| ||In a nutshell
Date: September 2007
Tesco Mobile is a virtual mobile network, using the O2 network to supply its services, giving it 99% coverage of the UK population.
More information about Tesco Mobile can be found here:
Is tesco mobile any good?
Tesco scores highly with consumers in 2013 study
Some opinions at Netmums
Please also read the user reviews below, or take a moment to add your own review!
Tesco Mobile user reviews
Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!
Average rating from 561 reviews:
Reviewed by Mac
on 21st Sep 2014
Have had no real problems wth calls data etc but the reason I have
ditched them is because as a sim only cutomer on a 1 month rolling
deal (It was the suggested contract to take when I went into the store
to sign up as I explained to staff that I was waiting for the new
iphone later in the year)I am told that I am not eligable to upgrade
I have had sim only deals with other networks
previously and upgraded these to full contracts with zero issue,
I was told that this could be upgraded at the time of joining but the
reality is that even thought I have paid for the service I have
recieved there is in tescos eyes no way to satisfy their customer
critria,basically if you pay your bill in full everymonth tesco doesnt
value you,even the upgrades guy giving me a PAC code told me that 1
month sim deals caused all kinds of issue's for him as customers where
put in this position.
In short I had no problems but as they
dont really value you as a customer unless they have you tied into a
longterm commitment that gives them guarenteed income.
Reviewed by Sara Attridge
on 16th Sep 2014
BRILLIANT, not one problem in 4 years, fantastic customer service and
amazing value, really can't understand how anyone could have a
problem, last year my handset broke, went into store and they went out
to storeroom and handed me a brand new one.
Reviewed by Paul Bartlett
from UK & USA
on 12th Sep 2014
Awesome! I used Tesco Mobile for 4 years and in that time I can say I
never had any problem with them and that their customer service is
second to none. UK based, professional, competent and friendly (just
slightly busy sometimes).
Reviewed by VP
on 12th Sep 2014
DON'T DO IT!!!!!
Transferred old number onto Tesco mobile, has
been nothing but trouble ever since. I cannot receive calls or texts
and it's still on going ever since they transferred Customer services
useless, technical team you cannot speak directly to resolve
Can't be put through to a manager, they are always
The price might seem attractive, but if I had known the
stress of all of this, would never have signed up. LUCKILY I am still
within my 14 day cooling off period so will cancel if not resolved
within 48 hours.
Reply by darren
on 16th Sep 2014
I known how you feel ,im having a nightmare trying to order a phone I can use, they have no problem sending it to me but I cant use it , they say I cancelled contract that I did not. sent phone back , cant speke to manger or anyone in a senior position , gone on for 3 weeks going round in circles , keep it up tesco mobile!!!
Reviewed by Shani
on 11th Sep 2014
Tesco mobile didn't want to know when my iphone developed a fault!
I fact they wanted me to pay them £147 to repair the fault
but were unable to tell me what the fault was! I asked for the phone
back and to my amazement the phone worked and had also been updated
which they must of done as it was unable to update when I sent it to
them, so I'd if payed them £147 for nothing!
What a joke!
I will NEVER take out a phone contract with these people, they should
stick to selling bananas and bread! Beware! Don't pay just because you
think they know what they are talking about, always get a 2nd opinion!
The phone works fine now by the way!
Reviewed by Phil
on 3rd Sep 2014
TERRIBLE BEWARE THESE PHONE CONTRACTS ARE WITH 02
Tesco's do not
want to know ONCE YOU HAVE SIGNED UP
pay montly thats a
joke! YOU CANT THEY WONT LET YOU TOP UP
IF USE YOUR MINUTES max
£100 per month use that and you have a phone you cant use "NOT
FIT FOR PURPOSE"
I spent 2/12 hours in the STORE Tesco's
have no say. your comtract AS ITS 02
I owed them nothing
terminated the contract with no oustanding payments
sent me A bill for £ 465.00 WHICH I am not paying and told them
that THEY HAVE SOLD IT TO A DEBT COLLECTION AGENCY fredrickson
International WITH OUT NOTICE
i WILL FIGHT THIS IN COURT
AVOID BEWARE TESCO DO NOT WANT TO know MIS-SOLD as A CONTRACT its pay
as you go WITH BIG LIMITIS buyer BEWARE !
Reviewed by frank
on 21st Aug 2014
The problem with Tesco mobile is they cheat you out of money if the
phone develops a fault. Through no accident or damage I was unable to
hear calls on my Nokia unless I used its speaker phone. Tesco mobile
insists you return the phone to their repair centre in Slough. After 6
weeks of waiting they eventually insist its my fault and it will cost
£100 to repair. I refused to pay and 4 weeks later they returned
the Nokia which was still broken. I am only 3 months into a 2 year
contract and proving the phone is defective will cost me than its
worth. Stay away from Tesco mobile who clearly leave fake 5 star
Reviewed by jane
on 20th Aug 2014
Why do not people look into the facts before signing a contract like
if it can be upgraded/downgraded etc. No wonder the previous review
says they are obnoxious, if you go on phone to them giving them
attitude like that they will be less inclined to help,never had any
problems with them, try vodafone or EE and see what bad service is
Reviewed by philip thomas
on 19th Aug 2014
Pleas could you tell me why my mobile data is so slow ? I have a sim
only contract with tesco and I have a samsung galaxy s4
Reviewed by Grace Merling
on 18th Aug 2014
Itís so obvious, all those 5 ***** reviews are done by Tesco
Stay away from Tesco mobile! My husband and I had
constant various problems with them. and same with 2 other people from
my work place! You call them, all they do is put you from one
department to another, and no one knows what theyíre doing.
They, took £100 off me and it took them 3 months to returned it.
They will promise you that the problem you called for will be
definitely fixed and weeks later itís still not! Itís
outrageous service! The worse one was when my iPhoneís battery
died after 14 months, while I was on a 2 year contract with them and
they claimed that the phone is only covered for 12 months. I told them
that by EU statutory law all the apple products are covered for 2
years their statement to me was ďwe over rule the EU law with UK
lawĒ. Absolute shambles! Watch out people!! I had to report them
Reviewed by Sharron
on 15th Aug 2014
Beware tying yourself into any contract with Tesco you can't upgrade
or downgrade without a financial penalty. I discovered this too late;
I have also discovered, to my cost, that their technical support team
are inept, this, added to their arrogance, indifference and obnoxious
attitude(s) when dealing with me as a customer makes me wonder just
what things are coming to. I have paid for Internet access for 15
months which I haven't been able to use & this is, ostensibly, my
fault for not complaining enough. How do you answer that?
tied into another 10 months with these inarticulate, unhelpful,
ignorant (the customer is never right), rude, disrespectful providers
and there is nothing I can do about that but you don't have to be.
