|In a nutshell|
Date: January 2016
iSupplyEnergy offers competitively-priced gas and electricity - in particular its 12-month fixed-price tariffs with online account management and paperless billing.
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Asked by Lavis
on 6th Dec 2016
Reply by S21
on 6th Dec 2016
Hi Lavis, ISupplyEnergy's customer service number is 0330 202 0298, 9am - 5pm, Monday to Friday, excluding Bank Holidays.
ISupplyEnergy user reviews
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Average rating from 5 reviews:
Reviewed by Gerald C.
on 29th Nov 2017
I am coming to the end of my first year with iSupply. It is quite clear to me that they prefer their customers to do everything via the website and that is how they can keep their prices down. The website is perhaps it bit clunky to navigate but you get used to it and if I can do it at 81 so can you. There is a helpline but I have never needed to use it so cannot comment on it. I have just renewed for another year after checking with a comparison website - it was not worth switching to save £30/£40 a year. So - subject to the above comments - I can recommend them.
Reviewed by Helen
on 13th Feb 2017
What a horrible, rude arrogant sales man I spoke to today, just because he couldn't be bothered to discuss my interest in switching over the phone and told me to find the information on their website. I said I wanted help and advice over the phone and he still insisted I get this information from the website and was not having it at all, his tone of voice, his attitude and his manner, well, he makes my blood boil just thinking about it. Needless to say, I will not be switching over to them, they are not worth my money with staff like that!
Reviewed by Philip
on 9th Sep 2016
Shocking customer service.
Useless billing systems.
I've been with them for 2 years - first year was ok, second year however has been chuffing awful. They managed to under bill me the first year by 150 ish quid (even with meter readings...), no problem me thinks - the under payment will just get paid back over the next 12 months at £12-13 extra per month - no chance.
The billing system will not let you the customer decide any direct debit amount -EVER! It took 9 months of trying to get the DD amount increased before the computer system decided that the amount would not get paid off in time so doubled the direct debits that I had been paying...
It took me a month of chasing and haranguing before a "manager" would even deign to even attempt to sort things out for me.
They were cheap once but even that advantage has gone.
Reply by Alison
on 1st Nov 2016
Hope you don't mind me asking, but when they upped your DD how much warning did you get? Or did the 'manager' let you know, when you finally tracked him down to complain?
Only asking because the 1st year is generally not estimated very well, so there's usually a hike up in payments when they actually experience how much fuel you're using.
But some suppliers let you know that the DD has gone up, after they've already done it. Then leave you playing the 'sorry, wrong department/ leave you on hold for 1/2 an hour/we'll get back to you' game to wear you down, so you're left paying higher DD for ages.
Also, are you still with them, and have they improved their 'like it or lump it!' System?
Reviewed by Chris
on 6th Mar 2016
Just renewed my annual electricity contract with this company. They are the cheapest supplier for the second year in a row according to uswitch. No problems with billing, switchover, etc. Just simple cheap prices.
Reviewed by Steve
on 21st Jan 2016
I have been with iSupplyEnergy for two years now. I was reluctant to move from EDF, because I didn't know if I could trust one of the new energy suppliers. However, I needn't have worried. Despite having a silly name, iSupplyEnergy has been great. It was very easy to switch from EDF, and I submit my own meter readings online and get online statements. It's very easy, and I would encourage others to try. I have saved a lot of money by making the switch.