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Asda Mobile

 In a nutshell  
 

Last updated December 2013

Asda Mobile is a virtual mobile network, using the EE network to supply its services.

 

Asda Mobile recently switched to the EE network instead of Vodafone.

Asda Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

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Average rating from 262 reviews:

Reviewed by Sandy from Scotland on 14th Sep 2014
Similar story to the rest. Been an asda mobile customer for years and no complaints although charging 25 p to top up when your phone has ran out of credit is a bit much.
After the change to EE i had very little coverage. After the hassle with customer services over changing etc I decide to go back to vodaphone. Great service - if not more expensive. But i would rather pay more for good coverage / customer service
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Reviewed by dave from uk on 12th Sep 2014
hi
I am new to Asda mobil and I asked to keep my old number I gave them my pac code and my Asda mobil number
this was promised to go though yesterday 9 september 2014 but it has not been done
my old sim with my number on has been cut off no service but my number has not been transferred
Rang email every day different answer every time
it today 12 september 2014 still no number transfer if i hah known this i would not have changed to asda mobile
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Reply by dave from uk on 16th Sep 2014
had my number transferd today 16 sep 2014

Reviewed by Helen from UK on 17th Aug 2014
I bought a Sim in the ASDA store in August 14 thinking they were free they were not.
I then asked several staff members to sell me a two £5 a month BUNDLES for two phones. I was sold a voucher for the standard tariff. I said the word BUNDLE (NOT top-up voucher) several times There could have been absolutely no mistake in what I said. The staff member sold me the voucher at a self- checkout, I have no idea what codes he was typing into the machine by hand but had to pay for the sims and vouchers that are not the ones I want. I am really annoyed about this. I don't think I can return them and I have no phone to use. I need to send texts but the £5 top-up voucher I was sold will not let me do anything like the number I needed and expected from the £5 a month bundle. I wan someone to do something about this and explain why the staff misunderstood my clear instructions Is a credit card number expected to turn the £5 voucher into the bundle or not? I am extremely frustrated with this and feel I may have made a big mistake with buying an ASDA mobile.
I have had my old numbers ported over now too.
The leaflets I had read in-store very carefully before deciding to buy this bundle did not indicate any problems. But I thin it seems only possible to buy bundle if you give credit cared details and register the sim I don't want to do that and so I will, it seems, end up with an expensive standard tariff I don't want.

Can you tell me if I an convert that 3 voucher to the £5 a month BUNDLE? If not can you tell me if I can return an unused voucher sold to me in error ( I was told that all the sims and vouchers are the same). I really frustrated. it is a LONG journey for me back to the ADSA store.

Can someone please let me know what is what?

Many thanks
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Reply by Kelly from uk on 1st Sep 2014
Hey don't know if this helps but I thought you had to buy the vouchers like you have as normal credit then apply the bundles by text so if you wanted the £5 minutes,texts and data bundle you text the number 5 to 2732 and that would use the £5 you added using the voucher

Reviewed by Juana from UK on 3rd Aug 2014
Was with Asda Mobile for years without problems, now after the switch to EE, unable to text to the US. Unbelievable. From Asda Mobile support:

"Thank you for your email about texting the US.

I'm sorry that you've been unable to do this, and I understand your concerns.

I'm afraid that at the moment, Asda Mobile don't support the facility to text the US which is why you've been unable to do this."

Asda Mobile has lost a long-standing customer.
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Reviewed by Agnes from Scotland on 28th Jul 2014
Asda Mobile for years, no problem. EE rubbish, was told that Asda was 'piggybacking' off the EE mast and not a strong signal. That was from an EE shop. Back to Vodafone and no problems.
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Reviewed by M.Kennedy from England on 26th Jul 2014
If you are on ASDA EE. Don't try to text to any 5 numeral text addresses.Used for Argos,the BBC.LBC and other radio stations also by charities, equipment hire firms etc. This service was available before on ASDA. but has been withdrawn now by ASDA EE. Ken.London
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Reply by Bill from UK on 1st Sep 2014
M. Kennedy, please would you like to reconsider correcting your 5 star rating of this service in light of your comments? ASDA magazine last month featured an advert competition that required you to text a 5 digit code to enter it! The ad included the ASDA logo, so it was presumably designed in conjunction with ASDA, just not their mobile phone department!

Reviewed by Philip from England on 25th Jul 2014
Been on asda mobile for about 2/ months and the ee signal is very on off. some times when I check my balance it tacks 25 p . Not fair. When I have used my credit I think I will move to tesco or 3 mobile much better service.
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Reviewed by bob tipton from uk on 25th Jul 2014
i find the new service just the same as the old although customer service is open more i believe it is i think orange as orange is sometimes displayed instead of asda its difficult to see where some of the complaints such as cost comes from as they are cheaper than any other network that i have come across including their old one when there is a large number of costumers i guess there is going to be some dissatisfaction and they are the ones that are more likely to write a report but from where i stand they are great
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Reviewed by David from Uk on 21st Jul 2014
The adult content blocker won't even let me access the Daily Telegraph website. FAQ says ring 2732 to unblock which cost me 25p. Advised that card system wasn't working so couldn't be unblocked. Rang again today (cost another 25p) to be told that I had to take my passport into an Asda store to prove I am over 18. I am 60 years old FFS! These guys are extracting money with menaces.
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Reviewed by John from Wales on 16th Jul 2014
The ASDA EE service is an absolute waste of time, I cannot even text when I need to as the service is constantly going off air with an 'emergency Calls only' facility.
The staff were next to useless in sorting the change over to EE from Vodophone and I had to change my phone as well.
Stick to Vodophone, EE is rubbish.
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Reviewed by FRED from UK on 12th Jul 2014
THE BIGGEST COCKUP IN HISTORY OF MOBILE PHONES. ASDA HAD A GOOD SERVICE PRIOR TO THE MOVE TO EE. I CAN ONLY ASSUME THAT GREED OVERTOOK COMMON SENSE. I MOVED TO TESCO, I HOPE TESCO DO NOT COPY ASDA AND TRY TO PUT PROFIT B 4 SERVICE ...SHORT TERM GAIN, VERY LONG TERM LOSS....
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Reviewed by Paul from UK on 2nd Jul 2014
Swapped from the previous ASDA Mobile PAYG offering to the 'new' PAYG offering. I am now unable to send any text messages. 'We are looking into it but it may be your phone' the customer service people have said. Apart from that the phone is constantly switching into 'limited service' mode. Just great!!!! I never had a one problem with the 'old' provider.
Please do yourself a big favour an avoid Asda Mobile they have gone down the tubes.
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Reviewed by m from n on 30th Jun 2014
My sms is clogged with reminders that my credit is low. I know it's low - I got the message first time. I remember. I am not a goldfish. Stop sending reminders continually.
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Reviewed by Fred Walton from England on 30th Jun 2014
I have been avery sattisfied user of Asda mobile with 3 numbers for many years but since the switch to EE the service has become useless. Back to the old days of dropping out and now something that I have never experinced before I just dialed a numberb and got the message The number is not available from this network.To sum up reception is at best sparodic and connestion to other networks is unreliable. If I am lucky enough to use up my credit which given the limited use that the new network offers I will not be renewing it. Because this site does not allow zero star ratings I am obliged to give 1 star but I would give zero 5
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Reviewed by JOHN from UK on 23rd Jun 2014
Disgraceful.

