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LIFE Mobile

 In a nutshell  
 

Last updated November 2016

LIFE Mobile was a virtual network established in 2013, and then owned and operated by EE - the UK's biggest 3G network. It is now part of Plusnet Mobile.



 

LIFE Mobile moves to Plusnet

On 29th November 2016, LIFE Mobile customers joined the Plusnet family and became Plusnet Mobile customers. Please go to our Plusnet page if you'd like to ask a question or write a review.

User questions

Got a question? This is the place to ask it!


Please don't ask a question that has already been asked. Duplicates will be removed.

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I have an old Samsung galaxy 4s that was on life network and want to unlock it.

Asked by howie from uk on 12th May 2017

Reply by Plusnet Team from UK on 14th May 2017
Hi Howie!

Thanks for getting in touch with us!

Our SIM cards provided are designed to not lock the handset to the network however, some handsets such as Apple and Samsung have a tendency to lock the handset to the network of the first SIM card that is inserted.

We don't provide an unlocking service as it's the handset that causes the SIM card to lock and not the network. If this happens, we advise customers to speak to the handset manufacturer or a third party unlocking service who can help with this.

As we're now Plusnet mobile, if you have any further questions Howie, feel free to get in touch by calling us on 500 free from your handset, email into us as mobile-help@plus.net quoting 'S21 Question' or alternatively, you can pop along to https://www.plus.net and catch us on our Live Chat feature.

Hope this helps!

- Rebeka :)

Is LIFE mobile compatible with virgin mobile?

Asked by Eleanor from England on 2nd Apr 2017

Reply by Plusnet Mobile Team from UK on 4th Apr 2017
Good morning Eleanor!

Just so you know, we're no longer LIFE Mobile, but plusnet Mobile, and we're a mobile network ourselves. Our SIM cards require your handset to be GSM compatible, which the great majority of handsets are. So if you have normal mobile telephone services currently, you should expect the same with one of our SIMs. :)

And in case you were wondering, bringing over your number to our network is easy too - simply get your PAC from your current network and give us a call on 0800 0791133 when you're ready to think about which tariff you'd like to order. :)

Thanks for getting in touch and remember we'll be happy to answer any of your questions. You can reach us via our Live Chat feature on our website, alternatively, you can send us an e-mail to mobile-help@plus.net quoting ‘S21 REVIEW’.

-Marc

Are you still doing the refer three friends get free service for lifer?

Asked by Bob from U.s.a on 1st Apr 2017

Reply by Plusnet Mobile Team from UK on 2nd Apr 2017
Good morning Bob!

Thanks for getting in touch with us! We don't provide the above offer of referring three friends for a free service. I have queried this and as far as I'm aware, we never did provide such an offer as LIFE mobile and have no plans to implement this now that we're Plusnet mobile.

We do however, have some fantastic tariffs over at https://www.plus.net/mobile and great news if your a broadband customer too! We can double the data on our standard plans to suit all your needs and preferences!

We'd be more than happy to have you join our Plusnet family and you can do this by calling our friendly Sales Team on 0800 079 1133; they'll have you signed up and good to go in no time!

- Rebeka :-)

See all 157 questions

LIFE Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it, and please ask questions in our User Questions section above. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 351 reviews:

Reviewed by Finney from Uk on 6th Jul 2017
Recent signed up for sim Only deal with plusnet for my parents in law. The service has been terrible from the start. The internet only deal didn't let you complete bank details on line, phoned the customer services and was on hold for over 30 mins before getting an answer. Then took nearly an hour to complete the details again verbally. We were informed that the SIM cards would arrive in 2 days and go live on day 3. SIM cards did indeed arrive but are still not activated after 4 weeks. A phone call every 5 days so far has led to the same response 'this has never happened before, the last person hasn't done it right, it will take 5 days to fix'. With PAC codes already sorted my inlaws are now left without phones and have no way to be contact or to call for help in an emergency. They have been left stranded by plusnet. We are so disappointed and still not fixed and no compensation even though we have paid for a months subscription already.
Will not be recommending. They have not 'done us proud' as the advert says.
Rating:

Reply by Plusnet Team from UK on 10th Jul 2017
Hi Finney!

I'm sorry to hear that you've experienced issues with your SIM cards becoming live, this is certainly not our usual high standard of service that we provide and we'll work hard to put this right for you!

At times, we do experience high volumes of calls and we work extremely hard to answer all queries as quickly as possible.

When porting in your number, it is normal to experience disruption on the network or for your existing SIM to cease to work whilst the number is transferring. The port-in process takes up to 1 working day when processed before 6pm on a weekday or up to 2 working days when processed after 6pm to complete. I understand that this has not been the case for you and I'm extremely sorry for the delay with this process.

In rare circumstances, if there is a delay with the port-in, it will be raised with our Operations Team to investigate further; we do advise of a 5 working day response to allow the Team to perform a thorough investigation and come to a resolution.

Without looking into your account, I can't advise of any updates with this however, if you could contact us by calling 0800 079 1133 or catching us on our Live Chat feature over at www.plus.net, I'll ensure that this is picked up and dealt with accordingly.

- Rebeka

Reviewed by Deana Harris from Wales on 27th May 2017
I took out a contract with life mobile and learned from day 1 signal was a problem and over 2 weeks that the signal problem was due to where i lived at the time i went back to the store time and time again to see if they could help where i was told tuff luck you have had it for 14 days and have to pay the full contract i had to go take out a contract with another provider to have a mobile line so two were unaffordable. Been paying small affordable instalments to life mobile for around 2 years now to get the bill paid. Awful customer service.
Rating:

Reply by Plusnet Team from UK on 30th May 2017
Hi Deana,

I’m sorry to hear you weren’t happy with the signal coverage when you used your LIFE Mobile SIM – we use the EE network to deliver our service, which provides service to 99% of the UK, but coverage can not be guaranteed everywhere, due to things like the materials used in surrounding buildings.

We offer a 14 day cooling off period so customers can test the coverage in their area risk-free, although it sounds like that period may have expired in your case. I’m sorry you weren’t satisfied with our customer service also, as this is an area we’re particularly proud of. If there’s anything you’d like me to follow up on, please do send an email to mobile-help@plus.net with ‘S21 Review’ in the subject line, and I’ll pick this up for you. Customer feedback is invaluable in training our agents to deliver the best possible customer service across the board.

-Mike

Reviewed by Eddie parker from England on 27th Apr 2017
Since I have bin with plusnet from life I can not get into my account every time I phone plusnet I get told told one thing then I'm told something different now I'm told it doesn't work on a iPad.had enough going somewhere else.
Rating:

Reply by Plusnet Team from UK on 1st May 2017
Hi Eddie!

Thanks for leaving your review, it's much appreciated! We take on board all feedback that is put forward by our customers, as it helps us to improve as a network provider. I'm sorry you've been experiencing difficulty logging into your 'My Account', we want to get you up and running as soon as possible as we certainly don't want to lose you as a customer! We do advise that when using the 'My Account' feature that you clear out your cache/cookies and test this feature on more than one device such as: mobile phone, tablet and computer/laptop.

I understand you've already spoken to our Customer Service Team regarding this however, without access to your account, I'm unable to see what troubleshooting methods they have tried with you and if they have sent you a password reset link.

If you could get in touch with us by calling 500 free from your Plusnet mobile, 0800 079 1133 from a different handset or alternatively, you can email into us at mobile-help@plus.net quoting "S21 Review", I'll make sure that this is picked up and dealt with accordingly.

- Rebeka

Reply by Plusnet Team from UK on 1st May 2017
Hi Eddie!

In addition to my previous reply, another method would be to try a different web browser.

- Rebeka

Reviewed by Tania from uk west mids on 29th Jan 2017
Since Plusnet have taken over i cant access my account, i need to change my email details, wont accept my username or password, wont let me re-set as it will go to the email address that is registered to you, which is no longer in use due to problems.
i used to chat on line, the name Mohammed came up from customer service, explained what i need to do, but asked for my bank card number, which i refused, then asked for my bank details, again i refused. surely you do not require these personal details just to change an email address, there are other security questions that can be asked to verify whom your speaking too.

All i want to do is change my email.
Regards
Tania
Rating:

Reply by Plusnet Team from UK on 30th Jan 2017
Hi Tania,

Thanks for getting in touch with us. We do have new security processes on our accounts which is a security question and answer however, if you have not contacted us during the switch over from LIFE Mobile to Plusnet mobile and on a 3G tariff, it is more than likely that this hasn't been set up yet. If a customer has not added a security question on the account yet, we do ask for other security information which is bank account details to confirm you are the account holder. We don't however ask for full details, we only ask for partial; the last 3 digits of your bank account number and the last 2 digits of the sort code to which your Direct Debit is set up on the account. Once we pass this security, we can then add the new security questions so that you won't be asked for bank details again, just 2 characters from your security answer.

If you could get in touch by calling us on 500 free from your handset, 0800 079 1133 from a different handset, catch us on our Live Chat feature or alternatively you can email us quoting "S21 Review" to mobile-help@plus.net, i'll make sure this gets picked up and we can sort this for you!

We're a friendly bunch and we want to help in anyway we can!

- Rebeka :-)

Reviewed by MJalim from UK on 7th Jan 2017
I joined life mobile in August 2015, transferring my previous number to the new network. Since then I haven't been able to receive all texts and calls from a variety of people. has been 5 MONTHS and the company hasn't been able to find a solution. I have to try out a number of replacement sim cards and have had to give examples of the network issue on over 5 occasions. I have been promised to be called back and updated on the issue but instead have had to chase them up and continuously put in new requests for the SAME ongoing issue.

Most recently, my phone installed new updates and upon restarting my phone, it has asked for a SIM Pin code. I called plusnet/lifemobile and they haven't been able to provide me with the accurate PUK code to access my sim and use my phone.

Lifemobile/Plustnot gives you little to zero leverage if you miss payment. They have cancelled my entire account after missing payment by a day and until full payment is made, where my phone only got reactivated a week later.

The only thing I regret is not leaving this network. sooner.
Rating:

Reviewed by CHRIS from ENGLAND on 5th Jan 2017
I was on Life Mobile they where great! But then the worst thing happen they were taken over by Plusnet! Worst company ever stay away from them people.
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Reply by Plusnet Team from UK on 12th Jan 2017
Hi Chris,

Thanks for taking the time to leave this review.

I’m sorry to hear you’ve had a bad experience with us since our branding as plusnet Mobile. I can assure you we’re still the supplying the great services as before, but with a larger customer base and amazing 4G data due to the join with plusnet.

Since the re-branding, we’ve still been using the EE network to supply 99% of the UK with the wonderful deals we’ve got available, and making sure you can still speak to our happy to help Customer Service Team.

If there is anything we can do for you, feel free to call us on 0800 079 1133 or even send us a e-mail to mobile-help@plus.net quoting ‘S21 Review’.

- Emily :)

Reviewed by Joyce from Uk on 19th Dec 2016
I had no problem with my mobile until you went with plusnet know it keeps saying no sim I have to keep switching my phone off and on and that does not always work if this keeps up I will have to change to another net work.
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Reply by Plusnet Mobile Team from UK on 20th Dec 2016
Hello Joyce!

I'm sorry to hear about your connection issues there.

Since we re-branded from LIFE Mobile, your services shouldn't have experienced major changes, so if you want to get in touch with us directly, we'll be more than happy to get to the bottom of that for you. You can reach us by calling free on 500 from your plusnet SIM, by messaging our Live Chat at https://www.plus.net/mobile, or by emailing into us at mobile-help@plus.net (quoting "S21").

We can usually sort out Internet and data issues promptly, so I look forward to hearing from you to find out what's going on and to get you back into full service straight away. :)

Thanks! -Marc

Reviewed by Reuben from England on 19th Dec 2016
Very very disappointed.....been a Life/PlusNet mobile customer now for just over 3 months, having retired at the same time I need to make calls from home mainly and this is proving to be almost impossible due to signal issues. This is my first time of having an account for a mobile phone and chose Life on the reviews I had read, have tried contacting all parties concerned with no joy, in fact I feel I have been 'bounced' around. Nobody seems to want to own the problem all I get is 'nothing can be done', so it looks like I shall have to move on - was told there were signal boosters that help but again no joy from those who should know these things ! In conclusion I feel very let down with my first experience of the mobile world, so much for customer service think I will give Watchdog a call !
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Reply by Plusnet Team from UK on 20th Dec 2016
Hi Reuben,

Thank you for taking the time to leave this review; we do appreciate all the feedback we receive.

I’m sorry to hear you’ve been experiencing issues with your calls connecting due to coverage, I can assure we’d do all we can to help in any situation, and offer the best advice possible, however we can’t promise excellent signal everywhere.

We do use the EE Network to supply our services, meaning we cover 99% of the UK but unfortunately there are still places we don’t cover and we can’t guarantee a good signal within your home due to the building materials affecting the signal strength.

If you’d like to have this investigated further feel free to send us an e-mail to mobile-help@plus.net quoting ‘S21 Review’ and I will make sure this is picked up for you.

Emily

Reviewed by Cathy from Uk on 8th Dec 2016
Driven to distraction. Elderly father who is virtually housebound with life mobile. Majority of family on virgin who can't make contact with him. Causing everyone a massive amount of stress. Life mobile blame virgin and hey ho virgin blames life mobile. What iss going on and when will it be fixed.
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Reply by Cathy from UK on 14th Dec 2016
Well it is now the 14th December and still not working! Total shambles. Will be cancelling my contract.

Reviewed by paul from england on 8th Dec 2016
Life/PlusNet are the worst mobile company around with Virgin a close second 'double payments from PlusNet being taken from bank' services suspended and being put on when you come out of the pending queue several days later sometimes. Its a joke trust me go elsewhere.
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Reviewed by Joe from UK on 25th Nov 2016
I cant believe how long it takes them to update their systems in order to make calls its shocking.
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Reply by LIFE Mobile Team from UK on 25th Nov 2016
Hi Joe,

I'm really sorry to hear about this. If you could contact us with some more information about this matter, I'll be more than happy to look into it and do my best to help.

You can call us on 500 free from your handset, 0800 0791133 from a different handset, catch us on our Live Chat feature or alternatively you can email us quoting "S21 Review" to talktous@lifemobile.co.uk and I'll make sure this gets picked up.

