T-Mobile Broadband Review
In a nutshell: T-Mobile isn't the fastest or the cheapest of
the 3G mobile broadband networks. However the basic price of £10
per month does include an "always browse and email" guarantee
even if you exceed your data limit, and the USB modem or USB modem stick
is provided free of charge on pay monthly. The network covers around
85% of the UK population and includes access to around 1,000 Wi-Fi hotspots
around the country. But Ofcom's
survey of mobile broadband, published in May 2011 found that T-Mobile's
mobile broadband service was the second slowest in the UK.
Best buy: Pay
Monthly Mobile Broadband (£10 per month); or Pay
as you go Mobile Broadband.
T-Mobile offer mobile broadband using a USB modem stick compatible
with a PC or laptop running Windows 7 and with the Apple Lion operating
system. The USB modem stick is compatible with HSDPA offering speeds
up to 3.6 Mbps. Ofcom's
survey of mobile broadband, published on 26 May 2011 found that
T-Mobile offered slower average download speeds than most other providers.
This survey was based on 4.2 million tests run from September 2010 to
Price per month
Mobile broadband 1GB
Mobile broadband 5GB
These prices are for a 18 month contract. The USB stick is free on
On pay as you go, prices start at £15 per month plus £9.99
to buy the USB stick.
The T-Mobile network currently covers around 85% of the population.
T-Mobile Broadband (UK) User Reviews
Love your mobile network? Hate it? Please share your experiences to
help other people choose the mobile broadband network that's best for
them. Please do not review this network if you have not used it. This
is a review site, not a forum, so please don't just ask questions. Please
do not use swear words or offensive language, and please, no advertising!
Average rating from 240 reviews:
Reviewed by Jo from UK on 29th Sep 2012
I have had my mobile broadband with T-Mobile for a few months now. Not
had any problems to be honest. This for me is a decent back up internet
when my 'main' broadband isnt working. I think the prices are fair.
But would be better if the FUP were more generous especially concerning
VOIP calls. General speed is fine in my area. I ended up stranded at
a train station and this was late at night and I couldnt get home. I
had my laptop but there were no wireless networks available. I had my
dongle with me and just loaded it up with credit. This meant I could
buy a ticket and get home safely. I think its a neat little device and
does its job. I would reccommend as a back up internet. Its not a long
term substitution to get online. But is perfect for travelling and having
access for a fixed charge as a pose to paying extortions for pay as
you go internet.
Reviewed by Chris from UK on 21st Aug 2012
The 'always browse and email' policy is throttled back to make it slower
than dial up, so you can go off and make a coffee whilst google loads.
T-Mobile should re-brand themselves as 'The retro broadband provider'
because their service gives you an excellent taste of what the internet
was like surfing with a fax-modem back in 1997. So if you are considering
T-mobile then don't, hit your back button immediately and avoid them
like the plague. There are many other Mobile Broadband providers out
there and they all do it far better than T-Mobile.
Reviewed by molly from scotland on 19th Aug 2012
absoloutly hate the fair use policy it doesn't let me watch youtube
or play games on facebook and it's really slow it's ridiculous going
to have to switch to a different broadband sorry tmobile
Reviewed by Hatethisproduct from England on 22nd
Had this for a while and just like everybody says the product sucks,
your allowance will not even last you 2 days *not even an exaggeration
and that's moderate usage*
you'll constantly remind yourself that for the same price you could
have full unlimited broadband without these limitations.
My biggest bugbear however *this issue being the reason why I actually
smashed my dongle into pieces and made the effort to post it to t mobiles
offices expressing they can have it back and that particular Dongle
will no longer inflict suffering on anyone* is that it disconnects constantly,
and I mean constantly! With absolutely no warning, then as soon as you
reconnect (by the way despite it disconnecting without telling you,
you actually have to manually disconnect then redial) but EVERY time
this happens nothing will load properly until you are subjected to...."THAT
F'N FAIR USE SCREEN" *thinking about it still makes me angry* it's t
mobiles fair use policy screen that pops up as a homepage for you EVERY
time you reconnect and won't let you do anything until you look at it,it's
their "Reminder" that you've just been shafted and have basically no
usage left so there's £15 you'll never see again.
AVOID! this isn't even "Broadband" in fact, despite them calling it
"Broadband" they even say you shouldn't use it as such...then don't
f'n call it something it isn't surely that's a matter for the trade
Reviewed by DaveyP from England on 27th Jun 2012
Don't touch this with a barge pole! It doesn't matter what time I use
it, day or night, the performance is nonexistant. Most of the time the
available download speed is no faster than 4kps, but usually it hovers
around 1.2kps. On one of the rare occasions when the stats pane said
49kps was available, I could still only download at 5kps. Add this to
the fact that the thing disconnects itsself about 5 million times a
day, and even die hard T-Mobile fans will have to admit that this is
a big steaming pile of pooh. I've had it for two months. No way on God's
earth there'll be a third. Robbery, pure and simple.
Reviewed by sue from uk on 7th Jun 2012
cheap but annoying as it keeps losing connection
Reviewed by Dean from UK on 15th May 2012
dont watse your money on this. You will regret it from the moment you
get it trust me when I say this even for browsing emails it sucks. I
take part in online surveys and most of the time cant even complete
them for the fup, despite being told that I can still browse blah blah
blah. even a poor phone line service would be better no discoonecting
all the time and befor the t mobile trolls get on my case Im situated
in the top of my building and just across the valley from me is a mast
so no question about signal quality due to location Its a poor do when
I have to wait till 1 AM before I can use my PC for online gaming and
even then I have the continual headache of disconnect reconnect. sort
it out T mobile for you will find you wont have any customer at all
Reviewed by Robert Jones from UK on 10th May 2012
T Mobile 615 Stick
It's a bit of a con really, Luckily I paid just £10 for the dongle (and
£5 top-up.) I have not got a land-line so thought this would be ideal.
Stupid fair deal policy, does it really affect performance if some people
are downloading a film? I had the 80% text and also that I'm able to
watch BBC news still, WOW! On the box '... without having to worry about
the confusing MBs or GBs' no because you don't get a lot.
