Orange Mobile Broadband Review
In a nutshell: Orange Mobile Broadband costs pretty much the
same as mobile broadband from 3-Mobile, O2, T-Mobile and Vodafone, and
offers connection speeds of up to 7.2 Mbps. Orange Mobile Broadband
packages come in three sizes, ranging from £10 per month to £30
per month. You get a free dongle if you sign up to a 12 month contract.
But Ofcom's
survey of mobile broadband, published in May 2011 found that Orange's
mobile broadband service was the slowest in the UK.
Best buy: Orange
Mobile Broadband (from £10 per month).
The Orange Mobile Broadband service offers a choice of three tariffs.
For £30 a month you get a free USB dongle, connection speeds of
up to 7.2 Mbps and up to 3 Gbytes of data. Low users can opt to pay
just £10 per month for up to 500MB of data and medium users can
get 1 GB per month for £15 per month. You'll need to buy a dongle
or sign up to a 12 month contract. The system is compatible with Windows
and Apple Mac operating systems.
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Price Plan
|
Data Allowance
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Price per month
|
|
Small
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500 MB
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£10
|
|
Medium
|
1 Gbyte
|
£15
|
|
Large
|
3 Gbytes
|
£30
|
Orange Mobile Broadband (UK) User Reviews
Love your mobile network? Hate it? Please share your experiences to
help other people choose the mobile broadband network that's best for
them. Please do not review this network if you have not used it. This
is a review site, not a forum, so please don't just ask questions. Please
do not use swear words or offensive language, and please, no advertising!
Average rating from 151 reviews: 
Reviewed by asma from Uk on 14th Jun 2013
Useless! is the words that sums up Orange service.
I was using orange dingle and one unfortunate day i decided to go to Orange
shop to have my address changed and shop manager convinced me that It was in
my interest to change over from dongle to landline/bradband. I said i am not
sure i have read lot of bad reviews about Orange, he convinced my they have
totally changed.
I asked the manager and then several time Orange customer service what will
happen to the dongle, they all told me that within 10 days of my landline activation
teh dongle will be disconnceted. I threw away the dongle assuming it was disconnected.
I admit it was my stipidity that i didnt check my itemised Orange mobile phone
bills and disnt relsie that they have been charging me for dongle and for landline
for 10 9 months. when i relaised that i contacted them and was informed that
it was my fault for not checking bills and they cant trust what i say,as i cant
prove it i will have to foot the loss of £63.
I have now gotten rid of all orange services and Good riddens! Will never ever
use Orange for any kind of services again. I found that their staff do not provide
all necesary information unless you already know everything and know what to
ask.
Asma
Rating:  Reply
Reviewed by Bevey from UK on 15th May 2012
Orange dongal... was told that 1gb wld suffice after I explained what I used
it for ie ebay,browsing and emails..bout 3hrs a day... I used the gb within
a week and have been told its my fault for using it too much and not checking...
well I wouldnt of chosen it if I had been advised that I would need more for
what I needed it for... annoying esp as I know that some customers still get
the unlimited for the same cost...grrrrrr orange customer service... bar humbug...
gonna have to wait out the contract arghhhhhhhh
Rating: Reply
Reviewed by Paul from UK on 27th Apr 2012
I've had Orange mobile broadband for around 3 years. It used to be reasonably
good. Now, it's shocking. I work partly in Noth West Surrey - typical speed
0.4 (Vodafone 42 and Three 56!) I also work in London - typical speed yesterday
was 0.16!!!!!!!!!! (bought a new hree dngle and the speed was 102.) The coverage
was allegedly excellent in both locations.
Also, last month I reset my usage counter on the day I received my bill. This
month, it tells me that I've used less than half my allowance - but the latest
bill indicated thaat I've gone around 25MB over my limit.
Tomorrow, I'm canelling my contract. Parting is not such sweet sorrow, and no,
je ne regrette rien.
Rating: Reply
Reviewed by Vishal from Uk on 11th Apr 2012
Extremely poor broadband service. Internet stalls for no reason, and starts
working on it's own. Poor quality routers. Doesn't even allow consistent low
bandwidth service. Too many interruptions in broadband service. Have been an
O2 customer for years. Changed to orange as this was cheaper and regret it now.
Tied on an 18 month contract and waiting for this contract to be over.
Rating: Reply
Reviewed by ross skelton from uk on 15th Mar 2012
i've been with orange for 10 years + and very reluctantly leaving for three.
my three dongle is great, fast enough to stream tv and as yet (16 months now)
has been spot on with no issues. my orange phone with unlimited data has been
completely useless and as a result just never gets used (hence they can give
me unlimited data i guess). I just got my phone pac number and as soon as i
explained why i qas leaving the guy gave up trying to stop me and just gave
me the number, I wander why?
Rating: Reply
Reviewed by erol barry from wales on 3rd Mar 2012
I have an orange dongle (£10 a month) I'm with Virgin Broadband but because
of the terrible service and unreliability of the Virgin set-up and no resolution
in sight I have resorted to using my Orange dongle's sim in my Blackberry Bold
and using that as a modem connected to my laptop I find it out performs Virgin's
10 mbs cable Broadband. It takes an hour to download Itunes software file size
70mbs through my Virgin hub, yet only 3 mins using my Orange dongle, very peculiar
indeed, the Orange dongle rocks for me , but again area does matter to get performance.
Rating:  Reply
Reviewed by Anthony from UK on 31st Jan 2012
The phone mobile broadband service around Wakefield is now almost non-existent
yet the Orange Coverage Checker continues to show 3G as "very good". Orange
must know that this is a blatant lie.
Rating: Reply
Reviewed by Chris from UK on 28th Jan 2012
Fran, I can sympathize with you as last night I spent the most frustrating 4
hours of my life trying to get a result with those morons in the Indian call
centre....And still got nowhere!!!!!!!!!!!!!!!!!!!! They are incompetent and
all Orange seem to think about is profit before customers. The contact numbers
are a waste of time because no one seems able to do anything other than to put
you on hold or transfer you to some obscure location in....INDIA!! Orange have
now become masters of their own destruction and a complete waste of time and
I am now going to cancel my broadband and all my business phones with the and
go with a company that at least have English speaking customer care based here
in the UK!!!
Rating: Reply
Reviewed by Fran Williams from UK on 25th Jan 2012
Orange broadband is now rubbish - I have been with them for years and the speed
is so poor I can't even stream music let alone videos. Complain and they won't
talk to me without a copy of my marriage certificate which I sent 6 years ago
and they're happy to take my money in my current name! Will definitely change
providers when this contract period is up in April. Getting them than 1 mb consistently
and often much less - blame it on traffic, router, you name it but not themselves.
Nothing improves it, Supposed to get free phone calls but that lasted about
1 week, The deal and service is rubbish. I live in London not the countryside.
Do not sign up!
Rating: Reply
Reviewed by L Higgins from england on 19th Jan 2012
orange mobile broadband is so slow and the coverage poor, when you try to contact
them its really hard work.