DO NOT SIGN A CONTRACT WITH TESCO - despite their claims of
customer care and satisfaction you will end up disappointed and angry
at yourself for allowing yourself to be duped because you thought they
If Tesco lose 2 customers from phone contracts
and store shopping a day they're in trouble; can they really afford to
leave customers feeling as I do today? Shame on you Tesco.
Reviewed by Terry Lester
on 13th Aug 2014
I've had PAYG phones for many years and now got a monthly contract,
all with Tesco. It has always been an excellent service so recommend
it and give Tesco 5 stars.
Reviewed by Roy H
on 12th Aug 2014
I had a 'Sim only' contract with them for 1 year, it has just expired
and I phoned them up (Using my landline because I had no signal on my
mobile yet again! ) to tell them I would not be renewing it. Frankly
Tesco Mobile was rubbish. Some days you got a signal , some days you
didn't( and then not for the full day). Texts would sometimes take 3
DAYS to send / arrive . Numerous phone calls to Tesco resulted in the
same lame excuses "Oh its the mast sir, it will be fixed by the
weekend " (Which it never was) Apparently it is the same story with O2
where I live (Tesco uses The O2 network)Many of my friends and
neighbours who use Tesco / O2 say that they have had the same problem.
Anyway, I changed my provider and The signal is perfect!
Reviewed by m
on 10th Aug 2014
Love how people that go over their limit like previous review blame
everyone but thereselves for this and what has a strained friendship
got to do with a mobile network review?? Moral of story is if you are
out if work watch your money, what a ridiculous review. Personally i
find tesco to be the best of them all.
Reviewed by Mike
on 6th Aug 2014
I have a monthly contract of a certain number of texts, phone minutes
and data amount each month, and it costs around £20 each month.
That's what I agreed to this appalling company. I have been using my
mobile to phone a lot recently, but I kept on getting my monthly texts
from Tesco Mobile saying "your next bill will be £20.05" or
there and thereabouts. Fine, I thought. I'm not going over my talk
limit. Then, suddenly, out of the blue, without warning, there came a
text saying "You've spent more than your tariff allows. To prevent
your service from being suspended call 4488 free from your Tesco
Mobile phone to make a payment." I had received my monthly bill text
earlier the same day, and that was for the usual £20 or so. I
must be just a smidge over, I thought, so I'll phone and see how much.
I phoned the number to find that I was £185 over my talk limit!
This was the first I had heard of it! I'm out of work, so my wife pays
my bill at the moment, but she couldn't have afforded this, so I had
to prevail upon a friend to pay the £185 for me, straining our
friendship! I phoned Tesco Mobile customer service, and their excuse
was that "they couldn't guarantee the text going out in time to warn
you when you've just gone over your limit." I managed to get a
£20 "goodwill" gesture out of them, even though I suggested they
pay the full amount back. I'm taking this to the Ombudsman, because
it's a total swindle. Of course they told me about the Tesco Mobile
app and so on after the event, but that was naturally after the horse
had bolted. To sum up: If anybody's considering getting a Tesco Mobile
phone, don't, they're a bunch of con artists who use their own poor
service and facilities as an excuse to get your money. Once this
contract's up, I'm out of there!
Reviewed by Beth
on 4th Aug 2014
Appaulling customer service. I was passed from pillar to post on the
phone for over 40 mins over an undoubtedly broken phone. My phone was
recently dropped and run over by a vehicle so quite definitely
unrepairable. I was told I still need to go through the lengthy
"returning the phone" process so that Tesco could deem it broken!I'm
not asking for a free phone, I merely would like to buy a replacement
without having to wait 7-10+ days just for Tesco to tell me it's
beyond repair! With so much beaurocracy and inflexibiliy in their
system, and so little concern for customer care, I will be be
cancelling my contract immediately. To anyone thinking about using
this company, I would strongly advise against it, or else risk
cumbersome phone calls and wasted time!
Reviewed by Peter
on 4th Aug 2014
Ordered a phone from tesco last weekend and received an email
confirming the order telling me it would be with me in 3 to 5 working
days. They then cancelled the order without telling me. Shocking
service, I am SO annoyed right now!!!
Reviewed by Peter Wilson
on 2nd Aug 2014
I bought the Samsung C3520 on PAYG from Tesco for my wife as an
emergency phone (her first mobile). It was for reassurance following
me having had a heart attack.
BUT the signal is atrocious most
of the time. Yet my Virgin mobile is perfectly alright.
away from Tesco !!
Reviewed by ivor bigun
on 22nd Jul 2014
over subscribed under investment by tesco on o2 network so no 3g or 4g
signal so why buy phones of tesco on tesco or o2 or giff gaff
Reviewed by Anonymous
on 20th Jul 2014
I bought a sim card from Tesco and went to register it and to top up
£10. I found that the signal was good for most of the time too.
Less than 6 hours later I found that Tesco had either cancelled or
blocked my sim card and that there was no previous statement or
explanation as to why.
I am very disappointed and I refuse to
buy any more Tesco mobile products. In retrospect the sim card may
have been made with horse meat.
>Essentially stole £10
>Sim card was a massive let down.
Reviewed by phil
on 19th Jul 2014
Having had problems with newly acquired mobile phone that could not be
resolved either in store or by help line, I attempted to leave
negative review on Tesco website. Tesco removed the criticism even
thought it was honest and un abusive.
So a site that only
accepts positive reviews has got to be worthless.
Reviewed by Chris
on 13th Jul 2014
Bought a sony xperia e1 on 19/4/14 worked ok dor the first few weeks
then started freezing and switching itself off during calls/accessing
txts. Took it back to the store and was asked if I had rung the number
on the receipt. Assistant fang the number and I was told it was not on
the current update but I went in and it was. Told to do a factory
reset but would lose all data. Or send it away for repair for 10 days
plus. Went online back home and did a "live" chat but ipad doesn't let
you answer them. Didn't say I couldn't which would have helped. All in
all a pretty crappy experience with Tesco. Will just sell phone to
Envirafone and buy a new one. And they wonder why heir profits are
Reviewed by annonomus
on 9th Jul 2014
Well what can I say about this appauling company the signal was
shocking even in a city nothing was done to try improve my service I
missed payment of bill due to moving and obviously moving is very
stressful and hard things get missed unfortunately it was tesco bill I
accept responsibility for missing the bill well tesco close my account
with no corespondense to say this then take near on 200 pound out of
my bank account with no warning I rang them to get told they sent
emails and texts to state they was doing this my question to them was
without the phone which was used for the internet how do I read emails
there answer well we sent them my other question when a persons phone
has been cut off who leaves the sim in no answer again just well we
sent them I ask about letters to be told I'm sorry madam we don't deal
In paper and that they took the money because it was there I asked to
have it half refunded as it was my rent money there reply no the
account is closed OK Account is closed I was willing to pay what I
could when I could come to a agreement with them but no well thanks
tesco you have left me short on rent with no cash to pay bills and
can't afford food
Reviewed by Mr Randall
on 7th Jul 2014
Tesco offer a good deal, if you have network coverage. Unfortunately,
8 miles south of Lincoln, we don't. So, after a year of poor value for
money, are terminating our contract and switching to ASDA, who use the
EE network and have far better coverage. Also be aware that Tesco's
process for obtaining PAC code's is very convoluted and painful...
