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Orange Mobile Broadband

 In a nutshell  
 

Last updated October 2013

Orange Mobile Broadband costs pretty much the same as mobile broadband from 3-Mobile, O2, T-Mobile and Vodafone, and offers connection speeds of up to 7.2 Mbps.

 

Orange Mobile Broadband packages come in three sizes, ranging from £10 per month to £30 per month. You get a free dongle if you sign up to an 18 month contract. But Ofcom's survey of mobile broadband, published in May 2011 found that Orange's mobile broadband service was the slowest in the UK.

Orange Mobile Broadband user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 177 reviews:

Reviewed by Jack Rabbit from UK on 20th Jun 2014
Nothing but disappointment from Orange. They are overpriced against their competition, and their service truly sucks. For 2 months I've been unable to sign up to their website to buy PAYG vouchers online, but it's broken. They know about the problem but just don't care. Go anywhere else - this company is finished.
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Reviewed by brian maira from kenya on 25th May 2014
started out well,then gradually went slower and slower speeds now down to 60kbps
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Reviewed by Carola from UK on 21st Jan 2014
With the experience we had with Orange mobile phones, it must be one of the mobile companies to be with.

Four months ago my son asked them to unlock his mobile phone and even after Orange deducted £20.00 automatically for this service, nothing has been done. Everytime we speak to them, they promise God knows whatever could be promised but NOTHING is happening.

He is abroad and he has to pay to phone the 150 for customer service. I have tried to help him by phoning myself but they are NEVER honest, when one speaks to them. They only promise but can't keep their promises.

I would like to take the oppurtunity to tell everybody who is interested in an Orange contract / pay as you go NOT to get involved with this horrible company. I still have one month left on my contract and I will be the happiest person, when this contract ends.
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Reviewed by asma from Uk on 14th Jun 2013
Useless! is the words that sums up Orange service.

I was using orange dingle and one unfortunate day i decided to go to Orange shop to have my address changed and shop manager convinced me that It was in my interest to change over from dongle to landline/bradband. I said i am not sure i have read lot of bad reviews about Orange, he convinced my they have totally changed.
I asked the manager and then several time Orange customer service what will happen to the dongle, they all told me that within 10 days of my landline activation teh dongle will be disconnceted. I threw away the dongle assuming it was disconnected. I admit it was my stipidity that i didnt check my itemised Orange mobile phone bills and disnt relsie that they have been charging me for dongle and for landline for 10 9 months. when i relaised that i contacted them and was informed that it was my fault for not checking bills and they cant trust what i say,as i cant prove it i will have to foot the loss of 63.
I have now gotten rid of all orange services and Good riddens! Will never ever use Orange for any kind of services again. I found that their staff do not provide all necesary information unless you already know everything and know what to ask.
Asma
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Reviewed by Paul Davies from UK on 17th Feb 2013
Never again,. Slow speeds, disruption in service. Router keeps crashing, wireless only works if your laptop or phone is in the same room. keep ketting told to wait and let thing settle as in time will get better. Kept telling me this time and time again just to stall you from pulling out of the cooling period., Now a year in, no improvments, paying for someting I cannot use, tied to a 18 monthr contract. Calling them is a waste of time. Put through to an Indian call centre, where they read from scripts and their answers are not even related to what you ask. May well be talking to a machine. I had to give up the fight and put up in the end, now trapped for the whole contracts paying for something I cannot use, Do your self a favour, and avoid if you are thinking of joining. Update on this. after paying for an 18 month contract not getting what I paid for and very poor service and poor internet contract has come to an end. The cheeky guys want to charge a disconnnection fee too to add insult to injury paying more for a service never received after trying to get a MAC code. They were very rude and flippant when we were talking about the issues even laughing at the fact we had been scammed by poor service. I don't expect a reply form them regarding this though. Will be complaining to Offcom this week.
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Reviewed by ken owers from UK on 1st Dec 2012
Can't wait to get out of my orange contract speed less than 1 mb no help at all pointless going on u tube
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Reviewed by Bevey from UK on 15th May 2012
Orange dongal... was told that 1gb wld suffice after I explained what I used it for ie ebay,browsing and emails..bout 3hrs a day... I used the gb within a week and have been told its my fault for using it too much and not checking... well I wouldnt of chosen it if I had been advised that I would need more for what I needed it for... annoying esp as I know that some customers still get the unlimited for the same cost...grrrrrr orange customer service... bar humbug... gonna have to wait out the contract arghhhhhhhh
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Reviewed by Paul from UK on 27th Apr 2012
I've had Orange mobile broadband for around 3 years. It used to be reasonably good. Now, it's shocking. I work partly in Noth West Surrey - typical speed 0.4 (Vodafone 42 and Three 56!) I also work in London - typical speed yesterday was 0.16!!!!!!!!!! (bought a new hree dngle and the speed was 102.) The coverage was allegedly excellent in both locations.

Also, last month I reset my usage counter on the day I received my bill. This month, it tells me that I've used less than half my allowance - but the latest bill indicated thaat I've gone around 25MB over my limit.

Tomorrow, I'm canelling my contract. Parting is not such sweet sorrow, and no, je ne regrette rien.
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Reviewed by Vishal from Uk on 11th Apr 2012
Extremely poor broadband service. Internet stalls for no reason, and starts working on it's own. Poor quality routers. Doesn't even allow consistent low bandwidth service. Too many interruptions in broadband service. Have been an O2 customer for years. Changed to orange as this was cheaper and regret it now. Tied on an 18 month contract and waiting for this contract to be over.
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Reviewed by ross skelton from uk on 15th Mar 2012
i've been with orange for 10 years + and very reluctantly leaving for three. my three dongle is great, fast enough to stream tv and as yet (16 months now) has been spot on with no issues. my orange phone with unlimited data has been completely useless and as a result just never gets used (hence they can give me unlimited data i guess). I just got my phone pac number and as soon as i explained why i qas leaving the guy gave up trying to stop me and just gave me the number, I wander why?
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Reviewed by erol barry from wales on 3rd Mar 2012
I have an orange dongle (10 a month) I'm with Virgin Broadband but because of the terrible service and unreliability of the Virgin set-up and no resolution in sight I have resorted to using my Orange dongle's sim in my Blackberry Bold and using that as a modem connected to my laptop I find it out performs Virgin's 10 mbs cable Broadband. It takes an hour to download Itunes software file size 70mbs through my Virgin hub, yet only 3 mins using my Orange dongle, very peculiar indeed, the Orange dongle rocks for me , but again area does matter to get performance.