Rating: Reply
Reviewed by robert mclaughlin from UK on 15th Jan 2012
Orange have been terrible as far as getting a refund for poor service. Guys
in the shop were really helpful but could not give refunds for any Broadband
services. Tried ringing, also got guy in shop to ring but Broadband team were
having a 'computer says no' policy about returns. Personally I don't care about
Orange internal systems/who has to pay for refunds or returns or indeed who
I get a refund from - Just want money back and presently Orange Broadband are
just stopping us from doing this. Next stop Ofcom.
Rating: Reply
Reviewed by richard nicholl from UK on 9th Jan 2012
absolute rubbish. Dongle did NOT work in France. Spent 2 hrs on phone- no solution.
"Advisor" was searching Google for the solution!(Anyone can do that!) Cancelled
immediately on return ."Surprise"....5 months later they are chasing me for
£50...threatening letter. I would NEVER recommend Orange to ANYone EVER!!!
Rating: Reply
Reviewed by Aj from Uk on 4th Jan 2012
Utter rubbish company, Had nothing but hassle form them since leaving to vodaphone
the funny thing is my neice had a Pay as u go and broadband dongle off them
for internet and they would not let her change her provider for 3 months on
pay as you go or unlock the phone with paying 29 pounds for it then waiting
18 days of the privilage which we decided not too took market phone unlock shop....Job
done neice is happy!! Moral of story...Aviod orange
Rating: Reply
Reviewed by Charlie from Baker on 28th Dec 2011
As I've said in other threads, I think it depends on the area your in - when
I was living with my parents, orange was completely rubbish. But now, in my
flat down south, orange is superb! I normally just go on to www.mobilecoverage.net
to check what each network signal strength is in my area - it saves me to going
to individual websites.
Rating: Reply
Reviewed by Samantha from Uk on 13th Dec 2011
If anybody reads this i would never bother with getting a contract with orange
!! i have had my contract changed without giving them the say so to do this
i had upgraded my contract as it was at the end of my contract .. and for some
reason they only gave me 300 texts well i send way over that .. a month and
my contract states i get unlimited so therefore they are trying to charge me
for 5,000 texts ... and they also said they had took 400 out of my account when
it was actually six hundred pounds they took out.. they are trying to deny every
bit of this case being there fault.. but they do not have a leg to stand on
expecially as i took the contract out in febuary and it changed it april now
if you read there own terms and conditions you cannot downgrade your contract
unless you have been within your contract for 9 months of 18 month contract
6 of 12 month contract and 12 of 24 month contract so how it can be changed
after two months i have no idea.. but there you go do not even go there!!
Rating: Reply
Reviewed by Mags from UK on 26th Nov 2011
Orange 'service' provided me with mobile broadband so slow it was unuseable
and kept dropping out, however the Orange shop refused to cancel my contract
within the 7 day cooling off period and customer service call centre demanded
a 30 day notice period for cancellation. Luckily I only took out a 1 month rolling
contract so am only being shafted for 1 month of charges for a dongle I can't
use. Advise any prospective mobile broadband subscribers to give this company
a wide berth.
Rating: Reply
Reviewed by Gavin from Northern Ireland on 21st Nov 2011
- Broadband speed poor and unreliable. - Traffic shaping policy leads to 95.5%
reduction in speed for file sharing during waking hours. - Customer service/technical
support unhelpful and have consistently promised callbacks I've never received
- Wireless adapters are not provided, and they only sell g-wireless adapters
which will not work well with the n-wireless router they supply - The Router
supplied frequently drops connection - Both Orange and Sky use BT's line in
my area and I didnt have any problems with Sky, so local network is not the
cause of problems
Rating: Reply
Reviewed by Julian Gosnell from UK on 20th Nov 2011
Broadband has been fine for many months, then, suddenly, we are cut off. Two
weeks of calling support staff in Mumbai for hours a day during which time we
have been treated like idiots, put on hold for hours, hung up on, fobbed off
with stories of managers who will call us back and never do and actual and provable
total lies - namely "oh, such and such a manager called you three times today",
when we were in all day and our phone logs a record of every call we receive,
answered or not. Orange finally admitted that the problem was due to work going
on on our line - we then lost phone as well as broadband for some days... We
have been promised broadband will be reconnected "tomorrow" for most of this
week. After two weeks without broadband we have finally given up on them - standing
order is cancelled and they can whistle for their £150 - DO NOT TOUCH ORANGE
WITH A BARGE POLL.
Rating: Reply
Reviewed by josh from adrian on 18th Nov 2011
Very bad internet service. DO NOT GET THEIR BROADBAND SERVICE!!! It continually
drops out, reliability is very very bad.
Rating: Reply
Reviewed by anon from uk on 11th Nov 2011
absolute nightmare. customer service 0-10 download speed 0-10 customer satisfaction
0-10 try to cancell your service.not without paying £150+ offcom here i come!!!!!!
court next :(((((((
Rating: Reply
Reviewed by martin from England on 9th Nov 2011
I am so frustrated with Orange, my broadband speed had been hopeless for 10
days and I have spent hours on the phone to Orange. I have been made all sorts
of promises regarding call backs and fixes - non of which have happened. I must
have done over 20 line tests and they have all shown that I have over 12M arriving
at my front door and yet down to as little as 54kbps on my machine. If you are
thinking about Orange I hope for your sake that nothing goes wrong bacause it
is an absolute nightmare when it does!!
Rating: Reply
Reviewed by annoynimus from qwerty on 6th Nov 2011
Its to slow of more than one person wants to use It
Rating: Reply
Reviewed by Robert Lomas from England on 1st Nov 2011
I am having no success in getting my orange broadband speed increased. Download
speed is less than a quarter megabyte. I have monitored this over 10 days and
telephoned orange 6 times. They promise to look at it but nothing changes. It
is totally unacceptable. There are no complaint escalation procedures. I will
try Offcom next.... then move my landline, mobile and broadband elsewhere.
Rating: Reply
Reviewed by Pat Sharps from England on 31st Oct 2011
Re earlier review. The reason Orange broadband failed was because I changed
the default email/cutomer password but didn't realise that I had to change it
on router. Once I did this, the service came back. So my only problems with
them were the incorrect spelling of my name and the fact that their help desk
told me that the reason I lost service was because of problems their end and
to wait 24 hours! They did not refer me to their trouble shooting guide which
explained how reset the router. And who am I to criticise their spelling after
the typos in my earlier comment!
Rating: Reply
Reviewed by Pat Sharps from England on 29th Oct 2011
Changed from BT to Orange broadbaan on 26 March. Annoyed as they spalt both
my first and surnme wrong so emails to my preffered email address didn't get
through. Router no problem to set up and evrythig fine for two days but internet
went down yesterday morning. Help desk says many people with same problem &
to wait 24 hours. I am now regreting changing from BT. I am currenly in local
library!
Rating: Reply
Reviewed by Graham Robson from England on 24th Oct 2011
I was with Orange for mobile and then mobile + broadband for over 12 years.
