|In a nutshell|
Date: January 2016
TalkTalk provides a full range of telecom services - broadband internet, home phone, mobile and TV. The company offers both standard and fibre broadband, and a range of add-on TV services including access to Sky entertainment channels.
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TalkTalk user reviews
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Average rating from 2 reviews:
Reviewed by Richard
from Sheffield UK
on 9th Jul 2017
I joined TalkTalk in June 2015 after meeting a field saleman in a WH Smith. I considered getting broadband and phone about five months prior and I phoned BT and Plusnet. BT wanted £135 to send someone out to connect the line and Plusnet confused me, going on about packages. I didn't understand how things worked then so it flew over my head. Anyway, I was approached by a field salesman on behalf of TalkTalk and listened to what he had to say. He told me the service I'd get and that ther would be no connection fee. The line rental was £16.70 and the Anytime Calls boost was £7.50, it included calls to UK mobiles so I opted for that. The service was connected a week later and all worked well until a few months later when my phone went dead and internet really slow. I rang them and it was repaied in less than 24 hours and was fine until earlier this year when I kept getting problems with my internet cutting off and static noises on the phone. It was Openreach carring out 'improvements' to the network and finally resolved a few months later. My origional contract with TalkTalk eneded in December 2016 so I rang them to ask about re-newing and they offered me the Anytime Calls Boost for a reduced price of £5 a month and Fast Broadband (16.4mbps) for £18.75 a month - total of £23.75 a month and for the 18 month duration. I also got a free mobile sim, giving me 200 minutes, unlimited texts and 500 mb data.
Overall I'm happy with my service and price though customer services aren't always helpful and easy to understand. I'd just about advise others to join them.
Hope I've been helpful:)
Reviewed by Mike Pitman
on 1st May 2017
I have a phone/fibre high speed broadband (40 meg) contract with talk Talk (been with them for years) & they have now vastly improved their customer services. I had a broadband connection problem recently which turned out to be a fault in the local cabinet, not Talk talks fault , but they had Openreach out to fix it on the same day for myself & a neighbour. They are also open to bargaining @I now have a cheaper package than any of my friends with other suppliers!
Reply by Richard
on 9th Jul 2017
Agree on the bargaining point - they reduced my price at the end of my contract and gave me a free sim card with 200 mins, unlimited texts and 500 mb data.
They've got their act together recently.