Green Star Energy
|In a nutshell|
Date: January 2016
Launched in 2013, Green Star Energy is a new company in the UK energy market, supplying gas and electricity at competitive prices. Green Star Energy is a UK subsidiary of US-based Just Energy Group Inc.
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Can I use the winter fuel payment with green star energy ?
Asked by david
from United Kingdom
on 21st Jul 2016
Green Star Energy user reviews
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Average rating from 32 reviews:
Reviewed by G
on 20th Jul 2018
Terrible experience with this company
Numerous calls & emails without effect
A year later they still hadn’t completed hand over of both utilities
On leaving June saw a £340 credit July I’m £789 in debt!
Reviewed by JB
on 16th Jun 2018
I put in Gas reading wrong on App? Rang straight away about my mistake. They said no worries they'd sort it, but they didnt. They kept asking about yhe app reading on the Gas and I kept explaining about my error, despite me giving them my opening balance and recieving it officially from SSE.
Its over a year and Ive still not a proper gas bill. Ive given readings on several occasions and theyve told me, it will be sorted with the other department. They have contacted SSE again to coroberate the reading, and said it would take a month and its not. One error and a year's worth of jumping through hoops to no effect. So im changing, something tells me they'll be able to produce a bill now im leaving.
Reviewed by Dave bsrton
on 29th May 2018
Not good I have come home from work we a a month old baby here we have been with green star for about 2 months I have no Gas or Electric and cannot get hold of them.
Reviewed by Derek
from United Kingdom
on 11th May 2018
My father died two weeks ago and only when looking through his bills found he had joined them over a year ago and they set his direct debit at £38 when in fact he was using more like £85. They never increased his direct debit to cover this like most reputable energy companies do. Have now found out he racked up a bill of £925. No way can I afford to pay off his debt as on universal credit myself. Disgusting incompetent company.
Reviewed by Pauline Rich
on 18th Apr 2018
This company is completely useless. I have been with them since July 2017,everything went well paying by direct debit until I moved house. I have been paying £50 a month, live on my own and work away from home two weeks out of every four so very little power used. I have now received numerous emails saying that I owe them £1,217.90!!!! Can't get through to customer service as they are constantly "upgrading" their computers. The one time I managed to speak to someone I was cut off before I even started explaining the problem. I have now been threatened with debt collection. I have sent them a lengthy email but no response. Thank goodness I cancelled my direct debit otherwise that amount would have been taken. Looks like next move is ombudsman or legal action.
Reviewed by philomena lernihan
from United Kingdom
on 19th Mar 2018
l was advised that green star could save me over two hundred pounds a year when ln actual fact l paid more on summer and winter bills with them,l paid a quarterly bill of two hundred and seventy five pounds five weeks later l was asked to submit another meter reading when lqueried
this l was told they needed an actual reading even though l wasnt due to receive another bill for a further seven weeks,lf you do have to ring for any reason please make sure you have sandwiches and a flask of tea handy,it took forty five minutes last time for me to spesk to an advisor and l use that term loosly as they didnt seem to have a clue,l hing up in frustration,l am now swapping suppliers.
Reviewed by Thomas wilson
from United Kingdom
on 28th Feb 2018
Green star managed to get my meter no confused with another customer and I have been trying to resolve problem since October without success customer service abysmal TW.
Reviewed by I collins
on 15th Feb 2018
I am over 80 years and this is the worst company I have ever dealt with in my adult life.
Phone call after phone call and I cannot get my bill sorted out, they are just a one great big muddle.
Try to speak to a supervisor or manager - not possible
Why should they expect me to continue to pay monthly direct debits when they cannot produce proper bills that can be checked.
Reviewed by Miss M E Swinchatt
on 10th Feb 2018
They told me they were cheaper than Scottish energy. NO, they were not. They also did not tell me they were quarterly billing only. So thinking they were taking the money monthly, they served me a bill after three months, and was higher than I paid Scottish energy and they are not that cheap either. I have been paying the bill off slowly. Meanwhile, they are not taking for the current bills! They called me and admitted they had lied when I emailed my complaint in strong words. She stated that the agent should not have lied to me about being cheaper when they were not, and that I would not be charged the exit fee either and the block to the new provider would be lifted. My mobile automatically records all calls, so I have her recorded. Now they have emailed me to say they won't let me go until the bill I am paying off is paid, and they want the exit fee. I said I would continue to pay £6.00 a month until they were paid even when I moved to another supplier, and that is also recorded. Looks like I will have to go down the legal route.
Reviewed by Alan
on 30th Jan 2018
WARNING do not use this company as you're energy supplier. Green star energy residential trading name of Hudson energy. All was fine until I wanted to leave green star energy, I had built up a credit on my account, WARNING they will do everything possible not to give you you're money back, will not issue final account, will not accept you're readings on day of switch, will not accept your new providers readings on there first account. I even offered to email details they said no. Won't let you speak to any one higher or management to resolve the problem. They have cost me time, money and hassle. I have instructed the energy/ombudsman services to try and recover my money. I will post this review everyday on sites until my money is returned as we are not just talking a few quid it's a few hundred pounds I am owed back of MY money. So stay clear of GREEN STAR ENERGY.