In June this year I cancelled the contract (went to Sky for television + broadband,
and O2 for cheapo mobile contract. I am still being billed, and now threatened
with legal action, for Orange (ie Everything Everywhere) mobile + broadband
which I don't need. I have written to them (recorded delivery) about it - no
reply, just threats of impending legal action (which I am ignoring, on Ofcom
advice)
Rating: Reply
Reviewed by mike from uk on 21st Oct 2011
had no problems with orange till losing my broadband reception sevral days ago.
Had an incredibly frustrating 45 minutes with call centre half on landline and
half on mobile phone which cost my wife £3. No resolution of problem just metronomic
working through crib sheet twice even though i had done all tests required.
Asked them to book a call with level2 help? as they were to busy to talk to
me on the day. Call was booked to between 1 and 5 the next day, did'nt happen.
So frustrated called virgin and am getting high speed cable. Ironically after
deal is done broadband comes back on. Bad customer service lost another customer
Rating: Reply
Reviewed by Bob Turnton from UK on 19th Oct 2011
Unbelievably bad customer service; unable to resolve faults or do anything beyond
reading from a crib sheet - this includes returning calls when they promise
to do so. Impossible to speak to a supervisor and they will fob you off continually.
The worst customer service I have ever experienced.
Rating: Reply
Reviewed by Leong from UK on 13th Oct 2011
I am upgrading my contract with orange in July since then i being charging £14-£18
a month on top of my bill for broadband and megabytes even i am never use it,
so i call customer orange customer service and they sort the problem and say
will refund the money into my account but after 1 month i am still being charge
for the same problem and I am didn't receive any refund so i call the customer
service and block the internet usage for my mobile on 10th aug. since then I
am still being charging the same problem till oct now and the customer service
say there are still investigate the problem even they can see I being calling
to block the service since august.
Rating: Reply
Reviewed by Nic from UK on 11th Oct 2011
Had an Orange Dongle since 2009...Keeps switching my lap top off when the kids
go on certain sites. Now cannot instantly connect since End of September. We
have to check diagnosis then take hours of checking to see if the network is
available!!!!!! Disgusting service for loyal paying customers...will be going
else where!!!! and their PAYG service no better at the moment either!!
Rating: Reply
Reviewed by KATHY from UK on 5th Oct 2011
Have had a mobile broadband with orange since Sept 2008 paying £10.00 per month
for 3gb (Good deal) no problem till July 2011 and all of a sudden my bills changed
to £15.00 when I queried they said would change back to £10.00 billed in August
again for £15.00 rang again and was sold home broadband and mobile broadband
for £7.00!!! told why pay £10.00 when you can have both for £7.00 what they
didnt say was they were transferring my landline to Orange not agreed and downgraded
my 3gb to 250mb I wrote very strong letter and all this was revoked since when
my reception for broadband is negligble no HDSPA only GPRS am using a friends
3 connect (12 months for 79.99) cant wait till my contract expires would not
touch orange with a barge pole something has changed in that organisation
Rating: Reply
Reviewed by Luiz Camargo de Miranda from Unisted Kingdom on
10th Sep 2011
I agree with the bad reviews about Orange. Poor information to customers. Horrific
service for present customers in shops and over the phone. Overbilling. I tried
to change my plans many times, I was told it was done and it wasn't. Run away
from them.
Rating: Reply
Reviewed by Jan from England on 3rd Sep 2011
Broadband service was slow but acceptable up to a month ago. Since then from
the 2nd of the month for about a week/ten days cant get a signal or very poor
reception - but strangely then it goes back to normal again. Wondering if anybody
else was having this problem? I will be leaving Orange as soon as contract expires.
They are rubbish.
Rating: Reply
Reviewed by Katie from England on 31st Aug 2011
I am tied to an 18 month contract to Orange and I wish I hadn't left BT. The
broadband speed is very poor, the customer service centre in India can't help
or find any issues with the broadband - it's incredibly frustrating and I wouldn't
recommend it to anyone. Do NOT go with Orange.
Rating: Reply
Reviewed by Aggelos from UK on 31st Aug 2011
Havent got proper connection with Orange for over a month and their customer
services said its easier to disconnect than help me! AVOID!
Rating: Reply
Reviewed by Julie Eastty from UK on 31st Aug 2011
Unfortunately, the option isn't available for zero stars. After one year of
intermittent broadband and hours waiting on the end of the end of a telephone
to an Indian call centre that have to follow a scipt to a tee, I've had enough.
Ornage do not have a complaints team and the Indian team block all attempts
made to speak to someone in the UK. I am now going to bill Orange for my time
and expenses incurred.
Rating: Reply
Reviewed by John from England on 24th Aug 2011
I bought the Orange Dongle and signed up for a 12 month contract; I am billed
by Orange for £39.32 every month. The quality of reception is very poor; if
I can get a signal, which is quite rare, it is low level. They said it should
provide me with youtube access-which it doesn't. I should have read the small
print when I signed up-didn't realise I couldn't cancel my account for 12 months.
I am paying Orange through the nose for Internet nowhere! I am didgusted with
Orange...they threatened me with debt collectors when i cancelled my direct
debit-now I only pay by cheque after I receive a letter from them. I can't wait
for the contract to end. I cannot recoomend Orange as provideing a good service-definitely
internet nowhere!
Rating: Reply
Reviewed by RUTH from ENGLAND on 11th Aug 2011
Had real problems with ORANGE since May 2011, was wishing I had never changed
from BT. Internet would work fine at less busy times, and then would not work
at all at peak times. When I rang technical support, it was always India and
they were reading off a card, and no help at all. I decided to change the channel
from auto to channel 4 and fingers crossed, it now works fine. Hope this helps
somebody else. I was worried I would have this problem for the next 18 months.
Rating:  Reply
Reviewed by Andrew from UK on 4th Aug 2011
Orange is absolute rubbish !!!!!!, speeds are pathetic and my broadband has
been down for a week now and they don't know what the issue is and their customer
service is atrocious !
Rating: Reply
Reviewed by Jamie from United Kingdom on 26th Jul 2011
Ignore the good reviews. Orange Mifi (mobile Wifi) is absolutely pathetic. I
have had THREE replacement devices over the past 8 months (latest one has stopped
working after a week). Speeds when it did actually work were below average,
but the 3G coverage is pretty poor. Struggling to get a refund, hopefully I
will in the next week so I can move to 3's mobile broadband. HOWEVER, Customer
Support at Orange is outstanding. Just a shame that they sell absolute garbage.
But their phone services are very good, just don't get any type of broadband
with them.
Rating: Reply
Reviewed by Carrie seior from uk on 8th Jul 2011
Orange have taken my husband to the debt collectors as he cancelled the direct
debit due to the poor service of the dongle, he uses internet for work and lost
money through them as they dongle didnt work and customer services were extremely
poor too and didnt have a clue, so he cancelled the direct debit and as requested
by ornage we had to write an email listing all the problems we had with it which
we did then today we receive a letter from a debt colelction company chasing
£190 - cheeky so of course this is still on going but be warned
Rating: Reply
Reviewed by Jas from UK on 12th Jun 2011
Incompetent and pathetic.
