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Sony Ericsson W960i review

 Review: November 2007  

Rating: 4 stars

In a nutshell: Sony Ericsson's flagship Walkman phone is a 3G Symbian SmartPhone.


The Sony Ericsson W960i is Sony Ericsson's flagship Walkman phone and is an upgraded version of the W950i. It's a 3G smartphone running the Symbian operating system and has a touchscreen display in addition to a normal keypad. It's a large phone and quite heavy too, yet it retains a classy elegance, and is quite a usable phone. At least the size does enable the LCD display to be large (2.6 inches). The keypad is easy to use (much better than most recent Sony Ericssons) and the touchscreen feature works well. In addition to the touchscreen menus and the numeric keypad, the phone also supports handwriting recognition using a stylus.

The W960i is a Walkman phone, so let's look at the music capabilities first. The first thing to point out is that the W960i has a fixed memory, so you can't add a memory card, but that shouldn't be a problem as the memory is a whopping 8 Gbytes. That's enough to store around 2,000 high quality MP3 tracks, and is more than most rival phones can offer even with memory cards added. The touchscreen interface is at its best when using features like the music player, as you can literally touch the album art of a song to select it. It makes the music player even easier to use than an iPod Classic. With the Walkman 3 music player you can play, rewind, fast forward, equalise, shuffle tracks and create playlists. There's a dedicated key for starting the Walkman music player. Software is supplied for transferring music from your PC and for ripping tracks off CD's. A stereo headset is supplied with the phone, and you can optionally purchase a Bluetooth headset to listen to your music wirelessly. In addition to the music player, the W960i has a built-in FM radio with RDS.

The predecessor to the W960i came without a camera, which many thought was a major omission. Sony Ericsson have fully taken this on board and the W960i has a powerful camera: 3.2 megapixels with autofocus and an LED flash. It lacks the more powerful xenon flash found on Sony Ericsson's flagship Cyber-Shot phone, the W850i, but is nevertheless one of the better camera phones on the market. The camera can also take video clips, and 3G video calling is available too.

The large screen and always-on 3G connectivity make mobile web browsing and email a reality. The Opera web browser is supplied pre-installed, and a document viewer and editor is available for working with attachments. These features combined with the touchscreen user interface make the W960i into a powerful business tool that can start to compete with the likes of Blackberry. In fact, Blackberry Connect can be installed, enabling push email and contact synchronisation. As the phone runs Symbian, there are literally thousands of applications available for download.

The W960i is a very powerful device with outstanding music capabilities and a good all-rounder in other respects. It would have been nice to see a HSDPA-enabled implementation of 3G, but the ability to connect to Wi-Fi compensates for this to some extent. It would have been nice to have quadband too. It also has a tendency (like all Symbian phones) to sometimes be a little slow and shaky, especially when running applications. Nevertheless, the W960i is in many ways outstanding, and it's only because it's so good that these issues are worth pointing out. Possible alternatives include the LG Viewty, Nokia N95 8GB, Nokia N81 and maybe even the Apple iPhone.

Sony Ericsson W960i features include:

  • Symbian/UIQ SmartPhone with touch-sensitive screen & handwriting recognition
  • 3.2 megapixel camera with autofocus, digital zoom and LED flash
  • Video capture & 3G video calling
  • Touchscreen display: 262,144 colours, 240 x 320 pixels
  • Music player (MP3, AAC, AAC+, E-AAC+, WAV formats)
  • FM radio with RDS
  • MegaBass™, PlayNow™, TrackID™
  • Polyphonic ringtones, MP3/AAC ringtones
  • Speakerphone
  • Sound recorder
  • Messaging: SMS, MMS, email
  • Document editor
  • 3D Java games
  • Picture wallpaper
  • Organiser functions: Alarm, Calculator, Calendar, Contacts, Notes, Tasks, Timer
  • Internet: Opera web browser, RSS feeds
  • Memory: 8 Gbytes
  • Connectivity: Bluetooth, USB, WLAN, Modem
  • Vibration alert
  • Flight mode
  • Triband (GSM 900/1800/1900) plus 3G (UMTS 2100)
  • Size: 109 x 55 x 16 mm
  • Weight: 119g
  • Talktime: 3 hours (3G) - 9 hours (2G)
  • Battery standby: 300 hours (2G) - 370 hours (3G)
  • Video calling: 2 hours

Sony Ericsson W960i user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 212 reviews:

Reviewed by Daffa from Indo on 19th Mar 2014
SE w960i the best...

Reviewed by Shaun from UK on 1st Jul 2011
I've been using my W960i for 3 years now. The problem I have is that you can not connect to your pc. It always gives problems. If you do a virus scan the software will always be corrupted and windows will always tell you "device not recognized". So I can never download music or photos.

