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LG GW520 review

 Review: August 2009  

Last updated January 2010


In a nutshell: The GW520 is a touchscreen phone with a slide out QWERTY keyboard.


The LG GW520 is an upgraded version of the very popular KS360. The KS360 has been a big seller in the first half of 2009, thanks to its QWERTY keyboard and cheap price. This has made it an extremely popular phone for texters - like a Cookie, but with the bonus of a proper keyboard. The GW520 builds on the strengths of the KS360 and looks to us like it's going to be another smash.

The GW520 looks like a Cookie, with a touchscreen display, but turn it on its side and you can pull out a full QWERTY keyboard. The keyboard is styled differently to the KS360, but it works very well. The slide gives plenty of room for keys, and we found the size and spacing of the keys excellent. The responsiveness of the keys is top notch too, making this a step above virtual keypads on touchscreen phones. The overall size of the GW520 is slightly more than the KS360 and it's a heavier phone too, but it's not a brick! This is a phone that's almost ideal for texting and messaging, and it incorporates features like threaded SMS, which makes text conversations flow more naturally. It can support email too. We also like the brand new feature of avatars. This lets you set up avatars for your closest friends on the home screen, and you can then click an avatar to view messages, etc.

The touchscreen measures 2.8 inches across, which is slightly less than a Cookie, but more than the KS360. Generally the rule is that larger touchscreens are easier to use, but in this case because the keyboard slides down, there's more screen space available than you might expect. In terms of usability, we think that this outperforms the Cookie and other budget touchscreen phones. In addition to the QWERTY keyboard and touchscreen, there are conventional buttons for making and ending calls, etc.

The GW520 costs more than the KS360, but it has some significant enhancements too. The most important of these is 3G. While the KS360 was a triband 2G phone, the GW520 has 3G and supports broadband internet access right up to 7.2 Mbps with HSDPA. This moves it beyond a simple call and text mobile into the realms of fast web browsing, facebook, youtube, etc, making it a thoroughly modern phone.

Other features of the phone include a 3 megapixel camera with video recording, music player, FM radio and Java games. Connectivity is by Bluetooth. Memory is limited to 40 MB, but the phone can accept microSD cards up to 8GB, providing enough storage for 2,000 - 4,000 music tracks. Battery life is good.

We like the GW520 very much, and we think that it offers a lot more than the entry level touchscreen phones that have dominated the marketplace in the first half of 2009. Its key benefits are the QWERTY keyboard and 3G. On the other hand, it has a camera that's average at best, and is missing video calling. We think that's a sacrifice that many people will be willing to make. The only word of warning that we have about this phone is that users of both the KS360 and the Cookie have reported software glitches and occasional freezing of their phones. Whilst we have not experienced any problems ourselves with the GW520, it is built on the same platform as these other phones, so it's reasonable to expect that there may be some problems here too.

Update: Many of our users have reported that the GW520 will stop sending texts if the inbox becomes full. The solution is to delete texts so that your inbox does not become full.

The new Samsung Genio Slide offers the same features as the GW520, but we think is a better phone. Check out our Samsung Genio Slide review before you commit to the GW520.

LG GW520 features include:

  • Camera: 3 megapixels
  • Video camera
  • Display: TFT, 262,000 colours, 240 x 400 pixels (2.8 inches)
  • Music player: MP3/ AAC/ AAC+/eAAC+ formats
  • FM radio
  • 64-voice polyphonic ringtones
  • Messaging: SMS, EMS, MMS, instant messaging, email
  • Java games
  • Document viewer
  • Memory: 40 Mbytes plus microSD memory card (expandable to 8GB)
  • Connectivity: Bluetooth
  • Internet: WAP 2.0, GPRS, EDGE, HSDPA 7.2 Mbps
  • Vibration alert
  • Quadband plus 3G HSDPA
  • Size: 107 X 53 X 16 mm
  • Weight: 125g
  • Talktime: 4.5 hours
  • Battery standby: 500 hours

LG GW520 user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 234 reviews:

Reviewed by amy from uk on 10th Aug 2012
piece of junk. dont buy it. screen freezes all the time, frustratingly slow and ALWAYS pocket dials.

Reviewed by Emmauel from UK on 24th Jun 2012
I've been using LG GW520 TOUCH MOBILe since 2011 till date my phone is till same and i recoment it to my friends who like to chat on the internet, this u can install all java app and many games. LG the best! emmilioa@gmail.com u can email me if u want to talk of this good product!!!

Reviewed by B-Dawg from England on 28th Dec 2011
Key-pad is great, the phone is slow, battery is appauling, the online features ocassionally work. My phone finds it very hard to find signal and can loses within a matter a seconds. Woudn't reccomend the phone!

Reviewed by Dean from UK on 27th Nov 2011
Phone is easy to use, good handset but battery is very poor. Can shut of within seconds of logging onto the internet!

Reviewed by George from UK on 27th Nov 2011
The QWERTY pad is great I can type away easily. However it freezes often and loads basic text messages very slow. The touch screen isn't great and it doesn't always recognise where you touched. Decent phone for a low price but a let down. Good keyboard and works as a basic phone nothing more.

