Green Star Energy
|In a nutshell|
Date: January 2016
Launched in 2013, Green Star Energy is a new company in the UK energy market, supplying gas and electricity at competitive prices. Green Star Energy is a UK subsidiary of US-based Just Energy Group Inc.
Got a question? This is the place to ask it!
Please don't ask a question that has already been asked. Duplicates will be removed.
Can I use the winter fuel payment with green star energy ?
Asked by david
from United Kingdom
on 21st Jul 2016
Green Star Energy user reviews
Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it, and please ask questions in our User Questions section above. Please do not use swear words or offensive language, and please, no advertising!
Average rating from 18 reviews:
Reviewed by Colin
on 20th Nov 2017
Have received numerous bills relating to a year ago addressed to "The Occupier", suggesting that they don't even know who they were doing business with. Despite calling them a number of times to tell them that they have not been the provider since I have owned the property (6 months ago) and asking them to stop, they haven't. Instead they have seen fit to send somebody round to my property and then post a handwritten letter, telling me that I need to call them to set up an account (fat chance). After calling them yet again and asking to speak to a manager, "David" (assuming that was actually his name) thought it better to cut me off, rather than put me through to someone to speak with. I wouldn't use this lot if they paid for the energy on my behalf.
Reviewed by Varvara
from United Kingdom
on 14th Nov 2017
It is absolutely horrible. I signed up to Greenstar half a year ago with a payment via direct debit. For a couple of months, I did not notice any payments for my bills. A couple of months later I received a letter stating that my case was passed to Debt collection agency. When trying to contact them to sort out the issue, I was told that I need to contact Debt collection agency and that they are not going to deal with this matter. On numeral occasions, I have tried to contact them with no response. I also had problems with my online account as they never set it up for me, and when trying to get a login, a Greenstar advisor said they would solve the issue, but they did not. I have switched to another provider, but I have no idea what to do now as I still want to pay the debt but have no idea how.
Reviewed by andrew szabo
on 30th Oct 2017
Shoddy,shoddy,shoddy. I switched from this company in July this year,what an abomination I am still chasing money owed to me from them,they just keep fobbing me off,the custumer service is negligible, rude and unhelpful,do not switch to this company...It doesn't care about their customers only the money they can and will sting you for.
Reviewed by David K
on 17th Oct 2017
Please do not switch to these clowns.
They have achieved a level of incompetence that puts them head and shoulders above the rest.
Sending emails out in the name of my deceased Father for 10 months after his death despite being asked to change it countless times.
Complaints handlers deciding to close cases despite there being no resolution. Account managers being unable to understand that I cannot provide final bill details from another company as they are midway through an investigation into how a 2 bedroom terrace house is billed for £3,500 of gas in a two month period. Repeatedly asking for information from the other company that I do not have and cannot get, failing to take notice of emails requesting contact from them to discuss the case - being threatened with legal action if I dont pay the bill despite it being in dispute - I really can't afford to take the risk of my credit rating being ruined by these morons so I've had to settle for what I think is twice the amount that is due - it goes on and on.
NO matter how cheap they claim to be compared to your current provider do not switch to these - happy enough to take your money but totally useless at dealing with problems.
Reviewed by Richard
from Sheffield UK
on 9th Jul 2017
I joined Green star through a scheme by my council and I have saved money with them. I switched from the Co-op and my bills went down about 15%.
They aren't very good with people wanting to pay fortnightly or weekly via Paypoint and I'm a bit put off when they keep pushing the direct Debit scheme which I don't want.
They are okay and I'd advise other people to consider them.
Reviewed by RMLMTL
on 7th Jul 2017
I initiated a change over approx 5 weeks ago and within 24 hours had changed my mind. I informed them by email within 24 hours thatI did not wish to proceed. They contacted me twice to confirm the cancellation.
They then tell me they haven't acted within the 14 day cooling off period and they had erroneously taken over my gas!
"Don't worry it will all be resolved"
I took no action believing it would sort out.
Then I discover they have still enacted the direct debit and withdrawn nearly £200 from my bank.
My old payment was £111.00 per month. The difference I suspect is because they I think have charged me a leaving penalty for NOT informing them within 14 days. I had, within 24 hours!
They now tell me they are still supplying my gas but not electric and this will take 6+ weeks to resolve.
I cancelled the direct debit arrangement they had set up today (despite my cancelling the contract) and Green Star have today sent me a thinly veiled threatening email regarding non payment, affecting my credit rating etc etc.
I've made a formal complaint and I am getting nowhere. They have even told me that 'my complaint is now resolved' - Ha ha.
So how many mistakes have they made - I've lost count.