We're a friendly bunch and we want to help in anyway we can!

- Rebeka

Reviewed by Andy Hamilton from UK on 22nd Nov 2016
Now taken on 3rd contract with LIFE and have to say that I have never received anything but first class service from this Company. The staff constantly deliver a highly proficient service which I don't consider can be beaten, porting and going live is seamless without any hassle at all. Keep up the good work and be assured that I'll always highly recommend your network to everyone I talk to. Kindest regards, Andy.
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Reply by LIFE Mobile Team from UK on 22nd Nov 2016
Hi Andy,

Thanks for getting in touch and leaving such fantastic feedback- there's nothing we love to hear more! We work our hardest to provide the best service possible, so I'm really glad to see this is something you've been able to experience.

I hope you continue to enjoy your journey with ourselves; as our Customer Service Team certainly won't change here. :-) Thanks for recommending us to your family and friends too! We can't wait to have them on board. If you ever have any further queries, please don't hestitate to get in touch. As you're aware, we're a friendly bunch and very eager to help. -Ashleigh

Reviewed by daducky from UK on 8th Nov 2016
Dear Life,

Looking at the feedback you have a consistent theme in the majority problems reported. If you look the round window, can you see it? Yes, that's right, you have a problem in porting customers numbers.
Rather than just dealing with each customer's port as and when, have you thought about examining why porting is so consistently a challenge for you?
What % of customers suffer porting >2 days?
What are the categories of reason that contribute to >2 day ports, what are the %age port problems falling in each category?
What are the categories of reasons that prevent numbers being ported at all? what are the %age non-portable port problems falling in each category?
What is the process and other difference between ports 2 days?
In order of largest to smallest %age of categorised porting problems, develop a plan to fix the porting problems systematically rather than an endless series of cack handed reactive responses, leaving customers with non/ poor information.
To show you are actually dealing with, you could even be brave and publish the plan. And stats on progress.
Go on, be brave.
Rating:

Reply by LIFE Mobile Team from UK on 8th Nov 2016
Hi daducky,

Thanks for getting in touch, it’s much appreciated. The port in process has a timescale of 2 working days. Once we submit this port in request, we are unable to make any changes during the 2 working day window; this is due to an automatic process on the system that we cannot manually alter. After the 2 days, if there are any changes to be made, we can then alter these.

The port in request is a seamless process in which we are provided a PAC code from the new customers that wish to join us. Once we receive this PAC, we proceed with transferring your number across from your old provider to your new. During this, customers will still be able to use their services as normal. They’ll experience a short disruption, however this is standard and when the number transfers over, customers will receive a text from us to say the number transfer has been successful. Rest assured the vast majority of our ports in requests do go through without a hitch and our customers experience a smooth transition during the 2 working day window.

With regards to statistics on the port progress, this is something I cannot provide at this present time; however I will be more than happy to bring this to the attention of the relevant department and get this looked into for you.

In the meantime, if you have any further questions, we’ll be more than happy to help in anyway we can. You can contact us on 500 free from your LIFE Mobile handset, 0800 079 1133 from a different handset or via our fantastic Live Chat feature on our website. Alternatively, you can send us an e-mail to talktous@lifemobile.co.uk quoting ‘S21 REVIEW’ and I’ll personally see that this is picked up.

- Rebeka

Reviewed by Melanie from UK on 3rd Nov 2016
PAC code was given 3 weeks ago and I am still waiting for my longstanding number to be ported across, numerous calls to customer services and I am still waiting for this to be resolved...
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Reply by LIFE Mobile Team from UK on 3rd Nov 2016
Hi Melanie,

Thanks for taking the time to leave this review; we do appreciate all the feedback we receive. I’m sorry to hear that you’ve been experiencing some issue with moving over to LIFE Mobile. We always want to make our customers transition as seamless as possible, and help them through an issues that may arise, quickly and effectively. I do apologise that this is taking longer than the advised 2 working days for a port to complete, and for any inconvenience this is maybe causing you.

We at LIFE Mobile want to help you with this issue; If you liked it looked into please contact us via e-mail at talktous@lifemobile.co.uk, and I personally will make sure this is picked up for you. – Emily

Reviewed by Simon from UK on 30th Oct 2016
I first switched to LIFE mobile 6 months ago. Prices are superb and the customer service is the best I have ever experienced. Since then, and based on my hugely positive experience, everyone else in my family has switched too!! We used to be with EE, so have not noticed any change in coverage, and don't really notice the loss of speed reverting to 3G. Also had no problems with our phones accepting LIFE mobile SIMs - although, given the uncertainty, it was mildly nervous before knowing that the SIM would be accepted; the relief on achieving a connection with each phone was enormous! Switchover was fine with all bar one account, which took a few days longer than advertised, but once the transition phase was over everything was fine. Worked well outside the UK with very reasonable rates. Have yet to ask about handset upgrades, so cannot comment on that aspect. The icing on the cake will be once an app is developed that allows an easy check on allowances etc from the mobile itself. I rarely post on-line reviews but am so impressed with LIFE that I felt compelled to. Overall, very very positive.
Rating:

Reply by LIFE Mobile Team from UK on 30th Oct 2016
Hi Simon,

Thanks for taking the time to post this fantastic review; we appreciate it so much and it's rewarding to hear we're doing everything we possibly can to become the best provider. We pride ourselves on our outstanding Customer Service and great value tariffs, so I'm pleased to know you and your family are able to experience this. :-) As we use EE's network, this allows us to provide coverage to over 99% of the UK population and it will continue to be the exact same if you've switched over! Also, there's no need to be nervous as all of our SIM cards should work as long as the handset is unlocked.

Apologies in regards to one of your accounts taking a little longer to port over, however; I'm glad to see they've all now been switched across successfully. Keep an eye out for our phone app, as we're currently in the process of getting this sorted but there's no definitive timescale yet. If you ever have any queries in regards to your account or if you would like to discuss the options of upgrading; please feel free to give us a shout. You can call us on 500 from your LIFE Mobile SIM or alternatively, we're available on Live-Chat via https://lifemobile.co.uk/. -Ashleigh

Reviewed by Kim from UK on 25th Oct 2016
I was charged 2 times of my monthly payment. The life mobile line wasn't working at all, can't contact with CS. What can i do?
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Reply by LIFE Mobile Team from UK on 26th Oct 2016
Hi Kim,

Thank you for taking the time to leave your review, we do appreciate all the feedback.

I’m sorry to hear you’ve been having some issues with your LIFE Mobile account; we do always want to keep our customers happy. I’d love to be able to help you with this situation, but without being able to access your account specifics, I can’t advise as to why you may have gone over on your monthly line rental; however it may have been due to your Smart Cap limit.

A Smart Cap of £5 is placed on each LIFE Mobile account, so if you were to continue using your services once you’d used all of it within the bundle, you would use this amount, this can be lowered by contacting us and be set anywhere between £1 and £30.

If you liked to get this looked into, contact us on 0800 079 1133, alternatively send an e-mail to talktous@lifemobile.co.uk quoting ‘S21 Review’ and someone will pick this up for you.:) – Emily

Reviewed by Andy Hamilton from UK on 22nd Oct 2016
After reviewing my usage and deciding to upgrade to a different package, I spoke with Matthew at Life who went through various options with me and arranged a package that suited me perfectly. I have 2 accounts with Life and the customer service provided is second to none. In my opinion this is by far the best network provider you can hope for with a UK Call Centre that absolutely understand and can deal with any issues that you may have. I always recommend using Life to my friends and work colleagues. Keep up the excellent standard and once again thanks to Matthew, he is an asset to the Company.
Rating:

Reply by LIFE Mobile Team from UK on 22nd Oct 2016
Hi Andy,

Thank you for taking the time to leave this great review! We do appreciate all the feedback we receive, especially when customers are happy with the excellent services we aspire to provide them all with.

We always pride ourselves on trying to offer the best Customer Service experience, and think it's important to help a customer to the best of our abilites; making sure they are happy with the outcome of the call. I will make sure to pass this onto Matthew so he can see how impressed you were with the interaction you had with him. I hope we continue to have you as a valued customer for a long time.

If you ever need to contact us you can always use the Live Chat Feature on our website or call us on 0800 079 1133. :) - Emily

Reviewed by John from UK on 19th Oct 2016
Changed to life mobile from virgin ported my number yesterday completed today without any hitch UK based customer service excellent great tarrif £5.95 a month so far so good.
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Reply by LIFE Mobile Team from UK on 19th Oct 2016
Hi John,

Thanks for getting in touch and leaving your 5* review, it's massively appreciated! :-) We pride ourselves on our fantastic UK based Customer Service; so I'm happy you're able to experience this. I'm also pleased to hear your number moved across smoothly- we aim to provide the best possible service.

If you ever have any queries at all; please feel free to get in touch. You can dial 500 from your LIFE Mobile SIM, or you can even pop up to our friendly Live-Chat Team by visiting https://lifemobile.co.uk/.

Welcome to the LIFE Mobile family, John! I hope you continue to enjoy your journey with ourselves. -Ashleigh

Reviewed by Jason from Uk on 11th Oct 2016
Don't bother with this company. Horrible experience two credit searches for one contract, now I can't even cancel until sim is activated.
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Reply by LIFE Mobile Team from UK on 11th Oct 2016
Hi Jason,

Thank you for taking the time to leave us a review, we do appreciate your feedback. We are sorry to hear that you've had a negative experince with us, and are now wanting to cancel your contract; we do have a specific process when you're ordering a SIM with us which means we do a credit check for each SIM ordered so if you were to order more than one SIM they would have seperate credit checks for each one, but without knowing more about your particular order, I wouldn't be able to advise as to why you had to experince two.

We do apologise for having to wait to cancel with us and for any inconvenience this maybe causing, but we do have to wait for the SIM to activate before we can cancel, this is due to there not being an account on our system until the SIM is activated, once it has activated we will close this down for you as quickly as possible.

If you would like to discuss this further, you are welcome to send an email to us at talktous@lifemboile.co.uk, quoting 'S21 Review' and I will personally make sure this is looked into for you. - Emily

Reviewed by Graham from Scotland on 29th Sep 2016
Life mobile is great in terms of cost and service reliability.
Wish I could get the 1.5gb data for £5.95 as I'm paying £6 for 1gb- still great value but that extra 500mb would make all the difference.
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Reply by LIFE Mobile Team from UK on 30th Sep 2016
Hi Graham,

Thanks for leaving your review today, we appreciate all reviews but we're espically happy you're enjoying your services, and have noticed the great value we try to provide to all our customers! :) As for the deal you're mentioning if you call to speak to our team, either on 500 from your LIFE SIM or 0800 0791133 from another handset, they'd be able to look into what may be available for you. I hope you continue to enjoy your services with us. :) - Emily

Reviewed by Alan from UK on 27th Sep 2016
Went on live chat today to find out if I can use one or both phones, one on EE and the other on Orange with a Life Mobile sim card. I am still no wiser, all they know is an unlocked phone works. I do not want to pay an unlock fee if there is no need. I want 2 sim cards and thought this would be an ideal company because it uses the EE network.
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Reply by LIFE Mobile Team from UK on 27th Sep 2016
Hi Alan,

Thanks for getting in touch. Although we use EE's network; we can't always guarantee our SIM card will work if the handset is locked, which is why we always advise to make sure it's unlocked just to be safe. I apologise for any confusion there, but I hope this has cleared things up for you Alan. If you place an order with ourselves and find the SIM card doesn't work, you'll be able to cancel with immediate effect within the first 14 days and we'll refund any money that is owed back.

If you would like to discuss this in more detail, please feel free to give us a call by dialing 0800 0791133 - it's a free call from any line and one of our colleagues will be more than happy to assist further. -Ashleigh

Reviewed by K lawton from Uk on 26th Sep 2016
Life mobile is brilliant, excellent customer service, U.K. Based. Very polite & all first name terms
Ported my number over in hours.
SuperValue & great reception.
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Reply by LIFE Mobile Team from UK on 26th Sep 2016
Hi,

Thanks for taking the time to post your review, it's always appreciated!
It's great to hear you've been satisfied with your experience so far, both from a network and Customer Service point of view; and long may it continue! If you ever need anything down the line, feel free to give us a call on 500 from your LIFE Mobile SIM, or contact us on live chat via our website at lifemobile.co.uk. Alternatively, we're also available to contact on Twitter and Facebook, so plenty of options for you there! :) -Rob

Reviewed by Riyaj from Lanchashire on 25th Sep 2016
I had 2 contracts with life mobile. I moved from life mobile since few months still paying bills even thought I kept calling life mobile for wrong bills. Life mobile keep charging me every month for both mobiles which I ported to three uk. Please avoid any cost. Last call they said that they are cancelling direct debit from there ends but still I have been charged.

Life mobile ref: er741101 and ker7411011.
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Reply by LIFE Mobile Team from UK on 26th Sep 2016
Hi Riyaj,

Thanks for posting your review; we take all feedback seriously and appreciate it in all it's forms.
I'm sorry to hear you've been left dissatisfied with our network and have had issues with regards to cancelling. I'd be unable to discuss your account here, but if you'd like to discuss this further please feel free to send us an email to talktous@lifemobile.co.uk, quoting "S21 Review" and we'll look in to this for you! -Rob

Reviewed by Anton Venter from UK on 23rd Sep 2016
Had a serious problem yesterday. Phone was switched off although fully paid in advance. Customer service wasted my time for more than a hour in total, tried to blame me for their incompetence. A person a manager level James does not know what the contract agreement states and tries to justify their fault. Eventually phone line restored. Caused me inconvenience, distress and waste of time. Tried to contact EE who owns Life Mobile was told by reception that Life Mobile is not owned by EE. Who is the liar Life Mobile or EE?

My advice don@t do business with this rogue, force them to close down!!
Rating:

Reply by LIFE Mobile Team from UK on 23rd Sep 2016
Hi Anton,

Thanks for getting in touch and bringing this to our attention. I'm sorry to hear the distress and inconvenience caused yesterday - it's certainly not something we enjoy to hear. LIFE Mobile is owned by EE, as we use their network; however, we're still a separate company so they wouldn't be able to locate your details. I would like to apologise for your services being switched off and I'd certainly like to have a look into the reason for this. Without any specific account information though, I'd be unable to access your account. If you could send us an email to talktous@lifemobile.co.uk with the subject 'S21 Review' and I'll make sure this is dealt with further for you. -Ashleigh

Reply by Annette from England on 27th Oct 2016
I actually called EE today as well from my original EE phone, because my new LIFE Sim has not yet been activated even though it says that it is activated 2 days after despatch. I'm now on the third day. But the lovely woman from EE told me that she has been working with EE for 17 years and HAVE NEVER HEARD OF LIFE MOBILE!!

