|In a nutshell|
Date: June 2015
BT Mobile is a virtual network making use of EE's network to provide fast 4G access, plus free, unlimited access to BT's Wi-Fi hotspots in more than 5 million locations around the country. BT Broadband customers receive a monthly discount on their bill.
Best buy: BT's best value 4G plan from BT (£5.00)
When you join BT Mobile, you choose between three Sim-only plans, depending on how much data and talktime you need. All three options are 12-month contracts, and you can choose a monthly spending cap to control your costs.
In addition to calls, texts and internet access, BT Mobile also gives you access to BT Sport Lite content including live Barclays Premier League matches, Aviva Premiership Rugby & SPFL via the BT Sport app.
Got a question? This is the place to ask it!
Please don't ask a question that has already been asked. Duplicates will be removed.
Can you use this package abroad in the Europe/EU?
Asked by T. ARMOUR
on 23rd Feb 2016
Reply by Pete
on 2nd Jul 2016
Yes after youve paid your bills for 6 months.
BT Mobile user reviews
Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it, and please ask questions in our User Questions section above. Please do not use swear words or offensive language, and please, no advertising!
Average rating from 4 reviews:
Reviewed by Mark
on 11th Jun 2017
Been on BT mobile for about 10 months now, no issues, great service everywhere I have ever been. Just a point surely they are no longer a virtual network as EE, is owned by BT now, shows as EE on the phone as well. All in all great service and as a BT broadband customer I get a £5 discount.
Reviewed by Dave Gibson
on 14th Nov 2016
I've given up on bt as a company. Having to wait for my phone line and bt broadband to be fitted for over 4 months on a simple home move I tried to remain loyal as a customer to take our 2 mobile phone packages today. Not only do they not recognise me as a customer they told me that I don't live in my new home despite being billed from it they insisted that I live at an address that I have never lived in. get your act together or move over and give the job to someone who knows what they are doing. To late for me though as I've moved on.
Reviewed by WR
on 11th May 2016
I have three accounts with BT and tried to port over two numbers:
1. Port did not happen, charged another months line rental by EE. Port eventually happened 14 days overdue.
2. Unbelievably, I entered the details on BTs website to ensure they were correct, but they ported the number to the wrong sim. Deleting my mothers number completely and disconnecting mine. I even called them 24 HOURS before the port to tell them they were porting to the incorrect number, but they still went ahead and ported it.
Now BT have disconnected ALL the numbers and have sent out new sims, which take A WEEK to arrive. No apology of course. No phones for a week.
Reviewed by DEE
on 7th Jan 2016
Terrible... No stars. Only had this a few days but cancelled so many problems. the worse is trying to get through to an adviser I was on the phone for just over an hour trying to get a problem sorted got sent to 3 different advisers, having to be re queued each time, the last one couldn't help either so had to call me back I was told to go back to the shop I brought the phone from as it was my phone that was at fault. Took it back no it was BT so just cancelled, couldn't go through that every time I wanted help, No face to face contact.