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iD Mobile

 In a nutshell  
 

Last updated June 2017

iD Mobile is a virtual mobile network from the Carphone Warehouse and operating on the Three network.

Today's best buy: Sim Only 5 a month - 1.5GB 4G data, 250 minutes, 5000 texts from iD Mobile (£5.00)



 

Summary

Carphone Warehouse launched the iD Mobile network on 12 May 2015. It's a virtual network running on the Three network, and offers the following benefits:

The 2016 Which? mobile customer satisfaction survey found that 8 out of 10 customers would happily recommend iD Mobile.

From 15 June 2017, all iD Mobile customers on Pay Monthly, Sim Only and Pay As You Go plans have the ability to "Roam Like at Home" and use their UK minutes, texts and data in 50 destinations worldwide.

Best buys
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Sim Only 5 a month - 1.5GB 4G data, 250 minutes, 5000 texts
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iD Mobile
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User questions

Got a question? This is the place to ask it!


Please don't ask a question that has already been asked. Duplicates will be removed.

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Give additional information so that other people can understand and answer your question:

What is the £1.25 charge from an 84010 text charge on my bill?

Asked by Nickie from England on 19th Oct 2017
I have had an item on my bill since April under Text Messaging from 84010 for £1.25. ID told me it was the RSPCA but their subscription charge is £3 or £5 and say my number is not on their records.
They did tell me it was a service charge not a subscription charge so I looked in My Services but and wonder if it is anything to do with Extra Usage Charges, but there doesn't seem to be any explanation of what Extra Usage Charges are.
Can anyone give me any advice on what it could be.

Reply by iD Mobile Support from UK on 19th Oct 2017
Hi Nickie, this could be related to txtparty.co.uk. You can contact them to cancel the service if you wish.

iD Mobile

How do i know if i have the takeaway plan included on my contract?

Asked by Charlotte from England on 13th Oct 2017
Im going to america in a week and need to know if i have the takeaway plan included on my phone so that i can roam for free using my normal allowances! I pay £27.50 a month for my phone and get 2GB data, 600 minutes and 5000 texts. Also on my online dashboard, underneath my photo it has my name, then my phone number and then it says 'takeaway - £27.50' so does this mean its defintely included?

Reply by iD Mobile Support from UK on 19th Oct 2017
Hi Charlotte, if your dashboard shows you are on a Takeaway plan then you can use your inclusive allowances in America. Contact us online if you need any further help.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Need list of non-chargeable numbers?

Asked by Ram from UK on 10th Oct 2017

Reply by iD Mobile Support from UK on 19th Oct 2017
Hi Ram, standard mobile numbers and standard landline numbers beginning with 01, 02 and 03 are included in your monthly allowance. 0800 numbers are free to call from the UK.

iD Mobile.

See all 157 questions

iD Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it, and please ask questions in our User Questions section above. Please do not use swear words or offensive language, and please, no advertising!

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Rating:


Average rating from 533 reviews:

Reviewed by Roly from UK on 16th Oct 2017
To all the folks below and ID mobile, all the hundreds of complaints "do ID mobile ever learn" ? I think not, same flannel to everyone we are looking into you problem, contact us on Facebook, social media, never tried that myself nor want to.
As for phoning Africa, trust me and all the others "DO NOT BOTHER" ! Rude inept people, where do you hire your staff, from the roadside daily after all that is the practice in South Africa !

Scooby below has the right solution, direct contact by e mail for proof then court action.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Roly, we offer contact on social media as an alternative option if you've had difficulty speaking with someone in customer services previously. If you have an issue you'd like us to directly help you with, please try getting in touch on social media as the email provided is not the correct process and would not receive a response.

iD Mobile.

Reviewed by John L from UK on 15th Oct 2017
I have spent hours trying to get mobile data working on my wife’s phone in Italy. Roaming is activated and the APN settings are correct, and all customer care could say was that id doesn’t guarantee that the phone will work abroad. But funnily enough the phone is on the Italian id network. And my wife has had the same problem in France and Ireland. Customer care people are invariably rude and don’t have a clue about what they’re doing. And using Wi-fi, the ID Mobile help and advice pages are not accessible. It’s hopeless. Don’t bother with this network.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi John, if you are able to connect to a network, make and receive calls and use texts, the APN settings are the most likely issue. You may need to delete the existing settings and re add them if they appear correct on your phone.
You may also need to check that roaming is activated, both on the iD app and also your phone.

iD Mobile

Reply by John from UK on 20th Oct 2017
Thanks, I’ve done all that already. Customer support said they would send me the APN settings (I used the ones I could find online) but they never did. Roaming is activated on phone and app. Can you please send the APN settings you think I should be using. And by the way, the help pages on the idmobile website are not accessible using Wi-fi here in Italy.

Reviewed by scooby71 from uk on 15th Oct 2017
For everyone having issues with over billing, incorrect tariffs, data charges etc you should email the following people:

FSEscalations@dixonscarphone.com

If you have coverage issues then they can't help as it is the CUSTOMERS responsibility to check coverage in their area BEFORE signing up to a mobile network, sorry but that's the rules and law.

I initially emailed the Carphone Warehouse CEO, their marketing department and their affiliates to complain about the ID service.

When I threatened to go to their marketing partners with copies of their customer service responses they dealt with my complaint quickly and I had my two contracts cancelled and all payments refunded.

However I did have to hand back the mobile handsets but was glad to do so.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Scooby71.
We're glad to hear that your issue was finally resolved, however, it is not a requirement of customers to check coverage before the purchase although this is recommended. We provide a 14 day returns period after purchase to test coverage and return the contract if necessary.

If you use the service for a period on months then we would need to investigate why coverage issues occur for you.

The email you were contacted from is not an proper escalation route for iD Mobile so any unexpected contact may not receive a response.

Reviewed by Figger from UK on 12th Oct 2017
ID Mobile operates in the same way as a scammer.

They offer what appears to be a good deal. The moment I switched my data usage massively increased with no change on my side. When I contacted ID mobile to change my package as the initial one was not suitable they said I cant do that, I can only top up a gigabyte at a time, which would increase the plan massively. I told them there deal will not work for me and I gave them notice to cancel. They did not cancel and kept charging me, month after month. When I cancelled my DD they sent bailiff to keep collecting for providing no service as I had already left them within the first month and then gave me a bad credit rating my leaving the 30 day rolling contract as consistent missed payments.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Figger, data usage can be tracked on most phones and also using our app. You may have been able to tell what app was responsible by checking your phone.

We can make changes on our 30 day plans unless you were already active with our highest allowance.

If you have requested to cancel your plan, this would be done with 30 days notice.
If this was not completed as expected please send us your mobile number and we will investigate this for you.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Sadhana from Scotland on 12th Oct 2017
Honestly don't get trapped with this network , looks pleasing not very bad service not worth the money .Im repenting for having joined them .Their customer service terrible waste of time. They end up giving u a bad credit rating even if one payment is delayed or because a direct debit was not arranged.Im trying to resolve it but to no avail.its like talking to deaf people .i was in credit with them still.... they managed to contact the debt collectors.Never experienced anything like this before.
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Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Sadhana, we're able to investigate your account and provide information if this helps to make things clear. Late payments may be recorded on your credit file, however, we would notify you of any overdue payments before taking this action.
Only if a payment remained unpaid for a long period would it be passed to a collection agency.

Please use Facebook or Twitter if you are able to provide us with some details to check on your account.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Carlos from UK on 11th Oct 2017
It was horrible and not over yet!! I was never able to send texts with iD wasted many calls to customer care and visiting carphone warehouse.... CW recommented I cnacel the monthly contract and leave iD when 1st month is over. ID not are refusing to cancel my contract and they owe me money for a 2md sim that never worked as the problem was at their end.
Do not risk using iD ever not matter how cheap!!! Because it is nasty!!!
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Carlos, it seems less than ideal that you were advised to cancel the contract to try to resolve the problem with texts.
If this has not been sorted please get in contact with us so we can help.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by M.GASKELL from England on 5th Oct 2017
This is cheap service and it is rubbish ,I took on a 24 month contract in February 2017 and when it expires I am out my handset is a HUAWEI ,all part of the rubbish deal.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi M.Gaskell, we do offer smartphone deals from £5/month however you've not mentioned what issue you had which would cause you to rate our service as rubbish. Please get in touch with us if you need any help with a problem.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Michelle Jackson from United Kingdom on 28th Sep 2017
Well below a poor service. Could rarely make or receive calls in the Derbyshire area. Never got onto the Internet at any time whilst my data was switched on. Complained for months that I was paying for a service I wasn't receiving. Is that even legal? Was promised they would get back to me in regards to these matters month after month. Eventually I refused to pay the bill and they served me with a bailiffs letter if I refused to pay within a certain period. Thoroughly peeved with the whole service. Would definitely not recommend this company to anyone. I'm surprised PC World is even providing their Network contracts to anyone at any price.
Rating:

Reply by iD Mobile Support from UK on 10th Oct 2017
Hi Michelle, how long have you had a problem with coverage? Have you ever tested your SIM in a different phone since you've experienced a drop in reception?
If you can contact us with your details and the area (postcode) you're having this problem we can investigate.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by JB from UK on 27th Sep 2017
Phone not picking up network in West Yorshire(Leyburn). Reported this to Carphone Warehouse and tried to get out of contract. Useless manager Chris in Eldon Shopping Mall in Newcastle had no idea or technical knowledge so could offer no help with problem. Emailed ID network to complain that the phone was no good to me with its lack of coverage but they will not end contract under any circumstances( it would be easier to leave the Mafia.)They are totally uncaring people who are only interested in collecting the monthly payment and offer no customer service at all.
Rating:

Reply by iD Mobile Support from UK on 10th Oct 2017
Hi JB, we do understand that not receiving service on your phone can be very frustrating; our 3G network covers 97% of the UK population.

We would like to check your account to see if there are any reported problems within your area. Please contact us via our social pages https://www.facebook.com/idmobileuk/ or @ID_Mobile_UK.

Reviewed by JT from Uk on 23rd Sep 2017
AVOID AT ALL COSTS. Owned by Carphone Warehouse so no surprise salesmen are pushing ID. No-one did a postcode search at the point of sale so I'm stuck with little or no coverage at home and they won't let me out of contract! Customer service pitiful! Carphone Warehouse just fob me off . PLEASE PLEASE anyone else reading this that is thinking of taking out an ID contract, DO A POSTCODE SEARCH ON THEIR SITE FIRST. Wouldn't want anyone else to have the stress, upset and frustration I have!
Rating:

Reply by iD Mobile Support from UK on 10th Oct 2017
Hi JT, we are very sorry to hear about the problems you have been experiencing with the coverage within your area. If you'd like to cancel your iD phone plan or return an item, please see below for more information.

We have a 14-day returns policy for in-store purchases, and a 30-day returns policy for anyone who purchases from idmobile.co.uk or via the iD telephone sales team (and uses our postal return service).

If you would like further help please contact us via our social pages https://www.facebook.com/idmobileuk/ or @ID_Mobile_UK

Reviewed by arj from england on 22nd Sep 2017
Its cheap and good. Very satisfied. Can chexk and keep in controol all minutes, data and mesages.
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Reviewed by N metcalf from Uk on 20th Sep 2017
After 21 months phone died, tried to get help but told unable to upgrade yet, asked to. Start a new contract but told old one would still have to be paid in full , no help what so ever so have gone elsewhere.
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Reply by iD Mobile Support from UK on 10th Oct 2017
Hi N Metcalf, we do understand that having a phone that doesn't work as it should, can cause a great deal of inconvenience.Depending on which handset you have you may still be covered under the manufacturer warranty.