Reviewed by Ross from Uk on 27th Apr 2012
Don't use this at all. It's over priced and you cant use VOIP communications
beside teamspeak, and when you do it counts as downloaded data and messes
with your usage. Its funny how they have statistics of how much gig
you use in a day/week/month yet the fair use policy only tells you you're
at 80%. Why cant we check how much fair use policiy we have? They put
the fup policy notice at 80% because they want you to spend more money!
Dont use this its a con
Reviewed by Jeremy from England on 5th Apr 2012
T-Mobile's Fair Use Policy is absurd. The data allowance is too small
by a factor of 10 and is not made clear to potential customers. T-Mobile
deliberately conceal the truth. And they prevent access to the iTunes
store and sites like Yahoo Messenger. I would not recommend T-Mobile
for mobile broadband. A waste of money.
Reviewed by Listen people from England on 23rd
Your all right the FUP is annoying but people, there are ways around
this, you can still listen to music on youtube just avoid the high quality
ones, and torrents are not totally affected by the MB cap, so just chill
and find a way around
Reviewed by Z S Khan from UK on 15th Mar 2012
I hate my t mob broadband because I take 5GB per month by £20 per month
but when I only use my 2.2GB they asked you compleate your data in fair
use policy & not only this but if I go to my shop for the problem they
asked sorry we can't do you only call their service no. & they are receiving
the call but you weatting a long time to answer then they cut the call....
I am only from 1 month but relly hateing my t mob......
Reply by paul mills from british on
7th Apr 2012
the best network two b on is 3 network its the best 4 internet data
and cheaper with there add on u can get. buy
Reviewed by Patricia Barnes from UK on 14th Mar
T Mobile Pay as you go ..... TERRIBLE for 3 months has not worked and
they have taken £50 from me. It works for 10 min of the day (on go slow
and takes 8 mins to open a website) about 9 mins to send and email.
I have emailed them 43 times, to NO AVAIL. This is surely fraud?? taking
peoples money and not providing the service ????
I am looking for a petition now to sign or might start one myself out
of principle. Sick of them. I had to buy an O2 dongle which is fantastic.
Oh and it doesnt stop there.... the two kids and partner also have T
Mobile and so that is about £350.00 down the drain. T Mobile totally
Reviewed by martin from england on 6th Mar 2012
well i live in county durham and the signal is so hit and miss,its quite
annoying and i live on the top of a hill?
Reviewed by gerard from UK on 5th Mar 2012
cant believe this provider has any customers at all , even writing this
I had to reconnect
BAD BAD BAD , AVOID
Reviewed by JD Lynch from England on 3rd Mar 2012
Pretty bad product in a way that sorta capitalizes on those that can't
for whatever reason get full broadband, i'm on PAYG £15 a month 2gb
allowance. needless to say that goes pretty quick (I KNOW I shouldn't
post this but it helps me a LOT) https://www.proxfree.com/adult-proxy.php
<------ use that exactly as you would google to go onto sites/Youtube.
I can actually use mine just like broadband apart from I can't download
anything, but spend most of my days streaming/watching t.v shows without
being hindered by the lack of allowance. That aside the disconnection
rate is rediculous sometimes and the worst thing is it doesn't even
tell you you're disconnected til' you press enter/next then have to
manually disconnect and reconnect that's a pain!
Reviewed by glowman99 from england on 26th Feb
TMobile dongle 625 keeps disconnecting, sometimes after 30 secs of connecting.
Very annoying when writing emails or playing online games. I have a
£10/month contract but having to use an O2 dongle to write this.(More
expensive, but much more reliable)
Reviewed by clara from uk on 26th Feb 2012
I regret getting this, it disconnects half way through, I have to restart
it. A few times I used 80% in a week and few days later I used it all
100%, I can still go on social networks but not much else and I din't
even watch any videos or download, and I hardly use it much, some websites
don't even download all the site, Think i'll change to O2.
Reviewed by bobhatestmobiledonglr from durham on
26th Feb 2012
sorry but this a big rip off i cant even top up after i used my fair
usa policy DO NOT GET THIS DONGLE!!!.
Reviewed by TB from UK on 26th Feb 2012
Can't get a phone line so the T-Mobile wireless pointer option on contract
seemed a good option. Can use it with the iPhone and laptop at the same
time. No real issues apart from the 1gb data running out quickly but
I knew that would happen as I watch a lot of video. Can still use internet
otherwise unlike the 3 payg mobile broadband WiFi dongle, once the data
has been used up you get cut off. Only issue I've found is sometimes
iTunes on the iPhone doesn't connect so I have to reset the WiFi.
Reviewed by yvonnesbeenhadbytmobile from uk on
21st Feb 2012
stay well clear .....if you use your allowance then you are on a go
slow until the next month ive used 80% now on my 7th day so for the
next 21 days im not able to go on ebay ect....i can go on but not see
any items ect as it wont down load
Reviewed by chris from uk on 20th Feb 2012
When I first started using the T-MOBILE DONGLE I was using the 7 days
for £10 setting and using it to set up web pages with pictures. The
fair usage block kicked in fairly quick. I started buying the 30 days
for £15, at which point I'd finished applying work to the site and was
dismayed after around just under two weeks my 'fair usage' had been
exceeded! I bought more credit only to find that I could'nt use it and
had to wait until the full 30 days had passed before 'being allowed'
to buy more 'fair use' days. After what seemed like an eternity, the
month passed and I bought a further 30 days. AFTER TWO SESSIONS OVER
TWO DAYS (approx. 7 hours) MY MONTH'S FAIR USAGE WAS UP!!!!!!!!!!!!
I'd watched around half a dozen music videos, sent about four emails,
and spent the rest of the time surfing shopping sites for a birthday
present! Where did my internet usage go!!!!!!!!!!!? I've had enough
of companies offering much and delivering nothing, money's tight and
I can do without being ripped for the little that I have, so when my
credit,s spent, so will be the T MOBILE DONGLE.