After adding bundles, on multiple occasions the bundle has not been added.

Once noticed absolutely no effort had been made to rectify the situation. Not even checking phone records to satisfy what ha happened.

This is effectively theft, so please be warned.

To add insult to injury the customer service personnel felt it appropriate to interrupt and talk over me.

DO NOT GET A PHONE WITH THIS COMPANY IF YOU INTEND TO BUY BUNDLES!
Rating:

Reviewed by kelly from england on 22nd Jun 2014
I was an asda mobile customer for many years and couldn't fault them however I was not pleased with the swithover to EE, for starters it took nearly a week for my existing number to be changed over, then there's been many a time when my phone just wouldn't work due to bad reception sometimes for up to 2 days despite the coverage checker saying I was in a strong signal area, and lastly the top up swipe card never worked despite asda mobile customer help telling me on numerous occassions that it had been linked to my phone, I am now with sainsburys mobile much better no reception issues as they use the vodafone network which asda used to, plus the transfer of my exixting number was completed within 48 hours which was much more acceptable, I am a very happy customer
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Reviewed by David Stewart from England on 17th Jun 2014
Their customer service is dismal and I sense their people demoralised. I was getting low on credit (about £1.20) while in france and 1st time I dialled 2732 to top up I got cut off at end of process as the database become unavailable. Next time my last 64p of credit got sucked up before completion - yes, IT COSTS OVER 50P A MINUTE TO TOP UP WHILE ABROAD!

Was forced to make international call from landline - more expense to their call centre to top up and be told the charge is in the terms and conditions. Is it? Perhaps but I can't find it. Time to find new network.
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Reviewed by Irene from england on 15th Jun 2014
I contacted Asda several times regarding the problems I was having with my phone, after the change to EE. Both my husband and myself cannot receive or send any pictures on our phones. We had no trouble like this before on Asda/ Vodaphone. Customer services told us to go to our local EE shop to sort the problems out. Of course they were not interested in the least, because this should be sorted by Asda.
So we will have to go to another company perhaps Sainsbury's ....
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Reply by John B from England on 17th Jun 2014
You just have to go to this page opn the Asda site
FAQ Home Ľ Asda Mobile network on EE Ľ How do I set up my handset?
and then CLICK the link where is says " You can click here ", Select your Phone and it will text your setting which will auto install for SMS, etc when you click it..

Reviewed by kath from england on 11th Jun 2014
further to 16 may review..contacted asda several times ...told firstly it would take a month before they would sort out international text problem...then told it was not known when they would resolve the problem..finally told there wasn t and never had been a problem and the asda customer service worker hung up when asked why other workers believed there was a problem. Also, although co op customer service are a lot better there is also a problem with receiving texts from abroad...they also use ee.
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Reviewed by lee from england on 9th Jun 2014
ported my number from orange to asda last week.I tried to send text messages but it kept saying I had insufficient funds although when I checked my balance I had almost £20 in credit.I rang asda customer services who said that they were aware of the problem but didn't know what was causing it but were investigating but had no idea how long it would take to sort it out .This is terrible service it appears that as Asda are new to the mobile market they do not have the experience to provide an accepable service .STEER WELL CLEAR OF THIS PROVIDER
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Reviewed by Elaine from England on 5th Jun 2014
I have a mboile for business use but for private use I was with Asda mobile via vodaphone. It was brilliant eg cost of checking credit balance was free and updating apps was at minimal cost but new service with EE is not. I only use my phone infrequently for emergencies by texts or calls and have always bought unlocked phones. The costs have increased MASSIVELY on Asda with EE. Previously a £5 top up would last for about 6 months, now it is about 2 months. Am very cheesed off and am investigating alternatives eg Sainsburys mobile but there is very little clarity as to what other services charge for basic use including credit balance checks. I really do not want to get trapped into paying a for a £5 monthly package when my usage is so low. Any suggestions would be welcome!
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Reply by Jimbob from England on 14th Jun 2014
Thats Funny! the costs on the new Ee service are lower!!

Reply by Bill from UK on 1st Sep 2014
re: Jimbob's comment. Elaine says she likes to check her credit is ok. Asda Vodafone cost 0p but Asda EE cost 25p

Reviewed by Audrey from Sunderland on 31st May 2014
Received SIM, insert to Nokia, 'SIM not valid'; that's not covered by the instructions, try 0845 303 2732 no longer in use, Search internet and the changeover is a disaster for way too many. Should I persevere with what is reported to be an expensive service and difficultly contacting anyone at ASDA who can solve the problem? Well it's worth one go but the writing seems to be on the wall already. Now for the rating well if you see one star below that's me saying zero really......
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Reviewed by Tweezer from England on 31st May 2014
I had two mobiles on the old Asda network which I'd bought sim free and unlocked from Argos. When the changeover came the new EE sims were rejected as the phones seemed to be locked to Asda/Vodafone. I think that's bad practice. An unlocked phone should remain unlocked.
Asda customer services, when I finally got through, were about as much use as a chocolate fireguard. As I needed working phones I tried Sainsbury who are partnered with Vodafone. No problem. The sims were accepted and worked straight away, the calls/texts on PAYG are the same price as Asda and I can top up anywhere the green 'Top-up' sign is shown by using the linked top-up card. There is also no charge for checking credit, topping up etc.
My wife has a new phone on the new Asda EE network and the service/coverage has been pretty patchy compared to Vodafone. When the credit runs out on that she'll be switching to Sainsbury as well. Asda need to up their game or get out of the market altogether.
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Reviewed by Robin Arnold from UK on 30th May 2014
The whole changeover to EE must have cost me at least 3 hours of my time and about 2 pound in calls to an 0845 number. ASDA website gave the incorrect details for internet settings. 2732 number kept cutting me off, I couldn't even register a debit card to pay them. Basically they've made a mess of a switchover that they wanted to do, not me. They should have given out an 0800 number (or 0300) to handle problems rather than trying to charge people for support for fixing their own mistakes. You'd think for the sake of the ASDA brand they'd apologise and give everyone 10 pound credit, not just 100 minutes that expired after 30 days.
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Reply by Fred from England on 30th Jun 2014
Your problems will begin when you manage to use the network EE is useless very poor cover constantly dropping out and will not connect with some other networks, I had 3 phones on the old Asda network now I am just trying to use up he credit I have on he last one before changing to a provider who does not use EE

