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Tesco Mobile

 In a nutshell  
 

Date: September 2007

Tesco Mobile is a virtual mobile network, using the O2 network to supply its services, giving it 99% coverage of the UK population.

 

Tesco Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 630 reviews:

Reviewed by Cathyb from England on 22nd May 2015
The top up (pay-as-you-go) form is dreadful - you think nothing has happened when you enter the amount etch then hit the [top up] button and the screen doesn't refresh - only a tiny message at page footer giving you a top up reference. So the first time I thought it hadn't worked so I pressed the top up again and again - I had infact topped up 3 times the amount I wanted to.
VERY POOR DESIGN and almost blatantly want you to make the mistake of topping up more than you had intended. Its been like this for at least 18 months. So BEWARE!!!
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Reviewed by Drustix from England on 21st May 2015
Myself and my wife both have a contract phone with Tesco and have no problems whatever. customer service is great and very helpful.
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Reviewed by === from uk on 17th May 2015
they don't give any upgrade and dont help.
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Reviewed by Some guy from UK on 17th May 2015
Do you know those adverts where people are laughing at Tesco mobile? they have a right to. Over priced and awful service, I wish I can give it lower than 1 star.
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Reviewed by Ruth from Ireland on 17th May 2015
I have tesco broadband 52 gigs a month..it has been the worst internet i have ever used. i cannot connect to it most of the time. constantly have to reset the modem. i lose connection to it while im using it and have to wait about 15 to 20 mins to get reconnected. the speed is so slow pages keep timing out. Tesco customer care line is a mobile number and cost 69c a minute to ring them from another network. Its a very expensive call so i cant afford to ring them every time theres a problem. the online help is useless takes a few days for a reply. it is completely unusable. i gave 1 star because i cant give 0.
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Reviewed by Cee from UK on 16th May 2015
I regret ever signing up with tesco mobile!!!! The network is good but what they offer is rubbish and yet they are expensive. Their customer service is the worst. I wish I had shopped around first!
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Reviewed by Jonathan from UK on 13th May 2015
Shocking.

Bought phone online. Dead on arrival.

Phoned Tech Support, who told me I could exchange at a Tesco Mobile shop. Phoned shop, who said will not exchange if bought online.

Phoned Cust Services who now said I have to return for exchange. They will send me a prepaid envelope, which I will receive in 3-5 working days. I then need to go to Post Office and send to them. They then need 7-10 working days to process. It will then be a further 3-5 working days before I receive the phone.

I respectfully suggested that they might wish to delay the start of my contract, given I would not have the phone for between 13 and 20 working days. Unfortunately this was not possible. Nor was it possible for them to despatch the replacement phone now, on the understanding that I would return the dead phone immediately the prepaid envelope was received.

This will probably be my first and last Tesco Mobile contract, and I will never purchase online from them again.
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Reviewed by nicole from UK on 13th May 2015
terrible signal! extremly slow mobile internet !! am still being CHARGED for a contract that ran out a year ago that i had paid without fail everymonth until my contract ended and i stopped paying i am now getting emails saying as i havent topped i am being charged £30 then it was £45 and so on. NEVER WILL I GO TO TESCO MOBILE AGAIN.
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Reviewed by megan from united states/ireland on 12th May 2015
A couple weeks back I tried topping up online. It kept denying all my cards saying that there was to much activity on my cards and due to security reasons they wouldn't go through. Which I hadn't used either card in a week. So the operator I was chatting with online told me to go to the store and buy a voucher now a week later they want to charge me for the 4 attempts I made. I don't need the minutes any more since I bought the voucher. Of course with their tesco phone I can't call any of the numbers they offer for service. The one offered online I am "not allowed" to call and the one programmed into my phone is "not a correct" number.
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Reviewed by bobo baboo from Africa on 8th May 2015
I dont think tesco is any good for mobile. Tesco promise a lot of good things but take your money as quick. They want your money. They want to make you a slave to tesco. Im telling you. Their clothes are made in Bangladesh. A third world country and they charge so much to make themselves big profit. They build stores to control everything and people follow them.
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Reviewed by william Tait from uk on 7th May 2015
Good points
Extra 20p when registering, every little helps. Right.
£30 insteead of £10 when topping up. Whow.
Tesco is part of O2. 02 benefits. Maybe.
Bad points
Tesco took from me £4 per day when using internet on my phone. Greedy Tesco.
Calling to other O2 numbers was not cheap. Tesco hustlers.
My £30 soon dissapeared as quick as they gave it. Casino Tesco.
Ok if I did not use data. Break even.
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Reviewed by Charlie from Scotland on 7th May 2015
Tesco mobile service = bad signal, phone kept cutting out, cancelled 24 month contract & insurance after the full 24 months had finished, then received multiple threatening letters for payment of outstanding 'bill'. Was told when cancelling all was fine and that complete cancellation was done, no additional costs.
Phoned Tesco today, had to pay to stop them sending letters,
Call centre operative seemed to have a humour by-pass, really bad attitude and very matter-of-fact that they were right and everyone else is wrong.

