|In a nutshell|
Last updated October 2013
Three is the newest of the "big 4" networks in the UK and is the only network to operate a 100% 3G service.
The network was launched in 2003 and upgraded significantly in 2008 so that it now covers 97% of the UK population. In addition to voice and data services, Three also offer mobile broadband services including mobile wi-fi.
Despite being the first UK network to launch a 3G service, it will be the last to offer 4G, with no plans to launch until December 2013.
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Three user reviews
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Average rating from 646 reviews:
Reviewed by Salah
from United Kingdom
on 11th Jul 2018
2018, I am facing issue with my signal, I can't use my mobile in my house or my work, I contacted three, they said it is because of my mobile ( iphone 5 ) we can not fix your issue, you have to upgrade, they sold iphone 7 to me with big bill and 24 months contract, I still have the same issue no signal!
I spent lots of time talking to them about it, they do nothing, simply they said we can't fix your issue, I asked them to terminate my contract they refused, today I was talking to them again and they offered me to upgrade :D honestly I feel lost :( what should I do? please if anyone knows what to do let me know, is there any department helping people in this issues?
Reviewed by Vic reeves
on 10th Mar 2018
Great super network with volte hd and super fast.
Reviewed by A Hayes
on 27th Feb 2018
I have been with Three for over 5 years and the service they have provided me have been really good.
Reviewed by A McDonald
on 3rd Feb 2018
Almost 2 years ago dropped my bill from £30 to £21 and was told that it was a new contract so old contract would be cancelled. Well not so! Have been paying both bills for two years. First complaint is that the person on the other end of the line pretended they couldn’t understand what I was explaining to her and I had to ask to speak to a manager. Was on for ages before they apologised and said the person changing accounts had forgot to cancel the first contract. A week later promised reimbursement had not materialised so went through same process again. Same promise followed but not followed through. Just got off phone once again and now have to wait for the third time. The reason I dropped my bill was that the moment I walk into work I lose signal for the rest of the day. If I want to get a signal I have to walk around the car park. Text massages arrive after I get home which is not good when someone expects to pick them up after sending a text asking me to. Have been ill at work, had car break down and/or have needed to contact family/hospital and not been able to. This is beyond a joke. I never use my full internet allowance, calls or texts.
Reviewed by Pat
from United Kingdom
on 23rd Nov 2017
Incompetend and RACIST service on a "helpline".
Indoor network coverage worse than poor.
I've got a problem with my network signal at home. I reported it several times with no answer. I went to Burton on Trent branch to ask why they sold me a product saying great 4G coverage in whole Burton and I can't even send a text message or make a call when I'm at home. I've got no internet at home as well. At Burton branch the guy was extremely rude and he said that it is not their problem that I have a poor signal in my house. He said that there are some works on making that coverage work better but nothing has changed since I've been there half year ago. He also told me that my 4G phone doesn't operate on 4G lol how it is possible that people without basic knowledge about phones and stuff represent big company like Three?
I've tried to report this problem using webchat and I've had that big pleasure to speak with Amit. I spent an hour on writing messages to him to clearly explain what my problem is and then he asked me a few security questions. When I gave him all the answers he started asking if I'm still here and when I said yes and why is he asking he closed a chat window. I was in shock and I've tried again with the same result he asked me few questions and then kept asking if I'm still there and it doesn't matter that I did answer all his questions he closed chat again. I made a screenshot before he closed the chat to have a proof of what that racist done. After that I've tried again but he blocked my permission to use 24/7 chat and it says now that the chat is now available for me. I just couldn't believe what happend so I found a phone number to the three helpline and I rang them and before I finished explaining what has just happend a person ended a call. I thought that I'm gonna explode. After that they sent me a text message that my case has been registered and that's all what they've done. I was waiting for about a week for a reaction but nothing happend. I was with giffgaff before and I've had full 4G signal everywhere and then I've made the worst decision to move to three.
Strongly not recommended!
Racists Asians on a helplines and web chat.
Worst service I've ever had.
Reviewed by Richard Davis
on 16th Aug 2017
Slow downloads,average signal,overpriced tariffs.About what I would expect from a mobile phone network.
Reviewed by Steven
from United Kingdom
on 1st Jul 2017
Three have very poor coverage, i have cancelled within the 14 day cooling off period which involved a 30minute conversation with someone in the far east. no PAC can be provided for 2 to 3 days. i do not recommend this company coverage is poor and customer service is appalling.
Reviewed by truth slayer
from honest place
on 14th May 2017
to expensive. coverage patchy. customer service need to learn English.99℅ coverage not the truth does not mean country coverage means population coverage very crafty.
Reviewed by andrew boulton
from United Kingdom
on 7th May 2017
I'm just coming to the end of a 2yr contract with this shambles of a company.when ever I've reached the end of my 15GB allowance it tells me to buy an add on because that's the only way to use more data.the last few months I've stuck to my 15GB limit and no add ons.on 30th April 2017 I've apparently,knowing I'm out of data because the page telling me to buy an add on appears,used 1256.00mb over my allowance.i knew I'd had a week to go before my new allowance began but no I'd apparently used data at £114.67.the first operator offered me £20 credit.The second offered me £50 and 15GB at £9.99?? Have I been mugged?? I've managed to get a cap secured after 5 attempts.BEWARE OF THE CAP MAKE SURE YOU HAVE ONE.
Reviewed by Jade
on 1st Feb 2017
I have been with almost every phone provider and Three is by far the worst I had to cancel the contract within the colling off period. Three market an International sim so you can use calls, texts and data abroad. Nowhere on the website does it mention this actually only lasts for 2/3/4 (they still can't give a definite answer) until you are charged premium rates for using your phone abroad. I cancelled and have reported to ASA (Advertising Standards Authority) In addition to get my PAC code took my 10 days of constant calling (average hold time 45 minutes) to be put through to Mubai and to be told no comprende on most issues. A manager was due to call me back on 4 occasions during this time. They are so unhelpful. I really can't believe their service. Vodafone however text me my PAC code after leaving and their wait time is merely 5 minutes. I think i'l rejoin. DO NOT go with Three. They are an absolute Joke. also when you go into store they ask to scan your passport before giving you a sim card. I find this highly unnecessary (I mean it's not US border control And since three recently suffered a hack I think its a consumers right to be more careful as to where their uneccesary details are held.
Reviewed by harjit
on 22nd Dec 2016
Hi im using three since 8 years i was upgrading my contract and they delivered my handset to wrong address then i spoken with three they said we apologize we delivered ur handset to wrong address now nearly 20 days gone they still not given my handset everytime they saying same story we r investigating but im faceing d problem they giving me hassle without my fault im facing these things im totly fedup with three network they just ignored me. SO PLEASE BE CAREFUL WITH THEM they dont lookafter d customer.
Reviewed by Declan
on 15th Nov 2016
Years ago, I bought a skype phone which only Three had the network to permit one to make skype calls from. This was in the early days of things like skype on mobile phones. Anyway I was going on hols and wanted to unlock my phone so I could stick a PAYG foreign sim in when on hol, rather than then pay mega roaming charges, which were not capped back then. It took 9 months and 128 calls for me to realise the follow of Three's Indian call centre:
I will certainly escalate your call = I am going for chaa and a dump, you can count on me for nothing.
I will just pass you to my manager = Cleaner come here, speak some concerned pleasantries to this English dog.
I see, you would like me to help as you don't understand how the network operates = I will make something up and keep you on the phone for 45mins while you and I trip over my circular lies.
I can see from the myriad comments that in lord only knows how many years, Three have been consistent in their "Customer Service"- abominable. Only the third circle of hell would be sufficient punishment for their moral dishonesty.
