Everything Everywhere (EE)
| ||In a nutshell
Last updated October 2013
Everything Everywhere (EE) is the first 4G mobile network in the UK.
Best buy: Mobile phones from EE (£0.00)
Formed by the merger of T-Mobile UK and Orange UK and owned jointly by Deutsche Telekom and France Telecom, Everything Everywhere Limited is the UK's biggest communications company.
EE's 4G service launched in 11 UK cities and is now rolling out across the country. If you move out of 4G coverage, your phone will automatically switch to 3G or GSM.
4G speeds up to 100Mbps are theoretically possible, but in practice, download speeds of 12 - 15 Mbps are expected. Typical upload speeds are 5-6 Mbps. That's still a lot faster than typical 3G speeds. This extra speed will enable more use of the mobile web, especially video streaming.
To make use of the 4G network you'll need a 4G LTE-compatible phone, tablet or dongle. EE uses LTE Band 3 (1800 MHz). You can also use a 4G mobile broadband dongle.
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Everything Everywhere (EE) user reviews
Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!
Average rating from 49 reviews:
Reviewed by jamie
on 18th Dec 2014
Three is much better and they might be buying EE. Bring it on got to
be better than this shower of cowboys
Reviewed by j
on 17th Dec 2014
Haha gotta love all these fake reviews lmaooooo ee are useless just
look at their facebook page and the numerous complaints must be a lot
of bitter folk ant haha
Reviewed by Ant
on 14th Dec 2014
I was encouraged to join EE by a persuasive customer service employee
after trying to get a better deal at the end of my T Mobile contract.
I wasn't offered much discount except the 4g and the promise of the
fast Internet so decided to chance it.
Well that was over two
years ago and now? Well I am very content. I live in the North of
England but travel all over the country and for the most part have
found my phone signal to be excellent. Same with data and the
excellent 4g coverage.
In answer to an earlier review. I also
think it's usually bitter ones who reply to review sites and 99% of
people getting on with their lives happy with a service never bother.
So here's another one who has bothered and is happy!
Reviewed by me
on 10th Dec 2014
Why keep moaning about customer services the previous review says?
Maybe because people have eceived awful service, i have received some
of the worst service from EE and it was nothing to do with signal. To
suggest everyone that has signal issues needs to buy a new phone is a
stupid comment to make. Funny all these "outstanding" reviews one
after the other, prob by either the same person or an EE employee,
very easy to spot and no doubt another after this saying how bitter
etc i am lol. If they work for you then good but to me they have been
nothing but trouble, everyone has different experiences but to suggest
the bad reviews are bitter people is ridiculous, not as ridiculous as
the same person writing loads of good reviews lol ;)
Reviewed by Nicola
on 7th Dec 2014
Most shockingly bad company ever. Disgraceful internet. Can hardly
connect to the internet, send watsap media, or even connect to start a
convo. The 'customer service' team as they like to call themselves are
the rudest people I have ever come across and was appauled at my
treatment after I finally left after many threats to leave. I was
charged for many months or exceeding my data allowance when I moved
into my new home and was not actually ever able to use the internet,
it was forever saying connecting! I was surprisingly refunded one
month. But it is still not justified. I am now with 3, and they are
10/10! Unlike EE they don't charge you for breathing! Great
connection, 4g in majority of Zones, astonishing deals and unlimited
internet and texts and high number of minutes for £15 pound a
month. I couldn't ask for anything more.
I will never advise
someone I know to join EE. What they are doing should be illegal.
Reviewed by Savannah
on 6th Dec 2014
Only go with EE if you're not bothered about getting calls, making
calls, sending texts or getting texts.
Oh and only if you're
not bothered if you can use the Internet or not.
definitely do all these things if you go and stand by a mast
somewhere, but if you want to use them in every day life EE is not for
22 months to go and after 20 years with Orange, I'm gone.
Reviewed by Keith
on 5th Dec 2014
Very happy with the phone company EE. Totally agree with the others on
this reviews who are also satisfied. Glad others have spoken positivly
because usually only the small minority but angry people bother to
post whilst the majority who are happy keep quiet.