Reviewed by NMM
on 2nd Jul 2014
Tesco Mobile: You Get What You Pay For. The O2 network coverage for
3G, in my area is shocking. The 4G is only 'better' because there is
No VoIP ability, so if you want or have SkyGo, you
cannot use it. Cheap tariffs, no unlimited bundles, mean avoid at all
If anyone is desperate to experience a Tesco phone then
try a PAYG option, in the long run it is cheaper and less hassle. You
will be glad you did not buy a PAYM model!
Tesco should stick to
what they know, food retail and not mobile phones. Let the big boys
look after that...
Reviewed by Kate
on 29th Jun 2014
The tesco mobile network is a joke I recently bought a pay as you go
Samsung phone in an emergency as my existing phone had been damaged...
At the store I was told how wonderful it would be.. I took it home an
registered the phone....... Was told that I couldn't use my debit card
to top up as it was registered with my old phone.... And I therefore
had to use a voucher to top up or vist my bank to get the debit card
de registered . I now want to top again to be told that it would have
to be topped up forever by voucher as it was still not registered .
The customer service was appalling even after taking to a so called
supervisor who could only a Sorry in answer to my cry for help. I have
now bought another phone from a proper mobile company and will never
shop at tesco again Every little helps........ Tesco did very
Reviewed by janet m
on 26th Jun 2014
Tesco mobile must be the worst newtwork and customer service ever
I ordered a phone on 30 May - it turned up on 10 june - despite
having been lied to and told it had been despatched
The phone is
faulty and I've just spent over 40 minutes trying to arrange a
replacement - I was cut off twice
The staff are mostly
incompetant - just spoken to a so called supervisor who really does
need to take a course in customer service
sadly I have a 3
phones with them on a family discount - shan't be renewing with Tesco
I agree with the many other reviewers who rate them as
awful. Also they have no complaints e-mail address - or so the
so called supervisor told me - I suppose that way they don't have to
address any complaints they just fob people off via a very rubbish
Reviewed by Melvin B
on 16th Jun 2014
I have to agree with most others here that this network is not fit for
I travel around the country quite a bit and might as
well bought a Dorro.
Most of the time I can just about make a
call but email/messages/internet/maps forget it.
time to load Google is 3-5 minutes so searching is not an option.
Unfortunately I have another 13 months to go on contract but will
never sign up again.
Reviewed by pee doff
on 11th Jun 2014
worst network ever, may aswell not have phone, loses signal everyday
and have to walk around the block to fix it.
Reviewed by Kellie
on 11th Jun 2014
We got a Samsung Galaxy phone with a 2 year contract for my son which
after 6 months would no longer get past the home screen. Returned to
Tesco they claimed that the screen had been replaced, something we had
never done, so the warranty was invalidated and refused to repair the
phone. We were told this was not their responsibility as the phone was
a 'gift' with the contract. We will now need to purchase a brand new
phone to get use of the contract SIM.
Reviewed by Jimmy
on 10th Jun 2014
Hi,I have been without a signal on my two tesco phones since
Saturday,I have cancelled the one that has just come out of contract
when and if I get the signal back I will just use the payg phone there
is no point in paying £20 a month for a service you are not
getting the signal in kenilworth never goes above one bar very
Reviewed by Martin
on 5th Jun 2014
Tesco Mobile must be by far the worst provider there is. Although one
customer service lady was first class, the so-called technical bloke
was the rudest, contemptuous individual I've ever come across. With 9
months to go on a two year contract my daughter's iphone5 just packed
up. "Your years phone guarantee is ended, but you got to carry on
paying. We don't have to help you. It's your problem" What lousy
service. Their attitude is shocking and unacceptable. No wonder their
sales are going down the pan. Customers are wising up to being ripped
off by this awful company AVOID TESCO MOBILE LIKE THE PLAGUE
Reply by Paul
from UK & USA
on 12th Sep 2014
So are you saying that Vodaphone will guarantee an iPhone for the whole of the 24 month contract and repair free of charge?
Reviewed by keithatciren
on 28th May 2014
I have used the Tesco (O2) network for as long as it has been around,
O2 - originally Cellnet, were one of the two first mobile networks in
the UK and I have only ever used this one - and since about 1990. I
have compared it with friends on Vodafone and it is six of one six of
another, it all depends on what works best in the places that matter
most to you. Other services have grown in coverage but I can't see any
reason to change, especially as the Tesco charges are about as
reasonable as they come.
Tesco's customer care line when
required has always been helpful and had the answers that I needed.
Until recently I have had a succession of Nokia phones, over
a 24 year span, but recently I have changed to a Sony Xperia E1 which
quite frankly for the price is brilliant.
I have had many
reasons to dislike Tesco's but their mobile service is certainly not
one of them.
Reply by mr buchan
on 10th Jun 2014
Tesco mobile customer services are second to none ! Ive been with all other networks and they don`t come anywhere near.
Reply by sc
on 13th Jun 2014
I found the customer service is easy to be contacted compare to others, the person I talked to sounds a very happy lad!
