S21Click for drop down menuClick to searchReview of mobile phones and smartphonesReviews of tabletsReviews of TVs, DVD players, Blu-Ray players, Freeview, & games consolesReviews of home appliancesReviews of services and companiesReviews of mobile phone networksReviews of broadband internet & phone providersReviews of electricity & gas suppliers

iD Mobile

 In a nutshell  
 

Last updated June 2017

iD Mobile is a virtual mobile network from the Carphone Warehouse and operating on the Three network.

Today's best buy: Sim Only £8.00 a month - 500 mins, unlimited texts, 4GB data from iD Mobile (£8.00)



 

Summary

Carphone Warehouse launched the iD Mobile network on 12 May 2015. It's a virtual network running on the Three network, and offers the following benefits:

The 2016 Which? mobile customer satisfaction survey found that 8 out of 10 customers would happily recommend iD Mobile.

From 15 June 2017, all iD Mobile customers on Pay Monthly, Sim Only and Pay As You Go plans have the ability to "Roam Like at Home" and use their UK minutes, texts and data in 50 destinations worldwide.

Best buys
£8.00
Sim Only £8.00 a month - 500 mins, unlimited texts, 4GB data
Click for details
£5.00
Sim Only £5.00 a month - 500 mins, unlimited texts, 1GB data
Click for details
£3.99
Sim Only £3.99 a month - 150 mins, unlimited texts, 500MB data
Click for details
£0.00
Pay Monthly deals
Click for details

User questions

Got a question? This is the place to ask it!


Please don't ask a question that has already been asked. Duplicates will be removed.

Your name:
Your country:

Write your question:

Give additional information so that other people can understand and answer your question:

Just moved to ID. Not receiving calls from my wife's phone she is with EE.

Asked by Graeme from UK on 16th Aug 2018

My SIM wont register on my phone its a motorola gen 2?

Asked by Paul from England on 1st Aug 2018
Sim card is in i have gone to the network options to chose iD network and every time i try to register the network to the phone it keeps telling me it cant register.

Reply by iD Mobile Support from UK on 3rd Aug 2018
Hi Paul,

Thanks for getting in touch.

We are sorry to hear that the SIM is not working in your handset. We would like to investigate this and advise you further.

Please could you drop us a message on Social Media and somebody can assist you further?

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by Anthea from Brockley on 8th Aug 2018
Need a customer service number.

Do I have to set up mail box to receive incoming calls?

Asked by Jean from U.K. on 27th Jul 2018

Reply by iD Mobile Support from United Kingdom on 1st Aug 2018
Hi Jean, if you are looking to set up Voicemail then yes, this is something you can do. Have a look at the iD Mobile app where you can turn your voicemail on.

If you need anything else then just drop us a message over on Social, our Team will be able to assist you further there.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

See all 209 questions

iD Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it, and please ask questions in our User Questions section above. Please do not use swear words or offensive language, and please, no advertising!

Your name:
Your country:

Write your review:

Rating:


Average rating from 561 reviews:

Reviewed by Tracey from Uk on 16th Aug 2018
I recently checked my credit report, and it shows a debt of £20 to ID mobile. I had reluctantly paid this so-called debt in full to the collection agency, of which I can't remember which one it was now. I'm talking to someone on FB from ID mobile, and they're asking me what my mobile number was and other stuff like dates etc. I haven't used the number for over a year. I don't know it. The stress this is causing me is awful, as it has prevented me from getting funding for my business. This company needs to get it's act together. Unbelievable!
Rating:

Reviewed by Kerry from Lancashire on 26th Jul 2018
Been with I.D mobile for over 2 years and by far the best provider, recently taken out a 2nd contract for my daughter due to issues with other companies, the mobile app is fantastic and allows you to cap your extra usage for as little as £5.00 so no nasty surprises, not to mention the cheapest on the market for brand new latest model of phone, had no issues when I've contacted customer service, they dealt with all of me queries promptly and effectively.. well deserved 5 stars.
Rating:

Reply by iD Mobile Support from United Kingdom on 1st Aug 2018
Hi Kerry,

Thank you for your review, we're really pleased to hear from a happy customer and are thrilled that you feel we offer a 5-star service!

If you ever need assistance then just drop us a message over on Social Media, our team there are always happy to help!

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Jacqui Crabb from england on 4th Jul 2018
Ended my contract with them over 6 months ago when it was up for renewal. Just been contacted by a debt collection agency to say I owe them £51! No letters or emails from ID regarding this. When I asked what it was for the agency could not tell me, just that I had to pay it! Who in their right minds would pay something when you dont know what it is for? First I had heard about it. She said I would have to ring them to find out what it is for! Unbelievable. After threats of taking this further if I didnt pay or call them I thought I would call afterall.
Anyway, cant get through as they ask for a pin number, which I havent got, and disconnect you when you dont put one in! What a joke of a company.
Rating:

Reply by iD Mobile Support from UK on 23rd Jul 2018
Hi Jacqui,

I'm very sorry to hear about this.

In order to advise you further and get this investigated we would advise that you contact us. We would be happy to assist you via Social Media if you could please get in touch using our accounts below.

Thanks.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Roy from UK on 2nd Jul 2018
Terrible company, now the apps do not work so unable to check anything, probably designed so the can now kipper me on the bills.

Read this I don't use social media. Fix your problems and bad image !
Rating:

Reply by iD Mobile Support from UK on 23rd Jul 2018
Hi Roy,

I'm sorry to hear that the App is not working for you.

I would advise that you delete the app and download it again. Alternatively you can check your usage on your iD account online.

If you would like any assistance at all please be sure to contact us via Social Media.

Thanks.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Jo Noble from England on 2nd Jul 2018
Totally shoking company, i cancelled my contract with them that came to an end, this never got done but then not only was my contract not cancelled i never got any bills for the 3 month the contract was still running so along comes a nice little debt letter from a debt collecting agency! so credit file now besmerched and they wont update it! totally unfair when they dont send letters but recon they do!
Rating:

Reply by iD Mobile Support from UK on 23rd Jul 2018
Hi Jo,

We are very sorry to hear about this.

We would like to get this looked into for you so we can advise you further.

So we can check this out please could you contact us via Social Media.

Thanks.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Fiona from UK on 1st Jun 2018
I warn you never to use this company.

They provide a Shockingly bad level of customer service and support. outrageous treatment of customers.

I took out a monthly plan on their highest data available at the time as I needed temporary internet access whilst my broadband was changed. After running out of data within 2 weeks they would not allow me to take out another 20gb for the remainder of the month but instead had to pay per megabyte used. I refused and told them to cancel the plan as it was not suitable for me. They refused to cancel and immediately took out £120 from my account even though I only went over by 50 mb and no longer used the company.

They also gave me a bad credit rating and referredme to a debt collection agency as they wanted two months worth of payments for the account I did not use after 2 weeks.
Rating:

Reply by iD Mobile Support from United Kingdom on 18th Jun 2018
Hi Fiona,

I'm disappointed to hear that you have not had a good experience with iD Mobile.

Sadly, we do not have the ability to offer a 20 GB add-on of data, however, we do have data add-ons which can be purchased via the iD Mobile app. You can find prices for those add-ons here:

https://www.idmobile.co.uk/help-and-advice/call-charges

If you have any queries regarding your credit file then please drop us a message over on Facebook or Twitter. We can take a look at your account and see what's gone on.

Thanks.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Aaron from Scotland on 14th Apr 2018
I was unsure at first about ID as a network as I had never heard of them. However I decided to give it a go. I thought I would be rejected as my past credit is poor from when i was unemployed. ID have given me a chance with an iPhone 6s for £25.99 a month. I have never had issues with signal, Or using the internet on 3G or 4G. Only good things to say about ID and thank you for giving me a chance. I am enjoying my new phone with a really decent bundle! Any time I have had a question i just hop on to Live Chat and the customer service is great. I especially like being able to set a cap on my usage. 😀
Rating:

Reply by iD Mobile Support from United Kingdom on 24th Apr 2018
Excellent to hear that feedback Aaron.

Don't forget to download the iD Mobile app to help you stay in control of most things relating to your account, and if you ever need any help with anything, please get in touch with us over Facebook or Twitter.

Have a great day!

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Lewis from Uk on 11th Apr 2018
Do not I repeat do not go onto this network. Can't wait to finish the contract customer service is non existent avoid at all cost people.
Rating:

Reply by iD Mobile Support from United Kingdom on 24th Apr 2018
Hey Lewis.

We'd love a shot at trying to turn this around for you. Could you contact us through our social media channels with some further details as to what the issue is? Then we'll do all we can to help you through there.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Iain from England on 1st Apr 2018
I have had an ID mobile connection for over 12 months. The telephone side seems of but the data side is rubbish. Rarely does it connect at 4G and usually when I need to look something up on the net there is no connection, and thats in London. Very very poor coverage.
Rating:

Reply by iD Mobile Support from United Kingdom on 4th Apr 2018
Hi Iain, we're sorry to hear that you're experiencing poor 4G coverage in your area. You can use our coverage checker online to see if there are any issues in your area:

https://www.idmobile.co.uk/help-and-advice/coverage

If you would like to discuss your options then please drop us a message over on Social Media.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Richard from England on 23rd Mar 2018
Every company I have dealt with since mobiles began have given me an amiable early exit option. I'D mobile won't do this . So I have two contracts with them. when they finish I will never deal with them again.
Rating:

Reply by iD Mobile Support from United Kingdom on 25th Mar 2018
Hi Richard, you would be able to disconnect and end your contract early, however, there would be an early termination fee.

To find out how much this would be, please contact us via Social Media and we can check this out.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by john from UK on 11th Mar 2018
Liking ID mobile very much. Cheapest by far.
Rating:

Reply by iD Mobile Support from United Kingdom on 14th Mar 2018
That's fantastic John, thanks for letting us know!

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by P Patel from UK on 14th Feb 2018
I wish there were minus stars to give this company. I ordered a sim in August, they took all my details. Sim never arrived, but they started charging me and took money out of my account. Complained and they refunded me, but they would not cancel the contract. Only way to cancel the contract was by speaking to Retentions. But when you try to speak to Retentions, you are put on hold. Having spent best part of 2 hours holding, I wrote to them. Reply to say they will respond within 2 days. Nothing. I spoke to my bank and cancelled the direct debit. So now they have me marked with the Credit Agencies as a bad debtor and I have "Defaulted". Worst communications company ever! Worst customer services. Only interested in grabbing your money and running. Very surprised as they are part of Car phone warehouse. I am now in process of take matter further to clear my name as it is messing up any Credit I apply for. DO NOT USE THEM FOR ANYTHING. Steer clear.
Rating:

Reply by iD Mobile Support from UK on 14th Feb 2018
Hi P Patel, it's disappointing to hear that you did not receive your SIM and also of the experience you've described when trying to cancel your account.

