| ||In a nutshell
Last updated October 2013
T-Mobile isn't the fastest of the 3G mobile broadband networks. However the basic price of £7.50 per month does include an "always browse and email" guarantee even if you exceed your data limit, and the USB modem or USB modem stick is provided free of charge on pay monthly.
T-Mobile offers mobile broadband using a USB modem stick. Ofcom's survey of mobile broadband, published on 26 May 2011 found that T-Mobile offered slower average download speeds than most other providers. This survey was based on 4.2 million tests run from September 2010 to December 2010.
The combined T-Mobile/Orange network now covers around 98% of the population and includes access to around 1,000 Wi-Fi hotspots around the country.
T-Mobile Broadband user reviews
Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!
Average rating from 991 reviews:
Reviewed by Richard
on 28th Nov 2013
Waste of money, just fails and is so so slow. Use my phone as it is
Reviewed by Jenny
on 14th Nov 2013
Absolutely don't touch T-mobile with a barge pole! Slow connection,
difficult to manage top-ups, useless help. Never, never go near
Reviewed by Dalila
on 13th Nov 2013
DONT EVER BUY THIS DONGLE, IT DOES NOT WORK AND THEY DONT GIVE YOUR MONEY BACK!!! I WAS CHEATED BY EE AND BY T-MOBILE!!! WHOEVER IS NOT SATISFIED SHOULD GO TO THE CONSUMERS ADVICE. THAT`S WHAT I WILL DO!!!!
Reviewed by Josey x
on 27th Oct 2013
Just come from Aus where i had mobile broadband with optus(usb stick-pay as u go)bought a T-mobile pay as u go. Absolutely disgusting, in Aus it would already be off the shelves.I bought a 10 pound voucher with the stick & after 2 hrs navigating the menu system could not locate any input field to enter the vouchers serial number-still havn't found it.With OPtus the payment options are so clear & straight forward, even someone who is a novice at computors would work it out....which is the way it should be, not some ridiculously complicated process.
Reviewed by shannon
on 25th Oct 2013
T-mobile boradband rubbish$ don't alwayc connect
Reviewed by chris
on 19th Oct 2013
avoid after leaving due to slow speed they blocked my mobile phone so
think twice about discount offered to mobile phone customers no money
owing on account plus net gave me 24 m/b as to ee 6 m/b
Reviewed by Seb
on 16th Oct 2013
T mobile does not offer unlimited internet anymore, they changed it
without any warning. They cut off my internet connection, and the
first 2 calls I made to them, they claimed t mobile would never cut
off my internet. the third customer support person I spoke to
explained that I had been cut off.
They told me my allowance was 1gb per month. I only signed up to the
contract because it was clearly sold to me as unlimited.
To top it off, T mobile refused to sell me a landline connection
unless I take responsibility for the engineer they outsource encase he
damages another person's phone line. This is just one of the
ridiculous things I have been told by their customer support and by no
means the most outrageous.
I strongly recommend everyone to avoid this company at all costs,
there are much better deals around. I now share a BT connection with
several people which costs me a lot less, and its about 20X faster
than the connection I had with T mobile.
tmobile speed averaged 350kb/s bt is giving me 10mb/s
Reviewed by deb
from united kingdom
on 10th Oct 2013
Nightmare fair usage policy and can't buy extra. tmobile sort it out
Reviewed by nicky millar from UK on 3rd Oct 2013
I topped up broadband yesterday!! 15 for 30 days, i have done nothing other
than check emails and use Facebook. Yet less than 24 hours later i have used
80% of fair use!! Time to move to a competitor. Complete rip off. Wish i read
the comments on here before being sucked in by T-mobile.
Reviewed by chris from london
on 3rd Oct 2013
3 years ago this was an ace service,but now it has been chopped and slashed down to a con trick. The hardware has all dissapeared off the system and is now for 4g equipment.Orange 3g signals are no longer visible or available. All the guff you hear about 4g making fixed line bband obsolete is just hot air,as the providers have paid too much tax for the licences and in the u.k. this will always be the case! Tmob are the worst offender,and have 'form' regarding stealing from old tech customers,the same as they give piggyback network users 2nd grade reference in busy areas. Truly SHODDY CON TRICK CLIP SHOP CRIMINAL OPERATORS,and I have found bogus forum posts from their staff from tom's hardware to which hi fi.. Ignore the 5* reviews .
Reviewed by kimberly from uk on 1st Oct 2013
T-Mobile is appalling... a total rip off
Reviewed by Brian from England on 18th Sep 2013
T-Mobile broadband is absolutely rubbish. It's so slow it's unbelievable. It
often goes at 5 kb/s, I'm not joking.
Maybe I'm being unfair, maybe all mobile broadband is bad.
But it really is bad.
Reviewed by smith
on 18th Sep 2013
t-mobile will ` NOT ` let me update software ie flash , abode , anti-virus software plus updates from microsoft are few and far between most links are redirected to t-mobile main page or are showng dead links including youtube facebook, the in shop/phone help uselesss content lock always on even after requesting it to be removed still there 3 time i have asked it to be removed but nope its still there + 1 hour of video use a month well i`m pulling to plug going on sky broardband i`m done with tmobile.
Reviewed by samgp from uk on 11th Sep 2013
If you are on a contract tell them you wish to leave due to poor service unless
they can offer you a deal.
We got it lowered to £5 a month with 3gb usage...
We watch youtube by using opera with a user agent switcher (makes tmobile think
we are using another browser)
Still sucks though and i would avoid tmobile at all costs!
Reviewed by Stevo from Scotland on 1st Sep 2013
Utter Mince...£15 for about two hours on youtube then nothing for the rest of
the month...used to get unlimited downloads from Midnight to 4pm...now nothing.