Reviewed by billy bob from uk on 23rd Nov 2011
i had the lg gt350 it had live sqaure every thing this phone has every thing that phone has but looks so cute er i got and my freind did as well she got locked out of her phone and myn screen craked (prob my fault) so i might go to LG GW520

Reviewed by Tinashe Musiiwa from UK on 31st Oct 2011
I love the sliding typing part of this phone its good. Find one for yourself and enjoy

Reviewed by TERESA from UK on 27th Oct 2011

Reviewed by khanmanju from UK on 15th Sep 2011
that is looking good, but camera quality is not well, i can not play games when phone will slide

Reviewed by Samiyah from UK on 3rd Sep 2011
I've had this phone for about 8 months now, i would not recommend it, the livesquare is wrong all the time and gives random numbers, the lock is very sensitive. the screen goes blank sometimes and the texts don't get sent. it freezes a lot,the speaker quality is slow and not very good, the headphones that came aren't great aswell, the only good features are the internet, bluetooth and qwerty pad.

Reviewed by riddernator from UK on 25th Aug 2011
no wifi is the main problem, plus terrible touchscreen

Reviewed by slade from UK on 12th Aug 2011
This phone has many great features. The phone does open up contacts and rings people by it self. Locks up and have to remove battery to get it working again. Battery life is not great. Been tice for repair, still same issues.

Reviewed by Erin from UK on 31st Jul 2011
I swear everyone with complaints have bought faulty phones or throw them around or something. I've had mine a good 1 and a half years now and it still works like a charm, and I'm not planning on getting a new one either. No such thing as perfect. The phone does what it's meant to do, texts and calls people. The great Internet is nice to use too, and it's fun to play around with the apps on the phone once in a while. Keys stop working? Stop pressing them so hard. Freezes and wont text? Get a memory card for your stuff and delete the texts. Slow? Delete stuff, get a memory card ect. Also quit complaining saying you bought the phone, just for one feature. "i bought this phone just for the facebook app" makes you look really dumb, no offense. Think about the phone you get before getting it.

Reviewed by Hannah from UK on 2nd Jul 2011
After 6 month the screen went really dark and could see the icons. . . . Had to get a new phone . .

Reviewed by Rahul Goyal from UK on 1st Jun 2011
I have this phone and this is amazing phone

Reviewed by Alice from UK on 27th May 2011
i actually hate this phone, it freezes all the time, and now i cant receive or send texts! the phone itself is too big and chunky, and the screen lags all the time. I do delete my texts and phone calls regularly but that still makes no difference to it. The screen turns off on its own and when deleting texts, the screen freezes and takes at least an hour to resolve itself, if not that it just takes a very long time to delete about 20 texts. Internet isnt very good even with full coverage. I am so happy to get rid of this phone and to get a new one, i loved it at first but over time ive started to detest it

Reviewed by Sophie from UK on 25th Apr 2011
I have now had this phone for a year. I like it but I have experienced many problems with it. 1) The screen keeps freezing. 2) Th keys have recently stopped working so now I can't text people or turn the phone on or off. 3) The sound quality is bad.It's good for a short amount of time but I really need a phone that will last longer than a year. Hope this advice helps for anyone hoping to buy this phone in the future!

Reviewed by sangar from UK on 12th Apr 2011
I really got fed up with this mobile, I cant find any mobile dictionary for this mobile, so what shall I do ?

Reviewed by Anna from UK on 11th Apr 2011
I've had this phone for almost a year now, and i know it isn't going to be top standard still, but it shouldn't have gone this quickly! i don't know if its the battery or charger or phone but the battery life varies which is annoying and you have to hold it at a certain angle to charge. Also, it may say it has full battery, then suddenly says low battery and turns off. Also if you have over 50 messages in your inbox the phone becomes incredibly slow and you have to delete them. the only good thing is the keyboard which i love, but everything else is awful. do not buy this phone!

Reviewed by Callum from UK on 1st Apr 2011
The phone is good all the features are good by i wouldnt advise buying the phone because i have experienced problems. The phone unlocks by itself and calls and txts people and it wastes all your credit and annoys all the people that you accidentily call/ text

Reviewed by Lynne from UK on 11th Mar 2011
This is the worst phone I have ever had. As it states the phone freezes at every opportunity, the inbox gets to a certain capacity and then you cannot do anything and have to remove the battery and then delete all inbox and outbox/sent texts therefore you are unable save anything important even under folders as that has limited storage. I have additional memory card but it doesn't of course store texts. This is my first LG phone and quite frankly it will be my last.

Reviewed by Carys from UK on 7th Feb 2011
Have had this phone for about 6 months now, and up until about a month ago it worked brilliantly. At first it was little things, for example the send button for texting wouldn't work occasionally. But this was usually fixed when I took the battery out and put it back in again. However, I then noticed my phone would turn itself on and off, even though the battery was fully charged. I ignored these problems, (even though they were frequent as honestly they weren't causing too much dissruption with usage as I only really use my phone to make short calls and occasional texts. However my phone then began to freeze. I would turn the phone on, and nothing. The touchscreen failed to work completely. Even the keyboard failed to work. I called my network and they said to 'delete everything on the phone as that was probably what was causing it to freeze'. Even when I tried to explain I had no chance in hell of deleting everything on there when the phone was completely frozen anyway, it was the only explantion they would give me. No offers to upgrade my phone at this point. They said my phone would correct itself quickly. I made my first complete then. I was left with the phone for about a week. Miraculously, my phone turned on, and didnt freeze! Straight away I deleted EVERYTHING, music, texts, pictures, games you name it-it was gone. And feeling guilty i rang my network to apologise for my colourful complaint. And then the next day, it turned itself off. As soon as it turned on again it froze. I sent it to be repaired and they sent it back in the exact same condition. Not only has the tempermants of the phone shocked me but my networks attitude towards dealing with it. Aparently it's a common problem, but one which they do not give warning. Making another complaint I have finally managed to get a new phone that for now, is working a treat. I'm not going to name to brand of this new phone 'cause I don't wanna seem like a cheap marketer. But lets just say it's not an LG phone. Oh, and if i could this phone less than 1 star, I would. Sorry for the lengthy review people but with all the inconvenience, do you really blame me?

