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LG Viewty Smart review

 Review: May 2009  

Last updated April 2010


In a nutshell: The LG Viewty Smart is a massively upgraded version of the original Viewty.


The LG Viewty Smart (or Viewty 2) is an upgraded version of the immensely popular LG Viewty, and is very similar to the LG Arena, except that the Viewty Smart has an upgraded 8 megapixel camera. Here at Mobile Phones UK we loved the Viewty and the Arena, so it will come as no surprise that we like the Viewty Smart too.

The Viewty Smart looks much more like the Arena than the original Viewty. It's a slimmer, curvier form, with metallic accents that give it a very "2009" look. And it's entirely touchscreen driven, with just one button on the front face. But LG's new S-Class 3D user interface, based around a rotating cube concept, makes it very easy to use. One of the highlights of this phone has to be the amazing LCD display, which has an ultra-high resolution of 480 x 800 pixels and a huge 3 inch diagonal. It's a brilliant platform for running the capacitive touch-display, and also for viewing photos and videos.

This brings us on to the next highlight of the device: the 8 megapixel camera. This is a stunner too. As you are probably aware, the quality of a camera is not determined simply by the number of megapixels, but by the quality of the optics. The Viewty Smart delivers the optics to match the resolution, with its Schneider Kreuznach lens, and can take photos that match the best from Nokia, and can give Sony Ericsson a run for their money too. The camera is equipped with autofocus and an LED flash, and also features a new Intelligent Shot Mode that analyses the subject, background, and lighting conditions and compares the data against seven pre-programmed scenarios in order to take the "perfect" picture. It's taking point-and-shoot to the next level, and does make it easy to get great shots. It's not going to make you the next David Bailey, but as far as point-and-shoot photography goes, we think that this will match most dedicated digital cameras, at least in good lighting conditions. The camera can also record video at up to 120 frames per second, which means that you can playback in slow motion for special effect. Video calling is also available.

The music player handles all common formats, and the video player can play DivX/XviD formats too. Dolby Mobile provides the best quality audio, and an FM radio is included too. But for reasons unknown, the 3.5mm audio jack and FM transmitter that appeared in the LG Arena have not been included in the Viewty Smart.

A-GPS is included however, as well as full connectivity with WiFi, Bluetooth and USB.

The available user memory is a huge 1.5GB and the phone has a microSD card clot that will accept cards up to 32GB, so there is certainly no shortage of storage capacity.

Battery capacity is typical for this type of phone. Heavy users will probably need to charge on a daily basis, and we would anticipate that anyone who is lucky enough to own one of these beauties is going to make good use of it!

The Viewty Smart is a big step up from the original Viewty. LG have improved the camera, the screen, the user interface, the memory and have added WiFi and A-GPS. And they've made it smaller and lighter at the same time! The battery life may have suffered as a result, but we can't fail to be impressed by the strides that LG are making in the touchscreen arena.

However, as with the LG Arena, there are reliability problems with this phone, especially on Orange-locked handsets. Check out the user comments below. The main problem reported by users is that the screen blanks out when a call is incoming. We believe that this is related to the proximity sensor that detects whether you are holding the phone. A solution has been suggested by one of our readers - see the review below by Geoff_W from UK on 26th Jun 2009, but beware that this may invalidate your warranty! A safer solution is to keep returning the phone to Orange until they fix the problem.

LG Viewty Smart features include:

  • 8 megapixel camera with Schneider Kreuznach lens, autofocus and LED flash
  • Video recording (QVGA, 120fps) & video calling
  • Display: TFT LCD, 480 x 800 pixels (3.0 inches) touchscreen with accelerometer
  • Music player (MP3/AAC/AAC+/e-AAC+/WMA formats)
  • Video player supports DivX & Xvid formats
  • FM radio
  • Dolby Mobile
  • A-GPS
  • Speakerphone
  • Voice recording
  • Messaging: SMS, EMS, MMS, Email (IMAP4, SMTP, POP3)
  • T9 predictive text
  • Document viewer (TXT, PDF, DOC, PPT, XLS)
  • Ringtones: 64 voice polyphonic ringtones / MP3 ringtones
  • Wallpaper
  • Java games, plus 8 built-in games
  • Memory: 1.5GB plus microSD memory card slot (up to 32GB)
  • Connectivity: USB 2.0, Bluetooth 2.1, Wi-Fi
  • Internet: WAP 2.0, GPRS Class 12, EDGE, Full web browser, Google Mobile Service
  • Vibration alert
  • Quadband GSM plus 3G UMTS
  • Size: 109 x 56 x 12.4 mm
  • Weight: 102g
  • Talktime: 5 hours
  • Battery standby: 330 - 350 hours

LG Viewty Smart user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 247 reviews:

Reviewed by Cinlove from Guyana on 18th Jan 2012
Thank you Geoff_W from UK on 26th Jun 2009. It works very well now.

Reviewed by Lauren. from UK on 5th Nov 2011
This phone is okay, but has anyone else had the issue of once you've put your new password in and then try too get into anything on your phone it won't let you? mine has just done it and i can't even read my messages. HELP NEEDED!

Reviewed by Alex from UK on 1st Oct 2011
i love this phone...i had the same problem with the screen but thanks to geoff its ok now. I also have an other problem with my favorite contacts . I dousent let me set favorites... :(

Reviewed by anni from UK on 9th Sep 2011
I bought the phone and when it arrived it looked like it would not charge the battery. Than the screen turned grey and black in stripes .... now it is dead. a lot of money for nothing.