Three used to owned by Hutchinson Telecom.
To get my phone unlocked, I spoke to Ofcom, who told me they had offices in Glasgow. I spoke to BT Enquiries and got their number and spoke to some British people, who were charming and unlocked my phone in 2 weeks.
I am considered swapping my network as my current service is patchy. Having read all the feedback here, Three wont be the network I choose.
Reviewed by jessica
on 14th Oct 2016
I hate three when I buy told me that not had a contract then came a surprise 12-month contract hell.....
I paid £ 20 for unlimited internet i know it's a small amount but I almost always not have internet if not can of what promises to a low value so do not promise what can not do, increase the value
if I have internet for 2 weeks is much for those who thought would have the whole month
I called to say had never internet the value go for £15 worse problem now with internet and signal i in the last month and have a week that I am almost no sign I hate this junk even in Brazil's favelas not have this garbage.
Reviewed by Robert
on 7th Jun 2016
I Havnt had the option of using three yet - and from the service received so far just attempting to purchase a monthly contract chip - I am very concerned over there processes --
First attempted to purchase 12 month sim only transaction and Direct debit details appear to have gone through - email welcome to three - appears in in box -- 30 minutes later -- your transaction has not been processed -- please continue with your transaction -- Followed link to site - completed again - 3 days later get 2 letters from three containing sim cards - one had another persons account details with the sim !! contacted Three apparently I have applied for 3 three accounts - attempted to cancel all contracts and the obsticals that are are put in the way - (this is only 3 days after a Remote transaction that they have totally screwed UP)-
Thats as far as i have got so far filled in the email form -- But Cant do any thing online without activating one of the sims don't even know who the The SIMs they sent me belong to!!!
So I have another customers address from a 100 miles Away In Milton Keynes , order number, Sim, purchase order ect (Mary in Milton Keynes I Believe I Have you SIM and account details here in Derbyshire)
Now -- To get the Sim and Contract connected to your direct debit you cant even create an online account with three, as you don't get the account details until the Sim is received (Mary I appear have yours but THREE dont appear to be bothered) - and My so called other Sims must have gone some where else with my Direct debits details attached -- and Three do not appear concerned or want to do anything about it with any urgency
Threes security protocols appear to be non existent - which is very concerning regarding the amount of data the mobile providers hold and transfer- but their attitude stinks just referring to the "these are the terms and conditions of the contract" -
and any to attempt to stop you from cancelling the contract within the 14 days appears to be the aim of their customer disservice.
Reviewed by Lakshyam
on 18th May 2016
Increased my bill without any letter. Poor customer service.
Reviewed by David saxon
on 18th May 2016
Been royally stitched up by three. Sold a contract on the basis the coverage of there network is first class. Only to find out this is not the case. Cant get a signal at my house .complained but they are unhelpfull and unsympathetic. Although i got back to the store as quickly as i could 8 days later. They told me i was too late and the only way they were prepared to terminate the contract would be if i paid 120 pounds. This is despite the fact i had been sold a service that i could not use. Do not get involved with this company . They are clearly well versed in the art of deception. They will rip you off. Be warned!
Reviewed by Ian
on 15th Apr 2016
I have been with Three since 2003, was on a one plan £15 a month just received a letter stating that this tariff is no longer available new price £33 a month for the same service. spoke with customer services I have now cancelled this contract to demonstrate that there is no customer service. The customer is all ways right, I would urge every one who has had there tariff changed to walk a way from this company. ZERO STARS FOR CUSTOMER SERVICE.
Reviewed by R McGinnes
on 12th Jan 2016
Appalling doesn't convey how bad this company is. Sure you'll get lured in by the slightly lower rate and the roaming is a plus but...
Don't expect to be able to make calls easily while in the UK. More often than not you'll not be able to get a signal outside even in areas indicated as good on their coverage map. Simple things like sending and receiving texts are too much to ask it seems.
So call customer services and spend a lifetime waiting before you only get someone reading off a script who'll invariably cut you off before you've had change to explain things, so you can start the fun all over. Definitely don't expect a solution, just be fobbed off with excuse after excuse.
Escalating a complaint won't be any use either, you'll most likely end up back where you started with no record of your earlier calls being logged.
Reviewed by Azeem
on 11th Jan 2016
Really really really bad customer service will talk to you and the system once wrong payment they block ur card and u cnt use ur phone for weeks from 5 to 10 days never go for three it's may be cheap but bad what's the point if u haveing problems ever months u will get mad then Wat u have problems wish I can not gave u 1 star.
Reviewed by Max
on 6th Jan 2016
Terrible service. BEWARE CHARGES.
I had a complaint last year of an overcharge. To prevent the same happening again, they fitted a cap to the account (which they said was fitted the first time). Then I just got the bill below, even though the cap worked and cut the internet. They claim there was no cap. This is just an outright lie. Look at the charges. This is their response to my query (note it is not possible for me to remove the cap, so this is just lies):>..............
Thank you for writing to us. We understand how it feels to have the unexpected charges on the bill.
I've checked your account and see that you're charged £21.99 additional from your line rental. This charge was for using the internet out of bundle. You're package allows you to use 15GB internet data, however your usage for the month November 2015 is more than 15GB.
The total usage was 15640.693. I've attached the bill as well for your reference. I see that there is no spending cap on the account. You can reply to this email, if you want us to put the spending cap on your account.
If you need to get in touch with us about anything else, or have questions about the information Iíve given you, please feel free to email us back.
Three Customer Services
Seriously. As though I accept this theft.
Reviewed by matt
on 4th Jan 2016
DO NOT USE THEM !!!! ZERO STARS
DO NOT USE THIS DISHONEST COMPANY, YOUR WARRANTIY WILL BE WORTHLESS, AND CUSTOMER CARE IS APPALING THERE ARE MANY OTHER SMALLER COMPANIES WHO OFFER FAR BETTER PRICES
Ie Vectone £10 a month for unlimited DATA and TEXTS DO NOT USE THEM YOU WILL REGRET IT YOU HAVE BEEN WARNED
Reviewed by Elina
on 8th Dec 2015
0 stars. Bad customer service. Facing same issue with connection for more then 6 months. Excuses - new mast in a process, private land owner dont grant access.
Reviewed by Mo
from United Kingdom
on 10th Nov 2015
We've been with 3 for nearly 8 years and we have had good deals from them. The contract we were on wasn't expensive as it was for me and I generally don't use a phone too much. Recently they were upgrading contracts and contacting customers. The way the customer service team handled us was honestly disgusting and shameful. I would expect a little better treatment for staying for so long, I wouldn't even wish this treatment on new customers. The woman and guy we spoke to increased the price of our simple plan of £8 to £22 a month, after a year. I said there out of there mind when other companies charge £10 for the plan we have. They said its inflation and offered a terrible phone, I laughed at them for thinking I'm an idiot. I asked to terminate, and sadly you need to contact another a team. So you have a multi-billion pound company who can't transfer you to a termination team, unless you wait the mandatory 45-60 minutes. Honestly we joined 3 from the beginning and have had other families members who have been with them even longer. The customer service is appalling now, before in the past after a long argument and a lot time wasted you would get through to someone, now they laugh and act smug about your problems and issues.
I will list all the positives and negatives of this network for all people who are looking to join them.
POSITIVES - Prices aren't too bad and network in some areas is very good. 3 stores are in nearly ever city so you can go to someone to sort minor issues with phones and network (aka faulty phones). You can cap your contract which is a huge bonus so you don't accidentally overspend, especially on internet which is very easy to go over on. Add-on's are very easy to handle and require visiting the website (can be accessed by phone) to add extra texts or internet, and activate in less than 24 hours (personal experience). A dedicated 3 app exists meaning all balances, payments made and overspending can be seen very quickly. Can go in-store to change your sim-card easily at a small charge, handy if you get a new phone. You can access your account and 3 store even when you have ran out of internet, to buy an add-on or check balance.