Reply by Marcus from UK on 14th Mar
Depends how you set up your laptop or computer and whether or not you
use Windows - I'm not sure about Mac. Windows has the annoying habit
of downloading updates automatically. I would not be surprised if you
haven't changed the settings for this, because it is highly likely that
that's what has happened. Music videos are considerably small in data
size, and e-mails even smaller. I suspect it is something to do with
your update settings. Check your Windows Update settings to see if that
is the case. I had to reinstall windows 7 at one point, and ended up
having to download substantially more than just a gig's worth of updates
Reviewed by J.good from england on 18th Feb 2012
quite happy with their dongle for 3 mths at £15 per mth, so decided
to take 18 mth contract...£10 a month now committed..LO AND BEHOLD,
we now get cut off EVERY few MINUTES !!!! what a CO-INCIDENCE !!!!!!!!
absolutely disgusting.....Does anybody know what to do ? JG.
Reviewed by Warren from UK on 17th Feb 2012
Big mistake.... A complete load of rubbish, AVOID AVOID AVOID..... Also
do not recomend to anybody....
Reviewed by ManikB141 from England, London on
17th Feb 2012
I Hate This Broadband. It is just terrible, i've owned this for about
a year but i regreat buying it ever since. I can't load videos and can't
even browse properly. And even if i buy 30 days, my FUP runs out in
like 3-5 days.
Reviewed by don from scotland on 10th Feb 2012
Do not buy a T Mobile pay as you go dongle. Utter garbage. Keeps freezing,
constantly have to connect/disconnect it and then you have the fair
usage policy, you can stream youtube for about 15 minutes and then you
have reached 80% of the fair use policy.What a load of rubbish!!!
Reviewed by gee from london on 6th Feb 2012
Beware using this product will cause u to smash your laptop/pc to smithereens...Biggest
load of rubbish ever...stay well and truly clear..
Reviewed by Kenny from Scotland on 22nd Jan 2012
Terrible. I have to reset the connection every few minutes as it keeps
bottoming out and freezing. Even sending emails and basic browsing is
a nightmare. Streaming movies is impossible.
Reviewed by jbridges from england on 19th Jan
had it almost a year on 1gb £10 a month, works perfectly fine for me.
the complaining fools shoulda checked the availability in their area
before purchasing. i live near bristol, so i have full 3g all the time,
fast speeds i can watch vids, play games if i wanted. completely unlimited
website usage. yes the fair usage thing pops up fast but all it does
is stop you loading vids. games, and the standard internet work perfectly
fine. you might have trouble with rubbish flash sites(that have video
intros) but apart from that its more than what i expected. Plus the
portability is great for road trips/holidays within the country. much
like a mobile phone you won't have a perfect signal everywhere, i've
only had problems within busy days (christmas/new year) same as you
would expect for other net providers.
Reviewed by Nunny from england on 15th Jan 2012
just got a pay as you go dongle from t-mobile, works great on 3g even
with just 1 bar. my fair usage went after about a day, but it hasnt
stoped me playing online games at full speed. recomend for gamers. even
playing tf2 and thats a bandwidth vaccum
Reply by Dean from UK on 15th May
I was reading this comment and had to laaugh at it. I have had the T
mobile dongle for 6 months or so now, when I first started using it
it wasnt so bad could connect to games during day with only the odd
lag spike since before this post however I've found most of the day
I cant even connect to play online games, such as GFWL and steam. Even
playing on face book games now is a nightmare. I find when I buy a months
worth the fair usage policy of 1 gig is used within 12 hours of purchace
leaving me stuck with retrictions for the remainder of the month. I
then have to wait till as late as 1 am to get my gaming fix. Im not
a vampire and so obviously dont want to spend all night sat up on my
PC, but am finding that is the only time its worth using and even then
its not worth using. Keeps disconnecting/ reconnecting, and before some
T mobile employee starts going on about location I have 98% qaulity
connection 99.9% of the time. It boils down to T Mobile being rip off
merchants. I feel like putting my foot through my PC most of the time
which would be silly considering the money in it and the fact its t
mobile's fault not my poor old PC. I once would have endorsed this product
not any more.
Reviewed by laxynd from uk on 12th Jan 2012
absolutely terrible. The monthly fair-use policy is way too small, and
not 'fair' at all. And the speed is slow too.
Reviewed by tom from uk on 11th Jan 2012
the t mobile fair use policy cuts in if you only use e mail and stuff
like e bay etc ,In my opinion its rubbish and would not recommend t
Reviewed by Casey from USA on 11th Jan 2012
T-Mobile broadband sucks and you can't cancel it because of the poor
service without them charging you $200 for an early cancellation fee.
I never had a problem with my Cricket Broadband. I switched to T-Mobile
to consolidate with my cell bill. "Vengeance is mine, sayeth the LORD!"
Reviewed by FORMATION KINE from freance on 9th
Please avoid any mentions of video streaming or file sharing
Reviewed by Rehan from UK on 8th Jan 2012
I just bought T-mobile dongle for broadband but i am sorry to say service
is so poor and even i cant connect to yahoo webcam . right now every
where we have competition and data is going very fast but last 5 hours
i am unable to open yahoo webcam because of slow speed is very slow
Reviewed by yusra from scotland on 7th Jan 2012
please do not buy t-mobile broadband!!!!! do not make the same mistake
i did!!! i was previously using 3 mobile broadband and i was paying
£7.50/1gb per month but i changed to t-mobile for the £10/1gb/per month
because they promised "unlimited browsing" THIS IS A VERY BIG LIE!!!!
3 then offered me 5gb of £8/month so i went back to t-mobile after an
hour to cancel the contract but they "dont cancel contracts if u have
left the shop" so now im stuck with this rubbish internet for 18 months.
The network is rubbish, the internet keeps cutting off and i have to
repeatedly keep refreshing the page and disconnect and reconnect like
5 times in about half an hour. Also pictures appear blurry and take
a very long time to load. PLEASE STAY AWAY FROM T-MOBILE INTERNET (the
phone service is good though) if u reali want good internet, 3 is by
far the best and the cheapest, i hope this review helps u make ur choice
Reviewed by Errol from United Kingdom, London on
6th Jan 2012
RUBBISH. Save your money. Enough said.
Reviewed by steve17bf2 from uk on 4th Jan 2012
Mila K - It is unlimited. T-Mobile by far the best internet dongles,
£30 for 3 months browsing.