Reviewed by kaycee from UK on 7th Aug 2011

Reviewed by beverley from UK on 19th Jul 2011
I loved this phone for the first few days and then the problems began, the software for the phone to transfer pics from phone to pc does not work, the camera and video camera work when they feel like it, you touch the icon and for a brief second the camera screen starts to load and then it just flicks back to the homescreen, same with the video camera, it can do this more than 50 times before it actually switches to camera. I missed my daughter's races on sports day because of this issue, not a happy Mummy.

Reviewed by Rebecca from UK on 16th Jul 2011
This is the worst phone i've ever had- please do not buy it. Battery dies within seconds, phone crashes on a daily basis and you can't change the theme which annoys me because i hate seeing blake every time i open the phone. Even the camera is terrible, there is a delay in taking a picture and often the object or what ever it is has gone or moved, extremely frustrating. I've had to resort to the last viewty because it actually works. So what ever you do don't get it!

Reviewed by bob from UK on 8th May 2011
:):):):):):):):) amazing phone a must buy (although they dont make them anymore)

Reviewed by Andy from UK on 6th May 2011
Poor phone bit of a joke. You cant answer most calls because the screen does its own thing and turns black so you cant touch anything. Its starting turning itself off at any given moment, if you bump it a little bit the screen sometimes doesn't respond and does its own thing. Would not recommend.

Reviewed by gujjar badshsh from UK on 31st Mar 2011
this is excellent brilliant

Reviewed by aly from UK on 7th Mar 2011
lets hope that this is better than the first model as i have had to get mine repaired twice for the same problem the screen frezes so bad that you cant get any info off the pnone ,very poor

Reviewed by Brian oldham from UK on 1st Mar 2011
No its terrible becuase i cant get rid of all the rubbish on the homepage so i can see my picture in the background. If u now how to help me Contact me Greengiantz@hotmail.com

Reviewed by bex from UK on 20th Feb 2011
I've had this phone now for under a year and its the worst phone i've ever had. I've had to revert to the previous lg viewty simply because the phone doesn't function. Not happy at all!!!!

Reviewed by CagsD from UK on 15th Feb 2011
The worst phone I have EVER had in my life, I have had it for just over a year and had no end of problems with it - cannot believe I still have to put up with it for another 5 months!!! It constantly loses signal for no good reason - eg. if it is in a pocket or bag. What is the point of a mobile that you have to carry in your hand to maintain signal?? Often it will even be showing full signal but when my husband is trying to phone me it will tell him the phone is unavailable. We are both on Virgin so it's not a network problem, it's this stupid phone. OK the camera is great, but that's about its only redeeming feature. I got it thinking it was going to be a Smart Phone (hence the name) but it's anything but. It does next to nothing, and is utterly useless. The battery frequently dies on me - as has been mentioned above, it only gives about 3 warning beeps and then goes - not good when you are out and about. Texting is a pain, scrolling through numbers is a pain, using the internet is well near useless - can't log in properly on Facebook as the login box is too tiny for fingers to home in on. Aaaaaaaaaaargh I can't even begin to express how much I hate this phone!!! My advice is to avoid it like the plague.

Reviewed by Charlie from UK on 8th Feb 2011
This phone is awful! It turns its self off all the time sometimes it wont let you ring or text anyone. I have already had to get another one as my first one wouldn't let me answer any calls and yesterday it reset its self to factory settings! Very unimpressed with this phone and i cant wait for my contract to end!

Reviewed by Nathan Crang from UK on 13th Jan 2011
I have had this phone for about 6 months now, although it's a good phone, the battery life on the phone is nothing other than shocking. I am lucky if i get from the morning until the night. Good phone with one major fatal flaw!

Reviewed by Jonnie from UK on 16th Dec 2010
I have had this phone for nearly 18 months now, and it certainly shows. It decides to freeze quite regularly, and often you cannot do simple tasks, such as answer the phone. The touch screen is very temperamental and the userface has become 'clunky'. For the first six months, it was an alright touch-screen phone, but I certainly wouldn't call it 'smart'

Reviewed by Miss Mynokia from UK on 16th Dec 2010
Hate it, hate it , hate it. Slow to respond, touch screen is useless. Lost count of the calls i've missed whilst frantically pressing accept. Memory for text messages too small. unreliable internet connection. good camera but i wanted a phone not a camera! I upgraded from a Nokia N93 but 12 months after getting the Viewty I would still take my N93 back tomorrow if I could.

Reviewed by nicky s from UK on 1st Dec 2010
Very poor phone. I had the original viewty (after using a friends to try it) and was happy with that, but this is a huge step back. Huge! And annoyingly I assumed it would be a step up from the viewty. The new capacitive screen and software are very poorly implemented, and of course you cant use a stylus, so my big fingers fail miserably. It integrates with nothing in particular. Web browsing is so slow and using multi-touch to zoom in/out is purely there to annoy you - a clear case of adding a feature that other phones have without bothering to get it to work first. Although the screen does auto-rotate, it only does that sometimes with some applications, it usually forces you to read/interact in a certain way. The gallery is awful, all the video files i have on it show up with no identifying mark other than their date : its hopeless trying to find anything. I am generally annoyed at how unusable the whole thing is. I can only assume this phone is getting good reviews from people who have not had a phone with a decent camera (e.g. sony c903, which easily beats this dreadfully slow phone at everything except megapixels) and have never had a go of an iphone or HTC phone which beat it at absolutely everything else by an enormous margin. This is worth noting because it is clearly trying to compete with those sorts of phones and is embarrassingly far from doing so. I got this on a contract, I'm stuck with it for a year unless I pay off the contract. If I used a phone much I would pay off the contract, but I don't its useable - its not fun though, its a chore. I rate this phone 1 star because that is labelled as "poor" on this site - 2 stars is "average" and having used other phones of this type, "average" would be too high a rating.