Reviewed by Atif kazi from UK on 14th Mar 2011
i love this phone. There is no problem in this phone. There is no auto update software option.

Reviewed by praveen from UK on 8th Feb 2011
it is a worst mobile dont buy

Reviewed by henry from UK on 7th Feb 2011
look good but the touchscreen started behaving erratic. it is now a bomb in ma wardrobe

Reviewed by Ian Morley from UK on 8th Nov 2010
Fantastic phone! I can't believe I have read some really bad reviews on here beneath me! I've had this model for 2 years and 6 months and I have seriously abused the phone. All this talk of it being succeptable to breaking easily is a load of rubbish, as I have dropped it two storeys from a house roof, submerged it in puddles, spilled alcoholic drinks all over it, and had it on dusty dirty worksites on a daily basis... after all that it has a couple of issues but still works fine! The water damage from taking it up a mountain and down the other side strapped to the front of my downhill bike, and conscequently dropping it in puddles has rendered the main charger unit useless but the usb charger ability has been keeping it alive for a few months now. Personally I have never had such a durable phone and especially not one that can do half the stuff this phone can! P.S. the screen faults people say they have had are clearly self inflicted AND they are easy and CHEAP to fix. buy one! you will not regret it!

Reviewed by Vic from UK on 10th Sep 2010
I'm sorry for you guys that had this phone and didn't work for them, I have it for some time, and i had no problem with it. If it freezes a lot, or it stopped working without falling, you should try flashing to a newer firmware, and then update through SEUS, download on SE site. If it's hardware.. you should see if you didn't buy some chineese junk.

Reviewed by MD RAHMATH ALI from UK on 13th Jul 2010

Reviewed by Dimitar_BG from UK on 19th Jun 2010
Hello, there is a way to boost your phone's speed by approximately 30-40%. Just google UIQ3 Speed Boost and check it out! Sony Ericsson phones are the best

Reviewed by Liam from UK on 17th May 2010
Had the phone 2 and a half years never had a problem with it, all the bad reviews are rubbish, look after your phone and it will last!

Reviewed by Suraj from UK on 3rd May 2010
Its d worst phone i have evr seen goin 2 sell it n get a new nokia 6303 classic the only feature to speak abt is the music quality it has d the balance of bass n treble(keeping in mind its a mobile) n d tweeter effects are just marvellous but i dont like the camera the flash is powerful but it need some sort of image stabilisation techniques n i do hate the color rendering n d old se charger connection problm persists multitasking is another issue u have to tap on a very small icon while in any app. To minimise it n theres an option to exit the app n i probably get to touch that instead of task manager the touch sensitivity is terrible options r pretty small to touch with finger thers an option for virtual qwerty but i bet u cannot use it evn wid a stylus..... Very bad phone would not recommend it

Reviewed by rahul from UK on 9th Apr 2010
nice touchscreen display, And sound quality by any other phone.it has 3G, WiFi,8GB Memory.... I like these Phone........

Reviewed by David from UK on 26th Mar 2010
Hi, i am from Mauritius Island and here the distributor have just started to sell this phone series that is W960i. I have bought one four months ago and now i am having problem with my mobile phone. Nothing happened to it, nor it has fallen on the ground from my hand. The matter is that the upper part of the touchscreen has stopped working. I cannot access my media memory, its a real problem you know! I think there is a way to fix it, can u give a full media advice please of how to fix it.

Reviewed by bob from UK on 20th Feb 2010
From what i have seen so far the phone breaks after about 30 seconds LITERALLY, but it looks very nice and works well before it breaks, the speaker is a bit tinny but its stilll good and i hope to have mine repaired SOON

Reviewed by Fayadh Ahmed from UK on 18th Nov 2009
I know im just a 12 year old kid but i qwn tht phone and its nice and all.But like where do i get replacement stylus?the top part just comes out after sometime

Reviewed by Randy Ng. from UK on 15th Oct 2009
don't ever buy this phone. Touch screen is a big problem for W960i and the SE customer service in US not truely like to help you solve the problem. i bought my phone since Jan 8, 2009. After 6 months using, my W960i touch screen stop working. I call and chat live with SE customer support ask for help. They kicked me like a ball, I send my proof of purchase to them twice at 919-573-0394 Attn: Jamie then Stefphanie but they said they could not find it. They told me fax it again. I called my seller and fax it to them again at Attn: Superviser Joey and they say they will call me when the fax coming. I keep waiting and never got a phone call from them. I go online and live chat with Agent Alisa, she told me keep waiting for Joey call. SE make me feel very bad. They make a mistake on there product and not willing to fix it. I would never buy any SE product in my life

Reviewed by Lizbo from UK on 3rd Sep 2009
This phone is amazing, I am absolutely loving it, it can do everything i want and more. The only reason I am not giving it 5 stars is that as said by a few other people on here, it can be a bit slow at times. I would definitely recomend though.

