Tesco Mobile Review
In a nutshell: Tesco Mobile is a virtual mobile network, using
the O2 network to supply its services, giving it
99% coverage of the UK population.
Tesco Mobile User Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
offensive language, and please, no advertising!
Average rating from 18 reviews: 
Reviewed by alex from uk on 19th Jun 2013
Tesco mobile are utter rubbish if you go out of your own area all you get is
"no service" which is infuriating then when you eventually get through to them
to complain you simply get told there is nothing they can do! Avoid if you want
a reliable service because this certainly isn't. Not worth the money at all!
Rating:  Reply
Reviewed by sandro from uk on 28th May 2013
Not realiable provider. Sells unlimited plans that are really limited. If you
use the fair usage they will then charge you. Go for some company that do what
they say.
Rating: Reply
Reviewed by Chris from England on 14th Nov 2012
Been with TESCO for a year after being with '3' for 4 years (which was a nightmare...at
times).
I,m on a £25/month contract with an HTC Sensation. The customer service I have
recieved has been very good. I managed to cap my spending and got moved up to
1G of data. When i go abroad on holiday it turns into a Pay as you go, so there
arnt any stupid bills when you get back home. No coplaints from me. 4 stars
because ive got a year to go, so you never know
Rating:  Reply
Reviewed by Topographic from Uk on 20th Aug 2012
I just joined Tesco on a "Sim only" contract . Great in store customer service,
was totally hassle free, very friendly, and Im getting 10 hours more call time
per month for £ 5-42 per month less than my old provider !!! thats £65 per year
saving and 120 hours more call time !!!
I get 25 hours call time and 5000 texts plus 1GB data per month for £15 ......
I can tell u now u just wont ever beat TESCO MOBILE !!!!!
Rating:  Reply
Reviewed by NEIL from UK on 10th Jul 2012
Took out a 2 yr contract, wanted to use my phone abroad, but was set up by Tescos
incorrectly
Was in Australia and of course i couldnt use my phone, sent them an email asking
for help, and to email me back , but they phoned me, then sent me a text saying
you do realise that its expensive to use your mobile whilst abroad. I did and
thats why i asked to be emailed.
when back in the UK i phoned and was told it could be changed then was told
it couldnt, 7 months down they refuse to confirm by letter , for their own mistake
even i have been to ombudsman and was awarded £40 but on the letter they refuse
to agree to this and now refuse to even communcate on this matter
Rating: Reply
Reply by Maurice from Green on 15th Oct 2012
Thanks for the warning!
Reviewed by RICH from UK on 7th Jul 2012
I have been with them for six months,had no probs at all with Tesco Mobile,
have sim only cant fault them.
Rating: Reply
Reviewed by John from england on 2nd Jul 2012
I have been with them for 2 months, ive had no problems at all. Customer service
were very helpful, and im very happy with the tariff I have. Cant fault them
this is good value for money.
Rating: Reply
Reviewed by Kate from UK on 30th May 2012
Appalling, I have never dealt with a company this bad before in my life. They
have sent goods to the wrong address, refused to issue a refund for an account
I cancelled within time limit, over-charged me, "customer services" are generally
rude and unhelpful, I have lost count of the amount of times I have been put
on hold then cut off. Unprofessional, incompetent and underhand. I wouldn't
touch them again with a barge pole.
Rating: Reply
Reviewed by Colin from Uk on 25th May 2012
Been with Tescomobile for some time now and find the coverage in my area better
than Orange,also not had a problem when traveling around the UK.
I use payg and find their top up deals very good. There is also a lite version
if you don't use your phone very much.
Don't understand the comment about the coverage being not as good with tescomobile
as it is with O2. Tescomobile uses the O2 network so how can it be poorer coverage,how
could tescomobile control that?
Rating: Reply
Reviewed by Gizzy from Uk on 2nd May 2012
Deliberate deception??? Probably the worst customer service I have experienced!