Reviewed by Manny247lolomg from UK on 7th Feb 2011
Guys, the touchscreen aint rubbish! I got a stylus and it became as good as any other modern day phone! I am 13 and I have always needed this sort of phone and now vuwala..... here it is :D thank you LG i love you ppl! :D

Reviewed by Kirsttt' from UK on 5th Feb 2011
I've had this phone for about a year, and when I first got it I thought it was amazing, now I have all kinds of problems such as; it turns itself off, it freezes and when your inbox is full it doesn't tell you, you have to delete your texts, turn it off, then turn it back on again. Usually after you have done that, it sends you texts that you've already received and it get confusing. It also has a poor battery life and when you have lots of pictures on your phone, its incredibly slow just to take one. But, texting on it is great, the buttons are well spaced so it's quick and easy, and the screen is OK, other than it sometimes freezes.

Reviewed by zona from UK on 2nd Feb 2011
Purchased phone for daughter and since has been replaced twice (via Orange) because of 'blue screen' freezing the phone and the excessive battery drainage. Orange had sent me an internally damaged one that the LG technicians had identified and subsequently will not fix the latest (usual) fault under warranty. Giving LG a wide berth once I've returned phone.

Reviewed by Hannah from UK on 31st Jan 2011
I can see from all the reviews below that most people have the same problem with the screen freezing out- it is terrible! I have had to have it fixed twice, and both times it came back with bad graphics resulting in the screen freezing, and every time I use it I have to remove the battery and put it back in. Sometimes it stops working whilst sending a text, or sends a text message repeatedly until it unfreezes. However, it is an extremely good looking phone and the QWERTY keypad is excellent! (My main draw for buying it!) However, I do not recommend it.

Reviewed by olga davidova from UK on 31st Jan 2011

Reviewed by lm from UK on 26th Jan 2011
The phone is okay, it can be a little slow and the novelty of having the livesquare feature wore off pretty quickly as it is quite tedious to use. The touch screen is okay it is more like a press screen but I don't mind that. Overall though the phone is ok and I would recommend it to those who need a cheap good phone.

Reviewed by Jessie from UK on 25th Jan 2011
I've had the phone for just over a year now, and throughout this time MANY problems have occured. In no particular order, I'll list off a few of the problems I've face. Severe lagging at times, say, when you hold to unlock the phone, your display picture brightens, and then the screen will freeze for any time up to 50 seconds, from experience. Occasionally, when a texts comes through, and your phone is on vibrate, it'll continue vibrating for a long period of time, and wont stop until the text has fully arrived. This phone does NOT warn you, at all, of when you're running out of memory. So suddenly, when you've written out a 4 page text, it will not allow you to send it. You can press send all you like, but it wont do anything. In addition to this, you cannot save it to drafts. Pure frustration. My next point is rare, but it's actually happened to me about 3 or 4 times. A text that, when opened, turns your phone off. Therefore, you cannot read it. Also, the phone ma y restart itself sometimes, be warned. The picture quality of this phone isn't bad, honestly, but the video quality is awful. I absolutely loved this phone when I first got it, but it drives me crazy, the amount of problems I face when using it is unbearable. Although sometimes, I want to throw it at a wall, and cannot wait to get my new phone, I will miss the qwerty keyboard. I loved that thing, wish every mobile had one!

Reviewed by Sarah from UK on 21st Jan 2011
Thought it was a nice phone to begin with , however i have had a number of problems. It freezes all the time , sometimes it wont let me send any texts and is a very slow phone. Took it in to get fixed , worked for a while then went back to how it is now. do NOT buy this phone!

Reviewed by Colin from UK on 16th Jan 2011
Had this phone repaired twice and the one I have just been given back is also faulty. Good idea, bad in practice. Do not buy this phone unless you want to live in the phone shop complaining about it.

Reviewed by Ruth from the S. Coast from UK on 16th Jan 2011
Ive had a reliable OK phone for six years. It works, easily and reliably. This thing is a beast! I have had three shots at using it for two days ata time. It has spent the last month back in it's box. First and foremost, it must be a mobile telephone that doesn't let the gadgetry get in the way of normal calls and texts. I wish I could switch off all the gismos until I wanted to sit back and puzzle out how they work. The AA is the first entry on my directory. They must be fed up with the number of times this damn phone has sent them a duff call without me asking it to do so. I will be giving it to a teenager who wants to do everything possible on it instead of making phone calls. Thank heavens my old phone will never let me down. Advice:- Don't buy this phone if you make regular and important phone calls.

