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T-Mobile Broadband

 In a nutshell  

Last updated October 2013

T-Mobile isn't the fastest of the 3G mobile broadband networks. However the basic price of 7.50 per month does include an "always browse and email" guarantee even if you exceed your data limit, and the USB modem or USB modem stick is provided free of charge on pay monthly.



T-Mobile offers mobile broadband using a USB modem stick. Ofcom's survey of mobile broadband, published on 26 May 2011 found that T-Mobile offered slower average download speeds than most other providers. This survey was based on 4.2 million tests run from September 2010 to December 2010.

The combined T-Mobile/Orange network now covers around 98% of the population and includes access to around 1,000 Wi-Fi hotspots around the country. 

User questions

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I cant get no of days on my t.mobile wifi.

Asked by tony from england on 30th Nov 2016

Why does EE not let me check my balance or top up after midnight ?

Asked by Angel from UK on 13th Jun 2016

How to add additional data to my dongle once my usage limit has been reached?

Asked by sam milligan from uk on 8th May 2016

T-Mobile Broadband user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it, and please ask questions in our User Questions section above. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 1065 reviews:

Reviewed by richard from uk on 11th Dec 2016
Buy 30 days for 15 all ways run out in 10 to 12 days like i can not even browse have to buy more more and so on.

Reviewed by Cherry from uk on 30th Apr 2016
You can top up a fiver on a pay as you go tmobile sim, send MONTHWEB to 441 and get internet for 30 days. I think you only get 1gb but can still browse and email after the FUP. You can put that sim in your dongle as well as your phone.

Reviewed by bryan bonning from u k on 9th Mar 2016
am having problems almost all the time topping up my mobile broadband

Reviewed by Brido from Scotland on 10th Nov 2015
to begin with, (the first two months), the whole family could use itit for gaming, netflix and youtube etc
since then we have had a few minutes of video playback on a top up and then nothing, but for the price we paid buying the dongle we dont want to lose money, but for what you get, the price is a false economy as for a few pence more we could get talk talk installed.
we also had problems topping up through the t-mobile dongle, it said we didnt have enough download speed for their own top up page to display so we have to now remove the sim, put it in a mobile and top up using the phone, however, one night when we were in the middle of trying to topup after the 30days had expired, the dongle kicked in and we had the fastest internet connection we have ever had, we were able to watch youtube, netflix etc on all devicesand download a 4 hoyr youtube video in less than 20 seconds, so this glith when our net had expired, shows this dongle and t-mobile is capable of much much more than is available at the minute, buy thr customer care is atrocious.

Reviewed by Stephen from UK on 8th Nov 2015
Tried using my dongle for the first time in a while. Put 10 on and selected the any 7 day plan, money has gone and it says "you have 7 days left from your any 7 days"
"Scroll down to select one of your days"

But there is absolutely no where I can select a day to use!
Any body had this issue?

Reviewed by H. Shearwood from UK on 16th Oct 2015
I always buy 30 days mobile broadband for 15, which is good value, although you cannot use videos or download after a specific time, this doesn't bother me, the only problem I have is....when my 30 days credit is running out I buy another 15 credit, but when it does run out my 15 credit disappears so does my internet connection, I have to phone them every time, really annoying, its a 084 number so it costs me, if its their problem not mine should be a freephone number, apart from that happy with the service.

Reviewed by ag from uk on 30th Sep 2015
The 'any 7 days in month' deal is still broken, you get one day and the other 6 disappear. They know this by now and have left the deal on their purchase page just to steal from people.

Reviewed by Amelia from England on 24th Aug 2015
Can't FaceTime or anything and for 15 a month psht no and I have problems topping it up all the time.

Reviewed by paul gerard from uk on 24th Aug 2015
T-Mobile is totally garbage. When I first got my dongle, I could play online games, watch videos, anything between 12am and 4pm. Now, after like 30 minutes I can't do anything but emails n sites where you can only read stuff. No tv, no vids, games, nothing. It is a rip off and total garbage n as useful as a chocolate tea pot.
Why is this allowed to go on? I am disgusted and so angry.

Reviewed by HB from UK on 17th Aug 2015
T-Mobile is possibly one of the worst providers I have ever used. Within minutes my so-called ''fair use policy'' is used up instantly. I've never been so angered. For example, yesterday evening I was downloading something and it cut it right off - ending my download. Furthermore to my complaint, their connection is always inconsistent. Its quite a rare day that's actually fast. Anyone's who's willing to purchase this - don't. You'll only get yourself into a mess and start picking up cars and throwing them!!!! Soon, I'll be looking another provider that isn't as bad as T-Mobile.

Reviewed by DS from UK on 11th Aug 2015
T mobile 'broadband' is so poor as to un useable. Avoid. Incredibly slow, frequently crashes and cuts off. When topping up, transactions often aren't credited and it takes ages to receive a reply. Terrible but still not as bad as 3.

Reviewed by Adrian from UK on 1st Jul 2015
This technology is not ready for mass market, the dongle can`t hold a signal. Nothing more to say.2015.

Reviewed by Arif Islam from united Kingdom on 24th Jun 2015
I paid for internet booster 6 months for 20. First month was fine, as we approached second month, I kept on receiving texts my usage is finishing, I thought ok I will call up t-mobile next day and ask them about this. Next day came and I saw my Internet back so this was good, however, I may was allowed to browse through the net, I was limited, so I could not download or watch videos or my tv shows through any apps due to.this..

