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Tesco Mobile

 In a nutshell  
 

Date: September 2007

Tesco Mobile is a virtual mobile network, using the O2 network to supply its services, giving it 99% coverage of the UK population.

 

Tesco Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 581 reviews:

Reviewed by Rob from UK on 28th Nov 2014
Awful. Needed to order three phones. Started order online. Website crashed. Started again online. Website crashed again. Rang Customer Services who confirmed that no oders had been placed. Tried again that evening. Fond out that earlier orders HAD actually gone through. Rang customer services. Cancelled orders. Started order online again. Website crashed again. Rang Customer Services to complete order. Tesco Mobile then send me all the phones. The three I had actually ordered sucesfuilly and all the others that had NOT been ordered and then cancelled. Rang Customer Services for return (to return the ites they had cancelled and sent in error). Had to queue in PO to return and get proof of postage. The SIMS that were supposed to come with the phones were missing. So Tesco sent out replacement SIMS (we are literally keeping the PO in business). The SIMS eventually arrived so I could get the old numbers ported across. And they have mucked that up too. The phones now make outgoing calls but no incoming. Customer Service have 'escalated' the issue to their communication team.

I have wasted hours talking to unhelpful people and waiting on hold in this sorry saga where they have tripped up making mistakes at every step. I would cancel the contracts and go elsewhere, but that would probably be more hassle thean it's worth. But I am posting this so, hopefuly, somebody ot there wil read this and seriously consider before jumping into a contract with these Monkeys. Product OK. Service. ZZZ-
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Reviewed by Brierley from uk on 23rd Nov 2014
Been with tesco 2 years, I find them very good. Coverage is great and they are flexible with tariffs(until you want to upgrade then there's no price haggling). They also offer family perk if theres two or more with them. Sim only deals are cheap too.
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Reviewed by Mohan from england on 21st Nov 2014
Recently signed up to a contract so waited for delivery of my phone which tesco said would be with me in 3 to 5 days which did not happen.phoned tesco support who did not have a clue about the order,where the phone was and what to do.oh there customer support is an 0845 number to boot,I cancelled the contract as the whole setup filled me with trepidation.
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Reviewed by James from England on 21st Nov 2014
all i need to do is upgrade my phone, they have messed up my order and i have now been on the phone 1 hour on hold. i would not recommend this shit service to anyone
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Reviewed by Lampy from UK on 20th Nov 2014
If you are in the middle of a city, reception is fine. Go outside of a city and coverage/reception and 3G is just dreadful. When you can get a signal in these areas it is like having a cross atlantic conversation 30 years ago with 2 second lags and drop outs. Amazing that the nationalised mobile provider in Turkey, when I visited, 100% reception everywhere I went included in a bay surrounded by mountains! Crystal clear talk quality to UK...the best reception I have ever had. Maybe O2 should show GEOGRAPHICAL coverage rather than population coverage.
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Reviewed by ARTUR from IRELAND on 19th Nov 2014
CHEAP BUT TRERIRIBLE 3G COVERAGE AS FROM TIME TO TIME(OFTEN) ITS LOSSING 3G COVERAGE. NOT FOR PEOPLE THAT NEED INTERNET ALL THE TIME, HWO DONT NEED IT NOW. MY CALL IS TO AVOID IT...
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Reviewed by Susan from Uk on 19th Nov 2014
Shockingly bad. No reception for two weeks now. I did have perfectly good reception. They don't appear to be that concerned. I am awaiting a call from them this afternoon but they told me they would call me back yesterday and didn't bother so I'm not holding my breath!
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Reviewed by Dicken from UK on 9th Nov 2014
I've just signed up with Tesco for a £7.50 pay monthly Samsung Galaxy Young. Previously I had an iPhone which was costing nearly £50 a month and I couldn't get a signal in most places (Orange). I'm really pleased with my Tesco mobile and the service has been spot on. I can now phone/text from my house without crawling under the bed or climbing on top of the wardrobe, what luxury! I can't understand the negative reviews. I think one of the reviewers is living in a wigwam on an Indian reservation as he says with the Samsung Galaxy Y it's difficult to text with Big Fingers who must be his chief. Why don't they get a phone each instead of sharing one? Anyway, I'm well pleased with my phone and with Tesco even if they can mislay 250 million ... Oh, and them another10 million.
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Reviewed by Frances from UK on 6th Nov 2014
Bought iPhone on 24th Sep'14 for my son. Had to have it delivered to my address as I am the bill payer. Son returned from uni on 9th Oct'14 and started using it shortly after. We went on holiday. Upon return he advised me sound never worked unless he had ear phones on - he'd been unsure at first - thought it might be connection ect. I phoned Tesco on 5th NOV'14. Would not give replacement but offered repair. Just looked at repair details and it has been noted as 16gb when it's 32gb. No offer of a phone whilst it's being repaired. Will take about 7/10 days plus postage plus my son has to arrange with me to get it to him as it has to be signed for and he's at uni in student accommodation. For a phone that costs that much I expect more. Extremely disappointed in shoddy customer service by Tesco.
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Reply by Ben from UK on 7th Nov 2014
Not sure what Tesco Mobile have done wrong here? all you've done is explain their repair procedure, which sounds fine.

Reply by Rob Banks from UK on 12th Nov 2014
Who is this Ben who responds to all the criticisms? MD of Tesco mobile?

Reply by Matthew from UK on 16th Nov 2014
I am not MD of TESCO, before Rob starts!I don't work for TESCO nor shop there very often and I am on EE/Orange at the moment! I must say that I agree with Ben. Frances doesn't mention the coverage or actual mobile service from Tesco, just her dissatisfaction with their repairs policy. Perhaps she should have quoted the Sales of Goods Act?

Reviewed by Jo from Uk on 31st Oct 2014
Coverage is fine - but that's a credit to O2 not tesco.

Really bad customer services. Long long waiting times on calls. They took me through a upgrade call that took an hour - knowing full well their system for allowing you to accept new contract was not working. After 48 hours they automatically cancelled my new contract blaming me for not accepting it - however they were fully aware I was constantly trying to accept it and their system was the issue. This happened 3 times !!!!! So 6 days wasted plus HOURS on phone - they refused to send new contract by post insisting online acceptance of contract was only way - their system however was faulty and not letting me accept it.