Reviewed by Mila K from UK on 1st Jan 2012
Guys please be AWARE and stay WELL FAR OFF TMobile... They promise you
unlimited mobile broadband with fair usage policy. BUT after you finish
your miserable 1 Gb you speed drops to 0! And 6 attempts out of 10 bring
you blank Internet page "No data received". I have just complained to
Ofcom, hopefully they may be able to forbid advertising this miserable
broadband as UNLIMITED.
Reviewed by T-Bloke from uk on 31st Dec 2011
STOP! thi is what u get from Tmobile after 12pm gmt u get FREE!!! youtube
also stream vids from sites like vidbux and solar movies!! FREE!! even
after you exceed FAIR USAGE so perfect to WATCH YOU TUBE late at night
on. ALSO, if it freezes refresh video page then, .... if no good reinsert
dongle works a treat EVERY TIME, u cannot skip forwards or back though
ok so u know u must pause everytime as no rewinds it will kill ure entire
hour streamed movie!! so to conclude, BUY A T MOBILE FREE VIDEOS AFTER
12PM IN THE UK LOVE IT.
Reply by Dan from UK on 3rd Jan 2012
This is true for plans registerd before Feb 2011. Anything after is
subject to the new limits and there is no off peak usage for new ppl.
Meaning once they exceed 1GB they are limited untill end of booster.
People registerd before will continue to get the 12-16:00 Unlimited
off-peak usage. Only HTTP/HTTPS/POP3/ protocols are enabled when exceeded
Reviewed by mel from england on 27th Dec 2011
really poor a real rip off the fair useage policy is anything but fair
Reviewed by tim from england on 18th Dec 2011
i bought a t-mobile dongle yesterday,easy set up and suprisingly fast
speed for the first day,but the day after it has been working slow and
freezing on websites,the speed is totally rubbish now and definatly
not worth the money!!
Reply by allen from uk on 18th Feb
This is what happened to me, 1st day with new dongle (E173 tmob) speeds
good but tried downloading anything, just failed (in manager drops to
0.00kbps) & after 10-20mb stops download completely (even though I hadnt
even reached the 1GB limit) Its strange because I see this E173 has
different client IP to previous (E1630) one. Previous Tmobile dongle
I had didnt drop any downloads. It seems like theyre capping the new
dongles/SIMs or something, (I tried new SIM in old dongle but seems
to slow down like E173, so Im thinking definitely this new package/SIM.
I called customer service, the tech guy told me theyre not capping it
at all & started blaming the sites Im visiting lol. Ive definitely noticed
a negative difference. I wish I had just topped up £30 on my previous
dongle, but I thought as theyre offering the E173 7.2mbps dongle included
for £30 with 3 months included, thought it would be nice to get a faster
dongle, now I see it was a big mistake :(
Reviewed by and32 from UK on 16th Dec 2011
Read the comments of other people and have to say i have had my contract
t-moble usb dongle for 2 years now. When first used was slow but system
been upgraded in area and works a treat. Being used for sons Xbox live
game play. Using computer as modem. At the same time internet surfing
on computer is also no problem. As for downloading video's and such
of course you are going to use more bandwidth and allowance. As for
blocking sites or content lock as they call it one simple phone call
could and did remove it from my dongles sim.
Reviewed by Harvey Turner from UK on 10th Dec
I pay £5.00 per month for mobile broadband dongle with this bunch and
you might think that's pretty good. It's so cheap because I have had
a mobile with them for years and I threaten to leave. I get a full signal
all the time and when you can stay on-line for more that enough time
to check you e-mails you can do it anytime. But that's the point...
it just logs off when it likes... Ive been on the net this morning and
it has logged itself off around 15 times in the last half hour... Also,
no good for downloading anything bigger than, say, 5 or 10 meg... only
just above dial-up speed and will cut off anyway after a short while.
It's not worth five quid a month so you'd be mad to pay full shop price...
besides, if you do want to get on your phone to customer services, it
ain't that good and it'll cost you even from your T-Mobile phone.
Reviewed by minxy from uk on 9th Dec 2011
Do NOT Give away £180 per 18 months it's not worth it, you can't upload
photos nor download important updates for your pc and if you do manage
to get those important updates guess what?????????? you exceed ur fair
usage therefore have to endure painfully slow 90's speed internet, do
ur self the biggest favor and avoid like the plague.................
minus 10 for the con
Reviewed by liz hayden from uk on 8th Dec 2011
The uk pre pay dongle has been adequate for accessing the internet for
information, face book and e mails and booking hotel rooms. I have found
it ok for light use . Cant comment on downloading movies etc or using
on line tv. Dont use this when on the move.
Reviewed by darren from uk on 6th Dec 2011
it has got to be the worst broadband on the market cant wait until my
phone contract is up so i can get rid of that as well. I also dont get
the always browse anymore cant even get 4 on demand as that keeps on
stopping, never again
Reviewed by Arlene from scotland on 2nd Dec 2011
i could only watch 1 video on YouTube before it told me i exceeded the
data limit :(
Reviewed by JAMIE C from ENGLAND on 2nd Dec 2011
I will agree with all the other complainants comments here. the website
is also difficult to use, when you are trying to select a plan after
topping up.. around in circles, is all I can say. A RIPOFF. I recently
payed £15 for 30 days use, I was on it for about 20-30 mins max, watching
a few videos, then I was informed I had exceeded my allowance. Emailed
them to be told I would get a response within 7 days. junk. I will rate
it MINUS 10
Reviewed by Jamie from England on 1st Dec 2011
Absolute rubish, I was told of download speeds of 8mbps, i'm lucky to
Reviewed by Colin from England on 28th Nov 2011
Just had same happen to me as paul from uk on 21st Oct 2011, original
limit 3Gb then down to 2Gb and finally last month was told @T-mbl shop
my sim had to be replaced (*old top up card kept by shop) as it was
not suitable for new technology coming in. I now find that £15 only
buys 1Gb of fair use. Pure and complete con its about time Trading Standards
and Consumer Protection Agencies sorted these highway robbery tactics
out for good. Complain to MPs and European Parliament to get this stopped.
I rate T-Mbl minus 5 stars for value+honesty
Reviewed by William from Scotland on 26th Nov
T-mobile prepay dongles say unlimited but they use the "fair use policy"
to limit you I started webcam chat and was cut after an hour because
I had gone over the so called fair use.