NEGATIVES - Loyalty is no longer rewarded, you will be treated like garbage if you ask for more (even when escalated), they might throw in a old phone from 2012 if your lucky, totally useless. Customer service is horrible and you have to have plenty of spare time to get through to anyone and even longer resolving an issue. All call centers are based in Asia (based on every single call I've made or received from them), just pointing this out for people who care about this. Network is very hit and miss, in some areas its great and others terrible. Indoor network is much worse compared to outdoors as well (a running gag people made was if you want to make a call on 3, you need to leave the building). Internet speed depends on the number of people in the area, for example I had 20MB download speed near my house and in town 1MB on 4G. Tethering is not allowed on contracts as they have stated, unless you buy there rip off sims for just this purpose.
I hope this has been helpful for people, I don't usually ever write reviews but after all these years I believe this knowledge could be helpful. As for me my contract has finished and will be moving on :)
Reviewed by mary
from United Kingdom
on 20th Oct 2015
Company you can recommend to your worse enemy - three mobile customer service is just awful. 6x was calling about particular problem before they fixed it.
Other thing Three mobile data signal is very poor. Customer service says you need to contact department about, they will check why signal is bad and will try to sort it out. This department has excuse - your phone is faulty (in our case 7 phones have the same problem with signal). We have situation when 9 people are sitting in one room (iphone 4s, iphone 6, samsung s4, s5, s5, s6, note2 on three mobile; iphone 4 and samsung s5 on other networks). Three mobile's signal is coming and going on all phones - one minute it is here, then dissappears, then again appears, it is jumping between H, H+ and 4G. On all phones the same. Other networks permanently have signal. We are located in London. Here is NO CHANCES to get any help from three mobile. But three mobile will charge you for nonexistent signal properly, 'because you signed contract with us'. For them it is one side contract, they are not obligate to provide service you were expecting when chose to get their simcard.
Reviewed by J
from UNITED KINGDOM
on 6th Oct 2015
I too heard of the 321 offer from Three network and thought it was a good deal! My first purchase of £10 was fine as I was issued with the free 150mb of internet data which (for me) was the equivalent of 10 hours of viewing web pages. My second top-up was anything but the same experience... because within 7 days of my top-up I had less than £2 of credit remaining, even though my usage was exactly the same - as previously stated!
Obviously I got right onto Three who said that because I had 'ARGUED MY CASE WELL,' they would reimburse me with a £5 credit, although I had INITIALLY asked for a complete breakdown of my usage_ which wasn't provided! As they couldn't provide me with an 'internet' breakdown, I kept a close eye on my usage thereafter, only to discover that the £5 credit (along with a further 150 free megabyte of data) disappeared from my phone after only a few days, leaving me with zero credit???
LESSON LEARNED! These companies attract you in with these supposedly 'great' deals when they are anything but. The fact that Three customer service is always difficult to engage with [i.e. network down] puts you off bothering with them altogether. The best way of dealing with these unscrupulous companies, is to say 'good riddance' to them all! There is nothing worse than a disingenuous company!
Three are aware also, that most people aren't diligent with their data usage, so therefore cannot prove or argue their case in terms of usage, especially where a customer has not registered their details with them!!!!
As of today, I am searching for an alternative provider... 'TELLO'(whom I stumbled on today) may well have been of interest to me had they not insisted on my bank card details before I'd even tested out their product?
seems as though my search for a new provider continues...Stay away from Three!
Reviewed by matt f
on 15th Sep 2015
DO NOT USE THIS DISHONEST COMPANY, YOUR WARRANTIY WILL BE WORTHLESS, AND CUSTOMER CARE IS APPALING
THERE ARE MANY OTHER SMALLER COMPANIES WHO OFFER FAR BETTER PRICES ie Vectone £10 a month Unlimited DATA/TEXTS
DO NOT USE 3 YOU WILL REGRET IT
YOU HAVE BEEN WARNED
Reviewed by Chris King
from United Kingdom
on 14th Sep 2015
I left O2 in May because I thought that they were being bought by Three. Bad mistake.
I travel a lot, and earlier this month in Germany I was without Mobile coverage for five days. I thought that the phone was broken, but it started working again in the UK.
I called Three - bad mistake number two. Their help desk and internal escalation is really bad. It's not just that they can't help, there's no empathy or engagement. I guess that they are used to rolling out the bad news, reading from the card, day in, day out.
The final result is that Three has tie-ups with only three providers in Germany. None of these is Deutsche Telekom. They say that if I have a problem I should ring them. I hope that you can see the problem with this. When I finally explain that this is not a helpful suggestion they say that I should ring and check in advance of going to a country to see who they have a tie-up with. I'm in seven European locations between now and Christmas, and Three really doesn't get the idea that I don't want to play guessing games, or to ring in advance of travel.
I just want my old O2 service back. I think Three is probably good for some purposes, but it just doesn't do what I need it to do. I'm thinking of cancelling the contract and asking them to sue me if they want any money.
Ny advice is to steer very clear, unless the service fits you better than it fits me. They are very expensive outside their Feel at Home locations.
Reviewed by Scott
on 13th Sep 2015
Joined Three about a year ago after finally realising just how awful Vodafone's data network was. On the whole it's been a much more pleasant experience.
Outdoor 3g coverage and performance is in general very good.
Good value, I was one of the last to get the £15 unlimited data and 200 minutes 30 day sim only deal.
The wifi calling app is pretty usable.
Indoor coverage is mediocre, there will be more places than say Vodafone where you will get no signal because they have no 2g voice only network to fall back on.
4g rollout has been a disaster and availability is very limited. Three(!) areas local to me were on the planned list when I signed up, 12 months later none of them have a whiff of 4g.
In busy areas, 3g performance drops of noticeably due to congestion.
Their supervoice service looks like it will not be available to non 3 supplied devices. This would solve their indoor coverage problems at a stroke for me, so much for #makeitright.
Prices have gone up considerably in the last 6 months, if the sale of O2 is approved then expect this to continue.
I have a PAC code but am undecided at the moment as to whether to move simply because the other options don't look particularly appealing.
The mobile telecoms market in the UK offers poor service compared to those in other countries and badly needs rebalanced to give customers more power when they don't get the service they pay for.
Reviewed by Linda udre
on 4th Sep 2015
Where to start?!First of all me and my partner travel a lot, however my phone havent worked in neither of theese places (Lanzarote, Egypt ,Corfu). Also i dropped my phone so the screen had to be replaced , call 3 rescue and was told that i would have to pay 100 excess and my bill earlier if i wanted it done quick. So i did pay both payments, but when my original bill date arrived i was charged agen. After speaking to very unprofessional customer service rep i was told that it could take phew days to receive my money back !!!!!!
Verry upset and angry...
Reviewed by Nasser
on 27th Aug 2015
3G network is tirapel + service very bad and In Some places they could not provide u Internet inside your house they don't have indoor coverage and customers service very bad they lie alot we r 8 people at work have 3G we call them to complain about the network the answer was 😁 sorry so many Tourists using this service now as I live in central London so they say when they leave the Internet will get improve 😀 and customers Service in India I don't understand any thing I think all Indain combany in London like talk talk not good at all very rubbish service so from here I advise u guy to not full in the same mistake cuz u will regret.