Never buy this service, if you can call it a service...If i could give it -5
stars i would it's that much of a Rip Off!!
Reviewed by Olly
on 27th Aug 2013
Haven't got a positive thing to say about my experience. You don't get unlimited internet just unlimited disconnects, unlimited bandwidth restriction, unlimited speed capping and unlimited apathy & ignorance from their staff. T-Mobile should be charged with fraud. I'm never topping up the dongle again and will certainly avoid T-Mobile products and packages in the future.
Reviewed by dom from uk on 23rd Aug 2013
awful customer service.very rude and argumentative.i bought the £7.50 a month
18month contract.big mistake.dont touch this company.if you exceed the fair
use policy which i dont believe the figures they bill you 3 pounds a day, even
if you just login to check your emails its 3 pounds.they dont care about how
much data you have used they bill you anyway and after a few days of exceeding
the usage your monthly bill is in the hundreds for 1gb of data and if you want
to cancel the contract they charge £200.its a scam.stay away
Reviewed by Sean from UK on 15th Aug 2013
Initially this wasn't such a bad deal for me £15 payg 2gb limit, but it was
unlimited after 12pm until 4pm. This suited me as I mainly used at weekends.
On the whole it was fast enough to use YouTube BBC iPlayer etc.
However, as of August '13 they withdrew the unlimited service (didn't get a
text or anything) after midnight and after 2gb was used you effectivly have
a crippled internet connection for the rest of the month. There is no way you
can buy extra top up, you have to wait until you are due to top up again. When
I brought this up in store the sales lady denied they ever offered unlimited
access, and effectivley called me a lier. I telephoned their customer service
and they knew what I was talking about. So, I ended opting for propper broadband
with BT/SKY and get unlimited for £5 per month more with far superior speeds.
Reviewed by George from uk on 9th Aug 2013
Terrible customer service, they have a very bad attitude and seem to let long
standing customers go without any offers to keep them.Very bad performance overall
regarding speed and continuous disconnect.This was my experience i was with
them for 2.5 years "mug"
Reviewed by Ben from UK on 5th Aug 2013
If you like average speeds of 150kbs, having to reconnect many times per day
and contracts that change with no notice or recourse T-Mobile is the network
Reviewed by Charlie from UK on 30th Jul 2013
One hour of T-Mobile Broadband, still within my usage limit.
18:02 - Your state is set to Offline.
18:02 - Lost connection to Steam, will rejoin chat automatically when connection
18:04 - Connected again and rejoined chat.
18:06 - Your state is set to Offline.
18:06 - Lost connection to Steam, will rejoin chat automatically when connection
18:07 - Connected again and rejoined chat.
18:10 - Your state is set to Offline.
18:10 - Lost connection to Steam, will rejoin chat automatically when connection
18:11 - Connected again and rejoined chat.
18:12 - Your state is set to Offline.
18:12 - Lost connection to Steam, will rejoin chat automatically when connection
18:14 - Connected again and rejoined chat.
18:16 - Your state is set to Offline.
18:16 - Lost connection to Steam, will rejoin chat automatically when connection
18:16 - Connected again and rejoined chat.
18:19 - Your state is set to Offline.
18:19 - Lost connection to Steam, will rejoin chat automatically when connection
18:19 - Connected again and rejoined chat.
18:22 - Your state is set to Offline.
18:22 - Lost connection to Steam, will rejoin chat automatically when connection
18:22 - Connected again and rejoined chat.
18:27 - Your state is set to Offline.
18:27 - Lost connection to Steam, will rejoin chat automatically when connection
18:27 - Connected again and rejoined chat.
18:30 - Your state is set to Offline.
18:30 - Lost connection to Steam, will rejoin chat automatically when connection
18:31 - Connected again and rejoined chat.
18:37 - Your state is set to Offline.
18:37 - Lost connection to Steam, will rejoin chat automatically when connection
18:38 - Connected again and rejoined chat.
18:39 - Your state is set to Offline.
18:39 - Lost connection to Steam, will rejoin chat automatically when connection
18:43 - Connected again and rejoined chat.
18:45 - Your state is set to Offline.
18:45 - Lost connection to Steam, will rejoin chat automatically when connection
18:55 - Connected again and rejoined chat.
18:58 - Your state is set to Offline.
18:58 - Lost connection to Steam, will rejoin chat automatically when connection
19:03 - Connected again and rejoined chat.
Reviewed by Charlie from UK on 28th Jul 2013
Pile of junk with up to 100 disconnections a day. Sometimes getting 5 minutes
or 1 minute of internet usage before another disconnection.
I'm sick of paying them money in phone calls to complain too.
DO NOT BUY!!!
Reviewed by Jack from UK on 2nd Jul 2013
I,ve been unfortunate enough with having to suffer with this very poor broadband
service by T-mobile for over a year, I must be a mug because they defiantly
shaft you for your money.
Ok so they have got a fair use policy but it makes no difference as I've been
at 0.00MB and start downloading a file about 150MB and it cuts my download off
three quarters of the way though!! (very weak broadband connection, dont count
on it if your wanting to download a 'whole file') so by then I've used a fair
bit of data up and don't have enough to try again.
It's a real discrace of a service and would not be sad if this company went
under, there tight fair use policy and weak connections mean that you can't
really enjoy and have a pleasurable experience with this. Avoid T-Mobile at
all costs they just want to take your money and give you back a poor service.