Please contact us on our social media channels so that we can investigate this situation for you and work to find a solution.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Stephen from Ni on 13th Feb 2018
The upfront payments for handsets are extortionate. To get the iphone8 plus you need to fork out a massive 400 upfront.
Rating:

Reply by iD Mobile Support from United Kingdom on 13th Feb 2018
Hi Stephen, we're sorry you feel this way. The iPhone 8 is a new handset and is, unfortunately, one of the more expensive handsets we stock. The high upfront cost reduces the monthly payments, making these more manageable for iD Mobile customers.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by mark blakemore from uk on 27th Jan 2018
id mobile is verry poor due to the service i have recieved off them i took out a contract online with a rbs card n they took my other bank insted and said it was my fault n got charges n had phone cut of and also i had debt letters they wont sort it out for me its there fault
Rating:

Reply by iD Mobile Support from United Kingdom on 31st Jan 2018
Hi Mark, I believe we spoke to you over on Social Media today and this issue has now been resolved. Drop us another message if you need any further assistance.

Thanks.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Elizabeth from UK on 23rd Jan 2018
Be very wary. Two years ago we ordered 2sims,our circumstances changed meaning we didn't activate them. 6 months later we realised we'd been paying every month. We've been trying ever since to stop the accounts but it seems with no action as we ended up paying CARS after being threatened and have now been contacted by LCS for more money. We tried registering to see if we could sort it out that way...but we can't register as we can't access the code as the cards haven't been activated. We're still waiting for a response from your complaints dept and from a director Jeremy Fennell. We've been fighting for 2 years and going round in circles. The original mistake was mine, as I assumed we wouldn't pay until activation so be aware.
Rating:

Reply by iD Mobile Support from UK on 24th Jan 2018
Hi Elizabeth, sorry to see that you were not aware that the SIMs would already be active when purchased and that it has led to this situation. If you wished to cancel the service we would have been able to do this for you after giving us a call.
If you had only cancelled the Direct Debit, the service will have remained active but the bills would remain unpaid which has led to the debt being referred to a collection agency.
We would try to contact you before taking this steps by email or post.
If you are able to contact us on social media please feel free so that we can follow up on your complaint.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Vicki Scholfield from England on 14th Jan 2018
There should actually be a 0 Star, even negative rating. Requested 2 SIM cards, they never arrived. On the request of first SIM card I gave a new address which the advisor confirmed. Apparently I should have changed it in an app?! A little difficult considering I didn’t have a phone that could be used as no new sims arrived. Asked for PAK code and then because it wasn’t used kept being billed. Phoned to disconnect and asked an advisor to disconnect me. Was then put on hold for over half an hour. Why this was the case who knows? Not ideal with a young family and being heavily pregnant. However made it clear that I wished to be disconnected. This did not happen.
This happened in Feb/March. Without any communication a letter from a debt collection agency arrived in December. Looked at my credit file and ID mobile defaulted my account. Strange how this letter arrived at my address despite no other communication because apparently I had not updated my address.
Still disputing the case now, ID Mobile have been requested in several e mails to provide me with a deadlock letter but won’t even though legally they should as they won’t resolve the issue. They keep ignoring points raised in
My e mails. Had to resort to e mailing as customer service was rude and could barely speak English. Just continued to talk over me without listening to points.
All issues stem from not changing my address. For some reading, they keep informing me that I should have received texts BUT I WOUKDNT TECEUVE TEXTS WITHOUT A WORKKNG SIM!!!! This company don’t actually read e mails carefully or understand a simple concept in a conversation. Refuse to accept any liability. AVOID AVOID AVOID.
Reading other reviews it seems a common theme ...

Rating:

Reply by iD Mobile Support from UK on 15th Jan 2018
Hi Vicki, it's unfortunate to see the frustration you seem to be experiencing due to your situation with iD Mobile.
It's hard to understand at what point you've moved whether this was before or after you placed your order, however, the problem should not have been difficult to resolve.

If you could contact us on Facebook or Twitter if this is convenient for you, we will be able to look into your correspondence to find the best resolution.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by Roly from uk on 16th Jan 2018
Simple ID Mobile, get rid of the African connection, the people are inept and rude and have zero interest in helping anyone, and half your problems would be solved !

Reviewed by EH from England on 9th Jan 2018
Customer service are patronising and unhelpful. Asking for clarification on dates when fees will come out and ended up more confused than before!Told me i could pay the termination balance then said i couldn't it would be taken out, but then i can pay this but then it will be taken out anyway. Train your staff so they can actually be helpful. If I could give 0 stars i would.
Rating:

Reply by iD Mobile Support from UK on 11th Jan 2018
Hi EH, this does not sound good. Sorry to hear about any confusion regarding the termination on your account, this will be fed back to the management team.

iD Mobile.

Reviewed by Simon T from UK on 8th Jan 2018
250 mins, 5000 texts, 2.25Gb - £5 per month (1 month contract) (via Uswitch).
Good deal, I reckon - only downside so far is no tethering, (but that is made clear in the small print, to be fair)
Seems to work fine up here in The Lakes, though no 4G where I live. (I don't use 4G anyway - its a battery killer)
A month in, no problems experienced, have used it for navigation all over the place, and coverage seems fine where you'd expect it to be, tho' a bit sketchy on the fells, obviously)

Rating:

Reviewed by Sue from Uk on 29th Dec 2017
I have a monthly contract but have no coverage in my area despite being told I did by ID as I use this phone for work purposes I cannot receive or make calls when I go text ID I ask for a call back to another number as I can't take calls on this number they still call the mine I can't use leave a voicemail saying they had contacted me I have asked to speak to managers but they do not respond on a number that I can speak on. i have had 3 new SIM cards and it still doesn't work months want 450 pound to cancel the contract which I can't afford and I am losing work this network is not fit for purpose.
Rating:

Reply by iD Mobile Support from UK on 2nd Jan 2018
Hi Sue, sorry to see you're having a problem with our service, we offer a 30 day period from connection to test coverage to prevent any issues such as this.
If you can provide details on where and for how long you've had this problem we can follow up on the call backs that have been requested.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Angela xin from GB on 11th Dec 2017
Requested an iD sim card 2 months back that I had not yet received and probably will never receive. But, id mobile is charging me for the SIM card deal that I have requested with the SIM. I have tried multiple times to cancel the bills by contacting id mobile, but after a while they didn't even respond me back.
Rating:

Reply by iD Mobile Support from United Kingdom on 22nd Dec 2017
Hi Angela, it's very disappointing to hear that you have not received your SIM card and that you have not had any assistance for the past 2-months.

Please drop our Social Media Team a message as soon as you can, they can arrange for a replacement SIM card to be delivered to you as quickly as possible.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Lorna from Ireland on 7th Dec 2017
I have had no broadband internet for 2 weeks. Was advised by computer tech guy in currys pc to get my mobile operator to reset network. They keep telling me that it takes 3-5 days to open a call by the tech team. I have rang them every couple of days or web chat. I asked that a manager call me back on web chat and was told they can't do that and I would have to ring he phone line myself. It's now 11 working days later. And they refuse to put me through to a member of the tech team. Is there even a tech team @id? And if so they shoukd check their qualifications because they don't seem to have a clue what they are doing. Worst customer service ever. Ever. Ever. There should be a no star rating here for absolutely useless.
Rating:

Reply by iD Mobile Support from UK on 8th Dec 2017
Hi Lorna, is the problem you're having using mobile data?
If calls and texts work ok, this could be a setting on your phone so we'd recommend testing a different phone to confirm if this is the case.

Please get in touch so we can investigate further what is being done for you.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Allan Varney from UK on 4th Dec 2017
Took out a contract with id when I took it out was told the first bill was to be taken one month from the date of it starting only to get a text saying that it would be taken in half the time ? Also don't get a signal at him or work which isn't what the reception map had suggested.
Rating:

Reply by iD Mobile Support from UK on 8th Dec 2017
Hi Allan, the first payment is taken 14 days after your account is connected, sorry if this was not made clear to you.
The map is a prediction of what to expect, however, coverage does vary which is why we provide a returns period if the signal is not good in your area.

iD Mobile.

Reviewed by simon dunham from england on 2nd Dec 2017
I am so pleased to here others reviews on the appaling standards of ID mobile i took a cheap contract phone out a few years ago and seeing as i never used itdecided to pay the contract off so i paid £101 to terminate the contract which was proved on a bank statement i asked for a letter comfirming this was cancelled but never recieved it i then recieved about 4 months later a bill for £90 which i asked why said because i have contract i said i paid contract off and already cancelled dd each time i spoke with an advisor they hardly understood what i said to the point i visited my local carphone warehouse which i was assured that it was cancellwd then today i recieved a letter 6months later from a debt agency saying i had to pay £101 i spoke to an advisor who clearly told me i had to talk to debtors i went to the bank to obtain a bank statement ofproof i paid £101 from march what the hell is wrong with this company absolute disgrace needless to say i will not be paying and if i have any further correspondence i will consult solicitor diabolical sham of a company.

Rating:

Reply by iD Mobile Support from UK on 8th Dec 2017
Hi Simon, it's not clear if you contacted us to request the disconnection or just made an extra payment on your account.
If you decided to cancel within your contract term this could be done and a final bill would be generated to cover any termination fee.
If the disconnection has not been requested then we would continue to provide the service and charge you the monthly payments for this.

If you can contact us with the details of if and when you notified us about the disconnection, we can help resolve this matter.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Katya from UK on 1st Dec 2017
Terrible coverage. Cancelled account but not cancelled at their end. Cancelled my stranding order and then got threatening letter- stay away!!
Rating:

Reply by iD Mobile Support from UK on 8th Dec 2017
Hi Katya, we offer up to 30 days to test our coverage in case there is any issue in your area. We would not recommend cancelling your Direct Debit until the account is settled as this would leave an outstanding bill on your account.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by TonyL from England on 25th Nov 2017
Totally useless and not fit for purpose.
App does not work, emails not replied to, customer services number results in more than 5 minutes of listening to rubbish information when all one wants to do is get confirmation of something. Once one gets to CS given the run around that will be handed over to retentions even if you have already decide and commented that you wish to cancel.
Initially tried to cancel 30day rolling plan via app, no confirmation received that cancellation request was successful.
Rang CS for support,"oh we cannot confirm now, will ring you back tomorrow as it can take 24hrs to process".
Okay, we also need the iPhone unlocked from the id network. Once again, this will take 3 to 5 days to confirm.
Okay that is acceptable, please send a confirmation e-mail.
Id mobile CS, we cannot do that but will ring you.
Well just brilliant for the customer, no written proof as id mobile only wish to communicate via phone. Is this because in this way they can say that the customer is at default when they cancel the direct debit!!! and id mobile can then hound the customer for breaking a contract.

Reason for cancellation sim is totally inadequate coverage, more than 80% of the time phone just shows "no service". And the only advice is turn the phone off and on again. Coverage for both 3 and 4G is supposed to be brilliant in area.