We are sorry that we had been unable to upgrade your account when you had requested. If you are on a 24-month contract you can upgrade 60 days before your contract is due to expire. If you would like to speak with an expert please contact us 0333 003 7777

Reviewed by C. Daglish from UK on 18th Sep 2017
I have not felt the need to submit online reviews for any company, despite having variable customer service over the years. However, I would like to share my experience of ID Mobile over the past four weeks – truly the worst customer experience I can remember in thirty years.
The problem was straightforward – a porting error, resulting in calls to the “successfully ported” ID mobile number being received by the (deactivated) Tesco mobile number. Landline calls and calls from mobile networks were received on an old phone with a deactivated SIM card. My tech savvy son soon told me the problem – the “successfully ported” number was still registered to the mobile network carrier associated with Tesco, not ID mobile. I told ID Mobile about this.
Easy to explain and rectify? One would think so, but 22 email conversations were required to solve it (emails to/from ID mobile). Don’t even try Customer Service (even though every single email reminds you to call 7777 for help, even when you tell them in an email that you don’t wish to be told this!), as you cannot speak to the technical team. Even when I said I wished to make a formal complaint, the response was that complaints are dealt with internally (by whom? with what result?). I gave up calling Customer Service so that at least I would have an email trail of evidence.
Replies to emails were robotic, often ignoring the straightforward points made; requests for information were also ignored (e.g. to whom should I complain). ID Mobile repeatedly said the number has been ported successfully – I even told them to do a number search using an online carrier checker (e.g. textmagic.com). Nothing would convince them otherwise.
Only the request for a letter of deadlock, which would allow me to complain beyond ID Mobile to the relevant ombudsman, seemed to wake up the company.
About four weeks later, Three investigated and solved the problem. I asked ID Mobile for a refund, given that I had been paying a monthly amount for a number that would not accept incoming calls. Their response? “We've finished investigating your account query. We can confirm that there were no errors on your bill, and no incorrect charges were applied.” Perhaps this helps illustrate my points above. Finally, my request again for a letter of deadlock (as a matter of principle) resulted in a £5 credit to my account (the monthly payment) – no offer of a goodwill payment despite the catalogue of errors and incompetence.
ID Mobile offer very competitive deals; unfortunately it is evident that this is at the price of effective training and efficient customer service. My annoyance is not with the fact that the porting went wrong, but with the incompetent manner of dealing with it. The sales team seems to be British based, but customer service is South African; the latter are simply not up to the job of supporting the company.
As said at the start of this review, I have never felt the need to do an online review before – perhaps The Carphone Warehouse (which owns ID Mobile) will see this statement and use it in training their customer service – they certainly need it.
Rating:

Reply by iD Mobile Support from UK on 19th Sep 2017
Hi C. Daglish, we're disappointed that this issue with, what sounds like a split port, was not recognised and escalated sooner, so that much of your contact and disruption could have been avoided.
We would not reach deadlock with a problem that we are still working to resolve but we understand the reason for your frustration about why it took so long. You case is currently being investigated.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Adam from UK on 18th Sep 2017
Why did I ever leave O2? Lost the ability for customers to leave voicemails for me some 4 months ago. Still not resolved even after inserting a new SIM. Reception is rubbish, as you have to stand outside to make/receive calls...when I could. There is obviously a massive technical problem at their end which they seem unable to deal with. My advice to you all out there, is to suspend your Direct Debit until any matter is resolved. If you are not getting what you took a contract out for, then there is a breach of that contract. Don't let the call centre bullies threaten you with termination fees etc, if they are not providing what you have paid for. When will this company be investigated on Watchdog or by Money Saving Expert etc. Reviews on TrustPilot are equally damning. If I could rate it 0 stars, I would.
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Reply by iD Mobile Support from UK on 19th Sep 2017
Hi Adam, we're aware of your issue and we're working to find a solution. Apologies that it has taken longer than expected to resolve this problem.

Reviewed by elle from england on 12th Sep 2017
absolutely the most terrible,unorganized,unprofessional worst company I'm dealing with at the moment if you are thinking about switching or taking up ID MOBILE PLEASE DO NOT AVOID AT ALL COSTS!
THEY ARE WITH OUT A DOUBT THE MOST SCRIPTED CONTRACT COMPANY I HAVE EVER COME ACROSS!!
so i started to use these people and i had a problem with sim i had asked them to send me a new one and apparently the lady had not press the complete button, OK i will go with that. 2 months later down the line i finally revive my sim after spending hours on the phone to them being on hold and not being picked up again just no customer service what so ever in the mean time of endlessly trying to get this sim every time i would call up i was told that someone would get back to me in 3-5 business days i had to call up every 6th or 7th day to find out that nothing has been done and that nothing has been noted and do they want me to now escalate my problem so to cut a LONG story short every time i call up they have not saved any notes and ask me would they like me to raise a note! now i have a sim with sim that i can not use because it will not allow me. i have told them about this and they tell me they can not do anything about this! i'm am fuming so i have asked them to terminate my contract free of change and then they ask me on what terms i say all of the above and they then turn around and say customer service is not signed in your contract!!! PLEASE AVOID AT ALL COST !!!
Rating:

Reply by iD Mobile Support from UK on 19th Sep 2017
Hi Elle, we're sorry to hear that you've had such a poor experience dealing with us and that it took an extended period to provide you with your replacement SIM.
We would like to find the calls that you've made so we can look to improve the service we provide.

If you need to get any further issue resolved please contact us through our social media pages so we can help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Krisztina from Uk on 7th Sep 2017
What a joke! There's something wrong with their mobile network, there's no information on their website. When I called the customer services they kept me waiting for 10 minutes then a guy picked up and before I could say anything he said they're closed and I should call tomorrow??? Stay away.
Rating:

Reviewed by Debbie from UK on 6th Sep 2017
AVOID AT ALL COSTS!!!!

Inept, cold customer services in South Africa, No capping at the start of the plan led to massive bills (I have three other phone contracts with other providers - not one of which bills me a penny over my contracted amount.)ID then introduced capping earlier this year - I put the cap, they are making out that the cap was temporary and have now charged me as if no cap was on.

Rating:

Reply by iD Mobile Support from UK on 19th Sep 2017
Hi Debbie, if you can contact us via our social media sites to provide some details of your issue, we'd very much like to investigate.
The cap can be managed using the app and should remain fixed.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Hayley from Kent on 6th Sep 2017
I have had no service for 2 months now at home. As it works when I'm at work they think this is fine and will not offer any discount for not getting full service. I'm in the process of now moving as they are extremely unhelpful. I'm not able to make or receive calls and texts from home. All they can say is they are looking into it. Not good enough.
Rating:

Reply by iD Mobile Support from UK on 19th Sep 2017
Hi Hayley, we can't guarantee coverage indoors unfortunately however we offer a 30 day coverage returns policy for connection purchased on our website.
We are also improving 4G calling to increase indoor coverage in many locations, but this is only currently available on certain handsets.
idmobile.co.uk/4g-calling

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Emma from Uk on 3rd Sep 2017
My daughter struggles to get wifi at home and not a problem for everyone else we are on O2, never any problems! But ID mobile not impressed with ! Called them as bill was very large, explained that she struggles to get wifi at home some they told me to switch on the wifi assist on mobile data. I have done this and still having a problem! So the reason for her very large bill is she has been using 4g instead of wifi ! Not impressed and wouldn't recommend IDMobile at all, not very helpful customer service either ! They have but a cap on now for me for £5 a month but it still doesn't solve the problem of wifi !???
Rating:

Reply by iD Mobile Support from UK on 4th Sep 2017
Hi Emma, if you are having an issue with WiFi on your daughter's phone then this may be a fault with the device or router. Simply restarting the router can often help with this as the network SIM is not a factor.
If the WiFi problem is the same in other locations we'd recommend you take the phone to a Carphone Warehouse store so it can be sent to our repair centre.

Reviewed by S R D Brooks from UK on 27th Aug 2017
I spent a week in France and was never able to access mobile data. Two calls to customer service failed to resolve this. There was no problem with my phone which got data as soon as I returned to UK. I am going to switch to another provider.
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Reply by iD Mobile Support from UK on 4th Sep 2017
Hi, if you have an issue connecting to mobile data whilst abroad but not in the UK, this indicates an issue with your APN settings.

If you are able to check the APN settings on your phone, the correct settings should be as follows.

Name iD
APN id
Username
Password
MMSC ht tp://mms.um.idmo bile.co.uk:10021/mmsc
MMS Proxy mms.idmobile.co.uk
MMS APN Username
MMS APN Password
MMS Port 8799

If you require any other assistance please get in touch.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by scott from United Kingdom on 26th Aug 2017
I rang ID mobile to cancel my contract which I thought they had done.
But after my mortgage fell through I found they hadn't and they marked my credit file.

When I contacted them they told me to prove I cancelled. What time and what phone I rang with.
To be honest my biggest issue is why they didn't contact me to tell me there was a outstanding balance cz the contract was not closed. They even let me open a new account which I still have today without terms there was arrears. Same address!!!
I said just to get the issue resolved, I would pay the balance if as they didn't tell me about the debt they remove the mark on my file. There answer was no, check the app next time.
Worst company ever.
Rating:

Reply by iD Mobile Support from UK on 4th Sep 2017
Hi Scott, we're sorry about the problem with your cancellation, however we have been able to contact you now to get this issue resolved.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by anna from uk on 17th Aug 2017
They start charging from order date but deliver sim 4 days later. 4 days lost !!! Apealing.
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Reply by iD Mobile Support from United Kingdom on 18th Aug 2017
Hi Anna, we're sorry to hear there was a delay in your SIM card arriving, this is not what we like to hear.

We appreciate that is frustrating when you are charged for services that you are unable to use; if you pop over to our Facebook or Twitter page and drop us a message, we will have a look and see if there is anything we can do to turn this around for you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Andy from Uk on 14th Aug 2017
Just came back from Corfu my phone worked fine but couldn't access internet without Wi-Fi I thought I could use my data allowance but couldn't get anything while i was wslking around very disappointed.
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Reply by Stephen from UK on 14th Aug 2017
I had the same issue in Spain recently, but fixed it by enabling data roaming on my phone.

Reply by iD Mobile Support from United Kingdom on 15th Aug 2017
Hi Andy, we hope you had an amazing time in Corfu!

Sometimes when our customers travel abroad they have trouble using their mobile data, the reason for this is normally due to their handset APN settings not matching the iD Mobile APN settings.

To check the APN settings are correct, please take a look at our website here:

https://www.idmobile.co.uk/help-and-advice/get-your-settings

If you have any more problems then please contact our Social Media Team over on Facebook or Twitter and they can help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Mike from United Kingdom on 10th Aug 2017
Apalling network coverage. Regular drop outs. Just 3 months to go and I'm back to O2.
Rating:

Reply by iD Mobile Support from United Kingdom on 15th Aug 2017
Hi Mike, we're sorry to hear that you had poor coverage in your area, we would never wish for customers to pay for a service they cannot use and understand your reasons for leaving. We hope O2 offer you the great coverage you need.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Roly from UK on 6th Aug 2017
I am a registered user ID mobile, I WOULD WARN ANYONE STAY AWAY FROM THIS COMPANY !

