Orange Mobile Broadband Review
In a nutshell: Orange Mobile Broadband costs pretty much the
same as mobile broadband from 3-Mobile, O2, T-Mobile and Vodafone, and
offers connection speeds of up to 7.2 Mbps. Orange Mobile Broadband
packages come in three sizes, ranging from £10 per month to £30
per month. You get a free dongle if you sign up to a 12 month contract.
But Ofcom's
survey of mobile broadband, published in May 2011 found that Orange's
mobile broadband service was the slowest in the UK.
Best buy: Orange
Mobile Broadband (from £10 per month).
The Orange Mobile Broadband service offers a choice of three tariffs.
For £30 a month you get a free USB dongle, connection speeds of
up to 7.2 Mbps and up to 3 Gbytes of data. Low users can opt to pay
just £10 per month for up to 500MB of data and medium users can
get 1 GB per month for £15 per month. You'll need to buy a dongle
or sign up to a 12 month contract. The system is compatible with Windows
and Apple Mac operating systems.
|
Price Plan
|
Data Allowance
|
Price per month
|
|
Small
|
500 MB
|
£10
|
|
Medium
|
1 Gbyte
|
£15
|
|
Large
|
3 Gbytes
|
£30
|
Orange Mobile Broadband (UK) User Reviews
Love your mobile network? Hate it? Please share your experiences to
help other people choose the mobile broadband network that's best for
them. Please do not review this network if you have not used it. This
is a review site, not a forum, so please don't just ask questions. Please
do not use swear words or offensive language, and please, no advertising!
Average rating from 150 reviews: 
Reviewed by Bevey from UK on 15th May 2012
Orange dongal... was told that 1gb wld suffice after I explained what
I used it for ie ebay,browsing and emails..bout 3hrs a day... I used
the gb within a week and have been told its my fault for using it too
much and not checking... well I wouldnt of chosen it if I had been advised
that I would need more for what I needed it for... annoying esp as I
know that some customers still get the unlimited for the same cost...grrrrrr
orange customer service... bar humbug... gonna have to wait out the
contract arghhhhhhhh
Rating:  Reply
Reviewed by Paul from UK on 27th Apr 2012
I've had Orange mobile broadband for around 3 years. It used to be reasonably
good. Now, it's shocking. I work partly in Noth West Surrey - typical
speed 0.4 (Vodafone 42 and Three 56!) I also work in London - typical
speed yesterday was 0.16!!!!!!!!!! (bought a new hree dngle and the
speed was 102.) The coverage was allegedly excellent in both locations.
Also, last month I reset my usage counter on the day I received my bill.
This month, it tells me that I've used less than half my allowance -
but the latest bill indicated thaat I've gone around 25MB over my limit.
Tomorrow, I'm canelling my contract. Parting is not such sweet sorrow,
and no, je ne regrette rien.
Rating: Reply
Reviewed by Vishal from Uk on 11th Apr 2012
Extremely poor broadband service. Internet stalls for no reason, and
starts working on it's own. Poor quality routers. Doesn't even allow
consistent low bandwidth service. Too many interruptions in broadband
service. Have been an O2 customer for years. Changed to orange as this
was cheaper and regret it now. Tied on an 18 month contract and waiting
for this contract to be over.
Rating: Reply
Reviewed by ross skelton from uk on 15th Mar 2012
i've been with orange for 10 years + and very reluctantly leaving for
three. my three dongle is great, fast enough to stream tv and as yet
(16 months now) has been spot on with no issues. my orange phone with
unlimited data has been completely useless and as a result just never
gets used (hence they can give me unlimited data i guess). I just got
my phone pac number and as soon as i explained why i qas leaving the
guy gave up trying to stop me and just gave me the number, I wander
why?
Rating: Reply
Reviewed by erol barry from wales on 3rd Mar 2012
I have an orange dongle (£10 a month) I'm with Virgin Broadband but
because of the terrible service and unreliability of the Virgin set-up
and no resolution in sight I have resorted to using my Orange dongle's
sim in my Blackberry Bold and using that as a modem connected to my
laptop I find it out performs Virgin's 10 mbs cable Broadband. It takes
an hour to download Itunes software file size 70mbs through my Virgin
hub, yet only 3 mins using my Orange dongle, very peculiar indeed, the
Orange dongle rocks for me , but again area does matter to get performance.
Rating: 
Reply
Reviewed by Anthony from UK on 31st Jan 2012
The phone mobile broadband service around Wakefield is now almost non-existent
yet the Orange Coverage Checker continues to show 3G as "very good".
Orange must know that this is a blatant lie.
Rating: Reply
Reviewed by Chris from UK on 28th Jan 2012
Fran, I can sympathize with you as last night I spent the most frustrating
4 hours of my life trying to get a result with those morons in the Indian
call centre....And still got nowhere!!!!!!!!!!!!!!!!!!!! They are incompetent
and all Orange seem to think about is profit before customers. The contact
numbers are a waste of time because no one seems able to do anything
other than to put you on hold or transfer you to some obscure location
in....INDIA!! Orange have now become masters of their own destruction
and a complete waste of time and I am now going to cancel my broadband
and all my business phones with the and go with a company that at least
have English speaking customer care based here in the UK!!!
Rating: Reply
Reviewed by Fran Williams from UK on 25th Jan
2012
Orange broadband is now rubbish - I have been with them for years and
the speed is so poor I can't even stream music let alone videos. Complain
and they won't talk to me without a copy of my marriage certificate
which I sent 6 years ago and they're happy to take my money in my current
name! Will definitely change providers when this contract period is
up in April. Getting them than 1 mb consistently and often much less
- blame it on traffic, router, you name it but not themselves. Nothing
improves it, Supposed to get free phone calls but that lasted about
1 week, The deal and service is rubbish. I live in London not the countryside.
Do not sign up!
Rating: Reply
Reviewed by L Higgins from england on 19th Jan
2012
orange mobile broadband is so slow and the coverage poor, when you try
to contact them its really hard work.
Rating: Reply
Reviewed by robert mclaughlin from UK on 15th
Jan 2012
Orange have been terrible as far as getting a refund for poor service.
Guys in the shop were really helpful but could not give refunds for
any Broadband services. Tried ringing, also got guy in shop to ring
but Broadband team were having a 'computer says no' policy about returns.
Personally I don't care about Orange internal systems/who has to pay
for refunds or returns or indeed who I get a refund from - Just want
money back and presently Orange Broadband are just stopping us from
doing this. Next stop Ofcom.
Rating: Reply
Reviewed by richard nicholl from UK on 9th Jan
2012
absolute rubbish. Dongle did NOT work in France. Spent 2 hrs on phone-
no solution. "Advisor" was searching Google for the solution!(Anyone
can do that!) Cancelled immediately on return ."Surprise"....5 months
later they are chasing me for £50...threatening letter. I would NEVER
recommend Orange to ANYone EVER!!!