Stay away, both CS and coverage are totally inadequate, apps must have been designed to ensure confusion and do not even try to use the complaints form on the web page, which just has a submit button and once sent the customer is unsure whether the e-mail has been sent or has just disappeared into the ether.
Rating:

Reply by iD Mobile Support from UK on 8th Dec 2017
Hi Tony. We're sorry to hear that you did not receive good coverage and that you have had a poor experience when you tried to make contact with us to cancel.

Once you've lodged your cancellation request, confirmation is provided by text and iPhone unlock requests are also confirmed this way once completed.

You can view any bills and payments as well as the status of your account at my.idmobile.co.uk

In response to your comments about using our contact us form, any messages submitted would receive a confirmation email if your email was provided on the form.

Reviewed by Angus from UK on 14th Nov 2017
Fairly flexible within UK; seems to have good reception. Make sure roaming is switched off when travelling by air - I got a message when I landed to say I had used up all my data (luckily it "only" cost me £10). I bought a local SIM for use while I was abroad.

"my.idmobile" website is not very user-friendly; could do with rubbing out and starting again.

Don't bother phoning them to ask for help and DEFINITELY don't go to Carphone Warehouse - they just told me to throw my phone away and buy one of theirs.

I'm only sticking with them because my monthly package is good value.
Rating:

Reply by iD Mobile Supportfrom UK on 20th Nov 2017
Hi Angus, we're glad you're sticking with us. We're sorry that you've not had a good experience in the past. Should you have any issues you need assistance with, you can also make contact on Facebook or Twitter.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by j johnston from scotland on 2nd Nov 2017
Ordered a sim card from id mobile never received it but they still are billing me for it sent email to they don't reply.
Rating:

Reply by iD Mobile Support from UK on 7th Nov 2017
Hi J Johnson, sorry to hear you haven't received your SIM in the post. If you haven't been able to speak with someone to get this sorted, please get in touch so we can help.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Ewa from UK on 26th Oct 2017
It is the worst company ever, protect yourself from them. I signed a contract for a phone and a tablet. The tablet got broken within 2 weeks of being used. Carphone refused to repair it, and I had to take it to manufacture myself, which is miles away. The first bill was £67.50 instead of £17.50, although the phone was barely used. Until now I am unable to create an online account to be able to access the bills; according to them my personal details are wrong! They never provided me with contract; the one sent per email was password protected and I am unable to open it. They expect me to pay them, without allowing me access to my bills and proving them for accuracy. On several occasion , I had to use different mobile to connect with their customer service and pay the bills, connection from their network was impossible. I am unable to access voicemail because it is password protected and I do not know it. 1.5 months ago they blocked my account, because I only paid my monthly charges and they demanded £15 more. The mobile was hardly used, as I am scared to use it, and I do not have access to the bills so I do not know why I should pay more? I tried to sort out the issues with a customer service over phone, but I was just ignored. Recently I am being harassed by debt collection company and i.D Mobile did not even take any effort to let me know that they are passing my details to third party. I placed a formal complaint and I am waiting for a response. I wish I have read all the negative reviews before I have sign the contract.
Rating:

Reply by iD Mobile Support from UK on 7th Nov 2017
Hi Ewa, this sounds strange that you've advised you've been unable to use the service much, yet have incurred extra charges, possibly for exceeding your allowances.
If your direct debit is active then then you would not need to call to make any payments.

We're able to help you register for our app or website if you've encountered any problem doing this.
Please contact us on social media if this is a convenient option for you.

If you are concerned about charges for over using your allowances, once registered on on app, you can set a cap to limit any charges.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Roly from UK on 16th Oct 2017
To all the folks below and ID mobile, all the hundreds of complaints "do ID mobile ever learn" ? I think not, same flannel to everyone we are looking into you problem, contact us on Facebook, social media, never tried that myself nor want to.
As for phoning Africa, trust me and all the others "DO NOT BOTHER" ! Rude inept people, where do you hire your staff, from the roadside daily after all that is the practice in South Africa !

Scooby below has the right solution, direct contact by e mail for proof then court action.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Roly, we offer contact on social media as an alternative option if you've had difficulty speaking with someone in customer services previously. If you have an issue you'd like us to directly help you with, please try getting in touch on social media as the email provided is not the correct process and would not receive a response.

iD Mobile.

Reviewed by John L from UK on 15th Oct 2017
I have spent hours trying to get mobile data working on my wife’s phone in Italy. Roaming is activated and the APN settings are correct, and all customer care could say was that id doesn’t guarantee that the phone will work abroad. But funnily enough the phone is on the Italian id network. And my wife has had the same problem in France and Ireland. Customer care people are invariably rude and don’t have a clue about what they’re doing. And using Wi-fi, the ID Mobile help and advice pages are not accessible. It’s hopeless. Don’t bother with this network.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi John, if you are able to connect to a network, make and receive calls and use texts, the APN settings are the most likely issue. You may need to delete the existing settings and re add them if they appear correct on your phone.
You may also need to check that roaming is activated, both on the iD app and also your phone.

iD Mobile

Reply by John from UK on 20th Oct 2017
Thanks, I’ve done all that already. Customer support said they would send me the APN settings (I used the ones I could find online) but they never did. Roaming is activated on phone and app. Can you please send the APN settings you think I should be using. And by the way, the help pages on the idmobile website are not accessible using Wi-fi here in Italy.

Reviewed by scooby71 from uk on 15th Oct 2017
For everyone having issues with over billing, incorrect tariffs, data charges etc you should email the following people:

FSEscalations@dixonscarphone.com

If you have coverage issues then they can't help as it is the CUSTOMERS responsibility to check coverage in their area BEFORE signing up to a mobile network, sorry but that's the rules and law.

I initially emailed the Carphone Warehouse CEO, their marketing department and their affiliates to complain about the ID service.

When I threatened to go to their marketing partners with copies of their customer service responses they dealt with my complaint quickly and I had my two contracts cancelled and all payments refunded.

However I did have to hand back the mobile handsets but was glad to do so.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Scooby71.
We're glad to hear that your issue was finally resolved, however, it is not a requirement of customers to check coverage before the purchase although this is recommended. We provide a 14 day returns period after purchase to test coverage and return the contract if necessary.

If you use the service for a period on months then we would need to investigate why coverage issues occur for you.

The email you were contacted from is not an proper escalation route for iD Mobile so any unexpected contact may not receive a response.

Reviewed by Figger from UK on 12th Oct 2017
ID Mobile operates in the same way as a scammer.

They offer what appears to be a good deal. The moment I switched my data usage massively increased with no change on my side. When I contacted ID mobile to change my package as the initial one was not suitable they said I cant do that, I can only top up a gigabyte at a time, which would increase the plan massively. I told them there deal will not work for me and I gave them notice to cancel. They did not cancel and kept charging me, month after month. When I cancelled my DD they sent bailiff to keep collecting for providing no service as I had already left them within the first month and then gave me a bad credit rating my leaving the 30 day rolling contract as consistent missed payments.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Figger, data usage can be tracked on most phones and also using our app. You may have been able to tell what app was responsible by checking your phone.

We can make changes on our 30 day plans unless you were already active with our highest allowance.

If you have requested to cancel your plan, this would be done with 30 days notice.
If this was not completed as expected please send us your mobile number and we will investigate this for you.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Sadhana from Scotland on 12th Oct 2017
Honestly don't get trapped with this network , looks pleasing not very bad service not worth the money .Im repenting for having joined them .Their customer service terrible waste of time. They end up giving u a bad credit rating even if one payment is delayed or because a direct debit was not arranged.Im trying to resolve it but to no avail.its like talking to deaf people .i was in credit with them still.... they managed to contact the debt collectors.Never experienced anything like this before.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Sadhana, we're able to investigate your account and provide information if this helps to make things clear. Late payments may be recorded on your credit file, however, we would notify you of any overdue payments before taking this action.
Only if a payment remained unpaid for a long period would it be passed to a collection agency.

Please use Facebook or Twitter if you are able to provide us with some details to check on your account.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Carlos from UK on 11th Oct 2017
It was horrible and not over yet!! I was never able to send texts with iD wasted many calls to customer care and visiting carphone warehouse.... CW recommented I cnacel the monthly contract and leave iD when 1st month is over. ID not are refusing to cancel my contract and they owe me money for a 2md sim that never worked as the problem was at their end.
Do not risk using iD ever not matter how cheap!!! Because it is nasty!!!
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi Carlos, it seems less than ideal that you were advised to cancel the contract to try to resolve the problem with texts.
If this has not been sorted please get in contact with us so we can help.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by M.GASKELL from England on 5th Oct 2017
This is cheap service and it is rubbish ,I took on a 24 month contract in February 2017 and when it expires I am out my handset is a HUAWEI ,all part of the rubbish deal.
Rating:

Reply by iD Mobile Support from UK on 18th Oct 2017
Hi M.Gaskell, we do offer smartphone deals from £5/month however you've not mentioned what issue you had which would cause you to rate our service as rubbish. Please get in touch with us if you need any help with a problem.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Michelle Jackson from United Kingdom on 28th Sep 2017
Well below a poor service. Could rarely make or receive calls in the Derbyshire area. Never got onto the Internet at any time whilst my data was switched on. Complained for months that I was paying for a service I wasn't receiving. Is that even legal? Was promised they would get back to me in regards to these matters month after month. Eventually I refused to pay the bill and they served me with a bailiffs letter if I refused to pay within a certain period. Thoroughly peeved with the whole service. Would definitely not recommend this company to anyone. I'm surprised PC World is even providing their Network contracts to anyone at any price.
Rating:

Reply by iD Mobile Support from UK on 10th Oct 2017
Hi Michelle, how long have you had a problem with coverage? Have you ever tested your SIM in a different phone since you've experienced a drop in reception?
If you can contact us with your details and the area (postcode) you're having this problem we can investigate.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by JB from UK on 27th Sep 2017
Phone not picking up network in West Yorshire(Leyburn). Reported this to Carphone Warehouse and tried to get out of contract. Useless manager Chris in Eldon Shopping Mall in Newcastle had no idea or technical knowledge so could offer no help with problem. Emailed ID network to complain that the phone was no good to me with its lack of coverage but they will not end contract under any circumstances( it would be easier to leave the Mafia.)They are totally uncaring people who are only interested in collecting the monthly payment and offer no customer service at all.
Rating:

Reply by iD Mobile Support from UK on 10th Oct 2017
Hi JB, we do understand that not receiving service on your phone can be very frustrating; our 3G network covers 97% of the UK population.

We would like to check your account to see if there are any reported problems within your area. Please contact us via our social pages https://www.facebook.com/idmobileuk/ or @ID_Mobile_UK.

Reviewed by JT from Uk on 23rd Sep 2017
AVOID AT ALL COSTS. Owned by Carphone Warehouse so no surprise salesmen are pushing ID. No-one did a postcode search at the point of sale so I'm stuck with little or no coverage at home and they won't let me out of contract! Customer service pitiful! Carphone Warehouse just fob me off . PLEASE PLEASE anyone else reading this that is thinking of taking out an ID contract, DO A POSTCODE SEARCH ON THEIR SITE FIRST. Wouldn't want anyone else to have the stress, upset and frustration I have!
Rating:

Reply by iD Mobile Support from UK on 10th Oct 2017
Hi JT, we are very sorry to hear about the problems you have been experiencing with the coverage within your area. If you'd like to cancel your iD phone plan or return an item, please see below for more information.