Reviewed by Jack
on 1st Dec 2014
Read the last review. What it is really saying is; don't buy into a 24
month contract. Great advice. I have a 12 month sim contract with EE
and it's perfect. Great call signal and data all for £12.99 a
month. What more do you need? Don't listen to the bitter negativity of
Reviewed by Prince Omelette
on 1st Dec 2014
Don't read the soft-soap reviews at the top of this page, scroll down
to the disgraceful truth.
This customer's review: I'll say
AVOID only because there's no 'Throw them off a cliff' option. Finally
left my contract after 2 years. Getting them to activate visual
voicemail, honour their promises of a particular monthly allowance or
simply get their risible apps to operate, took desperate persistence,
self control and was not my idea of fun. If u can't always get past a
login screen then alarm bells should be ringing. But it's their
unwillingness to explain convincingly, why they are still so awful
when it comes to pac code time, that really grates.The feeling of
being bent over and having my pockets emptied by grubby tricksters,
will hang around like a rotten smell, for some time yet, I expect.
Treating the customer with such condescension is not acceptable. Save
up and buy your lovely technology in one go, so that organisations,
like EE can't take advantage and ruin what should be a positive
experience: Obviously if you are not locked to one provider, you can
change your £10 per month or less sim, at short notice. The
service provider delivers or you walk. Power at play. Be good to
yourself, don't sign up, especially long-term, to EE. You're
Reviewed by Mose
on 30th Nov 2014
My 2 year EE contract has recently finished. I was looking around to
see what other companies offered as my previous contract was £35
a month. I was happy with call signal & date coverage just too
expensive. Howver after speaking to the friendly retentions people I
have come away with the same mins, text & date for £20. So
Reviewed by Shaz
on 28th Nov 2014
I have been with all the mobile companies throughout the years as I
try & chase the best deals. I am now on EE.
its just as
good as the others. The call signal is ok only occasionally dropping
in my house.
Reviewed by James
on 27th Nov 2014
So far very pleased with EE. I managed to find to good sim only deal
instore and it's working out well with call quality and mobile data
signal. Time will tell.
Reviewed by Kevin
on 26th Nov 2014
Extremely pleased with EE. I have been with them since they started.
To be honest the first few years were not so good with high data costs
and poor customer service. However things have improved so much now.
The prices are now more competitive and customer service much
improved. It's Britain's biggest mobile company for a reason.
Reviewed by Mary S
on 25th Nov 2014
I love Everything, Everywhere. The service quality is really good and
when you phone for help the line quality to the helpdesk is good
I am glad I signed up with them.
Reviewed by Phil
on 24th Nov 2014
Started with T Mobile and they were always my network even in the days
of One2One. However the last few years they have gone down hill so a
few months ago I jumped ship onto EE. To be honest I was worried
especially with the earlier negative reviews on this site. But I am
glad I didn't listen to the haters. It's been excellent. The price is
no dearer than others and the signal strong. Finally the operators.
Again a lot of negativity. Don't listen to them. Whenever I have
spoken to them it's been fine. Very friendly and reliable. Go for
Reviewed by Mercy
on 24th Nov 2014
So happy with EE. Previously I was with Three. They were excellent a
few years back but since have become awful. EE have given me much more
Reviewed by Shea
on 24th Nov 2014
Very pleased with EE. They sorted out a very reasonable deal for me at
one of their branches & so far its been fine. The signal strength
has been very steady & the telephone operators are always
Reviewed by Sharon
on 23rd Nov 2014
Moved from 3 after spotting a good priced sim only deal in a EE store.
Great value unlimited mins, texts and 2g data for £10. G always
have a strong signal and the data is so fast.
Reviewed by Cliff
on 23rd Nov 2014
Great company, just upgraded and was given extra 2g data so can't
Reviewed by JJ
on 22nd Nov 2014
I have been with all the major networks contract and pay as you go
over the years. EE has become the best. It was extremely expensive
when it first started and the 4g data miserly. Now it's just as
competitive as all the rest. I have a great value sim only contact and
anytime I have spoken to the operators they have answered quickly. I
don't know what others have been doing on earlier reviews to have a
Reviewed by Jason
on 21st Nov 2014
Really happy with the network especially the customer services. I had
an issue with my contract but it was dealt with really promptly and
with respect. The speed on 4g it also excellent and the signal strong
even on my commute into the city on the train.
