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Tesco Mobile

 In a nutshell  

Date: September 2007

Tesco Mobile is a virtual mobile network, using the O2 network to supply its services, giving it 99% coverage of the UK population.


Tesco also offers mobile phone insurance on pay monthly phones it sells.

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Tesco Mobile user reviews

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Average rating from 773 reviews:

Reviewed by Monica Birchall from UK on 13th Feb 2016
Terrible service rude customer service and a total rip off.
Took out 2 year contract couldn't get a signal but they insisted I could even when I told them to check that I hadn't made ONE CALL from my address in 6 months.
I eventually bought an i phone and started to get a reasonable signal so I assume it was the phone they had given me!
As the end of the contract drew near I was in hospital phoned one day before the end for a PAC but didn't have the new sim card with me and was told I had to pay an extra month because I would be using their sim for one more day until I got home.

Reviewed by Percy Thrower from England on 10th Feb 2016
My Tesco PAYG mobile is the biggest load of junk ever. Incoming & Outgoing calls keep cutting off ( wherever I am ), store assistant's only remedy was to wipe sim card no clue after that. Avoid like the plague !!!!!

Reviewed by Mr Hunt from United Kingdom on 5th Feb 2016
I have never known such a bad company in all my life. my contracted phone broke with in two month and even though i was insured they refused to repair or replace my phone. the phone was already faulty but i was blamed for the damage after 6 months of them finally taking my phone and hoping for a new one they return the phone after 6 months and tell me there is water damage in the phone when the phone had no water damage when i sent it off. so even though i didn't own the phone for 6 months they still charge me and don't even apologise about my phone but will happily take my money. after the realization of not getting my phone fixed they said they will fix it for 90 pounds even though you could buy the same phone for £70 and the newer model of the phone for £85. so to rap everything up i have never known such poor customer value in any company and realize that they are happy to take my money for a non working phone.

Reviewed by IL from UK on 30th Jan 2016
triple locked tesco phone 1pound for 4 minutes on pay and go cor we will have some of that I kiss you

Reviewed by Mrs Heron from Uk on 27th Jan 2016
Disgusted in Tesco, again! Will they never learn! Read the press. Not shopping there anymore. Who do they think they are!

Reviewed by M hillier from Uk on 26th Jan 2016
Never buy a phone from tesco. They don,t want to do anything Just take your money.

Reviewed by Am from England on 26th Jan 2016
Taking more money off of me every month supposed to pay £33.50 a month for 2GB internet, 5000 texts and 2000 minutes for an iphone5s terrible deal total rip off. Constantly saying every month I've gone over when I still have all my internet, texts and calls!

Reviewed by Simon Harfield from England on 21st Jan 2016
Tesco is a store highly suitable for old people as I saw a worker guiding an elderly lady to their car whilst holding their heavy bags of shopping. I also think that Tesco provides suitability to their customers because they provide benches where the elderly have a chance to sit down. Overall, the store provides well for all their customers of all ages!

Reviewed by Dougie Shaw from UK on 18th Jan 2016
Tesco Mobile instore assistants & customer service are an absolute disgrace. Bought my phone from them together with a 24 month contract in September 15. Phone would not start up last night so took it back to Tesco Warrington. Assistant told me the battery had gone and being a sealed unit I would have to send it back to the manufacturers.
I asked what I was supposed to do without a phone. Assistant said buy a pay as you go from us.
I’m not sure what my rights are but Tesco Mobile were in no mood to help me in any shape or form.

Reviewed by Pete from England on 16th Jan 2016
Love the Tesco mobile app. But I can't find out how to update it
And why can't it automatically stop me overspending??
I only have a limited amount of money.

Reviewed by Thomas gourlay from Scotland on 13th Jan 2016
So many thing wrong I could go on forever rear but the main thing I'm annoyed about is that one day I got a £10 pound top up for my Microsoft 535 only used it very briefly outside my house and then again the next day a bit longer and I'm already out of data I don't know why anyone would chose to use telco to be honest because it is the worst network ever would rate 0 stars if possible.

Reviewed by FrancesO from U.K. on 10th Jan 2016
Don't even think of it! Appalling customer service and technical support. Never helpful, took 6 weeks for my new phone to turn up as courier kept misleading everyone and not delivering it and tesco unhelpful. New phone then broke down and tesco said warranty was void because back cover was damaged. When phone came back, there was no damage. Can't wait for contract to end as had to get a new phone so I am paying twice.

Reviewed by c.arbuthnott from england on 8th Jan 2016
I had my android stolen in Trafalgar Square late 18th December and rang Tesco 19th to cancel the sim and order a new one. I was told that I would get it in two days and that all my data would be available again once I rang them to activate the sim. By Christmas eve I still had not received the card and had to use a temporary number. By January 5th I still had not received the card and so rang again to order a new one .Again I was told to ring to activate once I had it.
I received the re-posted sim card on January 7th and rang to activate even though the number seemed active but there was no previous data - no contacts, apps etc.
When I rang I was told that there was no need to activate the number and that my data would not be retrievable unless I had saved it somewhere else. The operative was very surprised that I had been given all the above information by other colleagues.
So there were three incorrect pieces of information - the phone could not be delivered in two working days, there was no need to waste time ringing and holding on to find someone to activate the card and, most important of all, the data was not saved. I am more than disappointed.