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Reviewed by Anthony from UK on 31st Jan 2012
The phone mobile broadband service around Wakefield is now almost non-existent yet the Orange Coverage Checker continues to show 3G as "very good". Orange must know that this is a blatant lie.
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Reviewed by Chris from UK on 28th Jan 2012
Fran, I can sympathize with you as last night I spent the most frustrating 4 hours of my life trying to get a result with those morons in the Indian call centre....And still got nowhere!!!!!!!!!!!!!!!!!!!! They are incompetent and all Orange seem to think about is profit before customers. The contact numbers are a waste of time because no one seems able to do anything other than to put you on hold or transfer you to some obscure location in....INDIA!! Orange have now become masters of their own destruction and a complete waste of time and I am now going to cancel my broadband and all my business phones with the and go with a company that at least have English speaking customer care based here in the UK!!!
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Reviewed by Fran Williams from UK on 25th Jan 2012
Orange broadband is now rubbish - I have been with them for years and the speed is so poor I can't even stream music let alone videos. Complain and they won't talk to me without a copy of my marriage certificate which I sent 6 years ago and they're happy to take my money in my current name! Will definitely change providers when this contract period is up in April. Getting them than 1 mb consistently and often much less - blame it on traffic, router, you name it but not themselves. Nothing improves it, Supposed to get free phone calls but that lasted about 1 week, The deal and service is rubbish. I live in London not the countryside. Do not sign up!
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Reviewed by L Higgins from england on 19th Jan 2012
orange mobile broadband is so slow and the coverage poor, when you try to contact them its really hard work.
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Reviewed by robert mclaughlin from UK on 15th Jan 2012
Orange have been terrible as far as getting a refund for poor service. Guys in the shop were really helpful but could not give refunds for any Broadband services. Tried ringing, also got guy in shop to ring but Broadband team were having a 'computer says no' policy about returns. Personally I don't care about Orange internal systems/who has to pay for refunds or returns or indeed who I get a refund from - Just want money back and presently Orange Broadband are just stopping us from doing this. Next stop Ofcom.
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Reviewed by richard nicholl from UK on 9th Jan 2012
absolute rubbish. Dongle did NOT work in France. Spent 2 hrs on phone- no solution. "Advisor" was searching Google for the solution!(Anyone can do that!) Cancelled immediately on return ."Surprise"....5 months later they are chasing me for 50...threatening letter. I would NEVER recommend Orange to ANYone EVER!!!
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Reviewed by Aj from Uk on 4th Jan 2012
Utter rubbish company, Had nothing but hassle form them since leaving to vodaphone the funny thing is my neice had a Pay as u go and broadband dongle off them for internet and they would not let her change her provider for 3 months on pay as you go or unlock the phone with paying 29 pounds for it then waiting 18 days of the privilage which we decided not too took market phone unlock shop....Job done neice is happy!! Moral of story...Aviod orange
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Reviewed by Charlie from Baker on 28th Dec 2011
As I've said in other threads, I think it depends on the area your in - when I was living with my parents, orange was completely rubbish. But now, in my flat down south, orange is superb! I normally just go on to www.mobilecoverage.net to check what each network signal strength is in my area - it saves me to going to individual websites.
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Reviewed by Samantha from Uk on 13th Dec 2011
If anybody reads this i would never bother with getting a contract with orange !! i have had my contract changed without giving them the say so to do this i had upgraded my contract as it was at the end of my contract .. and for some reason they only gave me 300 texts well i send way over that .. a month and my contract states i get unlimited so therefore they are trying to charge me for 5,000 texts ... and they also said they had took 400 out of my account when it was actually six hundred pounds they took out.. they are trying to deny every bit of this case being there fault.. but they do not have a leg to stand on expecially as i took the contract out in febuary and it changed it april now if you read there own terms and conditions you cannot downgrade your contract unless you have been within your contract for 9 months of 18 month contract 6 of 12 month contract and 12 of 24 month contract so how it can be changed after two months i have no idea.. but there you go do not even go there!!
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Reviewed by Phil Henchliffe from UK on 5th Dec 2011
We had great service for about 18 months, but then we started getting packet loss at peak times. After a few months of customer service rubbish, we get almost constant packet loss. The ping is fine, the packet loss is awful. They sent us 3 wireless hubs and still no change. BT tested the line, said it was fine... but it clearly is not. They just can not be bothered to spend that bit more for customer satisfaction. We are probably going to change though, this is just outrageous!!
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Reviewed by Mags from UK on 26th Nov 2011
Orange 'service' provided me with mobile broadband so slow it was unuseable and kept dropping out, however the Orange shop refused to cancel my contract within the 7 day cooling off period and customer service call centre demanded a 30 day notice period for cancellation. Luckily I only took out a 1 month rolling contract so am only being shafted for 1 month of charges for a dongle I can't use. Advise any prospective mobile broadband subscribers to give this company a wide berth.
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Reviewed by Gavin from Northern Ireland on 21st Nov 2011
- Broadband speed poor and unreliable. - Traffic shaping policy leads to 95.5% reduction in speed for file sharing during waking hours. - Customer service/technical support unhelpful and have consistently promised callbacks I've never received - Wireless adapters are not provided, and they only sell g-wireless adapters which will not work well with the n-wireless router they supply - The Router supplied frequently drops connection - Both Orange and Sky use BT's line in my area and I didnt have any problems with Sky, so local network is not the cause of problems
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Reviewed by billybob from UK on 21st Nov 2011
appalling stability regarding connection drops, 700kbps speed after 3 pm make Orange broadband useless for gaming or anything else that requires a 'real time' conection. utterly indifferent support, callbacks not made when guaranteed and hostility when you get to level 3 (level1+2 are in india, 3 is in uk). diabolical package used as a loss leader to get people onto mobile phone contracts, cannot stress enough, do not take this ISP
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Reviewed by Julian Gosnell from UK on 20th Nov 2011
Broadband has been fine for many months, then, suddenly, we are cut off. Two weeks of calling support staff in Mumbai for hours a day during which time we have been treated like idiots, put on hold for hours, hung up on, fobbed off with stories of managers who will call us back and never do and actual and provable total lies - namely "oh, such and such a manager called you three times today", when we were in all day and our phone logs a record of every call we receive, answered or not. Orange finally admitted that the problem was due to work going on on our line - we then lost phone as well as broadband for some days... We have been promised broadband will be reconnected "tomorrow" for most of this week. After two weeks without broadband we have finally given up on them - standing order is cancelled and they can whistle for their 150 - DO NOT TOUCH ORANGE WITH A BARGE POLL.