Reviewed by Chris
on 11th Jan 2018
Absolutely appalling unprofessional company.
Reviewed by Tracy
on 4th Jan 2018
Reviewed by Richard
from Sheffield UK
on 3rd Dec 2017
I posted on here on the 9th of July 2017.
My tariff came to an end a few days ago and I phoned to to re-new and the price was outrageous, the standing charge was 38p a day so I looked at other companies and found one to switch to so I'm leaving Green Star soon, will take three weeks. I'm moving to Solarplicity.
Reviewed by Julie
on 24th Nov 2017
All I wana know is what company they use as a debt company as they carnt tell me and I'm sick of trying to resolve stuff now with them tried for last 6 month.
Reviewed by Colin
on 20th Nov 2017
Have received numerous bills relating to a year ago addressed to "The Occupier", suggesting that they don't even know who they were doing business with. Despite calling them a number of times to tell them that they have not been the provider since I have owned the property (6 months ago) and asking them to stop, they haven't. Instead they have seen fit to send somebody round to my property and then post a handwritten letter, telling me that I need to call them to set up an account (fat chance). After calling them yet again and asking to speak to a manager, "David" (assuming that was actually his name) thought it better to cut me off, rather than put me through to someone to speak with. I wouldn't use this lot if they paid for the energy on my behalf.
Reviewed by Varvara
from United Kingdom
on 14th Nov 2017
It is absolutely horrible. I signed up to Greenstar half a year ago with a payment via direct debit. For a couple of months, I did not notice any payments for my bills. A couple of months later I received a letter stating that my case was passed to Debt collection agency. When trying to contact them to sort out the issue, I was told that I need to contact Debt collection agency and that they are not going to deal with this matter. On numeral occasions, I have tried to contact them with no response. I also had problems with my online account as they never set it up for me, and when trying to get a login, a Greenstar advisor said they would solve the issue, but they did not. I have switched to another provider, but I have no idea what to do now as I still want to pay the debt but have no idea how.
Reviewed by andrew szabo
on 30th Oct 2017
Shoddy,shoddy,shoddy. I switched from this company in July this year,what an abomination I am still chasing money owed to me from them,they just keep fobbing me off,the custumer service is negligible, rude and unhelpful,do not switch to this company...It doesn't care about their customers only the money they can and will sting you for.
Reviewed by David K
on 17th Oct 2017
Please do not switch to these clowns.
They have achieved a level of incompetence that puts them head and shoulders above the rest.
Sending emails out in the name of my deceased Father for 10 months after his death despite being asked to change it countless times.
Complaints handlers deciding to close cases despite there being no resolution. Account managers being unable to understand that I cannot provide final bill details from another company as they are midway through an investigation into how a 2 bedroom terrace house is billed for £3,500 of gas in a two month period. Repeatedly asking for information from the other company that I do not have and cannot get, failing to take notice of emails requesting contact from them to discuss the case - being threatened with legal action if I dont pay the bill despite it being in dispute - I really can't afford to take the risk of my credit rating being ruined by these morons so I've had to settle for what I think is twice the amount that is due - it goes on and on.
NO matter how cheap they claim to be compared to your current provider do not switch to these - happy enough to take your money but totally useless at dealing with problems.
Reviewed by Richard
from Sheffield UK
on 9th Jul 2017
I joined Green star through a scheme by my council and I have saved money with them. I switched from the Co-op and my bills went down about 15%.
They aren't very good with people wanting to pay fortnightly or weekly via Paypoint and I'm a bit put off when they keep pushing the direct Debit scheme which I don't want.
They are okay and I'd advise other people to consider them.
Reviewed by RMLMTL
on 7th Jul 2017
I initiated a change over approx 5 weeks ago and within 24 hours had changed my mind. I informed them by email within 24 hours thatI did not wish to proceed. They contacted me twice to confirm the cancellation.
They then tell me they haven't acted within the 14 day cooling off period and they had erroneously taken over my gas!
"Don't worry it will all be resolved"
I took no action believing it would sort out.
Then I discover they have still enacted the direct debit and withdrawn nearly £200 from my bank.
My old payment was £111.00 per month. The difference I suspect is because they I think have charged me a leaving penalty for NOT informing them within 14 days. I had, within 24 hours!
They now tell me they are still supplying my gas but not electric and this will take 6+ weeks to resolve.
I cancelled the direct debit arrangement they had set up today (despite my cancelling the contract) and Green Star have today sent me a thinly veiled threatening email regarding non payment, affecting my credit rating etc etc.
I've made a formal complaint and I am getting nowhere. They have even told me that 'my complaint is now resolved' - Ha ha.
So how many mistakes have they made - I've lost count.