Reply by LIFE Mobile Team from UK on 1st Nov 2016
Hi Annette,

I do apologise that you’ve been having some issues with your LIFE Mobile account becoming active, but we were experiencing some issues with SIM’s activations late last week; this issue has now been fixed. I do apologise for the inconvenience this may have caused you. I do understand that the EE advisor told you that she’s never heard of us, but we are a company owned by them, however work as a separate entity so the advisor may not know about us. If you’d like to discuss this any further please contact us on 0800 079 1133, or e-mail in to us at talktous@lifemobile.co.uk quoting ‘S21 Review.’ – Emily

Reviewed by Alan from Uk on 20th Sep 2016
Left your company in February 2016 got a black mark against my credit rating saying I hadn't paid. All sorted out. Now same black mark appeared against my credit rating by Life mobile in August 2016. I have complained AGAIN and am going through the process AGAIN. This means it takes 30 days to sort out and 30 days to show. Thanks to Life Mobile my credit file will have been down the toilet for a quarter of the year.
Rating:

Reply by LIFE Mobile Team from UK on 20th Sep 2016
Hi Alan,

Thanks for getting in touch. I'm so sorry to hear the inconvenience caused in regards to your credit file - it's certainly not something we aim for! I appreciate you bringing this to our attention though and I hope we're able to resolve this for you once and for all. If you would like to discuss this further, please feel free to send us your details to talktous@lifemobile.co.uk with the subject 'S21 Review' and I'll make sure this is picked up and dealt with in a quick and sufficient manner! -Ashleigh

Reviewed by Jeff from UK on 19th Sep 2016
Moved from Virgin mobile after 8 years !, now moved to Life Mobile but wanted to port my number.
Life Mobile sent me an email saying the port could not go ahead as the PAC code was wrong that i had sent them.

I had the PAC code checked and it was ok but a life mobile staff member had not used CAPS when entering the PAC code. lol

Issue was resolved over the phone very quickly but such a basic error and sending me an email to say i had given them the wrong PAC code is funny yet annoying.

Guys i dealt with i could understand (Liverpudlian) and very helpfull and is far better than a Swahili accent coming from some place on the other side of the planet ...UK call center is #1 cheers.
Rating:

Reply by LIFE Mobile Team from UK on 20th Sep 2016
Hi Jeff,

Thanks for taking the time to leave a review; it's always appreciated! I'm sorry to hear the inconvenience regarding the first attempt of your PAC Code, but I'm glad we managed to get this sorted for you in a quick and sufficient manner. We pride ourselves on our fantastic UK based Customer Service; so I'm glad you're able to experience this. We're a friendly bunch and we're always eager to help with any queries that come our way. If you ever need any further assistance, you know where to find us.

Welcome to the LIFE Mobile family, Jeff! :-) -Ashleigh

Reviewed by CAREN TAYLOR from United Kingdom on 16th Sep 2016
I have been paying for a sim I never received for 9 months. Life mobile couldn't care less. The customer service team are UK based and polite, but haven't resolved my problem. I'm therefore going to the ombudsmen! Angry is an understatement.
Rating:

Reply by LIFE Mobile Team from UK on 17th Sep 2016
Hi Caren,

Thanks for getting in touch and leaving feedback; we appreciate all comments, as it only allows us to improve as a network provider. I'm sorry to hear about the inconvenience regarding your LIFE Mobile SIM. We pride ourselves on our fantastic Customer Service and always look for way to find a resolution as quickly as possible, so I apologise if this hasn't been the case.

We'd certainly like to look into this further for you! Can I ask you to send an email with your details to talktous@lifemobile.co.uk with the subject 'S21 Review' and I'll make sure this is picked up and dealt with accordingly.

Thanks for bringing this to our attention, Caren. -Ashleigh

Reviewed by Alison from UK on 14th Sep 2016
I just ordered a new sim, made it very clear what kind of SIM I needed, yet was emailed the order through and realised the wrong SIM was ordered. I phoned them back, have been on the phone for twenty minutes and still no acceptable resolution has been offered!
Rating:

Reply by LIFE Mobile Team from UK on 14th Sep 2016
Hi Alison,

Sorry to hear you're having difficulties ordering a new SIM. I'm uncertain when or how you placed the order, however, we'd be unable to order you a new SIM until the original SIM activates and the account goes live (48 hours after dispatch), as your account won't be on our system until that time.

If you get in contact with us once you receive the SIM and it activates, we'll be able to order you a new one. You can contact us on 08000791133 from any line for free, on live chat via lifemobile.co.uk; we're also available to contact via Twitter and Facebook if you prefer. If the SIM sent out was a mistake by ourselves, we apologise and will compensate you accordingly for your loss of service.
I hope this helps and apologise for the inconvenience this has caused! -Rob

Reply by Alison from uk on 18th Sep 2016
The mess is ongoing. When I got my new nano sim, the operator refused to pass me on to the team leader I had been dealing with saying that he can handle it. Instead he attached the nano sim to my o,d account, making my mobile unusable. Way to go!!!

Reviewed by pchallis from GB on 13th Sep 2016
Switched from Three last week due to gaps in 3g phone service in the Brighton area. So far 2g/3g service coverage has been excellent and data speed perfectly sufficient. If Life Mobile did go bad then it is only a 30 day contract, so could switch to O2 or Vodafone based networks. With support for tethering and large amounts of data included this looks the best deal available. Really good to have UK based support staff who seem highly efficient.

Just need to remember that SIM card is only activated 2 days after it ships for security reasons. Switching of number from Three to Life Mobile occurred without any problems the day after the SIM became active.

Very happy with Life Mobile.
Rating:

Reply by LIFE Mobile Team from UK on 13th Sep 2016
Hi,

Thanks very much for taking the time to post your positive review! There's nothing we like more than a happy customer, except perhaps a happy customer who posts a 5 star review!
It's great to hear you're happy with our tariffs and UK based Customer Service Team as we work hard to provide the service you deserve. If you ever need any assistance, we're available by dialling 500 on your LIFE Mobile SIM, or contact us on live chat via lifemobile.co.uk. Alternatively, we're also available on such social media websites as Twitter and Facebook; so plenty of options for you there!

Finally, welcome to the LIFE Mobile family! :) -Rob

Reviewed by Suman from England on 11th Sep 2016
Poor customer service. On 24 months contact they have charged me for 25 months payment just because I gave cancel notice just 5 days later. Because of 5 days they charged me for whole month. Rubbish company. There is no option for 0 ratings otherwise I would have given 0 ratings.
Rating:

Reply by LIFE Mobile Team from UK on 11th Sep 2016
Hi Suman,

Thanks for getting in touch. I'm sorry to hear you've not been satisfied with our service; it's certainly not something we aim for! We require 30 days notice as part of our cancellation process, however; usually you would be refunded for the usages that isn't used within the last 30 days. If you would like to discuss this further, please feel free to send us an email with your details to talktous@lifemobile.co.uk with the subject 'S21 Review' and I'll make sure any concerns you may have is covered!

Thanks for bringing this to our attention, Suman. -Ashleigh

Reviewed by asif from uk on 11th Sep 2016
I been on life for 3 months now came for giff gaff got a better deal from life better service
and uk customer call centre where as giff gaff was all online total waste time with them. So far so good with life will recomend to anyone.
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Reply by LIFE Mobile Team from UK on 11th Sep 2016
Hi Asif,

Thanks for leaving such a positive review! :-) It's certainly great to know we're achieving everything we possibly can, in order to become one of the best network providers available. I'm very pleased you're enjoying the journey with us so far and it's even better to know you'll recommend us to any family or friends! If you ever have any queries at all, please feel free to get in touch. You can contact us by dialling 500 from your LIFE Mobile SIM, or you can pop up to our friendly Live-Chat Team by visiting https://lifemobile.co.uk/.

Also, our opening hours are Monday-Saturday, 8am-8pm and Sunday/ Bank Holidays, 8am-4pm. :-) We're a friendly bunch and we're always eager to help! -Ashleigh

Reviewed by Deano from England on 8th Sep 2016
Switched over yesterday from virgin as basically getting same deal from life mobile at half the cost. So far so good. Excellent network strength and call quality good. Only one problem I had was mobile data wasn't working so rang 500 from my phone. Nice lady on other end basically told me what to do and hey presto it worked so no complaints from me. And how refreshing to talk to UK call centre . Keep up the good work.
Rating:

Reply by LIFE Mobile Team from UK on 9th Sep 2016
Hi Deano,

Thanks for the kind words! We appreciate it when customers take the time to post positive reviews as it shows we're achieving our aim to be the best network provider we can be. :)
I'm glad to hear you're happy with our prices and signal strength, and we're very proud of our Customer Services, so it's great to hear you appreciate this too. If you need anything, give us a call on 500 from your LIFE Mobile SIM or get in touch on live chat via lifemobile.co.uk and we'll be happy to help! -Rob

Reviewed by Francis from Uk on 4th Sep 2016
Recently joined Life Mobile and so far all has been good. Got a PAC code from my old network and Life swiftly transferred my number over, no problem. Also called in to reduce my smart cap, a lovely feature which stops you getting any unwanted charges in your bill, and must say their customer service team were friendly and helpful.
Can't speak for the other people on this site but overall had first class service so far. Their deals are also good value for money. Long may it continue!!
Rating:

Reply by LIFE Mobile Team from UK on 4th Sep 2016
Hi Francis,

Thanks for taking the time to post your review. There's nothing we like more here at LIFE Mobile than a happy customer, except perhaps a happy customer who leaves positive reviews! :)
We're proud of our UK based Customer Service Team, and our Smart Cap is a great little feature designed to help our customers keep their bills under complete control, so it's great to hear you appreciate this too! If you ever need any assistance, feel free to give us a call on 500 from your LIFE Mobile SIM or get in touch on live chat via lifemobile.co.uk; we're also available to contact on Twitter and Facebook.
Finally, welcome to the LIFE Mobile family! -Rob

Reviewed by Stewart from Uk on 3rd Sep 2016
Just switched from Vodafone to Life (£9.50 reduced to £4.95 including a much better tariff). The switch was effortless, and it was great to speak to UK call staff. The signal,in Lancaster for calls and data is excellent.

Well done LIFE and great to get away from the overpriced Vodafone who quite simply are a shambles !!!

Stewart
Rating:

Reply by LIFE Mobile Team from UK on 3rd Sep 2016
Hi Stewart,

Thanks for taking the time to post your positive words; it's always greatly appreciated!
It's great to hear you're happy with your signal and tariff. We're very proud to be able to offer the tariffs we provide, we feel they're both competitive and value for money! If you ever need anything, feel free to get in touch on 500 from your LIFE Mobile SIM, 08000791133 from any other line, on live chat via lifemobile.co.uk, or indeed via our social media (Twitter and Facebook) and we'll be happy to help! Finally, welcome to the LIFE Mobile familty! :) -Rob

Reviewed by John from Uk on 31st Aug 2016
Awful service phone is broke after 5 months of having it internet doesn't work an the managers thobb u of lifemobile is a disgrace !!!!
Rating:

Reply by LIFE Mobile Team from UK on 31st Aug 2016
Hi John,

I'm sorry to hear your handset is having issues, but without specific information I'd be unable to offer any solid advice on your situation. If the mobile data isn't working, we can give you APN settings for your phone. If the handset itself is borken, we unfortunately don't offer insurance or a guarantee after the first month. However, the handset should still have a manufacturer's guarantee; it might be best to get in contact with them. If you need any further advice, please don't hesitate to contact us on 500 from your LIFE Mobile SIM, 08000791133 from any other line, or on live chat via lifemobile.oc.uk and we'll be happy to help. -Rob

Reviewed by Fahmida Islam from London on 23rd Aug 2016
I don't have service for 2 days. Could you please tell what to do?
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Reply by LIFE Mobile Team from UK on 24th Aug 2016
Hi Fahmida,

I'm very sorry to hear you've been without service for two days. Without any specific account information, I'd be unable to look into this further. Can I please ask you to contact us by dialling 500 from your LIFE Mobile SIM, or pop-up to our friendly Live-Chat Team by visiting https://lifemobile.co.uk/. One of our colleagues will be more than happy to look into this and get it sorted fot you! -Ashleigh

Reviewed by Milo from Gb on 21st Aug 2016
Don't know why people are complaining about life mobile PAC actions. It never takes a few hours! With every network it completes within a 48 hour time frame same with EE as I used to work there, and we used to advise our customers the same. Its the same with every network. Life mobile have been marvellous and have recommended there outstanding simo deals to all my friends. .......Keep up the great work life!
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Reply by LIFE Mobile Team from UK on 21st Aug 2016
Hi Milo,

Thanks for getting in touch and leaving such kind words! :-) It's always great to hear how satisfied our customers are; we work our hardest to provide the best service possible, so it's great to read positive feedback. Indeed, you're correct; in most cases, it takes 1-2 working days to transfer a number across. Unless it's a TSL port, as this can take up to 5 working days. We always aim to keep within the correct timescale provided- This is something we find important at LIFE Mobile.

Thanks for recommending us to your pals, too! We shall look forward to having them on board. -Ashleigh

Reviewed by Anita from UK on 15th Aug 2016
Fantastic service yesterday (14/08/2016). Started with support from live web chat, followed by a knowledgeable and helpful call.

Thank you!
Rating:

Reply by LIFE Mobile Team from UK on 15th Aug 2016
Hi Anita,

Thanks very much for taking the time to post your positive review; we always appreciate it! It's great to hear you're happy with our network and our Customer Service Team have provided excellent assistance. We want all our customers to have the best possible experience throughout their time with us. If you ever need any help or advice, you know where we are. :) -Rob

Reviewed by Philip white from Uk on 13th Aug 2016
Cheap. But that's it.