Reviewed by alan curtis from england on 29th May 2014
Used old asda vodaphone for 6 years.Wonderful service.Joined EE what a shambles!Have done everything right, transferred PAC code,had to use the house phone to top up and thought I am ready to go but no!No 3G, phone on EMERGENCY CALLS ONLY WITH FULL LOCAL SIGNAL.Asda told me to turn my phone off/on to cure it.I now have to wait till June 9th to retrieve my PAC code.Asda you have lost all my custom you really are taking me for a fool.
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Reviewed by M.eggleston from England on 28th May 2014
I have had a phone which was with vodaphone then was changed to EE that is where my nightmare begins told to phone help line no help tried over 5 days finally got through and was told to wait for a PAC code got new code just to be told that cut of was 25 recived coad 28 this is a disgusting way to run a business I have phoned several times to and just been passed around and around know one seems to know how to sort this compleat mess out my advice is keep well away no customer care a con
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Reviewed by Danni from London on 28th May 2014
This is additional to my first review - Asda do charge per second after the first minute's charge. The first minute is charged in full regardless of how long the call is. A 30 second call would still be charged at 8 pence. I think this is quite fair.
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Reviewed by Danni from London on 28th May 2014
Actually I am quite happy. Customer services were helpful with switchover queries, I registered my credit card and now just need to dial 2732 helpline with mobile to top up through simple options keys. Just to point out you may be able to use your landline with the 0845 3032732 number when you have free call time. There is also a top up card provided with the SIM card if you want to top up in-store but I do not use this. The good thing is that a £5 top up does not expire in a month (obviously use mobile every couple of months at least to avoid being disconnected completely).
To switch off voicemail you need to go to Calls - Divert Calls - Voice Calls - unanswered- and select cancel ( that is how the menu is set up on my mobile.) I think it is 8 pence to answer a voicemail call if you wish to keep it. The only thing I was not sure about was the 07953 222222 number which came up. I now realise that this is the Voicemail calling number for Asda mobile. I googled it and discovered what it related to.
The free intro bundle at switchover which lasted a month was very handy although I didn't use it all before it expired. I also got a cheque for my unused credit on the old Asda mobile service so can't complain. If Asda sees this the charge per second as I have read in other reviews forr Sainsburys etc would be the icing on the cake.
I understand that the SIM cards are not available for the newest iphones so these guys would need to look at other providers.
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Reviewed by John from Harrogate on 27th May 2014
Just been into ASDA Harrogate as i can't top up and my credit was eaten without much use on my part, not the ASDA mobile i am used to. ASDA Manager not interested pushing for me to call the numbers, offered me a phone to call them on but refused to act on my behalf. Past customer of both Orange and T mobile i was not with Vodafone-asda because i wanted to but because orange and t mobile were so bad, great idea why not mix two rubbish companys and then add Walmart. I see they are charging 25p for things that with vodafone were included, thanks ASDA-WALMART offering me a worst service and costing more, like others i am leaving ASDA for mobile and shopping. Yes Shame on you ASDA!!!!!!!!!!!!!!!!!!!
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Reviewed by Peter from Wakefield -UK on 27th May 2014
Avoid Asda mobile by EE, Like many others I used ASDA mobile-by Vodafone without issue for over 5 years, in fact used it anonymously so did not received a single unwanted call, cheap and reliable. EE however want it all registration and higher costs than our old Vodafone partner.
Clearly WALMART & EE share the same Ethics and values. Bit of useful history incase some of you want to look at facts One2One had to re-branded as they were a horrible mobile company T mobile was there re-brand the same disgraceful mobile company by a new name, and then Orange who were a little better also shared the issues of One2One and T mobile and they all were re-branded together as EE and strapped a virtual network called Virgin Mobile on to there already badly run operation. An operation that works purley for profit as they will just change there name when people retract from them, BT and Plus.net just the same corporate shareholder story.
ASDA Mobile by EE charges 25p for voicemail, 25p for customer service 25p to fix there problems over the phone £7.50 being the average cost and 25p even to top up. If you have tried to switch off your voicemail they took care of that you will not find a simple way but there is a solution online, I havenít added it here as I am sure they will want to block people switching off voicemail so a criminals do they will removed the info. Shame on you ASDA!!!!!!!!!!!!!!!!!!!!!!!!

My advice is use up your credit and move, there are some better options out there, no one expects 5 stars like with the old ASDA but the below one star EE is not for us old ASDA Mobile by Vodafone customers!

Want to show ASDA how totally cheesed off stop shopping at ASDA I have, if they want to be and keep bad company they can but not with my custom!!!
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Reviewed by john marriott from g britain on 26th May 2014
Was with asda because reception was great with vodaphone network so when changed to ee had to change to sainsburys because they use vodaphone and at the time i had £5.02 credit with asda but was told to wait till april and i could have back in gift voucher so waited until april and asda say you were not with asda TT time of transfer so no payout thank you asda sainsburys gets my shopping from now on
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Reviewed by Gazz from UK on 23rd May 2014
Appalling change over service. Did all the right things, new sim, activated, spoke to them, 15 days later, no PAC code, got onto them, and they said they had no record of either old number, new one, name address post code, then got cut off on land line, told to get onto Vodaphone (Asda's provider), again no records of anything, even though Asda should have been dealing with change over.

Got so fed up, went to Sainsburys, got PAYG sim, put in and bingo, no problems, only thing is had a new number, but it's a small price to pay.

