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Tesco Mobile

 In a nutshell  
 

Date: September 2007

Tesco Mobile is a virtual mobile network, using the O2 network to supply its services, giving it 99% coverage of the UK population.

 

More information about Tesco Mobile can be found here:

Is tesco mobile any good?

Tesco scores highly with consumers in 2013 study

Some opinions at Netmums

Please also read the user reviews below, or take a moment to add your own review!

Tesco Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Rating:


Average rating from 542 reviews:

Reviewed by Anonymous from Atlantis on 20th Jul 2014
I bought a sim card from Tesco and went to register it and to top up £10. I found that the signal was good for most of the time too. Less than 6 hours later I found that Tesco had either cancelled or blocked my sim card and that there was no previous statement or explanation as to why.
I am very disappointed and I refuse to buy any more Tesco mobile products. In retrospect the sim card may have been made with horse meat.
TL;DR:
>Good price (99p)
>Decent signal.
>Essentially stole £10 from me.
>Sim card was a massive let down.
Rating:

Reviewed by phil from uk on 19th Jul 2014
Having had problems with newly acquired mobile phone that could not be resolved either in store or by help line, I attempted to leave negative review on Tesco website. Tesco removed the criticism even thought it was honest and un abusive.
So a site that only accepts positive reviews has got to be worthless.
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Reviewed by Chris from Scotland on 13th Jul 2014
Bought a sony xperia e1 on 19/4/14 worked ok dor the first few weeks then started freezing and switching itself off during calls/accessing txts. Took it back to the store and was asked if I had rung the number on the receipt. Assistant fang the number and I was told it was not on the current update but I went in and it was. Told to do a factory reset but would lose all data. Or send it away for repair for 10 days plus. Went online back home and did a "live" chat but ipad doesn't let you answer them. Didn't say I couldn't which would have helped. All in all a pretty crappy experience with Tesco. Will just sell phone to Envirafone and buy a new one. And they wonder why heir profits are down.
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Reviewed by annonomus from uk on 9th Jul 2014
Well what can I say about this appauling company the signal was shocking even in a city nothing was done to try improve my service I missed payment of bill due to moving and obviously moving is very stressful and hard things get missed unfortunately it was tesco bill I accept responsibility for missing the bill well tesco close my account with no corespondense to say this then take near on 200 pound out of my bank account with no warning I rang them to get told they sent emails and texts to state they was doing this my question to them was without the phone which was used for the internet how do I read emails there answer well we sent them my other question when a persons phone has been cut off who leaves the sim in no answer again just well we sent them I ask about letters to be told I'm sorry madam we don't deal In paper and that they took the money because it was there I asked to have it half refunded as it was my rent money there reply no the account is closed OK Account is closed I was willing to pay what I could when I could come to a agreement with them but no well thanks tesco you have left me short on rent with no cash to pay bills and can't afford food
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Reviewed by Mr Randall from UK on 7th Jul 2014
Tesco offer a good deal, if you have network coverage. Unfortunately, 8 miles south of Lincoln, we don't. So, after a year of poor value for money, are terminating our contract and switching to ASDA, who use the EE network and have far better coverage. Also be aware that Tesco's process for obtaining PAC code's is very convoluted and painful...
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Reviewed by NMM from UK on 2nd Jul 2014
Tesco Mobile: You Get What You Pay For. The O2 network coverage for 3G, in my area is shocking. The 4G is only 'better' because there is no coverage.
No VoIP ability, so if you want or have SkyGo, you cannot use it. Cheap tariffs, no unlimited bundles, mean avoid at all costs.
If anyone is desperate to experience a Tesco phone then try a PAYG option, in the long run it is cheaper and less hassle. You will be glad you did not buy a PAYM model!
Tesco should stick to what they know, food retail and not mobile phones. Let the big boys look after that...
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Reviewed by Kate from Uk on 29th Jun 2014
The tesco mobile network is a joke I recently bought a pay as you go Samsung phone in an emergency as my existing phone had been damaged... At the store I was told how wonderful it would be.. I took it home an registered the phone....... Was told that I couldn't use my debit card to top up as it was registered with my old phone.... And I therefore had to use a voucher to top up or vist my bank to get the debit card de registered . I now want to top again to be told that it would have to be topped up forever by voucher as it was still not registered . The customer service was appalling even after taking to a so called supervisor who could only a Sorry in answer to my cry for help. I have now bought another phone from a proper mobile company and will never shop at tesco again Every little helps........ Tesco did very little
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Reviewed by janet m from wales on 26th Jun 2014
Tesco mobile must be the worst newtwork and customer service ever
I ordered a phone on 30 May - it turned up on 10 june - despite having been lied to and told it had been despatched
The phone is faulty and I've just spent over 40 minutes trying to arrange a replacement - I was cut off twice
The staff are mostly incompetant - just spoken to a so called supervisor who really does need to take a course in customer service
sadly I have a 3 phones with them on a family discount - shan't be renewing with Tesco mobile
I agree with the many other reviewers who rate them as
awful. Also they have no complaints e-mail address - or so the so called supervisor told me - I suppose that way they don't have to address any complaints they just fob people off via a very rubbish signal
Rating:

Reviewed by Melvin B from England on 16th Jun 2014
I have to agree with most others here that this network is not fit for purpose.
I travel around the country quite a bit and might as well bought a Dorro.
Most of the time I can just about make a call but email/messages/internet/maps forget it.
The average time to load Google is 3-5 minutes so searching is not an option.
Unfortunately I have another 13 months to go on contract but will never sign up again.
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Reviewed by pee doff from UK on 11th Jun 2014
worst network ever, may aswell not have phone, loses signal everyday and have to walk around the block to fix it.
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Reviewed by Kellie from England on 11th Jun 2014
We got a Samsung Galaxy phone with a 2 year contract for my son which after 6 months would no longer get past the home screen. Returned to Tesco they claimed that the screen had been replaced, something we had never done, so the warranty was invalidated and refused to repair the phone. We were told this was not their responsibility as the phone was a 'gift' with the contract. We will now need to purchase a brand new phone to get use of the contract SIM.
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Reviewed by Jimmy from England on 10th Jun 2014
Hi,I have been without a signal on my two tesco phones since Saturday,I have cancelled the one that has just come out of contract when and if I get the signal back I will just use the payg phone there is no point in paying £20 a month for a service you are not getting the signal in kenilworth never goes above one bar very disappointing,jimmy.
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Reviewed by Martin from UK on 5th Jun 2014
Tesco Mobile must be by far the worst provider there is. Although one customer service lady was first class, the so-called technical bloke was the rudest, contemptuous individual I've ever come across. With 9 months to go on a two year contract my daughter's iphone5 just packed up. "Your years phone guarantee is ended, but you got to carry on paying. We don't have to help you. It's your problem" What lousy service. Their attitude is shocking and unacceptable. No wonder their sales are going down the pan. Customers are wising up to being ripped off by this awful company AVOID TESCO MOBILE LIKE THE PLAGUE
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Reviewed by keithatciren from UK on 28th May 2014
I have used the Tesco (O2) network for as long as it has been around, O2 - originally Cellnet, were one of the two first mobile networks in the UK and I have only ever used this one - and since about 1990. I have compared it with friends on Vodafone and it is six of one six of another, it all depends on what works best in the places that matter most to you. Other services have grown in coverage but I can't see any reason to change, especially as the Tesco charges are about as reasonable as they come.