Reviewed by mark from uk on 24th Jun 2013
bought a dongle 30 pound for 3 months ,the next day the fair use policy came
in and I am back in the 90s like being in syrup (if you want to play games don't
bother with these dongles)
Reviewed by gail robson from england on 8th Jun 2013
had nothing but carry-on with this t-mobile dongle pay as u go which costs £10
a month. honest to god don,t make the same mistake as i did. Fair user policy
wot a load of rubbish!!!!!!!!
Reviewed by Margaret Bardell
on 8th May 2013
The stick is useless. Doesn't work in Manchester or Liverpool. I was told by Esme in the Manchester store that it would work on the IoM. I told her I was very surprised to hear that, took her at face value and so downloaded a month's worth and as it turned out it did NOT work. I would have needed to buy a booster: 200 mb at £35. As I don't have a T-mboile phone I couldn't dial their help number and the roaming website was inaccessible. I am now looking for a much better and customer-friendly mobile broadband.
Reviewed by selmal
on 18th Apr 2013
Far too slow.
Reviewed by Olivia
on 12th Apr 2013
They are okay but its SO anoying when you get a message saying you have used your fair use policy I wish no one invented this because i love playing on the computer and plus its REALY anoying
Reviewed by unhappy punter
on 26th Feb 2013
very poor customer service from T Mobile and add that to the £3 per DAY charges they apply for over the allowance the first bill is an eye opener for sure. The MiFi box was left on so even though the internet was not used, as it had a connection it charged £3 per day!! This was never discussed at contract start and the email they sent last week (21/02/2013) stated the £3 charge starts in November. Customer 'service' say that should read 2012... Idiotic fools and excessive charging dont make a promising business.
Reviewed by jay
on 22nd Feb 2013
it is absolute rubbish,fair use policy keeps popping up on the screen every 5 minutes ,saying you have exceeded your data that you only put on yesterday !!!!there is no option to contact t mobile or (ee)as they have now decided to hide under another alias except by phone.when the fair use policy pops up it says you can click here to carry on browsing ,and that never works.i spent 2 hrs compiling a cv then that popped up and wiped the lot !! sometimes you will be on a site and it will just lose its connection ,thats superb if ur downloadin a microsoft file !!!al in al what a load of rubbish.
Reviewed by Eleanor
on 16th Feb 2013
Absolutely useless. T-Mobile/DT have no reliable network infrastructure in the UK, it's just another example of a mobile carrier trying to play in a business they're not equipped to play in. The software is full of bugs, pools resources and causes system instability, the "modem" (if you'd call it that) has little to no real use besides being a rubbishy little night light. If you want Internet, get REAL Internet and not mobilephone network pretending to be Internet.
Reviewed by Steve Mac
on 11th Jan 2013
Absolutely dire, about as fast as a snail with a limp, constantly disconnects and is in fact a complete waste of your hard earned cash. I have been on their forums, there are loads of posts regarding similar problems. Their replies are normally that you try this or that, anything in fact other than them acknowledging they have a problem and attempt to fix it. My advice is if you are planning on buying t-mobile broadband then gather the money you plan to spend on it, then set fire to it. It will be as satisfying and a lot less frustrating than buying their product believe me... :0(
Reviewed by zochan
on 11th Jan 2013
Dont buy dont use rubish and nothing more im taired to connect to web if i have luck google.com open 5 min i live in lodnon Cov is good (for theory). My worst spend money ever...
Reviewed by christine
on 6th Jan 2013
well where do i start, i have 3 girls 13 thru to 11 tell them hoe to shut of a pc becauese of your fair user policy, then when i who bought this machine goes to see a video on yt music well an erroe has accured me thinks not, try looking at us out there as families not money
Reviewed by mark
on 29th Dec 2012
Went into t-mobile shop and explained i wanted to browse the internet but most important i wanted to be able to skype. They sold me pay as you go for £39.99 for 3 months. After 5 days i had used up my fair usage! And the skype has been useless since the beginning, giving me 5 seconds of clear speech then i can't hear a thing!!
Reviewed by jeff
on 21st Dec 2012
Absolute joke.They need reporting to the ombudsman. They are robbing and cheating and misleading many. It takes almost 5 minutes to load google using google chrome. No word about fair usage policy when I bought. I expected to be able to browse on my £15 a month plan, instead after only 4 days after buying I was informed of the fair usage and since then it's been a complete nightmare. I even topped up £5 expecting a little better speed and connection at least, but nothing and where my £5 has gone is anyone's guess. Absolute rubbish and a scam. They need reporting by more customers and fined for misleading and fraudulant advertising. As for a name change EE, it won't help them, and given time hopefully they will be prosecuted.
Reviewed by arzathon
on 27th Nov 2012
Would have to agree with every bad word said about tmobile..had the dongle, so bought the sim..explained in the shop what I wanted it for..no problem..no mention of 1GB or the fair User policy..so after 7days I had the shock of my life..suddenly what had been a good enough service turned into a nightmare of a joke...and couldn't do anything about it for the remaining 23 days...wanted to check this out some more so bought another 30days worth..and again after exactly 7 days I get the same message had used up my allowance..so..it's an automated system isn't it...doesn't matter what you use after 7days you'll be told that your allowance is up...and back to the tmobile version of the internet..fair user policy..lol
Reviewed by Anon
on 20th Nov 2012
All I can say is if I could rate T-Mobile 0 I would the service is disgusting for the amount they charge and claiming full unlimited internet access then capping it at 1G on the FUP is false advertising. Which may I add is against the law and greatly misleading to the consumer. This is my first experience with them and it was awful it will most definitely be my last!!! They will not get my custom again and I will advise anyone who asks to stay away from T-Mobile they are Rip off merchants. Quoting the person below I completely agree with this, if a company has to keep merging and/or changing its alias for custom something must be hugely wrong with them!!! "Do not join the new 'EE'! This is T-Mobile attempting to get away from its pathetic tarnished name it has received due to poor customer service. If they only listened to customers and improved their service they wouldn't have to change their name!"