Reviewed by Jaime from England on 5th Jan 2016
Found Tesco Mobile fantastic! Had a good 2 years with them on my contract, I was able to change my tariff and I liked that flexibility as some months I would use more internet than others. I also liked how they texted me to remind me of my bill payments, and when I ran out of mobile data, texts etc.

I was very impressed when I cancelled my contract (not due to anything they'd done wrong) and they didn't try and sell me a new phone or contract that I didn't want, they simply cancelled my contract and even gave me advice on what sort of deal to get next based on my usage of minutes, texts and data.

The only thing I would complain about is that signal was occasionally bad. But this wasn't often and there will always be areas where it's hard to get good signal anyway!

Reviewed by lauren from england on 4th Jan 2016
Stop moaning will yas about signal and coberag3 how about u have 14 days to cancel if it that bad bunch of jokes.

Reviewed by Frances Crook from England on 3rd Jan 2016
Couldn't wait for my 24 month contract to finish - it did in September 2015 but Tesco didn't let me know .. only realised when I did a search. Tesco uses O2 network - HOPELESS!! Rarely got a signal at all - had to tell everyone never to ring me - couldn't switch of phone messaging and as a result of never getting sufficient coverage to retrieve messages, this caused me potential catastrophic health problems. Would I recommend Tesco Mobile ... sadly not!

Reviewed by kate from scotland on 2nd Jan 2016
Poor poor poor! According to signal checker I should have full 2g and 4 bars of 3g. Ha ha what a joke, I can barely send or receive a text in the house, anywhere else I go the signal is poor and I hardly ever get 3 g anywhere! Always dropping out through calls when I can actually make them... Customer service wise I cant say I have had a problem but never spoke to anyone on the phone just used the online help. The person I chatted with was very helpful and polite and has offered to send a new sim although I doubt it will work as anyone else I speak to says the same about Tesco mobile...heres hoping the new sim works but if it doesn't then I will be looking to cancel although I will probably be hit with a big bill as contracts not up until October. :(

Reviewed by Daniel baguley from English on 2nd Jan 2016
Tesco mobile company need more training as the team members not got a clue what they are doing I had the phone put down on me several times before getting any where with them and then when I put a complaint in they cancelled my phone insurance in which I didn't not ask for. And then when I finely got my phone it was a refurbished and not working properly and still not heard anything else off them about the complaint yet. Really it a bad company.

Reviewed by Ian Bailey from UK on 27th Dec 2015
Far from impressed.
Was promised a moderate signal , but get none at all at home.
Tesco said it was not their problem and to go to O2.
O2 said go to Tesco !

Not interested.
Don't go there is my advice. Don't believe Tesco.

Reviewed by Ken from Uk on 22nd Dec 2015
Utterly useless ... And utter liars ... Good job I have the transcript of my chat ... I have never come across such diabolical service as the chat and phone ...

Reviewed by g mayhew from england on 22nd Dec 2015
Tesco mobile ( a joke ) Southwater, Horsham no signal or intermittent at best. RUBBISH DON'T GO THERE !

Reviewed by John Bell from ENGLAND on 17th Dec 2015
Total Rubbish No Signal for Hours Every Day Countless Switch on and offs,never worked since I got it avoid at all costs no matter the gimmicks they Offer You. SHOCKINGLY BAD SERVICE.

Reviewed by J from UK on 16th Dec 2015
No internet on my contract Moto E for 8 days.... disgusted!!

Reviewed by peter from uk on 16th Dec 2015
Very poor service both for the network and customer service, they have no idea how to even credit my account. In the Oxford area there was no real signal for two weeks, two weeks of complaining and no real answers. Honestly I would avoid this service again and go to a proper supplier with customer service who know how to deal with customers.

Reviewed by Brett from Uk on 10th Dec 2015
I'very been with tesco for over a year now and so far service is mainly good apart from the 4g signal! When I make a call it goes from 4g to G and doesn't go back to 4g for for a few min sometimes a couple of hours! This is the only issue I have with them apart from that the pricing plan is very good -£12.50 for 750 mind+5000 texts+2gig data is very competitive.

Reviewed by me from uk on 10th Dec 2015
Joined Tesco Lite three weeks ago, they have sold my number, although I asked them not to, had call from a scam organisation, not other way they could have got my number, not given out to anyone yet.

Reviewed by neil from cornwall uk on 10th Dec 2015
Tesco phones arent working properly in West Cornwall and this has been going on for day. Cut off's poor connections and no signal.

Reviewed by Nicole from England on 9th Dec 2015
I'm meant to have 2000 mins and 2gb data and 5000 texts now and it's not changing keeps saying I've used it all!

Reviewed by Nakita doyle from Ireland on 8th Dec 2015
Nakita Doyle here from Ireland county wicklow. Absolutely disgusted with this network very bad signal all of the time only have the phone two months I have topped it up probably €80 and Tesco mobile themselves have topped it up also a few time and still very bad connection every time I ring them its always something to do with the phone or I have used my data, I have changed the phone changed Sim card and its still no good I have never had so much trouble than with this company. I am changing networks and I would not recommend this network to anybody.

Reviewed by johnny fincham from uk on 8th Dec 2015
very good value, very poor signal. Only able to use my phone a quarter of the time.