Reviewed by Mr Smith from England on 20th Jun 2015
T mobile were fine.
EE were appalling.
BT? Time will tell, so far, not good. Keeps failing to connect.

Reviewed by Mick from England on 14th Jun 2015
I have had T.mobile dongle for over 4yrs. Its never been very fast, but workable. But...i topped up on 28th May with 30 for 3mths. Almost straight away i was having probs. I could connect, but within mins i lost the conection. This happend continually ,by the 3rd day i was fed up. Rang customer services. That was a BIG mistake. Took 40 mins to be connected, then got cut off. Second time i had the phone put down on me. Both times i was trying to explain the prob with people who could not understand ENGLISH. Its a poor joke. I took my lap top to repair shop,got clean bill of health. Took lap top to my son,s homes. Same problem, lose conection within mins. Went to EE shop and got very little help,but they did give me a new sim to try. No good,conection still lost within mins .I really do not know where to go now. I have over 2mths worth of cred left on this dongle and no real way of useing it up. I am disgusted with T.mobile servis and their customer servis people.

Reviewed by T-Mobile. sucks from none of your business on 14th Jun 2015
It sucks im totally switching it keeps connecting me then disconnecting me and stop saying your better than Verizon. Like stfu.

Reviewed by Chelle from United kingdom on 6th Jun 2015
Absolutely disappointed, had a text yesterday saying my smartpack was due to finish in 2 days, woke up this morning and its already been stopped i cant get hold of ee to find out whats going on... not the 1st time this has happened
I will be leaving ee this afternoon
not happy at all

Reviewed by Joseph from United Kingdom on 1st Jun 2015
This has got to be the slowest and worst mobile dongle in existence. it constantly fails to load pages and when it does load it takes so long, you forget why you were visiting that page in the first place. It is impossible to topup the credit online and you have to use the topup card that came with the dongle. I can only assume that EE are deliberately strangling the bandwidth sped in an effort to get users to buy one of their more expensive options.

Reviewed by Mike from UK on 31st May 2015
Like many others who've submitted reviews on here I recently purchased the 7 days in 30 deal to keep me connected whilst travelling. Lo and behold when attempting to use a second day I was informed I needed to buy more time. Attempting to speak to customer services whilst on the road was a waste of time - took too long to connect with a real person and on a non T Mobile phone the cost was astronomical. Further usage was purchased a day at a time. On arriving home and eventually getting hold of customer services on the land line it took three attempts before I got someone I could understand. Even then it became obvious that this agent was not familiar with the FUP and tried to tell me I'd used all my allowance on day 1. He reluctantly agreed to credit my account with 7 days which never happened. I finally resorted to a letter of complaint and to be fair received a reply about a week later with the total usage I paid for on my trip credited back to my account. So, it seems there is a glitch with the 7 days in 30 package and that it is a complete waste of time and money calling their customer services. However I was impressed by the speed of the response to my complaint letter and also of the speedy credit to my account. But would I recommend T Mobile? - no afraid not.

Reviewed by Nigel from UK on 21st May 2015
Any 7 days in 30 doesn't work. Just paid for a single day to access the net. No option to use 1 of 6 days I had remaining. Someone owes me 6 days worth!

Reviewed by Draph91 from UK on 17th May 2015
I am starting to lose my patience with t-mobile, first I wasted 10 for any 7 days the last time I used it and now I wasted 2 for a day which WAS supposed to activate after I used up the 3 day offer I wouldn't recommend this to anyone and come to think of it, EE is now owned by BT isn't it.

Reviewed by Kerry from Uk on 27th Apr 2015
I am so angry Iv topped up 30 pounds in less than a week n they say I have used 3GB in that time I was with Giffgaff and I never once in a month used 2GB let alone 3 I will be changing networks very soon n recommend Giffgaff as I was with them for 3 years and only changed due to phone upgrade and being EE only!! If your thinking of going with EE don't do it they are a rip off!!

Reviewed by dave kawalski from england on 24th Apr 2015
had a t mobile dongle for 3 weeks now and it is brilliant and as fast as my talk talk and i am not getting ripped off every month as which was the case with talk talk, legalized robbery, if i was paying lots of cash in to my bank account i probably wouldn't have noticed talk talk pilfering my money average 80 per month,

Reviewed by dawn from britain on 12th Apr 2015
I have t mobile it true that after a short use they say that I use up my fair trade policy but they still let me browes the internet send email through my Hotmail account and it seems I can do some down loads until my time runs out. I also had difficult getting into my t.mobile account since it change to ee but manage in the end as ee diverts me to the site.

Reviewed by Mike from UK on 6th Mar 2015
I am at my wit's end with EE. I only switched from Vodafone because their top up system was rubbish. T-Mobile dongle used to work fine but I have had persistent problems once time expires, with topping up. Now, I just topped up with 30 (6 days early) and it won't go to the internet, just says I have no days left and no credit. I ended up making 3 phone calls, following which, eventually they put 30 credit on there. They claim I have used all my data but I don't believe it - particularly as I haven't used it for 2 weeks.

