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Tesco Mobile

 In a nutshell  
 

Date: September 2007

Tesco Mobile is a virtual mobile network, using the O2 network to supply its services, giving it 99% coverage of the UK population.



 

Note

Tesco also offers mobile phone insurance on pay monthly phones it sells.

User questions

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Im on pay monthly but only have 9 mins talk time left can i top up with a voucher as a 1 off?

Asked by Julie oatley from England on 6th Apr 2016

Why can't I upgrade my sim only?

Asked by Dean from UK on 23rd Mar 2016
I am on a 12 month contract with tesco I have made my payments on time but can't upgrade when will I be able to upgrade thanks.

My balance depletes when not making calls on my pay as you go phone. Why?

Asked by Peter Allchin from Wales on 18th Mar 2016
Two days ago I had £1.86 balance. Today, nothing. No phones or texts have been made. Depletion of my balance happens too often.

Reply by Steve from UK on 18th Mar 2016
Probably it's your smart phone sneakily nibbling data. Updating apps, checking emails, that kind of thing. You can set it to use Wi-Fi only.

Reply by Tim from Uk on 4th Apr 2016
Have you got internet on your phone? If you have turn off data roaming and my location.

See all 5 questions

Tesco Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it, and please ask questions in our User Questions section above. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 793 reviews:

Reviewed by Lisa from Ireland on 22nd Apr 2016
OH MY GOD TESCO SORT THIS OUT !!!ITS JUST DREADFUL AS MOST OF THESE REVIEWS ARE TERRIBLE ,,I HAVE JUST JOINED YOUR NETWORK 3 MONTHS AGO AND HAVE BEEN HAVING PROBLEMS SOO WISHED I HAD OF READ THESE REVIEWS FIRST .OF COURSE ILL BE TELLING EVERYONE NEVER TO GO WITH YOUS.
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Reviewed by Cerys from Britain on 12th Apr 2016
So, my phone stopped working completely at around 7pm last night so I checked my monthly allowance and it said how I had used all of my minutes, 5000 texts and 3000mb of data. Basically everything I get with my monthly package from the 23rd of March to the 11th of April, even though I checked on the 10th and I had near enough everything remaining, so I contacted my phone network and it was a problem on their behalf and would take from 2 to 6 hours to reimburse everything. I woke up this morning with still nothing left, so I went to the store and ended up contacting a manager who was very rude, and they had suspended my contract because I had used around 100 text messages in one day, when I'm entitled to 5000, they had planned on suspending my contract until the 23rd of this month which would of left me with no way to contact anybody unless I was connected to wifi. This has got to be one of the most ridiculous things I have ever heard of, suspending my whole contract because I used roughly 100 text messages in a day leaving me with no data, minutes, texts and also charging the £2.50 safety buffer I have in place.
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Reviewed by Mags from Scotland on 12th Apr 2016
Cannot wait till my contract ends worst signal ever the coverage is absolutely nil so disappointed.
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Reviewed by n hutson from England on 2nd Apr 2016
U feel that tesco don't care about you or your complaint after you have signed a contract with them have moned 4 times about coverrigde to sg192nj but falls on death ears even video trying to get a call out to prove to them that what im saying is ture hay ho 4 mouths to go.
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Reviewed by Jennifer from Ireland on 31st Mar 2016
My husband wanted to buy a new phone online on tesco mobile web.He bought it and paid.we got the confirmation email too. However the next day the purchase was declined for none reason. Just great. Tesco has the worst customer service. And the best our money will be refunded in the next 6 to 7 working day. If we want to buy another phone we are not allowed to do it for the next 6 months and the customer service told us to read term and conditions. SO ANYONE WHO WANTS TO BUY ANY PHONE FROM TESCO THINK TWICE BEFORE DOING IT AND BETTER FOR YOU TO READ THE TERM AND CONDITION PROPERLY. 2 years that i an a customer of tesco..i an very dissapointed ...and its the second time that tesco treat me unfairly. Thanks a lot tesco mobile.
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Reviewed by n hutson from uk on 29th Mar 2016
Brought s4 18 month ago had no reception the hole time sg192nj have taken phone back 4times but get a negative response and phone put down on me from customer care went in today to be told we can send phone away and you can keep sim but you still pay for air time even video try to make calls but I'm only one person will be going back to O2 and that suck for customer care.
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Reviewed by Tyler James from United Kingdom on 22nd Mar 2016
Brilliant network, better than the ones I've been with before! I recommend tesco mobile!
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Reviewed by Aqsa from Scotland on 15th Mar 2016
Tesco customer service have gone out of their way to help me provide documents which needed every little detail, to my insurance company for my claim. Every time I called, the advisors were polite and extremely helpful despite my persistent pestering, they made sure I receive all the required detail. The customer service is topnotch!
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Reviewed by becks from uk on 10th Mar 2016
My phone is great i love it. But the fact that tesco charge me extra if sending longer texts is really bad. This catches me out alot, I pay enough for my contract as it is thankyou very much!
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Reply by Paul from UK on 23rd Mar 2016
If your text message converts to a MMS, this would be why youre getting charged extra. After about the third page, send the message and continue to write out a new message with the rest of your text. This should avoid it converting to an MMS and being charged 25p :)

Reviewed by david vallis from uk on 9th Mar 2016
WARNING ....don't in my view ever consider using Tesco mobile. If something goes wrong and you need help the inaptly named customer service staff work as robots and have no idea of the meaning of customer service. There is no hierarchy they can pass you onto if you are not satisfied with their assistance leading to further frustration. Then of course there's the the signal which is at best intermittent and/or weak thereby giving a less than acceptable service. I should have read the reviews before signing up with them as it appears most people agree they are a bunch of wasters.
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Reviewed by Malcolm from England on 9th Mar 2016
To be fair to Tesco mobile customer services, they have always been polite and helpful during my contact with them. However the actual mobile service is the worst I have had the misfortune to use. constant lose of signal and very weak signal at the best of times. Using sims from 3 or BT networks I have a full strength signal so it's not my phone. Unfortunately only 3 months into an 18 month contract so a high charge to leave early, there should be regulation to allow us to leave if the service is constantly poor. Should have read some reviews before signing-up. Lesson Learnt.
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Reply by Mark from UK on 10th Apr 2016
That will be your area, as BT and 3 are using a different group of shared masts than what o2 and Vodafone use. As they keep upgrading the network they seem to be getting bigger and better, however you need to ask questions to Tesco about your post code and coverage.

