|In a nutshell|
Date: January 2016
Spark Energy specialises in supplying electricity and gas to tenants across the UK. The company works with letting agents, and also supplies broadband internet to homes.
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Spark Energy user reviews
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Average rating from 3 reviews:
Reviewed by RB
on 24th Jul 2018
Dreadful organisation. Ignore information they are given, Send wrong bills. Give a week to pay on amended bills but a day after issue send you text to say it is overdue. Payments take 3 working days to hit your account so they assume you have not paid and without ant further overdue letter they get a very aggressive and obnoxious debt collection agency to call you (even though they do have your money for the invoice it is down to poor admin they have not allocated it).
Reviewed by MJ
from London UK
on 22nd May 2018
Shambolic company that should be stripped of a licence to operate in UK and should be further fined by the government for abusing customers and not respecting basic consumer rights. For a year now I cannot get the legitimate correct bill from Spark Energy. On several documented occasions he company has attempted to extort money from me, over-charging me and including fake meter readings in issued bills, changing electricity rate randomly without my agreement. In spite of Energy Ombudsman ruling supporting my claims and demanding from Spark Energy to revise the bills and issue a correct final bill for the whole year of 2017, the company still issued incorrect bill with wrong meter readings, with higher charge than agreed and than requested by Energy Ombudsman. Staff at customer service and customer relations team are incompetent and have demonstrated that on several occasions (including but not limited to, by lack of knowledge of consumer rights). My advice is avoid and double check all your bills and meter readings included in your bills.
Reviewed by Andy
on 9th May 2018
I wouldn't touch this lot with a barge pole - they've been chasing a close relative of mine through a debt collection agency (OPOS) concerning a supposed 2-year old energy bill. Spark were not even the energy provider, and the property was vacated well before the period of the supposed bill. Do they just make up names and addresses and hope that sometimes people are so confused that they pay up?
And the OPOS debt-collection agency are outright menacing.