Reviewed by colin from england on 26th Nov 2011
NASTY WORTHLESS RUBBISH THAT BLOCKS 18+ SITES INCLUDING INTERNET DATING,
PORN SITES AND WAIT FOR IT "YACHT BROKER SITE" AS IT HAS THE WORD BROKER"
WOW NANNY T-MOBILE NANNY STATE,***WILL NEVER USE THIS RUBBISH AGAIN***AS
FOR THE STAR RATING THE LOWEST SHOWING IS 1 STAR HOW ABOUT -5 STAR TO
START..******DO NOT BUY ******
Reviewed by Dawn from United States on 26th Nov
The biggest piece of junk I have ever owned.!! I got the webstick almost
a year ago and have been fighting with T-Mobile ever since. Dropped
connections, no connectivity, no IP address, and the worst customer
service I have ever dealt with. A T-Mobile tech finally came out to
my house and tested my webstick on his computer and got the same crappy
connection that I was getting on my computer. Then he tested his newer
webstick on my computer and it was fabulous. I think T-moblie sold the
websticks knowing the problems and then came out with a new one several
months later because I have had 3 different websticks and none of them
hold a connection. They have tested the towers and the signal and my
house. There is no problem with those areas. The problem is the webstick
as their own tech said. I filed a complaint withe the better business
bureau and T-Mobile's response is that there is no problem and that
it must be working fine because of my extensive use. The only reason
I have been using it so much is because I have to do contantly disconnect
and reconnect in order for it to work. I also have to remove and reinstall
the program. Then when I call for tech support, I have to be connected
but it takes no less than an hour to get tech support on the phone.
DO NOT SIGN UP FOR THIS. Before signing up for any technical product
I will call their customer service and see how long it takes and what
kind of service they have. T-Mobile should be run out of business. Their
product sucks and their sevice is even worse. You can call the Executive
Assistant to the Vice President (877-290-6323 ext 3418025) and leave
a message. Maybe if enough of us call they will listen. I have a year
left on my contract and I think it might be worth it to pay the contract
fee and get a new service and then sue them in small court for breach
of contract and get my money back.
Reviewed by Chris Brainard from Germany on 22nd
The worst Internet ever, but then Internet in Germany totally blows.
The only place you can get internet is in big cities in hotels or Starbucks.
The other places require you to pay by using their computers. The T-Mobile
Internet is a total joke. It doesn't finish downloading all the graphics
on webpages. I am not even doing video or anything advanced. You can
forget trying to use a VPN, it just doesn't work. The signal is always
dropping so you end up reloading pages a lot.
Reviewed by lauren jones from england on 22nd
I'm sorry but t mobile is absoultly a rip of when it comes to using
internet. Everytime I go on there it charges me for every single thing
I look at. Unlike other networks like vodaphone who only charge you
£1 PER DAY! I think it rediculus. Somthing needs to be done about this.!
Reviewed by Les from England (West Midlands) on
21st Nov 2011
I have the T-Mobile 3month pre paid usb dongle and the pro's and cons
are; Pros....Easy to set up, Impressive speed if you can get a hspa
(or better signal) anything less than that and its back to 1996 internet
speeds,Allways able to access email/basic web browsing even when the
fair use has been reached.........Cons.....Hspa is not an easy signal
to obtain (dependant on where you live odviously)i suspect the u.k infastructure
is severely behind the rest of Europe in this regard, Fair use policy
is pathetically low and avoid movies/youtube/bbciplayer etc...you will
use the allowed data just on the trailers!......So we are getting there
with hspa but it needs to be improved, Tmobile need to be more generous
with the fair use policy or just offer an all you can eat package....If
you can have an installed, unlimied fixed internet at home then do that,
If you travel a lot you could do worse than t-mobile but forget about
music/films...Hope this helps.
Reviewed by Tim - Wood Green from uk on 19th Nov
The T-Mobile broadband stick has to rank as the worst on the market.
It's tediously slow. I repeatedly have to disconnect and then reconnect
to bring up a web page. The 2GB allowance for £15 a month is eaten up
pretty quickly - don't bother to try and watch any you tube videos!
Reviewed by Williamson from England on 16th Nov
T mobile stick is absolutely dreadful. I am paying for monthly usage
and rarely get as muchas one hour continuous use per day. Very very
poor. Oh, surpirse, could not submit this as no connection. Disgraceful.
It is now 3pm and I have had about 10 minutes access today.Am getting
barely any signal. LIve in Winchester, Hampshire should be perfect.
Reviewed by Hate T-mobile from UK on 16th Nov
The damned thing barely stays connected - often loses connection when
I simply refresh a page! Seldom get a single above 50 kb/s - which is
hopeless - TAKEN 4 ATTEMPTS TO POST THIS REVIEW -but T-mobile are forcing
me to stay with the contract. T-mobile web & walk is THE BEST ADVERT
FOR CABLE BROADBAND EVER!
Reviewed by roushon from london on 8th Nov 2011
i just hate it..if i download any web site that time i can't download..if
i open skype that time i can't open..i m adult but however i understend
u..i never doing any work so slow...network.
Reviewed by Digger from UK on 7th Nov 2011
AS you all should realize it is a lottery, I've tried 3, voda and O2
and T-mobile beats them all hands down because they are the only ones
that give me a decent signal where I live so how can I compare unless
I live in a major city. You have to study closely the coverage maps
and figure out who gives you the best coverage. My T-Mobile is faster
and more reliable than any of the others. Biggest pain in the butt in
the content block which can't be unlocked with any of my credit cards
and the 1gb limit but I don't have time to 'game' so not a big issue!
Reviewed by cannopa from UK on 7th Nov 2011
I've had a Web and Walk stick for 3 years and always seemed to perform
fairly to me. Just changed it in the T-mobile shop to a Wireless pointer
so I can use it with my wireless only iPad and its seems fine so far.
They transferred my £15 3GB rate too, which is no longer available normally.