Maybe Tesco should claw back some money by doing away with the mobile phone part of their business. Not impressed.
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Reviewed by Edward Hawkins from GB on 7th May 2015
I've just switched to Tesco Mobile. My signal, at home, is virtually non-existent. Tesco support will not listen. They will send a new sim card, but that is not the problem. The phone works in other areas. They use 02 as a provider. 02 customers can get an app to solve this problem (my next-door neighbour has it) but Tesco customers cannot use it!
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Reviewed by Sandra from Uk on 5th May 2015
For the last couple of years I have been using tesco pay as you go and I am losing my credit very quickly and I have only called around 6 people and have texted no one my phone was last topped up last Monday and as of now I only have £0.66 left
I am studying in year 8 so as soon as possible i will change my sim.
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Reviewed by Jo from Wales on 4th May 2015
Hi have used Tesco for many years without any problems. last year I changed my phone and took out a contract phone. Twice since then I have had problems with phone and twice popped into the phone shop. Service shocking, the woman who dealt with me had no idea what to do and how to deal with the issue,even when she phoned for support she didn't understand what she was being told. Another member of staff came along but neither could sort the issue and to be honest they weren't itnerested. Finally my son fixed the problem. As soon as this contract ends I will be going elsewhere.
Service and attitude of staff was disgusting and no wonder Tesco is losing money and customers if this is how they treat people.
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Reviewed by sarah from uk on 3rd May 2015
here here lou who does lisa think she is, should have checked the small print love it is there for a reason. and how dare you say they deserve their losses, all those peopls deserve to be out of a job? hope you lose yours, your attitude stinks.
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Reviewed by Lou from England on 25th Apr 2015
how can tesco sales people rip you off when they are not on commission, If you took insurance or not it doesnt affect them.
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Reviewed by lisa from uk on 24th Apr 2015
I've been a tesco customer for 4 years and have 3 contracts, never had any problems until today, I took out tesco phone insurance (which isn't tesco insurance) I have paid my monthly premium without fail and took a Samsung galaxy s4 in today as it's broke, I was told that on top of my monthly payments I am also expected to pay £75 excess, was I shocked? Yes!! Was I informed of this when I took out the cover with the nice helpful little con artist aka tesco phone salesman? No!!! Was I informed of this when I received my "welcome pack" from the non tesco insurance? No I received a letter saying welcome to tesco phone insurance!! So after a chat with the manager and his bodyguards aka tesco phone salesmen and him assuring me that I would've been informed of £75 at the time of purchase and me assuring him that I wasn't because if I would've known that I wouldn't have taken out the policy because it leaves me paying more than the phone is worth, I am now being given a £75 gift card to cover the £75 excess ( how lucky am I) and an assurance that all staff will be trained correctly in offering phone insurance, which makes me wonder how many others have been sold insurance without being told that there's an excess?? How many are sold tesco insurance only to be told when things go wrong "there's nothing I can do about it as the insurers are a third party" so people my advice is as nice and helpful as the salespeople are, they're only there yo basically rip you off, and tesco you deserve your billions in loses.
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Reviewed by Bob Henry from UK on 24th Apr 2015
Coverage, billing etc. is fine, BUT if things go wrong then Tesco Mobile descend into a surreal nightmare!

I gave my wife a phone as a present , and later tried to transfer the account to her name. All seemed fine until she lost her phone and blocked the account. cancelling the contact became nearly impossible, and took 3 months (yes, 3 months) and many, many attempts, as customer services refused to talk to her since the account was in my name (even though we had changed this a year earlier), and refused to deal with me because I couldn't provide her bank details or her security questions (which they kept attributing to me).

Tesco 'Customer Service'operatives; why don't you just LISTEN to your customers, then SERVE them, rather than doggedly following the onscreen prompts!
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Reviewed by T Sykes from England on 21st Apr 2015
Worst mobile company ever dealt with.Supplied phone was always a problem, packed in 2 months before due for new one at end of contract but still wanted more money before supply of replacement.
Just went to talktalk on got better contract and better phone.
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Reviewed by Dave Alexander from Ireland on 2nd Apr 2015
Early in the year got a tescomobile gizmo, but the battery life was too short, plus when I tried to Register to top up, i t wouldn't let me put my correct mobile number in, or said it was incorrect, in the end I'll have to go all the way into Dublin to Register in their Store!

Not impressed at all.
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Reviewed by Garry from UK on 20th Mar 2015
Have had 3 mobile contracts running with tesco and until today very pleased with them, however rang to query charges and was informed that by having No safety buffer it meant I was liable for £50 of charges, when i joined them no safety buffer meant that you couldnt go over your tariff limit. The lady from CS got very loud and shoutyand was quite rude. My 3 contracts expire in a months time and will be taking my custom elsewhere, appalling attitude.
NB - The crazy thing is that the query was only for a 48p charge and with better service and less being talked at could have been resolved amicably, oh well their loss, I spend over £400 a year with them.
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Reviewed by Anita from Uk on 18th Mar 2015
I have been with Tesco Mobile for just over a month, I can't use my phone for calls it runs on the back of O2. I can't get a signal at home, it's quite doggy out too. We live in Cornwall, quite a large village, I went with Tesco as Which said it was good 2cnd on their list. If I have no signal at home what's the point of using it, O2 checked the signals ( they say) & it's good! I think they need to come & try it for themselves, we have 2 contracts running the same time. One for myself & one for hubby, he doesn't use his only for calls when out. Can I leave Tesco Mobile? On a 12 month contract so I don't know how to go about this, £7.50 per phone per month. I left Orange because of poor service, ( charging too much) ended my contract had to pay to come out so their signal was brilliant. What to do.
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Reviewed by Tony from UK on 13th Mar 2015
Excellent PAYG using iPhone 4s, but have just bought iPhone 6+ and I can't get a nano sim from Tesco. No great problem although I would have stayed with them if I could.
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Reviewed by Dave Dixon from England on 9th Mar 2015
good to see some of you like this service, ordered a phone on promotion over the phone over a year ago after seeing advert in the Sun waited 2 weeks . no phone? when I rang to complain they said they would look into it, after a month with no phone, I get £10 taken! from bank account. cancelled direct debit, next- threatening letters from debt recovery agents!! so lucky kept all my recorded and copies of every detail exchanged with Tesco and proved to the wolves I had not received a phone, letters stopped. £10 lost forever, Still with Virgin, A Great provider. Dave
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Reviewed by RICHARD from NORFOLK on 7th Mar 2015
I`ve never had any probs with Tesco Mobile,now have two contracts with a very good service and good 4G here in Norwich, keep up the good work.
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Reviewed by Murray Snudge from England on 6th Mar 2015
I've never been with anyone else - absolutely great 5 star service.
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Reviewed by Andrew from Plymouth/Bristol on 3rd Mar 2015
Tesco Mobile have outstanding customer service...

HOWEVER they run on the O2 network... which is stuck in the Stone Age! All I get is GPRS which is unusable and if Iím right in the middle of a city centre I occasionally get 3G... And if you donít live in London or on the M4 donít even think about 4G!
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Reviewed by N Macleod from England on 27th Feb 2015
Just had a shocking experience with tesco mobile customer chat line. Am on pay as you go since beginning of this year and can't see my usages but have been seeing these big charges which does not make sense. The chat line lady mentioned that I have been making these calls to a 078 number. When she typed it out for me I can't recognise it only to find that it is tesco mobile voicemail. Presumably I have been charged for all missed calls that went to voice mail. I was not even aware I had voicemail. It's turned off now and have just purchased their 500 MB data bundle that I can hopefully keep better track off using an app on the phone.

There are still other unexplained charges on the bill but the chat line conveniently died before we could go into detail.

