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Everything Everywhere (EE)

 In a nutshell  
 

Last updated October 2013

Everything Everywhere (EE) is the first 4G network in the UK.

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Formed by the merger of T-Mobile UK and Orange UK and owned jointly by Deutsche Telekom and France Telecom, Everything Everywhere Limited is the UK's biggest communications company.

EE's 4G service launched in 11 UK cities and is now rolling out across the country. If you move out of 4G coverage, your phone will automatically switch to 3G or GSM.

4G speeds up to 100Mbps are theoretically possible, but in practice, download speeds of 12 - 15 Mbps are expected. Typical upload speeds are 5-6 Mbps. That's still a lot faster than typical 3G speeds. This extra speed will enable more use of the mobile web, especially video streaming.

Tariffs start at £26 per month for 500MB of data.

To make use of the 4G network you'll need a 4G LTE-compatible phone, tablet or dongle. EE uses LTE Band 3 (1800 MHz). The initial batch of compatible phones includes the Apple iPhone 5, Samsung Galaxy S4 and the HTC One. The iPad 4 and iPad Mini will run on the network, but not the third-gen iPad.

You can also use a 4G dongle.

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Everything Everywhere (EE) user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 15 reviews:

Reviewed by s from uk on 19th Jul 2014
Started off ok, few problems but eventually got them sorted but recently noticed my signal which was always at least full bars of h+ if not on 4g has gone down to zero half the time and loading pages etc is painfully slow. Not even going to bother with customer service as the service i received with my initial problems was not really satisfactory, lots of passing around from pillar to post one person saying something different to the last, calling 150 and being told to go back to store then going to the store and being told to call customer services, VERY frustrating and the store was not local either so just seeing it out and moving to another provider as soon as i can, not 3 either as have heard some horror stories about them too, they may be cheap but cheap isn't always best.
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Reviewed by ewest95 from UK on 10th Jul 2014
EE unlocked my old phone without telling me, their customer service had no idea for 3 months, this made me decide to leave them after my contract expired.
I gave them 30 days notice, my last bill was £112.95 instead of £16, 7x what it should be, unbelievable!
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Reviewed by Len FitzGibbon from Uk on 27th Jun 2014
How can EE call themselves everything everywhere and not be sued? Should really be sometimes and somewhere if you're lucky. Absolutely the most unreliable service I've ever had. Avoid like the plague!!!!!!
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Reviewed by nedine from united kingdom on 31st May 2014
The level of customer service is exceptionally poor and seems to have decreased over the years. I went into drop off a repair phone and was not offered an alternative replacement phone or informed that there was none in stock but told to purchase a handset (the cheapest available was £15) and haggle with customer service for compensation, completely absurd.

Following this I inquired over purchasing an iphone5 in which I informed the sales assistant name Alfredo that I was using a 3 sim plan and did not wish to use EE due to the many problems I was enduring on my other contract phone. He stated this was not a problem but seemed more excited by the fact that I was buying it outright. He proceeded with certain commentary that I deemed unacceptable such as proclaiming loudly to his colleague 'how much commission he would get for selling an iPhone outright' and that 'thats his whole pay check for a month'. His nonchalant attitude to me as a customer was extremely disappointing. At no point was the policy explained of the iPhones being locked, nor did he insert either the sim into the phone before me leaving the premises; which is standard procedure and he had the audacity to later state that this was because the store was closing. If this was the case then do no close a sale if you cannot be bothered to comply with BASIC company procedures and accuse me of lying. As previously mentioned I will be following up with a formal complaint and suggest formal retraining of the relaxed, incompetent staff that is at hand in the Dalston store.
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Reviewed by Ali from uk on 16th May 2014
EE is the worst for mobile and bordband dont join them if they give you free they rip you off, customer services is worst to, tell your customer services go home they cant speak english and understand it.3 mobile is the best pay less get more customers services is ok.
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Reviewed by D Barrington from United Kingdom on 11th May 2014
This company has appalling customer service and I wouldn't recommend it to anyone. I simply changed contracts from EE and all seemed fine. They then cut off my phone without warning. I phoned them at least 9 times and visited them in store. Their website is unusable and it is impossible to work (and I'm a web designer). The phone calls, when eventually answered gave no help and a different story was given everytime. I was cut off several times and when they assured me they would call me back they failed to do so. They have taken money from me from a wrong account which I never gave them permission to. I am now trying to cancel my contract which is a task in itself.