Reviewed by Sarah howe from England on 6th Dec 2015
I think your not a good network as I'm with you and plus every time when I've got signal it keeps cutting off and not sending messages and plus the minets is to hard for me to budget as you don't do unlimited minets and I need unlimited minets as its to hard for me to budget on 1000minets so I am never comming back to your network ever again I'm moving to 02 or virgin as they do unlimited minets that's why I want February to hury up and your phones are locked to network and then it means you can't give this phone to anyone on another network. So I won't be comming back to u ever again sorry any questions email sarah_h1993@hotmail. co.uk

Reviewed by john from uk on 5th Dec 2015
Billy have xhecked the signal plenty of times and also been xhecked in store at tesco who say it should be fine where i am but its not. Not our fault if we have checked so get off your high horse. Tesco is rubbish and so is their cuatomer service.

Reviewed by Jimmy from London, UK on 3rd Dec 2015
The best value for money carrier to go with! Perfect coverage, safety capping and reasonable pricing!

Reviewed by Ben from Basildon, Essex, England on 30th Nov 2015
I've been with Tesco for 3 years and it is a wonderful service. I always have signal no matter where I am (including in areas where other people with different mobile providers haven't had any) and the customer service I have received is outstanding. However, they quote that they have 4g data and even when I am in central London I never seem to get any (I have an iPhone 6s so it does support 4g) :'( but their 3g works fine anyway so it isn't that much of a loss. I would and have recommended Tesco to others.

Reviewed by Terry Lester from UK on 29th Nov 2015
I've always been with Tesco for mobile contract - absolutely brilliant service and great value so 5 stars from me!
For all those posting neg comments, I sincerely hope you all have a really great Xmas.

Reviewed by David Swain from Wales on 28th Nov 2015
The coverage is very poor. I don't get signal in my own home or at work. The sign at the top of my phone saying "no service" sums up my experience with )2 and Tesco. I rarely can use my phone where and when I actually need it. Phone calls often cut out during a call and texts are often not sent. I used to be with Orange ee and had none of the issues that I have with Tesco O2.
When I complained they merely said their signal is good in the areas I mentioned and assume it must be my phone.

Reviewed by Lottie from Dereham Norfolk on 28th Nov 2015
My reception has got increasing worse, says I have signal then when I try and make a call or send a text it goes to out of area so no signal at all. Really fed up with tesco mobile I am paying for a phone that half the time I cannot use.

Reviewed by Billy from Scotland on 27th Nov 2015
Can take hours for a txt message to send if it does go, hit and miss, same with receiving.

Reviewed by lee casey from uk on 22nd Nov 2015
I'm looking forward to my contract with Tesco Mobile ending, they may claim to have 99% coverage but that's not for 3g signal is poor at best and I wouldn't even class it as rural where I live and at busier times of the day signal drops. As for customer service worst I have received i complained about 3g signal and not being able to get online and that I'm paying for data i cant use Tesco response turn off 3g to get better 2g signal and told have to live with it as they have no plans to improve in my area, avoid them.

Reviewed by Ben Winford from UK on 21st Nov 2015
Horrible customer service. Requested a phone unlock and was told to wait 28 days. Turns out it was unlocked anyway, yet Tesco didn't let us know at all. Waited 3 weeks before I got suspicious. Even called them a second time and they still said I should still await an email.
Never going to use Tesco ever again.

Reviewed by Helena Birmingham from Ireland on 19th Nov 2015
I just want to sort out my bill for october. I have been over charged by three times amount I should have paid. Just need to speak to customer service to sort it out without running up further bills.

Reviewed by Sue wilkinson from uk on 19th Nov 2015
i really cannot believe the negative reviews I have been reading. Having been with tesco for over 4 years I really don't have a bad thing to say about them, coverage has always been good, but most important customers service is sururb.

Reviewed by Debbie from UK on 16th Nov 2015
Cancelled Tesco mobile due to lack of signal, asked if there wasn't anything left to pay was told no account closed. A couple of months later received a letter from debt agency, called Tesco they said wouldn't speak to me as debt was now passed to debt agency. Paid debt agency otherwise they would have taken me to court.
Fast forward 4 years just been refused a mortgage due to Tesco on my credit report saying I was put on a debt management course!
Just spoken to Tesco and I have to say it was the worst customer service I have ever come across he was almost gleeful... We live in a mad world and pompous twits.

Reviewed by Wilma colquhoun from Scotland UK on 11th Nov 2015
Had Tesco mobile 24 month contract with phones for my husband and myself and though that the contract stopped after the 24months and was told when buying them that about six weeks before it ends that Tesco would offer me upgrades and new contract but discovered reality is that I heard nothing so called to ask if they could give me a good deal but they couldn't match giff gaff so I said thanks but no thanks I will go with giff gaff, I hen emailed Tesco in September aging I wished to close and end our contract I emailed again in October and again in November,,,I am still having money taken each month despite my emailing them,,,they just reply saying someone from the team will contact me in 48 hrs,, then they go on and on about taking another deal,,but blatantly still ignoring me cancelling my deal,,so I've cancelled my direct debit and they are saying they can still take money from my account,,,surely this is crazy

Reviewed by ANN from UK on 10th Nov 2015

Reviewed by Jim from Uk on 10th Nov 2015
They said changing my number would take 24 hours and now they want me to call 4444 and it won't work. Now it's gonna take 30 days. Y
U need to sort it out.