Tesco's customer care line when required has always been helpful and had the answers that I needed.

Until recently I have had a succession of Nokia phones, over a 24 year span, but recently I have changed to a Sony Xperia E1 which quite frankly for the price is brilliant.

I have had many reasons to dislike Tesco's but their mobile service is certainly not one of them.
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Reply by mr buchan from scotland on 10th Jun 2014
Tesco mobile customer services are second to none ! Ive been with all other networks and they don`t come anywhere near.

Reply by sc from UK on 13th Jun 2014
I found the customer service is easy to be contacted compare to others, the person I talked to sounds a very happy lad!

Reviewed by artur from ireland on 20th May 2014
Dont go by their adds on website!!!! They say you will get unlimited text and calls to everybody in ireland plus all text and calls for free inside tesco " after "15e top up but itis not true, its one of each!!!!! Look at at small (!) In blue square in left corner, i have free calls to everybody but I pay for text to my girlfriend and she is in tesco as well so I had to use unlimited text addon for 10e and I have only 5left for internet. All I say is that for 15e topup it always should be free to text your own network in all plans, 10e for free texts is just to espensive so please read their adds carefully, also if you are in unlimited calls for 15e topup and you top up by 10e you dont have free tesco to tesco calls !! I'm still trying to reach them over customer care but all numbers from website are hard to reach. Good luck and read their adds carefully or you can loose your credit fast ending up with another top up after 2 weeks
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Reviewed by I.Todd from UK on 15th May 2014
I live in the UK in the Warrrington area and I would like to issue the following warning about thinking about using Tesco mobile as their provider.I took out an account costing £10.00 per month on my mobile phone.Initiallly it seemed as a good deal getting a thousand minutes per month to use.I then realised there was a problem with the signal strength .As I have a serious heart condition which needs me to have a good signal which I do not have.I went into Tesco at Warrington explaining my issues hoping that I could cancel the remaining 8 months left on the contract and offering to take out a 24 month contract to compensate for the loss of the existing contract on Orange.I have made up to calls totalling 2 and a half hours trying to express my problems.To say I have had the the run around from hell is an under statement.I have tried to explain my issues but hit the worst brick wall were Tesco seem to,say we do not give a dam about you as a customer we just want our money.I can easily afford the £80.00 to end the contract but the absolute negativity I have had from all the Tesco staff is to say the worst I have ever had.As Tesco do banking and insurance I have to say to anyone thinking of using Tesco to stay well clear as they seem to have an excuse as to why they should not pay out or cancel a contract with seemingly good reason.
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Reviewed by Deborah from Uk on 14th May 2014
Having bought my cheap Nokia phone for work purposes, having had this for almost year and no problems, all of a sudden I have no network, cannot send texts, make calls, receive calls etc, WHY? Can anyone explain????
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Reply by R from UK on 5th Jun 2014
Have you charged it up?

Reviewed by Neil from UK on 12th May 2014
Lots of poor reviews here but i think less people bother writing good ones.
For my part I have put a Tesco SIM in my old S2 and very happy with it.
Tesco prices much better than equivalent O2 ones for same phone and same contract.
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Reviewed by Umut from UK on 9th May 2014
I ordered my phone with Tesco mobile on the 04 April 2014 23:45:23 and received email saying I will get my phone within 3 to 5 working days. 7 days later my phone still not arrived and then I phoned them and they said that phone not in stock so i asked them to cancel my contract and refund me. They canceled it and told me if i receive the phone i have to return it back. On the 14 April 2014 16:41:17 i received email saying my phone will be shipped next day then 2 days later I received my phone. Then I returned it back and received confirmation email on the 22 April 2014 08:55:04 that saying they got my phone.I phoned them 5-7 days later and asked them when will I get my refund they said I didn't even asked to cancel my contract I asked them to listen my previous conversation records then they put me on hold and 10-15 min they said I will receive my refund soon. Now its been over 14 days still no refund. I WILL STRONGLY RECOMMEND TO ANYONE NOT TO BUY ANY MOBILE CONTRACT FROM TESCO MOBILE.
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Reviewed by W J G from U K on 22nd Apr 2014
I've had Tesco pay as you go for years, updated only twice, never any problems with reception. Topped up by mobile, no problem until today when every number I put it was repeated as something else, so debit card could not be validated. Online chat was helpful but they had locked my phone for security reasons. I am told I have to wait 2 hours before I try again.I hope it works! I would not take out a contract though, don't use it enough. Really cheap phone each time, I rate my experience GOOD
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Reviewed by Elizabeth from England on 21st Apr 2014
Very poor coverage. Customer service people are very nice but basically replaced a broken phone with a cheaper even more broken phone
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Reviewed by Scott Kemp from Uk on 18th Apr 2014
Low signal seems to be their signature. Have not been happy at all.
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Reviewed by June George from Wales on 16th Apr 2014
Hi. Having just used your on line help chat line I found the assistance given by Adie was really helpful. Adie took the time to explain the different charges of mobile phone numbers, and clarified several other issues. Thank you!
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Reviewed by Toptup from Wales on 8th Apr 2014
I have been with Tesco mobile for about 4 years,1 on pay as you go 2 on contract and 1 on sim only.Signal is good almost everywhere I go but is often only 2 g in rural areas. Good job I don't use much data!. The capped contract is the best part as I know what my bills will be and have peace of mind should I loose the phone or have it stolen as it will work only to its financial limit that I set in advance. This contract only works as pay as you go abroad so no financial surprises there either and they text the rates immediately.
Customer service has been excellent. Only marked down for poor the 3g coverage around here.
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Reviewed by Spanner from UK on 6th Apr 2014
Cant get my head around some of the previous posts. Ordered two Moto G phones (excellent product and great value) Tesco Website is clear and easy to use, great Tesco Mobile app in monitoring your phone usage. No problems what so ever with customer services, had a problem connecting to a Google account, turns out it was user error (Oops) Coverage so far has been no problem, its O2 anyway.

