T-Mobile Broadband Review
In a nutshell: T-Mobile isn't the fastest or the cheapest of
the 3G mobile broadband networks. However the basic price of £10
per month does include an "always browse and email" guarantee
even if you exceed your data limit, and the USB modem or USB modem stick
is provided free of charge on pay monthly. The network covers around
85% of the UK population and includes access to around 1,000 Wi-Fi hotspots
around the country. But Ofcom's
survey of mobile broadband, published in May 2011 found that T-Mobile's
mobile broadband service was the second slowest in the UK.
Best buy: Pay
Monthly Mobile Broadband (£10 per month); or Pay
as you go Mobile Broadband.
T-Mobile offer mobile broadband using a USB modem stick compatible
with a PC or laptop running Windows 7 and with the Apple Lion operating
system. The USB modem stick is compatible with HSDPA offering speeds
up to 3.6 Mbps. Ofcom's
survey of mobile broadband, published on 26 May 2011 found that
T-Mobile offered slower average download speeds than most other providers.
This survey was based on 4.2 million tests run from September 2010 to
December 2010.
|
Price Plan
|
Data Allowance
|
Price per month
|
|
Mobile broadband 1GB
|
1GB
|
£10
|
|
Mobile broadband 5GB
|
5GB
|
£20
|
These prices are for a 18 month contract. The USB stick is free on
pay monthly.
On pay as you go, prices start at £15 per month plus £9.99
to buy the USB stick.
The T-Mobile network currently covers around 85% of the population.
T-Mobile Broadband (UK) User Reviews
Love your mobile network? Hate it? Please share your experiences to
help other people choose the mobile broadband network that's best for
them. Please do not review this network if you have not used it. This
is a review site, not a forum, so please don't just ask questions. Please
do not use swear words or offensive language, and please, no advertising!
Average rating from 241 reviews: 
Reviewed by gail robson from england on 8th Jun 2013
had nothing but carry-on with this t-mobile dongle pay as u go which costs £10
a month. honest to god don,t make the same mistake as i did. Fair user policy
wot a load of rubbish!!!!!!!!
Rating:  Reply
Reviewed by Jo from UK on 29th Sep 2012
I have had my mobile broadband with T-Mobile for a few months now. Not had any
problems to be honest. This for me is a decent back up internet when my 'main'
broadband isnt working. I think the prices are fair. But would be better if
the FUP were more generous especially concerning VOIP calls. General speed is
fine in my area. I ended up stranded at a train station and this was late at
night and I couldnt get home. I had my laptop but there were no wireless networks
available. I had my dongle with me and just loaded it up with credit. This meant
I could buy a ticket and get home safely. I think its a neat little device and
does its job. I would reccommend as a back up internet. Its not a long term
substitution to get online. But is perfect for travelling and having access
for a fixed charge as a pose to paying extortions for pay as you go internet.
Rating:  Reply
Reviewed by Chris from UK on 21st Aug 2012
The 'always browse and email' policy is throttled back to make it slower than
dial up, so you can go off and make a coffee whilst google loads. T-Mobile should
re-brand themselves as 'The retro broadband provider' because their service
gives you an excellent taste of what the internet was like surfing with a fax-modem
back in 1997. So if you are considering T-mobile then don't, hit your back button
immediately and avoid them like the plague. There are many other Mobile Broadband
providers out there and they all do it far better than T-Mobile.
Rating: Reply
Reviewed by molly from scotland on 19th Aug 2012
absoloutly hate the fair use policy it doesn't let me watch youtube or play
games on facebook and it's really slow it's ridiculous going to have to switch
to a different broadband sorry tmobile
Rating: Reply
Reviewed by Hatethisproduct from England on 22nd Jul 2012
Had this for a while and just like everybody says the product sucks, your allowance
will not even last you 2 days *not even an exaggeration and that's moderate
usage*
you'll constantly remind yourself that for the same price you could have full
unlimited broadband without these limitations.
My biggest bugbear however *this issue being the reason why I actually smashed
my dongle into pieces and made the effort to post it to t mobiles offices expressing
they can have it back and that particular Dongle will no longer inflict suffering
on anyone* is that it disconnects constantly, and I mean constantly! With absolutely
no warning, then as soon as you reconnect (by the way despite it disconnecting
without telling you, you actually have to manually disconnect then redial) but
EVERY time this happens nothing will load properly until you are subjected to...."THAT
F'N FAIR USE SCREEN" *thinking about it still makes me angry* it's t mobiles
fair use policy screen that pops up as a homepage for you EVERY time you reconnect
and won't let you do anything until you look at it,it's their "Reminder" that
you've just been shafted and have basically no usage left so there's £15 you'll
never see again.
AVOID! this isn't even "Broadband" in fact, despite them calling it "Broadband"
they even say you shouldn't use it as such...then don't f'n call it something
it isn't surely that's a matter for the trade descriptions act?
Rating: Reply
Reviewed by DaveyP from England on 27th Jun 2012
Don't touch this with a barge pole! It doesn't matter what time I use it, day
or night, the performance is nonexistant. Most of the time the available download
speed is no faster than 4kps, but usually it hovers around 1.2kps. On one of
the rare occasions when the stats pane said 49kps was available, I could still
only download at 5kps. Add this to the fact that the thing disconnects itsself
about 5 million times a day, and even die hard T-Mobile fans will have to admit
that this is a big steaming pile of pooh. I've had it for two months. No way
on God's earth there'll be a third. Robbery, pure and simple.
Rating: Reply
Reviewed by sue from uk on 7th Jun 2012
cheap but annoying as it keeps losing connection
Rating: Reply
Reviewed by Dean from UK on 15th May 2012
dont watse your money on this. You will regret it from the moment you get it
trust me when I say this even for browsing emails it sucks. I take part in online
surveys and most of the time cant even complete them for the fup, despite being
told that I can still browse blah blah blah. even a poor phone line service
would be better no discoonecting all the time and befor the t mobile trolls
get on my case Im situated in the top of my building and just across the valley
from me is a mast so no question about signal quality due to location Its a
poor do when I have to wait till 1 AM before I can use my PC for online gaming
and even then I have the continual headache of disconnect reconnect. sort it
out T mobile for you will find you wont have any customer at all
Rating: Reply
Reviewed by Robert Jones from UK on 10th May 2012
T Mobile 615 Stick
It's a bit of a con really, Luckily I paid just £10 for the dongle (and £5 top-up.)