Reviewed by caroline from uk on 22nd Feb 2015
very difficult to top up my mobil dongle hate it

Reviewed by lesley from uk on 19th Feb 2015
I totally agree with everyone about t mobile there rubbish! i put 30 on for 3 months iv not even used a month and they say iv used up my fair use policy!!! it stinks of a rip off ,bloke on phone said its becasue i leave my laptop on,iv not done any downloading just amazon facebook emails ect! now they say no money left ,now i cant even get on there page to top up GRRRRRR im changing had enough

Reviewed by Thursdaycat from UK on 25th Jan 2015
T-Mobile is second only to Three in difficulty of use, inefficiency, poor connectivity and general rubbish. The only thing going for them is that, unlike Three, they do not publish dishonest coverage maps.
However, at the moment, they have my money on my top-up card, their purchase site will not connect properly, and their helplines do not work 24 hours!

Reviewed by Amanda from UK on 21st Jan 2015
This is absolutely appalling. You sign up for TMobile mobile broadband and you get fobbed off with Orange or Limited Service which means you can't do anything at all! I have rang up about this a couple of times and they just don't want to know!!! I am shelling out 15 a month for this. . .and what for? Nothing!!! Its an absolute con. Plus the anniversary day for your top up gets shorter and shorter. All they do is want more money from you. I wouldn't even give this one star, but I have to rate it. DON'T go with this provider its absolutely daylight robbery!

Reviewed by ann from uk on 4th Jan 2015
I have unlimited internet but every week for at least two or three days i don't have Internet access at all- tmobile is really terrible as a internet provider.

Reviewed by mark Cornwell from England on 3rd Dec 2014
Nothing but a waste of money since EE started. Also my fair use runs out in minutes even without doing anything. It's a complete ripoff.

Reviewed by Jo from uk on 29th Nov 2014
i added 30 to my account for mobile broadband for my laptop dongle.. i had a 30 for 3 months waiting to be added today when my internet ran out.. instead of it adding straight to so i can continue using internet for the next 3 months..it vanished saying time ran out and i had to use the remaining 4 balance to add 2 days internet usage instead. T mobile are a disgrace and since EE have taken over it has been nothing but problems for me. i have been with t mobile for 6yrs and rarely had any problems until EE took over. Biggest rip off merchants ever. What a joke

Reviewed by Jon from UK on 24th Nov 2014
I have a mobile broadband dongle from T-Mobile it is useless. Their system is always broken. Top up by voucher? Send VO 1111222233334444 (voucher number) and hear nothing back. NO RESPONSE from system. Send BA or BALANCE to 150 hear NOTHING.

Try top up using the online webpage, click takes you to cannot display page (because there's no money on it)

TMobile and EE are complete morons running a service.

It doesnt work! I have paid and cannot top up?? WHY TMOBILE ?????

Reviewed by Anthony Townsend from United Kingdom on 23rd Nov 2014
T-Mobile broadband dongle is complete rubbish, Keeps disconnecting. Is usable sometimes for maybe ten minuets or so off peek ie, in the middle of the night. Virtually unusable at peek times with pages taking literally five minuets or more to load, even before I have gone over the "fair use policy" I like to play internet chess, and I have lost count of the number of games I have forfeited from a won position due to being disconnected, which is infuriating. An absolute ripoff at 15 a month. I would strongly advise people to avoid this joke of a service.

Reviewed by Mark Bowers from England on 10th Nov 2014
Their mobile broadband is fine when you have it. However, now the seven days in a month package seems to be expiring before the specified 30 days are up (sometimes as soon as one day after, it's recently cost me twenty pounds for two days usage). Also, now that they're part of EE, the Top Up button no longer works because the Top Up website is blocked until you've bought some internet usage. I've complained online about the seven days in a month expiring early, and complaints are supposed to be replied back to within three days, but I've still not heard back from them after a week.

Reviewed by People Power from England on 1st Nov 2014
Well that's me finished with T-Mobile! ( A wonderful sense of relief has finally descended.) No more hours on the phone complaining. I had to laugh. They offer you a choice, by paying 50p so you can be answered more quickly. The reason they gave for this was...some people are in a hurry! Ha!ha! I'm not in a hurry. I enjoy waiting to have my complaint heard. As a matter of fact, when my complaint was finally heard and no resolution was made, I developed a warm relationship with the customer service person. It drew a tears to my eyes when the conversation was over. When calling about the dongle issue..the 7 days a month package, in reality, is just a few hours, if your lucky! It is false advertising and a full blown rip off at best. My phone is also with them and it took an hour to cancel my contract when it expires! So if you place any value on your hard earned money GO Elsewhere. If you place value on long drawn out conversations that get you nowhere, then give T-Mobile Customer Services, a call. They will discuss any issue you wish to raise expect that of ethically resolving your problem.

Reviewed by e jakes from uk on 31st Oct 2014
your fair policy stinks

Reviewed by anna from england on 29th Oct 2014

Reviewed by SMS from Uk on 28th Oct 2014
just topped up my t-mobile dongle with 15 for 30 days (expecting 3Gb data limit)and after using 1Gb got email saying I had reached my data allowance and can now do virtually nothing apart from email and browse - what a rip off. Have now organised to have a phone line and internet provider - t-mobile dongle, say hello to the rubbish bin

Reviewed by David Ellis from England on 21st Oct 2014
I have to do a lot of job searching and for that reason T- mobile is a bargain, 15 for 30 days is not bad, i have used 3 network and for 2.99 they give you a crummy 500 MB which is utterly useless, a total rip of, it goes in less then 3 hours, no good for job searching,T mobile may not be the fastest but at least for 2.00 you do get 24 hours,so as far as it goes i would recommend t-mobile if you need to spend a lot of time surfing,but i accept that everyone has a different opinion,but as for 3, how on earth they get away with there rip off pay as you go tariffs is beyond me.