Warranty issues are also problematic. Even though they have details of my phone and current contract in front of their faces. Along with details of my handset and the imei number of the phone. They refuse to accept my handset for repair without me sending them my copy of the contract. (Almost 2 years ago. I don't have it and it's on the screen in front of their faces anyway ) I requested a copy to be sent to me over a week ago. Still waiting !!! Can't have current phone repaired !! Don't waste your time with tesco mobile. Not worth all the BS
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Reviewed by James Case from UK on 26th Oct 2014
Transferred my old number to Tesco Mobile PAYG but the topup page still has the old Tesco number so now I can't topup my phone online. Why are there 3 different login systems? 1. tesco mobile 2. my account 3. online topup page. this is so stupid. should just have 1 login system for everything. I need to register my new phone number apparently, but the login screen for that says that the details I entered are incorrect, but they are correct as I saved all the login details and just copy and paste. customer service by online chat, email and phone have all been useless. All Indian. I'm not racist, but these guys cannot communicate and just keep routing me through a diagnostic system where my problem doesn't exist and giving me scripted responses AAARRRGGGHH!!!!
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Reviewed by Florence from UK on 21st Oct 2014
Moved over to them from O2 a year ago and the service has always been outstanding. Migrating my phone number from O2 was done in no time.
I swapped from pay as you go to pay monthly this week and it was sorted out over the phone in less than 15mins, new phone received within 2 working days, and current number transferred to new sim card in no time (via their online chat, very helpful, straightforward and easy to use).
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Reviewed by Martin from England on 20th Oct 2014
Moto E only 4 weeks and a half old, no damage on outside just been in pocket for less than an hour and screen inside not working. Took it back to point of sale, they phoned up CS they sent out a postage payed bag, I sent phone back to repair center, it took them over a week to decide that phone was beyond repair and not covered by warranty. Suggested I buy a new handset. Tesco's don't want to know, terrible service. When I was with orange and something similar happened they just send out a new handset next day as it was under a year and I wasn't even insured with them. Tesco mobile sucks and it's now going to make me not bother shopping with them for grocerys.
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Reply by Ben from UK on 7th Nov 2014
So you broke your handset (maybe unknowingly) and sent it in to repair, then within a week they told you the outcome of their inspection. Sounds reasonable to me. If Orange give out free phone without inspecting broken ones its a surprise they are still in business.

Reviewed by James Crossley from United Kingdom on 17th Oct 2014
I took out a new mobile contract with Tesco Mobile and wanted to transfer my old number. They said it would take a day and be done on the Monday.

Monday came and went and it still was not working but it did take the signal from my previous phone on another network so that phone was now useless. Because i work long days it was Wednesday the first chance i had to use someone else phone and phone Tesco. They said they were sorry and it would be done that day.

Still not working i phoned that night after another long day and i manged to just phone up just before 9am the time they finish. First guy i spoke to said he was sorry and its going take another 3-5 working days. When i complained he told me to hold an he transferred me to someone else obviously so he could leave at 9. That person did not understand why i was transferred to her department and she would transfer me back it rang once and then it hung up.

I wrote an email that night explain how unhappy i was with the service and how i am self employed and need my phone to get work to make a living. They said they were very sorry and said they would give me £5.75 for my inconvenience.

Nearly two weeks without a phone and £5.75 is really going to make everything rite.

DO NOT USE TESCO MOBILE
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Reviewed by ken from n.ireland on 17th Oct 2014
On holiday to australia,did not use mobile....£35 credit stolen.
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Reply by Ben from UK on 7th Nov 2014
Not sure if this is a review of them or you.

Reviewed by Vaughan Dean from UK on 8th Oct 2014
I've used the Tesco mobile service for a couple of years and, luckily, I've never had to contact their customer services. I'm moving to a different provider now so I need my PAC number from Tesco so that I can take my existing number with me. Trying to get this from Tesco has been impossible so far. They transfer you to the department that handles it but they never pick up the phone. I've waited for 30 minutes on two occasions. This is not acceptable and probably illegal. Avoid this bunch.
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Reply by Ben from UK on 7th Nov 2014
Actually Tesco Mobile answer over 80% of the calls within 20 seconds, offering better pick up times than any other mobile network in the UK. And they are all UK based call centres. Maybe you called in peak times, when of course is when most people are free and the phones will naturally be busier.

Reviewed by Mattie J from UK on 7th Oct 2014
Customer services are terrible. Even when trying to renew my contract it takes 30 minute plus to answer the phones. Unfortunately the deals are worth the poor service!!
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Reviewed by W from Uk on 4th Oct 2014
Tesco have no network they use 02 yet tesco charge 25p a minute lyca use 02 and ee yet free uk calls texts 2gb internet for £15 pounds with free lyca to lyca calls tesco is cash cow cost £10 for 2 emails when abroad once and phones are double locked wise up they treat the public with contempt they just milk us we should make the rules up not tesco
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Reply by Ben from UK on 7th Nov 2014
Surely Tesco freely tell you what the call charges are? And you have the free will to choose to go with them or not? That's like saying you think Virgin is too expensive, when you could just choose to fly with Easy Jet.

Reviewed by Steven from uk on 4th Oct 2014
I'm not sure why but if I try to download an app with full signal H+ it downloads at about 50kbps. It's DREADFUL. on three mobile 1 bar would still download at a couple of Mbps. Cancelling and going back to three.
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Reviewed by Brett Burridge from England on 1st Oct 2014
I have been with the tesco network (pay and go) for about 4 years now and I have had no problems with texts or calls BUT I resample bought a Sony experia E1 on Tesco's 4G. What a joke, it's not 4G yet! All the adverts on TV are deceptive, they only have 4G in London and Birmingham (I'm in northants) it struggles to get 3G and the Internet is so slow I give up before its loaded the homepage, DO NOT BY TESCO 4G.
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Reply by Ben from UK on 7th Nov 2014
They use the O2 Network, just google O2 service checker and check out the service in your area or around the UK. :) Maybe you should have done this before buying a 4G phone.

Reviewed by Mac from UK on 21st Sep 2014
Have had no real problems wth calls data etc but the reason I have ditched them is because as a sim only cutomer on a 1 month rolling deal (It was the suggested contract to take when I went into the store to sign up as I explained to staff that I was waiting for the new iphone later in the year)I am told that I am not eligable to upgrade my number!!!
I have had sim only deals with other networks previously and upgraded these to full contracts with zero issue,
I was told that this could be upgraded at the time of joining but the reality is that even thought I have paid for the service I have recieved there is in tescos eyes no way to satisfy their customer critria,basically if you pay your bill in full everymonth tesco doesnt value you,even the upgrades guy giving me a PAC code told me that 1 month sim deals caused all kinds of issue's for him as customers where put in this position.
In short I had no problems but as they dont really value you as a customer unless they have you tied into a longterm commitment that gives them guarenteed income.
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Reviewed by Sara Attridge from England on 16th Sep 2014
BRILLIANT, not one problem in 4 years, fantastic customer service and amazing value, really can't understand how anyone could have a problem, last year my handset broke, went into store and they went out to storeroom and handed me a brand new one.
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Reviewed by Paul Bartlett from UK & USA on 12th Sep 2014
Awesome! I used Tesco Mobile for 4 years and in that time I can say I never had any problem with them and that their customer service is second to none. UK based, professional, competent and friendly (just slightly busy sometimes).
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Reviewed by VP from UK on 12th Sep 2014
DON'T DO IT!!!!!
Transferred old number onto Tesco mobile, has been nothing but trouble ever since. I cannot receive calls or texts and it's still on going ever since they transferred Customer services useless, technical team you cannot speak directly to resolve issues.
Can't be put through to a manager, they are always busy.
The price might seem attractive, but if I had known the stress of all of this, would never have signed up. LUCKILY I am still within my 14 day cooling off period so will cancel if not resolved within 48 hours.
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Reply by darren from uk on 16th Sep 2014
I known how you feel ,im having a nightmare trying to order a phone I can use, they have no problem sending it to me but I cant use it , they say I cancelled contract that I did not. sent phone back , cant speke to manger or anyone in a senior position , gone on for 3 weeks going round in circles , keep it up tesco mobile!!!