Reviewed by Anon
on 7th Oct 2012
T-Mobile is the worst product on the Market. Before they merged with Orange you could get free surfing between 12 am and 4 am without it affecting your fair use policy! Since Orange took over, they stopped that and your Fair use Policy wears out within a few hours of surfing. Forget You Tube, you will never experience the joys of videos. You are penalised for being a 'Pay as you Go' surfer with Â£15 a month getting you just 1GB a month. The customer service are a joke. Do not join the new 'EE'! This is T-Mobile attempting to get away from its pathetic tarnished name it has received due to poor customer service. If they only listened to customers and improved their service they wouldn't have to change their name!
Reviewed by melvyn marshall
on 7th Oct 2012
t mobile are great to me i complained and was on the phone 3 hours they gave me 10 gig only paying for 1
Reviewed by Jo from UK on 29th Sep 2012
I have had my mobile broadband with T-Mobile for a few months now. Not had any
problems to be honest. This for me is a decent back up internet when my 'main'
broadband isnt working. I think the prices are fair. But would be better if
the FUP were more generous especially concerning VOIP calls. General speed is
fine in my area. I ended up stranded at a train station and this was late at
night and I couldnt get home. I had my laptop but there were no wireless networks
available. I had my dongle with me and just loaded it up with credit. This meant
I could buy a ticket and get home safely. I think its a neat little device and
does its job. I would reccommend as a back up internet. Its not a long term
substitution to get online. But is perfect for travelling and having access
for a fixed charge as a pose to paying extortions for pay as you go internet.
Reviewed by aaron
on 27th Sep 2012
I am the very sad owner of 3, yes 3 T-mobile dongles! Only because i was having to use 2 pre-pay 120 dongles simultaneously to be able to get any where near through a whole mth with out using up the whole fair use policy! (which i never really succeeded in doing!) but on the 21st Aug this year i came bk to the country after 9 mths away. Topped up one of my dongles with a £5 to do some quick internet searching only to be hit almost straight away with the "fair use policy" page so I went to my local car phone warehouse to ask if i could buy just a sim card for my 2nd dongle as it was lost some time ago! they told me that wasn't possible so i ended up leaving with a 90 day pre paid dongle again for t-mobile! after about 2wks if that1 i got the same old message page from t-mobile.. only this time because of the fact its 90 days pre paid i assumed it would re set its self after 30 days to 0 only 32 days in & its still on fair usage restrictions! why? a m i going to have to suffer this for the full 980 days? & if yes how comes? there's no way i use 3 months worth of data in just 14 days!
Reviewed by T mobile broadband.
on 16th Sep 2012
Has to be the worst product on the market. Connection problems low speeds and a content lock that will drive you insane. If you enjoy waiting for pages to load then its great you can sit watching firefox and other browsers loading icon for ages. If you need broadband this certainly is not the right product. O2 whilst more, at 2.04 per day works out better unlimited wifi at many wifi spots and the speed is usable. Even 3 who i do not like, have pages loading quicker and more productive software. And you will also find the 192.168.1.1 page a complete nightmare over and over it redirects instead of the page you want, if it type in google i expect google in the end i had to set administrator settings to block in browser redirect. Overall an incredibly poor product with low usability and many low level flaws. I took mine back to the store and under sales of goods act demanded a refund. Not suitable.
Reviewed by Lee Holden
on 26th Aug 2012
Do not choose T-Mobile!!! The Fair Use Policy wears out within an hour (even when your browsing text websites, and not You Tube. The Customer Service dont want to know)! It is pathetic! You spend £15 and Fair Use Policy expires in an hour of normal browsing (IE, Non You Tube), it is absolute rubbish coverage (as of - 25th August 2012)!
Reviewed by Chris from UK on 21st Aug 2012
The 'always browse and email' policy is throttled back to make it slower than
dial up, so you can go off and make a coffee whilst google loads. T-Mobile should
re-brand themselves as 'The retro broadband provider' because their service
gives you an excellent taste of what the internet was like surfing with a fax-modem
back in 1997. So if you are considering T-mobile then don't, hit your back button
immediately and avoid them like the plague. There are many other Mobile Broadband
providers out there and they all do it far better than T-Mobile.
Reviewed by molly from scotland on 19th Aug 2012
absoloutly hate the fair use policy it doesn't let me watch youtube or play
games on facebook and it's really slow it's ridiculous going to have to switch
to a different broadband sorry tmobile
Reviewed by Hatethisproduct from England on 22nd Jul 2012
Had this for a while and just like everybody says the product sucks, your allowance
will not even last you 2 days *not even an exaggeration and that's moderate
you'll constantly remind yourself that for the same price you could have full
unlimited broadband without these limitations.
My biggest bugbear however *this issue being the reason why I actually smashed
my dongle into pieces and made the effort to post it to t mobiles offices expressing
they can have it back and that particular Dongle will no longer inflict suffering
on anyone* is that it disconnects constantly, and I mean constantly! With absolutely
no warning, then as soon as you reconnect (by the way despite it disconnecting
without telling you, you actually have to manually disconnect then redial) but
EVERY time this happens nothing will load properly until you are subjected to...."THAT
F'N FAIR USE SCREEN" *thinking about it still makes me angry* it's t mobiles
fair use policy screen that pops up as a homepage for you EVERY time you reconnect
and won't let you do anything until you look at it,it's their "Reminder" that
you've just been shafted and have basically no usage left so there's £15 you'll
never see again.