The first few months, took the 5 per month as agreed, now every month, spurious mystery extra charges now appear, when I query them I get told I called chargeable numbers (total rubbish) it was standard uk mobile, I complain then someone else, say the charge was for going over my limit, never once did I go anywhere near my usage for data calls or texts.

We ar paying for a cheap and not so cheerful service, that make up for low prices by cheating it's customers, many on this forum just suffer it, I for one will not, and unless my spurious charges are refunded with start court proceedings against ID mobile.

I don't use social media, and have no intention of calling your rude and inept staff in Africa.

I have found it is best to e mail their company then all is recorded for the court, It must be your deliberate policy to over charge, hoping that people will go away !

Is there a worse company out there ? I doubt it.
Rating:

Reply by Jan from Uk on 6th Aug 2017
Try contacting them on the 08000490250 number this is the one I usually use to get problems sorted.

Reply by iD Mobile Support from United Kingdom on 15th Aug 2017
Hi Roly, we are disappointed to hear that are unhappy and we would like to help.

Without looking into this we cannot be sure why you have been charged above your allowance, it may be due to extra data, calls or SMS messages being sent; if you would like us to look into this further then we would urge you to contact us via Facebook or Twitter.

If you do not have this already, we can set up a cap on the account. This would mean you cannot be charged anything over 5 on the account.

If you would like to discuss this further and allow us to help, please message us via Facebook or Twitter; we are normally able to respond within an hour and can fully investigate the issue for you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by nick bi from United Kingdom on 1st Aug 2017
I have a "No service" message on my mobile when I am at home and this has been the situation for nearly one month. Id technical have not managed to resolve the problem..i have followed all advice they have given including using G with no result..I have one year left on my service contract but am not receiving the service i am billed for..how can i resolve this issue. i need to be able to use my mobile from home.
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Reply by iD Mobile Support from United Kingdom on 2nd Aug 2017
Hi Nick, we are sorry to hear that you are having problems with coverage. Have you contacted our Social Media Team? They can escalate this for you and discuss your options for the remainder of your plan.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Glen from UK on 28th Jul 2017
Not impressed! My Mum was able to get a signal at home until early June. Since then she has encountered the 'unable to register' message and the phone has been next to useless which is compounded by having to pay for the privilege of having this useless piece of tech in the house! Option given by the service line - cancel and pay the 120 pound outstanding contract cost PLUS a termination fee! Are they joking, the signal is lost through no action on my Mum's part and they expect her to cough up money to cancel this contract and move to another provider. My advice - AVOID!
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Reply by iD Mobile Support from United Kingdom on 31st Jul 2017
Hi Glen, we are sorry to hear that your Mum started to experience issues with her coverage in June. We would like to have a look at her account and see what we can do to help, please ask her to drop us a message over on Facebook or Twitter and we will try to resolve this as quickly as possible. Thanks.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by A. Hildebrand from UK on 24th Jul 2017
I purchased my phone in August last year - I haven't been happy with the phone as the memory is 8GB and even with an SD card so much of the data and apps stored on my phone cannot be transferred to the SD card. The Android system itself is using over 4GB of the memory. My problem is that I do not even have enough memory to update the ID mobile app to check my allowances. I rarely use much of my data allowance but got 2 very hefty bills through claiming that I had used 70 and then 50. Called customer services but they were unable to help. I cannot wait for my contract to run out so that I can move to a proper phone network that will supply a phone that will actually work without charging me a fortune.
Rating:

Reply by iD Mobile Support from United Kingdom on 25th Jul 2017
Hi A. Hildebrand, it's a shame to hear that your iPhone memory is no longer suited to your needs, if the handset has space for a memory card then you should be able to purchase a memory card with bigger memory. You might just need to check the phone settings and make sure the phone is utilising the memory card storage and not just the handset storage.

We're sorry to hear that you have received two shock bills, if you would like to discuss these and arrange for a cap to be put on the account, please drop a message to our Social Media Team over on Facebook or Twitter. Alternatively, you can set up a cap by logging into the iD Mobile app.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by Ray Burn from United Kingdom on 2nd Aug 2017
I have exactly the same situation. Two shock phone bills and have no idea why and the app cap and data cap did not activate. ID customer service are no bell and the shop even less. Not happy. I am going to disable the phone until the contact expires and join another network.

Reviewed by Gavin Heard from UK on 23rd Jul 2017
Sadly, despite EU roaming supposedly being included this service simply will not work for me in France - tested ok in spain and Holland) for some reason I cannot use data in France, although calls and texts work. Support from ID sadly is appalling - a call centre with untrained staff going through a check list (yes I've turned on data roaming, yes I've turned off 4G etc.) Then it's "referred to the technical team" who just come back after a week and say there is no issue at their end. And that's it! The service doesn't work but somehow it's my fault so I'm left being offline whilst travelling.
After the third time of complaining I got a whole five pounds refunded - five! - what an insult. They offered to send a replacement SIM card to try, although that never arrived.
As I travel abroad a lot it has been an extreme disappointment and I cannot recommend ID mobile. I will be looking for a new company as soon as I can.
Rating:

Reply by iD Mobile Support from United Kingdom on 24th Jul 2017
Hi Gavin, it is disappointing to hear that you have had issues with EU Roaming during your time in France. There may be an issue with your APN settings that is causing a problem, you can check to see that your APN settings are correct here: https://www.idmobile.co.uk/help-and-advice/get-your-settings

ANother thing worth checking is which network you are connected to, in France you should be able to connect to the Orange, Free Mobile, BYTEL or BOUYGTEL network. Please complete a manual network search and see if you can connect to any of these networks.

If you are still having trouble then please contact our Social Media Team via Facebook or Twitter, they can have a look and see what they can do to resolve this for you as quickly as possible.


iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Zoe from Uk on 22nd Jul 2017
Can't make calls or texts - saying not registered- I am registered - anyone else having this problem. Very frustrating.
Rating:

Reply by iD Mobile Support from United Kingdom on 24th Jul 2017
Hi Zoe, it may be that you are having trouble with your coverage which is causing problems making calls or sending text messages.

You can check to see if there are any problems in your area by checking our coverage checker online, here: https://www.idmobile.co.uk/help-and-advice/coverage

If you are still having trouble then please drop a message to our Social Media Team, they can pick this up today and see if there are any outages in your postcode area. If there doesn't seem to be any work ongoing then they can help work out what the problem is and the best way to resolve it for you, as quickly as they can.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by John from UK on 14th Aug 2017
Having same problem no signal anywhere from 3days-9days at a time customer services keep saying technical fault but this has bin going on for 5 months?John from Newquay Cornwall.

Reviewed by C Shepherd from UK on 21st Jul 2017
STEER CLEAR AT ALL COSTS
I purchased a sim only deal with ID mobile for an elderly relative as an emergancy phone. Never did manage to get it working. As constant error messages while trying to register it.
Unfortunately elderly relative no longer with us so decided to cancel deal.
Seemed straight forward enough until I received a very rude phone call from CARS (Creditlink account recovery solutions) asking me to confirm my details even though they wouldn't say who the details were for. I then received a letter from them demanding 15 for an outstanding balance for ID mobile which I hadn't recieved a bill for. I paid this promptly and assumed that would be it.
I then received another bill from ID mobile for 16.92. I emailed ID and queried what this was for. Ooops they said that should only have been 1.92! Still not sure what they are charging me for.
As I thought everything was sorted with my previous payment I cancelled my direct debit.
I am now trying to pay the 1.92 but can not get through to customer services as I don't know the customer service pin they keep asking for. Nor can I phone then via the mobile as it is now cancelled.
I have now had several emails stating that all I need to do is phone customer services and completely ignoring the fact that I am unable to do this.
I can only assume I will get another letter from CARS if this is not paid soon. Which I would really like to avoid.
This is the worst company I have ever had the misfortune to deal with.
Rating:

Reply by iD Mobile Support from United Kingdom on 21st Jul 2017
Hi C Shepherd, we are disappointed to hear that you are having trouble after cancelling the iD Mobile account. So we can understand a little more about what's going on with your disconnection and why you have received a further bill, can you contact us via our Social Media channels? Our Social Media Team are available every day and will normally respond the same day.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by C Shepherd from England on 25th Jul 2017
No sorry I don't use social media.

Reviewed by Doreen from UK on 20th Jul 2017
Contract price 7.50 per month.

I am happy with service on my phone contract since entering a contract with iD - April last year which was for 2 years however since April this year after 2 weeks you alert me I am running out of data. The 1st time I thought maybe I had exceeded up, so I brought the add on. The following month I made sure I did restrict my use as a test, yet again the same message appeared after 2 weeks! I have come to the conclusions that the pricing has changed. Am I correct? I am not a high user really very occassionally use the internet only to look up addresses or phone numbers, only use to text infrequently, only use the mobile for daytime business calls & retrieve any voicemail messages. The latter two I never have to buy add ons.
Rating:

Reply by iD Mobile Support from United Kingdom on 21st Jul 2017
Hi Doreen, we are glad that you have had a good experience on the iD Mobile network. Our data charges have not increased, it may be that you are using certain apps that use more data than others or that apps are continuing to run in the background and use data. All apps can be shut down in the handset settings and this would stop them from using data when you are not using them. If you would like us to take a look at your data usage and see if we can find out what is going on, or advise on how you can use less data, contact our Social Media Team on Facebook or Twitter and we can help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by David B from UK on 11th Jul 2017
Be warned. id stopped collecting on a 4 direct debit I had in fact forgotten about. I then received threats of legal action unless I paid 7.50. I paid against my better judgement and 2 days later received a phone call saying I owed 7.50, when asked why I was told a further month had passed, a direct debit had been cancelled so it was now 7.50. I offered to pay immediately and was told non direct debit cost was 7.50 even though I hadn't cancelled it.
Be warned.
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi David, should there be any issue with your payment we would in the first instance notify you on the app and also by text message. We may also restrict your service if payment is still overdue.

Only if the payment was not made would it be necessary to send a letter to inform you about the debt on the account.