Reviewed by Ellie-Jo Vincent from UK on 9th Nov 2015
They charged me £60 and only refunded me £10 when I complained.

The month before I had 1GB for my usual £10, and bought another 500MB for £6. My bill was £21.

I did this again the following month, but was charged £60 for it. (Refunded £10, now £50)
Something worth £21 was now £60.

Wouldn't recommend them to anyone.

Reviewed by Tony from England on 8th Nov 2015
In reply to Billy.
I thoroughly checked the reception websites prior to purchasing and my wife was with O2 and never had an issue.
It's a problem with Tesco Mobile. I seldom get a signal inside, even though websites suggest I should.

Reviewed by Billy from Uk on 8th Nov 2015
Happy easy and all these people moaning about coverage check it before you take out the contract and you can't blame tesco if your phones broke and the warranty has run out!! Overall easy process and a lot cheaper than EE, cheers tesco.

Reviewed by Barry jones from England on 4th Nov 2015
Disappointed with Tesco they do not allow call divert, considering they use 02 network makes it worse because I was with 02 and they did have call divert.

Reviewed by Tony from England on 28th Oct 2015
Swapped from EE to Tesco mobile because they were so much cheaper and really is a case of you get what you pay for.
I live in Cambridgeshire and I Hardly ever get a 3G or 4G reception and when I do it seems slower than when I was on EE.
My phone currently says I have a 3 bar gps signal (in my home - it was a 5 bar 3G on EE) but none of my texts go through. Tried calling the doctors earlier and call wouldn't connect. When texts do finally go they seem to be on a delay of several hours - likewise for receiving them.
Take my advice - if you're thinking of swapping from EE DONT!!!!
I wish I'd paid the extra and stayed with them. 😕

Reviewed by T beer from Uk on 27th Oct 2015
Have been pleased for past 13 months. Until a software update which has stopped texts from sending. The phone is 4 wks out of warranty, they will charge me to repair whatever issue their software update has caused or I can buy a new phone.... Only 11 months left on the contract, I will not be renewing nor will I renew my daughters or mothers. A shame customer service so lousy.

Reviewed by Joanne from Uk on 27th Oct 2015
Absolutely disgusted, i have been with tesco mobile for a couple of years now, i missed one payment on my contract phone and recieved one letter but paid every month previous and after this missing payment after paying the missing payment from july in october when i noticed my mobile phone was disconnected and my contract was terminated leaving me with a bill off £300.00 i phoned tesco mobile to try and sort this problem out i was informed there was nothing they could do to help my sistuation i told the advisor its annoying because after being with the company for two years i have only missed one bill and its has been disconnected and with my circumstances at the moment with me being on maternity i could not afford to pay the £300.00 bill i have been sent all tesco mobile said to me is that it will be sent to a debt collection team!!! I also have been declined for several phone contracts after this so thankx to tesco i am now unable to get a phone contract. I have never ever been declined credit in my life and thankx to tesco mobile and one missing payment i can not get one!!! I also wrote a letter to the complaints department and recieved nothing back regarding my complaint !!

Reviewed by Marc from UK on 20th Oct 2015
I suspect you could be happy then as that sounds like the upgrades to 3g/4g. They usually take down the mast for a couple of days (2 usually) and then you get improved coverage. Of course this could be longer these days as the shorter days means the teams work less hours, I guess.

Reviewed by Bunty from UK on 20th Oct 2015
Very disappointing, feel let down and overcharged for a service I can't get

Contract plus phone, 4g, in Aug. 2015. Started well got on line sitting her by my lap top,working things out, move to garden no signal. Phoned, no signal except when next to lap top. That's ok use your lap top signal! I want to take my phone places, can phone, text but not get onto internet. They checked my local masts, one up the road, live surrounded by fields and woods Yes you can get internet only 3g. Found out today can't get internet where I live only 2g masts and one that is undergoing updating repairs, We don't know how long it's been in need of up dating could have had a problem for some time. Work started today and finishes on 21st. Wait and see how it's running when finished! Etc, etc, etc!

Reviewed by Marc from UK on 18th Oct 2015
Just to pick up on your points below.

Tesco isnt actually a poorly performing network as its the 5th largest in the UK with the last figures reporting 4.4m customers. That's a growth in the figures.

Tesco has not changed in its priority on the O2 network. It is still behind o2 contract customers. Should this be an issue, no unless your in a heavy congested mast area. Even then you can still typically use your phone, just may take longer than usual.

Data. Well if you signed up to the package with the data allowance you require, you would not be needing more bundles. As for the cost of them £2.50 for an extra 1g that is month by month flexible isn't that bad at all. No one forced you to sign the contract with your data allowance.

As for 4g, it is slowing down all over the UK on every network. However if your area is being worked on then this could also impact on signal. It sounds like in your area some work must be happening or issues with the mast if your down to 2g. Contact Tesco and report your coverage issues.