Whats odd, is that they sent a cheque for a refund on the old credit, so someone found an address for that?
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Reviewed by john from somerset uk on 18th May 2014
am new to asda pay as u go sim card .ten pounds topup 250 mb date lol thats joke 2000 texts 250 mint talk time .but cant get the inet to work .why am on here lookin it up .so looks be try out tescos next .any help any one why will not work on ent
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Reply by JohnB from England on 22nd May 2014
What phone do you have?

Reviewed by Adrian Voller from England on 17th May 2014
I have been with the Asda Network for several years With no problems. However, since the change to EE I have been forced to make 15 calls to the helpline, unfortunately manned by Indian operators to try to get some sense out of a phone that works perfectly well before the network was changed. The website advertises a seven day a week service, but the number to which I am being directed (according to the operator)is only manned five days a week.
Don't these people know what they are doing! Don't they look at their own website!
I am unimpressed.
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Reviewed by kath from england on 16th May 2014
I was with asda for years. came back from abroad end of march and found i wasn t allowed to put credit in old sim. Ordered new sim...didn t arrive...got one from supermarket..imediately tried to transfer number...took weeks to transfer. tried to send urgent text to gambia today (my main normal use for my mobile)..not delivered ...informed by ee that the service hasn t been set up to this country yet....wish i hadn t wasted my money on the credit ..have now bought co op sim ....must be honest..it also won t let me text gambia.co op say they will check problem and let me know next week...what a load of...
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Reviewed by Spyros from UK on 15th May 2014
I have been with ASDA Vodafone mobile for a couple of years and very happy .
However since changing to EE many times while on the phone I get cut off .
I never had this problem before ASDA joined the EE service . I am now considering to
change mine and my wife's service over to another provider .
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Reviewed by m from uk on 13th May 2014
Already written below about Credit Low texts. The latest, which woke me around 5am, spurs me to do so again.

At least a dozen texts have been sent in the past couple of days. Given that there's also the audio warning when making a call, this is totally over the top. Customers aren't goldfish, we do have memories!

As for the rigmarole involved in complaining directly...forget it.

When my remaining credit is used up, I'm returning to Vodaphone.
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Reviewed by Dave from Derby from UK on 12th May 2014
The fact it took me three phone calls listening to music for some five hours just to transfer my number before I got through, I was cut off dead after two hours once, says it all really. The delay is because presumably thousands of customers are having problems. I finally managed to arrange to keep my number and even had five pounds bundle added. I spent about £1 of it before the rest disappeared into thin air. I have registered a credit card to top up. It costs you 25p to call the number, there is no credit on my phone, that's why I'm trying to top-up, so yet again I am cut off. What a complete shambles. Very, very, very poor service. I'm going to try Tesco instead.
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Reviewed by clair from uk on 12th May 2014
concur with most comments.i have switched to co-operative mobile. £2 per month plus 7 pence text/call.ON EE!!!
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Reviewed by Dave from UK on 12th May 2014
Thought this was a good idea due to cost saving. My mate sent me a picture - Well, he tried to. Failed again and again. Phoned the shambles of a Call Centre and apparently I need to activate this and they sent me a Pin. Didn't work three times. Tried again on the EE Website. Didn't work again. Never had any problems when Asda were with Vodafone. What a shame. Lost my business due to this rubbish network.
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Reviewed by Vaughan from UK on 12th May 2014
I had 2 phones on asda mobile. Received no new simcards from the text message system. Had to order from internet site. The first phone with new sim took 10 days to transfer old number to new sim.
I didn't transfer the old number on the second phone/simcard because the phone (bought from asda) was locked to asda network. Customer service told me to go to a market stall and pay to unlock it. Transferred both phones/simcard to Sainsbury Mobile. No charge to call Customer Services and less than 24hrs to transfer the old numbers.
Who knows if I'll see any credit coming back to me but glad I left Asda Mobile. Senior management must be spinning over this cockup.
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Reviewed by m from uk on 12th May 2014
Repeated Credit Low texts, at least half a dozen in a day. One woke me gone midnight, the next at 6am. Replied, asking they cease. 'Sorry, do not understand' reply. Who runs this shop?

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Reviewed by Paul Atkinson from Uk on 10th May 2014
the HURRIED change to ee was handled so appallingly badly it could have been a UK government departments spring "party in a brewery"!

THEY LOST MY NUMBER FOR 20 days
another is on the vodaphone network 'kinnell?

the change by text was a REAL COCK UP and whoever thought of it should join the lib dems! as they have NO IDEA as well!

now they send me my credit in a shop voucher!
& I LIVE a round trip of over 50 miles to spend it


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Reviewed by Davie from UK on 9th May 2014
I got my new SIM Card from Asda Mobile with no problem, but when I tried to use it on 4 April SIM was not valid. I phoned Asda Mobile and was told there was a problem with Vodaphone and they would send me a new phone, with my existing number. This sounded too good to be true! I've received no phone, and repeated emails to Asda Mobile have been ignored. I guess I'll be changing supplier.
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Reviewed by den from uk on 7th May 2014
1st call having listning to music for over 20mins the battery dies. got charged for so called 'customer service'.
2nd call over an hour listning to music, got thorough and said I had requested new sim on the 20/04 but had not arrived and now over 7days. customer services said I can pick one up from a asda store and its free and I replied before I call you lot, I did go to the local store and they refused to give me for free as I had to purchase one or call customer serices. customer services said it takes over ten days and I replied that on the website it says 5days, so who is right. She got pi**ed off and transfered to 'sim team' said they will send new sim 1st class. New sim arrived on the 01/05 - so called through a landline as mobile connection dead and spoke to someone who's english was poor. took my number and details and said they will send me the pac. That was 7 days a ago and still without a connection and it cost nearly £1.00 to call them. ridicilous.
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Reviewed by bob from UK/USA on 6th May 2014
Having the same problems as everbody else, number transfered but cannot topup! Need credit to call. ASDA was good now poor. I travel between UK and USA and need a local UK phone number when l arrive, they have really screwed up.
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Reply by Anne from uk on 10th May 2014
I could not top up my Asda mobile with top up card, I did not know that you need to register your top up card to your phone? (no other company I have used does this) Call 2732 using your phone with the new sim card in and follow the instructions, remember to have your top up card with you as you need to enter the 19 number on the card. Then go to a shop which will accept the top up card and tell them how much you would like on your phone anything from £5. To my surprise it does work.