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Reviewed by josh from adrian on 18th Nov 2011
Very bad internet service. DO NOT GET THEIR BROADBAND SERVICE!!! It continually drops out, reliability is very very bad.
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Reviewed by Jay from UK on 16th Nov 2011
Poor customer service, connection issues and slow speeds. Just changed from o2 for what Orange claimed to be the same package for slightly cheaper, changing providers was a big mistake because this service is terrible
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Reviewed by anon from uk on 11th Nov 2011
absolute nightmare. customer service 0-10 download speed 0-10 customer satisfaction 0-10 try to cancell your service.not without paying 150+ offcom here i come!!!!!! court next :(((((((
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Reviewed by martin from England on 9th Nov 2011
I am so frustrated with Orange, my broadband speed had been hopeless for 10 days and I have spent hours on the phone to Orange. I have been made all sorts of promises regarding call backs and fixes - non of which have happened. I must have done over 20 line tests and they have all shown that I have over 12M arriving at my front door and yet down to as little as 54kbps on my machine. If you are thinking about Orange I hope for your sake that nothing goes wrong bacause it is an absolute nightmare when it does!!
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Reviewed by annoynimus from qwerty on 6th Nov 2011
Its to slow of more than one person wants to use It
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Reviewed by Robert Lomas from England on 1st Nov 2011
I am having no success in getting my orange broadband speed increased. Download speed is less than a quarter megabyte. I have monitored this over 10 days and telephoned orange 6 times. They promise to look at it but nothing changes. It is totally unacceptable. There are no complaint escalation procedures. I will try Offcom next.... then move my landline, mobile and broadband elsewhere.
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Reviewed by Pat Sharps from England on 31st Oct 2011
Re earlier review. The reason Orange broadband failed was because I changed the default email/cutomer password but didn't realise that I had to change it on router. Once I did this, the service came back. So my only problems with them were the incorrect spelling of my name and the fact that their help desk told me that the reason I lost service was because of problems their end and to wait 24 hours! They did not refer me to their trouble shooting guide which explained how reset the router. And who am I to criticise their spelling after the typos in my earlier comment!
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Reviewed by Pat Sharps from England on 29th Oct 2011
Changed from BT to Orange broadbaan on 26 March. Annoyed as they spalt both my first and surnme wrong so emails to my preffered email address didn't get through. Router no problem to set up and evrythig fine for two days but internet went down yesterday morning. Help desk says many people with same problem & to wait 24 hours. I am now regreting changing from BT. I am currenly in local library!
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Reviewed by Graham Robson from England on 24th Oct 2011
I was with Orange for mobile and then mobile + broadband for over 12 years. In June this year I cancelled the contract (went to Sky for television + broadband, and O2 for cheapo mobile contract. I am still being billed, and now threatened with legal action, for Orange (ie Everything Everywhere) mobile + broadband which I don't need. I have written to them (recorded delivery) about it - no reply, just threats of impending legal action (which I am ignoring, on Ofcom advice)
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Reviewed by mike from uk on 21st Oct 2011
had no problems with orange till losing my broadband reception sevral days ago. Had an incredibly frustrating 45 minutes with call centre half on landline and half on mobile phone which cost my wife 3. No resolution of problem just metronomic working through crib sheet twice even though i had done all tests required. Asked them to book a call with level2 help? as they were to busy to talk to me on the day. Call was booked to between 1 and 5 the next day, did'nt happen. So frustrated called virgin and am getting high speed cable. Ironically after deal is done broadband comes back on. Bad customer service lost another customer
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Reviewed by Bob Turnton from UK on 19th Oct 2011
Unbelievably bad customer service; unable to resolve faults or do anything beyond reading from a crib sheet - this includes returning calls when they promise to do so. Impossible to speak to a supervisor and they will fob you off continually. The worst customer service I have ever experienced.
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Reviewed by Bob Turnton from UK on 19th Oct 2011
Unbelievably bad customer service; unable to resolve faults or do anything beyond reading from a crib sheet - this includes returning calls when they promise to do so. Impossible to speak to a supervisor and they will fob you off continually. The worst customer service I have ever experienced.
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Reviewed by Craig from UK on 14th Oct 2011
Stay away from orange broardband it is THE worst Internet I have ever used. Drops connection all the time, every day it won't pick up items connected to it such as iPhones or lap tops. Customer device is a joke. Poor speeds 99% of the time, the list is endless! I can't wait to leave and go somewhere that can actually provide what you pay for.
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Reviewed by Leong from UK on 13th Oct 2011
I am upgrading my contract with orange in July since then i being charging 14-18 a month on top of my bill for broadband and megabytes even i am never use it, so i call customer orange customer service and they sort the problem and say will refund the money into my account but after 1 month i am still being charge for the same problem and I am didn't receive any refund so i call the customer service and block the internet usage for my mobile on 10th aug. since then I am still being charging the same problem till oct now and the customer service say there are still investigate the problem even they can see I being calling to block the service since august.
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Reviewed by Nic from UK on 11th Oct 2011
Had an Orange Dongle since 2009...Keeps switching my lap top off when the kids go on certain sites. Now cannot instantly connect since End of September. We have to check diagnosis then take hours of checking to see if the network is available!!!!!! Disgusting service for loyal paying customers...will be going else where!!!! and their PAYG service no better at the moment either!!
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Reviewed by KATHY from UK on 5th Oct 2011
Have had a mobile broadband with orange since Sept 2008 paying 10.00 per month for 3gb (Good deal) no problem till July 2011 and all of a sudden my bills changed to 15.00 when I queried they said would change back to 10.00 billed in August again for 15.00 rang again and was sold home broadband and mobile broadband for 7.00!!! told why pay 10.00 when you can have both for 7.00 what they didnt say was they were transferring my landline to Orange not agreed and downgraded my 3gb to 250mb I wrote very strong letter and all this was revoked since when my reception for broadband is negligble no HDSPA only GPRS am using a friends 3 connect (12 months for 79.99) cant wait till my contract expires would not touch orange with a barge pole something has changed in that organisation
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Reviewed by davy from UK on 16th Sep 2011
lost my connection technical people the worst ive ever had.customer services fine get the to log everything phone them continually and they might do something its not easy.
