|In a nutshell|
Date: January 2016
Loveit Coverit is a supplier of mobile phone and tablet insurance, providing cover against mechanical breakdown, accidental damage, theft, loss and liquid damage.
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I have mislaid my mobile phone insurance document and wondered if you could send me a copy?
Asked by Glenn Singer
on 16th Nov 2017
My post code is IG7 4EN.DOOR NUMBER 1
Reply by S21
on 16th Nov 2017
Hi Glenn, please note that this is an independent review website, not the Loveit Coverit website. You should address your request to the company, as we cannot assist.
Loveit Coverit user reviews
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Average rating from 33 reviews:
Reviewed by Mel
on 13th Nov 2018
Loveit coverit processed my claim quickly for my iPhone 7. Nice to get it back all mended!
Reviewed by Sam
on 20th Oct 2018
The most lengthy and irritating process every to have phone screen fixed - i didn’t ever get my next clue until I had completed the task they requested.
Final straw is that I now find my credit card company have charged my cash transaction. Fee for my excess due to the code Loveit cover it charge it to.
Reviewed by Gary V
on 11th Oct 2018
Susan really helped me with my policy, thanks!
Reviewed by Linda Thompson
on 5th Aug 2018
Reviewed by James
on 26th Jun 2018
Great service on a few claims.
Reviewed by Craig Reiselson
on 6th Jun 2018
Please I urge you not to take a policy with Loveitorcoverit. I recently upgraded my handset and decided to make a saving from my previous EE insurance policy and switch to Loveitorcoverit. The phrase false economy springs to mind. After dropping my phone and it sustaining water damage I submitted a claim online expecting it to be dealt with swiftly and efficentialy. Further to the claim being submitted no response was heard back for a number of days so I had to chase Loveitorcoverit who advised me that I need to speak to Samsung to get a repair quote?!
After speaking to Samsung they advised me I had to travel 10 miles to the nearest Samsung store to get it checked which is completely unacceptable. After speaking to the company I advised I was not willing to do this so they then accepted my claim.
Any communication with the company is ignored in the hope you will go away and not claim. I will be reporting their tactics to the Fca. A week after submitting my claim I am still no where close to getting a new phone.
If you have a policy with EE a new phone will be sent out the following day, no stress or hassle. I urge you not to go for these cowboy insurers and take out a real policy. These guys will try and worm out of helping or doing anything to help you replace your phone which you pay to insure.
Reviewed by Joan Brimshaw
on 31st May 2018
Dealt with my claim well and quickly, good customer service.
Reviewed by Rashid
on 6th May 2018
Good quick service.
Reviewed by Jason Harrison
on 5th May 2018
Had a great experience when making a recent claim. Would highly recommend.
Reviewed by Vivian
on 16th Apr 2018
Great service, called about logging a claim and the customer service agent explained the whole process. Seems to be very easy and I will not be without by phone for a long period! Would recommend this as an insurance company.
Reviewed by Bertha
on 2nd Apr 2018
I was really pleased with the customer service and my claim was handled quickly.
Reviewed by Resma patel
from United Kingdom
on 31st Mar 2018
Nice and quick.
Reviewed by Kate
on 20th Mar 2018
Great cover for the price.
Reviewed by Dimitra
on 23rd Feb 2018
Keep away, there are better and more credible insurance companies to go for in the market. 2.5 months ago my phone fell and the screen broke down. They replaced the screen but created a problem in the operation of the touch screen. I have sent the phone 3 times back to them and they still haven't fixed it properly. The last time I sent it they told me they would replace it but again they didn't. The policy clearly states that if they cannot fix the phone they will offer a replacament. Apparently they never do and keep doing circles without result.
Reviewed by Richard
on 8th Nov 2017
Insured my new iPhone X, good price for a comprehensive policy. Worth looking around the market when you have a new expensive phone like the X. The team at loveit answered my queries over the phone and taking out the policy online was easy. Great phone that I can now use without fear of breaking it!
Reviewed by Bob Chisholm
on 3rd Nov 2017
Claim dealt with efficiently, no issues and pleasant team.
Reviewed by Scott Davies
on 6th Oct 2017
I have the premium VIP service, which should offer next day replacement. To give a brief summary, I have made several claims. All of which have resulted in waiting a number of weeks, even months for replacements. AVOID!!!!
Here is a more detailed account of the terrible service that i have received.
My first claim was on 11/11/16 and did not receive a new phone until 26/11/16. After taking 10 days to process my claim, I was told that the phone was not in stock and would potentially have to wait another two weeks to receive it.
I made a second claim on the 21/12/17:
This time I was initially told to get a quote from a local phone repair centre, who said that the phone would not retain its waterproof functionality when repaired. Loveit Coverit said that I would have to go with this repair. I chased this up, quoting from my policy. They then said that they had made a mistake and I was eligible for a new handset.
Once again after taking 16 days to process the claim, I was told that the phone was not in stock and would potentially have to wait another two weeks to receive it. I did not receive a new phone until 12/01/17.