Reviewed by Chris from UK on 15th Jan 2011
I think that is phone is a good little package for what you pay for it. it also has the best of both worlds because you get the touch screen and a fantastic keyboard. It is a good size keypad even if you have big hands (which I do!)it is also a very reliable phone and worth all the money that I paid for it

Reviewed by Cat from UK on 8th Jan 2011
I've had this phone for over a year now, and it has scratches on the screen. Currently, the screen is covered with a blue rectangle. When I have over 100 texts in my inbox, I cannot text others unless I delete them. It is very annoying when I need to text someone ASAP. It has became really slow going on anything and it randomly goes on 'dialling' once I've exited from the 'top menu'. The battery is alright though, it last quite long for me. The camera is rubbish, no flash (3.0 mega pixels). You have to have lots of lights on and/or be outside in the light. Next month I am getting a Blackberry, so all is well for me. :) I think I will cope, but it has been a struggle after having it. I got it with Orange, so I didn't mind that they changed things, because I wasn't used to an LG anyway. I', grateful to have it, but I think it was a waste of SOME money, not all. It's not my favourite phone, but I do like the QWERTY keypad!

Reviewed by MOLLY from UK on 8th Jan 2011

Reviewed by Liexs from UK on 24th Dec 2010
i love the qwerty pad, the sound is great, picture images are standard/good and internet is quick. it is a good phone overall, quick, easy, ideal and looks good but the screen can freeze, blank out and keys stop working, when you reach you maximum phone texting memory it freezes and you cant send a text even though you have free sim memory. the screen is a good size and clear but at times you really need a stylus to make it work properly and livesquare is useless. being on orange makes it great as all the deals you get make it acceptable to use and signal on the phone is good. i want a new phone though.

Reviewed by Jessica Holyer from UK on 22nd Dec 2010
You definately shouldnt buy this phone. I brought mine and it worked for a while, but its not working at all now. All it will do is stay on homepage and not let me do anything. This phone is a rip off aswell, on most sites its over 100 when it only works for about a month. I hate this phone!

Reviewed by Michael from UK on 20th Dec 2010
I got this phone exactly 14 days ago (2 weeks) and it is a 2 out of 5 for me. It has a nice look on the outside and the interface and apps of the phone are similiar to the Lg xenon and cookie (most lg phones)I like the interface, but not the apps. They are TERRIBLE. The phone is very slow and laggy when executing an app. Or dialing a number and sometimes even texting. I havent tried out the internet but the text has slow response time. The phones touch screen is okay, it doesnt respond sometimes but the screen is a 4 out of 5. The phone sucks though. Im trading it in for a blackberry tomorrow. (:

Reviewed by NAthan from UK on 14th Dec 2010
Ive had this phone for almost a year. And it is the slowest phone ever. It has trouble even sending a message. Do not buy.

Reviewed by Freya from UK on 7th Dec 2010
Without a doubt the worst phone I've ever seen and had the displeasure of using... The battery last around 24 hours, even with minimal use, and it will decide to shut down without warning, especially during phone calls. It is near impossible to send a text at the best of times, never mind if someone texts you at the same time- again, it just crashes. The internet is slow and never works. Sadly I'm on contract, but might just get an old Nokia instead of this for the next 12 months, really can't cope with such a rubbish piece of trash. My 2 friends have it and both hate it as well. Please, don't waste your money on this phone!

Reviewed by Martha from UK on 25th Nov 2010
I Think Its a Good Phone Overall, But sometimes crashes, whice means i have to take the mattery out and in again, because it doesnt turn on via the turn on button(red phone). Keyboard Is amazing. wouldnt mind sawping it though.

Reviewed by yul from UK on 20th Nov 2010
great phone would recomend it

Reviewed by Jennie from UK on 4th Nov 2010
This phone would be good if I didn't break so often. I've had it for about a year now and in that year I have had trouble sending texts and occasionally receiving the same text to my phone numerous times, even months after first receiving it (for example I was being told to have a happy easter up until about 3 weeks ago). Also the hard buttons have now stopped working. I have only had the phone for under a year and have looked after it and not damaged it yet it constantly breaks, and when comparing it to my two previous phones (which both lasted 2-3 years each) I am greatly disappointed with this one as I expected it to at least work. I would not recommend this phone at all to anyone, for the first few months or weeks it is fantastic but it soon begins to have problems

Reviewed by Dean from UK on 3rd Nov 2010
I have had no problems with the phone except for the headphone jack which is very unique but other than that,Ive had this phone for about a year and i love it so much and the qwerty keypad is so easy to use and makes texting easier also,when the screen blacks out it means i bashed it near the battery.Outstanding phone and I would recommend to everyone,the only phone I can think thats better is the iphone. Thank you for reading

Reviewed by Katie from UK on 1st Nov 2010
I got this phone for my birthday about a year ago, and it hasnt given me much problems. The battery life is a bit strange.. because one minute its saying i have full battery, and then it just turns off saying its out of battery. I've dropped my phone ALOT since i got it, and its only got a few marks. It sometimes freezes, which is a bit of a pain, but it normally works again in a couple of minutes. But, i think overall, its quite a good phone.