Reviewed by michael Rustman from england on 6th Aug 2014
bought a dongle from t-mobile/EE asked also for the content lock to be removed firstly its very slow and to top it up the EE/Tmobile shop who i asked to remove the content lock and said they had done it and uon arriving home checked and nothing has been done and what happens no email address to be able to pass comment so from my point of view the service i terrible to say the least un less anybody can mail me with address of someone i can email about this bad service

Reviewed by mike from NE wales on 4th Aug 2014
Preloaded 3GB 3months excellent, but since purchased another 3months credit service has been a disgrace, lack of service, when i do get a service it is around 1 bit per minute, the slowest mbb i have ever had, i will not be recommending this heap of junk anymore, i will never be able to use majority of the 3gb purchased due to poor service, am looking for another provider

Reviewed by HTH from UK on 14th Jul 2014
Havent used my t-mobile dongle for three months, but have some funds on the account.
Try to use these funds to buy some time and I'm told I've already exceeded the fair use policy !!, yet I haven't used it in three months !.
Have tried various options to get this resolved, but no success as yet.
What's the point of having a backup option if you can't use it when you need to ?.
I will be stealing well clear of EE / tmobile from now on.

N.b. all problems are re the sim account - no hardware problems.
If I hade the HW I would make sure it can't be sold with an EE /tm package !

Hope this helps

Reviewed by William from U.K. on 11th Jul 2014
I reiterate everything David W says.I have similar experience.I find the customer service absolute rubbish.I have been on the phone to them about the increased charge but find out that ee are nothing to do with "T" mobile and act as a shield for T mobile.In the two hours I was put through to 5 different people and no one would discuss their Fair policy.I have therefor cancelled my T mobile direct debit .I was charged 42 on July 7th for a contract that is for 10.per month.As for the speed of their internet.At best intermittent. .Basically I am angry about the way I have been treated and the difficulty of speaking to "T"mobile.I will contact the ombudsman about this.

Reviewed by David W from England on 17th Jun 2014
Had dongle with T mobile for years, 1GB but always way over, sometimes 7GB of browsing but only ever paid 10 each month, now EE as of Mays bill want an extra 2.50 per day for going over my limit, i queried the bill (over 87 ) they said it was correct, i've cancelled my direct debit, let them chase me for the extra as i'm only paying the usual fee.....going all the way with this to the ombudsman

Reviewed by Simon from UK on 14th Jun 2014
I bought a Huawei wifi and a Tmobile pay as you go sim in 2013 and have used it on holiday with several devices connected. For limited use such as email and occasional browsing, it works well. However while customer services have been always helpful, they have often been misinformed and inconsistent in their advice.

If you live within the boundaries of Tmobile's view of fairness, this is a useful fallback when travelling.

It is very easy to go over the FUP. And inconveniently the warning texts go to the wifi device. To see them, you need to connect with the USB cable, rendering some of the benefits of having a wireless device a bit pointless. However, if browsing, you get a screen pop in your browser when you go over the limit.

If you blow the FUP limit, you will be restricted. To get round this you have to use a different SIM to get another connection. You cannot extend or boost what you have bought. So if you buy 14 days access and blow the FUP on day one, you wave goodbye to 13 days of full connection. Using speedtest, before breaching the FUP my download was 0.7Mbps, and afterwards it dropped to only 0.1. It was a different time of day so not comparing like with like, perhaps. Even at 0.1, you can browse and email happily.

My Advice
1. Although it is more expensive, if you are dependent on the device for more than email it is best to buy one day at a time, so the reset period is short.
2. Have more than one SIM as a contingency.
3. Keep the device plugged in and the My Broadband software running so you can check how much MB you're using, You can see this in the Networks on the Taskbar if it is just one PC, but not if you're using it as a hub. You will also catch the warning texts this way.

Reviewed by shikira from United Kingdom on 11th Jun 2014
I purchased one of the new 3G mobile broadband USB dongles (Huawei) from T Mobile in store, just two months ago to replace the old one I also purchased from them in 2009. I had parted myself with 27.99 for the new dongle that came with three months free Internet booster. For reasons that I am not clear; the dongle often 'freezes'- along with any webpage I happen to be visiting.

Clearing the web-browser history/cookies; uninstalling any outdated software programmes that could be conflicting with Google say, does not resolve the problem, and I have on more than one occasion uninstalled and re-installed the dongle to no positive effect. I regularly keep my pc up to date; check for outdated drivers, and ensure there are no system port errors. My PC is almost three years of age, however, has all the latest software as well as a Windows XP operating system.

The fault definitely lies with the Huawei, yet if I was to return it back to T Mobile for technical-fault analysis - it will take anything up to a month to have it returned as had done this with them in the past with my old dongle. I still have the receipt and one month of free Internet browsing left, so unsure of what to do other than take it back for a full refund under warranty, and get a whole new replacement!.

Reviewed by Julia from UK on 9th Jun 2014
Hate T-mobile. I have never been able to either top up or buy online without ringing them up from a landline. This weekend it allowed me to buy a day but wouldn't let me top up. Told me I couldn't put money on to that number - a number I have used for 2 years. After 3 phone calls during which they did accept my top up, still couldn't buy time so this crummy company now has my money which I can't use. Fpr some reason or other they couldn't - or wouldn't - connect me from the phone call, which they have done in the past. Just kept telling me it would be ok now and to try to connect again. Well, it wasn't.