Reviewed by J Murphy
on 27th Aug 2015
Bought this phone because Tesco would not deal with my problem of having to wait a week to use my password on the phone I bought from them. Bought yet another Samsung from Sainsburys. Galaxy 3mini. Cannot get it to work. Keeps saying no network? Today, six days later, I get a letter from Three showing my Agreement for Direct Debit. Again I tried getting into Account. After several attempts I get the message Site Not Available at the moment try again later.
Needless to say, this phone is going back on Friday. I would rather be without a mobile than buy a Samsung, Shop at Tesco, Shop at Sainsburys and Definately not use Three.Co.UK
Reviewed by Leanne Gardiner
on 20th Aug 2015
Three are the most difficult company to deal with. I ordered a broadband device to take away on holiday with me over the phone. I was assured it would be delivered before I went on holiday. As it did not turn up by this date I rushed to a Three store to pick up a new device and in turn take out a new contract. I tried to cancel the contract and was told they would log the call but I couldn't cancel until I received the device or if I refused the device. On my return from holiday the device had been stuffed in my letter box - I did not even get the chance to refuse the device. I then called customer services and after hours and hours of conversation over 5 days they still refused to let me return the device. i went back to the store I bought the 2nd device from and they tried reasoning with Three on my behalf however the call centre still refused to accept the device back. After numerous more calls eventually and emails eventually Three said I could send the device back. I sent the device back and am now being chased for an outstanding balance on my account, even though I set up a direct debit?? I am now suffering with panic attacks as I honestly don't know what to do.
Reviewed by Hannah Smithies
on 29th Jul 2015
They rolled me onto a payment plan that cost me the same per month as my contract that also paid off my phone loan (£35) with insufficient notification. So far so most phone companies. Not fair at all - but many do this.
However, they also charged me a cancellation fee of £25 to get out of the new payment plan, which I wasn't asked to confirm going on - after my contract had finished!
Is this misselling?
Must be said that the manager on the phone was v sympathetic and conciliatory, but it doesn't change the fact that the company is shockingly bloodthirsty.
#makeitright my behind. Not sure I trust all the bland 5* reviews below at all...
Go to O2 or giffgaff or go sim only instead!
Reviewed by Amy Derrrick
on 16th Jun 2015
I have been with 3, for many years now, convinced my whole family to convert to 3. However the last few months have been shocking, the customer service has been disgusting unless speaking to a manager.
Firstly my ex partner ( that I have not spoken to for 2 years) somehow got an upgrade using my account details, which 3 authorised. With this I tried to cancel it and the contract which apparently I could'n t do!! After 12+ phone calls, shouting, tears and being emotionally drained, I got through to a manager who finally could help. The service I received before him, was awful, I have never known anything like it!
I then received a slight discount as compensation, which then the wrong handset got delivered, with this I called and got advised could change the delivery address- 4 calls later and being put through to yet another manager, I got it changed! I think 3 need to look at what their teams are suggesting and advising to their customers, as I only followed instructions given by 3!! I think it's hilarious how they can authorise an upgrade without my permission but when it comes to my convenience then there always seems to be an issue or security reasons- UNREAL!
Extremely disappointed and major trust issues as the moment with my current network of 5 years!!
Reviewed by Chris
on 31st May 2015
I use a 3 mifi and it works nearly everywhere in France 3G and up to now at home and around so I can't a complain it's on 10g sim only.
Reviewed by Meadow
from United Kingdom
on 27th Apr 2015
Forgot to say in the previous post...
I was charged for a call that I didn't make - the alleged call was made during the wee hours to someone I didn't know, while I was asleep in a locked room and my phone was turned off!
I was also charged for a call to my landline while nobody was home so the call wasn't picked up. Still I was charged.
To sort out the above I was charged £5.40 for calling "Customer Service" when in fact, they had invited me by text to phone them, even stating that the call would be FREE. It wasn't free.
Reviewed by Meadow
from United Kingdom
on 27th Apr 2015
BEWARE!! On their website, Three claim in big bold colorful letters, "Use your phone abroad at no extra cost". However, what they DO NOT tell you up front, (you have to dig deeper to find this out) is that you have to PURCHASE a 30 day 'add-on' for this privilege of using your phone abroad "at no extra cost". Well, this ISN'T at no extra cost if you have to PURCHASE an add-on. And if your travels exceed 30 days, you have to PURCHASE ADDITIONAL 'add-ons', all which are packed with a time bomb to self destruct whether you use them or not, causing you to have to BUY them again and again. HOW is THIS "at no extra cost"? Simple answer, it isn't.
They further state, "Your device is ALREADY set up to use your 'allowance' abroad at no extra cost." So doesn't that mean I am good to go? Apparently not! When I began using my phone abroad, it was more than obvious that I was no longer being charged the rates promised. After two months of useless emails, unprofessional phone calls and misleading texts from Three's customer service, I finally got SOMEBODY to say, "You have to BUY an 'add-on' to get the 'at no extra cost' rates." How ludicrous!
So I correctly conclude that my 'allowance' is NOT the credit I have on my phone which I previously purchased; my 'allowance' is an 'ADD-ON' which I was SUPPOSED to have purchased in ADDITION to this. Who knew? Three say, "Use your phone abroad at no extra cost". They SHOULD SAY.. "Use your phone abroad at no extra cost AFTER YOU'VE PURCHASED one of our time limited, self destructing, whether you've used it or not 'ADD-ONS'"! But of course, they don't want to tell you this and they hope you won't notice what you're being charged.
A Pay-As-You-Go customer
Reviewed by kathy
on 24th Apr 2015
Terrible customer service. every time you ring you have to repeat everything. their right hand has NO IDEA what the rest of them are doing. Dont join.once they have you on books they don't give a toss as bout your prroblems.
Reviewed by Dave
from Cornwall, UK
on 14th Apr 2015
Been having a nightmare with this company. Latest is no phone signal for 4 days every week and pathetic internet data signal too. I am trying to run a business and it is now failing due to the appaling service i am receiving.
Its impossible to get in touch with them as none of my devices work anymore.
Steer well clear is my advice.
Reviewed by Alamgir
on 21st Mar 2015
Been with three for 7 years and lately their customer service is terrible they treat you like a new customer and offer you rubbish deals. Also their network signal is terrible for the price you pay, which shows that you are better off going to another network.
Reviewed by Kieran
on 7th Feb 2015
Reviewed by Lang
on 21st Jan 2015
We bought a Three mobile phone, It has been an absolute disaster: no coverage anywhere in our area (although Three's web site claims good coverage) Three provided us with a booster which was meant to improve coverage. It did not. Tried to use phone on a trip abroad. It did not work. Tried calling their help line. it did not work. We tried downloading a "Three in touch" app which was meant to improve things. It did not work. I could go on and on!
I note that other users have similarly bad experience of three. My advice" don't touch this product under any circumstances.
Reviewed by Alan Dixon
on 8th Jan 2015
Hands down the worst network with both signal and customer service
Beware 1. This network is rubbish and drops more calls and has no reception and is 100% the weakest network out there in my eyes and i have tried them all. Don't compromise cost for a poor signal.
Beware 2. Their customer service is based in India and they are like robots. They are trained o say exactly the same thing. I am 100% anti racist but all i'm saying is the customer service is remote and like talking to a computer that just does not listen like humans.
Beware 3. When you cancel if you are getting a PAC code beware! Aside from me asking them to cancel my contract I asked them for a PAC code (again lack of communication from foreign Robot) if the PAC code is not used, even though you have told them you are leaving, they continue to charge you for 4 months after and will not offer a refund saying its in there T+C's. If you get a PAC code use it on day 1 because the clock is ticking. If you use it they will charge you a month from the date you use it anyway and if you don't they continue charging you monthly so beware!!!