We have a 14-day returns policy for in-store purchases, and a 30-day returns policy for anyone who purchases from idmobile.co.uk or via the iD telephone sales team (and uses our postal return service).

If you would like further help please contact us via our social pages https://www.facebook.com/idmobileuk/ or @ID_Mobile_UK

Reviewed by arj from england on 22nd Sep 2017
Its cheap and good. Very satisfied. Can chexk and keep in controol all minutes, data and mesages.
Rating:

Reviewed by N metcalf from Uk on 20th Sep 2017
After 21 months phone died, tried to get help but told unable to upgrade yet, asked to. Start a new contract but told old one would still have to be paid in full , no help what so ever so have gone elsewhere.
Rating:

Reply by iD Mobile Support from UK on 10th Oct 2017
Hi N Metcalf, we do understand that having a phone that doesn't work as it should, can cause a great deal of inconvenience.Depending on which handset you have you may still be covered under the manufacturer warranty.

We are sorry that we had been unable to upgrade your account when you had requested. If you are on a 24-month contract you can upgrade 60 days before your contract is due to expire. If you would like to speak with an expert please contact us 0333 003 7777

Reviewed by C. Daglish from UK on 18th Sep 2017
I have not felt the need to submit online reviews for any company, despite having variable customer service over the years. However, I would like to share my experience of ID Mobile over the past four weeks – truly the worst customer experience I can remember in thirty years.
The problem was straightforward – a porting error, resulting in calls to the “successfully ported” ID mobile number being received by the (deactivated) Tesco mobile number. Landline calls and calls from mobile networks were received on an old phone with a deactivated SIM card. My tech savvy son soon told me the problem – the “successfully ported” number was still registered to the mobile network carrier associated with Tesco, not ID mobile. I told ID Mobile about this.
Easy to explain and rectify? One would think so, but 22 email conversations were required to solve it (emails to/from ID mobile). Don’t even try Customer Service (even though every single email reminds you to call 7777 for help, even when you tell them in an email that you don’t wish to be told this!), as you cannot speak to the technical team. Even when I said I wished to make a formal complaint, the response was that complaints are dealt with internally (by whom? with what result?). I gave up calling Customer Service so that at least I would have an email trail of evidence.
Replies to emails were robotic, often ignoring the straightforward points made; requests for information were also ignored (e.g. to whom should I complain). ID Mobile repeatedly said the number has been ported successfully – I even told them to do a number search using an online carrier checker (e.g. textmagic.com). Nothing would convince them otherwise.
Only the request for a letter of deadlock, which would allow me to complain beyond ID Mobile to the relevant ombudsman, seemed to wake up the company.
About four weeks later, Three investigated and solved the problem. I asked ID Mobile for a refund, given that I had been paying a monthly amount for a number that would not accept incoming calls. Their response? “We've finished investigating your account query. We can confirm that there were no errors on your bill, and no incorrect charges were applied.” Perhaps this helps illustrate my points above. Finally, my request again for a letter of deadlock (as a matter of principle) resulted in a £5 credit to my account (the monthly payment) – no offer of a goodwill payment despite the catalogue of errors and incompetence.
ID Mobile offer very competitive deals; unfortunately it is evident that this is at the price of effective training and efficient customer service. My annoyance is not with the fact that the porting went wrong, but with the incompetent manner of dealing with it. The sales team seems to be British based, but customer service is South African; the latter are simply not up to the job of supporting the company.
As said at the start of this review, I have never felt the need to do an online review before – perhaps The Carphone Warehouse (which owns ID Mobile) will see this statement and use it in training their customer service – they certainly need it.
Rating:

Reply by iD Mobile Support from UK on 19th Sep 2017
Hi C. Daglish, we're disappointed that this issue with, what sounds like a split port, was not recognised and escalated sooner, so that much of your contact and disruption could have been avoided.
We would not reach deadlock with a problem that we are still working to resolve but we understand the reason for your frustration about why it took so long. You case is currently being investigated.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Adam from UK on 18th Sep 2017
Why did I ever leave O2? Lost the ability for customers to leave voicemails for me some 4 months ago. Still not resolved even after inserting a new SIM. Reception is rubbish, as you have to stand outside to make/receive calls...when I could. There is obviously a massive technical problem at their end which they seem unable to deal with. My advice to you all out there, is to suspend your Direct Debit until any matter is resolved. If you are not getting what you took a contract out for, then there is a breach of that contract. Don't let the call centre bullies threaten you with termination fees etc, if they are not providing what you have paid for. When will this company be investigated on Watchdog or by Money Saving Expert etc. Reviews on TrustPilot are equally damning. If I could rate it 0 stars, I would.
Rating:

Reply by iD Mobile Support from UK on 19th Sep 2017
Hi Adam, we're aware of your issue and we're working to find a solution. Apologies that it has taken longer than expected to resolve this problem.

Reviewed by elle from england on 12th Sep 2017
absolutely the most terrible,unorganized,unprofessional worst company I'm dealing with at the moment if you are thinking about switching or taking up ID MOBILE PLEASE DO NOT AVOID AT ALL COSTS!
THEY ARE WITH OUT A DOUBT THE MOST SCRIPTED CONTRACT COMPANY I HAVE EVER COME ACROSS!!
so i started to use these people and i had a problem with sim i had asked them to send me a new one and apparently the lady had not press the complete button, OK i will go with that. 2 months later down the line i finally revive my sim after spending hours on the phone to them being on hold and not being picked up again just no customer service what so ever in the mean time of endlessly trying to get this sim every time i would call up i was told that someone would get back to me in 3-5 business days i had to call up every 6th or 7th day to find out that nothing has been done and that nothing has been noted and do they want me to now escalate my problem so to cut a LONG story short every time i call up they have not saved any notes and ask me would they like me to raise a note! now i have a sim with sim that i can not use because it will not allow me. i have told them about this and they tell me they can not do anything about this! i'm am fuming so i have asked them to terminate my contract free of change and then they ask me on what terms i say all of the above and they then turn around and say customer service is not signed in your contract!!! PLEASE AVOID AT ALL COST !!!
Rating:

Reply by iD Mobile Support from UK on 19th Sep 2017
Hi Elle, we're sorry to hear that you've had such a poor experience dealing with us and that it took an extended period to provide you with your replacement SIM.
We would like to find the calls that you've made so we can look to improve the service we provide.

If you need to get any further issue resolved please contact us through our social media pages so we can help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Krisztina from Uk on 7th Sep 2017
What a joke! There's something wrong with their mobile network, there's no information on their website. When I called the customer services they kept me waiting for 10 minutes then a guy picked up and before I could say anything he said they're closed and I should call tomorrow??? Stay away.
Rating:

Reviewed by Debbie from UK on 6th Sep 2017
AVOID AT ALL COSTS!!!!

Inept, cold customer services in South Africa, No capping at the start of the plan led to massive bills (I have three other phone contracts with other providers - not one of which bills me a penny over my contracted amount.)ID then introduced capping earlier this year - I put the cap, they are making out that the cap was temporary and have now charged me as if no cap was on.

Rating:

Reply by iD Mobile Support from UK on 19th Sep 2017
Hi Debbie, if you can contact us via our social media sites to provide some details of your issue, we'd very much like to investigate.
The cap can be managed using the app and should remain fixed.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Hayley from Kent on 6th Sep 2017
I have had no service for 2 months now at home. As it works when I'm at work they think this is fine and will not offer any discount for not getting full service. I'm in the process of now moving as they are extremely unhelpful. I'm not able to make or receive calls and texts from home. All they can say is they are looking into it. Not good enough.
Rating:

Reply by iD Mobile Support from UK on 19th Sep 2017
Hi Hayley, we can't guarantee coverage indoors unfortunately however we offer a 30 day coverage returns policy for connection purchased on our website.
We are also improving 4G calling to increase indoor coverage in many locations, but this is only currently available on certain handsets.
idmobile.co.uk/4g-calling

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Emma from Uk on 3rd Sep 2017
My daughter struggles to get wifi at home and not a problem for everyone else we are on O2, never any problems! But ID mobile not impressed with ! Called them as bill was very large, explained that she struggles to get wifi at home some they told me to switch on the wifi assist on mobile data. I have done this and still having a problem! So the reason for her very large bill is she has been using 4g instead of wifi ! Not impressed and wouldn't recommend IDMobile at all, not very helpful customer service either ! They have but a cap on now for me for £5 a month but it still doesn't solve the problem of wifi !???
Rating:

Reply by iD Mobile Support from UK on 4th Sep 2017
Hi Emma, if you are having an issue with WiFi on your daughter's phone then this may be a fault with the device or router. Simply restarting the router can often help with this as the network SIM is not a factor.
If the WiFi problem is the same in other locations we'd recommend you take the phone to a Carphone Warehouse store so it can be sent to our repair centre.

Reviewed by S R D Brooks from UK on 27th Aug 2017
I spent a week in France and was never able to access mobile data. Two calls to customer service failed to resolve this. There was no problem with my phone which got data as soon as I returned to UK. I am going to switch to another provider.
Rating:

Reply by iD Mobile Support from UK on 4th Sep 2017
Hi, if you have an issue connecting to mobile data whilst abroad but not in the UK, this indicates an issue with your APN settings.

If you are able to check the APN settings on your phone, the correct settings should be as follows.

Name iD
APN id
Username
Password
MMSC ht tp://mms.um.idmo bile.co.uk:10021/mmsc
MMS Proxy mms.idmobile.co.uk
MMS APN Username
MMS APN Password
MMS Port 8799

If you require any other assistance please get in touch.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by scott from United Kingdom on 26th Aug 2017
I rang ID mobile to cancel my contract which I thought they had done.
But after my mortgage fell through I found they hadn't and they marked my credit file.

When I contacted them they told me to prove I cancelled. What time and what phone I rang with.
To be honest my biggest issue is why they didn't contact me to tell me there was a outstanding balance cz the contract was not closed. They even let me open a new account which I still have today without terms there was arrears. Same address!!!
I said just to get the issue resolved, I would pay the balance if as they didn't tell me about the debt they remove the mark on my file. There answer was no, check the app next time.
Worst company ever.
Rating:

Reply by iD Mobile Support from UK on 4th Sep 2017
Hi Scott, we're sorry about the problem with your cancellation, however we have been able to contact you now to get this issue resolved.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by anna from uk on 17th Aug 2017
They start charging from order date but deliver sim 4 days later. 4 days lost !!! Apealing.
Rating:

Reply by iD Mobile Support from United Kingdom on 18th Aug 2017
Hi Anna, we're sorry to hear there was a delay in your SIM card arriving, this is not what we like to hear.