Reviewed by Colin Pepper from England on 6th Mar 2016
Don't have anything to do with Tesco! They have cut my phone off EIGHT times in the last year saying I have exceeded my buffer limit when I have not. None of their staff can give me an explanation! They did it 4 days ago with the promise of a call back in 24 hrs, needless to say not heard a thing! Save yourself a lot of hassle if you are reading this and go elsewhere! I would not even rate them 1 star if there was the facility to put zero!
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Reviewed by John wood from Uk on 28th Feb 2016
Contacted teso mobile customer care Sunday morning. Phoebie was able to put my mind at rest. And solve my problem many thanks for all your help regards John Wood. Ref to premium texts.
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Reviewed by DR ANDERSON from uk on 25th Feb 2016
Well been with tesco Mobile for 7 and a half years and in that time, it's been good, the only problem I used to have is when they only did pay as you go, and their data rates used to be £4/mb now the thing that really set me off is if the Internet button got pressed by accident then there goes your weeks top up.
Since tesco started doing contracts, I join one of them it was 3000 minuets 3000 texts and 1gb for 30 pounds a month, what a deal at the time and triple clubcard points as well, then in 2011 I took out a new contract because my phone died for good 750 mins 5000 texts and 1gb of data, this was on a Nokia N8, great phone for its time however as that started to get fairly dated thanks to Nokia and Their Symbian operating system, I decided at the end of that contract it was time to upgrade and opted for an S4, only problem I had was the sim card was a different size, so called tesco and they said they can transfer my number to the new sim card within 24 hours I said great, they did it within 2 hours of that call was very impressed.
Now that contract is up, I took out a ten pound a month contract same minuets same texts and data and now I even get 4G! where I did not before!
So to sum up been with them 7 and a half years and in that time I have not been with any one else but I would recommend them to anyone.
Got 10 people to Join tesco and they haven't looked back.
Signal is good in most places and prices are amazing if I could give this 10 stars then I would but 5 is good enough!
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Reviewed by Joy from UK on 24th Feb 2016
Bad customer service, terrible app store!! I regret getting a contract phone with Tesco mobile!!! worse decision ever in my life!!!
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Reply by Dean from England on 5th Mar 2016
I joined Tesco Mobile last year irbid the best Network I have been with as I was with EE now that is the worst Network going!

Reviewed by Gary White from England on 20th Feb 2016
Worst customer service ever. A month after i was told I would receive a refund on a former contract, arranged in store. nothing!.3 weeks later was told original contract was still active even after my number was transferred to a new sim and contract. I will be playing their game when the next bill arrives, I am cancelling the direct debit until they sort it. Hard to find a phone number and link for the mobile section. Very good at selling, very bad with after sales help unless it involves selling more products to you. I should have stayed on payg.
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Reviewed by Shaz from UK on 18th Feb 2016
Tesco are absolutley amazing in UK. Very good customer service skills. Always sort problems out in one phone call. Never been let down by Tesco. Only wish i could have joined tesco years ago because my previous service provider VODAFONE was a total disgrace.
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Reviewed by Tanya from United Kingdom on 17th Feb 2016
I switched to tesco mobile just under a year ago.

The tariff I am on is a pay monthly sim only and it's a lot better value for money than Orange that I used to be on. I only pay £12.50 per month and I've only gone over that once when I had to make calls to numbers that weren't covered within the plan. (Which by the way was set out clearly in the T&C).

I've travelled back and forth through England and Scotland and never had any issues with signal either.

Changing over was quick and easy and the only time I had to speak to customer service was when I activated my sim and the staff were very efficient and friendly.

Well worth it!
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Reviewed by Tony Tardelli from UK on 17th Feb 2016
Tesco mobile is absolute disgrace. Never go with this company , they just want your money and staff at their Alloa store need to be re trained, they don't know the basic of the customer care and in particular their manager.

