Tesco Phone Insurance
|In a nutshell|
Date: February 2016
Tesco offers mobile phone insurance on new pay monthly phones that it sells. The insurance includes cover against loss or theft, accidental damage, malicious damage, water and liquid damage. In addition, smartphones are covered by Tesco Phone Recovery, which provides next-day replacement of your phone.
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I wish to cancell my Tesco mobile phone insurance.
Asked by Jacqueline
on 11th Mar 2017
Reply by S21
on 11th Mar 2017
Hi Jacqueline, please note that you cannot cancel your insurance policy here. This is not the Tesco website.
Tesco Phone Insurance user reviews
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Average rating from 7 reviews:
Reviewed by Jo Lock
on 1st Aug 2017
Absolutely rubbish. Avoid at all costs! Replacement phone should of arrived Sunday. Still waiting today for my ex partners replacement phone. And the staff are unable to tell us when it will be arriving due to a technical issue with their couriers DPD. All those monthly premiums made for nothing. No call backs to update us. And when we asked when would someone be able to update us on the situation, they couldn't answer that either. Non existent service with non existent customer services!
Reviewed by Sue
on 1st Feb 2017
They don't tell you when you get a new phone that you have to cancel your previous insurance and take out another. You only find out when you make a claim and they say you aren't covered. Rubbish!
Reviewed by leah
on 22nd Jan 2017
On a recent trip to Wales I accidentally smashed my iPhone 6 to the point where the screen was falling out. I called Tesco straight away and within 24hrs I had a brand new phone! The guy of the phone was super polite and helped talked me through every step including the part about sending my phone back and keeping proof of this to avoid charges. I was really impressed with the speed and efficiency of the replacement phone but I did feel they were trying to catch me out a little when sending the phone back to them as they asked for an email copy of shipping proof which I luckily kept. I'd recommend them just be aware to keep your proof of shipping otherwise you might suffer a hefty fine.
Reviewed by Louise
on 13th Jan 2017
Made a claim because my phone screen was broke, got sent a faulty phone and was told I had to make a new claim. Expected to pay an £85 excess fee for something that wasn't my fault. Woman I phoned was very unhelpful. Do not recommend at all, I am cancelling there insurance.
Reviewed by Sal
on 28th Oct 2016
Tesco cancelled my phone insurance for no reason. They said they sent notification but I do not remember seeing it. Now we have a broken phone and no insurance. I would have got insurance elsewhere had I known. Don't bother. Rubbish.
Reviewed by Andy Oneill
on 15th Apr 2016
Tesco insurance is a rip off.
Reviewed by Tesco employee
on 4th Feb 2016
Tesco mobile insurance. What a rip off, don't go there. DPD delivery service with claims, don't even turn up on the date they tell you. Quality!