The phone I received on 12/01/17 was faulty. I was told that i could get an instant replacement under warranty, but THE PHONE WAS NOT IN STOCK!!!! I finally received it on 20/01/17, a month after making the initial claim. After spending a lot of time complaining and finally looking up the 'Operations Manager', this resulted in a small compensation.
My last claim was made in June. I eventually received another faulty device, which was also damaged. Interestingly the faulty gold phone that i received for this claim, is the same colour and has the same faults as the faulty phone i received in January. I contacted them within an hour of receiving the device explaining the damage.
This time they said that they had recently changed their policy and i would have to send the phone for inspection before they sent a replacement. I am very wary of this, based on the numerous negative reviews that i have read. I am also paying for a VIP next day service.
I have now involved the financial ombudsman, who is investigating my claims. In their final response, Loveit Coverit asserts that i didn't claim for 3 days, after receiving my most recent damaged and faulty device. I have a copy of the delivery time from the courier, as well as the initial email notifying Loveit Coverit of the damage, within the hour.
I have now had a phone; which arrived faulty and damaged and should have been replaced next day under warranty, for four months.
Reviewed by Fata
on 6th Aug 2017
I am customer or loveitcoverit they take direct debit monthly from my acount I applied claim my phone iPhone 7plus screen cracked they asked proove of cost how much would pay I went ask quote from iPhone store and all documents they asked I delivered the next day they told me it take upto 1-2 day to respond I was ok I waited then they never replied I call them asking what takes so long they said you will get respond by end of today that was Friday I said ok still till now waiting its is painful of waiting and you phone not able to use you have to run after them it's ridiculous !!!!!
Reviewed by Samantha
on 5th Jul 2017
The claims service is painfully slow. The cover they provide for such a low price may seem attractive, but i suppose you get what you pay for.
i have sent all the documents they have requested and have been passed from pillar to post, my update requests are ignored every time, my phone is still sat in my drawer i have idea when it will be fixed.
Waste of time and money.
Reviewed by Ali Dorrysefat
on 2nd Jun 2017
Absolutely poor, the worst experience, they do their best to delay your claim,
Any excuse you can think of, before even they accept your claim, you feel like a criminal.
Reviewed by Yogesh utam
on 2nd Jun 2017
This loveit coverit insurance is a not useful cover insurance. If you supply them all the details they just send a auto reply mail again asking for all the details. Also take more then 5 days to reply the mail. This is just a waste of time and money. Because at the end you will have nothing in your hand.
Reviewed by Chris J
on 16th Mar 2017
Never had to claim but after a year they claim they sent a renewal notice to my daughters email address, which there is no trace of. I originally paid the first year up front via Paypal which apparently then sets up something that they can just take any amount of money at anytime??? They duly took out another years insurance despite my daughter no longer having a phone and no agreement from me to take the money.
I contacted them and they agreed to refund the money as the policy wasn't even due for renewal for another month, 3 - 5 days for the refund I was told.. 7 days later I contact them again after no refund.. oh it will be 3 - 5 days I am told.. well its already been more than that.. so they are quick enough to take your money, even when its not due, but getting your money back for an "administrative error" seems a little more difficult.
I would either not use them, or make sure that when you pay them it is done by a means that they cannot then take further money without your agreement.
Reviewed by Edward
on 27th Jan 2017
Do not use this company. I made a claim for my water damaged phone on 2.1.17 its now 26.1.17 i still dont have my phone. Everytime i speak to someone there im told a different story, this is ridicilous for a supposed good company, they never call you back and whoever you want to speak to is not available. Shambolic bunch of charlatans dont have the first clue. Told to take phone to Samsung tp get repair/loss report when sent to LoveIt then told price given is too much im to send handset in, once received i will get a cash offer, on my calling was told technician has phone and needs to check it. What for as phone has been written off by Samsung. Again told i will get an email by close of play with offer Grade A offer, no call no email nothing.And this was after requesting to sleak to the complaints department Dreadful appauling service. Take your business elsewhere. If you pay peanuts you will always get Monkeys. All i wanted was for someone to do as it says on the tin obviously too hard to expect from these waste of space individuals.
KEEP WELL CLEAR PEOPLE now im going trading standards Watchdog Martin Lewis.
Reviewed by Paula
on 5th Jan 2017
Do NOT use this company they are a waste of time and don't deal with the issues.
Reviewed by Jan
from United Kingdom
on 1st Jan 2017
It has been nearly 2 months since the claim process started and still no phone. What a joke. We paid the policy excess straight away but have had to chase all the way to get anywhere. They never seem to answer the phones and when they do you just get the same story 'sorry your phone isn't in stock'. The staff are very polite but the service is completely ineffective. I will never insure anything with this company again and would urge anyone to avoid it.
Reviewed by Shauna
on 13th Dec 2016
Initial policy documents were not sent out, meaning I had to phone up twice to get this resolved, I had also sent an email to them to see if they could send these out and I still haven't received a reply.