If you've not yet managed to fix the account payments please get in touch on Facebook or Twitter.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Igors from GB on 10th Jul 2017
I cancel contract with ID , and after 2 months start receive letters from ID , and debt collectors , I try to contact with ID customer service , waiting one hour , no answer . I go to carphone warehouse , where I take this sim , we try ring from the shop , waiting on phone line almost two hours , no answer . I decided to pay this bill . After two months I start receive this letters again .
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Igors, it is very surprising to hear that your call was not answered on these occasions.
You can call 0333 003 7777 between 08:00 and 20:00 to request cancellation.
If you find any issue with this please contact us so we can investigate your calls.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Ed from UK on 7th Jul 2017
I would personally avoid.
I purchased a pay monthly sim card, however after a week I decided to cancel the contract as I had to move abroad for work-related reasons. I called and cancelled my sim plan.
When arriving at my new country of residence, I bought a local pre-paid sim card, however I soon realised my phone was locked.
I contacted ID mobile to unlock the phone, and they informed me that it would take 5 working days (in addition, they randomly switched me on a PAYG plan, I am still not sure why as all I wanted to do was cancel).
5 days went by, phone was still locked. I called again, and the same customer service person told me it would actually take a month to unlock, not 5 days.
A month has gone by, phone is still locked.
I have honestly no idea what to do. I give up. I am now unable to use iPhone 6, so I am back to using my iPhone 5.
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Ed, we're sorry that there was a delay processing the unlock of your iPhone, this would only take a month to complete if you were on a 30 day plan. This should have been completed in 3-5 days if the contract was returned as you've advised.
We understand that you've now had the iPhone 6 unlocked after getting in touch with our social media team.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Ziggy from UK on 7th Jul 2017
Absolutely avoid at all costs ... On old phone - 90% of time spent on resetting phone or taking sim in/out just to find a signal, new phone, new sim - exactly same, no connection, connection error, cant register to network ... and even if you call their "customer services" and at last find someone with brain and speaking English - they reset your connection settings, for day-two everything works, and then again no coverage ... and again ... and again ...
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Ziggy, was your old phone 3 and 4G compatible as this would provide the best service.
If you also had issues with a different phone this could be down to coverage issues which is why we provide 14 days in which any connections can be returned and cancelled.

iD Mobile.

Reviewed by Garry H from GB on 6th Jul 2017
I was sold an iD SIM card when I upgraded my old mobile phone. I was told it would be a simple fit, register and use. Sadly, this proved not to be the case. The SIM card could not be used and I could not register the phone. I paid 3 months @ 5 per month before deciding I'd had enough. I consequently, contacted iD and told them I was cancelling the direct debit and closing the account. They asked me to contact their cancellation department, which I could not do on 7777 and was unwilling to do on the other, chargeable phone line. I have today had a letter threatening debt collectors and poor credit references unless I pay for a service that I cancelled and could not even use in the first place. Whatever you do, DO NOT buy anything from this company.
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Garry, what was the issue that prevented you from using the SIM?
Our cancellation team is able to complete disconnections and provide advice about any final payment so would have been able to complete your request.

If you can provide some details we can investigate this matter for you.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reply by GarryH from GB on 14th Jul 2017
Continuing my previous comment, replying to iD Mobile support.
Firstly, not everyone uses Facebook or Twitter, so I cannot contact you that way. Secondly, when I bought the SIM card, the salesperson at Carphone Warehouse told me I could fit the SIM, register it and use it. This proved NOT to be the case, as the phone required an unlock code. When I contacted the phone supplier, I was told that it would cost me more money than I was prepared to spend on what essentially was a spare phone.I telephoned iD mobile for support and was waiting on the phone for almost an hour before I hung up. I then e-mailed iD mobile and told them that I was dissatisfied with both the customer service and the fact I could not use the SIM. Consequently, I fulfilled my obligation under the direct debit protocols and told you I was cancelling both the contract and the direct debit. At this point I had paid 3 months (15) for a service I could not use. iD responded by asking me to contact their cancellations dept. I could not do this from 7777 because the SIM would not work. I was unwilling to contact them using the landline number as, I did not want to pay premium rates and previous experience of calling this number when the initial problem occurred, left me hanging on the phone for almost an hour without getting through to someone who could/would help. Also, why did I need to contact cancellations? I had already cancelled the contract and direct debit. How could I owe any more money for a service that I was unable to use??? Finally, when I received the letter threatening me with debt collectors and a damaged credit rating, I have responded by mail, sent by recorded delivery to iD collections manager. The letter was received on Monday 10th July and I am awaiting a response. It is probably too much to expect an apology for such terrible service and the threats and I have received.

Reviewed by Sam from UK on 6th Jul 2017
Complete farce, stereotypical phone company, if theres a problem with payment they make it as hard as possible to resolve and create further problems.

Missed a direct debit, I then got a letter threatening debt collectors. Saying the account had been in arrears longer than 90 days even though it was my first months payment.

I then settled up only to find my email, inundated with debt collectors all claiming to own the debt of which I don't have. ID obviously at the first chance, unlawfully have sold my information to another company for a quick buck. WHAT A SURPRISE. Not only is this practice illegal. It is down right unfair.

Complete Joke. So now i have an upto date bill. Yet have debt collectors chasing me for a non existent debt.

Stay well clear of ID.
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Sam, it seems unusual that you've had this problem after missing just 1 payment so we'd really like to look into this further. Can you send us the account details via social media so we can check what has been done to ensure everything is sorted on your account and you do not receive any further contact.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Jan from Scotland on 5th Jul 2017
Recently went on holiday on a cruise of the Greek Islands was a wee bit apprehensive as to whether my phone would work abroad or get a signal at all with id, but there was absolutely no problem at all in fact got a better signal than back home, and was even better to see that all texts and calls were included in my contract. All id users going to Greece on holiday no worries. One happy customer.
Rating:

Reply by Alex from GB on 10th Jul 2017
I would like to see , how You gonna be happy when gonna try cancel your contract . )))

Reviewed by Peter from UK on 29th Jun 2017
I have only 3 months to go on my contract, I can't wait for it to end. Why is it I have shocking reception in numerous places which I don't have with my work phone. Texts can take hours to arrive or send and I missed a job opportunity as they could have seen me that day but the call went to voicemail due to awful signal coverage.
Almost worst of all is I travel to many European Cities regularly, I can never get emails or access to the internet. I have called ID so many times, been cut off on a number of occasions and those I speak to say they can solve the problem but never do. Mostly they say if I pay more and upgrade my contract it should help.
At my wits end now, my family have all moved away and I warn people not to use them.
Roll on September and I can move.
Rating:

Reply by iD Mobile Support from UK on 5th Jul 2017
Hi Peter, it's unfortunate to hear that you have experienced coverage problems with us, have you been through steps to investigate any potential faults with your phone?

Do you also have the correct APN details stored on your phone as this would prevent the internet connection working properly if wrong.

Name iD
APN id
Username
Password

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by jules from uk on 30th Jun 2017
Had a really good service from id i can not spk for custemer service as never needed to contact them, but cheep deal and fab service so far.
Rating:

Reviewed by Larry Bush from Great Britain on 28th Jun 2017
I was with iD, but when I changed my phone I could not use their service. I cancelled my contract with them and was advised by the to stop my Direct Debit, which I did. A few weeks later I received a snotty letter from them threatening me with legal action unless I paid the outstanding balance of about 18. I settled the bill and it was immediately debitted from my account. 2 weeks later, I receive a further letter from them stating that they had overchargedme and I am due a refund. 2 weeks later and I am still waiting for the refund. They quickly take your money, but donot want to be as qhick in refunding what they owe you.
Be careful if toy get a new phone. Check with the manufaturer before taking out a plan with iD as they will lie to you about their coverage.
Woulnot recommens Car Phone Warehouse of their products to anyone.
Rating:

Reply by iD Mobile Support from UK on 3rd Jul 2017
Hi Larry, it would be unusual to advise to cancel the direct debit before the final bill is paid. If you requested a 30 day disconnection the final payment or credit would be due 14 days after the disconnection.
If you can provide us with your account details, we can help resolve this matter.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Stephen Worthington from UK on 28th Jun 2017
Avoid this company at all costs. I took out a sim at carphone warehouse for my son. I phoned to cancel and they said I needed to pay the outstanding balance before I cancel. After paying the balance I hung up. I then received a bill 2 months later for 20 despite never using the phone. They are still saying I need to pay despite agreeing that I did phone to cancel.

Every time I phone it takes about 30 minutes. I get through quickly but then they put me to a different department, etc. Every time you have to give your details again. And of course it is not free because I no longer have the phone.

They have now put me in touch with a debt recovery company despite being still in discussion about clearing the balance. This has also coincided with my receiving a deluge of spam texts and emails about loans and credit cards. They have obviously sold my details to a marketing company.
Rating:

Reply by iD Mobile Support from UK on 3rd Jul 2017
Hi Stephen, this doesn't sound good. If you can send us the details we can investigate your cancellation request. Please use Twitter or Facebook is this is convenient for you.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Debbie prendergast from Uk on 24th Jun 2017
Each time I phone customer services I get given different advice and have today been transferred to 3 people only to end up talking to the first one again. I was told 3 months ago I could wait the 3 months and change plans so I phoned today and was told I can't, I also found when I was abroad I couldn't text anyone which really wasn't helpful, I will be buying myself out of the contract as the bills each month don't make sense. I will go back to Three where I understood the billing completey.
Rating:

Reply by iD Mobile Support from UK on 3rd Jul 2017
Hi Debbie, are you looking for a plan with higher allowances now? We do have add-ons available if you need more data/mins/texts.
If you can provide your account details to us we can try to help you with this issue.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Steph from England on 19th Jun 2017
I thought I had lost my SIM card but I have literally just found it I was in car phone warehouse Middlesbrough store on Saturday and claimed a new one however I haven't got access to any of my contacts and I can't get any of them back is there any way I can go back to my old one I am so sorry about this sounding very confusing. I have just got a Samsung Galaxy j3 2016 model and it was sent off to the factory due to all kinds of faults and I have not had access to a device since apart from my iPod. Is there any way you can help me solve my problem thanks
Kind Regards Steph
Rating:

Reply by iD Mobile Support from UK on 20th Jun 2017
Hi Steph, its unlikely that any contacts would have been stored on your SIM and they would not be accessible if it has been deactivated unfortunately.

The contacts may have been saved on the phone memory or possibly on your Google account.
You can check here, https://contacts.google.com with your Google account details.

If the contacts have not been backed up they would not be retrievable if not already present on the phone.

iD Mobile.

Reviewed by Sharne Procter from UK on 16th Jun 2017
Absolutely awful service. Would not recommend ID mobile to anyone.
Rating:

Reply by iD Mobile Support from UK on 16th Jun 2017
Hi Sharne, can you give us any information of why you feel this way?

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Dan from UK on 7th Jun 2017
I have sim only plan with ID and no signal at all most of the places in my work place in central London. Previously I had talktalk mobile sim and had full signal all around the building.
Rating:

Reply by iD Mobile Support from UK on 14th Jun 2017
Hi Dan, it's regrettable that you have a signal problem in central London however some buildings can inhibit the signal so we can't guarantee coverage indoors.
You could change your phone to use only 3G as this may help inside.

iD Mobile.

Reviewed by Stacy from UK on 7th Jun 2017
I had never even heard of ID before but chose to buy a 5/month rolling sim which had everything I needed.... apart from a signal! I often find that I get no network or 3G signal whilst in doors. Which is pretty useless unless you're at home and have wi-fi to connect to. Outside my signal comes and goes quite erratically. If you need to always be contactable I would highly recommend avoiding ID.
Rating:

Reply by iD Mobile Support from UK on 14th Jun 2017
Hi Stacey, we appreciate you giving iD Mobile a chance however we know that some areas or houses won't receive coverage which is why we provide 14 days in which to cancel any contract.
You can call 7777 from your phone if you wish to proceed with this.

iD Mobile.

Reviewed by Leon from UK on 5th Jun 2017
This company are terrible.
We got a small contract for our 12 year old daughter with them at 20 for a dated iphone 5S and now wish we went with a more reputable company that offer a better phone and once data allowance runs out, stops internet access. They dont!

1GB of Data vanishes and they refuse to cap usage!