Something fishy there for sure..
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Reviewed by Sam from England on 16th Feb 2015
I signed up for a Tesco sim only contract last November , worked perfectly and email arrived to welcome me. February 3rd received an email to say my final Bill was due £127.50 ?? Checked 150 on the phone and nothing due ? Phones bank , yes a missing payment but presumed as of previous Tesco sim only would be picked up a few days later . Nope sim only contract canceled completely and charged for the test of the year ! They say they have text, emailed and also by post, I honestly have nothing received ! Checked spam email , inbox and deleted , nothing inbetween those two emails . Nothing they will do at all, as anyone else had this happen ? I have now paid for a service I cannot use . Although I still have all other emails from previous accounts dating back to 2012 ?? Really really unfair Tesco ! My word against yours = I lose !
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Reviewed by Karl from Yorkshire, UK on 10th Feb 2015
Been with Tesco's 2 year's always been reliable, just took a 3rd account with them.
Customer service always been good
Good value tariff's.
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Reviewed by rm from uk on 5th Feb 2015
lol@ karl, you purchased it why should they refund it? check the terms and conditions before shooting your mouth off.
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Reviewed by Karl from UK on 4th Feb 2015
Brought s £5 500mb data bundle as I was very close to my data limit. Didn't need it in the end but I'm still to be billed for it. Rang CS and they wouldn't budge at refunding me. I consider this theft as I'm to pay for something not recieved. PAC obtained as I'm off to another provider.
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Reviewed by me from uk on 29th Jan 2015
Brilliant network had no problems at all, got to laugh at some reviews complaining about using a top up in 4 and a half hours, they have their charges on the website so you can see how much it costs, as usual people take no responsibility for their actions and blame everyone else. All in all impressed.
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Reviewed by Alexandra from England on 27th Jan 2015
I've been on Tesco Mobile since I turned 18 and have had no problems at all with them. The 3G signal might not be as strong as EE or 3, but for the price I pay for my contract, I can't complain!(Plus, everywhere has WiFi these days!. It's not actually Tesco's fault for the signal, it's your area.
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Reviewed by rob g from uk on 25th Jan 2015
I used pay as you go for a few months, mainly for data usage but found them excessively expensive.
The final straw was £20 top up used in 4 half hours!
£100 / GB is their current data rate.
They send countless SMS messages about free time and double top ups but none of that seems to ever materialize.

Customer services were pretty lame too. Tried to lodge a complaint twice and the operators simply cut you off.

Unprofessional and excessively expensive.
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Reviewed by Dave from Ireland.ie on 23rd Jan 2015
Have tescomobile dongle, it boasts. Speed's of 72mgs,faster than Cloud, so why is it so very slow,time your searches arrive it's timed out?
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Reviewed by Howard parker from West sussex on 15th Jan 2015
Had a Samsung Galaxy for for 1 half years now, worked fine for one month then literally became useless, the Internet just buffers but still shows up on system as using data, con. Signal if I get any is only ever one bar but as soon as I try to make a call it goes away again. Text messages come through hours after being sent if not days. Rang the service team sent me a new SIM card wich I thought fair enough could be as simple as that. Didn't help in the slightest. Rang again and was told under no circumstances will they do anything about it.rang back the next day to try again, got sent through to the tech team who told me the usual turn your phone on and off, sim out back in walked me through some tech stuff and nothing helped. They advised that I sent the phone to them, so did this so was without phone for a week not good as use this for work. Came back claiming nothing wrong with the phone and not prepared to do anything about it, very angry at this point as couldn't call my wife text her easily or at all at times whilst at home with my new born son. Had to leave it as was to angry of the useless efforts of tesco. I called again to try and resolve the subject 6 months befor the end of my contract after coping with this proble for 18 month to be told the same old stuff, turn phone on and off sim in and out, walked through system restrts and set ups. Nothing, new sim sent again now nothing is working I can't text my wife at all, I'm only receiving calls and with very jittery signal so struggle making sense of it. And Internet still not working. To throw an extra pain, for the past 6 / 8 months I had a new bank card wich for some reason would not register even tho was advised it had been. So every month my phone was stopped, I work here their and everywhere and need a phone that works as dangerous jobs I acooasionally do. COMPLETE SHAMBLES OF A SREVICE. Phone back again and actually had some one on the phone that was fairly helpful but still not what I wanted to here. I was told that because I have had a few problems over the past YEAR AND A HALF they could do an early termination wich I have been told on every occasion of speaking to them but they would wave half the cost because of the problems. I think the £17 a month they can stop all together without charging as it six months and I've not been receiving a service that I have paid for. Sure the threat of trading standards would of helped but nothing. Don't want to pay this as can't afford it simply. Need this sorted but they don't seem to do anything. Will be returning to 3 mobile, should never as swapped.
Will be posting a shorter version of this on all social medias that I'm on and will not ever be recommending tesco mobile to anyone as utterly useless and ridiculously pathetic service. Wishing there was a no star option,but guess they don't whant everyone doing that do they.
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Reviewed by helene from U.K. on 13th Jan 2015
terrible. don't know how many times i have been without internet connection. then when you chat with them they take forever, then say "you need to contact tech service on 4455" thanks a lot. then you do that and the voice goes choose option 3 and you cannot do that because the screen of your phone is black. was promised compensation for not being able to use internet form some 3 months but noticed today it was never added. so many times i have had to go to the store to get the phone going again. hope to find a better provider.
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Reviewed by Kathleen from ireland on 12th Jan 2015
Joined in may...good coverage ubtil feww days ago ... driving me scatty
Sorry about wording ... can't understand why all of a sudden this has happened .. Very inconvenient .. i have a sony E1
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Reviewed by s from uk on 8th Jan 2015
Decent network, good value for money and good customer service. Better than the rest
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Reviewed by Adam from North West England on 3rd Jan 2015
I have been with Tesco Mobile for 3 years and have had no problems,great value for money and customer service is excellent...
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Reviewed by Lisa from England on 30th Dec 2014
I had 7.50 capped monthly for 24 months no probs whatsoever. Always have signal whereas other members family on 02, 3 and vodaphone have nothing....havent had to bother tesco within 14mnths, just upgraded for another 24mnths....people paying 40 quid or more month for rubbish signL with the ones i mentioned...mugs
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Reviewed by Becky from England on 29th Dec 2014
Just signed up for a Tesco contract for an iPhone 6. Absolutely brilliant! Easy to order, can add a cap of £2.50 to the contract and have 3G signal absolutely everywhere including 4G in cities! Was on Vodafone before so just being able to make calls from home is a bonus with Tesco! Phone was delivered within 3 days and everything worked perfectly straight away. Hope this service continues!
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Reviewed by reeves from Great Britain on 27th Dec 2014
I got my son a phone taking advice from the shop I insured it with tesco, the phone got damaged insurance company talked there way out of replacing it as were tesCo ,I have now just had pay 105 pounds because they did not inform me that payments did not go out when I changed banks, since finding out i contacted tesco mobile who are just a load of incompetent monkeys just after money.
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Reviewed by MR T HURLEY from uk on 23rd Dec 2014
This service network piggy backs on O2 network.I find the service is ok until the demand rises then its up yours Tesco user, the system closes down, extremely annoying.I have experienced this first hand on many occasions.Times or bank holidays,christmas days at peak times, every Friday Saturday at 2am to 4 am,if fact when you really need it you can bet it will let you down.ITS CHEAP so you get what you pay for. my advise is don't bother.....
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Reviewed by Joanne from UK on 20th Dec 2014
Utter garbage. 1 star at best! Got a new sim only contract with them for my new phone. Having been with a different network I had to wait a few days until my old number could transfer onto my new sim. So, 2 days later, as expected, my new number activated and a flurry of texts from the past days came in. However, could I reply to them? NO. Could I call anyone? NO. Could I use any data? NO. After spending the larger part of my day reading article after article about what the problem could be, I finally came to the realisation of what the problem was after I downloaded the tesco mobile app. (To be fair, this app is very handy). After keying in my number, three bars shot up on the screen. Tesco, 72 hours after getting my new sim and 24 hours after activation of my number, were telling me that I had used 2 GBs of data, 30 hours of calls and thousands of texts. (Which isn't even possible as my iPhone told me that I had used 20 MB of data and I knew for a fact that I hadn't called or texted anyone. It took almost a week to get it fixed due to the incompetent call centres and stupid shop opening times that tesco provide. Absolutely shocking and I can't wait for this 12 month contract to be over as the service is shocking as well!!!!!!!!!!!
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Reviewed by s from uk on 19th Dec 2014
Great network, value for money and good customer service.
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Reviewed by christine from england on 6th Dec 2014
Terrible signal in liverpool...so frustrated!!