Reviewed by Sandra
on 21st Nov 2014
This company is shockingly poor. Their website sends you around in
circles and the telephone contact is the worst I have ever
encountered. When is a merged company not merged? Answer: When it's
EE. I signed up with EE but am constantly asked whether I am TMobile,
Orange etc. more surprisingly none of EE staff appear able to tell me.
I was asked to set up a password online but they couldn't tell me how.
Don't get me started on their App! Grrrrrrh!
Reviewed by Mark
on 20th Nov 2014
Been with EE for a few years and really happy with the network. The
signal is always strong apart from data sometimes drops.
Reviewed by Angela
on 19th Nov 2014
I am really pleased with EE so far. I have a 12 month sim contract and
currently halfway through. The signal is excellent both 3g & 4g.
Also anytime I need to speak to customer services they are always
polite and helpful. All in all excellent.
Reviewed by Tim Broad
on 18th Nov 2014
Money orientated and poor customer services
Reviewed by Andrew
on 18th Nov 2014
I was on a T Mobile sim only 12 month contract for 3 years. Because
they would not budge on any loyal customer discount near the end of
this years contract I decided to look else where.
spotted a EE sim only year contract with a discount in one of their
stores so decided to chance it.
When the first bill was taken
out it was for the normal price rather than the discount. It took a
lot of hassle to sort out as the phone rep needed proof that I had the
discount. So after taking photos of my contract and emailing them back
to EE as well as another call it was eventually sorted out.
So far the signal and data has been fine. I await next months
payment to see if it's correct.
Reviewed by raf
on 9th Nov 2014
The ee company is absolute disgrace, customer service is very poor.
I've been with t mobile for over 4 years. As my upgrade was due I
wanted to switch to ee on sim only contract.
Made deal with
sales department over the phone, confirmed it 3 times to make sure
I've got the right deal for my money and after I got new sim I found
out I've been lied to.
Missold plan with half of the minutes and
data, basically complete different deal.outrageous
When called customer service the weren't willing to
amend it, refusing to admit the mistake. Told them they will sell any
kind of plan to fool ya
Really dissapointed with the company, no
one even appologised for misselling me wrong plan, no alternative was
offered so took my PAC code and going somwhere else, never coming
back. Avoid Habib from sales dept
Reviewed by stay away
on 31st Oct 2014
Stay as far from EE as you can!! signal is rubbish. I have no 4G after
21 months of contract and was told would have it within 3 months.
Customer services are as rude as hell and never call back when they
say they will. They tried to tell me i have to deal with that issue
inshore as it wasn't them that advised me, even though it WAS an EE
store that advised me. No corporate responsibility.
AWAY from these cowboy miss sellers. They have no idea how to run a
business let alone a network!!!
EE worse ever mobile
experience by a mile. So many complaints its incredible!!
Reviewed by NickS
on 31st Oct 2014
EE charged THREE times my monthly payment without any reason. If I
didn't check my bank statement I wouldn't notice or I wouldn't pay
attention. Who knows how many people are being charged like that!
Reviewed by trev
on 24th Oct 2014
the biggest uk network must be too big for them to manage as after
only been moved to ee after t mobile upgrade i got moved to ee 7 days
ago and already been charged for ringing 150 from abroad, never ever
been out the country.had minuets vanish off my account and not been
able to access my ee account i have spent countless hours on phone to
them i should be on their pay role as it has taken a weeks worth of my
free time,and still having problems. avoid ee at your peril out of 1
to 10 i give -20 for service and customer care,dont get trapped.
Reviewed by Tristan
from United Kingdom
on 1st Oct 2014
NEVER EVER think of using EE services ever. Customer services are
disgusting rude and incredibly abrupt. Their services are ridiculous
for today's technology. Not receiving calls and poor call quality. Not
to mention their consistency in moving peoples phone contracts around.
They upgrade you without telling you, then charge you for an upgrade
you never asked for. This must be how they are surviving in today's
market. Robbing the public of their hard earned money and putting
large co-operations as their priority customers while their individual
customers suffer, stress, disappointment and a complete disregard for
their customers is a no brainer STAY AWAY IF YOU WANT TO KEEP YOUR
SANITY AND MOBILE PHONE CONTRACT......02, here I come.....
