|In a nutshell|
Date: January 2016
Scottish Power provides electricity and gas to homes and businesses. It also supplies boiler cover, repair and annual servicing. The company uses a UK-based call centre for customer services.
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Scottish Power user reviews
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Average rating from 11 reviews:
Reviewed by Phill
from United Kingdom
on 27th Apr 2017
Left Scottish Power after a year when the price soared.
After three months they wrote to say I had a cash surplus...and I had to call them to get it.
Considering that They took the money by Direct Debit on the first place why did they not refund it once I left them? Because it could stay in their bank account for a full three months perhaps?
Even then they paid it back by cheque, to gain another week in their account.
Totally untrustworthy. AVOID.
Reviewed by John
on 27th Mar 2017
I tried to switch my dual fuel supply to Scottish Power in January this year. They switched the electricity but they cancelled the gas switch of supply. I was then coerced into taking an different more expensive gas tariff because the original one they had offered and confirmed 'did not exist anymore'. This has been the subject of an on-going complaint that they simply do not intend to resolve or are incapable of resolving. They make promises to resolve the issue and then move out the end date for resolution by a month. Promises to phone back are never kept and a number of times their staff have told blatant lies. Rather than saving me money this switch of supplier has cost me money and wasted time and effort and has cause anxiety. I would now have been much better off staying with my original supplier and paying their higher tariffs. Customer support and customer care are non existent in this company. 1 star rating is several stars too many. AVOID, AVOID, AVOID.
Reviewed by Jules
on 21st Mar 2017
I am appalled at Scottish power for the way they treat customers. Since changing energy suppliers last year because my monthly dual fuel payment was going up, I have tried to get back some rebate on my account. I live in a one bedroom flat and only have my heating on twice a day and use a minimal amount of hot water, but yet on one bill they reckon I used over 2,000 units of gas in three months. ( On my statement it said I had used 183. They really need to sort their billing team out. They don't deserve even 1 star.
Reviewed by MRS KAZAPUA
on 17th Mar 2017
I'm appalled at Provider SCOTTISH POWER my mum has been a loyal customer for over 30yrs we have had no hot water no heating for days now n all they gave us was 2 small temporary heaters the guy from Scottish power came out n told us we need a part so for him comin out n part altogether costing around near £300 so far he came out yesterday n said the board won't work with the other one so will need another part so is this gonna cost again n he doesn't know hw many parts the boiler will need he hadn't a clue just was fobbing us off, could of told us that at start or could of sent someone who wasnt incompetent the senior engineer was suppose to call today n never bothered to call so without heating in house my 2yr old daughter is ill now coughed all day brought on her Asthma, i am ill now too I think it's a disgrace how we been treated n i advised anyone to change provider.
Reviewed by Simone tesfamichael
from United Kingdom
on 8th Mar 2017
I'm a single person moved to 1 bedroom flat last year on February and first quarter elettric bill have received was nearly 1.200£. I couldn't believe it and after they missed couples of appointments with engineer they correct the bill to 94£. The second bill instead,to be cheaper( because in summer don't consume a lot) or same was nearly 500£.so i decided to install a pre- payment meter and Since I booked over 10 appointments(all failed ) for the engineer ,they sent twice the same ingeener, which he wasn't qualified for my type old school meter. He even made picture of meter and he said he was going send it to the Scottish power but no one of them knows. After all these times they been messing around and i spoke with ombudsman, the news is that I can't install a prepayment meter after I've been waiting 7-8 months for it. Ok now what I wanted it's a correct bill and I sent a meter reading on December last year as they requested. They said it was wrong so I asked them again to send an engineer again and he comes after he failed one appointment. He comes on the 10/1/17 and he took the meter reading and picture too, so I foned the bad costumers service again and they said that the bill will be ready in 9 working days. I foned them up again because at the end of February didn't receive any bill or fone calls to clear the situations and they still said to wait at the most 1 wk and half. Today the 08/04/17 I foned me again ( instead of them to let me know something )and they asked to have meter readings again and again for 3/4 wks . Plus I asked an explanation about what the engineer sent to them and they have not clue and they hang up me on the fone too. It's a big shame ,costumers service is so bad and after 10 months they still have not been able to make me the correct bill.
Reviewed by neil
on 17th Feb 2017
This is an endemic problem. Scottish Power and many others purport to provide an excellent service. They do not. I got a final bill on leaving for £26.00. I was on pay as go. A few weeks later I get a bill for £2000+. I don't think its right but live in fear that they don't really care and will take punitive action without being 100% sure that they have got my bill right. I do not blame the staff as such but you never get a decision there and then because they arent able to. Months ago I queired why i had received a bill that said I owed a few hundred quid and was told that it may have been due to tariff changes. But I am on a pay as you go, they control the rate of charge,how could I ever argue they were wrong when I have no idea how they came to there conclusions. I totally blame the managers and the CEO. They have no chance of getting a grip as they have no idea what is going on our how their system works (if thats the right phrase. awful.
Reviewed by Gill
on 24th Jan 2017
Shocking company to deal with ! No idea what customer service means !
If you value your money - avoid, pay a few pence more ! Even when a complaint is sent to the CEO, they advise they will respond in 5 working day, 8 days later and I'm still waiting ! No wonder they have been fined £18m ! After reading these reviews perhaps they should be closed down? because I'm clearly not on my own !
Reviewed by Jackie
on 2nd Nov 2016
Received a gas and electricity bill combined on 21st October and a final demand on 24th October 2016. I have spent 2 years trying to get my bills sorted out and only now, when the financial ombudsman intervened did anything get sorted. In addition, they 'forgot' to bill me for my gas for a year which was over £700 (despite my bills stating it was my gas/electricity bill combined) then sent me a final demand letter and the baliffs around within days. This company is a total shambles and has made my life a misery for past 4 years and caused untold stress to me.
Reply by ruth
on 22nd Nov 2016
Jackie don't accept their figures....they just make it up..demand proof in writing of any figures they use and what meter readings they have used...let them take you to court...don't go to ombudsman...you'll just waste more energy. Read their Facebook page....1000 customers complaining....I'm scared to leave them now as I can't face their incompetency...dreadful company.
Reviewed by R. K. McEwen
on 28th Sep 2016
Joined ScottishPower about 6 months ago on quarterly billed fixed price tarrif and it has turned into 6 months of hell and continually revised, updated and erroneous bills. Immediately sent 3 bills within weeks of contract start, all based on widely erroneous estimated readings despite providing SP with exact meter readings at the start of the contract. Complained, and they "froze" the billing process on the account for a month so they could get it sorted. 4 weeks later, received "Final Demand" for unpaid bill, threatening legal action. Finally managed to get them to accept exact meter readings after 6 months and they have now confirmed account is in credit - only to send out 3 new bills, two of which are bad estimates, a day later!
If you are lonely and need someone to talk to all day, every day then they might be providing a community service. As a power supplier though, Scottish Power must be among the worst, if not THE worst, there is. One star because this site doesn't go as low as zero, and since two is "average", zero is much more than they deserve.
Reviewed by H.Rogers
on 3rd May 2016
Last 13 months with Scottish Power have been horrific. No bill for 11 months then 10 bills together which make no sense at all. Still waiting for March 2015 bill. One direct debit payment they took was entered on my bill as over £40.00 less. Still trying to sort it but they don't reply to my e-mails now. Waste of time phoning as they get rid of you as quickly as they can. AVOID.
Reviewed by Michael Bullock
on 23rd Apr 2016
One of the worst companies I have dealt with customer services non existent you go round and round on phone neaver again I always now ring customer services to see response now with OVO.