Poor signal coverage, no signal in my house. Plenty of black spots where no signal is received. Really frustrating.
Rating:

Reply by LIFE Mobile Team from UK on 13th Aug 2016
Hi Philip,

Thanks for getting in contact with us. I'm sorry to hear that you've not had our usually excellent signal that is provided to us by our network carrier. Also, unfortunately we've not reached 100% signal capacity in the UK yet, however our team are striving to reach this objective. - David

Reviewed by M1neill from uk on 11th Aug 2016
Signed up for the £5.95 deal on the uswitch website. Signed up on monday, received my sim card on tuesday, it was activated on wednesday. Tried it out to make sure the signal was good etc, and by thursday 11am my old number had been ported over without any problems.

Excellent deal and very efficient company. I called customer services a few times and got through within 2 minutes everytime.

Highly recommended.
Rating:

Reply by LIFE Mobile Team from UK on 11th Aug 2016
Hi there,

Thanks for getting in touch and leaving such a great review! :-) We pride ourselves on our fantastic Customer Service. It's so great to hear this is something you're able to experience; as well as our great value tariffs.

I hope you continue to enjoy your LIFE Mobile journey. If you ever have any further queries; feel free to get in touch by dialling 500 from your LIFE Mobile SIM, or you can pop up on Live-Chat by visiting https://lifemobile.co.uk/. -Ashleigh

Reviewed by A H from London on 11th Aug 2016
I have switched over to life mobile and I did recommended it to alot of people.

However I took out a uswitch exclusive deal for £5.95 With 1 GB internet data..

After a month into the contract the same deal now with comes with 1.5gb internet...

I want to know will existing users on this contract will get their internet Allowances increased... I sure do hope so ...

I don't want to leave life mobile because I think its has the best tariffs out there if you wanna save money.. Its also very flexible and fool proof as you cant get a shock bill with their safety cap...

But again I can't help thinking that if I signed up a month later I could've get a bigger allowance and that is really bugging me

Come on life Mobile please raise our allowances to the current tariff...

I had no problems porting my number the only issue was I thought I will get login details automatically.. But I didn't... So I had to go to forgot password and username links and get relevant login info via e-mail...

Other then that I will give life mobile 4.5 stars but if they raise the allowance for existing users then I will give them 5 Stars they deserve...


Never the less I will give life Mobile 5 stars

A life Mobile app will also come in Handy please...


Come on life mobile

Regards

AH


Watch this space for update
Rating:

Reply by LIFE Mobile Team from UK on 11th Aug 2016
Hi,

Thanks for taking the time to post your review, it's always greatly appreciated! With regards to the 1.5GB tariff, you're welcome to give us a call on 500 from your LIFE MObile SIM and request your tariff be migrated over to this, no problem at all! You will have been sent your login details in a welcome email when your SIM activated. If this wasn't the case, again, feel free to contact us and request it be sent to you. :) -Rob

Reply by A H from London on 11th Aug 2016
Update:

Thanks rob and life Mobile

Just called life mobile they will be migrating me to the updated tariff ..just received my text..very efficient

Result

5/5 again

Why all the negative reviews.. Its very baffling...

I will be purchasing another two rolling contracts soon..

Yipeee.

Thanks again.

Reviewed by Raj from England on 10th Aug 2016
LIFE Mobile - NUMBER PORTING DISASTER

Like many others on this forum, I gave my PAC to Life mobile. NOW I AM STUCK. The number has been 'half' ported. For the last 48 hours, while I can make outgoing calls and send text, I can't receive calls or text, and have no data! The porting has obviously gone wrong but Life mobile is simply not able to put it right. All I am getting is excuses. The "UK based" customer service would not do anything. They are saying that "sometimes" porting takes place in stages, and I must wait.

I have ported my number across networks before and it has never taken more than couple of hours, and it has never been left stuck at 'half port'. It seems that if you chose Life mobile, you have to put up with losing service for several days.
Rating:

Reply by LIFE Mobile Team from UK on 10th Aug 2016
Hi Raj,

Thanks for getting in touch and bringing this to our attention. In most cases, it usually takes 1-2 working days to port your number across; unless your PAC code is a TSL port which can take up to 5 working days to complete. I'm sorry to hear you've not been happy with our service, however; our Customer Service Team are always eager to help and they are happy to solve any queries in a quick and sufficient manner.

I hope we're able to turn this around for you, Raj. Without any specific account information, I'll be unable to look into this further and give any guidance. Rest assured, if you could send a quick email with your details to talktous@lifemobile.co.uk with the subject 'S21 Review', I'll make sure this is picked up and dealt with further. -Ashleigh

Reviewed by Anonymous from UK on 9th Aug 2016
Received SIM not activated for 2 days awaiting email. Documentation suggests 1 day to port your phone number. From other network provider it takes two days, from other virtual provider 5 days. Registered PAC request Sat 30th July, chased Wed August 3rd to be told porting needs to be sent to ops team instead and would be another 5 days. Number still not ported on 9th August. Don't hold much hope for tomorrow getting my number back. Poor service. Pay for what you get.
Rating:

Reply by LIFE Mobile Team from UK on 10th Aug 2016
Hi,

I'm sorry you've been dissatisfied with your service so far, we want all our customers to be happy with our network at all times. We do advise it can take up to 48 hours for a newly ordered SIM to activate. With regards to porting your number over, with most it takes 2 working days, however, with ports from EE it will take 5 working days due it it being put through manually. If you'd like to discuss any of your issues with us, please don't hesitate to get in touch on 500 from your LIFE Mobile SIM, 08000791133 from any other line or on live chat via our wensite at lifemobile.co.uk and one of our friendly Customer Service Team will be more than happy to help! -Rob

Reviewed by David from U.K. on 5th Aug 2016
Have used giff gaff since 2012 when they did unlimited data for £10 but recently switched to life mobile. I wasn't happy with the data speeds or coverage on giff gaff and the constant price rises and plan changes. You still get the giff gaff fan boys collecting referral payments trying to tell you giff gaff is the only 30day sim only provider who offer a good service but life mobile prove this is not true.

I switched to the £6 USwitch deal with 1.5gb of 3G data. I've found the 3G data to be much faster than 4g on giff gaff and the signal quality is far better on life (EE) than giff gaff (o2).

I would still say life is a bit rough round the edges, unlike giff gaff you can't do anything yourself via the website (change smart cap, change plans, request pac codes etc..) BUT to be fair you can live chat/email them and the CS are friendly and seem to do what you have asked or tell you why they can't do something. Also when they send you a SIM card they don't activate it for 2.5 days which seems odd to me as most would arrive the next day leaving you to wait another day or so, but a small point tbh. I don't miss not having 4g as I don't really need data speeds that high and I tend to pull at least 10mb down 1mb up even with two bars of signal.

I'll give life 4 stars as the price is excellent, data speeds on EE are great and the reception is 1000x better then giff gaff. I would like to see life improve there website to be on par with the automation giff gaff offer. Thsi would free CS up to deal with more serious queries and allow prices to be lower I would imagine. It would also be great to have better value international data packs, say 200mb for £5 or something which is decent value. I don't expect free roaming from a provider like life but non rip off rates would be amazing. Oh free/cheap tube wifi would be great too.
Rating:

Reply by LIFE Mobile Team from UK on 6th Aug 2016
Hi David,

Thanks very much for taking the time to post your review! We appreciate all feed back and whilst there's always room for improvement, positive reviews such as yours show we're reaching our target to be the best network we can be. We're happy you're pleased with our Customer Service and Live Chat teams, as we're rightly very proud of them! Furthermore, we're presently working on an app, which will provide our customers with more control of their accounts from their handsets, so keep an eye open for that! If you need anything down the line, please don't hesitate to contact us on 500 from your LIFE Mobile SIM, 08000791133 from any other line or on live chat via lifemobile.co.uk and we'll be more than happy to help in any way we can! :) -Rob

Reviewed by Malcolm Winter from England on 5th Aug 2016
Joined life mobile and bought the 1000 minute SIM card, what a service absolute brilliant well worth the money just need an ee,orange or t-mobile phone and your away, but best of all it's a one month rolling contract and you don't really need a smart phone either.
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Reply by LIFE Mobile Team from UK on 5th Aug 2016
Hi Malcolm,

Thanks for contacting us and leaving such a positive review! :-) We work our hardest to provide the best service possible; it's always great to hear how satisfied our customers are. We pride ourselves on our fantastic Customer Service and great value tariffs, so I'm glad you're enjoying the experience.

Our SIM cards should work in any handset, as long as the phone is unlocked to any network. If you ever have any queries, please feel free to get in touch. We're contactable by dialing 500 from your LIFE Mobile SIM or you can even pop up on Live-Chat by visiting https://lifemobile.co.uk/.

Welcome to the LIFE Mobile family! -Ashleigh

Reviewed by Russell tomlinson from England on 3rd Aug 2016
Keep away rubbish customer services.
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Reply by LIFE Mobile Team from UK on 3rd Aug 2016
Hi Russell,

I can only apologise if you've not received our usually excellent customer service. However, I'd be more than happy to investigate what has made you feel that way and also if I can personally resolve this. Therefore, I'd advise to drop me an email at talktous@lifemobile.co.uk with the subject "S21 Review" and I'll happily pick up on this and advise you best.

- David

Reviewed by Alan from Uk on 28th Jul 2016
Updated from £5 rolling contract to iPhone 5s, reviewed iPhone didn't activate after 4 days returned still haven't received downgrade or cancelled after 2 months now there trying charge for an iPhone I returned avoid life mobile at all cost 0 rating.
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Reply by LIFE Mobile Team from UK on 28th Jul 2016
Hi Alan,

Thanks for getting in contact with us. I'm sorry to hear that you've been unhappy with any aspect of your LIFE Mobile experience, however we're unable to discuss accounts publicly. Would it be possible for you to send us an email with the subject "S21 Review" and we'll certainly get your account up and have a look to see if we can resolve any issues for you.

- David

Reviewed by Brian from England on 28th Jul 2016
I have been with Life for three months joined via the USwitch £5.95 deal.
I have nothing but praise for the service Life mobile gives the change over went though smoothly.
The web site is very easy to use to check your usage etc.
I have even connected my laptop to the internet via my android phone with no problems and received a good speeds even though Life Wi-Fi is only the 3G Orange signal when I was on holiday.
I would recommend anyone thinking of joining Life to give it a try if you find its not to your liking its only a 30 day rolling contact.

Full five star rating.
Rating:

Reply by LIFE Mobile Team from UK on 28th Jul 2016
Hi Brian,

Thanks for taking the time to post this review, we're all very pleased to hear you're enjoying the LIFE Mobile network. Although we offer value products and services, we strive to offer excellent quality for all of our customers. If you ever need to contact us regarding any queries then our team are accessible on 0800 079 1133 or you can speak to our Live Chat team at www.lifemobile.co.uk

- David

Reviewed by thomas from united kingdom on 28th Jul 2016
AWFUL! My account has been suspended for a missed direct debit regardless of paying the full amount on the day and I even called to change the direct debit 14 days before the payment was meant to be taken yet was told they couldn't change it because the payment had already been requested....14 days before the date of bill???

I was told to call up on the date of payment which I did to make payment which I did and also to add a new direct debit which I did to only have my account suspended 2 days later ?? After making full payment I was cut off . I was the apologised to and told it would take 2 hours to be reconnected and we are currently 24 hours in and I'm still waiting . I've been told there's no time scale and the customer service are absolutely clueless and give no information whatsoever and in fact I was lied to numerous times by them to only be apologised to again . I asked to leave a complaint and was told at first no because it's not a complaint ?? Yes that's correct ! I was told I couldnt complain and I had to persuade the motoric manager to allow me to complain to only be told I'd be called back in 48 hours .

The customer service are rude and clueless and it's a pointless service.

The managers are only looking to stop complaints without actually helping .

My service is still off regardless of never missing a payment .

STAY AWAY !!!
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Reply by LIFE Mobile Team from UK on 28th Jul 2016
Hi Thomas,

Thanks for letting us contacting us, we appreciate all feedback relating to customer services whether they be positive or negative. Here at LIFE Mobile, everyone of our team leaders take it upon themselves to resolve a manager call without it having to be escalated to our complaints department. We also have specific complaints procedures in place that are accessible on our website https://lifemobile.co.uk/Info/ContactUS. However, as I'm unable to discuss accounts publicly, I'd be more than willing to dicuss this over email at talktous@lifemobile.co.uk with the subject "S21 Review"

- David

Reviewed by Fi from UK on 27th Jul 2016
SIM arrived the next day, number porting very smooth, so all up and running perfectly in just a few days.
Plus customer service staff based in UK and very helpful and also friendly.
Rating:

Reply by LIFE Mobile Team from UK on 28th Jul 2016
Hi Fi,

Thanks for getting in touch with us! :-) I'm so pleased to hear how happy you are with your experience so far. It's great to know we're doing everything we possibly can. We pride ourselves on our fantastic UK based Customer Service; we're are always eager and ready to help with any queries you may have. We're available Monday-Friday, 8am-8pm and Sunday, 8am-4pm- If you ever need any assistance at all, please feel free to give us a shout by dialing 500 form your LIFE Mobile SIM or popping up on Live-Chat via https://lifemobile.co.uk/.

Welcome to the LIFE Mobile family. -Ashleigh

Reviewed by Tod from England on 26th Jul 2016
Been with them for a few months now and have had no issues. Good customer service and very good outdoor signal, usually full bars but drops down one occasionally. For the price and the smart cap their only competitor is id mobile who don't have the best reviews.
Rating:

Reply by LIFE Mobile Team from UK on 26th Jul 2016
Hey Tod,

Thanks for contacting us and leaving such a great review. :-)

We love to hear how satifised our customers are with their service; as it's something we work hard to provide. We pride ourselves on our great value tariffs, so I'm glad this is something you're able to experience. Our exceptional team are always eager to help and deal with any queries in a quick and sufficient manner. If you're ever in need of any help, please feel free to get in touch. We're available by dialling 500 from your LIFE Mobile SIM, or you can contact us via Live-Chat by visiting https://lifemobile.co.uk/. -Ashleigh

Reviewed by alastair from United Kingdom on 25th Jul 2016
been trying to cancel my contract for 3 WEEKS every time you talk to someone they give you a diffrant story sick to death of this truly amateaur customer service
Rating:

Reply by LIFE Mobile Team from UK on 26th Jul 2016
Hi Alastair,

I'm sorry to hear this has been the case, however; we'd certainly like to turn this around for you and do everything we can to help. Without any specific details, I'm unable to access your account. Can I ask you to send a quick email with the subject 'S21 Review' to talktous@lifemobile.co.uk and I'll make sure this is picked up for you and dealt with in a quick and sufficient manner.