So far .... Very happy
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Reviewed by Terry from UK on 5th Apr 2014
Really great 5 star service from Tesco - I had a PAYG mobile with Tesco for years but now pay £10/month on contract and can't fault it. Very helpful customer service when I had a few questions and they transferred my number to my new phone quickly.
I can't see me using anyone else.
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Reviewed by Karen from Uk on 27th Mar 2014
Really disappointing service from Tesco Mobile. Got a Nokia Lumia phone on 24 month contract back in November 2013 which stopped working and as I didn't take insurance we went back to Tesco through our Warranty to get it fixed. This was back in November. It took about 7 calls to eventually get packaging sent to us to send the phone back (took till February) sent on 25th February and phoned today to be told they had not recieved it!!
I have my proof of purchase from the post office but now I have to wait for another pack to be sent through to me that I'm guessing by previous Tesco standards will take another few months! I wouldn't recommend going through them at all- there are much better companies that provide s better service than this - Tesco you have become too big to care is how I am left feeling !!
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Reviewed by Ali from United kingdom on 27th Mar 2014
I've never had tesco mobile before but I got it for my 4s, and now my phone has terrible signal.. And everytime my mam tries to ring me, it says 'no service'
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Reviewed by Susan from England on 25th Mar 2014
Absolutely hopeless overseas call centre. They are really good at apologising and really bad at sorting out your problem. Use them at your peril.
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Reply by huh? from england on 10th Apr 2014
actually all call centres are up north (england)

Reviewed by joe from uk on 24th Mar 2014
Took out a contract with Tesco mobile in august 2013, seven months later my iphone4s Developed problems with its WiFi not working, (GREYED OUT) apparently due to problems with apple updates ios7 causing the WiFi chip inside the device to overheat, anyway regardless i could no longer connect to the internet without having to use my data, so i got in touch with customer service department at Tesco and they arranged for me to send the phone back to them for repair, i heard nothing from them for ten days so i called the customer service team to find out what was happening, only to be told that my phone was out of warranty because it had been tampered with, when i told them that the phone had not been tampered with they then gave me a list of reasons why there engineers had come to this conclusion, and to why an out of warranty decision had been made, apparently the phone had been opened by an unlicensed repair Centre, (NOT THE CASE) since i joined Tesco mobile in august 2013 the phone has never been touched by anybody, it worked fine until i lost wifi which is the reason i got in touch with Tesco in the first place, another reason for it being out of warranty apparently, is that i've had a repair done to it such as a screen replacement, or internal work done to it such as the phone being reworked,(SIMPLY NOT THE CASE) Then the representative took to the engineers notes, and explained that, reworked means being opened and having none genuine parts installed, and or the phone had been unlocked by a third party, since i had the phone it has never tampered with and has always been looked after, and for for the engineer to say that it has been has left me with no faith in dealing with these people in future, i bought the phone in good faith with a contract over two years and now im stuck with a device that is useless, at the end of the conversation with the customer service rep, he advised me to get in touch with apple and see if they can help me, why could they not of advised this in the first place, it would of saved me alot of time and Dissapointment in the long run, Terrible customer service, and at the end of my contract will not deal with them again.
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Reply by marta from uk on 9th May 2014
I have had the same issue with my iPhone 4s from Tesco. I went to Apple and they gave me the spiel about one of my wifi antennae being broken and when the iOS 7.1 update came along and needed to use one of the broken wifi antennae it caused my wifi to fail. They suggested going though trading standards to talk to Tesco or buying another iPhone from Apple. I am about to approach Tesco but don't have much hope after reading your review.

Reviewed by David from Uk on 24th Mar 2014
Been with tesco for 2 years on pay as you go . Great deal as you put in top up of £10 and it increases to £30 plus 5000 free texts , decided to up grade to a iPhone 4s on pay as you go , still having great deal with top up & 5000 free texts but decided to have internet at £7-50 per month and it is total rubbish, very very slow , cannot even connect to Facebook as it takes to long ....... Is this the norm for tesco internet , if so although would not like to leave tesco , it's pointless to stay as there internet is totally rubbish, just in case phone not set up right , any ideas or bye bye tesco. :(
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Reviewed by Alexandra from United Kingdom on 19th Mar 2014
Bang on! Absolutely super service and worlds apart from my last provider EE. Tesco Mobile you're simply super tally ho!
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Reviewed by soti from uk on 17th Mar 2014
best customer service ever

best support when i accidentally used more data, they put the money back in.

voicemail free call, customer care free call

i pay monthly £7.5 and i have more than i can use on data and texts and calls.

dont know why people use the pay as you go since the min montly is so low and they always always at the end are using more than 10pounds.