My phone is locked by Tesco because I have now got a new sim only card from another company. I have been advised that my phone should be unlocked between 7 to 28 days so I decided to get a new Tesco as you go sim for the duration . I hardly use my phone but it appears that my credit go down about £3 a day , I am not sure what I am paying for?
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Reviewed by T from Scotland on 14th Feb 2016
My phone keeps sending one person the same text over and over I've blocked the number it still happens how on this gods earth how am I supposed to get it to stop it isn't showing up on my messages? Customer services are as much help as a chocolate fireplace. HELP!!!!
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Reviewed by Monica Birchall from UK on 13th Feb 2016
Terrible service rude customer service and a total rip off.
Took out 2 year contract couldn't get a signal but they insisted I could even when I told them to check that I hadn't made ONE CALL from my address in 6 months.
I eventually bought an i phone and started to get a reasonable signal so I assume it was the phone they had given me!
As the end of the contract drew near I was in hospital phoned one day before the end for a PAC but didn't have the new sim card with me and was told I had to pay an extra month because I would be using their sim for one more day until I got home.
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Reviewed by Percy Thrower from England on 10th Feb 2016
My Tesco PAYG mobile is the biggest load of junk ever. Incoming & Outgoing calls keep cutting off ( wherever I am ), store assistant's only remedy was to wipe sim card no clue after that. Avoid like the plague !!!!!
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Reviewed by Mr Hunt from United Kingdom on 5th Feb 2016
I have never known such a bad company in all my life. my contracted phone broke with in two month and even though i was insured they refused to repair or replace my phone. the phone was already faulty but i was blamed for the damage after 6 months of them finally taking my phone and hoping for a new one they return the phone after 6 months and tell me there is water damage in the phone when the phone had no water damage when i sent it off. so even though i didn't own the phone for 6 months they still charge me and don't even apologise about my phone but will happily take my money. after the realization of not getting my phone fixed they said they will fix it for 90 pounds even though you could buy the same phone for £70 and the newer model of the phone for £85. so to rap everything up i have never known such poor customer value in any company and realize that they are happy to take my money for a non working phone.
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Reviewed by IL from UK on 30th Jan 2016
triple locked tesco phone 1pound for 4 minutes on pay and go cor we will have some of that I kiss you
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Reviewed by Mrs Heron from Uk on 27th Jan 2016
Disgusted in Tesco, again! Will they never learn! Read the press. Not shopping there anymore. Who do they think they are!
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Reviewed by M hillier from Uk on 26th Jan 2016
Never buy a phone from tesco. They don,t want to do anything Just take your money.
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Reviewed by Am from England on 26th Jan 2016
Taking more money off of me every month supposed to pay £33.50 a month for 2GB internet, 5000 texts and 2000 minutes for an iphone5s terrible deal total rip off. Constantly saying every month I've gone over when I still have all my internet, texts and calls!
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Reviewed by Simon Harfield from England on 21st Jan 2016
Tesco is a store highly suitable for old people as I saw a worker guiding an elderly lady to their car whilst holding their heavy bags of shopping. I also think that Tesco provides suitability to their customers because they provide benches where the elderly have a chance to sit down. Overall, the store provides well for all their customers of all ages!
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Reviewed by Dougie Shaw from UK on 18th Jan 2016
Tesco Mobile instore assistants & customer service are an absolute disgrace. Bought my phone from them together with a 24 month contract in September 15. Phone would not start up last night so took it back to Tesco Warrington. Assistant told me the battery had gone and being a sealed unit I would have to send it back to the manufacturers.
I asked what I was supposed to do without a phone. Assistant said buy a pay as you go from us.
I’m not sure what my rights are but Tesco Mobile were in no mood to help me in any shape or form.
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Reviewed by Pete from England on 16th Jan 2016
Love the Tesco mobile app. But I can't find out how to update it
And why can't it automatically stop me overspending??
I only have a limited amount of money.
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Reviewed by Thomas gourlay from Scotland on 13th Jan 2016
So many thing wrong I could go on forever rear but the main thing I'm annoyed about is that one day I got a £10 pound top up for my Microsoft 535 only used it very briefly outside my house and then again the next day a bit longer and I'm already out of data I don't know why anyone would chose to use telco to be honest because it is the worst network ever would rate 0 stars if possible.
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Reviewed by FrancesO from U.K. on 10th Jan 2016
Don't even think of it! Appalling customer service and technical support. Never helpful, took 6 weeks for my new phone to turn up as courier kept misleading everyone and not delivering it and tesco unhelpful. New phone then broke down and tesco said warranty was void because back cover was damaged. When phone came back, there was no damage. Can't wait for contract to end as had to get a new phone so I am paying twice.
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Reviewed by c.arbuthnott from england on 8th Jan 2016
I had my android stolen in Trafalgar Square late 18th December and rang Tesco 19th to cancel the sim and order a new one. I was told that I would get it in two days and that all my data would be available again once I rang them to activate the sim. By Christmas eve I still had not received the card and had to use a temporary number. By January 5th I still had not received the card and so rang again to order a new one .Again I was told to ring to activate once I had it.
I received the re-posted sim card on January 7th and rang to activate even though the number seemed active but there was no previous data - no contacts, apps etc.
When I rang I was told that there was no need to activate the number and that my data would not be retrievable unless I had saved it somewhere else. The operative was very surprised that I had been given all the above information by other colleagues.
So there were three incorrect pieces of information - the phone could not be delivered in two working days, there was no need to waste time ringing and holding on to find someone to activate the card and, most important of all, the data was not saved. I am more than disappointed.
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Reviewed by Jaime from England on 5th Jan 2016
Found Tesco Mobile fantastic! Had a good 2 years with them on my contract, I was able to change my tariff and I liked that flexibility as some months I would use more internet than others. I also liked how they texted me to remind me of my bill payments, and when I ran out of mobile data, texts etc.

I was very impressed when I cancelled my contract (not due to anything they'd done wrong) and they didn't try and sell me a new phone or contract that I didn't want, they simply cancelled my contract and even gave me advice on what sort of deal to get next based on my usage of minutes, texts and data.

