In a nutshell: T-Mobile is one of the "big 4" mobile
networks in the UK, and is owned by the same company that owns Orange.
In 2010, T-Mobile became part of Everything Everywhere Limited - the
company formed through the merger of T-Mobile UK and Orange UK. Owned
jointly by Deutsche Telekom and France Telecom, Everything Everywhere
Limited is the UK's biggest communications company. In addition to its
mobile phone network, T-Mobile also offers mobile
T-Mobile User Reviews
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people choose the network that's best for them. Please do not review
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Average rating from 27 reviews:
Reviewed by Rich P from Uk on 10th Nov 2012
I was with T-mobile for 6 years, constantly dropping calls in my home
when I 1st explained that this was down to the aerials in modern phones
(Galaxy 1, HTC sense & blackberry touch all had the same problems at
the same time) they blamed the phones as being broken! They don't listen!
Vodafone & Orange use wi-fi in your home to boost the signal if it is
a problem with modern phones. I had to use my ancient Nokia from 8 years
ago which never dropped 1 call.
My 24 month contract has finally ran out with them, not living in a
city, I won't receive the 4G & would rather wait for the prices to come
in to real world prices anyway, waiting 10 seconds for a utube video
to load doesn't really bother me & everything else is fast enough on
wi-fi. Bye Bye T-mobile & good riddance.
Reviewed by Lewis from UK on 10th Nov 2012
My dealings with T-Mobile didn't start well when I first setup up my
contract 8 months ago. I signed up to a £15/month online sim only deal
with £5 discount (£20 down to £15). I got unlimited calls, voicemail,
unlimited texts and 1gb data. This 1gb data was download only as browsing
and email were unlimited. All in all I was chuffed with what I was being
offered. I went through the chat interface on T-Mobiles website. Anyways,
got the sim card within days and was ready to go. When my bank balance
showed up as paying £20+ a month I called T-Mobile to complain. Luckily
I saved the dialogue from the chat screen (just in case). I sent this
to T-Mobile who honored the deal. Initial I never got the discount,
nor 1gb data (500mb) and no voicemail. All was well and they gave me
an extra which I forget now.
After being with T-Mobile for 6 months I got a call as I was eligible
for an upgrade. I wasn't gonna complain with that. I was asked if wasnted
a handset as I only had a sim only deal. I said I was waiting for the
iPhone 5 before making a choice on handsets. So in the mean time they
set me up on a £22/month deal. All inclusive, all unlimited including
downloads and streaming. Not a bad deal at all. online full monty sim
When the iPhone 5 was released I called them back up. This time speaking
to someone far far away. They said I had no option to get a handset
as I was on the sim only deal. I got escalated as I wasn't happy. This
put me through to someone at home in the UK. This person was very helpful
and tried her best to work out who said what and why. Unfortunately
nothing could be done. Alas, I was left with my trusty iPhone 4s. A
good phone. As I was looking for a new phone, with a slightly bigger
screen etc I decided to look at buying the iPhone 5 outright. After
looking into exactly what it has over the iPhone 4s I decided to leave
the Apple family and became a Samsung Galaxy S3 fan. Android is good.
Not quite as good as iOS but definitely better than it use to be in
the early days. The SGS3 is a great phone. Just the right size and does
what I need.
Oh, back to T-Mobile. I see a lot of bad reviews. Maybe I have just
been luckier than some. Joining Orange to become EE I don't think is
a bad thing, well, for now. O2 are no better with customer service.
Vodafone, haven't been with them for years and I don't think I'll go
back as long as T-Mobile/Orange/EE keep my deal as it is and/or better
My contract suits my needs and handset.
Reviewed by Phil from UK on 23rd Oct 2012
Have to agree with RS2000 as I have been with them for more years than
I can remember but the customer service has just disappeared recently
and they don't care at all about offering a deal, it's take or leave
it attitude, well guess what I'm leaving. Reading reviews on this site
seems they are all rubbish but got to use one of them so off to 3 on
an iphone allyou can eat deal that beats t-mobile hands down over teh
2 years. Rest offamily will probably leave them if they are treat this
way as well.