Rating: Reply
Reviewed by Roy from England on 2nd Jun 2011
If there is a worse broadband server than Orange I haven't heard of it. I was
with Freeserve which was okay if slow but Orange is much worse and their excuses
are simply rubbish.For the past month I have been phoning and had assurances
that it would all get better,needless to say it hasn't got better.Trying to
get through to them this morning 02/06/11 was a complete and utter waste of
time.I will terminate with them as soon as possible.
Rating: Reply
Reviewed by Roland Jarvis from UK on 10th May 2011
My experience has been so appallaing that the "service" appears to be almost
fraudulent. In the first place, when I purchased my dongle I was charged 70¤
but was told that if I sent some documents off to a given address I would receive
30¤ cash back. I heard nothing. Then, although the service worked intermittently
for a time, it eventually failed completely. I can now do nothing with it. When
I took the dongle to an Orange shop I was told that my identitiy was incorrect.
I produced my papers giving all my identity details, but the agent still insisted
that my key would not accept them. Furthermore, he said that I needed to telephone
Orange. Since my French is poor I found this a hopeless experience. Why is it
that nobody can (or indeed is willing) to help. I am thoroughly disgusted. If
anyone can help, my email address is: jarvisgr@uwclub.net
Rating: Reply
Reviewed by Rachel from UK on 9th May 2011
No connection to internet at weekends or friday afternoons since March, having
been fine for the first year. Waiting for phone upgrade to see if it improves
this. Phoned customer service and they suggested I downgrade my contract - well
I'd rather just find another provider and not pay them at at. Their 'recommendations'
for my upgrade online are the cheapest crappiest phones ever!!
Rating: Reply
Reviewed by jones from uk on 6th Apr 2011
Absolutely frustrating. To begin with everything was fine, then it started quitting
for no reason, there was no signal, connection was painfully slow. Over the
past few months the speed and connection have been better, only now the image
quality is rubbish. You can either have and ok connection and speed with low
image quality or good image quality but bad speed and connection. I have recently
started working on developing websites and using the dongle for the tinterweb
disables a lot of the software I try to use. Any other connection I have tried
has been fine. I will be discontinuing my contract tomorrow. Cannot believe
I am paying so much for such a bad service.
Rating: Reply
Reviewed by Shez from UK on 28th Mar 2011
Very slow broadband. Terrible in the tall buildings of Canary Wharf, London.
I was tied into an 18 month contract for £5, which just expired. I left them
without hesitation. I was literally getting speeds of 5kb/sec. And in Canary
Wharf, with good signal, I was getting zero download speed. I've changed the
connection to Three, and so far I'm very happy. Even with below-par signal strength
it's a fairly quick connection (around 1Mb/sec).
Rating: Reply
Reviewed by Laura from England on 16th Mar 2011
AWFUL BROADBAND. We got it installed about three months and all was fine up
until a few weeks ago when it suddenly wasn't working. We rang customer services
who said it would be fixed within 24-48 hours. I work from home so this was
incredibly frustrating. Spending all day at an internet cafe or neighbours house
can be costly or inefficient. The internet did come back on but then 2 days
after went off again. Rang customer services and they say the same thing. Will
be fixed within 24-48 hours. It's a problem with their server apparently. Then
again a day later internet off. Few days after that internet off again. What
can we do if this happens? Appauling service. Do NOT get Orange Broadband. It
maybe cheap and now I've realised there's a reason why!!
Rating: Reply
Reviewed by Jam from England on 24th Feb 2011
I've been with orange mobile broadband for about 2 years now. All in all its
pretty poor. I've not got anything to compare this with but if you're thinking
of using this as your main broadband then I would seriously think again. Sometimes
its ok and then others it's really slow. Just a tip for people, go into connection
type for your dongle and change it to "3G & 3G+ Only", i found it was selecting
the slower network even though 3G was available. Why have I stayed with them
for 2 years? because I can only get their signal in my house and I dont want
to get a contract for home broadband. Also got mobile broadband on my orange
phone and this is always painfully slow, even in good reception. Think I will
be changing when I can. I'm on a monthly £15 for 3Gig, ring them up and ask
for monthly only before signing up for a long time.
Rating: Reply
Reviewed by Russell Quick from Scotland on 7th Feb 2011
We bought the Orange dongle a year ago. It crashes our laptop on average during
use once every 30 minutes. Initially we thought it was a problem with the laptop,
so bought a new laptop. It is definitely the dongle, as we have had it checked
by an IT expert. We tried a new dongle and it made no difference. Grrrr. It
is hugely frustrating and I cannot believe Orange is still selling these rubbish
dongles and not accepting responsibility for the fault. DO NOT BUY!
Rating: Reply
Reviewed by karl from uk on 26th Jan 2011
i have an orange dongle and recently been experiencing slower than slow connection
speeds and dropped pages very frustrating. decided to look for the 3g aerial
which claims to help with the problem. on looking at various websites i stumbled
across a video clip which offers a no cost solution (simply place your dongle
with an extension lead into a saucepan or similar metal container) which i have
tried and weather its pure coincidence or true it seems to help with my connection,
its not dropped once and seems a lot faster (try it guys and see what you think)
Rating:  Reply
Reviewed by Kirsty from Preston, UK on 20th Jan 2011
I agree with most comments! I took out the £5 dongle in November last year thinking
it would come in handy now and again, but since then have never used it been
stuck in a drawer and still seems to be getting charged 33.93 every month, exactly
the same! The customer service tell me I'm using it in excess off 4500GB a day!
(must have a ghost) and that 33.93 is their cap usage but from the comments
below, I very much doubt it. So now they have barred it but I still have to
pay £5 a month for nothing - It's a joke! I will be going to the papers about
it, so if anyone else has this problem, let me know what you did to sort it
out. kirssst@live.co.uk. Definitely DO NOT recommend to anyone! Save yourself
the hassle.
Rating: Reply
Reviewed by Matthew from United kingdom on 17th Jan 2011
Personally i dont think the orange dogle is good as its crashes disconnets and
now its not searching for my net work it just says searching for mobile net
work and thats it does nothing after that
Rating: Reply
Reviewed by Carley-Jayne from Somerset on 26th Dec 2010
On a contract with Orange broadband for 24 months, have 3 months left this month
& am counting down the days until i get rid of this piece of rubbish! Connection
is incredibly poor, can never get any site to work which is surprising to see
it working long enough to write a bad review about it now. Downloading things
& updating programs are a nightmare! Wish i never signed up but too late now,
have learned from my mistakes & will NEVER be going with Orange again! Oh &
the customer services... more like complete time wasters!
Rating: Reply
Reviewed by Cath from Scotland on 17th Nov 2010
Another bad review, I'm afraid. I do not believe I should ever have been sold
this product. When I contacted T-Mobile and other providers, I was told that
the signal in my area was too weak for their dongles. The Orange Shop, however,
told me it was suitable. The signal has always been extremely poor and drops
out every few minutes. There seems to have been some problem between the dongle
and my laptop whereby every time I wished to access the internet I had to re-install
the software. As you can imagine, this is incredibly inconvenient. My useage
since January 2010 you will see it is minimal, if any. It has been impossible
to connect during this time. It has also been impossible to: • Speak with
staff at the local branch who direct me to the call centre. • Speak with
staff at your call centre re technical matters – I have lost count of
the number of times I have held the line for 20 minutes or more and then having
to give up without having spoken to anyone. So - DON'T!!