I have not got a land-line so thought this would be ideal. Stupid fair deal
policy, does it really affect performance if some people are downloading a film?
I had the 80% text and also that I'm able to watch BBC news still, WOW! On the
box '... without having to worry about the confusing MBs or GBs' no because
you don't get a lot.
Rating: Reply
Reviewed by Ross from Uk on 27th Apr 2012
Don't use this at all. It's over priced and you cant use VOIP communications
beside teamspeak, and when you do it counts as downloaded data and messes with
your usage. Its funny how they have statistics of how much gig you use in a
day/week/month yet the fair use policy only tells you you're at 80%. Why cant
we check how much fair use policiy we have? They put the fup policy notice at
80% because they want you to spend more money! Dont use this its a con
Rating: Reply
Reviewed by Jeremy from England on 5th Apr 2012
T-Mobile's Fair Use Policy is absurd. The data allowance is too small by a factor
of 10 and is not made clear to potential customers. T-Mobile deliberately conceal
the truth. And they prevent access to the iTunes store and sites like Yahoo
Messenger. I would not recommend T-Mobile for mobile broadband. A waste of money.
Rating: Reply
Reviewed by Listen people from England on 23rd Mar 2012
Your all right the FUP is annoying but people, there are ways around this, you
can still listen to music on youtube just avoid the high quality ones, and torrents
are not totally affected by the MB cap, so just chill and find a way around
Rating:  Reply
Reviewed by Z S Khan from UK on 15th Mar 2012
I hate my t mob broadband because I take 5GB per month by £20 per month but
when I only use my 2.2GB they asked you compleate your data in fair use policy
& not only this but if I go to my shop for the problem they asked sorry we can't
do you only call their service no. & they are receiving the call but you weatting
a long time to answer then they cut the call.... I am only from 1 month but
relly hateing my t mob......
Rating: Reply
Reply by paul mills from british on 7th Apr
2012
the best network two b on is 3 network its the best 4 internet data and cheaper
with there add on u can get. buy
Reviewed by Patricia Barnes from UK on 14th Mar 2012
T Mobile Pay as you go ..... TERRIBLE for 3 months has not worked and they have
taken £50 from me. It works for 10 min of the day (on go slow and takes 8 mins
to open a website) about 9 mins to send and email. I have emailed them 43 times,
to NO AVAIL. This is surely fraud?? taking peoples money and not providing the
service ????
I am looking for a petition now to sign or might start one myself out of principle.
Sick of them. I had to buy an O2 dongle which is fantastic. Oh and it doesnt
stop there.... the two kids and partner also have T Mobile and so that is about
£350.00 down the drain. T Mobile totally useless !!!!!
Rating: Reply
Reviewed by martin from england on 6th Mar 2012
well i live in county durham and the signal is so hit and miss,its quite annoying
and i live on the top of a hill?
Rating: Reply
Reviewed by gerard from UK on 5th Mar 2012
cant believe this provider has any customers at all , even writing this I had
to reconnect
BAD BAD BAD , AVOID
Rating: Reply
Reviewed by JD Lynch from England on 3rd Mar 2012
Pretty bad product in a way that sorta capitalizes on those that can't for whatever
reason get full broadband, i'm on PAYG £15 a month 2gb allowance. needless to
say that goes pretty quick (I KNOW I shouldn't post this but it helps me a LOT)
https://www.proxfree.com/adult-proxy.php <------ use that exactly as you would
google to go onto sites/Youtube. I can actually use mine just like broadband
apart from I can't download anything, but spend most of my days streaming/watching
t.v shows without being hindered by the lack of allowance. That aside the disconnection
rate is rediculous sometimes and the worst thing is it doesn't even tell you
you're disconnected til' you press enter/next then have to manually disconnect
and reconnect that's a pain!
Rating: Reply
Reviewed by glowman99 from england on 26th Feb 2012
TMobile dongle 625 keeps disconnecting, sometimes after 30 secs of connecting.
Very annoying when writing emails or playing online games. I have a £10/month
contract but having to use an O2 dongle to write this.(More expensive, but much
more reliable)
Rating: Reply
Reviewed by clara from uk on 26th Feb 2012
I regret getting this, it disconnects half way through, I have to restart it.
A few times I used 80% in a week and few days later I used it all 100%, I can
still go on social networks but not much else and I din't even watch any videos
or download, and I hardly use it much, some websites don't even download all
the site, Think i'll change to O2.
Rating: Reply
Reviewed by bobhatestmobiledonglr from durham on 26th
Feb 2012
sorry but this a big rip off i cant even top up after i used my fair usa policy
DO NOT GET THIS DONGLE!!!.
Rating: Reply
Reviewed by TB from UK on 26th Feb 2012
Can't get a phone line so the T-Mobile wireless pointer option on contract seemed
a good option. Can use it with the iPhone and laptop at the same time. No real
issues apart from the 1gb data running out quickly but I knew that would happen
as I watch a lot of video. Can still use internet otherwise unlike the 3 payg
mobile broadband WiFi dongle, once the data has been used up you get cut off.
Only issue I've found is sometimes iTunes on the iPhone doesn't connect so I
have to reset the WiFi.
Rating:  Reply
Reviewed by yvonnesbeenhadbytmobile from uk on 21st Feb
2012
stay well clear .....if you use your allowance then you are on a go slow until
the next month ive used 80% now on my 7th day so for the next 21 days im not
able to go on ebay ect....i can go on but not see any items ect as it wont down
load
Rating: Reply
Reviewed by chris from uk on 20th Feb 2012
When I first started using the T-MOBILE DONGLE I was using the 7 days for £10
setting and using it to set up web pages with pictures. The fair usage block
kicked in fairly quick. I started buying the 30 days for £15, at which point
I'd finished applying work to the site and was dismayed after around just under
two weeks my 'fair usage' had been exceeded! I bought more credit only to find
that I could'nt use it and had to wait until the full 30 days had passed before
'being allowed' to buy more 'fair use' days. After what seemed like an eternity,
the month passed and I bought a further 30 days. AFTER TWO SESSIONS OVER TWO
DAYS (approx. 7 hours) MY MONTH'S FAIR USAGE WAS UP!!!!!!!!!!!! I'd watched
around half a dozen music videos, sent about four emails, and spent the rest
of the time surfing shopping sites for a birthday present! Where did my internet
usage go!!!!!!!!!!!? I've had enough of companies offering much and delivering
nothing, money's tight and I can do without being ripped for the little that
I have, so when my credit,s spent, so will be the T MOBILE DONGLE.