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Reviewed by Luiz Camargo de Miranda from Unisted Kingdom on 10th Sep 2011
I agree with the bad reviews about Orange. Poor information to customers. Horrific service for present customers in shops and over the phone. Overbilling. I tried to change my plans many times, I was told it was done and it wasn't. Run away from them.
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Reviewed by Jan from England on 3rd Sep 2011
Broadband service was slow but acceptable up to a month ago. Since then from the 2nd of the month for about a week/ten days cant get a signal or very poor reception - but strangely then it goes back to normal again. Wondering if anybody else was having this problem? I will be leaving Orange as soon as contract expires. They are rubbish.
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Reviewed by Aggelos from UK on 31st Aug 2011
Havent got proper connection with Orange for over a month and their customer services said its easier to disconnect than help me! AVOID!
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Reviewed by Julie Eastty from UK on 31st Aug 2011
Unfortunately, the option isn't available for zero stars. After one year of intermittent broadband and hours waiting on the end of the end of a telephone to an Indian call centre that have to follow a scipt to a tee, I've had enough. Ornage do not have a complaints team and the Indian team block all attempts made to speak to someone in the UK. I am now going to bill Orange for my time and expenses incurred.
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Reviewed by Katie from England on 31st Aug 2011
I am tied to an 18 month contract to Orange and I wish I hadn't left BT. The broadband speed is very poor, the customer service centre in India can't help or find any issues with the broadband - it's incredibly frustrating and I wouldn't recommend it to anyone. Do NOT go with Orange.
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Reviewed by John from England on 24th Aug 2011
I bought the Orange Dongle and signed up for a 12 month contract; I am billed by Orange for 39.32 every month. The quality of reception is very poor; if I can get a signal, which is quite rare, it is low level. They said it should provide me with youtube access-which it doesn't. I should have read the small print when I signed up-didn't realise I couldn't cancel my account for 12 months. I am paying Orange through the nose for Internet nowhere! I am didgusted with Orange...they threatened me with debt collectors when i cancelled my direct debit-now I only pay by cheque after I receive a letter from them. I can't wait for the contract to end. I cannot recoomend Orange as provideing a good service-definitely internet nowhere!
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Reviewed by RUTH from ENGLAND on 11th Aug 2011
Had real problems with ORANGE since May 2011, was wishing I had never changed from BT. Internet would work fine at less busy times, and then would not work at all at peak times. When I rang technical support, it was always India and they were reading off a card, and no help at all. I decided to change the channel from auto to channel 4 and fingers crossed, it now works fine. Hope this helps somebody else. I was worried I would have this problem for the next 18 months.
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Reviewed by Andrew from UK on 4th Aug 2011
Orange is absolute rubbish !!!!!!, speeds are pathetic and my broadband has been down for a week now and they don't know what the issue is and their customer service is atrocious !
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Reviewed by Jamie from United Kingdom on 26th Jul 2011
Ignore the good reviews. Orange Mifi (mobile Wifi) is absolutely pathetic. I have had THREE replacement devices over the past 8 months (latest one has stopped working after a week). Speeds when it did actually work were below average, but the 3G coverage is pretty poor. Struggling to get a refund, hopefully I will in the next week so I can move to 3's mobile broadband. HOWEVER, Customer Support at Orange is outstanding. Just a shame that they sell absolute garbage. But their phone services are very good, just don't get any type of broadband with them.
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Reviewed by Carrie seior from uk on 8th Jul 2011
Orange have taken my husband to the debt collectors as he cancelled the direct debit due to the poor service of the dongle, he uses internet for work and lost money through them as they dongle didnt work and customer services were extremely poor too and didnt have a clue, so he cancelled the direct debit and as requested by ornage we had to write an email listing all the problems we had with it which we did then today we receive a letter from a debt colelction company chasing 190 - cheeky so of course this is still on going but be warned
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Reviewed by perry from UK on 26th Jun 2011
Do not go with Orange!! Absolutely rubbish!!! Have had orange broadband for 1 year and have had to ring them about 30 times. Tech support are rubbish and never log the calls. Customer support always tell you to ring tomorrow to speak to someone who isn't in that day! Average download speed 1.46mbps and 0.24mbps!! Have given up on trying to watch i-player and youtube - impossible!! Very unhappy with the service and have been told I have to pay 196 to leave!!! If I had made continuous complaint for 4 weeks then there would be no charge, which I had but because tech support in india doesn't bother logging all the calls they have got out of it as my calls are not on the computer (what a surprise). Very bad customer support and extremely not happy. It is all wrong how they can get away with it! :(
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Reviewed by Jas from UK on 12th Jun 2011
Incompetent and pathetic.
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Reviewed by Roy from England on 2nd Jun 2011
If there is a worse broadband server than Orange I haven't heard of it. I was with Freeserve which was okay if slow but Orange is much worse and their excuses are simply rubbish.For the past month I have been phoning and had assurances that it would all get better,needless to say it hasn't got better.Trying to get through to them this morning 02/06/11 was a complete and utter waste of time.I will terminate with them as soon as possible.
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Reviewed by Roland Jarvis from UK on 10th May 2011
My experience has been so appallaing that the "service" appears to be almost fraudulent. In the first place, when I purchased my dongle I was charged 70 but was told that if I sent some documents off to a given address I would receive 30 cash back. I heard nothing. Then, although the service worked intermittently for a time, it eventually failed completely. I can now do nothing with it. When I took the dongle to an Orange shop I was told that my identitiy was incorrect. I produced my papers giving all my identity details, but the agent still insisted that my key would not accept them. Furthermore, he said that I needed to telephone Orange. Since my French is poor I found this a hopeless experience. Why is it that nobody can (or indeed is willing) to help. I am thoroughly disgusted. If anyone can help, my email address is: jarvisgr@uwclub.net
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Reviewed by Rachel from UK on 9th May 2011
No connection to internet at weekends or friday afternoons since March, having been fine for the first year. Waiting for phone upgrade to see if it improves this. Phoned customer service and they suggested I downgrade my contract - well I'd rather just find another provider and not pay them at at. Their 'recommendations' for my upgrade online are the cheapest crappiest phones ever!!