Thanks for bringing this to our attention, Alastair. -Ashleigh

Reviewed by Darren Mallaby from GREAT-BRITAIN on 24th Jul 2016
I can't fault the product since we bought it but would like to ask how/why the data usage is showing on the bill as used daily at midnight until all the data usage is used up? Thanks.
Rating:

Reply by LIFE Mobile Team from UK on 25th Jul 2016
Hi Darren,

Thanks for contacting us. It's great to hear you're happy with our fantastic service! In terms of your daily usage, this will be calculated at midnight each day. If you have any further queries in regards to this or anything else account related, please feel free to give us a call by dialing 500 from your LIFE Mobile SIM or you can pop up on Live-Chat by visiting https://lifemobile.co.uk/. :-) -Ashleigh

Reviewed by Liz Oliver from England on 21st Jul 2016
I have to give Life Mobile only one star at the moment and that is purely down to the porting process and the way it has been handled.

I gave my PAC on 8th of July and was told it would be done in five working days. I received an email on the 12th of July informing me that the request would be completed in two working days. My old number went off at 2:30pm on Wednesday the 13th of July and then... nothing.

I have rang up numerous times and been given various reasons why it has not completed which now with hindsight completely look like delaying tatics. Also, I have only ever been given general information about the situation when what I really want is specific information about what is happening with MY port - as in what is the hold up? What has caused the hold up? If it is a technical problem, what is the nature of the problem and when will it be resolved? Where is it in the queue and when will it be done. As entertaining as it is to hear customer service blaming everything from the company responsible for the port to Bastille Day for the delay I am very concerned that my number wil be lost forever. It is a number I have held for 20 years.

Time is of the essence, I ported from the Post Office and that service is closed on the 8th of August if it is not done by then the number is lost for ever. I ported in plenty of time but the way this has been handled so far does not inspire confidence.
Rating:

Reply by LIFE Mobile Team from UK on 22nd Jul 2016
Hi Liz,

I'm sorry to hear you're having difficulties with your service, we want all out customers to be very happy with our network! The vast majority of number ports go through without a hitch, though there are many areas along the process in which an issue might occur, however, without specific information, I'd be unable to advise you fully on your specific issue. Is it possible for you to send an email to talktous@lifemobile.co.uk, quoting "S21 Review" and we'll help out any way we can to turn this around for you! -Rob

Reviewed by Keith Jones from UK on 20th Jul 2016
Very bad support when things go wrong. Upgraded in march to 4G hand set which from the first week had issues. This was resolved all be for a short time by way off replacement SIM., when the same SIM issue came back, another SIM was sent . .third attempt . . New SIM and all was well until a few days later when same issue plus other issues. WiFi would not stay on, start up screen just kept looping to the point where the battery ran down from full to 20% in an hour and a half while the phone tried to start. The phone became so hot it must have been close to catching fire !! Now, I realise this is a phone issue not a LIFE issue , but the support over this was shocking. Was told to go buy another hand set to tied me over whilst SONY had it in for repair . . .yes warranty was now with SONY not LIFE !! Was sent a SIM for my old phone after a lot of arguing which when I tried to register it with LIFE was told this couldn't be done as I was now on a 4G contract and the old phone was not 4G . . WHY !! JUST ACTIVATE IT !! . . . Staff were very polite and sympathetic but unable to help and gave contradictory information. Will never buy a phone/contract online again and when this one is up, bye bye LIFE !! Sorry , but this is my experience and my honest view.
Rating:

Reply by LIFE Mobile Team from UK on 20th Jul 2016
Hi Keith,

LIFE Mobile are a network provider; so we provide your service and we're always happy to assist with queries in regards to the network or anything account related. I'm really sorry to hear you've been having issues since upgrading your handset- We always try our best to help with any technical queries. However, in terms of any handset related issues; this is usually dealt with by the Manufacturer, as they provide the standard warranty.

I would certainly like to turn this around for you though and make sure it's a positive outcome. If you're able to send us an email to talktous@lifemobile.co.uk with the subject 'S21 Review', I'll make sure this is picked up and looked into further.

Thanks for bringing this to our attention, Keith. -Ashleigh

Reviewed by Star from U.k on 20th Jul 2016
Fantastic service at an incredible price....but not only that, the call centres are all uk and I've never been kept waiting either, they actually answer their phones almost immediately.
My signal is almost always full!
I've had no problems whatsoever...I'm SO SO Pleased I decided to try 'Life'
10/10 from me.
Thank-you 'LIFE' 👌
Rating:

Reply by LIFE Mobile Team from UK on 20th Jul 2016
Hi Star,

Thank you very much for your great review! We're very proud of our network and Customer Service here and it's good to know you appreciate it too! If you ever need anything, feel free to contact us on 500 from your LIFE Mobile SIM or on live chat via lifemobile.co.uk and we'll be here to help! :) -Rob

Reviewed by Arthur from Uk on 17th Jul 2016
Just a quick note for all the people writing obout 4G

Life mobile is 3G ONLY

they do NOT provide 4G signal

even their own customer service give wrong information

I had no problems transferring my number gave pack code on Wednesday afternoon Thursday lunchtime was done wait till your sim is activated and account is not pending before using your pack code you will have no problems
Rating:

Reply by LIFE Mobile Team from UK on 17th Jul 2016
Hi Arthur,

Thanks for getting in touch. As you're aware, LIFE Mobile is currently a 3G network. We don't currently have a plan or timescale of when 4G will be introduced to all customers, however; keep your eyes pealed as we'll be sure to update you. We follow all of our processes accordingly- In terms of being given wrong information, this is something we take seriously; so if you ever have any further queries in regards to this, please don't hesitate to get in touch and we can take a look into it.

Also, we always advise to make sure your account is completely Live, in order to transfer your number across to our network. It usually takes 1-2 working days to transfer your number across once the SIM is active. Unless your PAC Code is a TSL port; as this usually takes up to 5 working days. -Ashleigh

Reply by LIFE Mobile Team from UK on 17th Jul 2016
Hi Arthur,

Thanks for getting in touch. As you're aware, LIFE Mobile is currently a 3G network. We don't currently have a plan or timescale of when 4G will be introduced to all customers, however; keep your eyes pealed as we'll be sure to update you. We follow all of our processes accordingly- In terms of being given wrong information, this is something we take seriously; so if you ever have any further queries in regards to this, please don't hesitate to get in touch and we can take a look into it.

Also, we always advise to make sure your account is completely Live, in order to transfer your number across to our network. It usually takes 1-2 working days to transfer your number across once the SIM is active. Unless your PAC Code is a TSL port; as this usually takes up to 5 working days. -Ashleigh

Reviewed by Steve from England on 16th Jul 2016
Can't fault them, honest to God. I never had any problems with this company. Everything is brilliant.
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Reply by LIFE Mobile Team from UK on 17th Jul 2016
Hi Steve,

Thanks for leaving such kind words. It's always great to hear how satisfied our customers are. :-) If you ever have any queries at all; you know where to find us. We're available Monday-Saturday, 8am-8pm and Sunday 8am-4pm. You can contact us by dialing 500 from your LIFE Mobile SIM, or you can even pop up on Live-Chat by visiting our website https://lifemobile.co.uk/. -Ashleigh

Reviewed by B Higton from England on 16th Jul 2016
After 15 years with Orange on Dolphin I was dubious about change but needed talk minutes, asked money saving expert, then u switch and gone with the £5.95 per month, so far no problems , it works just great and I can now talk as well and text and Internet. I check my account regular looking for 'the catch' thought I had found one .....but after an easy phone call to uk customer services a very nice man explained picture sms aren't free and told me to use what's app or messenger, can recommend on my own experience, it was a wrench as always had pay as you go, but at this price on a month only contract I am glad I tried it. You can set a limit you don't go over do no unexpected bills. Hope you find this helpful
Rating:

Reply by LIFE Mobile Team from UK on 16th Jul 2016
Hi,

Thanks for contacting us and leaving such a positive review. We welcome all feedback at LIFE Mobile, however; it's always nice to hear we're doing everything we possibly can. Our Team constantly strive to provide the best service possible and it's certainly something we pride ourselves on. I'm glad this is something you're able to experience, as well as our great value tariffs; which are competitive and mostly importantly fits the needs of our customers.

My Account is a really useful feature we offer- It allows you to keep tabs on your usage and statements etc. We're also in the process of creating an app, so keep your eyes pealed! All of our customers matter and it's important to allow yourself to be in control of each bill, which is why we have introduced our Smart Cap.

If you ever need anything at all; you know where to find us. We're a friendly bunch and we're always eager to help with any queries. :-) -Ashleigh

Reviewed by Jasper from United Kingdom on 15th Jul 2016
Please avoid this company like the plague I asked them to port my number they were so good . The website said is done in a day the advisor said 2. I wasn't done then the supervisor said 5 days now is 6 days. please do not trust this company. The staff are rude. There is no attempt resolve the problem. The switch off my existing phone 3 days ago . I have I useless telephone numberfrom a useless company.
Rating:

Reply by LIFE Mobile Team from UK on 16th Jul 2016
Hi Jasper,

I'm sorry to hear this has been the case. Depending on what network you're transferring your number from, it usually takes 1-2 working days. However, if you have a TSL port from EE; this can take a little longer, and we usually advise a timescale of 5 working days. You may experience some disrupted services during the port-in process, but you should still be able to use your existing SIM until the number has transferred across to your new one.

I'd certainly like to take a look into the matter for you though and we'll do all we can to help. As we're unable to discuss any account information via a public forum, can I ask you to send your details to talktous@lifemobile.co.uk with the subject 'S21 Review' and I'll make sure this is picked up.

Thanks for bringing this to our attention, Jasper. -Ashleigh

Reviewed by Graham Stevens from United Kingdom on 15th Jul 2016
Deeply disappointed with the coverage at home which has seemed to get worse, it comes and goes, since I joined, also the messaging can take ages and recently and more importantly, on a 2 week trip to Croatia, I found that receiving messages was the only thing I could do successfully, no messages out and no calls in or out.
This was highly inconvenient. Customer support was simply unable to do anything about it or explain it, only to ask me to send instances of when it was happening. Why the information that it was happening all the time wasn't enough for them to look into it fully I don't know. This affected both my wife's and my own phone, both on LIFE. We both had to use local sim cards which was a real pain.
The staff are polite and do appear to try to be helpful though.
Rating:

Reply by LIFE Mobile Team from UK on 15th Jul 2016
Hi Graham,

Thanks for getting in touch with us. Sorry to hear you've experienced any issues with us. Unfortunately we cannot guarantee 100% signal, however we are aiming for this in the near future. Also, as we are a UK based network where our signal performs at its best domestically we just cannot say if the service will live up to the performance we have in the UK. What happens is, while you're abroad you wouldn't be using the EE signal but instead your phone would connect to a local international phone masts. Therefore we would be relying on the coverage abroad. - David

Reviewed by Danny from U.K. on 14th Jul 2016
Stay away from these people, they are totally unprofessional. They have no answers to questions and hide behind EE who I guess are pretty ashamed of them. You will not be able to activate WI Fi on the tube network because it's too complicated for them to allow a 5 digit text to activate like any other company. Once you take a contract with them your phone becomes locked and you will never be able to unlock it even after you contract expire. Any other company can provide a unlocking service but LIFE MOBILE can't or won't. Their customer service team enjoy playing pass the parcel with customers not because they don't want to help but because the company lack any skill other than to give airtime and data.
Good luck if you choose to use these cowboys
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Reply by LIFE Mobile Team from UK on 15th Jul 2016
Hi Danny,

I'm really sorry to hear you've been unhappy with our service and appreciate you bringing it to our attention; all feedback helps us learn and grow. I can definitely state that LIFE Mobile do not lock handsets, but without specific details I'd be unable to offer any further advice. I'd like to look in to this issue for you, so if you could possibly send an email to talktous@lifemobile.co.uk, quoting "S21 Review", I'll pick it up and help any any way I can! -Rob

Reviewed by Andy Mayhew Glasgow from UK 13 Jul 2016 on 13th Jul 2016
Hi just to say a few words. I am very glad that i have joined Life Mobile, a little bit slow to get everything up and running but everything is ok now. and all staff members were very helpful and answered my calls straight away. I have a good deal also so was worth the wait.
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Reply by LIFE Mobile Team from UK on 14th Jul 2016
Hi Andy,

Thanks for contacting us. It's always great to hear how happy our customers are! We pride ourselves on our fantastic UK based Customer Service; who are always eager and ready to help within a heart beat. Our opening times are Monday-Friday, 8am-8pm and Sunday, 8am-4pm, so if you ever need anything at all; please don't hesitate to get in touch.

You can contact us by dialing 500 from your LIFE Mobile SIM, 0800 0791133 from any line or you can even pop us a message via Live-Chat by visting https://lifemobile.co.uk/ to talk with our friendly Team!