(Curious as to why Mike Worrall's rebooting eats into his download allowance
(18 Oct)- doing remote boots? ! )
Reviewed by Russell from USA on 1st Nov 2011
Got 1GB plan and purchased USB stick for 9.99 and it works great when
I disable the AVG protection/ anti-virus program. AVG can only be disabled
for 15 minutes at a time; I can't find how to make an exception for
Reviewed by who cares from UK on 30th Oct 2011
I bought a T-Mobile dongle having just moved addresses, thought it was
a fair price. After getting it home and trying to install it on my PC,
I found that it kept coming up with errors, In the end I had to reinstall
my system just to get the damn thing working, having done this I used
my fair usage within an hour. However At the end of the month I'd clocked
over 70g worth of downloads, mostly through the games client steam,
which is all good but as soon as I tried using it to actually play the
games online that's where it came unstuck as every 20-30 mins it would
disconnect causing my game to stop altogether. So its a double edged
sword. given that a friend of mine is on vodafone and pays a fiver for
5oo mb. I'd say its all about how you want to use it. But the fact of
the matter is wether it be T-Mobile Vodafone or Orange, they will all
spin you a line about how good the service is if it means they get commision
for the sale.And I am sad to say that I took the bait hook line and
Reviewed by karl from uk on 30th Oct 2011
i have had a t mobile dongle for over 1 year and it is the worst connection
i think you could get, it feels slower than the old dial up let alone
broadband,it only works sometimes and when it does its slow. now i have
it theres no refund or get out clause, i cant use this dongle for what
its designed for so big THUNBS DOWN from me,if this review helps anyone
Reviewed by Adam from United States on 30th Oct
I have a Tmobile broadband card: Rocket. It sucks bad. Im getting 5kb/sec
tops, this is pathetic. I pay 40 a month for this PoS. Going to pay
the canellation fee and find a provider that actually works.
Reviewed by tim from cardiff on 29th Oct 2011
before the contract is signed its all tits 'n' teeth 'best friends'
'best service','top provider'...then after signing... its a case of
the big company 'F.O' i cant wait for the end of contract... t mobile
will be no more for me... its not much now though.. terrible connection
speeds (even on full signal) BAD T-MOBILE
Reviewed by colin from teesside from united kingdom on
26th Oct 2011
hi having read the reviews on this website of the 4 main broadband suppliers
it seems very much of a lottery mainly where yiu live i live outside
of stockton on tees i am with orange whene i first went on the web it
was wanadoo 453c now orange and the recetion is rubbish both on broadband
the phones especially despite the much hyped teaming up with t mobile
why we have to put up with this i dont really know i use the web for
maps train times buses as it helps me with my job delivering cars just
a few thoughst folks maybe mr cameron can sort it outmaybe not
Reviewed by paul from uk on 21st Oct 2011
well, the aboice prices are either no longer accurate, or each shop
is selling a different deal depending on and taking advantage of ignorance.
i have a t-mobile broadband sim, and they charge 15 pounds per month
for only 1gb limit, and they no longer allow me unlimited download between
midnight and 4pm. its not worth the money anymore. i may still have
my old t-mobile sim which SHOULD be on the old toll of 15 pounds for
3gb, and full download access between midnight and 4pm. connection speed
is unreliable, and its not uncommon for pages to take to long to load
or not load at all. (or WHITE PAGE, as some of us call it) the website
is a pain in the backside, and finding the top up page is a nightmare.
and what a hassle it is getting the attention of customer service. also
in the event you lose log in details they are of no help whats so ever,
which means you are in danger of not being able to use the money you
have now just given them for nothing. and anytime you ask in the shop
about various connection/download problems they seem to think an acceptable
answer to everything is "well, mobile broadband sticks arnt meant for
that!". that is the pat answer to everything! so am left wondering,
outwith being a teen facebook fan! what exactly IS t-mobile broadband
Reviewed by cara from cumbria on 21st Oct 2011
It's not the best but it's not the worst. The bad things I find are
that you have a limited fair use policy, for downloads, watching youtube
ect.. which runs out unbelievably fast, so you can only watch around
3 video's on youtube. Another bad point is that it just stops working
so you have to disconnect then reconnect constantly which is really
annoying and it happens the most with facebook so any one who is always
on facebook or youtube I don't think this dongle is for you!
Reviewed by JD Lynch from UK on 20th Oct 2011
had this dongle a few months now I bought it when I got my new flat,
I can't complain about getting a guaranteed months worth of internet
for £15 when people say about it disconnecting, yes it does but once
you realised it has it's a simple case of reconnecting luckily I'm never
doing anything important. The GB usage goes very quickly, everymonth
I use it up in a single evening you only get 2 and I youtube a lot.worse
thing is the content lock which you can only unlock via credit card/visiting
a store, I don't have a card and the store is the next town over it
can get annoying seeing that box >.< "remove content lock" I would if
you'd answer emails and realise i'm disabled with no bank account lol
all in all yes it is rubbish but so are all PAYG internet devices for
those who can get broadband I advise you do.
Reviewed by Mike Worrall from UK on 18th Oct 2011
Just wrote a review on another site less tha 15 mins ago and guess what-
go on guess -- bet you can ! MY RIP OFF CONNECTION DISAPPEARED YET AGAIN
FOR NO REASON WHATSOEVER !EVERY TIME I HAVE TO REBOOT IT EATS INTRO
MY DATA ALLOWANCE BUT MORE IMPORTANT THAN THAT IS THE FACT THAT ANY
DOWNLOADS INCOMPLETE HAVE TO BE REDONE ! I would like to meet the people
who voted you the best provider, I am sure I would meet extraterrestial
life ! WHAT A RIP OFF !Should be able to rate as zero stars!
Reviewed by keep ya nose out from united kingdom on
18th Oct 2011
rip off im going to vodaphone
Reviewed by Sig from UK on 13th Oct 2011
Don't buy!!! I got the 40 quid 'unlimited' USB dongle and exceeded the
cap in 2 nights of normal surfing - no movie downloads or large attachments.
I'm minded to write a complaint to ASA.
Reviewed by Shannon from UK on 13th Oct 2011
Don't Buy This!i cant use it at all! 9i can now for like 5 mins) it
cuts of every 5 mins i have to stay with it as cant afford to buy a
new one and its very annoying only connects every other day for half
hour max , vodafone and orange are ment to be good with connection in
many places turns out cant get connectiopn where i live didnt tell me
that when i bought it!
