Virgin Mobile Review
In a nutshell: Virgin Mobile is the most popular virtual mobile
network, using the T-Mobile network to provide its services.
Virgin Mobile is part of the Virgin Media group that also provides
broadband, TV and home phone services. Virgin Mobile is a virtual mobile
network, using the T-Mobile network to supply
Virgin Mobile (UK) User Reviews
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people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
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Average rating from 13 reviews:
Reviewed by Ryan from UK on 20th Jan 2013
Virgin Mobile are great. Signal is rock solid, internet speed is super
fast, it's cheap on PAYG. Love it.
Reviewed by harry from uk on 18th Oct 2012
please never go with virgin mobile and make the same mistake as me,
the worst customer services ever, branson needs to read these reviews
but he probably hasn't got time as he is counting all his money, or
should i say our money.if anyone has any tips how to get out of my 2
long year contract please let me know firstname.lastname@example.org
Reviewed by Ernie from England on 23rd Aug 2012
Have used this network with my blackberry and found it wanting.In poorer
reception areas Virgin were the only network which had absolutely no
signal whatsoever.All other networks had at least enough connectivity
to make calls.
This seemed to be the norm with all virgin users who were
within the same vacinity - quite enbarassing when you have to ask someone
else to use their phone to phone home!
Reviewed by Lenard Ray from Scotland on 20th Aug
My advise is simply don't! Customer service is a bad joke at best. I
changed mobile number in June and since then I've been over charged
on my bills, can't access online billing or hear allowance info from
handset. Emails go unanswered, phoning customer services is a complete
waste of time the say they will look in to the problem and call back,
they never do or simply tell you there is nothing they can do about
it, that is if you can get someone who speaks English. Reception is
poor calls take an average of 1 minute to connect and internet access
is so slow it isn't worth having. Not worth even 1 star!
As a point of interest I'm also a Virgin Media customer and their service
is superb, the pull out all the stops to help when there is a problem.
Reviewed by Anthony O'Brien from Mersyside on
3rd Aug 2012
Bought the new bold only had it for 2 weeks and the button fell of sent
it back to virgin and after 6 days of having the phone with them they
ring me and say that i have to pay for the fault. disgrace absloute
Reviewed by Jess from Merseyside on 19th May 2012
Never had any problems with Virgin though I am on a contract myself
I believe it is the best PAYG provider being the only one that lets
you retrieve your own voicemails for free and I believe is the only
one that allows a £5.00 top to be purchased in a shop (very useful when
giving kids full responsibility for their credit.
Only complaint I have is that very few places sell phones on this network
i.e. Carphone warehouse and Tesco. Why is that?
Reviewed by Angie from South Wales on 19th Apr
I've used Virgin for over ten years and have always found their customer
service very polite, friendly and helpful. Signal is normally good,
there have been areas where i can't get signal but usually where other
networks can't get signal either. However, last time i upgraded i was
pushed into an 18 month contract & i have been putting up with a rubbish
phone ever since - Sony Ericsson X10. Can't wait for my new upgrade...which
is v soon! YaY!
Reviewed by Jon from Bradford, UK on 13th Apr
When I first joined Virgin, their customer service was amazing. Recently
though, it has changed to amazingly awful. I recently called them to
find out when my 2 year contract would end; I was told what I thought
was the wrong date & when I questioned this, I was told that it was
up to me as the customer to know when the contract ended!
I had looked at their tariffs & none were cost effective anyway; I strongly
suspect they are mostly aimed at Virgin's cable customers.
Based on my experience I would recommend avoiding Virgin at all costs.
Reply by Lenard Ray from Scotland on
20th Aug 2012
Quite agree, customer service has to be the worst ever. I get the feeling
that they will tell you anything to get you off the phone. Should be
called Customer DISSERVICE!
Reviewed by Jessica from UK on 7th Apr 2012
Worst signal ever for me with Virgin mobile (Newcastle Upon Tyne area).
Thankfully my contract was only for 12 months, after 10 months I was
so fed up I took out a 24 month contract with o2 and threw my last two
months of virgin's contract down the drain, so to speak. When I phoned
up to get my PAC code, they offered me various deals to try and make
me stay. They piped down pretty quickly once I told them that absoloutley
nothing they could offer me would make me stay! I could not get a signal
on or anywhere near the beach, in my bedroom, in various different shops.
Reviewed by David from UK on 3rd Apr 2012
I have been using Virgin for two of our family mobiles for many years.
IT uses T-mobile network and now also uses Orange network. I have never
had any problems and not I have even better coverage. I am Surrey based
and for anyone in this area, I would thoroughly recommend.
Reviewed by Dahna from UK on 16th Mar 2012
Well you say T-Mobile some guy informed me the other day virgin is using
orange network wish they make thier mind up its a poor show really I
am not happy with the coverage or anything t the moment
Reply by Mobile Phones UK from UK on
16th Mar 2012
T-Mobile and Orange have now merged their networks.
Reviewed by tony Janes from uk on 29th Jan 2012
I 've use virgin mobile for a few years and never had any problems.
The coverage is good and their customer service is excellent and cheap
to use, 10p from the mobile and free from a land line
Reviewed by John from Australia on 11th Jan 2012
Virgin mobile, shocking, doesn't get signal anywhere and when it does
it takes about 5 mins to load one page on the internet , have wasted
countless hour of my life trying make do with this network,total waste
Virgin Mobile website