread are always as polite to the agents on the phone as they could be? My experience of 10+ agents seems a polar opposite to most off those written here...
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Reply by Panda from UK on 21st May 2014
Both myself and my husband have had numerous conversations over the last week with different agents. We are always polite and courteous but I can well understand why others would lose their tempers! Trying to take out a sim only contract which should be a straightforward procedure but each time have been given a different story and no records of previous conversations. My phone was disconnected 5 days ago when my new SIM card was supposed to be delivered. The new sim does not work and it took 3 days to discover this was because none of the operatives told me that it needed to be unlocked by the previous provider. . Very unimpressed by the so-called service.

Reviewed by Robert stewart from uk on 10th Dec 2013
has phone 15 days then no signal sent for repair said it was damaged sim port no covered in warrenty told me to claim insurance but they wanted 150 so after 20 different people they said send phone back for free repair so did 7 days later got phone back NOT REPAIRED so phoned told sorry miscommunication will send you out a new phone b there next day 10 days later 100 calls no phone all they keep saying its out for delivery asked to speak to manager they just kept fobbing me off wont let me cancel as 17 months left on contract so have had to pay so far 2 bills for a contract ive only been able to use for 15 days they are a joke going to speak to cib try get out this appauling company
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Reply by Andy BL from UK on 5th May 2014
100 calls?........ frankley don't believe you... ever considered a career in politics?...... you may have had a poor experience.. tell us about it honestly, that's what makes these reviews worthwhile.

Reviewed by Wizzo from England on 30th Nov 2013
My Virgin Mobile phone Internet connection was always a bit patchty, but of late it is practically non-existent! It will be ultra-quick for 2 or 3 minutes then lapse to a pace that a snail would find slow or cease to connect completely.

Virgin Mobile customer service is the WORST I have ever encountered: broken promises, incompetent, lying staff and a language barrier that beggars belief! I wonder if Branson uses it?
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Reviewed by Derek Thomson from UK on 23rd Nov 2013
Samsung galaxys2 had it for just over a year and still can get y tube mobile tech is no help ive had twenty phones and all the same problems and still no help ive got poor signal in my area but I am still meant to keep a phone that I cant get to work I wish I just got vodaphone as they are the best all I get is rubbish phone and no help
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Reviewed by Eileen MacGregor from UK on 22nd Nov 2013
Don't take a contract with Virgin Mobile. The Customer Service is appalling. I took out a contract for my mobile with Virgin as I had all my other services (phone, TV, broadband) with them. I found it difficult to understand the bills and seemed to always pay more than I had been told that the cost would be. However, foolishly when my contract ended I was offered a better phone and a better deal for billing I agreed to continue with Virgin. The new phone has been nothing but trouble and I have twice returned it for repair in the just over 4 months that I have had it. On the second occasion they told me that the phone was not able to be repaired. Apparently it has accidental damage which is not covered by the warranty. Well this is my 5th mobile phone and I have never had a damaged one before as I take care of them. The current phone (an Xperia L) has only been kept in a padded case in my handbag and has not been damaged while in my possession. I have spent hours on the phone to unhelpful call handlers who are difficult to understand and don't pay attention to what you are telling them. They seem to have a script which they have to stick to. I have been told that they would phone me back and it doesn't happen. I have asked to speak to a supervisor and I never can as they are all busy. Now I have been asked to pay £70 excess on an insurance policy in order to replace what is clearly a faulty phone. Apparently I have to pay for the full year - another 8 months - if I cancel the mobile contract even though the phone is unusable. I will certainly not be renewing it and will be cancelling the other Virgin services. Never again. Life is too short!
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Reviewed by Addy from UK on 6th Nov 2013
Customer service is exceptionally bad - 3hrs on the phone and explaining myself to 6 different advisers. Appalling service!!!!
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Reviewed by Lynne howard from uk on 6th Nov 2013
The reception with virgin mobile as abysmal.I have had a Samsung galaxy from virgin which was sent.back no Lee's than five times and returned telling me it had been updated and worked with no problems only to lose reception again. Since then I hav e bought a Sony xperia s and sp so both of them have problems with reception virgins answer try your SIM in another phone??? Can't wait for my contract to finish
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Reviewed by Mrs Tracey Dakin from UK on 6th Nov 2013
I would say the absolute worst mobile I have ever known. I have a Brain Tumour & Epileptic and many other things ( only a fact do not need sympathy) For the last few years have had so many problems the main thing is because of my condition I must always have a mobile... that works. So many times cannot make calls and also will not work abroad. They do not understand how important the phone is to me. I have offered to send them my medical records but they are not interested. Last year when I tried to call somebody to help me the phone did not work when my mum & dad turned up they had to call an ambulance as I had stopped breathing & heart had stopped, but do they care NO.
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Reviewed by m.Rafique from UK on 26th Oct 2013
hi I never recommend virgin media mobile contract to any one because they lying they says unlimited data but when you use data 5gb or over then your Internet will be not work and if you play anything on youtube it will be not work and when you ring customer service they say you use your data you have to wait for next month they lying to say unlimited data
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Reviewed by Nimal from UK on 23rd Oct 2013
I have been with different providers over 10years and in my experience Virgin is the worst. I had a similar experience when my phone went for repairing. They replaced the phone and once I want to unlock it, it is not provided by Virgin. I have been on limbo over 6 months now. When I asked to disconnect my contract on Monday they immediately stopped the service. I have no contacts on my phone since then.