Reviewed by Simon Carter from UK on 7th Oct 2011
T-mobile pay-as-you-go dongles are worthless if you plan to watch videos
on line -- because of the "fair use policy" The fair use policy is in
the fine print, and it wasn't mentioned to me when I bought the dongle.
It’s not in any of the packaging materials, and to find it on
the website you have to click on daft little icons — there should
be a big red warning at the top of the page. The advertising in the
shop and on the website says you buy per day, week or month. So I paid
£25 (£10 dongle, £15 for one month). But I'd used the limit in three
days (a couple of hours watching videos, emailing a bunch of documents
to a copy-shop so they could print them out). So I bought another top-up
as I thought that'd solve the problem -- no it doesn't, I have to wait
a month. These dongles should have a big red sticker that says "worthless
if you want to watch videos online".
Reviewed by Annoyed 3 customer from Scotland on
4th Oct 2011
I would reccomend T-Mobiile over and above anything 3 Broadband offer
you as they do provide a good service but make it difficult for you
to cancel after the contract ends. They hold you to ransom for more
Reviewed by mishka from england on 4th Oct 2011
very poor signal with t-mobile, it used to be very good, connection
drops and cuts out then it reconnects, not good if your in your bank
or paypal account, the only plus is that t-mobile dont charge on for
exceeding fub, oh! and 50p a day is good, but found a problem when you
would expect to be reset at begining of month witch does not happen.
had to change phone so i could get a signal in my home, saying that
i will always use t-mobile for internet
Reviewed by john from uk on 30th Sep 2011
Well iv'e had tmobile for a while now,i'm just going to stick with it,even
tho it's rubbish,but so are the others,in a way the 4pm to midnight
fair use policy has its good points,you're guaranteed a months internet
from £15 after you use up your gb,thats if you're on pay as you go,but
when your'e not between 4pm and midnight,go crazy,download all you want,with
others,you have to top up again,but the gb does use up very quickly,specially
using youtube,it disconnects now and again,but i just click connect,its
no big deal,my opinion,its the best of a bad bunch.
Reviewed by CHAMP44 from England on 24th Sep 2011
Saturday 24.09.2011 I don't believe T-Mobile when they say anything's
free as they charged me 3x£2.50 for their web 'n' walk when I'd 6 months
free internet. There are frequent complaints of them taking money from
customer's bank accounts without their permission. I thought theft is
a crime? Apparently not so regarding T-Mobile. They frequently disconnect
my internet calls and have done so again today 24.09.2011 this is my
4th dial-up already, they're a joke. I've read numerous online complaints
about them disconnecting other people's internet calls and recently
read a school kid complaining they'd no internet at all. They were free
to browse the web between 4PM-midnight, but they were in bed earlier
than midnight, they said what time they go to and get home from school
and they've no internet. T-Mobile have got to get their act together
or go out of business, they should stop selling internet phones and
internet phones with data cables if they don't want people going online
for longer than their UNFAIR use policy says. They've either sold or
given people's contact details to other companies, so if you're wondering
why you get all that SPAM email and junk post they're your answer, oh
yes, I also read they're not going to get done for it!!!!!!!
Reviewed by Amir from England on 21st Sep 2011
I got mine in may 2009, my contract is 3g a month for £15. The biggest
problem was the continuous dissconecting so one day I smashed the dongle.
The next day I went into the T mobile shop and the idiot said have I
got insurance, I replied no so he said tough we can not fix it or replace
it. I was fortunate because my contract was finnished so I could cancel
it. However before I did I took the sim card from the dongle and put
it in my phone and conected to my laptop via internet sharing and as
a result I still have the same contract but the best part is the connection
which does not dissconect.
Reviewed by antman from england on 19th Sep 2011
just 2 points 2 make...if u disable the speed manager in settings it
connects much better (and faster !!!) the dongle is quite decent and
can be unlocked quite easily to use other networks....besides that tmobile
is completely terrible...have found three and vodaphone better..look
for the sim only mobile broadband deals and unlock dongle at least u
get some use out of tmobile
Reviewed by colleen dolan from uk on 19th Sep
i hate t mobile its so slow but thats because its only running on 2g
because it will not run on 3g which is so frusrating
Reviewed by kissmedick from uk on 17th Sep 2011
cant really complain anymore has i got one of them free texts and internet
for life sims they offered a few years ago,now i just whip it out of
my phone and away i go all for the cost of £10 a month which i use on
calls lol. my dongle is an old white huawei 220 or summat like and it
was a bag of toss at first but after a couple of firmware rewrites etc
its running smack on...also runs better with firefox. the fair usage
does annoy but i can browse what i like when i like n its free so in
my book no worries
Reviewed by marie from england on 15th Sep 2011
T-mobile is a waste of space. I can't connect to the internet via my
dongle as there is a problem with a "cell" in my area so they say. I
can connect to any other wireless network so I is clearly t-mobiles
problem and NOT mine! I have spent several pounds trying to top-up and
after calling t-mobile help five times they have still not solved my
problem and have cost me money....Not a happy customer, and quite frankly
they don't care!
Reviewed by aston from england on 14th Sep 2011
Why does my youtube,psn,games or any music or videos work after 4oclock
and then startes working after 12???? but part from that its ok speed
Reviewed by Kate from UK on 12th Sep 2011
T-mobile is one of the worst companies I've ever had dealings with.
Slow, unreliable, overpriced and diabolical customer services. Avoid
at all costs!
Reviewed by lee from uk on 7th Sep 2011
i have t mobile dongle. I watch youtube but after 4 or six videos it
tells me i have reached my quota for the day and no videos can be watched.
I was told its unlimited thats why i bought it. They are ripping people
off so dont buy a t mobile dongle if you use youtube
Reviewed by Kevin Phillips from England on 6th
I have the T-Mobile WiFi Pointer and get an excellent signal and very
reasonable mobile broadband speed. My only complaint with the service
is the 1Gb "reasonable" usage seems to be badly calculated. The T-Mobile
deal is such that after 1Gb intensive use (like YouTube) is restricted..
however normal browsing and email carries on. Testing the usage of my
1Gb reasonable usage I left my laptop connected to Twitter for seven
hours yesterday on my old Three MiFi and the counter claimed a little
over 150Mb for the day. Today I ran the experiment with T-Mobile and
the counter claims I have used 1.3Gb. My laptop is setup with no automatic
downloads and the only page I used each day was Twitter. I give 2 stars
because I want to be able to use the "Reasonable" usage - not to be
restricted for having used my 1Gb. I have to say the actual Browse All
You Want is true... I have not been prevented from posting here even
though my "Allowance" is used in one day.