Reviewed by Ant B from UK on 15th Nov 2010
If I could leave a negative rating for the LG Viewty Smart I would. This has to be the least user firendly phone I've ever had, and I've had a lot! I've gone from spending between 60 and 70 a month to 9 as I cant stand to use the device, the camera lense is poor the camera software is worse. It's impossible to to answer calls as you need the screen to do that and the screen hardware and software deactivates and only work when they feel like it! I've had replacemnets and they are all the same. I am aware of two other people with these handsets (one of them my wife) and they all have the same thing to say about this iPhone wannabe. The worst mobile phone experience in the 18 years that I've had mobiles! (told you I'd had a few). I will be very cautious before buying from LG again.

Reviewed by Tom from UK on 6th Nov 2010
Several things have gone wrong since I had this phone. On a regular basis the touch screen deactiviates when a call comes through, so I am unable to answer the call. It frequently changes profile settings by itself- silencing my ringtone so I miss calls and texts. It switches itself off sometimes. For the first time today, it even changed the date! It is simply badly made- for example a translation issue means that when my inbox is nearly full a message comes up that says '95% of text message is filled' If all these problems didn't exist, then this phone would be superb. However as they do, I am looking into buying a new phone as soon as possible.

Reviewed by anon from UK on 27th Oct 2010
I had this phone for 8 months, and I loved it, it was very quick and had a fantastic camera, only trouble, was that it lagged a lot. I accidently dropped it in water and that was the end of that phone!

Reviewed by Sue D from UK on 25th Oct 2010
Thanks Geoff. Phone now working after reading your advice. Very pleased!

Reviewed by rach from UK on 16th Oct 2010
a stylish phone i really like it....does anyone know how to input nisic cause i cant input any musicc :/ ???

Reviewed by Gail from UK on 13th Oct 2010
This is my second phone as the first one kept loosing signal. Now with the second one, I cant retrieve calls as the screen is blank? Can anyone help?

Reviewed by Candy from UK on 30th Sep 2010
Every time I try to send a video it keeps coming up with "message capacity exceeded" I have tried to make the video as short as possible and still this happens.Can anyone help with this problem ?I also have to re-charge the battery nearly every day which is a pain. Other than than these problems i find this phone perfect for everything I require.

Reviewed by Young from UK on 27th Sep 2010
I just brought my LG Viewty Smart i like it but after one day my sound started playing up. I couldn't hear people that call me or i couldn't play music properly because the speaker sounded very strang. does anyone know a solution to this or can you help me solve this issue with my phone?

Reviewed by Pete from UK on 21st Sep 2010
Well I have had my LG Viewty Smart for about 3 months now. The only problem that I have come across is that it locks up now and then. That is down to having too many apps running at the same time. At the end of the day try and find a smart phone that dose not have any problems.

Reviewed by Thomas Manning from UK on 15th Sep 2010
In a nutshell, this phone is good for just about everything except calling which is really what a phone is for, the camera is outstanding, both for stills and video, (dvd resolution filming) the touch screen is heat sensitive rather than touch so is a dream to use and feels much smoother than most touch sensitive phones. The GPS is good however it doesn't give you directions and sometimes it can only estimate your location to within 2400M (usually its more accurate than this) The wifi on it is a dream, its actually more reliable than my laptop. Almost every aspect of the home screens and menus are customisable so is very flexible and makes it easy to find things. It comes with a converter to convert videos to the dalby format it specialises in (although it does take many other formats) however one of the settings on this converter (mobile theatre) is not actually compatible with the phone so I'm not sure what the point of it is, however the converter does work find changing it to mobile format. Sound quality is excellent as is the screen quality, I have watched several films on this phone without any difficulty seeing what is happening on the screen. The only flaw is that the proximity sensor is broken (it actually senses light to detect whether its next to your ear or not) to go through automated menus I have to hold it up next to a 25w halogen bulb. Even if it did work it would mean you cant answer a call if its dark so its rather a useless feature anyway, shame there is no setting to turn it off. I found the Qwerty keyboard on this phone more difficult to use than on the last lg viewty and the predictive texting turns on every time you start to write a text and if you don't use is you have to turn it off each and every time there is no way to disable it. All in all a good everything, except phone.

Reviewed by random from UK on 13th Sep 2010
i think this phone is great for everything i have owned mine for about 3 months now, camera is fantastic and it's easy to use for everything. the only issue i have is i have to charge my phone evryday the battery originally used to last up to 3 days but now it's just constantly beeping at me telling me the battery is low.

Reviewed by Kirsty from UK on 2nd Sep 2010
i have had this phone a year now and unfortunatly im stuck with it for another 6 months worst phone ever, after having it only 2 weeks the phone started turning itself off and freezing on a regular basis and has continued to do so since, my partner also has the same phone and got it just 2 weeks before i did and at the time he thought it was the best phone since sliced bread now he thinks otherwise as in june this year the touch screen decided to stop working and since this phone is basically just touch screen the phone no longer works, would never recommend to anyone!!!