Rating: Reply
Reply by Marcus from UK on 14th Mar 2012
Depends how you set up your laptop or computer and whether or not you use Windows
- I'm not sure about Mac. Windows has the annoying habit of downloading updates
automatically. I would not be surprised if you haven't changed the settings
for this, because it is highly likely that that's what has happened. Music videos
are considerably small in data size, and e-mails even smaller. I suspect it
is something to do with your update settings. Check your Windows Update settings
to see if that is the case. I had to reinstall windows 7 at one point, and ended
up having to download substantially more than just a gig's worth of updates
for it.
Reviewed by J.good from england on 18th Feb 2012
quite happy with their dongle for 3 mths at £15 per mth, so decided to take
18 mth contract...£10 a month now committed..LO AND BEHOLD, we now get cut off
EVERY few MINUTES !!!! what a CO-INCIDENCE !!!!!!!! absolutely disgusting.....Does
anybody know what to do ? JG.
Rating: Reply
Reviewed by Warren from UK on 17th Feb 2012
Big mistake.... A complete load of rubbish, AVOID AVOID AVOID..... Also do not
recomend to anybody....
Rating: Reply
Reviewed by ManikB141 from England, London on 17th Feb
2012
I Hate This Broadband. It is just terrible, i've owned this for about a year
but i regreat buying it ever since. I can't load videos and can't even browse
properly. And even if i buy 30 days, my FUP runs out in like 3-5 days.
Rating: Reply
Reviewed by don from scotland on 10th Feb 2012
Do not buy a T Mobile pay as you go dongle. Utter garbage. Keeps freezing, constantly
have to connect/disconnect it and then you have the fair usage policy, you can
stream youtube for about 15 minutes and then you have reached 80% of the fair
use policy.What a load of rubbish!!!
Rating: Reply
Reviewed by gee from london on 6th Feb 2012
Beware using this product will cause u to smash your laptop/pc to smithereens...Biggest
load of rubbish ever...stay well and truly clear..
Rating: Reply
Reviewed by Kenny from Scotland on 22nd Jan 2012
Terrible. I have to reset the connection every few minutes as it keeps bottoming
out and freezing. Even sending emails and basic browsing is a nightmare. Streaming
movies is impossible.
Rating: Reply
Reviewed by jbridges from england on 19th Jan 2012
had it almost a year on 1gb £10 a month, works perfectly fine for me. the complaining
fools shoulda checked the availability in their area before purchasing. i live
near bristol, so i have full 3g all the time, fast speeds i can watch vids,
play games if i wanted. completely unlimited website usage. yes the fair usage
thing pops up fast but all it does is stop you loading vids. games, and the
standard internet work perfectly fine. you might have trouble with rubbish flash
sites(that have video intros) but apart from that its more than what i expected.
Plus the portability is great for road trips/holidays within the country. much
like a mobile phone you won't have a perfect signal everywhere, i've only had
problems within busy days (christmas/new year) same as you would expect for
other net providers.
Rating: Reply
Reviewed by Nunny from england on 15th Jan 2012
just got a pay as you go dongle from t-mobile, works great on 3g even with just
1 bar. my fair usage went after about a day, but it hasnt stoped me playing
online games at full speed. recomend for gamers. even playing tf2 and thats
a bandwidth vaccum
Rating: Reply
Reply by Dean from UK on 15th May 2012
I was reading this comment and had to laaugh at it. I have had the T mobile
dongle for 6 months or so now, when I first started using it it wasnt so bad
could connect to games during day with only the odd lag spike since before this
post however I've found most of the day I cant even connect to play online games,
such as GFWL and steam. Even playing on face book games now is a nightmare.
I find when I buy a months worth the fair usage policy of 1 gig is used within
12 hours of purchace leaving me stuck with retrictions for the remainder of
the month. I then have to wait till as late as 1 am to get my gaming fix. Im
not a vampire and so obviously dont want to spend all night sat up on my PC,
but am finding that is the only time its worth using and even then its not worth
using. Keeps disconnecting/ reconnecting, and before some T mobile employee
starts going on about location I have 98% qaulity connection 99.9% of the time.
It boils down to T Mobile being rip off merchants. I feel like putting my foot
through my PC most of the time which would be silly considering the money in
it and the fact its t mobile's fault not my poor old PC. I once would have endorsed
this product not any more.
Reviewed by laxynd from uk on 12th Jan 2012
absolutely terrible. The monthly fair-use policy is way too small, and not 'fair'
at all. And the speed is slow too.
Rating: Reply
Reviewed by tom from uk on 11th Jan 2012
the t mobile fair use policy cuts in if you only use e mail and stuff like e
bay etc ,In my opinion its rubbish and would not recommend t mobile
Rating: Reply
Reviewed by Casey from USA on 11th Jan 2012
T-Mobile broadband sucks and you can't cancel it because of the poor service
without them charging you $200 for an early cancellation fee. I never had a
problem with my Cricket Broadband. I switched to T-Mobile to consolidate with
my cell bill. "Vengeance is mine, sayeth the LORD!"