Reviewed by artur
on 20th May 2014
Dont go by their adds on website!!!! They say you will get unlimited
text and calls to everybody in ireland plus all text and calls for
free inside tesco " after "15e top up but itis not true, its one of
each!!!!! Look at at small (!) In blue square in left corner, i have
free calls to everybody but I pay for text to my girlfriend and she is
in tesco as well so I had to use unlimited text addon for 10e and I
have only 5left for internet. All I say is that for 15e topup it
always should be free to text your own network in all plans, 10e for
free texts is just to espensive so please read their adds carefully,
also if you are in unlimited calls for 15e topup and you top up by 10e
you dont have free tesco to tesco calls !! I'm still trying to reach
them over customer care but all numbers from website are hard to
reach. Good luck and read their adds carefully or you can loose your
credit fast ending up with another top up after 2 weeks
Reviewed by I.Todd
on 15th May 2014
I live in the UK in the Warrrington area and I would like to issue the
following warning about thinking about using Tesco mobile as their
provider.I took out an account costing £10.00 per month on my
mobile phone.Initiallly it seemed as a good deal getting a thousand
minutes per month to use.I then realised there was a problem with the
signal strength .As I have a serious heart condition which needs me to
have a good signal which I do not have.I went into Tesco at Warrington
explaining my issues hoping that I could cancel the remaining 8 months
left on the contract and offering to take out a 24 month contract to
compensate for the loss of the existing contract on Orange.I have made
up to calls totalling 2 and a half hours trying to express my
problems.To say I have had the the run around from hell is an under
statement.I have tried to explain my issues but hit the worst brick
wall were Tesco seem to,say we do not give a dam about you as a
customer we just want our money.I can easily afford the £80.00
to end the contract but the absolute negativity I have had from all
the Tesco staff is to say the worst I have ever had.As Tesco do
banking and insurance I have to say to anyone thinking of using Tesco
to stay well clear as they seem to have an excuse as to why they
should not pay out or cancel a contract with seemingly good
Reviewed by Deborah
on 14th May 2014
Having bought my cheap Nokia phone for work purposes, having had this
for almost year and no problems, all of a sudden I have no network,
cannot send texts, make calls, receive calls etc, WHY? Can anyone
Reply by R
on 5th Jun 2014
Have you charged it up?
Reviewed by Neil
on 12th May 2014
Lots of poor reviews here but i think less people bother writing good
For my part I have put a Tesco SIM in my old S2 and very
happy with it.
Tesco prices much better than equivalent O2 ones
for same phone and same contract.
Reviewed by Umut
on 9th May 2014
I ordered my phone with Tesco mobile on the 04 April 2014 23:45:23 and
received email saying I will get my phone within 3 to 5 working days.
7 days later my phone still not arrived and then I phoned them and
they said that phone not in stock so i asked them to cancel my
contract and refund me. They canceled it and told me if i receive the
phone i have to return it back. On the 14 April 2014 16:41:17 i
received email saying my phone will be shipped next day then 2 days
later I received my phone. Then I returned it back and received
confirmation email on the 22 April 2014 08:55:04 that saying they got
my phone.I phoned them 5-7 days later and asked them when will I get
my refund they said I didn't even asked to cancel my contract I asked
them to listen my previous conversation records then they put me on
hold and 10-15 min they said I will receive my refund soon. Now its
been over 14 days still no refund. I WILL STRONGLY RECOMMEND TO ANYONE
NOT TO BUY ANY MOBILE CONTRACT FROM TESCO MOBILE.
Reviewed by W J G
from U K
on 22nd Apr 2014
I've had Tesco pay as you go for years, updated only twice, never any
problems with reception. Topped up by mobile, no problem until today
when every number I put it was repeated as something else, so debit
card could not be validated. Online chat was helpful but they had
locked my phone for security reasons. I am told I have to wait 2 hours
before I try again.I hope it works! I would not take out a contract
though, don't use it enough. Really cheap phone each time, I rate my
Reviewed by Elizabeth
on 21st Apr 2014
Very poor coverage. Customer service people are very nice but
basically replaced a broken phone with a cheaper even more broken
Reviewed by Scott Kemp
on 18th Apr 2014
Low signal seems to be their signature. Have not been happy at
Reviewed by June George
on 16th Apr 2014
Hi. Having just used your on line help chat line I found the
assistance given by Adie was really helpful. Adie took the time to
explain the different charges of mobile phone numbers, and clarified
several other issues. Thank you!
Reviewed by Toptup
on 8th Apr 2014
I have been with Tesco mobile for about 4 years,1 on pay as you go 2
on contract and 1 on sim only.Signal is good almost everywhere I go
but is often only 2 g in rural areas. Good job I don't use much data!.
The capped contract is the best part as I know what my bills will be
and have peace of mind should I loose the phone or have it stolen as
it will work only to its financial limit that I set in advance. This
contract only works as pay as you go abroad so no financial surprises
there either and they text the rates immediately.
service has been excellent. Only marked down for poor the 3g coverage
Reviewed by Spanner
on 6th Apr 2014
Cant get my head around some of the previous posts. Ordered two Moto G
phones (excellent product and great value) Tesco Website is clear and
easy to use, great Tesco Mobile app in monitoring your phone usage. No
problems what so ever with customer services, had a problem connecting
to a Google account, turns out it was user error (Oops) Coverage so
far has been no problem, its O2 anyway.
So far .... Very
Reviewed by Terry
on 5th Apr 2014
Really great 5 star service from Tesco - I had a PAYG mobile with
Tesco for years but now pay £10/month on contract and can't
fault it. Very helpful customer service when I had a few questions and
they transferred my number to my new phone quickly.
I can't see
me using anyone else.
Reviewed by Karen
on 27th Mar 2014
Really disappointing service from Tesco Mobile. Got a Nokia Lumia
phone on 24 month contract back in November 2013 which stopped working
and as I didn't take insurance we went back to Tesco through our
Warranty to get it fixed. This was back in November. It took about 7
calls to eventually get packaging sent to us to send the phone back
(took till February) sent on 25th February and phoned today to be told
they had not recieved it!!
I have my proof of purchase from the
post office but now I have to wait for another pack to be sent through
to me that I'm guessing by previous Tesco standards will take another
few months! I wouldn't recommend going through them at all- there are
much better companies that provide s better service than this - Tesco
you have become too big to care is how I am left feeling !!
Reviewed by Ali
from United kingdom
on 27th Mar 2014
I've never had tesco mobile before but I got it for my 4s, and now my
phone has terrible signal.. And everytime my mam tries to ring me, it
says 'no service'
Reviewed by Susan
on 25th Mar 2014
Absolutely hopeless overseas call centre. They are really good at
apologising and really bad at sorting out your problem. Use them at
Reply by huh?
on 10th Apr 2014
actually all call centres are up north (england)
Reviewed by joe
on 24th Mar 2014
Took out a contract with Tesco mobile in august 2013, seven months
later my iphone4s Developed problems with its WiFi not working,
(GREYED OUT) apparently due to problems with apple updates ios7
causing the WiFi chip inside the device to overheat, anyway regardless
i could no longer connect to the internet without having to use my
data, so i got in touch with customer service department at Tesco and
they arranged for me to send the phone back to them for repair, i
heard nothing from them for ten days so i called the customer service
team to find out what was happening, only to be told that my phone was
out of warranty because it had been tampered with, when i told them
that the phone had not been tampered with they then gave me a list of
reasons why there engineers had come to this conclusion, and to why an
out of warranty decision had been made, apparently the phone had been
opened by an unlicensed repair Centre, (NOT THE CASE) since i joined
Tesco mobile in august 2013 the phone has never been touched by
anybody, it worked fine until i lost wifi which is the reason i got in
touch with Tesco in the first place, another reason for it being out
of warranty apparently, is that i've had a repair done to it such as a
screen replacement, or internal work done to it such as the phone
being reworked,(SIMPLY NOT THE CASE) Then the representative took to
the engineers notes, and explained that, reworked means being opened
and having none genuine parts installed, and or the phone had been
unlocked by a third party, since i had the phone it has never tampered
with and has always been looked after, and for for the engineer to say
that it has been has left me with no faith in dealing with these
people in future, i bought the phone in good faith with a contract
over two years and now im stuck with a device that is useless, at the
end of the conversation with the customer service rep, he advised me
to get in touch with apple and see if they can help me, why could they
not of advised this in the first place, it would of saved me alot of
time and Dissapointment in the long run, Terrible customer service,
and at the end of my contract will not deal with them again.