Reviewed by Elliemay from UK on 29th Aug 2010
I've had this phone for a while now and I love it! There is a solution to pretty much all of the problems people seem to be having; -Screen blanking out during calls: Geoff's answer was really helpful, but if you're worried it might damage your phone, I wouldn't risk it. The screen can be brought back from a blank by simply touching it with a finger. There is not really a problem here. -Low battery life: Touchscreen smartphones are always expected to get through battery power quickly. This phone doesn't seem to have any problem here. Its features are fantastic and they honestly don't use that much battery compared to other smartphones! However, I have noticed some other problems that people haven't mentioned so far; -The phone sometimes turns itself off randomly and 'restars'. I have experienced this at some pretty annoying times like when I am using the internet, but so far it hasn't happened during a call. Does anyone know why this is happening? -The camera is EXCELLENT, don't get me wrong, but every now and again when I'm taking a picture the camera just goes completely blurry. At first I thought the lens might need cleaning but this doesn't always work. A lot of the time I have to close the camera and re-open it to get rid of the blurred picture. Other times, the image on the screen looks blurry until the picture is actually taken, then it turns nice and sharp how it should be. If anyone has any solutions or reasoning that might help me, it would be appreciated! x

Reviewed by Alex from UK on 28th Aug 2010
Bad. Bought because my friend had it and have regretted it ever since. The screen freezes all the time then does its own thing. the camera has terrible quality and the battery life is terrible

Reviewed by Mary from UK on 17th Aug 2010
This is an awful example of a handset. Every possible thing that could frustrate the phone user is embodied in this stupid piece of "technology". It systematically switches itself off whenever it sees fit, it loses signal for no clear reason, the touchscreen technology appears to have a mind of its own and it 'loses' data that has been saved on it. All in all, I'm 6 months into an 18 month contract and I'm getting rid of it before I destroy it in a fit of frustrated rage!

Reviewed by Timothy from UK on 8th Aug 2010
This phone initially felt very good. It was lightweight, had a good camera, good memory etc. But after a few months, I couldn;t work out why I wasn't getting used to it. Then I began to realise that rather than the problem being me, it was actually because the phone is awful beyond description at doing the most simple of things. Of course, having software is very nice, but who really uses the movie maker? I would rather have a phone which doesn't force stress levels through the roof when trying to send a text. The touch screen is poor (having tried the touch screen on the iPhone I can say quite honestly that the Viewty is very bad in comparison), the screen sometimes freezes when you need to accept a call which causes you to miss it; the call and contacts are both located in a very close proximity to one another and are both green which means that half the time you end up pressing the wrong button. You can easliy disconnect yourself due to the lag on the screen whil st in a call - this normally happens whe you've been on hold for ages with a company and then need to "press 1". To do that you have to hope that the screen unlocks from the call, then press dial pad......wait for the lag of the dial pad coming up, then press one. If however you then have to press another button to progress in the call, you move the phone away from your ear, the screen unlocks revealing the dial pad. Unfortunately, the dial pad then turns to the main call screen after two seconds of lag and just as you try and "press 3", that button is replaced by the "end call" button. Thusly, the call is ended and you want to cry. Although this seems liike a very bad rant, it is a culmination of the months of agony I have endured with handset which texts the wrong people when a message is sending to someone else, meaning if you need to send two texts to two people, you send the first one, then the seemingly send the second one, but in fact both go to the first person. Oh, finally, the battery. This is the worst phone I know for battery life. A day maybe two, ever since I got this damn thing. It also give about ten minutes warning before dying on you. Three low battery warnings then it dies. Not very helpful. Overall, I can honestly say that you would be crazy to get this phone, or for that matter any other LG phone as they seemingly commit no time to product testing to improve user friendliness. Get the iPhone or use a string and two cups. either way you'll have more success!

Reviewed by Gavin from UK on 23rd Jul 2010
This phone is useless. It is buggy, and will crash all the time. I'm really annoyed I'm stuck with this piece of rubbish for 2 years. I've acturaly gone back to using my old LG Viewty.

Reviewed by Nigel from UK on 9th Jul 2010
I have had this phone for only 9 months now and i am very disappointed. The touch screen keeps freezing, sometimes you cant answer the phone even when you keep pressing accept. Its incredibly slow and non-responsive at times. All in all very dissapointing. I would not purchase another LG

Reviewed by daniel195 from UK on 4th Jul 2010
Now on 3rd handset in 6 months. All 3 have blank screen problems. BUT now know the solution. If you ensure that your cover or protective screen is not covering the sensor at top right hand part of screen (to right of LG logo). Not easy to see but you should find it resolves problem. Very surprised that Virgin Mobile haven't heard of problem and couldn't suggest solution. Hope this helps.

Reviewed by Andrew Leatherbarrow from UK on 30th Jun 2010
I felt although this is not a new phone now, I did comment on the phone september 2009 when I said it was outstanding.... However I take it all back, this phoe is totally garbage it is embarrassing in everyway possible. I dont think anything works as it was intended, the internet is useless, the phone gets very hot when connected to the internet. The GPS map function is naff - I couldnt find where i was in the middle of Manchester with a 3G signal at full strength. The signal generally is naff its up and down like a fiddlers elbow. I absolutely hate this phone and I will never own another LG every again they are utterly rubbish in every way possible

Reviewed by boox from UK on 8th Jun 2010
i have this phone and its really good, id recommend it to anyone. only one fault though is that it can be quite slow. when you click on something it might take a few seconds for it to load. apart from that, fantastic!

Reviewed by josh from UK on 2nd Jun 2010
really good so far i don't have any problam with it and i had it for 10 months and it works i use 3g and i am happy that its not 1an a half or 2 an a half inches wich is good so for all's of you out there reading this get right nowwwwwww ps:i am using it to wright this letter

Reviewed by lisa from UK on 30th May 2010
had this phone since jan 2010, and at first it was great, but now it seem the screen goes blank when u try to make a call, or it will frezze on you, and it's such a slow phone! not happy but looks like i'm gong to have to wait 18months till i can get new one!

Reviewed by CARYS! from UK on 29th May 2010
THANK YOU GEOFF I LOVE YOU! it was bugging me so much and i done it and it workedd yay!!!!!! THANK YOU!