I would never use EE again of which Orange and T mobile are a part of.
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Reviewed by chand from uk on 22nd Apr 2014
1 question to different adviser all gave me different answers
i asked for upgrade to few different advisor different story all the time no1 stick to the deal
no notes left on account and change my plan without asking me.
the worst service ever i had about 10 ee contracts in house hold iv cancelled all of them never again...
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Reviewed by Merrick from England on 15th Apr 2014
Absolutely appalling - no signal all day. Not sure if it is my phone or EE so rang the contact number. Very difficult to understand the operative as English not their first language, he couldn't tell me if there was a problem with the transmitter in my area, but would check if I held the line. I was left listening to music for twenty minutes at which point I gave up. If I was not signed into a contract with them I would go elsewhere.
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Reviewed by Ian Robertson from United Kingdom on 10th Apr 2014
Over the years I have been with vodafone, orange, o2 & finally EE. I would just like to inform anyone thinking of joining EE DON'T !!!!!!! There customer services make promises that are never kept. They cut your service off with no prior warning meaning you have to use your landline to call them. Heaping more costs on to the customer. Not one of the other companies (including Orange before it was bought out by Deutsche Telekom and France Telecom) comes close to the APALLING service I have had from EE.
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Reviewed by D from United Kingdom on 28th Mar 2014
I've been with Orange for just over 8 years on PAYM and a few more years more than that on PAYG and on PAYM, spent more than my monthly price plan (over 1200 over 24 months)yet when it comes to upgrading this time round, have been shot in the back with absolutely no incentives or reasons to stay with them (or EE). Called today to ask for my Pac Code and got given it straight away with no persuasion from Orange to hang on to me.

Bye bye Orange (and EE), disappointed to know customer loyalty means NOTHING to them. Moving over to Vodafone who have provided a cheaper tariff with more data for less than Orange's quote. Good riddance to Orange :)
Rating:

Reviewed by Hema from UK on 31st Dec 2013
I am writing to let you know that I am disgusted with your service. I have been a customer for the last 13 years and to find there are no loyalty benefits?
The first phone call to yourself was on the 14th November at 21:24 for 23 minutes... This call was to find out my upgrade options, only to find there are no decent ones. I was expecting the Samsung Galaxy S4 for a similar contract price that I had been paying for the last 2 years, only to find that you wanted to charge me 27 a month...which is almost double of what I have been paying. I needed time to think about this, and having thought about it, I decided to go onto the Sim only contract, so I called you again on the 12th December at 21:46 for 18 minutes. I was advised that I could go on a pay monthly Sim only deal of 13 a month, 500 minutes, unlimited texts and 750mb. I took this deal up and also asked your colleague to change my address as I had moved house. There was an anomaly on my account by me being charge 23 instead of 16.01, which I was told I would get the difference refunded. This still hasn't been credited into my account.

So I left the conversation and assumed the contract had been changed as I was advise this would be in effect for the new start date of 15th December. I looked on my account app on my phone yesterday (30/12/13) to find 27 on my account balance...How can this be? This should have changed to the 13 balance. So I phoned up customer services, who couldn't explain to me why this was on my account. What is the point in having all these fancy options to go through if your own customers services team cannot answer one simple query? I then asked about the Sim only deal and to check this was still in place, only to find that there is no such thing on my account. So clearly this wasn't logged or changed when I phoned previously. What a waste of time! I then went through to the Sim only deals department, who then advised, there is no such thing as a pay monthly Sim only deal...my evening couldn't get any better. What great service you provide. There is no log of me phoning on the 12th December and your adviser said there is no way he could track this and offered me an alternate deal with this being a 12 month contact...big difference which i felt I had to take. Not only will I be paying more for this month as you guys messed up the deal, but now I am roped into a deal that I cant get out of for 12 months. I had better expectations from you. I barely use this phone, I have 2 business lines which I didn't take out with you due to your company not having any rewards for customer loyalty. I wanted to complain over the phone only to find that no one is available for me to talk to? How can this be? No supervisor? Ridiculous!

I suggest you look into this further as this is simply not acceptable. I am appalled at your service, I am roped into a rubbish contract with no new phone and now I have to pay extra this month for errors on your behalf.

I look forward to your reply.

Yours Sincerely,
Hema Gandhi

Rating:

Reply by S21 from UK on 31st Dec 2013
Hi Hema, thanks for copying us in on this, but please be aware that we are not EE!