Worst mobile network provider in the UK.
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Reviewed by philk from England on 14th Oct 2013
My experience is similar to Joe. Until recently the Virgin Mobile coverage at home was pretty good, but recently the reception has deteriorated badly.
There are 3 of us there on virgin, all with different handsets, and all who have noticed a real deterioration in signal quality.
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Reviewed by Azra kauser from Uk on 30th Sep 2013
In my area the virgin mobile service is very very poor. I'm really upset with virgin mobile.
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Reviewed by Joe from Accrington on 25th Sep 2013
I have been on a Virgin Mobile contract for several years now and the quality of service and signal on my handset went from brilliant to shocking! As a loyal customer who has an XL TV package, broadband and home phone with Virgin, I thought that the quality of the service would be excellent but no. As soon as I'm able to cancel the contract, I will do so and never look back and will take my phone contract somewhere else. Its just simply shocking.
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Reviewed by Michael from England on 15th Sep 2013
Rang customer services told them I had lost my phone passed around departments, told new sim and handset would be sent out waited a week, sim arrived no handset. Rang again told I was given wrong information and needed to speak to the insurance company. Spoke to them and was told It had now been over a week and could not claim the insurance but could appeal even when I explained I was given the wrong information by Virgin media. Rang Virgin again going mad wanting to cancel contract and told I was tied in for another 6 months, put back in touch with insurance company told they were going out of remit and send me an as new phone down grade for £30 it arrived and does't work,rang Virgin who are ringing me back Monday as they say insurance company has no record of this. I have spent hours and hours on the phone trying to sort out all because I was given the wrong information in the begining and still no phone
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Reviewed by lorraine hewitt from england on 8th Sep 2013
got my mobile contract end of last year. unfortunatly my fone broke in may this year.i reported it to virgin who put me thru to their insurance dept. two hrs later no1 answered.a couple of days later same thing happened. not being able to use mt fone i havnt been able to pay the bill for 3 months. i want to pay my bill but i need a fone as well. next i get a debt collection for £516. foned virgin again to be told dont worry we will sort it.put back thru to insurance.2 hrs later again no1 answered.spoke to the debt company and they spoke to virgin. i was told ive never been in touch with virgin at all. JOKE. foned virgin again! 3calls later i get the insurance dept. the man was a clever a***e.he said whats my problem the insurane is free anyway and asked when my fone broke when i said may he was smug and said i had left it to long and out rite said i cud not have a fone. fone virgin again to be told why dont i bypass the insurance and pay £70 and the £84 for wat i owe so they can reconnet my fone. i need a fone!!! i asked why £70 it was only£35 weeks earlier.100% increase. research later my fone is worth £75 to buy brand new. free insurance a joke u dont get told the ecess is £70. staff very unhelpful
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Reviewed by kris from UK on 24th Aug 2013
I have pay as you go on Virgin mobile with big data and texts. Basically it is a big rip off this company. Maybe all inclusive deals are good (haven't had experience yet) but PAY AS YOU GO is rubbish and rip off. Because of lack of information for customers or hidden - hard to see information. First time I bought mobile and sim from Virginmobile it was delivered with big delays. For that I was awarded with £20 credit after lot of stressful conversations with customer service. On 4th June 2013 I had £29.62 on my mobile and unlimited data as bonus (usually 1Gb for £10 top up) + unlimited texts - that is called REWARDS. On approximately beginning of August I checked my account and had only £0.07. As that is my second phone I had just about 3 conversations (up to 1 minute) to "3" mobile and 1 landline. I called customer service and they explained that my REWARDS finished after 45 days - as a bonus (usually 30 days) and after that I used my credit. I didn't speak so much on phone nor used web to spend my all £29.00. Where it is gone I still haven't got a clue. On my account on internet it doesn't show history of my lost money. AND NOW THE OTHER BIT - BE CAREFUL WHEN YOU TOP UP using Big data, or Big Talk. In a small script it says * Reward texts and data are applied from the 1st of the calendar month following your top up, and last all month. Basically it is rip-off. If I top up £10 on 23rd August as I did or anywhere in the beginning of the monthI will get my REWARD (1Gb data and unlimited texts) on 1st date of next month. If I want to use internet I will be charged £1.00 as I use internet even for little bit. - £1 per day for 100MB within the UK on days that you access the internet from your phone. Any use above 100MB will be charged at £1 per 100MB thereafter. AND CUSTOMER SERVICE ISN'T KEEN TO IMPROVE CUSTOMERS SATISFACTION AT ALL.
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