Apart from my Rant above all i can say is they are not only incompetent technically with their poor network their customer service is beyond shocking and beyond understandable. Absolute Joke!!!! Do not go with 3
Reviewed by Alex mahmoud
from United Kingdom
on 21st Dec 2014
I hate this company being dealing with them for 3 years network coverage is very bad and low and customer service they can't do anything to useless
Reviewed by Michael
from United Kingdon
on 8th Oct 2014
I have been a customer of many mobile phone network providers and I have never come across a company as bad as Three in my life. In 2009 I did not make a payment for one of my bills which was £68 as three over charged me and I did not get any network signal at my house for several month, with no one willing to sort anything out. They eventually made me make the payment of £68, but then to my surprise once payment was made I had a DEFULT on my credit history which stays there for 6 years. I called up and was told this would be removed, 5 years later to my surprise this DEFULT is still on my credit file. I spoke to them in depth today and the person I spoke to MR STEPHEN LOUGHERY who claimed he was a manger, he refused to help me and would not pass me on to someone that could help.
frankly I would say do not USE three and do not speak to a MR STEPHEN LOUGHERY. VERY VERY VERY POOR SERVICE.
Reviewed by me
on 19th Jul 2014
I'm a pay as you go customer as i am a mid/light user so i was taken with the 321 rates, went into a 3 store only to be told by the "advisor" that 3 do not offer pay as you go and i would be best on a sim only deal, and yes i did hear correctly as had someone with me, she did say that they do not offer pay as you go and tried to steer me onto a £18 per month plan, i said i wasn't interested and left it there and decided to try another 3 store as i liked the sound of the payg plan and thought perhaps it was just this particular "advisor" on entering another 3 store i told the "advisor" my needs etc and she turned and said "why pay as you go?, we offer much better contracts/sim only which are much better value" eh hello love, i have told you i want payg, if i wanted a contract or sim only i would have asked for that. All in all has put me off joining 3 as they clearly do not want my custom and do not listen to their customer needs and can only imagine they are told to push contracts/sim only to reach their sales targets. I thought they promised much too but there is no way i will go near them after that experience, if that's what "customer service" is like before i buy i can only imagine what it is like afterwards oh well 3 i have taken the £300 i was prepared to splash out on a new phone for myself to one of your competitors and am reasonably happy, ok paying slightly more but it's worth it for decent customer service. And before anyone says that 3 wouldn't have said that they did not offer pay as you go, the "advisor" did infact say that which is a blatant lie.
Reply by dean
on 31st Dec 2014
Hi thete you should have justed orderd a sim online i did useless these phone shops are all they try to do is get people into a contract
Reviewed by ovoxo
on 8th Jun 2014
I've been with 3 for 2 years. So after my initial contract ended I was qualified for an upgrade. I did this over the phone and my phone was delivered within a day. However, it was delivered with the wrong Sim card!! A micro, pay as you go Sim with a different number.
This was not compatible with my iPhone 5s. This was very disappointing, as I required the phone ASAP! Being without a device nowadays is a total burden many would agree. I called the 3 helpline many times, and the advisors kept telling me it would take 3-5 working days. That would mean an extra week without having a phone; this was not ideal as I felt I was owed a better deal, as it was their initial mistake that led me to the current conundrum.
I spoke to the manager who kept saying he understood, I have no idea from what perspective, as I was the one who had to go on without a phone. He then offered my £20 to my 3 account; I donít know how this is applicable as the phone is under a contract. Nevertheless, the contract had begun the day the phone was delivered with the wrong sim. After long conversations they still told me 'nothing could be done'.
This was an all in all disappointing experience; they made no effort to help me with getting my phone on time despite this fact that it was their mistake.
When this contract ends I will no longer be using 3, the data packages seem attractive - all you can eat. However, all that glitters is not gold.
Reviewed by Linda
on 5th Jun 2014
My 3 coverage was bad at work but then so was every network except that boosted by a vodaphone booster (the company network). At home I had to sit near window for 'mobile' calls but I'd had the same issue with Orange. Then 3 signal improved and I was reasonably happy.
Next thing I get a postcard re TV Freeview reception informing me that 4G was coming to my area and may impact TV reception, from that time my 3 signal has deteriorated, my calls repeatedly fail mid call and I often get No internet messages even though my phone shows I have network and. 3G.
One 3 shop told me the old switch it on/off routine and said there were issues with the network which were being fixed that night- funny coincidence? He also let slip that I was the 7th person complaining about the network in that shop on that day!
Last week went to another 3 shop who said I needed a signal booster provided free if I rang customer services - no such luck they asked where I was having the network problems then said there were no reported network issues so it must be my phone and I need to reset the network settings for my phone trouble is I don't know the 4 digit pass code as it's a long time since I got this phone.
Beware of sales people saying a phone upgrade is the answer if the problem's the 3 network then all you've done is tie yourself up in another contract.
Then went to one of the multi network phone shops who told me that 3 have been having difficulty resolving network issues since they moved to 4G plus side is that he offered to buy out my contract if I took a new phone contract through his shop obviously trading in my phone as part of the deal. I'm seriously considering this as my next step.
Reviewed by Jura
on 25th May 2014
I'm without my number for around 48 hours, because of misselling!
I was switching from PAYG (three) to a contract (three) and I've been told that my number transfer to a new sim will be immediate, without any waiting, because it's on the same network. (and it's not something I misheard, my phone records all calls automatically, so I have a proof!)
Now I have no idea who wants to contact me and by the nature of my job I don't know some people calling me and I can't notify them about another number just for couple days. Therefore I most probably loosing a lot now and I have to disturb a lot of people about temporary number.
Technical support couldn't give me any solution at all.
Will leave company, which is lying to customers, ASAP!
Also signal indoors is very bad and disappears sometimes.
Plus my friend told me that he had problem with roaming abroad.
Reviewed by Jane
on 15th Apr 2014
average signal cover but the worst customer service ever, based in Indiacall center which is not a problem but everything is read of a script and there is no help or flexibility. Fine if you don't have a problem with your phone, upgrades or service or bill. If you do and it involves any format of refund. Good luck. ..3 will give you 2 fingers.
Reviewed by Special little Indian boy
on 7th Mar 2014
I worked for 3 for quite sometime now and realised that the cust service we provide is good or horrible depending on the caller...ie
If a cust has called in the last 30days then he has already answered feedback and won't get the message again..the advisor taking the call (in India) realises this and knows this call can't help nor destroy his personal score...so he is left with a job to get rid of the caller...asking a cust to switch off the phone and switch it on after a min to reboot the cell works every time like a charm...for network or tech issues...
The advisor can then move to the next caller who either is a fresh caller(not called CS in last 30 days) and will provide a heavenly service hoping to woo the cust and at the end of the call upsell him offers and transfer to the sales team for a additional contract with a phone or ipad...
Even if u leave bad feedback..the best u may receive in return is a guy/gal in India abusing your name for the feedback u may hav left in a comment and the score ...
The msg gives u a option to rate the advisor b/w 1 to 10...with 1 being lowest and 10 highest..but the advisor requires a 9 or a 10 or anytin else just harms and drops/destroys his performance and incentives for the whole month...
So it's always best to get on the good side of the advisor by complementing or flattery bat India and what a great job they are doing...cheers and best of luck since if ya with 3 you most probably are stuck till the end if your contract...unless you can pay for remainder months line rental of your contract...
Cheers from special little Indian boy
Reviewed by Mark
on 16th Feb 2014
Having been with both Orange and T Mobile, I found the signal even under the new EE, pretty poor all over the place. I was advised by a few people at work to try Three, so I switched from T Mobile, and moved onto a sim only deal, £12.90, 200 mins, 5000 texts, and unlimited data. What can I say, superb signal everywhere I have been, and in Manchester now we have 4G for no extra cost. If like me you buy and change phones a lot, get yourself a sim only deal from Three. No commitment 30 days at a time!
