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Tesco Phone Insurance

 In a nutshell  

Date: February 2016

Tesco offers mobile phone insurance on new pay monthly phones that it sells. The insurance includes cover against loss or theft, accidental damage, malicious damage, water and liquid damage. In addition, smartphones are covered by Tesco Phone Recovery, which provides next-day replacement of your phone.


User questions

Sorry - questions and comments on this page are now closed.

Are replacement phones under insurance reconditioned phones?

Asked by Bernadette hurst from United Kingdom on 9th Jul 2018

How do I pay a missed dd to keep my insurance on my phone?

Asked by Mr T hawthorne from Oldham on 14th May 2018

I wish to cancell my Tesco mobile phone insurance.

Asked by Jacqueline Griffiths from England on 11th Mar 2017

Reply by S21 from UK on 11th Mar 2017
Hi Jacqueline, please note that you cannot cancel your insurance policy here. This is not the Tesco website.

Tesco Phone Insurance user reviews

Sorry - reviews and comments on this page are now closed.

Average rating from 14 reviews:

Reviewed by Amelia stainer from Uk on 27th May 2018
I can't believe I had to give it a 1 star just to write a review!!!!

AVOID at all cost....... the man on the other end of the phone was pointless you would get more sense talking to a computer!
As for the insurance when I took the insurance out i was told there is no excess charges... to then be told there is and i can get my screen done cheaper else where...

Reviewed by Daniel Mack from UK on 20th Mar 2018
Terrible service. It was advertised as replacing the phone the next day. I am now waiting 4 days and still no phone. Staff do not care and have awful attitude. I do not recommend this product.

Reply by Danielle from Uk on 6th Apr 2018
Oh dear I've been with tesco two years with two phone contracts. Just recently got an upgrade to the iPhone X and decided to get insurance as I've learnt my lesson from my last phone I had to replace the screen numerous times and it's expensive phone so want to make sure it's covered. I ended up leaving it behind on the bus. Bus depot haven't had it handed in so I've cancelled it. I was also under the impression that it was a 24 hour thing. But you have to send out a claim statement. I'm waiting now for a phone call to make the excess payment then they'll send one out. Feels like I've lost a limb and I need my phone for my work clients. 😖 Fingers crossed it shouldn't be any longer.

Reviewed by Peter standley from Uk on 6th Feb 2018
Awful awful service after paying 85 pounds for new phone and sending broken phone back kept getting emails and letters saying phone not returned after sending proof of postage 3 times they still took 250 pounds out of my bank absolute nightmare.

Reviewed by Jane from England on 2nd Feb 2018
Aviod this insurance. Rude and unhelpful staff, surprised Tesco want to be associated with them.

Reviewed by Sezmo from United Kingdom on 15th Jan 2018
Disgusting company. Without a phone for 2 weeks now...several phone calls and still it goes on. I've never been treated this badly by a company.

Reviewed by Mark Holehouse from England on 10th Oct 2017
Absolutely disgusting insurance company .. nothing but problems with them.

Reviewed by Sid from London on 26th Sep 2017
Been paying insurance for 5 years and never made a claim but had upgraded twice since becoming a customer. Cracked screen so went and asked for a replacement as only 6 months old but was told i wasn't insured so had to pay out of pocket for new phone, misled from day 1 and very unhelpful staff,quick to take your money but won't provide the service,worst provider on the market!Don't go near it!!

Reviewed by Jo Lock from England on 1st Aug 2017
Absolutely rubbish. Avoid at all costs! Replacement phone should of arrived Sunday. Still waiting today for my ex partners replacement phone. And the staff are unable to tell us when it will be arriving due to a technical issue with their couriers DPD. All those monthly premiums made for nothing. No call backs to update us. And when we asked when would someone be able to update us on the situation, they couldn't answer that either. Non existent service with non existent customer services!

Reviewed by Sue from Uk on 1st Feb 2017
They don't tell you when you get a new phone that you have to cancel your previous insurance and take out another. You only find out when you make a claim and they say you aren't covered. Rubbish!

Reviewed by leah from Derbyshire on 22nd Jan 2017
On a recent trip to Wales I accidentally smashed my iPhone 6 to the point where the screen was falling out. I called Tesco straight away and within 24hrs I had a brand new phone! The guy of the phone was super polite and helped talked me through every step including the part about sending my phone back and keeping proof of this to avoid charges. I was really impressed with the speed and efficiency of the replacement phone but I did feel they were trying to catch me out a little when sending the phone back to them as they asked for an email copy of shipping proof which I luckily kept. I'd recommend them just be aware to keep your proof of shipping otherwise you might suffer a hefty fine.

Reviewed by Louise from Scotland on 13th Jan 2017
Made a claim because my phone screen was broke, got sent a faulty phone and was told I had to make a new claim. Expected to pay an 85 excess fee for something that wasn't my fault. Woman I phoned was very unhelpful. Do not recommend at all, I am cancelling there insurance.

Reviewed by Sal from Uk on 28th Oct 2016
Tesco cancelled my phone insurance for no reason. They said they sent notification but I do not remember seeing it. Now we have a broken phone and no insurance. I would have got insurance elsewhere had I known. Don't bother. Rubbish.

Reviewed by Andy Oneill from England on 15th Apr 2016
Tesco insurance is a rip off.

Reviewed by Tesco employee from England on 4th Feb 2016
Tesco mobile insurance. What a rip off, don't go there. DPD delivery service with claims, don't even turn up on the date they tell you. Quality!


Tesco Mobile

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