Reviewed by Ash from UK on 15th May 2010
I have had this phone for twelve months and honestly can't wait for the remainder of my contract to expire.Everytime you get an incoming end call the screen slider is so unresponsive you end up missing the call, it drives you up the wall. Also when you first switch on, you are presented with a security pin entry screen at the bottom of which is a emergency call button which is super sensitive I am forever activating this by the slightest touch. I am surprised the Police haven't called round the number of times it has activated. The web pages are difficult to read so if your a browsere don't bother with this piece of junk. The only decent thing is the camera but the lens is becoming scratched as it is not protected by a cover.Can't wait to get the new Iphone when it is released

Reviewed by Andy from UK on 11th May 2010
Got viewty smart on Virgin Mobile. I've been really pleased with it. Excellent camera, excellent phone.

Reviewed by daanii72 from UK on 7th May 2010
this phone in itself it brilliant. however DO NOT GET IT ON ORANGE it is horrile.. i love the phone but in half a year i have returned the phone 34 times (before that i returned the renoir 50 times) its dire. im guessing the phone would be great on anouther network but the orange software is too advanced for the phone.. so this is just a friendly phone user warning... well a plead really.. dont do it! :)

Reviewed by bohemia from UK on 29th Apr 2010
I got the Lg Viewty Smart yesterday on a 10 Virgin contract. Now I am not someone who writes emails on a mobile (why should anyone, I mean for that you're always better off using your laptop) and I also prefer to read news/watch 'you tube' on my laptop. So I can't say anything about these functions. What I can say though: it looks great and I haven't found a cell phone that looks better (apart from i-phones). The camera is great, the pictures I took are all briliant and the editing software is fun. Most importantly for me, the sound of the music player is excellent. Dolby gives it a better sound than I get on my Sony Ericsson W595 - a dedicated walkman phone. Ok, it doesn't have 'sense me' but it doesn't really matter - what matters is the sound and it really couldn't be better. It's my first touch phone and it took me a total of 30 minutes to get used to it; the interface is easy to use, the maps are fine and I really can't find fault with the phone. I give it a 5 out of 5. Maybe it doesn't quite cut it for those who need lots of apps; however, if you are like me and are mainly interested in a good quality mobile with an excellent camera and outstanding sound quality, then I can only recommend it. PS: Strange to me: most of the professional reviewers don't mention the sound quality of mp3 and the radio as it is one of its best features. I was worried about buying an LG phone as I listen to music a lot and couldn't find any info about it. I am delighted that I bought this phone. Je ne regret rien.

Reviewed by Madimum from UK on 26th Apr 2010
This phone is so frustrating, however had the screen blanking problem, but followed Geoff's instructions and now good - thanks! However, I have another problem now - whenever I try to select a contact to call/text I get the message "maximum number of selections exceeded". Have look everywhere, but can't find what this means? Help!

Reviewed by Lauren Webber from UK on 22nd Apr 2010
I think this is a great phone i had the same problem as everyone else at first with regards to the screen going blank with phone calls but all i did was went into my phone settings and selected proximity calibration and reset it and after that it was fine and doesnt void your warranty either love it

Reviewed by mrs d smith from UK on 14th Apr 2010
phone had blank screen at first so i refused to leave phones for you until they gave me a new phone. New one worked, but phpone turned itself off the other day and wouldnt let me turn it on again for 5 mins, then it wont let me delete ir read any messages. Rubish rubbish rubbish ! will never buy an lg again, i bought a fridge freezeer and had problems with that too, so not a good company.

Reviewed by random girl :) from UK on 14th Apr 2010
this phone is great. brilliant, and amazing value for money

Reviewed by Amy from UK on 12th Apr 2010
Had a problem at first with this phone in making and receiving calls - screen blanking out. It went for repair 3 times before having new software installed and is now workin fine. It does tend to turn itself off and back on every so often. All other features work fine and love the layout for the menu. I have had my phone for about 10 months now. There are better phones on the market if u are looking to upgrade now. Mrs M A Beard - in answer to you query on forwarding msgs, open ure msg and along the bottom where it says reply, quick reply and delete you need to scroll along (drag your finger over these from left to right) and there u will find the option for forward. Hope this helps.

Reviewed by Sarah from UK on 12th Apr 2010
I got this phone as an upgrade from my Nokia 6500 classic. Was a bit unsure to begin with as I had never had a touchscreen...but now i would never go back. I got this phone over 4 months now and not had no problems with it ( boyfriend has the same phone and again he has had no problems with it). I did have the slight problem with it going blank every now and again but no soo much were i wanted to take the phone back...however i soon realised it was only happening when i touched the top of the phone ( were the sensor is) and now realising that i am having no problems. The phone has an excellent camera on it and the texting also is good. Took a while to get used to the touch screen but after that it was good :]

Reviewed by Ben Willmott from UK on 9th Apr 2010
Never, ever again will I waste my time with an LG phone. I want to smash the thing to pieces on a daily basis, so many annoying problems with it. The power/lock button works about 1 time in 10 meaning if the phone ever turns off it is a real pain to get it to turn on again. The phone turns itself off at random, given the above problem with turning it back on this is extra annoying. Can't answer the thing half the time, if the proximity sensor doesn't black the screen out a lot of the time the touch screen slide method of answering the phone doesnt work. What is the point of a phone you can't even answer? missed so many calls this way. get error message 'maximum application limit exceeded' ALL THE TIME, even when there are no other applications open. meaning you can't do simple things like make a call or send a text. normally have to turn the phone off and on again (see issues above!) The alarms decide they are not going to go off when set for no readily apparant reason whatsoever. cannot work out why sometimes they work, sometimes they dont. end up setting 3 at a time, 2 mins apart, just to make sure one will go off. sometimes when trying to type a message you have to touch the screen about an inch to the left of where the buttons are displayed The accelerometers are rubbish web browsing is rubbish the games on the phone are rubbish the lack of 3.5 mm jack is annoying on the plus side the camera is good but that is nowhere near enough to redeem this phone. I regret every day that I chose this phone over an Iphone.

