In a nutshell: O2 is one of the "big 4" mobile networks
in the UK.
O2 was formed in 2001 and is part of Telefónica O2 Europe. It was originally
part of the BT group and is one of the biggest mobile operators in the
UK, with over 18 million customers. In addition to voice, messaging
and data services, it also provides 3G mobile
broadband, fixed broadband and home phone services. O2 is currently
trialling 4G services in London during 2011/2012.
O2 User Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
offensive language, and please, no advertising!
Average rating from 25 reviews:
Reviewed by Hassan from England on 6th Mar 2013
I've been with O2 for around 4 years now and Well I find the network
a little much. By that, I mean the contract prices are expensive and
the signal always cuts off randomly. And this is on a daily basis.
Reviewed by Ricard from Uk on 5th Feb 2013
Have been with O2 for years, entered blackberry 24 month contract, £25
month,did not get on with phone so want to but s2 pay and go and swap
sim, not so simple, because of data plan, would not work on new phone,
changed data plan but cost me £32 !!!!!!! Even though in same contract
!! Will not use O2 again.
Reviewed by Michael from England on 19th Oct 2012
Ive been with O2 for a few years since cancelling my contract with 3,
which really has to be the worlds worst network, awful customer service
( when you can understand them ) My phone was always going wrong, went
back for repair many times and came back with damage that wasnt there
when I sent it. I complained to OFCOM about them, All I can say with
3 is that the attitude is we have your money, anything goes wrong, TOUGH!!!!!!
On the other hand, I really like O2 and I cant see me leaving them,
good customer service and helpful staff in the shops
Reviewed by Andy from UK on 19th Oct 2012
I have been with O2 for more years than I can remember and have slowly
managed to get all my family to follow suit and overall I have been
more than happy with the service and coverage. However like 'Pedro'
I am at a loss as to why they still ask for one off payments for handsets
ranging from £49.00 upwards when you can shop around and find the same
phone on the same tariff but the phone is free. Makes absolutely no
sense to me, its almost as if they are living in a bubble and feel that
although they are the same company supplying the same phones and same
tariffs they are happy to rip off their customers who deal with them
Reviewed by B Wrightson from UK on 18th Oct 2012
I live in postcode area CA8 10 miles East of Carlisle and the signal
strength here is very poor.
Reviewed by pedro from England on 24th Aug 2012
I've been with O2 for some time now in fact when it was called B.T.
at the moment I am on the simplicity paying £15-30 a month, I wish to
upgrade my own phone now as it has come to the end of its life, I have
looked at the Samsung s11 and to take out a 24 month contract with 200
minutes + 500 MB and free texts for the price of £21-50 a month,I have
spoken to O2 on a number of occasions as to the cost of the phone, they
require a one off payment of £49-95 for the hand set, other shops do
the same price plan but with a free phone , when i asked why others
could do this I did not get a satisfactory answer in fact O2 does not
look after there customers dis spite what they say
Reviewed by Tony from UK on 6th Aug 2012
I migrated to O2, after many years with Orange,due to the awful customer
service. Initially O2 was excellent, but over the past few years it
has become as bad as Orange when I left. The new chat system is not
fit for purpose and even though it is secure every time you are passed
to another adviser you have to go through the security questions again
and provide the history of why you called. Making it a very time consuming
process. I recently called them over a query and it took 25 minutes
to get through,and after 10 minutes of taking it was cut off. As there
was no call back, I tried the Web based chat facility. Another hour
and a half later I still hadn't resolved my query. It's as though once
they have you the service is no longer provided to the once high standards.
Wouldn't recommend unless there are changes.
Reviewed by Paula from England on 22nd Jul 2012
I have been with O2 for 17 years - prior to this it was BT. I am disgusted
with there no customer service since my last 2 year contract. My HTC
Desire developed a fault in May - my contact ends in Nov. Basically
O2 do not care the phone doesn't work and my contact is over 30.00 a
month. I took my phone into an O2 shop yesterday. They called O2 and
after 1 hour they offered me 5.00 of the 'buy on' of my contract at
130.00 with only 4 months left on contract and clearly my phone is completely
unuseable. I have sent off the phone for repair but had to pay 25.00
deposit to borrow a phone. I've lost all my txt messages and other personal
notes as the HTC PC backup is useless. i've lost all my diary entries.
O2 basically could not have cared less. I will be going to another network
provider in November. Clearly part of the issue is that 'airtime use'
and mobile phone are both in the same contract. Even trading standards
appreciated my phone was 'not fit for purpose' but O2 didn't apologise
or bat an eyelid even when I showed the 'guru' in the the Hempstead
Medway the phone. O2 should be ashamed of themselves.
Reviewed by Paul from england on 14th Jul 2012
I work all over the country, and this is the worst network I have ever
had, the coverage is terrible, I have a vodafone network and they beat
them hands down, never again will I have O2 again.