i put 4 stars though cause signal is not f*** 99% coverage
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Reviewed by matt from uk on 16th Mar 2014
been with tesco mobile for a year now can not fault it one bit signal is bang on ( they use o2)
plus the cap is awsome not stressing how much will my bill be this month like ornage
same amount for the last year
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Reviewed by Skip from england on 13th Mar 2014
Tesco Mobile is absolute junk! Bought a new phone whilst working away last year from tesco because it was convenient! Worst decision ever! Got it home and signal is rubbish! Can't swap it now had it too long, it'll cost £20 to get it unlocked, but not sure if i can before i,v had it for 12 months? Looked on Tesco/O2 coverage site and it said good/outside-patchy/inside for my postcode, whereas in fact it is patchy/outside-nonexistent/inside. Should'nt OFCOM have a word! Now I refuse to buy anything from TESCO!
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Reviewed by Ben Dover from England on 10th Mar 2014
Tesco mobile are utter rubbish. Bad signal. Don't tell you the cost of a call to cutomer care. Expect your phone to be the latest thing.
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Reviewed by pete from uk on 8th Mar 2014
Do not use Tesco mobile bought samsung s4 at christmas I cannot get internet so Tesco offered me £120 and told me to sell the phone, I am now stuck with a further 22 months at £30 per month, what a waste of money thanks alot tesco
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Reviewed by Alex from Scotland on 8th Mar 2014
Been reading all these poor reviews of Tesco Mobile, a bit shocked really. Myself and several family members and friends have been using Tesco Mobile for years and have never had any issues. And no I don't work for Tesco, but I do work for another of the big 4 mobile companies, not O2 either. I wouldn't touch them with a barge pole! Hubby and I recently went on to a £10 a month contract, using iPhones. It was a seamless change, had our numbers moved to the new sims within a day. We recently added our son on a £7.50 monthly contract. Even if we don't use all our minutes, texts or data in the 30 days we're still saving a good bit from the PAYG triple your credit deals they have. We live fairly rurally and always get a good signal from O2, never had a good signal from any of the other networks we tried. I've always been happy with Tesco, they use O2 so their signal is good, their customer service, on the odd occasion when I've needed to call them, has been fine (and it's in the UK unlike most other networks). Overall really happy with Tesco and will be staying with them unless someone comes up with a better deal - I'm only loyal to certain degree :)
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Reviewed by robert from scotland on 6th Mar 2014
worst company I have ever dealt with by a country mile . I tried to join them and had to sign forms online with an electronic signature , 3 times I was sent the 3 emails with the agreement and the password and got different error messages every time . spent considerable time on telephone to their customer services adding £10 to my phone bill . I was told a manager would sort out my problem in 24 hours despite writing to them I have heard nothing 2 weeks later . They also still have my money as they take a payment up front . I was told if I didn't sign the electronic agreement it would cancel after 24 hours and I would be refunded in 5 days. I informed them my bank accepts instant payments so they could refund me instantly , they said oh! you may get it quicker than 5 days then. 14 days later no refund probably want to make more money from me having to call again . Believe me I have had a very lucky escape , if something goes wrong this company are not interested in helping you.
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Reviewed by Paul from UK on 5th Mar 2014
Service disappeared yet again ... it was fine all day up at the hospital but here, where I live, it is sporadic at best.
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Reviewed by Paul from UK on 4th Mar 2014
Service has disappeared yet again this evening ... no texts, no calls ... when I managed to make a call this afternoon after several attempts, it was even cut off in the middle of the conversation. Appalling network.
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Reviewed by Ajie from Hampshire on 4th Mar 2014
THIS IS THE WORST NETWORK EVER!! I have had my contract with this company for about 6-7 months now and I have had enough. I donít even know where to start; the companyís customer service is un-doubted the worst I have ever experienced in my life. They are unhelpful, confused and very rude. No one there knows what he or she is doing or how to communicate amongst each other. I canít even explain what processed me to open a contract with them in the first place but itís the biggest regret of my life. They donít compromise with customers and itís always a thing that they are right and I am wrong. Unapologetic they are and extremely CONFUSED as a company. Really and truly they should stop and just do what they are good at. Itís not by force. The network itself is utterly rubbish so for one that doesnít make sense. I am soo upset with this company and the so-called managers are even worst than the regular advisors. Honestly I am disappointed because I expected allot more from Tesco hence why I gave them the benefit of the doubt and joined their network, not only this but as a respectable company they simply let me down. If you are thinking of joining them DO NOT!! You have been warned!!
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Reply by robert from scotland on 6th Mar 2014
everything you say is totally correct , I was passed from department to department and none of them helped one little bit . I'm very lucky I never joined them all they managed to do for me when I tried to join was take two payments of £23 from my bank account and run up my phone bill. 14 days later still not refunded.

Reviewed by Lewis G from England on 4th Mar 2014
I dont either understand all the back reviews of tesco mobile. its virtually o2.

just got a pay monthly contract and i cant fault the signal been close to perfect ever since i got my phone! alot better in my area than vodaphone and EE!

maybe its different for other people but i seriously cant fault tesco mobile at all! im staying.
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Reviewed by Paul from UK on 1st Mar 2014
For a while now, intermittently but with increasing frequency, there have been times when I have had no service from my home - no texts, no calls, no data. Then, when I check out the O2 status page, I discover that yet again there is a problem with the local mast. It's good that they do keep the status page updated but this intermittent lack of service is infuriating.
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Reviewed by andy from uk on 26th Feb 2014
I bought a Samsung mini galaxy with Tesco mobile - it is pay as you go as I hardly use the mobile.

The problem is that the credit I put on just gets taken by something , maybe incoming calls or texts , although I hardly have any, so when I come to use it there is none left like when I needed to call the AA and ran out of credit.

I put ! 10 on I have made 1 call, it was 8.22 about 10 days ago I havnt used it since now it is £2 !

I cannot find any reason so I am taking out the sim card after this 2 and going back to using someone else.

My old mobile had £10 on it for emergency's only for several months - I will never use Tesco for phones or broadband again.
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Reply by Alex from Scotland on 8th Mar 2014
I had the same problem with my Samsung phone. My credit was vanishing and my phone wasn't being used all that much. I checked with Tesco, turns out I'd left my mobile data switched on which meant my phone was always 'online'. Turned it off, not had a problem since. So check your mobile data isn't on. If you have wifi and mobile data switched on, your phone will use mobile data over the wifi. Lesson learned, the expensive way!

Reviewed by shaun from uk on 25th Feb 2014
The idea for me was £10. Turns to £30. All well and good. I thought. I used my paid £10 for 5000text and 500mb internet. Again great till I goto use the internet. Total garbage. Takes several mins to conect even to google cant do jack..... . Using a brand new samsung galaxy s3. Same happebs on other phones so we all understand its there network. Aviod
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Reply by John B from England on 6th Mar 2014
You need to turn of the DATA setting in your system settings as it will always be connecting to look for updates, etc and also make sure that you have set any updates to WIFI only,,,,

Reviewed by adam from UK on 24th Feb 2014
Do not purchase

Parental control lock is on by default. There is no way of unlocking it without credit card and credit card check will fail at address line

Unless you are 12 years old forget it!
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Reply by Alex from Scotland on 8th Mar 2014
Every mobile network in the UK has a content control bar on it, so it's not just Tesco. But if you use wifi there's no content control bar.