Welcome to the LIFE Mobile Family, Andy. -Ashleigh

Reviewed by C P richardson from England on 9th Jul 2016
I joined Life Mobile several days ago and gave them my PAC code, but after repeated calls to there customer services they have failed to port my existing number over, tried to speak to a manager on the phone but the request was refused.
They have one of the worst customer services that I have ever come across, and after a week I am still not able to use my phone.
Rating:

Reply by LIFE Mobile Team from UK on 9th Jul 2016
Hi,

I'm sorry to hear your number hasn't ported over as quickly as it should, we want all our customers to be very happy with their services throughout their time with us. Without specific details on the issue, I'd be unable to offer any solid advice. However, I can advise that your services will still work as normal during the porting process, albeit with the number you were initially provided along with the LIFE Mobile SIM; if this isn't the case, please let us know. If you'd like us to pick this up, please send an email to talktous@lifemobile.co.uk, quoting "S21 Review" and we'll do our best to help turn around your situation. -Rob

Reviewed by Michael Darwin from uk on 8th Jul 2016
Ordered SIM which arrived next day. Phones with PAC and number was transferred within 48 hours. Great service so far.
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Reply by LIFE Mobile Team from UK on 9th Jul 2016
Hi Michael,

Thanks for taking the time to post your positive review; we always appreciate the feedback, especially when it's from a happy customer! :) If you need us, get in touch on 500 from your LIFE Mobile SIM, on live chat via lifemobile.co.uk or on our social media pages, facebook and Twitter! :) -Rob

Reviewed by Guy from UK on 7th Jul 2016
Ordered SIM and gave PAC to LIFE, however it took 6 days to start process of activation, resulting in missing my PAC deadline from EE by 1 day. Now have had to get another PAC from EE, resulting in another month contract with them (£18) as well as paying LIFE for new contract this month. Believed transfer would be quick, complained, but LIFE not interested, poor service and customer relations - beware!
Rating:

Reply by LIFE Mobile Team from UK on 8th Jul 2016
Hi Guy,

Thanks for contacting us regarding this. All of our SIM activation's should take 2 working days, apologies regarding the delay in this. If a SIM is still activating, our customer services team may be quite limited with what can be done as activation requests are dealt with by our official carrier. However, if you were to contact us on talktous@lifemobile.co.uk with the subject "S21 Review" explaining the situation with the PAC and we may be able to help out with that one to hopefully resolve this for you. - David

Reviewed by Amy from England on 7th Jul 2016
Most horrendous phone company I have ever been with. The customer service is non existent.

DO NOT TAKE A CONTRACT OUT WITH THIS COMPANY.

1) Failed to acknowledge or investigate my complaint about being missold when I took out the contract.
2) Randomly disabled the data usage on the contract (tried to tell me it was my fault there was not data however after arguing for what felt like an eternity they acknowledged it was their own fault). I had to argue just to get the money credited to the account for data I had been charged for that was not available to use.
3) Randomly decided they would take 2 DD payments in June (although did email and tell me they would give me the over payment back).
4) Called to provide my 30 days notice and was told I was 2 days early and had to call back (This doesn't sound bad at all but I'll come back to this later).....
5) Mailed to cancel the contract and got an email confirming it would be done and last payment would be June....
6) July... A payment is taken for a contract that was supposed to end a month earlier. I went on web chat to question it and was advised I had taken out a 24 month contract and had made 24 payments and I would not be reimbursed (the payment in July is the 25th payment).
7) Advisors are soooo unhelpful.

I literally dread having to speak to anyone as I know it will be like talking to a brick wall.
Rating:

Reply by LIFE Mobile Team from UK on 8th Jul 2016
Hi Amy,

Thanks for taking the time to contact us regarding LIFE Mobile. Apologies for any issues that you may have experienced with us as we would certainly like to rectify this. We do not take duplicate payments here purposefully at LIFE Mobile therefore any invalid payments we'd be more than happy to refund. What I would advise is for you to send us a PM on Facebook or send us a DM on Twitter and we can certainly look into this further. - David

Reviewed by Steve from UK on 7th Jul 2016
My review as a new customer: I did not expect this level of slowness.

The signal is fine, I have got a constant -65 db signal, so that is not the issue. The issue is a stealth speed cap they don't mention. Several speedtests over the course of the day consistently show me a steady speed of 1.2 Mbps download AND upload, which explains why my youtube isn't loading any videos beyond 1 or 2 seconds.

This speed is literally unusable for me because I cannot even watch youtube by any practical standard. I feel this is a missold product with nowhere mentioning about this speed limit. I am cancelling it before the 14 day period. Overall a waste of time.
Rating:

Reply by LIFE Mobile Team from UK on 7th Jul 2016
Hi Steve,

I'm sorry to hear you're not satisfied with your data upload/download speed; it's possible you're in an area with low 4G signal, although without specific information I'd be unable to advise any further. If you'd like to discuss this with us, please get in contact on 500 from your LIFE Mobile SIM, 08000791133 from any other line, on live chat via lifemobile.co.uk or by sending an email to us at talktous@lifemobile.co.uk, quoting "S21 Review" and we'll be very happy to help you! -Rob

Reviewed by Glen from UK on 5th Jul 2016
Took out a monthly contract with Life mobile, over a week later the Sim has not been activated - have made many calls to Life but just get fobbed off each time with them blaming EE. Don't touch them!!
Rating:

Reply by LIFE Mobile Team from UK on 6th Jul 2016
Hi Glen,

Thanks for contacting us. I'm sorry to hear that you have experienced any issues with us. As I'm unable to discuss accounts publicly, if you could detail the situation to us on talktous@lifemobile.co.uk with the "S21 Review" as the subject. We strive to provide a good quality service for an even better cost. Hopefully we can help you out with any help or questions you may have for us. - David

Reviewed by Venette from Uk on 30th Jun 2016
I am very pleased I joined Life Mobile the whole procedure of transferring my number went very smooth, without any problems. I nearly didn't sign up with them because of the bad reviews regarding transferring the number, I'm glad I ignored them and have got a fantastic deal, also it's just as quick with the 3G as it was with 4G with Lycamobile.
But for me the best thing is every time I have called life mobile I get through in minutes, it took me 2 calls of 35/40 mins to Lyca just to get the Pac code, who needs it hanging on the phone endlessly waiting to be answered,
Yes very pleased.
Rating:

Reply by LIFE Mobile Team from UK on 1st Jul 2016
Hi Venette,

Thanks for taking the time to post your review! We welcome all feedback, but we're especially glad to hear of our customer's positive experience with us, and 5 star reviews are a pleasure to see! Our Customer Service Team are always friendly and helpful, and aim to answer calls within 15 seconds, so we're naturally very proud of them! If you ever need any assistance, we're always here to help! :) -Rob

Reviewed by david dear from wales on 29th Jun 2016
Just moved to Life from Vodaphone.
Customer service is superfast, porting my number went as planned.
Some comments about lack of customer services being poor must be out of date.
No problems so far and great service.
Rating:

Reply by LIFE Mobile Team from UK on 29th Jun 2016
Hi David,

Thanks very much for your positive review; that's what we like to see! :) We're very proud of our Customer Service Team, who are indeed fast, helpful and friendly, and we do our best to provide the best service possible! If you ever need us for anything, we're always here to help! -Rob

Reviewed by Kevin from UK on 28th Jun 2016
I wanted to award no stars but that is not possible so one it is.
Things start so promisingly. I placed my order on 10 June and received the SIM next day. By early the following week my SIM had been activated and my online account had been set up.
On 17 June I telephoned with a PAC to port my number from EE. I received 2 SMS text messages and an email informing me that port would be completed within 2 business days. On 22 June (end of business day 3) I telephoned to enquire why my number had still not ported. I was assured that it would happen before midnight that day but if it didn't, could I ring again the next day to raise it as an issue with Operations. I telephoned again on 23 June, spoke to Ian, who couldn't understand why it had not completed on 21 June! He raised it in an email to Operations. It's now 28 June, the number has still not been ported over and I've heard nothing from Operations or anybody else for that matter. It's appalling customer service!!
On 25 June I received a notification on my phone that "Data Service Is Blocked" and I could not connect to the Internet. I telephoned Customer Services (15.15) and was advised to switch aircraft mode on for a couple of minutes and then switch it off again because that might fix it. If that didn't work, I should switch the phone off completely and then switch it on again. If that didn't work I needed to ring back again. I did as I was advised and received another notification informing me that "Data Service Is Blocked". I didn't ring back but when I checked my phone again (23.00), I was able to connect to the Internet.
Today (28 June) I rang to ask about sending SMS texts to international numbers. I was advised that it was possible once activated on my account. I asked for it to be activated. The Customer Services agent appeared to have some difficulty activating the facility and I was advised to leave it for a couple of hours before trying to send a text and if it wouldn't send I needed to ring back so that it could be raised as an issue with Operations. Surprising as it may seem, I wouldn't send!
I have absolutely no confidence in LIFE's ability to sort out my issues and I would dearly love to cancel my contract and walk away. However, I am loath to lose my number which may or may not be in the process of being ported to my account.
Rating:

Reply by LIFE Mobile Team from UK on 29th Jun 2016
Hi Kevin,

I’m really sorry to hear of the issues you’ve had so far, it’s definitely not the service we aim to provide for our customers! If you could possibly send us an email to talktous@lifemobile.co.uk, quoting “S21 Review”, we’d really like to look in to this for you and make your experience with us more positive going forward. -Rob

Reply by Kevin from Uk on 8th Jul 2016
Update to my review posted 28 June.

Took a while to get there but my account is finally up and running - number ported, able to send & receive texts, able to make & receive calls, international calls activated and data connection enabled.

Have to say that Customer Services agents have been good throughout the process - always courteous and helpful on the phone and quick to respond to emails.

Very competitively priced contract & good value for money. I'll be sticking with LIFE for the foreseeable future.

Revised rating 3*.

Reviewed by Rebecca from UK on 27th Jun 2016
I have been with LIFE mobile for a few years now and have not had any problems until recently.
Switching from an iPhone to Android was quick & simple, and I was able to keep my existing number without too much hassle. Great service when I phoned for an insurance claim, and replaced my phone with a better one without charge. Call centre operatives have always been very helpful and have answered any queries quickly.
I have recently had problems however. I upgraded my contract last week - the process itself was fine, operators were very helpful and I got a good deal. Was able to easily organise delivery for my new phone and it came as advertised on Thursday. I was initially told that my new sim card would be activated at midnight and it would be fully working then. Four days later, it is still not working as it has not been activated. Have used online chat to speak to operators - as I cannot make or receive texts/phone calls - and although they have been very polite, there is no indication of when this will be resolved. It is a known issue with upgrades at the moment which is very frustrating as I am paying for a phone I cannot use!
Until this issue, I would have happily given 5 stars. If this gets resolved soon, I would be more than happy to change this review!
Rating:

Reply by LIFE Mobile Team from UK on 27th Jun 2016
Hi Rebecca,

Thanks for contacting us. We value all feedback from our customers, as this only allows us to grow and improve as a network provider. I would also like to thank you for being such a loyal customer- It's so great to hear you've been with us for a while and we hope this continues! We constantly strive to provide the best service possible, so I'm glad you've managed to experience this over the years.

However, I'm really sorry to hear you've been having issues with upgrading; but without any specific details information, I'm unable to have a look into your account. We're also not able to discuss any accounts via a public forum. I understand you've already contacted our friendly Live-Chat Team, however; I'd certainly like to take a look into this for you, as I would like to do all I can to help. Can you please send us an email to talktous@lifemobile.co.uk with the subject "S21 Review" and I'll make sure this is picked up. Thanks again, Rebecca. -Ashleigh

Reply by Rebecca from UK on 28th Jun 2016
UPDATE
Phone is now working properly and my SIM card has been activated. It took a while to sort but now it is working again I would upgrade my review to 4 stars.

Reply by S21 from UK on 28th Jun 2016
Hi Rebecca, we've upgraded your review as stated.

Reviewed by Ian Parish from England on 24th Jun 2016
Got a Life SIM on the 3rd June to try out (Having read some, frankly, poor reviews).

SIM delivered in two days, and activated the next.

Used it for mainly data but also a hundred minutes of calls. No problems in 3 weeks. Data speeds very reasonable on iPhone5 at 15-20Mb/s down 2.5-3.5Mb/s up.
Still showing those speeds after 3.8GB (unlike Virgin Mobile).

Decided to port my number from Virgin Mobile. Request made Thursday morning by online chat; completed without problems on Friday ~ 16:00.

Great service and highly recommended - especially given the massive hikes in Virgin Mobile prices recently.

Ian
Rating:

Reply by LIFE Mobile Team from UK on 25th Jun 2016
Hi Ian,

Thanks for leaving such positive feedback- It's always great to hear how happy our customers are! We pride ourselves on our fantastic UK Customer Service and great value tariffs; so I'm glad this is something you're able to experience. We're very competitive and we strive to provide the best service possible.

Our opening times are Monday-Saturday, 8am-8pm and Sunday 8am-4pm; so if you ever need anything at all, you can contact us by dialling 500 from your LIFE Mobile SIM or you can also reach us via Live-Chat by visiting our website. One of our friendly colleagues will be ready to help with any queries you may have!

Welcome to the LIFE Mobile family, Ian. -Ashleigh

Reply by Nathaniel from England on 15th Jul 2016
Hey could you just explain more what you meant about speeds? I am currently deciding between Life Mobile and Virgin.

Reviewed by Christopher Barnett from England on 21st Jun 2016
Over the past month I have had nothing but trouble with Life Mobile about my internet. They keep telling me it is in pending and it will take 12 hours. 28 hours later and 4 phones calls later still no internet and not getting the service i pay for. They won't even give me my pac code so I can leave because they say my internet is still pending. If they don't give me my pac code I'll be going to OFCOM.
Rating:

Reply by LIFE Mobile Team from UK on 22nd Jun 2016
Hi Christopher,

I'm so sorry to hear you've been having issues with your Internet- It's certainly not something we want our customers to experience and it would be such a shame to lose your custom. Rest assured, we'll get to the bottom of this and hopefully have your Internet back up and running! However, I'm unable to discuss any specific account details on a public forum; it would be great if you could send us an email to talktous@lifemobile.co.uk with the subject "S21 Review". Alternatively, you can pop up on Live-Chat by visiting our website. I'll make sure this is picked up, so we can discuss your account in further detail.

Thanks for bringing this to our attention, Christopher. -Ashleigh

Reviewed by Pamela from England on 20th Jun 2016
Excellent !
What else can i say, just wait the 2 working days as they tell you and sim was indeed activated.

Rebooted phone and internet then started working also ! Fab !

Much better signal than the 3 network ever provided in our house and just received account login details as promised so now trying to get my girls and husband to follow my wise choice in joining Life Mobile xx
Rating:

Reply by LIFE Mobile Team from UK on 21st Jun 2016
Hi Pamela,

Thanks so much for the positive feedback. It's certainly brightened our Tuesday morning. :-) We pride ourselves on our fantastic Customer Service and we feel privileged to work alongside EE; the UK's No.1 network. You'll rarely struggle as we're able to offer coverage to over 99% of the UK population. Also, My Account is a great online feature which will allow you to keep track on your usage and billing.