Reviewed by Harold Wyld from UK on 6th May 2014
Asda mobile switch to EE? Total rubbish!!!
Hopeless and confusing "advice" on their website.
Contacting their customer services involves a conversation with someone for whom English appeared to be their tenth language.
Having switched SIM card over a week ago, have had a "dead" phone ever since. Apparently I'm connected to Asdamobile and EE - but can't make or receive anything!
I'm about to try one of the 0800 numbers others have suggested. If that doesn't get results - and fast - it's farewell to Asda... and not just their mobile phone shambles!
Suggestion - please add a "no stars" rating - as "one star" is too generous!
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Reviewed by Lynne s from England on 5th May 2014
Sunday 27th April 2014 I spent 1 1/2 hours hanging on to the phone so we could register on the new net work in fact i cleaned 3 bedrooms and a bathroom whilst waiting. I cannot get rid of the voicemail and also forward my number on my new phone to my old phone (which I take out when I'm running instead of my expensive one). On call forwarding it keeps telling there is a problem with the network provider. Asda use to be very helpful now I think they are rubbish.
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Reviewed by michelle from uk on 4th May 2014
I also have 2 asda mobile phones that are both locked since the switch over.
I am disgusted at the way asda is dealing with this matter. It is NOT the level of customer service I have come to expect from ASDA.

I will NOT be purchasing from ASDA again.

After a week of phone calls and emails with no success I am intending to take matters forward to trading standards and Ofcom.

I have had to rate 1 star as there is nothing lower!!!!
Rating:

Reviewed by Chris from UK on 4th May 2014
My partner and I have had no trouble transferring from the old Vodaphone to the new EE service. One of us changed to the new sim card in February and had the old number back within a day or so - the other one of us changed to the new sim card on 27 April and had the old number back about 48 hours later. We both had unlocked phones and followed Asda's clear instructions re voucher codes, etc. The new service gives excellent coverage and also tells us when we've missed a call, even if our phones are switched off. I don't doubt that some people have had a terrible experience in trying to switch, but there must be lots of others, like us, who have had no problem at all.
Rating:

Reviewed by keith f from uk on 1st May 2014
Transferred two Asda phones over three weeks ago using the 50p sim card from Asda.That in itself is a cheek ,Its the that want to move not me!!!
One plain sailing done within four days the other still waiting now.By the way customer services said I had not switched the service over so I gave them the temp and old number and and they said 5 days max that was 9 days and counting.
I can't say so far I feel very confident that my unused credit will be sent judging by their current performance
Rating:

Reviewed by r.frenti from scotland on 1st May 2014
I tried to phone their customer service team to get my pac code so I could keep my existing number it took 3 days of consistent persevering to eventually get through, when at long last I managed I went to sainsburys mobile, I'm not prepared to spend hours on end to try to speak to a customer adviser with asda ever again!
Rating:

Reviewed by bohdan from england on 30th Apr 2014
was good now shocking stay away from asda mobile
Rating:

Reviewed by Steve S from UK on 30th Apr 2014
Spent 20 minutes last week waiting for ASDA mobile to answer after my new EE Asda sim card wouldn't work in my old Asda Moblie Nokia 100 phone which I use for business use, as it appears to be locked into Vodaphone. Was promised a replacement Asda moble phone in post. A week later still no phone has arrived.

Called yesterday as the new EE Asda sim card wouldn't work in my Nokia 1800 mobile that I use for personal calls. Took over an hour to get through to their technical department only to be told "...to buy a new phone and I'll be reimbursed up to the value of £10 but I need a PAC code to keep my exisiting number. I'll be put back in the queue but the hold time is approximately an hour!" Really Asda? I had lost the will to live by then so just hung up.

I'm writing this to fill up the waiting time today, already been on hold for 45 minutes with both phones on loud speaker. I just want my PAC numbers so that I can keep my numbers but will be using Giffgaff from now on!

Shame I have to give them 1 star, I'd rather give them no stars!
Rating:

Reviewed by STEVE W from UK on 30th Apr 2014
12 DAYS AND COUNTING SINCE I GAVE THEM THE PAC CODE,STILL NOT TRANSFERED THE NUMBER,DONT EVEN TRY RINGING ASDA08453032732 AS THEY WONT ANSWER,ONLY WAY THROUGH IS RINGING EE ON 08454122732 YOU WILL THEN GET SOME BALONEY,THEY SAY I CANT TAKE THE PAC CODE TO ANOTHER COMPANY AS IT IS NOW LOCKED IN TO THEM
Rating:

Reviewed by John from UK on 30th Apr 2014
I have been to get a PAC code from Asda mobile for 2 weeks and have spent hour after hour on the phone to them. You just get put in a queue and that cuts off after an hour!

They are not interested if you want to leave and I'm contacting OFCOM to complain. Please all do the same and boycott Asda and all its products
Rating:

Reply by Jayne from uk on 30th Apr 2014
Yes we should all get together and complain. My pensioner mum has lost £16 in credit.

Reviewed by Alan L from UK on 30th Apr 2014
Wasted an incredible amount of time over the past 2 days trying to obtain my PAC code: have been told the system is down but I will receive a text (still waiting; have held for hours trying to get through again but without any success.

Am disgusted with the service and will be contacting Ofcom.
Rating:

Reply by STEVE W from UK on 30th Apr 2014
RING 0845 412 2732

Reviewed by Mike from UK on 29th Apr 2014
I've managed to migrate 3 numbers from Asda using PAC codes with no problems what so ever. I guess if you are going to leave it until the last minute to get your PAC code then you should expect problems!
Rating:

Reply by STEVE W from UK on 30th Apr 2014
THINK YOU MUST WORK FOR ASDA AS I HAVE BEEN WAITING 12 DAYS

Reviewed by Laurie from UK on 29th Apr 2014
What a farce!!!!

I already got my giffgaff sim that i want to switch my number to ages ago but I've been putting off ringing ASDA to get my PAC code, I wish i hadn't! I cannot get through to customer service - I just stood in a phone box for almost an hour because i don't want to top my phone up with credit just to ring them. VERY angry!!!!

On a slight plus side, i found a free number for landlines (0800 9520393 - will take u through the ASDA EE, and they should transfer you to ASDA Vodafone) but to be honest i'd rather just sack off having to stand in a phonebox for an undefined period of time than keep my number.