I feel I have been deliberately misled by literature which says "it takes about
two days to transfer your number over. Its really easy to do and you can use
your phone as normal while it's being transferred." AFTER purchasing a contract,
I was then told that whilst the number port was going through, there would be
a minimum of 2 hours but up to 4 hours where I would not be able to use either
sim ie. no service!!! I thought a weekend port might be more convenient then.
A Tesco Mobile 'manager' told me that Ofcom insist they only do number ports
between 8am and 4pm on working days. I emailed Ofcom and was told this is simply
NOT the case. Ofcom say the number port must be completed within one day (NOT
Tesco's 2 days!). Worst of all, was being denied the opportunity to speak to
anyone in authority at Tesco Mobile, being kept on hold endlessly in hope of
the next person I was put through to not just being a trained parrot repeating
a script & anticipating on a bonus of extra seeds for gate-keeping. Alas! Poor
show Tesco! Shame on you! Does not inspire confidence.
Rating: Reply
Reply by lewis from uk on 1st Aug 2012
As a Tesco phone shop employee i find it very hard to belive that it took two
days to port your number as the most it can be is 24 hour due to our systems.
most of which take alot less. on behalf of the authority problems unfortunatly
when the number port has been activated it is quite impossible to change anything
regarding the numbers untill it is complete, without losing any data so the
telephone team would be informaed that any attempt by either themselvs of a
higher authority would be pointless.
Reviewed by M Bruce from UK on 26th Apr 2012
I am very distressed to find that my U.K.calls and texts are being charged at
international rates when the number entered starts with +44
My first month, I was billed for more than £60 above the contract charge paid
for monthly usage.
This is unacceptable.
Rating: Reply
Reviewed by Richard from UK on 8th Apr 2012
In a nutshel, they use o2 network, but you don't get the same coverage as o2,
the data allowance unlimited is very limited, and I had to turn the data off
on my iphone as it constantly needed more than the allowance. Data charges are
very high on this network.
Used purely for calls, not a bad deal, but not great if you have a modern smart
phone.
Rating:  Reply
Reviewed by molly from uk on 3rd Apr 2012
If you don't cap the data you will end up with a hugh bill (£400) only then
the phone will be barred, they don't send any message when nearing the end of
your allowance,they say to check your bill online but this is a 5/8 hr delay
now changing network
Rating: Reply
Reviewed by ali from uk on 29th Mar 2012
I've been using tesco network for about 18months now and i find it supurb can't
fault it, i've had other networks in the past somewere along the line they go
down i.e loss off network, no signal, but not with tesco 100% all the time were
ever i take it.
Rating: Reply
Reviewed by Tracey from UK on 11th Feb 2012
In a nutshell, I think Tesco Mobile (via the O2 network) is a brilliant network
(touch wood) it has never failed me, where the likes of Vodaphone- that I've
heard of - have fallen on its face at least twice in the last year or possibly
2...more than I could possibly handle!!
I have been with Tesco Mobile for 5 years and not even had a whimper of a problem
(so far!!)
Rating: Reply
Reviewed by Esme from Great Britain on 16th Jan 2012
Tesco Mobile is my mobile network and it is really good. By buying mobiles you
can earn club-card points when you top up or buy a mobile phone. Also, when
you top up £10-£15 sometimes it triples your credit! (This depends when offers
are on) The only problems with Tesco Mobile is that on text messages they only
allow 160 characters and if you sent a long text (more than 160 characters)
it will charge you double tthe average amount which is 10p. I would recommend
Tesco mobile to everyone!
Rating: Reply
Reply by cal from england on 28th Mar 2012
all texts are 160 characters on every network- if you write more than this it
always counts as two texts...
Reviewed by Potter from England on 16th Jan 2012
Terrible Service, better go with a more established network provider.
Rating: Reply
Reviewed by Harold from Northern Ireland on 1st Jan 2012
Been on the Tesco network for approx 4 years, great coverage and excellent service
from Tesco anytime you need it.Highly recommend Tesco network.
Rating: Reply
Links
Tesco Mobile website
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