Reviewed by Paul
on 5th Sep 2014
Same person from the review on 28th September here - still no service
since 18th August. It's now over two and a half weeks with no service
and I've just been told it will take another week. That means 3-4
weeks without service due to a technical fault they can't solve - I
can't call/receive calls or text/receive texts. I've spoken to dozens
of people and had dozens of promises and guarantees - all broken apart
from one lady who actually called me back! She seemed to care but
couldn't actually help.
If you have a fault with your account
or telephone line then you are screwed as EE tech support are the most
useless people of any kind I have ever dealt with. I know all the
language - web form requests, single user tickets, Level 1,2 & 3
technical support. You can never actually speak to the wizards in L2
or L3 and I have no idea as to what they actually do - they certainly
haven't helped me.
Believe me, if something goes wrong -
no-one has the expertise to help and they all are desperate to pass
the buck. Useless and bland advice such as "try waitng another 24 hrs"
are the norm - in full knowledge that they won't have to answer the
call next time.
If I was a shareholder in EE I would be very
concerned - urgent need for staff training for both solving technical
issues and basic customer relations.
This company are an utter
disgrace - commit to a contract with them at your peril. The only
saving grace for me is that I have less than 4 months remaining - who
knows if I'll have any service back by then. Good old EE are willing
to refund the days lost without service - isn't that good of them?! I
feel like having a party the day my contract finishes with these
Reviewed by chris
on 28th Aug 2014
I am celebrating the end of my contract with EE! They are very good at
enticing you to buy things, and offer all sorts of deals, but when
anything goes wrong they are truly AWFUL. My phone screen broke and
they said that it would take at least 3 weeks to fix, would cost half
of what the phone was worth, but I could only have a text and calls
replacement phone while it was being repaired (if I wanted a smart
phone it would cost extra). I then tried to cancel the contract and
they were going to charge me double what the phone would have cost to
replace. In the end it worked out cheaper for me to buy a smart phone
and put the Orange sim into it.
Reviewed by Paul
on 28th Aug 2014
I can never normally be bothered to write reviews but it is worth it
if it makes one person think twice about using this disgraceful
I have used them for nearly two years and most of the
time, things have been ok. However, be aware - when something goes
wrong, they are the worst company I have ever dealt with in my entire
I am currently without service of any kind for over 10
days. A new SIM card did not switch over to my line as normal so I had
to contact EE. The line swap has to be done by technical support, who
you can't speak to. I was told it would take 24hrs, then after another
2-3days I was told that it takes 5 days - hence wrong information and
lies from EE staff.
It is now 10 days and the line swap has
still not gone through and I am without service. I call them everyday,
at my expense, and get nowhere as no one can help - all they say is
that they can raise a tech support request again (this was done over a
week ago and is meant to be guaranteed in 5 days). I have complained,
argued & reasoned but no one can help. Staff take no
responsibility/ownership or call you back and refuse to allow you to
speak to anyone else no matter how you much you request this.
have never dealt with a worse company with regards to how utterly
useless and powerless EE staff are to resolve issues. This is not a
minor issue, I can't receive/send calls, texts, use internet or
anything and am without a service that I pay for each month. Staff
agree it is very poor but can't even give an update on how far along
the queue it is.
Apparently, I would be in breach of contract if
I cancel my direct debit. However, all they need to do is refund my
line rental for the no. of days lost service. So, if I pay £30 a
month and lose two weeks I'll only be charged £15. It doesn't
seem to matter how disruptive it is to your life and no contingency
such as a temporary SIM.
No doubt I'll be calling back tomorrow
- retelling the same story to be told there is nothing they can do
until tech support have looked at it.
As you can imagine, I will
not be renewing with EE and regret that I can't give them 0 stars. I
would rather pay ground rent to the devil than give another penny to
these charlatan's. I hope that some people will consider this review -
believe me, if something technical goes wrong you are in trouble and
on your own. The level of professionalism and expertise at solving the
issue is none existent - the worst customer service I have ever
Reviewed by s
on 19th Jul 2014
Started off ok, few problems but eventually got them sorted but
recently noticed my signal which was always at least full bars of h+
if not on 4g has gone down to zero half the time and loading pages etc
is painfully slow. Not even going to bother with customer service as
the service i received with my initial problems was not really
satisfactory, lots of passing around from pillar to post one person
saying something different to the last, calling 150 and being told to
go back to store then going to the store and being told to call
customer services, VERY frustrating and the store was not local either
so just seeing it out and moving to another provider as soon as i can,
not 3 either as have heard some horror stories about them too, they
may be cheap but cheap isn't always best.