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Reviewed by Rob from UK on 28th Nov 2014
Awful. Needed to order three phones. Started order online. Website crashed. Started again online. Website crashed again. Rang Customer Services who confirmed that no oders had been placed. Tried again that evening. Fond out that earlier orders HAD actually gone through. Rang customer services. Cancelled orders. Started order online again. Website crashed again. Rang Customer Services to complete order. Tesco Mobile then send me all the phones. The three I had actually ordered sucesfuilly and all the others that had NOT been ordered and then cancelled. Rang Customer Services for return (to return the ites they had cancelled and sent in error). Had to queue in PO to return and get proof of postage. The SIMS that were supposed to come with the phones were missing. So Tesco sent out replacement SIMS (we are literally keeping the PO in business). The SIMS eventually arrived so I could get the old numbers ported across. And they have mucked that up too. The phones now make outgoing calls but no incoming. Customer Service have 'escalated' the issue to their communication team.

I have wasted hours talking to unhelpful people and waiting on hold in this sorry saga where they have tripped up making mistakes at every step. I would cancel the contracts and go elsewhere, but that would probably be more hassle thean it's worth. But I am posting this so, hopefuly, somebody ot there wil read this and seriously consider before jumping into a contract with these Monkeys. Product OK. Service. ZZZ-
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Reviewed by Brierley from uk on 23rd Nov 2014
Been with tesco 2 years, I find them very good. Coverage is great and they are flexible with tariffs(until you want to upgrade then there's no price haggling). They also offer family perk if theres two or more with them. Sim only deals are cheap too.
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Reviewed by Mohan from england on 21st Nov 2014
Recently signed up to a contract so waited for delivery of my phone which tesco said would be with me in 3 to 5 days which did not happen.phoned tesco support who did not have a clue about the order,where the phone was and what to do.oh there customer support is an 0845 number to boot,I cancelled the contract as the whole setup filled me with trepidation.
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Reviewed by James from England on 21st Nov 2014
all i need to do is upgrade my phone, they have messed up my order and i have now been on the phone 1 hour on hold. i would not recommend this shit service to anyone
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Reviewed by Lampy from UK on 20th Nov 2014
If you are in the middle of a city, reception is fine. Go outside of a city and coverage/reception and 3G is just dreadful. When you can get a signal in these areas it is like having a cross atlantic conversation 30 years ago with 2 second lags and drop outs. Amazing that the nationalised mobile provider in Turkey, when I visited, 100% reception everywhere I went included in a bay surrounded by mountains! Crystal clear talk quality to UK...the best reception I have ever had. Maybe O2 should show GEOGRAPHICAL coverage rather than population coverage.
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Reviewed by ARTUR from IRELAND on 19th Nov 2014
CHEAP BUT TRERIRIBLE 3G COVERAGE AS FROM TIME TO TIME(OFTEN) ITS LOSSING 3G COVERAGE. NOT FOR PEOPLE THAT NEED INTERNET ALL THE TIME, HWO DONT NEED IT NOW. MY CALL IS TO AVOID IT...
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Reviewed by Susan from Uk on 19th Nov 2014
Shockingly bad. No reception for two weeks now. I did have perfectly good reception. They don't appear to be that concerned. I am awaiting a call from them this afternoon but they told me they would call me back yesterday and didn't bother so I'm not holding my breath!
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Reviewed by Dicken from UK on 9th Nov 2014
I've just signed up with Tesco for a £7.50 pay monthly Samsung Galaxy Young. Previously I had an iPhone which was costing nearly £50 a month and I couldn't get a signal in most places (Orange). I'm really pleased with my Tesco mobile and the service has been spot on. I can now phone/text from my house without crawling under the bed or climbing on top of the wardrobe, what luxury! I can't understand the negative reviews. I think one of the reviewers is living in a wigwam on an Indian reservation as he says with the Samsung Galaxy Y it's difficult to text with Big Fingers who must be his chief. Why don't they get a phone each instead of sharing one? Anyway, I'm well pleased with my phone and with Tesco even if they can mislay 250 million ... Oh, and them another10 million.
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Reviewed by Frances from UK on 6th Nov 2014
Bought iPhone on 24th Sep'14 for my son. Had to have it delivered to my address as I am the bill payer. Son returned from uni on 9th Oct'14 and started using it shortly after. We went on holiday. Upon return he advised me sound never worked unless he had ear phones on - he'd been unsure at first - thought it might be connection ect. I phoned Tesco on 5th NOV'14. Would not give replacement but offered repair. Just looked at repair details and it has been noted as 16gb when it's 32gb. No offer of a phone whilst it's being repaired. Will take about 7/10 days plus postage plus my son has to arrange with me to get it to him as it has to be signed for and he's at uni in student accommodation. For a phone that costs that much I expect more. Extremely disappointed in shoddy customer service by Tesco.
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Reply by Ben from UK on 7th Nov 2014
Not sure what Tesco Mobile have done wrong here? all you've done is explain their repair procedure, which sounds fine.