Rating: Reply
Reviewed by FORMATION KINE from freance on 9th Jan 2012
Please avoid any mentions of video streaming or file sharing
Rating: Reply
Reviewed by Rehan from UK on 8th Jan 2012
I just bought T-mobile dongle for broadband but i am sorry to say service is
so poor and even i cant connect to yahoo webcam . right now every where we have
competition and data is going very fast but last 5 hours i am unable to open
yahoo webcam because of slow speed is very slow
Rating: Reply
Reviewed by yusra from scotland on 7th Jan 2012
please do not buy t-mobile broadband!!!!! do not make the same mistake i did!!!
i was previously using 3 mobile broadband and i was paying £7.50/1gb per month
but i changed to t-mobile for the £10/1gb/per month because they promised "unlimited
browsing" THIS IS A VERY BIG LIE!!!! 3 then offered me 5gb of £8/month so i
went back to t-mobile after an hour to cancel the contract but they "dont cancel
contracts if u have left the shop" so now im stuck with this rubbish internet
for 18 months. The network is rubbish, the internet keeps cutting off and i
have to repeatedly keep refreshing the page and disconnect and reconnect like
5 times in about half an hour. Also pictures appear blurry and take a very long
time to load. PLEASE STAY AWAY FROM T-MOBILE INTERNET (the phone service is
good though) if u reali want good internet, 3 is by far the best and the cheapest,
i hope this review helps u make ur choice :)
Rating: Reply
Reviewed by Errol from United Kingdom, London on 6th Jan
2012
RUBBISH. Save your money. Enough said.
Rating: Reply
Reviewed by steve17bf2 from uk on 4th Jan 2012
Mila K - It is unlimited. T-Mobile by far the best internet dongles, £30 for
3 months browsing.
Rating: Reply
Reviewed by Mila K from UK on 1st Jan 2012
Guys please be AWARE and stay WELL FAR OFF TMobile... They promise you unlimited
mobile broadband with fair usage policy. BUT after you finish your miserable
1 Gb you speed drops to 0! And 6 attempts out of 10 bring you blank Internet
page "No data received". I have just complained to Ofcom, hopefully they may
be able to forbid advertising this miserable broadband as UNLIMITED.
Rating: Reply
Reviewed by T-Bloke from uk on 31st Dec 2011
STOP! thi is what u get from Tmobile after 12pm gmt u get FREE!!! youtube also
stream vids from sites like vidbux and solar movies!! FREE!! even after you
exceed FAIR USAGE so perfect to WATCH YOU TUBE late at night on. ALSO, if it
freezes refresh video page then, .... if no good reinsert dongle works a treat
EVERY TIME, u cannot skip forwards or back though ok so u know u must pause
everytime as no rewinds it will kill ure entire hour streamed movie!! so to
conclude, BUY A T MOBILE FREE VIDEOS AFTER 12PM IN THE UK LOVE IT.
Rating: Reply
Reply by Dan from UK on 3rd Jan 2012
This is true for plans registerd before Feb 2011. Anything after is subject
to the new limits and there is no off peak usage for new ppl. Meaning once they
exceed 1GB they are limited untill end of booster. People registerd before will
continue to get the 12-16:00 Unlimited off-peak usage. Only HTTP/HTTPS/POP3/
protocols are enabled when exceeded usage.
Reviewed by mel from england on 27th Dec 2011
really poor a real rip off the fair useage policy is anything but fair
Rating: Reply
Reviewed by tim from england on 18th Dec 2011
i bought a t-mobile dongle yesterday,easy set up and suprisingly fast speed
for the first day,but the day after it has been working slow and freezing on
websites,the speed is totally rubbish now and definatly not worth the money!!
Rating: Reply
Reply by allen from uk on 18th Feb 2012
This is what happened to me, 1st day with new dongle (E173 tmob) speeds good
but tried downloading anything, just failed (in manager drops to 0.00kbps) &
after 10-20mb stops download completely (even though I hadnt even reached the
1GB limit) Its strange because I see this E173 has different client IP to previous
(E1630) one. Previous Tmobile dongle I had didnt drop any downloads. It seems
like theyre capping the new dongles/SIMs or something, (I tried new SIM in old
dongle but seems to slow down like E173, so Im thinking definitely this new
package/SIM. I called customer service, the tech guy told me theyre not capping
it at all & started blaming the sites Im visiting lol. Ive definitely noticed
a negative difference. I wish I had just topped up £30 on my previous dongle,
but I thought as theyre offering the E173 7.2mbps dongle included for £30 with
3 months included, thought it would be nice to get a faster dongle, now I see
it was a big mistake :(
Reviewed by and32 from UK on 16th Dec 2011
Read the comments of other people and have to say i have had my contract t-moble
usb dongle for 2 years now. When first used was slow but system been upgraded
in area and works a treat. Being used for sons Xbox live game play. Using computer
as modem. At the same time internet surfing on computer is also no problem.
As for downloading video's and such of course you are going to use more bandwidth
and allowance. As for blocking sites or content lock as they call it one simple
phone call could and did remove it from my dongles sim.
Rating: Reply
Reviewed by Harvey Turner from UK on 10th Dec 2011
I pay £5.00 per month for mobile broadband dongle with this bunch and you might
think that's pretty good. It's so cheap because I have had a mobile with them
for years and I threaten to leave. I get a full signal all the time and when
you can stay on-line for more that enough time to check you e-mails you can
do it anytime. But that's the point... it just logs off when it likes... Ive
been on the net this morning and it has logged itself off around 15 times in
the last half hour... Also, no good for downloading anything bigger than, say,
5 or 10 meg... only just above dial-up speed and will cut off anyway after a
short while. It's not worth five quid a month so you'd be mad to pay full shop
price... besides, if you do want to get on your phone to customer services,
it ain't that good and it'll cost you even from your T-Mobile phone.
Rating: Reply
Reviewed by minxy from uk on 9th Dec 2011
Do NOT Give away £180 per 18 months it's not worth it, you can't upload photos
nor download important updates for your pc and if you do manage to get those
important updates guess what?????????? you exceed ur fair usage therefore have
to endure painfully slow 90's speed internet, do ur self the biggest favor and
avoid like the plague................. minus 10 for the con
Rating: Reply
Reviewed by liz hayden from uk on 8th Dec 2011
The uk pre pay dongle has been adequate for accessing the internet for information,
face book and e mails and booking hotel rooms. I have found it ok for light
use . Cant comment on downloading movies etc or using on line tv. Dont use this
when on the move.