Reviewed by James from Scotland on 13th Oct 2012
I had been with T-mobile for over 10 years on various contracts with
several phones and had no problems. However when my contract expired
this year they offered to increase my price along with the less than
attractive incentive of either keeping my old phone or "upgrading to
an end of line phone" that was as outdated as the one I already had.
To top all this off they automatically renewed my contract anyway without
my say so and overcharged my with 2 months payments.
I cancelled this and left them £70 worse off.
02 / Tesco is far better
Reviewed by Meeking from British on 2nd Oct 2012
No problems with t.mobile
Reviewed by RS2OOO from England on 25th Sep 2012
I've been with T-Mobile since 1994 (Mercury, then Mercury 121, then
121, then T-Mobile).
Considering Orange are the worst company I have ever dealt with, took
legal action against them once and won, the thought of the 2 companies
merging put shivers down me.
And for good reason. Coincidentally or not, T-Mobile's customer service
has gone rapidly down hill. The options in their customer service menus
send you round in loops making it practically impossible to speak to
a person, and when you eventually get through to one (who will be based
in Philippines, India, South Africa or Canada) you have a high probability
of either being cut off, or simply lied to to get you off the phone,
or as in my case when my new phone arrived faulty, made promised of
being provided with a replacement new phone that never materialise.
After I sent my faulty phone back 3 times over the course of 6 phone-less
Weeks, and received the same faulty phone back each time, I decided
to email the European Director of Operations directly. His PA rang me
back within 30 minutes and a replacement phone was delivered the next
Service like that should be expected as the norm, not by having to contact
My attempts to leave T-Mobile this year were equally sour, but being
seconds away from signing up elsewhere, I rang back for the PAC code
(3rd attempt at doing that), and got through to someone in Wales who
talked absolute sense and knew what they were doing. Within minutes
they'd offered me a deal I couldn't refuse: HTC One X, 900 cross network
mins including Voicemail and 08 numbers, unlimited Landline calls, 500
texts, 750MB data all in for £27 p/m over 24 Months.
Based on the fact that reviews of other service providers are almost
as bad if not worse, and the deal couldn't be bettered elsewhere, and
the fact that my phone always has full coverage/connection throughout
my area, I decided to give them one last chance.
2 star rating is based solely on the quality of coverage in my area.
If it wasn't for that, I'd rate zero.
It's also a poor show that it's an industry where we have to settle
for the provider that's "least worst"!
Reply by RS2OOO from England on 5th
As a follow up, I'm almost regretting staying with T-Mobile now. Didn't
receive delivery of the phone, after hours of calls to a disinterested
T-Mobile I ended up having to chase up the courier service myself. Turned
out the phone had been incorrectly addressed to the opposite side of
the country. A 50 mile round trip to collect it in the end. The packing
slip detailed a £26 handset charge and a £4.50 delivery charge, neither
of which had been mentioned at any point when agreeing the contract.
Phoned T-Mobile to question it, 30 mins to get through, explained situation
and was cut off. 2nd time the call dropped after 20 mins of waiting,
3rd time and another 20 mins waiting, cut off again when explaining
the problem. 4th time, I get someone nice who deals with the situation
and agrees to refund the charge. 2 hours on the phone in total! Now
stuck with them for another 2 years and praying I don't need to call
Reply by akma36 from UK on 20th May
You wanna leave, leave, don't talk
Reviewed by Kay from UK on 21st Sep 2012
Been with T-Mobile for 2 years and, before a 2 year stint with O2 (I
wanted an iPhone), 5 years. Good coverage and great customer service,
can't complain. Won't say outstanding - there is ALWAYS room for improvement.
Reviewed by Jo from England on 20th Sep 2012
Coverage-wise T-mobile have been really pretty good. My big issue is
with their customer service. If you ever need to phone up you get stuck
going round in circles on the menu's never actually able to speak to
someone. On the off chance that you do manage to select an option which
puts you into a queue to speak to an advisor that's all it is: an endless
queue. I've tried to register to use my account online as well but unsuccessfully
and when I try to ring for help, guess what happens! I have never yet
managed to actually speak to anyone - quite frankly this is appalling.
For this reason I am now intending to move networks, it is a real shame
as without this issue I'd be more than happy but I can't spend another
2 years unable to speak to my service provider if I have a problem.