The only thing I would complain about is that signal was occasionally bad. But this wasn't often and there will always be areas where it's hard to get good signal anyway!
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Reviewed by lauren from england on 4th Jan 2016
Stop moaning will yas about signal and coberag3 how about u have 14 days to cancel if it that bad bunch of jokes.
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Reviewed by Frances Crook from England on 3rd Jan 2016
Couldn't wait for my 24 month contract to finish - it did in September 2015 but Tesco didn't let me know .. only realised when I did a search. Tesco uses O2 network - HOPELESS!! Rarely got a signal at all - had to tell everyone never to ring me - couldn't switch of phone messaging and as a result of never getting sufficient coverage to retrieve messages, this caused me potential catastrophic health problems. Would I recommend Tesco Mobile ... sadly not!
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Reviewed by kate from scotland on 2nd Jan 2016
Poor poor poor! According to signal checker I should have full 2g and 4 bars of 3g. Ha ha what a joke, I can barely send or receive a text in the house, anywhere else I go the signal is poor and I hardly ever get 3 g anywhere! Always dropping out through calls when I can actually make them... Customer service wise I cant say I have had a problem but never spoke to anyone on the phone just used the online help. The person I chatted with was very helpful and polite and has offered to send a new sim although I doubt it will work as anyone else I speak to says the same about Tesco mobile...heres hoping the new sim works but if it doesn't then I will be looking to cancel although I will probably be hit with a big bill as contracts not up until October. :(
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Reviewed by Daniel baguley from English on 2nd Jan 2016
Tesco mobile company need more training as the team members not got a clue what they are doing I had the phone put down on me several times before getting any where with them and then when I put a complaint in they cancelled my phone insurance in which I didn't not ask for. And then when I finely got my phone it was a refurbished and not working properly and still not heard anything else off them about the complaint yet. Really it a bad company.
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Reviewed by Ian Bailey from UK on 27th Dec 2015
Far from impressed.
Was promised a moderate signal , but get none at all at home.
Tesco said it was not their problem and to go to O2.
O2 said go to Tesco !