Rating: Reply
Reviewed by Aj from Uk on 4th Jan 2012
Utter rubbish company, Had nothing but hassle form them since leaving
to vodaphone the funny thing is my neice had a Pay as u go and broadband
dongle off them for internet and they would not let her change her provider
for 3 months on pay as you go or unlock the phone with paying 29 pounds
for it then waiting 18 days of the privilage which we decided not too
took market phone unlock shop....Job done neice is happy!! Moral of
story...Aviod orange
Rating: Reply
Reviewed by Charlie from Baker on 28th Dec 2011
As I've said in other threads, I think it depends on the area your in
- when I was living with my parents, orange was completely rubbish.
But now, in my flat down south, orange is superb! I normally just go
on to www.mobilecoverage.net to check what each network signal strength
is in my area - it saves me to going to individual websites.
Rating:
Reply
Reviewed by Samantha from Uk on 13th Dec 2011
If anybody reads this i would never bother with getting a contract with
orange !! i have had my contract changed without giving them the say
so to do this i had upgraded my contract as it was at the end of my
contract .. and for some reason they only gave me 300 texts well i send
way over that .. a month and my contract states i get unlimited so therefore
they are trying to charge me for 5,000 texts ... and they also said
they had took 400 out of my account when it was actually six hundred
pounds they took out.. they are trying to deny every bit of this case
being there fault.. but they do not have a leg to stand on expecially
as i took the contract out in febuary and it changed it april now if
you read there own terms and conditions you cannot downgrade your contract
unless you have been within your contract for 9 months of 18 month contract
6 of 12 month contract and 12 of 24 month contract so how it can be
changed after two months i have no idea.. but there you go do not even
go there!!
Rating: Reply
Reviewed by Mags from UK on 26th Nov 2011
Orange 'service' provided me with mobile broadband so slow it was unuseable
and kept dropping out, however the Orange shop refused to cancel my
contract within the 7 day cooling off period and customer service call
centre demanded a 30 day notice period for cancellation. Luckily I only
took out a 1 month rolling contract so am only being shafted for 1 month
of charges for a dongle I can't use. Advise any prospective mobile broadband
subscribers to give this company a wide berth.
Rating: Reply
Reviewed by Gavin from Northern Ireland on 21st
Nov 2011
- Broadband speed poor and unreliable. - Traffic shaping policy leads
to 95.5% reduction in speed for file sharing during waking hours. -
Customer service/technical support unhelpful and have consistently promised
callbacks I've never received - Wireless adapters are not provided,
and they only sell g-wireless adapters which will not work well with
the n-wireless router they supply - The Router supplied frequently drops
connection - Both Orange and Sky use BT's line in my area and I didnt
have any problems with Sky, so local network is not the cause of problems
Rating: Reply
Reviewed by Julian Gosnell from UK on 20th Nov
2011
Broadband has been fine for many months, then, suddenly, we are cut
off. Two weeks of calling support staff in Mumbai for hours a day during
which time we have been treated like idiots, put on hold for hours,
hung up on, fobbed off with stories of managers who will call us back
and never do and actual and provable total lies - namely "oh, such and
such a manager called you three times today", when we were in all day
and our phone logs a record of every call we receive, answered or not.
Orange finally admitted that the problem was due to work going on on
our line - we then lost phone as well as broadband for some days...
We have been promised broadband will be reconnected "tomorrow" for most
of this week. After two weeks without broadband we have finally given
up on them - standing order is cancelled and they can whistle for their
£150 - DO NOT TOUCH ORANGE WITH A BARGE POLL.
Rating: Reply
Reviewed by josh from adrian on 18th Nov 2011
Very bad internet service. DO NOT GET THEIR BROADBAND SERVICE!!! It
continually drops out, reliability is very very bad.
Rating: Reply
Reviewed by anon from uk on 11th Nov 2011
absolute nightmare. customer service 0-10 download speed 0-10 customer
satisfaction 0-10 try to cancell your service.not without paying £150+
offcom here i come!!!!!! court next :(((((((
Rating: Reply
Reviewed by martin from England on 9th Nov 2011
I am so frustrated with Orange, my broadband speed had been hopeless
for 10 days and I have spent hours on the phone to Orange. I have been
made all sorts of promises regarding call backs and fixes - non of which
have happened. I must have done over 20 line tests and they have all
shown that I have over 12M arriving at my front door and yet down to
as little as 54kbps on my machine. If you are thinking about Orange
I hope for your sake that nothing goes wrong bacause it is an absolute
nightmare when it does!!
Rating: Reply
Reviewed by annoynimus from qwerty on 6th Nov
2011
Its to slow of more than one person wants to use It
Rating: Reply
Reviewed by Robert Lomas from England on 1st Nov
2011
I am having no success in getting my orange broadband speed increased.
Download speed is less than a quarter megabyte. I have monitored this
over 10 days and telephoned orange 6 times. They promise to look at
it but nothing changes. It is totally unacceptable. There are no complaint
escalation procedures. I will try Offcom next.... then move my landline,
mobile and broadband elsewhere.
Rating: Reply
Reviewed by Pat Sharps from England on 31st Oct
2011
Re earlier review. The reason Orange broadband failed was because I
changed the default email/cutomer password but didn't realise that I
had to change it on router. Once I did this, the service came back.
So my only problems with them were the incorrect spelling of my name
and the fact that their help desk told me that the reason I lost service
was because of problems their end and to wait 24 hours! They did not
refer me to their trouble shooting guide which explained how reset the
router. And who am I to criticise their spelling after the typos in
my earlier comment!
Rating:
Reply
Reviewed by Pat Sharps from England on 29th Oct
2011
Changed from BT to Orange broadbaan on 26 March. Annoyed as they spalt
both my first and surnme wrong so emails to my preffered email address
didn't get through. Router no problem to set up and evrythig fine for
two days but internet went down yesterday morning. Help desk says many
people with same problem & to wait 24 hours. I am now regreting changing
from BT. I am currenly in local library!
Rating: Reply
Reviewed by Graham Robson from England on 24th
Oct 2011
I was with Orange for mobile and then mobile + broadband for over 12
years. In June this year I cancelled the contract (went to Sky for television
+ broadband, and O2 for cheapo mobile contract. I am still being billed,
and now threatened with legal action, for Orange (ie Everything Everywhere)
mobile + broadband which I don't need. I have written to them (recorded
delivery) about it - no reply, just threats of impending legal action
(which I am ignoring, on Ofcom advice)
Rating: Reply
Reviewed by mike from uk on 21st Oct 2011
had no problems with orange till losing my broadband reception sevral
days ago. Had an incredibly frustrating 45 minutes with call centre
half on landline and half on mobile phone which cost my wife £3. No
resolution of problem just metronomic working through crib sheet twice
even though i had done all tests required. Asked them to book a call
with level2 help? as they were to busy to talk to me on the day. Call
was booked to between 1 and 5 the next day, did'nt happen. So frustrated
called virgin and am getting high speed cable. Ironically after deal
is done broadband comes back on. Bad customer service lost another customer
Rating: Reply
Reviewed by Bob Turnton from UK on 19th Oct 2011
Unbelievably bad customer service; unable to resolve faults or do anything
beyond reading from a crib sheet - this includes returning calls when
they promise to do so. Impossible to speak to a supervisor and they
will fob you off continually. The worst customer service I have ever
experienced.