Rating: Reply
Reviewed by darren from uk on 6th Dec 2011
it has got to be the worst broadband on the market cant wait until my phone
contract is up so i can get rid of that as well. I also dont get the always
browse anymore cant even get 4 on demand as that keeps on stopping, never again
Rating: Reply
Reviewed by Arlene from scotland on 2nd Dec 2011
i could only watch 1 video on YouTube before it told me i exceeded the data
limit :(
Rating: Reply
Reviewed by JAMIE C from ENGLAND on 2nd Dec 2011
I will agree with all the other complainants comments here. the website is also
difficult to use, when you are trying to select a plan after topping up.. around
in circles, is all I can say. A RIPOFF. I recently payed £15 for 30 days use,
I was on it for about 20-30 mins max, watching a few videos, then I was informed
I had exceeded my allowance. Emailed them to be told I would get a response
within 7 days. junk. I will rate it MINUS 10
Rating: Reply
Reviewed by Jamie from England on 1st Dec 2011
Absolute rubish, I was told of download speeds of 8mbps, i'm lucky to get 0.1kbps.Unusable!
Rating: Reply
Reviewed by Colin from England on 28th Nov 2011
Just had same happen to me as paul from uk on 21st Oct 2011, original limit
3Gb then down to 2Gb and finally last month was told @T-mbl shop my sim had
to be replaced (*old top up card kept by shop) as it was not suitable for new
technology coming in. I now find that £15 only buys 1Gb of fair use. Pure and
complete con its about time Trading Standards and Consumer Protection Agencies
sorted these highway robbery tactics out for good. Complain to MPs and European
Parliament to get this stopped. I rate T-Mbl minus 5 stars for value+honesty
Rating: Reply
Reviewed by William from Scotland on 26th Nov 2011
T-mobile prepay dongles say unlimited but they use the "fair use policy" to
limit you I started webcam chat and was cut after an hour because I had gone
over the so called fair use.
Rating: Reply
Reviewed by colin from england on 26th Nov 2011
NASTY WORTHLESS RUBBISH THAT BLOCKS 18+ SITES INCLUDING INTERNET DATING, PORN
SITES AND WAIT FOR IT "YACHT BROKER SITE" AS IT HAS THE WORD BROKER" WOW NANNY
T-MOBILE NANNY STATE,***WILL NEVER USE THIS RUBBISH AGAIN***AS FOR THE STAR
RATING THE LOWEST SHOWING IS 1 STAR HOW ABOUT -5 STAR TO START..******DO NOT
BUY ******
Rating: Reply
Reviewed by Dawn from United States on 26th Nov 2011
The biggest piece of junk I have ever owned.!! I got the webstick almost a year
ago and have been fighting with T-Mobile ever since. Dropped connections, no
connectivity, no IP address, and the worst customer service I have ever dealt
with. A T-Mobile tech finally came out to my house and tested my webstick on
his computer and got the same crappy connection that I was getting on my computer.
Then he tested his newer webstick on my computer and it was fabulous. I think
T-moblie sold the websticks knowing the problems and then came out with a new
one several months later because I have had 3 different websticks and none of
them hold a connection. They have tested the towers and the signal and my house.
There is no problem with those areas. The problem is the webstick as their own
tech said. I filed a complaint withe the better business bureau and T-Mobile's
response is that there is no problem and that it must be working fine because
of my extensive use. The only reason I have been using it so much is because
I have to do contantly disconnect and reconnect in order for it to work. I also
have to remove and reinstall the program. Then when I call for tech support,
I have to be connected but it takes no less than an hour to get tech support
on the phone. DO NOT SIGN UP FOR THIS. Before signing up for any technical product
I will call their customer service and see how long it takes and what kind of
service they have. T-Mobile should be run out of business. Their product sucks
and their sevice is even worse. You can call the Executive Assistant to the
Vice President (877-290-6323 ext 3418025) and leave a message. Maybe if enough
of us call they will listen. I have a year left on my contract and I think it
might be worth it to pay the contract fee and get a new service and then sue
them in small court for breach of contract and get my money back.
Rating: Reply
Reviewed by Chris Brainard from Germany on 22nd Nov 2011
The worst Internet ever, but then Internet in Germany totally blows. The only
place you can get internet is in big cities in hotels or Starbucks. The other
places require you to pay by using their computers. The T-Mobile Internet is
a total joke. It doesn't finish downloading all the graphics on webpages. I
am not even doing video or anything advanced. You can forget trying to use a
VPN, it just doesn't work. The signal is always dropping so you end up reloading
pages a lot.
Rating: Reply
Reviewed by lauren jones from england on 22nd Nov 2011
I'm sorry but t mobile is absoultly a rip of when it comes to using internet.
Everytime I go on there it charges me for every single thing I look at. Unlike
other networks like vodaphone who only charge you £1 PER DAY! I think it rediculus.
Somthing needs to be done about this.!
Rating: Reply
Reviewed by Les from England (West Midlands) on 21st Nov
2011
I have the T-Mobile 3month pre paid usb dongle and the pro's and cons are; Pros....Easy
to set up, Impressive speed if you can get a hspa (or better signal) anything
less than that and its back to 1996 internet speeds,Allways able to access email/basic
web browsing even when the fair use has been reached.........Cons.....Hspa is
not an easy signal to obtain (dependant on where you live odviously)i suspect
the u.k infastructure is severely behind the rest of Europe in this regard,
Fair use policy is pathetically low and avoid movies/youtube/bbciplayer etc...you
will use the allowed data just on the trailers!......So we are getting there
with hspa but it needs to be improved, Tmobile need to be more generous with
the fair use policy or just offer an all you can eat package....If you can have
an installed, unlimied fixed internet at home then do that, If you travel a
lot you could do worse than t-mobile but forget about music/films...Hope this
helps.
Rating: Reply
Reviewed by Tim - Wood Green from uk on 19th Nov 2011
The T-Mobile broadband stick has to rank as the worst on the market. It's tediously
slow. I repeatedly have to disconnect and then reconnect to bring up a web page.
The 2GB allowance for £15 a month is eaten up pretty quickly - don't bother
to try and watch any you tube videos!
Rating: Reply
Reviewed by Williamson from England on 16th Nov 2011
T mobile stick is absolutely dreadful. I am paying for monthly usage and rarely
get as muchas one hour continuous use per day. Very very poor. Oh, surpirse,
could not submit this as no connection. Disgraceful. It is now 3pm and I have
had about 10 minutes access today.Am getting barely any signal. LIve in Winchester,
Hampshire should be perfect.