Reviewed by kathy from united kingdom on 14th
i have just left o2 , i found the automatic phone choice confusing unhelpfullwhen
i just wanted to talk to a human being and simple advice . i was left
hanging on the phone 4 times yesterday each for over half an hour .
no customer service passed around put through to different departments
with n o explanation using their own jargon.
i ended up cancelling my contract upgrade worn out and had enough.
at times some people didnt want to be bothered , over problems on sim
upgrades , even didnt not know
Reviewed by David from England on 4th Jun 2012
O2 offer generally excellent coverage, reasonable prices and outstanding
I can't imagine that I will ever move away from them.
Reviewed by dav from england on 27th May 2012
wish they would do normal message delivery confirmation like other networks
instead of having to start text with *0# to make sure text is delivered
Reviewed by Kae from Wales on 18th Apr 2012
Living in the back and beyond of Mid Wales, the signal can be very poor
round here. Having had the same phone number for 20 years, I started
with Vodafone, went to Orange and have been with O2 now for the past
8 years and couldn't be happier. I can even get signal at my parents
house while my dad has to go out onto the lane with his Vodafone. I
never have a problem with the lines being down, all my problems are
operator error with my lovely Samsung Galaxy S11. With the other networks
I could never get a signal inside most of the pubs in our town, which
was usually when I needed it. O2 definitely the best for me.
Reviewed by Patricia from Suffolk, UK on 13th
I would love to joing GiffGaff a company that uses the O2 network. However,
the signal is so poor here I would not be able to contact anyone unless
I faced in the right direction at the bottom of my garden. Such are
the joys of being 100 miles from London! Is anyone going to do anything
about East Anglia being the last place anyone wants to do business with?
Reviewed by Richard from UK on 8th Apr 2012
After having a contract disaster with 3mobile I used payg for about
5 years. However as I used O2 I started to trust them and got a contract
Best customer service, reasonable charges, helpful staff.
Nice to see O2 knows that keeping your customers happy is rule one to
Highly reccomend them
Reviewed by Claire from UK on 5th Apr 2012
I have been with o2 for 4 years, great reception! Keeps siganl in places
my previous network (Virgin) could not get any. Customer service is
excellent, and UK based. I had a problem with my pay monthly phone 18
months into my 24 month contract, I wasn't hopeful of it being replaced
after this amount of time but o2 were so helpful and had it picked up
from my door, repaired and sent back to me within days, free of charge.
Upon receiving my newly fixed phone I discovered a different fault,
I phoned o2 and they arranged the phone to again be collected, but this
time they would send me an as new refurbished handset. As with any network,
there will always be problems from time to time, but the way o2 dealt
with me over this was fantastic. I will certainly be renewing my contract
with them very shortly!
Reviewed by graham from uk on 23rd Mar 2012
i have been 02 for 14 years which was of course cellnet i have always
had good service and the call centres are in the uk big bonus imo on
my last contract my phone developed a fault near the end of the contract
but was repaired without question under warranty i have never had a
reason to leave
Reviewed by Andy from Scotland on 19th Mar 2012
I started my contract with Cellnet in 1999 which then became O2 and
the continuity of service has always been superb. When my Daughter lost
her phone at 2:30am in a night club and the finder was obviously not
going to return it, there was an o2 Service agent available to help,
the phone was disabled by 3:15am the same morning and a replacement
SIM in the post the next day.
Reviewed by Chris from UK on 3rd Mar 2012
I've been with O2 since day one and have never considered changing.
Their customer service is top class and the pay and go tariff I am on
is excellent value for money.
Reviewed by Amanda from UK on 7th Feb 2012
I've been with O2 for two years now. Occassionaly calls get dropped
and texts get eaten by cyberspace. Overall, though, it's been good service
and their customer service has been very nice.
Reviewed by DavyB from Uk on 16th Jan 2012
Totally agree with alpesh customer services have been fantastic with
me also. Excellent coverage . Never had a problem.
Reviewed by David from UK on 15th Jan 2012
Been with O2 for years on my mobile and have always been happy with
the deals I get on upgrades. Last year also used them for my home broadband,
terrific value for money and have never had any issues regarding service.
Reviewed by Ian from England on 14th Jan 2012
Been with O2 for years and I think its time for a change. The service
and helpfulness of its staff has got worse over the years and the after
sales care you can forget.
Reply by Loal from Uk on 5th Mar 2012
Completely agree. Been with O2 for nearly 5 years and the after sales
is non existent now and always dropping signal no matter what phone
I use and receive text messages up to three days late. Will be changing
at next upgrade. Extremely overpriced too!
Reply by ahiranta from hampshire uk on
9th Mar 2012
I also having problems with o2 lately. For years O2 has served me well,
no problems at all but of late it is one problem after the other. When
contacting customer service (very helpful and kind) it is sorted for
a few hours only for the problem to return over and over again. Now
stopped the bolt on I was using and bought a sim card to call abroad
in the one pound shop. To bad, I was very happy with O2 and would never
have considered switching but now I am open to switching as soon as
I see something I like accepting from any other provider.
Reviewed by alpesh from uk on 4th Jan 2012
Best customer service and always lookafter customer
Reviewed by anonmous from ireland on 3rd Jan 2012