Within the claims form is says 'We will assess your returned claim form within two hours of receipt' which is also a lie as I had to phone up 2 hours after submitting my claim only to be told it would be 48 hours. I was also told I would receive a confirmation email once my claim had been accessed which I still have not received.
Was told the VIP service meant I could get my phone replaced the next day this is also a lie even though my claim had been approved and my excess was paid prior to 4. I had spoken to a member of the team who confirmed my phone would be sent out that day and would be received tomorrow, meaning I phoned up the next day as I had not received a tracking number only to be told that the team hadn't even started to look for a replacement phone, and they wouldn't of been able to send one out yesterday regardless, as they have to be sent out by 2:30 not 4:00 as this is when DPD collects their deliveries. This meant I would have to wait for my phone for a further 2 days as they 'don't do Saturday delivery'
I have now received my phone in the incorrect colour, I do understand that this is within their policy but after asking them if I could swap the phones over once my old phone had been fixed or a new one became available as a gesture of goodwill after all the issue's I have had, I was told ' The handset that has been issued is our full and final settlement of your claim. '
And now to top it off I have just seen that they have taken their monthly charge earlier than the arranged date.
The lack of communication within this company is appalling, and the fact they can lie to their customer's regarding key selling points of the service is disguising.
Reviewed by Sadia
from United kingdom
on 13th Dec 2016
Worst company ever cheap for nothing made claim 3 weeks ago provide them all the information after 2 weeks they saying claim rejected if u wana appeal guna take up to 8 weeks if the phone lost they should provide the phone next day like the way other company do but this is worst company ever ive seen dont ever go with this cheap company.
Reviewed by Craig
on 30th Nov 2016
AVOID AT ALL COST, DON'T WASTE YOUR MONEY. When I took out the policy it made a big song and dance about what was covered and it looked great. They highlight the good bits but do not highlight significant points such as the phone MUST be less than 3 years old and MUST have been bought from a VAT registered UK company (so forget any eBay purchase as I got stung on this point). I purchased insurance for the family devices and one broke. I put in a claim which I had to chase and chase, eventually told the device was more than 3 years old. Checked and it was NOT over 3 years old but there definition was that it was! Continued to challenge them - they then decided it WAS less than 3 years old but now....... there was no proof of purchase so claim was rejected. Told them provided proof of purchase (from eBay) and provided it again....... came back and said yes that was proof of purchase but as I did not but from a UK VAT registered company it was not covered! LOOKED FOR ANY EXCUSE TO REJECT CLAIM, DO NOT USE IF 1) DEVICE WAS BOUGHT FROM AN INDIVIDUAL OR ANYONE OVERSEAS, 2) DEVICE IS OVER 3 YEARS OLD (MINE WASN'T BUT THEY STILL MESSED ME AROUND). The old saying "If it's to good to be true, it probably is" fits this mob perfectly, don't waste your money. I am complaining to the ombudsman but doubt I'll get anywhere.
Reviewed by Ārnie
from Northern Ireland
on 30th Nov 2016
Loveit coverit is the worst company around . Two weeks later from placing a claim new phone still not received no one not even the managers want to help by the sounds of things it will take another two weeks which will be a month from the cliam was placed . My claim has been granted and the access paid . No matter what i suggest to them they dont do is the reply i get will be seeking legal advice my advice is do not go near this company one star is far to much of a standard for tis rubbish company.
Reviewed by S.mirza
from United Kingdom
on 11th Nov 2016
Completely rubbish, very very disappointing service and processes is really slow, after two weeks finally they approved my application and asked me to pay Ģ75 for excess fee, I payed same day but received an email that phone is not in stock and will be available after seven working days, now it's two weeks but no phone and no communication, no updates, if they can't handle then close this so called fake insurance company, requesting to all please don't go with this company.
Reviewed by colin mackay
from United Kingdom
on 31st Oct 2016
Absoluteley shocking company.. provided everything.. nothing done 13 days later. never mind 24 hours.
Reviewed by Tracey
on 25th Oct 2016
WORSE COMPANY EVER!!!!!!
My claim went in 14th September and today being the 25th October and still no phone.
Email sent to CEO OF Fone sure who hasn't even had the decentcy to responded!!
Now in contact with the FCA
Stay clear at all lengths.
Reviewed by Ieva
on 18th Oct 2016
This company is a complete joke! I made a claim almost 2 months ago and still did not receive my handset! Paid 50 pounds, sent phone to repairs centre and now they are telling me that repairs centre is in shortage of samsung 7 parts! They say you have to wait until we get parts in! Never respond to emails and never call. Always have to chase! I will seek for legal advise!
Reply by Tracey
on 25th Oct 2016
I am in exactly the same place however I have the iPhone 6!!
I have also emailed the CEO no response!
I am also seeking legal advise and reporting them to the FCA.
Reply by Payla
from United Kingdom
on 5th Jan 2017
I'm having the same problem. I told them cancel my policy. Took my phone to Apple to fix cracked screen. This company is a rip off...!!!!!