Reply by Ben from UK on 7th Nov 2014
Technical team you can't speak directly to? They are open 365 days a year, just give them a call 0345 300 6660 #EnoughSaid

Reviewed by Shani from Uk on 11th Sep 2014
Tesco mobile didn't want to know when my iphone developed a fault!
I fact they wanted me to pay them £147 to repair the fault but were unable to tell me what the fault was! I asked for the phone back and to my amazement the phone worked and had also been updated which they must of done as it was unable to update when I sent it to them, so I'd if payed them £147 for nothing!
What a joke! I will NEVER take out a phone contract with these people, they should stick to selling bananas and bread! Beware! Don't pay just because you think they know what they are talking about, always get a 2nd opinion! The phone works fine now by the way!
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Reviewed by Phil from England on 3rd Sep 2014
TERRIBLE BEWARE THESE PHONE CONTRACTS ARE WITH 02
Tesco's do not want to know ONCE YOU HAVE SIGNED UP

pay montly thats a joke! YOU CANT THEY WONT LET YOU TOP UP
IF USE YOUR MINUTES max £100 per month use that and you have a phone you cant use "NOT FIT FOR PURPOSE"

I spent 2/12 hours in the STORE Tesco's have no say. your comtract AS ITS 02

I owed them nothing terminated the contract with no oustanding payments

They sent me A bill for £ 465.00 WHICH I am not paying and told them that THEY HAVE SOLD IT TO A DEBT COLLECTION AGENCY fredrickson International WITH OUT NOTICE
i WILL FIGHT THIS IN COURT
AVOID BEWARE TESCO DO NOT WANT TO know MIS-SOLD as A CONTRACT its pay as you go WITH BIG LIMITIS buyer BEWARE !
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Reply by Ben from UK on 7th Nov 2014
So you rinsed your credit and then cancelled, now you won't pay it. sounds fair.

Reviewed by frank from england on 21st Aug 2014
The problem with Tesco mobile is they cheat you out of money if the phone develops a fault. Through no accident or damage I was unable to hear calls on my Nokia unless I used its speaker phone. Tesco mobile insists you return the phone to their repair centre in Slough. After 6 weeks of waiting they eventually insist its my fault and it will cost £100 to repair. I refused to pay and 4 weeks later they returned the Nokia which was still broken. I am only 3 months into a 2 year contract and proving the phone is defective will cost me than its worth. Stay away from Tesco mobile who clearly leave fake 5 star reviews.
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Reviewed by jane from uk on 20th Aug 2014
Why do not people look into the facts before signing a contract like if it can be upgraded/downgraded etc. No wonder the previous review says they are obnoxious, if you go on phone to them giving them attitude like that they will be less inclined to help,never had any problems with them, try vodafone or EE and see what bad service is
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Reviewed by philip thomas from wales on 19th Aug 2014
Pleas could you tell me why my mobile data is so slow ? I have a sim only contract with tesco and I have a samsung galaxy s4
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Reply by Ben from UK on 7th Nov 2014
Call Tesco Mobile Tech support 0345 300 6660

Reviewed by Grace Merling from UK on 18th Aug 2014
Itís so obvious, all those 5 ***** reviews are done by Tesco staff!!
Stay away from Tesco mobile! My husband and I had constant various problems with them. and same with 2 other people from my work place! You call them, all they do is put you from one department to another, and no one knows what theyíre doing. They, took £100 off me and it took them 3 months to returned it. They will promise you that the problem you called for will be definitely fixed and weeks later itís still not! Itís outrageous service! The worse one was when my iPhoneís battery died after 14 months, while I was on a 2 year contract with them and they claimed that the phone is only covered for 12 months. I told them that by EU statutory law all the apple products are covered for 2 years their statement to me was ďwe over rule the EU law with UK lawĒ. Absolute shambles! Watch out people!! I had to report them to Ombudsmen.
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Reply by Andrew from UK on 25th Sep 2014
You wrote this exact same cr4p on another review site