Reviewed by ewest95
on 10th Jul 2014
EE unlocked my old phone without telling me, their customer service
had no idea for 3 months, this made me decide to leave them after my
I gave them 30 days notice, my last bill was
£112.95 instead of £16, 7x what it should be,
Reviewed by Len FitzGibbon
on 27th Jun 2014
How can EE call themselves everything everywhere and not be sued?
Should really be sometimes and somewhere if you're lucky. Absolutely
the most unreliable service I've ever had. Avoid like the
Reviewed by nedine
from united kingdom
on 31st May 2014
The level of customer service is exceptionally poor and seems to have
decreased over the years. I went into drop off a repair phone and was
not offered an alternative replacement phone or informed that there
was none in stock but told to purchase a handset (the cheapest
available was £15) and haggle with customer service for
compensation, completely absurd.
Following this I
inquired over purchasing an iphone5 in which I informed the sales
assistant name Alfredo that I was using a 3 sim plan and did not wish
to use EE due to the many problems I was enduring on my other contract
phone. He stated this was not a problem but seemed more excited by the
fact that I was buying it outright. He proceeded with certain
commentary that I deemed unacceptable such as proclaiming loudly to
his colleague 'how much commission he would get for selling an iPhone
outright' and that 'thats his whole pay check for a month'. His
nonchalant attitude to me as a customer was extremely disappointing.
At no point was the policy explained of the iPhones being locked, nor
did he insert either the sim into the phone before me leaving the
premises; which is standard procedure and he had the audacity to later
state that this was because the store was closing. If this was the
case then do no close a sale if you cannot be bothered to comply with
BASIC company procedures and accuse me of lying. As previously
mentioned I will be following up with a formal complaint and suggest
formal retraining of the relaxed, incompetent staff that is at hand in
the Dalston store.
Reviewed by Ali
on 16th May 2014
EE is the worst for mobile and bordband dont join them if they give
you free they rip you off, customer services is worst to, tell your
customer services go home they cant speak english and understand it.3
mobile is the best pay less get more customers services is ok.
Reviewed by D Barrington
from United Kingdom
on 11th May 2014
This company has appalling customer service and I wouldn't recommend
it to anyone. I simply changed contracts from EE and all seemed fine.
They then cut off my phone without warning. I phoned them at least 9
times and visited them in store. Their website is unusable and it is
impossible to work (and I'm a web designer). The phone calls, when
eventually answered gave no help and a different story was given
everytime. I was cut off several times and when they assured me they
would call me back they failed to do so. They have taken money from me
from a wrong account which I never gave them permission to. I am now
trying to cancel my contract which is a task in itself.
I would never use EE again of which Orange and T mobile are a part
Reviewed by chand
on 22nd Apr 2014
1 question to different adviser all gave me different answers
asked for upgrade to few different advisor different story all the
time no1 stick to the deal
no notes left on account and change
my plan without asking me.
the worst service ever i had about 10
ee contracts in house hold iv cancelled all of them never again...
Reviewed by Merrick
on 15th Apr 2014
Absolutely appalling - no signal all day. Not sure if it is my phone
or EE so rang the contact number. Very difficult to understand the
operative as English not their first language, he couldn't tell me if
there was a problem with the transmitter in my area, but would check
if I held the line. I was left listening to music for twenty minutes
at which point I gave up. If I was not signed into a contract with
them I would go elsewhere.
Reviewed by Ian Robertson
from United Kingdom
on 10th Apr 2014
Over the years I have been with vodafone, orange, o2 & finally EE.
I would just like to inform anyone thinking of joining EE DON'T
!!!!!!! There customer services make promises that are never kept.
They cut your service off with no prior warning meaning you have to
use your landline to call them. Heaping more costs on to the customer.
Not one of the other companies (including Orange before it was bought
out by Deutsche Telekom and France Telecom) comes close to the
APALLING service I have had from EE.