Reviewed by christopher l m davies
from wales, uk
on 12th Jan 2014
Had a 2 year contract with three, after setting the direct debit with them, they took 12 upfront payments of £47 (£564) which absolutely rinsed my bank account straight away, called them up and they told me i had to prove it before they refunded me, they wanted me to scan my passport and driving licence, my monthly bank statements and a letter from natwest showing that it was them (hutchinson 3g communications) that done this, I reluctantly canceled my contract straight away and now have a debt collection agency chasing me for the remainder of the contract, am £564 less than when I started and had a "default" next to my credit score so I'm struggling to get another contract, how are these fools allowed to do this?
Currently in the process of going to court over this!
Christopher L M Davies
Reviewed by nikki
on 7th Dec 2013
I love three!!!
Good value. Good service coverage (in my area)
I have speeds up to 21mps wow!!
Have called customer service (India) they were really helpful and knowledgeable.
Really happy with three.
Reviewed by terry
on 26th Nov 2013
indoor reception abysmal, outdoor acceptable if you are in the town. Was told that local signal was overpopulated. Support from India / south africa poor
Reviewed by stephen
on 3rd Sep 2013
Been on contract with 3 for nearly three years now and its the best network ive been with. Would recommend to anyone.
Reviewed by Jay
on 2nd Sep 2013
Been without network for over a month-no service nothing, made complaints but people in India are limited in what they know and can do. one said it was because this was Devon and the network was 'saturated' !!!!! No. Another said there was a problem but didn't know what. How can they sell you a phone and 'service' that is not fit for purpose? Will NEVER get a 3 phone contract again - stick to Orange - I was with them before and wish I had never switched.
Reviewed by ste
on 28th Jun 2013
Been with 3 for 2 years now. Brilliant network. Signal great around Liverpool and never had any problems. Would reccomend
Reviewed by raed
on 9th Jun 2013
I was jumping from network to other but never had experience with 3 I tried Vodafone and o2 and.. I made a contact with 3 because they were the only network to provide an unlimited internet I had the worse experience with them I changed lot of telephone as I thought the phone was problem their network are rubbish their internet is ridiculous maybe their price are good but all the rest was nothing even their customer service was promising but to be honest was same them connecting I will make a party when I'll finish my contract with them
Reviewed by tony from uk on 2nd Jun 2013
DO NOT USE. I got a 3 dongle for my computer, it worked to start with then it kept crashing. There call centres are in india and they will not transfer to an english speaker and they are not engineers, they also had a set speech, so I stopped paying because they did not provide me with a service. They said they would not put me through to customer service until I paid my bill, catch 22. Now they have debt collectors, at one point 2 debt collector after me. (had to give 1 star because thats as low as it went)
Reviewed by Richard M
on 2nd Jun 2013
Phoned to request PAC code and very efficient , friendly service. Shame I had to leave simply because coverage is patchy where I work ( why I dropped a star ) . Was with them on PAYG for about a year with no problems . Apart from work, signal very good and fast 3G elsewhere where other providers couldn't achieve. Customer care very good.
Reviewed by thomas roberts
on 20th May 2013
The network has been out of action at my office for over four weeks now. Every time you ring customer services you get told a different thing, none of which is honoured. If there was a rating for lying they would get five stars. I suggest nobody ever signs a contract for telephone services with this company, they will bill you but not provide the service.
Reviewed by Peter Challis
on 6th May 2013
Switched from O2 to Three as wanted to have a PAYG service and wanted good "value for money". Three et that criteria with my usage pattern (mainly text and data). Initial activation on Three service looked good, but when I tried to port my old mobile number to them they got it badly wrong and I ended up being unable to make calls. There problem analysis and action plan was to do a full hardware reset of my phone (clearing out all the apps I'd installed) and to get a replacement SIM card. After doing all this I still had the problem and so decided to switch to another supplier as I needed to have a working phone. Three said I had a "known problem" and could not give me a fix time. Then it really went bad - my phone number switched to the new supplier, but Three managed to keep my number active on Three as well, so I had to carry 2 phones with me. After 3 weeks they had still not sorted out the problem - I was ringing them every 2 days for an update and it was always "we are very sorry" and "we'll sort it out in another 2 days" (but they never did). In the end I just decided to get a new telephone number with the new supplier and leave the old number to die with messages on both voice mail systems. Three are refusing to give me a refund - instead only offering credit on a future purchase - am escalating to ombudsman. As far as signal is concerned, the Three signal is not too bad but is more patchy than other suppliers (especially for voice/text) as there is no 2G signal to fall back on.
Reviewed by Chris Stroe
on 29th Apr 2013
I've made a stupid mistake and got a contract on 3 because of the unlimited internet (and tethering).I did not think that this days in London you can't have signal.From the first day i did not have coverage at work at all almost.I've had to go outside to make a call.They've cut down my contract from £35 to £30 but still no good .After a year I've decided to sell the phone and pay the rest of the contract.I was thinking it will be simple why should they have a problem with that? It wasn't like that I've called them to cancell and they did not want to take my money around £300.I was on the phone for more then one hour trying to convince the lady to give me my PAC code after I make the payment.Her answer was NO NO NO and NO we will try to do something for you bla bla .....I've said PLEASE at least 50 times in that hour.I was so nervos.In the end she gave me the code and I payed what was left of the contract.Now I am on orange-juge diference.... My advice is this: 1)Before you get a contract check that you have coverege by buying a sim pay as you go first.(cheaper then cancelling contract after few months). 2)DONT GO with 3 3)orange or O2 are much better but no unlimited internet (wich you dont use anyway if is no coverage). -
Reviewed by ashwani
on 10th Apr 2013
Just used for 10 days and it drove me crazy. No network at home, fluctuating network at work but zero data connectivity. Couldn't even perform a speed-test as the connection doesn't last for even few seconds. Extremely poor customer care, go by the book attitude and don't listen to the customer. Kept sailing useless options of buying another handset, upgrade plan or transfer the painful plan to a friend, now who does that? Cancelled within 10 days of purchasing but no concession.
Reviewed by Tim from UK on 24th Mar 2013
ive been with 3 for many years now because of their excellent value price plans and have always been really pleased. in 8 years i have only had one experience of signal issues and that was due to them carrying out work on a mast in the area. They refunded some of my monthly bill for the hassle.
Ive just upgraded to the sony z on the one plan (i tether for my home internet connection) and the signal is amazing. since they have started upgrading the network to ultrafast (like 4g) i now get between 5-8 mg speeds at night and in the morning i can get 13mbs!!!
The customer service has always been good overall and if you want additional phones/tablets/dongles on another contract they do REALLY cheap deals- if you do it through customer services and not in a 3 shop.
I used to be with vodafone and o2 in the past, but I wont be leaving 3 anytime soon
Reviewed by jon
on 5th Mar 2013
i used to have good network coverage and then it stopped. 2 months later I have no coverage and only 50% coverage when i travel throughout the UK. A complete swizz and disgrace and for the long term contract it is almost fraud. Avoid like the plague.
Reviewed by PETER
on 3rd Mar 2013
CURRENTLY NO NETWORK IN MY HOME AREA, NO MOBILE PHONE SERVICE NO INTERNET BUT THEIR SITE SAYS NO WORK GOING ON BUT CUSTOMER SERVICE IN INDIA SAYS COULD BE DOWN FOR 15 DAYS!! HAD TO DRIVE 5 MILES TO BE ABLE TO USE LAPTOP WITH MOBILE DEVICE. WASTE OF TIME CALLING CUSTOMER SERVICE & PROMISED A CALL BACK BUT STILL WAITING. ROLL ON END OF CONTRACT I WILL BE GOING ELSEWHERE!