Reply by Rob Banks from UK on 12th Nov 2014
Who is this Ben who responds to all the criticisms? MD of Tesco mobile?

Reply by Matthew from UK on 16th Nov 2014
I am not MD of TESCO, before Rob starts!I don't work for TESCO nor shop there very often and I am on EE/Orange at the moment! I must say that I agree with Ben. Frances doesn't mention the coverage or actual mobile service from Tesco, just her dissatisfaction with their repairs policy. Perhaps she should have quoted the Sales of Goods Act?

Reply by jade from uk on 20th Dec 2014
If you have an apple store near you use them there brilliant and would have sorted it same day!

Reviewed by Jo from Uk on 31st Oct 2014
Coverage is fine - but that's a credit to O2 not tesco.

Really bad customer services. Long long waiting times on calls. They took me through a upgrade call that took an hour - knowing full well their system for allowing you to accept new contract was not working. After 48 hours they automatically cancelled my new contract blaming me for not accepting it - however they were fully aware I was constantly trying to accept it and their system was the issue. This happened 3 times !!!!! So 6 days wasted plus HOURS on phone - they refused to send new contract by post insisting online acceptance of contract was only way - their system however was faulty and not letting me accept it.

Warranty issues are also problematic. Even though they have details of my phone and current contract in front of their faces. Along with details of my handset and the imei number of the phone. They refuse to accept my handset for repair without me sending them my copy of the contract. (Almost 2 years ago. I don't have it and it's on the screen in front of their faces anyway ) I requested a copy to be sent to me over a week ago. Still waiting !!! Can't have current phone repaired !! Don't waste your time with tesco mobile. Not worth all the BS
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Reviewed by James Case from UK on 26th Oct 2014
Transferred my old number to Tesco Mobile PAYG but the topup page still has the old Tesco number so now I can't topup my phone online. Why are there 3 different login systems? 1. tesco mobile 2. my account 3. online topup page. this is so stupid. should just have 1 login system for everything. I need to register my new phone number apparently, but the login screen for that says that the details I entered are incorrect, but they are correct as I saved all the login details and just copy and paste. customer service by online chat, email and phone have all been useless. All Indian. I'm not racist, but these guys cannot communicate and just keep routing me through a diagnostic system where my problem doesn't exist and giving me scripted responses AAARRRGGGHH!!!!
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Reviewed by Florence from UK on 21st Oct 2014
Moved over to them from O2 a year ago and the service has always been outstanding. Migrating my phone number from O2 was done in no time.
I swapped from pay as you go to pay monthly this week and it was sorted out over the phone in less than 15mins, new phone received within 2 working days, and current number transferred to new sim card in no time (via their online chat, very helpful, straightforward and easy to use).
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Reviewed by Martin from England on 20th Oct 2014
Moto E only 4 weeks and a half old, no damage on outside just been in pocket for less than an hour and screen inside not working. Took it back to point of sale, they phoned up CS they sent out a postage payed bag, I sent phone back to repair center, it took them over a week to decide that phone was beyond repair and not covered by warranty. Suggested I buy a new handset. Tesco's don't want to know, terrible service. When I was with orange and something similar happened they just send out a new handset next day as it was under a year and I wasn't even insured with them. Tesco mobile sucks and it's now going to make me not bother shopping with them for grocerys.
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Reply by Ben from UK on 7th Nov 2014
So you broke your handset (maybe unknowingly) and sent it in to repair, then within a week they told you the outcome of their inspection. Sounds reasonable to me. If Orange give out free phone without inspecting broken ones its a surprise they are still in business.

Reviewed by James Crossley from United Kingdom on 17th Oct 2014
I took out a new mobile contract with Tesco Mobile and wanted to transfer my old number. They said it would take a day and be done on the Monday.

Monday came and went and it still was not working but it did take the signal from my previous phone on another network so that phone was now useless. Because i work long days it was Wednesday the first chance i had to use someone else phone and phone Tesco. They said they were sorry and it would be done that day.

Still not working i phoned that night after another long day and i manged to just phone up just before 9am the time they finish. First guy i spoke to said he was sorry and its going take another 3-5 working days. When i complained he told me to hold an he transferred me to someone else obviously so he could leave at 9. That person did not understand why i was transferred to her department and she would transfer me back it rang once and then it hung up.

I wrote an email that night explain how unhappy i was with the service and how i am self employed and need my phone to get work to make a living. They said they were very sorry and said they would give me £5.75 for my inconvenience.

Nearly two weeks without a phone and £5.75 is really going to make everything rite.

DO NOT USE TESCO MOBILE
Rating:

Reviewed by ken from n.ireland on 17th Oct 2014
On holiday to australia,did not use mobile....£35 credit stolen.
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Reply by Ben from UK on 7th Nov 2014
Not sure if this is a review of them or you.

Reviewed by Vaughan Dean from UK on 8th Oct 2014
I've used the Tesco mobile service for a couple of years and, luckily, I've never had to contact their customer services. I'm moving to a different provider now so I need my PAC number from Tesco so that I can take my existing number with me. Trying to get this from Tesco has been impossible so far. They transfer you to the department that handles it but they never pick up the phone. I've waited for 30 minutes on two occasions. This is not acceptable and probably illegal. Avoid this bunch.
Rating:

Reply by Ben from UK on 7th Nov 2014
Actually Tesco Mobile answer over 80% of the calls within 20 seconds, offering better pick up times than any other mobile network in the UK. And they are all UK based call centres. Maybe you called in peak times, when of course is when most people are free and the phones will naturally be busier.