Reviewed by Randy Ng. from UK on 29th Jul 2009
I bought my Sony Ericsson W960i 7 months ago. My phone had freeze up several time and now it is totally dead. The phone can not boot up due to touch screen not working. I tried to re-flash new firmware but it is still the same. W960i is a cool phone, looking good but highly not recommend it

Reviewed by nat from UK on 9th Jul 2009
don't buy this phone. i've had this phone replaced twice and everytime there is something wrong with it. the touchscreen scratches too easily. touchscreen doesn't seem to work now. one of the keypads doesn't seem to work. i've had too many problems with this phone and im glad that i'll finally get rid of it. never buy sony ericsson phones. i've had different models before and after a year they stop working!!!

Reviewed by dylan from UK on 18th Jun 2009
i have had this phone for about a month. i loved it at first but now it is playing up. about 2 days ago i had to master reset it because i towuld not resive text messages, and today for no apparent reason the lcd screen has decided to put a crack down itself. there is no reason for this and the outer housing is perfect. i am now probably going to sell this and buy an iphone.

Reviewed by Dani from UK on 17th Jun 2009
i have had this phone since March 08 - i have grown to hate it. the clunky design the damage the touch screen seems to have picked up just from everyday use (a weird wobbly damage to the centre of screen) i am still looking to buy a SE phone in future just never another touch screen one - might just be me being impatient with this model but even texting is a pain!

Reviewed by Navin from UK on 4th Jun 2009
Everything you could want.... except 3.5 G. Why is there ALWAYS something missing from SE phones?

Reviewed by yusuf from UK on 21st May 2009
i love w960i

Reviewed by thierry henry from UK on 12th May 2009
fab fone love it. only problems are how slow it is but you can easily get used to it. great from se again !

Reviewed by TMD from UK on 1st Mar 2009

Reviewed by bolarinwa angola from UK on 20th Feb 2009
i do like the phone in the way it is a plastic case and has a touch screen.

Reviewed by SE&SBfanLOL from UK on 18th Feb 2009
great fone!

Reviewed by janet from UK on 18th Feb 2009
This phone may have awesome features but have a history of the to touch screen stop working!!!

Reviewed by SE&SBfanLOL from UK on 17th Feb 2009
this phone is awsome!!!!!!!!!!!I've had it 4 over half a year now n I'm sure I made the right choice picking it after looking at N95, iPhone n itself!!!u just need a pair of bluetooth headset 2 feel all its greatness, coz it sounds awsum!!!!! n u have to remove ur SMS 2 a folder u create urself in it so that the incoming folder is free then u'll b able 2 fill it up again (I've just removed my 1360!!!!sms from there n now d phone is as speedy at a 1-formula LOL). A phone is a part of u, so it can be great or awful just depending on how u use it!!!! best regards!!!!

Reviewed by Colin from UK on 28th Jan 2009
This phone is fun as a novelty to begin with, yet becomes such a nuisance after using it for a while. There are many amazing features on it that are particularly useful if you are using it as a business phone, however, the cons far outweigh the pros. Perhaps the most irratating thing about this phone is its speed. When trying to bring up a message or open up your inbox, it can take easily several seconds to come up. Another irritating issue with this phone is where the walkman button as been placed. More often than not when texting, this button is accidentally pressed, meaning your message is cut off half way through and you have to deal with an extremely slow walkman device before being able to close it and open up the messaging again. This is extremely frustrating if on the move never mind when concentrating. Another issue is the responsivness of the touch screen. There have been many times that i have been on the phone and it has hung up because my cheek rubbed against the screen. Poorly designed in my opinion. Don't buy this phone. You look the part, but you want to throw it out of your window after the few weeks of use of the wifi and walkman capability. It needs to be faster and for the main features to actually work! Rubbish Rubbish Rubbish. Even the wifi is a pain, incredibly slow and loses connection more often than it has one. Rubbish. The walkman is slow and the sound quality just doesn't compare to an ipod. Rubbish. The phone is huge and lumpy in your pocket. Rubbish. The camera... Rubbish.