Rating: Reply
Reviewed by Kathy L from England on 9th Nov 2010
Orange mobile broadband is amazing in Southampton as long as the weather is
good. I can stream bbc iplayer and 4OD with no buffering. If it's cloudy the
signal does get weak, but overall I'm really impressed and wish I'd signed up
for more gbs as they've recently changed their contacts with lower data allowances.
Rating: Reply
Reviewed by Miss P from UK on 1st Nov 2010
Orange Internet Everywhere is absolutely abysmal. My dial-up connection was
faster. I previously had a Vodafone dongle, it was twice as fast. Wish I'd have
stayed with them now. Once my contract is over I will definately not be renewing
and will be advising others to do the same. Shocking service and very frustrating.
Apologies for the rant but it really is horrendous. I would not even give it
1 star but that's the lowest one I could select.
Rating: Reply
Reviewed by Mr. T from UK on 28th Oct 2010
My mobile broadband from Orange is absolutely woeful. I apparently live in a
coverage 'black hole' so I struggle to maintain even a 3G signal, let alone
HSDPA. Thing is, this black hole didn't exist when I first took out the subscription.
I've been with Orange for over 10 years now with my various mobile phones and
have had no problems whatsoever but, for mobile broadband, I'd advise to leave
well alone.
Rating: Reply
Reviewed by Mark from UK on 1st Oct 2010
Avoid like the plague, I have Internet everywhere for 2 months I have got different
lies about why my dongle disconnects rrandomly for no reason. The service is
terrible just like the call centers, do not go with this company, otherwise
you will get the lies i did.............
Rating: Reply
Reviewed by Orange Hater from England on 24th Sep 2010
DO NOT EVER USE ORANGE. let me make it clear, i work in not just IT, but i work
in IT security and internet filtering and usage monitoring and controlling of
internet/email/P2P/IM access. we took a dongle as we just arrived in UK and
needed the internet. all was fine for 2 months, then i allowed my parents to
use it for 3 months when it was used on their laptop (which i supervised) they
downloaded 12 emails and checked their bank account on a daily basis for a balance
check and pay some bills. they/we were charged 50 quid a month for 3 months
for the privilege. I therefore installed a traffic monitor to record the traffic
data. this matched the local orange data recorder but they still refused to
agree that the two methods i used were correct. moreso their remote montor of
a mobile device they claimed was in fact totally correct and refused to accept
my findings. therefore we cancelled the dongle and cancelled the standing order.
as my wife has a new phone with them, we have just been billed another 30 quid
for the dongle that is cancelled......they have billed and taken the money from
her mobile account. cretins of the highest order, their uneducated customer
services argue with you telling you that you do not know what you are on about
and that they profess to have more knowledge than a director in Internet security.
As with any large company raking in billions from joe public, customer service
is zero and as there are only limited carriers they know (just like the banks)
that if you leave somebody new will join hacked off with vodaphone or BT.
Rating: Reply
Reviewed by Stewart from Cheshire on 23rd Sep 2010
Every network has areas of strong and weak coverage. I live in a rural Cheshire
village and Orange is the only firm with a base station within a mile. It is
in a field 300 metres from my house. I actually use Orange mobile broadband
in place of a slower 1500 kbps fixed line connection (due to distance from the
exchange) and have download speeds of typically 2450 kbps and upload speeds
of 355 kbps. It's not wonderful, but for me and my family it is the difference
between being able to stream a TV programme and having to download it first.
Rating: Reply
Reviewed by Martin from England on 16th Sep 2010
Im near to the end of a 18-month contract with orange. This months bill says
i've gone over and have been charged an extra £40 pounds. Though im absolutely
sure i haven't used any more than i have during any other month. I only went
over once before this, that was a tiny bit and they charged me a few extra pounds.
I used Youtube more than i usually would that month, so i could understand how
i just went over and learnt from that. But last month i couldn't understand
why they are saying i've gone over this much, something is wrong somewhere.
I tried calling them but couldn't get through, so im going to try again tomorrow.
For the last week it's been so slow that it's impossible to use the internet
normally. The only websites i can use without having to wait minutes for the
page to load, is Google and Wikipedia. So it looks like they have put a cap
on my usage. Up until now i wasn't very concerned about speed, on average it
only ran slow for a few days a month and kept losing connection, then it sorted
itself out again. Though there was a couple of months where this went on for
a week or two. I kind of expected it to not be the best so that didn't bother
me too much. But now that they're wrongly saying i've gone way over and charged
me for this is just too much. Combined with not being able to use the internet
properly for the last month because it's too slow. I wouldn't recommend it to
anyone.
Rating: Reply
Reviewed by richard a from england on 12th Sep 2010
I just got an internet everywhere dongle as a present, tried to call orange
to register and was on phone more than half an hour and didn't even get to speak
to anyone eventually i had to hang up, the download speeds are the worst i've
ever experienced, to cut a long story short on speedtest.net it was showing
d/load speeds of 0.3mb (i can get 3mb through my three phone), needless to say
i wish i'd got a woolly jumper instead and that is one present that will just
collect dust
Rating: Reply
Reviewed by jayeff from uk on 2nd Sep 2010
been charged an extra £40 on top of normal monthly bill for watching a few You
tube vids, never happened before and have had it for well over 2 years so why
now ???? I'm fuming, there is no usage counter that I can find for the icon
225....what am I suppose to do ?? I feel like I'm being well ripped off by orange...
Rating: Reply
Reviewed by pritzwalk from UK on 1st Sep 2010
If I could give a negative rating I would. Literally the worst service ever.
Unbelievably slow broadband to the extent that one of Orange's own representatives
admitted to me that it shouldn't really be called "broadband". Average speeds
of 1.5mb per minute! Yes you read that right, per MINUTE! Customer service are
just rubbish, blame downgraded masts, promise to look into it and never call
you back. I live in the Stratford, London area.
Rating: Reply
Reviewed by Amina from UK on 22nd Aug 2010
I hate Orange with a passion! I have been on this stupid contract for over a
year & I cannot wait to cancel it! I didn't even know I had 3gb data usage allowance,
but I've been charged exceeding it because I went on to Youtube to WATCH (not
download) videos! How ridiculous is that? So, i'm left paying £71.72! Ridiculous!
I wouldn't trust 3 either, they wrongly charged me £50 for a bill, but after
arguments, they reduced t to £25...I can't wait to cancel and go back on to
o2, i should never have left it in the first place!
