In a nutshell: Orange is one of the "big 4" mobile
networks in the UK, and is owned by the same company that owns T-Mobile.
In 2010, Orange became part of Everything Everywhere Limited - the
company formed through the merger of T-Mobile UK and Orange UK. Owned
jointly by Deutsche Telekom and France Telecom, Everything Everywhere
Limited is the UK's biggest communications company. In addition to its
mobile phone network, Orange also offers mobile
Orange User Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
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Average rating from 16 reviews:
Reviewed by Antichrist from England on 23rd Jan
Been with them for about 5 years now, no real problems, the odd rare
Reviewed by Jack from United Kingdom on 11th Nov
I have been with orange for 2 years and I have had some problems dropped
calls one or twice and when I went to fort William I had no signal but
that was becouse it's right next to Ben Nevis the highest point in uk
but over all there a good service
Reviewed by j green from u.k on 17th Sep 2012
I have no orange signal on my phone and I am regularly registered with
T-moble.I decided to buy a T-mobile phone but orange do not want to
give a migration number from a service that they do not provide. Greenie
Reviewed by Ciaran from Diamond on 26th Jul 2012
I booked extra internet access with Orange before I went to Spain. When
I got there I got a not an authentication error every time I tried to
access the web . The Orange help line was of no assistance . When I
returned home I phoned Orange customer service who told me someone from
complaints wouls phone within a few days. When this did not happen I
wrote to Orange and still I have heard nothing . This ahs benn ongoing
Reviewed by Jean from England on 28th Jun 2012
My husband and I have oldish Samsung phones on pay as you go with orange.
Both phones have started to power down for no reason. Samsung told me
to insert new sim cards. I have done this but the same thing is happening.
Apparently there is a problem with older Samung phones and orange sim
cards. Both companies are investigating. This has been ongoing for five
days. Planning to buy new phones - not Samsung and not orange.
Reviewed by Stuart Diane and Nick. from U.K. on
27th Jun 2012
I have been with Orange 12+ years and generally found them very good
and able to sort things out, however I am changing my mind. I now have
one of those wonderful when it works Nokia N8's. First I made the mistake
of upgrading at phones4u, the salesman in the shop never told me the
unmarked phone I now had would be considered unacceptable to my Orange
Insurance, had terrible problems setting it up, eventually a GREAT and
FRIENDLY chap from Everything Everywhere sorted it in a very long call.
It has gone wrong many times, phones4u not at all helpful and has now
been back to a Nokia Shop several times as problems that bad, then a
lady at Orange sold me a new plan that does not function correctly on
a N8, tried to talk to them, got nowhere, sent e-mails that never get
answered,so now stuck to end of contract, I think our 3 mobiles will
go to another network in the near future after as I say 12+ years with
Orange who seem now not to have any care for you once they sell you
Reviewed by ali from uk on 7th Jun 2012
Having been with three, vodafone, t-mobile, I decided to take a contract
with orange during december 2011, through dialaphone.
What a mistake, they have changed twice my price plan with no consent
of mine, altogheter I must have spent at least 24h on the phone with
the inneficient customer services depot. In short please stay away from
them, they are terrible...useless
Reviewed by Drew from UK on 30th Apr 2012
No signal at busy times at St Pancras station in London. This problem
has been happening at exactly the same area over the same time period
(approx 6pm -7:30pm) for several months. Orange refused to accept that
this means that their towers are full (as phone does get signal in the
same area at all other times). Instead attempted to make me switch phone
settings back and forth. After being told to switch back to setting
previously been told was causing the problem tried to cancel and was
put through to retentions which was an endless repetitive cycle of attempts
to encourage / coerce me to remain with them. After 40 mins of frustration
hung up and wrote this review. Don't make the same mistake as me.
Reviewed by John from UK on 15th Apr 2012
Customer service is extremely poor. Signal is patchy to say the least.
I have used all of the major network providers and in my opinion Orange
is the worst one in the market place.
Reviewed by Lee S from Wales on 13th Apr 2012
Poor signal where I live and where I work, although in city centers
it's been good.
Main reason for the 1 star review is the pathetic attempt at a "customer
service" orange have. 9 times out of 10 the custoemr service agent dealing
with any call/complaint just give you generic and bog-standard answers
without even looking into your personal situation - this also goes for
Reviewed by Terence Burke from England on 2nd
I have been with Orange for years on pay as you go but my wife who has
a contract with Orange, has not been able to call me for just over a
year (I don’t even get a missed call signal) the Orange staff
told us it was our post code (rubbish) she cant call me in any location.
The other problem I am having is that even though I very rarely use
my phone my credit keeps going down; last month I put 20£ on & it went
to 85p after 6 weeks even though I had only made 10 calls! & my call
duration is usually around 30 seconds, if I am on for more than a minute
it would be a personal world record.
Reviewed by Mainecoon from United Kingdom on 25th
Have had orange mobile for many years without too many problems!However
this month got bill and charged for call never made for £30!Orange said
phone USA as they couldnt help!I was at work at the time so couldnt
have made this call!Am most unimpressed so am going to change provider
at earliest opportunity!So much for loyalty!
Reviewed by Paul from Wales on 15th Feb 2012
Been with Orange now for over 10 years tried Cellnet to start with so
you can see how long ago that was. Cannot fault Orange one bit yes there
have been the old dropped call and the odd day when there was no coverage
but at those time customer support has been second to none. Recently
upgraded phone again so with Orange for yet another 18 months of unrivaled
Reviewed by Shree Rai from UK on 8th Feb 2012
Perhaps this is the worst mobile network in the UK. Its signal coverage
was worst but now has been improved since it has joined with T mobile
network. Some of my collegues still have it & I'v seen how frustrated
they are with network.
Reviewed by Dave from Uk on 16th Jan 2012
Excellent coverage where ever I have been in Uk. Customer services have
been very helpfull over the years I have been with Orange. I have been
with most providers and in my opinion Orange are by far the best.
Reviewed by Tina from UK on 31st Dec 2011
I'm with Orange, but moving to O2 - only because Orange reception at
home is poor. That's the only reason. I've been with Orange for years
and it's a shame that I have to leave them - their customer service,
in my experience, is brilliant. No problems with leaving the network;
received a PAC code by text within 2 minutes of my request. No quibbles,
no need to put anything in writing. Would never have considered leaving
if it wasn't for the reception issues where I live.