Reply by marta
on 9th May 2014
I have had the same issue with my iPhone 4s from Tesco. I went to Apple and they gave me the spiel about one of my wifi antennae being broken and when the iOS 7.1 update came along and needed to use one of the broken wifi antennae it caused my wifi to fail. They suggested going though trading standards to talk to Tesco or buying another iPhone from Apple. I am about to approach Tesco but don't have much hope after reading your review.
Reviewed by David
on 24th Mar 2014
Been with tesco for 2 years on pay as you go . Great deal as you put
in top up of £10 and it increases to £30 plus 5000 free
texts , decided to up grade to a iPhone 4s on pay as you go , still
having great deal with top up & 5000 free texts but decided to
have internet at £7-50 per month and it is total rubbish, very
very slow , cannot even connect to Facebook as it takes to long
....... Is this the norm for tesco internet , if so although would not
like to leave tesco , it's pointless to stay as there internet is
totally rubbish, just in case phone not set up right , any ideas or
bye bye tesco. :(
Reviewed by Alexandra
from United Kingdom
on 19th Mar 2014
Bang on! Absolutely super service and worlds apart from my last
provider EE. Tesco Mobile you're simply super tally ho!
Reviewed by soti
on 17th Mar 2014
best customer service ever
best support when i
accidentally used more data, they put the money back in.
voicemail free call, customer care free call
monthly £7.5 and i have more than i can use on data and texts
dont know why people use the pay as you go
since the min montly is so low and they always always at the end are
using more than 10pounds.
i put 4 stars though cause
signal is not f*** 99% coverage
Reviewed by matt
on 16th Mar 2014
been with tesco mobile for a year now can not fault it one bit signal
is bang on ( they use o2)
plus the cap is awsome not stressing
how much will my bill be this month like ornage
same amount for
the last year
Reviewed by Skip
on 13th Mar 2014
Tesco Mobile is absolute junk! Bought a new phone whilst working away
last year from tesco because it was convenient! Worst decision ever!
Got it home and signal is rubbish! Can't swap it now had it too long,
it'll cost £20 to get it unlocked, but not sure if i can before
i,v had it for 12 months? Looked on Tesco/O2 coverage site and it said
good/outside-patchy/inside for my postcode, whereas in fact it is
patchy/outside-nonexistent/inside. Should'nt OFCOM have a word! Now I
refuse to buy anything from TESCO!
Reviewed by Ben Dover
on 10th Mar 2014
Tesco mobile are utter rubbish. Bad signal. Don't tell you the cost of
a call to cutomer care. Expect your phone to be the latest thing.
Reviewed by pete
on 8th Mar 2014
Do not use Tesco mobile bought samsung s4 at christmas I cannot get
internet so Tesco offered me £120 and told me to sell the phone,
I am now stuck with a further 22 months at £30 per month, what a
waste of money thanks alot tesco
Reviewed by Alex
on 8th Mar 2014
Been reading all these poor reviews of Tesco Mobile, a bit shocked
really. Myself and several family members and friends have been using
Tesco Mobile for years and have never had any issues. And no I don't
work for Tesco, but I do work for another of the big 4 mobile
companies, not O2 either. I wouldn't touch them with a barge pole!
Hubby and I recently went on to a £10 a month contract, using
iPhones. It was a seamless change, had our numbers moved to the new
sims within a day. We recently added our son on a £7.50 monthly
contract. Even if we don't use all our minutes, texts or data in the
30 days we're still saving a good bit from the PAYG triple your credit
deals they have. We live fairly rurally and always get a good signal
from O2, never had a good signal from any of the other networks we
tried. I've always been happy with Tesco, they use O2 so their signal
is good, their customer service, on the odd occasion when I've needed
to call them, has been fine (and it's in the UK unlike most other
networks). Overall really happy with Tesco and will be staying with
them unless someone comes up with a better deal - I'm only loyal to
certain degree :)
Reviewed by robert
on 6th Mar 2014
worst company I have ever dealt with by a country mile . I tried to
join them and had to sign forms online with an electronic signature ,
3 times I was sent the 3 emails with the agreement and the password
and got different error messages every time . spent considerable time
on telephone to their customer services adding £10 to my phone
bill . I was told a manager would sort out my problem in 24 hours
despite writing to them I have heard nothing 2 weeks later . They also
still have my money as they take a payment up front . I was told if I
didn't sign the electronic agreement it would cancel after 24 hours
and I would be refunded in 5 days. I informed them my bank accepts
instant payments so they could refund me instantly , they said oh! you
may get it quicker than 5 days then. 14 days later no refund probably
want to make more money from me having to call again . Believe me I
have had a very lucky escape , if something goes wrong this company
are not interested in helping you.
Reviewed by Paul
on 5th Mar 2014
Service disappeared yet again ... it was fine all day up at the
hospital but here, where I live, it is sporadic at best.
Reviewed by Paul
on 4th Mar 2014
Service has disappeared yet again this evening ... no texts, no calls
... when I managed to make a call this afternoon after several
attempts, it was even cut off in the middle of the conversation.
Reviewed by Ajie
on 4th Mar 2014
THIS IS THE WORST NETWORK EVER!! I have had my contract with this
company for about 6-7 months now and I have had enough. I donít
even know where to start; the companyís customer service is
un-doubted the worst I have ever experienced in my life. They are
unhelpful, confused and very rude. No one there knows what he or she
is doing or how to communicate amongst each other. I canít even
explain what processed me to open a contract with them in the first
place but itís the biggest regret of my life. They donít
compromise with customers and itís always a thing that they are
right and I am wrong. Unapologetic they are and extremely CONFUSED as
a company. Really and truly they should stop and just do what they are
good at. Itís not by force. The network itself is utterly
rubbish so for one that doesnít make sense. I am soo upset with
this company and the so-called managers are even worst than the
regular advisors. Honestly I am disappointed because I expected allot
more from Tesco hence why I gave them the benefit of the doubt and
joined their network, not only this but as a respectable company they
simply let me down. If you are thinking of joining them DO NOT!! You
have been warned!!