Rating: Reply
Reviewed by Hate T-mobile from UK on 16th Nov 2011
The damned thing barely stays connected - often loses connection when I simply
refresh a page! Seldom get a single above 50 kb/s - which is hopeless - TAKEN
4 ATTEMPTS TO POST THIS REVIEW -but T-mobile are forcing me to stay with the
contract. T-mobile web & walk is THE BEST ADVERT FOR CABLE BROADBAND EVER!
Rating: Reply
Reviewed by roushon from london on 8th Nov 2011
i just hate it..if i download any web site that time i can't download..if i
open skype that time i can't open..i m adult but however i understend u..i never
doing any work so slow...network.
Rating: Reply
Reviewed by Digger from UK on 7th Nov 2011
AS you all should realize it is a lottery, I've tried 3, voda and O2 and T-mobile
beats them all hands down because they are the only ones that give me a decent
signal where I live so how can I compare unless I live in a major city. You
have to study closely the coverage maps and figure out who gives you the best
coverage. My T-Mobile is faster and more reliable than any of the others. Biggest
pain in the butt in the content block which can't be unlocked with any of my
credit cards and the 1gb limit but I don't have time to 'game' so not a big
issue!
Rating: Reply
Reviewed by cannopa from UK on 7th Nov 2011
I've had a Web and Walk stick for 3 years and always seemed to perform fairly
to me. Just changed it in the T-mobile shop to a Wireless pointer so I can use
it with my wireless only iPad and its seems fine so far. They transferred my
£15 3GB rate too, which is no longer available normally. (Curious as to why
Mike Worrall's rebooting eats into his download allowance (18 Oct)- doing remote
boots? ! )
Rating: Reply
Reviewed by Russell from USA on 1st Nov 2011
Got 1GB plan and purchased USB stick for 9.99 and it works great when I disable
the AVG protection/ anti-virus program. AVG can only be disabled for 15 minutes
at a time; I can't find how to make an exception for it yet.
Rating: Reply
Reviewed by who cares from UK on 30th Oct 2011
I bought a T-Mobile dongle having just moved addresses, thought it was a fair
price. After getting it home and trying to install it on my PC, I found that
it kept coming up with errors, In the end I had to reinstall my system just
to get the damn thing working, having done this I used my fair usage within
an hour. However At the end of the month I'd clocked over 70g worth of downloads,
mostly through the games client steam, which is all good but as soon as I tried
using it to actually play the games online that's where it came unstuck as every
20-30 mins it would disconnect causing my game to stop altogether. So its a
double edged sword. given that a friend of mine is on vodafone and pays a fiver
for 5oo mb. I'd say its all about how you want to use it. But the fact of the
matter is wether it be T-Mobile Vodafone or Orange, they will all spin you a
line about how good the service is if it means they get commision for the sale.And
I am sad to say that I took the bait hook line and sinker.
Rating: Reply
Reviewed by karl from uk on 30th Oct 2011
i have had a t mobile dongle for over 1 year and it is the worst connection
i think you could get, it feels slower than the old dial up let alone broadband,it
only works sometimes and when it does its slow. now i have it theres no refund
or get out clause, i cant use this dongle for what its designed for so big THUNBS
DOWN from me,if this review helps anyone cool. karl
Rating: Reply
Reviewed by Adam from United States on 30th Oct 2011
I have a Tmobile broadband card: Rocket. It sucks bad. Im getting 5kb/sec tops,
this is pathetic. I pay 40 a month for this PoS. Going to pay the canellation
fee and find a provider that actually works.
Rating: Reply
Reviewed by tim from cardiff on 29th Oct 2011
before the contract is signed its all tits 'n' teeth 'best friends' 'best service','top
provider'...then after signing... its a case of the big company 'F.O' i cant
wait for the end of contract... t mobile will be no more for me... its not much
now though.. terrible connection speeds (even on full signal) BAD T-MOBILE
Rating: Reply
Reviewed by colin from teesside from united kingdom on
26th Oct 2011
hi having read the reviews on this website of the 4 main broadband suppliers
it seems very much of a lottery mainly where yiu live i live outside of stockton
on tees i am with orange whene i first went on the web it was wanadoo 453c now
orange and the recetion is rubbish both on broadband the phones especially despite
the much hyped teaming up with t mobile why we have to put up with this i dont
really know i use the web for maps train times buses as it helps me with my
job delivering cars just a few thoughst folks maybe mr cameron can sort it outmaybe
not
Rating: Reply
Reviewed by paul from uk on 21st Oct 2011
well, the aboice prices are either no longer accurate, or each shop is selling
a different deal depending on and taking advantage of ignorance. i have a t-mobile
broadband sim, and they charge 15 pounds per month for only 1gb limit, and they
no longer allow me unlimited download between midnight and 4pm. its not worth
the money anymore. i may still have my old t-mobile sim which SHOULD be on the
old toll of 15 pounds for 3gb, and full download access between midnight and
4pm. connection speed is unreliable, and its not uncommon for pages to take
to long to load or not load at all. (or WHITE PAGE, as some of us call it) the
website is a pain in the backside, and finding the top up page is a nightmare.
and what a hassle it is getting the attention of customer service. also in the
event you lose log in details they are of no help whats so ever, which means
you are in danger of not being able to use the money you have now just given
them for nothing. and anytime you ask in the shop about various connection/download
problems they seem to think an acceptable answer to everything is "well, mobile
broadband sticks arnt meant for that!". that is the pat answer to everything!
so am left wondering, outwith being a teen facebook fan! what exactly IS t-mobile
broadband for then?
Rating: Reply
Reviewed by cara from cumbria on 21st Oct 2011
It's not the best but it's not the worst. The bad things I find are that you
have a limited fair use policy, for downloads, watching youtube ect.. which
runs out unbelievably fast, so you can only watch around 3 video's on youtube.
Another bad point is that it just stops working so you have to disconnect then
reconnect constantly which is really annoying and it happens the most with facebook
so any one who is always on facebook or youtube I don't think this dongle is
for you!
Rating: Reply
Reviewed by JD Lynch from UK on 20th Oct 2011
had this dongle a few months now I bought it when I got my new flat, I can't
complain about getting a guaranteed months worth of internet for £15 when people
say about it disconnecting, yes it does but once you realised it has it's a
simple case of reconnecting luckily I'm never doing anything important. The
GB usage goes very quickly, everymonth I use it up in a single evening you only
get 2 and I youtube a lot.worse thing is the content lock which you can only
unlock via credit card/visiting a store, I don't have a card and the store is
the next town over it can get annoying seeing that box >.< "remove content lock"
I would if you'd answer emails and realise i'm disabled with no bank account
lol all in all yes it is rubbish but so are all PAYG internet devices for those
who can get broadband I advise you do.