BALL ACHE!!!!!
Rating:

Reviewed by dorothys partner from england on 29th Apr 2014
have been with asda mobile for years.but having wasted many hours recently trying to get asda mobile to appreciate the errors in the recent texts they sent out I am moving to another network.their customer services should be renamed customer disservice,for they neither listen to your complaint,nor sympathise with the situation their errors have created.I wish to give them zero stars but cant.ASDA MOBILE NIL POINTS
Rating:

Reviewed by Dorothy from England on 29th Apr 2014
My partner and I have used ASDA Mobile for years. Before the changes I moved to TOGGLE because we spend time in France and their rates for phoning the UK from Europe are amazing. Call charges are as impressive when back home and I receive 10% free when I top up. I've been extremely pleased with TOGGLE and their customer support and website is so good. The latter is easy to use and very informative. My partner meanwhile has wasted much time and energy complaining to ASDA. Not a happy man!
Rating:

Reviewed by Raymond from Scotland on 29th Apr 2014
This is a disappointing service from ASDA and breaks all contractural laws. I have logged all calls with times and dates. I still have not had my PAC code and may now not get it. There are grounds for seeking legal redress. I am now off to off to contact Ofcom.
Rating:

Reviewed by Julie from UK on 29th Apr 2014
To Unhappy below - thank you, I too did finally get through on Sunday evening using the landline and dialling 0845 303 2732. After an hour's wait I was just about to put the phone down as it was turning 8.00pm and to my surprise someone answered. I did receive my PAC code - whether it will work or not is another matter!!
Rating:

Reviewed by Kam from England on 28th Apr 2014
Been trying to get through for the last five days to obtain a PAC code. What a nightmare ! From when they open to close can never get through. Been in hold for more than an hour on most times. After one hour the phone disconnects after a recorded message states there has been an emergency and call answer the call?? What are they playing at? Where are the staff? Rollback??? Never ever ever again! Sing waste your valuable time.
Rating:

Reviewed by jenna from england on 28th Apr 2014
omg i have wasted 9 hours of my life, i have phoned about 12 times, pac code wont work & basically i will lose my number, im gona give up and try another provider. like ff how useless can asda be? this is a NIGHTMARE!!! im almost crying with shear frustration. I need this phone number for my business so I wont be happy if i lose it.

if i could rate minus 100 i would.
Rating:

Reviewed by john from england on 28th Apr 2014
absolute rubbish, all calls to 2732, 60 mins wait Saturday AM-then cutoff,40 mins later on, no answer! yesterday same thing! now been trying to contact for 2 hours + still no answer.
been on 35 mins still no answer. What is going on?????
Says all calls have a 20 second answer target on web page!!!!!!!!
Rating:

Reviewed by Andrew from UK on 28th Apr 2014
Totally agree with many of the sentiments below. Almost certainly won't be able to get my PAC now so will lose my number and all the hassle that goes with that. Interesting what Julie says regarding Ofcom regulations and PAC. Methinks I might sue if that's the case. I don't know the regulations, but my mobile number is just that, mine, and Asda are telling me, by deleting it in 2 days time, they're keeping it - does that constitute theft?
Asda really need to look into how they can extend the period that people can obtain this number beyond 30 April 2014.
I also support the sentiments from many that Asda will not get any of my business in any form, whether food shops, online purchases, ever again.
The managers have handled this transfer so badly I believe they should be sacked for incompetence - many others are (aren't they Mr Moyes?). No doubt the blame will be pushed onto the hard pressed and woefully understaffed customer services staff who are probably working their socks off trying to support us with no thanks from us or management.
Rating:

Reviewed by Alan Jay, Paisley from Scotland on 28th Apr 2014
Like many others I've held on to to 2732 for hours listening to how busy they are. Then they cut me off. So I'm off! I will be checking to see if I can claim some sort of compensation for the inconvenience and additional costs I will incur in advising everyone of my new number. If it would allow me I would give zero stars for service.
Rating:

Reviewed by June from u.k. on 28th Apr 2014
I too have experienced the same frustration and received the same treatment as Julie. Certainly will not be using asda's services again in any way,shape or form.
Rating:

Reviewed by Catherine from uk on 27th Apr 2014
Having invested days on the phone and personal visits to Asda,out of desperation, to obtain a satisfactory switchover I have now given up. No point in allowing Asda to spoil your health as well as your weekend, (No week). Unfortunately will need to invest time in informing everyone off my change of number,(On another network).
In protest I am boycotting Asda altogether and encourage others to do the same.
Rating:

Reviewed by Julie from UK on 27th Apr 2014
I too have had the same experience as Unhappy below where I waited for 1 hour, ten minutes for an answer with my phone on loudspeaker.

When the person answered they just kept repeating the caller is unresponsive we will have to terminate this call, despite me yelling down the phone that I was there. Either Asda staff are terminating calls like this or this was a recorded message to avoid having to hire any staff. Why would a call be terminated just because your phone is on loudspeaker?

Asda is seriously breaking Ofcom regulations by not allowing customers to obtain their PAC codes.
Rating:

Reply by Unhappy from UK on 28th Apr 2014
Julie I eventually got through after holding on 55 mins !!!- almost died of shock. I found that if i kept the phone on loudspeaker it kept cutting off so just held it to my ear - had an acheing arm and hot ear but was on cloud nine when i eventually got through. I complained to Asda staff about the wait and said it should be telling people where they are in the queue and the anticipated length of the wait - also it should be freefone.

Reviewed by David from uk on 27th Apr 2014
on hold now to asda "long wait" help line, Which if the other calls are anything to go on wont be much help. I look forward to getting a new pac number so I can switch to any other network but asda.

can not give minus numbers... shame on you asda
Rating:

Reviewed by Sunita from UK on 27th Apr 2014
I am severely traumatised by Asda Mobile. I dont even think i can shop there again.

Been on hold on two occasions for nearly two hours each time. Finally i get through the second time and the person tells me that i cant even get a pac code from them and that i am calling the incorrect number. He seemed helpful and gave me the "correct" number to call. As soon as ai put the phone down i realised that it was the same number i was calling him on!!!!

Shame on ASDA. Totally rubbish, utterly the worst customer service i have ever had.