We appreciate that is frustrating when you are charged for services that you are unable to use; if you pop over to our Facebook or Twitter page and drop us a message, we will have a look and see if there is anything we can do to turn this around for you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Andy from Uk on 14th Aug 2017
Just came back from Corfu my phone worked fine but couldn't access internet without Wi-Fi I thought I could use my data allowance but couldn't get anything while i was wslking around very disappointed.
Rating:

Reply by Stephen from UK on 14th Aug 2017
I had the same issue in Spain recently, but fixed it by enabling data roaming on my phone.

Reply by iD Mobile Support from United Kingdom on 15th Aug 2017
Hi Andy, we hope you had an amazing time in Corfu!

Sometimes when our customers travel abroad they have trouble using their mobile data, the reason for this is normally due to their handset APN settings not matching the iD Mobile APN settings.

To check the APN settings are correct, please take a look at our website here:

https://www.idmobile.co.uk/help-and-advice/get-your-settings

If you have any more problems then please contact our Social Media Team over on Facebook or Twitter and they can help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Mike from United Kingdom on 10th Aug 2017
Apalling network coverage. Regular drop outs. Just 3 months to go and I'm back to O2.
Rating:

Reply by iD Mobile Support from United Kingdom on 15th Aug 2017
Hi Mike, we're sorry to hear that you had poor coverage in your area, we would never wish for customers to pay for a service they cannot use and understand your reasons for leaving. We hope O2 offer you the great coverage you need.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Roly from UK on 6th Aug 2017
I am a registered user ID mobile, I WOULD WARN ANYONE STAY AWAY FROM THIS COMPANY !

The first few months, took the £5 per month as agreed, now every month, spurious mystery extra charges now appear, when I query them I get told I called chargeable numbers (total rubbish) it was standard uk mobile, I complain then someone else, say the charge was for going over my limit, never once did I go anywhere near my usage for data calls or texts.

We ar paying for a cheap and not so cheerful service, that make up for low prices by cheating it's customers, many on this forum just suffer it, I for one will not, and unless my spurious charges are refunded with start court proceedings against ID mobile.

I don't use social media, and have no intention of calling your rude and inept staff in Africa.

I have found it is best to e mail their company then all is recorded for the court, It must be your deliberate policy to over charge, hoping that people will go away !

Is there a worse company out there ? I doubt it.
Rating:

Reply by Jan from Uk on 6th Aug 2017
Try contacting them on the 08000490250 number this is the one I usually use to get problems sorted.

Reply by iD Mobile Support from United Kingdom on 15th Aug 2017
Hi Roly, we are disappointed to hear that are unhappy and we would like to help.

Without looking into this we cannot be sure why you have been charged above your allowance, it may be due to extra data, calls or SMS messages being sent; if you would like us to look into this further then we would urge you to contact us via Facebook or Twitter.

If you do not have this already, we can set up a cap on the account. This would mean you cannot be charged anything over £5 on the account.

If you would like to discuss this further and allow us to help, please message us via Facebook or Twitter; we are normally able to respond within an hour and can fully investigate the issue for you.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by nick bi from United Kingdom on 1st Aug 2017
I have a "No service" message on my mobile when I am at home and this has been the situation for nearly one month. Id technical have not managed to resolve the problem..i have followed all advice they have given including using £G with no result..I have one year left on my service contract but am not receiving the service i am billed for..how can i resolve this issue. i need to be able to use my mobile from home.
Rating:

Reply by iD Mobile Support from United Kingdom on 2nd Aug 2017
Hi Nick, we are sorry to hear that you are having problems with coverage. Have you contacted our Social Media Team? They can escalate this for you and discuss your options for the remainder of your plan.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Glen from UK on 28th Jul 2017
Not impressed! My Mum was able to get a signal at home until early June. Since then she has encountered the 'unable to register' message and the phone has been next to useless which is compounded by having to pay for the privilege of having this useless piece of tech in the house! Option given by the service line - cancel and pay the £120 pound outstanding contract cost PLUS a termination fee! Are they joking, the signal is lost through no action on my Mum's part and they expect her to cough up money to cancel this contract and move to another provider. My advice - AVOID!
Rating:

Reply by iD Mobile Support from United Kingdom on 31st Jul 2017
Hi Glen, we are sorry to hear that your Mum started to experience issues with her coverage in June. We would like to have a look at her account and see what we can do to help, please ask her to drop us a message over on Facebook or Twitter and we will try to resolve this as quickly as possible. Thanks.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by A. Hildebrand from UK on 24th Jul 2017
I purchased my phone in August last year - I haven't been happy with the phone as the memory is 8GB and even with an SD card so much of the data and apps stored on my phone cannot be transferred to the SD card. The Android system itself is using over 4GB of the memory. My problem is that I do not even have enough memory to update the ID mobile app to check my allowances. I rarely use much of my data allowance but got 2 very hefty bills through claiming that I had used £70 and then £50. Called customer services but they were unable to help. I cannot wait for my contract to run out so that I can move to a proper phone network that will supply a phone that will actually work without charging me a fortune.
Rating:

Reply by iD Mobile Support from United Kingdom on 25th Jul 2017
Hi A. Hildebrand, it's a shame to hear that your iPhone memory is no longer suited to your needs, if the handset has space for a memory card then you should be able to purchase a memory card with bigger memory. You might just need to check the phone settings and make sure the phone is utilising the memory card storage and not just the handset storage.

We're sorry to hear that you have received two shock bills, if you would like to discuss these and arrange for a cap to be put on the account, please drop a message to our Social Media Team over on Facebook or Twitter. Alternatively, you can set up a cap by logging into the iD Mobile app.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by Ray Burn from United Kingdom on 2nd Aug 2017
I have exactly the same situation. Two shock phone bills and have no idea why and the app cap and data cap did not activate. ID customer service are no bell and the shop even less. Not happy. I am going to disable the phone until the contact expires and join another network.

Reviewed by Gavin Heard from UK on 23rd Jul 2017
Sadly, despite EU roaming supposedly being included this service simply will not work for me in France - tested ok in spain and Holland) for some reason I cannot use data in France, although calls and texts work. Support from ID sadly is appalling - a call centre with untrained staff going through a check list (yes I've turned on data roaming, yes I've turned off 4G etc.) Then it's "referred to the technical team" who just come back after a week and say there is no issue at their end. And that's it! The service doesn't work but somehow it's my fault so I'm left being offline whilst travelling.
After the third time of complaining I got a whole five pounds refunded - five! - what an insult. They offered to send a replacement SIM card to try, although that never arrived.
As I travel abroad a lot it has been an extreme disappointment and I cannot recommend ID mobile. I will be looking for a new company as soon as I can.
Rating:

Reply by iD Mobile Support from United Kingdom on 24th Jul 2017
Hi Gavin, it is disappointing to hear that you have had issues with EU Roaming during your time in France. There may be an issue with your APN settings that is causing a problem, you can check to see that your APN settings are correct here: https://www.idmobile.co.uk/help-and-advice/get-your-settings

ANother thing worth checking is which network you are connected to, in France you should be able to connect to the Orange, Free Mobile, BYTEL or BOUYGTEL network. Please complete a manual network search and see if you can connect to any of these networks.

If you are still having trouble then please contact our Social Media Team via Facebook or Twitter, they can have a look and see what they can do to resolve this for you as quickly as possible.


iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Zoe from Uk on 22nd Jul 2017
Can't make calls or texts - saying not registered- I am registered - anyone else having this problem. Very frustrating.
Rating:

Reply by iD Mobile Support from United Kingdom on 24th Jul 2017
Hi Zoe, it may be that you are having trouble with your coverage which is causing problems making calls or sending text messages.

You can check to see if there are any problems in your area by checking our coverage checker online, here: https://www.idmobile.co.uk/help-and-advice/coverage

If you are still having trouble then please drop a message to our Social Media Team, they can pick this up today and see if there are any outages in your postcode area. If there doesn't seem to be any work ongoing then they can help work out what the problem is and the best way to resolve it for you, as quickly as they can.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by John from UK on 14th Aug 2017
Having same problem no signal anywhere from 3days-9days at a time customer services keep saying technical fault but this has bin going on for 5 months?John from Newquay Cornwall.

Reviewed by C Shepherd from UK on 21st Jul 2017
STEER CLEAR AT ALL COSTS
I purchased a sim only deal with ID mobile for an elderly relative as an emergancy phone. Never did manage to get it working. As constant error messages while trying to register it.
Unfortunately elderly relative no longer with us so decided to cancel deal.
Seemed straight forward enough until I received a very rude phone call from CARS (Creditlink account recovery solutions) asking me to confirm my details even though they wouldn't say who the details were for. I then received a letter from them demanding £15 for an outstanding balance for ID mobile which I hadn't recieved a bill for. I paid this promptly and assumed that would be it.
I then received another bill from ID mobile for £16.92. I emailed ID and queried what this was for. Ooops they said that should only have been £1.92! Still not sure what they are charging me for.
As I thought everything was sorted with my previous payment I cancelled my direct debit.
I am now trying to pay the £1.92 but can not get through to customer services as I don't know the customer service pin they keep asking for. Nor can I phone then via the mobile as it is now cancelled.
I have now had several emails stating that all I need to do is phone customer services and completely ignoring the fact that I am unable to do this.
I can only assume I will get another letter from CARS if this is not paid soon. Which I would really like to avoid.
This is the worst company I have ever had the misfortune to deal with.
Rating:

Reply by iD Mobile Support from United Kingdom on 21st Jul 2017
Hi C Shepherd, we are disappointed to hear that you are having trouble after cancelling the iD Mobile account. So we can understand a little more about what's going on with your disconnection and why you have received a further bill, can you contact us via our Social Media channels? Our Social Media Team are available every day and will normally respond the same day.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by C Shepherd from England on 25th Jul 2017
No sorry I don't use social media.

Reviewed by Doreen from UK on 20th Jul 2017
Contract price 7.50 per month.

I am happy with service on my phone contract since entering a contract with iD - April last year which was for 2 years however since April this year after 2 weeks you alert me I am running out of data. The 1st time I thought maybe I had exceeded up, so I brought the add on. The following month I made sure I did restrict my use as a test, yet again the same message appeared after 2 weeks! I have come to the conclusions that the pricing has changed. Am I correct? I am not a high user really very occassionally use the internet only to look up addresses or phone numbers, only use to text infrequently, only use the mobile for daytime business calls & retrieve any voicemail messages. The latter two I never have to buy add ons.
Rating:

Reply by iD Mobile Support from United Kingdom on 21st Jul 2017
Hi Doreen, we are glad that you have had a good experience on the iD Mobile network. Our data charges have not increased, it may be that you are using certain apps that use more data than others or that apps are continuing to run in the background and use data. All apps can be shut down in the handset settings and this would stop them from using data when you are not using them. If you would like us to take a look at your data usage and see if we can find out what is going on, or advise on how you can use less data, contact our Social Media Team on Facebook or Twitter and we can help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by David B from UK on 11th Jul 2017
Be warned. id stopped collecting on a £4 direct debit I had in fact forgotten about. I then received threats of legal action unless I paid £7.50. I paid against my better judgement and 2 days later received a phone call saying I owed £7.50, when asked why I was told a further month had passed, a direct debit had been cancelled so it was now £7.50. I offered to pay immediately and was told non direct debit cost was £7.50 even though I hadn't cancelled it.
Be warned.
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi David, should there be any issue with your payment we would in the first instance notify you on the app and also by text message. We may also restrict your service if payment is still overdue.