Reviewed by Sharron from UK on 15th Aug 2014
Beware tying yourself into any contract with Tesco you can't upgrade or downgrade without a financial penalty. I discovered this too late; I have also discovered, to my cost, that their technical support team are inept, this, added to their arrogance, indifference and obnoxious attitude(s) when dealing with me as a customer makes me wonder just what things are coming to. I have paid for Internet access for 15 months which I haven't been able to use & this is, ostensibly, my fault for not complaining enough. How do you answer that?
I am tied into another 10 months with these inarticulate, unhelpful, ignorant (the customer is never right), rude, disrespectful providers and there is nothing I can do about that but you don't have to be.
DO NOT SIGN A CONTRACT WITH TESCO - despite their claims of customer care and satisfaction you will end up disappointed and angry at yourself for allowing yourself to be duped because you thought they were trustworthy.
If Tesco lose 2 customers from phone contracts and store shopping a day they're in trouble; can they really afford to leave customers feeling as I do today? Shame on you Tesco.
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Reviewed by Terry Lester from UK on 13th Aug 2014
I've had PAYG phones for many years and now got a monthly contract, all with Tesco. It has always been an excellent service so recommend it and give Tesco 5 stars.
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Reviewed by Roy H from UK on 12th Aug 2014
I had a 'Sim only' contract with them for 1 year, it has just expired and I phoned them up (Using my landline because I had no signal on my mobile yet again! ) to tell them I would not be renewing it. Frankly Tesco Mobile was rubbish. Some days you got a signal , some days you didn't( and then not for the full day). Texts would sometimes take 3 DAYS to send / arrive . Numerous phone calls to Tesco resulted in the same lame excuses "Oh its the mast sir, it will be fixed by the weekend " (Which it never was) Apparently it is the same story with O2 where I live (Tesco uses The O2 network)Many of my friends and neighbours who use Tesco / O2 say that they have had the same problem. Anyway, I changed my provider and The signal is perfect!
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Reviewed by m from uk on 10th Aug 2014
Love how people that go over their limit like previous review blame everyone but thereselves for this and what has a strained friendship got to do with a mobile network review?? Moral of story is if you are out if work watch your money, what a ridiculous review. Personally i find tesco to be the best of them all.
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Reviewed by Mike from UK on 6th Aug 2014
I have a monthly contract of a certain number of texts, phone minutes and data amount each month, and it costs around £20 each month. That's what I agreed to this appalling company. I have been using my mobile to phone a lot recently, but I kept on getting my monthly texts from Tesco Mobile saying "your next bill will be £20.05" or there and thereabouts. Fine, I thought. I'm not going over my talk limit. Then, suddenly, out of the blue, without warning, there came a text saying "You've spent more than your tariff allows. To prevent your service from being suspended call 4488 free from your Tesco Mobile phone to make a payment." I had received my monthly bill text earlier the same day, and that was for the usual £20 or so. I must be just a smidge over, I thought, so I'll phone and see how much. I phoned the number to find that I was £185 over my talk limit! This was the first I had heard of it! I'm out of work, so my wife pays my bill at the moment, but she couldn't have afforded this, so I had to prevail upon a friend to pay the £185 for me, straining our friendship! I phoned Tesco Mobile customer service, and their excuse was that "they couldn't guarantee the text going out in time to warn you when you've just gone over your limit." I managed to get a £20 "goodwill" gesture out of them, even though I suggested they pay the full amount back. I'm taking this to the Ombudsman, because it's a total swindle. Of course they told me about the Tesco Mobile app and so on after the event, but that was naturally after the horse had bolted. To sum up: If anybody's considering getting a Tesco Mobile phone, don't, they're a bunch of con artists who use their own poor service and facilities as an excuse to get your money. Once this contract's up, I'm out of there!
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Reviewed by Beth from UK on 4th Aug 2014
Appaulling customer service. I was passed from pillar to post on the phone for over 40 mins over an undoubtedly broken phone. My phone was recently dropped and run over by a vehicle so quite definitely unrepairable. I was told I still need to go through the lengthy "returning the phone" process so that Tesco could deem it broken!I'm not asking for a free phone, I merely would like to buy a replacement without having to wait 7-10+ days just for Tesco to tell me it's beyond repair! With so much beaurocracy and inflexibiliy in their system, and so little concern for customer care, I will be be cancelling my contract immediately. To anyone thinking about using this company, I would strongly advise against it, or else risk cumbersome phone calls and wasted time!
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Reviewed by Peter from Scotland on 4th Aug 2014
Ordered a phone from tesco last weekend and received an email confirming the order telling me it would be with me in 3 to 5 working days. They then cancelled the order without telling me. Shocking service, I am SO annoyed right now!!!
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Reviewed by Peter Wilson from UK on 2nd Aug 2014
I bought the Samsung C3520 on PAYG from Tesco for my wife as an emergency phone (her first mobile). It was for reassurance following me having had a heart attack.
BUT the signal is atrocious most of the time. Yet my Virgin mobile is perfectly alright.
Keep away from Tesco !!
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Reviewed by ivor bigun from uk on 22nd Jul 2014
over subscribed under investment by tesco on o2 network so no 3g or 4g signal so why buy phones of tesco on tesco or o2 or giff gaff
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Reviewed by Anonymous from Atlantis on 20th Jul 2014
I bought a sim card from Tesco and went to register it and to top up £10. I found that the signal was good for most of the time too. Less than 6 hours later I found that Tesco had either cancelled or blocked my sim card and that there was no previous statement or explanation as to why.
I am very disappointed and I refuse to buy any more Tesco mobile products. In retrospect the sim card may have been made with horse meat.
TL;DR:
>Good price (99p)
>Decent signal.
>Essentially stole £10 from me.
>Sim card was a massive let down.
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Reviewed by phil from uk on 19th Jul 2014
Having had problems with newly acquired mobile phone that could not be resolved either in store or by help line, I attempted to leave negative review on Tesco website. Tesco removed the criticism even thought it was honest and un abusive.
So a site that only accepts positive reviews has got to be worthless.
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Reviewed by Chris from Scotland on 13th Jul 2014
Bought a sony xperia e1 on 19/4/14 worked ok dor the first few weeks then started freezing and switching itself off during calls/accessing txts. Took it back to the store and was asked if I had rung the number on the receipt. Assistant fang the number and I was told it was not on the current update but I went in and it was. Told to do a factory reset but would lose all data. Or send it away for repair for 10 days plus. Went online back home and did a "live" chat but ipad doesn't let you answer them. Didn't say I couldn't which would have helped. All in all a pretty crappy experience with Tesco. Will just sell phone to Envirafone and buy a new one. And they wonder why heir profits are down.
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Reviewed by annonomus from uk on 9th Jul 2014
Well what can I say about this appauling company the signal was shocking even in a city nothing was done to try improve my service I missed payment of bill due to moving and obviously moving is very stressful and hard things get missed unfortunately it was tesco bill I accept responsibility for missing the bill well tesco close my account with no corespondense to say this then take near on 200 pound out of my bank account with no warning I rang them to get told they sent emails and texts to state they was doing this my question to them was without the phone which was used for the internet how do I read emails there answer well we sent them my other question when a persons phone has been cut off who leaves the sim in no answer again just well we sent them I ask about letters to be told I'm sorry madam we don't deal In paper and that they took the money because it was there I asked to have it half refunded as it was my rent money there reply no the account is closed OK Account is closed I was willing to pay what I could when I could come to a agreement with them but no well thanks tesco you have left me short on rent with no cash to pay bills and can't afford food
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Reviewed by Mr Randall from UK on 7th Jul 2014
Tesco offer a good deal, if you have network coverage. Unfortunately, 8 miles south of Lincoln, we don't. So, after a year of poor value for money, are terminating our contract and switching to ASDA, who use the EE network and have far better coverage. Also be aware that Tesco's process for obtaining PAC code's is very convoluted and painful...
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Reviewed by NMM from UK on 2nd Jul 2014
Tesco Mobile: You Get What You Pay For. The O2 network coverage for 3G, in my area is shocking. The 4G is only 'better' because there is no coverage.
No VoIP ability, so if you want or have SkyGo, you cannot use it. Cheap tariffs, no unlimited bundles, mean avoid at all costs.
If anyone is desperate to experience a Tesco phone then try a PAYG option, in the long run it is cheaper and less hassle. You will be glad you did not buy a PAYM model!
Tesco should stick to what they know, food retail and not mobile phones. Let the big boys look after that...
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Reviewed by Kate from Uk on 29th Jun 2014
The tesco mobile network is a joke I recently bought a pay as you go Samsung phone in an emergency as my existing phone had been damaged... At the store I was told how wonderful it would be.. I took it home an registered the phone....... Was told that I couldn't use my debit card to top up as it was registered with my old phone.... And I therefore had to use a voucher to top up or vist my bank to get the debit card de registered . I now want to top again to be told that it would have to be topped up forever by voucher as it was still not registered . The customer service was appalling even after taking to a so called supervisor who could only a Sorry in answer to my cry for help. I have now bought another phone from a proper mobile company and will never shop at tesco again Every little helps........ Tesco did very little
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Reviewed by janet m from wales on 26th Jun 2014
Tesco mobile must be the worst newtwork and customer service ever
I ordered a phone on 30 May - it turned up on 10 june - despite having been lied to and told it had been despatched
The phone is faulty and I've just spent over 40 minutes trying to arrange a replacement - I was cut off twice
The staff are mostly incompetant - just spoken to a so called supervisor who really does need to take a course in customer service
sadly I have a 3 phones with them on a family discount - shan't be renewing with Tesco mobile
I agree with the many other reviewers who rate them as
awful. Also they have no complaints e-mail address - or so the so called supervisor told me - I suppose that way they don't have to address any complaints they just fob people off via a very rubbish signal
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Reviewed by Melvin B from England on 16th Jun 2014
I have to agree with most others here that this network is not fit for purpose.
I travel around the country quite a bit and might as well bought a Dorro.
Most of the time I can just about make a call but email/messages/internet/maps forget it.
The average time to load Google is 3-5 minutes so searching is not an option.
Unfortunately I have another 13 months to go on contract but will never sign up again.
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Reviewed by pee doff from UK on 11th Jun 2014
worst network ever, may aswell not have phone, loses signal everyday and have to walk around the block to fix it.
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Reviewed by Kellie from England on 11th Jun 2014
We got a Samsung Galaxy phone with a 2 year contract for my son which after 6 months would no longer get past the home screen. Returned to Tesco they claimed that the screen had been replaced, something we had never done, so the warranty was invalidated and refused to repair the phone. We were told this was not their responsibility as the phone was a 'gift' with the contract. We will now need to purchase a brand new phone to get use of the contract SIM.
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Reviewed by Jimmy from England on 10th Jun 2014
Hi,I have been without a signal on my two tesco phones since Saturday,I have cancelled the one that has just come out of contract when and if I get the signal back I will just use the payg phone there is no point in paying £20 a month for a service you are not getting the signal in kenilworth never goes above one bar very disappointing,jimmy.
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Reviewed by Martin from UK on 5th Jun 2014
Tesco Mobile must be by far the worst provider there is. Although one customer service lady was first class, the so-called technical bloke was the rudest, contemptuous individual I've ever come across. With 9 months to go on a two year contract my daughter's iphone5 just packed up. "Your years phone guarantee is ended, but you got to carry on paying. We don't have to help you. It's your problem" What lousy service. Their attitude is shocking and unacceptable. No wonder their sales are going down the pan. Customers are wising up to being ripped off by this awful company AVOID TESCO MOBILE LIKE THE PLAGUE
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Reply by Paul from UK & USA on 12th Sep 2014
So are you saying that Vodaphone will guarantee an iPhone for the whole of the 24 month contract and repair free of charge?