Reviewed by jonathan from UK on 13th Jan 2009
this fone is fairly usable and i do like it, however it has a major flaw. The screen crack incredibly easily. I have now crack 3 screens just while it has been sitting in my pocket. not dropped or abused in any way. my phone company refuses to replace them because it physical dammage. ive had to pay each time. ive never bought insurance for my phones as ive never in all these yrs broken one. until now. think carefully before buying this phone.

Reviewed by John Sean from UK on 2nd Jan 2009
I'm proud to be a owner of this phone, minor bugs and design flaws may bring it down to a few, although its nothing to be worried about. Response time is much more decent than what most people say, very smooth performance.

Reviewed by Ruturaj from UK on 24th Dec 2008
While taking videos we cant use the flash light. This is one of the drawback of this phone.

Reviewed by cris from UK on 11th Dec 2008
I have this phone. I am really satisfied. great features.

Reviewed by Laura from UK on 6th Dec 2008
I love this phone! Nothing really annoys me about it...it's great.

Reviewed by Ant from UK on 26th Nov 2008
Its an awesome phone, TomTom, touch screen games, internet surfing, handwriting recognition...best phone around. The normal keypad makes this phone stand out and much better than the rest of the touch screen mobile generation....not to mention the 8GB

Reviewed by Koosha Bafekr from UK on 23rd Nov 2008
i love it it is amazing all u ppl who break ya phones on ya first day just dont know how 2 use 1 i mean comon every1 knowsd if u take care of ya phone it will be gd overall ***** EXCELLENT

Reviewed by Lauren from UK on 16th Nov 2008
I wanted this phone for xmass nd still do i love SE nd if u no ur phones thn this is gr8 nd plus if ur after music this phone is ace! love it nd hope i get it ! xx

Reviewed by Gulsah from UK on 8th Nov 2008
im going to get the sony ericsson w960i i read it its a really sick phone im getting it but on the sony ericsson page it says 5 megapixels my da way

Reviewed by john greaney from UK on 6th Nov 2008

Reviewed by KevNZ from UK on 3rd Nov 2008
This phone is hotter than my Girlfriend ... Well almost !!

Reviewed by ralph ramos from UK on 3rd Nov 2008
this is the cellphone of the year... hope not only in this year... nyahahaha...

Reviewed by Eddie Lee from UK on 2nd Nov 2008
Had this phone for 9 months now. It's great.. however unlimited message storage if you have more than 800 texts the whole phone slows down to a level hard to use. Takes about two weeks to get used to, but after that its pretty good. Mine has now died, back, 1 and 4 don't work and the touch screen is intermittent on whether it will work or not. My advice is if you're willing to spend this much get an iPhone. It's a good phone but after 6-7 months it looses the thrill and just becomes a pain.

Reviewed by gaye from UK on 2nd Nov 2008

Reviewed by Satyaki, India from UK on 28th Oct 2008
Good phone. Sound quality and video players are great. Camera isn't so good. Lack of xenon flash. Afterall it's a walkman phone. Overall, good. Touchscreen is amazing.

Reviewed by shortee from UK on 28th Oct 2008
this phone was excellent for the first year or so but then it just broke, the camera was the first to go with the phone freezing up completely when the camera option was selected; the only way to get the phone to work again was to take the battery out. The touch screen then became very un reliable for it would work one minute and not the next meaning some of the options were not able to be used. the rest of the phone is amazing though and i wish these two things werent broken on it because otherwise it is extremely reliable!!!

Reviewed by sumit jumde from UK on 27th Oct 2008
this phone has all the qualities which i want in my phone

Reviewed by Adrian from UK on 24th Oct 2008
The only problam I have with this phone is that the walkman keys are only lit up when in the walkman mode so you can't change songs or anything unless your in the walkman

Reviewed by Kenneth from UK on 24th Oct 2008
The phone seem to be a small phone heavily packed.wit touch screen, hot.

Reviewed by Terri from UK on 23rd Oct 2008
Having had this phone for about 8 months I loved it. It did have a few bugs - like it never recognised my boyfriends number when he rang and asked everytime he called if I wanted to add it to my contacts, but, overall, it was excellent. Unfortunately my screen suddenly stopped working over a month ago, for absolutely no reason and I had to return it to O2. O2 can't replace the handset at the moment so it is with real disappointment I have had to settle with a W980i instead...hopefully that will be just as good. For anyone thinking about buying this phone I really found the good outweighed the bad - and if I could have another one instead of the W980i I definately would.

Reviewed by Mick from UK on 15th Oct 2008
Had this phone for a while now, cracked screen twice, 1st time my fault 2nd time it seemed to break on it's on! Having said that it is a great phone, except for the touch screen, but that's just personal preference(and the fact that I have cigar fingers). Camera is ok but don't use it that much. As a music phone it's unbeatable.