Reply by robert
on 6th Mar 2014
everything you say is totally correct , I was passed from department to department and none of them helped one little bit . I'm very lucky I never joined them all they managed to do for me when I tried to join was take two payments of £23 from my bank account and run up my phone bill. 14 days later still not refunded.
Reviewed by Lewis G
on 4th Mar 2014
I dont either understand all the back reviews of tesco mobile. its
just got a pay monthly contract and i cant
fault the signal been close to perfect ever since i got my phone! alot
better in my area than vodaphone and EE!
different for other people but i seriously cant fault tesco mobile at
all! im staying.
Reviewed by Paul
on 1st Mar 2014
For a while now, intermittently but with increasing frequency, there
have been times when I have had no service from my home - no texts, no
calls, no data. Then, when I check out the O2 status page, I discover
that yet again there is a problem with the local mast. It's good that
they do keep the status page updated but this intermittent lack of
service is infuriating.
Reviewed by andy
on 26th Feb 2014
I bought a Samsung mini galaxy with Tesco mobile - it is pay as you go
as I hardly use the mobile.
The problem is that the
credit I put on just gets taken by something , maybe incoming calls or
texts , although I hardly have any, so when I come to use it there is
none left like when I needed to call the AA and ran out of credit.
I put ! 10 on I have made 1 call, it was 8.22 about 10 days
ago I havnt used it since now it is £2 !
find any reason so I am taking out the sim card after this 2 and going
back to using someone else.
My old mobile had £10
on it for emergency's only for several months - I will never use Tesco
for phones or broadband again.
Reply by Alex
on 8th Mar 2014
I had the same problem with my Samsung phone. My credit was vanishing and my phone wasn't being used all that much. I checked with Tesco, turns out I'd left my mobile data switched on which meant my phone was always 'online'. Turned it off, not had a problem since. So check your mobile data isn't on. If you have wifi and mobile data switched on, your phone will use mobile data over the wifi. Lesson learned, the expensive way!
Reviewed by shaun
on 25th Feb 2014
The idea for me was £10. Turns to £30. All well and good.
I thought. I used my paid £10 for 5000text and 500mb internet.
Again great till I goto use the internet. Total garbage. Takes several
mins to conect even to google cant do jack..... . Using a brand new
samsung galaxy s3. Same happebs on other phones so we all understand
its there network. Aviod
Reply by John B
on 6th Mar 2014
You need to turn of the DATA setting in your system settings as it will always be connecting to look for updates, etc and also make sure that you have set any updates to WIFI only,,,,
Reviewed by adam
on 24th Feb 2014
Do not purchase
Parental control lock is on by default.
There is no way of unlocking it without credit card and credit card
check will fail at address line
Unless you are 12 years
old forget it!
Reply by Alex
on 8th Mar 2014
Every mobile network in the UK has a content control bar on it, so it's not just Tesco. But if you use wifi there's no content control bar.
Reply by Lewis
on 16th Mar 2014
If you go on the tesco mobile website there is a form to remove parental settings within 48 hours of completion. Hope this helps
Reviewed by Barry Toogood
on 18th Feb 2014
Took my order online, sent me nothing
at all for 6 days, then emailed me to say they'd canceled my order
because i hadn't signed a credit agreement.
Long calls to
0845 number at my expense and they say they can't do anything but I'll
have to resubmit.
Stuuf the lot of them - avoid like the
Reviewed by bobby
on 17th Feb 2014
Reviewed by Sarah
on 15th Feb 2014
Have been trying to top up my daughters
mobile for the last 20 mins. The totally awful automated service does
not recognise the numbers punched in, adds other numbers and now that
I've given up and decided to call their customer care, I can't even
get through to that. This is not the first time it's happened and have
tried using my mobile and the home land line. Same result eveytime.
Get your act together Tesco and sort it out!
Reviewed by Anthony
on 14th Feb 2014
I just found out my dad has been using a Tesco pay as you go
He was raving about it saying that for every
£10 they give him an extra £20 of credit free.
It turns out that on their standard tariff they do actually treble
your top up - although the "FREE" credit has to be used within a
limited time. What is not clear until you speak to them is that at the
same time they more then treble the cost of calls from 8p/min to
25p/min (texts increase from 4p to 10p each).
"light user tariff" you get 62.5 minutes talk time for £5.00 but
on their standard tariff you only get 60 minutes talk time for
£5.00 and thats if you manage to use up all of the free minutes
in time or you get just 20 minutes for £5.00 if you don't use
the free minutes.
By comparison O2 are giving me 500
minutes for £5.00 on my own sim-only tariff.
just another example of how Tesco tell you they are giving you
something for nothing but manage to charge you over the odds for it
anyway. Why cant they just be honest about it and say "not only is
this option more expensive but the minutes you are paying for expire
within the month if you don't use them".
Reviewed by mark
on 12th Feb 2014
I joined from 02 and did find it wasnt quite as good a signal at
first. I think it could be the phone itself. Otherwise I have just
completed my 24month contract and found tesco to be really good. I
find people at my work seem to have quicker internet on orange but
again it could just be their phones. I am sticking with tesco.
Reviewed by samantha
on 11th Feb 2014
ordered a contract well over 2 weeks ago and i still have not recieved
the mobile and the customer service is shocking they would not even
put me through to the supervisor to ask what was happening, they
happily took the first payment from my bank and they will not even
answer my question "were is my phone"
worst service i have come
Reviewed by Frank. Tuckerman
from U K
on 9th Feb 2014
I am surprised at the negative feedback about Tesco mobile and their
service. I have been with TESCO mobile for the last 20 months and I
will be staying with them. I have no problem with the line signal or
quality. No drop outs or missed calls/texts, and no problem whatever
with the customer service. The only other network I had was with asda
mobile. Now if you think that Tesco mobile is bad you should try asda
you will soon hurry back to TESCO. I will say that I do not use the
internet on the phone as it is way too slow but that is the phone not
the network. Way too much negativity here LONG LIVE TESCO Mobile.
Reviewed by Clive Bate
on 8th Feb 2014
I was on O2 for a few years & i never encountered any problems.
''Which'' recommended Tesco on TV. I moved from O2 to Tesco because it
was cheaper. Tesco use O2 network so obviously i thought Tesco's
signal would be as good as O2's. How wrong i was. For six months i
have had signal problems every other week. This week i sent a text to
someone on Wednesday evening. They received my text on Saturday
morning at 4-59. Disgusting to say the least. I am now leaving Tesco.
They are rubbish.