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Reviewed by jones from uk on 6th Apr 2011
Absolutely frustrating. To begin with everything was fine, then it started quitting for no reason, there was no signal, connection was painfully slow. Over the past few months the speed and connection have been better, only now the image quality is rubbish. You can either have and ok connection and speed with low image quality or good image quality but bad speed and connection. I have recently started working on developing websites and using the dongle for the tinterweb disables a lot of the software I try to use. Any other connection I have tried has been fine. I will be discontinuing my contract tomorrow. Cannot believe I am paying so much for such a bad service.
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Reviewed by Shez from UK on 28th Mar 2011
Very slow broadband. Terrible in the tall buildings of Canary Wharf, London. I was tied into an 18 month contract for 5, which just expired. I left them without hesitation. I was literally getting speeds of 5kb/sec. And in Canary Wharf, with good signal, I was getting zero download speed. I've changed the connection to Three, and so far I'm very happy. Even with below-par signal strength it's a fairly quick connection (around 1Mb/sec).
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Reviewed by Laura from England on 16th Mar 2011
AWFUL BROADBAND. We got it installed about three months and all was fine up until a few weeks ago when it suddenly wasn't working. We rang customer services who said it would be fixed within 24-48 hours. I work from home so this was incredibly frustrating. Spending all day at an internet cafe or neighbours house can be costly or inefficient. The internet did come back on but then 2 days after went off again. Rang customer services and they say the same thing. Will be fixed within 24-48 hours. It's a problem with their server apparently. Then again a day later internet off. Few days after that internet off again. What can we do if this happens? Appauling service. Do NOT get Orange Broadband. It maybe cheap and now I've realised there's a reason why!!
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Reviewed by Jam from England on 24th Feb 2011
I've been with orange mobile broadband for about 2 years now. All in all its pretty poor. I've not got anything to compare this with but if you're thinking of using this as your main broadband then I would seriously think again. Sometimes its ok and then others it's really slow. Just a tip for people, go into connection type for your dongle and change it to "3G & 3G+ Only", i found it was selecting the slower network even though 3G was available. Why have I stayed with them for 2 years? because I can only get their signal in my house and I dont want to get a contract for home broadband. Also got mobile broadband on my orange phone and this is always painfully slow, even in good reception. Think I will be changing when I can. I'm on a monthly 15 for 3Gig, ring them up and ask for monthly only before signing up for a long time.
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Reviewed by Russell Quick from Scotland on 7th Feb 2011
We bought the Orange dongle a year ago. It crashes our laptop on average during use once every 30 minutes. Initially we thought it was a problem with the laptop, so bought a new laptop. It is definitely the dongle, as we have had it checked by an IT expert. We tried a new dongle and it made no difference. Grrrr. It is hugely frustrating and I cannot believe Orange is still selling these rubbish dongles and not accepting responsibility for the fault. DO NOT BUY!
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Reviewed by karl from uk on 26th Jan 2011
i have an orange dongle and recently been experiencing slower than slow connection speeds and dropped pages very frustrating. decided to look for the 3g aerial which claims to help with the problem. on looking at various websites i stumbled across a video clip which offers a no cost solution (simply place your dongle with an extension lead into a saucepan or similar metal container) which i have tried and weather its pure coincidence or true it seems to help with my connection, its not dropped once and seems a lot faster (try it guys and see what you think)
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Reviewed by Kirsty from Preston, UK on 20th Jan 2011
I agree with most comments! I took out the 5 dongle in November last year thinking it would come in handy now and again, but since then have never used it been stuck in a drawer and still seems to be getting charged 33.93 every month, exactly the same! The customer service tell me I'm using it in excess off 4500GB a day! (must have a ghost) and that 33.93 is their cap usage but from the comments below, I very much doubt it. So now they have barred it but I still have to pay 5 a month for nothing - It's a joke! I will be going to the papers about it, so if anyone else has this problem, let me know what you did to sort it out. kirssst@live.co.uk. Definitely DO NOT recommend to anyone! Save yourself the hassle.
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Reviewed by Matthew from United kingdom on 17th Jan 2011
Personally i dont think the orange dogle is good as its crashes disconnets and now its not searching for my net work it just says searching for mobile net work and thats it does nothing after that
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Reviewed by Carley-Jayne from Somerset on 26th Dec 2010
On a contract with Orange broadband for 24 months, have 3 months left this month & am counting down the days until i get rid of this piece of rubbish! Connection is incredibly poor, can never get any site to work which is surprising to see it working long enough to write a bad review about it now. Downloading things & updating programs are a nightmare! Wish i never signed up but too late now, have learned from my mistakes & will NEVER be going with Orange again! Oh & the customer services... more like complete time wasters!
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Reviewed by Cath from Scotland on 17th Nov 2010
Another bad review, I'm afraid. I do not believe I should ever have been sold this product. When I contacted T-Mobile and other providers, I was told that the signal in my area was too weak for their dongles. The Orange Shop, however, told me it was suitable. The signal has always been extremely poor and drops out every few minutes. There seems to have been some problem between the dongle and my laptop whereby every time I wished to access the internet I had to re-install the software. As you can imagine, this is incredibly inconvenient. My useage since January 2010 you will see it is minimal, if any. It has been impossible to connect during this time. It has also been impossible to: Speak with staff at the local branch who direct me to the call centre. Speak with staff at your call centre re technical matters I have lost count of the number of times I have held the line for 20 minutes or more and then having to give up without having spoken to anyone. So - DON'T!!
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Reviewed by Kathy L from England on 9th Nov 2010
Orange mobile broadband is amazing in Southampton as long as the weather is good. I can stream bbc iplayer and 4OD with no buffering. If it's cloudy the signal does get weak, but overall I'm really impressed and wish I'd signed up for more gbs as they've recently changed their contacts with lower data allowances.
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Reviewed by Miss P from UK on 1st Nov 2010
Orange Internet Everywhere is absolutely abysmal. My dial-up connection was faster. I previously had a Vodafone dongle, it was twice as fast. Wish I'd have stayed with them now. Once my contract is over I will definately not be renewing and will be advising others to do the same. Shocking service and very frustrating. Apologies for the rant but it really is horrendous. I would not even give it 1 star but that's the lowest one I could select.