Reviewed by keithatciren from UK on 28th May 2014
I have used the Tesco (O2) network for as long as it has been around, O2 - originally Cellnet, were one of the two first mobile networks in the UK and I have only ever used this one - and since about 1990. I have compared it with friends on Vodafone and it is six of one six of another, it all depends on what works best in the places that matter most to you. Other services have grown in coverage but I can't see any reason to change, especially as the Tesco charges are about as reasonable as they come.

Tesco's customer care line when required has always been helpful and had the answers that I needed.

Until recently I have had a succession of Nokia phones, over a 24 year span, but recently I have changed to a Sony Xperia E1 which quite frankly for the price is brilliant.

I have had many reasons to dislike Tesco's but their mobile service is certainly not one of them.
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Reply by mr buchan from scotland on 10th Jun 2014
Tesco mobile customer services are second to none ! Ive been with all other networks and they don`t come anywhere near.

Reply by sc from UK on 13th Jun 2014
I found the customer service is easy to be contacted compare to others, the person I talked to sounds a very happy lad!

Reviewed by artur from ireland on 20th May 2014
Dont go by their adds on website!!!! They say you will get unlimited text and calls to everybody in ireland plus all text and calls for free inside tesco " after "15e top up but itis not true, its one of each!!!!! Look at at small (!) In blue square in left corner, i have free calls to everybody but I pay for text to my girlfriend and she is in tesco as well so I had to use unlimited text addon for 10e and I have only 5left for internet. All I say is that for 15e topup it always should be free to text your own network in all plans, 10e for free texts is just to espensive so please read their adds carefully, also if you are in unlimited calls for 15e topup and you top up by 10e you dont have free tesco to tesco calls !! I'm still trying to reach them over customer care but all numbers from website are hard to reach. Good luck and read their adds carefully or you can loose your credit fast ending up with another top up after 2 weeks
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Reviewed by I.Todd from UK on 15th May 2014
I live in the UK in the Warrrington area and I would like to issue the following warning about thinking about using Tesco mobile as their provider.I took out an account costing £10.00 per month on my mobile phone.Initiallly it seemed as a good deal getting a thousand minutes per month to use.I then realised there was a problem with the signal strength .As I have a serious heart condition which needs me to have a good signal which I do not have.I went into Tesco at Warrington explaining my issues hoping that I could cancel the remaining 8 months left on the contract and offering to take out a 24 month contract to compensate for the loss of the existing contract on Orange.I have made up to calls totalling 2 and a half hours trying to express my problems.To say I have had the the run around from hell is an under statement.I have tried to explain my issues but hit the worst brick wall were Tesco seem to,say we do not give a dam about you as a customer we just want our money.I can easily afford the £80.00 to end the contract but the absolute negativity I have had from all the Tesco staff is to say the worst I have ever had.As Tesco do banking and insurance I have to say to anyone thinking of using Tesco to stay well clear as they seem to have an excuse as to why they should not pay out or cancel a contract with seemingly good reason.
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Reviewed by Deborah from Uk on 14th May 2014
Having bought my cheap Nokia phone for work purposes, having had this for almost year and no problems, all of a sudden I have no network, cannot send texts, make calls, receive calls etc, WHY? Can anyone explain????
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Reply by R from UK on 5th Jun 2014
Have you charged it up?