AVOID! this isn't even "Broadband" in fact, despite them calling it "Broadband"
they even say you shouldn't use it as such...then don't f'n call it something
it isn't surely that's a matter for the trade descriptions act?
Reviewed by JD
on 22nd Jul 2012
Having had to suffer with this dongle for nearly a year I'm now in a position where I can finally get proper broadband, like..actual broadband not "Give us £15 a month and we'll allow you youtube for a few hours". I managed to bypass the usage BS using a proxy and would advise everyone with one to do the same but out of all its flaws...Slow speeds, CONSTANT disconnection (without being informed until you hit enter) the absolute worst *and this is the reason when I get broadband I'm going to smash this dongle and post it to T mobile* is EVERY time you have to disconnect/reconnect manually you can't go back to what you were doing, you have to open another tab and force the "Fair Use Policy" page to open before it will actually let you do anything and frankly nothing can make me go from 0 - want to kill somebody quite as quickly as seeing that Fair use policy page. Can't wait to get sky next week as for £7 extra I also get a phone line AND it's actually Unlimited! Only buy this product if you intend to use it on the go or for an emergency this is by no means an ideal substitute for decent internet.
Reviewed by DaveyP from England on 27th Jun 2012
Don't touch this with a barge pole! It doesn't matter what time I use it, day
or night, the performance is nonexistant. Most of the time the available download
speed is no faster than 4kps, but usually it hovers around 1.2kps. On one of
the rare occasions when the stats pane said 49kps was available, I could still
only download at 5kps. Add this to the fact that the thing disconnects itsself
about 5 million times a day, and even die hard T-Mobile fans will have to admit
that this is a big steaming pile of pooh. I've had it for two months. No way
on God's earth there'll be a third. Robbery, pure and simple.
Reviewed by sue from uk on 7th Jun 2012
cheap but annoying as it keeps losing connection
Reviewed by John
on 17th May 2012
The 4PM To Midnight Restriction is a joke! I mean how is 4pm to 12 Midnight peak times? It should be more like 6pm to 10pm
Reviewed by Dean from UK on 15th May 2012
dont watse your money on this. You will regret it from the moment you get it
trust me when I say this even for browsing emails it sucks. I take part in online
surveys and most of the time cant even complete them for the fup, despite being
told that I can still browse blah blah blah. even a poor phone line service
would be better no discoonecting all the time and befor the t mobile trolls
get on my case Im situated in the top of my building and just across the valley
from me is a mast so no question about signal quality due to location Its a
poor do when I have to wait till 1 AM before I can use my PC for online gaming
and even then I have the continual headache of disconnect reconnect. sort it
out T mobile for you will find you wont have any customer at all
Reviewed by Robert Jones from UK on 10th May 2012
T Mobile 615 Stick
It's a bit of a con really, Luckily I paid just £10 for the dongle (and £5 top-up.)
I have not got a land-line so thought this would be ideal. Stupid fair deal
policy, does it really affect performance if some people are downloading a film?
I had the 80% text and also that I'm able to watch BBC news still, WOW! On the
box '... without having to worry about the confusing MBs or GBs' no because
you don't get a lot.
Reviewed by Ross from Uk on 27th Apr 2012
Don't use this at all. It's over priced and you cant use VOIP communications
beside teamspeak, and when you do it counts as downloaded data and messes with
your usage. Its funny how they have statistics of how much gig you use in a
day/week/month yet the fair use policy only tells you you're at 80%. Why cant
we check how much fair use policiy we have? They put the fup policy notice at
80% because they want you to spend more money! Dont use this its a con
Reviewed by Jeremy from England on 5th Apr 2012
T-Mobile's Fair Use Policy is absurd. The data allowance is too small by a factor
of 10 and is not made clear to potential customers. T-Mobile deliberately conceal
the truth. And they prevent access to the iTunes store and sites like Yahoo
Messenger. I would not recommend T-Mobile for mobile broadband. A waste of money.
Reviewed by Listen people from England on 23rd Mar 2012
Your all right the FUP is annoying but people, there are ways around this, you
can still listen to music on youtube just avoid the high quality ones, and torrents
are not totally affected by the MB cap, so just chill and find a way around
Reviewed by Z S Khan from UK on 15th Mar 2012
I hate my t mob broadband because I take 5GB per month by £20 per month but
when I only use my 2.2GB they asked you compleate your data in fair use policy
& not only this but if I go to my shop for the problem they asked sorry we can't
do you only call their service no. & they are receiving the call but you weatting
a long time to answer then they cut the call.... I am only from 1 month but
relly hateing my t mob......
Reply by paul mills from british on 7th Apr
the best network two b on is 3 network its the best 4 internet data and cheaper
with there add on u can get. buy
Reviewed by Patricia Barnes from UK on 14th Mar 2012
T Mobile Pay as you go ..... TERRIBLE for 3 months has not worked and they have
taken £50 from me. It works for 10 min of the day (on go slow and takes 8 mins
to open a website) about 9 mins to send and email. I have emailed them 43 times,
to NO AVAIL. This is surely fraud?? taking peoples money and not providing the
I am looking for a petition now to sign or might start one myself out of principle.
Sick of them. I had to buy an O2 dongle which is fantastic. Oh and it doesnt
stop there.... the two kids and partner also have T Mobile and so that is about
£350.00 down the drain. T Mobile totally useless !!!!!
Reviewed by martin from england on 6th Mar 2012
well i live in county durham and the signal is so hit and miss,its quite annoying
and i live on the top of a hill?