Reviewed by Matt from UK on 26th Oct 2010
some how my qwerty keyboard turns the screen black. and it keeps freezing. its not the best phone in the world.

Reviewed by Kathryn from UK on 25th Oct 2010
I have had this phone for a year and I think its ok. Its keyboard is great and its good for the internet but bad points are: 1)Freezes (constantly) 2)Turns off by itself (every time i use it) 3)After sending a message the screen has like a barcode picture on it 4)Very Slow 5)Makes lots of weird noises (like popping noises) 6)Every time i receive a text freezes, with blue square in middle of screen then turns of automaticaly. So I wouldn't recomend it!!!

Reviewed by bob from UK on 21st Oct 2010
extremely good value

Reviewed by Emma from UK on 15th Oct 2010
Sad thing about this phone is that I really do love it - the qwerty keyboard, the Internet access, and it just has that look about it! However, it does have major problems in terms of texting. I've had mine since Christmas and my inbox has been full a lot of times. To solve that you just delete all the messages in your inbox, reset the phone and it's fine. But, recently my texts have just been sent to my outbox and refuse to send. Even the bloke at the Orange shop couldn't tell me what was wrong with it... I wouldn't buy this phone. But I can understand people who love it, for the first month or so it's brilliant :)

Reviewed by sarah from UK on 14th Oct 2010
rubbish phone. spent 120 on it.... always freezes and flicker,blue screen or shuts off! ive had it over a year now and sticks everyday ;/... so annoying. never buying lg phone again. SERIOUSLY DO NOT WASTE YOUR MONEY ON THIS PEOPLE.

Reviewed by Kyle AUS from UK on 13th Oct 2010
Good phone, battery lasts long if you're not talking or browsing the web all the time, camera takes good quality pictures if the camera and target are still and in sun light. Email has a bug that makes it pretty much unusable, first email you receive is unreadable if another gets sent it then becomes unreadable and the previous one can now be read. it can multi task with that round app button thing windows version of ALT+TAB. It doesn't play videos well if you put your own on it, they cut out after a few minutes if it did play them i would give it an extra star as it would make a good little movie player with its clear bright moderate resolution screen. browsing the web is easy, on screen buttons can be small at times as it loads normal websites some times, the browser is anoying pops up and goes away when you want/dont want it. with an audio adapter and 8 gig memory card i use it as my mp3 player its great, runs about 8 hours playing music until it runs low on power. the back lit keyboard is godly, well positioned easy to thumb type, if you dont need it you slide it way. overall this phone is let down by its operating systems glitchyness, and a lack of processing power that side it is near perfect for an average user.

Reviewed by clo from UK on 7th Oct 2010
worst phone ever. being sent away for the 3rd time in two months,

Reviewed by Emma from UK on 1st Oct 2010
I've had both this phone, & it's previuos model, the ks360, & this phone is nothing compared to it's previous model! So if your going to buy this phone, rather go for the previous model!

Reviewed by AJXX from UK on 25th Sep 2010
Initially after reading reviews/horror stories I was almost not going to buy this phone - however 3 months later I'm extremely glad I did. It is one of the best phones I have ever owned, the build quality is very good and the slider works flawlessly and is very sleek. I have not experienced one single 'freeze', 'blank/blue screen' or any cases of not being able to send tests. I would recommend this phone to anyone, p.s. I picked mine up at Argos for 60!

Reviewed by bob from UK on 20th Sep 2010
best phone in world. to make txting work when it doesnt delete sent messages and inbox!!!!! it works

Reviewed by Becky Johnstone from UK on 14th Sep 2010
Not happy at all with my LG520. My Mum bought if for my birthday and been nothing but trouble. I very often never receive any texts, or I get them 3 months later. It freezes on me and cut out on calls etc. Wish not bought it - not cheap. Much better ones on the market for same price. My Mum has the best a HTC. Never buy a LG again

Reviewed by Frances from UK on 14th Sep 2010
I'm am 12 years old n I had this phone round 2009 n 2010.I was so happy when I got this phone then I get use to it n it was boring I tell you. I mean If u download a song n wnt it as ur ringtone when you get a call ur still gonna have the ringtone it orignally had. n it doesn't come wit aim or anything. I have 2 pay 4 the internet which is really sloow n stuff. trust me u have 2 get another fone , if ur a teen who neva had a cell be4 choose a samsung gravitiy or a sidekick those r wat ppl r using these days!!!!!!!!!!!!!!!!!!!!!

Reviewed by Chris from UK on 12th Sep 2010
I'm on my second replacement handset from Orange and less than a week into having it, it is doing the same thing...freezing when a text comes in. The screen stays blank, even when you open the slide. Orange are sending me a new SIM now, saying it might be that...Yeah right! The only good thing about it is the QWERTY keyboard. For the price plan I'm on, it's a shocking phone really.