Rating: Reply
Reviewed by Mike Worrall from UK on 18th Oct 2011
Just wrote a review on another site less tha 15 mins ago and guess what- go
on guess -- bet you can ! MY RIP OFF CONNECTION DISAPPEARED YET AGAIN FOR NO
REASON WHATSOEVER !EVERY TIME I HAVE TO REBOOT IT EATS INTRO MY DATA ALLOWANCE
BUT MORE IMPORTANT THAN THAT IS THE FACT THAT ANY DOWNLOADS INCOMPLETE HAVE
TO BE REDONE ! I would like to meet the people who voted you the best provider,
I am sure I would meet extraterrestial life ! WHAT A RIP OFF !Should be able
to rate as zero stars!
Rating: Reply
Reviewed by keep ya nose out from united kingdom on 18th
Oct 2011
rip off im going to vodaphone
Rating: Reply
Reviewed by Sig from UK on 13th Oct 2011
Don't buy!!! I got the 40 quid 'unlimited' USB dongle and exceeded the cap in
2 nights of normal surfing - no movie downloads or large attachments. I'm minded
to write a complaint to ASA.
Rating: Reply
Reviewed by Shannon from UK on 13th Oct 2011
Don't Buy This!i cant use it at all! 9i can now for like 5 mins) it cuts of
every 5 mins i have to stay with it as cant afford to buy a new one and its
very annoying only connects every other day for half hour max , vodafone and
orange are ment to be good with connection in many places turns out cant get
connectiopn where i live didnt tell me that when i bought it!
Rating: Reply
Reviewed by Simon Carter from UK on 7th Oct 2011
T-mobile pay-as-you-go dongles are worthless if you plan to watch videos on
line -- because of the "fair use policy" The fair use policy is in the fine
print, and it wasn't mentioned to me when I bought the dongle. It’s not
in any of the packaging materials, and to find it on the website you have to
click on daft little icons — there should be a big red warning at the
top of the page. The advertising in the shop and on the website says you buy
per day, week or month. So I paid £25 (£10 dongle, £15 for one month). But I'd
used the limit in three days (a couple of hours watching videos, emailing a
bunch of documents to a copy-shop so they could print them out). So I bought
another top-up as I thought that'd solve the problem -- no it doesn't, I have
to wait a month. These dongles should have a big red sticker that says "worthless
if you want to watch videos online".
Rating: Reply
Reviewed by Annoyed 3 customer from Scotland on 4th Oct
2011
I would reccomend T-Mobiile over and above anything 3 Broadband offer you as
they do provide a good service but make it difficult for you to cancel after
the contract ends. They hold you to ransom for more money.
Rating: Reply
Reviewed by mishka from england on 4th Oct 2011
very poor signal with t-mobile, it used to be very good, connection drops and
cuts out then it reconnects, not good if your in your bank or paypal account,
the only plus is that t-mobile dont charge on for exceeding fub, oh! and 50p
a day is good, but found a problem when you would expect to be reset at begining
of month witch does not happen. had to change phone so i could get a signal
in my home, saying that i will always use t-mobile for internet
Rating: Reply
Reviewed by john from uk on 30th Sep 2011
Well iv'e had tmobile for a while now,i'm just going to stick with it,even tho
it's rubbish,but so are the others,in a way the 4pm to midnight fair use policy
has its good points,you're guaranteed a months internet from £15 after you use
up your gb,thats if you're on pay as you go,but when your'e not between 4pm
and midnight,go crazy,download all you want,with others,you have to top up again,but
the gb does use up very quickly,specially using youtube,it disconnects now and
again,but i just click connect,its no big deal,my opinion,its the best of a
bad bunch.
Rating: Reply
Reviewed by CHAMP44 from England on 24th Sep 2011
Saturday 24.09.2011 I don't believe T-Mobile when they say anything's free as
they charged me 3x£2.50 for their web 'n' walk when I'd 6 months free internet.
There are frequent complaints of them taking money from customer's bank accounts
without their permission. I thought theft is a crime? Apparently not so regarding
T-Mobile. They frequently disconnect my internet calls and have done so again
today 24.09.2011 this is my 4th dial-up already, they're a joke. I've read numerous
online complaints about them disconnecting other people's internet calls and
recently read a school kid complaining they'd no internet at all. They were
free to browse the web between 4PM-midnight, but they were in bed earlier than
midnight, they said what time they go to and get home from school and they've
no internet. T-Mobile have got to get their act together or go out of business,
they should stop selling internet phones and internet phones with data cables
if they don't want people going online for longer than their UNFAIR use policy
says. They've either sold or given people's contact details to other companies,
so if you're wondering why you get all that SPAM email and junk post they're
your answer, oh yes, I also read they're not going to get done for it!!!!!!!
Rating: Reply
Reviewed by Amir from England on 21st Sep 2011
I got mine in may 2009, my contract is 3g a month for £15. The biggest problem
was the continuous dissconecting so one day I smashed the dongle. The next day
I went into the T mobile shop and the idiot said have I got insurance, I replied
no so he said tough we can not fix it or replace it. I was fortunate because
my contract was finnished so I could cancel it. However before I did I took
the sim card from the dongle and put it in my phone and conected to my laptop
via internet sharing and as a result I still have the same contract but the
best part is the connection which does not dissconect.