Reviewed by Neil from UK on 12th May 2014
Lots of poor reviews here but i think less people bother writing good ones.
For my part I have put a Tesco SIM in my old S2 and very happy with it.
Tesco prices much better than equivalent O2 ones for same phone and same contract.
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Reviewed by Umut from UK on 9th May 2014
I ordered my phone with Tesco mobile on the 04 April 2014 23:45:23 and received email saying I will get my phone within 3 to 5 working days. 7 days later my phone still not arrived and then I phoned them and they said that phone not in stock so i asked them to cancel my contract and refund me. They canceled it and told me if i receive the phone i have to return it back. On the 14 April 2014 16:41:17 i received email saying my phone will be shipped next day then 2 days later I received my phone. Then I returned it back and received confirmation email on the 22 April 2014 08:55:04 that saying they got my phone.I phoned them 5-7 days later and asked them when will I get my refund they said I didn't even asked to cancel my contract I asked them to listen my previous conversation records then they put me on hold and 10-15 min they said I will receive my refund soon. Now its been over 14 days still no refund. I WILL STRONGLY RECOMMEND TO ANYONE NOT TO BUY ANY MOBILE CONTRACT FROM TESCO MOBILE.
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Reviewed by W J G from U K on 22nd Apr 2014
I've had Tesco pay as you go for years, updated only twice, never any problems with reception. Topped up by mobile, no problem until today when every number I put it was repeated as something else, so debit card could not be validated. Online chat was helpful but they had locked my phone for security reasons. I am told I have to wait 2 hours before I try again.I hope it works! I would not take out a contract though, don't use it enough. Really cheap phone each time, I rate my experience GOOD
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Reviewed by Elizabeth from England on 21st Apr 2014
Very poor coverage. Customer service people are very nice but basically replaced a broken phone with a cheaper even more broken phone
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Reviewed by Scott Kemp from Uk on 18th Apr 2014
Low signal seems to be their signature. Have not been happy at all.
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Reviewed by June George from Wales on 16th Apr 2014
Hi. Having just used your on line help chat line I found the assistance given by Adie was really helpful. Adie took the time to explain the different charges of mobile phone numbers, and clarified several other issues. Thank you!
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Reviewed by Toptup from Wales on 8th Apr 2014
I have been with Tesco mobile for about 4 years,1 on pay as you go 2 on contract and 1 on sim only.Signal is good almost everywhere I go but is often only 2 g in rural areas. Good job I don't use much data!. The capped contract is the best part as I know what my bills will be and have peace of mind should I loose the phone or have it stolen as it will work only to its financial limit that I set in advance. This contract only works as pay as you go abroad so no financial surprises there either and they text the rates immediately.
Customer service has been excellent. Only marked down for poor the 3g coverage around here.
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Reviewed by Spanner from UK on 6th Apr 2014
Cant get my head around some of the previous posts. Ordered two Moto G phones (excellent product and great value) Tesco Website is clear and easy to use, great Tesco Mobile app in monitoring your phone usage. No problems what so ever with customer services, had a problem connecting to a Google account, turns out it was user error (Oops) Coverage so far has been no problem, its O2 anyway.

So far .... Very happy
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Reviewed by Terry from UK on 5th Apr 2014
Really great 5 star service from Tesco - I had a PAYG mobile with Tesco for years but now pay £10/month on contract and can't fault it. Very helpful customer service when I had a few questions and they transferred my number to my new phone quickly.
I can't see me using anyone else.
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Reviewed by Karen from Uk on 27th Mar 2014
Really disappointing service from Tesco Mobile. Got a Nokia Lumia phone on 24 month contract back in November 2013 which stopped working and as I didn't take insurance we went back to Tesco through our Warranty to get it fixed. This was back in November. It took about 7 calls to eventually get packaging sent to us to send the phone back (took till February) sent on 25th February and phoned today to be told they had not recieved it!!
I have my proof of purchase from the post office but now I have to wait for another pack to be sent through to me that I'm guessing by previous Tesco standards will take another few months! I wouldn't recommend going through them at all- there are much better companies that provide s better service than this - Tesco you have become too big to care is how I am left feeling !!
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Reviewed by Ali from United kingdom on 27th Mar 2014
I've never had tesco mobile before but I got it for my 4s, and now my phone has terrible signal.. And everytime my mam tries to ring me, it says 'no service'
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Reviewed by Susan from England on 25th Mar 2014
Absolutely hopeless overseas call centre. They are really good at apologising and really bad at sorting out your problem. Use them at your peril.
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Reply by huh? from england on 10th Apr 2014
actually all call centres are up north (england)

Reviewed by joe from uk on 24th Mar 2014
Took out a contract with Tesco mobile in august 2013, seven months later my iphone4s Developed problems with its WiFi not working, (GREYED OUT) apparently due to problems with apple updates ios7 causing the WiFi chip inside the device to overheat, anyway regardless i could no longer connect to the internet without having to use my data, so i got in touch with customer service department at Tesco and they arranged for me to send the phone back to them for repair, i heard nothing from them for ten days so i called the customer service team to find out what was happening, only to be told that my phone was out of warranty because it had been tampered with, when i told them that the phone had not been tampered with they then gave me a list of reasons why there engineers had come to this conclusion, and to why an out of warranty decision had been made, apparently the phone had been opened by an unlicensed repair Centre, (NOT THE CASE) since i joined Tesco mobile in august 2013 the phone has never been touched by anybody, it worked fine until i lost wifi which is the reason i got in touch with Tesco in the first place, another reason for it being out of warranty apparently, is that i've had a repair done to it such as a screen replacement, or internal work done to it such as the phone being reworked,(SIMPLY NOT THE CASE) Then the representative took to the engineers notes, and explained that, reworked means being opened and having none genuine parts installed, and or the phone had been unlocked by a third party, since i had the phone it has never tampered with and has always been looked after, and for for the engineer to say that it has been has left me with no faith in dealing with these people in future, i bought the phone in good faith with a contract over two years and now im stuck with a device that is useless, at the end of the conversation with the customer service rep, he advised me to get in touch with apple and see if they can help me, why could they not of advised this in the first place, it would of saved me alot of time and Dissapointment in the long run, Terrible customer service, and at the end of my contract will not deal with them again.
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Reply by marta from uk on 9th May 2014
I have had the same issue with my iPhone 4s from Tesco. I went to Apple and they gave me the spiel about one of my wifi antennae being broken and when the iOS 7.1 update came along and needed to use one of the broken wifi antennae it caused my wifi to fail. They suggested going though trading standards to talk to Tesco or buying another iPhone from Apple. I am about to approach Tesco but don't have much hope after reading your review.

Reviewed by David from Uk on 24th Mar 2014
Been with tesco for 2 years on pay as you go . Great deal as you put in top up of £10 and it increases to £30 plus 5000 free texts , decided to up grade to a iPhone 4s on pay as you go , still having great deal with top up & 5000 free texts but decided to have internet at £7-50 per month and it is total rubbish, very very slow , cannot even connect to Facebook as it takes to long ....... Is this the norm for tesco internet , if so although would not like to leave tesco , it's pointless to stay as there internet is totally rubbish, just in case phone not set up right , any ideas or bye bye tesco. :(
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Reviewed by Alexandra from United Kingdom on 19th Mar 2014
Bang on! Absolutely super service and worlds apart from my last provider EE. Tesco Mobile you're simply super tally ho!
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Reviewed by soti from uk on 17th Mar 2014
best customer service ever

best support when i accidentally used more data, they put the money back in.

voicemail free call, customer care free call

i pay monthly £7.5 and i have more than i can use on data and texts and calls.

dont know why people use the pay as you go since the min montly is so low and they always always at the end are using more than 10pounds.