Rating: Reply
Reviewed by Leong from UK on 13th Oct 2011
I am upgrading my contract with orange in July since then i being charging
£14-£18 a month on top of my bill for broadband and megabytes even i
am never use it, so i call customer orange customer service and they
sort the problem and say will refund the money into my account but after
1 month i am still being charge for the same problem and I am didn't
receive any refund so i call the customer service and block the internet
usage for my mobile on 10th aug. since then I am still being charging
the same problem till oct now and the customer service say there are
still investigate the problem even they can see I being calling to block
the service since august.
Rating: Reply
Reviewed by Nic from UK on 11th Oct 2011
Had an Orange Dongle since 2009...Keeps switching my lap top off when
the kids go on certain sites. Now cannot instantly connect since End
of September. We have to check diagnosis then take hours of checking
to see if the network is available!!!!!! Disgusting service for loyal
paying customers...will be going else where!!!! and their PAYG service
no better at the moment either!!
Rating: Reply
Reviewed by KATHY from UK on 5th Oct 2011
Have had a mobile broadband with orange since Sept 2008 paying £10.00
per month for 3gb (Good deal) no problem till July 2011 and all of a
sudden my bills changed to £15.00 when I queried they said would change
back to £10.00 billed in August again for £15.00 rang again and was
sold home broadband and mobile broadband for £7.00!!! told why pay £10.00
when you can have both for £7.00 what they didnt say was they were transferring
my landline to Orange not agreed and downgraded my 3gb to 250mb I wrote
very strong letter and all this was revoked since when my reception
for broadband is negligble no HDSPA only GPRS am using a friends 3 connect
(12 months for 79.99) cant wait till my contract expires would not touch
orange with a barge pole something has changed in that organisation
Rating: Reply
Reviewed by Luiz Camargo de Miranda from Unisted Kingdom
on 10th Sep 2011
I agree with the bad reviews about Orange. Poor information to customers.
Horrific service for present customers in shops and over the phone.
Overbilling. I tried to change my plans many times, I was told it was
done and it wasn't. Run away from them.
Rating: Reply
Reviewed by Jan from England on 3rd Sep 2011
Broadband service was slow but acceptable up to a month ago. Since then
from the 2nd of the month for about a week/ten days cant get a signal
or very poor reception - but strangely then it goes back to normal again.
Wondering if anybody else was having this problem? I will be leaving
Orange as soon as contract expires. They are rubbish.
Rating: Reply
Reviewed by Katie from England on 31st Aug 2011
I am tied to an 18 month contract to Orange and I wish I hadn't left
BT. The broadband speed is very poor, the customer service centre in
India can't help or find any issues with the broadband - it's incredibly
frustrating and I wouldn't recommend it to anyone. Do NOT go with Orange.
Rating: Reply
Reviewed by Aggelos from UK on 31st Aug 2011
Havent got proper connection with Orange for over a month and their
customer services said its easier to disconnect than help me! AVOID!
Rating: Reply
Reviewed by Julie Eastty from UK on 31st Aug 2011
Unfortunately, the option isn't available for zero stars. After one
year of intermittent broadband and hours waiting on the end of the end
of a telephone to an Indian call centre that have to follow a scipt
to a tee, I've had enough. Ornage do not have a complaints team and
the Indian team block all attempts made to speak to someone in the UK.
I am now going to bill Orange for my time and expenses incurred.
Rating: Reply
Reviewed by John from England on 24th Aug 2011
I bought the Orange Dongle and signed up for a 12 month contract; I
am billed by Orange for £39.32 every month. The quality of reception
is very poor; if I can get a signal, which is quite rare, it is low
level. They said it should provide me with youtube access-which it doesn't.
I should have read the small print when I signed up-didn't realise I
couldn't cancel my account for 12 months. I am paying Orange through
the nose for Internet nowhere! I am didgusted with Orange...they threatened
me with debt collectors when i cancelled my direct debit-now I only
pay by cheque after I receive a letter from them. I can't wait for the
contract to end. I cannot recoomend Orange as provideing a good service-definitely
internet nowhere!
Rating: Reply
Reviewed by RUTH from ENGLAND on 11th Aug 2011
Had real problems with ORANGE since May 2011, was wishing I had never
changed from BT. Internet would work fine at less busy times, and then
would not work at all at peak times. When I rang technical support,
it was always India and they were reading off a card, and no help at
all. I decided to change the channel from auto to channel 4 and fingers
crossed, it now works fine. Hope this helps somebody else. I was worried
I would have this problem for the next 18 months.
Rating: 
Reply
Reviewed by Andrew from UK on 4th Aug 2011
Orange is absolute rubbish !!!!!!, speeds are pathetic and my broadband
has been down for a week now and they don't know what the issue is and
their customer service is atrocious !
Rating: Reply
Reviewed by Jamie from United Kingdom on 26th
Jul 2011
Ignore the good reviews. Orange Mifi (mobile Wifi) is absolutely pathetic.
I have had THREE replacement devices over the past 8 months (latest
one has stopped working after a week). Speeds when it did actually work
were below average, but the 3G coverage is pretty poor. Struggling to
get a refund, hopefully I will in the next week so I can move to 3's
mobile broadband. HOWEVER, Customer Support at Orange is outstanding.
Just a shame that they sell absolute garbage. But their phone services
are very good, just don't get any type of broadband with them.
Rating: Reply
Reviewed by Carrie seior from uk on 8th Jul 2011
Orange have taken my husband to the debt collectors as he cancelled
the direct debit due to the poor service of the dongle, he uses internet
for work and lost money through them as they dongle didnt work and customer
services were extremely poor too and didnt have a clue, so he cancelled
the direct debit and as requested by ornage we had to write an email
listing all the problems we had with it which we did then today we receive
a letter from a debt colelction company chasing £190 - cheeky so of
course this is still on going but be warned
Rating:
Reply
Reviewed by Jas from UK on 12th Jun 2011
Incompetent and pathetic.
Rating: Reply
Reviewed by Roy from England on 2nd Jun 2011
If there is a worse broadband server than Orange I haven't heard of
it. I was with Freeserve which was okay if slow but Orange is much worse
and their excuses are simply rubbish.For the past month I have been
phoning and had assurances that it would all get better,needless to
say it hasn't got better.Trying to get through to them this morning
02/06/11 was a complete and utter waste of time.I will terminate with
them as soon as possible.
Rating: Reply
Reviewed by Roland Jarvis from UK on 10th May
2011
My experience has been so appallaing that the "service" appears to be
almost fraudulent. In the first place, when I purchased my dongle I
was charged 70¤ but was told that if I sent some documents off to a
given address I would receive 30¤ cash back. I heard nothing. Then,
although the service worked intermittently for a time, it eventually
failed completely. I can now do nothing with it. When I took the dongle
to an Orange shop I was told that my identitiy was incorrect. I produced
my papers giving all my identity details, but the agent still insisted
that my key would not accept them. Furthermore, he said that I needed
to telephone Orange. Since my French is poor I found this a hopeless
experience. Why is it that nobody can (or indeed is willing) to help.