Reviewed by Mhairi from UK on 29th Dec 2013
Absolutely terrible customer service. Remember to add 1.75 to every month of your contract for a paper bill whether you want one or not, even if you call to have them cancelled. Expect to not get any help when things go wrong but be repeatedly palmed off and probably also robbed of more money. Expect to consistently go over your internet allowance even though their system should allow you to track this, and even if you deliberately don't use the internet for a month. Expect ignorance and minimum of a half hour wait on the phone. Expect constant contradictory information. Expect phones that don't work and to pay insurance that won't cover anything. Expect stress torture and robbery.
Rating:

Reply by Rose from uk on 22nd Apr 2014
I totally agree Charges are never clear , system on checking allowance and data useage never actually works . Expect unexplained over billing .

Reviewed by Stacy Bullock from United Kingdom on 9th Dec 2013
I AM APPALLED AND DISGUSTED WITH THE CUSTOMER SERVICE I HAVE RECIEVED TO DATE FROM EE AFTER ONLY BEING WITH EE SINCE THE 4TH OF NOVEMBER 2013 AFTER BEING WITH ORANGE FOR THE PAST 24 MONTHS.

I ENQUIRED ABOUT THE BROADBAND AND LANDLINE SERVICE DURING MY UPGRADE , THEN A WEEK LATER I RECIEVED A BOX IN THE MAIL FOR MY NEW BROADBAND SERVICE.I AT NO POINT DURING THE CONVERSATION ASKED TO BE SIGNED UP FOR BROADBAND OR A LANDLINE I WAS SIMPLY MAKING ENQUIRIES. I THEN HAD TO CALL EE TO CALL THE SERVICE AND ENSURE THAT I WAS NOT BEING CHARGED FOR SOMETHING I DID NOT WANT OR NEED.

IT STARTED A WEEK AGO WHEN I PICKED UP MY PHONE TO MAKE AN OUT GOING CALL AND MY PHONE HAD BEEN DISCONNECTED.
I CALLED CUSTOMER SERVICE AND SPOKE TO A VERY RUDE CUSTOMER ADVISOR WHO INFORM ME THAT I HAD NOT PAID MY OUTSTNDING PHONE BILL.
I THEN PROCEEDED TO TELL HER THAT I HAD PAID 112.68 VIA DIRECT DEBIT ON THE 03/12/2013 LIKE I HAVE DONE FOR THE PAST 24MONTHS.
NO ONE INFORMED ME THAT I HAD AN OUTSTANDING BILL BEFORE THEY DISCONNECTED MY PHONE.
THEN THE CUSTOMER ADVISOR SAID THEY WILL RECONNECT MY PHONE AND PUT THE BILL ON HOLD TILL ORANGE REPAID THE MONEY THEY TOOK OUT.
I ASKED FOR A MANAGER TO CALL ME BACK AS THIS WAS THE 2ND POHNE CALL I HAD TO MAKE TO THEM IN THE SHORT PERIOD I HAD BEEN WITH EE.
GUESS WHAT NO ONE BOTHERED TO CALL ME BACK TO DATE. I AM DISGUSTED WITH THE WAY I AM BEING TREATED AS A PAYING CUSTOMER.
THE CUSTOMER SERVICE IS SO POOR I CANT EVEN DESCRIBE HOW I AM FEELING.
THEY FINALLY RECONECTED MY PHONE AND GUESS WHAT IT WORKED FOR A WEEK AND I HAVE BEEN DISCONNECTED AGAIN.
I PICKED UP MY PHONE TO CALL MY SIS WHO LOOKS AFTER MY SON AND MY PHONE WAS DISCONNECTED AGAIN TODAY. I THEN IMMEDIATELY CALLED CUSTOMER SERVICES TO ENQUIRE WHAT THE PROBLEM WAS TODAY AND SPOKE TO A VERY NICE CUSTOMER ADVISOR WHO DID HIS BEST AND TRIED TO HELP ME.
EE HAD DISCONNECTED MY PHONE FOR FRAUD PREVENTION I CONFIRMED THAT I WAS THE ONE WHO MADE THE INTERNATIONAL CALLS AND I WAS TOLD THAT IT WOULD BE 48HRS BEFORE I AM RECONNECTED TO MAKE OUT GOING CALLS. I WOULD ALSO HAVE TO PAY THE COST OF THE INTERNATIONAL CALLS ON MY ACCOUNT. AGAIN I EXPLAINED THAT THERE SHOULD BE NO COST AS I PAY AN EXTRA 5 PER MONTH FOR 50 MINUTES INTERNATIONAL CALLSL, HE ADVISED ME THAT THIS BUNDLE WAS NOT ADDED TO MY ACCOUNT.