i put 4 stars though cause signal is not f*** 99% coverage
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Reviewed by matt from uk on 16th Mar 2014
been with tesco mobile for a year now can not fault it one bit signal is bang on ( they use o2)
plus the cap is awsome not stressing how much will my bill be this month like ornage
same amount for the last year
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Reviewed by Skip from england on 13th Mar 2014
Tesco Mobile is absolute junk! Bought a new phone whilst working away last year from tesco because it was convenient! Worst decision ever! Got it home and signal is rubbish! Can't swap it now had it too long, it'll cost £20 to get it unlocked, but not sure if i can before i,v had it for 12 months? Looked on Tesco/O2 coverage site and it said good/outside-patchy/inside for my postcode, whereas in fact it is patchy/outside-nonexistent/inside. Should'nt OFCOM have a word! Now I refuse to buy anything from TESCO!
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Reviewed by Ben Dover from England on 10th Mar 2014
Tesco mobile are utter rubbish. Bad signal. Don't tell you the cost of a call to cutomer care. Expect your phone to be the latest thing.
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Reviewed by pete from uk on 8th Mar 2014
Do not use Tesco mobile bought samsung s4 at christmas I cannot get internet so Tesco offered me £120 and told me to sell the phone, I am now stuck with a further 22 months at £30 per month, what a waste of money thanks alot tesco
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Reviewed by Alex from Scotland on 8th Mar 2014
Been reading all these poor reviews of Tesco Mobile, a bit shocked really. Myself and several family members and friends have been using Tesco Mobile for years and have never had any issues. And no I don't work for Tesco, but I do work for another of the big 4 mobile companies, not O2 either. I wouldn't touch them with a barge pole! Hubby and I recently went on to a £10 a month contract, using iPhones. It was a seamless change, had our numbers moved to the new sims within a day. We recently added our son on a £7.50 monthly contract. Even if we don't use all our minutes, texts or data in the 30 days we're still saving a good bit from the PAYG triple your credit deals they have. We live fairly rurally and always get a good signal from O2, never had a good signal from any of the other networks we tried. I've always been happy with Tesco, they use O2 so their signal is good, their customer service, on the odd occasion when I've needed to call them, has been fine (and it's in the UK unlike most other networks). Overall really happy with Tesco and will be staying with them unless someone comes up with a better deal - I'm only loyal to certain degree :)
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Reviewed by robert from scotland on 6th Mar 2014
worst company I have ever dealt with by a country mile . I tried to join them and had to sign forms online with an electronic signature , 3 times I was sent the 3 emails with the agreement and the password and got different error messages every time . spent considerable time on telephone to their customer services adding £10 to my phone bill . I was told a manager would sort out my problem in 24 hours despite writing to them I have heard nothing 2 weeks later . They also still have my money as they take a payment up front . I was told if I didn't sign the electronic agreement it would cancel after 24 hours and I would be refunded in 5 days. I informed them my bank accepts instant payments so they could refund me instantly , they said oh! you may get it quicker than 5 days then. 14 days later no refund probably want to make more money from me having to call again . Believe me I have had a very lucky escape , if something goes wrong this company are not interested in helping you.
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Reviewed by Paul from UK on 5th Mar 2014
Service disappeared yet again ... it was fine all day up at the hospital but here, where I live, it is sporadic at best.
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Reviewed by Paul from UK on 4th Mar 2014
Service has disappeared yet again this evening ... no texts, no calls ... when I managed to make a call this afternoon after several attempts, it was even cut off in the middle of the conversation. Appalling network.
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Reviewed by Ajie from Hampshire on 4th Mar 2014
THIS IS THE WORST NETWORK EVER!! I have had my contract with this company for about 6-7 months now and I have had enough. I donít even know where to start; the companyís customer service is un-doubted the worst I have ever experienced in my life. They are unhelpful, confused and very rude. No one there knows what he or she is doing or how to communicate amongst each other. I canít even explain what processed me to open a contract with them in the first place but itís the biggest regret of my life. They donít compromise with customers and itís always a thing that they are right and I am wrong. Unapologetic they are and extremely CONFUSED as a company. Really and truly they should stop and just do what they are good at. Itís not by force. The network itself is utterly rubbish so for one that doesnít make sense. I am soo upset with this company and the so-called managers are even worst than the regular advisors. Honestly I am disappointed because I expected allot more from Tesco hence why I gave them the benefit of the doubt and joined their network, not only this but as a respectable company they simply let me down. If you are thinking of joining them DO NOT!! You have been warned!!
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Reply by robert from scotland on 6th Mar 2014
everything you say is totally correct , I was passed from department to department and none of them helped one little bit . I'm very lucky I never joined them all they managed to do for me when I tried to join was take two payments of £23 from my bank account and run up my phone bill. 14 days later still not refunded.

Reviewed by Lewis G from England on 4th Mar 2014
I dont either understand all the back reviews of tesco mobile. its virtually o2.

just got a pay monthly contract and i cant fault the signal been close to perfect ever since i got my phone! alot better in my area than vodaphone and EE!

maybe its different for other people but i seriously cant fault tesco mobile at all! im staying.
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Reviewed by Paul from UK on 1st Mar 2014
For a while now, intermittently but with increasing frequency, there have been times when I have had no service from my home - no texts, no calls, no data. Then, when I check out the O2 status page, I discover that yet again there is a problem with the local mast. It's good that they do keep the status page updated but this intermittent lack of service is infuriating.
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Reviewed by andy from uk on 26th Feb 2014
I bought a Samsung mini galaxy with Tesco mobile - it is pay as you go as I hardly use the mobile.

The problem is that the credit I put on just gets taken by something , maybe incoming calls or texts , although I hardly have any, so when I come to use it there is none left like when I needed to call the AA and ran out of credit.

I put ! 10 on I have made 1 call, it was 8.22 about 10 days ago I havnt used it since now it is £2 !

I cannot find any reason so I am taking out the sim card after this 2 and going back to using someone else.

My old mobile had £10 on it for emergency's only for several months - I will never use Tesco for phones or broadband again.
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Reply by Alex from Scotland on 8th Mar 2014
I had the same problem with my Samsung phone. My credit was vanishing and my phone wasn't being used all that much. I checked with Tesco, turns out I'd left my mobile data switched on which meant my phone was always 'online'. Turned it off, not had a problem since. So check your mobile data isn't on. If you have wifi and mobile data switched on, your phone will use mobile data over the wifi. Lesson learned, the expensive way!

Reviewed by shaun from uk on 25th Feb 2014
The idea for me was £10. Turns to £30. All well and good. I thought. I used my paid £10 for 5000text and 500mb internet. Again great till I goto use the internet. Total garbage. Takes several mins to conect even to google cant do jack..... . Using a brand new samsung galaxy s3. Same happebs on other phones so we all understand its there network. Aviod
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Reply by John B from England on 6th Mar 2014
You need to turn of the DATA setting in your system settings as it will always be connecting to look for updates, etc and also make sure that you have set any updates to WIFI only,,,,

Reviewed by adam from UK on 24th Feb 2014
Do not purchase

Parental control lock is on by default. There is no way of unlocking it without credit card and credit card check will fail at address line

Unless you are 12 years old forget it!
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Reply by Alex from Scotland on 8th Mar 2014
Every mobile network in the UK has a content control bar on it, so it's not just Tesco. But if you use wifi there's no content control bar.

Reply by Lewis from uk on 16th Mar 2014
If you go on the tesco mobile website there is a form to remove parental settings within 48 hours of completion. Hope this helps

Reviewed by Barry Toogood from UK on 18th Feb 2014
Absolutely useless.