Reviewed by Nicola from UK on 11th Oct 2008
I have had sony phones for about 6 years, and I can confidently say that this breaks the mould in terms of , well, everything. it is awful, conpletely unreliable and you often need to move between keypad, jog-wheel and touch screen for the most simple of functions. I am on handset number 4, but the problems do not resolve. It switches itself off, crashes and I really cant be bothered with the hassle of using it.Do not buy this phone unless you want to save money on your monthly bill as you simply wont use it

Reviewed by arissa from UK on 11th Oct 2008
i love this phone! its totally classy with the colours and the shape. even once my friends thought this was one of those PDA phones, some even thought this was BlackBerry. So far i found no problem of using it.. Walkman is really great, and so does the camera! And any other apps. Some people said that they find it hard using the stylus all the time, but i didnt. You can even use your fingertips.. That'll make it way easier. And yet this phone is never slow.. Its just that when you turn it on, it'll take a minute. To me, this phone is just like a mini-notebook. And imo, this phone can beat a lot of phones such as N81, N95 8Gb, iPhone and the latest G900i. Thanks for reading :)

Reviewed by jakes from UK on 11th Oct 2008
ok 4get all the problems it has,i once had it and now i gave t out cuz after a month it lost network and dat was the worst i could get from a phone an now i am usin w910i

Reviewed by IceCreamToaster from UK on 10th Oct 2008
I don't know what the phone is like but it sounds to me that there are alot of idiots that own this phone. Of course if it falls something will happen to it. Even brilliant computers are slow when an app starts up. Nokia n95, mmm... do you have a death wish? The sound quality is the same as a sony ericsson in a can, suxxors.

Reviewed by Chuck SL from UK on 7th Oct 2008
Check this out. I have an ericsson 960i phone. That phone is my baby and its great but I do have problems. It restarts whenever it wants to and is a bit sluggish. I still could live with that though. Then the lcd display had to somehow go and get cracked, I didnt even drop so Im stomped. My phone is dead now. After reading about all the other problems, I love this phone but it just aint worth spending a ton of money for your phone to die eventually.

Reviewed by Gaz from UK on 3rd Oct 2008
Been using this phone for about a week now and generally I am pleased with it. I have struggled with having no D pad for navigating the screen without using the touch screen, but apart from that its been as good as I expected. I flashed Generic software onto it to lose the O2 branding and have found that the phone is MUCH quicker now. All in all, I am happy with the phone, its much easier to live with than my previous SE phone (P990i). One last thing, the Walkman program on the phone has some great features, but a couple of the on-screen buttons are too small to use with your thumb and the volume doesnt seem very load (but this may be done to my headphones, and the 2 adapter I use to plug normal 3.5mm headphones into the SE port on the bottom of the phone due to frustrating lack of a headphone socket built in).

Reviewed by Liam Cross from UK on 29th Sep 2008
Sadly one of the worst mobile phones I have ever owned. I thought this handset was going to be very good, but sadly as with any technology in it's early stages of development, it has it's issues. Just using the phone, you can tell that Sony Ericsson are new to this game. It's rather laggy, the text messaging is so slow compared to smaller handsets that allow texts to be sent in seconds. The touchscreen also appears to be poor. The only thing I really liked about this phone is the scroll wheel on the side, and I can't see why Sony Ericsson don't add this to all of their phones, it's fantastic.

Reviewed by bill from UK on 28th Sep 2008

Reviewed by Wayne from UK on 21st Sep 2008
What a grate phone iv had it for just under a yr now iv had no problems at all the battery life is just grate i whoud say go for one its one of the best phones iv every had for a long time .

Reviewed by Aupam from UK on 17th Sep 2008
Sony Erissson W960i is wonderful business tool, i love this business Gadget. only problem i am facing is i am not geting good free downloadable sofwares. otherwise i am very happy. if anybody knows some good free downloadable software please suggest. anupam_av@yahoo.com

Reviewed by Jerrie from UK on 10th Sep 2008
Be warned if you buy a SE phone which is Vodafone branded you are in for a few disapointments. As you can see Original SE is a bit above the Voda.. in price to you what does tis mean. All of you have negative opinions about SE phones is because you went for the cheaper option just go original then you see the diferance. You'll kick all other made out of you life & stick with SE. Now thats a fact. Vodafone is spoiling SE's reputation & if SE doesn't look at it with a new angle it may well loose greatly so. Most of you the complainants have branded hadsets. Go original then you'll see. Ask yourself how can such a good crafted & highly expensive headset be a rubish of all things it can be.