Only if the payment was not made would it be necessary to send a letter to inform you about the debt on the account.

If you've not yet managed to fix the account payments please get in touch on Facebook or Twitter.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Igors from GB on 10th Jul 2017
I cancel contract with ID , and after 2 months start receive letters from ID , and debt collectors , I try to contact with ID customer service , waiting one hour , no answer . I go to carphone warehouse , where I take this sim , we try ring from the shop , waiting on phone line almost two hours , no answer . I decided to pay this bill . After two months I start receive this letters again .
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Igors, it is very surprising to hear that your call was not answered on these occasions.
You can call 0333 003 7777 between 08:00 and 20:00 to request cancellation.
If you find any issue with this please contact us so we can investigate your calls.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Ed from UK on 7th Jul 2017
I would personally avoid.
I purchased a pay monthly sim card, however after a week I decided to cancel the contract as I had to move abroad for work-related reasons. I called and cancelled my sim plan.
When arriving at my new country of residence, I bought a local pre-paid sim card, however I soon realised my phone was locked.
I contacted ID mobile to unlock the phone, and they informed me that it would take 5 working days (in addition, they randomly switched me on a PAYG plan, I am still not sure why as all I wanted to do was cancel).
5 days went by, phone was still locked. I called again, and the same customer service person told me it would actually take a month to unlock, not 5 days.
A month has gone by, phone is still locked.
I have honestly no idea what to do. I give up. I am now unable to use iPhone 6, so I am back to using my iPhone 5.
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Ed, we're sorry that there was a delay processing the unlock of your iPhone, this would only take a month to complete if you were on a 30 day plan. This should have been completed in 3-5 days if the contract was returned as you've advised.
We understand that you've now had the iPhone 6 unlocked after getting in touch with our social media team.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Ziggy from UK on 7th Jul 2017
Absolutely avoid at all costs ... On old phone - 90% of time spent on resetting phone or taking sim in/out just to find a signal, new phone, new sim - exactly same, no connection, connection error, cant register to network ... and even if you call their "customer services" and at last find someone with brain and speaking English - they reset your connection settings, for day-two everything works, and then again no coverage ... and again ... and again ...
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Ziggy, was your old phone 3 and 4G compatible as this would provide the best service.
If you also had issues with a different phone this could be down to coverage issues which is why we provide 14 days in which any connections can be returned and cancelled.

iD Mobile.

Reviewed by Garry H from GB on 6th Jul 2017
I was sold an iD SIM card when I upgraded my old mobile phone. I was told it would be a simple fit, register and use. Sadly, this proved not to be the case. The SIM card could not be used and I could not register the phone. I paid 3 months @ £5 per month before deciding I'd had enough. I consequently, contacted iD and told them I was cancelling the direct debit and closing the account. They asked me to contact their cancellation department, which I could not do on 7777 and was unwilling to do on the other, chargeable phone line. I have today had a letter threatening debt collectors and poor credit references unless I pay for a service that I cancelled and could not even use in the first place. Whatever you do, DO NOT buy anything from this company.
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Garry, what was the issue that prevented you from using the SIM?
Our cancellation team is able to complete disconnections and provide advice about any final payment so would have been able to complete your request.

If you can provide some details we can investigate this matter for you.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reply by GarryH from GB on 14th Jul 2017
Continuing my previous comment, replying to iD Mobile support.
Firstly, not everyone uses Facebook or Twitter, so I cannot contact you that way. Secondly, when I bought the SIM card, the salesperson at Carphone Warehouse told me I could fit the SIM, register it and use it. This proved NOT to be the case, as the phone required an unlock code. When I contacted the phone supplier, I was told that it would cost me more money than I was prepared to spend on what essentially was a spare phone.I telephoned iD mobile for support and was waiting on the phone for almost an hour before I hung up. I then e-mailed iD mobile and told them that I was dissatisfied with both the customer service and the fact I could not use the SIM. Consequently, I fulfilled my obligation under the direct debit protocols and told you I was cancelling both the contract and the direct debit. At this point I had paid 3 months (£15) for a service I could not use. iD responded by asking me to contact their cancellations dept. I could not do this from 7777 because the SIM would not work. I was unwilling to contact them using the landline number as, I did not want to pay premium rates and previous experience of calling this number when the initial problem occurred, left me hanging on the phone for almost an hour without getting through to someone who could/would help. Also, why did I need to contact cancellations? I had already cancelled the contract and direct debit. How could I owe any more money for a service that I was unable to use??? Finally, when I received the letter threatening me with debt collectors and a damaged credit rating, I have responded by mail, sent by recorded delivery to iD collections manager. The letter was received on Monday 10th July and I am awaiting a response. It is probably too much to expect an apology for such terrible service and the threats and I have received.

Reviewed by Sam from UK on 6th Jul 2017
Complete farce, stereotypical phone company, if theres a problem with payment they make it as hard as possible to resolve and create further problems.

Missed a direct debit, I then got a letter threatening debt collectors. Saying the account had been in arrears longer than 90 days even though it was my first months payment.

I then settled up only to find my email, inundated with debt collectors all claiming to own the debt of which I don't have. ID obviously at the first chance, unlawfully have sold my information to another company for a quick buck. WHAT A SURPRISE. Not only is this practice illegal. It is down right unfair.

Complete Joke. So now i have an upto date bill. Yet have debt collectors chasing me for a non existent debt.

Stay well clear of ID.
Rating:

Reply by iD Mobile Support from UK on 12th Jul 2017
Hi Sam, it seems unusual that you've had this problem after missing just 1 payment so we'd really like to look into this further. Can you send us the account details via social media so we can check what has been done to ensure everything is sorted on your account and you do not receive any further contact.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Jan from Scotland on 5th Jul 2017
Recently went on holiday on a cruise of the Greek Islands was a wee bit apprehensive as to whether my phone would work abroad or get a signal at all with id, but there was absolutely no problem at all in fact got a better signal than back home, and was even better to see that all texts and calls were included in my contract. All id users going to Greece on holiday no worries. One happy customer.
Rating:

Reply by Alex from GB on 10th Jul 2017
I would like to see , how You gonna be happy when gonna try cancel your contract . )))

Reviewed by Peter from UK on 29th Jun 2017
I have only 3 months to go on my contract, I can't wait for it to end. Why is it I have shocking reception in numerous places which I don't have with my work phone. Texts can take hours to arrive or send and I missed a job opportunity as they could have seen me that day but the call went to voicemail due to awful signal coverage.
Almost worst of all is I travel to many European Cities regularly, I can never get emails or access to the internet. I have called ID so many times, been cut off on a number of occasions and those I speak to say they can solve the problem but never do. Mostly they say if I pay more and upgrade my contract it should help.
At my wits end now, my family have all moved away and I warn people not to use them.
Roll on September and I can move.
Rating:

Reply by iD Mobile Support from UK on 5th Jul 2017
Hi Peter, it's unfortunate to hear that you have experienced coverage problems with us, have you been through steps to investigate any potential faults with your phone?

Do you also have the correct APN details stored on your phone as this would prevent the internet connection working properly if wrong.

Name iD
APN id
Username
Password

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by jules from uk on 30th Jun 2017
Had a really good service from id i can not spk for custemer service as never needed to contact them, but cheep deal and fab service so far.
Rating:

Reviewed by Larry Bush from Great Britain on 28th Jun 2017
I was with iD, but when I changed my phone I could not use their service. I cancelled my contract with them and was advised by the to stop my Direct Debit, which I did. A few weeks later I received a snotty letter from them threatening me with legal action unless I paid the outstanding balance of about £18. I settled the bill and it was immediately debitted from my account. 2 weeks later, I receive a further letter from them stating that they had overchargedme and I am due a refund. 2 weeks later and I am still waiting for the refund. They quickly take your money, but donot want to be as qhick in refunding what they owe you.
Be careful if toy get a new phone. Check with the manufaturer before taking out a plan with iD as they will lie to you about their coverage.
Woulnot recommens Car Phone Warehouse of their products to anyone.
Rating:

Reply by iD Mobile Support from UK on 3rd Jul 2017
Hi Larry, it would be unusual to advise to cancel the direct debit before the final bill is paid. If you requested a 30 day disconnection the final payment or credit would be due 14 days after the disconnection.
If you can provide us with your account details, we can help resolve this matter.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Stephen Worthington from UK on 28th Jun 2017
Avoid this company at all costs. I took out a sim at carphone warehouse for my son. I phoned to cancel and they said I needed to pay the outstanding balance before I cancel. After paying the balance I hung up. I then received a bill 2 months later for £20 despite never using the phone. They are still saying I need to pay despite agreeing that I did phone to cancel.

Every time I phone it takes about 30 minutes. I get through quickly but then they put me to a different department, etc. Every time you have to give your details again. And of course it is not free because I no longer have the phone.

They have now put me in touch with a debt recovery company despite being still in discussion about clearing the balance. This has also coincided with my receiving a deluge of spam texts and emails about loans and credit cards. They have obviously sold my details to a marketing company.
Rating:

Reply by iD Mobile Support from UK on 3rd Jul 2017
Hi Stephen, this doesn't sound good. If you can send us the details we can investigate your cancellation request. Please use Twitter or Facebook is this is convenient for you.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Debbie prendergast from Uk on 24th Jun 2017
Each time I phone customer services I get given different advice and have today been transferred to 3 people only to end up talking to the first one again. I was told 3 months ago I could wait the 3 months and change plans so I phoned today and was told I can't, I also found when I was abroad I couldn't text anyone which really wasn't helpful, I will be buying myself out of the contract as the bills each month don't make sense. I will go back to Three where I understood the billing completey.
Rating:

Reply by iD Mobile Support from UK on 3rd Jul 2017
Hi Debbie, are you looking for a plan with higher allowances now? We do have add-ons available if you need more data/mins/texts.
If you can provide your account details to us we can try to help you with this issue.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Steph from England on 19th Jun 2017
I thought I had lost my SIM card but I have literally just found it I was in car phone warehouse Middlesbrough store on Saturday and claimed a new one however I haven't got access to any of my contacts and I can't get any of them back is there any way I can go back to my old one I am so sorry about this sounding very confusing. I have just got a Samsung Galaxy j3 2016 model and it was sent off to the factory due to all kinds of faults and I have not had access to a device since apart from my iPod. Is there any way you can help me solve my problem thanks
Kind Regards Steph
Rating:

Reply by iD Mobile Support from UK on 20th Jun 2017
Hi Steph, its unlikely that any contacts would have been stored on your SIM and they would not be accessible if it has been deactivated unfortunately.