I THEN PROCEEDED TO TELL HIM I WOULD CALL AGAIN LATER TO CONFIRM AN DFOLLOW UP WHAT HE HAD DONE AT 1939 PM I CALL CUSTOMER SERVICES AND SPOKE TO THE MOST UNBELIEVIABLE RUDE CUSTOMER ADVISOR CALLED JAMES WHO WORKS IN THE COLLECTIONS DEPARTMENT.
HE PROCEEDED TO ASK ME A SERCURITY QUESTION WHEN WAS THE LAST PAYMENT MADE I SAID NON AS I HAVE NOT MADE ANY TO EE SINCE MY BILL IS ON HOLD HE THEN PROCEEDED TO TELLL ME THAT I FAILED SECURITY AND WOULD NOW HAVE TO GO TO AN EE STORE WITH ID. I THEN ASKED FOR HIS NAME AS I WANTED TO RECORD WHEN AND WHO I HAVE SPOKEN TO HE BECAME AGGRESSIVELY RUDE AND INFORMED ME IF I WAS THINKING ABOUT IT AND GOING TO MAKE A COMPLAINT I SHOLUD DO SO TO HIS MANAGER. HE ALSO CARRIED ON TALKING OVER ME WHEN I WAS TRYING TO EXPLAIN THAT I AM UNABLE TO GO TO AN EE STORE TILL THE WEEKEND AS I AM A SINGLE RECENTLY WIDOWED PARENT WITH A FULL TIME JOB. I WAS TRYING TO EXPLAIN THAT MAYBE HE COULD ASK ME ANOTHER SECURITY QUESTION BUT HE REFUSED TO LISTEN AND CARRIED ON TALKING OVER ME I AM STILL IN SHOCK HOW DISGUSTED STRESSED UPSET I AM.

I SAW NO REASON FOR THAT RUDE AGGRESSIVE AND APPALLING BEHAVIOUR FROM HIM I WAS ALMOST IN TEARS AFTER THAT PHONE CALL.

I HUNG UP THE PHONE TO END THE CONVERSATION AS I WONT BE SPOKEN TO LIKE THAT BY ANYONE.

I HOPE OTHER OUT THERE SPEAK UP IF THIS IS THE SERVICE THEY ARE RECIEVING.
MY PHONE IS CRITIAL TO MY WORK AS I WORK WITH VURNERABLE ADULTS AND MY PHONE IS CRITICAL TO MY HOME LIFE AS I HAVE A LITTLE BOT WHO HAS NOT BEEN WELL MAKING AND RECIEVING PHONES CALLS ARE CRITICAL TO MY DAILY LIFE.

I WILL TAKE THIS COMPLAINT TO EVERY AVENUE AVALIABLE TO ME AND I WILL FIGHT FOR MY RIGHT TO RECIEVE A PROPER SERVICE.
Rating:

Reviewed by Charlotte from UK on 1st Dec 2013
Please see my review below addressed to EE directly;

'I have had a series of phone calls with your customer service department and I can only say how horrified I am with both your customer service and your phone service.

On moving to EE I was assured that at a cost increase I would receive a much better telephone signal and a much faster service. Originally on moving to EE, I saw no improvement and in the last 2-3 months it has steadily got worse until recently when I had 'No Service' for over 24 hours. This is my only telephone line and I am a medical doctor working across multiple sites. I have no way of being contacted currently should I be required at another medical site, which is not only an inconvenience to me but is putting patients at risk. I have made a series of phone calls in the last two weeks to rectify the matter and I have been absolutely appalled. The first customer representative that I spoke to simply retorted 'Well it's not like you've complained before!' After spending nearly an hour on the phone on and off to this individual, they then assured me they would call back in 24 hours! Obviously this didn't happen and I received no follow up, even on reporting my feedback to your team via the text message system you use.

Since then I have called a number of times with calls cutting out due to my intermittent and poor signal, not one customer service representative has attempted to call me back even though they are aware of the problem and the last advisor I spoke to simply decided to send me a new SIM card, which took 4 days to be delivered after our discussion. I can not contact you again on the telephone, as you continue to pass me from person to person!

I have written to head of Customer Services, Francoise, who responded with an email assuring me that I would be assigned a case manager to deal with the complaint! Yet again another example of your atrocious customer service I have been fobbed off again and I have not been contacted! As this couldn't be resolved by contacting you directly I think it is only right that this information is in the public realm so that no one else will be sucked in and trapped within this awful network!! '

AVOID AT ALL COSTS!!!
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Reviewed by Anne from UK on 21st Mar 2013
I hate Everything, Everywhere. the service quality is really poor and when you phone for help the line quality to the helpdesk is really poor too.
I wish I'd never signed up with them.
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