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Reviewed by Mr. T from UK on 28th Oct 2010
My mobile broadband from Orange is absolutely woeful. I apparently live in a coverage 'black hole' so I struggle to maintain even a 3G signal, let alone HSDPA. Thing is, this black hole didn't exist when I first took out the subscription. I've been with Orange for over 10 years now with my various mobile phones and have had no problems whatsoever but, for mobile broadband, I'd advise to leave well alone.
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Reviewed by Rory Wilton from UK on 25th Oct 2010
I have been 'negotiating' with Orange over my broadband speed for more than two years! For the first 21 months of my connection I was getting around 6.5 to 7 mbps, which I was very pleased with. But in December 2008 my connection speed plummeted to 512kbps and has been there and slower ever since. I have been promised on numerous occasions that my case will be looked into/fixed with urgent effect. This has never happened. The excuses I've been provided with range from 'it's BT's fault, they've turned the speed down on your line' to 'I'm sorry, but you've never had a connection speed of over 512 kbps'. I now connect wirelessly through my brothers broadband next door (he gets a consistent 7 mbps). Don't get Orange broadband. They have no interest in providing you with a quality service, they are only interested in your money - customer services are in India somewhere, where the poor call centre staff are provided with the minimum of training to help with service problems. Take your business elsewhere, as I am doing, and don't waste your time. A rating of 'POOR' is very generous.
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Reviewed by Mark from UK on 1st Oct 2010
Avoid like the plague, I have Internet everywhere for 2 months I have got different lies about why my dongle disconnects rrandomly for no reason. The service is terrible just like the call centers, do not go with this company, otherwise you will get the lies i did.............
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Reviewed by Orange Hater from England on 24th Sep 2010
DO NOT EVER USE ORANGE. let me make it clear, i work in not just IT, but i work in IT security and internet filtering and usage monitoring and controlling of internet/email/P2P/IM access. we took a dongle as we just arrived in UK and needed the internet. all was fine for 2 months, then i allowed my parents to use it for 3 months when it was used on their laptop (which i supervised) they downloaded 12 emails and checked their bank account on a daily basis for a balance check and pay some bills. they/we were charged 50 quid a month for 3 months for the privilege. I therefore installed a traffic monitor to record the traffic data. this matched the local orange data recorder but they still refused to agree that the two methods i used were correct. moreso their remote montor of a mobile device they claimed was in fact totally correct and refused to accept my findings. therefore we cancelled the dongle and cancelled the standing order. as my wife has a new phone with them, we have just been billed another 30 quid for the dongle that is cancelled......they have billed and taken the money from her mobile account. cretins of the highest order, their uneducated customer services argue with you telling you that you do not know what you are on about and that they profess to have more knowledge than a director in Internet security. As with any large company raking in billions from joe public, customer service is zero and as there are only limited carriers they know (just like the banks) that if you leave somebody new will join hacked off with vodaphone or BT.
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Reviewed by Stewart from Cheshire on 23rd Sep 2010
Every network has areas of strong and weak coverage. I live in a rural Cheshire village and Orange is the only firm with a base station within a mile. It is in a field 300 metres from my house. I actually use Orange mobile broadband in place of a slower 1500 kbps fixed line connection (due to distance from the exchange) and have download speeds of typically 2450 kbps and upload speeds of 355 kbps. It's not wonderful, but for me and my family it is the difference between being able to stream a TV programme and having to download it first.
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Reviewed by Martin from England on 16th Sep 2010
Im near to the end of a 18-month contract with orange. This months bill says i've gone over and have been charged an extra 40 pounds. Though im absolutely sure i haven't used any more than i have during any other month. I only went over once before this, that was a tiny bit and they charged me a few extra pounds. I used Youtube more than i usually would that month, so i could understand how i just went over and learnt from that. But last month i couldn't understand why they are saying i've gone over this much, something is wrong somewhere. I tried calling them but couldn't get through, so im going to try again tomorrow. For the last week it's been so slow that it's impossible to use the internet normally. The only websites i can use without having to wait minutes for the page to load, is Google and Wikipedia. So it looks like they have put a cap on my usage. Up until now i wasn't very concerned about speed, on average it only ran slow for a few days a month and kept losing connection, then it sorted itself out again. Though there was a couple of months where this went on for a week or two. I kind of expected it to not be the best so that didn't bother me too much. But now that they're wrongly saying i've gone way over and charged me for this is just too much. Combined with not being able to use the internet properly for the last month because it's too slow. I wouldn't recommend it to anyone.
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Reviewed by richard a from england on 12th Sep 2010
I just got an internet everywhere dongle as a present, tried to call orange to register and was on phone more than half an hour and didn't even get to speak to anyone eventually i had to hang up, the download speeds are the worst i've ever experienced, to cut a long story short on speedtest.net it was showing d/load speeds of 0.3mb (i can get 3mb through my three phone), needless to say i wish i'd got a woolly jumper instead and that is one present that will just collect dust
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Reviewed by jayeff from uk on 2nd Sep 2010
been charged an extra 40 on top of normal monthly bill for watching a few You tube vids, never happened before and have had it for well over 2 years so why now ???? I'm fuming, there is no usage counter that I can find for the icon 225....what am I suppose to do ?? I feel like I'm being well ripped off by orange...
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Reviewed by pritzwalk from UK on 1st Sep 2010
If I could give a negative rating I would. Literally the worst service ever. Unbelievably slow broadband to the extent that one of Orange's own representatives admitted to me that it shouldn't really be called "broadband". Average speeds of 1.5mb per minute! Yes you read that right, per MINUTE! Customer service are just rubbish, blame downgraded masts, promise to look into it and never call you back. I live in the Stratford, London area.
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Reviewed by Amina from UK on 22nd Aug 2010
I hate Orange with a passion! I have been on this stupid contract for over a year & I cannot wait to cancel it! I didn't even know I had 3gb data usage allowance, but I've been charged exceeding it because I went on to Youtube to WATCH (not download) videos! How ridiculous is that? So, i'm left paying 71.72! Ridiculous! I wouldn't trust 3 either, they wrongly charged me 50 for a bill, but after arguments, they reduced t to 25...I can't wait to cancel and go back on to o2, i should never have left it in the first place!