The contacts may have been saved on the phone memory or possibly on your Google account.
You can check here, https://contacts.google.com with your Google account details.

If the contacts have not been backed up they would not be retrievable if not already present on the phone.

iD Mobile.

Reviewed by Sharne Procter from UK on 16th Jun 2017
Absolutely awful service. Would not recommend ID mobile to anyone.
Rating:

Reply by iD Mobile Support from UK on 16th Jun 2017
Hi Sharne, can you give us any information of why you feel this way?

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Dan from UK on 7th Jun 2017
I have sim only plan with ID and no signal at all most of the places in my work place in central London. Previously I had talktalk mobile sim and had full signal all around the building.
Rating:

Reply by iD Mobile Support from UK on 14th Jun 2017
Hi Dan, it's regrettable that you have a signal problem in central London however some buildings can inhibit the signal so we can't guarantee coverage indoors.
You could change your phone to use only 3G as this may help inside.

iD Mobile.

Reviewed by Stacy from UK on 7th Jun 2017
I had never even heard of ID before but chose to buy a £5/month rolling sim which had everything I needed.... apart from a signal! I often find that I get no network or 3G signal whilst in doors. Which is pretty useless unless you're at home and have wi-fi to connect to. Outside my signal comes and goes quite erratically. If you need to always be contactable I would highly recommend avoiding ID.
Rating:

Reply by iD Mobile Support from UK on 14th Jun 2017
Hi Stacey, we appreciate you giving iD Mobile a chance however we know that some areas or houses won't receive coverage which is why we provide 14 days in which to cancel any contract.
You can call 7777 from your phone if you wish to proceed with this.

iD Mobile.

Reviewed by Leon from UK on 5th Jun 2017
This company are terrible.
We got a small contract for our 12 year old daughter with them at £20 for a dated iphone 5S and now wish we went with a more reputable company that offer a better phone and once data allowance runs out, stops internet access. They dont!

1GB of Data vanishes and they refuse to cap usage!

And they love adding charges on that doubles the bill within 2 days! Avoid them at all costs!

We are in a 24 month contract with them and the phone is now barely worth £80!
Rating:

Reply by iD Mobile Support from UK on 6th Jun 2017
Hi Leon, we provide our app to help any customers stay within the chosen allocations and purchase add-ons if required to avoid any extra charges.
If your daughter is not able to do this then you can also install the app on your phone to monitor her usage.
We can also limit the additional charges incurred on the account with our ShockProof plan feature.

If you can contact us via social media we'll work to help you with this.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by N B from UK on 1st Jun 2017
I dont even know where to start with this lot. All I am going to say is I feel ill after many phone calls, rude unhelpful staff, charges for bills we have paid (reflected on their statements in January), paid in January then suddenly in April they decide I hadn't paid it.

We have four mobile phones in this house, this is the only one with ID and the only one we have any issues with, cannot wait for contract to end!!!!

Don't even want to give them one star rating!!!!!!!
Rating:

Reply by iD Mobile Support from UK on 2nd Jun 2017
Hi NB, it's not good to hear that you've felt ill when trying to get things sorted. Did the payment leave your bank account in January?
Please contact us via social media if you'd like us to help you further with this.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Rick from England on 31st May 2017
I have had a contract with iD and have no complaints, apart from network coverage when I travel. This is because iD piggy backs onto the Three network, which is less expensive than other networks, but not as good a coverage out of urban areas. If iD used a better network, I would stay with them. I have never had any problems with their app, website, customer service or roaming when abroad. Their systems allowed me to stay in control of my costs with ease. Just a shame about the patchy coverage for me.
Rating:

Reply by iD Mobile Support from UK on 2nd Jun 2017
Hi Rick, thank you for your post.

Reviewed by E from LONDON on 29th May 2017
Do not use them.
They placed a rolling feature on my accout unbeknown to me ( which began as a courtesy feature to assist in a mistake they made by over billing me ) and began to where overcharge me. Instead they placed it on the account as an add on and were billing me for it .

It was 8 months of this , I called 4 times spent 2 hours on the phone each time to resolve it. They promised refunds, call backs and nothing came of it.
I am on the phone with them as I speak and again I am being given inconsistent information.. Terrible customer service, terrible reception. Terrible providers. Dishonest, reluctant and cheap srvice.
Rating:

Reply by iD Mobile Support from UK on 29th May 2017
Hi E, we'd really like to find out what's happened in this case and work to get it sorted for you. If you can provide some details to us via Facebook or Twitter then we can hopefully get it all finally sorted.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Jules from Wales on 27th May 2017
Worst mistake i made signed up for 24 month. Ah well ID you'll have my money for that period but never again and making sure all my friends know how rubbish you are. cheerio Id.
PS.why don't you add a NO star to your ratings or are you scared too many people will click on it?
Rating:

Reply by iD Mobile Support from UK on 29th May 2017
Hi Jules, can you advise of the reason why you feel this way?
If you need help with any account issue please contact us so we can assist.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reply by Jules from Wales on 4th Jun 2017
Fed up to the back teeth with Car phone Warehouse people telling me there's an upgrade happening to the mast in my area . I can see the thing and since this upgrade started my signal has gone from poor to non-existent.

As I said before... BYE BYE ID. you are worse than poor so please put a 'no star' option on reviews then people can put their true rating.

Reviewed by G arnot from Scotland on 26th May 2017
Trying to log on to this app is a NIGHTMARE
It will not accept my written down user name and password
When I go through the system of number, name and date of birth it becomes ridiculous
It shows a format for D O B and when I put in the correct date it will not accept it. I have tried this many times but to no avail. How hard can you make entering a D O B ?
Very frustrated
G A
Rating:

Reply by iD Mobile Support from UK on 29th May 2017
Hi G Arnot, sorry to hear you're having a problem using our app. Have you also tried to access our website my.idmobile.co.uk? It may be easier for you to reset the password in this way.

If you require further assistance, please get in touch with us.

iD Mobile.
facebook.com/idmobileuk
twitter.com/id_mobile_uk

Reviewed by Maureen Barker from England on 25th May 2017
Earlier this month I made the error of believing I could get a sim for my nokia 100 that matched my previous provider at a competitive price so gave ID a try as they promised excellent coverage. What a mistake this was, coverage in my area previously good is at best poor but widely non existent. Have used the ID message service to report this but get strange responses back so earlier this week used it to request a cancellation and request for a PAC code (my legal right)....surprise surprise no response to that! So this evening tried ringing 7777 and was put through to someone who could terminate contracts and 30 minutes later after long periods of canned music was told there was some sort of system error and he could't help me or suggest what I could do other than ring back or trust in a call back from ID. As I explained though whether I could take the call due to the signal weakness was another matter. Awful service. Avoid at all costs......ID are letting customers down and failing in their statutory duties.
Rating:

Reply by iD Mobile Support from United Kingdom on 26th May 2017
Hi Maureen, thanks for leaving a review. We understand that you have been in touch via e-mail and the matter has now been resolved. If you need anything further then please respond to the e-mail and we will do what we can to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Tomlinson from England on 23rd May 2017
AVOID THIS COMPANY AT ALL COSTS!!!
My daughter bought her sister this phone for Christmas after being told by Carphone Warehouse coverage was good for the area. Phone has no signal WHATSOEVER. Cannot send or receive texts or calls even to the person in the same room!!! No-one will take responsibility for this, been pushed pillar to post by Carphone Warehouse (shame on their reputation) and ID, it's a total con and rip-off. Unfortunately because of the 14 day period exceeding the time my youngest was given the phone as a gift, the contract cannot be cancelled. ABSOLUTELY LIVID HAVE TO PAY FOR A DEVICE STUCK IN A BOX. Might of well as bought tin cans and a piece of string... This phone was obtained for a 11 year old in case of emergency but clearly neither company has a moral conscious.
ID you should be ashamed.
Rating:

Reply by iD Mobile Support from United Kingdom on 26th May 2017
Hi Tomlinson, we are very sorry to hear that you are having coverage problems and we would like to help. We do have a 14-day returns period, however, if you are having problems after this period there are things we can do to try to help. If you drop our Social Media Team a message on Facebook or Twitter, they will investigate this for you and try their best to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Paul from England on 23rd May 2017
Worst customer service I have ever experienced.
Rating:

Reply by iD Mobile Support from United Kingdom on 26th May 2017
Hi Paul, we are disappointed to hear that you have had a poor experience with our Customer Service Team, this is not what we want for our customers. Have you raised this with our Social Media Team? They can investigate the issue fully and make sure that any poor service is addressed. Thanks.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by peter from ENGLAND on 22nd May 2017
CUSTOMER SERVICE NEVER AVAILABLE. ID mobile is such a disappointment. I ordered an id mobile sim coz it was cheap, but then it turned out to be a disaster. After 3 weeks I used up all my usage and it can’t upgrade. I tried to contact their customer service but nobody ever bothered to pick up the phone, so I left id mobile. But they still charge for all kinds of fees. I refused to pay these unreasonable fees, so they sent a credit link recover company ask me fees all day. And try to threaten me by dropping my credit score. This is the WORST MOBILE COMPANY ever used. DO NOT USE IT.
Rating:

Reply by iD Mobile Support from United Kingdom on 26th May 2017
Hi Peter, it's saddening to hear that you have had trouble speaking to our Customer Service Team. If you have used up your allowance in 3-weeks we do have the option to purchase add-ons for data, minutes and texts on the iD Mobile app and website. We can look at a plan change once you have been a customer for a month, if you drop our Social Media Team on Facebook or Twitter, they can take a look and see what plan changes we can offer you. iD Mobile do not have control, as such, over your credit score; the only time that this would reduce is if payments have been missed. Mention this when you message our Social Media Team and they can assist with this, too.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by David Brough from UK on 20th May 2017
Well I decided to go with the £5 monthly sim only deal with iD for my daughter.
Now to ensure control over the data useage, etc. I've gone into the settings and restricted all as best as possible.
Now the problem is that although my daughter only uses her phone at home via our home WiFi (mobile useage switched off) she received a message stating that she has used 80% of her capped limit and that on the iD site for the account it states i will be charged £4.80 on top of the monthly £5 - thus being charged next time £9.80.
Can someone please tell me why and where this charge is from and for?
All her useage goes through our home Wifi so absolutely NO extra charges should be occurring!

The monthly useage of 1GB of data, 250 minutes calls and 5000 tests seems okay... and my daughter has not even used 5% of those allowances... so why the extra charge?
All other restrictions like Premium rates, Voicemails, Roaming (she will not be going abroad anytime soon!), etc. are off so where is this clandestine charge coming from?