Reviewed by Mattie J from UK on 7th Oct 2014
Customer services are terrible. Even when trying to renew my contract it takes 30 minute plus to answer the phones. Unfortunately the deals are worth the poor service!!
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Reviewed by W from Uk on 4th Oct 2014
Tesco have no network they use 02 yet tesco charge 25p a minute lyca use 02 and ee yet free uk calls texts 2gb internet for £15 pounds with free lyca to lyca calls tesco is cash cow cost £10 for 2 emails when abroad once and phones are double locked wise up they treat the public with contempt they just milk us we should make the rules up not tesco
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Reply by Ben from UK on 7th Nov 2014
Surely Tesco freely tell you what the call charges are? And you have the free will to choose to go with them or not? That's like saying you think Virgin is too expensive, when you could just choose to fly with Easy Jet.

Reviewed by Steven from uk on 4th Oct 2014
I'm not sure why but if I try to download an app with full signal H+ it downloads at about 50kbps. It's DREADFUL. on three mobile 1 bar would still download at a couple of Mbps. Cancelling and going back to three.
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Reviewed by Brett Burridge from England on 1st Oct 2014
I have been with the tesco network (pay and go) for about 4 years now and I have had no problems with texts or calls BUT I resample bought a Sony experia E1 on Tesco's 4G. What a joke, it's not 4G yet! All the adverts on TV are deceptive, they only have 4G in London and Birmingham (I'm in northants) it struggles to get 3G and the Internet is so slow I give up before its loaded the homepage, DO NOT BY TESCO 4G.
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Reply by Ben from UK on 7th Nov 2014
They use the O2 Network, just google O2 service checker and check out the service in your area or around the UK. :) Maybe you should have done this before buying a 4G phone.

Reviewed by Mac from UK on 21st Sep 2014
Have had no real problems wth calls data etc but the reason I have ditched them is because as a sim only cutomer on a 1 month rolling deal (It was the suggested contract to take when I went into the store to sign up as I explained to staff that I was waiting for the new iphone later in the year)I am told that I am not eligable to upgrade my number!!!
I have had sim only deals with other networks previously and upgraded these to full contracts with zero issue,
I was told that this could be upgraded at the time of joining but the reality is that even thought I have paid for the service I have recieved there is in tescos eyes no way to satisfy their customer critria,basically if you pay your bill in full everymonth tesco doesnt value you,even the upgrades guy giving me a PAC code told me that 1 month sim deals caused all kinds of issue's for him as customers where put in this position.
In short I had no problems but as they dont really value you as a customer unless they have you tied into a longterm commitment that gives them guarenteed income.
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Reviewed by Sara Attridge from England on 16th Sep 2014
BRILLIANT, not one problem in 4 years, fantastic customer service and amazing value, really can't understand how anyone could have a problem, last year my handset broke, went into store and they went out to storeroom and handed me a brand new one.
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Reviewed by Paul Bartlett from UK & USA on 12th Sep 2014
Awesome! I used Tesco Mobile for 4 years and in that time I can say I never had any problem with them and that their customer service is second to none. UK based, professional, competent and friendly (just slightly busy sometimes).
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Reviewed by VP from UK on 12th Sep 2014
DON'T DO IT!!!!!
Transferred old number onto Tesco mobile, has been nothing but trouble ever since. I cannot receive calls or texts and it's still on going ever since they transferred Customer services useless, technical team you cannot speak directly to resolve issues.
Can't be put through to a manager, they are always busy.
The price might seem attractive, but if I had known the stress of all of this, would never have signed up. LUCKILY I am still within my 14 day cooling off period so will cancel if not resolved within 48 hours.
Rating:

Reply by darren from uk on 16th Sep 2014
I known how you feel ,im having a nightmare trying to order a phone I can use, they have no problem sending it to me but I cant use it , they say I cancelled contract that I did not. sent phone back , cant speke to manger or anyone in a senior position , gone on for 3 weeks going round in circles , keep it up tesco mobile!!!

Reply by Ben from UK on 7th Nov 2014
Technical team you can't speak directly to? They are open 365 days a year, just give them a call 0345 300 6660 #EnoughSaid

Reviewed by Shani from Uk on 11th Sep 2014
Tesco mobile didn't want to know when my iphone developed a fault!
I fact they wanted me to pay them £147 to repair the fault but were unable to tell me what the fault was! I asked for the phone back and to my amazement the phone worked and had also been updated which they must of done as it was unable to update when I sent it to them, so I'd if payed them £147 for nothing!
What a joke! I will NEVER take out a phone contract with these people, they should stick to selling bananas and bread! Beware! Don't pay just because you think they know what they are talking about, always get a 2nd opinion! The phone works fine now by the way!
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Reviewed by Phil from England on 3rd Sep 2014
TERRIBLE BEWARE THESE PHONE CONTRACTS ARE WITH 02
Tesco's do not want to know ONCE YOU HAVE SIGNED UP

pay montly thats a joke! YOU CANT THEY WONT LET YOU TOP UP
IF USE YOUR MINUTES max £100 per month use that and you have a phone you cant use "NOT FIT FOR PURPOSE"

I spent 2/12 hours in the STORE Tesco's have no say. your comtract AS ITS 02

I owed them nothing terminated the contract with no oustanding payments

They sent me A bill for £ 465.00 WHICH I am not paying and told them that THEY HAVE SOLD IT TO A DEBT COLLECTION AGENCY fredrickson International WITH OUT NOTICE
i WILL FIGHT THIS IN COURT
AVOID BEWARE TESCO DO NOT WANT TO know MIS-SOLD as A CONTRACT its pay as you go WITH BIG LIMITIS buyer BEWARE !
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Reply by Ben from UK on 7th Nov 2014
So you rinsed your credit and then cancelled, now you won't pay it. sounds fair.