I am thoroughly disgusted. If anyone can help, my email address is:
jarvisgr@uwclub.net
Rating: Reply
Reviewed by Rachel from UK on 9th May 2011
No connection to internet at weekends or friday afternoons since March,
having been fine for the first year. Waiting for phone upgrade to see
if it improves this. Phoned customer service and they suggested I downgrade
my contract - well I'd rather just find another provider and not pay
them at at. Their 'recommendations' for my upgrade online are the cheapest
crappiest phones ever!!
Rating: Reply
Reviewed by jones from uk on 6th Apr 2011
Absolutely frustrating. To begin with everything was fine, then it started
quitting for no reason, there was no signal, connection was painfully
slow. Over the past few months the speed and connection have been better,
only now the image quality is rubbish. You can either have and ok connection
and speed with low image quality or good image quality but bad speed
and connection. I have recently started working on developing websites
and using the dongle for the tinterweb disables a lot of the software
I try to use. Any other connection I have tried has been fine. I will
be discontinuing my contract tomorrow. Cannot believe I am paying so
much for such a bad service.
Rating: Reply
Reviewed by Shez from UK on 28th Mar 2011
Very slow broadband. Terrible in the tall buildings of Canary Wharf,
London. I was tied into an 18 month contract for £5, which just expired.
I left them without hesitation. I was literally getting speeds of 5kb/sec.
And in Canary Wharf, with good signal, I was getting zero download speed.
I've changed the connection to Three, and so far I'm very happy. Even
with below-par signal strength it's a fairly quick connection (around
1Mb/sec).
Rating: Reply
Reviewed by Laura from England on 16th Mar 2011
AWFUL BROADBAND. We got it installed about three months and all was
fine up until a few weeks ago when it suddenly wasn't working. We rang
customer services who said it would be fixed within 24-48 hours. I work
from home so this was incredibly frustrating. Spending all day at an
internet cafe or neighbours house can be costly or inefficient. The
internet did come back on but then 2 days after went off again. Rang
customer services and they say the same thing. Will be fixed within
24-48 hours. It's a problem with their server apparently. Then again
a day later internet off. Few days after that internet off again. What
can we do if this happens? Appauling service. Do NOT get Orange Broadband.
It maybe cheap and now I've realised there's a reason why!!
Rating: Reply
Reviewed by Jam from England on 24th Feb 2011
I've been with orange mobile broadband for about 2 years now. All in
all its pretty poor. I've not got anything to compare this with but
if you're thinking of using this as your main broadband then I would
seriously think again. Sometimes its ok and then others it's really
slow. Just a tip for people, go into connection type for your dongle
and change it to "3G & 3G+ Only", i found it was selecting the slower
network even though 3G was available. Why have I stayed with them for
2 years? because I can only get their signal in my house and I dont
want to get a contract for home broadband. Also got mobile broadband
on my orange phone and this is always painfully slow, even in good reception.
Think I will be changing when I can. I'm on a monthly £15 for 3Gig,
ring them up and ask for monthly only before signing up for a long time.
Rating:
Reply
Reviewed by Russell Quick from Scotland on 7th
Feb 2011
We bought the Orange dongle a year ago. It crashes our laptop on average
during use once every 30 minutes. Initially we thought it was a problem
with the laptop, so bought a new laptop. It is definitely the dongle,
as we have had it checked by an IT expert. We tried a new dongle and
it made no difference. Grrrr. It is hugely frustrating and I cannot
believe Orange is still selling these rubbish dongles and not accepting
responsibility for the fault. DO NOT BUY!
Rating: Reply
Reviewed by karl from uk on 26th Jan 2011
i have an orange dongle and recently been experiencing slower than slow
connection speeds and dropped pages very frustrating. decided to look
for the 3g aerial which claims to help with the problem. on looking
at various websites i stumbled across a video clip which offers a no
cost solution (simply place your dongle with an extension lead into
a saucepan or similar metal container) which i have tried and weather
its pure coincidence or true it seems to help with my connection, its
not dropped once and seems a lot faster (try it guys and see what you
think)
Rating: 
Reply
Reviewed by Kirsty from Preston, UK on 20th Jan
2011
I agree with most comments! I took out the £5 dongle in November last
year thinking it would come in handy now and again, but since then have
never used it been stuck in a drawer and still seems to be getting charged
33.93 every month, exactly the same! The customer service tell me I'm
using it in excess off 4500GB a day! (must have a ghost) and that 33.93
is their cap usage but from the comments below, I very much doubt it.
So now they have barred it but I still have to pay £5 a month for nothing
- It's a joke! I will be going to the papers about it, so if anyone
else has this problem, let me know what you did to sort it out. kirssst@live.co.uk.
Definitely DO NOT recommend to anyone! Save yourself the hassle.
Rating: Reply
Reviewed by Matthew from United kingdom on 17th
Jan 2011
Personally i dont think the orange dogle is good as its crashes disconnets
and now its not searching for my net work it just says searching for
mobile net work and thats it does nothing after that
Rating: Reply
Reviewed by Carley-Jayne from Somerset on 26th
Dec 2010
On a contract with Orange broadband for 24 months, have 3 months left
this month & am counting down the days until i get rid of this piece
of rubbish! Connection is incredibly poor, can never get any site to
work which is surprising to see it working long enough to write a bad
review about it now. Downloading things & updating programs are a nightmare!
Wish i never signed up but too late now, have learned from my mistakes
& will NEVER be going with Orange again! Oh & the customer services...
more like complete time wasters!
Rating: Reply
Reviewed by Cath from Scotland on 17th Nov 2010
Another bad review, I'm afraid. I do not believe I should ever have
been sold this product. When I contacted T-Mobile and other providers,
I was told that the signal in my area was too weak for their dongles.
The Orange Shop, however, told me it was suitable. The signal has always
been extremely poor and drops out every few minutes. There seems to
have been some problem between the dongle and my laptop whereby every
time I wished to access the internet I had to re-install the software.
As you can imagine, this is incredibly inconvenient. My useage since
January 2010 you will see it is minimal, if any. It has been impossible
to connect during this time. It has also been impossible to: •
Speak with staff at the local branch who direct me to the call centre.
• Speak with staff at your call centre re technical matters –
I have lost count of the number of times I have held the line for 20
minutes or more and then having to give up without having spoken to
anyone. So - DON'T!!
Rating: Reply
Reviewed by Kathy L from England on 9th Nov 2010
Orange mobile broadband is amazing in Southampton as long as the weather
is good. I can stream bbc iplayer and 4OD with no buffering. If it's
cloudy the signal does get weak, but overall I'm really impressed and
wish I'd signed up for more gbs as they've recently changed their contacts
with lower data allowances.