Reply by Lewis from uk on 16th Mar 2014
If you go on the tesco mobile website there is a form to remove parental settings within 48 hours of completion. Hope this helps

Reviewed by Barry Toogood from UK on 18th Feb 2014
Absolutely useless.

Took my order online, sent me nothing at all for 6 days, then emailed me to say they'd canceled my order because i hadn't signed a credit agreement.

Long calls to 0845 number at my expense and they say they can't do anything but I'll have to resubmit.

Stuuf the lot of them - avoid like the plague
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Reviewed by bobby from uk on 17th Feb 2014
trash network
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Reviewed by Sarah from Uk on 15th Feb 2014
Absolutely rubbish!
Have been trying to top up my daughters mobile for the last 20 mins. The totally awful automated service does not recognise the numbers punched in, adds other numbers and now that I've given up and decided to call their customer care, I can't even get through to that. This is not the first time it's happened and have tried using my mobile and the home land line. Same result eveytime. Get your act together Tesco and sort it out!
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Reviewed by Anthony from UK on 14th Feb 2014
I just found out my dad has been using a Tesco pay as you go tariff.

He was raving about it saying that for every £10 they give him an extra £20 of credit free.

It turns out that on their standard tariff they do actually treble your top up - although the "FREE" credit has to be used within a limited time. What is not clear until you speak to them is that at the same time they more then treble the cost of calls from 8p/min to 25p/min (texts increase from 4p to 10p each).

On their "light user tariff" you get 62.5 minutes talk time for £5.00 but on their standard tariff you only get 60 minutes talk time for £5.00 and thats if you manage to use up all of the free minutes in time or you get just 20 minutes for £5.00 if you don't use the free minutes.

By comparison O2 are giving me 500 minutes for £5.00 on my own sim-only tariff.

Its just another example of how Tesco tell you they are giving you something for nothing but manage to charge you over the odds for it anyway. Why cant they just be honest about it and say "not only is this option more expensive but the minutes you are paying for expire within the month if you don't use them".
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Reviewed by mark from uk on 12th Feb 2014
I joined from 02 and did find it wasnt quite as good a signal at first. I think it could be the phone itself. Otherwise I have just completed my 24month contract and found tesco to be really good. I find people at my work seem to have quicker internet on orange but again it could just be their phones. I am sticking with tesco.
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Reviewed by samantha from u.k on 11th Feb 2014
ordered a contract well over 2 weeks ago and i still have not recieved the mobile and the customer service is shocking they would not even put me through to the supervisor to ask what was happening, they happily took the first payment from my bank and they will not even answer my question "were is my phone"
worst service i have come across !!!
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Reviewed by Frank. Tuckerman from U K on 9th Feb 2014
I am surprised at the negative feedback about Tesco mobile and their service. I have been with TESCO mobile for the last 20 months and I will be staying with them. I have no problem with the line signal or quality. No drop outs or missed calls/texts, and no problem whatever with the customer service. The only other network I had was with asda mobile. Now if you think that Tesco mobile is bad you should try asda you will soon hurry back to TESCO. I will say that I do not use the internet on the phone as it is way too slow but that is the phone not the network. Way too much negativity here LONG LIVE TESCO Mobile.
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Reviewed by Clive Bate from UK on 8th Feb 2014
I was on O2 for a few years & i never encountered any problems. ''Which'' recommended Tesco on TV. I moved from O2 to Tesco because it was cheaper. Tesco use O2 network so obviously i thought Tesco's signal would be as good as O2's. How wrong i was. For six months i have had signal problems every other week. This week i sent a text to someone on Wednesday evening. They received my text on Saturday morning at 4-59. Disgusting to say the least. I am now leaving Tesco. They are rubbish.
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Reviewed by Bob from UK on 31st Jan 2014
Appalling service. Phone packed up after 6 months. Sent it off to the repair centre to be told it was an £85 repair bill. Told them I didn't want to do this as I had purchased a cheap back up under the existing contract. Tescos won't supply an engineers report saying what was wrong with the phone and just said they were not able to repair. I did all the chasing and phoning and had no contact from them. As an insulting gesture they offered me 500 club card points as an apology. Now I want to leave only to be told I can't until the contract expires.

STAY CLEAR.
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Reply by paul from england on 10th Mar 2014
this review is very nearly the same as the problems i had !! only thing different is they offerd me 1500 points for my trouble sent phone in still under warranty for a simple fault not always switching off only to be told there was aproblem with the screen not under warranty ! problem still not resolved they never ring you you have all the ringing to do. i banked with tesco but have just cancelled my account in protest worst customer service i have ever come across avoid tesco mobile like the plague !! totally useless