Reviewed by Isabelle x from UK on 11th Sep 2010
Well at first , I thought this phone was perfect ! :) Apart from that its the fattest phone iv ever had ! But apart from that , it was good :) But a few months after I got it , it started doing this weird thing where I get LOADS of each text someone sends me and it wont ket me send texts ! It does this for about a week then stops , then does it the next month ! As u can imagine , very annoying ! My friend also has this phone , and she has the same problem , so I know its not just my phone ! WORST phone iv ever had ! I would deficiently not recommend it ! :) x

Reviewed by Yvonne Johnston from UK on 9th Sep 2010
I really loved this phone did everything I wanted it to, brilliant to text,menu and screen's really easy to understand and use, crystal clear reception, the person your talking to could be in the same room. Unfortunately a few weeks ago the screen started to freeze on me, then it would work for a while and freeze again..now the screen doesn't work at all ..I have requested help via email on this site and I'm waiting a reply..hopefully it can be repaired as at the moment I'm using an old mobile which I hate..I've given this three stars becuase of the problems I'm having ..would have been five,as when it's working it's a fantastic phone

Reviewed by Natasha from UK on 5th Sep 2010
I have had this phone for a year now, i love it but it does go slow when sending texts all day everyday, and the screen does black out every now and again. It is in repair at the moment tho as the touch screen completely stopped working. all in all I would choose this phone over a blackberry any day though lol.. but I have no other issues with it than what I just said, Ive never used a stylus on it and it still worked perfect.!!!!

Reviewed by arafat khot from UK on 5th Sep 2010
my phone is exccedinly well love the gps and gaming also the web browsing and many more. i would say anybody who brought this phone would be shocked from what it will do. truly iwould say it like the future phone so coooooooooool

Reviewed by Jasmine from UK on 4th Sep 2010
I got this phone as a present in January to replace my old KS360 and it's definitely lived up to expectations. The QWERTY keyboard is fast and easy to use and the mix of touch screen and keyboard is a brilliant combination. I'm on pay as you go Orange and the music, game and texting apps they provide look and work very well with the phone. Internet is good on the whole, and the fact you can open two tabs at once is really useful. The camera effects studio thing is also amazing. I haven't really experienced any major problems, a blue screen once, occasional freezing, but only when I've tried to do too many things at once. Only thing I would say is that, although your meant be able to go on you-tube, you can't really watch any videos on it as it takes ages loading, buffering and then eventually sound and audio is crackly. But apart from you-tube all is good. 4 stars for definite. PS - I'm posting from on my phone. Yeah, impressed now?

Reviewed by Stevie. from UK on 2nd Sep 2010
Sorry to say I am dissapointed with this phone. There almost no compatable games or anything you can find for it, (which work properly with proper touch controls). If you record any voice recordings, it can't tell the difference between them and your music, (so you hear your voice recordings as music tracks while playing your music). I also agree with pretty much everything the previous poster said as well. And yeah, the sound/music quality on Nokia phones are alot botter.

Reviewed by winzar. from UK on 29th Aug 2010
i have had this phone for almost a year now. i got it for my birthday in december. overall this is a decent phone, that doesnt lack much. a good 3.0mp camera, good qwerty keyboard, good menu system etc. bad things are, the gw520 is slow, however when you've deleted some texts messages it runs faster. i have had to change this phone 5times -not even being sarcastic! it has been a good phone, but im not reccomending it. i am now getting the samsung diva s7070.

Reviewed by keith from UK on 27th Aug 2010
i just got this phone . i like it , but i can not acces the internet, every thing i try it says check browsing settings

Reviewed by phonewizz from UK on 22nd Aug 2010
ive replaced my lg ku990i with this phone, a lot of people thought i was a bit bonkers for doing so. ok, so it doesnt support video calling, those of us who are lucky enough to have the internet, dont need it, so i was happy to make this sacrafice. also the camera doesnt have a zoom function on it, but that didnt bother me either, the fact that i can text using the qwerty keyboard, without fear of damaging the screen, (as i did on the viewty) and with it having similar functions to my pc keyboard i rushed to buy it. i also owned the lg ks260, but i found that i experienced many faults with that one, when sending a txt using the qwerty keyboard it just couldnt display charcters as fast as i was typing them. this has quite a few handy apps, i cant really explain in detail what they all do as it would take forever, overall i would recommend this phone to my friends. some people say it crashes a lot, but as yet nothing that ive done has caused this to happen, maybe im one of the lucky ones. ok, so its a bit slow when you want to bring an app to life, or you go to delete a txt etc, it takes quite a while for the phone to do what you want it to (2secs). as for the music player, ive found that if you avoid going into the "music logo," in the entertainment section, and go directly to your memory card, its comes up in a flash, you dont have to wait for ages for the phone to update your tracks, artist, albums, genres etc. which can be annoying. your music is there just as you put it on your memory card via your computer. overall the only qualm i have about this phone is that if i want to delete something, it takes a while to do so, as stated above, but... as yet, i cant find anything else to gripe about, im very satisfied with this phone, and i was very happy to replace my lg ku990i for it, (some would disagree). if your not sure, to avoid disappointmtnt, dont buy it, i just went for it, and im 98% happy with it. i only deduct 2% for the speed of things. im a happy customer so far...

Reviewed by cazza from UK on 21st Aug 2010
I've had this phone about 8 months and get on great with it, touch screens really easy to use and fast. I hardly use the qwerty keyboard as its so fast texting using touch screen. The phone does get a little slow if it has 60 or so messages in the inbox, but i regularly delete them so dont have a problem.It holds about 30 photos and one movie, about 5 songs. If youre the type who wants a phone to store alot of music, photos, and lots of messages then you'd be wise to also purchase a micro SD card with this phone to expand the memory, theyre only 5-10. I love this phone, i always bought Nokia before, only complaint is it looks plasticy rather than shiny or expensive.