I couldnt give no starts so gave 1
Rating:

Reviewed by Unhappy from UK on 27th Apr 2014
Sim for EE INVALID as my handset was locked by Vodafone who wanted £19.99 to unlock it. Treat myself to new one rather than waste money. Ta dah! Sim now working but spent hours on the 0845 number Asda giving out for PAC code. They must be making a mint out of this -should have been 0800 number - answering service useless doesn't even tell you where you are in the queue and if you switch your phone on loudspeaker you get cut off! My arm aches and my ear is hot!!!!!
Rating:

Reviewed by grandad from GB on 27th Apr 2014
used asda mobile for abt six years took my number to it was
happy, obviously I knew was changing to ee , what I didnt know was that voucher for auto porting had to be by 23-4-14
I did it after donating remaining credit by text to charity
then put in new sim on 24-4-14 followed instructions on # voucher and sent off an email to ask how long to transfer.
I got a reply from new asda team to say voucher not valid
after 23rd and to contact 08453032732 to port number.
Spent 4 hrs Sat trying to get through without success, today
Sunday been on since 8am till 10am still not through, I didnt have very much hair left before calling and have started to pull out the rest through rage and frustration
Rating:

Reviewed by Disappointed from United Kingdom on 26th Apr 2014
ASDA fail to make it clear that a call to the mobile number 2732 to request a PAC costs 25p. Also, their website gives a landline number 0845-312-2732 which is not recognised by the telephone system. (0845-303-2732 appears to be correct.) Worst, I have wasted most of a day trying to reach ASDA Mobile (without success) because of their inability to employ sufficient staff. Whoever is in charge of the ASDA Mobile operation needs to be taken to task.
Rating:

Reviewed by Maria from UK on 26th Apr 2014
I cannot give MINUS ***** so I've given the minimum.

I didn't realise ASDA was moving networks until I got a Text on 23/4. I tried the Asda Mobile Internet instructions, but thye didn't work apparently they "could not find my number", so I had to ring so a 25p call and an hour later I had to hang up and get on with my life. I tried again the next day - 45 minutes I got to speak to someone "the Instructions on the Internet don't work any longer" - so the "we switch everything for you offer did not work". I do have my PAC code so I can keep my number - but I need to get the new SIM in and then ring someone up again. I was advsed to go to my local ASDA and get a free SIM as the one I had requested by post would not arrive before the 30th April cut off date. So next day into my local ASDA - where they had the cheek to charge me for a new SIM - only 50p but this is NOT good customer service.
So back home from shopping and have the new SIM in the phone - now waiting to speak to a person...

I have also found out that my texts from a coupel of days ago have not been sent - just got a message saying "not sent".
Rating:

Reviewed by MickBee from UK on 26th Apr 2014
Understaffed on "customer service" team and badly organised FAQs; our advice would be AVOID.
We're moving from ADSA to giffgaff & still trying to get PAC for my wife's phone; I got mine after waiting 45 mins on landline, but she has tried 5 times, each with no reply after 50-55 mins. Will try a text request for PAC to 2732, which ought to be replied to within 2 hours on a working day (thanks to mobilenetworkcomparison.org.uk for the tip.)
If ASDA had organised FAQs better, and added a "get PAC" button to those who are claiming refunds, they would have merited a better rating than the AWFUL they deserve.
Rating:

Reviewed by K from Mc on 26th Apr 2014
Customer service absolutely pointless. Called for new PAC code with credit on phone. Lost all credit as kept being disconnected. Tried land line number only to be informed that the number has taken me to the new Asda Mobile customer service and they cannot access the records of customers who have not changed over to EE.
Still in queue waiting...
Asda mobile - Get your act together -
Rating:

Reviewed by Unhappy from u k on 25th Apr 2014
the saga continues- keep getting texts from Asda Mobile telling me my sim won't work after 30th April!!!- well respond to my emails effectively and urgently!!!
Rating:

Reviewed by Unhappy from England on 24th Apr 2014
entirely agree with pix see below. Asda mobile run by bunch of amateurs who couldn't deliver customer service if their life depended on it
Rating:

Reviewed by John from Wales on 23rd Apr 2014
Had no trouble porting my number from tesco. Was working on the new sim card in less than 2 days. The only thing you cant do is use the top up card after changing your number. Setting up the internet . Look for instructions online. Done.
Rating:

Reviewed by pix from england on 23rd Apr 2014
Complete and utter farce.
Like many of the other reviews I too was a satisfied customer until the change to EE.
Existing Asda mobile locked and told to got to a local shop to sort out...cheapest quote £10.
Local Asda store useless and customer service telephone number anything but service.
Looking elsewhere... just hope can get number transferred across although even this seems like a problem reading some of the other reviews.
Rating:

Reviewed by davio from uk on 23rd Apr 2014
I switched to 3 after the asda phone not accepting the new sim card for the new crap takeover. I am very happy that I have.My wife who unfortunately made the mistake of staying with asda is now going to move but try not to have anything to do with asda mobile as they are useless.The problem simply was she was not getting a warning bleep for incoming voice mail.Useless help and advice ,she now has to call asda voicemail every day to see if she has voicemail at a cost no doubt.Have /had been with asda for twenty years or there abouts
Rating:

Reviewed by Malcolm from Britain on 23rd Apr 2014
Asda Mobile are mainly staffed by idiots. I have been trying to port my number away and they have not terminated my sim (or so I am told) so that although when I call with the new sim it shows my ported number, when people call me they still go through the Asda Mobile network!

I asked them ASDA if they could confirm that they had actually received the porting request and the CS guy said over 10 times he could not tell me that. I called Ofcom and they said that was NOT TRUE. So, he was either an idiot or he was lying.