Reviewed by D
from United Kingdom
on 28th Mar 2014
I've been with Orange for just over 8 years on PAYM and a few more
years more than that on PAYG and on PAYM, spent more than my monthly
price plan (over £1200 over 24 months)yet when it comes to
upgrading this time round, have been shot in the back with absolutely
no incentives or reasons to stay with them (or EE). Called today to
ask for my Pac Code and got given it straight away with no persuasion
from Orange to hang on to me.
Bye bye Orange (and EE),
disappointed to know customer loyalty means NOTHING to them. Moving
over to Vodafone who have provided a cheaper tariff with more data for
less than Orange's quote. Good riddance to Orange :)
Reviewed by Hema
on 31st Dec 2013
I am writing to let you know that I am disgusted with your service. I
have been a customer for the last 13 years and to find there are no
The first phone call to yourself was on the 14th November at 21:24 for
23 minutes... This call was to find out my upgrade options, only to
find there are no decent ones. I was expecting the Samsung Galaxy S4
for a similar contract price that I had been paying for the last 2
years, only to find that you wanted to charge me £27 a month...which
is almost double of what I have been paying. I needed time to think
about this, and having thought about it, I decided to go onto the Sim
only contract, so I called you again on the 12th December at 21:46 for
18 minutes. I was advised that I could go on a pay monthly Sim only
deal of £13 a month, 500 minutes, unlimited texts and 750mb. I took
this deal up and also asked your colleague to change my address as I
had moved house. There was an anomaly on my account by me being charge
£23 instead of £16.01, which I was told I would get the difference
refunded. This still hasn't been credited into my account.
So I left the conversation and assumed the contract had been changed
as I was advise this would be in effect for the new start date of 15th
December. I looked on my account app on my phone yesterday (30/12/13)
to find £27 on my account balance...How can this be? This should have
changed to the £13 balance. So I phoned up customer services, who
couldn't explain to me why this was on my account. What is the point
in having all these fancy options to go through if your own customers
services team cannot answer one simple query? I then asked about the
Sim only deal and to check this was still in place, only to find that
there is no such thing on my account. So clearly this wasn't logged or
changed when I phoned previously. What a waste of time! I then went
through to the Sim only deals department, who then advised, there is
no such thing as a pay monthly Sim only deal...my evening couldn't get
any better. What great service you provide. There is no log of me
phoning on the 12th December and your adviser said there is no way he
could track this and offered me an alternate deal with this being a 12
month contact...big difference which i felt I had to take. Not only
will I be paying more for this month as you guys messed up the deal,
but now I am roped into a deal that I cant get out of for 12 months. I
had better expectations from you. I barely use this phone, I have 2
business lines which I didn't take out with you due to your company
not having any rewards for customer loyalty. I wanted to complain over
the phone only to find that no one is available for me to talk to? How
can this be? No supervisor? Ridiculous!
I suggest you look into this further as this is simply not acceptable.
I am appalled at your service, I am roped into a rubbish contract with
no new phone and now I have to pay extra this month for errors on your
I look forward to your reply.
Reply by S21
on 31st Dec 2013
Hi Hema, thanks for copying us in on this, but please be aware that we are not EE!
Reviewed by Mhairi
on 29th Dec 2013
Absolutely terrible customer service. Remember to add £1.75 to every
month of your contract for a paper bill whether you want one or not,
even if you call to have them cancelled. Expect to not get any help
when things go wrong but be repeatedly palmed off and probably also
robbed of more money. Expect to consistently go over your internet
allowance even though their system should allow you to track this, and
even if you deliberately don't use the internet for a month. Expect
ignorance and minimum of a half hour wait on the phone. Expect
constant contradictory information. Expect phones that don't work and
to pay insurance that won't cover anything. Expect stress torture and
Reply by Rose
on 22nd Apr 2014
I totally agree Charges are never clear , system on checking allowance and data useage never actually works . Expect unexplained over billing .