Reviewed by Jimbo from UK on 10th Sep 2008
Hate it hate it hate it hate it. This phone is rubbish! Don't let them talk you into getting it. I should be okay with it as I've had a couple of Sony Ericsson phones. However - you'll scratch it immediately just by having it in your pocket, music is a nightmare to load onto it with loads of "errors", you can't send a text quickly, there is no joystick to do simple things like scroll through to delete a word on a text, you need the stylus ALL the time, it is slow, if your cheek touches the wrong part of the screen whilst on a call it cuts them off, touching the wrong part of the screen while rummaging in your pocket to answer your phone cuts them off, the camera is poor, internet connection rubbish and slow, battery life is rubbish. Unless the phone is sat beside you all of the time and you have both hands, no life and alot of time and patience to use it - don't bother getting it. It has too many features and is a jack of all trades but master of none. It's too trendy and not functional - although the old joysticks used to stick, believe me - you'll want one again after this thing. If you want music - buy an iPOD. If you want a personal organiser - buy a diary. If you want a phone which has a battery life that lasts longer than two days, a phone which is capable of writing a text within a day and won't want you to smash it - buy a nice little SE or Nokia. Or take the free upgrade, sell it on ebay and then buy a proper phone and a real iPod!

Reviewed by Leigh from UK on 2nd Sep 2008
This phone blasts the competitors out of the water. It is user friendly and is completely adaptable to each individual. This phone is not perfect as it does sometimes freeze if you are running more than one application, but chances are you wont be as testing as me. This phone delivers on all fronts, style, great sounds, great memory, touch screen is functional and practical and the settings are easy to figure out (unlike the iphone)

Reviewed by terry from UK on 29th Aug 2008
wrote on the 22nd march this was a brilliant phone, unfortunatley since then the touch screen has stopped working going to send it back to vodafone for repair. wanted to change it for nokia n95 but was told unless problem occurrs FOUR!!! yes 4!!! times i couldn't change handsets. very dissapointed now as phone was so good before,why don;t samsung or lg have such problems??

Reviewed by muzammil ahmed from UK on 22nd Aug 2008
aparently the worst phone ever from sony erricson

Reviewed by muzammil ahmed from UK on 20th Aug 2008
the wors phone i have ever seen

Reviewed by Adrian from UK on 18th Aug 2008
Now that I've had this phone for over 3 months I felt it was time to write up a quick review. First impressions are that it's a nice looking phone, it fits nicely in the hand, and people always ask what it is! I had to send back my original handset because one morning, for no reason, it just locked up, and then would never start up properly. O2 replaced this within 2 days, and the new one has been fine. Definitely update the firmware, and buy the pro-version of the media manager software so you can transfer videos. In terms of use, the biggest thing it has over the iPhone is the physical keypad. The keys are big, clear, and have a good action. I can't stand touch screen only keyboards, and whilst I admit the iPhone's version is better than the rest, it's still not good enough. The downside of this is that the screen is smaller, and, being a touch screen, there are some things that really do need the stylus as they are just too small. But for the most part it's bareable, once you get used to it, and once you've set the shortcuts up properly. The Camera is alright - the K800's one is better though, the LED flash, whilst much better than the old style ones, is still no match for a Xenon, but all in all, the pictures are usable, especially daytime shots. The UIQ3 os is a bit sluggish though, it is important to close applications you aren't using to free up oporational memory, and I found turning off the menu transitions really sped things up, without actually looking any different. Web browsing is good, but I installed the Opera Mini application and use that over the custom Opera Mobile that has been bundled with the phone, it's much better. Google maps works a treat though, as does the Gmail application. And finally, on to the walkman, well, the sound's fantastic, and with the firmware upgrade, the wait between songs is much less. I'd have to say the touch screen really works well with the walkman interface, Sony have obviously put some effort in here.

Reviewed by ant from UK on 12th Aug 2008
this phone is good and i like it

Reviewed by joe from UK on 6th Aug 2008
i have had this phone 3 weeks. quite hard to use, buttons are 2 close!gets slow and connection for head phone is bad. good 8gb memery! touch screen is to phiddly!

Reviewed by LEO from UK on 23rd Jul 2008

Reviewed by SOPH1E from UK on 23rd Jul 2008
WICKID FONE Got myn on contract yestaday nd it is wickid wooo awsom camra nd awsom evryfin els! BUY IT !!!!!! NOW!!!!!!!