Reviewed by Pathfinder from UK on 29th Jan 2014
Beware just cancelled order due to Tesco's total lack of reliability and probably some mistruths. Phone failed to arrive in 3-5 working days. Parcel Force tracking was uninformative. E mailing Tesco reply was for me to contact sales on a 0845!!! number. So rang them they couldn't help me said despatch team would sort it and ring me within 48hrs. Failed to ring in 48hrs so another call to sales who spoke to despatch and sales told me phone had gone missing and they would have to ring parcel Force locate it, what did they do in the 48hrs? and until they located the phone they would not send another one out. Lot more talking leading them basically suggesting a fraud. That was it so I cancelled and a strongly worded letter has been sent. That evening spoke to O2 sorted contract phone arrived next day, job done. So beware..of Tesco's service.
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Reviewed by Stephen sheridan from uk on 28th Jan 2014
Tesco mobile will save you a fortune because I find the coverage negligible and cannot make calls or txts when I want to, thus saving money. Terrible service.
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Reviewed by hans from Ireland on 27th Jan 2014
The cheapest by far .Customer care good but should sent an Email if they change my Tesco web page.Had to re register.
Be with them for 4 years now
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Reviewed by Stefan from UK on 26th Jan 2014
I have been a contract customer with Tesco Mobile for several years. I have no issues with their service. I tranfered my number in and I am now sim only having bought a Samsung Xperia Z from Tesco Direct. The prices keep getting better and bettter. The only negative point would be the level of 3g cover. I understand that it is getting better and it needs to. The level of 2g cover is really good so you can use the phone in most places. If you spend your time exclusivly in large cities then you might get excellent cover from another provider. If you enjoy the countryside then Tesco Mobile will give you good cover.
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Reviewed by kelly from uk on 26th Jan 2014
Took out tesco mobile contract WORST thing I have ever done, first of all sent phone off to be fixed after scroll button broke to be told Tesco couldn't fix it as the screen and buttons were badly damaged and would cost to much to repair, Mmmm the phone worked ok just the scroll button stopped working!!!! They advised me to buy a payg phone so I could carry on using contract sim, so off I went to Tesco shop and purchased a sparkling new phone inserted sim and back on track, well for 6 weeks anyway because this time it would not charge, rang Tesco and they arranged for phone to go get fixed, this was on 3rd of January after numerous phone calls plenty of excuses from customer services Iam still waiting for my phone on 27th January.
Absolutely disgusting customer service and repair service is appalling, would not recommend to anyone. AVOID TESCO MOBILE !!!!
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Reviewed by Karen Oliver from England on 26th Jan 2014
I have just wasted one hour of my time trying to register a new tesco pay as you go sim for my teenage daughter's phone. Their registration process is long and tedious to say the least and when I finally managed to talk to someone via live chat, I was told I needed to phone a premium rate number from my daughter'sphone to activate the sim? Really?!!!!!!!!! Why? Never heard this one before hence my daughter ended up going out without a phone so I had to give her mine to use in case of emergencies. We are so not happy....Tesco get your act together and fast if you want to keep your profits flowing. Shame I have to give you one star! When you deserve nothing at all for service and customer care.
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Reviewed by Samla from UK on 14th Jan 2014
Terrible - wasted about 2 hours trying to make a £12.50 payment on their website - payments do not work and their customer service is not helpful at all - DO NOT USE TESCO MOBILE!!!
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Reviewed by Ian Poole from uk on 11th Jan 2014
Have been using Tesco mobile for about six months and have hade no complaints at all. I live in Manchester and I know the 02 network here works well. However I have recently had to start sending buisness texts abroad and I need conformation of reciept of texts, this has not been forthcomeing. I checked it out on nokia forums as I use a nokia N8 handset. They tell me that delivery notification is a Network service so I will have to contact Tesco. I first checked that all the settings on my phone were correct and rang customer care. Unfortunatly customer care couldn't help me, all I wanted to know was if Tesco network supported text delivery notification. They transferred me to there tech division who also did not have a clue and wern`t prepared to check it out for me. So now I feel I have been left totally in the dark. For this reason I am only giving Tesco one star for answering there phone.
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Reviewed by amadeyus from UK on 6th Jan 2014
They do not care about Customer Service. Be advised - take your business elsewhere.
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Reviewed by stacey from wrexham on 5th Jan 2014
I have bad debt an needed a new phone quick so I took out a contract with tesco I have been with them over 3 years hardly ever get signal in my own home or at work whenever I ring them they tell me the mast is down or I need to change my sim with ive tried many times they always say I will be reimbursed for any lost of signal with I never receive if u are plannin on going with tesco an have money to get a phone elsewhere DO IT TESCO SHOULD BE A LAST RESORT FOR ANYONE!
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Reviewed by Sammy from England on 4th Jan 2014
I'm not sure why everyone's giving Tesco bad reviews, it's extremely cheap and has excellent coverage.
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Reply by Timmy from UK on 18th Jan 2014
Totally agree with you.

Reviewed by Caroline Stewart from England on 22nd Dec 2013
Took a two year contract out April 2012. Monthly Cap on a Sony Eriskson. In June 2013 the phone died. Was told by a smug kid in the Tesco Barrow in Furness Store I should have extended my insurance. Since June 2013 until April 2014 I have to pay £10 a monthfor a Simcard, otherwise as the smug kid told me if I dont I will be blacklisted. Take heed do not ever get a phone from Tesco. After April 2014 I am looking forward to confronting this kid again and telling him what to do with his Tesco service!!!!
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Reply by JD from UK on 21st Mar 2014
why not tell the smug kid that the phone would be extended to last more than 12 months and that under the sale of good act they did not sell you a product fit for purpose. If that fails you should have told them that you would apply EU rules which offers a warranty of 2 years on electronic goods. Lots of protection and threats just need to know what to say.

Reviewed by Malcolm from England on 14th Dec 2013
I took out a Tesco sim only so far so good. I then took on a Samsung s 4 as well. cut off from old supplier 2 days before phone arrived. phone was blocked took 2 days and approx. 3 hours of phone calls to Tesco. then couldn't get any signal in my work environment. phone had to go back so I ordered a sim only to use in my original phone. Tesco then transferred my number to the wrong phone.to rectify this they had to disable both my sim only contracts 2 days later I am still without any phone to use.To make matters worse Tesco say I have now reached my limit of usage on both phones.how is this possible when we don't have any phones that work.by the way technical support said these modern phones don't have good arials not like the old phones a bit late now .still without any phones
Tesco is an absolute joke. pay the extra and go with o2 direct I wish I had stopped with them.
if I could give Tesco a star rating I would give minus 10
pathetic service
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Reviewed by Lavinia Niall from Ireland on 14th Dec 2013
Awful phone network wish id never switched have no signal since Tuesday cant go online certain times can only make calls.Customer service crap they say its the mast or I need a new sim they don't have a clue.I only hope I can get out of this contract.Anyone thinking of switching don't.
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Reviewed by Tony from uk on 13th Dec 2013
Tesco sales people very good (convincing) signal ok to start, now 10 months in and signal is very very very poor and NO support from tesco!!!
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Reviewed by SIMPLEDON from UK on 13th Dec 2013
Budget network so budget customer service,you get what you pay for you mugS. Go with a proper network!!
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Reviewed by sharon spence from england on 10th Dec 2013
Had no proper signal for days just keep getting fobbed off, im self employed and lostwork ,ive called 3 times and they dont give a toss im furious gona go elsewhere when my contract runs out.
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Reviewed by niks from uk on 7th Dec 2013
Was with Tesco for 3.5 years. My thoughts?

Too expensive
Good customer service
Lack of range of modern handsets on upgrade
Uncompetitive
Data allowance too restrictive -no unlimited option.
No loyalty to long term customers

I left Tesco to go to three. I wouldn't recommend and would not return as as a mobile customer. To be honest I didn't realise how unhappy I was with three until I left. I now feel like I have an amazing deal elsewhere.