Reviewed by Steve
on 15th Feb 2013
If you do one good thing with your life it will be avoiding these con merchants. As everyone else has put, shocking customer service, by shocking I mean ignored every email, tweet everything I have sent to them, the reason why I have sent complaint after complaint is because of their even worse signal, seriously if you want my advice create your own telecoms company and you be better off failing that two cans and some string as that's what you'll be getting used to if you choose this network.
Reviewed by Gilly Winter
on 6th Feb 2013
I just signed up with 3 unfortunately there was a very poor signal and I was unable to make or receive any calls. Contacted them customer service was very poor, and insist that I pay them for the full 12 months if I end my contract I only signed up about three weeks ago. What can I do? Dont ever go to 3!!!!
Reviewed by Sophie
on 7th Dec 2012
Three have terrible customer service and poor security. My account was hacked and someone ordered an upgrade without my permission. Their staff were rude and unhelpful in dealing with the problem, I was repeatedly told that someone from the investigations team would call me but they never did. I only found out the problem was solved when I got a call from their sales team asking me if I wanted to upgrade! All I wanted to do was cancel the account, but they wouldn't let me until they'd got back the phone they'd sent out, so for a while I was paying two contracts event though it wasn't my fault. They said the fraud was a one off but a quick search on the internet shows that it has happened to several people recently.
Reviewed by ghandi gandu kala koota
on 20th Nov 2012
my line rental is 35 pounds with 2500 mins x network, unlimited to 3, unlimited txts, and unlimited internet all for 35 pounds, but some how my bill is always over 90 pounds.
Reviewed by tony holland
on 16th Nov 2012
Had a htc wildfire unable to use it for work purposes ie as a remote computer ie team viewer or get skigo etc so bought a samsung s3 i thought great but unable to get a signal at work or my local place at home so im no better off unless i go with vodaphone htc phone again at least i could get the internet ! Not at all happy with 3 mobile coverage.
Reviewed by Louise ward
on 4th Nov 2012
I was with 3 for a year and they have easily the worst customer service I've ever encountered. Couldn't get a signal in my own home which they couldn't fix for several weeks and even then it was temperamental. My compensation for this was £5. As my contract was due to end I rang to cancel and was told I was late in telling them as I need to give 30 days notice, meaning I have to pay an extra bill even though it is entirely their fault I was cancelling in the first place. The customer service was so shocking I couldn't even bring myself to call up for my puc code when leaving. STAY AWAY FROM 3!!
Reviewed by Ronald Archer
on 4th Nov 2012
been with 3 for 16 months had problems with accesing the internet from day one ,continually complaining to customer services but always get fobbed off ,recently they just cut me off.now i find that i can't acces the internet at peak times or when i get on my speed is so low its virtually unusable
Reviewed by John Duffy from UK on 25th Oct 2012
I have been with 3 since Feb 2011 on a 24 month all you can eat data plan with a free HTC desire HD now running 2.3.5 gingerbread. (HTC have deemed not to upgrade the HD desire to ICS). 3 network in London & east Kent, good, strong signal and mostly reliable. When we had a weekend outage they immediately reduced the monthly bill. Service is good when any query arises and all in all its probably the best of all the networks I have been with (which is all!. I really like the all you can eat data plan, when my BT broadband was frequently down, the portable wifi on the HTC with 3 data plan meant I was never off line! I would recommend the network, but am looking for a good deal in Feb to stay with them.
Reviewed by Steve from England on 14th Oct 2012
I moved from O2 to 3 when I got my Galaxy S3, the principle reason being the All You Can Eat data with the contract. Had I read the reviews here I would never had gone with this network but so far, it's all been positive. Network coverage in my area is at least as good as O2 and in a lot of places actually better. The contract I'm on could not be matched by any other network and the data allowance really is unlimited! Fancy streaming the football on Sky Go? No problem.
I had one slight hitch when there was a short delay transferring my number from O2 to 3, but otherwise it's been great. I hope I'm not tempting fate, but the service from 3 so far warrants five stars...
Reviewed by samjarno from Kent, UK on 27th Sep
I have been with Three for 9 years and had the following phones: Motorola E1000, LG CU500, LG U400, Nokia 6280, SE C902, SE K770i and the iPhone 3GS. I could never fault the price of the deals which is why I remained with them for so long but the customer service is frustrating. Everytime I have contacted them with an issue I have had to repeat myself over and over again. They are based in India and read from a script. Whenever my contract has been due for an upgrade they have been very pushy. They have allowed me to downgrade my price plan due to poor quality of service but only after several months of complaining. They were never going to allow me to cancel my contract without paying them the full amount even though I can not get a 3G signal within 50 metres of my home. The coverage is OK in major urban areas but poor outside of this. They have tried to charge me before for sending multiple text messages and for making calls outside of my allowance. I have always disputed this and have always been compensated.
Reviewed by Colin Redstone from Scotland on 7th
I approached 3 to purchase a high spec smartphone for my son and two lower spec ones for myself and wife. I was hoping for a single contract and a good deal. 3 offered a good deal on rates for 3 units but refused a single contract. The sales person insisted on 3 contracts and insisted on 3 separate credit checks for each DD which were all on the same bank account! Throughout our discussions I asked several times about upfront costs and was assured there were none. Not until I had signed the contract for my son's mobile and was about to sign contracts for the other two did he say "Oh by the way there is a £150 deposit on these handsets". Apparently it would have been refunded in 6 months time. You can imagine my reaction at this attempt at the oldest trick in the dodgy saleperson's book!
So I ditched the two low spec models and simply took the one for my son as he was about to disappear off to Uni and despite my outrage was still the best deal around. I complained to 3 (yes - a call centre in India) who agreed to send me a written note on the results of our discussion and surprise surprise the e-mail bears no resemblance to that conversation. I shall be watching for price hikes as noted by other reviewers. My strongest advice is avoid 3 if you possibly can and I am now really nervous that they have a DD on my account. I keep kicking myself that I kept my son's mobile and that I am their customer at all.
Reviewed by Dez from UK on 4th Sep 2012
It was good for the first few months.. However, the network connection has been intermittent for three weeks now and I've already informed Three tech support but there's no help at all!!!!
Reviewed by DR FL from UK on 29th Aug 2012
AVOID THIS RUBBISH COMPANY LIKE THE PLAGUE!!!! Do not be taken in by any of the offers they appear to be able to provide...once they reel you in there is absolutely no costumer service and you end up banging your head against the wall speaking to some powerless call centre in India with apparently NO ONE to speak to based in the UK. I have been with them for 2 years now and have had nothing but trouble and will be reporting them to OFCOM for taking money out of my account illegally!! Stick to a reputable company like orange who have excellent customer service and UK based staff!!
Reviewed by diane from neath on 29th Aug 2012
I too was caught with the price increase on a fixed term contract and I was only 2 months into a 24 monthly contract. As I told the operator on the line that at the moment I couldn not afford to pay it off but that I would not be on a contract forever and I would remember when it comes to renewing. The next time it will be a monthly rolling contract that I will have. Three themselves are no better or worse than all the other providers the signal where I live is ok and their unlimited internet is good for a smart phone
Reviewed by John from Uk on 21st Aug 2012
Agree 100% with comment on price increase. Rang Customer Services who said that all providers do this. I have never seen this before and will look for another network at the end of my contract. Ps My son was on Pay as you Go with three but has left to go to Tesco Mobile.