Reviewed by frank from england on 21st Aug 2014
The problem with Tesco mobile is they cheat you out of money if the phone develops a fault. Through no accident or damage I was unable to hear calls on my Nokia unless I used its speaker phone. Tesco mobile insists you return the phone to their repair centre in Slough. After 6 weeks of waiting they eventually insist its my fault and it will cost £100 to repair. I refused to pay and 4 weeks later they returned the Nokia which was still broken. I am only 3 months into a 2 year contract and proving the phone is defective will cost me than its worth. Stay away from Tesco mobile who clearly leave fake 5 star reviews.
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Reviewed by jane from uk on 20th Aug 2014
Why do not people look into the facts before signing a contract like if it can be upgraded/downgraded etc. No wonder the previous review says they are obnoxious, if you go on phone to them giving them attitude like that they will be less inclined to help,never had any problems with them, try vodafone or EE and see what bad service is
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Reviewed by philip thomas from wales on 19th Aug 2014
Pleas could you tell me why my mobile data is so slow ? I have a sim only contract with tesco and I have a samsung galaxy s4
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Reply by Ben from UK on 7th Nov 2014
Call Tesco Mobile Tech support 0345 300 6660

Reviewed by Grace Merling from UK on 18th Aug 2014
Itís so obvious, all those 5 ***** reviews are done by Tesco staff!!
Stay away from Tesco mobile! My husband and I had constant various problems with them. and same with 2 other people from my work place! You call them, all they do is put you from one department to another, and no one knows what theyíre doing. They, took £100 off me and it took them 3 months to returned it. They will promise you that the problem you called for will be definitely fixed and weeks later itís still not! Itís outrageous service! The worse one was when my iPhoneís battery died after 14 months, while I was on a 2 year contract with them and they claimed that the phone is only covered for 12 months. I told them that by EU statutory law all the apple products are covered for 2 years their statement to me was ďwe over rule the EU law with UK lawĒ. Absolute shambles! Watch out people!! I had to report them to Ombudsmen.
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Reply by Andrew from UK on 25th Sep 2014
You wrote this exact same cr4p on another review site

Reviewed by Sharron from UK on 15th Aug 2014
Beware tying yourself into any contract with Tesco you can't upgrade or downgrade without a financial penalty. I discovered this too late; I have also discovered, to my cost, that their technical support team are inept, this, added to their arrogance, indifference and obnoxious attitude(s) when dealing with me as a customer makes me wonder just what things are coming to. I have paid for Internet access for 15 months which I haven't been able to use & this is, ostensibly, my fault for not complaining enough. How do you answer that?
I am tied into another 10 months with these inarticulate, unhelpful, ignorant (the customer is never right), rude, disrespectful providers and there is nothing I can do about that but you don't have to be.
DO NOT SIGN A CONTRACT WITH TESCO - despite their claims of customer care and satisfaction you will end up disappointed and angry at yourself for allowing yourself to be duped because you thought they were trustworthy.
If Tesco lose 2 customers from phone contracts and store shopping a day they're in trouble; can they really afford to leave customers feeling as I do today? Shame on you Tesco.
Rating:

Reviewed by Terry Lester from UK on 13th Aug 2014
I've had PAYG phones for many years and now got a monthly contract, all with Tesco. It has always been an excellent service so recommend it and give Tesco 5 stars.
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Reviewed by Roy H from UK on 12th Aug 2014
I had a 'Sim only' contract with them for 1 year, it has just expired and I phoned them up (Using my landline because I had no signal on my mobile yet again! ) to tell them I would not be renewing it. Frankly Tesco Mobile was rubbish. Some days you got a signal , some days you didn't( and then not for the full day). Texts would sometimes take 3 DAYS to send / arrive . Numerous phone calls to Tesco resulted in the same lame excuses "Oh its the mast sir, it will be fixed by the weekend " (Which it never was) Apparently it is the same story with O2 where I live (Tesco uses The O2 network)Many of my friends and neighbours who use Tesco / O2 say that they have had the same problem. Anyway, I changed my provider and The signal is perfect!
Rating:

Reviewed by m from uk on 10th Aug 2014
Love how people that go over their limit like previous review blame everyone but thereselves for this and what has a strained friendship got to do with a mobile network review?? Moral of story is if you are out if work watch your money, what a ridiculous review. Personally i find tesco to be the best of them all.
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Reviewed by Mike from UK on 6th Aug 2014
I have a monthly contract of a certain number of texts, phone minutes and data amount each month, and it costs around £20 each month. That's what I agreed to this appalling company. I have been using my mobile to phone a lot recently, but I kept on getting my monthly texts from Tesco Mobile saying "your next bill will be £20.05" or there and thereabouts. Fine, I thought. I'm not going over my talk limit. Then, suddenly, out of the blue, without warning, there came a text saying "You've spent more than your tariff allows. To prevent your service from being suspended call 4488 free from your Tesco Mobile phone to make a payment." I had received my monthly bill text earlier the same day, and that was for the usual £20 or so. I must be just a smidge over, I thought, so I'll phone and see how much. I phoned the number to find that I was £185 over my talk limit! This was the first I had heard of it! I'm out of work, so my wife pays my bill at the moment, but she couldn't have afforded this, so I had to prevail upon a friend to pay the £185 for me, straining our friendship! I phoned Tesco Mobile customer service, and their excuse was that "they couldn't guarantee the text going out in time to warn you when you've just gone over your limit." I managed to get a £20 "goodwill" gesture out of them, even though I suggested they pay the full amount back. I'm taking this to the Ombudsman, because it's a total swindle. Of course they told me about the Tesco Mobile app and so on after the event, but that was naturally after the horse had bolted. To sum up: If anybody's considering getting a Tesco Mobile phone, don't, they're a bunch of con artists who use their own poor service and facilities as an excuse to get your money. Once this contract's up, I'm out of there!
Rating:

Reviewed by Beth from UK on 4th Aug 2014
Appaulling customer service. I was passed from pillar to post on the phone for over 40 mins over an undoubtedly broken phone. My phone was recently dropped and run over by a vehicle so quite definitely unrepairable. I was told I still need to go through the lengthy "returning the phone" process so that Tesco could deem it broken!I'm not asking for a free phone, I merely would like to buy a replacement without having to wait 7-10+ days just for Tesco to tell me it's beyond repair! With so much beaurocracy and inflexibiliy in their system, and so little concern for customer care, I will be be cancelling my contract immediately. To anyone thinking about using this company, I would strongly advise against it, or else risk cumbersome phone calls and wasted time!
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Reply by Ben from UK on 18th Dec 2014
Why don't you just buy another phone then?!