Reviewed by Herol from England on 18th Oct 2015
When I initially took out a contract with Tesco on their network I was more than satisfied with the service I received which led me to not only renew my own contract but to also introduce my mother to the network.
The value of the package with Tesco was superior to anyone else on the market and due to the fact many other people felt the same and were also users of Tesco, they held a high priority on the network (o2).
My service was so good I agreed to a further 24 month contract and a new handset when the time came.
Initially everything was perfect and given the fact my local telecommunications provider were reeling fiber out across the city I was able to receive 4G mobile data consistantly.
This however has not lasted, Tesco have decreased immensely in value, charging extortionate rates on mobile internet bundles and not offering any form of unlimited packages with severe additional charges once usage limits are breached. Due in part to this lack of flexibility to customers needs Tesco have severely suffered losses in users of their service and consequently being relegated several position power in priority on the network.
Now I am lucky to get any form of Internet with a disgraceful level of consistency often being left on Edge for long periods of time or alternating between 4G, 3G, Edge and GPRS without any movement or interference. When I have spoken to Tesco they are completely unwilling to acknowledge the issues and have requested I give them timed instances which I have already stated are permanent.

I feel let down and disappointed in What was once one of the best providers I. The U.K. And I am now just waiting for my contract to end so I can cancle.

Reviewed by farrington-bone from england on 15th Oct 2015

Reviewed by Lamb from Liverpool on 15th Oct 2015

Tesco mobile signal is not the best , hence why they are so cheap. However they provide you 14 days to figure that out, if you exceed that then whos to blame?

People are not happy with the repair process however are happy to sign the contract which states the repair process which you have agreed and signed for. Yet again whos fault is that?

People who buy the phone locked to Tesco , then complain its locked to Tesco after buying the phone. It states it on the box its locked hence why the phone is cheaper than unlocked one. So who fault is that?

Tesco provides you a receipt , which is your Proof of purchase which you get with everything you buy so its no different than buying bread. So if you loose you Proof of purchase , whos fault is it?

People just dont want to take any responsibility for their own actions, Granted things could be better but thats why they are cheap.

Reviewed by Marc from UK on 14th Oct 2015
Hi Charlotte,

Firstly I have to say that has never been my experience with Tesco at all. They have spend ages on the phone trying to solve a small billing issue, which without any hassle they agreed was their mistake. I think we all accept things go wrong, its how companies deal with them.

With your comment about your contract issue, as you will know from your job, going through the call centre isn't the best route. I would advise you to put it in writing and send it to the head office. Give them all the facts and allow time to respond. That way you have an evidence trail and should you need it , you can call on that in any court case ..should it get that far.

Reviewed by Chalotte from England on 13th Oct 2015
Ok Marc and everyone else I did go through the complaints procedure and they where the most awful people I have ever spoke to in my life. I know my rights my job is fca regulated and i treat all my customers fairly, tescos have miss sold me a contract twice and all the ever do when I want to complain is make me even more dis- satisfied. I called to report the issue and the ladie I spoke to kept trying to sell me more data, I ask to make a complaint and beforw passing me to the complaints department she tried to sell it me again. Then I got through to complaints and he tried to sell me data I then told him I was never doing business with tesco again I was very unhappy with the service and all he said was im sorry you feel that way. Not even im sorry we treated you like this and to top it off another advisor was laughing at me in the background. I would not advise tesco mobile! It's a rip off, the staff are rude and they do not value thew customers atall!

Reviewed by Marc from Uk on 11th Oct 2015
Reading the comments here make me wonder if people are using the same network as me? Yes sure things go wrong, but why moan on here, contact the company and speak to them.

I've been with Tesco for years. In that time I've had minor issues, however every time they have been sorted promptly and they actually have uk call centres who really do offer decent support. I think we all can easily moan, but if you read the reviews on here about all networks, you wouldn't choose any of them.

I would highly recommend Tesco. It's even better with the improving o2 data coverage.

Reviewed by jennifer from ireland on 8th Oct 2015
Dissaponted with tesco. Wouldn't advice anyone who wants to swap network to do so. For years I used tesco network and suddenly my simcard was not working any more. Got it checked and needed a new one. Try to replace it but didn't have my visa card with me. Got in touch with a girl on chat, she told me she will ring me back and that everything will be sorted out. After 5 weeks. I'm still waiting. Great customer service. Thanks guys. And worst of all I need my phone for business reason. Thanks.

Reviewed by nunu from england on 5th Oct 2015
Tesco should stick to food . Got a Microsoft phone with lots of faults . I still have a phone I cant use and I have spent weeks trying to sort it out . it seems you are on your own when things are not working. Web chat waste of time , email not allowed , telephone not allowed . Hardly what you expect from a communication company. Boo Tesco rubbish customer service !!!!

Reviewed by Margaret wren from England on 3rd Oct 2015
Network coverage ok, great being able to cap so no unexpected bills. Repair centre - they received my phone 5 days ago and every time I track my repair it has confirmed receipt, confirmed work in progress, then for the last 4 days confirms " we are in the process of contacting you to discuss your repairs" yet no missed calls, voicemails, emails or anything. I think they should try contacting a little harder, I have even tried calling but was on hold for so long I gave up.