Took my order online, sent me nothing at all for 6 days, then emailed me to say they'd canceled my order because i hadn't signed a credit agreement.

Long calls to 0845 number at my expense and they say they can't do anything but I'll have to resubmit.

Stuuf the lot of them - avoid like the plague
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Reviewed by bobby from uk on 17th Feb 2014
trash network
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Reviewed by Sarah from Uk on 15th Feb 2014
Absolutely rubbish!
Have been trying to top up my daughters mobile for the last 20 mins. The totally awful automated service does not recognise the numbers punched in, adds other numbers and now that I've given up and decided to call their customer care, I can't even get through to that. This is not the first time it's happened and have tried using my mobile and the home land line. Same result eveytime. Get your act together Tesco and sort it out!
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Reviewed by Anthony from UK on 14th Feb 2014
I just found out my dad has been using a Tesco pay as you go tariff.

He was raving about it saying that for every £10 they give him an extra £20 of credit free.

It turns out that on their standard tariff they do actually treble your top up - although the "FREE" credit has to be used within a limited time. What is not clear until you speak to them is that at the same time they more then treble the cost of calls from 8p/min to 25p/min (texts increase from 4p to 10p each).

On their "light user tariff" you get 62.5 minutes talk time for £5.00 but on their standard tariff you only get 60 minutes talk time for £5.00 and thats if you manage to use up all of the free minutes in time or you get just 20 minutes for £5.00 if you don't use the free minutes.

By comparison O2 are giving me 500 minutes for £5.00 on my own sim-only tariff.

Its just another example of how Tesco tell you they are giving you something for nothing but manage to charge you over the odds for it anyway. Why cant they just be honest about it and say "not only is this option more expensive but the minutes you are paying for expire within the month if you don't use them".
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Reviewed by mark from uk on 12th Feb 2014
I joined from 02 and did find it wasnt quite as good a signal at first. I think it could be the phone itself. Otherwise I have just completed my 24month contract and found tesco to be really good. I find people at my work seem to have quicker internet on orange but again it could just be their phones. I am sticking with tesco.
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Reviewed by samantha from u.k on 11th Feb 2014
ordered a contract well over 2 weeks ago and i still have not recieved the mobile and the customer service is shocking they would not even put me through to the supervisor to ask what was happening, they happily took the first payment from my bank and they will not even answer my question "were is my phone"
worst service i have come across !!!
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Reviewed by Frank. Tuckerman from U K on 9th Feb 2014
I am surprised at the negative feedback about Tesco mobile and their service. I have been with TESCO mobile for the last 20 months and I will be staying with them. I have no problem with the line signal or quality. No drop outs or missed calls/texts, and no problem whatever with the customer service. The only other network I had was with asda mobile. Now if you think that Tesco mobile is bad you should try asda you will soon hurry back to TESCO. I will say that I do not use the internet on the phone as it is way too slow but that is the phone not the network. Way too much negativity here LONG LIVE TESCO Mobile.
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Reviewed by Clive Bate from UK on 8th Feb 2014
I was on O2 for a few years & i never encountered any problems. ''Which'' recommended Tesco on TV. I moved from O2 to Tesco because it was cheaper. Tesco use O2 network so obviously i thought Tesco's signal would be as good as O2's. How wrong i was. For six months i have had signal problems every other week. This week i sent a text to someone on Wednesday evening. They received my text on Saturday morning at 4-59. Disgusting to say the least. I am now leaving Tesco. They are rubbish.
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Reviewed by Bob from UK on 31st Jan 2014
Appalling service. Phone packed up after 6 months. Sent it off to the repair centre to be told it was an £85 repair bill. Told them I didn't want to do this as I had purchased a cheap back up under the existing contract. Tescos won't supply an engineers report saying what was wrong with the phone and just said they were not able to repair. I did all the chasing and phoning and had no contact from them. As an insulting gesture they offered me 500 club card points as an apology. Now I want to leave only to be told I can't until the contract expires.

STAY CLEAR.
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Reply by paul from england on 10th Mar 2014
this review is very nearly the same as the problems i had !! only thing different is they offerd me 1500 points for my trouble sent phone in still under warranty for a simple fault not always switching off only to be told there was aproblem with the screen not under warranty ! problem still not resolved they never ring you you have all the ringing to do. i banked with tesco but have just cancelled my account in protest worst customer service i have ever come across avoid tesco mobile like the plague !! totally useless

Reviewed by Pathfinder from UK on 29th Jan 2014
Beware just cancelled order due to Tesco's total lack of reliability and probably some mistruths. Phone failed to arrive in 3-5 working days. Parcel Force tracking was uninformative. E mailing Tesco reply was for me to contact sales on a 0845!!! number. So rang them they couldn't help me said despatch team would sort it and ring me within 48hrs. Failed to ring in 48hrs so another call to sales who spoke to despatch and sales told me phone had gone missing and they would have to ring parcel Force locate it, what did they do in the 48hrs? and until they located the phone they would not send another one out. Lot more talking leading them basically suggesting a fraud. That was it so I cancelled and a strongly worded letter has been sent. That evening spoke to O2 sorted contract phone arrived next day, job done. So beware..of Tesco's service.
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Reviewed by Stephen sheridan from uk on 28th Jan 2014
Tesco mobile will save you a fortune because I find the coverage negligible and cannot make calls or txts when I want to, thus saving money. Terrible service.
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Reviewed by hans from Ireland on 27th Jan 2014
The cheapest by far .Customer care good but should sent an Email if they change my Tesco web page.Had to re register.
Be with them for 4 years now
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Reviewed by Stefan from UK on 26th Jan 2014
I have been a contract customer with Tesco Mobile for several years. I have no issues with their service. I tranfered my number in and I am now sim only having bought a Samsung Xperia Z from Tesco Direct. The prices keep getting better and bettter. The only negative point would be the level of 3g cover. I understand that it is getting better and it needs to. The level of 2g cover is really good so you can use the phone in most places. If you spend your time exclusivly in large cities then you might get excellent cover from another provider. If you enjoy the countryside then Tesco Mobile will give you good cover.
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Reviewed by kelly from uk on 26th Jan 2014
Took out tesco mobile contract WORST thing I have ever done, first of all sent phone off to be fixed after scroll button broke to be told Tesco couldn't fix it as the screen and buttons were badly damaged and would cost to much to repair, Mmmm the phone worked ok just the scroll button stopped working!!!! They advised me to buy a payg phone so I could carry on using contract sim, so off I went to Tesco shop and purchased a sparkling new phone inserted sim and back on track, well for 6 weeks anyway because this time it would not charge, rang Tesco and they arranged for phone to go get fixed, this was on 3rd of January after numerous phone calls plenty of excuses from customer services Iam still waiting for my phone on 27th January.
Absolutely disgusting customer service and repair service is appalling, would not recommend to anyone. AVOID TESCO MOBILE !!!!
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