Reviewed by Bob
on 31st Jan 2014
Appalling service. Phone packed up after 6 months. Sent it off to the
repair centre to be told it was an £85 repair bill. Told them I
didn't want to do this as I had purchased a cheap back up under the
existing contract. Tescos won't supply an engineers report saying what
was wrong with the phone and just said they were not able to repair. I
did all the chasing and phoning and had no contact from them. As an
insulting gesture they offered me 500 club card points as an apology.
Now I want to leave only to be told I can't until the contract
Reply by paul
on 10th Mar 2014
this review is very nearly the same as the problems i had !! only thing different is they offerd me 1500 points for my trouble sent phone in still under warranty for a simple fault not always switching off only to be told there was aproblem with the screen not under warranty ! problem still not resolved they never ring you you have all the ringing to do. i banked with tesco but have just cancelled my account in protest worst customer service i have ever come across avoid tesco mobile like the plague !! totally useless
Reviewed by Pathfinder
on 29th Jan 2014
Beware just cancelled order due to Tesco's total lack of reliability
and probably some mistruths. Phone failed to arrive in 3-5 working
days. Parcel Force tracking was uninformative. E mailing Tesco reply
was for me to contact sales on a 0845!!! number. So rang them they
couldn't help me said despatch team would sort it and ring me within
48hrs. Failed to ring in 48hrs so another call to sales who spoke to
despatch and sales told me phone had gone missing and they would have
to ring parcel Force locate it, what did they do in the 48hrs? and
until they located the phone they would not send another one out. Lot
more talking leading them basically suggesting a fraud. That was it so
I cancelled and a strongly worded letter has been sent. That evening
spoke to O2 sorted contract phone arrived next day, job done. So
beware..of Tesco's service.
Reviewed by Stephen sheridan
on 28th Jan 2014
Tesco mobile will save you a fortune because I find the coverage
negligible and cannot make calls or txts when I want to, thus saving
money. Terrible service.
Reviewed by hans
on 27th Jan 2014
The cheapest by far .Customer care good but should sent an Email if
they change my Tesco web page.Had to re register.
Be with them
for 4 years now
Reviewed by Stefan
on 26th Jan 2014
I have been a contract customer with Tesco Mobile for several years. I
have no issues with their service. I tranfered my number in and I am
now sim only having bought a Samsung Xperia Z from Tesco Direct. The
prices keep getting better and bettter. The only negative point would
be the level of 3g cover. I understand that it is getting better and
it needs to. The level of 2g cover is really good so you can use the
phone in most places. If you spend your time exclusivly in large
cities then you might get excellent cover from another provider. If
you enjoy the countryside then Tesco Mobile will give you good
Reviewed by kelly
on 26th Jan 2014
Took out tesco mobile contract WORST thing I have ever done, first of
all sent phone off to be fixed after scroll button broke to be told
Tesco couldn't fix it as the screen and buttons were badly damaged and
would cost to much to repair, Mmmm the phone worked ok just the scroll
button stopped working!!!! They advised me to buy a payg phone so I
could carry on using contract sim, so off I went to Tesco shop and
purchased a sparkling new phone inserted sim and back on track, well
for 6 weeks anyway because this time it would not charge, rang Tesco
and they arranged for phone to go get fixed, this was on 3rd of
January after numerous phone calls plenty of excuses from customer
services Iam still waiting for my phone on 27th January.
Absolutely disgusting customer service and repair service is
appalling, would not recommend to anyone. AVOID TESCO MOBILE !!!!
Reviewed by Karen Oliver
on 26th Jan 2014
I have just wasted one hour of my time trying to register a new tesco
pay as you go sim for my teenage daughter's phone. Their registration
process is long and tedious to say the least and when I finally
managed to talk to someone via live chat, I was told I needed to phone
a premium rate number from my daughter'sphone to activate the sim?
Really?!!!!!!!!! Why? Never heard this one before hence my daughter
ended up going out without a phone so I had to give her mine to use in
case of emergencies. We are so not happy....Tesco get your act
together and fast if you want to keep your profits flowing. Shame I
have to give you one star! When you deserve nothing at all for service
and customer care.
Reviewed by Samla
on 14th Jan 2014
Terrible - wasted about 2 hours trying to make a £12.50 payment
on their website - payments do not work and their customer service is
not helpful at all - DO NOT USE TESCO MOBILE!!!
Reviewed by Ian Poole
on 11th Jan 2014
Have been using Tesco mobile for about six months and have hade no
complaints at all. I live in Manchester and I know the 02 network here
works well. However I have recently had to start sending buisness
texts abroad and I need conformation of reciept of texts, this has not
been forthcomeing. I checked it out on nokia forums as I use a nokia
N8 handset. They tell me that delivery notification is a Network
service so I will have to contact Tesco. I first checked that all the
settings on my phone were correct and rang customer care. Unfortunatly
customer care couldn't help me, all I wanted to know was if Tesco
network supported text delivery notification. They transferred me to
there tech division who also did not have a clue and wern`t prepared
to check it out for me. So now I feel I have been left totally in the
dark. For this reason I am only giving Tesco one star for answering
Reviewed by amadeyus
on 6th Jan 2014
They do not care about Customer Service. Be advised - take your
Reviewed by stacey
on 5th Jan 2014
I have bad debt an needed a new phone quick so I took out a contract
with tesco I have been with them over 3 years hardly ever get signal
in my own home or at work whenever I ring them they tell me the mast
is down or I need to change my sim with ive tried many times they
always say I will be reimbursed for any lost of signal with I never
receive if u are plannin on going with tesco an have money to get a
phone elsewhere DO IT TESCO SHOULD BE A LAST RESORT FOR
Reviewed by Sammy
on 4th Jan 2014
I'm not sure why everyone's giving Tesco bad reviews, it's extremely
cheap and has excellent coverage.
Reply by Timmy
on 18th Jan 2014
Totally agree with you.
Reviewed by Caroline Stewart
on 22nd Dec 2013
Took a two year contract out April 2012. Monthly Cap on a Sony
Eriskson. In June 2013 the phone died. Was told by a smug kid in the
Tesco Barrow in Furness Store I should have extended my insurance.
Since June 2013 until April 2014 I have to pay £10 a monthfor a
Simcard, otherwise as the smug kid told me if I dont I will be
blacklisted. Take heed do not ever get a phone from Tesco. After
April 2014 I am looking forward to confronting this kid again and
telling him what to do with his Tesco service!!!!
Reply by JD
on 21st Mar 2014
why not tell the smug kid that the phone would be extended to last more than 12 months and that under the sale of good act they did not sell you a product fit for purpose.
If that fails you should have told them that you would apply EU rules which offers a warranty of 2 years on electronic goods.
Lots of protection and threats just need to know what to say.