Reviewed by Peter from Thailand on 2nd Oct 2015
To conclude my 'run-in' with Tesco Mobile, but not to my satisfaction I have accepted their offer of £30 vouchers (which can only be sent to a family or friend in UK) to put an end to this farce. All they admit to is “We regularly have customers with the same name taking out Tesco Mobile accounts, we have reviewed this with our Fraud Team and there has simply been an administration error on an account with another customer of the same name in relation to the email address only”. But they won't admit as to how they obtained my email address. Neither will they apologise. I believe that I have been dealing with minions who are afraid to give their full names or positions, but work with the oddly named 'Executive Concerns Team'. It would appear from this and many other posts here that they lack skilled supervisory and management people who could put an end to all these complaints, up their image and treat customers as customers. Although I wasn't a customer, but a possible victim of fraud, this sort of thing should never, ever happen.

Reviewed by Peter from Thailand on 1st Oct 2015
Back in June this year I received a bill from Tesco Mobile via email with my correct name and email address. Because I have lived in Thailand for 22 years I have never had dealings with Tesco Mobile, so I sent a return email denying I owed any money. I got the following response: “Thanks for contacting the Tesco Mobile Customer Service Team. A member of our Customer Service team will be in touch with you, within the next 24hours” Nobody got in touch. I kept receiving bills each month, kept denying and kept getting the same response. This culminated in my receiving a letter via email from a debt collection agency which made me so angry that I emailed their MD, Anthony Vollmer explaining they had the wrong person. Tesco at last responded to me blaming “a mistype” as to how they obtained my address (which is utter rubbish) and went on to say “As this was in reply to a billing notification the reply would have gone to an unmanned inbox.  I apologise if the system did not send you the correct automated response advising you the mail would not have been picked up”. That plainly means they don't have a Customer Service team. I am now in a battle with them to have the debt collection letter rescinded, and more importantly how and from who did they get my name and email address. Tesco Mobile are either unable or unwilling to answer this question, or to give me proof the debt collection letter has been rescinded. This battle continues with the most inept company I have ever dealt with.

Reviewed by chez from England on 30th Sep 2015
Worst experience ever ask for my number to be replaced on a new nano sim. Instead got my number sent to an unknown gentlemen instead. Had no service for over 48hrs. Called to solve the problem many times repeating the issue having a third part involved too. Never had so much problem just to have my number transferred over.

Reviewed by Sean from N. Ireland on 30th Sep 2015
Don't let Tesco lock your phone if you lose it. They don't know what they are doing!
Instead of locking my daughter's phone, they inadvertantly locked mine, denied that they had (for five days) and then confessed that they had indeed done so. Many hours were spent on the phone and in my local store trying to sort this mess out. My phone had to have a factory reset (unnecessarily), which caused no amount of problems and time to remedy.

Reviewed by ELWOOD from ENGLAND on 29th Sep 2015

Reviewed by G Canwell from England on 28th Sep 2015
Pleased with our mobile phones we bought months ago and the staff at Tesco Bridlington the only problem is that since May we have had problems with our signal at Driffield YO25 6XQ we have been in touch with Tesco and also O2 and each time were given a date but we still have no signal and cannot use our phones for texting etc, its poor that they sell the phones but without a signal a waste of money currently our signal strength is -107dbm-11asu how much longer before we get it resolved?

Reviewed by Miss Fremlin from Kent on 28th Sep 2015
I upgraded my phone early with them to get a new phone and not only have they lost my phone they haven't put any tracking on it and cannot tell me when I would receive my new phone. They have taken my money and won't give me back the money I paid for my upgrade. They are money theiving company and I would not recommend anyone to buy a phone from then because chances are you would probably not receive it. No one would answer my questions there because no one was smart enough to put a tracking code on a brand new phone.

Reviewed by Mrs Hunter from Scotland on 28th Sep 2015
Purchased a phone and Hudl2 package from Wishaw store yesterday. The assistant was Carly and she was very knowledgeable about products that i bought. She set up my mobile phone and Hudl. Tesco should be glad that they have staff like this young adult working for them. Thanks again Carly.

Reviewed by Mr d toovey from Stafford tesco store Newport road on 26th Sep 2015
Stafford tesco store Newport road girl on desk has had my phone sent to the wrong address for a repair and have not seen the phone since one month later today !!!I finally have some action from them in recovering the phone for my daughter but I still have to wait to receive it to send it off again to the insurance people for repair so approx 4 weeks after I may receive the phone in another two weeks total possibly 6 weeks turn round. wake up tesco retrain staff who need it. This morning your phone rep in store agreed shocking service. Any manager reading this is welcome to contact me you have my details but of course I don't think you will. 07971345428 is my number if a manager is capable of doin there job. Of course I been paying every month for the insurance but not had the service so money took for no reason,feels like theft! I will review again I'm a month let's see how much more you can balls up a teenage girls phone thanks for nothing but grief.

Reviewed by linda armstrong from england on 25th Sep 2015
i have been with tesco mobil for two year the network is very poor as most times the signal just bounces around and sometimes phone cuts out when making calls am gonna change network as soon as contract expires.

Reviewed by Steven Fawcett from United Kingdom on 23rd Sep 2015
Been with Tesco mobile for over a year now, my son has just bought himself out of his contract as it is appalling. Trying to browse the internet is none existent and phone coverage would be better using 2 old tin cans and a piece of string and trying to connect to WIFI I don't even bother anymore I gave up after the 200rh attempt.

Reviewed by chris from uk on 19th Sep 2015
when i was on vodafone the signal was good then i switched to tesco as it was cheaper then vodafone & the signal with tesco is not very good iv got the same phone all iv done is charged my sim card i have had a new sim as i thought it was the sim they give me might look at going to another network next august i know i only pay £7.50 a month i would like a good signal.