Reviewed by gerard from UK on 5th Mar 2012
cant believe this provider has any customers at all , even writing this I had
BAD BAD BAD , AVOID
Reviewed by JD Lynch from England on 3rd Mar 2012
Pretty bad product in a way that sorta capitalizes on those that can't for whatever
reason get full broadband, i'm on PAYG £15 a month 2gb allowance. needless to
say that goes pretty quick (I KNOW I shouldn't post this but it helps me a LOT)
https://www.proxfree.com/adult-proxy.php <------ use that exactly as you would
google to go onto sites/Youtube. I can actually use mine just like broadband
apart from I can't download anything, but spend most of my days streaming/watching
t.v shows without being hindered by the lack of allowance. That aside the disconnection
rate is rediculous sometimes and the worst thing is it doesn't even tell you
you're disconnected til' you press enter/next then have to manually disconnect
and reconnect that's a pain!
Reply by Stevo from Scotland on 1st Sep 2013
Cheers man,,, Thanks for the linky. ;-)
Reviewed by TB from UK on 26th Feb 2012
Can't get a phone line so the T-Mobile wireless pointer option on contract seemed
a good option. Can use it with the iPhone and laptop at the same time. No real
issues apart from the 1gb data running out quickly but I knew that would happen
as I watch a lot of video. Can still use internet otherwise unlike the 3 payg
mobile broadband WiFi dongle, once the data has been used up you get cut off.
Only issue I've found is sometimes iTunes on the iPhone doesn't connect so I
have to reset the WiFi.
Reviewed by bobhatestmobiledonglr from durham on 26th
sorry but this a big rip off i cant even top up after i used my fair usa policy
DO NOT GET THIS DONGLE!!!.
Reviewed by clara from uk on 26th Feb 2012
I regret getting this, it disconnects half way through, I have to restart it.
A few times I used 80% in a week and few days later I used it all 100%, I can
still go on social networks but not much else and I din't even watch any videos
or download, and I hardly use it much, some websites don't even download all
the site, Think i'll change to O2.
Reviewed by glowman99 from england on 26th Feb 2012
TMobile dongle 625 keeps disconnecting, sometimes after 30 secs of connecting.
Very annoying when writing emails or playing online games. I have a £10/month
contract but having to use an O2 dongle to write this.(More expensive, but much
Reviewed by yvonnesbeenhadbytmobile from uk on 21st Feb
stay well clear .....if you use your allowance then you are on a go slow until
the next month ive used 80% now on my 7th day so for the next 21 days im not
able to go on ebay ect....i can go on but not see any items ect as it wont down
Reviewed by chris from uk on 20th Feb 2012
When I first started using the T-MOBILE DONGLE I was using the 7 days for £10
setting and using it to set up web pages with pictures. The fair usage block
kicked in fairly quick. I started buying the 30 days for £15, at which point
I'd finished applying work to the site and was dismayed after around just under
two weeks my 'fair usage' had been exceeded! I bought more credit only to find
that I could'nt use it and had to wait until the full 30 days had passed before
'being allowed' to buy more 'fair use' days. After what seemed like an eternity,
the month passed and I bought a further 30 days. AFTER TWO SESSIONS OVER TWO
DAYS (approx. 7 hours) MY MONTH'S FAIR USAGE WAS UP!!!!!!!!!!!! I'd watched
around half a dozen music videos, sent about four emails, and spent the rest
of the time surfing shopping sites for a birthday present! Where did my internet
usage go!!!!!!!!!!!? I've had enough of companies offering much and delivering
nothing, money's tight and I can do without being ripped for the little that
I have, so when my credit,s spent, so will be the T MOBILE DONGLE.
Reply by Marcus from UK on 14th Mar 2012
Depends how you set up your laptop or computer and whether or not you use Windows
- I'm not sure about Mac. Windows has the annoying habit of downloading updates
automatically. I would not be surprised if you haven't changed the settings
for this, because it is highly likely that that's what has happened. Music videos
are considerably small in data size, and e-mails even smaller. I suspect it
is something to do with your update settings. Check your Windows Update settings
to see if that is the case. I had to reinstall windows 7 at one point, and ended
up having to download substantially more than just a gig's worth of updates
Reviewed by J.good from england on 18th Feb 2012
quite happy with their dongle for 3 mths at £15 per mth, so decided to take
18 mth contract...£10 a month now committed..LO AND BEHOLD, we now get cut off
EVERY few MINUTES !!!! what a CO-INCIDENCE !!!!!!!! absolutely disgusting.....Does
anybody know what to do ? JG.
Reviewed by ManikB141 from England, London on 17th Feb
I Hate This Broadband. It is just terrible, i've owned this for about a year
but i regreat buying it ever since. I can't load videos and can't even browse
properly. And even if i buy 30 days, my FUP runs out in like 3-5 days.
Reviewed by Warren from UK on 17th Feb 2012
Big mistake.... A complete load of rubbish, AVOID AVOID AVOID..... Also do not
recomend to anybody....
Reviewed by don from scotland on 10th Feb 2012
Do not buy a T Mobile pay as you go dongle. Utter garbage. Keeps freezing, constantly
have to connect/disconnect it and then you have the fair usage policy, you can
stream youtube for about 15 minutes and then you have reached 80% of the fair
use policy.What a load of rubbish!!!
Reviewed by gee from london on 6th Feb 2012
Beware using this product will cause u to smash your laptop/pc to smithereens...Biggest
load of rubbish ever...stay well and truly clear..
Reviewed by Kenny from Scotland on 22nd Jan 2012
Terrible. I have to reset the connection every few minutes as it keeps bottoming
out and freezing. Even sending emails and basic browsing is a nightmare. Streaming
movies is impossible.