Reviewed by unknown from UK on 23rd Jul 2008
its a great fone i love it there is no cons to it

Reviewed by Tony brooks from UK on 20th Jul 2008
I love this phone, the ONLY problem i have is that i cannot play youtube videos, i had a n95 previous to this and couldnt play them either, thats why i got the w960i, im on o2, not sure if they have restrictions. If anyone can help please tonyb432@hotmail.co.uk

Reviewed by Chris from UK on 12th Jul 2008
This phone is quite awesome if it worked properly. I have had mine for months and i would say it seriously freezes up on me at least twice a day, yes thats not a typo TWO times every single day. Here is the best part, anytime i plug it into the charger it will 99.9 percent of the time lock up which means my alarm doesnt go off and i dont wake up on time and i miss any calls because the phone rings, but doesnt actually play any sound. Great huh?

Reviewed by Martin from UK on 12th Jul 2008
Its OK, but not super. I bought this phone for working and most of its "smart phone" functionality is pretty good for that task. There are a few niggles, I was recommended this over the Nokia N95 8Gb because the battery life was supposed to be better. The Nokia must totally suck because I have to change to a fresh battery once a day. (I have had to buy a spare.) On a busy day I might have to use three batteries. The alarm function is balls. Able to set three alarms for one day? I don't need this...I need a god damn alarm that I can set for whatever time of day I need and the damn thing will actually go off!!! Its a strange shape in the hand and because its slim you can't really rest it between shoulder and ear, which makes a hands free set necessary if you want to write something down while on the phone. Its a touchscreen, its large and it looks nice with good colours...however, the screen is quite fragile. I recommend some kind of special case. The screen apparently has 2 user settings, normal or dimmed....I have never been able to get this function to work, I think its buggy. Onboard rather than removal flash memory was a mistake, flash memory can die over time/use...not being able to install a fresh memory is a serious design oversight.

Reviewed by jignesh from UK on 12th Jul 2008
its amazing the best ever i have ever used

Reviewed by Danta from UK on 8th Jul 2008
This fone is great, best phone i ever had. Got 2 weeks ago. So far its working fine, sometime it do freeze(which most phone do, including n95) or cant go back n c button cant be use delete an items dat u want. I was using w900 b4, which was i may put good. That because the socket which i connect my earphone or charger is a little loose when i connect it. Otherwise, i would have been surperb to. Well let get back to w960. Yes, its a little slow to start music about 2 or 3 sec (dat 3 sec, which is not dat slow as they say) n when lanching application is a bit slow sometime. But that is normal, even n95 is like that n most phone is like that. My bro is n95. I could have bought n95 if i want to, but i bought w960i instead. that depenps on your choice.

Reviewed by Martin from UK on 8th Jul 2008
got this phone yesterday and was a lil skeptical becoz i heard some bad reviews about slowness, touch screen callibration, and usability in general. quite frankly i am glad i didnt listen coz this is the best phone i have come across, its not too slow that ur actually waiting, the touch screen works fine and the usability takes gettin used to but after about 1/2 an hour you'll be pro like me lol - anyway love this phone and dont listen to the bad reviews, this phone is AWESOME!!! GET IT!!!

Reviewed by tim from UK on 30th Jun 2008
This is a great phone however I can never find where the downloaded tracks are so i can add them to a playlist.

Reviewed by juliano from UK on 29th Jun 2008
the sony ericsson w960i is a very outstanding,astonishing,and a great phone to buy. some people may think its bad, but its excellent.the only thing i dont like about it is the pen, but out of all of the phones i've seen. its the best one for me.

Reviewed by Andrew from UK on 27th Jun 2008
This phone has ONE MAJOR fault because of the touch screen I find calls being put on hold because the phone is held too close to my cheek and my cheek / ear accidently touches the screen and puts the caller on hold. THIS is a major problem and I would not advise anyone to buy this phone for this one reason. I have spoken to SE and there is no work around for this - I was just told it must be the way I made my calls! But I don't think I'm alone in putting a phone up to my ear when I want to speak to someone...

Reviewed by Duncan from UK on 26th Jun 2008
If you like texting quickly and with one hand, like me, then I dont think you'll like this phone.. I'm sending mine back.

Reviewed by Amanda from UK on 24th Jun 2008
I've had this phone since April but I only really use the WiFi, camera & Walkman bits- ie I don't use it as a phone! I went back to my little V630i for actually calling- this was because lots of the times people couldn't call me- the phone wouldn't even ring. Also the quality/ loudness of the calls weren't great. And it crashes if you try to do more than one thing at a time- esp if you're on the internet & someone calls! Apart from thats its OK- down loads Google maps and make it into a SatNav- this is v good esp if you get lost easily (like me)... Also the Walkman & camera are nice enough- camera has flash also. Shame its not as good as I hoped- very disappointed really- just pleased that I didn't have to pay the full price as I got it as an upgrade