Reviewed by Young Lee from UK on 18th Sep 2015
Have been with Tesco mobile for a year now and the signal and connection are not great. Particularly during rush hour other people could not get through when they tried to phone me. What they got was a recorded message: " It is not possible to connect your call, please try again later" even though my phone was on and the signal bars were at 3 or more. This could last for hours! I suspect that Tesco mobile replies on O2 network and when the capacity reaches limit O2 just restrict connections of other networks and gives priority to their own members.

Reviewed by Matt from england on 16th Sep 2015
Used them for 2 years ok at first but signal was never great. In the last 2 months has become terrible, they are even reluctant to give me a PAC code to keep my number on my new network which is ridiculous considering I've spent around £300 with them. Avoid.

Reviewed by caroline clince from England on 15th Sep 2015
I took out a 2year contract with Tesco and got the free galaxy phone, I Have never been able to make a call without getting cut off immediately or after a few minutes,they have re set the phone, changed the sim and I had to send the phone back to their repair centre who say there is nothing wrong with it and are returning it to me, WHY? I cant use it and as its the only phone I have, don't have a land line, I am absolutely amazed that such a large company have put me through all this, and of course I cant get out of the contract, wish I had stayed with orange never had any trouble with their network.

Reviewed by lynne benniston from uk on 13th Sep 2015
Tesco are ok till you need your phone repairing ......wished I, d stuck with o2.

Reviewed by elwoo.hall from uk on 12th Sep 2015
got a nokia asha 300 in apr . 13. Touchscreen failed under guarantee. returned it to shop, they took it and lost it, That was August last year. They won't replace the phone, or reimburse me to get a new one.They're now telling me I shouldnt' have taken it back, and it should all have been done by pust. back to one of THEIR repair centres, for which, you'll be billed. They've been a nightmare. LEave well alone.

Reviewed by Andrew from Uk on 10th Sep 2015
Fed up sat in McDonald'sy Tesco IPhone 5c won't connect to their wifi or any other absolutely rubbish wish o stuck with my old phone no issues :-(

Reviewed by Katie from England on 9th Sep 2015
Ive bin with tesco mobile for the last two years and it's bin one the the best networks I've had. My otherhalf is on network 3, and sometimes my signal is better than his. I really can't fault them to be honest.

Reviewed by Rick Parisi from UK on 8th Sep 2015
The product is awful and customer service is dreadful.I have a business phone which I cannot use in my office! No signal at all. Tesco tried blaming everything except their service. They use O2 as a carrier - if I was directly with O2, they would send a "boostbox" but Tesco customers can't have one. EE phones work fine in my office. Tesco wanted me to pay to the end of my contract to get out of it - I finally got them to agree to release me after a ruck on the phone and another 2 hour row with them in our local store. They have cost me a lot of lost business and a lot of heartache. My advice - don't touch Tesco Mobile with a bargepole!

Reviewed by Jim from Scotland on 7th Sep 2015
Tesco customer service is non existent. My mobile stopped working and I took the time to take it back to the shop I bought the contract from to be told I would need to wait until the repair centre sent an envelope which I had then to take to a post office and get proof of posting. No loan phone, no offer of any assistance shop just washed their hands off it and said that was the system. Wrote to their CEO to no avail, lots of apologies nothing else. Got a phone call to tell me phone had suffered water damage as I had used it in the rain..this is Scotland !!!!. and they would replace it with a used one for £78. Keeping my old one which would no doubt be recycled to some other poor unfortunate person.
Tesco looks like good value but trust me when it goes wrong you will then see it is cheap for a reason and their rhetoric is much better than their service.

Reviewed by Ella from UK on 6th Sep 2015
I went into the Mansfield phone shop to enquire about taking out a phone contract and found all the staff very rude.
The manager in particular was the rudest man I have ever come across. A fat man, Brian I think his name was.
He was with what I presume was his wife and child, kissing her and walking his baby across the tables.
I politely interrupted to ask to be served and he just turned his back and said wait.
The other member of staff was playing on their phone with their feet on the table.
I left the phone shop and went to the technology department to see if any of the staff could help there, but they were equally as unprofessional.
There was 1 boy with mushroom hair talking about his personal problems surrounding his girlfriend to another female employee. The female was using offensive language and behaving very unprofessionally.
I absolutely love shopping in Tesco but never before have I seen such a disgraceful display of customer service.
I made a scathing complaint at Customer Services, particularly about the manager and left. I took my business to Carphone Warehouse where I was treated as a customer should be.
Shame on you Tesco, I will never visit that store again.

Reviewed by Georgia Bell from England on 6th Sep 2015
The service at the Tesco phone shop in Pool, Cornwall was awful! We stood for 10 minutes while the staff talked amongst themselves and when we finally called a girl over, she was useless! Waste of time and definitely won't waste my money there! Tesco phone shop 100% ignorance guaranteed!

Reviewed by Maxine Waterfall from england on 6th Sep 2015
Ive just got a new samsung galaxy phone and the lad that works in the phone shop put the wrong sim card in and now not working.