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Reviewed by Robert from Manchester on 19th Aug 2010
After some dreadful performance from Three's network I tried out a number of service providers and found Orange to be the most speed consistent. I signed up for the 18 month contract using Mobiles.co.uk and received a 60 cashback gift. Which brings the total month cost down to 11 a month. I work in the Northampton / Milton Keynes / Towcester and Manchester area and find it offers the most reliable broadband service. The worst service I found was Three, with O2 a close second.
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Reviewed by Jason from England on 11th Aug 2010
Just took out a 5/month contract as an existing customer - with 40 cashback from Quidco it worked out at 50 over 18 months, which seemed worth a try despite the poor reviews. Tried it last night in the location I'd mainly be using it and could not get a 3G signal at all, even at 2am (and I was on the outskirts of Exeter, not out in the boondocks) - best I could get was 2G which offers dial-up speeds... no thanks, had enough of those 10 years ago! Meanwhile my company Vodafone mobile was merrily displaying the 3G symbol just a few inches from the laptop... The 2 stars are for their customer service, at least they give you the chance to return the dongle and cancel the contract if it doesn't work. 0 stars for coverage... come on Orange, it's 2010!
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Reviewed by paul evans from wales on 26th Jul 2010
At first everything seemed to work fine than I started getting problems connecting to the internet
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Reviewed by Meghan from england on 23rd Jul 2010
ItWorked For About 3-4montha & now it says 'internet explorer has stopped working' loads f people have thesame problem dont get one.
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Reviewed by Peter from uk on 20th Jul 2010
Orange will sell you a mobile where they know there is no coverage. They will tell you specifically that they're giving you "unlimited" broadband when this is clearly a lie. Their Indian call centres will give you frustration you did not think possible - with their utter and complete technical incompetence. As yourself if you really want a headache?
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Reviewed by John from Surrey on 14th Jul 2010
Orange are the worst service provider, I have come across. They lie openly to their customers and mislead them about coverage. They do not operate full coverage in North West Surrey. Every time you speak with the Call Centre, months apart they give the same excuse that, a mast has just go down, they actually do not have mast in the GU area, however if you call them & look on their website they say/show "Excellent coverage", I have never come across such dishonest and deliberately misleading customer con strategy. When ask to speak with someone of authority the put you on endless hold. Never ever use Orange particularly if you are in GU postcode area, Vodafone, O2 or T Mobile have superior service by far.
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Reviewed by SJ Bailey from England on 4th Jul 2010
I been with Orange now for 7 months and I must admit the speed at which it operates is poor! I have a smart phone which is less of the smart, more of a pain in the arse due to the slow and sometimes patchy network. I still Have a long time to run on my contract and feel a little cheated by the poor service provided. On the other hand I would definitely recommend the 3 network-I use it at several locations and achieve good signal strength along with outstanding speed for a dongle. I hope this review is helpful.....
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Reviewed by michelle from UK on 1st Jul 2010
I have to agree with almost everyone on here. I dont reccommend Orange broadband at all! Everything was fine for the first few months, but now I CANT EVEN GET A CONNECTION. It is a load of rubbish and there is no customer service. EXTREMELY POOR.
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Reviewed by gee from fife uk on 19th Jun 2010
avoid orange at aw costs got a dongle today...full signal bars aw lit up edge(which is just tad faster than dial up) ...glad u get 7 day return policy...straight bk to orange..three seems to be best deal n best speed where i stay..
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Reviewed by paul from uk on 18th Jun 2010
orange dongle was a good idea until my usage shot up for no reason and the orange signal went down try and get orange to help! your barking up the wrong tree thay do not tell you if your usage suddenly changes just send you over double the bill!!!!! ask them why and you get told is (its just what i have writen down) thay have no more information than i do i have a smart phone with orange as well as a dongle but can no longer get a signal down stairs orange say its because theres more ppl using there network thay wish as soon as i can get out of this contract for both phone and dongle i will.
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Reviewed by RobM from UK on 8th Jun 2010
Hmmm, methinks some people leaving reviews here should understand what it is they are reviewing. I have contracts with Vodafone, Orange and T-Mobile and BT (which piggybacks vodafone). I travel a lot and can't afford not to be be connected so use multiple providers. First off, anyone who says my PC was working fine and then "I inserted a dongle and now the PC crashes" are idiots. The chances are the PC will work fine until it tries to use anything connected via a USB port. Second, anyone who leaves their PC on overnight but thinks they are not using any bandwidth are idiots. The parasitic botnet trojans they've unknowingly installed just love always on connections. Turn it off Doofus. Third, connection speeds. Even if you have a good signal, you will be sharing the base station backhaul with all the other idiots connected to the same base-station...you never ever see contention ratio stats published by the carriers...why, because most of their users are idiots. Personally, I've had the better experience with Orange but in reality they all suck to some degree at some time. Some just suck slightly less than others. What you idiots should be asking is "why can't I have 21Mb/s like the users in Sweden".
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Reviewed by Marko from UK on 26th May 2010
Do not recommend at all... Go surf with dial-up at least you will stay connected longer..
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Reviewed by James Falkingham from England on 6th May 2010
i took out a 24 month contract with laptop and dongle package with orange last june.worked ok for a few months then started having problems.laptop crashing and slow speeds.after much time with orange technical people had my dongle replaced.guess what.......same happened again.orange then told me the fault was with the laptop and that it was nothing to do with them and to contact toshiba.toshiba advised me to wipe the hard drive.ok at first but the same problems occured again.back to orange and another dongle sent.between january and may it was hardly used as it crashed so much and i didnt have the time or effort to ring orange.last week tried again and it was identified as a bad sim card which was part of a 'bad batch' orange had problems with.new sim card sent but i decided enough was enough.i complained to a manger at the call centre who denied orange had a 'bad batch' of sim cards and offered to refund me for 5 months of what i had been paying.i felt this was not good enough and demanded my contract be cancelled.i was told this wouldnt happen and the only way to cancel would be to pay 500 to buy out the contract.after more arguing i was phoned today to say they would cancel my contract for me.my advice would be to stay away from orange with regards to their dongle as i dont believe it actually works due to it corrupting computer software.if you are having problems try requsting a new sim card as it may be the problem.if all else fails stick by your guns and requst your contract be ended.they did it for me and if you argue enough and can prove they've not provided the service you've been paying for they'll do it for you too!
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Reviewed by John Johnston from United Kingdom on 28th Apr 2010
Orange customer 'service' is heart attack inducing frustration due to their incompetence. If they didn't owe me so much money I would bin them in an instant. 1 star? I didn't have a lower option!!!!