This £5 monthly sim only deal is an absolute rip off if there are hidden charges. Yes I was informed that it is a £5 monthly rolling deal with an added cap extra of £5 (IE will not pay any more than £10) but if my daughter has not gone above 5% of the allowances then where is this extra £4.80 coming from?
Rating:

Reply by iD Mobile Support from United Kingdom on 22nd May 2017
Hi David, thanks for leaving us a review. We understand you have been in contact with us via Social Media and we have provided you with a response as to how these charges incurred. If you have any further questions, please feel free to message us on Social Media where we will be happy to assist.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by John robinson from United Kingdom on 19th May 2017
Wish I had read reviews before I signed my signal is very poor I have been fighting this for 3 months now all u get is there is a problem with the signal it will be fixed never is the latest now is if it is not fixed we will go to head office the story is do not sign up with this company they r full of xxxx
Rating:

Reply by iD Mobile Support from United Kingdom on 22nd May 2017
Hi John, we are sorry to hear that you have had problems with your coverage, this isn't what we like to hear. This may need to be raised with our Tech Team; if you contact our Social Media Team they can take a look into this and see what's going on and hopefully, come to a resolution.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Lavinia from Uk on 17th May 2017
So wished I had seen these reviews before taking out a contract with this company. Unable to get through to customer service. To discuss recent bill that is 4times what was expected. This is not first time this has happened. When I checked bill it's suggests that internet usage was 20 times its normal usage on a specific day & charged £75. Feel depressed knowing I'm tied in to a contract for another 19 months!!!!
Rating:

Reply by iD Mobile Support from United Kingdom on 18th May 2017
Hi Lavinia, we are sorry that you were unable to get through to our Customer Service Team, to discuss your bills. Our Social Media Team can look into this for you, they can take a look into your internet usage and the charges that have occurred and can offer you some advice and, hopefully, a resolution. Just drop them a message over on Facebook or Twitter as they are always happy to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Dafydd from Uk on 17th May 2017
My partner on id and paid her bill upto date to then find out id taken another £16 for no resson to then be told she is upto then to by someone else that shr owed 16 pound whrn in fack she dont. Ill be emailing trading standers. And the one the ladys was rude and aggumentive to my parter.
Rating:

Reply by iD Mobile Support from United Kingdom on 18th May 2017
Hi Dafydd, we are sorry to hear that your partner has had problems with her iD Mobile billing; this is not what we like to hear. If she can contact our Social Media Team then they can investigate this for her and see what's going on.

We are very unhappy to find out that she has not had great service from our Customer Service Team and would also like to investigate this. If she can provide us with some information regarding that contact, that would be fantastic.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by synot from UK on 15th May 2017
I have just joined ID and after reading the comments i hope i don't regret it????
I believe CPW who i used to create the new contract with should protect their credibility by recommending a good network and not just being focused on selling at all costs and putting a lot of emphasis on the geek squad product.
Rating:

Reply by iD Mobile Support from United Kingdom on 18th May 2017
Hi Synot, we are glad to see that you have joined iD Mobile! We do hope that you experience no issues, however, if you do have any problems or questions then do not hesitate to contact us over on Facebook or Twitter. We are always happy to help.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Corinne Ellis from Scotland on 5th May 2017
I cancelled my rolling contract a month ago. I should pay £20 a month that's capped at £25. On numerous occasions I've been charged over my capped amount. When I called to cancel I was told I'd receive a final bill. Fine.
However, considering I destroyed the sim the second I'd cancelled I assumed it would be £20. I have been charged £35! On top of that, on the app it states my next bill will be due 28th May!
Needless to say I am livid!
Worst experience with a phone company EVER!
Rating:

Reply by iD Mobile Support from UK on 8th May 2017
Hi Corinne, we are aware that you've been in contact regarding your account and that we've been able to explain your final bill and the charges that have been incurred along with the confirmation of the disconnection as requested.

Reviewed by Kristin from Uk on 5th May 2017
I can't dial out on my phone not even to Id yet I can use 3G and data. This is risiculous I can't even contact ID. With I could cancels contract but they want a£150 which is mornethan I would have paid in my monthly charges. WHAT A JOKE
Rating:

Reviewed by Gulam Faruque from Uk on 28th Apr 2017
Worst service ever.
This is the third time in 3 different countries I have not had roaming Internet access. Tried calling helpdesk after 30 minutes of fumbling around they can't fix it and will pass on my fault to technical team.
I'm on a weekend break, and have been told the technical team do not work weekends. WTF!
I knew this was going to happen SPI called before I left and was told to call them when I'm on holiday as they can't do anything untill I'm on holiday.
AVOID THIS NETWORK AT ALL COSTS.
WILL BE SWITCHING TO VODAFONE OR T-MOBILE WHEN I GET BACK.
BYE BYE ID.
Rating:

Reply by iD Mobile Support from UK on 1st May 2017
Hi Gulam, sorry to hear you've had this issue with roaming whilst abroad on more than 1 occasion. Most phones will apply the APN settings automatically which are required to access mobile data.
We can also provide details about which networks to connect to when roaming to receive full service.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Kerry from UK on 22nd Apr 2017
Absolute worst service I have ever had, to be avoided at all costs. Their customer service is non existent and when you do eventually get through they are that rude it beggars belief. On one occaision as the operator had no idea how to solve my problem he cut me off. The mobile service is terrible sometimes I get none. There have been problems with making phone calls this week, 17.4.17 to which they credit customer accounts with 200 minutes, not much use to me when I have no signal. It has not improved since I first took it out 18 months ago. Had a continual issue and still ongoing with "not registered on network", this renders the phone useless until it clears, customer services useless once again and the Carphone Warehouse just as bad. I had taken out a 12 month plan for my son and was given the wrong information by the boy in the Carphone Warehouse. Thankfully his contract has finished and he is now with a proper mobile provider. But apparently that wasn't enough to terminate the contract! Now today there is an issue where I cannot send or receive SMS. Twice in a week is NOT GOOD ENOUGH. Do not tell me to contact you via social media as I DO NOT USE IT. There should be a proper customer service centre. These problems need addressing ASAP whilst ID are taking people's money. Will be glad to finish this appalling excuse for a mobile provider's contract. If I could give zero star rating I would. I am a very dissatisfied customer to say the least.
Rating:

Reply by iD Mobile Support from UK on 1st May 2017
Hi Kerry, it's unfortunate that you are not in a good coverage area, should this have been apparent from the start of your contract then we would have recommended to return the phone within 14 days.
We apologise for any recent disruption you've encountered and if you are able to provide us with some information regarding your recent contact with customer services we can investigate this.
We provide our social media contact details as the would be most relevant for customers who post online here.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by jamie from england on 22nd Apr 2017
Cant make calls and you cant even ring customer care this is ridiculous your getting as bad as 02 why make a newtwork if you have trouble maintaining it!!!! I need my phone to make calls this is losing me money and buisness are you ID going to refund the money I lose in nor being able to make important calls as I see on the 17th april there was this problem and also again no why hasnt it been fixed and therfore prevented!!
Rating:

Reply by iD Mobile Support from UK on 1st May 2017
Hi Jamie, sorry if you have been affected by any loss of service, we worked to resolve this as soon as possible and were able to restore the network to all areas.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Jagraj from UK on 20th Apr 2017
So I appeared to have used all of my remaining data yesterday and I am now worried because after logging into my account, it has came up to a bill of £90! I'm 17, and my parents are not going to be happy when I tell them. I received 2 texts half an hour ago saying I had reached 80% of my credit limit and another one 5 mins later saying I had used 100% and I would be charged £10.24 for each 100mb I go over. This is a disgrace. I didn't get warned for my usage and now have to fork out £90. Will phone tomorrow and ask them to terminate my contract as this is not good enough.
Rating:

Reply by AC from UK on 21st Apr 2017
Had exactly the same thing happen, took out a contract for my partners 12 year old daughter and very confusing and contradictory messages about the data used and then received a bill for £94.47 for a contract we believed was capped at £19.50 per month !!!. Trying to get it sorted out but no luck so far. Disgraceful. Looks like a cancelled direct debit and contact the ombudsman may be the way forward.

Reply by iD Mobile Support from UK on 24th Apr 2017
Hi Jagraj, we provide our app and website that you can access to ensure you do not exceed your monthly allowance. We're sorry to see you wish to terminate your account due to this however if you have used all your data allowance and not purchased an add-on you would be charged at the advertised rate.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reply by iD Mobile Support from UK on 24th Apr 2017
Hi AC, we'd like to investigate this if you've been incorrectly advised about the contract being capped as this would not be the case.
If you can contact us on Facebook or Twitter, we can look into the account.

We would not recommend cancelling the direct debit as this may lead to an outstanding debt and a negative mark on your credit file.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Alex ingham from uk on 19th Apr 2017
Worst company ever do not sigh a contract with them no signal ever self employed plaster so customers need to contact me and can't and you have to pay for this service
0 stars if I could put that
Rating:

Reply by iD Mobile Support from UK on 24th Apr 2017
Hi Alex, we're sorry to see you've had an issue with coverage on our network, we can't guarantee coverage in all locations however we are working to improve things with the recent introduction of 4G calling.

We recommend that anyone taking out a contract with us takes advantage of our 14 day returns policy to test that they receive an acceptable level of service as we cannot accept returns after this time.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Dan from Uk on 16th Apr 2017
Worst company I have ever had the misfortune to deal with. My son went over his Data allowance. Didn't receive any notification the the data had been used and Customer services told me mobile data is used even when connected to wifi. I regularly check the app and no notification from that. Absolutely ripped off to the tune of £95. Can't wait for the contract to end and bin these cowboys off. Stay well clear and use a proper mobile provider instead. Off to FB and twitter to spread the warning.
Rating:

Reply by iD Mobile Support from UK on 18th Apr 2017
Hi Dan, it's unfortunate to hear that your son has exceeded his allowance so much to incur these charges. Our app would show when data allowances are running out and we'd advise to take care to avoid exceeding the plan amount.
If you can contact us on Facebook or Twitter then we can investigate what can be done to help you manage this account.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Reviewed by Louise from England on 6th Apr 2017
I've tried to cap my sons contract as he's gone over his data limit ( should be £17.50 a month) charged £90 March & £90 April!! I D Mobile will not let me cap it ! Shocking service , took ages to actually get to speak to a real person who said they couldn't understand me ! They don't send email with your monthly cost like other network providers do , so you don't know extra costs until you get your bank statement. My phone is vodaphone and there service is top notch wish I'd never touched I D Mobile !
Rating:

Reply by iD Mobile Support from UK on 7th Apr 2017
Hi Louise, it's not good to hear that you've incurred these high bills however capping is not available on all types on contract.
If you can provide us with some account information via our social media pages we can try to find a solution.

iD Mobile.
facebook.com/idmobileuk/
twitter.com/id_mobile_uk

Showing most recent 100 reviews only.

Links

iD Mobile website

Popular articles
Best 55 inch TV of 2017Best 55 inch TV of 2017

Best smartphone under £200 (2017)Best smartphone under £200 (2017)

Mobile phone unlock codesMobile phone unlock codes

Sim Only TariffsSim Only Tariffs

SAR valuesSAR values


© 2001 - 2017, Landmark Internet Ltd