Rating:
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Reviewed by Miss P from UK on 1st Nov 2010
Orange Internet Everywhere is absolutely abysmal. My dial-up connection
was faster. I previously had a Vodafone dongle, it was twice as fast.
Wish I'd have stayed with them now. Once my contract is over I will
definately not be renewing and will be advising others to do the same.
Shocking service and very frustrating. Apologies for the rant but it
really is horrendous. I would not even give it 1 star but that's the
lowest one I could select.
Rating: Reply
Reviewed by Mr. T from UK on 28th Oct 2010
My mobile broadband from Orange is absolutely woeful. I apparently live
in a coverage 'black hole' so I struggle to maintain even a 3G signal,
let alone HSDPA. Thing is, this black hole didn't exist when I first
took out the subscription. I've been with Orange for over 10 years now
with my various mobile phones and have had no problems whatsoever but,
for mobile broadband, I'd advise to leave well alone.
Rating: Reply
Reviewed by Mark from UK on 1st Oct 2010
Avoid like the plague, I have Internet everywhere for 2 months I have
got different lies about why my dongle disconnects rrandomly for no
reason. The service is terrible just like the call centers, do not go
with this company, otherwise you will get the lies i did.............
Rating: Reply
Reviewed by Orange Hater from England on 24th
Sep 2010
DO NOT EVER USE ORANGE. let me make it clear, i work in not just IT,
but i work in IT security and internet filtering and usage monitoring
and controlling of internet/email/P2P/IM access. we took a dongle as
we just arrived in UK and needed the internet. all was fine for 2 months,
then i allowed my parents to use it for 3 months when it was used on
their laptop (which i supervised) they downloaded 12 emails and checked
their bank account on a daily basis for a balance check and pay some
bills. they/we were charged 50 quid a month for 3 months for the privilege.
I therefore installed a traffic monitor to record the traffic data.
this matched the local orange data recorder but they still refused to
agree that the two methods i used were correct. moreso their remote
montor of a mobile device they claimed was in fact totally correct and
refused to accept my findings. therefore we cancelled the dongle and
cancelled the standing order. as my wife has a new phone with them,
we have just been billed another 30 quid for the dongle that is cancelled......they
have billed and taken the money from her mobile account. cretins of
the highest order, their uneducated customer services argue with you
telling you that you do not know what you are on about and that they
profess to have more knowledge than a director in Internet security.
As with any large company raking in billions from joe public, customer
service is zero and as there are only limited carriers they know (just
like the banks) that if you leave somebody new will join hacked off
with vodaphone or BT.
Rating: Reply
Reviewed by Stewart from Cheshire on 23rd Sep
2010
Every network has areas of strong and weak coverage. I live in a rural
Cheshire village and Orange is the only firm with a base station within
a mile. It is in a field 300 metres from my house. I actually use Orange
mobile broadband in place of a slower 1500 kbps fixed line connection
(due to distance from the exchange) and have download speeds of typically
2450 kbps and upload speeds of 355 kbps. It's not wonderful, but for
me and my family it is the difference between being able to stream a
TV programme and having to download it first.
Rating:
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Reviewed by Martin from England on 16th Sep 2010
Im near to the end of a 18-month contract with orange. This months bill
says i've gone over and have been charged an extra £40 pounds. Though
im absolutely sure i haven't used any more than i have during any other
month. I only went over once before this, that was a tiny bit and they
charged me a few extra pounds. I used Youtube more than i usually would
that month, so i could understand how i just went over and learnt from
that. But last month i couldn't understand why they are saying i've
gone over this much, something is wrong somewhere. I tried calling them
but couldn't get through, so im going to try again tomorrow. For the
last week it's been so slow that it's impossible to use the internet
normally. The only websites i can use without having to wait minutes
for the page to load, is Google and Wikipedia. So it looks like they
have put a cap on my usage. Up until now i wasn't very concerned about
speed, on average it only ran slow for a few days a month and kept losing
connection, then it sorted itself out again. Though there was a couple
of months where this went on for a week or two. I kind of expected it
to not be the best so that didn't bother me too much. But now that they're
wrongly saying i've gone way over and charged me for this is just too
much. Combined with not being able to use the internet properly for
the last month because it's too slow. I wouldn't recommend it to anyone.
Rating: Reply
Reviewed by richard a from england on 12th Sep
2010
I just got an internet everywhere dongle as a present, tried to call
orange to register and was on phone more than half an hour and didn't
even get to speak to anyone eventually i had to hang up, the download
speeds are the worst i've ever experienced, to cut a long story short
on speedtest.net it was showing d/load speeds of 0.3mb (i can get 3mb
through my three phone), needless to say i wish i'd got a woolly jumper
instead and that is one present that will just collect dust
Rating: Reply
Reviewed by jayeff from uk on 2nd Sep 2010
been charged an extra £40 on top of normal monthly bill for watching
a few You tube vids, never happened before and have had it for well
over 2 years so why now ???? I'm fuming, there is no usage counter that
I can find for the icon 225....what am I suppose to do ?? I feel like
I'm being well ripped off by orange...
Rating: Reply
Reviewed by pritzwalk from UK on 1st Sep 2010
If I could give a negative rating I would. Literally the worst service
ever. Unbelievably slow broadband to the extent that one of Orange's
own representatives admitted to me that it shouldn't really be called
"broadband". Average speeds of 1.5mb per minute! Yes you read that right,
per MINUTE! Customer service are just rubbish, blame downgraded masts,
promise to look into it and never call you back. I live in the Stratford,
London area.
Rating: Reply
Reviewed by Amina from UK on 22nd Aug 2010
I hate Orange with a passion! I have been on this stupid contract for
over a year & I cannot wait to cancel it! I didn't even know I had 3gb
data usage allowance, but I've been charged exceeding it because I went
on to Youtube to WATCH (not download) videos! How ridiculous is that?
So, i'm left paying £71.72! Ridiculous! I wouldn't trust 3 either, they
wrongly charged me £50 for a bill, but after arguments, they reduced
t to £25...I can't wait to cancel and go back on to o2, i should never
have left it in the first place!
Rating: Reply
Reviewed by Robert from Manchester on 19th Aug
2010
After some dreadful performance from Three's network I tried out a number
of service providers and found Orange to be the most speed consistent.
I signed up for the 18 month contract using Mobiles.co.uk and received
a £60 cashback gift. Which brings the total month cost down to £11 a
month. I work in the Northampton / Milton Keynes / Towcester and Manchester
area and find it offers the most reliable broadband service. The worst
service I found was Three, with O2 a close second.
Rating:
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Reviewed by Jason from England on 11th Aug 2010
Just took out a £5/month contract as an existing customer - with £40
cashback from Quidco it worked out at £50 over 18 months, which seemed
worth a try despite the poor reviews. Tried it last night in the location
I'd mainly be using it and could not get a 3G signal at all, even at
2am (and I was on the outskirts of Exeter, not out in the boondocks)
- best I could get was 2G which offers dial-up speeds... no thanks,
had enough of those 10 years ago! Meanwhile my company Vodafone mobile
was merrily displaying the 3G symbol just a few inches from the laptop...