Reviewed by ch from United Kingdom on 7th Jun 2014
t-mobile ( not very ) had an auto booster but used up 'fup' so cancelled & bought a normal mnthly booster, recieved txt ( congratulating me as tho id won it? ) informing me it starts right away! im still waiting, they had my money right away tho!

Reply by Julia from UK on 9th Jun 2014
Yes. they are good at taking your money, poor at providing the service you have paid for.

Reviewed by Charlie from England on 23rd May 2014
Absolutely rubbish. Borderline fraud.

The ee payment system has to be one of the most stupid things ever designed as well.

Reviewed by robert from U.K on 19th May 2014
I have had T-Mobile broadband for six years. The reception has always been good. I did initially get caught out by the 3 a day charge when they introduced it without telling anybody. Now I log in and check my unbilled usage constantly. I'm on 5GB for 9 a month on an 18 month contract. My problem is that in the last few weeks the reception has been poor, flicking between HUSPA and 3G all the time. Naturally EE tell me its my USB modem that is faulty, but I hear that this is a common problem with 3G now that they've introduced their 4G service. Also they will not renew my contract at the present rate, it will go to 15 for 5G monthly. Therefore I have to switch to 3 as they offer 15G for 15 per month, and always have done. Their reception cannot be worse than the present reception from T-Mobile.(I have a 3 phone)

Reviewed by Nicole from Uk on 17th May 2014
I'm changing from Tmobile they are greedy, I put on a 10 smart pack and I get a SMS saying that I have used all my data and that's within one hour of putting it on. The downloads on my iphone are all games I can play offline. So why do they still take all my data? It just doesn't make sense. My hubby said its because I have a iphone.
For people who use lots of data try this
www.mobi-data.co.uk they give a way free mini sims
& for 10 -15 a month you get a bucket load of data and if you pay for 3 months they double your data.

Reviewed by Jan-Marie from UK on 29th Apr 2014
T mobile does not offer unlimited internet anymore, they changed it without any warning. I purchased my dongle in 2011 with unlimited internet now only get a download allowance then a trickle feed from 4pm till midnight when allowance is up and from midnight to 4pm not quite a 1mbps line down - Yet on first top-up can be speeds of over 10Mbps ...... Where is OfCom why do they let these Telecoms companies get away with robbery and cheating the public?
There needs to be a massive shake-up within the industry to stop this happening.

Reviewed by Jan-Marie from UK on 29th Apr 2014
T mobile does not offer unlimited internet anymore, they changed it without any warning. I purchased my dongle in 2011 with unlimited internet now only get a download allowance then a trickle feed from 4pm till midnight when allowance is up and from midnight to 4pm not quite a 1mbps line down - Yet on first top-up can be speeds of over 10Mbps ...... Where is OfCom why do they let these Telecoms companies get away with robbery and cheating the public?
There needs to be a massive shake-up within the industry to stop this happening.

Reviewed by michael gornall from england on 19th Apr 2014
I spent 15 yesterday,and 24 hrs later,with little useage went over my acceptable useage policy.only went on youtube,i feel this is unacceptable!

Reviewed by Simon Davies from UK on 15th Apr 2014
Terrible, Deutsche Telecom (T-Mobile) call it broadband but I can barely open an email with it, and I live in London which is hardly "off grid".
Simon Davies - Meteorographica, London

Reviewed by sam from uk on 12th Apr 2014
3 month dongle, went over my fair use policy, rang them 3 times to try and buy more internet credit but cant until the 3 month preset dongle runs out. What kind of company turns away a customer with money to spend???

Reply by Simon from UK on 14th Jun 2014
The same happened to me. I bought a Huawei device and 14 days access so we had email on holiday. I quickly used FUP up in the first 2, through not understanding what I was doing and looking at some shared photos that turned out to be v large files, then had to wait for the 14 day purchase to expire. The sent texts were of course hidden in the dongle, which is not accessible! Now that I know, I will buy short periods at a time. Another approach is to have more than one SIM in your suitcase. I spent many wasted hours on the phone to T-Mobile before we worked out what had happened. Not a good use of holiday time.

Reviewed by May from UK on 7th Apr 2014
I had broadband with BT for years, never used more than 1GB a month. Got a 3 month t-mobile dongle as I thought it would be cheaper. I exceeded 1GB each month, which I thought was odd but there was no penalty. Signed up to 18mth 2GB 11 per month, exceeded my limit without knowing and got charged 28. So, according to my Contract, I have limitless BT Wifi, a way to solve my problem me thinks. But, I have no password, so I phoned Customer Services and 1 hour 46 minutes and 32 telephone charges later, I still have no way of getting onto Wifi just a load of twoddle which included: we'll call you back...six hours later, phone BT they'll give you a password and take the SIM out of your dongle and put it in your phone! So, still thinking it was odd that I was using so much data I've just plugged in my dongle, only touched computer to put up statistics page and I've filmed my computer using 423KB of data in 10 minutes. Odd that as I never touched my computer once, let alone do anything on the Internet. But, the thing is I'm desperate to have broadband this week as I'm trying to complete on a house, so had to sign up to 4GB at 15 a month - who needs muggers when you have t-mobile doing daylight robbery.