Reviewed by Stacy Bullock
from United Kingdom
on 9th Dec 2013
I AM APPALLED AND DISGUSTED WITH THE CUSTOMER SERVICE I HAVE RECIEVED
TO DATE FROM EE AFTER ONLY BEING WITH EE SINCE THE 4TH OF NOVEMBER
2013 AFTER BEING WITH ORANGE FOR THE PAST 24 MONTHS.
I ENQUIRED ABOUT THE BROADBAND AND LANDLINE SERVICE DURING MY UPGRADE
, THEN A WEEK LATER I RECIEVED A BOX IN THE MAIL FOR MY NEW BROADBAND
SERVICE.I AT NO POINT DURING THE CONVERSATION ASKED TO BE SIGNED UP
FOR BROADBAND OR A LANDLINE I WAS SIMPLY MAKING ENQUIRIES. I THEN HAD
TO CALL EE TO CALL THE SERVICE AND ENSURE THAT I WAS NOT BEING CHARGED
FOR SOMETHING I DID NOT WANT OR NEED.
IT STARTED A WEEK AGO WHEN I PICKED UP MY PHONE TO MAKE AN OUT GOING
CALL AND MY PHONE HAD BEEN DISCONNECTED.
I CALLED CUSTOMER SERVICE AND SPOKE TO A VERY RUDE CUSTOMER ADVISOR
WHO INFORM ME THAT I HAD NOT PAID MY OUTSTNDING PHONE BILL.
I THEN PROCEEDED TO TELL HER THAT I HAD PAID 112.68 VIA DIRECT DEBIT
ON THE 03/12/2013 LIKE I HAVE DONE FOR THE PAST 24MONTHS.
NO ONE INFORMED ME THAT I HAD AN OUTSTANDING BILL BEFORE THEY
DISCONNECTED MY PHONE.
THEN THE CUSTOMER ADVISOR SAID THEY WILL RECONNECT MY PHONE AND PUT
THE BILL ON HOLD TILL ORANGE REPAID THE MONEY THEY TOOK OUT.
I ASKED FOR A MANAGER TO CALL ME BACK AS THIS WAS THE 2ND POHNE CALL I
HAD TO MAKE TO THEM IN THE SHORT PERIOD I HAD BEEN WITH EE.
GUESS WHAT NO ONE BOTHERED TO CALL ME BACK TO DATE. I AM DISGUSTED
WITH THE WAY I AM BEING TREATED AS A PAYING CUSTOMER.
THE CUSTOMER SERVICE IS SO POOR I CANT EVEN DESCRIBE HOW I AM
THEY FINALLY RECONECTED MY PHONE AND GUESS WHAT IT WORKED FOR A WEEK
AND I HAVE BEEN DISCONNECTED AGAIN.
I PICKED UP MY PHONE TO CALL MY SIS WHO LOOKS AFTER MY SON AND MY
PHONE WAS DISCONNECTED AGAIN TODAY. I THEN IMMEDIATELY CALLED CUSTOMER
SERVICES TO ENQUIRE WHAT THE PROBLEM WAS TODAY AND SPOKE TO A VERY
NICE CUSTOMER ADVISOR WHO DID HIS BEST AND TRIED TO HELP ME.
EE HAD DISCONNECTED MY PHONE FOR FRAUD PREVENTION I CONFIRMED THAT I
WAS THE ONE WHO MADE THE INTERNATIONAL CALLS AND I WAS TOLD THAT IT
WOULD BE 48HRS BEFORE I AM RECONNECTED TO MAKE OUT GOING CALLS. I
WOULD ALSO HAVE TO PAY THE COST OF THE INTERNATIONAL CALLS ON MY
ACCOUNT. AGAIN I EXPLAINED THAT THERE SHOULD BE NO COST AS I PAY AN
EXTRA £5 PER MONTH FOR 50 MINUTES INTERNATIONAL CALLSL, HE ADVISED ME
THAT THIS BUNDLE WAS NOT ADDED TO MY ACCOUNT.
I THEN PROCEEDED TO TELL HIM I WOULD CALL AGAIN LATER TO CONFIRM AN
DFOLLOW UP WHAT HE HAD DONE AT 1939 PM I CALL CUSTOMER SERVICES AND
SPOKE TO THE MOST UNBELIEVIABLE RUDE CUSTOMER ADVISOR CALLED JAMES WHO
WORKS IN THE COLLECTIONS DEPARTMENT.