The 2 stars are for their customer service, at least they give you the
chance to return the dongle and cancel the contract if it doesn't work.
0 stars for coverage... come on Orange, it's 2010!
Rating:
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Reviewed by paul evans from wales on 26th Jul
2010
At first everything seemed to work fine than I started getting problems
connecting to the internet
Rating: Reply
Reviewed by Meghan from england on 23rd Jul 2010
ItWorked For About 3-4montha & now it says 'internet explorer has stopped
working' loads f people have thesame problem dont get one.
Rating:
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Reviewed by Peter from uk on 20th Jul 2010
Orange will sell you a mobile where they know there is no coverage.
They will tell you specifically that they're giving you "unlimited"
broadband when this is clearly a lie. Their Indian call centres will
give you frustration you did not think possible - with their utter and
complete technical incompetence. As yourself if you really want a headache?
Rating: Reply
Reviewed by John from Surrey on 14th Jul 2010
Orange are the worst service provider, I have come across. They lie
openly to their customers and mislead them about coverage. They do not
operate full coverage in North West Surrey. Every time you speak with
the Call Centre, months apart they give the same excuse that, a mast
has just go down, they actually do not have mast in the GU area, however
if you call them & look on their website they say/show "Excellent coverage",
I have never come across such dishonest and deliberately misleading
customer con strategy. When ask to speak with someone of authority the
put you on endless hold. Never ever use Orange particularly if you are
in GU postcode area, Vodafone, O2 or T Mobile have superior service
by far.
Rating: Reply
Reviewed by SJ Bailey from England on 4th Jul
2010
I been with Orange now for 7 months and I must admit the speed at which
it operates is poor! I have a smart phone which is less of the smart,
more of a pain in the arse due to the slow and sometimes patchy network.
I still Have a long time to run on my contract and feel a little cheated
by the poor service provided. On the other hand I would definitely recommend
the 3 network-I use it at several locations and achieve good signal
strength along with outstanding speed for a dongle. I hope this review
is helpful.....
Rating:
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Reviewed by gee from fife uk on 19th Jun 2010
avoid orange at aw costs got a dongle today...full signal bars aw lit
up edge(which is just tad faster than dial up) ...glad u get 7 day return
policy...straight bk to orange..three seems to be best deal n best speed
where i stay..
Rating: Reply
Reviewed by paul from uk on 18th Jun 2010
orange dongle was a good idea until my usage shot up for no reason and
the orange signal went down try and get orange to help! your barking
up the wrong tree thay do not tell you if your usage suddenly changes
just send you over double the bill!!!!! ask them why and you get told
is (its just what i have writen down) thay have no more information
than i do i have a smart phone with orange as well as a dongle but can
no longer get a signal down stairs orange say its because theres more
ppl using there network thay wish as soon as i can get out of this contract
for both phone and dongle i will.
Rating: Reply
Reviewed by RobM from UK on 8th Jun 2010
Hmmm, methinks some people leaving reviews here should understand what
it is they are reviewing. I have contracts with Vodafone, Orange and
T-Mobile and BT (which piggybacks vodafone). I travel a lot and can't
afford not to be be connected so use multiple providers. First off,
anyone who says my PC was working fine and then "I inserted a dongle
and now the PC crashes" are idiots. The chances are the PC will work
fine until it tries to use anything connected via a USB port. Second,
anyone who leaves their PC on overnight but thinks they are not using
any bandwidth are idiots. The parasitic botnet trojans they've unknowingly
installed just love always on connections. Turn it off Doofus. Third,
connection speeds. Even if you have a good signal, you will be sharing
the base station backhaul with all the other idiots connected to the
same base-station...you never ever see contention ratio stats published
by the carriers...why, because most of their users are idiots. Personally,
I've had the better experience with Orange but in reality they all suck
to some degree at some time. Some just suck slightly less than others.
What you idiots should be asking is "why can't I have 21Mb/s like the
users in Sweden".
Rating:
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Reviewed by James Falkingham from England on 6th
May 2010
i took out a 24 month contract with laptop and dongle package with orange
last june.worked ok for a few months then started having problems.laptop
crashing and slow speeds.after much time with orange technical people
had my dongle replaced.guess what.......same happened again.orange then
told me the fault was with the laptop and that it was nothing to do
with them and to contact toshiba.toshiba advised me to wipe the hard
drive.ok at first but the same problems occured again.back to orange
and another dongle sent.between january and may it was hardly used as
it crashed so much and i didnt have the time or effort to ring orange.last
week tried again and it was identified as a bad sim card which was part
of a 'bad batch' orange had problems with.new sim card sent but i decided
enough was enough.i complained to a manger at the call centre who denied
orange had a 'bad batch' of sim cards and offered to refund me for 5
months of what i had been paying.i felt this was not good enough and
demanded my contract be cancelled.i was told this wouldnt happen and
the only way to cancel would be to pay £500 to buy out the contract.after
more arguing i was phoned today to say they would cancel my contract
for me.my advice would be to stay away from orange with regards to their
dongle as i dont believe it actually works due to it corrupting computer
software.if you are having problems try requsting a new sim card as
it may be the problem.if all else fails stick by your guns and requst
your contract be ended.they did it for me and if you argue enough and
can prove they've not provided the service you've been paying for they'll
do it for you too!
Rating: Reply
Reviewed by John Johnston from United Kingdom on
28th Apr 2010
Orange customer 'service' is heart attack inducing frustration due to
their incompetence. If they didn't owe me so much money I would bin
them in an instant. 1 star? I didn't have a lower option!!!!
Rating: Reply
Reviewed by shaun from shropshire on 16th Apr
2010
Been using this dongle now for 12months. Especially in Wales where you
have hit and miss with mobile phone signal connections. Any way never
had any issues what so ever usually get 3g signal through out Wales,
great when at static caravan down in Twywn . Never any problems with
laptop freezing I pay 15 a month . First three months was free so works
out around 10 quid a month for 3 gbyte never gone over usage. Don't
expect to download movies , will take forever. Orange was the only dongle
with coverage in twywn...
Rating:
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Reviewed by Victoria from Scotland on 6th Apr
2010
I have had Orange Mobile BB for nearly 2 years now with the original
Icon 225 dongle. Never had a problem with it or the service. At home
I have poor signal - no 3G - even speech on the mobile phone is dodgy,
however this is at home where I have a wired phone and BB so I don't
care. I use the dongle for camping and I do this every weekend from
May to October. My regular site is in a 3G area and speeds are blistering.
Connection is stable and only ever experience a problem during a severe
storm. For some reason this is a usage checker on the Mac under the
Icon Preferences and I use this along with my online account to keep
tabs of usage. I am not a huge downloader and in almost 2 years most
I have achieved in a month is 2.5 Gb - For £10 a month I am not complaining.