Rating: Reply
Reviewed by Robert from Manchester on 19th Aug 2010
After some dreadful performance from Three's network I tried out a number of
service providers and found Orange to be the most speed consistent. I signed
up for the 18 month contract using Mobiles.co.uk and received a £60 cashback
gift. Which brings the total month cost down to £11 a month. I work in the Northampton
/ Milton Keynes / Towcester and Manchester area and find it offers the most
reliable broadband service. The worst service I found was Three, with O2 a close
second.
Rating: Reply
Reviewed by Jason from England on 11th Aug 2010
Just took out a £5/month contract as an existing customer - with £40 cashback
from Quidco it worked out at £50 over 18 months, which seemed worth a try despite
the poor reviews. Tried it last night in the location I'd mainly be using it
and could not get a 3G signal at all, even at 2am (and I was on the outskirts
of Exeter, not out in the boondocks) - best I could get was 2G which offers
dial-up speeds... no thanks, had enough of those 10 years ago! Meanwhile my
company Vodafone mobile was merrily displaying the 3G symbol just a few inches
from the laptop... The 2 stars are for their customer service, at least they
give you the chance to return the dongle and cancel the contract if it doesn't
work. 0 stars for coverage... come on Orange, it's 2010!
Rating: Reply
Reviewed by paul evans from wales on 26th Jul 2010
At first everything seemed to work fine than I started getting problems connecting
to the internet
Rating: Reply
Reviewed by Meghan from england on 23rd Jul 2010
ItWorked For About 3-4montha & now it says 'internet explorer has stopped working'
loads f people have thesame problem dont get one.
Rating: Reply
Reviewed by Peter from uk on 20th Jul 2010
Orange will sell you a mobile where they know there is no coverage. They will
tell you specifically that they're giving you "unlimited" broadband when this
is clearly a lie. Their Indian call centres will give you frustration you did
not think possible - with their utter and complete technical incompetence. As
yourself if you really want a headache?
Rating: Reply
Reviewed by John from Surrey on 14th Jul 2010
Orange are the worst service provider, I have come across. They lie openly to
their customers and mislead them about coverage. They do not operate full coverage
in North West Surrey. Every time you speak with the Call Centre, months apart
they give the same excuse that, a mast has just go down, they actually do not
have mast in the GU area, however if you call them & look on their website they
say/show "Excellent coverage", I have never come across such dishonest and deliberately
misleading customer con strategy. When ask to speak with someone of authority
the put you on endless hold. Never ever use Orange particularly if you are in
GU postcode area, Vodafone, O2 or T Mobile have superior service by far.
Rating: Reply
Reviewed by SJ Bailey from England on 4th Jul 2010
I been with Orange now for 7 months and I must admit the speed at which it operates
is poor! I have a smart phone which is less of the smart, more of a pain in
the arse due to the slow and sometimes patchy network. I still Have a long time
to run on my contract and feel a little cheated by the poor service provided.
On the other hand I would definitely recommend the 3 network-I use it at several
locations and achieve good signal strength along with outstanding speed for
a dongle. I hope this review is helpful.....
Rating: Reply
Reviewed by gee from fife uk on 19th Jun 2010
avoid orange at aw costs got a dongle today...full signal bars aw lit up edge(which
is just tad faster than dial up) ...glad u get 7 day return policy...straight
bk to orange..three seems to be best deal n best speed where i stay..
Rating: Reply
Reviewed by paul from uk on 18th Jun 2010
orange dongle was a good idea until my usage shot up for no reason and the orange
signal went down try and get orange to help! your barking up the wrong tree
thay do not tell you if your usage suddenly changes just send you over double
the bill!!!!! ask them why and you get told is (its just what i have writen
down) thay have no more information than i do i have a smart phone with orange
as well as a dongle but can no longer get a signal down stairs orange say its
because theres more ppl using there network thay wish as soon as i can get out
of this contract for both phone and dongle i will.
Rating: Reply
Reviewed by RobM from UK on 8th Jun 2010
Hmmm, methinks some people leaving reviews here should understand what it is
they are reviewing. I have contracts with Vodafone, Orange and T-Mobile and
BT (which piggybacks vodafone). I travel a lot and can't afford not to be be
connected so use multiple providers. First off, anyone who says my PC was working
fine and then "I inserted a dongle and now the PC crashes" are idiots. The chances
are the PC will work fine until it tries to use anything connected via a USB
port. Second, anyone who leaves their PC on overnight but thinks they are not
using any bandwidth are idiots. The parasitic botnet trojans they've unknowingly
installed just love always on connections. Turn it off Doofus. Third, connection
speeds. Even if you have a good signal, you will be sharing the base station
backhaul with all the other idiots connected to the same base-station...you
never ever see contention ratio stats published by the carriers...why, because
most of their users are idiots. Personally, I've had the better experience with
Orange but in reality they all suck to some degree at some time. Some just suck
slightly less than others. What you idiots should be asking is "why can't I
have 21Mb/s like the users in Sweden".
Rating: Reply
Reviewed by James Falkingham from England on 6th May 2010
i took out a 24 month contract with laptop and dongle package with orange last
june.worked ok for a few months then started having problems.laptop crashing
and slow speeds.after much time with orange technical people had my dongle replaced.guess
what.......same happened again.orange then told me the fault was with the laptop
and that it was nothing to do with them and to contact toshiba.toshiba advised
me to wipe the hard drive.ok at first but the same problems occured again.back
to orange and another dongle sent.between january and may it was hardly used
as it crashed so much and i didnt have the time or effort to ring orange.last
week tried again and it was identified as a bad sim card which was part of a
'bad batch' orange had problems with.new sim card sent but i decided enough
was enough.i complained to a manger at the call centre who denied orange had
a 'bad batch' of sim cards and offered to refund me for 5 months of what i had
been paying.i felt this was not good enough and demanded my contract be cancelled.i
was told this wouldnt happen and the only way to cancel would be to pay £500
to buy out the contract.after more arguing i was phoned today to say they would
cancel my contract for me.my advice would be to stay away from orange with regards
to their dongle as i dont believe it actually works due to it corrupting computer
software.if you are having problems try requsting a new sim card as it may be
the problem.if all else fails stick by your guns and requst your contract be
ended.they did it for me and if you argue enough and can prove they've not provided
the service you've been paying for they'll do it for you too!
Rating: Reply
Reviewed by John Johnston from United Kingdom on 28th
Apr 2010
Orange customer 'service' is heart attack inducing frustration due to their
incompetence. If they didn't owe me so much money I would bin them in an instant.
1 star? I didn't have a lower option!!!!
Rating: Reply
Reviewed by shaun from shropshire on 16th Apr 2010
Been using this dongle now for 12months. Especially in Wales where you have
hit and miss with mobile phone signal connections. Any way never had any issues
what so ever usually get 3g signal through out Wales, great when at static caravan
down in Twywn . Never any problems with laptop freezing I pay 15 a month . First
three months was free so works out around 10 quid a month for 3 gbyte never
gone over usage. Don't expect to download movies , will take forever. Orange
was the only dongle with coverage in twywn...