HE PROCEEDED TO ASK ME A SERCURITY QUESTION WHEN WAS THE LAST PAYMENT
MADE I SAID NON AS I HAVE NOT MADE ANY TO EE SINCE MY BILL IS ON HOLD
HE THEN PROCEEDED TO TELLL ME THAT I FAILED SECURITY AND WOULD NOW
HAVE TO GO TO AN EE STORE WITH ID. I THEN ASKED FOR HIS NAME AS I
WANTED TO RECORD WHEN AND WHO I HAVE SPOKEN TO HE BECAME AGGRESSIVELY
RUDE AND INFORMED ME IF I WAS THINKING ABOUT IT AND GOING TO MAKE A
COMPLAINT I SHOLUD DO SO TO HIS MANAGER. HE ALSO CARRIED ON TALKING
OVER ME WHEN I WAS TRYING TO EXPLAIN THAT I AM UNABLE TO GO TO AN EE
STORE TILL THE WEEKEND AS I AM A SINGLE RECENTLY WIDOWED PARENT WITH A
FULL TIME JOB. I WAS TRYING TO EXPLAIN THAT MAYBE HE COULD ASK ME
ANOTHER SECURITY QUESTION BUT HE REFUSED TO LISTEN AND CARRIED ON
TALKING OVER ME I AM STILL IN SHOCK HOW DISGUSTED STRESSED UPSET I
I SAW NO REASON FOR THAT RUDE AGGRESSIVE AND APPALLING BEHAVIOUR FROM
HIM I WAS ALMOST IN TEARS AFTER THAT PHONE CALL.
I HUNG UP THE PHONE TO END THE CONVERSATION AS I WONT BE SPOKEN TO
LIKE THAT BY ANYONE.
I HOPE OTHER OUT THERE SPEAK UP IF THIS IS THE SERVICE THEY ARE
MY PHONE IS CRITIAL TO MY WORK AS I WORK WITH VURNERABLE ADULTS AND MY
PHONE IS CRITICAL TO MY HOME LIFE AS I HAVE A LITTLE BOT WHO HAS NOT
BEEN WELL MAKING AND RECIEVING PHONES CALLS ARE CRITICAL TO MY DAILY
I WILL TAKE THIS COMPLAINT TO EVERY AVENUE AVALIABLE TO ME AND I WILL
FIGHT FOR MY RIGHT TO RECIEVE A PROPER SERVICE.
Reviewed by Charlotte
on 1st Dec 2013
Please see my review below addressed to EE directly;
'I have had a series of phone calls with your customer service
department and I can only say how horrified I am with both your
customer service and your phone service.
On moving to EE I was assured that at a cost increase I would receive
a much better telephone signal and a much faster service. Originally
on moving to EE, I saw no improvement and in the last 2-3 months it
has steadily got worse until recently when I had 'No Service' for over
24 hours. This is my only telephone line and I am a medical doctor
working across multiple sites. I have no way of being contacted
currently should I be required at another medical site, which is not
only an inconvenience to me but is putting patients at risk. I have
made a series of phone calls in the last two weeks to rectify the
matter and I have been absolutely appalled. The first customer
representative that I spoke to simply retorted 'Well it's not like
you've complained before!' After spending nearly an hour on the phone
on and off to this individual, they then assured me they would call
back in 24 hours! Obviously this didn't happen and I received no
follow up, even on reporting my feedback to your team via the text
message system you use.
Since then I have called a number of times with calls cutting out due
to my intermittent and poor signal, not one customer service
representative has attempted to call me back even though they are
aware of the problem and the last advisor I spoke to simply decided to
send me a new SIM card, which took 4 days to be delivered after our
discussion. I can not contact you again on the telephone, as you
continue to pass me from person to person!
I have written to head of Customer Services, Francoise, who responded
with an email assuring me that I would be assigned a case manager to
deal with the complaint! Yet again another example of your atrocious
customer service I have been fobbed off again and I have not been
contacted! As this couldn't be resolved by contacting you directly I
think it is only right that this information is in the public realm so
that no one else will be sucked in and trapped within this awful
AVOID AT ALL COSTS!!!
Reviewed by Anne from UK on 21st Mar 2013
I hate Everything, Everywhere. the service quality is really poor and
when you phone for help the line quality to the helpdesk is really poor
I wish I'd never signed up with them.