Orange Review
In a nutshell: Orange is one of the "big 4" mobile
networks in the UK, and is owned by the same company that owns T-Mobile.
In 2010, Orange became part of Everything Everywhere Limited - the
company formed through the merger of T-Mobile UK and Orange UK. Owned
jointly by Deutsche Telekom and France Telecom, Everything Everywhere
Limited is the UK's biggest communications company. In addition to its
mobile phone network, Orange also offers mobile
broadband.
Orange User Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
offensive language, and please, no advertising!
Average rating from 17 reviews: 
Reviewed by really fedup from UK on 13th Jun 2013
SO no signal for days or dropping in and out phone customer services from land
line {no signal again} 30p a min cant hear as call quality poor after 20 mins
put thru to Technical even worse quality after 10 mins give up. they ring back
suggest i change provider hang up and text my code. Great to feel so wanted
after 10years.
Rating:  Reply
Reviewed by Antichrist from England on 23rd Jan 2013
Been with them for about 5 years now, no real problems, the odd rare dropped
call
Rating:  Reply
Reviewed by Jack from United Kingdom on 11th Nov 2012
I have been with orange for 2 years and I have had some problems dropped calls
one or twice and when I went to fort William I had no signal but that was becouse
it's right next to Ben Nevis the highest point in uk but over all there a good
service
Rating:  Reply
Reviewed by j green from u.k on 17th Sep 2012
I have no orange signal on my phone and I am regularly registered with T-moble.I
decided to buy a T-mobile phone but orange do not want to give a migration number
from a service that they do not provide. Greenie
Rating: Reply
Reviewed by Ciaran from Diamond on 26th Jul 2012
I booked extra internet access with Orange before I went to Spain. When I got
there I got a not an authentication error every time I tried to access the web
. The Orange help line was of no assistance . When I returned home I phoned
Orange customer service who told me someone from complaints wouls phone within
a few days. When this did not happen I wrote to Orange and still I have heard
nothing . This ahs benn ongoing for amonth.
Rating: Reply
Reviewed by Jean from England on 28th Jun 2012
My husband and I have oldish Samsung phones on pay as you go with orange. Both
phones have started to power down for no reason. Samsung told me to insert new
sim cards. I have done this but the same thing is happening. Apparently there
is a problem with older Samung phones and orange sim cards. Both companies are
investigating. This has been ongoing for five days. Planning to buy new phones
- not Samsung and not orange.
Rating: Reply
Reviewed by Stuart Diane and Nick. from U.K. on 27th Jun
2012
I have been with Orange 12+ years and generally found them very good and able
to sort things out, however I am changing my mind. I now have one of those wonderful
when it works Nokia N8's. First I made the mistake of upgrading at phones4u,
the salesman in the shop never told me the unmarked phone I now had would be
considered unacceptable to my Orange Insurance, had terrible problems setting
it up, eventually a GREAT and FRIENDLY chap from Everything Everywhere sorted
it in a very long call. It has gone wrong many times, phones4u not at all helpful
and has now been back to a Nokia Shop several times as problems that bad, then
a lady at Orange sold me a new plan that does not function correctly on a N8,
tried to talk to them, got nowhere, sent e-mails that never get answered,so
now stuck to end of contract, I think our 3 mobiles will go to another network
in the near future after as I say 12+ years with Orange who seem now not to
have any care for you once they sell you something.
Rating: Reply
Reviewed by ali from uk on 7th Jun 2012
Having been with three, vodafone, t-mobile, I decided to take a contract with
orange during december 2011, through dialaphone.
What a mistake, they have changed twice my price plan with no consent of mine,
altogheter I must have spent at least 24h on the phone with the inneficient
customer services depot. In short please stay away from them, they are terrible...useless
Rating: Reply
Reviewed by Drew from UK on 30th Apr 2012
No signal at busy times at St Pancras station in London. This problem has been
happening at exactly the same area over the same time period (approx 6pm -7:30pm)
for several months. Orange refused to accept that this means that their towers
are full (as phone does get signal in the same area at all other times). Instead
attempted to make me switch phone settings back and forth. After being told
to switch back to setting previously been told was causing the problem tried
to cancel and was put through to retentions which was an endless repetitive
cycle of attempts to encourage / coerce me to remain with them. After 40 mins
of frustration hung up and wrote this review. Don't make the same mistake as
me.
Rating: Reply
Reviewed by John from UK on 15th Apr 2012
Customer service is extremely poor. Signal is patchy to say the least. I have
used all of the major network providers and in my opinion Orange is the worst
one in the market place.
Rating: Reply
Reviewed by Lee S from Wales on 13th Apr 2012
Poor signal where I live and where I work, although in city centers it's been
good.
Main reason for the 1 star review is the pathetic attempt at a "customer service"
orange have. 9 times out of 10 the custoemr service agent dealing with any call/complaint
just give you generic and bog-standard answers without even looking into your
personal situation - this also goes for their broadband.
Rating: Reply
Reviewed by Terence Burke from England on 2nd Apr 2012
I have been with Orange for years on pay as you go but my wife who has a contract
with Orange, has not been able to call me for just over a year (I don’t
even get a missed call signal) the Orange staff told us it was our post code
(rubbish) she cant call me in any location. The other problem I am having is
that even though I very rarely use my phone my credit keeps going down; last
month I put 20£ on & it went to 85p after 6 weeks even though I had only made
10 calls! & my call duration is usually around 30 seconds, if I am on for more
than a minute it would be a personal world record.
Rating: Reply
Reviewed by Mainecoon from United Kingdom on 25th Mar
2012
Have had orange mobile for many years without too many problems!However this
month got bill and charged for call never made for £30!Orange said phone USA
as they couldnt help!I was at work at the time so couldnt have made this call!Am
most unimpressed so am going to change provider at earliest opportunity!So much
for loyalty!
Rating: Reply
Reviewed by Paul from Wales on 15th Feb 2012
Been with Orange now for over 10 years tried Cellnet to start with so you can
see how long ago that was. Cannot fault Orange one bit yes there have been the
old dropped call and the odd day when there was no coverage but at those time
customer support has been second to none. Recently upgraded phone again so with
Orange for yet another 18 months of unrivaled quality.
Rating: Reply
Reviewed by Shree Rai from UK on 8th Feb 2012
Perhaps this is the worst mobile network in the UK. Its signal coverage was
worst but now has been improved since it has joined with T mobile network. Some
of my collegues still have it & I'v seen how frustrated they are with network.
Rating: Reply
Reviewed by Dave from Uk on 16th Jan 2012
Excellent coverage where ever I have been in Uk. Customer services have been
very helpfull over the years I have been with Orange. I have been with most
providers and in my opinion Orange are by far the best.
Rating: Reply
Reviewed by Tina from UK on 31st Dec 2011
I'm with Orange, but moving to O2 - only because Orange reception at home is
poor. That's the only reason. I've been with Orange for years and it's a shame
that I have to leave them - their customer service, in my experience, is brilliant.
No problems with leaving the network; received a PAC code by text within 2 minutes
of my request. No quibbles, no need to put anything in writing. Would never
have considered leaving if it wasn't for the reception issues where I live.
Rating:  Reply
Links
Orange website
| 