And they love adding charges on that doubles the bill within 2 days! Avoid them at all costs!

We are in a 24 month contract with them and the phone is now barely worth 80!
Rating:

Reply by iD Mobile Support from UK on 6th Jun 2017
Hi Leon, we provide our app to help any customers stay within the chosen allocations and purchase add-ons if required to avoid any extra charges.
If your daughter is not able to do this then you can also install the app on your phone to monitor her usage.
We can also limit the additional charges incurred on the account with our ShockProof plan feature.

If you can contact us via social media we'll work to help you with this.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by N B from UK on 1st Jun 2017
I dont even know where to start with this lot. All I am going to say is I feel ill after many phone calls, rude unhelpful staff, charges for bills we have paid (reflected on their statements in January), paid in January then suddenly in April they decide I hadn't paid it.

We have four mobile phones in this house, this is the only one with ID and the only one we have any issues with, cannot wait for contract to end!!!!

Don't even want to give them one star rating!!!!!!!
Rating:

Reply by iD Mobile Support from UK on 2nd Jun 2017
Hi NB, it's not good to hear that you've felt ill when trying to get things sorted. Did the payment leave your bank account in January?
Please contact us via social media if you'd like us to help you further with this.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Rick from England on 31st May 2017
I have had a contract with iD and have no complaints, apart from network coverage when I travel. This is because iD piggy backs onto the Three network, which is less expensive than other networks, but not as good a coverage out of urban areas. If iD used a better network, I would stay with them. I have never had any problems with their app, website, customer service or roaming when abroad. Their systems allowed me to stay in control of my costs with ease. Just a shame about the patchy coverage for me.
Rating:

Reply by iD Mobile Support from UK on 2nd Jun 2017
Hi Rick, thank you for your post.

Reviewed by E from LONDON on 29th May 2017
Do not use them.
They placed a rolling feature on my accout unbeknown to me ( which began as a courtesy feature to assist in a mistake they made by over billing me ) and began to where overcharge me. Instead they placed it on the account as an add on and were billing me for it .

It was 8 months of this , I called 4 times spent 2 hours on the phone each time to resolve it. They promised refunds, call backs and nothing came of it.
I am on the phone with them as I speak and again I am being given inconsistent information.. Terrible customer service, terrible reception. Terrible providers. Dishonest, reluctant and cheap srvice.
Rating:

Reply by iD Mobile Support from UK on 29th May 2017
Hi E, we'd really like to find out what's happened in this case and work to get it sorted for you. If you can provide some details to us via Facebook or Twitter then we can hopefully get it all finally sorted.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Jules from Wales on 27th May 2017
Worst mistake i made signed up for 24 month. Ah well ID you'll have my money for that period but never again and making sure all my friends know how rubbish you are. cheerio Id.
PS.why don't you add a NO star to your ratings or are you scared too many people will click on it?
Rating:

Reply by iD Mobile Support from UK on 29th May 2017
Hi Jules, can you advise of the reason why you feel this way?
If you need help with any account issue please contact us so we can assist.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reply by Jules from Wales on 4th Jun 2017
Fed up to the back teeth with Car phone Warehouse people telling me there's an upgrade happening to the mast in my area . I can see the thing and since this upgrade started my signal has gone from poor to non-existent.

As I said before... BYE BYE ID. you are worse than poor so please put a 'no star' option on reviews then people can put their true rating.

Reviewed by G arnot from Scotland on 26th May 2017
Trying to log on to this app is a NIGHTMARE
It will not accept my written down user name and password
When I go through the system of number, name and date of birth it becomes ridiculous
It shows a format for D O B and when I put in the correct date it will not accept it. I have tried this many times but to no avail. How hard can you make entering a D O B ?
Very frustrated
G A
Rating:

Reply by iD Mobile Support from UK on 29th May 2017
Hi G Arnot, sorry to hear you're having a problem using our app. Have you also tried to access our website my.idmobile.co.uk? It may be easier for you to reset the password in this way.

If you require further assistance, please get in touch with us.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Maureen Barker from England on 25th May 2017
Earlier this month I made the error of believing I could get a sim for my nokia 100 that matched my previous provider at a competitive price so gave ID a try as they promised excellent coverage. What a mistake this was, coverage in my area previously good is at best poor but widely non existent. Have used the ID message service to report this but get strange responses back so earlier this week used it to request a cancellation and request for a PAC code (my legal right)....surprise surprise no response to that! So this evening tried ringing 7777 and was put through to someone who could terminate contracts and 30 minutes later after long periods of canned music was told there was some sort of system error and he could't help me or suggest what I could do other than ring back or trust in a call back from ID. As I explained though whether I could take the call due to the signal weakness was another matter. Awful service. Avoid at all costs......ID are letting customers down and failing in their statutory duties.
Rating:

Reply by iD Mobile Support from United Kingdom on 26th May 2017
Hi Maureen, thanks for leaving a review. We understand that you have been in touch via e-mail and the matter has now been resolved. If you need anything further then please respond to the e-mail and we will do what we can to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Tomlinson from England on 23rd May 2017
AVOID THIS COMPANY AT ALL COSTS!!!
My daughter bought her sister this phone for Christmas after being told by Carphone Warehouse coverage was good for the area. Phone has no signal WHATSOEVER. Cannot send or receive texts or calls even to the person in the same room!!! No-one will take responsibility for this, been pushed pillar to post by Carphone Warehouse (shame on their reputation) and ID, it's a total con and rip-off. Unfortunately because of the 14 day period exceeding the time my youngest was given the phone as a gift, the contract cannot be cancelled. ABSOLUTELY LIVID HAVE TO PAY FOR A DEVICE STUCK IN A BOX. Might of well as bought tin cans and a piece of string... This phone was obtained for a 11 year old in case of emergency but clearly neither company has a moral conscious.
ID you should be ashamed.
Rating:

Reply by iD Mobile Support from United Kingdom on 26th May 2017
Hi Tomlinson, we are very sorry to hear that you are having coverage problems and we would like to help. We do have a 14-day returns period, however, if you are having problems after this period there are things we can do to try to help. If you drop our Social Media Team a message on Facebook or Twitter, they will investigate this for you and try their best to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Paul from England on 23rd May 2017
Worst customer service I have ever experienced.
Rating:

Reply by iD Mobile Support from United Kingdom on 26th May 2017
Hi Paul, we are disappointed to hear that you have had a poor experience with our Customer Service Team, this is not what we want for our customers. Have you raised this with our Social Media Team? They can investigate the issue fully and make sure that any poor service is addressed. Thanks.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by peter from ENGLAND on 22nd May 2017
CUSTOMER SERVICE NEVER AVAILABLE. ID mobile is such a disappointment. I ordered an id mobile sim coz it was cheap, but then it turned out to be a disaster. After 3 weeks I used up all my usage and it cant upgrade. I tried to contact their customer service but nobody ever bothered to pick up the phone, so I left id mobile. But they still charge for all kinds of fees. I refused to pay these unreasonable fees, so they sent a credit link recover company ask me fees all day. And try to threaten me by dropping my credit score. This is the WORST MOBILE COMPANY ever used. DO NOT USE IT.
Rating:

Reply by iD Mobile Support from United Kingdom on 26th May 2017
Hi Peter, it's saddening to hear that you have had trouble speaking to our Customer Service Team. If you have used up your allowance in 3-weeks we do have the option to purchase add-ons for data, minutes and texts on the iD Mobile app and website. We can look at a plan change once you have been a customer for a month, if you drop our Social Media Team on Facebook or Twitter, they can take a look and see what plan changes we can offer you. iD Mobile do not have control, as such, over your credit score; the only time that this would reduce is if payments have been missed. Mention this when you message our Social Media Team and they can assist with this, too.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by David Brough from UK on 20th May 2017
Well I decided to go with the 5 monthly sim only deal with iD for my daughter.
Now to ensure control over the data useage, etc. I've gone into the settings and restricted all as best as possible.
Now the problem is that although my daughter only uses her phone at home via our home WiFi (mobile useage switched off) she received a message stating that she has used 80% of her capped limit and that on the iD site for the account it states i will be charged 4.80 on top of the monthly 5 - thus being charged next time 9.80.
Can someone please tell me why and where this charge is from and for?
All her useage goes through our home Wifi so absolutely NO extra charges should be occurring!

The monthly useage of 1GB of data, 250 minutes calls and 5000 tests seems okay... and my daughter has not even used 5% of those allowances... so why the extra charge?
All other restrictions like Premium rates, Voicemails, Roaming (she will not be going abroad anytime soon!), etc. are off so where is this clandestine charge coming from?

This 5 monthly sim only deal is an absolute rip off if there are hidden charges. Yes I was informed that it is a 5 monthly rolling deal with an added cap extra of 5 (IE will not pay any more than 10) but if my daughter has not gone above 5% of the allowances then where is this extra 4.80 coming from?
Rating:

Reply by iD Mobile Support from United Kingdom on 22nd May 2017
Hi David, thanks for leaving us a review. We understand you have been in contact with us via Social Media and we have provided you with a response as to how these charges incurred. If you have any further questions, please feel free to message us on Social Media where we will be happy to assist.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by John robinson from United Kingdom on 19th May 2017
Wish I had read reviews before I signed my signal is very poor I have been fighting this for 3 months now all u get is there is a problem with the signal it will be fixed never is the latest now is if it is not fixed we will go to head office the story is do not sign up with this company they r full of xxxx
Rating:

Reply by iD Mobile Support from United Kingdom on 22nd May 2017
Hi John, we are sorry to hear that you have had problems with your coverage, this isn't what we like to hear. This may need to be raised with our Tech Team; if you contact our Social Media Team they can take a look into this and see what's going on and hopefully, come to a resolution.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Lavinia from Uk on 17th May 2017
So wished I had seen these reviews before taking out a contract with this company. Unable to get through to customer service. To discuss recent bill that is 4times what was expected. This is not first time this has happened. When I checked bill it's suggests that internet usage was 20 times its normal usage on a specific day & charged 75. Feel depressed knowing I'm tied in to a contract for another 19 months!!!!
Rating:

Reply by iD Mobile Support from United Kingdom on 18th May 2017
Hi Lavinia, we are sorry that you were unable to get through to our Customer Service Team, to discuss your bills. Our Social Media Team can look into this for you, they can take a look into your internet usage and the charges that have occurred and can offer you some advice and, hopefully, a resolution. Just drop them a message over on Facebook or Twitter as they are always happy to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Dafydd from Uk on 17th May 2017
My partner on id and paid her bill upto date to then find out id taken another 16 for no resson to then be told she is upto then to by someone else that shr owed 16 pound whrn in fack she dont. Ill be emailing trading standers. And the one the ladys was rude and aggumentive to my parter.
Rating:

Reply by iD Mobile Support from United Kingdom on 18th May 2017
Hi Dafydd, we are sorry to hear that your partner has had problems with her iD Mobile billing; this is not what we like to hear. If she can contact our Social Media Team then they can investigate this for her and see what's going on.