We're a friendly bunch and eager to help our customers; so if you ever need anything at all, you can contact us by dialling 500 from your LIFE Mobile SIM or visit our website https://lifemobile.co.uk/ to talk with our Live-Chat Team.

Thanks for recommending us to the family, Pamela. It will be lovely to hopefully have them on board. -Ashleigh

Reviewed by Lisa from Leeds on 17th Jun 2016
After ordering my third Life mobile SIM only for my family, I find the best way is to wait until your Life mobile SIM is fully activated until you call them and TRY to port your number over to the network. The call centre staff are really friendly and answer calls quickly. All my problems and other people are complaining about, are that Life mobile have really no full control in changing any accounts payment information, voicemail rings delay or other mobile services on the network immediately. Life mobile outsources everything to third party companies which really don't get things right the first time and this reflex on Life mobile customer service.
Rating:

Reply by LIFE Mobile Team from UK on 18th Jun 2016
Hi Lisa,

Thanks very much for the 5 star rating and positive words; it's great to see we're appreciated by our customers! We're owned by EE and use their network, thus all actions are executed via them, this is true. They're a very strong and fast network with 99% UK coverage and our service is equal to theirs, so are a very good provider to team up with! Working together, LIFE will only become faster and stronger! If you ever need us you know where we are. :)-Rob

Reviewed by Marcus from UK on 17th Jun 2016
I have used Life Mobile for 6 months now. Generally calls, texts and data seems to work as good as EE. I find the general issues for many people are having with Life mobile due to using third parties for voicemail and porting existing numbers over to Life mobile. If Life mobile had full control to sort out these issues immediately and not passing issues over to third parties, which seems to take weeks to get sorted out or indeed don't get done at all, Life mobile would be the best UK customer mobile network. Thank you.
Rating:

Reply by Jason from Leeds on 17th Jun 2016
I agree with Marcus, Life mobile seems to outsource voicemail, porting numbers and accounts. That's why issues take weeks to get sorted out and your mobile service gets suspended temporary.

Reply by LIFE Mobile Team from UK on 18th Jun 2016
Hi Marcus,

Thanks very much for taking the time to write your positive review today; there's nothing we like more!
As we're owned by EE and use their network, all actions are implemented via them. EE is one of the fastest and strongest network providers in the UK, so you're in good hands! :) We're always striving to improve our service and will be working toward making such processes more efficient for our customers in future.
-Rob

Reviewed by Matthew Gandy from united kingdom on 15th Jun 2016
Don't get drawn in by the continuous bull they feed you! Have now been with life for 6 months and they really hav'nt a clue what they are doing! Took 2 sim cards back in December, tried to bring my old number with me... Supposed to take 4 days it took them 3 1/2 weeks and tgen they ported it to the wrong sim card. Every month has been a nightmare as 2 accounts have been mixed up. Spent 40 minutes last week insisting they had not taken payment from my bank and was assured they had received payment. Today i get service suspended for non payment. If you want grief in your life then waste your time on this outfit!
Rating:

Reply by LIFE Mobile Team from UK on 16th Jun 2016
Hi Matthew,

Thanks for taking your time to post a review- I'm sorry to hear you've been having slight issues with both of your accounts. It's certainly not something we aim for! However, I'm unable to discuss any accounts publicly and I'd really like to take a look into this; if you could send us an email to talktous@lifemobile.co.uk with the subject "S21 Review", I'll make sure this is picked up and we'll certainly do our best to fix things for you.

Thanks for bringing this to our attention, Matthew. -Ashleigh

Reviewed by Pauline N from UK on 14th Jun 2016
Always had amazing experience with LIFE mobile, transferred my whole family over to this network, it's the cheapest for the allowance you get & I can't fault the signal! Even when we're out in the Lake District walking where signal was limited on our previous networks (Virgin/O2/3) we have virtually full signal including data. You can also cap your spending that's outside your monthly allowance, for example if you use more minutes or internet you can ensure you don't spend over as little as £1 or as much as £30. If you need extra data it's £2 for 250mb, £3 for 500mb & £5 for 1gb - bargain! The customer service team are based in the U.K. which is so much better than usual foreign services that keep you on hold & find it difficult to resolve problems promptly with a language barrier. We had a lovely woman from Liverpool called Nicola who was brilliant with my Grandmother who knows little about phones etc. but she was very patient & explained everything brilliantly, also stating that we could call back with any problem & personally request Nicolas help.
Rating:

Reply by LIFE Mobile Team from UK on 15th Jun 2016
Hi Pauline,

Thanks very much for taking the time to write this marvellous review and highlighting many of the facets which make us stand out from the rest! We're always glad to hear of our customer's great experience with us and I'll be sure to pass on your praise to Nichola too! :)
If you ever need anything, feel free to contact us on 500 from your LIFE Mobile SIM or pop on Live Chat via lifemobile.co.uk and we'll be happy to help. -Rob

Reviewed by Tuan from UK on 13th Jun 2016
Made the mistake of ordering before stumbling on this site. Order SIM, arrived quick. Got email stating
"When you insert the SIM into your mobile phone, you'll be all set to make calls, send texts and use mobile data" so assume all is well. Gave PAC and number has been ported but there is no service. Would appear number has not been activated as seemingly common problem experienced by other customers.

To save the standard response from the Life mobile team, I have emailed talktous@lifemobile.co.uk.

Another very disappointed customer added to the list.
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Reply by LIFE Mobile Team from UK on 14th Jun 2016
Hi Tuan,

Thanks for taking your time to leave a review. I'm sorry to hear you've not been happy since joining LIFE Mobile- It's certainly not something we want our customers to experience. All of our SIM cards automatically activate two working days after receiving the dispatch email. Once the SIM card is active, your number will begin to port across. It can take upto five working days to complete, depending on what network your number is transferring from. During this time, you may experience some disrupted services and you should receive a notification once it's gone through.

We would certainly like to take a look into this though, so we can pin-point the reason you're not able receive the service we work hard to provide. I'm glad to hear you've emailed our Admin Team though, as they will pick this up and fix any concerns you may have! If you have any further questions in the mean time, you can contact us 500 from your LIFE Mobile SIM or 0800 0791133 from any line. We're also contactable via Live-Chat by visiting our website lifemobile.co.uk.

Thanks for bringing this to our attention, Tuan. We value all feedback from customers, as this only allows us to improve. -Ashleigh

Reply by Tuan from UK on 14th Jun 2016
I am unable to contact Live Chat during office hours so the only alternative is to telephone 0800 079133 today at 6:30 pm.

Was assured that the work had been completed an hour ago! Advised to remove the SIM. Wait 5 or 10 minutes then insert the SIM. All would be fine. Excellent!

ONLY there is NO SERVICE!!!

Now my order number is 158165. Can someone look into this and email me?

Moving from disappointed to somewhat irate customer.

Reply by LIFE Mobile Team from UK on 15th Jun 2016
Hi Tuan,

Thanks for contacting us again. I'm unable to discuss any specific account information on a public forum; so I've passed your order details over to our Admin Team, who will take a further look into the situation. You should receive another email by the end of today, Tuan. We'll certainly resolve this as quickly as possible. -Ashleigh

Reviewed by Glen from United Kingdom on 11th Jun 2016
I'm sick to death of being lied too. My account is in credit by £18.73 I've tried to sort this matter out several times over 3 months. They owe me this money and you'd think they would credit me back considering it's been 3 months I closed this account down, I find this very deceitful and very dishonest too.

If I don't get this money back within 10 days I will take them to court and I'll win they owe me this money. I know it's not a lot of money but, it's my money!!! Give it back please!!!!!!
Rating:

Reply by LIFE Mobile Team from UK on 11th Jun 2016
Hi Glen

Thank you for bringing this to our attention. I do apologise if you have not had a good experience with us. However, what I would advise is, if you were to email your situation to our admin team talktous@lifemobile.co.uk with "S21 Review - Payment Query". Obviously, we do not aim to take any money off of our customers were not applicable. - David

Reviewed by Linda McHugh from United Kingdom on 10th Jun 2016
Having signed up 8 working days ago, passed OVER pac code to retain number,
Waited for the obligatory 2 working days and yes nothing! rang for the next 3 days started with the excuses or lies not sure which------ 1/ We have a different date of birth, 2/ Who told you that, 3/ We are really busy, 4/ I will port the the number now,
Yes its 10 days since they took our money STILL WAITING!! THERE IS NOBODY TO COMPLAIN TO, NOBODY TO HELP ME THE CUSTOMER.
FED UP, ITS THE OLD STORY THEY GET YOUR MONEY AND THEN DON'T GIVE DAMN.

Rating:

Reply by LIFE Mobile Team from UK on 10th Jun 2016
Hi Linda,

I'm really sorry to hear you've not had a good experience with us so far, this is certainly not the kind of service we strive to provide. All our customers are important to us and I can assure you we're not in the habit of lying to them. If you could possibly send us an email to talktous@lifemobile.co.uk, quoting "S21 Review", we'll pick this up and do our very best to turn this around for you! -Rob

Reviewed by Amol from UK on 8th Jun 2016
Hmmm, all these one star reviews seemed an anomaly, a temporary glitch I assured myself...pressed ahead with my order..
Sim ordered Monday morning (6th June) received next day, great! dispatch email received...then radio silence.
No sim activation, no email to say activated, no login details. Called in just now to be politely told 'sim activation is queued' should be done by 5pm. According to Life's own paperwork should have been 12pm.

Now the porting may take place closer to the weekend than I had hoped, and I don't recommend that going off a previous experience!

So basically having to pay for two sims, life and old network as Life can't stick to their schedule.
Not a great start, not impressed. I feel I may have made a mistake. I should have listened to all the recent 1 star reviews!

Oh well, live and learn.
Rating:

Reply by Amol from UK on 8th Jun 2016
Update:
Well what do you know...5pm came and...nothing. No activation and no email/text.
Online chat was of no help. Over 5 mins+ just to check account status? Lol. Gave up waiting on the chat operator in the end.
May just cut my losses and look elsewhere. Not a great start when paying almost £14.(still in 14 day cooling off period I believe?)
Not had to contact previous network once in many years....as compared to Life mobile.

Reply by LIFE Mobile Team from UK on 8th Jun 2016
Hi Amol,

Thanks for taking the time to post your review; all are invaluable to us. I'm sorry to hear you've not been happy with your service so far as we want all our customers to have a good experience with us! We do advise that our SIMs automatically activate 48 hours after they're dispatched, at which point you'll be sent your login details in a Welcome email. If you'd like to discuss this in further detail, please feel free to give us a call on 500 from your LIFE Mobile SIM, 08000791133 from any other line, or on live chat via lifemobile.co.uk and we'll be more than happy to help. Alternatively, you can also send us an email to talktous@lifemobile.co.uk, quoting "S21 Review" and we'll get back to you. -Rob

Reviewed by Nazakat Hussain from United Kingdom on 8th Jun 2016
Worst experience I have ever had with a network. I placed an order on the 27th May the SIM was delivered on the following Tuesday. Called to try and activate, was told that it had been activated, but I had no service. Was told to wait for 24hrs, waited still nothing. Called again and told to wait another 24hrs again nothing changed. On Friday was told there is an issue with the SIM's issued between the dates I ordered and the computer has failed to activate the SIM. They didnt know when they would be able to activate the SIM.

Thankfully I had steered towards the side of caution and not given then a PAC code. I went to EE and got my number ported to another contract, EE were able to activate their SIM straight away.

Then I called back to cancel my order, was told that I couldn't until the SIM was activated, for which there was no date as to when the 'computer' would be fixed. This morning I got the email stating the SIM had been activated, so I called to cancel. Was told that I would get a pro-rota refund, when challenged, it was just brushed aside and sent to another team for which I have to wait 5 working days for a reply?

I don't think they could do a better job of annoying customers even if they tried. My word of advice is while their headline prices are much lower then the Big 4, these guys have no control over anything, you are better of doing some research and shopping around (most the big 4 have corporate discounts and cashback) and getting onto a proper network, at least you have a shop and support that can help you. I regret ever placing an order with LIFE Mobile.
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Reply by LIFE Mobile Team from UK on 8th Jun 2016
Hi Nazakat,

Thanks for taking the time to contact us. I'm really sorry to hear this has been your experience since joining LIFE Mobile. After signing up, all of our SIM cards should automatically activate two working days after receiving the dispatch email, so I apologise for the delay of your SIM activation. Before the SIM card activates, the account will be in a state of Pending which is the transitory period that an account is in whilst moving from one status to another. This means we're unable to action or terminate the account until the status of the SIM is active. After requesting to cancel within the first 14 days, we will raise this with the relevant department and they will issue a refund within five working days. It's important to keep your Direct Debit active until you receive the money back into your available balance.

We really do appreciate all good and bad reviews. Although we're a value brand, we constantly strive to provide the best service possible. Please feel free to contact us to discuss this further, as we're unable to discuss any specific account information publicly. You can contact us by dialing 0800 0791133- it's a free call from any line! You're also able to reach us via Live-Chat by visiting https://lifemobile.co.uk/. Thanks again, Nazakat. -Ashleigh

Reviewed by Mark from S.wales on 7th Jun 2016
Switched to life mobile couple of months ago best thing I ever did unbelievably cheap always good reception can't fault customer service what else do you need brilliant.
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Reply by LIFE Mobile Team from UK on 7th Jun 2016
Hi Mark,

Thanks for taking the time to post this review. We value all of our reviews, but we are always especially happy to hear that we are doing everything we possibly we can. If you ever need anything do not hesitate to contact us on 500/0800 079 1133 or chat to us on www.lifemobile.co.uk to our live chat team :) - David

Reviewed by Angela Shaw from Northern Ireland on 7th Jun 2016
Terrible Terrible Terrible server, or should i say NO SERVER, it's not just a one off, it's everyday and almost every minute of the everyday.
If I'm able to send a text I usually have to wait about 5-10 or 30 minutes, spend my time walking bout trying to find a signal before I can send another text.
NO SERVER.
It's truly awful.
I don't even like giving you one star.
Rating:

Reply by Life Mobile Team from UK on 7th Jun 2016
Hi Angela,

Thanks for taking the time to post your review. We like to hear all customers feedback, whether it's good or bad. I'm sorry to hear you've been having signal issues. We use EE's network, which means we're able to offer coverage for more than 99% of the UK. However, there are some cases where customers are not able to experience the coverage we provide. Rest assured, there may be a solution and I'd certainly like to take a look into this for you.