Reviewed by Ryan from England on 1st Aug 2012
I have no issues with T-Mobile at home or in London. But recently went
to Swindon and had no signal at all and was constantly locked onto Orange
2G signal. Couldn't get 3G for the life of me. I hope they improve this
over time as for topping up £15 I get unlimited texts, 500mb data and
keep that £15 as credit which no other network can touch. If they improve
their signal in certain areas it'd be 5 stars but sadly they are lacking
in some areas. Also I find their CS and responses to emails very good.
Signal is their only downside at the moment.
Reviewed by Alex Evans from UK on 5th May 2012
I have just brought my HTC Desire s on tmobile and so far I have not
lost signal once. When switching my number across the custemour survace
was very helpful and got the job done quickly and without any problems.
Reviewed by Victoria from Wales on 3rd May 2012
I was previously an orange customer and decided to go for a change when
my contract came to an end and the deals I was offered were expensive
in comparison to tmobile deals. However after being with tmobile for
about a year now I can't wait for my contract to end to jump this sinking
ship. At first I was blaming it on my innocent HTC Wildfire however
after talking to other tmobile users I soon realised that i wasn't the
only one whose signal cut out randomly in 'full signal' areas while
standing still. The Internet is also terrible, it can take up to 3 minutes
just to open a page, and most of the time the signal is so weak it just
gives up and tells me there is no Internet connection. I also found
it impossible to take the child lock off my Internet because I don't
have a credit card, finally figured that one out, and the final thing
that gets my goat the most is the 10p charge to use the answer phone,
a service that I had free with orange. Overall I think it is a terrible
network and will be looking into more than just price next time I get
a contract, cheap is not always cheerful!
Reviewed by diane from south wales on 3rd May
Complete rob-dogs overcharged twice on a account which had been paid
off and cancelled, only to be told wait thirty two days for a refund
no way. Customer service is rubbish they are surly and rude and virtually
impossible to get hold of don't bother with them
Reviewed by Geoff from England on 20th Apr 2012
Halfway through a 2 yr contract and t-mob have increased the tariff
due to inflation! And sure enough, its there in the t&c's. They can
do it. Have asked in various phone shops, and it would appear they are
the only provider to implement this. Be Aware! The price you agree at
the start of your mobile contract with t-mobile means nothing!
Reply by clive from uk on 2nd May
Orange did the same about 3 months ago. Same company i know.
Reviewed by Jen from UK on 19th Apr 2012
I was with T-mobile for about 4 years and started to have trouble with
signal when I moved to University in my house. I was told the coverage
was "excellent" in the postcode I was living in, yet I couldn't call
anyone or receive calls.
I kept contacting t-mobile to fix the issue aswell as going in store
to have the phone (Sony Ericsson Vivaz Pro -WORST PHONE EVER by the
way) sent off for repair only for it to come back with nothing done
as nothing was wrong. So the problem HAD to be with the provider. I
kept being told to call 150 from my handset, even though I couldn't
and they didn't seem to understand that I COULDN'T MAKE CALLS. This
was all over e-mail, and it was only when I demanded a new phone several
times after there was a number of attacks and break ins in my area and
I was scared that if I got into trouble I wouldn't be able to rely on
my phone for contact. After telling them this, I finally got a new phone.
But the problem wasn't fixed and I still couldn't make calls in my house
and the singal was still generally bad everywhere I was.
Eventually I saved enough money to buy myself out of my remaining 7
months of a 18 month contract and currently using the advice on here
to find a new provider. Hopefully the next one won't be as troublesome!
Reviewed by me from uk on 16th Apr 2012
Been with Tmob for years, they have been great. Excellent customer service,
network coverage and loyalty discounts at renewal. As an ex-Orange customer,
I know just how good Tmobile are. Orange was an *absolute* nightmare
on all fronts!! I hope Tmob can teach Orange how to treat paying customers
now they've tied the knot...........
Reviewed by fatmonica from england on 10th Mar
I cancelled my contract with Tmobile.Three months later they were still
taking money from me.I asked for my PAC code when I left then didn't
take my number with me.Apparently this was me agreeing to continue with
the contract!No-this was me changing my mind.They have evaded my emails,their
replies are rude bordering on aggressive and they point blank refuse
to refund the money.They have even taken extra charges for these three
months.How can I incur extra charges when the number is not in use?