Rating: Reply
Reviewed by Victoria from Scotland on 6th Apr 2010
I have had Orange Mobile BB for nearly 2 years now with the original Icon 225
dongle. Never had a problem with it or the service. At home I have poor signal
- no 3G - even speech on the mobile phone is dodgy, however this is at home
where I have a wired phone and BB so I don't care. I use the dongle for camping
and I do this every weekend from May to October. My regular site is in a 3G
area and speeds are blistering. Connection is stable and only ever experience
a problem during a severe storm. For some reason this is a usage checker on
the Mac under the Icon Preferences and I use this along with my online account
to keep tabs of usage. I am not a huge downloader and in almost 2 years most
I have achieved in a month is 2.5 Gb - For £10 a month I am not complaining.
The Icon is beginning to show its age a bit now - it's scratched and the usb
plug is bent after the lid go lost and the dongle is continually being tossed
in and out of rucksacks so it is not at all surprising that it is worn looking
- however it does still work fine and to be honest I am surprised as I expected
it not to last the distance. I have been an Orange customer for years now and
the reason for this is they have given me no reason to want to leave them.
Rating: Reply
Reviewed by steve from england on 31st Mar 2010
first off all, dont rely on the stats on your mobile broadband partner for download
usage , because orange will swear blind its inaccurate and try and charge you
for exceeding your limits, they also dont tell you that when you purchase the
dongle taht u need to reset the orange mobile partner at the beginning of each
month, otherwise they say the download usage rolls over. Secondly, ive never
had a problem with wirelessly connecting this new laptop, plug in the dongle
and the computer intermittently locks up, you cant do anything but power off,
back to a wireless talk talk connection , and no such problem. Thirdly, the
3g connection drops more frequently than a lady of the nights knickers! In conclusion,
do not go anywhere near a orange mobile broadband dongle !!
Rating: Reply
Reviewed by Bert from England on 29th Mar 2010
HI everyone, I have a mobile dongle for broadband, & have had it for about 2
years, with only one issues, which is as follows, my dongle got slower & slower
& then won't work at all, so I phoned Customer Services like the rest of you,
& their where no help at all, so I checked on the internet to see if anyone
else had had te same problem, (on a friends vodaphone dongle), yes their had,
but the problem was the number I called, with the right number I spoke to the
right department & their called & messaged my dongle, surprizly no reply as
it was broken, their then asked a few question & the next day, yes the next
day my door bell rang with a courier standing their with a new dongle, asked
me to replace my sim card in the new dongle & return the old one with him, which
I did, & I'm still on-line & its still working fine, that's my expericence of
orange Bert
Rating: Reply
Reviewed by sarah from kent on 16th Mar 2010
If anyones got any sense don't get a phone or contract with orange i've just
been hit with a bill of £60 for using internet on the phone even though i was
told it was free for 2 months and then £2 per month , idiots !
Rating: Reply
Reviewed by Kevin from Scotland on 9th Mar 2010
THE WORST BROADBAND SUPPLIER ORANGE! I was on oranges Broadband Max Package
from 2006 only getting a 'max' of about 3 meg but wasn't bothered. A couple
of weeks ago I got a letter form Orange stating that they were glad I was 'enjoying
the broadband' but that my Usage between December and January 2010 was 12.5GB
in peak times and therefore I was in breach of their fair use policy and that
WITHOUT WARNING they wee going to CAP my speed for Three Months and see if I
behaved myself. I signed up in 2006 and at the time the FUP (Fair Use Policy)
was 40gb a month so lets say I was a little confused. I looked on line on Orange's
site for details of this FUP and found nothing detailing anything like this.
I looked in their terms and conditions and found nothing; I looked on the forums
Nothing. I then emailed Orange and asked what the FUP was since I was unaware
of it and couldn't find any info. I got this reply "As you can possibly appreciate,
high internet usages at peak times can cause other users on all networks connected
to your exchange experience reduced download speeds. The policy allows users
unlimited downloads outside of peak times (12am to 6pm) but over peak hours
a download limit of 5Gb is in place and should be adequate for many users to
play online games, watch standard definition streaming video or browse the internet
without getting near this limit. Once the restriction has been applied we'll
monitor usage (during peak and off-peak hours) for about three months and if
it's within the fair usage policy, Your original connection speed will be restored.
If you breach the fair usage policy for a second time, EUSC would permanently
be added to your line." I then stated that I was unaware of this policy and
had not been informed of this FUP and that it wasn't available to read anywhere
they then claimed that an email had been sent out in June 2009 to ALL customers.
I hadn't received this and therefore asked for a copy I was told " Unfortunately
the email which was sent to your @hotmail.com email account with regards to
the change of our limit of fair use in June 2009 was issued from an automated
system and in result of this I am unable to forward you a copy of the email
you have requested in your recent email." So to sum up THEY WERE GOING TO PENALIZE
ME WITHOUT WARNING FOR 3MONTHS FOR BREACHING A POLICY THAT THEY DIDN'T INFORM
ME ABOUT ..CANT PRODUCE ANY EVIDENCE OF HAVING INFORMED ME ABOUT, THAT YOU CANT
READ ANYWHERE ON THEIR WEBSITE AND IS BASED ON AN EXTREMEMLEY PALTRY ALLOWANCE
OF 5GB A MONTH AT PEAK TIMES...IT IS PEAK TIME FOR A REASON SO IF YOU DONT KNOW
THAT THIS POLICY EXISTS CHANCES ARE YOU WILL BREACH IT. I was going to sign
up for a two year contract for an iPhone but thankfully I was out of contract
so now O2 have my business for broadband and Phone
Rating: Reply
Reviewed by Martin Whitecross from UK on 8th Mar 2010
Ive had the same problem as Emil In that Orange claim that I have gone over
my usage when I very well know that I have not. They claimed that the extra
usage was probably due to updates. I don't think so. I have a 10gb dongle and
my last bill suggested that i went over that when I know very well that I've
not used anywhere near that much as I have been keeping an eye on my usage.
Oranges billing system has a serious problem somewhere and should be investigated
by watchdog. Im not going to use my dongle for a whole month and see what happens.
Rating: Reply
Reviewed by Ashley Mason from UK on 2nd Mar 2010
I certainly would not take out a contract with them. I moved house and my new
house had no coverage. When i phoned up to ask what i could do, i was told "nothing"
and that they "had no plans to improve the signal" (which by the way is in London!!)
and was also told that "its not our fault you moved somewhere with no coverage"
Apalling.
Rating: Reply
Reviewed by Marc from UK on 25th Jan 2010
I have the Orange Mobile Broadband 3gb at £15. I have had my bills come in at
the amounts i expect them to be. Speeds go up to 160kbps download, and runs
Facebook nicely. Customer service is nice and they do what you ask them to do.
Reliable billing service and only fault is my area's transmitter not being at
the highest licenced power. Other than that the service i'm getting is good
for what i am paying.