Reviewed by Malcolm
on 14th Dec 2013
I took out a Tesco sim only so far so good. I then took on a Samsung s
4 as well. cut off from old supplier 2 days before phone arrived.
phone was blocked took 2 days and approx. 3 hours of phone calls to
Tesco. then couldn't get any signal in my work environment. phone had
to go back so I ordered a sim only to use in my original phone. Tesco
then transferred my number to the wrong phone.to rectify this they
had to disable both my sim only contracts 2 days later I am still
without any phone to use.To make matters worse Tesco say I have now
reached my limit of usage on both phones.how is this possible when we
don't have any phones that work.by the way technical support said
these modern phones don't have good arials not like the old phones a
bit late now .still without any phones
Tesco is an absolute joke. pay the extra and go with o2 direct I wish
I had stopped with them.
if I could give Tesco a star rating I would give minus 10
Reviewed by Lavinia Niall
on 14th Dec 2013
Awful phone network wish id never switched have no signal since
Tuesday cant go online certain times can only make calls.Customer
service crap they say its the mast or I need a new sim they don't have
a clue.I only hope I can get out of this contract.Anyone thinking of
Reviewed by Tony
on 13th Dec 2013
Tesco sales people very good (convincing) signal ok to start, now 10
months in and signal is very very very poor and NO support from
Reviewed by SIMPLEDON
on 13th Dec 2013
Budget network so budget customer service,you get what you pay for you
mugS. Go with a proper network!!
Reviewed by sharon spence
on 10th Dec 2013
Had no proper signal for days just keep getting fobbed off, im self
employed and lostwork ,ive called 3 times and they dont give a
toss im furious gona go elsewhere when my contract runs out.
Reviewed by niks
on 7th Dec 2013
Was with Tesco for 3.5 years. My thoughts?
Good customer service
Lack of range of modern handsets on upgrade
Data allowance too restrictive -no unlimited option.
No loyalty to long term customers
I left Tesco to go to three. I wouldn't recommend and would not return
as as a mobile customer. To be honest I didn't realise how unhappy I
was with three until I left. I now feel like I have an amazing deal
Reviewed by valerie Boyle
on 4th Dec 2013
I have purchased a samsung galaxys3 mini from Tesco Mobile on O2 network in january 2013 the phone developed a fault and is still under warranty. I sent to tesco repair centre and they have said warranty void as evidence of Liquid Damage. This is totally untrue as my phone has never been near or had any liquid spilt on it. My phone is still like new. I asked tesco to provide me with proof of damage and they have refused. Wonder why? I would never purchase another phone or recommend Tesco Mobile to anyone again Their customer Care I am afraid is Customer Do Not Care
Reviewed by Martin Moore
on 29th Nov 2013
Poor coverage and never improved in our area (Brentwood - Essex) for
two years. Finally got around to moving our son over to Virgin.
Took an hour of misdirection on the phone within Tesco Mobile before I
was finally put through to the right department to get a PAC code.
Absolutely atrocious service
Reviewed by Brian
on 25th Nov 2013
Had my Galaxy Ace over a year. Phone OK,O2 network coverage terrible.
Virtually daily no coverage available. Cannot wait for contract to
end. Would not touch Tesco mobile again. Quicker to semaphore.
Reviewed by paul h
on 25th Nov 2013
ordered iphone 5 from Tesco mobile but delivery never arrived but they
had taken the money from my account having phoned the customer
service dept they said the delivery notes had been lost in the
warehouse but they did not know why? they said it would take 48 hours
to find out why and then they would provide a answer. I told them that
was no good and I wanted a answer straight away, this was meet with
sir either wait 48 hours or cancel your order" well you know what I
have done cancelled!! only to be told it could be 5 days before the
money goes back on my card! Can I warn everybody stay away from TESCO
MOBILE at all costs this Christmas they are RUBBISH! You have all been
warned TESCO MOBILE = RUBBISH.
Reviewed by Emily
on 21st Nov 2013
I have had two 24 month contracts with Tesco mobile and have never had
an issue with them at all. The staff in store were very helpful and
polite and even helped me to set my phone up with apps and email. No
issues at all with my first phone, never had to ring customer service,
very cheap contract. The only network I can get signal on where I live
is O2 or Tesco mobile because they run through the same signal
service, therefore, top notch signal. I have had several problems with
my new phone but this is a fault of HTC, not Tesco. Each time, I have
rung up the repair centre, they have dealt with my query quickly and
efficiently. They sent out a bag free of charge with postage paid for
me to send my phone to them in. Each time I have sent the phone back
they have fixed it and got it back to me within a few days of postage.
Can't fault them for anything.
Reviewed by Peter Howarth
on 20th Nov 2013
I am currently on Tescos pay-as-you-go plan and I wish to change providers. Last night I phoned to get my PAC number, using my mobile as I thought it would be a free call. When I finally got through to speak to someone he would not help me because I did not know the balance on my account. This was because I had been paying for the call. I then checked my balance and called back, as instructed, but after hanging on for about 10 minutes I gave up. I then discovered that I'd been charged for both of these calls, and all-in-all I had spent about £3 without getting my PAC.
Reviewed by Ebru
on 19th Nov 2013
To sign a contract with Tesco mobile was the biggest mistake I have
ever done in my whole life and it's not an exaggeration at all. I
signed a contract for I-phone monthly contract. Received my phone and
used it for few weeks with no problem. Once my data limit run put I
turned my data services off and that is when the problem started. I
stopped receiving messages if I wasn't connected to the internet. When
I called and told them that the assistance on the phone almost laugh
at me and said its impossible. It took me 7 phone calls ( 40 minutes
each on my lunch break) to explain the situation as they did not want
to take responsibility. They first change the sim card (which left me
without phone for two days) then that didn't work, they said we will
change the phone. Ok we done that again, no change. At this point I
had to call them everyday continually for two weeks!! At the end of
100 hours of talking to Tesco mobile they said they cannot resolve the
issue. After another 60 minutes solid call, they offered to cancel the
contract. Each time I called they had no record of my previous
conversation so you need to explain everything again. I sent the phone
back and haven't heard from them for two weeks. I chased up and they
did not know where the phone was. When I said I have a prove from post
office, they suddenly found the phone. By this time I had few nervous
break downs and spend my entire lunch breaks for 4 weeks on the phone
to them When I thought t he nightmare is over after one month and I
agreed with them to cancel the direct debit, they withdraw £112 from
my account first and claimed further £532 !!! Absolute and utter
fraud! Tesco should stick to selling horse meat instead. Absolute
nightmare of 3 months and still continuing...
Reply by Tommy G
on 5th Mar 2014
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When you turn data off on an I phone you don't receive messages from
people with other iPhones as these are iMessages which are sent using
your data service!! You would need to turn off your IMessages then
your phone would have worked fine!! Doh!!
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