Reviewed by Peter from Scotland on 4th Aug 2014
Ordered a phone from tesco last weekend and received an email confirming the order telling me it would be with me in 3 to 5 working days. They then cancelled the order without telling me. Shocking service, I am SO annoyed right now!!!
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Reviewed by Peter Wilson from UK on 2nd Aug 2014
I bought the Samsung C3520 on PAYG from Tesco for my wife as an emergency phone (her first mobile). It was for reassurance following me having had a heart attack.
BUT the signal is atrocious most of the time. Yet my Virgin mobile is perfectly alright.
Keep away from Tesco !!
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Reviewed by ivor bigun from uk on 22nd Jul 2014
over subscribed under investment by tesco on o2 network so no 3g or 4g signal so why buy phones of tesco on tesco or o2 or giff gaff
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Reviewed by Anonymous from Atlantis on 20th Jul 2014
I bought a sim card from Tesco and went to register it and to top up £10. I found that the signal was good for most of the time too. Less than 6 hours later I found that Tesco had either cancelled or blocked my sim card and that there was no previous statement or explanation as to why.
I am very disappointed and I refuse to buy any more Tesco mobile products. In retrospect the sim card may have been made with horse meat.
TL;DR:
>Good price (99p)
>Decent signal.
>Essentially stole £10 from me.
>Sim card was a massive let down.
Rating:

Reviewed by phil from uk on 19th Jul 2014
Having had problems with newly acquired mobile phone that could not be resolved either in store or by help line, I attempted to leave negative review on Tesco website. Tesco removed the criticism even thought it was honest and un abusive.
So a site that only accepts positive reviews has got to be worthless.
Rating:

Reviewed by Chris from Scotland on 13th Jul 2014
Bought a sony xperia e1 on 19/4/14 worked ok dor the first few weeks then started freezing and switching itself off during calls/accessing txts. Took it back to the store and was asked if I had rung the number on the receipt. Assistant fang the number and I was told it was not on the current update but I went in and it was. Told to do a factory reset but would lose all data. Or send it away for repair for 10 days plus. Went online back home and did a "live" chat but ipad doesn't let you answer them. Didn't say I couldn't which would have helped. All in all a pretty crappy experience with Tesco. Will just sell phone to Envirafone and buy a new one. And they wonder why heir profits are down.
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Reviewed by annonomus from uk on 9th Jul 2014
Well what can I say about this appauling company the signal was shocking even in a city nothing was done to try improve my service I missed payment of bill due to moving and obviously moving is very stressful and hard things get missed unfortunately it was tesco bill I accept responsibility for missing the bill well tesco close my account with no corespondense to say this then take near on 200 pound out of my bank account with no warning I rang them to get told they sent emails and texts to state they was doing this my question to them was without the phone which was used for the internet how do I read emails there answer well we sent them my other question when a persons phone has been cut off who leaves the sim in no answer again just well we sent them I ask about letters to be told I'm sorry madam we don't deal In paper and that they took the money because it was there I asked to have it half refunded as it was my rent money there reply no the account is closed OK Account is closed I was willing to pay what I could when I could come to a agreement with them but no well thanks tesco you have left me short on rent with no cash to pay bills and can't afford food
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Reviewed by Mr Randall from UK on 7th Jul 2014
Tesco offer a good deal, if you have network coverage. Unfortunately, 8 miles south of Lincoln, we don't. So, after a year of poor value for money, are terminating our contract and switching to ASDA, who use the EE network and have far better coverage. Also be aware that Tesco's process for obtaining PAC code's is very convoluted and painful...
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Reviewed by NMM from UK on 2nd Jul 2014
Tesco Mobile: You Get What You Pay For. The O2 network coverage for 3G, in my area is shocking. The 4G is only 'better' because there is no coverage.
No VoIP ability, so if you want or have SkyGo, you cannot use it. Cheap tariffs, no unlimited bundles, mean avoid at all costs.
If anyone is desperate to experience a Tesco phone then try a PAYG option, in the long run it is cheaper and less hassle. You will be glad you did not buy a PAYM model!
Tesco should stick to what they know, food retail and not mobile phones. Let the big boys look after that...
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Reviewed by Kate from Uk on 29th Jun 2014
The tesco mobile network is a joke I recently bought a pay as you go Samsung phone in an emergency as my existing phone had been damaged... At the store I was told how wonderful it would be.. I took it home an registered the phone....... Was told that I couldn't use my debit card to top up as it was registered with my old phone.... And I therefore had to use a voucher to top up or vist my bank to get the debit card de registered . I now want to top again to be told that it would have to be topped up forever by voucher as it was still not registered . The customer service was appalling even after taking to a so called supervisor who could only a Sorry in answer to my cry for help. I have now bought another phone from a proper mobile company and will never shop at tesco again Every little helps........ Tesco did very little
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Reviewed by janet m from wales on 26th Jun 2014
Tesco mobile must be the worst newtwork and customer service ever
I ordered a phone on 30 May - it turned up on 10 june - despite having been lied to and told it had been despatched
The phone is faulty and I've just spent over 40 minutes trying to arrange a replacement - I was cut off twice
The staff are mostly incompetant - just spoken to a so called supervisor who really does need to take a course in customer service
sadly I have a 3 phones with them on a family discount - shan't be renewing with Tesco mobile
I agree with the many other reviewers who rate them as
awful. Also they have no complaints e-mail address - or so the so called supervisor told me - I suppose that way they don't have to address any complaints they just fob people off via a very rubbish signal
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Reviewed by Melvin B from England on 16th Jun 2014
I have to agree with most others here that this network is not fit for purpose.
I travel around the country quite a bit and might as well bought a Dorro.
Most of the time I can just about make a call but email/messages/internet/maps forget it.
The average time to load Google is 3-5 minutes so searching is not an option.
Unfortunately I have another 13 months to go on contract but will never sign up again.
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Reviewed by pee doff from UK on 11th Jun 2014
worst network ever, may aswell not have phone, loses signal everyday and have to walk around the block to fix it.
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Reviewed by Kellie from England on 11th Jun 2014
We got a Samsung Galaxy phone with a 2 year contract for my son which after 6 months would no longer get past the home screen. Returned to Tesco they claimed that the screen had been replaced, something we had never done, so the warranty was invalidated and refused to repair the phone. We were told this was not their responsibility as the phone was a 'gift' with the contract. We will now need to purchase a brand new phone to get use of the contract SIM.
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Reviewed by Jimmy from England on 10th Jun 2014
Hi,I have been without a signal on my two tesco phones since Saturday,I have cancelled the one that has just come out of contract when and if I get the signal back I will just use the payg phone there is no point in paying £20 a month for a service you are not getting the signal in kenilworth never goes above one bar very disappointing,jimmy.
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