|In a nutshell|
Date: January 2016
npower is one of the UK's largest energy companies, active in the generation, trading, transmission and supply of energy. As well as supplying electricity and gas to millions of British homes, it also provides boiler cover and repair services.
Got a question? This is the place to ask it!
Please don't ask a question that has already been asked. Duplicates will be removed.
Npower user reviews
Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it, and please ask questions in our User Questions section above. Please do not use swear words or offensive language, and please, no advertising!
Average rating from 8 reviews:
Reviewed by Bren
on 7th Feb 2017
Absolutely disgusted with this company passed around on phone hung up on engineer's not turned up numerous times to fix the problem costing me money booking days off work WOULD NOT RECOMEND THIS COMPANY TO ANYONE ABSOLUTE DISGRACE.
Reviewed by Mario
on 28th Dec 2016
Would never use Npower even if they were giving energy away absolute shambles, appalling customer service cannot berate them enough.
Reviewed by John M
on 23rd Dec 2016
Npower have just debited my reserve by £270 because they claim there was a glitch in their system in January 2014! No explanation until February 2017. They told me that there are other customers in the same situation. Beware! Check your statement. You might not have enough to pay your next bill.
Reviewed by M GARIBBO
on 11th Dec 2016
They stole 53.29 pence from me through a direct debit but refuse to refund.
Reviewed by John Draycott
on 13th Oct 2016
N power became my supplier without my permission by taking over my residential meter with a business contract eighteen months later they are finally sorting it !!!!! Keep away.
Reviewed by Barry
on 12th May 2016
Have just left this company, I have been a customer for many years, Would never go back, the amount they have charged me within the last 6 months to heat & light a one bed flat is more than a friend pays for their 3 bed house to a different supplier.. Happy to be free from a scum company avoid at all costs.
Reply by jamila
on 2nd Sep 2016
Yes I totally agree as a single and eco/energy aware person they have done the same to me and not on my usage.
Reviewed by amanda browm
on 4th Apr 2016
As a new business I had a call from a company saying they were metre retention (there is no such thing) implying it was a government scheme to get business the best tariff I have since found out it was a broker that lied to tie me into a contract with npower when I phoned and told npower they could not care less about the bad practice used and are keeping me locked into a higher tariff for 3 YEARS awful practice avoid avoid avoid.
Reviewed by rob cook
on 27th Jan 2016
Appalling Service, Woeful Billing, Pathetic!