Reviewed by Glenn Forbes from UK on 15th Aug 2010
I got this phone two days ago. I get no signal whatsoever. It turns off randomly. The keyboard rocks. The text and calls volume dosen't go high enough. Am taking back tomorrow...

Reviewed by Kelly from UK on 14th Aug 2010
I got this phone for my 18th bithday about 2 days ago. its a pritty good phone, the keybored is alright and you get use to it pritty fast but there are bad things about it. e.g. the phone frezzes the screen cuts off and the screen sometimes flickers. but other than that its a alright phone

Reviewed by Jake Shields from UK on 13th Aug 2010
I nagged my mum to purchase this phone for me when it first came out, because of the 182.99 price tag, it meant she had to open up a contract. I recieved my first handset in October09 and it broke within the first week, the internet would freeze contstantly, meaning the phone was totally usless, unless you took thee back off, which is pathetic as it has HSDPA. We trapsed back into the store to recieve another handset that day, and within my mum going around New Look, we were back in the store as it had frozen again. I then recieved another handset which lasted 4 days before we were back in the shop, this time due to sms, and mms, not being sent. As we were now regulars in the O2 store of Boston, the manage came out, and suggested that i try a different hand set, as i would only be able to have it fixed if anything went worng. So i chose the Nokia 5800 XpressMusic. of which i have had to be fixed once, due to sms not sending and the screen freezing, however once it had been fixed, the handset is still in use today. I hope to get the Sony Erricson Vivaz Pro, as the LG GW520 had a comfortable keyboard, of-which i enjoyed, and now miss. POOR PHONE

Reviewed by Cristina from UK on 10th Aug 2010
ive had this phone for a month and a half and it's really annoying..i cant send picture messages which is stupidddity i dont recommend it it's not even meant to be sold in the u.s

Reviewed by Jemma from UK on 30th Jul 2010
Had this phone for a month now never had any problems really easy to use very good love it

Reviewed by Jimmy from UK on 24th Jul 2010
This phone is useless, it keeps crashing and is really slow

Reviewed by Em Lockham from UK on 21st Jul 2010
Fab phone. Bought5 sept '08 no problems since. Amazing touch screen with added bonus of Qwerty Keyboard!!!!!!! I luv the LG GW520!

Reviewed by ellie norton from UK on 11th Jul 2010
i hate this phone!!!!!!!!!!!:(

Reviewed by alexemm from UK on 10th Jul 2010
this is an alright phone if youre not looking to spend say over 100, but it does get annoying after a few days. i think that the operating system that this and other LG phones use is poor and slow. the internet browsing is slow even though it is 3G and when you are on websites you have to keep resetting the zoom as the page kept zooming out on its own. the QWERTY keyboard comes in VERY handy for texting and the email is easy to use too. you can also have youre texts in a threaded view so it looks like a conversation like on an instant messanger. as i got this from the Orange shop, i got orange messenger. this was not much use. when i was having conversations with my friends it was littered with errors. the facebook widget i got from Orange was useless too. the camera was pretty good, better than the LG Cookie. i am going to give this phone 3 out of 5 as it is a good phone but its not for me.

Reviewed by gigi from UK on 3rd Jul 2010
get a grip every phone has its FAULTS

Reviewed by hayley from UK on 3rd Jul 2010
this phone is amazing it is so much better than the tocco lite which was my previous phone which had so many faults. i have droped this phone millions of times and iv only had it for a mouth but it works just as well all i got from itwhen i droped it was a minor scratch.the qwerty keypad makes it easier to use and the touch screen is very reliable. it sounds gr8 and looks it to. perfect phone for a text adict. an afordable perfect phone. so just go by one !!!!

Reviewed by lana from UK on 29th Jun 2010
iv had this phone for about 4 months and it takes good quality photos but on my friends fone they can change the colour of the picture to normal to pink purple blue ect... and the other thing is that when you try opening phonebook it opens messages.The other thing is that the earphones hurt my ears.The quality of the sound when your takin to someone on the phone and its rubbish.im getting a new one soon. i wouldnt recomend it

Reviewed by lucy from UK on 24th Jun 2010
this phone is a let down, it wont let me send a text always crashes and is slow to use LG phones are really bad.

Reviewed by summer from UK on 20th Jun 2010
the keyboard is great and very easy to text with. i did brake the screen, when something hit it, and its very hard to replace!slightly slow when openeing text, but great otherwise!!

Reviewed by Matthew Brocklesby from UK on 30th May 2010
I got this phone yesterday from O2, and i absolutely love it! texting is a joy, but just one down side, when i purchased it from O2, the phone came with no PC suite software :(

Reviewed by S.K from UK on 19th May 2010
Good points: Keyboard is generally good, it's a QWERTY and the slide out mechanism is well made, Camera is surprisingly good, Sounds and interface are quite pleasing Bad points: Livesquare is very poor, does not work properly, contacts are listed as others and have no correlation with who has actually contacted you Call history is scrambled, Phone freezes, Small message storage (500 texts) with multiple problems with the phone as you approach this limit, External buttons sometimes stop working, Phone crashes, Inconvenient to type in numbers if calling a call centre, Browser is slow and not user friendly Overall this phone has a fun feel to it and is initially pleasing but its low quality and multiple glitches soon shine through

Reviewed by SEAN from UK on 9th May 2010
keyboard is one of the best on the market the phone does freeze but no less or more than any other touch phone BUY IT NOWWW!!!