The Icon is beginning to show its age a bit now - it's scratched and
the usb plug is bent after the lid go lost and the dongle is continually
being tossed in and out of rucksacks so it is not at all surprising
that it is worn looking - however it does still work fine and to be
honest I am surprised as I expected it not to last the distance. I have
been an Orange customer for years now and the reason for this is they
have given me no reason to want to leave them.
Rating:
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Reviewed by steve from england on 31st Mar 2010
first off all, dont rely on the stats on your mobile broadband partner
for download usage , because orange will swear blind its inaccurate
and try and charge you for exceeding your limits, they also dont tell
you that when you purchase the dongle taht u need to reset the orange
mobile partner at the beginning of each month, otherwise they say the
download usage rolls over. Secondly, ive never had a problem with wirelessly
connecting this new laptop, plug in the dongle and the computer intermittently
locks up, you cant do anything but power off, back to a wireless talk
talk connection , and no such problem. Thirdly, the 3g connection drops
more frequently than a lady of the nights knickers! In conclusion, do
not go anywhere near a orange mobile broadband dongle !!
Rating: Reply
Reviewed by Bert from England on 29th Mar 2010
HI everyone, I have a mobile dongle for broadband, & have had it for
about 2 years, with only one issues, which is as follows, my dongle
got slower & slower & then won't work at all, so I phoned Customer Services
like the rest of you, & their where no help at all, so I checked on
the internet to see if anyone else had had te same problem, (on a friends
vodaphone dongle), yes their had, but the problem was the number I called,
with the right number I spoke to the right department & their called
& messaged my dongle, surprizly no reply as it was broken, their then
asked a few question & the next day, yes the next day my door bell rang
with a courier standing their with a new dongle, asked me to replace
my sim card in the new dongle & return the old one with him, which I
did, & I'm still on-line & its still working fine, that's my expericence
of orange Bert
Rating:
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Reviewed by sarah from kent on 16th Mar 2010
If anyones got any sense don't get a phone or contract with orange i've
just been hit with a bill of £60 for using internet on the phone even
though i was told it was free for 2 months and then £2 per month , idiots
!
Rating: Reply
Reviewed by Kevin from Scotland on 9th Mar 2010
THE WORST BROADBAND SUPPLIER ORANGE! I was on oranges Broadband Max
Package from 2006 only getting a 'max' of about 3 meg but wasn't bothered.
A couple of weeks ago I got a letter form Orange stating that they were
glad I was 'enjoying the broadband' but that my Usage between December
and January 2010 was 12.5GB in peak times and therefore I was in breach
of their fair use policy and that WITHOUT WARNING they wee going to
CAP my speed for Three Months and see if I behaved myself. I signed
up in 2006 and at the time the FUP (Fair Use Policy) was 40gb a month
so lets say I was a little confused. I looked on line on Orange's site
for details of this FUP and found nothing detailing anything like this.
I looked in their terms and conditions and found nothing; I looked on
the forums Nothing. I then emailed Orange and asked what the FUP was
since I was unaware of it and couldn't find any info. I got this reply
"As you can possibly appreciate, high internet usages at peak times
can cause other users on all networks connected to your exchange experience
reduced download speeds. The policy allows users unlimited downloads
outside of peak times (12am to 6pm) but over peak hours a download limit
of 5Gb is in place and should be adequate for many users to play online
games, watch standard definition streaming video or browse the internet
without getting near this limit. Once the restriction has been applied
we'll monitor usage (during peak and off-peak hours) for about three
months and if it's within the fair usage policy, Your original connection
speed will be restored. If you breach the fair usage policy for a second
time, EUSC would permanently be added to your line." I then stated that
I was unaware of this policy and had not been informed of this FUP and
that it wasn't available to read anywhere they then claimed that an
email had been sent out in June 2009 to ALL customers. I hadn't received
this and therefore asked for a copy I was told " Unfortunately the email
which was sent to your @hotmail.com email account with regards to the
change of our limit of fair use in June 2009 was issued from an automated
system and in result of this I am unable to forward you a copy of the
email you have requested in your recent email." So to sum up THEY WERE
GOING TO PENALIZE ME WITHOUT WARNING FOR 3MONTHS FOR BREACHING A POLICY
THAT THEY DIDN'T INFORM ME ABOUT ..CANT PRODUCE ANY EVIDENCE OF HAVING
INFORMED ME ABOUT, THAT YOU CANT READ ANYWHERE ON THEIR WEBSITE AND
IS BASED ON AN EXTREMEMLEY PALTRY ALLOWANCE OF 5GB A MONTH AT PEAK TIMES...IT
IS PEAK TIME FOR A REASON SO IF YOU DONT KNOW THAT THIS POLICY EXISTS
CHANCES ARE YOU WILL BREACH IT. I was going to sign up for a two year
contract for an iPhone but thankfully I was out of contract so now O2
have my business for broadband and Phone
Rating: Reply
Reviewed by Martin Whitecross from UK on 8th Mar
2010
Ive had the same problem as Emil In that Orange claim that I have gone
over my usage when I very well know that I have not. They claimed that
the extra usage was probably due to updates. I don't think so. I have
a 10gb dongle and my last bill suggested that i went over that when
I know very well that I've not used anywhere near that much as I have
been keeping an eye on my usage. Oranges billing system has a serious
problem somewhere and should be investigated by watchdog. Im not going
to use my dongle for a whole month and see what happens.
Rating: Reply
Reviewed by Ashley Mason from UK on 2nd Mar 2010
I certainly would not take out a contract with them. I moved house and
my new house had no coverage. When i phoned up to ask what i could do,
i was told "nothing" and that they "had no plans to improve the signal"
(which by the way is in London!!) and was also told that "its not our
fault you moved somewhere with no coverage" Apalling.
Rating: Reply
Reviewed by Marc from UK on 25th Jan 2010
I have the Orange Mobile Broadband 3gb at £15. I have had my bills come
in at the amounts i expect them to be. Speeds go up to 160kbps download,
and runs Facebook nicely. Customer service is nice and they do what
you ask them to do. Reliable billing service and only fault is my area's
transmitter not being at the highest licenced power. Other than that
the service i'm getting is good for what i am paying.
Rating:
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Reviewed by Jim from UK on 21st Jan 2010
Well there are a lot of different usage plans available on the Orange
Mobile Broadband, but whichever one you choose (if you are suckered
into opting for Orange) Orange will always bill you for exceeding your
usage and charge a phenomenally HUGE amount. It's as corrupt as I've
ever seen, Forget "Watch Dog", Orange should be featured on Crime Watch.
Just 5 more months of this "incarcerating contract", I'll never use
Orange again! 1 star rating is a lot more than I want to award them,
just assume I really meant minus 5
Rating: Reply
Reviewed by Emil from United Kingdom on 18th Jan
2010
I signed up with Orange Mobile broadband in August 2009. I have received
two bills for 6 weeks usage of £969.15. My limit was 3GB per month and
I have been with Vodafone before this and never exceeded their limit.
Basically, I have been using my connection to access my mail and facebook
and a few Windows update. I have declined the invoices but according
to their customer service they have already given me a bad credit report.