Reviewed by Roo from UK on 17th Aug 2012
Have been with 3 on a an "all you can eat" since Dec 11. My experience is that mobile signal and 3G coverage is no better than average although I've had no download issues when there is a signal.
My biggest issue is that 3 cannot honour the simplest term of their contract - the price. They have imposed a price increase (yes on a contract) within the first year. It may have gone up by only inflation but this is within 8 months of the contract start. At this rate they can squeeze in another 2 price rises before the contract expires.
Although their terms and conditions allow them to do this (well of course they do!) while the customer has no recourse, it is a cynical and blatant disregard for the spirit of a contract.
The very simple fact is if they could not afford to honour the contract (hmm - just watch their profits rise) they should not have offered it in the first place.
Their customer services aren't interested and the service they offer is generally poor.
It's a personal choice who you go with on a contract but buyer beware - you will have no idea how much you will end up paying with 3!
Reply by DRB from UK on 27th Aug 2012
They all do this. Orange have done it for all customers very recently.
Reviewed by zee from Birmingham on 1st Aug 2012
The worst network ever in my life. Weak signal, call dropping and no signal at all at most places should be the logo for three. I have for last 10 months and now having severe problems with network. I tried to complain to network technical team about this and waited for 30 mins for call to be answered and was fed up with there music, unfortunately has to disconnect. My honest advice.... Go anywhere but not 3.
Reviewed by Mairi-Therese from England on 30th
Recently moved from tesco sim monthly to three as I wanted a new phone and feel its the worst mistake ive made. They said i had three bars of signal in my area so should have no trouble calling or texting, and that they had the fastest mobile internet out there topping that of tesco or o2. Have found that I can get no signal what soever in my house and very hard to get internet out and about which seems only able to surf the web or stream low qualty youtube videos. At least my package was reduced from £25 to £20 but found after calling support they said wait a few days and theyd call me back to check, a week later they called and guess whos stuck with the phone for 2years.... Don't waste your time, tescos and o2 where ten times better for me.
Reviewed by dom from central london on 20th Jul
appalling coverage in london intermittent 6times its drooped service without any explanation avoid this company like the plague they don't care about service customer or fact no internet for days at the time in central london just complain to ofcom which i intent to do for breathing contract buy not providing service i am paying for how they will cope with olympics is beyond me don't buy any smartphone from them if you want to use it like it should be used.
Reviewed by Ray from England on 18th Jul 2012
I would never go with 3 again such BAD Manners and attitude.
Reviewed by Nick
on 12th Jul 2012
i've been with 3 for a 5 years, i have 2 ppm phones and a 1mth rolling sim... need i say i've had v.few problems with 3. yes the call centre is in India and again v.few problems. and will be v.happy when i get my hand on the S3
Reviewed by Eric from Scotland on 9th Jul 2012
I wish to be fair.
Three network especially in remote Scotland locations excellent even 3g web fab
Original prices fab
Thereafter poor, put price up on a fixed 24 month price contract citing hidden small print that no sales person mentions when you sign up
Customer care - far off place EXCELLENT -UK diabolical
Reviewed by Jaz from Birmingham/england on 9th
I use to be a 02 customer very good reception.came to end of contract asked for a good deal they weren't interested at all was with the for 4 years.Wasnt keen with going to three network on two year contract with the one plan but I gotta say I've been with three now for 5 months and I am very impressed.Customer service ain't to bad could be better but very helpful also.Alot of my friends have also joined three and are very happy.So three keep up the good work and try to get even better.
Reviewed by Graham
on 1st Jul 2012
Been with 3 for four years and in all fairness they have been very good, the call centre is in India but they always ring to make sure any problems have been rectified. My contract is due to finish now and I am looking at the S3 but right at this moment they will only give me a deal off their website and there are better deals to be had. Overall 3's coverage is very good and their net speeds are excellent.
Reviewed by trevor from n ireland on 15th Jun
having been with vodafone for years , was always generally happy , so upgrade time again , ordered the s 3 , no stock for a month , so decided to try three , spoke to a few already on it , good responses , sadly it goes down hill , after 2 days , signal was non excistant, on web and even calls and texts, luckly thy have a weeks return policy , conclusion , the right area and three would be outstanding , otherwise avoid and stick with with one of the big boys
Reviewed by Paul Smith from UK on 2nd Jun 2012
They have taken 3 months to return my phone from repair.
I have not got it yet.
Reviewed by Paul Smith
on 2nd Jun 2012
Awful. I took my phone into a 3 shop 3 months ago and have still not got it back.
Reviewed by Sam from UK on 22nd May 2012
I agree that the deals for existing customers are not very good. I have been with them for 4 years. Tried to get a good deal on upgrade to top of the range phone and would not match deals from other companies.
Then the guy on the phone resorted to telling me horror stories about dial-a-phone and orange (who I was moving to) regarding the cost of the deal I was about to buy trying to scare me into staying with three. Bit patronising to say the least...
Coverage on three is no better or worse than the other major phone networks as far as I can tell comparing with friends on O2, orange and T-mobile.
Reviewed by Stephen from UK on 21st May 2012
Fast customer help response, but the staff are under-trained. They constantly ASK YOU to text about feedback, and give you an annoying amount of calls about advertisements.
Coverage is pretty good.
Prices are BAD, for contract customers who have been with the network for a while (especially). You will pay like £35 a month for a one plan with any new phone & over 24 months. If you go sim only and simply buy the phone, its far cheaper. Since the price, coverage, and customer service is the only thing we can really rate a network on, it gets 2 stars.
Reviewed by chris from uk on 19th May 2012
I live in a major city,and the coverage is very,very poor-the signal vanishes daily,and the phone often runs only on edge or gprs-3g coverage is intermittent at best.
Customer service has been poor in my experience-somebody with a very sketchy grasp of English 'helped' me the first time I contacted them,and then unsurprisingly the signal vanished so had to ring again and again and again.
Reviewed by Michael Bowler
on 18th May 2012
I signed up with Three over a year ago because the deal just seemed unbeatable, I couldn't believe what they were offering for the contract price, I was hooked... Then I realised why it was so cheap. After 11 months my phone (HTC Wildfire on a 24 month contract) developed a fault with the touch screen, after sending the phone back and forward, numerous phone calls and 4 weeks without my phone, the issue was still not resolved; Three promised to call me back after the repair to see if my issue was resolved, but they never did. So, for 7 months I used a friends phone as I had given up on Three, but my friend then needed the phone back, so I sent my wildfire back in for repair... Two weeks ago my charcoal grey wildfire came back looking a bit different, it was red! Somehow, the clowns in their repairs department managed to put a red front on my grey phone, but of course, I still have the grey back cover! Three's solution: to offer me 5 pounds to get a red back cover to match their mistake! Firstly, I can't even find a red back cover for less than 9 pounds, and secondly I didn't want a red phone in the first place! Now the best they can offer me is to send me a red back cover and give 10 pounds credit as compensation. After all the hours I have spend on the phone to various members of their team, being messed around by incompetent staff and by being promised phone calls that never happened, that is all they can give me for a phone that I now don't want because of their mistake. Your time really is worth nothing to this company. For anyone considering buying a phone from Three, please think again, they don't deserve your time or your money.
Reviewed by diane from south wales on 15th May
Had a phone from 3 for the last couple of months and find them great had no issues with the signal or connection which I find is constant. Did have a question so I used their on-line assistance and was rung back within the hour with a friendly helpful gentleman who did have a bit of trouble with my accent first of all but speaking slowly and clearly got the issue sorted in no time. My experience has been a positive one so much so that two of my colleagues have now gone with them