We are very unhappy to find out that she has not had great service from our Customer Service Team and would also like to investigate this. If she can provide us with some information regarding that contact, that would be fantastic.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by synot from UK on 15th May 2017
I have just joined ID and after reading the comments i hope i don't regret it????
I believe CPW who i used to create the new contract with should protect their credibility by recommending a good network and not just being focused on selling at all costs and putting a lot of emphasis on the geek squad product.
Rating:

Reply by iD Mobile Support from United Kingdom on 18th May 2017
Hi Synot, we are glad to see that you have joined iD Mobile! We do hope that you experience no issues, however, if you do have any problems or questions then do not hesitate to contact us over on Facebook or Twitter. We are always happy to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Corinne Ellis from Scotland on 5th May 2017
I cancelled my rolling contract a month ago. I should pay 20 a month that's capped at 25. On numerous occasions I've been charged over my capped amount. When I called to cancel I was told I'd receive a final bill. Fine.
However, considering I destroyed the sim the second I'd cancelled I assumed it would be 20. I have been charged 35! On top of that, on the app it states my next bill will be due 28th May!
Needless to say I am livid!
Worst experience with a phone company EVER!
Rating:

Reply by iD Mobile Support from UK on 8th May 2017
Hi Corinne, we are aware that you've been in contact regarding your account and that we've been able to explain your final bill and the charges that have been incurred along with the confirmation of the disconnection as requested.

Reviewed by Kristin from Uk on 5th May 2017
I can't dial out on my phone not even to Id yet I can use 3G and data. This is risiculous I can't even contact ID. With I could cancels contract but they want a150 which is mornethan I would have paid in my monthly charges. WHAT A JOKE
Rating:

Reviewed by Gulam Faruque from Uk on 28th Apr 2017
Worst service ever.
This is the third time in 3 different countries I have not had roaming Internet access. Tried calling helpdesk after 30 minutes of fumbling around they can't fix it and will pass on my fault to technical team.
I'm on a weekend break, and have been told the technical team do not work weekends. WTF!
I knew this was going to happen SPI called before I left and was told to call them when I'm on holiday as they can't do anything untill I'm on holiday.
AVOID THIS NETWORK AT ALL COSTS.
WILL BE SWITCHING TO VODAFONE OR T-MOBILE WHEN I GET BACK.
BYE BYE ID.
Rating:

Reply by iD Mobile Support from UK on 1st May 2017
Hi Gulam, sorry to hear you've had this issue with roaming whilst abroad on more than 1 occasion. Most phones will apply the APN settings automatically which are required to access mobile data.
We can also provide details about which networks to connect to when roaming to receive full service.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Kerry from UK on 22nd Apr 2017
Absolute worst service I have ever had, to be avoided at all costs. Their customer service is non existent and when you do eventually get through they are that rude it beggars belief. On one occaision as the operator had no idea how to solve my problem he cut me off. The mobile service is terrible sometimes I get none. There have been problems with making phone calls this week, 17.4.17 to which they credit customer accounts with 200 minutes, not much use to me when I have no signal. It has not improved since I first took it out 18 months ago. Had a continual issue and still ongoing with "not registered on network", this renders the phone useless until it clears, customer services useless once again and the Carphone Warehouse just as bad. I had taken out a 12 month plan for my son and was given the wrong information by the boy in the Carphone Warehouse. Thankfully his contract has finished and he is now with a proper mobile provider. But apparently that wasn't enough to terminate the contract! Now today there is an issue where I cannot send or receive SMS. Twice in a week is NOT GOOD ENOUGH. Do not tell me to contact you via social media as I DO NOT USE IT. There should be a proper customer service centre. These problems need addressing ASAP whilst ID are taking people's money. Will be glad to finish this appalling excuse for a mobile provider's contract. If I could give zero star rating I would. I am a very dissatisfied customer to say the least.
Rating:

Reply by iD Mobile Support from UK on 1st May 2017
Hi Kerry, it's unfortunate that you are not in a good coverage area, should this have been apparent from the start of your contract then we would have recommended to return the phone within 14 days.
We apologise for any recent disruption you've encountered and if you are able to provide us with some information regarding your recent contact with customer services we can investigate this.
We provide our social media contact details as the would be most relevant for customers who post online here.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by jamie from england on 22nd Apr 2017
Cant make calls and you cant even ring customer care this is ridiculous your getting as bad as 02 why make a newtwork if you have trouble maintaining it!!!! I need my phone to make calls this is losing me money and buisness are you ID going to refund the money I lose in nor being able to make important calls as I see on the 17th april there was this problem and also again no why hasnt it been fixed and therfore prevented!!
Rating:

Reply by iD Mobile Support from UK on 1st May 2017
Hi Jamie, sorry if you have been affected by any loss of service, we worked to resolve this as soon as possible and were able to restore the network to all areas.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Jagraj from UK on 20th Apr 2017
So I appeared to have used all of my remaining data yesterday and I am now worried because after logging into my account, it has came up to a bill of 90! I'm 17, and my parents are not going to be happy when I tell them. I received 2 texts half an hour ago saying I had reached 80% of my credit limit and another one 5 mins later saying I had used 100% and I would be charged 10.24 for each 100mb I go over. This is a disgrace. I didn't get warned for my usage and now have to fork out 90. Will phone tomorrow and ask them to terminate my contract as this is not good enough.
Rating:

Reply by AC from UK on 21st Apr 2017
Had exactly the same thing happen, took out a contract for my partners 12 year old daughter and very confusing and contradictory messages about the data used and then received a bill for 94.47 for a contract we believed was capped at 19.50 per month !!!. Trying to get it sorted out but no luck so far. Disgraceful. Looks like a cancelled direct debit and contact the ombudsman may be the way forward.

Reply by iD Mobile Support from UK on 24th Apr 2017
Hi Jagraj, we provide our app and website that you can access to ensure you do not exceed your monthly allowance. We're sorry to see you wish to terminate your account due to this however if you have used all your data allowance and not purchased an add-on you would be charged at the advertised rate.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by iD Mobile Support from UK on 24th Apr 2017
Hi AC, we'd like to investigate this if you've been incorrectly advised about the contract being capped as this would not be the case.
If you can contact us on Facebook or Twitter, we can look into the account.

We would not recommend cancelling the direct debit as this may lead to an outstanding debt and a negative mark on your credit file.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Alex ingham from uk on 19th Apr 2017
Worst company ever do not sigh a contract with them no signal ever self employed plaster so customers need to contact me and can't and you have to pay for this service
0 stars if I could put that
Rating:

Reply by iD Mobile Support from UK on 24th Apr 2017
Hi Alex, we're sorry to see you've had an issue with coverage on our network, we can't guarantee coverage in all locations however we are working to improve things with the recent introduction of 4G calling.

We recommend that anyone taking out a contract with us takes advantage of our 14 day returns policy to test that they receive an acceptable level of service as we cannot accept returns after this time.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Dan from Uk on 16th Apr 2017
Worst company I have ever had the misfortune to deal with. My son went over his Data allowance. Didn't receive any notification the the data had been used and Customer services told me mobile data is used even when connected to wifi. I regularly check the app and no notification from that. Absolutely ripped off to the tune of 95. Can't wait for the contract to end and bin these cowboys off. Stay well clear and use a proper mobile provider instead. Off to FB and twitter to spread the warning.
Rating:

Reply by iD Mobile Support from UK on 18th Apr 2017
Hi Dan, it's unfortunate to hear that your son has exceeded his allowance so much to incur these charges. Our app would show when data allowances are running out and we'd advise to take care to avoid exceeding the plan amount.
If you can contact us on Facebook or Twitter then we can investigate what can be done to help you manage this account.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Louise from England on 6th Apr 2017
I've tried to cap my sons contract as he's gone over his data limit ( should be 17.50 a month) charged 90 March & 90 April!! I D Mobile will not let me cap it ! Shocking service , took ages to actually get to speak to a real person who said they couldn't understand me ! They don't send email with your monthly cost like other network providers do , so you don't know extra costs until you get your bank statement. My phone is vodaphone and there service is top notch wish I'd never touched I D Mobile !
Rating:

Reply by iD Mobile Support from UK on 7th Apr 2017
Hi Louise, it's not good to hear that you've incurred these high bills however capping is not available on all types on contract.
If you can provide us with some account information via our social media pages we can try to find a solution.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by John S from UK on 5th Apr 2017
Very poor service. When you ring you can never get through to anyone and they are never based in the UK. Service very poor and they take forever to sort anything out. Would never go with them again.
Rating:

Reply by iD Mobile Support from UK on 5th Apr 2017
Hi John, what is the issue you had that took so long to sort?
Get in touch via Facebook or Twitter if you think anything more can be done to help you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Richard from England on 31st Mar 2017
Wanted to switch from PAYG to SIM only. Was told I could but would have to have a new number as they couldn't switch the number over internally. Only way would be to go to a different company, then come back. Absolutely ridiculous!

Have contacted Customer Services twice, not had a reply or even an acknowledgement! Poor service.
Rating:

Reply by iD Mobile Support from UK on 5th Apr 2017
Hi Richard, this is correct as we are not able to transfer numbers between PAYG and Pay monthly.
What is the issue you have contacted customer services about and not received a reply?
Please get in touch via Facebook or Twitter so we can help with this.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by a lippett from uk on 27th Mar 2017
Avoid this company at all costs. It has extortionate fees if you go over your data, poor notifications via text, will not reduce your credit on account so always set at 80 and I wished my daughter had not chosen this company for her phone. I have been with them only just a year and have now paid 447 to end the contract because they are that bad. Customer service is appalling and you get different information every time you speak to an advisor. I have had experience of a female advisor being rude to me and certainly not suitable as a customer advisor. I have received poor information and thats if you can understand anyone who you are talking to. I am not trying to be confrontational on that but simply cannot understand anyone I speak to. On ringing them 2 weeks ago to close the account and unlock the phone, I was told I had 366 to pay to close the account. It was explained to us that the payment would not be taken straight away, even when we offered and it would go out on 4th April. We were told as soon as the pac code was used, that would close down the account and we would be able to use new provider. A week later, we rang again to say the phone was not unlocked. After a lengthy conversation, was told that the phone has now been requested to be unlocked and that it could take up to 5 working days. Another week passes and phone still not unlocked. I ring today to be told phone would not be unlocked because I had not cleared the outstanding amount for leaving them. I asked why we were not told this in the first place and the advisor could not say. I was also told that the amount was now 445. I asked why it had increased and was eventually told (after waiting a while) that it was usage on the account up until the pac code was used despite not being able to tell me how I had used that much money in just a few days. I could no longer access the account online to check if this amount was correct as it says its de-activated. This surely is illegal that I cannot access information on my phone account when I still have activity on the account. I have asked for billing information but I am told I have to email to ask for this. After I paid the payment for leaving, I have been told I need to wait 24 hours before calling back to get the phone unlocked and have been told it will then be unlocked immediately. Why was I told it would take 3-5 working days then in the previous week? Why was I not told in the first place that I had to pay the balance immediately to unlock the phone? Why was I not told this again on my second phone call trying to unlock the phone. This is a shameful company and I will be reporting them to ofcom.
Rating:

Reply by iD Mobile Support from UK on 28th Mar 2017
Hi lippett, it seems that you've had a poor experience regarding ending your service and unlocking your phone and we apologise for this. If you've not yet been able to get the phone unlocked please get in touch via Twitter or Facebook so we can help. We can also provide copies for your bills if required.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Lily from UK on 26th Mar 2017
Here are my complaints to iD Mobile:
(1) Poor reception, over a year now I had contract with them, the reception of the mobile signal has not improved. In particular to my workplace; it is near non-existence. This has caused me a lot of stress and inconvenience.
(2) iD Mobile is unable to let customer choose a convenient direct debit date in the month. And if I have to change it myself by paying online month by month, they charge me 3.50 each time. I believe this is unfair treatment and "day light robber".
(3) Difficult customer service: I have called the customer service 6 times in the past, here are my experiences:
(3a) The first time I called, I was asking to hold and waiting to transfer to another department, waited 45 minutes, my phone line got cut off.
(3b) The 2nd time, I called, waited about 30 minutes, the customer service answered the phone and told me there is problem with their IT system, hence asked me to call again
(3c) The 3rd and 4th time, I called again, hold for 1 hour 15 minutes, still holding and unable to speak to anyone.
(3d) The fifth time I called, the customer service gave me wrong information
(3e)The sixth time I called, their company had the IT problem again. This time I hold for 20 minutes and someone from customer service said someone will call me back later during the day (this never happened)
(4)Then I started emailing iD Mobile instead of wasting time to call.
Their customer service do not reply to all emails I have sent them. I still have some emails responds missing from them.
Until to-date my problems listed above still not being resolved. And because I cannot take it anymore, this has been causing me a lot of health issues. I have then asked to terminate my contract according to Supply of Goods and Services Act 1982 - Poor service and "lost faith" in iD mobile. They demand a termination fee of 321.21 from me.
Do not have business with this mobile company. Stay away from iD Mobile. They have very rude customer service and day light robber!
Rating:

Reply by iD Mobile Support from UK on 27th Mar 2017
Hi Lily, the wait times you've documented must certainly be investigated so we'd appreciate if you could provide us with the number you called from for these calls.

The 3.50 charge is only applied if a direct debit is not active, this does not restrict your ability to make your payment within 14 days of your billing date.

We can investigate any issues you are experiencing, please speak with us via Facebook or Twitter so we can help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Jonathan from United Kingdom on 24th Mar 2017
I have had problems with id mobile customer service.
Originally I had an ipad and the sim card was for that. The Ipad was lost so tried to cancel the contract. No help over email and couldnt get through to them on the phone. Went in to Carphone Warehouse in Bromley arund October 2016. They called the numebr and put me through. I spoke to ID Mobile customer Service and explained what had happened and I thought I had cancelled, as I said cancel. Then from January I have had invoices for a contract which is cancelled. It has now effected my credit score for 3 missed payments for something I should not pay.
The call centre is no help hat so ever. On their screen they see suspended and not cancelled. Have said a manger will go through recorded call and call me back. Not one call back.
I have called 3 times giving them my info. I have now been told due to me calling from car phone warehouse number it wont be recorded so Im liable for the bill and the missed payments. They again said a manager will call. Im not holding my breath.
Told only recorded from the mobile number, but it was an Ipad so that is dumb.
I will now have to seek legal advice as this is not just about the invoice but mostly about the credit rating they have effected and will not own up to as there is no proof of me calling or cancelling. Even though they have the conversations on their screen
No common sense at all, no help and will have solicitors deal with this and sue.
Rating:

Reply by iD Mobile Support from UK on 27th Mar 2017
Hi Jonathan, it's not good to hear you've had this problem however there must be some contact that we can trace. Did you receive a response to your emails or have any of your calls answered?
If you can get in touch via Facebook or Twitter we can check what can be done.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by Jonathan from Uk on 28th Mar 2017
Thanks for getting back to me. I've made several attempts to get in touch, none of which were answered. I had no luck on Fb. All I'm being told is that someone will get back to me, but no luck as yet. This is extremely frustrating as this issue affects my credit rating. I just want to resolve the issue as this is causing me a lot of stress. Please advise.

Reviewed by OLIVER from United Kingdom on 11th Mar 2017
I've been with ID through Carphone Warehouse for over a year now and have generally had no problems but have seen many unfavourable reviews of the service especially re customer service. I see that is possible that one could use a lot of data when using the internet and having a high capacity storage on a sophisticated mobile. I have a good samsung a3 phone and have had fairly erratic signal strength. But, if data is used up quickly I have 1GB of data that is rolled over every month so I have not had a problem with data usage so far. A mobile shop told me that Carphone warehouse are not using 3 anymore presumably for recent deals. Is this correct? I myself have been reasonably happy with the service to date. I am aware that a number of people have had problems and that is not good if one needs a phone for work and urgent calls.
Rating:

Reply by iD Mobile Support from UK on 12th Mar 2017
Hi, Oliver. We are glad to see that you are happy with the service we are providing you and appreciate you sharing your comments. We do still use Three's masts, this has not changed and we are not planning on changing this in the near future. Do contact us if you have any further queries, we are always happy to help!

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by John Gray from UK on 11th Mar 2017
Had iphone 5 since September last year, regularly getting no service when in my home office. Signal just working if i sit at front of house near window. I complained initially to Carphone warehouse who simply took out the sim card in the shop and the signal was ok for a short while. Then no service, even in town. I have finally after several requests received a replacement sim card and still have same problem.
Rating:

Reply by iD Mobile Support from UK on 12th Mar 2017
Hi, John. We are disappointed to see you have had coverage issues; this can often be rectified with a sim swap but it seems this has not helped in your case. This is something our Social Media Team can help with, please drop them a message and they can investigate this further for you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Liz Moore from Uk on 6th Mar 2017
Do not go with this company the charges are ridiculous. Been charged double of what my contract is. I can't even get out of the contract unless I pay 500 also the contact centre is in South Africa. I'm not being funny I'm in the uk I want to speak to someone in the uk. Not some one who cannot even help me.
Rating:

Reply by iD Mobile Support from UK on 6th Mar 2017
Hi Liz, we are disappointed to hear you have had issues with your billing; if you would like to discuss this further we do have a Social Media Team based in the UK who can discuss this with you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Rachel from United Kingdom on 5th Mar 2017
Having used ID for not even a year I couldn't wait to change providers. A few things which need to brought to light...

Data rollover... This is what is within the contract not your paid for add ons. Please bear this in mind. As soon as your new minutes get added your add on minutes stop getting used and by the time you use your contracted ones the add on ones have ran out of date.

Notice texts... these are often incorrect or few and far between. Do not rely on them making you aware of being close to your data/minutes/text allowance as they won't our at least won't consistently.

Contacting customer service... incompetent staff that tell you different things within the space of 2 hours. All need more training and lack of understanding results in you getting no where.

Complaints team... unhelpful, multiple 'logs' of complaints promising to get back in touch via a phonecall results in never hearing from them once a complaint is logged over the phone.

Address change... no matter how many times/people you tell on the phone that your address has changed THEY DO NOT CHANGE IT ON THEIR SYSTEM regardless of being told they do!

Their deals look great and are very competitive but the hassle you get as a customer its worth paying that little bit extra for competent staff who want to help you if you ever need it.
Rating:

Reply by iD Mobile Support from UK on 6th Mar 2017
Hi Rachel, we are disappointed to see you had issues while you were an iD Customer. You should receive a text message whenever you hit 80% of your data limit and again when you reach 100% of your data limit. We do advise all of our customers to download the iD Mobile App which does allow customers to monitor their usage closely and avoid incurring any extra charges.

We are always working on improving our Customer Service and appreciate your feedback, we will take this on board.

If you do have any issues you need to discuss then please contact our Social Media Team who can assist you further.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Kerry from United Kingdom on 1st Mar 2017
12 months I've been ID mobile now and have to say had no issues, not had to deal with customer service so I can't comment on that area, and i didnt want to keep my old number due to the ammount of sales calls, however what I will say is I've never gone over my allowance, I read reviews and was unsure whether to join id mobile, so I monitored my usage closely, I got the phone in Feb 2016 (samsung s6 19.50 per month) I've always plenty of excess data, calls and texts left every month, and I'm a very social person, I won't hesitate to set up another contract :) *****
Rating:

Reply by iD Mobile Support from UK on 2nd Mar 2017
Hi Kerry, thank you for sharing your review we do appreciate your comments and are glad to see you have had no issues. If you do ever need assistance then do not hesitate to contact us as we are always happy to help.


iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Elsa Blyden from UK on 28th Feb 2017
I wish I could put -10 on the rating. This is the worst customer service and most confused customer Advisers I have ever had to deal with. ID mobile is simply rip off. I will never recommend it to anyone and I hope they are out of business as soon as yesterday. 28/02/2017
Rating:

Reply by iD Mobile Support from UK on 1st Mar 2017
Hi Elsa, we are sorry to hear you feel this way can you provide us with some information? If you have anything you need assistance with then please contact us via our Social Media streams and we can assist.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Kelly from Uk on 19th Feb 2017
I chose this phone for my daughter who has learning disabilities and anxiety disorder, i wanted to Cap the phone but i was told this is not allowed and i now get a bill of 75 PLUS the original 23 which happens every month. I called and explained this is my daughters only link to the outside world and she would have a huge episode if i took it from her, but i am really worried as i can not afford the 98 EVERY month. I checked out Trust pilot and i have discovered this is a regular thing with I.D. I am a well known blogger, that has a wide audience and my fellow blogging friends also have a huge audience !!!
I think this is a great story to share with the trusting public !
Rating:

Reply by iD Mobile Support from UK on 24th Feb 2017
Hi Kelly, how did you make your purchase as it does not seem that you've chosen a ShockProof plan which offers a capping feature.
We'd like to help you find a solution that can help you with your daughter's phone.
If you can contact us on Facebook or Twitter we can investigate what can be done.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Elaine Thomas from Uk on 19th Feb 2017
I have had no network for 6 days says my number is not recognised had to buy a new simply and use that number as my phone is paramount for my work is am currently on my sisters phone.
Rating:

Reply by iD Mobile Support from UK on 24th Feb 2017
Hi Elaine, have you tried to port a number into our network? If you can provide some details through Facebook or Twitter then we can work to find out what has caused the delay and try to fix it for you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by colin@hotmail.co.uk from england on 17th Feb 2017
Absolutley useless coverage even though i was told it was very good and better than my previous network, Talk Talk. I have to leave my house and walk some 3 hundreds yards in the cold/rain to make a call or send a text and this has acconted for me losing countless work and even turning up to a job where i have send a confirmation text only to be told they have not or did not receive the text so again losing me money not only for the job but my time and deiseland lowering my reputation and professionalismn.
I have called the care team today on the 0870 number which i was informed was NOT part of my inclusive minutes ????? Profiteering !!!!!
They asked me to go through a setting procedure of which seeing as im not an I.T expert could not even comprehend so after another day of lost buisness calls i now have to make a round trip of some 40 miles to the nearest store to try and resolve...I am dissapointed as now i will have to give up my Satuday that i have my son to try and solve a problem.
I am one very angry customer who wishes i never entered into this 24 month contract. if there was an option for minus stars i would give-10
Rating:

Reply by iD Mobile Support from UK on 24th Feb 2017
Hi Colin, sorry to hear that you don't have good coverage, we offer a 14 day returns period for situations such as this. We provide contact numbers, 7777 (from mobile) or 0333 003 7777 which are included in your allowance.