Not interested.
Don't go there is my advice. Don't believe Tesco.
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Reviewed by Ken from Uk on 22nd Dec 2015
Utterly useless ... And utter liars ... Good job I have the transcript of my chat ... I have never come across such diabolical service as the chat and phone ...
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Reviewed by g mayhew from england on 22nd Dec 2015
Tesco mobile ( a joke ) Southwater, Horsham no signal or intermittent at best. RUBBISH DON'T GO THERE !
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Reviewed by John Bell from ENGLAND on 17th Dec 2015
Total Rubbish No Signal for Hours Every Day Countless Switch on and offs,never worked since I got it avoid at all costs no matter the gimmicks they Offer You. SHOCKINGLY BAD SERVICE.
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Reviewed by J from UK on 16th Dec 2015
No internet on my contract Moto E for 8 days.... disgusted!!
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Reviewed by peter from uk on 16th Dec 2015
Very poor service both for the network and customer service, they have no idea how to even credit my account. In the Oxford area there was no real signal for two weeks, two weeks of complaining and no real answers. Honestly I would avoid this service again and go to a proper supplier with customer service who know how to deal with customers.
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Reviewed by Brett from Uk on 10th Dec 2015
I'very been with tesco for over a year now and so far service is mainly good apart from the 4g signal! When I make a call it goes from 4g to G and doesn't go back to 4g for for a few min sometimes a couple of hours! This is the only issue I have with them apart from that the pricing plan is very good -£12.50 for 750 mind+5000 texts+2gig data is very competitive.
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Reviewed by me from uk on 10th Dec 2015
Joined Tesco Lite three weeks ago, they have sold my number, although I asked them not to, had call from a scam organisation, not other way they could have got my number, not given out to anyone yet.
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Reviewed by neil from cornwall uk on 10th Dec 2015
Tesco phones arent working properly in West Cornwall and this has been going on for day. Cut off's poor connections and no signal.
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Reviewed by Nicole from England on 9th Dec 2015
I'm meant to have 2000 mins and 2gb data and 5000 texts now and it's not changing keeps saying I've used it all!
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Reviewed by Nakita doyle from Ireland on 8th Dec 2015
Nakita Doyle here from Ireland county wicklow. Absolutely disgusted with this network very bad signal all of the time only have the phone two months I have topped it up probably €80 and Tesco mobile themselves have topped it up also a few time and still very bad connection every time I ring them its always something to do with the phone or I have used my data, I have changed the phone changed Sim card and its still no good I have never had so much trouble than with this company. I am changing networks and I would not recommend this network to anybody.
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Reviewed by johnny fincham from uk on 8th Dec 2015
very good value, very poor signal. Only able to use my phone a quarter of the time.
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Reviewed by Sarah howe from England on 6th Dec 2015
I think your not a good network as I'm with you and plus every time when I've got signal it keeps cutting off and not sending messages and plus the minets is to hard for me to budget as you don't do unlimited minets and I need unlimited minets as its to hard for me to budget on 1000minets so I am never comming back to your network ever again I'm moving to 02 or virgin as they do unlimited minets that's why I want February to hury up and your phones are locked to network and then it means you can't give this phone to anyone on another network. So I won't be comming back to u ever again sorry any questions email sarah_h1993@hotmail. co.uk
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Reviewed by john from uk on 5th Dec 2015
Billy have xhecked the signal plenty of times and also been xhecked in store at tesco who say it should be fine where i am but its not. Not our fault if we have checked so get off your high horse. Tesco is rubbish and so is their cuatomer service.
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Reviewed by Jimmy from London, UK on 3rd Dec 2015
The best value for money carrier to go with! Perfect coverage, safety capping and reasonable pricing!
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Reviewed by Ben from Basildon, Essex, England on 30th Nov 2015
I've been with Tesco for 3 years and it is a wonderful service. I always have signal no matter where I am (including in areas where other people with different mobile providers haven't had any) and the customer service I have received is outstanding. However, they quote that they have 4g data and even when I am in central London I never seem to get any (I have an iPhone 6s so it does support 4g) :'( but their 3g works fine anyway so it isn't that much of a loss. I would and have recommended Tesco to others.
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Reviewed by Terry Lester from UK on 29th Nov 2015
I've always been with Tesco for mobile contract - absolutely brilliant service and great value so 5 stars from me!
For all those posting neg comments, I sincerely hope you all have a really great Xmas.
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Reviewed by David Swain from Wales on 28th Nov 2015
The coverage is very poor. I don't get signal in my own home or at work. The sign at the top of my phone saying "no service" sums up my experience with )2 and Tesco. I rarely can use my phone where and when I actually need it. Phone calls often cut out during a call and texts are often not sent. I used to be with Orange ee and had none of the issues that I have with Tesco O2.
When I complained they merely said their signal is good in the areas I mentioned and assume it must be my phone.
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Reviewed by Lottie from Dereham Norfolk on 28th Nov 2015
My reception has got increasing worse, says I have signal then when I try and make a call or send a text it goes to out of area so no signal at all. Really fed up with tesco mobile I am paying for a phone that half the time I cannot use.
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Reviewed by Billy from Scotland on 27th Nov 2015
Can take hours for a txt message to send if it does go, hit and miss, same with receiving.
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Reviewed by lee casey from uk on 22nd Nov 2015
I'm looking forward to my contract with Tesco Mobile ending, they may claim to have 99% coverage but that's not for 3g signal is poor at best and I wouldn't even class it as rural where I live and at busier times of the day signal drops. As for customer service worst I have received i complained about 3g signal and not being able to get online and that I'm paying for data i cant use Tesco response turn off 3g to get better 2g signal and told have to live with it as they have no plans to improve in my area, avoid them.
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Reviewed by Ben Winford from UK on 21st Nov 2015
Horrible customer service. Requested a phone unlock and was told to wait 28 days. Turns out it was unlocked anyway, yet Tesco didn't let us know at all. Waited 3 weeks before I got suspicious. Even called them a second time and they still said I should still await an email.
Never going to use Tesco ever again.
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Reviewed by Helena Birmingham from Ireland on 19th Nov 2015
I just want to sort out my bill for october. I have been over charged by three times amount I should have paid. Just need to speak to customer service to sort it out without running up further bills.
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Reviewed by Sue wilkinson from uk on 19th Nov 2015
i really cannot believe the negative reviews I have been reading. Having been with tesco for over 4 years I really don't have a bad thing to say about them, coverage has always been good, but most important customers service is sururb.
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Reviewed by Debbie from UK on 16th Nov 2015
Cancelled Tesco mobile due to lack of signal, asked if there wasn't anything left to pay was told no account closed. A couple of months later received a letter from debt agency, called Tesco they said wouldn't speak to me as debt was now passed to debt agency. Paid debt agency otherwise they would have taken me to court.
Fast forward 4 years just been refused a mortgage due to Tesco on my credit report saying I was put on a debt management course!
Just spoken to Tesco and I have to say it was the worst customer service I have ever come across he was almost gleeful... We live in a mad world and pompous twits.
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Reviewed by Wilma colquhoun from Scotland UK on 11th Nov 2015
Had Tesco mobile 24 month contract with phones for my husband and myself and though that the contract stopped after the 24months and was told when buying them that about six weeks before it ends that Tesco would offer me upgrades and new contract but discovered reality is that I heard nothing so called to ask if they could give me a good deal but they couldn't match giff gaff so I said thanks but no thanks I will go with giff gaff, I hen emailed Tesco in September aging I wished to close and end our contract I emailed again in October and again in November,,,I am still having money taken each month despite my emailing them,,,they just reply saying someone from the team will contact me in 48 hrs,, then they go on and on about taking another deal,,but blatantly still ignoring me cancelling my deal,,so I've cancelled my direct debit and they are saying they can still take money from my account,,,surely this is crazy
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Reviewed by ANN from UK on 10th Nov 2015
VERY POOR CUSTOMER SERVICE - NOT IN THE STORE BUT WHEN I PHONED UP . THEY CLAIM THAT I PAID LATE BUT THE MONEY WAS TAKEN OUT AROUND THE NORMAL TIME.
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Reviewed by Jim from Uk on 10th Nov 2015
They said changing my number would take 24 hours and now they want me to call 4444 and it won't work. Now it's gonna take 30 days. Y
U need to sort it out.
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Reviewed by Ellie-Jo Vincent from UK on 9th Nov 2015
They charged me £60 and only refunded me £10 when I complained.

The month before I had 1GB for my usual £10, and bought another 500MB for £6. My bill was £21.

I did this again the following month, but was charged £60 for it. (Refunded £10, now £50)
Something worth £21 was now £60.