Reviewed by Mrs MA Beard from UK on 5th Apr 2010
I havejust bought the LG GC900 Viewty Smart phone and like many posts on here, had an issue with receiving and makin calls, where the screen went blank. I followed Geoff (June 29th) instructions and the phone works perfectly now. However. Still can't forward a message. Any suggestions, please let me know. Mary Beard (UK)

Reviewed by Jake Gill from UK on 31st Mar 2010
The LG viewty smart is the.......BEST PHONE EVER

Reviewed by allan from UK on 31st Mar 2010
at first it was great but now i am on my 5th phone and soon to be 6th i aint impressed. bare in mind this in 2 months. same problem everytime and still orange wont give me a different brand. turns it self when using the internet, ' internal server error ' then blank, i cant believe i returned an i phone on O2 for this one, just for the sake of 'magic number' . wont be getting talked into that one again . overall its better than having no phone but only just.

Reviewed by yessica from UK on 29th Mar 2010
they are great phones i got one for crimbo and it is lush messin with it all the time(:

Reviewed by Linzi from UK on 28th Mar 2010
I started a few years ago with the original Viewty, so imagine my excitment when they brough out a viewty 2 smart phone. I had to have it. I've had the same problems as all of you. The screen goes blank when making and recieving calls. However after following geoffs instructions i can safely say it works perfectly now. No complaints!!! Bring on the Viewty 3............. I'm waiting!!!!

Reviewed by Isadora from UK on 27th Mar 2010
I'm having many of the problems of the previous person plus, randomly the phone will turn off during the writing of a text and my worst experience was when it froze for 3 days!!!! APPALLING!!!!!!

Reviewed by p from UK on 27th Mar 2010
great phone, no problems, cameras great and I love the S-class user interface 5 stars all round

Reviewed by azy from UK on 26th Mar 2010

Reviewed by R DAWKINS from UK on 24th Mar 2010

Reviewed by Fred from UK on 14th Mar 2010
So far the phone has been working well for me, had the problem with the blank screen when making calls, but used Goeffs solution to fix it(and it works!).

Reviewed by Azaaz from UK on 13th Mar 2010
very good phone but find it too slow don't think the 8mp is good enough takes a lot of time to open up apps

Reviewed by Alex whiston from UK on 11th Mar 2010
I have this phone an it always crashes or over heats i would advise you not to buy it

Reviewed by Jemma from UK on 11th Mar 2010
Well I bought this phone knowing full well it had errors, but thought that this was a common thing on all handsets so decided to buy! I'm really glad I did, the phone is sleek and stylish to look at and also extremely easy to use! I too had the problem with the screen going blank but did what Geoff said and know it works perfectly. I used to own the original Viewty but the Viewty smart is a much better phone, the touch screen works fine and is definitely an improvement on the old one which used to require you to press very hard. The camera, which is the main reason I bought the phone, is excellent! The auto focus works really well when trying to photograph a moving object like my 3 month old puupy! Overall I think this phone is a must and well worth the money spent!

Reviewed by Mark from UK on 24th Feb 2010
I have got a g viewty smart on virgin pay monthly, i find this phone great but have to take a star of as the battery life isnt to good. but other than that its a great phone!

Reviewed by leah from UK on 24th Feb 2010
ive just got this phone and i love it there is only one thing thats annoying me and thats the four homescreens i want to have just a normal wallpaper but cant as theres a huge box in the middle of the screen giving me options to edit my favs when all i want is a picture of my nan as a wallpaper without a great big flippin box in the middle of her picture :@ !!!!!!!!!!!!!!

Reviewed by kerumbo from UK on 20th Feb 2010
got this phone from play.com on 20/2/10 and had 'screen disappearing' problems when making and receiving calls. updated it this morning thru lg software update and it seems to be fine now. before updated i did not have 'proximity sensor' option on 'phone settings', but it has now appeared! had abit of a problem getting pc to recognise phone as it kept saying usb drivers were not installed, but persevered and the update seems to have done the trick. i had the old viewty for 2 years and really enjoyed its ease of use. this new gc900 is lovely to work with, although the keyboard typing when texting is alot more sensitive than the ku990, but i've changed to traditional way of inputting and its not too bad. t9 gets on my wick though. camera is quicker than ku990 and seems to be better quality, love the voice command dialing too. funny thing, i rang lg to get advice about screen disappearing when making/receiving calls and the lady i spoke to said she "oh yeah i th ink i heard something about that, but i'm not sure, although there is a software update for your model". i think lg must not be admitting to this problem, i don't see why because i found it reletively easy to fix. hope i'm gona enjoy this phone and i hope you all do too!

Reviewed by helen from UK on 13th Feb 2010
i was given this phone as a replacement for cookie phone which kept getting a blue screen and turning it self off. this one still turns itself off but comes straight back on. any suggestions welcome. for forwarding messages and saving numbers from a tx. it took awhile to figure out but it can be done. when u receive a message and look at it you get 3 boxes with reply quick reply delete and an > drag this icon right to left and you come up with different options if you cant see the one you want keep dragging the > till you do. it takes a little while to get use to how to drag.

Reviewed by Barry R from UK on 10th Feb 2010
Geoff mate, THANK YOU. I got this phone a couple of months ago and - because I don't phone as much as I text - it took me a while before realising that the screen done that blanking out thing. That especially annoyed me because it forced me to phone ppl back and use up all of my free minutes. Literally JUST tried the thing that Geoff and it woked straight away. No idea what the number was though it was different from Geoff's. Don't see how it could mess up your phone but, if he says, 'be careful' then I guess you should.

