|In a nutshell|
Date: January 2016
E.ON UK plc is a supplier of gas and electricity to UK homes and businesses. E.ON offers a variety of fixed and variable tariffs, and can install smart meters and provide help with energy saving home improvements.
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Eon Energy user reviews
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Average rating from 1 review:
Reviewed by karl
from west mids
on 2nd Aug 2016
e,on is passed a joke should have come to fit new smart meters on 13 6 16 they never turned up re arranged to be fitted today 28 6 16 , engineer turned up fitted the so called new meters he explained to us what we needed to do to top up credit, went to one post office they had no idea what i was going on about and had no facilities to credit these new smart meters, so i went to a second post office to see if they knew how to credit these new meters, they were exactly the same and didnt have any idea what to do with topping these meters up. so they contacted e-on who then explained to the post office over the phone what to do, to set there equipment up, at this point i purchased credit for both gas and electric. got back home done what the engineer told me to do and meters kept saying credit rejected. so i contacted eon who then told me there was a problem with my account at there end. so they said they would phone me back, which they did and then they informed me that they had installed the wrong meters. so the credit i had purchase was useless. the information the engineer had advised was also useless. now ive got to wait for e-on to phone me back to book me another appointment to refit new meters. how unprofessional e.on is, had a call from the resolutions manager on the 29/06/16.he is now telling me i have to wait another month to have my meters changed over., to the pay as you go smart meters. the 2nd lot of meters are now fitted (28/07/16)we were told the same as last time how to top up so got 2 more £10 credits from post office come home put codes in meters as was told yet again rejected so phoned Eon who then told me you don,t put the credit codes in the meters you have to phone E.on and give them the code then they put the credit on for you i told them to get a manager to phone me back as i was unhappy with all the lies they have fed me i then phoned all the local post offices to see how many do the new E.on pay as you go smart meter credits not 1 of them now about the new E.on meters and have not been informed about them yet one of the E.on team told me its compulsory for all post offices to do them plus the poor chap that come to change the meters was the same one that fitted the first lot and was blamed for fitting the wrong ones he said this is the 3rd time hes been blamed for this now and is not happy so now to top up my meters i have to go to a post office to get top up vouchers , come home then have to phone eon up, for them to put credit on these meters for me, where as before i just had to pop to the local shop top up my keys/card and come home to put them in the meters straight away.