Reviewed by M Davies from UK on 3rd Apr 2014
Tmobile must be the worst mobile company out there with the worst website to go with it, The only reason I have anything to do with it is that where my friends live in Wales it is the best mobile broadband coverage, Absolute rubbish. I put 15 on my sim card & no way can I convert it to broadband.

Reviewed by fuktmobile from uk on 19th Mar 2014
I hate T-Mobile. Just put on 30.00 Oooo what a wast of my time and money.

Reviewed by EE HATER from UK on 24th Feb 2014
I top up 5 every month & they send me a text saying that I've used up all my internet data 'fair use policy' my booster includes unlimited internet and black berry messenger... I've topped up again after my booster has run out & they have not reseted it.

Reviewed by ConvalescenceOfEuphoria from UK on 15th Feb 2014
I topped up 10, early; just one day before my pay-as-you go Smart Pack recurs but it took 1 off my credit! I went on just for what (?) 2 minutes, I checked my allowance, and WHAT!? EE, you suck!

Reviewed by anthony from uk on 13th Feb 2014
for browsing and using the internet its not a bad deal, they are getting more annoying now by constantly showing the fair use policy message every day, they seem to have cut off all streaming now. useless for people that want to download and watch videos.

Reviewed by adrian from uk on 3rd Feb 2014
shame there is no 0 stars option.

Reviewed by TOM from UK on 28th Jan 2014
Ive had this since 2011 and at the beginning it was quite good. For the past few months it has gotten worse and worse. Sometimes i try to connect for 5-8 hours and it doesnt work at all. Been to the store with no help whatsoever. Called customer service and no help and got charged 10 pounds for 15 minutes of listening to terrible music while being on hold.
Before I could watch Youtube for a few minutes. Now it wont work at all. No videos work at all.
Sometimes it takes 3-4 hours to be able to connect to Facebook.
T-MOBILE is horrible. Cant believe it's 2014 and i get 11 kbps.

Reviewed by noe from uk on 25th Jan 2014
Hello, watching all these comments im am wondering if it is not in our right to just stop the direct debit from the bank ? I have just got a dongle of 1G and after one week without streaming i have exeeded the 1GB wether they say it unlimited browsing !! don't get this so I won't pay if they charge me extra as I am trying to log in to see my accoutn and it won't let me !

Reviewed by Dave from UK on 18th Jan 2014
Only had the T-Mobile dongle 6 months and its been terrible.
I got it to use when I was away from home or as back up if my home wireless router ever malfunctioned.
After paying 15 topup in November it went down for 9 days.
I topped the balance up on the 17th January and although it has registered that amount it won`t connect to the internet as the site is down.
I won`t be topping it up anymore, I will be buying another brand of dongle. Leave T-Mobile well alone, waste of money and no customer service.

Reviewed by ed jaques from uk on 17th Jan 2014
their fair policy stinks at least dick turpin wore a f....mask when he robbed people

Reviewed by p from england on 9th Jan 2014
under NO circumstances purchase this garbage. a complete waste of money. the fair usage policy is a utter joke. the removal of unlimited downloads between 12-4pm without any notification is an example of the disdain they hold their customers in. that was the last straw. only used the dongle when i was working away from home. fortunately, as a payg customer i shall not bother to top up and use this worthless piece of junk again

Reviewed by Jack Brackenridge from england on 2nd Jan 2014
Topped up my mobile WiFi 15 and after an hour of browsing you tube it said fair use exceeded!also even if i top up i cant access you tube or i player etc til the month has expired!thinking of swapping to 3 at the end of the month!they have unlimited internet covering all video viewing.have been with t-mobile for about 10 years but seems they're getting worse,have no other problems with them though,shame.

Reviewed by tony smack from england on 27th Dec 2013
if you intend on using t mobile,beware.lol.i had a two year contracy eiyh them for unlimited usage,then all of a sudden it changed,all i got was fair usage.fair usage,what a joke.anyway i told them in wanted to stop the contract and was told that i could not.so i went to my bank,stopped the monthly payment,and when t mobile told me i was in breach of contract i replyed that i would be more than happy to go to court and exspose their scam.that was over a year ago now,not a whisper from them since.do NOT use t mobile in any capacity.

Reviewed by Elaine from UK on 24th Dec 2013
Stay away from the mobile broadband contract. Took out the 1GB data allowance for 7.50 per month. Was told you can browse and e-mail as much as you like. You can indeed, HOWEVER, at astronomical cost to you !!! Discovered that for the past two months I have been charged by t-mobile over 30 per month for this because once you exceed the 1GB of data you are charged 3 for each day that you use the internet. I have used the internet for browsing only (no you tube, or no videos etc) You are no longer slowed down as i was led to beleive by the sales team, you are infact charged!! Im very upset and annoyed

Reviewed by markus from uk on 12th Dec 2013
i hav it i cant watch youtube it cut of day2 at is to slow

Reviewed by joe from usa on 8th Dec 2013
I strongly recommend you to STAY AWAY FROM THIS COMPANY!!! they are stealing money! I've been using tmobile broadband internet for about 2 years and i had some problems before but nothing serius,but yesterday when I finished my pass I got another one and I paid with my credit card, and the next day just 4 or 5 hours later i tried to acces the internet and i found that my new pass was already finished without even touch my comp, called cs, and they said the same, and there's nothing you can do about it, they just steal yor money, that's the way they pay you for beeing a valuable customer. STAY AWAY FROM THIS COMPANY!!!!