Reviewed by Susan from UK on 5th Feb 2010
Love this phone!! Have had this phone since christmas. Not had a bit of trouble with it. Got so many icons on it. fantastic

Reviewed by Francis Baldwin from UK on 3rd Feb 2010
I think this phone is brilliant. It so cool and stylish and my 11 year old daughter loves it!!Another great product from LG!!

Reviewed by william orton from UK on 29th Jan 2010
the lg veiwty is a very good phone, and at a brilliant price. please buy it

Reviewed by Maurice from UK on 24th Jan 2010
Thought it was ok initially and then tried the few applications and games that are around and it's like waiting for christmas for it to operate. The normal interface is also pretty slow when waiting for screens to change and pop-up. Battery time is rubbish at best if you're doing any browsing. Camera is on the other hand outstanding. Video recording is also outstanding BUT video replay is an issue in that when you hold it portrait style it opens in landscape and vice-versa resulting in you looking like a twit when trying to view the video with your head at a 90degree angle. Need to lay it flat on the table to view whatever way you want. Having trouble each time trying to connect phone to laptop. Have uninstalled and re-installed PC Suite a few times with no success. The connection seems to be hit and miss. The organiser is another dose considering you can't just input and time for a new schedule. You have to set the finish time and the start time and also set wheth er you want it to alarm or not (who wants to set a reminder without an alarm ??). There is no option to set your standard preferences. It needs to be done each and every time you set a new schedule. Only for the camera I give it a 3. Tsk...roll on the new iphone....

Reviewed by Pete from UK on 23rd Jan 2010
I like the phone alot. But and it's a big but, the bundled software is appaling, not just a little bit but really bad. I have just spent the last few hours tyring to update the firmware and it will simply not work. either the updater can't connect to the server or the updater can't connect to the phone. Also the PC suite is not so good either. Shame!

Reviewed by james from UK on 21st Jan 2010
OMG love this phone....the cameras amazing i got rid of my digital one cuz my phone was better. memory capacity is good aswel..was a bit weary about the "whole" touchscreen at first but i got used to it. really good phone and worth the money.

Reviewed by james from UK on 21st Jan 2010
annabel your so wrong. ive got the lg viewty smart and what youve put wron 1.2.3 you can do on these phones. i love this phone worth the money the only problem i have is the internet because you have to zoom in but thats it!!

Reviewed by Annabel from UK on 17th Jan 2010
I love this phone. It's expensive, but worth it for a decent touch screen phone. However, there are some basic things on this phone which it doesn't even have! 1) You can't forward a text someone has sent you. But you can forward texts you yourself have sent. 2) You can't save a number from a text. So are you supposed to remember it and type it in?! 3) You can't edit contacts unless you go about doing it by going to use a photo as a 'contact image' where you do that and then edit your contact that way. I mean how can that be the only option to edit a contact, say if you've spelt their name wrong? :S 4) If you watch youtube videos, they are in reallyyyyy bad quality. Which is rubbish considering how brilliant this phone is. If anyone has any solutions or replies to what i've put, please quote me in a review!

Reviewed by ibo from UK on 15th Jan 2010
I had the same problem with a black screen during incoming calls. Geoff's solutions as worked fine for my phone. Thanks a lot.

Reviewed by Deb from UK on 13th Jan 2010
This is the first LG phone ive used and while i really like the design there seems to be a major flaw in that im unable to answer calls! Ive tried everything so can someone please tell me if im doing something wrong or is this a common problem.

Reviewed by Andy from UK on 12th Jan 2010
I've had the phone, my first touch screen, for about a month and am quite impressed with it in general. I am a little disappointed with the camera, I was expecting better results, it certainly will not replace a compact digital even one with limited megapix. The phone is on virgin and I have had none of the reported problems, screen going blank, freezing etc. I am not a heavy or proficient texter but I find texting really quite easy on both landscape and portrait even though I have extra large man hands. I've installed Opera Mini and browsing the web is easy and fast, much better than the default browser. I think the manual is quite poor. While it might explain how to change most things it doesn't tell you what to change things to or why you might need to. I still can't find out how to lock the screen whereby someone picking the phone up would need a code to use it, maybe it's just me and I'm missing something obvious. All in all seems to be a good phone. I have it on contract but I think I would have been quite disappointed if I had paid payg / sim free price for it.

Reviewed by Jacqui Rennie from UK on 10th Jan 2010
This is the second LG Smart phone the first had to be returned now when receiving calls the phone goes blank! Anyone got any ideas please?

Reviewed by kate from UK on 7th Jan 2010
overall a very good phone but am hoping someone could help me. how do i forward a text message that someone has sent to me without having to retype the whole message. thanks!

Reviewed by Nadine from UK on 5th Jan 2010
Had this phone as an upgrade. Used to have a samsung tocco which i loved until it started playing up with the usual freezing etc. I had the same problems as others when I had this phone. The screen blanking when making/receiving calls. I found out a few ways around it. First as explained by Geoff, i took the screen protector off but then I also found out that you must hold the phone at a certain angle for it to light up again. I either hold it upright or lay it flat. A pain but it works. The internet is also quite slow on it. Apart from these minor problems the phone is great. It has many great features and the camera is excellent. The music player is also fantastic. Its louder, clearer and much easier to use compared to other phones I have had.