Have sent an email to Jackie O'Leary (vice president of Orange Personal
Communications). After that I got contaced by Executive department.
First they offered me 25% off, when I did not agreed to that, the next
offer was 50% off. I offered them to pay 25% and have a written document
that I would not receive any bad credit report. At this point they are
not willing to offer me that. To me this totally outrageous, I know
I am not responsible for the 19GB they claim I have been using. In Executive
department they said that the case might be that I left the dongle in
the computer over night and that is has been updating internet during
that time. I believe there is a major fault in Orange billing system
and from what I learn many people share the same experience. The next
step for me is to send an email to BBC Watchdog and as many news papers
as I can. I am not going Orange get away with charging me this amount
and claim it is correct and also give me a bad credit report while I
am in a dispute of there outrageous invoices. I would advise everyone
with the same experience to please contact me via email esteban.london@hotmail.com.
I found a large amount of customer experiencing the same treatment.
I would advise everyone who has got a faulty invoice from Orange to
please contact me via email esteban.london@hotmail.com and we can seek
legal action together. /Emil
Rating: Reply
Reviewed by Shaz from UK on 14th Jan 2010
Got the orange dongle and its rubbish. I found Tmobile to be better
than this but 2-3 months later that started playing up, but with orange,
its good for the first week or so and as soon as you pass the warranty
period, thats when problems start. I hate it and will maked this the
last month, thank god I purchased a pay as you go. Do not go with Orange,
as what everyone is saying below is the truth. It is slow, disconnects
and I cant even do what I purchased it for, so please tell me why I
am paying £15 for nothing?
Rating: Reply
Reviewed by gaz from uk on 7th Jan 2010
i have both 3 mobile ineternet and orange mobile internet ( free with
mobile phone contract) and no matter what time of day i use orange it
is really slow, not even fast enough to browse. every now and again
i can get a reasonable connection rates but vary rarely. where as with
3 mobile i get fast connection speeds most of the time, sometimes in
the evenings i get slow down but 10x better than orange
Rating: Reply
Reviewed by Dennis Mc from United Kingdom on 4th
Jan 2010
When using orange mobile broadband with outlook on my widows notebook
on three occassions the computer locked so badly that the clock stopped!!!
Even task manager would not run. I phoned the help line twice and both
times they just said that it couldn'tbe the fault of the mobile broadband
service. The lock up has happened on 3 occassions when using Orange
mobile broadband. I have not been able to use orange mobile broadband
without this happening. You make up your own mind. The lock up isn't
the worst problem. After stopping windows to deal with the lock out,
Vista would not run properly until I carried out a system restore to
a point prior to installing the orange dongle. Orange Mobile broadband
is a minefield. DONT USE IT UNLESS YOU HAVE TO, DON'T TAKE OUT A LONG
CONTRACT UNTIL YOU ARE SURE IT DOESN'T CAUSE PROBLEMS.
Rating: Reply
Reviewed by Mike from UK on 27th Dec 2009
I am a technical engineer and have recently built a brand new high end
machine for a friend who wanted to do advanced photo editing. The machine
runs winxp sp3 and has been fully tested with no errors occuring except
the usual winxp ones we all know how to get around. The second I inserted
my friends orange dongle, the machine crashed and now that the software
its installed, the machine continues to crash whether or not the dongle
is in place. Ive noticed only the most recent posts here mention computer
crashing so it looks like oranges software design has gone from bad
to worse. Ive seen o2 and vodafone versions that work just fine but
orange can't seem to get the software right and obviously haven't fully
tested as they should have. until orange start getting ticks in all
the right boxes idd stear clear and go with o2 (the only mobile company
ive found that actually gives a toss about its customers)
Rating: Reply
Reviewed by N.carter from Kent,uk on 10th Dec
2009
Orange dongle problems yet again. Have had 4 replacements with same
problems. Goes so slow,like watching paint dry,dissconnects itself,crashes
an not responsive. States im connected an data sent/rec going but cannot
even get google home page up,get connection problems an contact administrator
orange. Wast of time,dont get anywhere. Being charged for data that
am not using as not usaable. Dongle not fit for purpose of use. Do not
go with orange dongle. Ok for month then problems every time.
Rating: Reply
Reviewed by Ibrahim from UK on 10th Dec 2009
Just got myself connected to the Internet via Orange Mobile Broadband
today. Okay, first the good news: There's no 18-month contract anymore
- it's a 30-day contract. Also, I like how Orange gives you a 10GB download
limit for only £10 more than you'd normally pay for 3GB. Now the bad
news: As everyone here has commented, it's VERY slow. So you basically
end up getting "broadband" internet at download speeds which appear
to be only slightly faster than dial-up. However, for people like me
who need access to the Internet but don't have a landline available,
it's a lot better than having no Internet access at all.
Rating:
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Reviewed by smelly socks from uk on 9th Dec 2009
orange mobile broadband paying them money for a rubbish 3rd rate service
and pathetic customer service time to move to another company who value
and care about there customers AVOID ORANGE.
Rating: Reply
Reviewed by jaideep singh from uk on 28th Nov
2009
please please do not take orange home broadband. They provide very very
poor customer service. They will sell you trap. Do not touch them they
are disease in broadband market.
Rating: Reply
Reviewed by Charles from UK on 22nd Nov 2009
Avoid like the plague! Orange are running a scam! I read all the bad
reviews and I thought that I cant go wrong as there was a 7 or 14 day
return warranty. Guess what.... It worked flawles for the warranty time
and soon after i started getting the terrible slower than dial up speeds
that everyone is describing. I am not going to waste time to go into
all of it. ALl I can advise you is YOU WILL REGRET ORANGE MOBILE BROADBAND.
Rating: Reply
Reviewed by Deep from England on 12th Nov 2009
Im on the pay as you go on orange, and normally top my phone up £10
a month. 300txts/mins and free internet... im not complaing good service.
(Y)and if you dont receive your rewards, then you just phone up free
of charge and get them :)
Rating:
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Reviewed by simon from nottingham on 9th Nov 2009
i have been with orange for years on a phone contract,i find the service
brill no probs at all. then i decide to get the b/b dongle as i live
in the center of nottingham thinking the i will have no probs with the
coverage, how i was wrong, i lose pages, downloads stop half way through
and it makes my laptop none responsive, kinda angry as i was told i
would have no problems, now im stuck in a contract for 17 months
Rating: Reply
Reviewed by ben from bridlington on 30th Sep 2009
iv just got the orange dongle with 3gb usage for £14.68 a month on a
1 month contract and the signal is ace...its just about as fast as the
router i hade in the house but even better you can use it out doors...the
3gb seems to be lasting but you do have to be carefull what you download
because if its a big download it will take quite a bit off your usage
but the ocasional download is fine and if you use it for brousing like
facebook,ebay,google,eg...its perfectly fine just try not to download...i
hade a vodafone dongle and it was slow as hell so went with orange and
i cant belive the speed i get to say its a dongle lol its ace
Rating:
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