Totally avoid this useless company!
Rating:

Reviewed by Ray from UK on 22nd Apr 2014
I will say that coverage for my area is better (Banbury)
However the whole Change over to ee has been a nightmare
The web site contact numbers don't work if you run out of credit and want to register your card you can't do it from your mobile and when you do manage to do it it cost 25p
Getting to speak to a person is hopeless unless you have got hours to waste
A very poor arrangement for a so called up to speed customer friendly organisation
The other good thing is that it is cheap
Pretty disgusted with the whole thing if it were not for the low cost I would dump asda mobile

Hence two stars
I have have read loads of other reviews and it seems I am not the only one
Rating:

Reviewed by George from UK on 22nd Apr 2014
Been using ASDA Mobile for 2 years.
It was fine until the EE switch-over.
But since then:
- Cannot check balance
- Cannot Top-up credit
- Cannot get a signal
- Cannot send MMS
- Cannot get on the internet
- ASDA/EE Customer service cannot help
I have now thrown their SIM card away and use Vodaphone instead.
Rating:

Reviewed by Dimitrios from UK on 22nd Apr 2014
ASDA mobile are a bunch of thieves. They do everything they can not to reimburse me for the credit i put on their sim. There prices are a rip-off too compared to Three. I want to move to Three and keep[ my number but if i do i won't get reimbursed. The scum at asda know what they are doing.
Rating:

Reviewed by Jan from England on 21st Apr 2014
After 3 months of appalling service, I have just complained to the Ofcom Ombudsman about ASDA mobile's switchover and I suggest others do the same.
I was with the company for 6 years with no problems with Vodafone. Now, my phone is still locked and no-one it seems, can unlock it. A £5 basic handset is no substitute for a smartphone. I will never use ASDA mobile again.
Rating:

Reply by Trish from Scotland on 29th Apr 2014
Just complained to Ombudsman-- but seems they are on Asdas side judging by the reply--- I was given lots of instructions about who to write to and to ask Asda for a " deadlock" letter if still not happy( Who IS happy with them????) Point is will they even reply to that? And who has time to jump through all these hurdles just to get decent service ??!!! My hair is all pulled out too !!

Reviewed by val from england on 20th Apr 2014
I had no problem changing to EE via ASDA, I can top, send texts etc, but can no longer send a photo, it just comes up service unavailable, Its the same phone ..
Rating:

Reviewed by peter wright from england on 17th Apr 2014
What a shambles got two new phones canot contact 2723 to find out how much credit we have
Rating:

Reply by JohnB from England on 18th Apr 2014
TEXT BAL to 2732

Reply by Pixyjane from UK on 19th Apr 2014
A helpful guy gave me this number at Head Office. He said they should be able to give you your balance. Nowhere on there instructions does it tell you to take your balance before moving your number to the new network. 0800 952 0101. Hope this helps

Reviewed by Mossy from England on 17th Apr 2014
Forced to change from existing ASDA Mobile which was through Vodaphone, I believe... They have gone to EE. The service is not just appalling, it's non-existent. Since the network provider changed I can't even top the phone up- and it's a WORK phone, so I can't contact customers back. Just started a new business and don't want to get into contracts just yet. This change over has been grief from start to finish. I can't even get at the main menu to check balances, top up, anything. I just get a drippy voice telling me "I'm sorry I can't access MY system right now, and cannot access your records." It stinks from start to finish. Complaining to OFCOM.
Rating:

Reviewed by Sue from West Midlands on 16th Apr 2014
Changeover has been one long hassle. I was sold an EE voucher by Asda which is not compatable. Howeer to find this out took several phone calls and a visit to Asda phone shop, where the assistant didn't even twig on that I had incorrect voucher. Finally got to speak to someone who actually realised that my problem was that I didn't have correct voucher. Then back to store to get a refund, told top up vouchers are non refundable. Eventually did get a refund . Staff in store need to know which voucher to sell to customers. I don't need this hassle.
Rating:

Reviewed by john from uk on 15th Apr 2014
asda mobile since ee move is rubbish
Rating:

Reviewed by Mike from Scotland on 15th Apr 2014
Having just got round to changing over my New Asda sim my pay as you go mobile it just states "Insert Sim" which I did correctly then went online and read all the problems encountered by the vast majority of users.
This has made my mind up to follow a few others and change over to Sainsbury for a smooth & hassle free service like I have received in the past without going through a painful process with possibly not a good outcome at the end of it.
Can I also just say I was appalled at a comment from "Dave" from England who suggested that people stop whinging & catch a cab to reality street and cough up £30 - £40 for a contract, what about the many people including us pensioner's who could not afford to pay anything like that!
Rating:

Reviewed by paul c from uk on 14th Apr 2014
useless handover to the ee network

even when my old number transferred - now cant control voicemail, get my number or credit balance as before

asda website impossible to find new numbers

ee website has no asda pages

useless - I am going to leave asda mobile as the service is now impossible to use
Rating:

Reviewed by Char from UK on 10th Apr 2014
Terrible switch over to EE - important phone calls breaking up, could not send or receive texts, went to ASDA to purchase a top up voucher, the member of staff told me that if i have the new sim, i need an EE voucher - after many unsuccessful attempts at topping up, i looked online and found on the asda site that 'EE vouchers are not compatible with ASDA mobile' - waste of time and money, have been forced to go with a new network.
Rating:

Reviewed by Malcolm from UK on 9th Apr 2014
Asda Mobile is very cheap. But you only have to join it to find out why. Its customer service is mainly staffed by half wits. The company doesn't give a shit about its customers. I have emailed Andy Clarke andy.clarke@asda.co.uk to tell him what I think of Asda Mobile and I didn't even get an auto acknowledgement. I called to get his pa's email and was told that was covered by 'data protection' - where have you heard that before?
Rating:

Reviewed by Mae from England on 9th Apr 2014
Changed to new sim. Phone would not work. Asda could not unlock it, said they would provide new one. It came promptly, very basic -just text and calls. No blue tooth, no workable calendar, no camera, no internet (not that internet was ever used before). Adequate for me. Re obtaining sim - asked for one at shop, said I would have to send up for one. Noticed them at check-out, just picked one up. Should have been 50p but assistant said it was free. Think he made mistake. No probs so far, except that list of numbers hasn't been updated - voicemail stop, start, balance etc.
Rating:

Reply by Maria Kent from Wales on 10th Apr 2014
Lucky you! I am pleased for you and your outcome as exactly the same happened to me, but having also been promised a new handset about three weeks ago, I'm still waiting. I want nothing fancy, just like you I'd be happy with what they sent you but no luck for me. I'm deeply disappointed with asda. 😕

Reviewed by Chris from GB on 8th Apr 2014
Just left Asda after many years with no problems. I had been happy with the service and had no problem getting a phone locked to Asda. But when I tried to change over my new Sim would not work as the phone is locked to Asda (Vodafone). Customer service said not their responsibility and that I should get it unlock on a market stall at my own expense. Went against advice on the website (now been removed)and the t&c I was given when I bought the phone that stated they would provide an unlocking code on request. T&c have been changed on the website.
Moved to Sainsbury's - no problems. Even though Sainsbury's is Vodafone still needed to unlock before I could use their Sim. Complained to Ofcom who may insist on compensation if enough people complain to them.
Rating:

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