Reviewed by jbridges from england on 19th Jan 2012
had it almost a year on 1gb £10 a month, works perfectly fine for me. the complaining
fools shoulda checked the availability in their area before purchasing. i live
near bristol, so i have full 3g all the time, fast speeds i can watch vids,
play games if i wanted. completely unlimited website usage. yes the fair usage
thing pops up fast but all it does is stop you loading vids. games, and the
standard internet work perfectly fine. you might have trouble with rubbish flash
sites(that have video intros) but apart from that its more than what i expected.
Plus the portability is great for road trips/holidays within the country. much
like a mobile phone you won't have a perfect signal everywhere, i've only had
problems within busy days (christmas/new year) same as you would expect for
other net providers.
Reviewed by Nunny from england on 15th Jan 2012
just got a pay as you go dongle from t-mobile, works great on 3g even with just
1 bar. my fair usage went after about a day, but it hasnt stoped me playing
online games at full speed. recomend for gamers. even playing tf2 and thats
a bandwidth vaccum
Reply by Dean from UK on 15th May 2012
I was reading this comment and had to laaugh at it. I have had the T mobile
dongle for 6 months or so now, when I first started using it it wasnt so bad
could connect to games during day with only the odd lag spike since before this
post however I've found most of the day I cant even connect to play online games,
such as GFWL and steam. Even playing on face book games now is a nightmare.
I find when I buy a months worth the fair usage policy of 1 gig is used within
12 hours of purchace leaving me stuck with retrictions for the remainder of
the month. I then have to wait till as late as 1 am to get my gaming fix. Im
not a vampire and so obviously dont want to spend all night sat up on my PC,
but am finding that is the only time its worth using and even then its not worth
using. Keeps disconnecting/ reconnecting, and before some T mobile employee
starts going on about location I have 98% qaulity connection 99.9% of the time.
It boils down to T Mobile being rip off merchants. I feel like putting my foot
through my PC most of the time which would be silly considering the money in
it and the fact its t mobile's fault not my poor old PC. I once would have endorsed
this product not any more.
Reviewed by laxynd from uk on 12th Jan 2012
absolutely terrible. The monthly fair-use policy is way too small, and not 'fair'
at all. And the speed is slow too.
Reviewed by Casey from USA on 11th Jan 2012
T-Mobile broadband sucks and you can't cancel it because of the poor service
without them charging you $200 for an early cancellation fee. I never had a
problem with my Cricket Broadband. I switched to T-Mobile to consolidate with
my cell bill. "Vengeance is mine, sayeth the LORD!"
Reviewed by tom from uk on 11th Jan 2012
the t mobile fair use policy cuts in if you only use e mail and stuff like e
bay etc ,In my opinion its rubbish and would not recommend t mobile
Reviewed by FORMATION KINE from freance on 9th Jan 2012
Please avoid any mentions of video streaming or file sharing
Reviewed by Rehan from UK on 8th Jan 2012
I just bought T-mobile dongle for broadband but i am sorry to say service is
so poor and even i cant connect to yahoo webcam . right now every where we have
competition and data is going very fast but last 5 hours i am unable to open
yahoo webcam because of slow speed is very slow
Reviewed by yusra from scotland on 7th Jan 2012
please do not buy t-mobile broadband!!!!! do not make the same mistake i did!!!
i was previously using 3 mobile broadband and i was paying £7.50/1gb per month
but i changed to t-mobile for the £10/1gb/per month because they promised "unlimited
browsing" THIS IS A VERY BIG LIE!!!! 3 then offered me 5gb of £8/month so i
went back to t-mobile after an hour to cancel the contract but they "dont cancel
contracts if u have left the shop" so now im stuck with this rubbish internet
for 18 months. The network is rubbish, the internet keeps cutting off and i
have to repeatedly keep refreshing the page and disconnect and reconnect like
5 times in about half an hour. Also pictures appear blurry and take a very long
time to load. PLEASE STAY AWAY FROM T-MOBILE INTERNET (the phone service is
good though) if u reali want good internet, 3 is by far the best and the cheapest,
i hope this review helps u make ur choice :)
Reviewed by Seb
on 7th Jan 2012
Very poor internet service, If you get scammed by one of their phone contracts and cancel the payment because the contract has actually expired, they cut off your internet until you pay an extortionate phone bill. A company to be avoided!
Reviewed by Errol from United Kingdom, London on 6th Jan
RUBBISH. Save your money. Enough said.
Reviewed by steve17bf2 from uk on 4th Jan 2012
Mila K - It is unlimited. T-Mobile by far the best internet dongles, £30 for
3 months browsing.
Reviewed by Si
on 3rd Jan 2012
Ping times are high, coverage is patchy and they block outgoing email sent via some email providers.
Reviewed by Mila K from UK on 1st Jan 2012
Guys please be AWARE and stay WELL FAR OFF TMobile... They promise you unlimited
mobile broadband with fair usage policy. BUT after you finish your miserable
1 Gb you speed drops to 0! And 6 attempts out of 10 bring you blank Internet
page "No data received". I have just complained to Ofcom, hopefully they may
be able to forbid advertising this miserable broadband as UNLIMITED.
Reviewed by T-Bloke from uk on 31st Dec 2011
STOP! thi is what u get from Tmobile after 12pm gmt u get FREE!!! youtube also
stream vids from sites like vidbux and solar movies!! FREE!! even after you
exceed FAIR USAGE so perfect to WATCH YOU TUBE late at night on. ALSO, if it
freezes refresh video page then, .... if no good reinsert dongle works a treat
EVERY TIME, u cannot skip forwards or back though ok so u know u must pause
everytime as no rewinds it will kill ure entire hour streamed movie!! so to
conclude, BUY A T MOBILE FREE VIDEOS AFTER 12PM IN THE UK LOVE IT.