Reviewed by Frank from Uk on 5th Sep 2015
Tesco signal is shocking and its wi-fi is none existent on my iPhone 6. I am on a £10 a month contract. Which is getting cancelled tomorrow I've had enough.

Reviewed by amanda from worcester on 4th Sep 2015
nightmare tesco mobile is this year. cant wait for contract to finish. texts do not send or recieve all the time. caused many arguments with family and friends as they think we ignoring them, but we havent recieved text.

Reviewed by Chris Parkin from UK on 4th Sep 2015
Not had problems with TESCO mobile until recently. Have had to phone them almost every day over the past two weeks due to problems and customer services have not been helpful. Would love to know what is going on!

Reviewed by Maurice from England on 30th Aug 2015
I have been on Tesco mobile for over 6 months and it seems to be getting worse. No mobile network in a vast amount of places. Wifi works fine in house. Ion occasions I have lost all of my data allowance and I don't even know where it went. I will go back to EE when my contract runs out.

Reviewed by Susan from UK on 24th Aug 2015
I can't get a connection on my mobile. Their advice is to get EE and find a relative who can't get credit to take it over!!!

Reviewed by G from Beckenham from UK on 24th Aug 2015
Signal = rubbish (live in London and ironically close to a Tesco store)...I was with Orange/EE before (15 years, why forever did I change? only to get a better deal, oh dear, how silly I have been!) Since being with Tesco calls are getting cut off after a few seconds...yep that IS the norm...1 line of signal. Contrary, with EE/Orange I NEVER had problems with coverage. Cannot recommend Tesco mobile at all...keep away from Tesco mobile!

Reviewed by Lexi from south west, england on 23rd Aug 2015
I think Tesco mobile has a very good signal! Its defiantly better than 02 and EE. Would recommend.

Reviewed by ACM from england on 21st Aug 2015
I originally had a small problem with my e mail on a Tesco mobile so rang helpline . Result from advice crashed it, so I had to contact on internet which operative would not contact me back on land line even though operative had. Spent 3 hours conversing with operative on line - more or less saying turn on / off and being very apologetic. Suppose I will need to go to store now 'cos still have no phone. Wish I had never rung help line. In other word dont hold your breath with Tesco helpline - fairly rubbish in my opinion.

Reviewed by Dr Steven Murray from UK on 21st Aug 2015
4G? Not often. Good service, not often. Recommend? Never.

Reviewed by canaan cavendish from uk on 16th Aug 2015
i signed up for 2yr contract 4g with galaxy s5, straight away signal was rubbish so i took it back and was assured there was a problem with the masts in my area, nearly always got the h signal i get gsm a lot, 4g with 1 or 2 bars if im in a town center. 14months later and i cant wait to get away from tesco, coverage is really poor wherever i go, ive rang customer services and they try telling me its my handset, its definatley not the handset as ive tried numerous.
big disapointment AVOID! and spend your money elswhere as they arn't cheap either, i got mine on a total whim and really wish i had done some homework first,to sum it up in my opinion,they might be okay for a pay as you go for your nan, but if youre a smartphone user stick to the big names.

Reviewed by Shane tew from united kingdom on 16th Aug 2015
Recently I tried to take out a standard iphone 6 16gb on contract with tesco as a new customer online, altogether for the handset and the tariff I think it was £39.50 a month but I got declined which made me confused as my credit is definitely good at least. I then tried to take out a iphone 5c which altogether came to £29 a month an it was declined. I immediately checked my credit report online which I had done not only 2 days before and it was fine. So I was so annoyed I went on tesco mobile website for 3rd time and tried getting a Samsung Galaxy core which was £12.50 a month in total and the cheapest handset they had online and it was accepted. I immediately rang customer services to ask how I would go about paying off the phone plan on this new contract which over 2 years was £60 in total lol and the guy on the phone said as it would be within the 1st 14 days I could just return the handset and cancel the contract so I explained my situation and that I got declined for any decant phone I applied for. AND THEN TO MY AMAZEMENT the guy informs me that majority of new customers applying first time will only get accepted if the contract totals £20 or less no matter how great your credit is and then once accepted and sign the agreement online for the 1st contract (crappy cheap phone) all customers can then go back to the homepage and go into the shop section and pick any handset what so ever no matter how new and expensive and they will 99.9% of the time get accepted for any contract as long as this is done within the first 3 days of signing for the first contract (crappy cheap phone) AND IT GETS BETTER LOL he then says cause of the 14 days cooling off period they offer tescomobile site will accept any customer up to 5 different contracts at one time within the 1st 3 days so people who don't like their original phone choice can get a new handset straightaway without having to wait days for the original handset to be returned and cancelled. I had to put it to the test and had somebody I know with absolute awful credit score to do it by ordering cheap contract at 1st then something better straight after and it worked. In 3 days he had ordered a galaxy core (cheap one) and a galaxy s6 edge 64gb, an iPhone 6 plus 32gb, a Sony xperia z3 or something and the new HTC handset and he went into store each time to take out the contracts so he had all 5 phones at one time on the 3rd day to go through an try out and decide which to send back lol. I cannot believe the guy in customer service for 1, even knew about this claws in their site. 2, actually told a customer this without a second thought. I'm still amazed at this honestly and in a way I think it could be good for a lot of people out there these days that have bad credit for what ever reason and can now go get a contract phone to start rebuilding their credit file. Try it guys.

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