If you are able to contact us via Facebook or Twitter then we are willing to investigate what can be done to help.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Emily Elias from UK on 14th Feb 2017
I had an issue with a contract that I believed I had cancelled, not having been cancelled. I have contacted them on 3 or 4 separate occasions to try to resolve it, and each time they say they will get back to me and in each case fail to do so. I have never used any of their services (the SIM didn't work in my phone), but have had to endure hours of pathetic customer service and I now owe them money. They really don't care. Stay well clear.
Rating:

Reply by iD Mobile Support from UK on 17th Feb 2017
Hi Emily, sorry to hear that you've not been given a response when you've made contact about this issue, can you let us know how you originally requested to cancel your SIM.
We can find out what has happened on the occasions that you've made contact and how this can be sorted for you.

Get in touch with us through either Facebook or Twitter please so we can help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Leyton Fowle from United Kingdom on 12th Feb 2017
WARNING. .... Nobody go near carphone warehouse's own line "ID" I've had little to no service from day one (almost 5 months) I've complained and complained for months and all I get told on a weekly basis is that they are carrying out maintenance work or head office is still reviewing the matter. If I cancel my contract they will charge me over 280 ....today's latest was... Mr fowle maintenance will be carried out on the 16th and if not resolved by the 19th head office will review. ABSOLUTELY FUMING. ...the worst customer service I have ever experienced in my life. All I want is a phone that can make and receive calls / texts. Is this so much to ask?? #carphonewarehouse # rubbish service DO NOT GET A CONTRACT WITH THIS COMPANY.
Rating:

Reply by iD Mobile Support from UK on 14th Feb 2017
Hi Leyton. We offer a 14 day returns period for any coverage issues so we would have been able to return your contract at that time.
If this issue has been going on for such a long period and you have been unable to use the service throughout that period then we can investigate your case and provide a resolution.

We're aware that you've contacted us via Facebook so we'll continue to work with you to resolve this matter. iD Mobile.

Reviewed by Tim from UK. on 8th Feb 2017
I have also tried cancelling my ID mobile contract with very similar problems. 30 day notice period was given , was advised to get a PAC code to keep number. PAC code did not work after several attempts. after several phone calls to ID mobile I have been told different things , all very unhelpful ranging from a garuntee that ID mobile technical team will contact me in 3-5 days ( didn't happen ) , a confirmation from one of the customer service reps that it had all been resolved and the PAC code will now work ( it didn't ) to just a downright lack of care for the fact they have issued a PAC code that doesn't work and will not accept any responsibility. I have sent a detailed email to them and had no reply whatsoever.

They are basically trying to tell me that despite the fact that their PAC code does not work, i have to start again and give them yet another months notice! this is completely unacceptable by anyones standards. I look forward to the supposedly concerned replies i will get to this message, ID mobile are still trying to charge me for this contract beyond my cancellation date. very stressful and not the way for any reputable company to do business.
Rating:

Reply by iD Mobile Support from UK on 8th Feb 2017
Hi Tim, did your new provider give you any information on why the PAC did not work?

We are able to investigate why you've had this problem and if you have previously requested to cancel your service we can proceed with this for you.

Please get in touch with us through either Facebook or Twitter to advance with this.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Tug from UK on 6th Feb 2017
Ordered a "January sale" sim @ 5 per month . Received it after a couple of days. Installed it and it connected OK. Made one phone call. Next day no service. Contacted the help desk via landline and told there was a fault and new sim would be supplied. That same evening the sim connected to EE and I was able to make and receive calls. EE!!! Still showing connection to EE. Any ideas?
Rating:

Reply by iD Mobile Support from UK on 8th Feb 2017
Hi Tug, in some circumstances where you don't get good 3G coverage the SIM may display EE whilst being connected- this does not affect your service.
If you find this happens frequently please contact us via Facebook or Twitter so we can check the coverage in your area.

iD Mobile
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by scooby.71 from UK on 4th Feb 2017
After all my issues with being ripped off and messed around by iD and their ridiculous South African call centre I took matters to an extreme level.

I emailed every one of Carphone Warehouse's partner companies, their head of marketing. the head of the company that does their advertising and so on.

Well what do you know, I had a response in 24hrs and after about 2 weeks of discussions and negotiations I got my contracts cancelled (had to give handsets back obviously) AND I was refunded every penny OVER the contract amount plus extra for goodwill.

You want results? email these guys below, they are good to deal with and don't mess about:

FSEscalations@dixonscarphone.com
Rating:

Reply by iD Mobile Support from UK on 8th Feb 2017
Hi scooby.71
We're glad to hear this issue was resolved for you in the end.

Our social media team is available to address any problems such as this and can be found here:

facebook.com/idmobileuk
twitter.com/id_mobile_uk

iD Mobile.

Reviewed by Ceirion from Wales on 3rd Feb 2017
AVOID this company! They billed me twice in one month and Apparently I used 59 worth of data in one day while my data was turned off and my wifi was on. I then refused to pay any of the bills so they gave me the 750 bill for the contract and they can shove it where the sun don't shine. I ain't paying a penny!
Rating:

Reply by iD Mobile Support from UK on 6th Feb 2017
Hi Ceirion, we'd like to find out more about this as you would only be billed once per month. Possibly if a direct debit payment failed and was re attempted at a later date, this could cause 2 payments to fall in one month.

We can also investigate your claims regarding the data use if you don't think this has been billed correctly. Please can you get in touch with us via facebook.com/idmobileuk or twitter.com/id_mobile_uk so we can get some details to start.
iD Mobile.

Reviewed by Mehdi from United Kingdom on 31st Jan 2017
I singed up for a contract with ID 10 days ago and they sent me 2 devices and SIM cards by mistake. So I contacted them and was advised to return one to the car phone warehouse store which I did. However, the unprofessional store manager said they won't accept it and I need to post the device myself. Called the customer service and the said no store should accept returns and I need to go back and if any problem I should call them ( something you normally won't see with other companies as store manager or staff would happily do for you). So went to another store across the city and was told the same, so asked him to call customer service and as he did, they were arguing who should accept returns. So customer service said will call me today to arrange caurier service to pick up ( that's what I insisted they should do), but as expected no one contacted me. Contacted them again for the fifth time today and all the manager was telling me was that they will investigate this and it can take up to 5 working days. Obviously after 14 days they'll start charging me even though the sim is not open neither the device. I don't know what's the deal between ID and carphone warehouse but I can assure you that customer service is as awful as you can't even imagine. So take my advice and AVOID!!!!
Rating:

Reply by iD Mobile Support from UK on 3rd Feb 2017
Hi Mehdi,

We are disappointed to see you have had issues with the Store Manager accepting your return, are you able to contact our Facebook or Twitter teams? They will be able to look into this for you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Lucy from UK on 30th Jan 2017
Sadly been very disappointed. Have one year of my contract left and am counting the days. The places without reception seem to be increasing for me including my own home. It is not even as if I live in a rural area.
Rating:

Reply by iD Mobile Support from UK on 31st Jan 2017
Hi Lucy, how long have you had a problem with coverage? Have you ever tested your SIM in a different phone since you've experienced a drop in reception?
If you can contact us with your details and the area you're having this problem we can investigate.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by Janet Barker from UK on 31st Jan 2017
Thank you for your prompt reply. It is greatly appreciated as it gives me no pleasure to complain.

I live in the BH23 3SL area and work in the BH6 3QX area and have friends in BH7 where there is no signal at all

I have tried everything as to your suggestion regarding the SIM card.

I did read that maintenance was taking place in the area last Wednesday and was hoping for an improvement, but sadly no.

Reviewed by Steven from UK on 27th Jan 2017
Thinking of joining ID Mobile, don't!
Rating:

Reply by iD Mobile Support from UK on 31st Jan 2017
Hi Steven
Can you provide more information on what makes you feel this way?
iD Mobile

Reviewed by karen from uk on 27th Jan 2017
Shocking - will never use them again and tell everyone I know not to.

My Mum has died and I cancelled her contract with her death certificate. Received debt collection letters. today another Bill. Phoned MyiD - no-one answers the phone. Carphone Warehouse aren't interested.

My son (10 at the time) got a phone just after mum got hers so he could walk home from school with his friend and be safe. The phone wouldn't work, the text message he sent to say he was on his way came through nearly two hours later. This happened a few times, its simply not fit for purpose. He doesn't use it anymore but we are stuck with the contract until it ends as MyId wouldn't let us cancel even though it isn't fit for purpose as mentioned before. After the letter arriving today demanding money from my deceased mother I have had enough of their shocking customer service/admin. I will be telling everyone I know to steer clear and spend their money with companies who do actually provide a service/process their admin and deal with their customers fairly.
Rating:

Reply by iD Mobile Support from UK on 31st Jan 2017
Hi Karen, we've recently responded to your question on this site regarding this issue.

We are very sorry that the problem has been ongoing for some time and if you are able to get in touch with us via www.facebook.com/idmobileuk or twitter.com/id_mobile_uk then we will ensure the account is closed.

We will also be able to investigate and address the issues you've described with your Son's service.
iD Mobile.

Reviewed by Jacque from UK on 21st Jan 2017
Customer service is rubbish. My job depends on my phone and I have a network problem making it unusable. There is no phone number to contact them and my emails are acknowledged but not replied to. Disgraceful level of service - I'd give zero stars if possible.
Rating:

Reply by iD Mobile Support from UK on 24th Jan 2017
Hi Jacque, the customer services number is 0333 003 7777 and can be found on our site, https://www.idmobile.co.uk/help-and-advice/contact-us. Please get in touch so we can try to help and also look into why you've not received a response to your emails.
iD Mobile.

Reviewed by G T Ibbs from UK on 19th Jan 2017
Now in NZ, totally unable to pick up any ID links. The phone both mine and my wife's are pretty useless in the UK as they are usually unable to connect due lack of signal.
The inability to actually communicate is similar to our experiences with Talktalk.
Rating:

Reply by iD Mobile Support from UK on 20th Jan 2017
Hi G T, Were not sure we understand the nature of your issue, if you are in New Zealand trying to use your iD Mobile connection you should be able to connect to Spark or NZ Communications to use your services, if you need further assistance please get in contact with us here:
https://www.idmobile.co.uk/help-and-advice/contact-us
We hope this helps iD Mobile

Reviewed by Sophie from England on 17th Jan 2017
We ordered a SIM card a few weeks ago and it said it was coming in 3-5 working days. It's now been a week or two and it's still not here. Bad...
Rating:

Reply by iD Mobile Support from UK on 20th Jan 2017
Hi Sophie, this sounds odd, the Sim card would normally arrive within this period. Please contact us here https://www.idmobile.co.uk/help-abd-advice/contact-us or on Facebook where we can look into this for you. - iD Mobile

Reviewed by Jon Shorter from England on 17th Jan 2017
I took my contract out in October and never had a signal where I live so only used it twice, I cancelled my contract in December because of this, I have now not been able to use my phone for over a month as it is locked to ID still, week after week they keep telling me they will unlock it but I'm still waiting and am being fobbed off, it should take less than a day to do but that's too hard for them.
A 400 phone may as well be a brick.
I'd never use them again.
Rating:

Reply by iD Mobile Support from UK on 17th Jan 2017
Hi Jon, this should only take up to 7 working days to unlock a phone, thank you for taking the time to feed this back to us, if this has been over 7 working days, please contact us again so that we can chase this up for you: https://www.idmobile.co.uk/help-and-advice/contact-us

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