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Reviewed by shaun from shropshire on 16th Apr 2010
Been using this dongle now for 12months. Especially in Wales where you have hit and miss with mobile phone signal connections. Any way never had any issues what so ever usually get 3g signal through out Wales, great when at static caravan down in Twywn . Never any problems with laptop freezing I pay 15 a month . First three months was free so works out around 10 quid a month for 3 gbyte never gone over usage. Don't expect to download movies , will take forever. Orange was the only dongle with coverage in twywn...
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Reviewed by Victoria from Scotland on 6th Apr 2010
I have had Orange Mobile BB for nearly 2 years now with the original Icon 225 dongle. Never had a problem with it or the service. At home I have poor signal - no 3G - even speech on the mobile phone is dodgy, however this is at home where I have a wired phone and BB so I don't care. I use the dongle for camping and I do this every weekend from May to October. My regular site is in a 3G area and speeds are blistering. Connection is stable and only ever experience a problem during a severe storm. For some reason this is a usage checker on the Mac under the Icon Preferences and I use this along with my online account to keep tabs of usage. I am not a huge downloader and in almost 2 years most I have achieved in a month is 2.5 Gb - For 10 a month I am not complaining. The Icon is beginning to show its age a bit now - it's scratched and the usb plug is bent after the lid go lost and the dongle is continually being tossed in and out of rucksacks so it is not at all surprising that it is worn looking - however it does still work fine and to be honest I am surprised as I expected it not to last the distance. I have been an Orange customer for years now and the reason for this is they have given me no reason to want to leave them.
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Reviewed by steve from england on 31st Mar 2010
first off all, dont rely on the stats on your mobile broadband partner for download usage , because orange will swear blind its inaccurate and try and charge you for exceeding your limits, they also dont tell you that when you purchase the dongle taht u need to reset the orange mobile partner at the beginning of each month, otherwise they say the download usage rolls over. Secondly, ive never had a problem with wirelessly connecting this new laptop, plug in the dongle and the computer intermittently locks up, you cant do anything but power off, back to a wireless talk talk connection , and no such problem. Thirdly, the 3g connection drops more frequently than a lady of the nights knickers! In conclusion, do not go anywhere near a orange mobile broadband dongle !!
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Reviewed by Bert from England on 29th Mar 2010
HI everyone, I have a mobile dongle for broadband, & have had it for about 2 years, with only one issues, which is as follows, my dongle got slower & slower & then won't work at all, so I phoned Customer Services like the rest of you, & their where no help at all, so I checked on the internet to see if anyone else had had te same problem, (on a friends vodaphone dongle), yes their had, but the problem was the number I called, with the right number I spoke to the right department & their called & messaged my dongle, surprizly no reply as it was broken, their then asked a few question & the next day, yes the next day my door bell rang with a courier standing their with a new dongle, asked me to replace my sim card in the new dongle & return the old one with him, which I did, & I'm still on-line & its still working fine, that's my expericence of orange Bert
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Reviewed by sarah from kent on 16th Mar 2010
If anyones got any sense don't get a phone or contract with orange i've just been hit with a bill of 60 for using internet on the phone even though i was told it was free for 2 months and then 2 per month , idiots !
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Reviewed by Kevin from Scotland on 9th Mar 2010
THE WORST BROADBAND SUPPLIER ORANGE! I was on oranges Broadband Max Package from 2006 only getting a 'max' of about 3 meg but wasn't bothered. A couple of weeks ago I got a letter form Orange stating that they were glad I was 'enjoying the broadband' but that my Usage between December and January 2010 was 12.5GB in peak times and therefore I was in breach of their fair use policy and that WITHOUT WARNING they wee going to CAP my speed for Three Months and see if I behaved myself. I signed up in 2006 and at the time the FUP (Fair Use Policy) was 40gb a month so lets say I was a little confused. I looked on line on Orange's site for details of this FUP and found nothing detailing anything like this. I looked in their terms and conditions and found nothing; I looked on the forums Nothing. I then emailed Orange and asked what the FUP was since I was unaware of it and couldn't find any info. I got this reply "As you can possibly appreciate, high internet usages at peak times can cause other users on all networks connected to your exchange experience reduced download speeds. The policy allows users unlimited downloads outside of peak times (12am to 6pm) but over peak hours a download limit of 5Gb is in place and should be adequate for many users to play online games, watch standard definition streaming video or browse the internet without getting near this limit. Once the restriction has been applied we'll monitor usage (during peak and off-peak hours) for about three months and if it's within the fair usage policy, Your original connection speed will be restored. If you breach the fair usage policy for a second time, EUSC would permanently be added to your line." I then stated that I was unaware of this policy and had not been informed of this FUP and that it wasn't available to read anywhere they then claimed that an email had been sent out in June 2009 to ALL customers. I hadn't received this and therefore asked for a copy I was told " Unfortunately the email which was sent to your @hotmail.com email account with regards to the change of our limit of fair use in June 2009 was issued from an automated system and in result of this I am unable to forward you a copy of the email you have requested in your recent email." So to sum up THEY WERE GOING TO PENALIZE ME WITHOUT WARNING FOR 3MONTHS FOR BREACHING A POLICY THAT THEY DIDN'T INFORM ME ABOUT ..CANT PRODUCE ANY EVIDENCE OF HAVING INFORMED ME ABOUT, THAT YOU CANT READ ANYWHERE ON THEIR WEBSITE AND IS BASED ON AN EXTREMEMLEY PALTRY ALLOWANCE OF 5GB A MONTH AT PEAK TIMES...IT IS PEAK TIME FOR A REASON SO IF YOU DONT KNOW THAT THIS POLICY EXISTS CHANCES ARE YOU WILL BREACH IT. I was going to sign up for a two year contract for an iPhone but thankfully I was out of contract so now O2 have my business for broadband and Phone
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Reviewed by Martin Whitecross from UK on 8th Mar 2010
Ive had the same problem as Emil In that Orange claim that I have gone over my usage when I very well know that I have not. They claimed that the extra usage was probably due to updates. I don't think so. I have a 10gb dongle and my last bill suggested that i went over that when I know very well that I've not used anywhere near that much as I have been keeping an eye on my usage. Oranges billing system has a serious problem somewhere and should be investigated by watchdog. Im not going to use my dongle for a whole month and see what happens.
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