Rating: Reply
Reviewed by antman from england on 19th Sep 2011
just 2 points 2 make...if u disable the speed manager in settings it connects
much better (and faster !!!) the dongle is quite decent and can be unlocked
quite easily to use other networks....besides that tmobile is completely terrible...have
found three and vodaphone better..look for the sim only mobile broadband deals
and unlock dongle at least u get some use out of tmobile
Rating: Reply
Reviewed by colleen dolan from uk on 19th Sep 2011
i hate t mobile its so slow but thats because its only running on 2g because
it will not run on 3g which is so frusrating
Rating: Reply
Reviewed by kissmedick from uk on 17th Sep 2011
cant really complain anymore has i got one of them free texts and internet for
life sims they offered a few years ago,now i just whip it out of my phone and
away i go all for the cost of £10 a month which i use on calls lol. my dongle
is an old white huawei 220 or summat like and it was a bag of toss at first
but after a couple of firmware rewrites etc its running smack on...also runs
better with firefox. the fair usage does annoy but i can browse what i like
when i like n its free so in my book no worries
Rating: Reply
Reviewed by marie from england on 15th Sep 2011
T-mobile is a waste of space. I can't connect to the internet via my dongle
as there is a problem with a "cell" in my area so they say. I can connect to
any other wireless network so I is clearly t-mobiles problem and NOT mine! I
have spent several pounds trying to top-up and after calling t-mobile help five
times they have still not solved my problem and have cost me money....Not a
happy customer, and quite frankly they don't care!
Rating: Reply
Reviewed by aston from england on 14th Sep 2011
Why does my youtube,psn,games or any music or videos work after 4oclock and
then startes working after 12???? but part from that its ok speed
Rating: Reply
Reviewed by Kate from UK on 12th Sep 2011
T-mobile is one of the worst companies I've ever had dealings with. Slow, unreliable,
overpriced and diabolical customer services. Avoid at all costs!
Rating: Reply
Reviewed by lee from uk on 7th Sep 2011
i have t mobile dongle. I watch youtube but after 4 or six videos it tells me
i have reached my quota for the day and no videos can be watched. I was told
its unlimited thats why i bought it. They are ripping people off so dont buy
a t mobile dongle if you use youtube
Rating: Reply
Reviewed by Kevin Phillips from England on 6th Sep 2011
I have the T-Mobile WiFi Pointer and get an excellent signal and very reasonable
mobile broadband speed. My only complaint with the service is the 1Gb "reasonable"
usage seems to be badly calculated. The T-Mobile deal is such that after 1Gb
intensive use (like YouTube) is restricted.. however normal browsing and email
carries on. Testing the usage of my 1Gb reasonable usage I left my laptop connected
to Twitter for seven hours yesterday on my old Three MiFi and the counter claimed
a little over 150Mb for the day. Today I ran the experiment with T-Mobile and
the counter claims I have used 1.3Gb. My laptop is setup with no automatic downloads
and the only page I used each day was Twitter. I give 2 stars because I want
to be able to use the "Reasonable" usage - not to be restricted for having used
my 1Gb. I have to say the actual Browse All You Want is true... I have not been
prevented from posting here even though my "Allowance" is used in one day.
Rating: Reply
Reviewed by Warren from UK on 2nd Sep 2011
Signed up to an 18 month contract back in march, what a mistake that was, extremely
slow and keeps disconnecting. I have to say its the worst internet connection
I've ever known, AVOID IT.
Rating: Reply
Reviewed by Mantas from London on 3rd Sep 2011
T-mobile sucks very bad, I can't play games with it, I can't download anything..
Not to mension about upload.. No chance to upload something ant the download
speed is 0.5mb/s upload 0.01mb/s ping 179ms. I made a mistake buying this
Rating: Reply
Reviewed by Ian from Uk on 29th Aug 2011
Apparantley i can use up the whole months "fair usage" in an evening of chatting
on msn.... its terrible
Rating: Reply
Reviewed by john from uk on 29th Aug 2011
If you like being annoyed,irratated,and disppointed,get tmobile.
Rating: Reply
Reviewed by Haani from ENGLAND on 27th Aug 2011
i tried topping up and i bought a voucher but it never seems to work, waste
of money :@
Rating: Reply
Reviewed by frank from uk on 24th Aug 2011
incredibly bad. they obviously don't have the network capacity to support what
they're selling. it does work sometimes, such as between 0200 and 0500. the
bandwidth i'm getting presently is about 20kbps at best, sometimes peaking at
50kbps. mostly about 0kbps. you'd be better off with a copper line and a 56k
modem. the network is so bad, even pinging times out continually. i'm getting
95% signal strength, but there's no capacity!! it took me 4 hours constant trying
this morning to access gmail and send one e-mail. slightly better now, i can
get to google after 10 or 20 tries. their dns server fails and fails. i doubt
it will work long enough to post this... absolutely infuriating. i'll be buying
something else even though i have a lot remaining on my "30 days access". 30
days access to nothing. ripped off.
Rating: Reply
Reviewed by AJ from UK on 17th Aug 2011
I purchased T mobile very recently,I had so much trouble with another mobile
network (3) it kept disconnecting at every opportunity,it was,in short,very
unreliable,also Vodafone,they dont give yuo your moneys worth,not enough GBs
totally worthless,the only thing I would have to say about T mobile is that
I cant get youtube,it constantly buffers at every turn,was hoping it wouldn't
but otherwise its just fine
Rating: Reply
Reviewed by jimmy from newcastle on 14th Aug 2011
if you can suss what information is out there on tmobile dongle. its definately
the best and the cheapest. tmobile dont make it easy for you. but the info is
out there. too unblock the (pathetic) content lock for (youtube) use your dongle
to send a text txt moderate to 879 and you will get a text back (wait about
20mins for text too arrive) saying content lock has been taking of youtube and
other social media sites once you get your text. shutdown your broadband manager
then switch it back on. (it will probably reinstall your driver)after that.
shutdown broadband manager again.then unplug dongle. now plug in your dongle
again (bingo now you can watch youtube without stupid content lock)oh and it
does work ive done it on mine hope that helps people
Rating: Reply
Reviewed by RYAN from UK on 13th Aug 2011
I'm on my last 2 weeks of a £15.00 top up,i've avoided youtube,and any other
sites that will use up my GB allowance,i've used 1GB,it kept me upto date how
much i used,but now it stopped on 1GB for a day or 2,it's not telling me exact
GB iv'e used,so i guess,that will shoot up very soon to the 2GB,no matter what
i do online,iv'e got a great signal in my area,but the dongle just keeps disconnecting
itself,ive searched every where online for an explaination,on t mobiles website,not
even a mention,i suppose its company policy to avoid people known that this
happens,i'm not sure what to do,stick with tmobile and hope it corrects itself,or
change to another,but truthfully,i trust none of them,hopefully someone could
advise on the best to get
Rating: Reply
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