Reviewed by Warren from UK on 2nd Sep 2011
Signed up to an 18 month contract back in march, what a mistake that
was, extremely slow and keeps disconnecting. I have to say its the worst
internet connection I've ever known, AVOID IT.
Reviewed by Mantas from London on 3rd Sep 2011
T-mobile sucks very bad, I can't play games with it, I can't download
anything.. Not to mension about upload.. No chance to upload something
ant the download speed is 0.5mb/s upload 0.01mb/s ping 179ms. I made
a mistake buying this
Reviewed by Ian from Uk on 29th Aug 2011
Apparantley i can use up the whole months "fair usage" in an evening
of chatting on msn.... its terrible
Reviewed by john from uk on 29th Aug 2011
If you like being annoyed,irratated,and disppointed,get tmobile.
Reviewed by Haani from ENGLAND on 27th Aug 2011
i tried topping up and i bought a voucher but it never seems to work,
waste of money :@
Reviewed by frank from uk on 24th Aug 2011
incredibly bad. they obviously don't have the network capacity to support
what they're selling. it does work sometimes, such as between 0200 and
0500. the bandwidth i'm getting presently is about 20kbps at best, sometimes
peaking at 50kbps. mostly about 0kbps. you'd be better off with a copper
line and a 56k modem. the network is so bad, even pinging times out
continually. i'm getting 95% signal strength, but there's no capacity!!
it took me 4 hours constant trying this morning to access gmail and
send one e-mail. slightly better now, i can get to google after 10 or
20 tries. their dns server fails and fails. i doubt it will work long
enough to post this... absolutely infuriating. i'll be buying something
else even though i have a lot remaining on my "30 days access". 30 days
access to nothing. ripped off.
Reviewed by AJ from UK on 17th Aug 2011
I purchased T mobile very recently,I had so much trouble with another
mobile network (3) it kept disconnecting at every opportunity,it was,in
short,very unreliable,also Vodafone,they dont give yuo your moneys worth,not
enough GBs totally worthless,the only thing I would have to say about
T mobile is that I cant get youtube,it constantly buffers at every turn,was
hoping it wouldn't but otherwise its just fine
Reviewed by jimmy from newcastle on 14th Aug 2011
if you can suss what information is out there on tmobile dongle. its
definately the best and the cheapest. tmobile dont make it easy for
you. but the info is out there. too unblock the (pathetic) content lock
for (youtube) use your dongle to send a text txt moderate to 879 and
you will get a text back (wait about 20mins for text too arrive) saying
content lock has been taking of youtube and other social media sites
once you get your text. shutdown your broadband manager then switch
it back on. (it will probably reinstall your driver)after that. shutdown
broadband manager again.then unplug dongle. now plug in your dongle
again (bingo now you can watch youtube without stupid content lock)oh
and it does work ive done it on mine hope that helps people
Reviewed by RYAN from UK on 13th Aug 2011
I'm on my last 2 weeks of a £15.00 top up,i've avoided youtube,and any
other sites that will use up my GB allowance,i've used 1GB,it kept me
upto date how much i used,but now it stopped on 1GB for a day or 2,it's
not telling me exact GB iv'e used,so i guess,that will shoot up very
soon to the 2GB,no matter what i do online,iv'e got a great signal in
my area,but the dongle just keeps disconnecting itself,ive searched
every where online for an explaination,on t mobiles website,not even
a mention,i suppose its company policy to avoid people known that this
happens,i'm not sure what to do,stick with tmobile and hope it corrects
itself,or change to another,but truthfully,i trust none of them,hopefully
someone could advise on the best to get
Reviewed by Martin from England on 13th Aug 2011
1 - 100 | 101 - 200 | 201 - 239 | Next 100 reviews
I bought mine around two weeks ago, the £40 option including 3 months
unlimited broadband. I was on contract with Orange before (£25 10GB
p.mth) and i decided to try a Pay as you go one this time. The main
reason i choose T-mobile was because it was the only one that doesn't
charge when you go over the allowance, that and i had a good experience
using the internet on my mobile phone with T-mobile in 2007-2009. It
wasn't clear what my data allowance was, i'd seen 1GB and 3GB mentioned,
also the word unlimited used (although i know that means nothing when
it comes to these networks). So i decided not to watch any videos or
stream for the first week, knowing 1GB wouldn't last for very long at
all. After 7 days my data allowance had ran out and i continued browsing,
i was happy to find out that i could browse the internet normally, apart
from Facebook being unusually slow as it was from the start. In one
of the months of my Orange contract i went over my limit, so the speed
was cut for the next month, which made it incredibly slow, to point
of it being pretty much unusable. So in comparison to that, T-mobile
is better for when you go over your allowance. Although i was wish it
wouldn't keep on reminding me that i've gone over, with a fair use policy
message that comes up every now and again. The main problem i've had
with it and the one that bothers me the most is, it says it's "not responding"
far too often and it seems to becoming more frequent. Each time this
happens i have to restart or shut down my laptop, because the device
has caused some sort of glitch, the laptop doesn't shut down properly
when this happens, so i have to do it manually, then turn it back on
again to reconnect to the internet, causing a lot of wasted time and
hassel. I've also had other similar problems losing connection. Whenever
i write anything online now or make changes on websites, i'm always
it will happen and i'll lose everything i've just done. So now i have
to save things i've written in Microsoft works before i press the submit
button. If this keeps happening as often i won't be able to use T-mobile
for long. There's clearly a problem with their dongle sticks or software.
I found this website looking for a solution to the problem, as many
others probably have done. Because of this and T-mobile deciding to
reduce their data-allowance, as well as now charging people £2 per day
instead of what was previously £1 (if people want that option) T-Mobile
only gets 2 stars from me. (When i clicked Submit then, i lost connection
again. I suppose i was being generous giving 2 stars) (OK second of
time of trying and this time when i clicked it, the fair use policy
message came up. I wouldn't recommend T-mobile broadband to anyone.)