Tesco Mobile Review
In a nutshell: Tesco Mobile is a virtual mobile network, using
the O2 network to supply its services, giving it
99% coverage of the UK population.
Tesco Mobile User Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
offensive language, and please, no advertising!
Average rating from 16 reviews:
Reviewed by Chris from England on 14th Nov 2012
Been with TESCO for a year after being with '3' for 4 years (which was
a nightmare...at times).
I,m on a £25/month contract with an HTC Sensation. The customer service
I have recieved has been very good. I managed to cap my spending and
got moved up to 1G of data. When i go abroad on holiday it turns into
a Pay as you go, so there arnt any stupid bills when you get back home.
No coplaints from me. 4 stars because ive got a year to go, so you never
Reviewed by Topographic from Uk on 20th Aug 2012
I just joined Tesco on a "Sim only" contract . Great in store customer
service, was totally hassle free, very friendly, and Im getting 10 hours
more call time per month for £ 5-42 per month less than my old provider
!!! thats £65 per year saving and 120 hours more call time !!!
I get 25 hours call time and 5000 texts plus 1GB data per month for
£15 ...... I can tell u now u just wont ever beat TESCO MOBILE !!!!!
Reviewed by NEIL from UK on 10th Jul 2012
Took out a 2 yr contract, wanted to use my phone abroad, but was set
up by Tescos incorrectly
Was in Australia and of course i couldnt use my phone, sent them an
email asking for help, and to email me back , but they phoned me, then
sent me a text saying you do realise that its expensive to use your
mobile whilst abroad. I did and thats why i asked to be emailed.
when back in the UK i phoned and was told it could be changed then was
told it couldnt, 7 months down they refuse to confirm by letter , for
their own mistake
even i have been to ombudsman and was awarded £40 but on the letter
they refuse to agree to this and now refuse to even communcate on this
Reply by Maurice from Green on 15th
Thanks for the warning!
Reviewed by RICH from UK on 7th Jul 2012
I have been with them for six months,had no probs at all with Tesco
Mobile, have sim only cant fault them.
Reviewed by John from england on 2nd Jul 2012
I have been with them for 2 months, ive had no problems at all. Customer
service were very helpful, and im very happy with the tariff I have.
Cant fault them this is good value for money.
Reviewed by Kate from UK on 30th May 2012
Appalling, I have never dealt with a company this bad before in my life.
They have sent goods to the wrong address, refused to issue a refund
for an account I cancelled within time limit, over-charged me, "customer
services" are generally rude and unhelpful, I have lost count of the
amount of times I have been put on hold then cut off. Unprofessional,
incompetent and underhand. I wouldn't touch them again with a barge
Reviewed by Colin from Uk on 25th May 2012
Been with Tescomobile for some time now and find the coverage in my
area better than Orange,also not had a problem when traveling around
I use payg and find their top up deals very good. There is also a lite
version if you don't use your phone very much.
Don't understand the comment about the coverage being not as good with
tescomobile as it is with O2. Tescomobile uses the O2 network so how
can it be poorer coverage,how could tescomobile control that?
Reviewed by Gizzy from Uk on 2nd May 2012
Deliberate deception??? Probably the worst customer service I have experienced!
I feel I have been deliberately misled by literature which says "it
takes about two days to transfer your number over. Its really easy to
do and you can use your phone as normal while it's being transferred."
AFTER purchasing a contract, I was then told that whilst the number
port was going through, there would be a minimum of 2 hours but up to
4 hours where I would not be able to use either sim ie. no service!!!
I thought a weekend port might be more convenient then. A Tesco Mobile
'manager' told me that Ofcom insist they only do number ports between
8am and 4pm on working days. I emailed Ofcom and was told this is simply
NOT the case. Ofcom say the number port must be completed within one
day (NOT Tesco's 2 days!). Worst of all, was being denied the opportunity
to speak to anyone in authority at Tesco Mobile, being kept on hold
endlessly in hope of the next person I was put through to not just being
a trained parrot repeating a script & anticipating on a bonus of extra
seeds for gate-keeping. Alas! Poor show Tesco! Shame on you! Does not
Reply by lewis from uk on 1st Aug
As a Tesco phone shop employee i find it very hard to belive that it
took two days to port your number as the most it can be is 24 hour due
to our systems. most of which take alot less. on behalf of the authority
problems unfortunatly when the number port has been activated it is
quite impossible to change anything regarding the numbers untill it
is complete, without losing any data so the telephone team would be
informaed that any attempt by either themselvs of a higher authority
would be pointless.
Reviewed by M Bruce from UK on 26th Apr 2012
I am very distressed to find that my U.K.calls and texts are being charged
at international rates when the number entered starts with +44
My first month, I was billed for more than £60 above the contract charge
paid for monthly usage.
This is unacceptable.
Reviewed by Richard from UK on 8th Apr 2012
In a nutshel, they use o2 network, but you don't get the same coverage
as o2, the data allowance unlimited is very limited, and I had to turn
the data off on my iphone as it constantly needed more than the allowance.
Data charges are very high on this network.
Used purely for calls, not a bad deal, but not great if you have a modern
Reviewed by molly from uk on 3rd Apr 2012
If you don't cap the data you will end up with a hugh bill (£400) only
then the phone will be barred, they don't send any message when nearing
the end of your allowance,they say to check your bill online but this
is a 5/8 hr delay now changing network
Reviewed by ali from uk on 29th Mar 2012
I've been using tesco network for about 18months now and i find it supurb
can't fault it, i've had other networks in the past somewere along the
line they go down i.e loss off network, no signal, but not with tesco
100% all the time were ever i take it.
Reviewed by Tracey from UK on 11th Feb 2012
In a nutshell, I think Tesco Mobile (via the O2 network) is a brilliant
network (touch wood) it has never failed me, where the likes of Vodaphone-
that I've heard of - have fallen on its face at least twice in the last
year or possibly 2...more than I could possibly handle!!
I have been with Tesco Mobile for 5 years and not even had a whimper
of a problem (so far!!)
Reviewed by Esme from Great Britain on 16th Jan
Tesco Mobile is my mobile network and it is really good. By buying mobiles
you can earn club-card points when you top up or buy a mobile phone.
Also, when you top up £10-£15 sometimes it triples your credit! (This
depends when offers are on) The only problems with Tesco Mobile is that
on text messages they only allow 160 characters and if you sent a long
text (more than 160 characters) it will charge you double tthe average
amount which is 10p. I would recommend Tesco mobile to everyone!
Reply by cal from england on 28th
all texts are 160 characters on every network- if you write more than
this it always counts as two texts...
Reviewed by Potter from England on 16th Jan 2012
Terrible Service, better go with a more established network provider.
Reviewed by Harold from Northern Ireland on 1st
Been on the Tesco network for approx 4 years, great coverage and excellent
service from Tesco anytime you need it.Highly recommend Tesco network.
Tesco Mobile website