Reviewed by Steve from UK on 4th Jan 2010
This phone has started to annoy me after 2 months. It shut itself down and I had to take out the battery and then replace it in order to restart the phone. The last time it shut down as I was answering the phone. I can assure you that its not because the battery is flat. I took it to Vodafone (where I got my phone); the first time, a female sales assistant told me that "Smart" phone does that, its an automatic shutdown. The second time, another sales assistant told me that it needs to be send to LG to get fixed but couldn't tell me what the problem is. Apparently according to the second sales assistant, their job is to sell phones and its not their job to find out the problem is. I think we should have better technician working in the stores.

Reviewed by Catherine from UK on 3rd Jan 2010
I have had this phone since the day it came out - the first one out of the shop. After changing it 3 times I seem to have got a good one. Only a couple of times has the screen frozen and I have had to remove the battery - a pain when you have a hard case on it. However, I have had the odd occassion when the screen did not come on when I received a call, only a real pain when the caller withheld the number. The main problem I have had is answering a call and not being able to slide the button across, either because my hands were slightly wet or another reason which I havent fathomed out. However, on reading the comments below, last night I bit the bullet, after seriously contemplating selling the phone which I love (apart from this slider button) and upgraded the software. It went from v10b to v10h. It took ages but I now have buttons to touch to answer the call. I dont know why it has an SMS button and reject - cant you just press the bar at the bottom as be fore? But hopefully the phone is much more usable and I can even callibrate the proximity sensor if required easily from the settings menu. If you havent upgraded your phones software - do, but I cant find anywhere what else has changed. Any clues where to look? All in all I am now going to keep this phone, I love the touch screen :0)

Reviewed by Sumanesh from UK on 3rd Jan 2010
Thanks Geoff_W, your comment helped me to get rid of the problems i had... the phone is VERY good for its UI. I just like the UI and everything, but i had two complaints..1. Very slow (you can try to open a menu/zoom in a photo, have a cup of coffee and it will be ready)... 2. It blanks out when you receive/make a call, very irritating feature (but geoff_w comments helped me to get rid of this issue). thanks again..

Reviewed by Sally from UK on 1st Jan 2010
i love this phone to bits. one of the best ive had. but one complaint or two, the phone keeps turning itself off then straight back on but it only does it when i have full battery and when im sending a text and that it can be a tad slow. thats the only complaints i have for this amazing phone. i love being able to personalise it so much

Reviewed by keith from UK on 30th Dec 2009
absolutely hate this phone battery lasts five mins touchscreen has a mind of its own and it will not connect to my pc creating files so u can organise your photos etc is a nightmare

Reviewed by Cheryl from UK on 29th Dec 2009
i really like my new phone but i cant seem to save my contacts to the handset :S it keeps coming up with failed to save. Does anyone know how to resolve this?

Reviewed by Liam from UK on 29th Dec 2009
Best phone i have ever had, the recieving calls ruined it for me, until i read Geoffs instructions.... Geoff, if i could meet you i would seriously kiss you, saved my life. Not literally :)

Reviewed by chris from UK on 29th Dec 2009
rubbish! the touch screen sometimes doesn't work at all, the phone is slow especially the camera. can be very frustrating when text messaging as the buttons appear too small. wish i'd kept my xda serra

Reviewed by LC from UK on 27th Dec 2009
I love this phone, had it for a few days now & I soo dont belive all the bad reviews! All phones relese some faulty models send it back & get a fixed one!! It so easy to use for all the things it does & I think its way better than the iphone. The iphone is brilliant if you want a mini computer with itunes but not if you want a phone/camera/music player. The touch screen is so responsive & its very small & light for such a big screen. I definitly recommend it!

Reviewed by Sally from UK on 27th Dec 2009
Ive had my LG Viewty Smart for around 7months now. i love it, i love the camera, and the different wall papers etc. ive got used too the keypad and writing texts is better now. But my LG decides to turn itself off every now and again then sometimes turns back on straight away or sometimes it doesnt let me turn it back on for an hour or so. And now my touchscreen has stopped working, the camera works fine, its charges, its working apart from the touch part of the screen part of it. and as thats the main bit, how to answer phone calls etc its bad. i love my phone but this is crap. the phone overall is excellent.

Reviewed by sarah from UK on 27th Dec 2009
i dont really like this phone because it looks weird, the buttons are tacky and its camera is massive, you might aswell buy a camera? there are much better phones than this that look better for cheaper, but its only my opinion bye.

Reviewed by Victoria from UK on 26th Dec 2009
This phone is unbearable!!! After having the Viewty I was excited to upgrade to the Viewty Smart in October so much that I barely even looked around at other phones. I had NO problems with my Viewty, it was AMAZING! I want it back! Because this phone is just appalling. In just 3 months I am on to my 3rd replacement, I have given up taking it back because all 3 have had the same problem. Occassionally freezes in the middle of texting, and just loves to turn itself off at random. My brother suggested trying a software update, my luck didn't get any better because the software wouldn't update. I love the phone when its working, its design and layout is all excellent but it is so infuriating when it freezes after writing a long text and having to write it all again. If only I could upgrade the software I might be happy with it but for now I just can't give it any more than 1 star because I surely can't be so unlucky that I got 3 dodgy phones in a row!

Reviewed by alexandra from UK on 26th Dec 2009
very good phone .good functions and easy to use.very sensitive though and fragile.characteristic problem of switching off(blank screen) when there is an in coming call.although solvable very troublesome and doesnt reach the expectations specialy of such a high price.priority of the phones is still the ability to make a call which here is impossibly hard .

Reviewed by Emma N from UK on 25th Dec 2009
Thank you so much Geoff for your help and your information on repairing the blank screen when calling problem - was a bit worried i would screw up my phone but nope no problems! Ive just got the phone for xmas and love the multi-wallpapers and the camera is ace! so just getting use to it atm!

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