I've changed suppliers many times and never had any problem. This lot are entirely dreadful. Just don't be tempted at all.!
Reviewed by Steve
on 24th Mar 2017
Got them to admit that they mislead us into leaving our previous company but they refuse to repay the full amount it has cost us to move away. First off they ended up being around 18% more expensive which they agreed they would honour for the first six months of new package (yay them).
They agreed they would pay for the £60 early settlement fee that is put in place to keep you in their hiked price deals. So I asked them to repay the £60 it cost me to move to their more expensive deal from the previous supplier who I would have stayed with if they had not mislead us, not a chance. They are refusing point blank to move on this.
They are using underhanded methods to get your business and then not giving a damn when they leave you out of pocket. STAY AWAY FROM THEM!
Reviewed by Kim
on 12th Mar 2017
Green Star are the most unprofessional company we have ever had the misfortune of dealing with and we would advise everyone to give them a wide birth unless you want to be stitched up, insulted by they call centre staff and even accused of cancelling direct debits mandates when we hadn't.
Their administration can only be summed up as totally incompetent as they either don't communicate with you or send you multiple identical letters on the same day.
This company gives utility companies a bad name and should be closed down.
DO NOT TOUCH THEM unless you want problems.
Even the omnibudsman cannot control these cowboys so what chance do you think you have when it goes horribly wrong?
Reviewed by Rose
on 21st Feb 2017
Well, I am being billed £83 & I am not even with this company! Three bills now & threatening me with debt collectors. I have tried to ring them but get no response & I cannot stay on a mobile phone indefinitely. I have written to customer service & have received no replies. Great start for someone not even with this company!
Reviewed by Paul Key
on 1st Feb 2017
I switched to Green Star nearly a year ago, you cant get customer services on the phone, they do not respond to emails and when I was asked to give meter readings allowing them to generate a bill, the end reading was estimated up rather than use the readings I provided. I will not be staying with Green Star avoid if you can.
Reviewed by Alex
on 15th Dec 2016
Original tariff OK, then shot up. We have now switched and proving impossible to date to recover £1000 credit on account.
Greenstar seem to have no understanding that this is my money not theirs. I have been expecting it back since October.
Always same response ^10 working days". You cannot speak to a manager, they won't give you a complaints number.
I will never switch back to them again.
Reviewed by steve
on 28th Nov 2016
Customer services are a waste of time i have spoken to them five times and also emailed them twice trying to get a rebate as i had over a thousand pounds which i wanted refunded and every time i spoke to one of them yes i would receive it within ten working days then when i didn't they said that it needed a manager to sign it off this has been going on for nearly a month now and i have asked for email confirmation about my rebate and have received nothing and also no reply from the email i sent i have ever had any problems with any of the other energy providers. i will not be staying with them.
Reviewed by Leanne
on 1st Nov 2016
Absolutely appalling. I have not had my first bill yet, I am receiving debt recovery letters instead! They do not answer letters and do not send out the bill as promised in my phone calls.
Reviewed by eileen abell
on 21st Oct 2016
Awful website, no scroll-down, bills not up to date, wish I had never chosen to switch to this amateur outfit. Looking to switch to a bigger, possibly dearer but more accessible, clearer and more honest provider. Bad move.
Reviewed by Nash Popovic
on 17th Oct 2016
Waited for a half and hour for them to respond and finally gave up. Awful.
Reviewed by Helen
on 9th Oct 2016
My brother switched my 83-year-old aunt onto a dual fuel fixed tariff with Green Star Energy as it estimated her monthly D/D based on usage would be approx £35/month. However, a year on and another switch attempt and Green Star say they will not allow her to be switched as she has an outstanding bill of over £1,000!! It seems her monthly d/d have not covered the amount she was using, but instead of contacting her when the bill started mounting, or increasing her d/d automatically (which my energy suppliers have always done), they allowed a year to pass so she now faces a bill she cannot possibly pay in 1 amount! It's been extremely difficult getting hold of customer service, too. I would not use GS!
Reviewed by Ray
on 21st Aug 2016
They don't reply to customer service emails, as soon as you switch they get in contact.The new bill format is more confusing than the earlier simpler format. They lie about 12 months fixed rate contracts, my contract ended up over 13 months hence the customer service email they never replied to. There were cheaper tariffs but when I tried to switch something always went wrong. The annual total usage estimate was way to high in my case.There are cheaper tariffs from other suppliers.
Reviewed by Steve
on 21st Jan 2016
I used Green Star for electricity for a 12-month contract. Everything worked well, and I had no problems at all. Their deal was much better value than the major energy companies.