Reviewed by Richard from UK on 28th Nov 2013
Waste of money, just fails and is so so slow. Use my phone as it is more reliable.

Reviewed by Jenny from UK on 14th Nov 2013
Absolutely don't touch T-mobile with a barge pole! Slow connection, difficult to manage top-ups, useless help. Never, never go near them!

Reviewed by Dalila from UK on 13th Nov 2013

Reviewed by Josey x from UK on 27th Oct 2013
Just come from Aus where i had mobile broadband with optus(usb stick-pay as u go)bought a T-mobile pay as u go. Absolutely disgusting, in Aus it would already be off the shelves.I bought a 10 pound voucher with the stick & after 2 hrs navigating the menu system could not locate any input field to enter the vouchers serial number-still havn't found it.With OPtus the payment options are so clear & straight forward, even someone who is a novice at computors would work it out....which is the way it should be, not some ridiculously complicated process.

Reply by Shirl from UK on 6th Jan 2014
Just had exactly the same problem. Even when contacting T-mobile by phone after passing through various options was abruptly told to go online. Plug and play? I don't think so!

Reviewed by shannon from england on 25th Oct 2013
T-mobile boradband rubbish$ don't alwayc connect

Reviewed by chris from uk on 19th Oct 2013
avoid after leaving due to slow speed they blocked my mobile phone so think twice about discount offered to mobile phone customers no money owing on account plus net gave me 24 m/b as to ee 6 m/b

Reviewed by Seb from UK on 16th Oct 2013
T mobile does not offer unlimited internet anymore, they changed it without any warning. They cut off my internet connection, and the first 2 calls I made to them, they claimed t mobile would never cut off my internet. the third customer support person I spoke to explained that I had been cut off.

They told me my allowance was 1gb per month. I only signed up to the contract because it was clearly sold to me as unlimited.

To top it off, T mobile refused to sell me a landline connection unless I take responsibility for the engineer they outsource encase he damages another person's phone line. This is just one of the ridiculous things I have been told by their customer support and by no means the most outrageous.

I strongly recommend everyone to avoid this company at all costs, there are much better deals around. I now share a BT connection with several people which costs me a lot less, and its about 20X faster than the connection I had with T mobile.

tmobile speed averaged 350kb/s bt is giving me 10mb/s


Reply by David G from UK on 5th Jan 2014
Sounds like "Misrepresentation Act 1967" to me, in which "it shall be an offence to make a misleading statement in order to procure a contract"

Reviewed by deb from united kingdom on 10th Oct 2013
Nightmare fair usage policy and can't buy extra. tmobile sort it out :(

Reviewed by nicky millar from UK on 3rd Oct 2013
I topped up broadband yesterday!! 15 for 30 days, i have done nothing other than check emails and use Facebook. Yet less than 24 hours later i have used 80% of fair use!! Time to move to a competitor. Complete rip off. Wish i read the comments on here before being sucked in by T-mobile.

Reviewed by chris from london from UK on 3rd Oct 2013
3 years ago this was an ace service,but now it has been chopped and slashed down to a con trick. The hardware has all dissapeared off the system and is now for 4g equipment.Orange 3g signals are no longer visible or available. All the guff you hear about 4g making fixed line bband obsolete is just hot air,as the providers have paid too much tax for the licences and in the u.k. this will always be the case! Tmob are the worst offender,and have 'form' regarding stealing from old tech customers,the same as they give piggyback network users 2nd grade reference in busy areas. Truly SHODDY CON TRICK CLIP SHOP CRIMINAL OPERATORS,and I have found bogus forum posts from their staff from tom's hardware to which hi fi.. Ignore the 5* reviews .

Reviewed by kimberly from uk on 1st Oct 2013
T-Mobile is appalling... a total rip off

Reviewed by Brian from England on 18th Sep 2013
T-Mobile broadband is absolutely rubbish. It's so slow it's unbelievable. It often goes at 5 kb/s, I'm not joking.
Maybe I'm being unfair, maybe all mobile broadband is bad.
But it really is bad.

Reviewed by smith from UK on 18th Sep 2013
t-mobile will ` NOT ` let me update software ie flash , abode , anti-virus software plus updates from microsoft are few and far between most links are redirected to t-mobile main page or are showng dead links including youtube facebook, the in shop/phone help uselesss content lock always on even after requesting it to be removed still there 3 time i have asked it to be removed but nope its still there + 1 hour of video use a month well i`m pulling to plug going on sky broardband i`m done with tmobile.

Reviewed by samgp from uk on 11th Sep 2013
If you are on a contract tell them you wish to leave due to poor service unless they can offer you a deal.

We got it lowered to 5 a month with 3gb usage...

We watch youtube by using opera with a user agent switcher (makes tmobile think we are using another browser)

Still sucks though and i would avoid tmobile at all costs!

Reviewed by Stevo from Scotland on 1st Sep 2013
Utter Mince...15 for about two hours on youtube then nothing for the rest of the month...used to get unlimited downloads from Midnight to 4pm...now nothing. Never buy this service, if you can call it a service...If i could give it -5 stars i would it's that much of a Rip Off!!