Reviewed by Pickle from UK on 6th May 2010
i got my phone at xmas it keeps freezing, the battery dies really quickly, it takes forever to load texts, the screen saaver hass a habit of changing its self, the volume button on the side is so annoying and the keypad and call (red and green ones) keep refusing to type or do anything i hate this phone it is the worst just dont buy this phone

Reviewed by Ben from UK on 29th Apr 2010
this phone is rubbish!! the "send" button wouldnt work, so just tapping at it getting very aggrovated it finally sent 327 messeges to my friend he had the same phone and that broke from all the messeges garunteed it was my fault, but this phone is cack do not buy it

Reviewed by Ryan from UK on 28th Apr 2010
Absolutely rubbish phone. Has multiple faults such as freezing, refuses to send texts, inconvenient internet browser. The only good feature is the QWERTY keyboard. Short battery life. I have had the phone for about 6 months now and have already replaced it twice. The phone doesnt have enough internal memory to sustain its own functionality and scrambles the screen when switching from one menu to another. DO NOT BUY THIS PHONE.

Reviewed by Me from UK on 26th Apr 2010
I love it!!! I have had it for months and have had no problems. I have read about loads of problems people have had when I have had none... I lovee itt soo muchh!!!!

Reviewed by Tash from UK on 25th Apr 2010
Ive had this phone since about november and got it because of the qwerty keypad which I absolutely love. However its pretty shocking. Ive already replaced it once because it kept freezing whenever I tried to send texts, and yeah I had the same problem as a lot of people that pressing 'send' just didnt do anything. These problems happen because its text memory is very low even though on the overall system memory it says I have used hardly any. As soon as it gets to about 350 texts in your inbox, all kinds of problems start happening. So id defs avoid it if you are a big texter.

Reviewed by S-McF 89 from UK on 20th Apr 2010
I'm gutted, loved this phone when i got it, which was literally about a week ago and now the texts aren't working and it keeps saying emergency calls only. anyone have a clue how to fix this?

Reviewed by aimee from UK on 20th Apr 2010
this is a really poor phone the only good feature is the qwerty keyboard the battery life is bad (around 7 hours)also it often says in the livesquare section that people have rang me when they havent :/ another fault is that the charger often frays at the plug and iam having to buy another after only buying it three months ago a friend of mine has had the phone for six and is onto her THIRD charger. so please please dont buy this phone.

Reviewed by sophie from UK on 20th Apr 2010
this is a great phone , simple to use and great with the querty keyboard. i really love the way it looks and the touch screen is nice, altough this phone is a bit on the chunky size as well as weighing quite alot. i had alot of trouble with this phone to start with, i have been through 4 of them it wouldnt let me send texts it would work for around a week and then break. it has been working for 2 months now this one but i am waiting for it to happen again because the keyboard is already going a bit faulty. also it takes ages to set the phone up onto the computer and setting it up 4 times really wasnt great. but i do really like my phone and i find it practical and fun to use the querty is a real bonus, as well as the battery life being fantastic. hopefully my review has helped

Reviewed by Kim from UK on 15th Apr 2010
im on my second one of these phones because my first kept freezing and the screen kept going blue, which meant i had to keep taking the battery out and restarting my phone. but my second one has definitely been better even though it does still freeze on the odd occasion there has been no blue screen as of yet *fingers crossed* i find the touch screen easy to use and the keyboard is my favourite feature. it does slow down a tad when you have alot of music and pictures on your phone but i still love this phone and would recommend to everyone. :)

Reviewed by ~~~~~~~~ from UK on 11th Apr 2010
I love this phone!!!!!! get one!!!

Reviewed by kenzie from UK on 10th Apr 2010
this mobile is the worst mobile i have ever had, so i advise you not to get it as it freezes,take at least 2minutes to read a message, and turns off randomly, so don't waste ur money !

Reviewed by jenny from UK on 6th Apr 2010
i bought the lg gw520 a couple of months ago, for the first couple of weeks it was great! however, it does crash on me quite a few times, though its going away now. the features are fantastic and ive got dolphin as my package, so that makes it even bette (i get free internet and 300 free texts). i hope that you decide to get it soon and im gonna rate it 4 stars.

Reviewed by Tahli from UK on 4th Apr 2010
I'm sick of this phone. Won't send texts, no matter what I do about it. can't use the touch screen, the buttons are small. Warranty has ran out and I spent 3 months saving up for it, it does nothing now.

Reviewed by me. from UK on 2nd Apr 2010
i bought this and it was good for the first week after that there was many problems, wouldnt be able to text, touch didnt work, reseted all settings, wiped out all the memory, wouldnt turn on. i took it back many times but it is still not fixed.

Reviewed by P from UK on 29th Mar 2010
I love this phone. -I got it for Christmas and it has never broke down. -It is really good for text messages. -So far I havent had any problems with it so I hope I never do. -It was well worth the money and the wait. -I recommend it to anyone who likes texting.

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