Wouldn't recommend them to anyone.
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Reviewed by Tony from England on 8th Nov 2015
In reply to Billy.
I thoroughly checked the reception websites prior to purchasing and my wife was with O2 and never had an issue.
It's a problem with Tesco Mobile. I seldom get a signal inside, even though websites suggest I should.
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Reviewed by Billy from Uk on 8th Nov 2015
Happy easy and all these people moaning about coverage check it before you take out the contract and you can't blame tesco if your phones broke and the warranty has run out!! Overall easy process and a lot cheaper than EE, cheers tesco.
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Reviewed by Barry jones from England on 4th Nov 2015
Disappointed with Tesco they do not allow call divert, considering they use 02 network makes it worse because I was with 02 and they did have call divert.
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Reviewed by Tony from England on 28th Oct 2015
Swapped from EE to Tesco mobile because they were so much cheaper and really is a case of you get what you pay for.
I live in Cambridgeshire and I Hardly ever get a 3G or 4G reception and when I do it seems slower than when I was on EE.
My phone currently says I have a 3 bar gps signal (in my home - it was a 5 bar 3G on EE) but none of my texts go through. Tried calling the doctors earlier and call wouldn't connect. When texts do finally go they seem to be on a delay of several hours - likewise for receiving them.
Take my advice - if you're thinking of swapping from EE DONT!!!!
I wish I'd paid the extra and stayed with them. 😕
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Reviewed by T beer from Uk on 27th Oct 2015
Have been pleased for past 13 months. Until a software update which has stopped texts from sending. The phone is 4 wks out of warranty, they will charge me to repair whatever issue their software update has caused or I can buy a new phone.... Only 11 months left on the contract, I will not be renewing nor will I renew my daughters or mothers. A shame customer service so lousy.
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Reviewed by Joanne from Uk on 27th Oct 2015
Absolutely disgusted, i have been with tesco mobile for a couple of years now, i missed one payment on my contract phone and recieved one letter but paid every month previous and after this missing payment after paying the missing payment from july in october when i noticed my mobile phone was disconnected and my contract was terminated leaving me with a bill off £300.00 i phoned tesco mobile to try and sort this problem out i was informed there was nothing they could do to help my sistuation i told the advisor its annoying because after being with the company for two years i have only missed one bill and its has been disconnected and with my circumstances at the moment with me being on maternity i could not afford to pay the £300.00 bill i have been sent all tesco mobile said to me is that it will be sent to a debt collection team!!! I also have been declined for several phone contracts after this so thankx to tesco i am now unable to get a phone contract. I have never ever been declined credit in my life and thankx to tesco mobile and one missing payment i can not get one!!! I also wrote a letter to the complaints department and recieved nothing back regarding my complaint !!
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Reviewed by Marc from UK on 20th Oct 2015
I suspect you could be happy then as that sounds like the upgrades to 3g/4g. They usually take down the mast for a couple of days (2 usually) and then you get improved coverage. Of course this could be longer these days as the shorter days means the teams work less hours, I guess.
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Reviewed by Bunty from UK on 20th Oct 2015
Very disappointing, feel let down and overcharged for a service I can't get

Contract plus phone, 4g, in Aug. 2015. Started well got on line sitting her by my lap top,working things out, move to garden no signal. Phoned, no signal except when next to lap top. That's ok use your lap top signal! I want to take my phone places, can phone, text but not get onto internet. They checked my local masts, one up the road, live surrounded by fields and woods Yes you can get internet only 3g. Found out today can't get internet where I live only 2g masts and one that is undergoing updating repairs, We don't know how long it's been in need of up dating could have had a problem for some time. Work started today and finishes on 21st. Wait and see how it's running when finished! Etc, etc, etc!
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Reviewed by Marc from UK on 18th Oct 2015
Just to pick up on your points below.

Tesco isnt actually a poorly performing network as its the 5th largest in the UK with the last figures reporting 4.4m customers. That's a growth in the figures.

Tesco has not changed in its priority on the O2 network. It is still behind o2 contract customers. Should this be an issue, no unless your in a heavy congested mast area. Even then you can still typically use your phone, just may take longer than usual.

Data. Well if you signed up to the package with the data allowance you require, you would not be needing more bundles. As for the cost of them £2.50 for an extra 1g that is month by month flexible isn't that bad at all. No one forced you to sign the contract with your data allowance.

As for 4g, it is slowing down all over the UK on every network. However if your area is being worked on then this could also impact on signal. It sounds like in your area some work must be happening or issues with the mast if your down to 2g. Contact Tesco and report your coverage issues.
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Reviewed by Herol from England on 18th Oct 2015
When I initially took out a contract with Tesco on their network I was more than satisfied with the service I received which led me to not only renew my own contract but to also introduce my mother to the network.
The value of the package with Tesco was superior to anyone else on the market and due to the fact many other people felt the same and were also users of Tesco, they held a high priority on the network (o2).
My service was so good I agreed to a further 24 month contract and a new handset when the time came.
Initially everything was perfect and given the fact my local telecommunications provider were reeling fiber out across the city I was able to receive 4G mobile data consistantly.
This however has not lasted, Tesco have decreased immensely in value, charging extortionate rates on mobile internet bundles and not offering any form of unlimited packages with severe additional charges once usage limits are breached. Due in part to this lack of flexibility to customers needs Tesco have severely suffered losses in users of their service and consequently being relegated several position power in priority on the network.
Now I am lucky to get any form of Internet with a disgraceful level of consistency often being left on Edge for long periods of time or alternating between 4G, 3G, Edge and GPRS without any movement or interference. When I have spoken to Tesco they are completely unwilling to acknowledge the issues and have requested I give them timed instances which I have already stated are permanent.

I feel let down and disappointed in What was once one of the best providers I. The U.K. And I am now just waiting for my contract to end so I can cancle.
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Reviewed by farrington-bone from england on 15th Oct 2015
DON'T DO IT !! GO TO A REAL MOBILE PHONE SHOP !!. CUSTOMER SERVICE THE WORST I HAVE EVER USED . WEB CHAT WASTE OF TIME , WILL NOT ACCEPT DIALOGUE BY PHONE OR EMAIL , DIRECTED TO SHOP WHO CAN DO NOTHING AFTER 28 DAYS !!. TOLD DO DO CONSTANT UPDATES UNTIL I WAS OUT OF MY 14 DAY COOLING OFF PERIOD !!. TOTAL RUBBISH .BIT CROSS I DIDN'T SEE THIS DELAY TACTIC UNTIL IT WAS TOO LATE . LEFT WITH 2 YEARS OF THIS RUBBISH PHONE WISH ALDI DID PHONES !!
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Reviewed by Lamb from Liverpool on 15th Oct 2015
THE REAL REVIEW

Tesco mobile signal is not the best , hence why they are so cheap. However they provide you 14 days to figure that out, if you exceed that then whos to blame?