Rating: Reply
Reviewed by Jim from UK on 21st Jan 2010
Well there are a lot of different usage plans available on the Orange Mobile
Broadband, but whichever one you choose (if you are suckered into opting for
Orange) Orange will always bill you for exceeding your usage and charge a phenomenally
HUGE amount. It's as corrupt as I've ever seen, Forget "Watch Dog", Orange should
be featured on Crime Watch. Just 5 more months of this "incarcerating contract",
I'll never use Orange again! 1 star rating is a lot more than I want to award
them, just assume I really meant minus 5
Rating: Reply
Reviewed by Emil from United Kingdom on 18th Jan 2010
I signed up with Orange Mobile broadband in August 2009. I have received two
bills for 6 weeks usage of £969.15. My limit was 3GB per month and I have been
with Vodafone before this and never exceeded their limit. Basically, I have
been using my connection to access my mail and facebook and a few Windows update.
I have declined the invoices but according to their customer service they have
already given me a bad credit report. Have sent an email to Jackie O'Leary (vice
president of Orange Personal Communications). After that I got contaced by Executive
department. First they offered me 25% off, when I did not agreed to that, the
next offer was 50% off. I offered them to pay 25% and have a written document
that I would not receive any bad credit report. At this point they are not willing
to offer me that. To me this totally outrageous, I know I am not responsible
for the 19GB they claim I have been using. In Executive department they said
that the case might be that I left the dongle in the computer over night and
that is has been updating internet during that time. I believe there is a major
fault in Orange billing system and from what I learn many people share the same
experience. The next step for me is to send an email to BBC Watchdog and as
many news papers as I can. I am not going Orange get away with charging me this
amount and claim it is correct and also give me a bad credit report while I
am in a dispute of there outrageous invoices. I would advise everyone with the
same experience to please contact me via email esteban.london@hotmail.com. I
found a large amount of customer experiencing the same treatment. I would advise
everyone who has got a faulty invoice from Orange to please contact me via email
esteban.london@hotmail.com and we can seek legal action together. /Emil
Rating: Reply
Reviewed by Shaz from UK on 14th Jan 2010
Got the orange dongle and its rubbish. I found Tmobile to be better than this
but 2-3 months later that started playing up, but with orange, its good for
the first week or so and as soon as you pass the warranty period, thats when
problems start. I hate it and will maked this the last month, thank god I purchased
a pay as you go. Do not go with Orange, as what everyone is saying below is
the truth. It is slow, disconnects and I cant even do what I purchased it for,
so please tell me why I am paying £15 for nothing?
Rating: Reply
Reviewed by gaz from uk on 7th Jan 2010
i have both 3 mobile ineternet and orange mobile internet ( free with mobile
phone contract) and no matter what time of day i use orange it is really slow,
not even fast enough to browse. every now and again i can get a reasonable connection
rates but vary rarely. where as with 3 mobile i get fast connection speeds most
of the time, sometimes in the evenings i get slow down but 10x better than orange
Rating: Reply
Reviewed by Dennis Mc from United Kingdom on 4th Jan 2010
When using orange mobile broadband with outlook on my widows notebook on three
occassions the computer locked so badly that the clock stopped!!! Even task
manager would not run. I phoned the help line twice and both times they just
said that it couldn'tbe the fault of the mobile broadband service. The lock
up has happened on 3 occassions when using Orange mobile broadband. I have not
been able to use orange mobile broadband without this happening. You make up
your own mind. The lock up isn't the worst problem. After stopping windows to
deal with the lock out, Vista would not run properly until I carried out a system
restore to a point prior to installing the orange dongle. Orange Mobile broadband
is a minefield. DONT USE IT UNLESS YOU HAVE TO, DON'T TAKE OUT A LONG CONTRACT
UNTIL YOU ARE SURE IT DOESN'T CAUSE PROBLEMS.
Rating: Reply
Reviewed by Mike from UK on 27th Dec 2009
I am a technical engineer and have recently built a brand new high end machine
for a friend who wanted to do advanced photo editing. The machine runs winxp
sp3 and has been fully tested with no errors occuring except the usual winxp
ones we all know how to get around. The second I inserted my friends orange
dongle, the machine crashed and now that the software its installed, the machine
continues to crash whether or not the dongle is in place. Ive noticed only the
most recent posts here mention computer crashing so it looks like oranges software
design has gone from bad to worse. Ive seen o2 and vodafone versions that work
just fine but orange can't seem to get the software right and obviously haven't
fully tested as they should have. until orange start getting ticks in all the
right boxes idd stear clear and go with o2 (the only mobile company ive found
that actually gives a toss about its customers)
Rating: Reply
Reviewed by N.carter from Kent,uk on 10th Dec 2009
Orange dongle problems yet again. Have had 4 replacements with same problems.
Goes so slow,like watching paint dry,dissconnects itself,crashes an not responsive.
States im connected an data sent/rec going but cannot even get google home page
up,get connection problems an contact administrator orange. Wast of time,dont
get anywhere. Being charged for data that am not using as not usaable. Dongle
not fit for purpose of use. Do not go with orange dongle. Ok for month then
problems every time.
Rating: Reply
Reviewed by Ibrahim from UK on 10th Dec 2009
Just got myself connected to the Internet via Orange Mobile Broadband today.
Okay, first the good news: There's no 18-month contract anymore - it's a 30-day
contract. Also, I like how Orange gives you a 10GB download limit for only £10
more than you'd normally pay for 3GB. Now the bad news: As everyone here has
commented, it's VERY slow. So you basically end up getting "broadband" internet
at download speeds which appear to be only slightly faster than dial-up. However,
for people like me who need access to the Internet but don't have a landline
available, it's a lot better than having no Internet access at all.
Rating: Reply
Reviewed by smelly socks from uk on 9th Dec 2009
orange mobile broadband paying them money for a rubbish 3rd rate service and
pathetic customer service time to move to another company who value and care
about there customers AVOID ORANGE.
Rating: Reply
Reviewed by jaideep singh from uk on 28th Nov 2009
please please do not take orange home broadband. They provide very very poor
customer service. They will sell you trap. Do not touch them they are disease
in broadband market.
Rating: Reply
Reviewed by Charles from UK on 22nd Nov 2009
Avoid like the plague! Orange are running a scam! I read all the bad reviews
and I thought that I cant go wrong as there was a 7 or 14 day return warranty.
Guess what.... It worked flawles for the warranty time and soon after i started
getting the terrible slower than dial up speeds that everyone is describing.
I am not going to waste time to go into all of it. ALl I can advise you is YOU
WILL REGRET ORANGE MOBILE BROADBAND.
Rating: Reply
Reviewed by Deep from England on 12th Nov 2009
Im on the pay as you go on orange, and normally top my phone up £10 a month.
300txts/mins and free internet... im not complaing good service. (Y)and if you
dont receive your rewards, then you just phone up free of charge and get them
:)
Rating: Reply
Reviewed by simon from nottingham on 9th Nov 2009
i have been with orange for years on a phone contract,i find the service brill
no probs at all. then i decide to get the b/b dongle as i live in the center
of nottingham thinking the i will have no probs with the coverage, how i was
wrong, i lose pages, downloads stop half way through and it makes my laptop
none responsive, kinda angry as i was told i would have no problems, now im
stuck in a contract for 17 months
Rating: Reply
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