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Reviewed by valerie Boyle from UK on 4th Dec 2013
I have purchased a samsung galaxys3 mini from Tesco Mobile on O2 network in january 2013 the phone developed a fault and is still under warranty. I sent to tesco repair centre and they have said warranty void as evidence of Liquid Damage. This is totally untrue as my phone has never been near or had any liquid spilt on it. My phone is still like new. I asked tesco to provide me with proof of damage and they have refused. Wonder why? I would never purchase another phone or recommend Tesco Mobile to anyone again Their customer Care I am afraid is Customer Do Not Care
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Reviewed by Martin Moore from UK on 29th Nov 2013
Poor coverage and never improved in our area (Brentwood - Essex) for two years. Finally got around to moving our son over to Virgin.
Took an hour of misdirection on the phone within Tesco Mobile before I was finally put through to the right department to get a PAC code.
Absolutely atrocious service
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Reviewed by Brian from UK on 25th Nov 2013
Had my Galaxy Ace over a year. Phone OK,O2 network coverage terrible. Virtually daily no coverage available. Cannot wait for contract to end. Would not touch Tesco mobile again. Quicker to semaphore.
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Reviewed by paul h from ukl on 25th Nov 2013
ordered iphone 5 from Tesco mobile but delivery never arrived but they had taken the money from my account having phoned the customer service dept they said the delivery notes had been lost in the warehouse but they did not know why? they said it would take 48 hours to find out why and then they would provide a answer. I told them that was no good and I wanted a answer straight away, this was meet with sir either wait 48 hours or cancel your order" well you know what I have done cancelled!! only to be told it could be 5 days before the money goes back on my card! Can I warn everybody stay away from TESCO MOBILE at all costs this Christmas they are RUBBISH! You have all been warned TESCO MOBILE = RUBBISH.
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Reviewed by Emily from UK on 21st Nov 2013
I have had two 24 month contracts with Tesco mobile and have never had an issue with them at all. The staff in store were very helpful and polite and even helped me to set my phone up with apps and email. No issues at all with my first phone, never had to ring customer service, very cheap contract. The only network I can get signal on where I live is O2 or Tesco mobile because they run through the same signal service, therefore, top notch signal. I have had several problems with my new phone but this is a fault of HTC, not Tesco. Each time, I have rung up the repair centre, they have dealt with my query quickly and efficiently. They sent out a bag free of charge with postage paid for me to send my phone to them in. Each time I have sent the phone back they have fixed it and got it back to me within a few days of postage. Can't fault them for anything.
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Reviewed by Peter Howarth from UK on 20th Nov 2013
I am currently on Tescos pay-as-you-go plan and I wish to change providers. Last night I phoned to get my PAC number, using my mobile as I thought it would be a free call. When I finally got through to speak to someone he would not help me because I did not know the balance on my account. This was because I had been paying for the call. I then checked my balance and called back, as instructed, but after hanging on for about 10 minutes I gave up. I then discovered that I'd been charged for both of these calls, and all-in-all I had spent about £3 without getting my PAC.
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Reviewed by Ebru from UK on 19th Nov 2013
To sign a contract with Tesco mobile was the biggest mistake I have ever done in my whole life and it's not an exaggeration at all. I signed a contract for I-phone monthly contract. Received my phone and used it for few weeks with no problem. Once my data limit run put I turned my data services off and that is when the problem started. I stopped receiving messages if I wasn't connected to the internet. When I called and told them that the assistance on the phone almost laugh at me and said its impossible. It took me 7 phone calls ( 40 minutes each on my lunch break) to explain the situation as they did not want to take responsibility. They first change the sim card (which left me without phone for two days) then that didn't work, they said we will change the phone. Ok we done that again, no change. At this point I had to call them everyday continually for two weeks!! At the end of 100 hours of talking to Tesco mobile they said they cannot resolve the issue. After another 60 minutes solid call, they offered to cancel the contract. Each time I called they had no record of my previous conversation so you need to explain everything again. I sent the phone back and haven't heard from them for two weeks. I chased up and they did not know where the phone was. When I said I have a prove from post office, they suddenly found the phone. By this time I had few nervous break downs and spend my entire lunch breaks for 4 weeks on the phone to them When I thought t he nightmare is over after one month and I agreed with them to cancel the direct debit, they withdraw £112 from my account first and claimed further £532 !!! Absolute and utter fraud! Tesco should stick to selling horse meat instead. Absolute nightmare of 3 months and still continuing...
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Reply by Tommy G from Uk on 5th Mar 2014
When you turn data off on an I phone you don't receive messages from people with other iPhones as these are iMessages which are sent using your data service!! You would need to turn off your IMessages then your phone would have worked fine!! Doh!!

Reviewed by Sir Terry from UK on 18th Nov 2013
Tesco mobile as with all things Tesco are extremely
Awesome.
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Reviewed by Simon Kimmins from uk on 15th Nov 2013
Worst thing I ever did was change to Tesco, From day 1, I could not get signals, data, messages......anything. It has taken 16 months to get out of the contract. I can see the nearest mast from my house but don't get a signal downstairs, don't even get notification of missed calls. Will give one star because the phone staff were always friendly, even if they could not help much
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Reviewed by James Manion from Scotland on 14th Nov 2013
Anyone thinking of going with Tesco mobile .... Don't waste your time! Ordered a phone on Monday, they didn't email out the proper documents so the whole order got cancelled! Even though the people on chat and customer services told us the phone was on its way and would be here any day. Had to reorder and was told it should be here by Friday. Paid the first month twice now! Spoke to someone else today who told me it wont be dispatched until tomorrow afternoon! Spent the past 2 days in the house waiting on something that was never going to be here!!!!!! To top it off the guy on the phone hung up on me when I told him I wasn't happy, total joke of a company. 3 can have it here by tomorrow if I order today!!
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Reviewed by kaz c from england on 9th Nov 2013
after being locked into a veey expensive 2 year contract with orange and suffering there dreadfull network coverage and customer service based somewhere near outer mongolia ( with accents to match)
tesco is like a breath of fresh air yippee
I finally have a signal in my workplace
and home the contract ive took on the galaxy s4 is a third cheaper than what I was paying with orange and I get more data
and calls than orange im very happy chick
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Reviewed by Brad from UK on 8th Nov 2013
I hate tesco mobile! It is rubbish! Messages fail to send and there contracts are rubbish! DO NOT go with Tesco, go with Virgin Mobile £15 a month
*Unlimited calls
*Unlimited Texts
*Unlimited data and web!
#should've #went #with #virgin
Expierence
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Reply by Lewis from uk on 16th Mar 2014
So the virgin unlimited tarriff is awful. Of you read the small print its for existing customers and the data usage is on a fair usage of 25mb a day so thats around 750mb a month. What a pointless tarriff