People are not happy with the repair process however are happy to sign the contract which states the repair process which you have agreed and signed for. Yet again whos fault is that?

People who buy the phone locked to Tesco , then complain its locked to Tesco after buying the phone. It states it on the box its locked hence why the phone is cheaper than unlocked one. So who fault is that?

Tesco provides you a receipt , which is your Proof of purchase which you get with everything you buy so its no different than buying bread. So if you loose you Proof of purchase , whos fault is it?

People just dont want to take any responsibility for their own actions, Granted things could be better but thats why they are cheap.
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Reviewed by Marc from UK on 14th Oct 2015
Hi Charlotte,

Firstly I have to say that has never been my experience with Tesco at all. They have spend ages on the phone trying to solve a small billing issue, which without any hassle they agreed was their mistake. I think we all accept things go wrong, its how companies deal with them.

With your comment about your contract issue, as you will know from your job, going through the call centre isn't the best route. I would advise you to put it in writing and send it to the head office. Give them all the facts and allow time to respond. That way you have an evidence trail and should you need it , you can call on that in any court case ..should it get that far.
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Reviewed by Chalotte from England on 13th Oct 2015
Ok Marc and everyone else I did go through the complaints procedure and they where the most awful people I have ever spoke to in my life. I know my rights my job is fca regulated and i treat all my customers fairly, tescos have miss sold me a contract twice and all the ever do when I want to complain is make me even more dis- satisfied. I called to report the issue and the ladie I spoke to kept trying to sell me more data, I ask to make a complaint and beforw passing me to the complaints department she tried to sell it me again. Then I got through to complaints and he tried to sell me data I then told him I was never doing business with tesco again I was very unhappy with the service and all he said was im sorry you feel that way. Not even im sorry we treated you like this and to top it off another advisor was laughing at me in the background. I would not advise tesco mobile! It's a rip off, the staff are rude and they do not value thew customers atall!
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Reviewed by Marc from Uk on 11th Oct 2015
Reading the comments here make me wonder if people are using the same network as me? Yes sure things go wrong, but why moan on here, contact the company and speak to them.

I've been with Tesco for years. In that time I've had minor issues, however every time they have been sorted promptly and they actually have uk call centres who really do offer decent support. I think we all can easily moan, but if you read the reviews on here about all networks, you wouldn't choose any of them.