Reviewed by Olly from UK on 27th Aug 2013
Haven't got a positive thing to say about my experience. You don't get unlimited internet just unlimited disconnects, unlimited bandwidth restriction, unlimited speed capping and unlimited apathy & ignorance from their staff. T-Mobile should be charged with fraud. I'm never topping up the dongle again and will certainly avoid T-Mobile products and packages in the future.

Reviewed by dom from uk on 23rd Aug 2013
awful customer service.very rude and argumentative.i bought the 7.50 a month 18month contract.big mistake.dont touch this company.if you exceed the fair use policy which i dont believe the figures they bill you 3 pounds a day, even if you just login to check your emails its 3 pounds.they dont care about how much data you have used they bill you anyway and after a few days of exceeding the usage your monthly bill is in the hundreds for 1gb of data and if you want to cancel the contract they charge 200.its a scam.stay away

Reviewed by Sean from UK on 15th Aug 2013
Initially this wasn't such a bad deal for me 15 payg 2gb limit, but it was unlimited after 12pm until 4pm. This suited me as I mainly used at weekends. On the whole it was fast enough to use YouTube BBC iPlayer etc.

However, as of August '13 they withdrew the unlimited service (didn't get a text or anything) after midnight and after 2gb was used you effectivly have a crippled internet connection for the rest of the month. There is no way you can buy extra top up, you have to wait until you are due to top up again. When I brought this up in store the sales lady denied they ever offered unlimited access, and effectivley called me a lier. I telephoned their customer service and they knew what I was talking about. So, I ended opting for propper broadband with BT/SKY and get unlimited for 5 per month more with far superior speeds.

Reviewed by George from uk on 9th Aug 2013
Terrible customer service, they have a very bad attitude and seem to let long standing customers go without any offers to keep them.Very bad performance overall regarding speed and continuous disconnect.This was my experience i was with them for 2.5 years "mug"

Reviewed by Ben from UK on 5th Aug 2013
If you like average speeds of 150kbs, having to reconnect many times per day and contracts that change with no notice or recourse T-Mobile is the network for you.

Reviewed by Charlie from UK on 30th Jul 2013
One hour of T-Mobile Broadband, still within my usage limit.

18:02 - Your state is set to Offline.
18:02 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:04 - Connected again and rejoined chat.
18:06 - Your state is set to Offline.
18:06 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:07 - Connected again and rejoined chat.
18:10 - Your state is set to Offline.
18:10 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:11 - Connected again and rejoined chat.
18:12 - Your state is set to Offline.
18:12 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:14 - Connected again and rejoined chat.
18:16 - Your state is set to Offline.
18:16 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:16 - Connected again and rejoined chat.
18:19 - Your state is set to Offline.
18:19 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:19 - Connected again and rejoined chat.
18:22 - Your state is set to Offline.
18:22 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:22 - Connected again and rejoined chat.
18:27 - Your state is set to Offline.
18:27 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:27 - Connected again and rejoined chat.
18:30 - Your state is set to Offline.
18:30 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:31 - Connected again and rejoined chat.
18:37 - Your state is set to Offline.
18:37 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:38 - Connected again and rejoined chat.
18:39 - Your state is set to Offline.
18:39 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:43 - Connected again and rejoined chat.
18:45 - Your state is set to Offline.
18:45 - Lost connection to Steam, will rejoin chat automatically when connection regained.
18:55 - Connected again and rejoined chat.
18:58 - Your state is set to Offline.
18:58 - Lost connection to Steam, will rejoin chat automatically when connection regained.
19:03 - Connected again and rejoined chat.

Reviewed by Charlie from UK on 28th Jul 2013
Pile of junk with up to 100 disconnections a day. Sometimes getting 5 minutes or 1 minute of internet usage before another disconnection.

I'm sick of paying them money in phone calls to complain too.


Reviewed by Jack from UK on 2nd Jul 2013
I,ve been unfortunate enough with having to suffer with this very poor broadband service by T-mobile for over a year, I must be a mug because they defiantly shaft you for your money.
Ok so they have got a fair use policy but it makes no difference as I've been at 0.00MB and start downloading a file about 150MB and it cuts my download off three quarters of the way though!! (very weak broadband connection, dont count on it if your wanting to download a 'whole file') so by then I've used a fair bit of data up and don't have enough to try again.
It's a real discrace of a service and would not be sad if this company went under, there tight fair use policy and weak connections mean that you can't really enjoy and have a pleasurable experience with this. Avoid T-Mobile at all costs they just want to take your money and give you back a poor service.

Reviewed by mark from uk on 24th Jun 2013
bought a dongle 30 pound for 3 months ,the next day the fair use policy came in and I am back in the 90s like being in syrup (if you want to play games don't bother with these dongles)

Reviewed by gail robson from england on 8th Jun 2013
had nothing but carry-on with this t-mobile dongle pay as u go which costs 10 a month. honest to god don,t make the same mistake as i did. Fair user policy wot a load of rubbish!!!!!!!!

Reviewed by Margaret Bardell from UK on 8th May 2013
The stick is useless. Doesn't work in Manchester or Liverpool. I was told by Esme in the Manchester store that it would work on the IoM. I told her I was very surprised to hear that, took her at face value and so downloaded a month's worth and as it turned out it did NOT work. I would have needed to buy a booster: 200 mb at 35. As I don't have a T-mboile phone I couldn't dial their help number and the roaming website was inaccessible. I am now looking for a much better and customer-friendly mobile broadband.

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