Reviewed by Jane from UK on 7th Nov 2013
POOR POOR SIGNAL I depend on my phone for my work out and about on visits in the community and i have had nothing but trouble with my signal ! I use a satnav through my phone as well and this has failed on me countless times due to poor TESCO signal - I am really disappointed at their poor signal coverage - don't go there!
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Reviewed by Jack Maltby from England on 4th Nov 2013
Been having problems with Tesco mobile signal (lack of) for a month or more
The "CUSTOMER DON'T CARE TEAM" care is useless, and their idea of responding to a problem is to ignore it.
I've finally given up trying to get them to do something and passed my complaint on to Sir Terry Leahy.
Watch this space!
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Reply by Brad from UK on 9th Nov 2013
I totally agree, they don't do a thing about it

Reply by Phonedewdz from Congo on 2nd Feb 2014
Mate, listen. Terry Leeweey dont even work there anymore.

Reviewed by Sarah from UK on 29th Oct 2013
Very impressed with tesco mobile!!! I had my sim card stolen on Saturday night and rang tesco mobile costumer care at about 5pm Sunday. They blocked my old sim straight away and told me they would send out a new sim. I was told it would take 3-5 working days, so I wasn't expecting it till at least Wednesday. I got home from a couple of nights away on Tuesday evening and found my sim card sitting waiting for me!, When i put it in my phone my number was the same and all my texts came through!! On top of the superiorly quick turn around, he woman I spoke to was absolutely lovely.
tesco made this inconvenience as convenient as possible!:)
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Reviewed by ian dixon from UK on 29th Oct 2013
Why should they get three chances to fix your phone going to trading standard one chance should be sufficient to repair your mobile absolutely fed up with this now
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Reviewed by Dave from Great Britain on 27th Oct 2013
Just tried to use PAYG sim after less than 9 months not being used, sim card inactive & £25 credit lost, i was NOT advised there was a time limit when i bought the card, checked terms & conditions & there it is-disconnected after 6 months unused!, that sucks!!!!!!!!!!!!!!!!!!!!.
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Reviewed by Peter K from UK on 21st Oct 2013
Worst network I've ever been on, virtually no mobile interenet anywhere as jumps on the back of o2 and straight to the back of the o2 que..Should be took to court for false advertising and selling a product that does not work with regards mobile internet..NEVER EVER join this network.
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Reviewed by Simon from Uk on 20th Oct 2013
I've had the Blackberry 9320 on Tesco now for 5 months. My only issue is with coverage as there are certain areas where I have no network at all and other areas where it's patchy. I must just be unlucky, the places I frequent. It's just so infuriating when everyone around me on alternative networks have a good signal and mine is non existent.
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Reviewed by positive from uk on 19th Oct 2013
I wouldn't recommend Tesco. Was with them for 3 years. They offer a deal and at upgrade it's much worse. They are more expensive than rival providers. Offer no deals for long term customers. Their choice of handsets is limited. Each time you upgrade it costs much more for much less. No unlimited internet either. Which doesn't work for modern smartphones. Go over it costs a fortune. To leave takes 45 mins to get Pac code. Sales person trying to persuade you to stay offering no incentives to do so. Limited internet is very slow so you use more data and run out before end of month. I wouldnt recommend left and got a better deal with another provider and am now a satisfied customer elsewhere.
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Reviewed by Shanice from UK on 15th Oct 2013
Been with Tesco for 7 years and never had a problem until I ugraded my contract to a Samsung Galaxy S4. The phone itself is great but I hardly ever have any signal. It can sometimes take up to 14 hours to send messages and I cannot receive calls. It took me 4 days to recieve a message from my. I had told Tesco and all they said was that i could send the phone back to them and they would repair it. It shouldnt be broken its not even a month old! I am appalled with them, it is so frustrating and stressfull when I cannot get hold of people and they cannot get hold of me. Tesco service is appalling, when contacting them they told me the signal in my area is fine, I had already mentioned this in my email to them. I beleive it was an automated reply and i am not impressed.
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Reviewed by lily from england on 11th Oct 2013
its everything you should expect from a good network although a few times when it shuts down or your phone acts up a bit.But over all it sort of average I would say 45% out of 100% not amazing :(
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Reviewed by Daz from UK on 3rd Oct 2013
Been a customer since they started and have been happy until now. Service has become awful over the last 12 months and they can never tell me the reason why the service goes down. The last time it went down it was 5 days which is appalling. (West Sussex)
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Reviewed by Solomon from UK on 2nd Oct 2013
I've been tesco mobile user for the last 18 month. The deal I've got wasn't bad at all £25 for 750 min plus 5000 text 1gb data. What I'm not happy with is that they introduced cupping your bill sometimes ago includin a big advertising campaign all over the place. I've asked to cup my account in three occasion for the last 6 month each time their customer service advisors gave ma an empty promises. I found that big time cheat! I've been overcharged number of times and it sounds deliberat action to me by NOW. Also now I moved from London to Dartford the coverage is absolut disaster!!!
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Reviewed by Don from England on 1st Oct 2013
Have been with Tesco for nearly a year on a £7.50 contract. (500mins/5000text plus data and family bonus) Not had any problems and found their call centre staff both polite and efficient (and in this country). I travel around the country and can't understand the complaints about lack of signal when it's using the O2 network. Where else am I going to get such a good deal?
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Reply by Badbob from Scotland on 23rd Oct 2013
Another Tesco employee !!!!

Reviewed by Stephanie from Wales on 30th Sep 2013
I have had so many problems with signal...I end up getting texts off people a month down the line when they sent them, its ridiculous! and my texts never seem to send. I have nearly been with tesco for 2 years having taken out a 2 year contract, I break up in phonecalls..my internet doesn't even work! It won't even load up because of the signal. I wouldn't reccomend taking out a contract with this company, as soon as I pay off the rest of my bill..I'm switching.
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