I would highly recommend Tesco. It's even better with the improving o2 data coverage.
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Reviewed by jennifer from ireland on 8th Oct 2015
Dissaponted with tesco. Wouldn't advice anyone who wants to swap network to do so. For years I used tesco network and suddenly my simcard was not working any more. Got it checked and needed a new one. Try to replace it but didn't have my visa card with me. Got in touch with a girl on chat, she told me she will ring me back and that everything will be sorted out. After 5 weeks. I'm still waiting. Great customer service. Thanks guys. And worst of all I need my phone for business reason. Thanks.
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Reviewed by nunu from england on 5th Oct 2015
Tesco should stick to food . Got a Microsoft phone with lots of faults . I still have a phone I cant use and I have spent weeks trying to sort it out . it seems you are on your own when things are not working. Web chat waste of time , email not allowed , telephone not allowed . Hardly what you expect from a communication company. Boo Tesco rubbish customer service !!!!
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Reviewed by Margaret wren from England on 3rd Oct 2015
Network coverage ok, great being able to cap so no unexpected bills. Repair centre - they received my phone 5 days ago and every time I track my repair it has confirmed receipt, confirmed work in progress, then for the last 4 days confirms " we are in the process of contacting you to discuss your repairs" yet no missed calls, voicemails, emails or anything. I think they should try contacting a little harder, I have even tried calling but was on hold for so long I gave up.
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Reviewed by Peter from Thailand on 2nd Oct 2015
To conclude my 'run-in' with Tesco Mobile, but not to my satisfaction I have accepted their offer of £30 vouchers (which can only be sent to a family or friend in UK) to put an end to this farce. All they admit to is “We regularly have customers with the same name taking out Tesco Mobile accounts, we have reviewed this with our Fraud Team and there has simply been an administration error on an account with another customer of the same name in relation to the email address only”. But they won't admit as to how they obtained my email address. Neither will they apologise. I believe that I have been dealing with minions who are afraid to give their full names or positions, but work with the oddly named 'Executive Concerns Team'. It would appear from this and many other posts here that they lack skilled supervisory and management people who could put an end to all these complaints, up their image and treat customers as customers. Although I wasn't a customer, but a possible victim of fraud, this sort of thing should never, ever happen.
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Reviewed by Peter from Thailand on 1st Oct 2015
Back in June this year I received a bill from Tesco Mobile via email with my correct name and email address. Because I have lived in Thailand for 22 years I have never had dealings with Tesco Mobile, so I sent a return email denying I owed any money. I got the following response: “Thanks for contacting the Tesco Mobile Customer Service Team. A member of our Customer Service team will be in touch with you, within the next 24hours” Nobody got in touch. I kept receiving bills each month, kept denying and kept getting the same response. This culminated in my receiving a letter via email from a debt collection agency which made me so angry that I emailed their MD, Anthony Vollmer explaining they had the wrong person. Tesco at last responded to me blaming “a mistype” as to how they obtained my address (which is utter rubbish) and went on to say “As this was in reply to a billing notification the reply would have gone to an unmanned inbox.  I apologise if the system did not send you the correct automated response advising you the mail would not have been picked up”. That plainly means they don't have a Customer Service team. I am now in a battle with them to have the debt collection letter rescinded, and more importantly how and from who did they get my name and email address. Tesco Mobile are either unable or unwilling to answer this question, or to give me proof the debt collection letter has been rescinded. This battle continues with the most inept company I have ever dealt with.
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Reviewed by chez from England on 30th Sep 2015
Worst experience ever ask for my number to be replaced on a new nano sim. Instead got my number sent to an unknown gentlemen instead. Had no service for over 48hrs. Called to solve the problem many times repeating the issue having a third part involved too. Never had so much problem just to have my number transferred over.
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Reviewed by Sean from N. Ireland on 30th Sep 2015
Don't let Tesco lock your phone if you lose it. They don't know what they are doing!
Instead of locking my daughter's phone, they inadvertantly locked mine, denied that they had (for five days) and then confessed that they had indeed done so. Many hours were spent on the phone and in my local store trying to sort this mess out. My phone had to have a factory reset (unnecessarily), which caused no amount of problems and time to remedy.
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Reviewed by ELWOOD from ENGLAND on 29th Sep 2015
MY EXPERIENCE HAS BEEN APPALLING - RUDE AND ARROGANT MANAGEMENT TOOK PHONE BACK FOR REPAIR. AND THEY LOST IT, CLAIMING THAT THEY DON'T KNOW WHERE IT AS -. LYING. BACK COVERING. ARROGANT STAFF. BIZARRE. THIS IS TESCO EXTRA, MIDDLETON MANCHESTER M24, DON'T GO THERE.
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Reviewed by G Canwell from England on 28th Sep 2015
Pleased with our mobile phones we bought months ago and the staff at Tesco Bridlington the only problem is that since May we have had problems with our signal at Driffield YO25 6XQ we have been in touch with Tesco and also O2 and each time were given a date but we still have no signal and cannot use our phones for texting etc, its poor that they sell the phones but without a signal a waste of money currently our signal strength is -107dbm-11asu how much longer before we get it resolved?
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Reviewed by Miss Fremlin from Kent on 28th Sep 2015
I upgraded my phone early with them to get a new phone and not only have they lost my phone they haven't put any tracking on it and cannot tell me when I would receive my new phone. They have taken my money and won't give me back the money I paid for my upgrade. They are money theiving company and I would not recommend anyone to buy a phone from then because chances are you would probably not receive it. No one would answer my questions there because no one was smart enough to put a tracking code on a brand new phone.
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Reviewed by Mrs Hunter from Scotland on 28th Sep 2015
Purchased a phone and Hudl2 package from Wishaw store yesterday. The assistant was Carly and she was very knowledgeable about products that i bought. She set up my mobile phone and Hudl. Tesco should be glad that they have staff like this young adult working for them. Thanks again Carly.
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Reviewed by Mr d toovey from Stafford tesco store Newport road on 26th Sep 2015
Stafford tesco store Newport road girl on desk has had my phone sent to the wrong address for a repair and have not seen the phone since one month later today !!!I finally have some action from them in recovering the phone for my daughter but I still have to wait to receive it to send it off again to the insurance people for repair so approx 4 weeks after I may receive the phone in another two weeks total possibly 6 weeks turn round. wake up tesco retrain staff who need it. This morning your phone rep in store agreed shocking service. Any manager reading this is welcome to contact me you have my details but of course I don't think you will. 07971345428 is my number if a manager is capable of doin there job. Of course I been paying every month for the insurance but not had the service so money took for no reason,feels like theft! I will review again I'm a month let's see how much more you can balls up a teenage girls phone thanks for nothing but grief.
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Reviewed by linda armstrong from england on 25th Sep 2015
i have been with tesco mobil for two year the network is very poor as most times the signal just bounces around and sometimes phone cuts out when making calls am gonna change network as soon as contract expires.
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Reviewed by Steven Fawcett from United Kingdom on 23rd Sep 2015
Been with Tesco mobile for over a year now, my son has just bought himself out of his contract as it is appalling. Trying to browse the internet is none existent and phone coverage would be better using 2 old tin cans and a piece of string and trying to connect to WIFI I don't even bother anymore I gave up after the 200rh attempt.
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Reviewed by chris from uk on 19th Sep 2015
when i was on vodafone the signal was good then i switched to tesco as it was cheaper then vodafone & the signal with tesco is not very good iv got the same phone all iv done is charged my sim card i have had a new sim as i thought it was the sim they give me might look at going to another network next august i know i only pay £7.50 a month i would like a good signal.
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Reviewed by Young Lee from UK on 18th Sep 2015
Have been with Tesco mobile for a year now and the signal and connection are not great. Particularly during rush hour other people could not get through when they tried to phone me. What they got was a recorded message: " It is not possible to connect your call, please try again later" even though my phone was on and the signal bars were at 3 or more. This could last for hours! I suspect that Tesco mobile replies on O2 network and when the capacity reaches limit O2 just restrict connections of other networks and gives priority to their own members.
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Reviewed by Matt from england on 16th Sep 2015
Used them for 2 years ok at first but signal was never great. In the last 2 months has become terrible, they are even reluctant to give me a PAC code to keep my number on my new network which is ridiculous considering I've spent around £300 with them. Avoid.
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Reviewed by caroline clince from England on 15th Sep 2015
I took out a 2year contract with Tesco and got the free galaxy phone, I Have never been able to make a call without getting cut off immediately or after a few minutes,they have re set the phone, changed the sim and I had to send the phone back to their repair centre who say there is nothing wrong with it and are returning it to me, WHY? I cant use it and as its the only phone I have, don't have a land line, I am absolutely amazed that such a large company have put me through all this, and of course I cant get out of the contract, wish I had stayed with orange never had any trouble with their network.
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