Reviewed by Sarah :-} from UK on 23rd Jun 2008
Hi this is the best 4n i've ever bought. Every1 should have this 4n

Reviewed by kirstey from UK on 20th Jun 2008
this phone is sick. i love it! wow what an amazing mob

Reviewed by wdsian from UK on 14th Jun 2008
i bought this phone, kinda cool using it... just one thing that i still cant do.. does anyone know wther diz fon can use Window Live Messenger mobile? if can where can i download it? please email me akira_yoshi@hotmail.com

Reviewed by yusuf from UK on 11th Jun 2008
ive had this phone for about a ,onth npow after checking out apples i phonbe,owning an n95 bgb and aslo experiencing the viewty and the smasung touchscreen phone, this phone is by far the best with its design its features the wireless connection and the 8 gig memory it hasnt once crashed on me and the touchscreen is amazing the sound is also loud enough and the display of the phone is just amazing this is by far the best phone i have ever had

Reviewed by Duke from UK on 10th Jun 2008
I can't watch youtube videos on my w960i. I think it's pointless to browse with it, as the whole point of browsing is to check out multi media.

Reviewed by Russ from UK on 9th Jun 2008
I've had an N95 for a year, and it was time for my upgrade. The build quality of the N95 and amount of features I never use (already got a SatNav, don't play games, etc), got me looking further than the N95 8Gb, and I ended up getting the W960i. Great phone, does everything I need it too, and I like the option of keypad or touch keyboard. It's smaller and lighter than the N95, battery life about the same (about 2 days with normal use), and a much classier phone, the soft case is a very welcome addition to the package. Sure it has a few quirks that will take a while to get used to, but every phone does, but I haven't had any faults so far, and a firmware update should fix anything else. Looking at these reviews, you either love it or hate it, and I love it!

Reviewed by Carl from UK on 8th Jun 2008
This phone is absolutely brilliant, it has everything you could want in a phone. its a class phone, best piece of technology ive ever played with. Id advise anyone whos got the money or can afford monthly repayments to get it, its so much better than nokia phones, its such high quality.

Reviewed by Alex from UK on 6th Jun 2008
This phone is great, I have got Tomtom sat nav working on it, walkman is the best ever. Buy this phone you will not be disapointed

Reviewed by Sophie from UK on 3rd Jun 2008
I think this phone is one of the best i have ever had! The music player on it is fantastic and very easy to use. Also with it being touchscreen but also having a proper keypad for texting..its perfect!!

Reviewed by Sophie from UK on 3rd Jun 2008
This phone is one of the best Ive had. The music player on it is fantastic and so easy to use and with the touch screen with a proper keypad as well..its perfect!! : )

Reviewed by I likkkke! from UK on 31st May 2008
Well the W960i... before I bought this I decided to read some reviews and saw some pretty bad reviews of this phone; however I decided to buy it anyway as I was assured by the network that it was very good. I have to say that having had this phone for two weeks I am absolutely 100% happy for buying this phone as it is quiet simply an amazing phone! All this trouble people seem to have with the touchscreen interface... you must just have bad hand-to-eye coordination and hitting the wrong buttons because it is fantastic. I've used the iPod Touch and think that considering that the screen is 3 inches bigger (approx.) on the iPod that this phone has one of the BEST touch screens out there. The Symbian OS is also very good although I guess because I don't use this phone for business applications and more for the Walkman aspect I don't get the most out of it but it's nice to have and makes the phone look much better in terms of on-screen. The white strip around the phone also I think looks really very good and adds to the aesthetically pleasing image that this phone portrays both externally and internally (OS etc.). I think people giving this phone any less than 4* must just be working for Nokia and trying to give this phone "bad press" as overall IT IS A BRILLIANT PHONE!!!!!

Reviewed by MR Peterson from UK on 31st May 2008
Superb phone. Bought it month ago, Haven't got any problems at all. I have it with O2.

Reviewed by jsdu from UK on 30th May 2008
i got dis fone a few wks ago it is awesome i got outstandin on hwk dat i did on ma w960i and printid it off it is toatally supper cool

Reviewed by Callum Howard from UK on 29th May 2008

Reviewed by Olly from UK on 28th May 2008
I am a huge SE fan but the W960i is a huge disappointment! As a consequence of this I have turned to the dark side and am now using the Nokia N95 8gb which is a far superior phone. I wanted to love the W960i but the frustrating user interface, poor quality camera and slow boot up times prevented the flagship walkman phone from winning me over. This could have been a 5 star phone but I'm affraid Nokia's N95 is a much safer bet, better luck next time SE!

Reviewed by nezar from UK on 27th May 2008
amazing phone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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