Reply by Dan from UK on 3rd Jan 2012
This is true for plans registerd before Feb 2011. Anything after is subject
to the new limits and there is no off peak usage for new ppl. Meaning once they
exceed 1GB they are limited untill end of booster. People registerd before will
continue to get the 12-16:00 Unlimited off-peak usage. Only HTTP/HTTPS/POP3/
protocols are enabled when exceeded usage.
Reviewed by Denise Mahmood
on 29th Dec 2011
i have tried for 3 days to fix security problems the internet is so slow its really a joke and the sad thing is the other networks are worse in the area i live. Tmobile was ok up until 3 weeks ago dont know whats gone wrong
Reviewed by mel from england on 27th Dec 2011
really poor a real rip off the fair useage policy is anything but fair
Reviewed by Jock
on 27th Dec 2011
This horrid company scams it's customers with lies about fair usuage policy. Stay clear, and save your hard earned cash for those who deserve it.
Reviewed by tim from england on 18th Dec 2011
i bought a t-mobile dongle yesterday,easy set up and suprisingly fast speed
for the first day,but the day after it has been working slow and freezing on
websites,the speed is totally rubbish now and definatly not worth the money!!
Reply by allen from uk on 18th Feb 2012
This is what happened to me, 1st day with new dongle (E173 tmob) speeds good
but tried downloading anything, just failed (in manager drops to 0.00kbps) &
after 10-20mb stops download completely (even though I hadnt even reached the
1GB limit) Its strange because I see this E173 has different client IP to previous
(E1630) one. Previous Tmobile dongle I had didnt drop any downloads. It seems
like theyre capping the new dongles/SIMs or something, (I tried new SIM in old
dongle but seems to slow down like E173, so Im thinking definitely this new
package/SIM. I called customer service, the tech guy told me theyre not capping
it at all & started blaming the sites Im visiting lol. Ive definitely noticed
a negative difference. I wish I had just topped up £30 on my previous dongle,
but I thought as theyre offering the E173 7.2mbps dongle included for £30 with
3 months included, thought it would be nice to get a faster dongle, now I see
it was a big mistake :(
Reviewed by and32 from UK on 16th Dec 2011
Read the comments of other people and have to say i have had my contract t-moble
usb dongle for 2 years now. When first used was slow but system been upgraded
in area and works a treat. Being used for sons Xbox live game play. Using computer
as modem. At the same time internet surfing on computer is also no problem.
As for downloading video's and such of course you are going to use more bandwidth
and allowance. As for blocking sites or content lock as they call it one simple
phone call could and did remove it from my dongles sim.
Reviewed by Harvey Turner from UK on 10th Dec 2011
I pay £5.00 per month for mobile broadband dongle with this bunch and you might
think that's pretty good. It's so cheap because I have had a mobile with them
for years and I threaten to leave. I get a full signal all the time and when
you can stay on-line for more that enough time to check you e-mails you can
do it anytime. But that's the point... it just logs off when it likes... Ive
been on the net this morning and it has logged itself off around 15 times in
the last half hour... Also, no good for downloading anything bigger than, say,
5 or 10 meg... only just above dial-up speed and will cut off anyway after a
short while. It's not worth five quid a month so you'd be mad to pay full shop
price... besides, if you do want to get on your phone to customer services,
it ain't that good and it'll cost you even from your T-Mobile phone.
Reviewed by minxy from uk on 9th Dec 2011
Do NOT Give away £180 per 18 months it's not worth it, you can't upload photos
nor download important updates for your pc and if you do manage to get those
important updates guess what?????????? you exceed ur fair usage therefore have
to endure painfully slow 90's speed internet, do ur self the biggest favor and
avoid like the plague................. minus 10 for the con
Reviewed by liz hayden from uk on 8th Dec 2011
The uk pre pay dongle has been adequate for accessing the internet for information,
face book and e mails and booking hotel rooms. I have found it ok for light
use . Cant comment on downloading movies etc or using on line tv. Dont use this
when on the move.
Reviewed by darren from uk on 6th Dec 2011
it has got to be the worst broadband on the market cant wait until my phone
contract is up so i can get rid of that as well. I also dont get the always
browse anymore cant even get 4 on demand as that keeps on stopping, never again
Reviewed by Arlene from scotland on 2nd Dec 2011
i could only watch 1 video on YouTube before it told me i exceeded the data
Reviewed by JAMIE C from ENGLAND on 2nd Dec 2011
I will agree with all the other complainants comments here. the website is also
difficult to use, when you are trying to select a plan after topping up.. around
in circles, is all I can say. A RIPOFF. I recently payed £15 for 30 days use,
I was on it for about 20-30 mins max, watching a few videos, then I was informed
I had exceeded my allowance. Emailed them to be told I would get a response
within 7 days. junk. I will rate it MINUS 10
Reviewed by Jamie from England on 1st Dec 2011
Absolute rubish, I was told of download speeds of 8mbps, i'm lucky to get 0.1kbps.Unusable!
Reviewed by Colin from England on 28th Nov 2011
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Just had same happen to me as paul from uk on 21st Oct 2011, original limit
3Gb then down to 2Gb and finally last month was told @T-mbl shop my sim had
to be replaced (*old top up card kept by shop) as it was not suitable for new
technology coming in. I now find that £15 only buys 1Gb of fair use. Pure and
complete con its about time Trading Standards and Consumer Protection Agencies
sorted these highway robbery tactics out for good. Complain to MPs and European
Parliament to get this stopped. I rate T-Mbl minus 5 stars for value+honesty