As a 'gesture of goodwill' they have agreed not to take any more money
but will not refund what they have fraudulently taken.
Reply by JT from UK on 2nd May 2012
TMobile are right. If you ask for your PAC and don't use it within the
given timescale (usually around 30 days) then your contract will carry
on as normal. Unlucky!
Reviewed by cc from uk on 24th Feb 2012
Terrible terrible customer service.Wait for 20 mins then cut off for
no reason-appalling.Look elsewhere
There should be a 0
Reviewed by John from Uk on 24th Feb 2012
I blamed my iphone3gs for bad, or pooor reception but seems is not just
me, signal drops alot if i set my phone on manual on t-mobile network
i lose completly the network every couple of minutes standing still
outside and varies from 1 line 2g to maximum and drops along the way,
t-mobile I ve joined 4 years ago is worse and worse signal wise... I
will change as soon as posible... Sometimes in london I have signal
and i cannot get a text through, hangs when i want to initiate a call
and so on...
Reviewed by Lemon girl from england on 9th Feb
last time i checked, T-mobile were charging about 50p per text!!! Lost
£15 credit in 1 week, even though i only sent 5 texts!!!
Reviewed by James from uk on 7th Feb 2012
Since the merger with orange the siganl has been rubbish. I'll be leaving
as soon as I can
Reviewed by Jean from UK on 1st Feb 2012
I've been with T-mobile for several years and the signal in my area
has got worse and worse recently. Presumably this has something to do
with the merger with Orange.
I used to be able to get a signal at home most of the time, even though
a nearby mountain doesn't help. Most of the time now there is no signal
at all, or maybe one or two bars occasionally.
I do not use the phone with internet so have no idea if that is any
better - doubt it very much!
Looking for a different network asap.
Reviewed by Monty wakey from UK on 16th Jan 2012
T-mobile has got worse since the merger with orange. The signal is ok
but the data connection network is rubbish. In the last 2 years i've
had nothing but trouble connecting to the data connection network and
t-mobile insist there is nothing wrong. Sometimes it takes an hour for
the problems to be rectified but most of the time you get disconnected
and find you can't reconnect. T-mobile are blaming my sim card for the
trouble but the sim is only 6 months old and was a replacement for the
one they provided me with only 12 months ago after the faults kept coming
back. T-mobile customer service is the worst i've come across and even
more so since they started using call centres in the phillipines. The
data netwok is pants on 3g so in my opinion avoid using t-mobile data
network for your internet. The only good points to note about t-mobile
are no charging after you have reached the fair use policy and free
boosters with contracts
Reviewed by Sayo from UK on 8th Jan 2012
I just migrated to T-Mobile pay as you go. I found out the prices to
make international call is outrageous. You have to pay £1.80 per minutes
to call Nigeria. I think they have to re-amend the charges. I am not
pleased at all with the price tariff. Thanks
Reviewed by Viv from uk on 4th Jan 2012
I've been with T Mobile for about 9 years and as each phone is upgraded
the signal is worse. I now have a iphone 4GS and the signal drops as
soon as the phone moves. I've complained but they say there's nothing
wrong. Seems to me that the 'better' the phone the less phone you get!
Reviewed by alpesh from uk on 4th Jan 2012
Customernservice doesnt exist network coverage is verry bad but and
if you ring tec team for them they have best coverage
Reviewed by Nathan Crossley from UK on 30th Dec
I have a contract with T-Mobile, I left Orange to be with them knowing
that signal was going to be merged. However where I used to get Orange
3g signal, with t-mobile I get none. Only in very few places do I get
3g coverage. My service keeps dropping out for 3g when it does, so I
drop calls and picture messages are unretrievable.
Reviewed by Missy from UK on 29th Dec 2011
Been with t-mobile for years and years, really like them. Their offers
have declined recently though. These days their freebies tend to be
limited to the weekend, like how the previous reviewer has said. But
their customer service and coverage is good.
Reviewed by Peter Rayner from UK on 19th Dec 2011
I feel that on pay as you go tariff when I top up £10 on a Thursday,
the only "freebies" I get are limited to the weekend, which is way off
the offer Tescos will allow (30 days to use a 200% allowance. I will
be transferring to Tescos unless more generous allowances are not forthcoming