I've changed suppliers many times and never had any problem. This lot are entirely dreadful. Just don't be tempted at all.!
Reply by Miss M E Swinchatt
on 10th Feb 2018
Trading standards are good with this sort of thing and will advise you on what your options are and now to take it further legally.
Reviewed by Steve
on 24th Mar 2017
Got them to admit that they mislead us into leaving our previous company but they refuse to repay the full amount it has cost us to move away. First off they ended up being around 18% more expensive which they agreed they would honour for the first six months of new package (yay them).
They agreed they would pay for the £60 early settlement fee that is put in place to keep you in their hiked price deals. So I asked them to repay the £60 it cost me to move to their more expensive deal from the previous supplier who I would have stayed with if they had not mislead us, not a chance. They are refusing point blank to move on this.
They are using underhanded methods to get your business and then not giving a damn when they leave you out of pocket. STAY AWAY FROM THEM!
Reviewed by Kim
on 12th Mar 2017
Green Star are the most unprofessional company we have ever had the misfortune of dealing with and we would advise everyone to give them a wide birth unless you want to be stitched up, insulted by they call centre staff and even accused of cancelling direct debits mandates when we hadn't.
Their administration can only be summed up as totally incompetent as they either don't communicate with you or send you multiple identical letters on the same day.
This company gives utility companies a bad name and should be closed down.
DO NOT TOUCH THEM unless you want problems.
Even the omnibudsman cannot control these cowboys so what chance do you think you have when it goes horribly wrong?
Reviewed by Rose
on 21st Feb 2017
Well, I am being billed £83 & I am not even with this company! Three bills now & threatening me with debt collectors. I have tried to ring them but get no response & I cannot stay on a mobile phone indefinitely. I have written to customer service & have received no replies. Great start for someone not even with this company!
Reviewed by Paul Key
on 1st Feb 2017
I switched to Green Star nearly a year ago, you cant get customer services on the phone, they do not respond to emails and when I was asked to give meter readings allowing them to generate a bill, the end reading was estimated up rather than use the readings I provided. I will not be staying with Green Star avoid if you can.
Reviewed by Alex
on 15th Dec 2016
Original tariff OK, then shot up. We have now switched and proving impossible to date to recover £1000 credit on account.
Greenstar seem to have no understanding that this is my money not theirs. I have been expecting it back since October.
Always same response ^10 working days". You cannot speak to a manager, they won't give you a complaints number.
I will never switch back to them again.
Reviewed by steve
on 28th Nov 2016
Customer services are a waste of time i have spoken to them five times and also emailed them twice trying to get a rebate as i had over a thousand pounds which i wanted refunded and every time i spoke to one of them yes i would receive it within ten working days then when i didn't they said that it needed a manager to sign it off this has been going on for nearly a month now and i have asked for email confirmation about my rebate and have received nothing and also no reply from the email i sent i have ever had any problems with any of the other energy providers. i will not be staying with them.
Reviewed by Leanne
on 1st Nov 2016
Absolutely appalling. I have not had my first bill yet, I am receiving debt recovery letters instead! They do not answer letters and do not send out the bill as promised in my phone calls.
Reviewed by eileen abell
on 21st Oct 2016
Awful website, no scroll-down, bills not up to date, wish I had never chosen to switch to this amateur outfit. Looking to switch to a bigger, possibly dearer but more accessible, clearer and more honest provider. Bad move.
Reviewed by Nash Popovic
on 17th Oct 2016
Waited for a half and hour for them to respond and finally gave up. Awful.
Reviewed by Helen
on 9th Oct 2016
My brother switched my 83-year-old aunt onto a dual fuel fixed tariff with Green Star Energy as it estimated her monthly D/D based on usage would be approx £35/month. However, a year on and another switch attempt and Green Star say they will not allow her to be switched as she has an outstanding bill of over £1,000!! It seems her monthly d/d have not covered the amount she was using, but instead of contacting her when the bill started mounting, or increasing her d/d automatically (which my energy suppliers have always done), they allowed a year to pass so she now faces a bill she cannot possibly pay in 1 amount! It's been extremely difficult getting hold of customer service, too. I would not use GS!
Reviewed by Ray
on 21st Aug 2016
They don't reply to customer service emails, as soon as you switch they get in contact.The new bill format is more confusing than the earlier simpler format. They lie about 12 months fixed rate contracts, my contract ended up over 13 months hence the customer service email they never replied to. There were cheaper tariffs but when I tried to switch something always went wrong. The annual total usage estimate was way to high in my case.There are cheaper tariffs from other suppliers.
Reviewed by Steve
on 21st Jan 2016
I used Green Star for electricity for a 12-month contract. Everything worked well, and I had no problems at all. Their deal was much better value than the major energy companies.
Reply by Pam
on 31st Mar 2018
Thank goodness I have read one positive review. I have just received my first bill and it's much cheaper than my previous supplier. You have given me hope in this cut throat business.