You can talk to our Team of experts on Live-Chat by visiting https://lifemobile.co.uk/ or we're also contactable by dialing 500 from your LIFE Mobile SIM. We're open Monday-Friday, 8am-8pm and Sunday, 8am-4pm. It would be absolutely great if you can contact us, so we can try to fix any issues you may have with the connection.

Thanks for bringing this to our attention, Angela. -Ashleigh

Reviewed by Anthony from United Kingdom on 7th Jun 2016
All seemed to go fine.. For the first few days at least.. So.. Decided to be brave and port my main number to them.. Then the troubles began.. A split port is what they said.. My calls and text were being sent.. But not received.. This was resolved after 2 days.. However ... My data stopped also...this..even after 3 weeks has not been resolved.. I nave made numerous calls to helpdesk.. Every time..they guide me through the APN settings.. Every time I tell them the APN is not at fault.. It was a split port that is still to be resolved.. I have now given up and asked for PAC... I have been given one of these but was told by customer support to use it at my own risk.. As I ported my number less than a month ago it could result in a spit port... Oh the irony!!! Gonna give it 2 more days (totalling we days without data) before I use the PAC!!!!! U never know.. They may come good!!!!
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Reply by Life Mobile Team from UK on 7th Jun 2016
Hi Anthony,

Thanks for contacting us. I'm sorry for the experience you've received during your time with LIFE Mobile. We pride ourselves on our fantastic Customer Service, so we'll certainly fix the situation as quickly as possible. On most occasions, a successful port request usually takes 1-2 working days to complete, however; at times a split port may occur. We would need to take examples of a split port and send this to our Operations Team, so they can investigate further. I would really like to take a look into your account in more detail, as I feel there's a solution for your data not working. I'm unable to discuss or access any accounts on a public forum, but it would be great if you can send a quick email with your details to talktous@lifemobile.co.uk with the "S21 Review" and I'll make sure this is dealt with.

Thanks again for contacting us, Anthony. I hope we're able to restore your faith in LIFE Mobile. -Ashleigh

Reply by Anthony Brown from United Kingdom on 20th Jun 2016
Well... Finally ported out.... The call centre, and email staff have no idea when it comes to issues, I never did get my data APN ported to my number... and, evry time I contacted them alll they could do ws give me my APN settings!!!... oh well, now with ID Mobile , data worked immediatley , and the port went just fine...............

on a footnote, still being billed by Life mobile!!!!, paid for 3 months now.. and got 3 days worth of data before my port.. AVOID!!!!!!!!!

Reviewed by C Harvey from Uk on 7th Jun 2016
Been with Life since January,
I have been disconnected 3 times, the had to prove on my bank statement I had paid.
This happened a week ago after paying,
They now applied again for the money from my Direct Debit, of which I cancelled being, I also received 3 current price bills for 1 month,
I have now received another email saying due to no payment they have cut my facility's down yet again, going elsewhere, really don't know why I even bothered with them, terrible service.
Rating:

Reply by Life Mobile Team from UK on 7th Jun 2016
Hi C Harvey,

Thanks for taking your time to post a review. Your services will only ever suspend if the Direct Debit has been cancelled or if a payment has been missed. We need an active Direct Debit on your account, in order to have your services Live. I'm unable to discuss any specific account information publicly, so I'm unable to advise why you received three bills in one month. I'd certainly like to take a look into this and resolve any concerns you may have. Can I ask you to send an email with some of your details to talktous@lifemobile.co.uk with the subject "S21 Review".

Thanks for bringing this to our attention- It's certainly not our aim to see our customers frustrated with the network. -Ashleigh

Reviewed by mark from uk on 5th Jun 2016
Atrocious customer services....keep you waiting 20 mins (you are paying) then get kids eating and chatting who refuse their name or to put you through to supervisor. Watch out..they also have a habit of charging you for data you have not used..indeed cannot have used as before SIM activated.
Rating:

Reply by LIFE Mobile Team from UK on 6th Jun 2016
Hi Mark,

Thanks for taking your time to contact us. I'm sorry to hear you've not been happy with the service. Our Customer Service is free to call, whether it's dialing 500 from your LIFE Mobile SIM or 0800 0791133 from another line. Often enough, you'll get through to one of our colleagues within a heartbeat; however, there are times we experience a high volume of calls which leads to a queue so I apologise for any waiting time. Also, we can only read the usage from your SIM card once it's activated. I would certainly like to take a look into this though, to see if there's anything we can do to clear things up! Is it possible to send an email to talktous@lifemobile.co.uk with the subject "S21 Review" and I'll make sure this is picked up.

Thanks for bringing this to our attention, Mark. All feed back is welcome, as this only allows us to improve as a network provider. -Ashleigh

Reviewed by William from United Kingdom on 30th May 2016
I have been with life mobile for four months and have found them great value for money. I am not a big user of phone so their lead in package was fine for me and their customer service so far has been second to none. I am a happy customer having moved from a big player and halving my monthly bill with no loss in service. Thanks life mobile keep up the good work and you will be a huge success.
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Reply by LIFE Mobile Team from UK on 31st May 2016
Hi William,

It's great to hear you're very happy with our service and we appreciate you taking the time to post this positive review. We're working hard to provide the best service possible, whilst striving to continuously improve. If you ever need anything, feel free to get in touch and we'll be happy to help! :) -Rob

Reviewed by Jason from Leeds on 27th May 2016
I switched over to Life Mobile in January 2016. No problems with porting my number over and with any calls or text. Data sometimes doesn't seem to work in high peak city areas, but can't expect to get priority over the EE network. I really can't fault Life Mobile for value for money and customer service. I have now recommended you to all my family and friends which my brother and sister has now just switched over to you. Please carry on the great customer service. Thank you.
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Reply by LIFE Mobile Team from UK on 28th May 2016
Hi Jason,

Thanks for taking your time to post a fantastic review! We're really glad to hear you're enjoying such a positive experience. It's certainly something we constantly strive for. Our aim is to provide an unbeatable service, so I'm glad you feel the same! If you're having any issues with data, please feel free to contact us, as we can take a further look into it. You can reach us on Live-Chat by visiting our LIFE Mobile website (www.lifemobile.co.uk) or you can dial 500 from your LIFE Mobile SIM! :-)

Thanks for recommending us to the family, too! -Ashleigh

Reviewed by Eileen from Liverpool on 27th May 2016
I was told my son as reached is cap limit as I slow him to go over ten pound but I've just payed bill and it was the normal amount.
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Reply by LIFE Mobile Team from UK on 28th May 2016
Hi Eileen,

Thanks for contacting us. :-) All of our contracts are capped, which will allow you to be in control of your bill each month. We feel this is a fantastic feature we offer! You will always be made aware once your 80% and 100% through your allowances and you'll also receive a notification once you've reached your Smart Cap. You can check your usage or any of your statements by logging into your My Account via our LIFE Mobile website.

If you ever have any questions about billing or anything else related to your account, please feel free to contact us by dialing 500 from your LIFE Mobile SIM. Alternatively, you can reach us on Live-Chat by visiting www.lifemobile.co.uk. We're a friendly bunch! -Ashleigh

Reviewed by Derek Litton from England on 26th May 2016
Thought I would give this company a try despite many bad reports, now I wish I hadn't, my sim arrived promptly and my old number was ported promptly. From day one although the calling and text plan was ok I had no data whatsoever, after numerous calls to customer services, and following their instructions resetting with the appropriate settings still nothing. They then decided that the simm was faulty and would send another, it arrived and was the wrong one so another was ordered and sent, no supprise just the same. I have to say that during this time frame that I tried another identical iPhone loaded with a Spanish simm with data on it and it worked perfectly, after replacing the simm with the Life simm nothing. The customer service team then said that the only way to solve this problem is to cancel my contract and move to another provider!!!!! Bizarre !!! So I contacted BT and have taken a contract out with them, the simm has just arrived and is working perfectly I just hope that I will be able to port my original number over without any more fuss. There is something defiantly wrong with this company not being able to provide the service they advertise, my advise is avoid at all costs.
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Reply by LIFE Mobile from UK on 27th May 2016
Hi Derek,

Thank you very much for taking the time to post this. We do not aim to displease our customers whatsoever, we strive to provide excellent customer services to every single person. First and foremost, I do apologise about any negative experiences you have had with our company. All of our LIFE Mobile SIM cards allow users to access mobile data. At times we may have to go through settings in order for a handset to refresh to the LIFE Mobile internet settings, especially if you had moved to us from a previous network. Furthermore, if you ported a number over to us, this can cause temporary service disruption. I am also sorry to hear you will be leaving us, as this is definitely not something we aim for. Furthermore, as I am unable to discuss any accounts publicly, would you be able to send an email to talktous@lifemobile.co.uk with "S21 Review" as the subject, we will further assess this. Anything we can help you out with, we would be more than happy to do so :) - David

Reviewed by Lin P from UK on 26th May 2016
Very happy. Ordered sim and it arrived promptly, phoned up with PAC and Life ported my number over within one day. Fantastic talking to UK based call centre and customer service rep I spoke to was excellent.
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Reply by LIFE Mobile Team from UK on 27th May 2016
Hi Lin,

Thanks for posting your positive review. It's always great to hear our customer's are happy with their service and appreciate our UK based Customer Service Team, of which we're very proud! If you ever need anything, you know where we are. Finally, welcome to Life Mobile! :) -Rob

Reviewed by Lin from UK on 26th May 2016
I have been using life mobile sim in my phone since yesterday and it has been working very good. I was speaking to advisor David yesterday on chat who was very helping in my situation. Three was my old network and I never have signal. However life sim is absolutely brilliant. Thumbs up!
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Reply by LIFE Mobile Team from UK on 26th May 2016
Hi Lin,

Thanks very much for taking the time to post your review. We love to hear of our customer's great experience with their service, it shows we're achieving our aim to be the best network possible! If you ever need anything, our friendly Customer Service Team are always here to help. :) -Rob

Reviewed by Janice from Cumbria on 26th May 2016
Ordered a sim on line came the next day phoned up with a pac code to port my number and was told would take 2days but was done in one. Customer services are great answer very quickly my signal seems good no problems so far. One little problem the password they gave me for my account did not work so I phoned up and they reset it. So far I am very happy and have no complaints. Glad I decided to go with life even after reading some negative reviews.
Rating:

Reply by LIFE Mobile UK from UK on 26th May 2016
Hi Janice,

Thanks for taking the time to leave such a positive review! I'm glad to hear you're enjoying the service we work hard to provide- It's certainly something we're proud of. If you ever have any questions at all, you know where to find us.

Welcome to the LIFE Mobile family, Janice. :-) -Ashleigh

Reviewed by steve from Uk south wales on 23rd May 2016
Ported from orange ee to life a week or so ago this took a day to complete my plan with orange £13.99 with life £6 through u switch for a much better deal and exactly same coverage as ee. Great service they need an app tho would definetly say move to life.
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Reply by LIFE Mobile Team from UK on 23rd May 2016
Hi Steve,

Thanks for getting in touch. It's fantastic to hear that you're happy with your plan and coverage. We'll do all we can to keep it that way! :) We're working on an app, but we don't have any set times just yet; we'll let everyone know when we do. If ever you need us, you know where we are. Thanks for being with us, Steve! -Elise

Reviewed by kathy from england on 21st May 2016
Rubbish signal, If I send my son a text from my O2 phone very rare he will get it that same day, will not be continuing the contract.
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Reply by LIFE Mobile team from UK on 21st May 2016
Hi Kathy,

I'm sorry to hear about this. Although on LIFE Mobile we do look to offer 100% signal to all of our customers, we cannot guarantee it all of the time. However, it is something that we are targeting towards. Although I can't explicitly discuss your account on here, please do not hesitate to send us an email to talktous@lifemobile.co.uk with the subject "S21 review". Also we are available over the phone on either 500 from LIFE Mobile handset or on 0800 079 1133 from an alternative handset. You can also speak to us online if you prefer with our Live Chat team by visiting us on www.lifemobile.co.uk. Thank you for taking the time to post this, we look forward to hearing from you soon :) - David

Reviewed by Graham Shaw from UK on 18th May 2016
Avoid at all costs. Sadly I gave them my PAC and they ported my number, since portion I can make calls and send texts but cannot receive calls or texts. Dialing my number results in a message "Invalid number". So far day 3 of not receiving calls and txt's so I've had to get an o2 pay as you go SIM as I work away from home and need to be contactable in case of emergencies. I was just in the process of moving all 4 members of my family to life mobile but hadn't handed over the PAC's for the others yet. This 14 day cooling off period will be used this weekend to cancel all 4 life mobile contracts!
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Reply by LIFE Mobile Team from UK on 19th May 2016
Hi Graham,

I'm sorry to hear you're unhappy with our service so far, this is not the kind of experience we want for our customers. If you could send us an email to talktous@lifemobile.co.uk quoting "S21 Review", I'll have this investigated as a priority to get this resolved for you as quickly as possible! -Rob

Reply by Graham Shaw from UK on 19th May 2016
Hi Rob,
Email sent, discussion held. You offered me free service for a month due to the issue. I don't want compensation, I want and *need* my telephone number to work, not a difficult ask given that is what your business is built upon.

Regards
Graham

Reply by LIFE Mobile Team from UK on 20th May 2016
Hi Graham,

Although we aim to offer exceptional service, we can't guarantee signal 100% of the time- we're not far off, though! I know that the Team are currently working hard to resolve this for you and they will keep you updated on all progress. If you'd like to speak with us before then, I would ask that you contact us at LIFE Mobile directly, as we're unable to discuss Customer accounts publicly. We want to make sure that we respond as quickly and efficiently as possible. You can get in touch with us here at LIFE Mobile by dialling 500 from your SIM (0800 0791133 from any other SIM). You can also pop up on Live Chat by visiting our website www.lifemobile.co.uk, or by emailing us at talktous@lifemobile.co.uk. Thank you for getting back in touch, Graham. -Elise

Reply by Graham from UK on 28th May 2016
To provide a fair update, this issue has now been resolved. I would like to add that throughout the entire experience the Life customer service team was fantastic and I do understand that when it is a technical issue requiring specialist intervention, resolution can take longer that both the customer and services team wish. Thanks Graham.

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